Sunrun: Read 3,922 User Reviews From Real Homeowners

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Verified Customer

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Jean

I was incredibly impressed with the customer service provided by this company. They were quick, professional, and did a great job. What really stood out to me was that they followed up with me even years later to make sure everything was still going well. Overall, I highly recommend this fantastic company.

2 years ago

Reply from Sunrun

This makes us so happy, Jean! Thank you so much for being part of our Sunrun family!

May. 8th, 2024

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Verified Customer

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David

The communication throughout the process was excellent, and the work was completed efficiently. The installation team from SunRun was responsive and kept me informed. Everything went according to plan without any hiccups. Overall, I am extremely satisfied with the outcome and the service provided.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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David

The installation process went smoothly overall, with the only hiccup being a few roof tiles accidentally broken. SunRun promptly replaced them without any additional charges. I appreciated their professional follow-through and the customer service provided throughout the entire experience.

2 years ago

Reply from Sunrun

Your review brightened our day, David! Thanks for taking the time to share your experience. We're happy to hear we were able to promptly fix the tiles. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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Nivan

I had a great experience with the company. They were responsive, professional, and took care of my needs. The tile work on the roof was done promptly and well. Although there is a slight delay with the interior work, I'm not in a rush. Overall, they have been responsive to my concerns and saved me money. I'm satisfied with their service.

2 years ago

Reply from Sunrun

Thanks for your review, Nivan! We're glad you've had a good experience with us! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Gilbert

So far, my experience has been excellent. Any issue I've had was responded to in a timely manner. I had some questions, but overall, I couldn't be happier. I'm saving money, which is great. The service was good, and I was satisfied with the effort put in. Overall, it's been a positive experience, and I'm content with it.

2 years ago

Reply from Sunrun

Thanks for your review, Gilbert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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GB

Customer service was excellent, addressing all my concerns promptly. They resolved all issues efficiently, ensuring a smooth experience. Since installation, the product has been running flawlessly without any problems. Highly satisfied with the service and performance.

2 years ago

Reply from Sunrun

Thanks for your review, GB! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Terri

I had a great experience with the service. The bill was reduced significantly without any issues. The process was smooth, with James being very helpful and answering all our questions. The installation was completed quickly and efficiently. Overall, I am very satisfied with the service provided.

2 years ago

Reply from Sunrun

Thanks for your review, Terri! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Mike

The system I purchased has performed exactly as promised by the salesperson. The installation process was smooth, although it took some time to get approval from PGE. Overall, I am extremely satisfied with the system and it has met all my expectations. I couldn't ask for more in terms of performance and reliability.

2 years ago

Reply from Sunrun

Thanks for your review, Mike! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Anonymous

I recently tried this product and found it to be quite satisfactory. The interactions were smooth and efficient, with no particular issues to note. Overall, I had a positive experience and would recommend it to others without hesitation.

2 years ago

Reply from Sunrun

Thanks for your review! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Rose

The experience was fantastic. The salesmen were incredibly personable, friendly, and knowledgeable. They made the process smooth and enjoyable. My husband and I were impressed by their professionalism and expertise. Overall, they were great guys to work with, and we highly recommend them.

2 years ago

Reply from Sunrun

Rose, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Delbert

I had a fantastic experience with this service. Everything went smoothly without any problems. The process was quick and efficient, and the team did an exceptional job. I would highly recommend this to anyone looking for a reliable service. My overall experience was excellent, and I would definitely suggest it to others.

2 years ago

Reply from Sunrun

This is awesome, Delbert! Your positive feedback is like a ray of sunshine to us. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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David

I am extremely satisfied with the service provided by this company. The work they did for me was perfect, and I am very pleased with the outcome. I have never encountered any issues while doing business with them, and I hope more people choose to work with them in the future. Overall, I highly recommend their services.

2 years ago

Reply from Sunrun

Thanks for your review, David! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Sheila

We've had great results with our solar service. The team was quick to fix any issues and installed everything efficiently. Our gas and electricity bills were significantly reduced thanks to the solar panels. The electric company was impressed with the results. Overall, we are very satisfied with the service provided.

2 years ago

Reply from Sunrun

Thank you for sharing such positive feedback, Sheila! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Anonymous

I recently had a service done by this company and I must say, the experience was mostly positive despite some delays. The technicians were helpful and accommodating, making sure the job was completed to our satisfaction. Overall, we are pleased with the service they provided and appreciate their efforts to work with us every step of the way.

2 years ago

Reply from Sunrun

Thank you for taking the time to share your experience with us! We’re thrilled that our technicians were helpful and accommodating on your project. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

May. 8th, 2024

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Verified Customer

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Judith

I had a great experience with SunRun. Whenever we had questions, they were always available and on time. They explained everything clearly and followed through with no mess. I highly recommend them for their professionalism, respectfulness, and overall great service. It was a pleasure working with them.

2 years ago

Reply from Sunrun

Thank you for sharing your feedback, Judith! We are thrilled to hear that we were able to help answer your questions in a timely manner. Thanks for helping us create a planet run by the sun.

May. 8th, 2024

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Verified Customer

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Stephen

I am extremely satisfied with the service provided as every time I reach out, the issue is promptly resolved. The process has been seamless and efficient, with no room for complaints. The overall experience has been top-notch and I highly recommend it.

2 years ago

Reply from Sunrun

We really appreciate you taking the time to share your feedback, Stephen! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!

May. 8th, 2024

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Verified Customer

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Martin

I am currently facing issues with SunRun as they are refusing to expand my solar system. Despite the smooth installation process, I am disappointed that my contract prevents other companies from adding solar panels to my roof. This has left me feeling frustrated and limited in my options, creating a bind that I am unhappy about.

2 years ago

Reply from Sunrun

Thank you for sharing your experience, Martin. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Gary

I recently had solar panels installed by SunRun on two of my houses in Arizona. The installation process went smoothly and quickly. However, I am still receiving high bills from Tucson Electric, so I can't say for sure if it was worth it. SunRun has moved out of Arizona, so I can't compare my bills to theirs. Overall, it seems like a good deal, but I would advise others to wait and see before making a decision based on my experience.

2 years ago

Reply from Sunrun

We are so sorry to hear this, Gary. We would love to review your system's performance and any other specific concerns you have, so that we can help get this resolved for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!

May. 8th, 2024

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Verified Customer

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Wilfred

I was highly satisfied with the services provided. Everything I asked for was done efficiently - from coordinating with the electricians and solar panel installation to tree removal. The team did a great job and cleaned up thoroughly. I also received a bonus as promised. Highly recommend their services.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Wilfred! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Saiid

I had a great experience with this service. Everything went smoothly without any issues. The staff took their time and knew what they were doing. The process took about a day, maybe a day and a half. Overall, I was very satisfied with the service.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Saiid! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Barbara

I was asked what rating I would give, and I must say it would be the highest. The service was exceptional, and the staff were incredibly polite. They were thorough in their work and ensured everything was done well. I appreciated the professionalism and efficiency displayed throughout my experience.

2 years ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Barbara! We're delighted to hear that you found our service and staff excellent and that we were there every step of the way. Your satisfaction is our priority and we're glad to hear that you appreciate our professionalism and efficiency. Thank you!

May. 8th, 2024

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Verified Customer

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Larry

The service was excellent, with respectful technicians who arrived promptly and completed the job smoothly. It's been a couple of years now, and everything is still working perfectly. The installation process was quick, taking only a few hours. Overall, I am very satisfied with the service provided.

2 years ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Larry! We appreciate you taking the time to share your experience during this process. Thanks!

May. 8th, 2024

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Verified Customer

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William

I am extremely satisfied with the service provided by the company. They are always prompt in answering any questions I have and keep me updated on the progress. The installation process was quick and efficient, even with a metal roof. I highly recommend them to anyone considering solar power for their home.

2 years ago

Reply from Sunrun

William, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Larry

The service I received was excellent. The team took their time to ensure the building plan was perfect and the installation went smoothly. They were efficient and had everything up and running within a week. I appreciate their follow-up to check on how things are going and if I had any feedback. Overall, I am pleased with their work and the service provided.

2 years ago

Reply from Sunrun

This is awesome, Larry! Your positive feedback is like a ray of sunshine to us, and we're so happy that the installation process was seamless for you. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Irina

I have been quite satisfied with my experience so far with Sun Run. Everything has been very smooth and I have encountered no issues. Overall, I am pleased with the service and would recommend it to others looking for a reliable option.

2 years ago

Reply from Sunrun

Irina, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

May. 8th, 2024

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Verified Customer

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Joel

I had some issues with the product initially, but they were eventually resolved. There was a problem a few months after installation, but it got fixed after a month or two. Overall, the customer service was helpful and resolved my concerns.

2 years ago

Reply from Sunrun

We are happy to hear that our team was able to help resolve any issues you were having after your installation. Thank you for taking the time to share your feedback with us, Joel!

May. 8th, 2024

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Verified Customer

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Jose Ojeda

The customer service at Sun Run was very good and responsive when I reached out. While I had some concerns about subcontractors, overall I am satisfied with their service. The communication was clear, and I found them to be very responsive. I am pretty well satisfied with the service provided by Sun Run.

2 years ago

Reply from Sunrun

Your review brightened our day, Jose! Thanks for taking the time to share your experience, and we're so happy that our Customer Care Team was responsive and attentive during this process. Thank you for being part of our Sunrun family!

May. 8th, 2024

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Verified Customer

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Kevin

The customer service was receptive, although I had to contact them multiple times for the same issue. The installation process was smooth, with neat and courteous technicians. However, there were discrepancies in the system's performance compared to what was promised in the contract. Despite assurances of rebates for underperformance, I did not receive them over several years. Overall, the experience was mixed due to inconsistent system output and unfulfilled promises.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Kevin. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Daniel

My experience with the system installation was positive overall. The customer service was responsive and helpful, although there were some delays in scheduling due to my system acting up. The installation itself went smoothly without any issues or inconveniences. It has been a few years since then, but I have no complaints about the service provided.

2 years ago

Reply from Sunrun

Daniel, thank you for taking the time to share your experience with us! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

May. 8th, 2024

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Verified Customer

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Manuel

I have had a positive experience with this service. Whenever there is an issue, they respond promptly and send someone to fix it. While we did encounter some problems, they were able to resolve them satisfactorily. Overall, I am satisfied with their service.

2 years ago

Reply from Sunrun

We really appreciate you taking the time to share your feedback, Manuel! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!

May. 8th, 2024

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Verified Customer

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Beau

The installation process was smooth and efficient. The team completed the work in a timely manner, although it did take longer than expected. Despite the slight delay, they were professional and got everything done. I was impressed with their service and would definitely recommend them. Additionally, I appreciated being able to pay my bill early. Overall, a positive experience with this company.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Beau! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Elizabeth

I had a bit of trouble during the process, but overall, I would say it went fine. The customer service representative was polite and helpful, although there were a few moments of confusion. In the end, my issue was resolved satisfactorily. I appreciate the assistance and would consider using this service again in the future.

2 years ago

Reply from Sunrun

Thank you for sharing your experience and thank you for your review, Elizabeth. We are happy to hear you had an overall good experience and thank you for helping us create a planet run by the Sun!

May. 8th, 2024

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Verified Customer

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William

I had a great experience with Sun Run's customer service. The representatives were friendly and provided good service. The installation process was smooth and completed in a day. Overall, my experience with Sun Run has been positive and I am satisfied with their work.

2 years ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, William! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

May. 8th, 2024

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Verified Customer

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George

I had a great experience with the customer service team. They were prompt, efficient, and professional in setting everything up. The salesman was helpful, and the unit has been working smoothly for over a year with no issues. Overall, I am very satisfied with the service provided.

2 years ago

Reply from Sunrun

Hi there, George! We are thrilled to hear that you had such a positive interaction with our Customer Service Team. It brings us joy to hear that they were prompt and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

May. 8th, 2024

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Verified Customer

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John

The representative greeted me with a friendly "Hello" and asked how I was doing. I responded positively, stating that everything was great. The exchange was pleasant and efficient, leaving me satisfied with the service provided.

2 years ago

Reply from Sunrun

Hi there, John! We are thrilled to hear that you had such a positive interaction with your Sales Representative. We appreciate you taking the time to share your experience with us. Thanks!

May. 8th, 2024

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Verified Customer

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Sharon

I recently tried this product and it has exceeded my expectations. It has been incredibly beneficial in terms of saving me money. The overall experience was great, and I have no complaints. I highly recommend it to others looking for a similar solution.

2 years ago

Reply from Sunrun

Thanks for your review, Sharon! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Henry

I had a wonderful experience with this service, finding it to be thorough, efficient, and smooth. I am completely satisfied with the outcome and would highly recommend it to others. The process was seamless and the results exceeded my expectations. Overall, a fantastic experience that I am very happy with.

2 years ago

Reply from Sunrun

Your review brightened our day, Henry! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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James

I recently had some work done on my roof, and although I wasn't around for most of the service, I found it to be satisfactory. There were no broken tiles, which was noted, and overall, it was a good experience. The job was completed well, even though I wasn't present for most of it. I would recommend this service based on my positive experience.

2 years ago

Reply from Sunrun

We appreciate you sharing your experience with the recent work you had done on your roof, James. Thank you for taking the time to share your feedback with us!

May. 8th, 2024

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Verified Customer

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Henry

I have always relied on them for assistance whenever needed. The last interaction was 7 years ago, and it was smooth. Currently waiting for a response to a recent query, but no issues so far. I trust their service and have no concerns. Expecting a prompt reply. Everything has been satisfactory.

2 years ago

Reply from Sunrun

We are happy to hear that you are enjoying the full benefits of going solar, Henry! It brings us so much joy to hear that our representatives were prompt and able to assist you. Thank you!

May. 8th, 2024

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Verified Customer

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Marcel

I had a positive experience with this product. It exceeded my expectations and I would highly recommend it to others. The quality was top-notch and it met all of my needs. Overall, I am very satisfied with my purchase and will definitely be a returning customer.

2 years ago

Reply from Sunrun

Thanks for your review, Marcel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Harold

The service provided was excellent - punctual, informative, and efficient. The work was completed promptly, with clear explanations throughout. The quality of the work was impressive, and everything was tidied up efficiently. Overall, a great experience with the team.

2 years ago

Reply from Sunrun

Harold, we are so happy to hear that our services were punctual, informative, and efficient. Thank you for taking the time to share your positive experience with our team.

May. 8th, 2024

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Verified Customer

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William

I recently had 5 technicians come in for installation, although I haven't needed to use the system much yet. They were quick to answer my questions and completed the job in 2 days. Everything looks good and works well. I haven't had any issues since then, and my utility bill is now in the negative, which I appreciate.

2 years ago

Reply from Sunrun

We're delighted to hear that our technician team was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, William!

May. 8th, 2024

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Verified Customer

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Sharon

I am so grateful for having solar panels installed in my home. They have truly made a significant positive impact on my life. The energy savings and environmental benefits have been invaluable. I highly recommend going solar to anyone considering it.

2 years ago

Reply from Sunrun

Thanks for your review, Sharon! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Leonard

I've had this product for nearly three years now, and it's been smooth sailing. Initially, there was a minor issue with the panel color not matching my trim, but the company quickly rectified it on the same day. Overall, the experience has been problem-free, and I am satisfied with the performance. No complaints at this point.

2 years ago

Reply from Sunrun

It brings us so much to joy to hear that our team was able to rectify the issue you were having with the paint color not matching your trim. Thank you so much for your positive feedback, we are so happy that you are enjoying your system! Thanks Leonard!

May. 8th, 2024

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Verified Customer

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Carl

The help I've received from the representatives has been excellent. They are knowledgeable and always up-to-date with information on energy savings. The communication is smooth and timely, and I have had no problems with the company.

2 years ago

Reply from Sunrun

This is awesome, Carl! Your positive feedback is like a ray of sunshine to us, and we're so happy that your representatives were informative and able to answer any questions you had. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Anonymous

I had a frustrating experience trying to get information about a product. The customer service was unhelpful and made it difficult to get the answers I needed. It was a disappointing and time-consuming process that left me feeling dissatisfied with the company.

2 years ago

Reply from Sunrun

Thank you for bringing this matter to our attention. We are so sorry to hear that you had an issue with getting information from our Customer Service Representatives about our product. Your feedback is immensely valuable to us, and we appreciate your openness in sharing your concerns. To ensure we address all your needs, please feel free to send us a private message with your service address to resolutions@sunrun.com if there is anything else you need assistance with. Once again, we apologize for what happened, and we look forward to making things right. Thank you!

May. 8th, 2024

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Verified Customer

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Susan Moffat Mission Viejo, CA

The amount of money I pay each month is super! Have the app so can track my energy amounts and that my panels are working. Have had no need for customer service since installation. I like that Sunrun is constantly monitoring their equipment and will take care of it if anything goes wrong. My rep was super attentive until the system was all turned on and now I struggle to get a response to a question via text. I have yet to receive the money promised for referring a customer.

2 years ago

Reply from Sunrun

Susan, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. We definitely don't want you to miss out on your referral, and we want to get this resolved for you as quickly as possible. In order to best assist you, we will be sending you a private message requesting additional account information so we can help you further. Thanks so much!

Jan. 12th, 2024

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Verified Customer

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Lauren

I had a great experience with SunRun. The team was communicative throughout the installation process, which was quick and completed in just one day. The foreman was excellent, providing a clear rundown of the work. Everything was explained beforehand, and they followed up after the install to ensure everything was working well. Overall, a straightforward and satisfying project.

2 years ago Edited January 10, 2024

Reply from Sunrun

Your review brightened our day, Lauren! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 10th, 2024

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Verified Customer

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Carl Coutu Hope Valley, RI

Dislike how long it takes from installation to activation of the system. I realize you are at the mercy of the local inspectors but the process literally took months. Communication could improve during that period. However, your installers were excellent and cleaned up after themselves.

2 years ago

Reply from Sunrun

Thank you for sharing your story, Carl. Your feedback helps us continue to improve your solar experience and we genuinely appreciate you sharing your experience. Thanks so much for choosing us as your solar provider.

Jan. 10th, 2024

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Verified Customer

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Anonymous

they were very engaged during the project and kept me informed of the progress of the installation. They were pretty thorough about providing information on the financial requirements and things like that. It's too early to tell whether the duration of the equipment is going to be good. But so far it's worked fine.

2 years ago

Reply from Sunrun

Thank you for your review! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 1st, 2023

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