Sunrun: Read 3,095 User Reviews From Real Homeowners

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James Kennedy Oak Park, CA

I have had a Sunrun Leased Solar system now for 20 months and am very pleased with the results both from an installation and financial point of view. I have saved about 2,000 dollars over this period. Best decision ever now that I am retired and live on a fixed income.

9 years ago Edited September 14, 2021

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Mark Gorsky Williamstown, NJ

I have had SunRun now for 2 years. Never a problem and very gratifying that I am doing my part to reduce carbon emissions and lowering my electric bill at the same time. I paid my lease in advance and never had any regrets. Totally Awesome

9 years ago

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Jacob Litoff Millis, MA

The solar panels they gave me for $1k was a great success. I have to pay $37/month for 14 years they take care of the panels for free during that time. No problems yet. and my electric bills are nothing but credit. Can't ask for more. I just wish my car ran on solar energy during the day and ...well moon energy on my way home from gigs.

9 years ago

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Verified Customer

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Genevieve Sayville, NY

I am very happy that I have signed with Sunrun. Everyone I spoke to including the installers were very professional yet friendly. They were very patient with me as I had many questions, and yes sometimes repeated myself and they always took the time to answer me. As a matter of fact they would make sure I understood everything step by step to calm all my fears. I would highly recommend Sunrun.

9 years ago

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Valerie Kumra Santa Rosa, CA

A flawless experience so far. From installation on, we haven't really had to do a thing. Haven't even had to pay a dime (our panels were free with PedersonDean). Once there was an issue with the panels but we didn't even know until they sent us an email that they would be out to fix it. We are two or three years in, and so far, A+.

9 years ago

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NAthan Pasadena, CA

I have had solar for 2 years now and I love it. Although I am saving about $10 a month, I am helping out the environment and everytime I see a rate jump from PGE on the news I can smile. I have never had an issue with anything.

9 years ago

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James Schneider San Diego, CA

#1 Sunrun sent us an email requesting a $500 down payment after the salesman from Smart Energy specifically stated that there would be no down payment. Apparently these two companies were not on the same page. #2 after the panels were installed (before inverter installation) I discovered a hypodermic syringe on my driveway and brought it to the attention of Smart Energy ownership. #3 after final inspection by the county building inspector I discovered 20 - 1/4" Holes drilled into the wrong pitch of the roof. They had been calked and were highly visible from our pool area. The mishap was not disclosed to the inspector or us. #4 I finally got an in home 1 hour visit from the owner of Smart Energy and discussed how I would like the remediation to take place. I would have a roofer of my choice completely remove shingles and paper and re install the roofing. This cost would be covered by Smart Energy directly. The job is complete and we are up and running. I received a call from Greensky and discussed payment. I am anxious to see subsequent bills to verify my savings. James and Ruth Schneider

10 years ago

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Lisa Larsen Katy, TX

Longevity of company. Customer service is good. Communication is good.

2 months ago

Reply from Sunrun

Your review brightened our day, Lisa! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 23rd, 2024

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Timothy

I thought I would have more $0 bills on my electricity bill through Eversource.

2 months ago

Reply from Sunrun

Thanks for your review, Timothy! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 16th, 2024

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Sandy

I wish y’all would get the payment for recurring as a credit card.

2 months ago

Reply from Sunrun

We appreciate your feedback, Sandy, and want to make things as easy as possible for our customers. We have relayed this feedback to our development team. Thank you!

Oct. 9th, 2024

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Charles Lee

Extremely professional and easy to talk to the service tech are professional.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Charles! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 7th, 2024

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Rodney Blouch

Most favorable terms of all those providers I interviewed.

2 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Oct. 3rd, 2024

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Verified Customer

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Raymond Olivarez

Excellent customer service. Always on top of everything

4 months ago

Reply from Sunrun

Raymond, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 13th, 2024

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Verified Customer

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Matthew Fiore

Very knowledgeable and answered all my questions

4 months ago

Reply from Sunrun

This is awesome, Matthew! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 8th, 2024

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Bob Saddler

From sales to installation and a year of functioning, everything has been 100% great!

3 months ago

Reply from Sunrun

Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Sep. 16th, 2024

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David Milas

They sold me a 2G/3G communications module in 2022 when 3G was officially obsoleted. It has now stopped communicating, and they are charging me $300 to upgrade to LTE. They do not warranty any of their equipment if you buy it.

4 months ago

Reply from Sunrun

Hello David, we appreciate you bringing this to our attention. We are so sorry to hear that you are having a communication issue with your system and our team would be happy to look into this for you. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. Thanks!

Aug. 23rd, 2024

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Verified Customer

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Jeremy Baitman

During the initial presentation of their services the representative asked me to sign what he described as just simply authorization to perform the initial site survey to see if the house qualified for solar. In actuality they tried to get me to sign full 25 year lease agreement.

4 months ago

Reply from Sunrun

Hi Jeremy, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. If you have any additional concerns, please send a message with your service address along with a concise overview of the issues you are having to resolutions@sunurn.com or feel free to send us a private message. We look forward to turning your experience around. Thanks!

Aug. 13th, 2024

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Hasani Olu

The customer service is outstanding. The savings from having the solar panels is priceless. Go Sun Run!

4 months ago

Reply from Sunrun

Thanks for your review, Hasani! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Aug. 9th, 2024

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Laureen De Loa

Great customer service. Detail oriented. Explained everything perfectly and we’re ready for any questions

4 months ago

Reply from Sunrun

Your review brightened our day, Laureen! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 5th, 2024

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Interestedinsolar

Very informative, able to answer all my questions and gave me great info about how solar would interact with my house.

4 months ago

Reply from Sunrun

Hi, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experiencelearing about solar! Thanks for helping us create a planet run by the sun!

Aug. 5th, 2024

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Barry M Howard

I had a roof leal in Dec of 2023 which to date has not been remedied by Sunrun. Communication with the company is way below what is expected. Contacting the Connecticut Dept of Consumer Protection today, Sunrun has earned my 1 Star Rating.

5 months ago

Reply from Sunrun

Hello, Barry! We appreciate you letting us know about the roof leak, and we are genuinely sorry for the inconvenience it has caused you. Our team would like to look into the damages further to see how we can help. We will be sending you a private message requesting additional account information so we can verify your account. Thank you!

Jul. 11th, 2024

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Verified Customer

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Brent Norquist

Great service, great value and great product. I am extremely pleased with the system that Sunrun installed on my home.

5 months ago

Reply from Sunrun

Thanks for your review, Brent! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 2nd, 2024

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Verified Customer

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Francis

I am very pleased with the service provided by this company. They exceeded all of my expectations and everything went smoothly without any problems. The process was very organized and efficient, and the end result was exceptionally clean. I highly recommend their services.

11 months ago Edited January 10, 2024

Reply from Sunrun

Thanks for your review, Francis! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Michael Austin, TX

SUNRUN installed th solar equipment per preplan and everything went like clock work.

11 months ago

Reply from Sunrun

Your review brightened our day, Michael! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 5th, 2024

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Verified Customer

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Hilda Vivar

Great costumer service they answer all my questions they were patient. The solars work great!! Would recommend them to my friends.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Hilda! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 14th, 2024

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Verified Customer

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Dennis Shoji

Seamless transaction. Start to install went so very fast. City inspection was yesterday so start up should be soon.

6 months ago

Reply from Sunrun

Dennis, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Jun. 12th, 2024

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Todd Rogers

The whole process went through fairly quickly than I expected to go. Everything went smoothly and very friendly people.

6 months ago

Reply from Sunrun

Thank you for sharing your experience, Todd! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Jun. 8th, 2024

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Richard Castillejos

From start to finish the project went smoothly and we really appreciate Marc and Alex‘s attention to detail and walking us through step-by-step.

6 months ago

Reply from Sunrun

Richard, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Marc and Alex were there to help you every step of the way and were able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Jun. 8th, 2024

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Modesto Peralta

Quality of work- excellent. The people who put the solar panels on our roof are on time and kept their work waste collected at the end of their day.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Modesto! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 30th, 2024

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Verified Customer

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VPEP

The whole team has been great! Efficient, helpful, always on top of things. I confidently recommend their services to all my friends and family!

7 months ago

Reply from Sunrun

VPEP, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 7th, 2024

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Verified Customer

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Frank McCann

Excellent service and communication led to a very quick professional install at a very competitive price. Highly recommended for your solar needs !!

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 1st, 2024

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Verified Customer

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Glenn Bach

System works great. Can’t see the solar panels from the street. Even after a year, I can’t believe how small if any my electrical bill is.

7 months ago

Reply from Sunrun

Thanks for your review, Glenn! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Verified Customer

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Milt baldwin

Everyone we worked with went above and beyond. All was as we were told and completed weeks ahead of projected schedule.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Milt! Thanks for taking the time to share your feedback. Welcome to the Sunrun family!

May. 1st, 2024

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Verified Customer

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Aaron zhou

Overall it’s pretty good! However, I did have to reach out for customer support couple times to resolve an issue related to the battery that I have, took about 2 months

7 months ago

Reply from Sunrun

Hi Aaron. Thank you for letting us know! We're sorry it took longer than expected to get you assistance. If you need any additional help we'd be happy to assist at resolutions@sunrun.com

Apr. 30th, 2024

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Michelle Gazarik

Their team of sales, technical estimators, electrical subcontractors and service technicians work well together and are highly skilled.

7 months ago

Reply from Sunrun

This is awesome, Michelle! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 30th, 2024

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Verified Customer

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Tony Coby

So far I am satisfied with my SunRun solar system. I have not had any problems or issues.thanks to the backup battery i was not affected by two power outages in my area.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Tony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 27th, 2024

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Verified Customer

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Veronica Arellano

Sunrun has always been prompt to answer my questions and or concerns. The team is friendly and professional I highly recommend them

8 months ago

Reply from Sunrun

Veronica, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 24th, 2024

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Verified Customer

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Tom Pearce

Good quote. Everything they said they would do they did. On schedule. Good workmanship. Great service from start to finish.

8 months ago

Reply from Sunrun

This is awesome,Tom! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

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Verified Customer

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Mary Terese

I have had Sunrun solar for over 4 years and I can't imagine being without it. Great company, good attitudes and terrific system.

8 months ago

Reply from Sunrun

Mary, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Apr. 20th, 2024

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Trini

I've had these panels on my roof for like 6 yrs now, and started having roof leaks. when i called Sunrun they never sent anyone out to look at the roof. But wanted to push that my roof warranty had expired 6 months earlier. And are not accommodating with assistance on replacing my roof. Now i have to get a brand new roof and I'm being told i have to pay for the panels to come off my roof.

8 months ago

Reply from Sunrun

Hello, Trini! We appreciate you letting us know about the roof leak, and we are genuinely sorry for the inconvenience it has caused you. Our team is here to assist you promptly. In order for us to look into this further for you, we will be sending you a private message requesting additional account information. Once we verify your account we will assign an Escalation Expert to help you further. Thanks!

Apr. 3rd, 2024

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Verified Customer

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Stephen Lamar Stockton, CA

I enjoyed working with my sales agent Jonathan D. Actually all the Sunrun employees I was in contact with were awsome.

1 year ago

Reply from Sunrun

Thanks for your review, Stephen! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 25th, 2023

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Verified Customer

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Joseph

A man named Tiago came to the house and sold me. I've never had a problem. I recommend SunRun to everyone.

1 year ago

Reply from Sunrun

Joseph, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Odette

They answered my questions and I haven't talked to them since. It seems to be working good. I haven't had any problems.

1 year ago

Reply from Sunrun

Odette, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Stephanie Perches

I like my solar panels but I'm not saving as much as I'd hoped. And I do not like that your company has people ringing doorbells and soliciting after 7:30pm.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Stephanie! Apologies for the unwanted visits you have experiencing, we would be happy to look into this for you. Also monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Sep. 25th, 2023

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Verified Customer

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Laura Brindley Georgetown, TX

We like the sales rep and the companies reputation. Had a fantastic experience from start to finish.

1 year ago

Reply from Sunrun

Your review brightened our day, Laura! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 20th, 2023

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Verified Customer

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Rick Bray El Dorado, CA

Being on a fixed income we had to take car of the PG&E bill Sunrun came in an explain the options and we went with them

2 years ago

Reply from Sunrun

Thanks for your review, Rick! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 1st, 2022

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Verified Customer

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Donna Queiros Ludlow, MA

Expertise of my salesman, option to have a backup battery included with installation, ease with the process

2 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Donna!

Jun. 30th, 2022

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Verified Customer

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Teresa Marie Noriega Calimesa, CA

I've had no issues with the system though it did take quite some time from install to turning it on.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Teresa Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. If you can send your address and review to onlinereviews@sunrun.com, we'd appreciate it. Thanks for choosing us as your solar provider!

Jun. 23rd, 2022

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Verified Customer

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Donald D Flemming Concord, CA

Hard to contact after the fact. Wanted to add a battery and noo ne ever called back. Rep in Costco was rude and said you only sold batteries with complete syatems.

2 years ago

Reply from Sunrun

Thank you for your interest in our backup battery, Donald. We are working on a retrofit solution for existing customers and also expanding our home battery solution to more states. As soon as a retrofit is available, we will let our customers know. Thanks!

Jun. 23rd, 2022

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Verified Customer

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Ho tran Sacramento, CA

I have been enjoy the solar systems that was very convenient and save electricity and save for environment.

2 years ago

Reply from Sunrun

Thanks for your review! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

Sunrun Reviews