Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Jyoti Drummond

Great solar experience with pricing, solar w battery backup and installation and even painting the pipes the color of the house so everything looks nice. Highly recommend!

11 months ago

Reply from Sunrun

Hi Jyoti, we're thrilled you had a good experience! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 13th, 2024

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Verified Customer

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Christopher Kobel

The product (panels, battery, controller) works as advertised, the installation was relatively pain-free, and the customer service has been responsive.

11 months ago

Reply from Sunrun

Thank you for sharing your experience, Christopher! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Dec. 12th, 2024

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Verified Customer

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Frank Kerkemeyer

The installation process was seamless and was executed as explained. Have been using the system for 6 months and it is performing as designed. We are very happy with it.

11 months ago

Reply from Sunrun

Frank, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Dec. 6th, 2024

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Verified Customer

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Paul Velasquez

Sunrun has always taken care of the system they installed in my home, everyone I have referred has always been happy with there system and all there employees have been a pleasure to work with thanks again.

3 months ago

Reply from Sunrun

This is awesome, Paul! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 12th, 2025

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Trish Kincaid Cypress, TX

The installation process was very smooth. Our rep stayed in touch through the whole thing. The installation team was ver professional and efficient. When we had a battery issue we had a support person who kept us informed every step of the way.

7 months ago

Reply from Sunrun

Thanks for your review, Trish ! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 25th, 2025

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Verified Customer

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Megan A

Cole was great educating us on our first solar system in California. It worked so well we contacted Cole again when we moved to Nevada. The solar system is working great here, too.

1 year ago

Reply from Sunrun

This is awesome, Megan! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience in two states! Thanks for going solar with us!

Dec. 2nd, 2024

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Verified Customer

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Tommy Thomas

The Company did an amazing job from start to finish to complete the project. Timetables were pretty accurate and customer communication was very good. My wife and I are very pleased with the choice to go solar.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Tommy!

Dec. 2nd, 2024

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Verified Customer

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Angel Ramos

Been great having them, I’m not worried about maintenance and I’ve seen a steady production on the panels. The install was solid and fast. And about $100- $380 cheaper than what I would’ve been paying with Edison.

1 year ago

Reply from Sunrun

Thanks for your review, Angel! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 26th, 2024

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Verified Customer

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Wayne Ayudan

Loved the overall experience from the beginning to end of the process. Was always kept updated throughout the process and employees were very informative and helpful. The work from installation to completion was excellent.

1 year ago

Reply from Sunrun

Thanks for your review, Wayne! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 22nd, 2024

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Verified Customer

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John Roberts

SUNRUN has always been there to answer questions or resolve my issues. I don’t get that kind of customer support from some other companies. I also enjoy knowing that my calls will not routed to an overseas call center.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, John! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 15th, 2024

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Verified Customer

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Douglas C Pence

Product and service of Sunrun is unmatched. We just had them install on a second house and are delighted with the results. Who would be unhappy with saving 500 dollars a month over the summer?

1 year ago

Reply from Sunrun

This is awesome, Douglas! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 13th, 2024

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Verified Customer

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Ellie Uy

Though we decided to hold off on getting solar right now, still want to thank Jared for assisting us with the consultation. He was honest, helpful and knowledgeable. Highly recommend him.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with Jared. Please consider us in the future if you decide to go solar!

Oct. 29th, 2024

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Verified Customer

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Mariel Ramirez

Pleasant and professional from the beginning of him knocking on the door. Very reassuring and able to have us ease with the information and details of the services provided through Sunrun. He definitely made us believers.

1 year ago

Reply from Sunrun

Mariel, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Valerie

It has been fine, I haven't had a need to talk with anyone. For a while I was not able to get on the app but have since been on it. I wish it would show me how much electricity we have generated and how much we have used.

1 year ago

Reply from Sunrun

Valerie, your review brightened our day! We aim to provide you with the best solar service possible, and we're delighted to hear that you had a good experience. Our app team is always taking suggestions for new ideas, we've passed this along to them!

Oct. 29th, 2024

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Verified Customer

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Stephen

Awesome company! Great contact kept us in the loop of the process the entire time. Instllers were professional and did a fantastic job. All Electrical work looks amazing. System functions fantastic. 100% reccomended.

1 year ago

Reply from Sunrun

Stephen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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Chris Shepherd

Like: Sunrun's reporting capabilities so we can see how we are doing. Dislike: Sunrun's customer service help process is cumbersome and it was hard to understand some of the representatives because English was not their primary language. Also, we needed technical support and it took months to resolve.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, Chris. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate your concerns to look into further . Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Verified Customer

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Kent

Likes: Very proactive during initial installation and startup. Dislikes: 1. Installer failed to finish bird screen installation and failed to clean up the bird poop, even after they came back to complete installation. 2. Sunrun mistakenly bounced me to the installer to correct a Wi-Fi connection issue. 3. Sunrun hired a rudely aggressive and dishonest marketing firm to try and sell me an add on battery wall. 4. Sunrun told me the rain would keep my solar panels clean. According to two independent roofing / solar inspectors, the panels need to be cleaned annually.

1 year ago

Reply from Sunrun

Thank you for sharing your feedback, Kent. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Verified Customer

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Jimmy

I had a great experience overall; everything seemed to work smoothly. However, I was surprised to still receive an electric bill after the sales, which is a bit disappointing. It's close to what I expected, but I thought I wouldn't have any bills at all. Overall, I'm satisfied but with some reservations.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Jimmy. We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please be on the lookout for a private message requesting additional information. Thank you!

Oct. 11th, 2024

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Verified Customer

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Bruce

I had a positive experience with the service. Everything went smoothly during the installations, and I was pleased with how well they performed. Overall, I would recommend them based on my satisfaction with their work.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Bruce! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Ronald

The experience was quite smooth overall, which I appreciated. However, I did have some concerns that were not addressed at the moment. Overall, while there were positives, I felt some aspects could use improvement.

1 year ago

Reply from Sunrun

Hello Ronald,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to help with your concerns. In order to assist you, can you please provide me with your specific concerns and service address?

Thank You,
Aulana

Oct. 11th, 2024

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Verified Customer

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Dennis

I had some initial frustrations with the solar system, feeling like no one was coming to help. However, a technician did come out and addressed a few issues, ensuring everything was working correctly. Overall, the system has been trouble-free since then, so I’m satisfied with the resolution.

1 year ago

Reply from Sunrun

Thank you so much for your kind words, Dennis. We’re delighted to hear that our team was able to resolve the issues you were having with your system. Thank you for taking the time to share your experience with others.

Oct. 11th, 2024

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Verified Customer

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Karen Wright Ridgely, MD

I had a positive experience overall. The team has been very responsive and proactive when issues arise, always out here working to resolve them. It’s reassuring to know they are dedicated to maintaining quality service.

1 year ago

Reply from Sunrun

Karen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Linda

I had a frustrating experience with Sunrun. It took a long time to get everything installed, and they did it incorrectly, leaving me with issues on my roof. I regret choosing them as they haven't completed the project and have left me in the dark. They need to improve customer communication, especially regarding refunds and battery backup options.

1 year ago

Reply from Sunrun

Linda, we are so sorry for this experience and we want to help resolve your concerns as well as provide you with a better experience. Please email us at resolutions@sunrun.com with your service address, name and specific concerns so we can assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Cathleen

I had a great experience! Everything went smoothly without any issues, and I'm really happy with the service. Highly recommend it to anyone looking for a hassle-free experience!

1 year ago

Reply from Sunrun

Thanks for your review, Cathleen! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Donna

I've been very happy with this service. They truly exceeded my expectations, and I would recommend them to anyone looking for quality and reliability. Excellent experience overall!

1 year ago

Reply from Sunrun

Thanks for your review, Donna! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Donald

I had a good experience with the installation, although the hookup took longer than expected. Overall, I'm satisfied and would definitely consider using their services again despite the minor delay.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Donald. Your feedback helps us continue to improve your solar experience, and we apologize that your installation took longer than expected.

Oct. 11th, 2024

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Verified Customer

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Diana

I had my installation done recently, and I must say, it was a satisfying experience. I haven't encountered any problems, and overall, my experience has been positive. I'm pleased with how everything turned out.

1 year ago

Reply from Sunrun

Diana, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Anonymous

I had a very smooth experience overall. However, I found that there were no immediate issues or concerns at this time. Overall, my interaction was quick and efficient, but I did not encounter any significant problems.

1 year ago

Reply from Sunrun

Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Kirk

I had a great experience with the service. They inspected my roof quickly and efficiently, measuring for the panels and completing the installation smoothly. The cleanup was thorough, leaving everything in good order. Overall, it was a nice, hassle-free job!

1 year ago

Reply from Sunrun

Thanks for your review, Kirk! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Jane

I had a good experience with this service many years ago. I would definitely recommend it to anyone looking for quality. Overall, I'm satisfied with my experience and would suggest others give it a try.

1 year ago

Reply from Sunrun

Jane, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Sherry

The installation process was mostly smooth and completed in a day, but communication with the technicians was lacking, leading to some confusion. While I'm satisfied with the installation, I have concerns about my electricity bill being higher than expected. I’d appreciate more long-term information and updates from the company.

1 year ago

Reply from Sunrun

Sherry, thank you for reaching out to us and apologies for the lack of communication you experienced. We would be happy to assist you with your concerns and we will be sending you a direct message to assist you, thank you!

Oct. 11th, 2024

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Verified Customer

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Charlene

I had a great experience overall! Everything went smoothly without any issues. I also noticed a reduction in my energy costs, which is a big plus. I'm quite satisfied with the service and how everything was handled.

1 year ago

Reply from Sunrun

Thanks for your review, Charlene! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Louis

I had a great experience with the installation of our solar panels. The team was professional and completed the job quickly. The Sunrun representative was particularly impressive. Overall, I highly recommend their services!

1 year ago

Reply from Sunrun

This is great to hear, Louis! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Oct. 11th, 2024

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Verified Customer

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Yohannes

We love Sunrun solar , but my house now a lot of birds make a nest behind the solar panel because there’s a big space between the solar panel and the roof ( it’s easy to make nest ) , the other house that have the solar panel as well but not from Sunrun there no space , so the birds can’t make a nest . Our roof ‘s dirty n lots of bird feathers flying and on the roof too 😞, That’s our problem .

1 year ago

Reply from Sunrun

Yohannes, we appreciate you reaching out and letting us know about the bird nests behind your solar panels. If there is anything we can assist you with please send your service address to resolutions@sunrun.com. Thank you!

Oct. 11th, 2024

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Verified Customer

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Thomas

I am happy the way the system works now. In the beginning had problems it stop working . Took month to fix. Now I am very upset with the roof. The roofer did a terrible job. Had the ridge vent come off right before a storm. Paid someone to mail back on before the heavy rain hit. The roofer resecure the ridge vent but didn’t take care of the other issues like expose nails, gaps and shingles, and trimmed around the vents. I’m having another roofer to come out correct problems.

1 year ago

Reply from Sunrun

Thank you for taking the time to reach out to us, Thomas. We are happy to hear that you are enjoying your system and we hope you continue to enjoy the benefits of solar for years to come. If there is anything we can do to assist with your roof, please send your service address to resolutions@sunrun.com. Thanks!

Oct. 4th, 2024

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Verified Customer

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Donna

Sales and tech people are very knowledgeable, efficient and friendly. Equipment installed is unobtrusive and appears to work well. Spacing out payments monthly is easy to handle.

1 year ago

Reply from Sunrun

This is awesome, Donna! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 2nd, 2024

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Verified Customer

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Thomas

To be very honest promises made, promises not kept. After all the we need to inspect your roof, and electrical panel, we filed a formal complaint with Sunrun about our roof having an issue just below where the solar panel was installed, right where a human being would be standing to install the panel and they said it wasn’t their fault. They do not accept blame for damage by their installers. Only if the location of the panel is leaking. They never returned a report and just left us to fend for ourselves. Pathetic! SunRun DID NOT send their own team to inspect the issue either. They used secondary source. And I still do not have the report! We had to fix the roof issue ourselves!

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Thomas. We are so sorry for this experience and we want to help resolve this for you. We will be sending you a direct message to obtain additional information to assist you. Thank you!

Oct. 2nd, 2024

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Verified Customer

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Mark

Been a customer for a couple of years, and I have no complaints about the service. In fact, I love getting credits every month from our electric utility to the tune of hundreds of dollars a year.

1 year ago

Reply from Sunrun

Thanks for your review, Mark! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 18th, 2024

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Verified Customer

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Claire GoodisBaker

I live in the Phoenix West Valley. It's the end of August. My public service bills are still in the minus. That should say how much I love Sunrun. I keep my house at 75° even if it's 115° outside.

1 year ago

Reply from Sunrun

This is awesome, Claire! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 26th, 2024

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Verified Customer

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Valerie

I didn't have much interaction with the customer service team, so I can't provide a rating. The installation process went smoothly, they kept to their promised timeline. Overall, it was a positive experience with no issues.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Valerie! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Thomas

The salesperson I worked with was in touch and helpful, although the pricing ended up being a bit higher than expected. I did receive bills in the range of $400 to $500 for a few months, which seemed expensive compared to others with similar coverage. Overall, I feel that the cost could have been more competitive based on what others are paying. Despite this, the service was satisfactory and the communication was good.

1 year ago

Reply from Sunrun

Thomas, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Michael

I am happy with Sunrun 5 and have maintained a good relationship with them for over a year. The installation process was smooth and I have had no issues. I highly recommend Sunrun for solar energy solutions.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Michael! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks

Jul. 20th, 2024

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Verified Customer

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Michael

I had a great experience with this company. They were dependable and everything went smoothly without any incidents. I have no complaints at this time, everything is fine. Overall, it sounds good and I would recommend them.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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John

I recently had a solar panel system installed, and I have to say, I'm quite pleased with the results. The process was smooth and efficient - one day it was all set up, and the next day it was up and running. I haven't encountered any issues so far. Overall, I'm happy with the service and performance of the system.

1 year ago

Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anonymous

I have had minimal interaction with customer service, so it's hard to provide a rating. Regarding the installation process, I can't say much as I only know they came in and did the job. There was an issue with the solar panel not gathering energy initially, but they promptly fixed it. Overall, the experience was satisfactory.

1 year ago

Reply from Sunrun

Thank you so much for your kind words! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Jul. 23rd, 2024

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Verified Customer

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Robert

The solar pannel system has been running smoothly since I moved in, and I haven't encountered any issues. It was already set up when I arrived, and although I considered expanding it, I decided to hold off to avoid doubling our energy output. Overall, I'm satisfied with the service and performance of the solar system.

1 year ago

Reply from Sunrun

This is awesome, Robert! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Jul. 23rd, 2024

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Rudy

The experience with the solar company has been frustrating. It took 8 months for the initial installation, with delays and incomplete work. Numerous calls were needed to get them back, and now I'm waiting until May 29th for them to return. The original installation was fine, but a panel needed fixing, which also took months. I'm still waiting for the job to be finished, feeling disappointed with the service provided.

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Rudy. We understand your frustration with the delay in activating your system, and for that, we apologize sincerely. To address this, we will be sending you a private message requesting additional account information so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. If you have any questions or concerns in the meantime, please feel free to send us a private message. Thanks!

Jul. 23rd, 2024

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Verified Customer

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Scott

SunRun did a great job installing my solar panels. I rate them highly for their excellent equipment and service. Everything is working well on my end. Overall, I am very satisfied with their work.

1 year ago

Reply from Sunrun

This is awesome, Scott! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Jul. 20th, 2024

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Verified Customer

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Ronald

I recently had a great experience with SunRun. Their service was flawless and I believe there's always room for improvement. I've recommended them to many people, although I don't know anyone who has used them yet. Overall, I'm impressed with SunRun and would recommend them to others looking for solar solutions.

1 year ago

Reply from Sunrun

Your review brightened our day, Ronald! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Verified Customer

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Paul

Overall, I would rate my experience with SunRun poorly. The initial customer service and installation were fantastic, with great workmanship and efficiency. However, after the installation, the communication fell short when the person I was dealing with left the company and no one replaced her. This lack of follow-up made it difficult to understand the process, especially when there were delays due to external factors. While I'm happy with my solar panels and their performance, the post-installation support was lacking, leading to frustration for me and my neighbors who also got solar panels.

1 year ago

Reply from Sunrun

Paul, we are so sorry to hear that you have not had a pleasant experience and our team would love the opportunity to speak with you further about your concerns. We will be sending you a private message requesting additional account information. Thanks!

Jul. 20th, 2024

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