Sunrun: Read 3,922 User Reviews From Real Homeowners

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Verified Customer

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5 El Sobrante, CA

The customer service has been very supportive and every time we ask questions, they've been very prompt and they always answered all the questions. Everything has been working to what we expected.

7 years ago

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Verified Customer

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5 Queens Village, NY

The panels haven't given any trouble after being installed. It seems ot be working. I'm not getting what I wanted but I supposed it takes a while for that to come over. They're working on it.

7 years ago

Reply from Sunrun

Hello Nigel. We love to hear that your system is working great without no issues. Solar is seasonal the panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving

Feb. 20th, 2019

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Verified Customer

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4 Paso Robles, CA

The panels appear to be new and up to date and everything is working just fine. In signing up I was led to believe that I should have my power bill literally cut in half if not more and I'm still short every year by quite a bit. Sunrun isn't really working for me in that respect.

7 years ago

Reply from Sunrun

Hello Lyn. Solar is seasonal the panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. We are happy to hear that your system is working as expected if you have any questions please feel free to reach to us via the private response.

Feb. 20th, 2019

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Verified Customer

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Anthony Palm Springs, CA

It works wonderfully. You can always reach customer support and they explain everything in easy to understand terms. They have been proactive; when they see something wrong, they'll contact me and the problem is resolved.

7 years ago

Reply from Sunrun

That's what we love to hear Anthony, that you have a great working system. This is beneficial for you because we know you are getting the most production possible. Reaching out to you proactively helps keep you in the loop of things! Welcome to the Sunrun family!

Feb. 20th, 2019

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Verified Customer

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Ken Murrieta, CA

So far it has been very efficient and we are pleased about it basically eliminating our power bill. Every time we have contacted them, they have answers to our problems and take care of any issues we had.

7 years ago

Reply from Sunrun

Wow, you have a lower Utility bill already! That's wonderful. Working hard to please our customer is what we strive for Ken. Thank you for leaving this review, welcome to the Sunrun Family.

Feb. 20th, 2019

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Verified Customer

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GUNNARD HALVORSON Kapolei, HI

It has been working well. Installation wen quickly and efficiently. I was unfamiliar with the system and when customer support discovered I was having a problem, they fixed it.

7 years ago

Reply from Sunrun

Thank you for reaching out with your concerns Gunnard H. We see that we are working on your service issue. It's disheartening to hear that the service has not been what you expected. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience.

Sep. 17th, 2018

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Verified Customer

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Cory Ramona, CA

They are the only ones offering batteries with the solar panels. The device is not groundbreaking or innovative but it gets the job done and it works well. Customer service is on top, whenever I call, they respond. The mobile app is trash, it didn't work well and was a waste of dollars.

7 years ago

Reply from Sunrun

We love to hear about your experience Cory. The BrightBox and the Solar System are what set us apart from our competitors. We are excited for you to be part of the Sunrun family and continue to have top service with our equipment and customer care. Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Roxanne Surprise, AZ

We decided they were right for us because we had a flyer come to our door and we called an went with that company. The guy that we dealt with from fusion power has ben excellent. I haven't had any problems with the equipment.

7 years ago

Reply from Sunrun

Hello, Roxanne, we are delighted to hear about your experience with our Sales Partner. If you need anything or have questions please reach out to Sunrun's Customer Care 855-47-6786. We love reading this review. Power Forward!

Feb. 20th, 2019

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Verified Customer

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Mary Houston, TX

I chose them because of their longevity in the solar industry. Their experience and their pricing made me feel good about using it. They are wonderful to deal with start to finish.

7 years ago

Reply from Sunrun

Thank you for your review Mary! We are over the moon that you have decided to go with Sunrun! We are thrilled to hear that your rep was professional and educational!

Jan. 30th, 2019

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Verified Customer

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Barbara

Every person we worked with was polite, communicated what we needed to know, and got their job done quickly. The whole process took less time than expected, and beat of all we're saving $! All around excellent company.

7 years ago

Reply from Sunrun

This is an amazing review, Barbara. Thank you so much for sharing this fantastic experience. We strive to make sure the process is seamless and transparent. Now lets power forward.

Sep. 18th, 2018

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Verified Customer

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Lauren Tucson, AZ

Sunrun is very customer oriented, a real jewel in today's world. Whenever I had a question or problem, they were right on it. No waiting for days for a replay or speaking to someone who barely knows English.

7 years ago

Reply from Sunrun

Thank you for providing this feedback, Lauren. We are thrilled to know you are satisfied with your system! Thank you for helping us create a planet run by the sun!

Sep. 4th, 2018

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Verified Customer

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James F Escondido, CA

They have very good customer service. I had a good experience with the people that came over. The zero down helped out and the extra perks they gave with the net and the ring. They were very professional and they got the solar panels installed quickly in about 4-5 hours.

7 years ago

Reply from Sunrun

Hello James F. We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

May. 8th, 2018

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Verified Customer

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Pauline Hughesville, MD

The gentleman was very professional and very knowledgeable. He was able to answer my question promptly. The customer service reps are always there whenever I call or reach out to them to give me any clarification or information that I need, even regarding my billing.

7 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company. Welcome to the Sunrun family. Power forward.

Aug. 24th, 2018

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Verified Customer

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John Ly Milpitas, CA

good but still have room to improve. Special when turn on the Solar electric (final step), SunRun should send a technician to make sure the system works. Customer doesn't familiar with the electrical system, so we don't 100 percent sure that we turn on the power correctly

7 years ago

Reply from Sunrun

Hello John L. Thank you for your feedback, we understand there are areas of opportunity and appreciate your input. I will share this information with our Leadership team. We make the process to activate the system as easy as 1,2,3. Our Customer Care reps are to help and walk you through the process as well. If you need assistance turning on the system please private message me your contact information and we can have a Specialist reach out to you.

May. 22nd, 2018

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Verified Customer

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Jennifer S.

They were very informative, and the communication was great through every step of the process. They kept to the schedule & all of the workers were polite. They followed through until everything was up & running.

8 years ago

Reply from Sunrun

That's what we love to hear, Jennifer S.! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 15th, 2018

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Verified Customer

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Sam Petriak Goodyear, AZ

I researched about 4 companies and the salesman they sent me knew more than the other 3 companies combined. I have never found a more organized company. They are all professional and well trained.

8 years ago

Reply from Sunrun

We love to hear this, Sam P.! Thank you for taking the time to share! Our aim is to provide the best customer experience.

May. 14th, 2018

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Verified Customer

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Anonymous

The salesman didn't explain the contract in full. Lots of surprises especially when it came to our roof and repairs. They only put a new roof on the part where our solar panels were being placed. We were also told there were no incentives and low and behold they got it. Please be aware of promises not kept. My advice is READ THE CONTRACT COMPLETELY.

8 years ago

Reply from Sunrun

Thank you for your feedback, I will share this information with our leadership team. This is not the Sunrun norm.

May. 10th, 2018

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Verified Customer

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Daniel Shirley, NY

Everyone was very easy to work with. Everything the sale person said that would happen. happen. I didn't have to chase after them to do their job. They came when they said they would.

8 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Daniel! Our drive is to make solar an easy process by being attentive and focusing on each individual customer's experience!

May. 4th, 2018

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Verified Customer

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Litch Yucaipa, CA

Service was fast. The company was able to install all equipment in one day. We experience a minor leak and when we notified the company they responded in a timely manner and repaired the water leak.

8 years ago

Reply from Sunrun

We love to hear this, Litch! Thank you for taking the time to share! Our aim is to provide the best customer experience.

May. 4th, 2018

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Verified Customer

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Anonymous

Sunrun is very professional. Everyone in the company that I dealt with understood everything involved with solar power. They were able to answer any question I had. I am very satisfied.

8 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.

Apr. 17th, 2018

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Verified Customer

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James Romero

Their service is great from sign-up through installation and servicing. Everyone i interacted with was helpful, knowledgeable, and made sure all of my questions were answered.

8 years ago

Reply from Sunrun

Thanks for sharing, James R! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.

Apr. 16th, 2018

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Verified Customer

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ScotchFreckles

There was suppose to be a $500 credit card after installation was completed. Having questioned SunRun about this twice there still has not been a response. Customer Service has been easy to work with. I opted to lease my solar system over purchase which puts the onis on SunRun to monitor their equiptment and keep it up to day.

8 years ago

Reply from Sunrun

Thanks for the great review, Scotch ! Sunrun is thrilled you’re so happy with your system. We feel so lucky to have you as a customer. We hope you’d like to share your experience with your friends and family. Welcome to the Sunrun team!

Apr. 11th, 2018

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Verified Customer

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Christian Hartmann Las Vegas, NV

Their price was right, that's why I signed up. So far my experience with their rep has been excellent. It's not perfect, they could improve on their feedback whenever I call, but it's pretty good. My system is guaranteed for 20 years so, if it breaks, they will come down and fix it. I'm satisfied and very happy with it.

8 years ago

Reply from Sunrun

Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Juan Vigil North Las Vegas, NV

The representative that I talked to was excellent and did a great job. I went and signed up with them and they've already installed everything. It's all operational and generating all the stuff we need.

8 years ago

Reply from Sunrun

We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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Verified Customer

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Cathy Mardsen Anderson, SC

We wanted a way to bring our electric bill down. We researched a couple of places and talked to different companies. The representative from Sunrun was excellent and, honestly, they gave us what seemed to be the best deal, so we signed up.

8 years ago

Reply from Sunrun

Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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P.T. Novato, CA

I was looking for solar so I called different companies. The people I talked to were excellent. They just seem to know their stuff well, gave me good information, and worked with us. I have Sunrun solar now.

8 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why we're known for processing the fastest system installations and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Preston Moore Columbia, SC

There is just one electrical company out here where I live. Because they don't have any competition, they can choose to charge me whatever they want, whenever they want. At the time I was paying them more than $200 for my electric utilities, even though I live on my own. One day I went shopping at Home Depot and saw Sunrise. I spoke with a guy there that explained solar to me, looked at my situation, and offered me a better deal and price for everything. He told me that, if I got solar, I would be able to save money on my electrical bills. It was all lies though. Since I got the system up in December, I've been getting higher bills for my electric utilities. Now I pay more than $300 a month for both and that was just not what we agreed to. What I've noticed is that, whenever our solar goes down, the electric bill goes up, and vice versa. It just doesn't make any sense to me. As I said, I live on my own, have all LED lights in my house, keep the temperature to 68-69, and even use a space heater most of the time instead of the central heating. I've done everything I could to reduce my electricity usage so I don't understand where it's all coming from. Both Sunrise and the electrical company need to speak some truth and actually give me the right information.

8 years ago

Reply from Sunrun

Thank you for your communication Prestone M. We strive to deliver an individualized customer experience that exceeds your expectations! That's exactly why, we invest in the best talent, and actually employ our project management staff directly. Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening! We want to take this opportunity to get things straightened out for you by connecting with you. A Specialist has sent you a message. Please respond with the necessary details, so we can help.

Apr. 5th, 2018

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Verified Customer

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Robert Gardner Livermore, CA

We talked to some people in Costco about solar and came up with SunRun. Everything sounded really safe so we decided to go with it. The people that came to install it were very good workers, very pleasant to have around.

8 years ago

Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

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Verified Customer

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Coleen Jackson Yuma, AZ

Sunrun has a good rating on the internet, so that made us consider them. Their representative was very good, and although they haven't done anything yet, we did sign up with them.

8 years ago

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Verified Customer

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Octavio Gomez

Very professional and informative along every step

2 months ago

Reply from Sunrun

Octavio, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Mar. 19th, 2026

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Verified Customer

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Scott Gater

Had several options compared to competitors.

2 months ago

Reply from Sunrun

Thanks for the 5-star review! We're glad you chose us as your solar provider!

Mar. 19th, 2026

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Verified Customer

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Sylvia Barrett

A friend referred and I wanted to try it]

2 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Mar. 17th, 2026

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Verified Customer

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Alicia Scarola

Great customer service. So far so good .

2 months ago

Reply from Sunrun

Thanks for your review, Alicia! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Mar. 17th, 2026

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Verified Customer

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John Roy

I was waiting for another company but kelt on delaling

2 months ago

Reply from Sunrun

Thank you for your feedback, John! We're glad everything moved forward smoothly. We appreciate you taking the time to share your experience!

Mar. 4th, 2026

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Verified Customer

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Linda Rogersisom

Great experience with Sunrun and Dylan was helpful

2 months ago

Reply from Sunrun

This is awesome, Linda! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Mar. 3rd, 2026

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Verified Customer

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Marguerite Garcia

Communication was always excellent from Rep

2 months ago

Reply from Sunrun

Thank you for your review, Marguerite! It's great to hear that your representative has been responsive and helpful throughout this process. Thanks for being part of our Sunrun family.

Feb. 20th, 2026

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Verified Customer

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Marian Lazo

Quick responses and friendly representatives

2 months ago

Reply from Sunrun

Marian, thank you for the review! We're glad our team was quick to respond and easy to work with. We appreciate you sharing your experience.

Feb. 20th, 2026

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Verified Customer

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Anthony Mayes

Austin was very helpful with answering any questions I had about Sunrun.

3 months ago Edited March 30, 2026

Reply from Sunrun

Thank you so much for your wonderful feedback, Anthony! We're thrilled to hear that Austin helped you get backup batteries and that it has kept your home running smoothly during outages. Thank you so much for sharing your experience with us!

Jan. 28th, 2026

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Rob

Bennett is a great guy — my wife and I absolutely love him! We came into this process with concerns because of all the negative things we’d heard about solar over the years. Bennett completely changed that experience for us. He explained the new program in simple terms that actually made sense and helped us make the best decision for our home. We were worried about utility rate hikes and power outages, and he showed us exactly how this program solves both. Our biggest fear was having a lien on the home or running into issues when selling, but after going through the agreement and even talking with our realtor, we learned that none of those concerns apply with this program. I never leave reviews, but Bennett genuinely deserves this one. You can tell he cares deeply about helping people and he’s delivered on everything he promised. I only do business with people I trust — and I trust Bennett. We’ve already referred him to two of our family members, and they’re thrilled as well. Thank you, Bennett!

5 months ago

Reply from Sunrun

Thank you so much for your wonderful review, Rob! We're thrilled to hear how positive your experience has been, and it's great to know that Bennett helped make everything clear and easy throughout the process. Thank you for your referrals and for being part of our Sunrun family.

Nov. 21st, 2025

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Audry Reid Cypress, TX

One of our neighbors on another block was the first to get solar panels. Made me very curious. I knew nothing of Sun Run. Devan W contacted my neighbor and me to tell us about their product. We ended up agreeing to use Sunrun and the following week he had a crew there at the unbelievable hour of 7 AM to start work. Very knowledgeable, quiet and efficient technicians installed our panels and even cleaned up after themselves completely. The Sun Run administrative staff contacted us to walk us through contracts and timelines for our house to be completed and start using the solar panels. I am very pleased with everyone I have had contact with. There’s a lot of information given to us, but we were able to have all our questions answered. Two reasons for our interest was the fact that our electricity companies cannot guarantee. We have air conditioning or heating during severe weather conditions. That’s the first thing that sold me on Sun Run. The second reason is because I feel our electric bill is just going up up up and no end in sight and this is one way that we can combat High energy cost on a fixed income.I highly recommend them because I think they’re very capable and the product extremely appealing.

1 year ago

Reply from Sunrun

Thanks for your review, Audry! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 25th, 2025

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Clark Chaplin

I have appreciated how smoothly the process has gone from the start. Patrick (S) provided excellent customer service and explained the process very thoroughly. Then, working with Kip M to coordinate installation, the level of attention to detail provided a profound sense of reassurance that Sunrun has the interest of the customer in mind. Finally, Ringo S remained in frequent communication through the process of working with my electric utility provider all the way until we were "full go." Oh yeah, the savings I have seen have also been remarkable. I can say, that receiving a bill from my electric utility provider for the month of late February until late March for $16.91 was awesome! Thank you Sunrun!

1 year ago

Reply from Sunrun

Thanks for your review, Clark! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 7th, 2025

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Naser Hosseini Houston, TX

I had an outstanding experience with Sunrun from start to finish! Their team made the entire process of going solar incredibly smooth and stress-free. From the initial consultation to the installation, everything was handled professionally and efficiently. They were transparent about the costs, savings, and benefits, and answered all of my questions with real data to back it up. The installation was quick, and the crew was courteous and cleaned up after the job was done. Now, I’m enjoying lower energy bills and doing my part for the environment. I highly recommend Sunrun for anyone looking to make the switch to solar!

1 year ago

Reply from Sunrun

Naser, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 23rd, 2024

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AO

I learned about Sunrun from friends who installed their solar panels system a few years ago. They trusted Sunrun solar panels as they learned about them from one of the Costco stores. I also read some information online about choosing the best types of panels, and Suntun provides high-quality panels using a reliable solar panel provider. Sunrun’s promotional team and customer support are friendly, helpful, and prompt when I ask for referral information. Our sales consultant is knowledgeable and patient in showing us how to look up and search the information of the Rate Change Advisors and how it affects our recent utility bills. He is professional. We had completed a site survey by a Sunrun technician who was professional and considerate. He wore shoe covers when he needed to get into our house. We are awaiting a proposal from the site survey and are excited to have a solar system installed on our roof. -Tsang

1 year ago

Reply from Sunrun

AO, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Oct. 2nd, 2024

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Richard Iribarne

We were hesitant but our electrician said call Bobby from Sunrun in Petaluma,CA don't go to HD or Costco types because it eventually does not have a true bonified tech/ sales info like Bobby and he will give you his phone to call if there’s anything you need. Bobby from Sunrun came out explained the whole process so clearly and has been involved every step of the way. We're now hooked up and using solar for our energy and eventually will be recognized by PGE but until they are set we are not using any power from them. My total cost to get everything including 2 Tesla batteries is $0. While we will be paying monthly charge to Sunrun, it's much lower than our old PGE bill and there is a small set increase once a year. Don't wait utility prices are not going down, call Bobby at Sunrun.

1 year ago Edited August 22, 2024

Reply from Sunrun

Your review brightened our day, Richard! Thanks for taking the time to share your experience with Bobby. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 8th, 2024

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Ashley Swenson

There are so many great things I could say about Ryan T and sunrun! From day one, Ryan was completely honest and transparent, he helped educate us on the entire process, and he was there every step of the way, including the day our panels were installed! He never made us feel pressured at all. The Sunrun crew did a fantastic job of installing our solar panels and didn’t cut any corners. This was especially clear after a hurricane when our neighbors all lost parts of their roofs and yet we weren’t missing a single shingle. Many of the competing companies either charge a lot more, cut corners, go out of business, or all of these things combined. If you want quality, affordability, and to know you’re in good hands, Sunrun is the choice for you!

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, Ryan, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Ashley!

Jul. 24th, 2024

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Verified Customer

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Fred Olmstead

The amazing team at SunRun made quick work of getting another ten solar panels and two Tesla batteries installed in one day. Their work was completed in a very organized manner and they cleaned up everything leaving no mess behind. The men were very considerate in giving us a fifteen minute notice that they were ready to shut off the power before reconnecting the new units to the power grid. The men were very pleasant and seemed to know exactly how to do their job so that everything was done in an orderly fashion and they cleaned up behind themselves. The sales contact. Max C, took over this account and stayed in touch through the whole process and made himself available to answer any questions that developed. His professionalism is second to none. Max always seemed to have the customers interest at heart.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience, Fred. We are overjoyed to learn that Max, our representative, was very attentive during the entire process and made your solar experience exceptional. Thank you for being a part of our Sunrun family.

Jul. 20th, 2024

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Verified Customer

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David Oberdorf

From sales to installation the whole process was as good as it gets. My salesman handled everything, even though the installation, always checking how the installers were doing. The inspection team was great. The kept apologizing because they couldn’t use their drone to take pictures of the preparation work because I live to close to an international airport. The installation team couldn’t have been any better. They explained everything as they were doing the installation. And left everything cleaner than it was before they started. And the salesman was on the phone during and after the work was done.

1 year ago

Reply from Sunrun

David, thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission!

Jul. 11th, 2024

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Gary Justus

A Good Experience! We pay only the monthly connection fee of about $9 to Xcel Energy. Our net meter has rolled backward 1970 kWh this past 12 month period. Our 12 month (366 day) production was only 83% of expected (sized) production, so glad we oversized it at 139% of previous 12 month usage. We strongly suggest that you oversize your system's number of panels. I calculate that the system will pay for itself in 12-13 years, not considering the investment value of the money we spent and could have otherwise have invested at current interest rates. Also consider getting a battery backup for when outages occur. Also suggest you obtain at least one quote for same size system from another reputable solar vendor.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Gary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 8th, 2024

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Verified Customer

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David Ellis

My solar panel purchase from Sunrun was honestly the best product purchase experience I’ve ever had. The joke I’ve told my friends was that I wish SunRun also sold carpet, refrigerators, and cars!! Everything from my initial contact with Sunrun, where they explained everything in incredible detail through a screen share on my phone and when the time was right, explained each document I digitally signed. Then we were assigned a project manager, who did a fantastic job of keeping up with every last thing for us. We were given updates via text throughout the whole process, so I never wondered much longer it would be. When the installers came, there were some on the roof and some in the attic and others outside, putting the panels together. Despite a lot of work, they finished in a single day and they were extremely polite and even explained what the parts were and how they fit together. The app works incredibly well. The panels operate efficiently, we’ve never had a single technical glitch, and all we know is that our electric bill is immensely less than it was before the panels were installed. Getting solar panels was the best thing we ever did, and SunRun was the best company we could’ve picked to do it.

2 years ago

Reply from Sunrun

Thank you for your review, David! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 14th, 2024

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Verified Customer

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Henry Kim

Everyone at Sunrun was a pleasure to work with. The sales process was informative and the salesperson Ryan W. worked very hard to ensure that all needs were met, both financially and operationally with the system. He even suggested an affordable way to get a Tesla whole-house battery backup system which has worked out great. The installation process was excellent. Sunrun discovered that our roof needed to be replaced and they took on the task of figuring out how to take that on themselves and do so at a lower price than we were able to find for a roof replacement when we looked into it ourselves. During the roof installation, a worker's ladder fell and damaged part of our front door and they immediately sent out an artisan to fix the damage perfectly. When we had some difficulty getting into the online portal, the whole team got involved to resolve my access. Sunrun came a few months after installation and fine-tuned the system (software I think) and the power savings is measurable as a result. Finally, from the recent heavy rains we had some water leaking through part of the roof and since Sunrun subcontracted the new roof installation, they "stepped-up" and took on the task and cost of getting that fixed under warranty. The point of everything above is that Sunrun is a different kind of vendor in that they are responsive to phone calls, responsive to emails, and treat every issue like it was their own personal house and own personal solar system. They have repeatedly taken responsibility to fix issues that have arisen. Every employee has been very pleasant to work with. Don't hesitate - sign up with this company!

2 years ago

Reply from Sunrun

We really appreciate you taking the time to share your story with others, Henry! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience and being part of our Sunrun family. Please feel free to reach out if you have any additional issues in the future. Thanks!

May. 9th, 2024

Sunrun Reviews