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Sunrun Reviews

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9.9

Overall Score

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Rimshaw San Juan Capistrano, CA

Scheduling for the construction process took longer than I had expected. Required a second inspection which could have been avoided in my view. The partnership with Costco required full payment (financed) before construction would begin even though SunRun didn't get paid until after final inspection. Costco paid a 3% rebate however. I was told that the conduit would be painted to match the house and that never occurred.

8 years ago

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Reply from Sunrun

Thank you for sharing your experience Rimshaw. We want to take the opportunity to work with you. Please private message me your contact information.

Sep. 6th, 2018

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Anonymous Stockton, CA

The professionalism of the crew that installed the panels. The fact that my breaker box was outdated and they put a new breaker box in for me and did not charge me. Overall they have been 100% in everything they said that they would do

8 years ago

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Reply from Sunrun

Thanks for your communication. We appreciate your kind words! We love that you are passing along the word of clean energy. Cheers to you! Read less

Sep. 4th, 2018

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My Poway, CA

So far everything has been pretty smooth. We don't have any problems or issues. Everything seems to have worked out. We like that SunRun covers the services along with our contract so we don't have to use the leasing program.

8 years ago

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Reply from Sunrun

Hello My. . Thank you so much for your taking to the time to leave this wonderful review. We are happy to hear you would use us again. Thank you for helping us create a planet run by the sun! Power Forward!

Aug. 24th, 2018

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Anthony Coleman Mount Holly, NJ

I was interested in saving money and keeping up with the latest technology, and I definitely think it's better for nature and the economy. The representative that I talked to was very professional and informative and that's what led me to make the decision to sign up.

8 years ago

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Reply from Sunrun

This is wonderful to hear, Anthony! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 14th, 2018

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Timothy Hickox Casa Grande, AZ

All I wanted was to reduce my bill in the summer, but they were very professional, and they have excellent communication skills when it comes to my system. They monitor it and come out to fix it if anything is wrong. Now everything is great, I love it.

8 years ago

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Reply from Sunrun

Thanks for sharing your wonderful story, Timothy H! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience, which is why we strive to service the system and monitor it as we do!

May. 14th, 2018

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Larry Miller

Everything was perfect. Elmer my salesman and Jill in customer service kept me informed throughout the entire process. Install is neet and clean, system works great, and I started saving money the first month. I have recommended the company to several friends and they have had the same great experience. I wish I could rank them higher than a 5.

8 years ago

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Reply from Sunrun

That's what we love to hear, Larry M! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

Apr. 13th, 2018

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Don MacNeil

I have noticed a difference in my electricity bills during the summer months. Yes, I have to pay a fee in order to use SunRun each month but it is a steady amount. The electric bill changes from month to month. Just recently, both the gas and electric bills have increased. I'm glad that I signed up for SunRun when I did.

8 years ago

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Reply from Sunrun

Thanks! That's what we love to hear! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 12th, 2018

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Sandra Meza Phoenix, AZ

What convinced me of going with it was the service agreement that we got from them. Everything was easy to do from the very beginning. It was clear from the get go that there was not going to be any heat in the framework, so we didn't have to worry about that.

8 years ago

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Reply from Sunrun

Thanks for sharing your story Sandra M! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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James Burns Whitestone, NY

The price was just right for us. The people we talked to were excellent, very professional and explained everything well. The installation people were very clean and did everything they said they would do. We're very satisfied with them

8 years ago

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Regina Reynolds Jackson, CA

We had Sunrun installed some six months ago. We called a bunch of people and they came out first, their representative was just excellent. The main reason we signed up with them was that Costco backed them. We're happy with it.

8 years ago

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Reply from Sunrun

That's what we love to hear, Mike B! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 5th, 2018

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Jeanne Kolb Harrison, NY

My experience with them has been very positive. I had it installed in my previous house, I had just decided to try it then and everything worked very well. The installation was good and it saved me a lot of money. So, when we moved to another house, I just looked them up again and had it all installed. Their price was still reasonable and they did a good job putting things up. They were very efficient and did what they said they would do.

8 years ago

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Reply from Sunrun

Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun!

Apr. 5th, 2018

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Ronald Blackwell Las Vegas, NV

We signed up for it because of a friend's referral. Basically, we wanted to save money and be self sufficient. Their installation people should make sure that everything is plugged in and working before they leave though. When they did our installation they forgot to plug in one area of the roof and we kind of missed out on a couple of weeks of energy.

8 years ago

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Reply from Sunrun

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Mary Lee San Diego, CA

I had a young man come by and talk to me about solar. At that time California had a thing where, if you put solar on your house, they would re-evaluate your house. I told him to bring that to me in writing to make sure it was all true, he did, and I went ahead and put the solar system on. He was a very good and knowledgeable young man. The installation people were very good. They told me what was going on and did things right on schedule. After that they gave me a website that I can go to to check how much energy my system is generating on a daily basis.

8 years ago

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Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. Thankful for the wonderful words!

Apr. 5th, 2018

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Richard Spilton Poway, CA

I have a complete Sunrun solar system on my house. I'm very familiar with them. Their representatives are fabulous, everything they told me has been true. I feel very confident in what they told me and I trust that it's all 100% accurate. I've gotten more than what I expected from them.

8 years ago

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Reply from Sunrun

Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

Apr. 5th, 2018

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Nancy MacGregor Kamuela, HI

The workers really worked hard and walked me through the project.

2 months ago

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Reply from Sunrun

Your review brightened our day, Nancy! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 9th, 2026

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Xochitl Contreras New Berlin, Wisconsin

I am starting to see the benefit of the solar panels and I am happy with it

2 months ago

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Reply from Sunrun

Love hearing this, Xochitl! Glad to hear you're starting to see the benefits of going solar and have had a good experience with us.

Sep. 9th, 2026

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Linda Langer Apopka, Florida

The sales staff worked so well with me to understand everything.

2 months ago

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Reply from Sunrun

We're thrilled you had a good experience with our sales team and they were able to explain the system! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 10th, 2026

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Cindy Ward Dallas, Texas

Excellent customer service Great response time and very helpful.

2 months ago

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Reply from Sunrun

This is awesome, Cindy! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 3rd, 2026

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Marco Dimatulac New York, New York

Trustworthy and reliable company. Excellent customer support.

2 months ago

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Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Sep. 3rd, 2026

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Desiree Kedjour Chicago Loop, Illinois

A friend of mine recommended Sun run while we were discussing electricity bills

2 months ago

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Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Sep. 3rd, 2026

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Diane Witkowski Crownsville, Maryland

My cat ran away through the front door. But the workers were polite and diligent

2 months ago

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Reply from Sunrun

Great to hear the workers were able to help with getting the cat, Diane! Thanks for sharing this!

Aug. 29th, 2026

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Thomas Ruth Las Vegas, Nevada

They’re very upfront completely customer oriented never have an issue.

2 months ago

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Reply from Sunrun

Thanks for sharing this, Thomas! We're glad this has been a wonderful experience, and we really appreciate you being part of our Sunrun family!

Sep. 1st, 2026

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Reginald Talbert Azusa, California

Always consistent. Awesome company. A great referral program

2 months ago

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Reply from Sunrun

We really appreciate the kind words, Reginald. It's great to hear you've had a wonderful experience, and we hope you enjoy the benefits for years to come. Thanks for choosing Sunrun!

Aug. 27th, 2026

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Jody Echols Euless, Texas

They are amazing group of people. Honest and dependable. Ty ms megan

2 months ago

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Reply from Sunrun

Thank you for the kind words, Jody! We're glad you've had such a positive experience with our team and with Megan. We'll be sure to pass this along to her!

Aug. 27th, 2026

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Scott Feasey Markham, Ontario

Very pleasant to talk to and conversed in a professional manner

2 months ago

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Reply from Sunrun

We appreciate you sharing this, Scott! We're glad our team was easy to talk to and that everyone you worked with was professional. Thanks for sharing!

Aug. 27th, 2026

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Claudia Cardona Houston, TX

Muy buenas compañía. Te ahorrar energía eléctrica y dinero también.

2 months ago

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Reply from Sunrun

¡Gracias por compartirlo, Claudia! Nos alegra que tu sistema te esté ayudando a ahorrar y agradecemos que hayas elegido Sunrun.

Aug. 20th, 2026

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Joshua Sharpshair Marina, California

They help save money, and PG&E sucks and keeps raising prices.

2 months ago

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Reply from Sunrun

We're glad to hear solar has helped you save, Joshua! Thank you for sharing your experience with us!

Aug. 20th, 2026

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Joleen Cross Smithtown, New York

This company is very informative, smooth installation, quick to respond 👌

2 months ago

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Reply from Sunrun

Your review brightened our day, Joleen! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 20th, 2026

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Shehraz Sarfraz-Sattar Fairfield, CA

They broke it down to me and explained it to me in a way that just made sense

2 months ago

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Reply from Sunrun

This is awesome, Shehraz! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 20th, 2026

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Odessa Johnson

We couldn't be more pleased with our experience working with Austin Monte! From the moment we met him in March 2025, he made the entire process of adding a second solar system to our property feel seamless and stress-free. His patience and in-depth knowledge truly stood out, and he took the time to understand our specific needs and situation. Thanks to Austin, we now have 2 FranklinWH Energy Storage Inc aPower backup batteries and 8 additional solar panels. The installation was completed in May 2025, and we received PTO in July 2025. Since then, we’ve been completely off the grid from Edison, which has been such a great feeling. What really sets Austin apart is his communication. It’s absolutely top-notch! He’s always been available to answer any questions, and his follow-through has been impeccable. He even checked in with us in February 2026 to ensure everything is still running smoothly, which speaks volumes about his commitment. If you’re looking for a reliable, knowledgeable, and caring solar rep, we highly recommend Austin. He will not leave you hanging and will go above and beyond to make sure you’re satisfied every step of the way.

9 months ago

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Reply from Sunrun

Odessa, thank you so much for your thoughtful review. We're thrilled to hear how seamless and stress-free your experience was from start to finish. It's wonderful to hear that Austin was patient and took the time to go over everything with you. Thanks so much for sharing!

Feb. 17th, 2026

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Joni

I had a wonderful experience going solar through Khelin Young with SunRun. He was very knowledgeable and answered all my questions. I enjoyed a good education on why SunRun is the number 1 solar company; what kind of products they offered, installation process and timelines. I’ve shopped around with 12 other solar companies. Khelin’s knowledge and education process was on a different level. Most sales reps only recommended 1 Tesla battery. Khelin recommended 2 batteries and explained the reasoning that made sense to say yes and move forward with SunRun. I’ve had my solar turned on for 12 months with no monthly payment and no settlement bill to SCE. I am recommending Khelin with SunRun to all my friends and families who are interested in solar.

9 months ago

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Reply from Sunrun

We're delighted to hear that your representative, Khelin, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Feb. 17th, 2026

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Rupinderjeet Kaur

Austin is awesome!! I moved into this Fontana property 4 years ago. The house came with the solar panels. Already knew it wasn’t enough for my family’s energy needs. Edison’s increasing rates and frequent power outages in our neighborhood had to be put to a stop ASAP once I saw my recent settlement bill with Edison. Austin perfectly sized an additional system of 22 panels and 3 Tesla back up batteries to cover the energy I was still pulling from Edison and to make sure I don’t pull energy from them at night, I only pull from my batteries. Most importantly, have not had 1 power outage since acquiring these batteries. The peace of mind is well worth it! I highly recommend Austin! Thank you so much to Sunrun as well for the amazing communication throughout the process.

9 months ago

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Reply from Sunrun

Thank you so much for your wonderful feedback, Rupinderjeet! We're thrilled to hear that Austin was able to help determine your system layout. It's great to know that the transition to battery power worked seamlessly for you and has given you peace of mind. Thanks again for sharing!

Feb. 6th, 2026

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MELIESSA EDWARDS

Austin M. is hands down my favorite solar sales rep! From the very beginning, he made the entire process feel less like a business transaction and more like working with a longtime friend. Austin is with you every step of the way—his communication is fantastic, and he genuinely goes above and beyond to make sure your questions are answered and your requests are fulfilled. I really appreciate the time he took to educate me on why adding more panels and investing in backup batteries will be such a smart long-term decision. Thank you, Austin, for your knowledge, honesty, and dedication. I highly recommend him to anyone considering solar!

9 months ago

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Reply from Sunrun

Melissa, we truly appreciate you taking the time to share your positive experience with us. We are delighted to hear that Austin was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Feb. 6th, 2026

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Cheryl

Austin, our representative, exhibited exceptional candor from our initial engagement. He committed to securing a favorable agreement and successfully delivered on that commitment. He consistently communicated updates regarding city permits, potential delays, and installation timelines. I experienced no undue pressure during the signing process. He thoroughly elucidated all aspects of the engagement, comprehensively outlining expectations. He is an exemplary professional. I highly recommend him to my colleagues and associates because I know he will take care of them like they took care of me. Austin, thank you! Lastly, the crew, consisting of Junior, Greg, Cory, and Daniel, performed exceptionally. I was particularly impressed that they meticulously cleaned up after themselves, ensuring nothing was left behind. They were courteous and professional.

9 months ago

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Reply from Sunrun

This is great to hear, Cheryl! We're so glad to hear that Austin explained everything clearly and helped you feel informed and confident every step of the way. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Jan. 30th, 2026

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Lupe Zamora

Working with Austin M. a great experience from start to finish. He took the time to fully understand my home's energy needs and explain my options clearly and honestly. Since I already had a Sunrun system in place, it was important to me that any upgrades were done thoughtfully and efficiently. My energy usage has increased over time, and Austin did an excellent job calculating the additional kWh production needed to support both my current usage and future plans. We've also been dealing with more power outages, and adding the two Tesla backup batteries has brought my family and me real peace of mind. Knowing we have reliable backup power has been a game changer. Thank you, Austin, for making the process so smooth and truly looking out for our needs. I highly recommend him to anyone considering solar or battery storage!

9 months ago

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Reply from Sunrun

Hi Lupe, thank you for taking the time to share your experience with us. We're so glad to hear that your transition to solar was seamless and that adding a backup battery has given you peace of mind during the recent outages in your area. Thanks for sharing your experience, it truly makes our day!

Jan. 22nd, 2026

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Fabian Ballesteros

I was against solar for many years and honestly very skeptical of the whole process. Austin M. stayed consistent with his follow-ups and, more importantly, took the time to truly educate me instead of pressure me. He broke everything down clearly—how the solar program works, the long-term benefits, and how adding backup batteries would protect my home and give me real energy independence. After paying Southern California Edison an average of $600 per month, I finally pulled the trigger, and separating myself from Edison has been a huge relief. The peace of mind alone makes it worth it. Austin was professional, patient, and knowledgeable from start to finish, and I’m grateful he didn’t give up on me when I initially said no. Highly recommend Austin to anyone on the fence about solar—you won’t regret it.

9 months ago

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Reply from Sunrun

Fabian, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that Austin played a huge role in making the process seamless for you. Thank you for helping us create a planet run by the sun!

Jan. 17th, 2026

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Lorrie Koahou

I had an amazing experience working with Austin M. for my solar installation! He was incredibly knowledgeable and patient throughout the entire process, answering all my questions and ensuring I understood every step. One of the things I appreciated most was how he really took the time to explain the benefits of adding backup batteries to my solar system. Living in a neighborhood where power outages happen frequently, knowing I’ll have reliable power even during those times has given me so much peace of mind. Austin made the whole experience smooth and stress-free, and I couldn’t be happier with my decision to go solar. Highly recommend him to anyone looking to make the switch!

10 months ago

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Reply from Sunrun

Hi Lorrie, thank you so much for the wonderful feedback. We're thrilled to hear that you've had such a positive experience with Austin and that he was able to explain the benefits of adding backup batteries to your system. Thank you for sharing your experience with us!

Jan. 6th, 2026

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Vanessa Parker

I am incredibly grateful for the outstanding service. I received from my solar sales representative, Austin Monte. From start to finish, Austin went above and beyond to make sure everything was handled smoothly and in my best interest. I had a settlement bill with edison that I was stressed about, and Austin stepped in and helped get it fully resolved by ensuring what I owed was covered on top of that, he thoughtfully redesigned my system by adding more solar panels and backup batteries to account for my increased nighttime usage from Edison. Now I feel completely secure knowing my home is protected from future power outages and rising utility costs. Austin was knowledgeable, transparent and genuinely cared about finding the right solution for my situation, not just making a sale. I truly appreciate his dedication, expertise and would highly recommend awesome to anyone considering solar. He made the entire process easy.And gave me real peace of mind.

10 months ago

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Reply from Sunrun

We're delighted to hear that your representative, Austin, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Vanessa!

Dec. 19th, 2025

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Nathan Boynton

Brian came to our house in North Andover 6 years ago, and I am so glad he did. Door-to-door sales can sometimes feel aggressive, but Brian was the exact opposite. He walked us through the entire solar process without any pressure and made everything incredibly easy to understand. Now that we are six years in, I can honestly say the system has been flawless. We haven't had to do a single thing for maintenance and have had zero issues. The best part? We typically only receive one small bill from National Grid in February; the rest of the year is covered. If you are looking for someone honest to help you with solar, I highly recommend Brian.

11 months ago

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Reply from Sunrun

Nathan, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Brian was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun.

Dec. 10th, 2025

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Rob

Bennett is a great guy — my wife and I absolutely love him! We came into this process with concerns because of all the negative things we’d heard about solar over the years. Bennett completely changed that experience for us. He explained the new program in simple terms that actually made sense and helped us make the best decision for our home. We were worried about utility rate hikes and power outages, and he showed us exactly how this program solves both. Our biggest fear was having a lien on the home or running into issues when selling, but after going through the agreement and even talking with our realtor, we learned that none of those concerns apply with this program. I never leave reviews, but Bennett genuinely deserves this one. You can tell he cares deeply about helping people and he’s delivered on everything he promised. I only do business with people I trust — and I trust Bennett. We’ve already referred him to two of our family members, and they’re thrilled as well. Thank you, Bennett!

11 months ago

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Reply from Sunrun

Thank you so much for your wonderful review, Rob! We're thrilled to hear how positive your experience has been, and it's great to know that Bennett helped make everything clear and easy throughout the process. Thank you for your referrals and for being part of our Sunrun family.

Nov. 21st, 2025

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Lisa S Freehold, NJ

Sunrun is a trusted company. Steve was extremely helpful along the way. Always available to answer any questions.

1 month ago

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Reply from Sunrun

Thank you so much for the kind words and for sharing your experience! We are thrilled to hear that our team delivered clear communication, professional service, and quality work for your solar installation.
Support from customers like you inspires our team to keep powering a clean energy future. If you ever need anything down the road—or if you have friends or family who want to make the switch—please don't hesitate to reach out!

Oct. 13th, 2026

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Bjorn Gothberg Redlands, CA

Great reviews and getting khelin as our sales rep helped. Install team was professional and on time.

1 month ago

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Reply from Sunrun

Thanks for sharing this with us, Bjorn! We're glad Khelin was extremely helpful and that the installation team was professional and on time. We really appreciate you choosing Sunrun!

Sep. 29th, 2026

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Luisa DaCosta Weare, New Hampshire

They did a good job of making everything work together like a team was a good experience

3 months ago

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Reply from Sunrun

We appreciate you sharing this, Luisa! It's wonderful to hear that the team worked well together and made your experience a positive one.

Aug. 15th, 2026

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Suzanne Thomas Denver, Colorado

4 years in and have no complaints. Lowered my electric bill in summers by half or more

3 months ago

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Reply from Sunrun

This is wonderful to hear, Suzanne! It's great to know you've enjoyed your system for the last four years and have lowered your electric bill by more than half! Thank you for trusting Sunrun with your home.

Aug. 15th, 2026

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Joan Gauntlett Westborough, Massachusetts

My electric bill was ridiculous..for years. I went with Sunrun an it has improved substantially.

3 months ago

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Reply from Sunrun

This is wonderful to hear, Joan! We're really happy your electric bill has lowered significantly since going solar, and hope you enjoy the benefits for years to come!

Aug. 15th, 2026

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Cory Miglizzi Aurora, Colorado

Very happy with our solar system. It's amazing to me how much electricity they produce.

3 months ago

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Reply from Sunrun

We're glad to hear you're happy with your system, Cory! It's great to know you're enjoying the energy it has produced. Thanks for sharing!

Aug. 11th, 2026

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Michael Constable Las Vegas, Nevada

Ryan is a good salesman but I also liked the idea of buying the Service and not the Equipment.

3 months ago

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Reply from Sunrun

We really appreciate you sharing your thoughts, Michael! It's great to hear you've enjoyed our services and that Ryan has been there to help during this process. Thanks for choosing Sunrun as your trusted solar and battery provider!

Aug. 4th, 2026

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Laurence Edwards Thousand Oaks, CA

Great customer service . representative was professional , patient and well informed .

3 months ago

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Reply from Sunrun

Thank you for sharing, Laurence! We're thrilled to hear your representative was there to help every step of the way and made this a good experience for you. Thanks for choosing Sunrun!

Aug. 1st, 2026

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Jorge Torres Perris, CA

We got a great deal at a great price. Love the freedom of running my AC without concerns.

3 months ago

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Reply from Sunrun

Thanks for your review, Jorge! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Aug. 4th, 2026

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Karelin San Pablo, CA

Have more control over my house electricity, predictable cost, and help the environment

3 months ago Edited July 25, 2026

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Reply from Sunrun

Karelin, thank you for sharing your experience! We're so glad your system is giving you greater control over your energy costs while helping the environment. Thanks for choosing Sunrun!

Jul. 25th, 2026

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