Best Company Guarantee Sunrun Logo

Sunrun Reviews

star star star star star_half

9.9

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brandon Rivera

SunRun has been an all around good experience. We have always had great customer service starting from our sales person. Now we're saving money and loving it.

5 years ago

Sunrun Logo

Reply from Sunrun

What a wonderful review! Reading this made our day Brandon R. Thank you! Let's power forward!

Feb. 21st, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Alan

After install was performed, customer service was poor. They were not trained to answer questions about the backup battery. After much complaining I did get a senior customer service person who was very helpful. Had used SunRuns roofing company, and had two roofing leaks, leaks were due to poorly trained roofers.

5 years ago

Sunrun Logo

Reply from Sunrun

Thank you for your communication. We want to make sure that our Care team is answering your questions accurately. We apologize for this one off situation this is not the way we do business. Thank you for your feedback. Please feel free to review more information about the BrightBox on I hope we addressed your leak issue as well. If you would like to address this in detail feel free to private message me your contact information.

Feb. 21st, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

3 Las Vegas, NV

They were really good in the beginning but haven't followed through very well. I just wish they would follow up with their customers after they get the job. They don't seem to follow up to see if the customers are happy or not once they get the sale.

5 years ago

Sunrun Logo

Reply from Sunrun

Hello Carol. We are saddened to hear we have failed to follow through. Please private message us your contact information so we can address your concerns. Thank you.

Feb. 20th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Thomas Ladera Ranch, CA

The equipment is working as planned and installation went very well. It is hard to get a call through to customer support, I have waited up to forty minutes on the line. When I do get through the situation is taken care of.

5 years ago

Sunrun Logo

Reply from Sunrun

Hello Thomas, we apologize for the longer than normal wait times. We are working hard to get every customer assisted. It makes us happy to hear that your questions were addressed. Please remember we are available via email as well as chat on . Let's create a planet run by the sun!

Feb. 20th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Paul R, Visalia Visalia, CA

Outstanding customer service. They communicated each and every step of the way and made the process simple. SunRun and Costco together ensured a positive experience

5 years ago

Sunrun Logo

Reply from Sunrun

Hello Paul R. Thank you for sharing your wonderful experience, we love to hear that we were communicative every step of the way and made the process easy for you! We strive to be Human-Centered and this is a great example. Welcome to the Sunrun family!

Feb. 12th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Joseph Harlow St. Petersburg, FL

Everything was great with installation, but process didn't necessarily go as stated. Also, think we should have increased the number of panels due to not producing enough kilowatts.

6 years ago

Sunrun Logo

Reply from Sunrun

Hello Joseph. We pride ourselves in delivering what is promised, Robert. This is great to hear, welcome to the Sunrun family. We loved reading your review this feedback will be sent back to our sales leadership team.

Sep. 11th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Wynn Slothower

Their plan is somewhat expensive and the savings are minimal and includes a 2.5% annual increase per year. I didn't like the mandatory increase. That was the biggest reason why we didn't go with Sunrun.

6 years ago

Sunrun Logo

Reply from Sunrun

Hello Wynn, thank you for sharing your experience. We understand your main concerns with the 2.5% increase. We want to provide more info on this matter. You able to opt in an agreement that doesn't include the annual increase. This is to account for economic inflation over the next 20 years. By comparison, utility rates tend to rise at a rate of 4-6% per year on average. Since the annual increase never changes, the customer can still anticipate their costs over the next 20 years. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Aug. 29th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Keith Santee, CA

They're one of the few people that would actually quote my roof. It's high pitch and other companies wouldn't even work for it. They also did some free repairs on my roof tiles.

6 years ago

Sunrun Logo

Reply from Sunrun

This is such a wonderful review, Keith! Thank you for sharing your fantastic experience. We strive to deliver amazing customer service.

Aug. 24th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

D Peoria, AZ

The original guy that talked to us was very affable and he seemed like he knew what he was talking about. But the process got stuck with the follow ups with the company. They tell you they're going to let you know every move they're making. They don't tell you anything. Suddenly they are and then all of a sudden it's a lot different from what they said. Our bill's gone up rather than down.

6 years ago

Sunrun Logo

Reply from Sunrun

Thank you for your feedback. Our aim is to always provide great customer service that meets your needs, it's disheartening to hear this was not the case! We work hard to be human-centered and transparent with our customers. We will submit your feedback to our leadership team.

Aug. 24th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

John Merrick Las Vegas, NV

I do not feel my soar panels are installed to optimize sun availability.I have called this matter in -- they said my contract was being met.I say if you are going to install solar panels. Install them as to get "ALL THE AVAILABLE SUN.."

6 years ago

Sunrun Logo

Reply from Sunrun

Hello John, thank you for your communication. We are sorry to hear that you feel your system is not set up to receive the most production possible. We proactively monitor your system and checking the production your panels are doing great! You can check your system's production online, just visit .

May. 22nd, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Mark in Walnut Creek

Everything started great. Excellent all the way through installation and the first year after. Since then I have had two or three instances where I have attempted to make contact with customer service and have been left totally dissatisfied.

6 years ago

Sunrun Logo

Reply from Sunrun

Hello Mark. This is not the Sunrun norm, providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks, this feedback will be provided to our customer care leadership team.

May. 10th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

James Olson Platteville, CO

The main reason why I looked into it was that I was curious. I talked to a rep that was really nice. We signed up and got everything hooked up. We really liked the people that worked on it, they did a nice job putting it up. I haven't had it for long enough to really tell how much it's going to cost us or anything though.

6 years ago

Sunrun Logo

Reply from Sunrun

Thank you so much for sharing your experience James! We are thrilled this was handled in a satisfactory manner. If you know someone who might also benefit from Sunrun, you can take advantage of our referral program by going to Thanks for joining us in our mission to create a planet run by the sun!

Apr. 5th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Francis Marsh Patchogue, NY

They had a representative that came around who was excellent. I was interested in the product, so I signed up. They seemed to be a very reliable company and had a good presentation.

6 years ago

Sunrun Logo

Reply from Sunrun

We loved reading your review and are so pleased to hear you had an excellent experience with our representative! Welcome to the Sunrun family, power forward!

Apr. 5th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Quin Thompson Framingham, MA

Went through the whole process of getting approved only to find out the don''t do clay tile roofs. This is something they should of know before letting me go through the process.

7 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Daniel Worth North Charleston,SC

I was looking for different independent electrical systems, so I signed up with Sunrun. I really enjoyed their customer service, it was very good. So far, I've been a satisfied customer.

7 years ago

check_circle

Review Source

star star star star star

afred Silva

I have a brand new system. I have not seen any savings yet

3 weeks ago

Sunrun Logo

Reply from Sunrun

Thank you for helping us create a planet run by the Sun, Afred. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Nov. 26th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Krz

Still get an electric bill from PSEG even though we have 16 panels.

2 months ago

Sunrun Logo

Reply from Sunrun

We appreciate you taking the time to reach out to us, Krz. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can verify your account. Thank you!

Oct. 16th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Trennis

When my inverter went down it took 9 wks to replace.

2 months ago

Sunrun Logo

Reply from Sunrun

Thank you for sharing your experience, Trennis. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 2nd, 2024

star star star star star

James Boldman La Salle, IL

Sunrun was the fourth solar company my wife and I got bids from, they were the only ones to follow thru, every single sunrun person that we dealt with were professional, respectful and very helpful, Surun is very Highly recommended by my wife and I

9 months ago

Sunrun Logo

Reply from Sunrun

Thanks for your review, James! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 18th, 2024

star star star star star

Rey Natividad Las Vegas, NV

Sunrun did everything for me of going through the whole process of having a solar power to help me save money on electric. I didn't have to go to the electric company and my HOA dealing with the paper works. It was fast and made it easy for me since I'm busy with works.

9 months ago

Sunrun Logo

Reply from Sunrun

Thanks for your review, Rey! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 6th, 2024

check_circle

Review Source

star star star star star

Max Allen

I am completely satisfied with the program. The only serious problem we had was a lack of solar service for 3 months while an integral part was on backorder, but we were credited with the full amount billed during that period.

9 months ago

Sunrun Logo

Reply from Sunrun

Hi Max! We're absolutely delighted to learn that you've been in touch with our representative and received compensation for the time your system was down. Your willingness to share your experience means a lot to us. Thank you!

Mar. 1st, 2024

star star star star star

Cathy Vitale Dorchester, MA

Olivia Z was my sales rep. She had so much knowledge and belief in the product. I was looking at multiple solar companies and she assured me I was going with the best. After looking at the contract vs other solar companies, no one does it like Sunrun. I highly recommend ONLY getting solar through them.

10 months ago

Sunrun Logo

Reply from Sunrun

Cathy, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 31st, 2024

check_circle

Review Source

star star star star star

Roxanne Randall Sonoma, CA

I’m a customer of Sunrun and I really appreciate your customer service and you’re a good company. You call ahead to let me know when you’re coming and I really appreciate that and I really love Nicole. She’s a good sales person and I’m really lucky to have your service. Thank you very much.

11 months ago

Sunrun Logo

Reply from Sunrun

We're delighted to hear that your representative, Nicole, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Roxanne!

Jan. 10th, 2024

check_circle

Review Source

star star star star star

Shawn Cleary Westerly, RI

My first meeting with Levon was very informative and friendly. I was very happy with the installers and electricians. Everyone was so great and explained everything along the way and I have recommended a friend already to meet with Levon and get the ball rolling for them. So far it has been a great company to deal with.

11 months ago

Sunrun Logo

Reply from Sunrun

Thanks for your review, Shawn! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 8th, 2024

check_circle

Review Source

star star star star star

Robert Figliuzzi

Michael E has always been there to answer all of our questions.

1 month ago

Sunrun Logo

Reply from Sunrun

Robert, big thanks for sharing this with us! We’re over the moon to hear that Robert was attentive and was able to answer your questions. Your engagement contributes significantly to our mission of creating a planet run by the sun

Nov. 19th, 2024

star star star star star

James Alexander

We liked the whole experience. Sales and service were excellent.

1 month ago

Sunrun Logo

Reply from Sunrun

We're thrilled you had a good experience, James! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 8th, 2024

star star star star star_border

Laudelina Marina, CA

I am a regular Costco customer and when Rebecca Oswald called me I was sold . He

1 month ago

Sunrun Logo

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Laudelina!

Oct. 29th, 2024

check_circle

Review Source

star star star star star

T W

Since our panels were installed in 2016, no true up bill. Awesome company.

1 month ago

Sunrun Logo

Reply from Sunrun

Thanks for your review, TW! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 25th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Quancheng Mingzi

Very good company, detailed explanations and good service

3 months ago

Sunrun Logo

Reply from Sunrun

Thanks for your review, Quancheng! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Sep. 20th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gina

He was always respectful and responsive.

3 months ago

Sunrun Logo

Reply from Sunrun

Thank you for sharing your feedback, Gina and thank you for being apart of the Sunrun family!

Sep. 14th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Cristiano

It was a sale without technical knowledge, my panels were not calculated correctly, so my monthly cost is higher than when there was no solar panel

3 months ago

Sunrun Logo

Reply from Sunrun

Thank you for bringing this to our attention, Cristiano. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 14th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Niki S

After much research and contracting several companies for solar installation, we selected Sunrun for it's customer service and company trustworthiness.... The installation process was painless and our Sunrun rep, Leticia A went above and beyond in answering our questions via text, phone and email and helping our installation move forward seamlessly. We would recommend Leticia and Sunrun to anyone who are considering Solar panels for their home or business.

1 year ago

Sunrun Logo

Reply from Sunrun

Thanks for your review, Niki! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 18th, 2023

check_circle

Review Source

star star star star star

Dale Dahlgren Denver, CO

Sunrun is a top notch company in the solar panel industry. I was completely satisfied with everything about this company. From my first initial meeting to the completion of the project everything went great! Now I am pleased to say that my electric bill is down to about $5.00 / month. If I ever need more solar work done or move to a property that doesn’t have it I will definitely call Sunrun. Dale

1 year ago

Sunrun Logo

Reply from Sunrun

Thanks for your review and for choosing us, Dale! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thank you for helping us create a planet run by the sun!

Dec. 15th, 2023

check_circle

Review Source

star star star star star

Cecilia Santa Barbara, CA

Sunrun staff have always notified me that they would be arriving to check on the system installed at my house, arrived when they said they would, then repaired whatever wasn’t working right. Sometimes it takes a second visit to bring a necessary component. They are monitoring the system remotely and are alerted when something isn’t registering on their end. I think Sunrun has amazing service.

1 year ago

Sunrun Logo

Reply from Sunrun

Cecilia, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 4th, 2023

star star star star star

Amparo Santiago Boston, MA

Ron D showed up at my house two years ago I think an I was A little unsure about doing business at the door like that but he seemed very respectful and informative so I let him in. I have to say everything he said lined up and we have been saving so much money more than we actually expected. I will definitely refer him to anybody because he said the right expectations with us and stayed in contact the whole way through!

2 years ago

Sunrun Logo

Reply from Sunrun

Thanks for your review, Amparo! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 14th, 2022

star star star star star

Tim Lawler Kihei, HI

I have had my Sunrun Solar system for over one year. Anna our sales rep she explained everything and answered all my questions. I highly recommend Anna , she guided me through every step of the way through the installation. The hardware is zero maintenance and the software they use runs great. The installation & setup was quick then waited for my city and electric company approvals. You can review your systems progress or run a report anytime you want from anywhere you want.

2 years ago

Sunrun Logo

Reply from Sunrun

Thanks for your review, Tim! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun! 🌎🌞

Aug. 23rd, 2022

star star star star star

RosieLafrance Hyannis, MA

Thiago B stopped by my house 4 years ago and set us up for solar, we saw a lot of neighbors getting solar and thought it made sense to save money. Our usage is very high and we have ended up saving over $1,000 annually. I want to thank Thiago for always being available and answering any questions. Recently I had trouble setting up my billing on the sunrun app and Thiago stopped by to help me out. 10/10

2 years ago

Sunrun Logo

Reply from Sunrun

Your review brightened our day, Rosie! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 1st, 2022

star star star star star

David Adams Attleboro, MA

Ron D came to my house about a year and a half ago and I was a little hesitant because I know nothing is for free. But I let them in to hear his pitch and it turns out there is a program that you can qualify for to get solar at no cost. Luckily this company was able to do upgrades to my home because I needed a roof in some electrical work done and they were able to do everything to get my Home to code and also save me money on my electricity without any out-of-pocket expense. I would highly recommend Ron and Son run because my overall experience has been exceptional.

2 years ago

Sunrun Logo

Reply from Sunrun

Thanks for your review, David! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 1st, 2022

check_circle

Review Source

star star star star star

Christopher Stargiotti Tucson, AZ

Every step of the process went smoothly, and more importantly, as expected. From the initial consultation the process was laid out with realistic timelines. The consultant also explained how he designed the system and why he recognized what he did. I actually went with one more panel than he originally recommended. There was no upselling. I did this because the info he had from the prior year was inaccurate due to us being out of town. Overall it was an outstanding experience.

2 years ago

Sunrun Logo

Reply from Sunrun

Thanks for your review, Christopher! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 23rd, 2022

star star star star star

Jim Stark Denver, CO

We're just beginning to speak with SunRun, but their initial presentation has us very enthused. They even have a way to incorporate the tax incentive into the cost offset, so that we (who don't qualify for the tax incentive, that is, we do not have a tax liability) are still able to benefit from the tax incentive. John B was our first contact person, and we believe after looking at at least five other company's presentations, his presentation is by far the best.

2 years ago

Sunrun Logo

Reply from Sunrun

We're so happy to hear that you had a good experience with us, Jim! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. We hope that you join us in creating a planet run by the sun!

Feb. 15th, 2022

check_circle

Review Source

star star star star star

Kenneth Coleman Raynham, MA

The installers were on point, they didn’t waste their time and did a wonderful job setting up the solar panels. They all worked like a well oiled machine, which shows that they are good at their job and enjoy doing it. I am very excited and happy I decided to get the solar panels, and with a team like your installers and your service rep John P. You can’t go wrong with saving the environment with Sun Run. Very happy customers, Ken and Stephanie C Brockton Ma

3 years ago

Sunrun Logo

Reply from Sunrun

Hello Ken & Stephanie,
Very happy to hear your installation was not stressful, the way it should be! It's empowering to create your own, clean energy and glad you're doing your part to help the environment.

Aug. 25th, 2021

star star star star star

Robert Martinez Scottsdale, AZ

I have dealt with many companies in my life, but I must say the people that work for Sunrun are incredible. Cristian and Jessica were my main contacts. They responded quickly, always answered all my questions and were very helpful. I cannot express how fearful I was about getting solar. My system is now up and running and I feel very comfortable about it - mainly due to these 2 people. Thanks

4 years ago

Sunrun Logo

Reply from Sunrun

We're thrilled you had a good experience, Robert ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

star star star star star

Joshua Melbourne, FL

Phenomenal experience that my family and I had from SUN RUN, from the consultation, installation, and down to showing you how to use your system. The communication link was always there to let you know what step of the process you were in. Nobody left us hanging which I really appreciate a lot. I would definatley give SunRun a referral to anyone wanting a system installed. Thank you guys for the awesome experience of doing business with you.

5 years ago

Sunrun Logo

Reply from Sunrun

We love to hear from you and your family were happy every step if the way. Let's create a planet run by the sun. Welcome to the Sunrun family.

Apr. 23rd, 2019

star star star star star

Karen B Shingle Springs, CA

Mark B and the Sunrun team delivered an incredible experience. This is our second home with a solar (went with a different company on the first.. mistake). So happy with this decision. The team called and check in on us even if there was no new news. Also, the system was installed much quicker than expected. Call Mark B and Sunrun if you are even thinking about going solar.

6 years ago

Sunrun Logo

Reply from Sunrun

Karen! Thank you so much for sharing this wonderful experience. We are delighted to see that the process was a success and your system was installed quickly! Sunrun loves to see that we are walking our customers through the process, step by step. Let's create a planet run by the sun, and welcome to the Sunrun family!

Dec. 19th, 2018

star star star star star_border

Barbara Okken Phoenix, AZ

I was incredibly impressed with Sunrun through the entire process before "flipping the switch" to turn on solar power. It took 3 - 4 months from 1st sales contact to final turning on due in large part to lots of "red tape" with the local electrical supplying company. Sign-off email at completion of installation said to continue watching electrical use during high cost hours. I questioned why (by email), but never heard back. It took my first high electrical bill to sort out just how this whole process works. My last (4th) electric bill was the smallest - $54.00. I was told it would only be about $20 monthly for "connectivity". I have, also, since been told by a realtor that there will be problems for a buyer purchasing the home if there is still money owed on the contract. I will be 95 at the end of this! I've since had an issue with some work that a subcontractor did and have had a lengthy process trying to get the issue resolved. The case was finally turned over to someone who would review and get back to me. 10 days later she hasn't called and has not returned 2 phone calls. Do thorough research before investing in any solar. Don't be fooled by "there's absolutely no money out of your pocket".

6 years ago

Sunrun Logo

Reply from Sunrun

Thank you for reaching out. We are so sorry to hear this was your experience. We will share your feedback with our leadership team.

Oct. 25th, 2018

star star star star star_border

carl riggs Yuma, AZ

Have gone solar since 2/17 and the panels have produced what was promised. Our home is 2500sf with a split existing a/c system (2) outside units. When we purchased the house in 5/16 monthly APS bills averaged about 350$$ a month in the summer and appox 275$$ a month in the winter. We have found that for 8-1/2 months our APS bill is appox 35-50 a month mostly taxes etc. The other 3-1/2 months we're averaging appox 175-325 APS bill. Our goal was to average about 200$ a month year round. We're not quite there yet because our existing A/C units are 13 years old and one will get replaced this winter with a new efficient unit. Anyone thinking you will get 100 percent away from APS forget it they still bill you for many different things. So in a nut shell we're getting what was sold to us and am satisified. Hopefully with the new A/C unit our summer rates will decrease.

6 years ago

Sunrun Logo

Reply from Sunrun

Wow, what an amazing review. Thank you Carl R. for sharing your fantastic experience with us. We are proud to hear how satisfied our customers are. We are here to create a planet run by the sun and you are a part of this as well, thank you! Power forward!

Sep. 18th, 2018

star star star star star

WAYNE BARBOUR Shingle Springs, CA

I researched a lot of solar companies. I asked many of my friends that had solar installed. At that time, 2014, there were very few that offered a PPA plan. Sunrun was one. I talked with their Rep. He was very helpful and informative. I was convinced the PPA was for me. No cost at all. How could I go wrong to not cough up 20 to 30 thousand dollars for a loan to own and maintain my system. With the PPA plan Sunrun takes care of everything. I recommended Sunrun to my friends. They were equally happy with all the results from Sunrun. Thanks guys!

6 years ago

Sunrun Logo

Reply from Sunrun

Hello Wayne, thank you for sharing your awesome review. We aim to keep things simple by setting just expectations and providing you with the most supportive customer service. We're happy this was the experience throughout your solar transformation Power Forward!

Jul. 9th, 2018

star star star star star

Chuck Fraley Carlsbad, CA

We went thru Costco for the extra security. Sunrun's installation was neat, well organized and well coordinated with a new roof we installed at the same time. We chose a lesser percent (roughly 75% of our previous years usage) and have now gone almost two years and our balance with the electric company is under $100, when our monthly bills ran $265 on average. Great experience.

6 years ago

Sunrun Logo

Reply from Sunrun

Thanks for sharing your wonderful story, Chuck F! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

Mar. 9th, 2018

star star star star star

Howard Lyn-Kew Odenton, MD

I was aware of solar energy but not until Mr. Jonathan N. approached me about installation that my interest was piqued. Since that initial meeting, I had it installed and he recently visited to ensure the system is meeting my expectations and provide more general information about solar energy. He is motivated, enthusiastic, and that along with the savings I am already realizing validated that I made the right decision. He is truly an outstanding employee.

6 years ago

Sunrun Logo

Reply from Sunrun

That's what we love to hear, Howard! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

Feb. 27th, 2018

star star star star star

Kathryn Crawford Fullerton, CA

So sorry for those folks who had a bad experience with this company. I am very pleased with the installation process and my saleslady was and is very professional. Inspection scheduled and then an ok to turn this system on. The crew who did the installation was quick, professional and cleaned up everything. All concerns were addressed and taken care of. They first installed new roof tiles where the panels go because my roof tiles have 10 years left, and this is a 20 year installation project. All went well.

7 years ago