Sunrun: Read 3,095 User Reviews From Real Homeowners

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Verified Customer

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BethCM

Saving me money. Sales guy was great. Issues with billing not answering calls or returning messages for bills I did not owe but otherwise good customer service.

6 years ago

Reply from Sunrun

Thank you, Beth, for sharing your wonderful experience. We want to make sure we are communicating with you. Please private message me any questions you may have.

Sep. 7th, 2018

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Verified Customer

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Bobby Singh Rocklin, CA

Disappointing customer support; very shabbily run. No responses to any ticket or emails submitted online. Phone calls have wait times of minimum 30 minutes. Often do not respond back on follow ups. Proactive monitoring of the unit is a failure, they never find out or act proactively on any issue with the system via monitoring they promise to have in place by Sales team.

6 years ago

Reply from Sunrun

Thanks for bringing this to our attention, Bobby S. We hate to hear your service was not what you expected. We would like to take this opportunity to help clarify any questions you have. Please feel free to private message me your contact information.

Sep. 4th, 2018

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Verified Customer

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Matthew goelze Escondido, CA

Sales and install process great. After the fact they drop you and can't even send someone out to show you their website or system codes/meanings so you understand how to ensure your system is producing at its max

6 years ago

Reply from Sunrun

Hello Matthew. We are sorry to hear about your experience after the install. This is not the Sunrun norm. We want customers to feel that we are supporting them and guiding them. Looking at your system it's doing great. Please sign in to to review the production. Feel free to reach out to if you have any more questions. Power Forward.

Sep. 6th, 2018

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Verified Customer

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Fred Zanger Santa Margarita, CA

They were willing to negotiate what I wanted to achieve and move location of collectors, the install was quick and crew was great

6 years ago

Reply from Sunrun

This is great! We pride ourselves in making solar a hassle-free transition for customers. Glad to hear about your amazing experience. Let's create a planet run by the sun.

Sep. 7th, 2018

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Verified Customer

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Jonathan Fresno, CA

Customer service agent was rude and obnoxious. Harnessing debt collection calls when my account wasn't past due. The auto payment penalty charge is unfair and discriminating Exploitation of customers!

6 years ago

Reply from Sunrun

Thank you for reaching out, Jonathan. We are sorry to hear that this was your experience with Sunrun. This is not the Sunrun norm. Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. Please private message me your contact information.

May. 25th, 2018

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Verified Customer

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RJ

From start to finish the customer service has been excellent. Their sales Rep, Ryan Y, was involved and in touch through all phases.

6 years ago

Reply from Sunrun

Thank you, RJ for sharing your experience and taking the time to rate us! We are happy to hear that you have experienced great customer service from beginning to end, that's what we strive for. Communication is key when customers are making the move to solar and we are happy to hear you had great overall experience!

May. 15th, 2018

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Verified Customer

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Jeffrey Austin

The salesmen and the installer were excellent. However the project manager was very unreliable throughout the project in terms of promising to return phone calls

6 years ago

Reply from Sunrun

Thank you for your feedback Jeffrey A. We will be providing the communication feedback to our Project coordination leadership team. We are happy to hear everything else went smoothly, That's what we love to hear! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 14th, 2018

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Verified Customer

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Bruce Sentas Hanson, MA

The warranty and guarantee are very fine. The agent I spoke with was fine and got back to us with any questions he couldn't answer at the time.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience Bruce S. This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company!

May. 14th, 2018

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Verified Customer

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Dale and Joyce Wickard

We have tried for over 3 months with no assist to work with our electric co to get the proper meter. NO HELP...paying sunrun and have lost all our solar power because they did not handle the coordination of getting the proper meter from our electric company(met-ed). I have no recourse but to contact the PA attorney general for assistance. They wont help!! They apparently don't know how a simple installation goes. It's a shame! My disability is exasperated by stress. I would NEVER recommend sunrun!!!

6 years ago

Reply from Sunrun

This is not the Sunrun norm, and we would love an opportunity to review what went wrong here. Please private message us your contact information and we can have a Specialist follow up with you.

May. 11th, 2018

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Verified Customer

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Gail H. Johnson

SunRun takes care of customers in the old fashion way by being available and ready to take care of situations in a timely manner.

6 years ago

Reply from Sunrun

Thanks for sharing, Gail H.! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Marlene

It took over 7 months for this whole process to work. Can understand the first couple of months, but panels were on the roof Nov. 6, 2017 and ecetrical box was upgraded 12/20/17 and I never got up and running until 4/6/18, consequently and additional an additonal $627.37 was charged tome form APS druing this time

6 years ago

Reply from Sunrun

Hello Marlene, thank you for your feedback. We are constantly working to cut down our installation process time. We can understand this can cause frustration and we apologize for any inconvenience, thank for sharing your feedback. So thrilled you're now a new member of our Sunrun family!

Apr. 17th, 2018

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Verified Customer

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Bucky & Connie Caldwell

Great results and friendly customer care! They took the necessary time to sit down and explain everything to us step by step.

6 years ago

Reply from Sunrun

Thankful for the wonderful words! Setting the standard in outstanding service is something we (seriously) obsess over!

Apr. 12th, 2018

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Verified Customer

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Tom

So far my bill has gone down approx. $20 per month. Service (explanation, installation, billing, etc.) thru SunRun was efficient and painless.

6 years ago

Reply from Sunrun

Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us.

Apr. 12th, 2018

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Verified Customer

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R

Overall good experience and production. Work was done by Sunrun staff in sunrun vehicles. Production of the panels has brought my electricity down as agreed.

6 years ago

Reply from Sunrun

It's great to hear your experience has been great! One of our Sunrun values is to be customer-obsessed, and to hear our representatives have taken care of your issues is amazing! Thank you for helping create a planet run by the sun.

Apr. 11th, 2018

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Verified Customer

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vegasbill

They stay in touch periodically throughout the year. When there has been a problem they have acted fairly promptly to get it solved.

6 years ago

Reply from Sunrun

Thank you for the feedback! We love reading your review, and thank you for helping create a planet run by the sun.

Apr. 11th, 2018

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Verified Customer

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Michael Battistoni Bakersfield, CA

They were available through Costco. My conversation with their representative was great and, since it all seemed very reasonable, I decided to sign up for the service.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Michael B! We know service issues can be aggravating, and we are thrilled this was handled in a satisfactory manner.

Apr. 5th, 2018

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Verified Customer

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Peter Pundys

My son actually recommended it to us, that's why we got the panels. They have been a good company so far, very responsive.

6 years ago

Reply from Sunrun

Thanks for your advocacy, Peter P! From start to finish, providing the best customer experience is our aim! It's why trusted retailers stand behind our brand! As well, having local branches in most every state we operate ensures speedy and efficient installations for your project. So happy you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Esmeralda Becerra Coalinga, CA

The representative that we talked to really listened to us and understood what we needed. I also liked that they were located in our own city.

6 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company. Make sure if you are referring your friends and family you take advantage of our referral program by visiting Welcome to the Sunrun family!

Apr. 5th, 2018

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Verified Customer

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Gabriela Peschiera Anderson, SC

They were referred to us by a friend. The rep that we talked to was very good and in the end we signed up because it was all easy to install and maintain.

6 years ago

Reply from Sunrun

Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

Apr. 5th, 2018

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Verified Customer

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Robert Bolt Taylors, SC

I had solar panels and I needed an issue to be taken care of. I went with them because I get any upfront calls and things were easy to explain.

6 years ago

Reply from Sunrun

We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

Apr. 5th, 2018

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Verified Customer

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Youssef

Your back up solar batteries are very expensive to buy and leasing is not practical

2 months ago

Reply from Sunrun

Thank you for sharing your feedback, Youssef. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Dan Redwood City, CA

SunRun presented a plan, keep within the agreed upon pricing, installed the system efficiently and followed up with system use and understanding the billing post-system activation.

10 months ago

Reply from Sunrun

Thanks for your review, Dan! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 25th, 2024

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brett white Cambridge, MA

I like how we know how much our electric bill is every month as we lease the panels. If we use more than the panels make it’s only a little bit more in the hot summer months

10 months ago

Reply from Sunrun

Thanks for your review, Brett! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 25th, 2024

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Arthur Glazer

What I am most impressed with is that all the was promised, planned and documented actually happened without any glitches or excuse's. A year into it we find the system working perfectly.

11 months ago

Reply from Sunrun

Thanks for your review, Arthur! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 10th, 2024

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Lana Younker

Matthew and his staff of installers were great to work with. They answered all our questions and helped us set up a super app that keeps us updated on our storage as well as usage.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Lana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 2nd, 2024

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Stephen Foerster Rocklin, CA

The right type of economic framework/PPA.

1 month ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Nov. 8th, 2024

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Brad Collier League City, TX

Great overall communication & customer care

1 month ago

Reply from Sunrun

This is awesome, Brad! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 1st, 2024

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Nicholas Starks

Great communication and excellent install.

1 month ago

Reply from Sunrun

This is awesome, Nicholas! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 25th, 2024

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Michael Cupertino, CA

Good reputation, financing options and long term company

1 month ago

Reply from Sunrun

This is awesome, Michael! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 25th, 2024

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Layne Allison

I was pleased with the step by step process of Sunrun. All work was completed in a timely manner. I was also happy that my property was respected and all materials were cleaned up upon completion.

7 months ago

Reply from Sunrun

Layne, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Janet Kitson Melbourne, FL

We had a nearly perfect experience with Sunrun. They installed our panels, explained everything and got it all working. However, our salesman had offered to throw in two electric car charging units for our garage. I asked about this a couple of times during the installation but the guys said they didn't do that. After the job was completed, I contacted the salesman about the chargers and he said he followed up with the company and at the time he took another job, he was told it had all been completed. I then contacted SunRun and forwarded the text mails between the salesman and I. The texts clearly show that he and I both expected this to be done but it was not in the contract. Sunrun offered me $100 for my inconvenience, watch out for the bait and switch.

1 year ago

Reply from Sunrun

Thanks for reaching out to us, Janet! We would love to discuss this further and will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Dec. 22nd, 2023

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Marjorie Tye

Matthew S went above and beyond to make sure I stayed informed of what was happening. I was leery about going solar but not any longer. We were referred to Sunrun and Matthew by our lifelong friends. We’re happy this came together.

1 year ago

Reply from Sunrun

Marjorie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 22nd, 2023

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E K

What’s been the greatest thing about working with Sunrun Titan, from signing the contract to getting some improvements done on my house, which they did, and paid for, to the installation to updates of equipment. It’s all been completely stress-free.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, E K! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 30th, 2023

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Marsha Landreth Las Vegas, NV

We recently replaced our 30 year old roof. To do so we needed to have a crew come out and remove the solar panels and then replace them once the roof was done. The entire process was painless. The set-up, the crew, storage of the panels, replacement. It all went as smooth as silk.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience,Marsha! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 27th, 2023

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Edwin Hermanson Palmer, MA

I was very happy with the entire process. the person I dealt with ( Gabe ) was great ! Very polite, understanding, and knowledgeable about his job. Always keeping me informed and up to date. Answered any and all questions that I had. Wasn't pushy ! I like that. I would recommend Gabe to anyone Thank you

1 year ago

Reply from Sunrun

This is awesome, Edwin! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 27th, 2023

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Martin Przybylski Schaumburg, IL

I have been up and running for a little longer than 6 months now and am amazed at how efficient my system is. My electric bill has dropped to about $15.00 per month, which is just for small taxes and the electricity delivery charge per month. I am extremely pleased with the system.

1 year ago

Reply from Sunrun

Thanks for your review, Martin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 19th, 2023

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Mark Bravo

I had true up that was corrected with 12 panels and the LG back up battery!! The experience with my consultant was amazing and installation was flawlessly. I highly recommend going solar with SUNRUN and don’t mess with the small contractors.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Mark! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Feb. 10th, 2023

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Robert Natale Ventura, CA

From the time I visited with a salesperson then he and his supervisor giving me the information I needed to make a good decision. Then the installation and the follow-up has been first class. And the results have been my first Southern California Edison bill since the installation was minimal.

2 years ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jun. 7th, 2022

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Larry FLORKE

SUNRUN SOLAR. Installation on my roof within a day, per specifications. Safety on the roof a first priority. Creating electricity through the panels, no pollution to mother nature. The best benefit, no payment to the power company, the panels deliver more power than I use. LF

2 years ago

Reply from Sunrun

Thanks for your review, Larry! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 23rd, 2022

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Paul De-Sosoo Framingham, MA

I had an amazing experience with sun run and Ronnie D. He always answers my calls anytime I have questions and I’ve been saving so much money over the years. I definitely highly recommend this company and Ron if you guys are looking for a solar professional

2 years ago

Reply from Sunrun

We're so delighted to hear that you're saving money with solar, Paul. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Apr. 20th, 2022

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Marginking Wethersfield, CT

I met with several companies and decided to work with Chris W from SunRun. We live in Western Mass and electric rates are very high. Chris was very knowledgeable and showed us history of rates and was very knowledgeable and professional. Did not feel like a sales meeting.

2 years ago

Reply from Sunrun

You brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.

Mar. 4th, 2022

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robert Johnson West Sacramento, CA

Sunrun is the WORST SOLAR Company in California, horrible customer service/support. Can't get a straight answer to any of your questions just get transferred to another department. My roof started leaking under my solar panels and it was determined by SUNRUN'S install team and a roofing contractor I hired that the leak was due to a poor solar panel install. Sunrun refused to pay for my roofing damages, PLUS wants to charge me $2500 to remove the panels so the repairs can be made. In addition, SUNRUN wants to charge me another $2500 to have the panels reinstalled after my roof is fixed. HEED MY WARNING DON'T USE THIS SOLAR COMPANY WORST EXPERIENCE OF MY LIFE.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Robert. We are so sorry to hear about your experience. Please send us a private message so that we can gather more information and look into this. Thank you.

Feb. 11th, 2022

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Luis Valcarcel Ruskin, FL

My experience with this company has been very good, thanks to Nadieshka M for always keeping me informed of what happens , great communication with her at all times, thank you Nadieshk M for all your help on this process. Luis y Mara.

2 years ago

Reply from Sunrun

Thanks for your review, Luis! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Feb. 3rd, 2022

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Msouto601 Centerville, MA

I got solar 3 years ago from Thiago B at Sunrun. The solar has been working great the whole time. My electric is a lot cheaper. Since then my next door neighbors have been installed, by Thiago as well. I want to give Thiago a great review, he is always available to answer any questions and any help I need. Great job Thiago!!

3 years ago

Reply from Sunrun

Thank you for your kind words about Thiago. Every employee at Sunrun shares one common goal, creating a planet run by the sun!

Aug. 17th, 2021

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Verified Customer

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bobcat1521@aol.com Stockton, CA

We did considerable research prior to purchasing. Sunrun was far and above the competition. For our situation purchasing was the best option. Going through the link on Costco was an added benefit. Sunrun did everything they said they would when they said they would do it. Totally satisfied with this first class company and John our contact person.

3 years ago

Reply from Sunrun

We are happy to see you are happy with us. Thank you for taking the time to leave us this wonderful review. Let's create a planet run by the sun.

Jun. 29th, 2021

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Brent Stafford, VA

Sunrun/Vivint Solar Customer service is top notch. I got multiple quotes and all in line but the quality of the panels are better. They don't try to stick you with a low quality system to maximize thier profits. Hugo vs BMW. Great communications and follow thru.

3 years ago

Reply from Sunrun

Thank you for your kind words! Let's create a planet run by the sun.

Mar. 31st, 2021

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Diana P.

4 years ago

Reply from Sunrun

Thanks for your review, Diana! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 20th, 2024

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Khanh B. Mount Joy, PA

First impression is always important. I had a pleasure to interact with Amauris R, the company representative. He was very professional, NOT pushy, explained things very well and clear, answered all of my questions. He made sure you made an informed decision before signing the contract. Very impressed!

4 years ago

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Troy D Christensen Henderson, NV

Rick C is an exceptional representative of Sunrun. Very knowledgeable, friendly, courteous, and helpful. He knows his numbers and provides the confidence you need to make good decisions. I will recommend him and Sunrun to all my friends.

4 years ago

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Greg Millard

We installed a 600kwh system - for the past two years it has amazingly produced an average of 615 kwh/mo so we have had NO Electric Bills and for each trueup we have received just over $100 - purrfect. We are happy with all aspects of the project including the system purchase through Costco.

5 years ago

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