Sunrun: Read 3,095 User Reviews From Real Homeowners

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Verified Customer

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Jerry Bryantown, MD

No problems with the completion of the project or the solar panels. From the time of schedule to the time they finished was great.

4 years ago

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Scott Fresno, CA

They are generally excellent but there was a complicated billing issue where they changed the address for mailing three times in two months and lost everything.

4 years ago

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Nathan Jeffcoat

The best person in the whole experience was the initial salesperson, Nathan. I was not a fan of the project manager, who was very difficult to get ahold of for me.

4 years ago

Reply from Sunrun

Thank you for sharing your story, Nathan. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 20th, 2024

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Verified Customer

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Stephen Tucson, AZ

It keeps breaking down. I have had a very bad experience with SunRun in terms of their telling a subcontractor to disconnect my system for non payment when I had prepaid a twenty year lease up front for sixteen thousand dollars. It was embarrassing and I had to spend a lot of time correcting this.

4 years ago

Reply from Sunrun

If you're experiencing chronic under-performance we definitely want to look into this and find the root cause of the issue. We're disappointed to hear you haven't been able to get assistance previously. Please feel free to private message us.

Mar. 25th, 2020

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Verified Customer

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Garnet Waianae, HI

Didn't met our expectations, we told agent What we wanted at the first meeting and he assured us to get what we want but it didn't happened. We can't do anything now cause we're bound with their contract

4 years ago

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Verified Customer

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Steve Morrison, CO

4 years ago

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Anne Scottsdale, AZ

Initially, SunRun told me that it would save me on my bill and it would install enough solar panels to cover all my bills. But It doesn't cover even half of my electricity bill's. I was told it would do. The installation did go smoothly and the company had good communication

5 years ago

Reply from Sunrun

This is not the Sunrun norm! We would like to take this opportunity and review what specific issues you are concerned about regarding your bill. We know waiting to get the system installed this long is not ideal please feel free to contact our Customer Care team and we can address this issue.

Jul. 6th, 2020

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Verified Customer

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W. Hamilton Bellflower, CA

Sunrun has saved us a lot of money. Our rep was patient with us in deciding. We got over good2 panels put on and that has helped our electrical bill tremendously.

5 years ago

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Verified Customer

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Andoy Buckeye, AZ

Project scope, schedule and budget spot on. Home analysis review, install and actual operational performance certainly met expectations

5 years ago

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Verified Customer

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Stephen Fairfield, CA

I did have to move some of the units further away from the gutter because I felt it was too close for the run off. We haven't had any problems with anything.

5 years ago

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Verified Customer

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Richard Prescott Valley, AZ

Customer service was good. He answered all our questions. There was one person that knew what he was doing. He knew what he was doing and similar to what we wanted.

5 years ago

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Verified Customer

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Duane Buckeye, AZ

Everything's been seamless since installation other than one equipment failure but that was fixed quickly. SunRun has been dependable.

5 years ago

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Verified Customer

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Robert Valencia, CA

The overall process was very very good. SunRun came and basically put the whole panels on the roof in one day with staying connected. Everything was done in a day.

5 years ago

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Verified Customer

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David Yucaipa, CA

Love the panels and installation but once installed I never got a call back to help set up the app. Was told you can monitor each panel and it performance which was a lie.

5 years ago

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Verified Customer

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Margaret M. Henderson, NV

They didn't reply to my inquiry as to why we didn't get referral money from the customer we sent to them. They were also going to pigeon block our panels, but never got back to us on that either.

5 years ago

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Verified Customer

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Alice or Raymond Poage Fresno, CA

Not one representative informed us of the yearly raise in our contract with you and I am very upset about it especially since my husband passed and I am faced with a yearly increase and my income will not.

5 years ago

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Verified Customer

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Ann Marie

Fulfillment of their promise to price. We were quoted one price, and subsequently the sales rep left, however Sun Run made good on his commitments.

5 years ago

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Verified Customer

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Derek Denver, CO

Overall a good experience. Very responsive when there was an issue, but took them a while to notice the issue. Also, I don't think they sized my system properly.

5 years ago

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Verified Customer

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Yolanda Dunnigan, CA

Very neat. They put on booties when climbing in the attic. The first year the true up was very low like they said but every year its gone up almost double.

5 years ago

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Verified Customer

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Don Sun City West, AZ

Every Time I've had a question I've emailed and got an answer within a day. I haven't had any problems, what more can you ask!

5 years ago

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Verified Customer

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Judith

I have been trying to work with my representative for the last couple weeks and have been unable to connect with him. I think it's a great company but the after care has been less than.

5 years ago

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Verified Customer

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Nadine Silver Spring, MD

Always kept us informed and did what they said they would do. They put the panels up in day. The equipment is very good.

5 years ago

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Verified Customer

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Juan Fontana, CA

Installation was quick. They were there for a day and they cleaned up everything. They did clean work and there wasn't a mess.

5 years ago

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Verified Customer

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Juan

Customer service was on top of everything. We are extremely happy with out system and we are actually recommending friend to use the system.

5 years ago

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Verified Customer

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Chris Las Vegas, NV

They met my expectation and for the last 5 months by elect bill has been $14. through June 2019. We'll see what my July bill will be

5 years ago

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Verified Customer

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LA Lobo Torrance, CA

Installation, service and product quality are all outstanding. Orientation of the customer realtive to system monitoring was weak and can be improved.

5 years ago

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Verified Customer

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Karen Riverside, CA

The sales team listened to me. Unfortunetly, the inverter went out after two weeks so i miss out all the sun in the winter.

5 years ago

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Edwin Buckeye, AZ

I did not see any benefits to adding solar for the first year. I was still paying two full utility bills. Then at the end of the first year I suddenly started seeing credits against my normal electric bill from solar.

5 years ago

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Verified Customer

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Joseph Cendagorta Staten Island, NY

I am very satisfied with my service so far. The overall experience that i had from start to finish of install was terrific.

5 years ago

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Verified Customer

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Bwardjr

My inverter needed replacing after only 5 years. It took them two months to replace it, meanwhile my electric bill was astronomical. I was also told I had a buyout option. They gave me a price which was almost higher than if I had purchased them originally.

5 years ago

Reply from Sunrun

We are so sorry to hear you are experiencing service issues. Please send us a private message and we will address your concerns in detail. This is not the Sunrun norm and we want to make this right!

May. 4th, 2019

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Verified Customer

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Cynthya Gaffney, SC

Installation went well and customer support has been pretty much what I need them to be. The equipment does not do well on cloudy days but other than that no issues.

5 years ago

Reply from Sunrun

Hello, Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

May. 4th, 2019

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Verified Customer

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Walter Staten Island, NY

I trust them because they were advertised by Costco. It is as good of quality as you get. They were done installing it one day and it was handled great.

5 years ago

Reply from Sunrun

Hello Walter, gaining your trust is important. Thanks to partnering with Costco we were able to have you go solar with a trustworthy company. We are a great partnership, let's help create a planet run by the sun.

May. 4th, 2019

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Verified Customer

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Cassiem Newhall, CA

Their installation was poor and caused problems with our roof. They installed the bolts through the slope of the roof instead of the risers which weakened our roof. Because we live in California and we don't have a lot of rain they refused to remove the solar panels so we had to remove the solar panels to get the roof repaired.

5 years ago

Reply from Sunrun

Hello Cassiem we are so sorry to hear that the install was not what was expected. We want to take this opportunity to review the outcome and solutions. This is not the Sunrun norm. Please feel free to private message us your contact information.

Apr. 23rd, 2019

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Verified Customer

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Fallon Vaughan and Rickey Sanchez Lincoln, CA

It was presented to me well, the financial part is so streamlined and the installation team were professional. My questions answered on every level.

5 years ago

Reply from Sunrun

We appreciate the shout-out for your sales rep and our team! We love hearing from our customers. We are so happy to have you as part of the Sunrun family.

Apr. 17th, 2019

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Verified Customer

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Conejo Olivehurst, CA

I would get a call saying solar panels were not working as well they are supposed to, someone would come out to check them but nothing was ever done to correct the problem

5 years ago

Reply from Sunrun

Hello Conejo, thank you for sharing your feedback. We proactively monitor the system and advise you we will be coming out to service it. We apologize you did not receive any update. Please feel free to private message us your contact information and I can have a Specialist reach out to you.

Apr. 18th, 2019

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Verified Customer

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Paula Munoz

I'm paying SunRun $45 and Xcel $45 - up. I didn't see any savings over the winter, actually paying more with the combination of paying both, SunRun & Xcel. Also, I filled out a review a couple of months ago, soon after Victoria Espino-Customer care rep 3 reached out to me and asked me to explain. I did explain in depth and have yet to get a response to my concerns.

5 years ago

Reply from Sunrun

Hello Paula M. We are so sorry to hear about your experience with Customer Care. We want to make sure we are addressing our customer's issues by being responsive.
The Sunrun invoice will have the total amount produced. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.

Mar. 27th, 2019

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Verified Customer

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Noel Kalāheo, HI

The installation was okay. It took a while but this is the first time I've done it so I guess I'm satisfied. It's been working since 2013 and it's been pretty good.

5 years ago

Reply from Sunrun

We love hearing from our long term customers like you Noel. We are so pleased that after 6 plus year you are still happy with your system. Let's continue to power forward and create a better environment, and save you money!

Apr. 15th, 2019

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Verified Customer

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John Tucson, AZ

I stil have some issues I want to talk with the customer service about. I'm getting electric bills sent again and I thought they were going to monitor it.

5 years ago

Reply from Sunrun

Hello John, Once you go solar, your utility company will begin billing you as a "net energy metering" (NEM) customer. This means instead of billing you for all of your electricity usage, your utility will bill you for the difference between system production and how much total electricity your home needed for the month. For example, if the system generates 400 kWh of solar electricity and you used 600 kWh of electricity in your home, your utility company will only bill you for 200 kWh of electricity.

Apr. 15th, 2019

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Verified Customer

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Teri Swann

They were so professional from begining to end of installation. The whole process was very easy. Love having a guaranteed monthly rate.

5 years ago

Reply from Sunrun

Hello Teri Swann. Reading this marvelous review has made our day! Thank you for helping us create a planet run by the sun, you are helping us create a better environment. Love seeing the process was seamless, and flawless is amazing to hear!

Apr. 15th, 2019

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Verified Customer

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Thomas Laguna Niguel, CA

I went with them because they are through Costco. Everything was great, I am highly satisfied. the equipment is working great.

5 years ago

Reply from Sunrun

Hello Thomas. We love to hear that you went through our partner Costco and that your experience was tremendous!

Apr. 15th, 2019

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Verified Customer

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Julius Lady Lake, FL

At the moment they have a promotion going on with Xfinity, and I have Xfinity and have been trying to collect on that promotion and it has been months now and I still don't have my cards from them. The equipment is top notch as far as I can tell but I am waiting for my promotional card.

5 years ago

Reply from Sunrun

Hello Julius, we understand that you have not had the best experience. We want to turn this around, we want to work with you in resolving this. Please feel free to private message your contact information, thank you for your communication.

Mar. 21st, 2019

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Verified Customer

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Robert Marana, AZ

They got right to work and got it done pretty quickly and stress free. I have called a couple of times with issues and they have resolved it.

5 years ago

Reply from Sunrun

Time is of the essences Robert, which is why we want you to be up and running quick! We need to fight climate change and create a better environment. Thank you for creating a planet run by the sun!

Apr. 11th, 2019

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Verified Customer

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Michele Phoenix, AZ

It was great customer service. We've been very satisfied with the follow up and we're kept in the loop at all times. They were efficient.

5 years ago

Reply from Sunrun

Thank you for taking the time to leave this wonderful review, Michele, power forward!

Mar. 19th, 2019

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Verified Customer

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Rhonda Schauberger

We have not received the amount of savings that was presented to us at the initial consultation appointment. In addition, we have had trouble receiving the $300 referral fees that we were promised.

5 years ago

Reply from Sunrun

Rhonda, we would be more than happy to assist you with your referral issues. Please private message us your contact information. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Feb. 21st, 2019

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Verified Customer

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Lauren North Las Vegas, NV

Installation was good but they did not put enough panels, I think there should be more up there. I never got a rebate so I would not recommend SunRun because my neighbor did get one.

5 years ago

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Verified Customer

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Don Monterey, CA

I was a little disappointed in the first installation. It went almost too fast, they should have taken a little more time. Other than that it has been pretty good.

5 years ago

Reply from Sunrun

Time is of the essence Don, but also attention to detail. We appreciate the feedback you've provided. We love to hear that you were satisfied overall and the experience was great! Let's create a better environment.

Feb. 20th, 2019

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Verified Customer

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Gloria Mayer, AZ

Great service. They follow through with what they said they'd do. It works great in the summertime when the days are longer and more sunshine.

5 years ago

Reply from Sunrun

Hello Gloria, thank you for your wonderful review. We love to hear that you had a great experience and love the system! The summer is where you will see the most production, it's great to create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Bonita Hesperia, CA

They were just one of the companies that responded to me and after talking to them, they had the best deal for me. It was a no brainer. They maintain everything.

5 years ago

Reply from Sunrun

Hello Bonita, We're pleased to hear your sales experience was a positive one. We have a variety of plans that meet our customer needs and we're happy to hear this was your case. Sunrun will strive to make the process to go solar seamless!

Jan. 30th, 2019

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Verified Customer

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Ken A Vail, AZ

Everything from signing documents to actually starting up my system went pretty smooth other than waiting on power company and county approvals.

6 years ago

Reply from Sunrun

Thank you for your feedback, Ken A. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Sep. 17th, 2018

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Verified Customer

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Norman Battarbee

Good company personnel, excellent service, except the installation crew came to work but didn't have the right amount of equipment for the job that day.

6 years ago

Reply from Sunrun

That's what we love to hear, Norman B! Providing the best customer experience is key because our mission is to create a planet run by the sun.

May. 14th, 2018

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