Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Aaron Hackett Mukwonago, WI

Over all poor follow through. I was told I would receive assistance in completing rebate paperwork, that did not occur. I was told I would receive a federal tax rebate, found out later it was a tax credit, big difference. I received a call thanking me for recommending a friend and if they installed panels I would receive a $350 bonus. The people I recommended have had panels for a year and I have still not received the bonus after several emails with no response. I will be strongly recommending a different service to friends you inquire about my panels.

6 years ago

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Verified Customer

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Darlene

They could have kept me better informed through the process. Since installing SunRun I've had no electric bill so I think they put in the right size system. The instillation process went fine and there were no issues.

6 years ago

Reply from Sunrun

Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. We are thrilled to hear that you have had no electric bill since having solar installed on your home. Having you as part of the Sunrun family brings us immense joy. Thanks so much!

Sep. 29th, 2023

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Verified Customer

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Sunrunning away with my money Simpsonville, SC

App is glitchy. Had to jump through a lot of hoops to get my savings analysis, probably because they know I'm losing money. When I finally got the analysis, I saw I was essentially losing an average of $50 a month leasing solar panels from Sunrun. I have emailed and called and left a voicemail to discuss these results and someone coming to check my system for maximum effectiveness, but have received no reply. That is why I rate this company poorly.

6 years ago

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Verified Customer

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The Timmons Family

Always got back to me quickly in the sales process. And the installation was flawless, I world never even have known they were there working for 3 days.

6 years ago

Reply from Sunrun

Hello Timmons Fam! Thank you for leaving this great review, we loved to hear your installation was a great experience, e will pass along this great review to your installation team! Once more thank you!

May. 4th, 2019

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Verified Customer

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David Van Nuys, CA

Installation was great. They were very efficient and clean and the product looks really nice. The customer service is always able to answer any questions I have.

6 years ago

Reply from Sunrun

Wow, David, we can only imagine how great your system looks on your new home! Let's create a planet run by the sun.

May. 4th, 2019

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Verified Customer

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Clarence Los Angeles, CA

The installation process went really well. After installation, I talked to the salesman and I was told they charged me a surcharge every month and I think should let the public know about that beforehand.

6 years ago

Reply from Sunrun

That's what we love to hear, THAT YOUR INSTALLATION WA A GREAT EXPERIENCE! We will make sure we provide the feedback to the sales representative, thank you for bringing this to our attention. Let's create a planet run by the sun.

May. 4th, 2019

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Verified Customer

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Betty Phoenix, AZ

They kept us informed every step along the way. It went smoothly, they showed up the day they were supped to and were done within six hours. I think it is good quality.

6 years ago

Reply from Sunrun

Thank you for sharing this wonderful review with us Betty, we love to see that your experience overall was great. Let's power forward and create a planet run by the sun.

May. 4th, 2019

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Verified Customer

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Bruce Fresno, CA

They offer value for my money even though I don't think I have enough panels to radically cover the electricity I use. Customer service was overall quite good, though sometimes they are a little awkward to deal with.

6 years ago

Reply from Sunrun

We love to hear that you see the value for your money, helping customer's save is a plus. We love to see that you are helping us create a planet run by the sun. If you are using more energy we can always look at reanalyzing your usage and determine if you need a second system. Feel free to reach out to Customer Care, we want to make sure we address your concerns.

May. 4th, 2019

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Verified Customer

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Jquane Buckeye, AZ

It is a good company and they have better options. The equipment was installed very fast and it does exactly what they said it would do. They know their product.

6 years ago

Reply from Sunrun

Hello, thank you for your kind words. We love to see that you were offered a variety of product options and you were able to find the one that fit your needs. Your time is valuable we want to make sure everything is done in a timely manner. Let's create a planet run by the sun.

May. 4th, 2019

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Verified Customer

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William L. Pegg Jr., Esquire

Billing practices very bad. Unable to set up automatic payment through credit card. I have to pay $7.50 a month for paper Billings. I do not permit direct access to my bank accounts. This for reasons of overall security.

6 years ago

Reply from Sunrun

We offer a discount for making your monthly payments using autopayment because of the additional resources needed to process checks every month. If we didn't have auto-payment processing 80,000 checks manually would be very expensive and time-consuming. You are not required to sign up for automatic payments. However, you will see the ACH opt-out adjustment $ 7.50 on your solar bills each month. If you change your mind, you can sign up for automatic payments using your checking or savings account on the customer website or by calling this number.

Apr. 2nd, 2019

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Verified Customer

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Barry Moren

No problems but after being a good customer for many years plus referrals,l am a offended by your emails when I am late with my payments. Your tone needs to be less confrontational.

6 years ago

Reply from Sunrun

We aim to make going solar as easy as possible, the same thing goes with our referral program. Congrats on going solar with Sunrun, and thank you for helping us create a planet run by the sun

Apr. 15th, 2019

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Verified Customer

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Anonymous Kapolei, HI

The customer support was responsive. The installation went pretty smooth. We got all of the solar panels including the battery and we got it there in reasonable time so we are happy about that.

6 years ago

Reply from Sunrun

What a great experience! Everything was installed as expected, and you are a satisfied customer, welcome to the Sunrun family!

Apr. 15th, 2019

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Verified Customer

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Dale Henderson, NV

The customer service gets back to me all the time. The installation team cleans up after themselves. They have great sales people and the customer service is outstanding.

6 years ago

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Verified Customer

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Richard and Anne King

We were very impressed with their contact with us when we needed to ask so many questions and with the people they had working for them that actually did the job.

6 years ago

Reply from Sunrun

Hello Richard and Anne K. Thank you for taking the time to leave this wonderful review, please let us know if you have any more questions. We are delighted to hear about your marvelous experience. Let's create a planet run by the sun.

Apr. 15th, 2019

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Verified Customer

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Ronald

Everything seems to be working fine. I haven't had to pay any additional with the electric company. Installation went pretty good and they have answered all my questions.

6 years ago

Reply from Sunrun

Hello Ronald, we are happy to hear about your experience with us. We are delighted to see you are happy and have had all your questions answered promptly. Welcome to the Sunrun family, let's create a planet run by the sun!

Apr. 15th, 2019

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Verified Customer

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Nikola Yonkers, NY

I feel I was misled on how sun run works and I am constantly paying two bills for electrical, so it's not worth it. The equipment is working but it's not working at max capacity as promised. They put me into a contract to lease their equipment and guarantee me at installation a reduced bills to only one payment but I am still making another payment.

6 years ago

Reply from Sunrun

Hello Nikola, we are so sorry to hear about your experience this is not the Sunrun norm. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Mar. 21st, 2019

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Verified Customer

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Kevin

I liked the salesman that sold me the product. The installation process was fine and they were professional about it. I haven't had a problem with the equipment, it has worked the way it is supposed to. They were supposed to perform an analysis or me and they haven't and I have been waiting since last October. I was not happy with the year, I felt I had paid more than I should have. My electric bill was more than it would have been without solar.

6 years ago

Reply from Sunrun

Hello Kevin, we are sorry to hear that we dropped the ball with your savings analysis. We want to take the chance to turn this around, we want to show you that you made the correct choice by going solar. Our kilowatt rate is lower than the Utility's so you are saving! Feel free to private message us your contact information.

Mar. 19th, 2019

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Verified Customer

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Ike Hollomon Fresno, CA

Quantified Info at point of sale, Great Installation service both in Communication and Installation. Great and positive follow though in final closeout of job done.

6 years ago

Reply from Sunrun

Hello Ike, great to hear that you are happy, and had a great install. Thank you for taking the time to leave us this great review! Let' create a planet run by the sun!

Mar. 11th, 2019

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Verified Customer

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Greg Hardacker

product is great, service, not so much. No one ever answered any questions and when our service went down, we were ignored for at least a week. than found out that a software update was all that was needed, and that could have been done remotely.

6 years ago

Reply from Sunrun

We are sorry to hear that your questions were not answered. We want to take the time to do so, please private message us your questions and we can address them ASAP. We love to hear that you are on the other hand happy with the product!

Feb. 21st, 2019

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Verified Customer

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Brandon Rivera

SunRun has been an all around good experience. We have always had great customer service starting from our sales person. Now we're saving money and loving it.

6 years ago

Reply from Sunrun

What a wonderful review! Reading this made our day Brandon R. Thank you! Let's power forward!

Feb. 21st, 2019

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Verified Customer

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Alan

After install was performed, customer service was poor. They were not trained to answer questions about the backup battery. After much complaining I did get a senior customer service person who was very helpful. Had used SunRuns roofing company, and had two roofing leaks, leaks were due to poorly trained roofers.

6 years ago

Reply from Sunrun

Thank you for your communication. We want to make sure that our Care team is answering your questions accurately. We apologize for this one off situation this is not the way we do business. Thank you for your feedback. Please feel free to review more information about the BrightBox on I hope we addressed your leak issue as well. If you would like to address this in detail feel free to private message me your contact information.

Feb. 21st, 2019

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Verified Customer

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3 Las Vegas, NV

They were really good in the beginning but haven't followed through very well. I just wish they would follow up with their customers after they get the job. They don't seem to follow up to see if the customers are happy or not once they get the sale.

6 years ago

Reply from Sunrun

Hello Carol. We are saddened to hear we have failed to follow through. Please private message us your contact information so we can address your concerns. Thank you.

Feb. 20th, 2019

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Verified Customer

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Thomas Ladera Ranch, CA

The equipment is working as planned and installation went very well. It is hard to get a call through to customer support, I have waited up to forty minutes on the line. When I do get through the situation is taken care of.

6 years ago

Reply from Sunrun

Hello Thomas, we apologize for the longer than normal wait times. We are working hard to get every customer assisted. It makes us happy to hear that your questions were addressed. Please remember we are available via email as well as chat on . Let's create a planet run by the sun!

Feb. 20th, 2019

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Verified Customer

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Paul R, Visalia Visalia, CA

Outstanding customer service. They communicated each and every step of the way and made the process simple. SunRun and Costco together ensured a positive experience

6 years ago

Reply from Sunrun

Hello Paul R. Thank you for sharing your wonderful experience, we love to hear that we were communicative every step of the way and made the process easy for you! We strive to be Human-Centered and this is a great example. Welcome to the Sunrun family!

Feb. 12th, 2019

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Verified Customer

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Joseph Harlow St. Petersburg, FL

Everything was great with installation, but process didn't necessarily go as stated. Also, think we should have increased the number of panels due to not producing enough kilowatts.

7 years ago

Reply from Sunrun

Hello Joseph. We pride ourselves in delivering what is promised, Robert. This is great to hear, welcome to the Sunrun family. We loved reading your review this feedback will be sent back to our sales leadership team.

Sep. 11th, 2018

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Verified Customer

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Wynn Slothower

Their plan is somewhat expensive and the savings are minimal and includes a 2.5% annual increase per year. I didn't like the mandatory increase. That was the biggest reason why we didn't go with Sunrun.

7 years ago

Reply from Sunrun

Hello Wynn, thank you for sharing your experience. We understand your main concerns with the 2.5% increase. We want to provide more info on this matter. You able to opt in an agreement that doesn't include the annual increase. This is to account for economic inflation over the next 20 years. By comparison, utility rates tend to rise at a rate of 4-6% per year on average. Since the annual increase never changes, the customer can still anticipate their costs over the next 20 years. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Aug. 29th, 2018

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Verified Customer

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Keith Santee, CA

They're one of the few people that would actually quote my roof. It's high pitch and other companies wouldn't even work for it. They also did some free repairs on my roof tiles.

7 years ago

Reply from Sunrun

This is such a wonderful review, Keith! Thank you for sharing your fantastic experience. We strive to deliver amazing customer service.

Aug. 24th, 2018

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D Peoria, AZ

The original guy that talked to us was very affable and he seemed like he knew what he was talking about. But the process got stuck with the follow ups with the company. They tell you they're going to let you know every move they're making. They don't tell you anything. Suddenly they are and then all of a sudden it's a lot different from what they said. Our bill's gone up rather than down.

7 years ago

Reply from Sunrun

Thank you for your feedback. Our aim is to always provide great customer service that meets your needs, it's disheartening to hear this was not the case! We work hard to be human-centered and transparent with our customers. We will submit your feedback to our leadership team.

Aug. 24th, 2018

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John Merrick Las Vegas, NV

I do not feel my soar panels are installed to optimize sun availability.I have called this matter in -- they said my contract was being met.I say if you are going to install solar panels. Install them as to get "ALL THE AVAILABLE SUN.."

7 years ago

Reply from Sunrun

Hello John, thank you for your communication. We are sorry to hear that you feel your system is not set up to receive the most production possible. We proactively monitor your system and checking the production your panels are doing great! You can check your system's production online, just visit .

May. 22nd, 2018

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Mark in Walnut Creek

Everything started great. Excellent all the way through installation and the first year after. Since then I have had two or three instances where I have attempted to make contact with customer service and have been left totally dissatisfied.

7 years ago

Reply from Sunrun

Hello Mark. This is not the Sunrun norm, providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks, this feedback will be provided to our customer care leadership team.

May. 10th, 2018

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James Olson Platteville, CO

The main reason why I looked into it was that I was curious. I talked to a rep that was really nice. We signed up and got everything hooked up. We really liked the people that worked on it, they did a nice job putting it up. I haven't had it for long enough to really tell how much it's going to cost us or anything though.

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience James! We are thrilled this was handled in a satisfactory manner. If you know someone who might also benefit from Sunrun, you can take advantage of our referral program by going to Thanks for joining us in our mission to create a planet run by the sun!

Apr. 5th, 2018

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Verified Customer

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Francis Marsh Patchogue, NY

They had a representative that came around who was excellent. I was interested in the product, so I signed up. They seemed to be a very reliable company and had a good presentation.

7 years ago

Reply from Sunrun

We loved reading your review and are so pleased to hear you had an excellent experience with our representative! Welcome to the Sunrun family, power forward!

Apr. 5th, 2018

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Verified Customer

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Quin Thompson Framingham, MA

Went through the whole process of getting approved only to find out the don''t do clay tile roofs. This is something they should of know before letting me go through the process.

8 years ago

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Verified Customer

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Daniel Worth North Charleston,SC

I was looking for different independent electrical systems, so I signed up with Sunrun. I really enjoyed their customer service, it was very good. So far, I've been a satisfied customer.

8 years ago

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Lisa Perez Kapolei, HI

The Sunrun team was on time and ready to work when the equipment was installed. They were very professional and courteous. They cleaned all their debris when they completed the job. They also explained what they installed and walked my husband through the process.

11 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Lisa! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jan. 3rd, 2025

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Matilda Efotte

Great solar company with latest product and good support staff.👍🏽

1 month ago

Reply from Sunrun

Thank you so much for your positive feedback, Matilda. We are happy to hear that you are enjoying our products and that our staff has been supportive. Thanks!

Oct. 25th, 2025

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Verified Customer

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Joe Mcelvogue

Sunrun took over my solar contract , nicely.

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Joe!

Sep. 4th, 2025

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Verified Customer

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Johnnie Weathersby III

I love the product & the service given!!

3 months ago

Reply from Sunrun

Really appreciate you sharing this, Johnnie! We’re so happy to hear your system is working well for you. It’s always rewarding to see customers like you getting the most out of clean energy. Thanks again!

Aug. 29th, 2025

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Verified Customer

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R Wolske

Great customer support. Our first system

3 months ago

Reply from Sunrun

Thanks so much for sharing, R Wolske! We’re thrilled to hear that you’re loving your system. It’s customers like you that make what we do so rewarding! If you ever have any questions or need support, we’re here to help. Thanks!

Aug. 27th, 2025

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Verified Customer

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Ryan Fallot

Quick, clean fast, and great to work with.

3 months ago

Reply from Sunrun

Ryan, thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission

Aug. 27th, 2025

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Verified Customer

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Govind Bhagat

Great Team to work with. Satisfied with the work done.

3 months ago

Reply from Sunrun

Govind, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Pamela Cole

Great panels, great installation and much lower SCE bills.

3 months ago

Reply from Sunrun

Pamela, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Aug. 27th, 2025

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Verified Customer

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Michael Rebella

Great Company and very professional. Highly suggest Sunrun!

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Fernando Garcia

Bill is not expensive. Very good product

3 months ago

Reply from Sunrun

Your review brightened our day, Fernando! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 27th, 2025

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Verified Customer

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Steven Giles

Representatives were respectful and very polite

3 months ago

Reply from Sunrun

Thanks for your review, Steven! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Chii Huang

Food service; fast responds to post installation events like corrections

3 months ago

Reply from Sunrun

This is great, Chii! We are glad to hear that our staff was quick and responsive, and able to address your needs. Thanks so much for sharing!

Aug. 14th, 2025

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Verified Customer

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Ryan Maloney

The best utility decision I’ve made in the last 10 years.

3 months ago

Reply from Sunrun

Thanks so much for sharing, Ryan! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of energy independence! If you ever need anything, feel free to reach out. Thanks!

Aug. 14th, 2025

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Verified Customer

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Ryan Lewis

Sunrun monitors and maintains my equipment and panels.

3 months ago

Reply from Sunrun

Thanks for your review, Ryan! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 9th, 2025

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ned pendleton

The work was done quickly and efficiently, with no disruption or inconvenience to me or the neighborhood. The workers were kind and ready and willing to answer any questions I had, and I had a lot. I was really impressed by their skill and adherence to safety. As the moto of Heavy Attack Squadron Six, (U.S.Navy) I was in) "CELERITAS CUM ACCURATE", (Speed with accuracy).

1 year ago

Reply from Sunrun

Thanks for your review, Ned! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 26th, 2024

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JUN LLEMIT

So quick installation. We were amazed on how quickly our installation and res So quick installation. We were amazed on how quickly our installation and response was from Sunrun, our representative did an excellent job responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative Gary K did an excellent job from start to finish, he is so kind and respectful, when you call he is responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative to our friends and family.

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Gary, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you for sharing, Jun!

Nov. 8th, 2024

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