Sunrun Reviews
9.9
Overall Score
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Michael Gage Philadelphia, PA
Our roof was leaking but we could not afford the $13,000 cost for replacement – we heard we could get roof replaced if we went solar – we called several solar providers who said we did not qualify because we had too many trees – and we would need to remove trees at our own expense before being considered for solar – and while this was happening our heating/air conditioning system began failing and needed to be replaced at a cost of $12,000 – it was an overwhelming situation – that was until we met with Nick Z of Sun Run – he arranged for the needed trees to be cut down and stumps removed – and he arranged for a new roof of our house – and all the work was done quickly and professionally – we then get solar installed and are currently awaiting required inspections before being turned on.
We were paying Atlantic Electric $180 a month as part of a budget – and that is what we will now be paying SunRun instead – and we just received notice that because of usage our bill with Atlantic Electric is now increasing to $240 per month – fortunately once our system solar system is turned on our bill with Atlantic Electric will just be $20 or so – and $180 to Sun Run – so our monthly cost for electricity will be $40 less per month – and since we now have a high efficiency air conditioner our usage may be less than what we generate and therefore will get a refund from Atlantic Electric.
I can’t say enough good things about Nick – he was able to completely change our situation – we now have a nice roof – a yard that can grow grass and a garden – and will be paying less for electricity now and for the next 25 years – he was kind – efficient – professional – responsive – a joy to work with – I am forever grateful to Nick and SunRun.
9 months ago
Reply from Sunrun
Michael, big thanks for sharing this with us! We’re over the moon to hear that Nick was attentive and was able to help turn your situation around. Your engagement contributes significantly to our mission of creating a planet run by the sun. Thank you for taking the time to share your experience.
Feb. 29th, 2024
Review Source
Wimsatt Family Belmont, NH
Outstanding service and communication from first call to completion of installation and activation! We had a dedicated contact person (John K) that guided us through the process from day one. He explained the system and options. Contract process was simple and understandable. We had options to choose from to determine the best pricing structure that fit our budget and expectations. Installation crew was professional, friendly and receptive to my questions and suggestions regarding final placement of panels and installation. Coordination with our electric supplier was very smooth. Looking forward to watching the system generate solar energy credits to offset all of our electric demand.
11 months ago
Reply from Sunrun
Wimsatt Family, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 8th, 2024
Review Source
Zack Darling Santa Rosa, CA
I'm so thrilled with my Sunrun experience. At first I was the biggest skeptic. I was sure there was some angle where the company was getting the better of me, but after multiple spreadsheets, due diligence and some serious tire-kicking, the Sunrun deal turned out to be as good as they said it was. My rep, Damian, was incredibly attentive and worked with me every step of the way. His high integrity and great communication made the entire experience enjoyable. Now I'm the cool kid on the block with my snazzy new solar panels and Tesla Power Wall. As everyone else's PG&E bill continues to skyrocket, we're basking in the Sunshine of a locked-in low monthly bill. It feels like I'm the one getting the better end of this deal.
11 months ago
Reply from Sunrun
Thanks for your review, Zack! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jan. 2nd, 2024
mark pearce
Emily was the best. Clearly explains the process. On time. A really great ambassador for Sunrun sales and service.
1 month ago
Reply from Sunrun
Thank you for sharing your feedback, Mark! We are thrilled to hear that your representative, Emily, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!
Nov. 19th, 2024
creighton galloway Cupertino, CA
We were super thrilled with David W. service and follow through! We would definitely recommend David W. and Sunrun!!
1 month ago
Reply from Sunrun
Hi Creighton, we're thrilled you had a good experience working with David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and helping us create a planet run by the sun!
Oct. 29th, 2024
Verified Customer
Review Source
Dawn Burns
Alex always answered any questions on timely manner. We have not had any issues with our solar..
3 months ago
Reply from Sunrun
This is awesome, Dawn! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Sep. 24th, 2024
BMW Development development
SunRun is a scam. Be prepared to pay HUGE, as in thousands of dollars for a tru-up at the end of the year. Our supposed lower PG&E bills have over doubled since we got the system. We went through SunRun because they were in Costco and we trusted them. They got the sale and now we are in a really bad spot financially because of it. I would do your research very carefully before using them. They are no longer in Costco because they are horrible!
2 months ago
Reply from Sunrun
We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting your service address so we can connect you with an Expert who can take a closer look at your system. We look forward to turning this situation around. Thanks!
Oct. 17th, 2024
Brian G
They forgot to install a piece of equipment on the roof for the panels which caused my room to get flooded with water. Now they refuse to fix my floors because it was only damaged in one area of the floor(over 4 laminate planks where damaged). Mind you they haven’t checked the roof plywood for any damage ( I installed the roof in 2022 completely brand new btw). Don’t use SunRun they don’t care about your property!
2 months ago
Reply from Sunrun
Brian, we appreciate you reaching out and letting us know about the damage to your room. Our team would be more than happy to look into these damages to see how we can help. To get started, please send a message to resolutions@sunrun.com with your service address so we can confirm your account information. Thanks!
Oct. 11th, 2024
Review Source
Sheila Paller
The 4 months wait for all the permits and approvals was worth the wait. We now can start saving on our electric bill and get off the grid .
2 months ago
Reply from Sunrun
Sheila, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!
Oct. 9th, 2024
Dwarakanath Vembar
I am using sunrun since July 2024. So far no one from sunrun has called me to inquire how is the system running. they have done a sloppy job of not informing me about the BUDGET program and I am paying so much for comed now than before and i am also paying for SUNRUN since i lease this service. never have i been so deserted by someone who says they are the best. before the solar was installed i was getting much cheaper electricity bill. i live in Palatine IL and i am very unhappy with their customer support.
2 months ago
Reply from Sunrun
Dwarakanath, thank you for bringing this to our attention. Sincere apologies for the issues you have experienced with our services and apologies for not providing you with a positive customer service experience. We have located your account and requested an Escalation Expert to contact you as quickly as possible to assist you. Thank you!
Oct. 2nd, 2024
Verified Customer
Review Source
Israel Lupercio
The best experience from star to finish on my a/c unit…Edwin thanks for all your help and make the process easier
3 months ago
Reply from Sunrun
We're delighted to hear that your representative, Edwin, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!
Aug. 23rd, 2024
Verified Customer
Review Source
Cathy Holiday
Shannon was amazing, very helpful and really knows her information about solar energy, I would highly recommend her.
4 months ago
Reply from Sunrun
Thank you for sharing your feedback, Cathy! We are thrilled to hear that your representative, Shannon, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!
Aug. 17th, 2024
Verified Customer
Review Source
Rolando Alvarado
Working with Sunrun has been a pleasure. They always have been there when I needed service and to solve any problems.
4 months ago
Reply from Sunrun
Thanks for your review, Rolando! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Aug. 13th, 2024
Verified Customer
Review Source
Robin
The installation process with SunRun was efficient and professional. However, the lack of clarity from the salesman regarding costs has led to higher expenses for me post-installation. If given the chance, I would reconsider signing a contract with SunRun due to increased electricity expenses.
5 months ago
Reply from Sunrun
We're so sorry to hear about your frustration Robin, and we want to do everything we can to resolve it quickly for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert that can assist you. Thank you!
Jul. 22nd, 2024
Verified Customer
Review Source
David
I've been waiting since January for a problem to be resolved, and it's still not taken care of. The installation was done years ago, so that's not the issue. The real problem lies in their poor customer service. It's frustrating to deal with a company that doesn't prioritize resolving issues in a timely manner.
5 months ago
Reply from Sunrun
We’re truly saddened to hear about the challenges you’ve encountered, David. Your satisfaction matters to us, and we’re eager to better understand your situation. To get a better understanding of how we can assist, we will be sending you a private message requesting your service address. Once we gather more information, we can then assign an Escalation Expert to help resolve your concerns. Thank you!
Jul. 23rd, 2024
Verified Customer
Review Source
Vincent
I was misled by Randy H. into believing I would receive a promotional $1,000 check for signing on with Sunrun. After installation, Sunrun had no record of such a promotion as it relates to me. Also, most do not benefit from what was said to be a 30% tax credit from the government. As a retired/unemployed citizen I pay no taxes and so I receive no tax credits or any hope of $1 back on my investment. If Randy H. would have told me this, I would have never had Solar installed and I would have avoided arguments with my justifiably incredulous wife. Also,, if one does qualify for tax credit, they only have 5 years to claim it. In most cases people do not pay nearly enough taxes to claim the full credit. For example, if you install a $50,000 system as my neighbor did you would qualify for a $15,000 tax credit. This means that unless you usually pay $3,000 when you do your taxes, you will not receive your 30% back in 5 years. As I see it, if you are in less than an upper-middleclass income bracket, you should not go solar.
3 months ago Edited September 13, 2024
Reply from Sunrun
Hello Vincent,
My name is Aulana and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?
Thank You,
Aulana
My name is Aulana and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?
Thank You,
Aulana
Sep. 14th, 2024
Jeff Campbell
This could be a GREAT company. It's their customer service that is horrible! As of Sept 10, 2024, now over three years since I signed up with them, the install is not finished. I have tried and tried to get a service person to come look at what's not finished or working, and customer service will not send someone out. I now have the California State Contractors Board working on getting them to come out. There is so much more I could add to this, Like how I wrote a letter to the President of the Sunrun, her office didn't even reply. Or, I had missing stucco around my electrical box outside for 28 months. Backup battery not connected to my house. The sad thing is, I had two other houses I was going to have them install solar. And the rating stars below, if they would have done there job in a timely manner and customer service would have treated me as a valuable customer, they would all be 5 STARS! So be very careful if you use them!
3 months ago
Reply from Sunrun
Hello Jeff, thank you for taking the time to reach out to us. Let me start by saying we are so sorry to hear that it is taking longer than expected to complete your project, and we completely understand your frustration with this. In order for us to look into the delays, we will be sending you a private message requesting additional account information so we can help you further. Thank you!
Sep. 11th, 2024
Chad
Unfortunately, I have bad experience with Sunrun.
My bill with Edison was $150/month or less during the year and $600 to $800 during July and August.
Now with Sunrun, I am paying $221.00 to Sunrun and $50 to $100 during the year and $500 to $600 during July and August to Edison.
I spoke to the sales manager, and she gave me a SMART idea, I should appreciate her and Sunrun about her advice and mentality, she said: "you can turn off the refrigerator if you think it will increase the electric bill" .
I reached out again to my Sales rep. and he helped me to get in contact with a Manager from Sunrun, her name is Yosselin. She tried with a professional way to show me that the solar system is working good but my consumption increased. Then she suggested to have her team call me to add more Panel and for sure pay more and she reached out to me in June 24, 2024 saying the Team will call me and till now 8/26/2024 end of Summer 2024 I didn't hear back from Sunrun Team.
I won't recommend the service of Sunrun for anybody.
All that happened around June 2024 and till now
3 months ago
Reply from Sunrun
Thank you for bringing this to our attention, Chad. We are so sorry to hear this and we would be happy to look into this for you. We will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.
Aug. 27th, 2024
Verified Customer
Review Source
Raj
I was really impressed with the installation process, it was done very well. The amount of work done was just right, not overwhelming at all. So far, everything has been going smoothly and I'm happy with the results.
7 months ago
Reply from Sunrun
This is awesome, Raj! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
David
I don't hear much from them, making it hard to judge. We still have bills from PGE and SunRun. The service was good overall, but no, I wouldn't recommend it.
7 months ago
Reply from Sunrun
Thank you for sharing your feedback and thank you for your review, David. We will be sending you a private message to assist you with your concerns. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Kiki
The installation of solar panels caused extensive damage to my roof and resulted in a costly replacement of a window. Although the customer service representative was helpful and reimbursed some of the damage, the overall experience was marred by the lack of accountability from the installation team. The positive aspects were overshadowed by the significant financial burden I had to bear due to the damages caused during the installation process.
7 months ago
Reply from Sunrun
Thank you for sharing your story, Kiki. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we can look into this further for you. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Chester
My experience was really good. They delivered on all their promises and I'm satisfied with the service. That's all I have to say.
7 months ago
Reply from Sunrun
Your review brightened our day, Chester! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
May. 8th, 2024
Verified Customer
Review Source
Casimiro
The service did not meet my expectations as it was supposed to help with my electricity bill, but I am still paying a significant amount. I feel disappointed as it has not provided the assistance I was hoping for, and I am still paying for additional charges on top of my regular bill. Overall, I am not satisfied with the service and do not feel like it has been beneficial to me.
7 months ago
Reply from Sunrun
Hello, Casimiro, thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. Please send your service address to resolutions@sunrun.com. This will enable us to allocate an Expert to address your situation. Thank you for your cooperation!
May. 8th, 2024
Verified Customer
Review Source
Raul
I had a great experience, almost perfect. I was truly satisfied with the service provided. The staff really took care of me, making me feel valued and cared for.
7 months ago
Reply from Sunrun
We're thrilled you had a good experience, Raul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Melody
I had a positive experience initially, but it went downhill when I needed to contact management. Despite promises, they never followed up on an incident, leaving me feeling neglected and disappointed. Overall, the lack of communication and accountability was very disappointing.
7 months ago
Reply from Sunrun
Melody, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. If you could send us a message containing your service address and a brief summary of the issues you’re dealing with to resolutions@sunrun.com, we’d be grateful. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!
May. 8th, 2024
Review Source
David Barraza
Tami and her team have been great to work with. The process has been very easy to follow and has moved quickly. I’ve been informed of every step that is taken and I’m looking forward to getting my system up and running.
4 months ago
Reply from Sunrun
Thank you for sharing your feedback, David! We are thrilled to hear that your representative Tami was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!
Aug. 9th, 2024
Verified Customer
Review Source
Robert Wonsley
Great support. Survice Representative, Phillip K., explained solar Panel installation and electricity cost savings thoroughly. He stops by my house frequently to check my satisfaction and answer questions.
4 months ago
Reply from Sunrun
Robert, your feedback is greatly appreciated! We’re delighted to learn that Phillip, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.
Aug. 6th, 2024
Review Source
Daniel Gaestel
My agent was personable and very knowledgeable. He made sure I understood everything we spoke about, and even though he couldn’t make the sale because my roof was too small he made the visit enjoyable.
4 months ago
Reply from Sunrun
Your review brightened our day, Daniel! Thanks for taking the time to share your experience!
Aug. 5th, 2024
Desmond Cobb
Great introduction to solar and it was a very educational experience, staff provided a super informative explanation of the solar program and answered questions honestly without gimmicks.
4 months ago
Reply from Sunrun
This is awesome, Desmond! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thank you for considering us as your solar provider!
Jul. 31st, 2024
Verified Customer
Review Source
Joseph
Sunrun makes it easy, fast, and affordable. Cut to the chase and work around your schedule is the way to make someone smile. After 3 years, an upgrade to more panels is the way to go!
4 months ago
Reply from Sunrun
Thanks for your review, Joseph! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jul. 31st, 2024
Wanda Gonzalez
I was not informed that I had options for the panels I was only given lease choice. I was told I can have them removed anytime , I called and was told to ready contract. I had 4 trees that were blocking panels in morning hours I showed proof and did not get help only if I would recommend client and installed was offered 1000. I paid 4500 got the tree removed and now I was producing almost double. I was told I was getting what I was supposed to. Yet still getting bills everymonth light company. Regret putting these on my new roof that I paid for.I was not informed that I had options for the panels I was only given lease choice. I was told I can have them removed anytime , I called and was told to ready contract. I had 4 trees that were blocking panels in morning hours I showed proof and did not get help only if I would recommend client and installed was offered 1000. I paid 4500 got the tree removed and now I was producing almost double. I was told I was getting what I was supposed to. Yet still getting bills everymonth light company. Regret putting these on my new roof that I paid for.
5 months ago
Reply from Sunrun
Wanda, we truly appreciate you bringing this to our attention. We are so sorry to hear that you are still having higher than expected bills, and our team would be happy to take a closer look at your system for you. Please be on the lookout for a private message from our team requesting your service address. Once we verify your account we will assign a designated Expert to help you further. Thanks!
Jul. 13th, 2024
Verified Customer
Review Source
Anthony Simms
I like the way customer service is I like that my bill is at a certain rate all the time every month I like when I have a problem I have no problem getting answer. I like how the whole process was set up if anybody ask about my panels, I would share that information and try my best to convince them that is the way of the future.
5 months ago
Reply from Sunrun
We're thrilled you had a good experience, Anthony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jun. 29th, 2024
Verified Customer
Review Source
Dave
great product. i only wish that they werent so insistent to not overbuild the system. you can always add panels later, they said. BUT not without negating the terms of the original install. It was pretty bad advice.
9 months ago
Reply from Sunrun
Thank you for your review and thank you for sharing your experience, Dave. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Mar. 20th, 2024
Verified Customer
Review Source
Michael
I recently had the pleasure of using this company for installations in two different homes, and I must say, they exceeded my expectations both times. The process was smooth, quick, and they delivered on everything they promised. Their service is top-notch, and I truly believe they are the best company in the business.
11 months ago Edited January 10, 2024
Reply from Sunrun
Michael, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that you have used our company in two of your homes. Thanks for being part of our Sunrun family!
Jan. 10th, 2024
Verified Customer
Review Source
Robert Jones Washington, DC
I have been very pleased with the way the panels blend in
with my roof. Also, the small amount of additional items
necessary to make the electric hook up.
11 months ago
Reply from Sunrun
Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jan. 3rd, 2024
Review Source
Ed McDaniel
all good. System installed and fully operating.
1 week ago
Reply from Sunrun
Thanks so much for sharing, Ed! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!
Dec. 14th, 2024
Verified Customer
Review Source
Wayne Ayudan
Loved the overall experience from the beginning to end of the process. Was always kept updated throughout the process and employees were very informative and helpful. The work from installation to completion was excellent.
1 month ago
Reply from Sunrun
Thanks for your review, Wayne! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Nov. 22nd, 2024
Review Source
Ernesto Ramirez
SunRun Solar representatives turned out to be a whole lot better than expected. After talking to neighbors with solar systems by far SunRun exceeds them. No issues from start to finish. Dates for preparation, installation and up and running were right on time as promised. Neighbors have taken over two years to get approved and running.
6 months ago
Reply from Sunrun
Thanks for your review, Ernesto! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jun. 8th, 2024
Verified Customer
Review Source
Paul L
My entire experience with Sunrun has exceeded my expectations. The installation process was uneventful.
My expected power production has met the plan exactly. The one service call reponse I requested was immediately addressed and the minor concern resolved. I recommend Sunrum 100%.
6 months ago
Reply from Sunrun
We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jun. 8th, 2024
Verified Customer
Review Source
Judith Roberts
I liked that they took time to explain the process and what solar panels could do to lower my extremely high electrical bill living in Phnx., AZ. And, they are right!!! Everyone living in extreme heat should have solar. It has saved me $1000's for my electric.
7 months ago
Reply from Sunrun
Judith, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
May. 22nd, 2024
Verified Customer
Review Source
Theresa Smith
When I first researched solar companies, a review that stated "I love watching the meter rewind". It's literally my favorite thing! This company is amazing! Answers all questions and easy to deal with. Great customer service!
7 months ago
Reply from Sunrun
We're thrilled you had a good experience, Theresa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 16th, 2024
Verified Customer
Review Source
MrGerardoflores
Currently doing a purchasing power agreement and it’s way cheaper than paying for solar that the electric company. People I know are paying over $500 a month for electricity and I’m only paying $160. Plus, I had no out of pocket expenses getting solar installed. Would highly recommend using Sunrun Solar.
7 months ago
Reply from Sunrun
Thanks for your review, MrGerardoflores! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Review Source
Scott Olson
I initially inquired about solar with Sunrun. Brian came to my home and completely explained the process. After doing an energy analysis I decided to proceed. Brian and the Sunrun team were terrific throughout the process and the installation as well as follow up.
7 months ago
Reply from Sunrun
We're thrilled you had a good experience, Scott! We really appreciate you taking the time to share your encounter with Briana and our Sunrun staff. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 8th, 2024
Review Source
Guy Dennis
My house has been using solar panels from Sunrun for two northern Colorado winters now. My electric bill has only twice but above $8.65, but twice I received checks from the electric company for supplying them. My solar bill is constant. I’m really amazed that I don’t see solar panels on every home here in Colorado.
7 months ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Guy! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
May. 8th, 2024
Review Source
Scott Draper
Sunrun did everything they said they were going to do. As of this month Tucson electric power owes me money. I can’t tell you how much I love that however it took a long time to get the solar set up as Sunrun and TEP could not agree on the correct configuration, my system went online in July after several months of negotiation with TEP overall I like the system. It seems senseless to not have solar in Arizona.
7 months ago
Reply from Sunrun
Thanks for your review, Scott! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thank you for being such an integral part of our solar community.
May. 7th, 2024
Verified Customer
Review Source
Brian G (DJdarkman)
Picking a solar company was not easy after doing my research I chose SunRun and it was a great decision. Big projects never go smooth but working dedicated and honest people like myself made the difference. I give my full approval of this company in every aspect and love my solar system.
7 months ago
Reply from Sunrun
Thanks for your review, Brian! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 7th, 2024
Verified Customer
Review Source
Alexis Kilburn
The process to request the installation of solar panels is incredibly easy! Everyone has been so kind and helpful. They walk you through every step and follow up to make sure everything is perfect! A truly amazing company with the best staff!
7 months ago
Reply from Sunrun
Alexis, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our team was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!
May. 3rd, 2024
Verified Customer
Review Source
Sylvis Daubenspeck
Our Sunrun solar panels have been everything we were told they would be. We worked with Marc L. who explained and made the installation process work smoothly. The installers were very professional and the system has worked well for more than a year now.
It has paid for itself.
7 months ago
Reply from Sunrun
Sylvis, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had that with Marc! Thank you for helping us create a planet run by the sun!
May. 1st, 2024
Mar Golding
After talking with multiple solar companies we decided on Sunrun and have not looked back. It was no pressure and they answered all questions. They kept in constant contact with us during the entire process and follow up was incredible. That was over a year ago and they still keep in touch. The difference in our power bill is great!
7 months ago
Reply from Sunrun
Thanks for your review, Mar! We're so happy to hear that you're saving money with solar. We aim to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 1st, 2024
John Amorelli
Everything with SunRun has been very smooth. From day one there was an explanation of options for the system. Once I finally got the PTO, it’s been seamless. The team at SunRun is always nice and the app has a lot of information
7 months ago
Reply from Sunrun
This is awesome, John! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!
May. 1st, 2024
