Sunrun: Read 3,582 User Reviews From Real Homeowners

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Verified Customer

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Elizabeth Sammons

Love the support, professional representation and overall experience

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Elizabeth! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 25th, 2025

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Verified Customer

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Dave Neuhart

We have experienced a very smooth installation and delivery of product throughout the process.

5 months ago

Reply from Sunrun

Thank you for sharing your experience, Dave! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Jun. 24th, 2025

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Verified Customer

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Debbie Morris

Very dependable, professional and never disappoint . I would highly recommend SUNRUN for the job

6 months ago

Reply from Sunrun

Debbie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 11th, 2025

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Verified Customer

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Christopher Goleco

Although I wasn't in a hurry for the product, it seemed to take a long time to have it set up.

6 months ago

Reply from Sunrun

Hi Christopher, we appreciate your feedback and apologize that it took longer than expected to get your system up and running. If there is anything you need assistance with please send us a private message. Thanks!

Jun. 6th, 2025

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Verified Customer

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Lisa Ferraro

Everyone at SunRun were very professional and pleasant. Always on top of it and did a great job!

6 months ago

Reply from Sunrun

Thanks for your review, Lisa! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 30th, 2025

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Verified Customer

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Martin Gurnik

Excelente work Very professional and serious company I am very happy and I recommend..!!!

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Martin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 24th, 2025

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Verified Customer

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Farrukh Saddique

Highly satisfied with the service and recommending SunRun to my family and friends.

7 months ago

Reply from Sunrun

Farrukh, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 24th, 2025

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Verified Customer

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Olga Brunot

From the salesman to workers bravo. Professional and respectful. The work was done on due time.

7 months ago

Reply from Sunrun

We are so happy to hear that your representative, Olga, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy.

May. 16th, 2025

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Verified Customer

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Michael Harrison

All the people who assisted from the contractor phase to bring the service online were very professional.

7 months ago

Reply from Sunrun

Thanks for your review, Michael! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 7th, 2025

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Verified Customer

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Brandin Hamilton

Company lived up to everything they promised, and then some. Completely satisfied customer!

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Brandin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 3rd, 2025

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Verified Customer

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Darragh Howard

Seamless process and no out of pocket expenses. I can’t fault Sunrun’s process and results.

8 months ago

Reply from Sunrun

Thank you so much for your kind words, Darragh. We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Apr. 2nd, 2025

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Brandon Chicago, IL

Honestly, we have been nothing but happy with our Sunrun experience. The install technicians and salesman were all friendly and professional. The best part about their service guarantee is they cover almost any roof repair after the instillation takes place There ended up being a couple leaks the 1st winter as we had some pretty severe storms. However, when our service manager came out to inspect everything it was his opinion that the original inspection team missed a few things that we would have been responsible for repairing on the front end prior to install. Since the install had already taken Sunrun covered all the repairs with no fuss. Just got it done. Can't say enough good things about their service standards. With regards to is it worth it to get sun panels installed, my answer is yes absolutely. Provided of course you'll get enough sun to justify it. We opted for the leased panel versus buying outright because that is the plan in which they cover all maintenance.

3 years ago

Reply from Sunrun

Thanks for your review, Brandon! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jun. 29th, 2022

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Hillary Riegel Rockville, CT

Working with Sunrun has been extremely simple and easy. They are very organized and have a tracker on your portal of their webpage to track where you are in the process. They sent electronic messages (texts, emails, robocalls) and also actual people talk to you. The sales rep was extremely great to work with. We had just moved into the house so we didn't have accurate usage for what we would need. He spent over an hour with me going over bills from our previous address and talking about my family to figure out our needs in the future before making recommendations about what size system we needed. The work was completed in one day and the installers were polite and worked quickly. We got regular check ins throughout the process and someone was always available to answer any questions that we had.

3 years ago

Reply from Sunrun

Your review brightened our day, Hillary! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 22nd, 2022

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RONALD WHITE Show Low, AZ

I personally leased this system from SunRun through our local Costco for our temporary home until my daughter could purchase the house from us. The system is still in our name, no problem with SunRun. They were very professional in the whole transaction including customer service after the system was installed. We had to have them come out to remove the system for an install of a new replacement roof just last year. They only charged us $500 for this and it included updating the rack and other electrical connections. I highly recommend SunRun for through Costco for a solar system lease or purchase.

4 years ago

Reply from Sunrun

Thanks for your review, Ronald! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 2nd, 2021

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James

dislike their work habits and communication by not responding to the issues system been down 95% of the time since it was connected now, they say it's the tesla batteries but when i bought into the contract it was with Sunrun not tesla. you buy a new car, and the battery goes out you go to the dealer not the battery company they seem to not care once they have you locked in the contract if it works or not

4 months ago

Reply from Sunrun

Thank you for bringing this to our attention, James. We are so sorry to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please send your service address to resolutions@sunrun.com so that we can assign an Expert to assess your account and provide you with an update thoroughly. Thanks so much!

Aug. 27th, 2025

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Dennis Erion

DO NOT USE SUNRUN!!!! POS equipment did not work, it took about six months of back and forth to finally fix it. My true up bill was $1800, first year when equipment worked it was $180 . They will not help you. Customer service is in another country and they have nothing but canned answers. Sunrun should you to another country, they are unamerican!

5 months ago

Reply from Sunrun

We're so sorry to hear this, Dennis. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

Jul. 16th, 2025

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Reginald Marshall

I been with sunrun 2yrs ,and I regret it I have 29 panels and my home is 1700sq ft I still have to pay Edison 883.00 or more a month and a annual bill of $6843.00 I sent sunrun the bill asking why im getting a high bill from Edison, they not concern just trying to sale me more panels and a 15k battery, why would I purchase any more products from . I need out the contract this product is not beneficial to my family .My power got turned off had to take out a loan to get the power turned back on. All I end up with is 29 scrappy panels and a vet in debt because of yours panels.

5 months ago

Reply from Sunrun

Hey there, Reginald! We appreciate you taking the time to reach out to us. Typically, monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can locate your account. Thanks!

Jun. 27th, 2025

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Verified Customer

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Vera Manuz

I love that you monitor the equipment and if there is a problem you send a technician out to check on it

10 months ago

Reply from Sunrun

We're thrilled to be able to help you, Vera! Thank you so much for being part of our Sunrun family!

Feb. 10th, 2025

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Verified Customer

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Earl King

The crew that installed the solar panels were very professional and knowledgeable regarding the entire installation

10 months ago

Reply from Sunrun

Thanks for your review, Earl! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Feb. 10th, 2025

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Verified Customer

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Patrick Rice

Very professional and informative. They helped me make a sound decision for my situation at this time.

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Patrick! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Feb. 5th, 2025

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Verified Customer

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Robert Alonzo

It has saved a lot on our electric bill and was installed with no money out of pocket. Maintenance is free as well.

10 months ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Feb. 4th, 2025

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Verified Customer

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Rolando Madamba

I like the clear explanation of Cole regarding the additional system.And also for the fast installation.

10 months ago

Reply from Sunrun

Thanks for your review, Rolando! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with Cole. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 28th, 2025

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Verified Customer

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Andrew Williams

Process was simple and easy to maneuver. Great help throughout each step. Solar panels are up and working great!

11 months ago

Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Nathan Rand

5 star company! From their salesman to the installation team, easy to work with, quick and resposive.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Nathan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 7th, 2025

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Verified Customer

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Thomas Cornish

Krista was very helpful with making the decision regarding the battery backup system to my solar panels.

11 months ago

Reply from Sunrun

We're delighted to hear that your representative, Krista, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Jan. 3rd, 2025

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Verified Customer

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Rhonda Franklin

Clear communication and support throughout the entire process. Looking forward to seeing the benefits of solar power soon.

3 months ago

Reply from Sunrun

Your review brightened our day, Rhonda! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 27th, 2025

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Lena Totah

DO NOT USE THIS COMPANY!!! We recently added more panels to our existing panels. Ever since, our true-up charges have gone sky rock, even with one less person living in the house and one less car being charged. I've emailed and called Sunrun SEVERAL times to explain how my true-up charges were in the thousands (yes, thousands). I was never able to get a clear answer. I ended up calling PG&E myself to find out that they have not received anything from the grid in over 12 months. Which means, we are not getting credit for unused electricity. All this while charging us $61 a month for monitoring our units. Mind you, this is not the first issue we've had with Sunrun. Do your research and look into other companies.

6 months ago

Reply from Sunrun

Hello, Lena, thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. Please send your service address and an overview of your concerns to resolutions@sunrun.com so we can connect you with an Expert who can take a closer look at your system. Thanks!

Jun. 6th, 2025

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Daniel Hooley Kamuela, HI

Sunrun handled all the permits and procedures and materials. We literally just had to be home the 3 times they were working on our house. It was so good

8 months ago

Reply from Sunrun

We're thrilled you had a good experience, Daniel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 11th, 2025

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Verified Customer

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Pascale Gregory

We had and continue to have a great experience with Sunrun. The entire process was easy and love having no more PG&E bills!

1 year ago

Reply from Sunrun

Thanks for your review, Pascale! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Stanley Majerczak

Installation went very smooth. All people did great job!!!! I will always recommend SunRun . Thank you so much for everything Stanley .

1 year ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Stanley! We appreciate you taking the time to share your experience during this process. Thanks!

Dec. 17th, 2024

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Verified Customer

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Byron garcia

Loved the effort they put into their work and interpersonal relationships! I would recommend their quality of work and dedication to community

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Byron! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 14th, 2024

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Verified Customer

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Jaime Sandoval

The detailed explanation of all my doubts was made by the expert and during the installation everything was done as he explained to me.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Jaime! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Dec. 14th, 2024

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Verified Customer

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Jose Alcantar

I like that they did everything since they started to finish we have the best service from sunrun staff, we are saving a lot since we switched .

1 year ago

Reply from Sunrun

Thanks for your review, Jose! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Gautam Talagery

Flexibility in system design that allowed for my preferences was most appreciated. The installation was done very efficiently in the background!

1 year ago

Reply from Sunrun

Thank you so much for your kind words, Gautam! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Dec. 12th, 2024

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Verified Customer

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Julie Quintana

After considering for months to get solar panels, I met Amber. She gave information to me which I needed to help me decide. It was all that I needed.

1 year ago

Reply from Sunrun

Julie, your feedback is greatly appreciated! We’re delighted to learn that Amber, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Dec. 12th, 2024

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Verified Customer

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Darrell Thompson

Great customer service. Anytime a problem arises they quickly call me to come out and inspect the system. Very nice employees.

1 year ago

Reply from Sunrun

Your review brightened our day, Darrell! Thanks for taking the time to share your experience, and we're so happy to hear that our team was able to quickly resolve any issues that arise. Welcome to the Sunrun family!

Dec. 3rd, 2024

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Verified Customer

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Aaron Pike

I liked that sunrun was able to give me a quote online and matched other competitive bids, they did not run me through the in person visit to get things initiated.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback and experience, Aaron. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Nov. 26th, 2024

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Verified Customer

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Jeffrey Pellum

From the beginning to the end they were very helpful, I do highly recommend this company for all your solar panels needs.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jeffrey! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Delannie Wiggins

Customer service was great and they do whatever it takes to get the job done they also answer any questions you have with know problem

1 year ago

Reply from Sunrun

Your review brightened our day, Delannie! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 15th, 2024

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Verified Customer

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Shaneika Cylion

Great first time experience and walked me through the process. Handled everything with permits, installation and inspections.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Shaneika! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Nov. 15th, 2024

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Verified Customer

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Patricia Michalski

I am so thankful that I chose SunRun to install my panels. It was the best thing I did. The panels have saved me so much money on my electric bill.

1 year ago

Reply from Sunrun

Thanks for your review, Patricia! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Melchor Gorospe

Excellent sales representative very detailed in explaining how solar panels and batteries would help me and answered all my questions to my satisfaction

1 year ago

Reply from Sunrun

Thanks for your review, Melchor! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Joshua Wells

Very friendly. Easy to talk to answer all my questions.They were straightforward on what they expected from me and what to expect from them

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Joshua! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Brandy Ozuna

There customer sercice was great. I am so excited to see the finol project. Also to see how this is going to help me in the long term of it all

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Brandy! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Denise Ashton

The people at Sunrun are polite, professional, and helpful. I would recommend this company to anyone interested in solar.

1 year ago

Reply from Sunrun

This is awesome, Denise! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 29th, 2024

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Verified Customer

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Bryce

I had a great experience overall; everything went very well, and the team did an excellent job cleaning up. However, I've faced challenges with communication since my representative was transferred and then discharged. I've been working with Jabell, who has been incredibly helpful, but I'm left unsure about who to contact next.

1 year ago

Reply from Sunrun

Hello Bryce, thank you for taking the time to share your experience with us. We are so sorry that you feel like you have been passed around to so many departments and our team would be happy to help answer any questions you have. In order for us to look into your account, please send your contact information and service address to resolutions@sunrun.com. Thanks!

Oct. 11th, 2024

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Verified Customer

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Steven

I had a great experience with the service. Everything went smoothly without any issues, and I've been very happy with my choice. Highly recommend!

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Steven! We are so happy to hear that everything went smoothly for you.

Oct. 11th, 2024

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Verified Customer

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Shirley

I had a great experience with the service. Everything was set up quickly and efficiently, and I felt confident in their expertise. I didn't monitor the process closely, but I'm thrilled to be generating my own electricity. Whenever I reached out for help, the responses were always prompt and informative. Overall, I'm very satisfied with the company!

1 year ago Edited October 9, 2024

Reply from Sunrun

Your review brightened our day, Shirley! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 9th, 2024

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Verified Customer

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William

The salesman was very slick and not very honest. He falsely stated that we would be getting a finders fee of $1000 and potentially up to $2000. We got neither. Also the system was underpowered. We are not getting the amount of solar credit that was promised.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, we will be sending you a private message requesting additional account information so we can verify your account. Thanks!

Oct. 3rd, 2024

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Verified Customer

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Janet

It worth it even with a payment ,it's way less then a NVEnergy bill way more then solar payments . Ì am happy went with SunRun

1 year ago

Reply from Sunrun

This is awesome, Janet! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2024

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