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Sunrun Reviews

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9.9

Overall Score

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Mark Castle

At the time backup system was not provided by Sunrun. Bottom line Sunrun fixed that and additional problems with some panels. Far as I'm concered they did an exceptional service above and beyond. Extremely satisfied with the service and personel. I very seldom give a review but everyone deserves an extremely well done.

1 year ago

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Reply from Sunrun

Thank you so much for sharing your story, Mark. We are happy to hear that you are happy with our services and personnel. Thank you for being part of our Sunrun family!

Aug. 14th, 2025

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Dennis Kiehn

From getting all the information together and till the panels were up and running was a very short time. Of course the big wait was with PGE. I haven’t had any problems with the panels or the other equipment. All in all was a good experience.

1 year ago

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Reply from Sunrun

Thank you for sharing, Dennis! We're thrilled to hear you're enjoying your system. It's always great to see our customers experiencing the benefits of clean, reliable energy. We appreciate you being part of the journey. Thanks!

Aug. 14th, 2025

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Rebecca Hite

I love Sunrun! We’ve saved so much money by having their solar panels. I no longer pay any electric bill. I know that based on my electricity consumption, my solar bill is consistent each money and is quite affordable. Thank you Sunrun!

1 year ago

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Reply from Sunrun

Thanks for your review, Rebecca! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Aug. 14th, 2025

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Dee Erhart

The entire team deserves a 5 star review. Joni did an outstanding job with the proposal and answered all our questions. Lizl was stupendous as our project manager and communicated every step of the way. Everyone we spoke with was helpful and there to assist us. We met all our deadlines. Thank you SunRun!

1 year ago

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Reply from Sunrun

Thank you so much for sharing your positive experience, Dee! We’re delighted to hear that Joni, your representative, was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.

Aug. 9th, 2025

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Jose Aceves

I have been using Sunrun for two years and it has been the best decision I’ve ever made My electricity bills were very expensive in the summer with my panels I have reduced the cost to zero ,from the beginning to the end. They informed me step by step , highly recommended thank you sunrun

1 year ago

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Reply from Sunrun

Thanks for your review, Jose! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Aug. 9th, 2025

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Edmond Wilson

I am completely happy with our family’s recent solar purchase. The customer service and installation were exceptional. The Sunrun team was efficient, professional, and very thorough . I would recommend them to anyone in the market for solar

1 year ago

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Reply from Sunrun

Edmond, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 5th, 2025

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Moses Segura

Very happy with Sunrun Solor. Having Solor is well worth it. Had a payment but finally paid it all off. Don’t get a bill for electricity. The only bill I get is that one from moron governor Newsome. But it’s low and Solor is paying for itself.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Moses! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 5th, 2025

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Buzfox (TJ)

I got free solar from the state funded GRID program. Sunrun installed the panels and got it up and running. That was a year and a half ago and everything is still working perfectly. I am really enjoying the huge savings on my electric bill. PS- I almost went with a different solar company. I'm so glad I didn't!

1 year ago

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Reply from Sunrun

Thanks for your review, TJ! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Aug. 2nd, 2025

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Karen B

Let me tell you about Sunrun...it is awesome! The salesperson, the installers and customer service are great! Solar has saved me $1800 plus per month! Yes, you read it right lol! SCE was getting more rich off of me. I'm happily 98% off grid with my solar and about 2% on SCE. Go solar! You won't regret it😊

1 year ago

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Reply from Sunrun

Thanks for your review, Karen! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Aug. 2nd, 2025

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Judith Soroudi

I love everything about the Sunrun company. Everyone is so friendly and helpful. My favorite part of the system the storage battery. If we have a power outage the system automatically switches to the battery and it I don’t notice the switch sometimes.

1 year ago

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Reply from Sunrun

Hi Judith, thank you so much for the wonderful feedback. We're thrilled to hear that you've had such a positive experience with our team and that you are enjoying the seamless transition to battery power during outages. Thank you for sharing your story with us!

Jul. 31st, 2025

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Hsu Mcateer

I liked how informative the sales technician was in helping me understand the entire set up from start to finish. I received an answer for any questions that I could think of asking. I didn't have any upfront costs for the install or products used. Customer service is always pleasant to speak with and paying my bill online is quick and simple.

1 year ago

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Reply from Sunrun

Thank you for sharing your positive experience with us, Hsu! We're delighted to hear that you found our service and staff excellent and that we were there every step of the way. Your satisfaction is our priority, and we're glad to hear that you appreciate our professionalism and efficiency. Thank you!

Jul. 30th, 2025

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William Savage

Tony was very professional and knowledgeable. He came out upon my request to check my system out since it had been installed and operating for some time ( installed by a solar company that had gone out of business). Questions that I had he answered and he gave me some tips on better results.

1 year ago

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Reply from Sunrun

William, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 30th, 2025

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Fady Nasrallah

The installation process was thorough and I was kept updated in the process via email or text messages. Now I am energy independent with a very well functioning system. They continuously monitor the system and it is warranted for the life of the contract

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Fady! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 26th, 2025

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Brenda Wade

A thorough assessment was made of the site orientation to determine whether sun exposure would be optimal for placement of solar panels. Best placement on the roof was based on this careful analysis. I liked how scientific it was. The team was so knowledgeable, well trained in installation techniques, and efficient.

1 year ago

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Reply from Sunrun

This is awesome, Brenda! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 24th, 2025

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SD

The system hasn't given us any issues. It produces power even on cloudy days. Dust and birds occasionally gathering around the panels don't seem to have a negative effect on production. Our only concern is that we planned with our sales agent to have enough power to add a pool and an electric vehicle. We have an above ground pool with a stock filter and no electric vehicle, but we don't have enough power and are still paying an Edison bill every month. Our Edison year-to-date charges are $499. Our Sunrun bill went up from 161 to 165 with annual increments scheduled as well. As of right now, we are projecting to pay $2,479 for power in 2025 assuming the edison bill does not increase. In 2023, before sunrun we paid $1,798.09. There have been increasing charges from Edison. But even then, that's $681 more that we're paying after sunrun. I give it three star because the system is reliable, but I would recommend a deep review of your usage (not with a sales person) before committing to a 10 to 15 year agreement.

1 year ago

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Reply from Sunrun

Thanks for bringing this to our attention, SD. Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you, in order to ensure that you are enjoying the full benefits of going solar. In order to best assist you, we will send you a private message requesting your address, so that we can personally connect you with an Escalations Expert that can help you resolve your concerns. Thank you!

Jul. 24th, 2025

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Dano Minchew

They tailored the solar panels and the wattage to what I needed. I've only had one. Maybe two Edison bills and I think that was around Christmas or Halloween because of the lights. But besides that I'm good no Edison bill, just the bill for my panels

1 year ago

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Reply from Sunrun

Thanks for your review, Dano! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 23rd, 2025

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Carman Thompson

I was treated with up most respect and kept in the loop on everything that was going on. Any questions I had were answered asap. The office people were amazing and the field crews were professional and very respectful of everything they did !! I would recommend Sunrun to everyone that asks me hands down !

1 year ago

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Reply from Sunrun

Thanks for your review, Carman! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 23rd, 2025

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Omy Ronquillo

From the time I received my quote to the permitting process and the actual installation, it was all a smooth process. What held the process up was the permitting process of the city of Fremont. All in all, I am a happy customer.

1 year ago

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Reply from Sunrun

Thank you for sharing your experience, Omy! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Jul. 18th, 2025

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Les Hugie

We have owned our solar from Sunrun for around 5 years. What a great investment this was! We opted to purchase our solar panels outright, which will add to the value of our home when we sell it later this year. Never have had a single issue, and our monthly energy bill averages around $20. Great company to work with.

1 year ago

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Reply from Sunrun

Les, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jul. 9th, 2025

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Khoa Tran

I have wonderful experience with sale representative and project manager who helped me to overcome thousands of hurdles during the whole process. Sunrun is very competitive and very reliable. I appreciate all the job done from Sunrun. I highly recommend Sunrun to whom are planning to get solar systems

1 year ago

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Reply from Sunrun

We greatly appreciate your positive feedback, Khoa! It warms our hearts to know that your sales representative and project manager played a pivotal role in your seamless solar journey. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Jul. 5th, 2025

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Ana M Hurtado

Excellent service, the sales agent informed us very well about how everything was going to work, how much energy we were going to save. Their customer service is excellent, with prompt attention to any questions you might have.

1 year ago

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Reply from Sunrun

Ana, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Jul. 3rd, 2025

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William York

Getting solar is one of the best decisions of my life! As I have gotten older and on a fixed income man in the savings are just a lifesaver. The service from SunRun has been extremely good. I’ve only had one glitch in the whole time, I’ve had my service and that was fixed almost immediately so I have no complaints whatsoever..

1 year ago

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Reply from Sunrun

William, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 3rd, 2025

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John

We are very pleased with the installtion and operation of our Sunrun solar panel system and battery. The Tesla phone app that lets us see the energy generated by the panels, stored by the battery and used by our home is an outstanding way to track our energy consumption and consider ways to reduce it.

1 year ago

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Reply from Sunrun

Your review brightened our day, John! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 11th, 2025

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Kevin G.

Jameson was prompt and professional. He asked question about what I needed, analyzed my home, roof, elec bill and presented options to meet my needs. Although I elected to have my roof fixed before installing solar panels I hope to have Sun run provide them in the future.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Kevin! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 6th, 2025

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Kyle Harder

My experience with Sunrun has been very good so far. The process from start to finish was well planned. The system has been operating for 5 months and summer is here. We are meeting our power production goals. All Sunrun representatives and contractors were great to work with and very professional.

1 year ago

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Reply from Sunrun

Thanks so much for sharing, Kyle! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Jun. 6th, 2025

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Robert Ramirez

I’m very happy with my son run panels since upgrading my panels. I have not paid an electric bill and two years.. two years ago, they replaced the broken panel that I had at no charge. The Customer Service checks in with me every so often to make sure that I’m happy.

1 year ago

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Reply from Sunrun

Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 6th, 2025

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oscar vazquez

Great installation experience, and excellent relationship with Andrew my representative. No hidden cost, and amazing customer service. The system works perfectly and even better than I ever expected, especially with the battery backup. I referred Sunrun to all my clients and tell them about my great experience.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Oscar! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 30th, 2025

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Michael King

The entire process was good from start to finish. Everyone was polite and professional. There was an electrixal issue that occurred and it was handled quickly and appropriately. When I walk past our electric meter and see that it's running in reverse and our electric bill is under $20.00 I'm beyond pleased.

1 year ago

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Reply from Sunrun

Thanks for your review, Michael ! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 12th, 2025

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John P.

Madz and the Sunrun team were excellent to work with. They were in constant communication with me through the entire process, and completed the installation within the time scheduled. The Sunrun team also worked with local agencies on approvals and finalizing my hook-up the grid. A++ service

1 year ago

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Reply from Sunrun

Thank you for taking the time to share your experience with us, John! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority, and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider

May. 10th, 2025

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Langdon Ngo

Christian and team were great to work with! The process was seamless and easy, and the SunRun team set the right expectations in terms of timing especially dealing with PG&E and the city. I would definitely recommend the SunRun team for your solar needs!

1 year ago

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Reply from Sunrun

Thanks for your review, Langdon! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 7th, 2025

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James Elliott

I have save approximately $9,000 to $12,000. I'm also look at going completely solar / off grid system. I'm using the contract system and the replacing problem parts is fix right away. And I'm informed wright away if any problem that my need addressed. Best thing I've done to improve home and saving money.

1 year ago

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Reply from Sunrun

Thanks for your review, James! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 2nd, 2025

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Phillip Malone

Sunrun is a great solar company to work with. We’ve had them for almost 15 years in total and have had nothing but a great experience with them. From the cost of the panels to the maintenance and service. You won’t regret working with sunrun!

1 year ago

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Reply from Sunrun

We're thrilled you are having a great experience, Phillip ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community for almost 15 years and for helping us create a planet run by the sun!

Apr. 30th, 2025

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Stacey Tuck

I am extremely impressed with this company. Every person I have interacted with has been professional, knowledgeable, kind, and prompt. Everything from the sales pitch to scheduling set up and use has been seamless and straightforward.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Stacey! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 30th, 2025

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Chris T

The whole experience from the beginning with our rep James F, the admin, the installers and the post install crew were amazing! I haven’t been this pleased with any other home improvement company before - they took care of everything and I was up and running in no time. Couldn’t be happier with his whole process!

1 year ago

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Reply from Sunrun

Chris T, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 25th, 2025

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Ciprian Radoescu

I have to say that I like the way the job was done , very professional crew. The seller was very professional , polite and helpful with all my questions. If you want to give a hand in creating a greener future, you should go ahead and go with SunRun.

1 year ago

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Reply from Sunrun

Thank you so much for sharing your positive experience, Ciprian! We’re delighted to hear that our team was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.

Apr. 10th, 2025

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Dionicio Ramirez

I recommend Sun Run to whom ever would like to get solar. Sun Run will guide you through step by step and they have really good service fast and easy to set up. Their rates are better and lower than others plus they always have good promotions

1 year ago

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Reply from Sunrun

Dionicio, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Apr. 7th, 2025

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Charles Richburg

The entire Sunrun Team did an excellent job on planning and installation of our solar panels and battery storage system! We certainly appreciate their quality work and professionalism! Thanks Satisfied Customer Charles and Jacquelyn

1 year ago

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Reply from Sunrun

Thanks for your review, Charles! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 7th, 2025

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Bob Graham

Everybody at Sunrun has been extremely pleasant and supportive. The services have been exceptional! I lease my equipment and when I had a problem that they discovered the issue was fixed in a timely manner. When my energy needs increased I was able to easily increase my panels. No complaints.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Bob! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 7th, 2025

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Walter

After installation, the system has cut our electric bill by 65-70% and during the summer months, from April thru September, we not only pay nothing but are credited by our utility company each month and accumulate a substantial bank of credits that covers costs for about 9 months of the year.

1 year ago

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Reply from Sunrun

We're so happy to hear that you're saving money with solar, Walter! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 2nd, 2025

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Brian

Very professional and easy to work with. Installation took less than 2 days. I've had the system for over a year now and everything has been great. I save more in the summer than I do the winter but overall, an excellent savings. I highly recommend.

1 year ago

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Reply from Sunrun

Brian, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Apr. 2nd, 2025

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Pamela Sato

When I inquired about putting more panels, Sunrun came out and did a fantastic job!! Now my NV is energy is down to $15-19 a month…especially from March to October—the sun is out more. Customer service is top notch…they made sure I was a happy customer 😄. I would highly recommend them! 👍

1 year ago

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Reply from Sunrun

Pamela, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Apr. 2nd, 2025

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Allyson Gately

I just love SunRun solar panels. The team was fantastic to work with and gave me a new electrical panel for free- a $1000 value. My solar system this month saved me over $500 compared to this time last year. It is so worth it -I highly recommend you go solar with SunRun

1 year ago

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Reply from Sunrun

Thanks for your review, Allyson! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Apr. 2nd, 2025

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Dennis Curran

I love my new solar system. It's been working for a little over a month now and everything is working great. I got great support from Michelle and the rest of the sunrun team. They regularly communicate during the setup process and check in to see how things are going. Highly recommend

1 year ago

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Reply from Sunrun

Dennis, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with Michelle and the rest of our team. Thank you for helping us create a planet run by the sun!

Apr. 2nd, 2025

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Stephen Cumberbatch

I was really surprised and pleased by how quickly, and easy the whole process was. Each and every member of the team, including the installers, that I had the pleasure of interacting with were quite professional and constantly kept me up to date. Thank you so much Sunrun!!!

1 year ago

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Reply from Sunrun

Thank you for sharing your experience, Stephen! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Mar. 22nd, 2025

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Richard Rauenzahn

Sun Run has a great “team” of professional employees that work with you as a customer. Their motivation to work with you to provide you a solar system that meets your particular needs as one shoe does not fit everyone is amazing.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Richard! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Mar. 22nd, 2025

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Sharyn Delano

From beginning to end, everyone I dealt with at Sunrun was very professional and helpful. They showed up on time and cleaned up after themselves. My system works well, I've had no problems at all and I love not owing PGE! Sunrun is a great company to do business with.

1 year ago

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Reply from Sunrun

We're thrilled you had a good experience, Sharyn! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Mar. 4th, 2025

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Rick Torres

I like the fact that now I don’t need to worry about blackouts anymore the last time Edison turned off my power it lasted 8 days and now not only do I make and store the electricity the system produces over 8 Kat hours goes back into the grid every day very cool

1 year ago

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Reply from Sunrun

We're thrilled to hear that you are system and battery, Rick! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Mar. 1st, 2025

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Verified Customer

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star star star star star

Rich O

Great representatives and great communication. The financing options and pricing options were great. I’ve been a customer for nearly two years now and I haven’t had a single issue. I’m glad I went with a large company like SunRun due to the warranty options over a smaller one.

1 year ago Edited February 16, 2025

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Reply from Sunrun

Hello, we are so thrilled about the 5 star review you left us. We were wondering if we had your permission to use it on our website? Please let us know if you'd be okay with that by sending an email to socialmedia@sunrun.com with your service address. Thanks!

Feb. 17th, 2025

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Verified Customer

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star star star star star

Ernesto Hernandez

Been having my solar panels for a few years and it’s the best investment I made for my house. Neighbors come up to me to inquire and I feel like I work for SunRun after promoting them so well, now two of my neighbors have consider it and have converted to save energy by going with SunRun.

1 year ago

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Reply from Sunrun

Thanks for your review, Ernesto! We're so happy to hear that you and your neighbors are saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Feb. 13th, 2025

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Verified Customer

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star star star star star

Anita Hill

Kasen walked me through the process from the start to installation . When installation arrived they respected the property and Meghan completed the process with me and was courteous and responded to my calls immediately. I highly recommend Sunrun and all those I spoke to.

1 year ago

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Reply from Sunrun

Anita, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Feb. 10th, 2025

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