Sunrun: Read 3,582 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

I had some billing issues 8 years ago, so I can't rate the customer service experience fully. It was good for what happened. Communication problems due to internet connections. Overall, it was fine.

1 year ago

Reply from Sunrun

We appreciate you taking the time to reach out to us. We are very sorry to hear that you previously had an issue with your billing and for that, we sincerely apologize. If there is anything you need assistance with, please send your service address to resolutions@sunrun.com. Thanks so much!

Jul. 23rd, 2024

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Cynthia

I contacted the company for a service tech to check my solar panel's energy production, but it took 3 months to get a response. Customer service was disappointing, with delays and runarounds when seeking help. Despite this, the team that worked on my service, installation, and sales were excellent. Overall, great service from the technicians, but customer service needs improvement.

1 year ago

Reply from Sunrun

Cynthia, we appreciate you taking the time to share your feedback. Let me start by saying we are so sorry to hear that it took longer than expected to get a technician out to your property. If you are still experiencing issues please send a message to resolutions@sunrun.com with your service address so we can assist you further. Thanks!

Jul. 23rd, 2024

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Verified Customer

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Demitrius

I was pleasantly surprised by the punctuality and efficiency of the service. It was incredibly fast and everything was done smoothly. I would highly recommend it.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Demitrius!

May. 8th, 2024

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Anonymous

The customer service was satisfactory overall, but I did have to wait longer than expected to receive assistance. It would be great if they could improve their response time in order to better serve their customers.

1 year ago

Reply from Sunrun

Thank you for sharing your experience. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Toni

I had a frustrating experience with the lack of follow-up calls from the company. While the installation process was satisfactory and the team did a good job cleaning up, there was an oversight in the design phase resulting in insufficient panels. As a result, I still have to pay my power bill every month, which is disappointing.

1 year ago

Reply from Sunrun

Thank you for reaching out to us, Toni. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

May. 8th, 2024

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Michael

Although I can't comment on the customer service, the overall experience went smoothly. However, the energy production seems lower than expected after 2 years, possibly due to a design flaw in the system.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Michael. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Ray ingalls Essex Junction, VT

The installation process was smooth, but I was disappointed with the slow response time when I reached out with questions or issues. It took a while for them to get back to me, which was frustrating.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Ray. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate your concerns. Thank you for being apart of our Sunrun family!

May. 8th, 2024

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Verified Customer

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Cidalia

The customer service experience with Sun Run was disappointing. While the installation team did a good job, there was confusion regarding the billing process. Initially told there would only be one bill after the second set of panels were installed, the customer now faces the inconvenience of managing two separate bills. This lack of clarity and unexpected financial burden has left a negative impression on the overall experience with Sun Run.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Cidalia. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

May. 8th, 2024

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Verified Customer

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Joseph

I rarely need the service, but when I do, they are always available and have installed it. The team is friendly, professional, and I am satisfied with their service overall.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Joseph! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Enrique

I had a series of disappointing experiences over the past few months with the service. The technicians were polite but lacked knowledge about their work. They completed the task, but it was not up to par. Overall, I was left unsatisfied with the service provided.

1 year ago

Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered, Enrique. Your satisfaction matters to us, and we’re eager to better understand your situation. Please send your service address to resolutions@sunrun.com along with an overview of the specific issues you are having so we can help you further. Thanks!

May. 8th, 2024

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Verified Customer

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Janice

I was initially unsure about the service, but it turned out to be better than I expected. The team did a thorough and efficient job, leaving everything clean. Overall, I was satisfied with their work.

1 year ago

Reply from Sunrun

Janice, we are happy to hear that you had such a great and seamless installation process. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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James

They are very knowledgeable and pleasant to deal with. We haven't proceeded with the installation yet, but discussions have been positive. Looking to expand due to high costs, but overall, a good company to work with.

1 year ago

Reply from Sunrun

We are so happy to hear that our representatives were able to address any questions or concerns you have about going solar. We look forward to having you as part of our Sunrun family. Thanks for taking the time to share this, James!

May. 8th, 2024

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Verified Customer

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Carla

I was impressed with the responsiveness of the team, they were quick to address my needs. The service was fast and efficient, which I appreciated. Overall, I had a positive experience and would recommend them.

1 year ago

Reply from Sunrun

Your review brightened our day, Carla! Thanks for taking the time to share your experience! We are so happy to hear that our service was fast and efficient for you and we appreciate your positive feedback. Thanks!

May. 8th, 2024

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Verified Customer

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Dave

great product. i only wish that they werent so insistent to not overbuild the system. you can always add panels later, they said. BUT not without negating the terms of the original install. It was pretty bad advice.

1 year ago

Reply from Sunrun

Thank you for your review and thank you for sharing your experience, Dave. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Mar. 20th, 2024

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Verified Customer

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Michael

I recently had the pleasure of using this company for installations in two different homes, and I must say, they exceeded my expectations both times. The process was smooth, quick, and they delivered on everything they promised. Their service is top-notch, and I truly believe they are the best company in the business.

1 year ago Edited January 10, 2024

Reply from Sunrun

Michael, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that you have used our company in two of your homes. Thanks for being part of our Sunrun family!

Jan. 10th, 2024

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Verified Customer

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Robert Jones Washington, DC

I have been very pleased with the way the panels blend in with my roof. Also, the small amount of additional items necessary to make the electric hook up.

1 year ago

Reply from Sunrun

Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 3rd, 2024

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Verified Customer

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Steven Spencer, MA

Everything that Sunrun said about solar was right on the money. We haven't had a electric bill since we had solar installed. Plus we also charge our EV with it.

2 years ago

Reply from Sunrun

Thanks for your review, Steven! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Van

I've had it now for almost a year, and there's been no problems. The guy that I was working with was always very accessible and willing to answer questions.

2 years ago

Reply from Sunrun

Thanks for your review, Van! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are having a good experience with us. Thank you for choosing us as your solar provider!

Nov. 1st, 2023

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Verified Customer

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Patrick Lombard, IL

2 years ago

Reply from Sunrun

This is awesome, Patrick! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 20th, 2023

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Verified Customer

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Wendy Ormont Jack Hemler

The system haa been reliable. In 5 years we had 1 panel or wire go bad and Sunrun fixed it in 3 weeks. We missed a lot of summer production but the process was really smooth and easy. (Amazing is not my comment)

2 years ago

Reply from Sunrun

Thank you for sharing your story, Wendy. Your feedback helps us continue to improve your solar experience. We're glad to hear your panels were fixed! If you ever need additional help, feel free to reach out to us directly! Thanks for choosing us as your solar provider!

Oct. 4th, 2023

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Verified Customer

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John Panek Ludlow, MA

It works as promised and has had only one problem in all the years it has been on the roof. The problem was not with the hardware but an oversite by a technician.

2 years ago

Reply from Sunrun

Thanks for your review, John! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 3rd, 2023

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Verified Customer

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Kevin

they just took care of everything all at once, no problem. It was very easy and it's working well. We're very happy with it, and our True Up bill is almost zero.

2 years ago

Reply from Sunrun

Thanks for your review, Kevin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Leslie Santa Barbara, CA

I would give it 5 stars except Sunrun has failed in painting my conduits, which they promised to do almost 2 years ago. I have tried contacting people in many roles there & no one does a thing about it.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Leslie. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 20th, 2023

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Verified Customer

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Clarence Palm Springs, CA

Since buying out my lease 9.months ago, there has virtually been no communication with Sunrun which is disconcerting as well as disappointing I can only assume that the system is operating efficiently.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Clarence. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 20th, 2023

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Sharon Nelson Palm Desert, CA

I have Sunrun Solar on my house in Redwood City, CA and I would rate my experience with that installation and operations a 5, however, I am now trying to get Sunrun Solar system on my house in Palm Desert, CA and they are taking a long time to get me the site visit report and installation design information that I needs for the HOA approvals.

3 years ago

Reply from Sunrun

Thank you for sharing your story, Sharon. Your feedback helps us to keep improving your solar experience. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Jun. 30th, 2022

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Vanessa Orlando, FL

The whole process from beginning up to now has been very good. We felt supported and heard anytime we had a question about something. App is easy to use to track data too

3 years ago

Reply from Sunrun

Thanks for your review, Vanessa! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Greg Salt Lake City, UT

My system is producing more than expected and never had an issue. Going solar with SunRun was the best decision I made for my household. Highly recommend!

3 years ago Edited October 25, 2023

Reply from Sunrun

We're thrilled you had a good experience, Greg! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Margaret

It's beautiful, it works, and I'm saving money. Very professional. They arrived, they installed it, they cleaned up, and they left. They were wonderful.

3 years ago

Reply from Sunrun

Thanks for your review, Margaret! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Craig

The people were nice and talked and showed us how to use it. They worked very quickly and were very clean and picked up afterwards. I've had no problem with it.

3 years ago

Reply from Sunrun

Thanks for your review, Craig! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Marina

It's working out pretty good, it was the right company for me. Whenever I had questions they were able to answer them and take care of my needs. It was easy for me.

3 years ago

Reply from Sunrun

Thanks for your review, Marina! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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John

They were very very friendly, they were very thoughtful and very precise at explaining everything. They were hearing done installing in one day. I'm pretty happy.

3 years ago

Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Otis

I've always had good experiences and outcomes with customer service. The product is very good quality and it looks great. It is very fast and efficient.

3 years ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

May. 25th, 2022

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Robert

I was really impressed with the workmanship. The whole thing took one day and the craftsman that installed it did a very good job. They have good panels and everything is neat and clean.

3 years ago

Reply from Sunrun

Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Rogelio Bellflower, CA

So let me tell you about Sunrun. They are great when they're trying to get your money, but once you have a problem they pretty much disappear and neglect you. I signed up through Costco. The guy that came was great. He was very knowledgeable. I was sold. One of the things he sold me was a battery which they call a BrightBox. This BrightBox cost me $5,000 and some dollars. For a year and a half I was happy with the equipment and I was telling my friends and family about Sunrun. Well that was before any problems started. Now, back in June, My BrightBox went out. I contacted the company they said they would schedule someone to come out and take a look. OK. So a few weeks later a guy comes out and explains that LG makes the BrightBox and the fuse is blown but LG does not allow them to change a fuse. Instead he'll have to order a new BrightBox and install it in a couple of weeks. A couple of weeks turned into a month. Now, on August 25th a new guy comes out and since I am working from home I told him to go into the garage and do his thing. I come out on my break to see the new battery, but there is no new battery. Same old battery. I call the guy to see what's going and you know what he tells me???? He says, " Oh, your fuse is blown I have to order you a new battery." I say, "No! We know the fuse is blown. You're supposed to install a new battery." He says, " I'll check the work order." Does he ever call back? NO! I call Sunrun, and an hour later an agent takes my info and says someone will call me back within two days. I send customer service an email. To be honest a very upset email. Did anyone ever call me back? NO!!! Did anyone ever email me? NO!!! In short I have a piece of worthless aluminum hanging on my garage wall which I paid $5,000 and some dollars for. Sunrun doesn't care that I've been without it for TWO MONTHS now. If you're interested in solar that's great, but I would not recommend Sunrun as your company.

5 years ago

Reply from Sunrun

Rogelio, We are sorry to hear about this negative experience and would like the opportunity to address any specific concerns you have regarding your system's performance. Please send us a private message with your address and we have a Specialist reach out.

Jan. 29th, 2021

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Verified Customer

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BillAZ Sun City West, AZ

Our system was installed in May 2019. It didn’t work until August 2019. The investor needed to be replaced. It took 2 months to get it changed out. It took forever to get the investor considering this was a new system. Poor and very slow customer service.

5 years ago

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Verified Customer

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Harley Chino Valley, AZ

They didn't install an adequate # of panels, yet we pay as much as others with more panels. Our neighbors with the exact same model home got 2 more panels than we did, they make the same monthly payment and they get bigger refunds from our local power company, but Sunrun said, "Hey you're stuck with your contract"!

5 years ago

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Verified Customer

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Bob K. Simi Valley, CA

The rate I am paying is higher than I remember being told initially, and the combination of the two electric bills does not seem like an improvement over my original single bill with SCE.

5 years ago

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Doug Smith Palm Desert, CA

A customer service oriented company, they’re very good and responsive and always available and follow up. Installation was fine. they did a very good job.

5 years ago

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Anonymous Victorville, CA

I live in the high desert. It is very hot here. I think it is worth while. I got the tax refund for it. I did have a problem understanding the instructions and I had to call them. I have liked the service, it is convenient.

5 years ago

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Verified Customer

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Glenn Winthrop Harbor, IL

We've got a great rep that keeps us informed of what's going on. Installing the panels went as smooth as it could be. We're looking forward to getting the battery packs with it.

5 years ago

Reply from Sunrun

We're thrilled you had a good experience, Glenn! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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TFS

disappointed with the gentleman who was our contact person, never returned calls or answered questions when asked...If not for Denim W I would have terminated installation ed

5 years ago

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Kalee Buckeye, AZ

Installation went fine people came out on time and they got it up when they said they were going to. It's almost impossible to get a hold of a real person and have them actually call you back when they say they're going to call you back and if you ever do get them to call you back they don't offer to help and they don't send anybody out to help you they just give you the run around the entire time. The equipment doesn't work the way they say it's going to work and they're not willing to fix it to make it work. I would tell people to not use their company and if I could go back in time and not use their company I would not use their company. I wouldn't get solar at all.

5 years ago

Reply from Sunrun

We would like to apologize for your negative experience with Sunrun. We are saddened to hear that your experience has not been the greatest. We want to make sure we are fixing any service issues promptly. We'd like to learn more about your specific situation and make things right. We will direct message for more information, and so we can also collect your contact information.

Mar. 25th, 2020

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Verified Customer

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Dollinger Household

I had a pleasant experience getting the panels up. However, there were huge number of pages and signatures required. I was told that I would receive a check at the end of the year, if I had generated more power than what I used. Well, I have over two hundred dollars in credit. sCE says I did not sign up for the refund and will not be receiving any reimbursement. This is a very negative experience. Sunrun should take care if this right away! Then I'll be able to give an appropriate rating.! ,

5 years ago

Reply from Sunrun

Hello Dollinger H. We're sorry to hear you're having issues with your Utility company, you can call their customer care line and request to speak with their solar department. Feel free to reach out to us as well with any questions.

Mar. 25th, 2020

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Verified Customer

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ktdlr

We have a had a few times where a couple of our panels stop working and when it is addressed, Sunrun doesnt seem to address the issue in a timely manner, we have also asked for credit back for the loss in production when these panels go down and still have not seen any movement from them.

5 years ago

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Verified Customer

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David B

We have had the panels for about four years, and have not had one year go by where the system hasn't under-produced what was promised/estimated, so we have two energy bills for 2-3 months every spring. The other 9-10 months of savings is nice though.

5 years ago

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Chris Lancaster, PA

The whole situation was run very efficiently. The installation went very well. It's been generating about the amount of power that we thought it would and maybe more.'

5 years ago

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Robert Sun City, AZ

They've always answered the phone. They've been right there whenever we wanted them. No problems whatsoever. The installation process went perfectly. It was very quick.'

5 years ago

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Patrick Buckeye, AZ

They had some issues with the billing and I'm not quite getting the output out of it that I was hoping to but it hasn't been bad. I haven't had any problems with the equipment. I wish it would give me a little more output but no part issues.'

5 years ago

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Verified Customer

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James San Jose, CA

It's been difficult to make additions to the systems. The initial installation process went very well. SunRun should make it a lot easier for customers to add to a current system.'

5 years ago

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Verified Customer

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Stan

Everything that they said they would do they did, including a yearly cost adjustment when the guaranteed kWh was not met, which SunRun tracks so I do not need to keep score.

6 years ago

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