Sunrun: Read 4,821 User Reviews From Real Homeowners

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Verified Customer

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Steven

We had trouble getting the approvals from another energy company because every time they would try to get it put up they came back with some other kind of lame excuse why they wouldn't approve it. So yeah, SunRun did a fine job. I've had no problems with the equipmant at all. It produces energy and my light bill is virtually nothing. I've already recommended it several times.

7 years ago

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Verified Customer

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Ralph

The salesman that came to my home was very thorough and explain all the details and how it works. He was very good which is why I choose SunRun. The instillation went very good. They were very neat and clean. They even laid out tarps when they went in the attic. I've had SunRun for about four years now and my electric bill has gone down, especially the months like spring and summer with air conditioning and stuff. So, I'm really pleased with the money I save.

7 years ago

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Verified Customer

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Gary San Diego, CA

They've been responsive and anything that's come up on they have taken preemptory action to ensure that the system continues to operate efficiently. Instillation went fine. People showed up when they said they would and they did the installation very quickly and efficiently. There was one minor glitch that they corrected promptly because they were monitoring the system and realized that something that wasn't working right so they came out and fixed it before I even realized there was a problem.

7 years ago

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Verified Customer

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Kathleen Vista, CA

The specific representative that was sent to our home was professional she was reasonable and took time to listen to what our needs were. She found the right number of panels and installation to set our scheduling. I couldn't have asked for a better customer service. If I had a question they are always available and responsive even after the installation.

7 years ago

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Verified Customer

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Lon Sun City, AZ

For instillation they sent out their crew supervisor who came they and went very quickly. They were very organized and professional. They completed walking us through and explained what they were going to do. Then after instillation, they explained the whole process once again and how everything works. Our bills have been nonexistent so I mean we're getting a good return on our investment. During the whole process support information was provided and the follow up on on everything has been very good.

7 years ago

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Verified Customer

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Peter Grand Terrace, CA

We like SunRun because they have been a very good company. Whenever we have had a problem that we needed fixed, they are prompted about coming right out to check our system. The men who come are very polite and listen to what the problem is and are just very good with the customer. The instillaton process went great, they did everything they needed to do and were very good at cleaning up after themselves.

7 years ago

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Verified Customer

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Raymond Saint Albans, NY

SunRun saves me money on my electricity bills. If I have any questions about my account or anything they handle it professionaly. The installation process was excellent. They went up on the roof and put every solar panel in one by one. Then they did the electricity really well from that from the basement o on up to the top of the roof so it was definitely a professional job.

7 years ago

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Verified Customer

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Rosamond

I chose SunRun because I checked some reviews online and I was impressed they actually offered leasing plans. They we were very clear, forthright, and honest about what the whole process was going to be like. The instillation process was just very professionally done and they were very interested in making it look good on the outside which I really appreciate. They rearranged the panels a different way so it would look more aesthetically pleasing. I thought was great that they really are concerned about how we're actually living with these panels.

7 years ago

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Verified Customer

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Karen Barnegat, NJ

Sun Run was recommended to me by my brother. It took a while to see the full effect but now I am starting to see it. Everything is working perfectly. It all went smoothly, they finished installing it in two days and the men were very courteous and they cleaned up after themselves. Every time I call with a question, they answer it quickly and honestly.

7 years ago

Reply from Sunrun

We love to see that from your installation all the way through your contact with customer care has been great. Welcome to the Sunrun family, let's create a better environment. Please let us know if you have any questions!

May. 4th, 2019

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Verified Customer

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Theresa San Diego, CA

We got it because it was offered through Costco. Our representative was very responsive and answered all my questions in a timely manner. When we decided to add another panel, he had no issues making the change. They also reached out to me before the end of the year for purposes, to make sure I had the amount I needed to claim my credit on the federal tax return. Everything seems to be working great and installation went very smoothly.

7 years ago

Reply from Sunrun

Hello Theresa, we are happy to see that you were able to go solar through our partner Costco. We loved to read about your experience and are happy to see that the number of benefits you received after going solar. Thank you for helping us create a planet run by the sun!

Apr. 23rd, 2019

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Verified Customer

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Johann Marysville, CA

We had it in our last home and it was a pleasant experience so when we bought a new home we called the same man. Anytime I have any question in regards to the sale of my house and getting it set up in the new house, they were very helpful and tell me every step. The sales rep is awesome, anytime we needed anything, we messaged and it was taken care of. We have had no problems with it.

7 years ago

Reply from Sunrun

Our Service Transfer team works hard to make sure that we are making this transition from the homeowner to the buyer as seamless as possible. We are happy to see that this was your experience. Thank you for sharing your experiences, and hope to see you get solar on your new home.

Apr. 23rd, 2019

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Verified Customer

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Deborah Sumter, SC

They have done everything they said they would do and I didn't have to do much myself. Everything was installed on the roof and in just a couple of days and the man from the electric company made sure everything was done right. I haven't saved sixty to eighty dollars on month on my electric bill yet but I am hoping I will start saving soon. I have recommend it to some family and friends.

7 years ago

Reply from Sunrun

Deborah what a wonderful review. Thank you for taking the time to let us know what a great job we did. We are excited to see what savings are in store! Let's create a planet run by the sun!

Apr. 15th, 2019

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Verified Customer

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Jerry Las Vegas, NV

They have a better plan and a better team to put the solar panels up the other companies. It is good equipment and it is all made in the US. Their customer service is persistent and they get right back to you. There were a few glitches but they fixed that immediately. The price could be a bit lower but with the cost of installation and panel it's probably within market value.

7 years ago

Reply from Sunrun

Jerry thank you for your taking the time to leave us a review we appreciate you sharing your experience!

Apr. 11th, 2019

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Verified Customer

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Theo Manteca, CA

They were with Costco and I know that Costco only uses the best and does a lot of research before they have people come in and sell their products so I knew it had to be a good company. Their customer service kept me in the loop about installation, which was done within three to four hours, and if I had any questions they were there to answer. The solar product seems to be working well in my house.

7 years ago

Reply from Sunrun

Love reading this review! We will make sure you are happy Theo as a Sunrun and Costco customer. Thank you for helping us create a better environment and a planet run by the sun.

Apr. 11th, 2019

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Verified Customer

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Cheryl Sena Santa Clarita, CA

Superb Customer Service and Product! Mike T was so awesome; the way he described the features and the payment options of our new Solar System. The process to install was also quick and easy. Finally, the crew came out, made sure the roof was ready for the installation, and we were good to go very quickly. He followed up to make sure we were enjoying our new system soon after. I'd recommend SunRun to anyone wanting out of paying exhorbitant fees for electricity!

7 years ago

Reply from Sunrun

What a wonderful review Cheryl! You are the reason that we love what we do. Customers that are happy with their overall experience, we want to thank you for helping us create a planet run by the!

Mar. 11th, 2019

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Verified Customer

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Charles Hemet, CA

They offer a lease instead of buying the solar panels. We had a lot of difficulties at the beginning with installation and getting it all set up with the power company but they were very supportive and helpful. Their equipment does not come with fencing to keep the birds away so we had to have somebody come in and put wire around the outside and I think that should be part of the equipment.

7 years ago

Reply from Sunrun

Thank you for your feedback, Charles. We have areas of opportunity, and thank you for this information. We are happy to hear that you were overall statisfied! Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Gilbert Phelan, CA

I'm satisfied, it seems to be a good investment. The equipment works well. They did a good job with installation, they stayed with it until it worked. There was some delay in getting started but once they started it one or two days for the actual install and there was a problem and then it took two or three day for the tech change and it has been fine ever since.

7 years ago

Reply from Sunrun

Meeting your satisfaction is what we strive for Gilbert. It's amazing to read about your experience with the installation all the way through getting any issues addressed in a timely manner. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Peter

Customer service has always been really prompt and able to give me the right answers or put me in touch with the right person. Installation went really well. The people were very knowledgeable and professional and stayed out of the way of other people in the house. They were generally very friendly. I have had any technical issues with the equipment.

7 years ago

Reply from Sunrun

Peter what an amazing review, you made our day! It's important to be prompt and provide correct information, that way the customer feels comfortable during the process. If you ever have any questions feel free to reach out to us, we will always be welcoming and responsive to your needs.

Feb. 20th, 2019

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Verified Customer

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Bob Santa Ynez, CA

The people are great. Problem of reliability. First experience of losing PG&E line power, SunRun system went DEAD, (this is with battery backup). Eric (SunRun) engineer was able to troubleshoot the problem to 9V battery that powers an electronic computer board made by Solar Edge. Solar Edge was suppose to be monitoring our SunRun system but did not catch this problem. It seems the only way to verify that our system is working is via actual power outage and not through simulation (which is done when checking out the system; ie: turn main PG&E power breaker 'off & on'. We will not know if our 'solar system with battery backup' is actually working until we have an actual PG&E area power outage, which would only happen during some disaster, ie; power lines down, flooding, etc. This is not a good time to verify an emergency power backup system. Hopefully SunRun will remedy the design issue with Solar Edge in the near future.

7 years ago

Reply from Sunrun

Thank you for taking the time to leave us a review, Bob. We love to hear that you love the people that helped you go solar. Rest assured we are working towards a resolution in regards to your design discrepancy with SolarEdge. We want your battery backup to work for you without any issues. You are helping us create a planet run by the sun!

Feb. 15th, 2019

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Verified Customer

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kathye Collier Grass Valley, CA

Everyone from start to finish on the Sunrun team did exactly what they said they would do. All appointments were kept and everyone was so polite it was refreshing. We haven't had the installation long enough for me to recommend them as to savings and apparently I will not know if I am indeed saving money until 1 year has elapsed. I will know more at that time.

7 years ago

Reply from Sunrun

Wow! Amazing review Kathye C. we are so pleased to hear that your appointments were kept and our team was professional. Since your Sunrun rate is lower than that of your utility, so rest assured you are in the right hands! Welcome to the Sunrun family, let's power forward.

Feb. 12th, 2019

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Verified Customer

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Robert Davis Riverside, CA

Initially I learned about Sunrun because I knew one of their representatives. I certainly liked the idea of going green and saving money on my electrical utility bills with them. When I talked to the representative they were fantastic. They had confidence in their numbers and were really professional so I signed up. The installation was great and everything works well, I've had no issues with them whatsoever

8 years ago

Reply from Sunrun

Grateful for your wonderful feedback, Robert Davis! After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Edward Cartlidge Bethlehem, PA

I have 10 years of experience in the solar business. I'm an independent business owner that represents Zoom Solar and they use SunRun to do their installations. We already had a SunRun run facility in Bethlehem and I wanted to talk to them about getting another one installed up in Lake Harmony. It seems like they're not up there yet though. The representative that we talked to was very good. They were very professional and proactive when I called in for information regarding the process. From start to finish that takes about 3 months, with most of the process being related to permits. I feel very good about working with them. Since I work for Zoom Solar, I get a residual income every month for using the system.

8 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Joseph Hamm Phoenix, AZ

When I moved to Phoenix I had a lot of companies come by offering solar. At church I actually talked with someone that turned out to be the manager for SunRun. Since I hadn't been around for too long, I wasn't really eligible for solar but once I hit the one year mark I talked to the SunRun manager and got everything figured out. All around they did a great job, everything was done seamlessly. I met a lot of representatives and they were all very polite and professional. They're extremely busy so sometimes it took them a little while to get back to me, but they always called back. The welder installation team did a fantastic job. There were a lot of things coming onto the roof and they did a very professional job. My electric bills are now lower.

8 years ago

Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

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Verified Customer

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Gordon Beaver San Lorenzo, CA

I researched about 10 different companies and they came up with the best deal for me. We signed up for the service and it didn't cost me anything to get it up on the roof. Eric, the representative that I talked to, was absolutely perfect. He came all the way out of town substituting for someone else and did a great job. He came back out a second time because we needed to talk with him some more and he did a nice job.

8 years ago

Reply from Sunrun

Thanks for your advocacy, from start to finish, providing the best customer experience is our aim! It's why trusted retailers stand behind our brand! As well, having local branches in most every state we operate ensures speedy and efficient installations for your project. So happy you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Richard Hoffman Oceanside, CA

We started looking through Costco since they have good merchandise and got their name that way. We were just interested in solar, but we had heard horror stories from other people that had used other solar energy companies. The customer service rep that we talked to as very enlightening though. He came out to our house and explained everything to us. In the end we just decided to go with Sunrun. So far our experience has been excellent.

8 years ago

Reply from Sunrun

We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward!

Apr. 5th, 2018

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Lori S Benicia, CA

They made the installation process easy and fast. I have not received my first bill with the solar yet so cannot comment on that.

3 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Sep. 2nd, 2026

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Verified Customer

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Edwin Reyes Chicago, Illinois

Thank you Baher for showing me all the process step by step and answering all my questions!

1 month ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jul. 23rd, 2026

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Verified Customer

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Steven Moffat Los Angeles, California

I have used Sunrun twice on separate house. And I have referred them to 3 other e

1 month ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jul. 23rd, 2026

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Verified Customer

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Steve Herborn Omaha, Nebraska

Sunrun has been a good company to work with. We love not having an electric bill!

2 months ago

Reply from Sunrun

This is wonderful to hear, Steve! It's great to hear you're happy with our services and that you haven't had an electric bill since going solar. We really appreciate you sharing this with us!

Jul. 24th, 2026

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Verified Customer

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Kevin Mcdonough Tehachapi, California

SunRun helps to keep my summer electric bill down. Thank you Tony for resending the link in

2 months ago

Reply from Sunrun

This is wonderful to hear, Kevin! It's great to know you're happy with your system and that it has kept your electric bill down over the summer. Thanks for choosing Sunrun!

Jul. 24th, 2026

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Verified Customer

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Richard Williams Lake Elsinore, California

They were on time quick and easy work product was up in one day just waiting on form to clear

2 months ago

Reply from Sunrun

This is awesome, Richard! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 23rd, 2026

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Verified Customer

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Shadi Shaltaf Budd, Illinois

Process was smooth and it gives a peace of mind during power outages. It saves money as well.

2 months ago

Reply from Sunrun

Thanks for your review, Shadi! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 23rd, 2026

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Verified Customer

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Susan A Lum Suisun City, CA

Sunrun has been honest with us from the start. Great Company, they do what they say

2 months ago

Reply from Sunrun

This is awesome, Susan! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 23rd, 2026

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Verified Customer

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Robert Downey Albany, New York

The product works and when challenges arise SunRun steps up to work with the homeowner.

2 months ago

Reply from Sunrun

Thank you for sharing your feedback, Robert! We're so glad to hear your system has been performing well and that our team has been there to support you when needed. Thanks for being part of our Sunrun family!

Jul. 7th, 2026

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Verified Customer

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Jeff Livonia, Michigan

Anthony was great. Super professional, not pushy, and friendly and super educated!

2 months ago

Reply from Sunrun

Thank you for sharing this with us, Jeff! We're thrilled to hear Anthony was knowledgeable, friendly, and provided a pressure-free experience. We'll be sure to pass this along!

Jun. 30th, 2026

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Verified Customer

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Jamie Providence, RI

We wanted to save money on our electricity bills and have always wanted to be solar independent.

2 months ago

Reply from Sunrun

Thank you for sharing your experience, Jamie! We're thrilled to hear your system has been working well and that you've saved money on your electric bill. Thanks for choosing Sunrun!

Jun. 30th, 2026

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Verified Customer

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Carmen Azzopardi Colorado Springs, CO

I have had Sunrun solar for three years. I could not be happier with the system.

2 months ago

Reply from Sunrun

We truly appreciate your 5-star review, Carmen! It's great to hear you've enjoyed our services over the last three years and are glad to have you as part of our Sunrun family!

Jun. 30th, 2026

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Verified Customer

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Michele Lewis Surprise, AZ

A great company, solar has saved up hundreds of dollars in electricity. Best decision ever.

2 months ago

Reply from Sunrun

This is awesome, Michele! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 1st, 2026

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Verified Customer

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William Mckenna Southampton Township, New Jersey

They have been my solar provider for 8 years . I also have referred 3 families to them .

2 months ago

Reply from Sunrun

Thank you so much for being part of the Sunrun family!

Jul. 1st, 2026

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Verified Customer

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Michael Manning Maynard, MA

The salesman I was working with Raine was knowledgeable ,sensible and informative

2 months ago Edited July 1, 2026

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jul. 1st, 2026

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Jacqueline Herriman Poughkeepsie, NY

Jonathan is fantastic. No pressure. Very knowledgable. And honest. Great experience overall due to his help and expertise.

1 month ago

Reply from Sunrun

Thank you, Jacqueline! We're so glad Jonathan made your experience a positive one with his knowledge and pressure-free approach. We appreciate you sharing this with us!

Aug. 15th, 2026

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Sarah S Porterville, California

I chose sun run cause they came and explained the process and made it very easy for us plus heard great things about from my parents

1 month ago

Reply from Sunrun

We're glad to hear the process was easy and clearly explained, Sarah! It's great to hear your parents' experience helped you feel confident in choosing Sunrun!

Aug. 15th, 2026

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Fabian Lopez Van Nuys, California

The fellas did an amazing job at explaining and walking me through the whole process. They communicated promptly and were very informative.

1 month ago

Reply from Sunrun

Thanks for sharing, Fabian! We're glad our team kept you informed and took the time to walk you through the entire process. Thanks for going solar with Sunrun!

Aug. 11th, 2026

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Anne Wiesner Beacon, New York

Our sales rep Jonathan V. was professional, knowledgeable and personable. Always on hand to answer questions and to explain and answer any concerns

1 month ago

Reply from Sunrun

Thank you for sharing, Anne! It's wonderful to hear that Jonathan was easy to work with and always available to answer your questions. We'll be sure to share your kind words with him!

Aug. 8th, 2026

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Verified Customer

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Frank Richardson New York, New York

I found out from the sales experience that my wife and I were being given an accurate description of the entire solar story and our role in everything.

2 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jun. 23rd, 2026

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Verified Customer

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Linda Smedley Manvel, Texas

I choose Sunrun because the representative seemed to know how to explain all my questions regarding solar power.

3 months ago

Reply from Sunrun

This is great to hear, Linda! We're really glad you were able to get all of your questions answered and that your representative took the time to walk through everything with you. Thanks for choosing Sunrun!

Jun. 13th, 2026

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Sharon Laroche Union, New Jersey

Many thanks to Favielle E. who canvassed our neighborhood promoting SunRun. Based on her presentation and information we decided to install a Tesla battery to our home.

2 months ago

Reply from Sunrun

This is awesome, Sharon! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 23rd, 2026

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Salome Los Angeles, California

Karina me ayudó a resolver todas mis preguntas y estoy muy satisfecho con su ayuda. Sólo le doy un 10 por toda su atención que tuvo con nosotros. Gracias

2 months ago

Reply from Sunrun

¡Nos alegra mucho saber que tuvo una buena experiencia, Salome! Agradecemos sinceramente que se haya tomado el tiempo de compartir sus comentarios. ¡Gracias por desempeñar un papel tan importante en nuestra comunidad solar y por ayudarnos a crear un planeta impulsado por el sol!

Jul. 1st, 2026

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Rosalyn Owens Budd, Illinois

Tia was professional and patient with me, a senior citizen. I liked how she explained the process to me and made sure I understood. I recommend her to anyone.

2 months ago

Reply from Sunrun

Your review brightened our day, Rosalyn! Thanks for taking the time to share your experience with Tia. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 23rd, 2026

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Peter Falzone Needham, Massachusetts

Raine is a great Rep, accommodating for scheduling, walked us through the whole process & made sure we were comfortable with everything before signing up

2 months ago

Reply from Sunrun

Peter, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 23rd, 2026

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