Sunrun: Read 3,556 User Reviews From Real Homeowners

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Brandon Chicago, IL

Honestly, we have been nothing but happy with our Sunrun experience. The install technicians and salesman were all friendly and professional. The best part about their service guarantee is they cover almost any roof repair after the instillation takes place There ended up being a couple leaks the 1st winter as we had some pretty severe storms. However, when our service manager came out to inspect everything it was his opinion that the original inspection team missed a few things that we would have been responsible for repairing on the front end prior to install. Since the install had already taken Sunrun covered all the repairs with no fuss. Just got it done. Can't say enough good things about their service standards. With regards to is it worth it to get sun panels installed, my answer is yes absolutely. Provided of course you'll get enough sun to justify it. We opted for the leased panel versus buying outright because that is the plan in which they cover all maintenance.

3 years ago

Reply from Sunrun

Thanks for your review, Brandon! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jun. 29th, 2022

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Hillary Riegel Rockville, CT

Working with Sunrun has been extremely simple and easy. They are very organized and have a tracker on your portal of their webpage to track where you are in the process. They sent electronic messages (texts, emails, robocalls) and also actual people talk to you. The sales rep was extremely great to work with. We had just moved into the house so we didn't have accurate usage for what we would need. He spent over an hour with me going over bills from our previous address and talking about my family to figure out our needs in the future before making recommendations about what size system we needed. The work was completed in one day and the installers were polite and worked quickly. We got regular check ins throughout the process and someone was always available to answer any questions that we had.

3 years ago

Reply from Sunrun

Your review brightened our day, Hillary! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 22nd, 2022

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RONALD WHITE Show Low, AZ

I personally leased this system from SunRun through our local Costco for our temporary home until my daughter could purchase the house from us. The system is still in our name, no problem with SunRun. They were very professional in the whole transaction including customer service after the system was installed. We had to have them come out to remove the system for an install of a new replacement roof just last year. They only charged us $500 for this and it included updating the rack and other electrical connections. I highly recommend SunRun for through Costco for a solar system lease or purchase.

4 years ago

Reply from Sunrun

Thanks for your review, Ronald! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 2nd, 2021

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Dennis Erion

DO NOT USE SUNRUN!!!! POS equipment did not work, it took about six months of back and forth to finally fix it. My true up bill was $1800, first year when equipment worked it was $180 . They will not help you. Customer service is in another country and they have nothing but canned answers. Sunrun should you to another country, they are unamerican!

4 months ago

Reply from Sunrun

We're so sorry to hear this, Dennis. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

Jul. 16th, 2025

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Reginald Marshall

I been with sunrun 2yrs ,and I regret it I have 29 panels and my home is 1700sq ft I still have to pay Edison 883.00 or more a month and a annual bill of $6843.00 I sent sunrun the bill asking why im getting a high bill from Edison, they not concern just trying to sale me more panels and a 15k battery, why would I purchase any more products from . I need out the contract this product is not beneficial to my family .My power got turned off had to take out a loan to get the power turned back on. All I end up with is 29 scrappy panels and a vet in debt because of yours panels.

5 months ago

Reply from Sunrun

Hey there, Reginald! We appreciate you taking the time to reach out to us. Typically, monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can locate your account. Thanks!

Jun. 27th, 2025

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Verified Customer

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Vera Manuz

I love that you monitor the equipment and if there is a problem you send a technician out to check on it

9 months ago

Reply from Sunrun

We're thrilled to be able to help you, Vera! Thank you so much for being part of our Sunrun family!

Feb. 10th, 2025

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Verified Customer

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Earl King

The crew that installed the solar panels were very professional and knowledgeable regarding the entire installation

9 months ago

Reply from Sunrun

Thanks for your review, Earl! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Feb. 10th, 2025

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Verified Customer

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Patrick Rice

Very professional and informative. They helped me make a sound decision for my situation at this time.

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Patrick! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Feb. 5th, 2025

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Verified Customer

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Robert Alonzo

It has saved a lot on our electric bill and was installed with no money out of pocket. Maintenance is free as well.

10 months ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Feb. 4th, 2025

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Verified Customer

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Rolando Madamba

I like the clear explanation of Cole regarding the additional system.And also for the fast installation.

10 months ago

Reply from Sunrun

Thanks for your review, Rolando! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Cole. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 28th, 2025

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Verified Customer

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Andrew Williams

Process was simple and easy to maneuver. Great help throughout each step. Solar panels are up and working great!

10 months ago

Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Nathan Rand

5 star company! From their salesman to the installation team, easy to work with, quick and resposive.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Nathan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 7th, 2025

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Verified Customer

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Thomas Cornish

Krista was very helpful with making the decision regarding the battery backup system to my solar panels.

11 months ago

Reply from Sunrun

We're delighted to hear that your representative, Krista, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Jan. 3rd, 2025

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Verified Customer

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Don Wind

Im very happy with Sunrun, no problems at all. I really enjoy getting around $50 credit each month.

11 months ago

Reply from Sunrun

This is awesome, Don! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Dec. 18th, 2024

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Verified Customer

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Laura Vida

My service is not installed yet I just expected the best service. So far nothing to say about the service

11 months ago

Reply from Sunrun

Thank you for helping us create a planet run by the sun, Laura! If you need any assistance in the meantime, please feel free to contact us. Thanks!

Dec. 17th, 2024

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Verified Customer

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Peter Hulac

Over the decades we have worked with many, many contractors. Sun Run was and continues to be the very best of them all.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Peter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Jim Solleder

Professional and easy to work with. Sunrun's employees kept us informed about each step in the process.

11 months ago

Reply from Sunrun

Jim, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our team was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Dec. 17th, 2024

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Verified Customer

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Nazareth Lee

Always very good customer service. Always willing to help in any way, and very pleasant to work with.

11 months ago

Reply from Sunrun

Thanks for your review, Nazareth! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Laura Cornacchini

Mike was so professional and informative every step of the way. He answered all our questions promptly.

11 months ago

Reply from Sunrun

Thanks for your review, Laura! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Mike. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 9th, 2024

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Verified Customer

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Rylan P

Truly unmatched experience! From the moment my door was knocked to when my panels were installed it was nothing but professional and helpful!

2 weeks ago

Reply from Sunrun

Thank you for sharing your experience, Rylan! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Nov. 21st, 2025

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Verified Customer

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Rebecca Leal

The process from start to finish was painless. I appreciate the swift responses from customer service and representatives

3 months ago

Reply from Sunrun

Rebecca, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 12th, 2025

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Lena Totah

DO NOT USE THIS COMPANY!!! We recently added more panels to our existing panels. Ever since, our true-up charges have gone sky rock, even with one less person living in the house and one less car being charged. I've emailed and called Sunrun SEVERAL times to explain how my true-up charges were in the thousands (yes, thousands). I was never able to get a clear answer. I ended up calling PG&E myself to find out that they have not received anything from the grid in over 12 months. Which means, we are not getting credit for unused electricity. All this while charging us $61 a month for monitoring our units. Mind you, this is not the first issue we've had with Sunrun. Do your research and look into other companies.

6 months ago

Reply from Sunrun

Hello, Lena, thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. Please send your service address and an overview of your concerns to resolutions@sunrun.com so we can connect you with an Expert who can take a closer look at your system. Thanks!

Jun. 6th, 2025

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Daniel Hooley Kamuela, HI

Sunrun handled all the permits and procedures and materials. We literally just had to be home the 3 times they were working on our house. It was so good

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Daniel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 11th, 2025

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Verified Customer

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Darrell Thompson

Great customer service. Anytime a problem arises they quickly call me to come out and inspect the system. Very nice employees.

1 year ago

Reply from Sunrun

Your review brightened our day, Darrell! Thanks for taking the time to share your experience, and we're so happy to hear that our team was able to quickly resolve any issues that arise. Welcome to the Sunrun family!

Dec. 3rd, 2024

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Verified Customer

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Aaron Pike

I liked that sunrun was able to give me a quote online and matched other competitive bids, they did not run me through the in person visit to get things initiated.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback and experience, Aaron. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Nov. 26th, 2024

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Verified Customer

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Jeffrey Pellum

From the beginning to the end they were very helpful, I do highly recommend this company for all your solar panels needs.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jeffrey! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Delannie Wiggins

Customer service was great and they do whatever it takes to get the job done they also answer any questions you have with know problem

1 year ago

Reply from Sunrun

Your review brightened our day, Delannie! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 15th, 2024

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Verified Customer

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Shaneika Cylion

Great first time experience and walked me through the process. Handled everything with permits, installation and inspections.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Shaneika! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Nov. 15th, 2024

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Verified Customer

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Patricia Michalski

I am so thankful that I chose SunRun to install my panels. It was the best thing I did. The panels have saved me so much money on my electric bill.

1 year ago

Reply from Sunrun

Thanks for your review, Patricia! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Melchor Gorospe

Excellent sales representative very detailed in explaining how solar panels and batteries would help me and answered all my questions to my satisfaction

1 year ago

Reply from Sunrun

Thanks for your review, Melchor! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Joshua Wells

Very friendly. Easy to talk to answer all my questions.They were straightforward on what they expected from me and what to expect from them

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Joshua! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Brandy Ozuna

There customer sercice was great. I am so excited to see the finol project. Also to see how this is going to help me in the long term of it all

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Brandy! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Denise Ashton

The people at Sunrun are polite, professional, and helpful. I would recommend this company to anyone interested in solar.

1 year ago

Reply from Sunrun

This is awesome, Denise! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 29th, 2024

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Verified Customer

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Bryce

I had a great experience overall; everything went very well, and the team did an excellent job cleaning up. However, I've faced challenges with communication since my representative was transferred and then discharged. I've been working with Jabell, who has been incredibly helpful, but I'm left unsure about who to contact next.

1 year ago

Reply from Sunrun

Hello Bryce, thank you for taking the time to share your experience with us. We are so sorry that you feel like you have been passed around to so many departments and our team would be happy to help answer any questions you have. In order for us to look into your account, please send your contact information and service address to resolutions@sunrun.com. Thanks!

Oct. 11th, 2024

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Verified Customer

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Steven

I had a great experience with the service. Everything went smoothly without any issues, and I've been very happy with my choice. Highly recommend!

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Steven! We are so happy to hear that everything went smoothly for you.

Oct. 11th, 2024

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Verified Customer

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Shirley

I had a great experience with the service. Everything was set up quickly and efficiently, and I felt confident in their expertise. I didn't monitor the process closely, but I'm thrilled to be generating my own electricity. Whenever I reached out for help, the responses were always prompt and informative. Overall, I'm very satisfied with the company!

1 year ago Edited October 9, 2024

Reply from Sunrun

Your review brightened our day, Shirley! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 9th, 2024

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Verified Customer

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William

The salesman was very slick and not very honest. He falsely stated that we would be getting a finders fee of $1000 and potentially up to $2000. We got neither. Also the system was underpowered. We are not getting the amount of solar credit that was promised.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, we will be sending you a private message requesting additional account information so we can verify your account. Thanks!

Oct. 3rd, 2024

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Verified Customer

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Janet

It worth it even with a payment ,it's way less then a NVEnergy bill way more then solar payments . Ì am happy went with SunRun

1 year ago

Reply from Sunrun

This is awesome, Janet! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2024

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Verified Customer

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Sarah Walker

The sales representative was very professional and knowledgeable. It was a pleasant experience. Would highly recommend.

1 year ago

Reply from Sunrun

Your review brightened our day, Sarah!Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 15th, 2024

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Verified Customer

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Jennifer Deshazer

The team that is working with me to help not only better the environment but helping me every step of the way to my solar needs

1 year ago

Reply from Sunrun

This is awesome, Jennifer! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 10th, 2024

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Verified Customer

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Florence

I am extremely disappointed with the service I received from the person sent to help with my tax income. Despite numerous attempts to contact them, I have been left frustrated and unable to complete my tax return. The lack of response and assistance has been terrible, and I am at a loss for who to turn to for help. This experience has left me feeling unhappy and dissatisfied with the service provided.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Florence. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Jul. 23rd, 2024

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Verified Customer

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Raj

I was really impressed with the installation process, it was done very well. The amount of work done was just right, not overwhelming at all. So far, everything has been going smoothly and I'm happy with the results.

1 year ago

Reply from Sunrun

This is awesome, Raj! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Kiki

The installation of solar panels caused extensive damage to my roof and resulted in a costly replacement of a window. Although the customer service representative was helpful and reimbursed some of the damage, the overall experience was marred by the lack of accountability from the installation team. The positive aspects were overshadowed by the significant financial burden I had to bear due to the damages caused during the installation process.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Kiki. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we can look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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David

I don't hear much from them, making it hard to judge. We still have bills from PGE and SunRun. The service was good overall, but no, I wouldn't recommend it.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback and thank you for your review, David. We will be sending you a private message to assist you with your concerns. Thank you!

May. 8th, 2024

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Verified Customer

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Chester

My experience was really good. They delivered on all their promises and I'm satisfied with the service. That's all I have to say.

1 year ago

Reply from Sunrun

Your review brightened our day, Chester! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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Casimiro

The service did not meet my expectations as it was supposed to help with my electricity bill, but I am still paying a significant amount. I feel disappointed as it has not provided the assistance I was hoping for, and I am still paying for additional charges on top of my regular bill. Overall, I am not satisfied with the service and do not feel like it has been beneficial to me.

1 year ago

Reply from Sunrun

Hello, Casimiro, thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. Please send your service address to resolutions@sunrun.com. This will enable us to allocate an Expert to address your situation. Thank you for your cooperation!

May. 8th, 2024

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Verified Customer

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Melody

I had a positive experience initially, but it went downhill when I needed to contact management. Despite promises, they never followed up on an incident, leaving me feeling neglected and disappointed. Overall, the lack of communication and accountability was very disappointing.

1 year ago

Reply from Sunrun

Melody, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. If you could send us a message containing your service address and a brief summary of the issues you’re dealing with to resolutions@sunrun.com, we’d be grateful. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!

May. 8th, 2024

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Verified Customer

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Raul

I had a great experience, almost perfect. I was truly satisfied with the service provided. The staff really took care of me, making me feel valued and cared for.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Raul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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karen kiang Gaithersburg, MD

1 . Poor communication: After waiting for a month for an appointment, Sunrun sent me an email notifying me that someone would arrive on 11/16/23, but nobody showed up. I called them and they said they did not have a work order for that day, even though an email reminder was sent confirming the appointment. So, they set up another appointment for 11/17/23, and no one showed up for that appointment either. 2. Poor management I have had three different case manager for just this one work order of reinstalling five solar panels. 3. Unexpected arrival with late notice

1 year ago

Reply from Sunrun

Hi Karen, we’re genuinely apologetic for the difficulties you’ve faced. If you could send us an email to resolutions@sunrun.com containing your service address and a summary of the issues you’re dealing with, we’d be happy to help. Your willingness to reach out allows us to explore ways to assist you better. Thanks!

Jan. 2nd, 2024

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Verified Customer

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Brandon Omaha, NE

5 Stars minus 4 Stars for the number of phone calls. I like the website and ease of use, however they won’t stop calling. They typically call 3 times a day and leave a voicemail. When I finally answered the call I was sent to sales to sell me another solar system. The sales person was informative and helpful, but answering the phone called increased the number of times they call per day and week! It doesn’t end!

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Brandon. We would love the opportunity to make things right and speak to you further on this matter. To best assist you, please send us your address and the details of your interaction to resolutions@sunrun.com, so that we can take steps to resolve your system issues! Thank you!

Jan. 2nd, 2024

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