Sunrun: Read 3,922 User Reviews From Real Homeowners

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Verified Customer

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William L. Pegg Jr., Esquire

Billing practices very bad. Unable to set up automatic payment through credit card. I have to pay $7.50 a month for paper Billings. I do not permit direct access to my bank accounts. This for reasons of overall security.

7 years ago

Reply from Sunrun

We offer a discount for making your monthly payments using autopayment because of the additional resources needed to process checks every month. If we didn't have auto-payment processing 80,000 checks manually would be very expensive and time-consuming. You are not required to sign up for automatic payments. However, you will see the ACH opt-out adjustment $ 7.50 on your solar bills each month. If you change your mind, you can sign up for automatic payments using your checking or savings account on the customer website or by calling this number.

Apr. 2nd, 2019

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Verified Customer

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Barry Moren

No problems but after being a good customer for many years plus referrals,l am a offended by your emails when I am late with my payments. Your tone needs to be less confrontational.

7 years ago

Reply from Sunrun

We aim to make going solar as easy as possible, the same thing goes with our referral program. Congrats on going solar with Sunrun, and thank you for helping us create a planet run by the sun

Apr. 15th, 2019

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Verified Customer

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Dale Henderson, NV

The customer service gets back to me all the time. The installation team cleans up after themselves. They have great sales people and the customer service is outstanding.

7 years ago

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Anonymous Kapolei, HI

The customer support was responsive. The installation went pretty smooth. We got all of the solar panels including the battery and we got it there in reasonable time so we are happy about that.

7 years ago

Reply from Sunrun

What a great experience! Everything was installed as expected, and you are a satisfied customer, welcome to the Sunrun family!

Apr. 15th, 2019

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Verified Customer

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Richard and Anne King

We were very impressed with their contact with us when we needed to ask so many questions and with the people they had working for them that actually did the job.

7 years ago

Reply from Sunrun

Hello Richard and Anne K. Thank you for taking the time to leave this wonderful review, please let us know if you have any more questions. We are delighted to hear about your marvelous experience. Let's create a planet run by the sun.

Apr. 15th, 2019

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Verified Customer

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Ronald

Everything seems to be working fine. I haven't had to pay any additional with the electric company. Installation went pretty good and they have answered all my questions.

7 years ago

Reply from Sunrun

Hello Ronald, we are happy to hear about your experience with us. We are delighted to see you are happy and have had all your questions answered promptly. Welcome to the Sunrun family, let's create a planet run by the sun!

Apr. 15th, 2019

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Verified Customer

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Nikola Yonkers, NY

I feel I was misled on how sun run works and I am constantly paying two bills for electrical, so it's not worth it. The equipment is working but it's not working at max capacity as promised. They put me into a contract to lease their equipment and guarantee me at installation a reduced bills to only one payment but I am still making another payment.

7 years ago

Reply from Sunrun

Hello Nikola, we are so sorry to hear about your experience this is not the Sunrun norm. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Mar. 21st, 2019

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Verified Customer

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Kevin

I liked the salesman that sold me the product. The installation process was fine and they were professional about it. I haven't had a problem with the equipment, it has worked the way it is supposed to. They were supposed to perform an analysis or me and they haven't and I have been waiting since last October. I was not happy with the year, I felt I had paid more than I should have. My electric bill was more than it would have been without solar.

7 years ago

Reply from Sunrun

Hello Kevin, we are sorry to hear that we dropped the ball with your savings analysis. We want to take the chance to turn this around, we want to show you that you made the correct choice by going solar. Our kilowatt rate is lower than the Utility's so you are saving! Feel free to private message us your contact information.

Mar. 19th, 2019

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Verified Customer

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Ike Hollomon Fresno, CA

Quantified Info at point of sale, Great Installation service both in Communication and Installation. Great and positive follow though in final closeout of job done.

7 years ago

Reply from Sunrun

Hello Ike, great to hear that you are happy, and had a great install. Thank you for taking the time to leave us this great review! Let' create a planet run by the sun!

Mar. 11th, 2019

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Verified Customer

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Greg Hardacker

product is great, service, not so much. No one ever answered any questions and when our service went down, we were ignored for at least a week. than found out that a software update was all that was needed, and that could have been done remotely.

7 years ago

Reply from Sunrun

We are sorry to hear that your questions were not answered. We want to take the time to do so, please private message us your questions and we can address them ASAP. We love to hear that you are on the other hand happy with the product!

Feb. 21st, 2019

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Verified Customer

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Brandon Rivera

SunRun has been an all around good experience. We have always had great customer service starting from our sales person. Now we're saving money and loving it.

7 years ago

Reply from Sunrun

What a wonderful review! Reading this made our day Brandon R. Thank you! Let's power forward!

Feb. 21st, 2019

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Verified Customer

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Alan

After install was performed, customer service was poor. They were not trained to answer questions about the backup battery. After much complaining I did get a senior customer service person who was very helpful. Had used SunRuns roofing company, and had two roofing leaks, leaks were due to poorly trained roofers.

7 years ago

Reply from Sunrun

Thank you for your communication. We want to make sure that our Care team is answering your questions accurately. We apologize for this one off situation this is not the way we do business. Thank you for your feedback. Please feel free to review more information about the BrightBox on I hope we addressed your leak issue as well. If you would like to address this in detail feel free to private message me your contact information.

Feb. 21st, 2019

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Verified Customer

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3 Las Vegas, NV

They were really good in the beginning but haven't followed through very well. I just wish they would follow up with their customers after they get the job. They don't seem to follow up to see if the customers are happy or not once they get the sale.

7 years ago

Reply from Sunrun

Hello Carol. We are saddened to hear we have failed to follow through. Please private message us your contact information so we can address your concerns. Thank you.

Feb. 20th, 2019

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Verified Customer

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Thomas Ladera Ranch, CA

The equipment is working as planned and installation went very well. It is hard to get a call through to customer support, I have waited up to forty minutes on the line. When I do get through the situation is taken care of.

7 years ago

Reply from Sunrun

Hello Thomas, we apologize for the longer than normal wait times. We are working hard to get every customer assisted. It makes us happy to hear that your questions were addressed. Please remember we are available via email as well as chat on . Let's create a planet run by the sun!

Feb. 20th, 2019

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Verified Customer

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Paul R, Visalia Visalia, CA

Outstanding customer service. They communicated each and every step of the way and made the process simple. SunRun and Costco together ensured a positive experience

7 years ago

Reply from Sunrun

Hello Paul R. Thank you for sharing your wonderful experience, we love to hear that we were communicative every step of the way and made the process easy for you! We strive to be Human-Centered and this is a great example. Welcome to the Sunrun family!

Feb. 12th, 2019

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Verified Customer

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Joseph Harlow St. Petersburg, FL

Everything was great with installation, but process didn't necessarily go as stated. Also, think we should have increased the number of panels due to not producing enough kilowatts.

7 years ago

Reply from Sunrun

Hello Joseph. We pride ourselves in delivering what is promised, Robert. This is great to hear, welcome to the Sunrun family. We loved reading your review this feedback will be sent back to our sales leadership team.

Sep. 11th, 2018

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Verified Customer

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Wynn Slothower

Their plan is somewhat expensive and the savings are minimal and includes a 2.5% annual increase per year. I didn't like the mandatory increase. That was the biggest reason why we didn't go with Sunrun.

7 years ago

Reply from Sunrun

Hello Wynn, thank you for sharing your experience. We understand your main concerns with the 2.5% increase. We want to provide more info on this matter. You able to opt in an agreement that doesn't include the annual increase. This is to account for economic inflation over the next 20 years. By comparison, utility rates tend to rise at a rate of 4-6% per year on average. Since the annual increase never changes, the customer can still anticipate their costs over the next 20 years. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Aug. 29th, 2018

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Verified Customer

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Keith Santee, CA

They're one of the few people that would actually quote my roof. It's high pitch and other companies wouldn't even work for it. They also did some free repairs on my roof tiles.

7 years ago

Reply from Sunrun

This is such a wonderful review, Keith! Thank you for sharing your fantastic experience. We strive to deliver amazing customer service.

Aug. 24th, 2018

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Verified Customer

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D Peoria, AZ

The original guy that talked to us was very affable and he seemed like he knew what he was talking about. But the process got stuck with the follow ups with the company. They tell you they're going to let you know every move they're making. They don't tell you anything. Suddenly they are and then all of a sudden it's a lot different from what they said. Our bill's gone up rather than down.

7 years ago

Reply from Sunrun

Thank you for your feedback. Our aim is to always provide great customer service that meets your needs, it's disheartening to hear this was not the case! We work hard to be human-centered and transparent with our customers. We will submit your feedback to our leadership team.

Aug. 24th, 2018

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Verified Customer

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John Merrick Las Vegas, NV

I do not feel my soar panels are installed to optimize sun availability.I have called this matter in -- they said my contract was being met.I say if you are going to install solar panels. Install them as to get "ALL THE AVAILABLE SUN.."

7 years ago

Reply from Sunrun

Hello John, thank you for your communication. We are sorry to hear that you feel your system is not set up to receive the most production possible. We proactively monitor your system and checking the production your panels are doing great! You can check your system's production online, just visit .

May. 22nd, 2018

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Verified Customer

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Mark in Walnut Creek

Everything started great. Excellent all the way through installation and the first year after. Since then I have had two or three instances where I have attempted to make contact with customer service and have been left totally dissatisfied.

8 years ago

Reply from Sunrun

Hello Mark. This is not the Sunrun norm, providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks, this feedback will be provided to our customer care leadership team.

May. 10th, 2018

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Verified Customer

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James Olson Platteville, CO

The main reason why I looked into it was that I was curious. I talked to a rep that was really nice. We signed up and got everything hooked up. We really liked the people that worked on it, they did a nice job putting it up. I haven't had it for long enough to really tell how much it's going to cost us or anything though.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience James! We are thrilled this was handled in a satisfactory manner. If you know someone who might also benefit from Sunrun, you can take advantage of our referral program by going to Thanks for joining us in our mission to create a planet run by the sun!

Apr. 5th, 2018

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Verified Customer

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Francis Marsh Patchogue, NY

They had a representative that came around who was excellent. I was interested in the product, so I signed up. They seemed to be a very reliable company and had a good presentation.

8 years ago

Reply from Sunrun

We loved reading your review and are so pleased to hear you had an excellent experience with our representative! Welcome to the Sunrun family, power forward!

Apr. 5th, 2018

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Verified Customer

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Quin Thompson Framingham, MA

Went through the whole process of getting approved only to find out the don''t do clay tile roofs. This is something they should of know before letting me go through the process.

8 years ago

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Verified Customer

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Daniel Worth North Charleston,SC

I was looking for different independent electrical systems, so I signed up with Sunrun. I really enjoyed their customer service, it was very good. So far, I've been a satisfied customer.

8 years ago

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Richard Smith Hesperia, California

Competitive pricing best equipment clean work

3 weeks ago

Reply from Sunrun

Thank you for your review, Richard! We're thrilled you liked our competitive pricing and the fact that we pride ourselves on our clean work. Thanks for choosing Sunrun!

Apr. 29th, 2026

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Verified Customer

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Katherine Hendren

Preston Thompson was well informed and easy to work with.

2 months ago

Reply from Sunrun

Thank you, Katherine! It's great to hear Preston was knowledgeable and easy to work with throughout your experience. We appreciate you taking the time to share your feedback.

Feb. 20th, 2026

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Verified Customer

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John Santiago

They are a reputable company and the financing was good

2 months ago

Reply from Sunrun

We appreciate the kind words, John. We're glad the financing worked well for you and that you felt confident choosing Sunrun.

Feb. 20th, 2026

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Syed A Abidi

I was recommended by my nephew to choose .Main reason was pricing happy.

1 month ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 13th, 2026

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Juliet

Integrity Hard working I have referred my friends to Adler cz he's nice.

1 month ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

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Verified Customer

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Sergio Figueroa

Honest and reliable company Good customer service

3 months ago

Reply from Sunrun

Your review brightened our day, Sergio! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Feb. 18th, 2026

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Jonny W

My solar panels are great! They have the guard around them so pigeons don't stay around. The installation process went well. Every month all I have to pay is the sunrun bill and some monthly connection fee for my local energy company. I'm not happy with the local company, but I'm happy with sunrun, as it is much cheaper than if I were to rely solely upon my local electric company

1 year ago

Reply from Sunrun

Thanks for your review, Jonny! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 7th, 2025

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ned pendleton

The work was done quickly and efficiently, with no disruption or inconvenience to me or the neighborhood. The workers were kind and ready and willing to answer any questions I had, and I had a lot. I was really impressed by their skill and adherence to safety. As the moto of Heavy Attack Squadron Six, (U.S.Navy) I was in) "CELERITAS CUM ACCURATE", (Speed with accuracy).

1 year ago

Reply from Sunrun

Thanks for your review, Ned! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 26th, 2024

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JUN LLEMIT

So quick installation. We were amazed on how quickly our installation and res So quick installation. We were amazed on how quickly our installation and response was from Sunrun, our representative did an excellent job responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative Gary K did an excellent job from start to finish, he is so kind and respectful, when you call he is responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative to our friends and family.

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Gary, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you for sharing, Jun!

Nov. 8th, 2024

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Jeff

I have nothing but good things to say about this company. They are a quality, professional organization that left me feeling like I did the right thing by choosing solar power. They are always available for any questions or concerns you have during the process and they basically do everything for you. I would choose no other company to do my solar power.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jeff! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 31st, 2024

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harry g steck

we had a very good working relationship with nick rockhold and several of his team.we started with our personal home. than our daughters home than our granddaughters and grandsons home than a duples rental home and a single family rental.have sent names of several other people. some of them have started with their homes. we have the 25 year lease on all of ours

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Nick, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Harry!

Sep. 4th, 2024

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Verified Customer

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Jonathan Zwang

We have had our solar system for almost 2 years now. When we sized it we wanted to have some additional capacity for a heat pump. Our thinking was we could cut our oil bill for heating in the winter and save on cooling costs as well. It turns out we saved a lot this winter. Our oil usage was cut by mor the 50%. Solar is the way to go. Sunrun delivered more then was expected.

1 year ago

Reply from Sunrun

Thanks for your review, Jonathan! We're so happy to hear that you're saving money and cutting oil usage with solar power. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 9th, 2024

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Verified Customer

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Jason Rickerd

The service is great. In the summer of 2022 my electric bill jumped from $150's to almost $500 with Ameren. I immediately started looking into solar. After originally talking with a different company, what they offered was no where even close to matching the power I was using. So Sunrun looked at that plan and came back with a much better plan. My Next Ameren bill is $10 per the notification. I am making so much power even running my AC at 68° that my gas portion of my bill has also disappeared!

1 year ago Edited June 28, 2024

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Jason! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Jun. 29th, 2024

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Chad Omori

I was skeptical at first with some of the negative customer service reviews. But I have to say this was one of the best decisions I’ve made honestly, I pay less for electric and will continue to do so over the next 20 years plus, I got a battery bonus Rebate card of over $4000, I have a Tesla back up battery to power through any electrical outage and at zero cost whatsoever. My equipment has been running for almost a year with no issues and my electric bill from my power company has been in the negative for over six months. I can’t be happier.

1 year ago

Reply from Sunrun

Thanks for your review, Chad! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 18th, 2024

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Moriah Curran

Customer service is great ! Very helpful, Juan walked me through every step of obtaining solar, the entire NV energy process, along with my project manager. They made the leasing and installation of solar very easy. The installers were kind, courteous and very helpful the day of the installation. I would recommend Sunrun for all of your solar needs !

1 year ago

Reply from Sunrun

Moriah, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Juan was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Jun. 12th, 2024

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Katherine Santifer

We had a few mishaps along the way. But overall, we are very happy with the outcome on the looks from the street and how the system works. We are so glad to get the battery backup system. Happy to be saving money on electric from SCE, those bills were killing us. Our Rep Ryan really took care of us along the way, and we didn't pay a dime for any part of the system as it went up. Looking forward to years of hassle free and cost effective power. Thank you!

1 year ago

Reply from Sunrun

Thanks for your review, Katherine! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jun. 8th, 2024

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anna manzi

Sunrun and I sort of helped each other . I couldn’t afford the cost of putting the panels on my roof myself so with their plan, I was able to put panels on my roof and share the electricity with them. They voted the cost of the panels and I got the benefit of a very low electric bill and when my panels need to be replaced, I would like them to do it again.

1 year ago

Reply from Sunrun

Thanks for your review, Anna! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jun. 8th, 2024

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Verified Customer

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Roxanna Randall

Sunrun was very easy to work with. They explained everything in detail and was always ready to help answer all my questions. They keep me informed of each step. The process was fairly quick and simple. I never have an electric bill and always have credits for the next year I would recommend them to my family and friends or anyone thinking of getting solar.

1 year ago

Reply from Sunrun

Thanks for your review, Roxanna! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 8th, 2024

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Danielle Mazza

Sunrun was flawless in their execution of our solar panels. I was truly impressed by Patrick and his team and how available they all were to answer any questions. This team kept me informed through the entire process. I am truly grateful to Patrick and his team, they get an A++++++ in my book for sure!!! I tell everyone about this company & team!! Thank you again for everything Sunrun, Patrick & Team

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, Danielle! We are thrilled to hear that your representative, Patrick, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Jun. 8th, 2024

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Verified Customer

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Rebecca Tybor

I am renting out my solar panels with a battery back up. With my son, daughter-in-law, their 5 kids that all live with me create a ton of electricity with all the TV’s, phones, tables, etc plugged in almost 24/7 was costing me a huge amount monthly. With SunRun’s solar panels, I am saving money every month! The electric went out a few days ago and the battery backup kicked on which was a relief! Professional and friendly service - you cannot go wrong with them! I highly suggest everyone get solar panels from SunRun!

1 year ago

Reply from Sunrun

Thanks for your review, Rebecca! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 30th, 2024

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Brian S

The whole process was seamless from beginning to end. We were kept informed of every step and what would be done and when. The communication was regular and extremely informative. We had no issues with any part of the process and every person we worked with was amazing with keeping us informed and answering any questions we had. We would highly recommend SunRun for anyone interested in solar power.

1 year ago

Reply from Sunrun

We're delighted to hear that our team was able to help guide you through your solar journey and help answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Brian!

May. 30th, 2024

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Verified Customer

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James Arnold

Installation crew conscientious and clean. Listened and responded to feedback and suggestions. On-site crew explained all the equipment and operation details. Sunrun handled the local permit process. Also followed up after initial installation with a "how is it going" visit. Made one service call to correct issue detected remotely---without my having to contact them. So far trouble free, and I frequently have a negative balance from the electric company.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience and are saving money, James! Thanks for taking the time to share your feedback. Welcome to the Sunrun family!

May. 1st, 2024

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Verified Customer

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Jane Meill

I have been extremely pleased with all aspects of my experience with SunRun — from the installation to ongoing maintenance and great power generated. They called me when their system detected an issue rather than me having to hunt them down. I am so glad I elected to keep them as my “utility” company rather than owning the panels outright. I’m still paying off a much older set of solar panels that are 1/2 broken, and the company I worked with then is out of business

2 years ago

Reply from Sunrun

We're so happy to hear you're pleased with your experience, Jane! Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Verified Customer

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Jean Waldo

We weren't crazy about the sales rep that came to our house, but in spite of him we went ahead with the solar installation. They were easy to work with and until the installation was completed there was a single person to deal with if we had any questions or concerns. We had no electric bills in the summer months, but did have them in the winter. Having said that I also have to say we had a lot of cloudy days and more snow this past winter than usual.

2 years ago

Reply from Sunrun

Hi there, Jean! Thank you for taking the time to share your positive experience with us. We are absolutely thrilled to hear that we were easy to work with and able to help answer any questions you had. Thank you for being part of our Sunrun family!

May. 1st, 2024

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Deanna "Dee Dee" Byrne

Sunrun was absolute on the mark! I had Sunrun install solar panels on my rental property. Tenant utilities are included in the rent, so it was a no-brainer to have solar installed to help with my expenses. The savings are significant. And, I'm also helping our environment, along with my tenants, in being morally conscience regarding daily, weekly, and monthly energy useage! Thank you, Damian P, (my Sunrun sales rep) for your knowledge of the solar industry and for assisting in getting my solar system set up and working beautifully! Deanna "Dee Dee" B.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Deanna! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 30th, 2024

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