Sunrun: Read 3,583 User Reviews From Real Homeowners

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Dorothea E Rogers Baltimore, MD

I loved the experience of the delivery of my new Solar System. The entire process was great, starting with Hannah in sales, then the Hotel installation Team. I had a small problem in the beginning, but the Project Manager, handled it immediately !!! They made me feel like, my opinion mattered. So... for that reason, I have already referred a family. Sunrun..YOU ROCK!!! Thank for all you do! Dorothea E. Rogers

8 years ago

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Sam Elters Chandler, AZ

Excellent experience from beginning to end - when we started generating solar electricity; Dan was extremely personable, truthful and candid; Sold us on the system; The Sunrun team Delivered on promises and completed ahead of schedule; Was responsive, transparent and credible; It was truly a pleasure dealing with them and overall a very pleasant experience. I recommend Sunrun to my family and dearest friends.

9 years ago

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Betty Tilley

I am delighted with my Sunrun solar panels. The entire experience has been totally positive, from a knowledgable and informative sales rep, Laura N, to my coordinator, Crystal, the installation team, New Team and the follow up from customer service to make sure that everything was working as well as assuring me that I would get prompt service if I have any future questions or issues. Now, I am anxious to see my power bill after a full month of solar panels working hard to save me $$.

9 years ago

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Thomas McElhattan Springfield, MA

This company has high expectation for their work, Scheduling, and neatness in what they do in all aspect from the sales person to the end. I ask question they were answer or I will give you the answer in a few days. I ask for a hoody with their name on it was mailed within three days to me at the house. I am proud to advertise the company that is going green for future generation.

9 years ago

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Juan Navarrete

Great service on Oahu. Went the Prepaid lease route and from $350/month to less than $20/month. Had to move off island after about 2 years, sold the house very quickly (less than a week) due to the great solar installation. Transfer to new owners was impossibly easy. Looking to build a new home and will definitely be contacting SUNRUN again! One inverter failed, SUNRUN immediately replaced it and refunded the cost of the grid's electricity during the short wait.

9 years ago

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Nancy Porter Dunstable, MA

The salesman (Mark C) was top dog in helping with everything. He answered every question/ concern many times over and over. Customer service was there to help with every need we had even the dumb questions. I would recommend them even before seeing all the results. They were very professional with the installation and clean-up and showing us all the panels and boxes, then explaining how to turn it on when the inspections were completed.

9 years ago

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Verified Customer

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Tony New City, NY

We interviewed 4 companies before we chose SUNrun. They were flexible and let us choose the more efficient panels, they also had 3 payment choices for us; to own outright or to lease over time. The math worked out and we're able to save about 40% off our monthly bill. Installation was quick, professional and efficient. Overall, I'd recommend them for any residential installation.

9 years ago

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F. Behanna Trumbull, CT

I'm a Connecticut customer & have had nothing but a positive experience with SunRun. Any delays I had were not Sunruns. It was waiting for local inspections. My area of Connecticut had a New York team install. They were professional and did a great job. Explained each step as they installed. It took a full day but I then had to wait for local inspections before I was activated. Very happy with SunRun from the sales team to install. I checked out 3 companies before going with them. They had A+ rating with BBB.

9 years ago

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Billy Mayer Englewood, CO

I was considering purchasing or leasing a system through another company, but after listening to one of the representatives from Sunrun that was canvassing in my area I decided to go with the PPA program that they were offering. The system has been installed for three months and I couldn't be happier. I am producing more electricity than what I was originally quoted and the customer service has been extraordinary. I highly recommend them Sunrun.

9 years ago

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Verified Customer

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Mr Clyde Waite Pepperell, MA

After reviewing and even choosing another service I turned to Sunrun for one last review. Melissa Oliva was the reason I chose to go with Sunrun. She called and stayed in contact at every point, returning calls at odd times and reading my mind at others. I would not have become a customer with out her guidance. Th rest of the team was stellar. Mike, Corey and Kyle thank you! For views of the application https://www.facebook.com/Averillhousevineyard/

9 years ago

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Anne Novak Brockton, MA

We had a very positive experience with Sunrun. The first dealing was with a very informative representative . He took care of us every step of the way. Melissa was the project director and made sure we were kept up to date from the first inspection right up through the installation, startup and still checks in on us. We received our first month bill from National Grid $0.00. We even got a $38.00 credit with a week of rain. Very happy with Sunrun.

9 years ago

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Erik Donough Ridgewood, NJ

We've been thrilled with our Sunrun (then REC Solar) system from the very start. The initial conversations were pleasant, the installation was painless, and the system has performed to expectations from the moment the switch was flipped. An added bonus is that NJ SRECS were $115 a piece when we signed the papers and are now close to $300. Don't hesitate to look into working with this company.

9 years ago

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Sharon kent Trenton, NJ

I highly recommend Sunrun Solar. The people were great and constantly followed up-from the sales person to the project manger to the installers. Their product looks great. They are the only solar people that agreed to do the installation. I contacted 3 other companies and they turned me down due to trees. When i spoke to the sales person, he investigated and they offered me a 70% savings on my PSEG bill. They have more than delivered. My Electric was $2.43 which is going to allow me to live in my house after retirement!! They take care of and monitor the performance of their panels 100% which I love. I gave a 9 because they keep all the rebates. Considering what I have in return it's worth it!

9 years ago

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dave bernardi Los Gatos, CA

I had investigated three providers and interviewed them all. The choice was very clear once I had talked to all of them. Sunrun staff were by far the most personable, friendly and knowledgeable about the process and what to expect in regards to the PPA, installation and operations as well as what to expect from PG&E. The installation crew was very fast and efficient. They took time to explain what they were doing and what to do once the panels were in place. All in all, a very good experience and good for our world as well. System is up and generating power as described. Go Sunrun!!

9 years ago

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charlie sottile Arroyo Grande, CA

Great crew and work, very clean, courteous, and respectful to the property surroundings. A clean presentation on the system and time line. Very actively informative on the progress of the system build, up to the time it's on the grid. Follow ups making sure one is happy with their new system. I recommend Sunrun to any home owner who wants great service, and cheaper electric bills.

9 years ago

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Mr. Ferguson Glendale, AZ

My wife and I chose sunrun because they were advertising in Costco, and they use only the best products. After having the rep. out to my home and were quoted almost half the price as all other solar company's, we new we had to try them out. Installation was a breeze no problems at all. The foreman for the job was always here. I have a flat roof on my house, so I was worried about leaks and Mother nature gave it a trial run, and we had two leaks which were taken care of quickly. The drywall was replaced and repainted by sunrun.

10 years ago

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carlos North Las Vegas, NV

i got in contact with sunrun because i wanted to become more energy independent. Living tied to the grid was becoming somethat of a nightmare. Huge energy bills during the summer, not much smaller during the winter. I became more and more concerned with the carbon emissions comapanies like NVenergy were putting out, so i decided to do some research. I found out that by installing solar panels coupled with a battery backup essentially i could be living off grid. Sunrun has helped me with the process of installing solar panels on my roof which is helpful to not only my wallet but the enviorment. The 100 a month payment is music to my ears compared to the amount i was paying during the summer with NVenergy. The only reason im not giving sunrun a 10 is because there were difficulties with some of the incentives i was supposed to be receiving which i still have not received. Im leasing the panels but i do plan on owning them in the near future. Thank you sunrun for helping everyone.

10 years ago

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Sharon and Louie Casa Grande, AZ

Sunrun is AWESOME!! We are already reaping the benefits of having solar make our energy. We have been very pleased with everything. Staff is great....they truly care and are on top of every little detail. I like the fact that there is no cost to us...just save money on our energy costs!! I would highly recommend Sunrun for your solar consideration!

10 years ago

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Dennis Turco Lancaster, CA

I had Sunrun install my solar system about 2 years ago. I only had 2 problems - 1. the system went down and they fixed it immediately. 2. had a pigeon problem; they installed grating that prevented the pigeons from nesting under the panels AT NO CHARGE!!! I would definitely recommend Sunrun. Note: some months the power company owes me money for the solar energy produced.

10 years ago

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Brian Olson Littleton, CO

Our 4th year with SunRun. Absolutely delighted with our system. My initial worry was it would be so complicated. Not at all! In our case, we leased the system, but by doing so we reduced our energy costs by 50%. Plus it's nice to get a check from the power company each year. The environmental savings are off the charts. It also allows us go use things like an electric lawnmower instead of gas. Our next car will be electric too. Why not? We have the power! HIGHLY RECOMMEND

10 years ago Edited September 14, 2021

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Sandra Stephens Las Vegas, NV

The process was flawless and everything explained thoroughly even though I may have asked several times, even came back to house to explain meters until I truly understand. From beginning to end the experience was painless, all contractors involved were professional and friendly. I have recommended them to anyone who wants to go solar. I went live in April 2015 and have saved over $500 dollars so far . I can't say enough about them. Any one wanting Solar check around but you will end up with Sunrun in Las Vegas NV.

10 years ago

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Verified Customer

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George and June Cohen North Las Vegas, NV

We interviewed 5 different companies before making our decision. Some were a definite NO- was like dealing with a time share sales force. The representative at SunRun answered all of our questions and concerns. No high pressure at all. The staff at Sunrun kept us informed throughout the entire time. The installers were courteous and professional. The install went very smooth. We are now waiting for NVEnergy to install the net meter..

10 years ago

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Kathy Davis Mesa, AZ

Installation was done by 2 teams in less than 4 hours. Have had solar for 4 or 5 years. We prepaid a 20 year lease. Our electric bill has been less than $10 since system was activated. Mostly we are paying the service fees and taxes charged by APS. Only complaint is panels have not been cleaned since installed. When asked I was told no need to clean since we are generating more than was estimated.

10 years ago

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Ken Hunt El Cajon, CA

I have had my soar system for 4 months now I dont own it and it has almost cur my bill in half I received a visa card for $2200 on signing up and out of pocket expense was $50 for gas n electric to cut power n re hook it up to a brand new 200 amp panel I had no problems and everything was done on time and professional no complaints at all I would recommend Sun Run to everyone

10 years ago

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Greg Bentall Cloverdale, CA

I have had Sunrun solar for a year now. The company is totally outstanding. I own my own system outright and have no monthly fees or finance charges. There is a twenty-year warranty that is transferable if I sell my house. My electic bills went from $240 per month to $40 per month. My return on investment is 25% per year. There is no where else I can get that kind of return on my money. I would recommkend Sunrun to anyone. It is a great way to save money while also saving the planet.

10 years ago Edited September 14, 2021

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Georganne Fullerton, CA

So far, I am satisfied with the process. The initial sales person was knowledgeable. Her co-worker, the one in charge of getting the installation going was helpful and answered all my questions. Once my new roof was installed, I had the roofer check with Sunrun installers to make sure they were using the correct flashings with in installing the solar panels. My roof's guarantee could not be in question.. Delen and his team Bobby, Ron, and Arash did a fine job with the installation. As of April 1, I am totally solar powered.

10 years ago

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Tim San Marcos, CA

Sunrun was prompt when showing for installation. The professionalism was outstanding throughout the total installation. It began with introductions of all the installers then a total explanation of the install followed with a discussion of the location of the panels to be installed. Before the work started all the installers met and talked about the process followed by a through safety meeting. This impressed me very much. The install started and was completed in one day. Very much surprised and impressed. Thanks again to the crew Travis S., Kris B., DJ, Thomas and another Travis.

10 years ago

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Rebecca Savage Riverbank, CA

Thank you Sunrun for your absolutely wonderful installation staff! Russ and his team were all pros and showed the highest amount of respect leaving my home looking even nicer than they may have found it. I would like to personally recommend Russ, Joey, Cory, Clifton, and Tony for all their hard work and courteous attitudes! Sunrun, please continue to higher staff of such high quality.

10 years ago

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Bob Irmiger Boulder, CO

REC was our solar installer - pro group all the way. Excellent experience with REC and Sunrun at all levels of management, from workers to managers. Great customer service! If someone doesn't have the answer they find someone that does. Very refreshing and unusual in this day and age. Have had our system up for over a year now and it is exceeding promised production. I love the $7.83 utility bills every month for most of the year.

11 years ago

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Debbie Kostibos

I had you install solar panel years ago. It was installed back in 2019 You FAILED the electric inspection three times!. Reviews should be left in date order not all jumbled like your company

2 months ago

Reply from Sunrun

Hi Debbie, we appreciate you letting us know about the issues you had with the electrical inspection, and we are very sorry to hear that this happened. If you are currently experiencing any issues, please send your service address and a brief overview of the issues you are having to resolutions@sunrun.com. Thanks!

Oct. 25th, 2025

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Verified Customer

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Anan Chitamin

Great customer service. Staffs are very professional and honest .

3 months ago

Reply from Sunrun

Your review brightened our day, Anan! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 29th, 2025

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Verified Customer

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Orlando Mercado

Friendly, and imformeratve. We appreciate the opportunities shared.

4 months ago

Reply from Sunrun

This is awesome, Orlando! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 27th, 2025

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Verified Customer

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Robert Tolin

Sunrun employees made it easy to get a rooftop solar system installed.

4 months ago

Reply from Sunrun

Your review brightened our day, Robert! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Isaac Kelii

Very easy to work with and have great communication throughout install

4 months ago

Reply from Sunrun

Thank you for sharing your experience, Isaac! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Aug. 14th, 2025

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Verified Customer

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Cathy Grover Boughan

Great customer service and very quick response if I ever need assistance.

4 months ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Cathy! We're delighted to hear that you found our customer service excellent and that we were able to promptly resolve your concerns. Your satisfaction is our priority, and we're glad to hear that you appreciate our professionalism and cleanliness. Thank you!

Aug. 12th, 2025

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Verified Customer

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Eduardo Salaz

Overall great end to end service. Steven and the SunRun installation team was great.

6 months ago

Reply from Sunrun

Thanks for your review, Eduardo! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 1st, 2025

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Verified Customer

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Hyungaie Yoo

I liked everyone whom I met. Everyone was very friendly and clear of what they were representing.

6 months ago

Reply from Sunrun

Hyungaie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience meeting our team! Thank you for helping us create a planet run by the sun!

Jul. 1st, 2025

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Verified Customer

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Dave Neuhart

We have experienced a very smooth installation and delivery of product throughout the process.

6 months ago

Reply from Sunrun

Thank you for sharing your experience, Dave! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Jun. 24th, 2025

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Verified Customer

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Debbie Morris

Very dependable, professional and never disappoint . I would highly recommend SUNRUN for the job

6 months ago

Reply from Sunrun

Debbie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 11th, 2025

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Verified Customer

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Christopher Goleco

Although I wasn't in a hurry for the product, it seemed to take a long time to have it set up.

6 months ago

Reply from Sunrun

Hi Christopher, we appreciate your feedback and apologize that it took longer than expected to get your system up and running. If there is anything you need assistance with please send us a private message. Thanks!

Jun. 6th, 2025

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Verified Customer

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Lisa Ferraro

Everyone at SunRun were very professional and pleasant. Always on top of it and did a great job!

7 months ago

Reply from Sunrun

Thanks for your review, Lisa! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 30th, 2025

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Verified Customer

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Martin Gurnik

Excelente work Very professional and serious company I am very happy and I recommend..!!!

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Martin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 24th, 2025

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Verified Customer

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Farrukh Saddique

Highly satisfied with the service and recommending SunRun to my family and friends.

7 months ago

Reply from Sunrun

Farrukh, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 24th, 2025

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Verified Customer

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Olga Brunot

From the salesman to workers bravo. Professional and respectful. The work was done on due time.

7 months ago

Reply from Sunrun

We are so happy to hear that your representative, Olga, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy.

May. 16th, 2025

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Verified Customer

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Michael Harrison

All the people who assisted from the contractor phase to bring the service online were very professional.

7 months ago

Reply from Sunrun

Thanks for your review, Michael! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 7th, 2025

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Verified Customer

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Brandin Hamilton

Company lived up to everything they promised, and then some. Completely satisfied customer!

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Brandin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 3rd, 2025

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Brandon Chicago, IL

Honestly, we have been nothing but happy with our Sunrun experience. The install technicians and salesman were all friendly and professional. The best part about their service guarantee is they cover almost any roof repair after the instillation takes place There ended up being a couple leaks the 1st winter as we had some pretty severe storms. However, when our service manager came out to inspect everything it was his opinion that the original inspection team missed a few things that we would have been responsible for repairing on the front end prior to install. Since the install had already taken Sunrun covered all the repairs with no fuss. Just got it done. Can't say enough good things about their service standards. With regards to is it worth it to get sun panels installed, my answer is yes absolutely. Provided of course you'll get enough sun to justify it. We opted for the leased panel versus buying outright because that is the plan in which they cover all maintenance.

3 years ago

Reply from Sunrun

Thanks for your review, Brandon! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jun. 29th, 2022

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Hillary Riegel Rockville, CT

Working with Sunrun has been extremely simple and easy. They are very organized and have a tracker on your portal of their webpage to track where you are in the process. They sent electronic messages (texts, emails, robocalls) and also actual people talk to you. The sales rep was extremely great to work with. We had just moved into the house so we didn't have accurate usage for what we would need. He spent over an hour with me going over bills from our previous address and talking about my family to figure out our needs in the future before making recommendations about what size system we needed. The work was completed in one day and the installers were polite and worked quickly. We got regular check ins throughout the process and someone was always available to answer any questions that we had.

3 years ago

Reply from Sunrun

Your review brightened our day, Hillary! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 22nd, 2022

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RONALD WHITE Show Low, AZ

I personally leased this system from SunRun through our local Costco for our temporary home until my daughter could purchase the house from us. The system is still in our name, no problem with SunRun. They were very professional in the whole transaction including customer service after the system was installed. We had to have them come out to remove the system for an install of a new replacement roof just last year. They only charged us $500 for this and it included updating the rack and other electrical connections. I highly recommend SunRun for through Costco for a solar system lease or purchase.

4 years ago

Reply from Sunrun

Thanks for your review, Ronald! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 2nd, 2021

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James

dislike their work habits and communication by not responding to the issues system been down 95% of the time since it was connected now, they say it's the tesla batteries but when i bought into the contract it was with Sunrun not tesla. you buy a new car, and the battery goes out you go to the dealer not the battery company they seem to not care once they have you locked in the contract if it works or not

4 months ago

Reply from Sunrun

Thank you for bringing this to our attention, James. We are so sorry to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please send your service address to resolutions@sunrun.com so that we can assign an Expert to assess your account and provide you with an update thoroughly. Thanks so much!

Aug. 27th, 2025

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