Sunrun: Read 4,243 User Reviews From Real Homeowners

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Verified Customer

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Jerry Las Vegas, NV

They have a better plan and a better team to put the solar panels up the other companies. It is good equipment and it is all made in the US. Their customer service is persistent and they get right back to you. There were a few glitches but they fixed that immediately. The price could be a bit lower but with the cost of installation and panel it's probably within market value.

7 years ago

Reply from Sunrun

Jerry thank you for your taking the time to leave us a review we appreciate you sharing your experience!

Apr. 11th, 2019

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Verified Customer

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Theo Manteca, CA

They were with Costco and I know that Costco only uses the best and does a lot of research before they have people come in and sell their products so I knew it had to be a good company. Their customer service kept me in the loop about installation, which was done within three to four hours, and if I had any questions they were there to answer. The solar product seems to be working well in my house.

7 years ago

Reply from Sunrun

Love reading this review! We will make sure you are happy Theo as a Sunrun and Costco customer. Thank you for helping us create a better environment and a planet run by the sun.

Apr. 11th, 2019

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Verified Customer

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Cheryl Sena Santa Clarita, CA

Superb Customer Service and Product! Mike T was so awesome; the way he described the features and the payment options of our new Solar System. The process to install was also quick and easy. Finally, the crew came out, made sure the roof was ready for the installation, and we were good to go very quickly. He followed up to make sure we were enjoying our new system soon after. I'd recommend SunRun to anyone wanting out of paying exhorbitant fees for electricity!

7 years ago

Reply from Sunrun

What a wonderful review Cheryl! You are the reason that we love what we do. Customers that are happy with their overall experience, we want to thank you for helping us create a planet run by the!

Mar. 11th, 2019

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Verified Customer

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Charles Hemet, CA

They offer a lease instead of buying the solar panels. We had a lot of difficulties at the beginning with installation and getting it all set up with the power company but they were very supportive and helpful. Their equipment does not come with fencing to keep the birds away so we had to have somebody come in and put wire around the outside and I think that should be part of the equipment.

7 years ago

Reply from Sunrun

Thank you for your feedback, Charles. We have areas of opportunity, and thank you for this information. We are happy to hear that you were overall statisfied! Let's create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Gilbert Phelan, CA

I'm satisfied, it seems to be a good investment. The equipment works well. They did a good job with installation, they stayed with it until it worked. There was some delay in getting started but once they started it one or two days for the actual install and there was a problem and then it took two or three day for the tech change and it has been fine ever since.

7 years ago

Reply from Sunrun

Meeting your satisfaction is what we strive for Gilbert. It's amazing to read about your experience with the installation all the way through getting any issues addressed in a timely manner. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Peter

Customer service has always been really prompt and able to give me the right answers or put me in touch with the right person. Installation went really well. The people were very knowledgeable and professional and stayed out of the way of other people in the house. They were generally very friendly. I have had any technical issues with the equipment.

7 years ago

Reply from Sunrun

Peter what an amazing review, you made our day! It's important to be prompt and provide correct information, that way the customer feels comfortable during the process. If you ever have any questions feel free to reach out to us, we will always be welcoming and responsive to your needs.

Feb. 20th, 2019

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Verified Customer

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Bob Santa Ynez, CA

The people are great. Problem of reliability. First experience of losing PG&E line power, SunRun system went DEAD, (this is with battery backup). Eric (SunRun) engineer was able to troubleshoot the problem to 9V battery that powers an electronic computer board made by Solar Edge. Solar Edge was suppose to be monitoring our SunRun system but did not catch this problem. It seems the only way to verify that our system is working is via actual power outage and not through simulation (which is done when checking out the system; ie: turn main PG&E power breaker 'off & on'. We will not know if our 'solar system with battery backup' is actually working until we have an actual PG&E area power outage, which would only happen during some disaster, ie; power lines down, flooding, etc. This is not a good time to verify an emergency power backup system. Hopefully SunRun will remedy the design issue with Solar Edge in the near future.

7 years ago

Reply from Sunrun

Thank you for taking the time to leave us a review, Bob. We love to hear that you love the people that helped you go solar. Rest assured we are working towards a resolution in regards to your design discrepancy with SolarEdge. We want your battery backup to work for you without any issues. You are helping us create a planet run by the sun!

Feb. 15th, 2019

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Verified Customer

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kathye Collier Grass Valley, CA

Everyone from start to finish on the Sunrun team did exactly what they said they would do. All appointments were kept and everyone was so polite it was refreshing. We haven't had the installation long enough for me to recommend them as to savings and apparently I will not know if I am indeed saving money until 1 year has elapsed. I will know more at that time.

7 years ago

Reply from Sunrun

Wow! Amazing review Kathye C. we are so pleased to hear that your appointments were kept and our team was professional. Since your Sunrun rate is lower than that of your utility, so rest assured you are in the right hands! Welcome to the Sunrun family, let's power forward.

Feb. 12th, 2019

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Verified Customer

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Robert Davis Riverside, CA

Initially I learned about Sunrun because I knew one of their representatives. I certainly liked the idea of going green and saving money on my electrical utility bills with them. When I talked to the representative they were fantastic. They had confidence in their numbers and were really professional so I signed up. The installation was great and everything works well, I've had no issues with them whatsoever

8 years ago

Reply from Sunrun

Grateful for your wonderful feedback, Robert Davis! After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Edward Cartlidge Bethlehem, PA

I have 10 years of experience in the solar business. I'm an independent business owner that represents Zoom Solar and they use SunRun to do their installations. We already had a SunRun run facility in Bethlehem and I wanted to talk to them about getting another one installed up in Lake Harmony. It seems like they're not up there yet though. The representative that we talked to was very good. They were very professional and proactive when I called in for information regarding the process. From start to finish that takes about 3 months, with most of the process being related to permits. I feel very good about working with them. Since I work for Zoom Solar, I get a residual income every month for using the system.

8 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Joseph Hamm Phoenix, AZ

When I moved to Phoenix I had a lot of companies come by offering solar. At church I actually talked with someone that turned out to be the manager for SunRun. Since I hadn't been around for too long, I wasn't really eligible for solar but once I hit the one year mark I talked to the SunRun manager and got everything figured out. All around they did a great job, everything was done seamlessly. I met a lot of representatives and they were all very polite and professional. They're extremely busy so sometimes it took them a little while to get back to me, but they always called back. The welder installation team did a fantastic job. There were a lot of things coming onto the roof and they did a very professional job. My electric bills are now lower.

8 years ago

Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

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Verified Customer

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Gordon Beaver San Lorenzo, CA

I researched about 10 different companies and they came up with the best deal for me. We signed up for the service and it didn't cost me anything to get it up on the roof. Eric, the representative that I talked to, was absolutely perfect. He came all the way out of town substituting for someone else and did a great job. He came back out a second time because we needed to talk with him some more and he did a nice job.

8 years ago

Reply from Sunrun

Thanks for your advocacy, from start to finish, providing the best customer experience is our aim! It's why trusted retailers stand behind our brand! As well, having local branches in most every state we operate ensures speedy and efficient installations for your project. So happy you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Richard Hoffman Oceanside, CA

We started looking through Costco since they have good merchandise and got their name that way. We were just interested in solar, but we had heard horror stories from other people that had used other solar energy companies. The customer service rep that we talked to as very enlightening though. He came out to our house and explained everything to us. In the end we just decided to go with Sunrun. So far our experience has been excellent.

8 years ago

Reply from Sunrun

We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward!

Apr. 5th, 2018

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Sherry Gonzalez Modesto, CA

Super supportive, super knowledgeable would recommend to everyone! Have enjoyed my experience with sunrun

4 weeks ago

Reply from Sunrun

This is awesome, Sherry! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 23rd, 2026

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Carol Los Angeles, California

Only because of my brother’s recommendation and I don’t know if I’m saving money at this point.

4 weeks ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Carol!

Jun. 23rd, 2026

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Verified Customer

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Ditas Asignacion Boulder Creek, California

They are professional and easy to deal with plus the quality of their work are simply superb.👍

2 months ago

Reply from Sunrun

Thank you so much for sharing, Ditas! It's great to hear you're happy with our work and that everything has been working well for you. Thanks for choosing Sunrun!

May. 8th, 2026

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Verified Customer

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Charles Arty Fontana, California

Was a smooth and easy process. Dylan was a professional and made everything clear and followed up.

2 months ago

Reply from Sunrun

Thank you for sharing this, Charles! It's great to hear Dylan was there to help you every step of the way and that the entire process was seamless for you. We really appreciate you sharing your experience with us!

May. 6th, 2026

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Verified Customer

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JEFFREY OLSON Valley Springs, California

Very easy to work with. Their package is straight forward and zero cost up front.

2 months ago

Reply from Sunrun

Thank you so much for sharing, Jeffrey! We're glad to hear you found our package straightforward and easy to understand. Thanks for choosing Sunrun!

May. 5th, 2026

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Maya Moreno Oakland, California

Good company. Bill provided excellent and effective customer service. great project management and communication from him

1 month ago

Reply from Sunrun

Thank you for sharing this with us, Maya! We're really happy to hear that Bill provided exceptional customer service and that he kept you updated during your project. We really appreciate you sharing!

Jun. 13th, 2026

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Cynthia Whitlock Simi Valley, CA

We had been interested in solar but it always seemed complicated so we never pulled the trigger that is, until Nick F. explained it so seamlessly.

1 month ago

Reply from Sunrun

Thank you for your review, Cynthia! We completely understand your concerns about the process being complicated, but we are glad Nick was able to explain everything in detail and helped answer any questions you had. Thanks for choosing Sunrun!

Jun. 13th, 2026

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Steven Hinshaw Pasadena, California

Sunrun is best of the best. I knew what I was signing up for and they didn’t disappoint. Happy to be apart of the Sunrun’s family.

1 month ago

Reply from Sunrun

Your review brightened our day, Steven! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 27th, 2026

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Verified Customer

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Donald Stattine

Sunrun made the whole process of converting to solar easy. I’ve had the system for one year now without a hitch. I give Sunrun a 10 out of 10.

3 months ago

Reply from Sunrun

Thank you so much for sharing, Donald! We are thrilled that you've had a seamless transition converting to solar and that you haven't had any issues since you've had them. Thanks for going solar with us!

Apr. 17th, 2026

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Verified Customer

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Sean Daves

Very responsive and help guide the process. Was always willing to get on a call to discuss questions

3 months ago

Reply from Sunrun

Thank you for sharing, Sean! We're happy to hear our team was responsive and supportive throughout the process. We appreciate you choosing Sunrun!

Apr. 11th, 2026

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Verified Customer

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Larry Rodriguez

Ever since sunrun installed my solar panels I loved it I have no complaints they're doing a very good job

3 months ago

Reply from Sunrun

This is awesome, Larry! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 10th, 2026

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Verified Customer

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Peter Blied

They have been responsive and helpful with all my questions. As a long time solar user, I'm happy to be with Sunrun.

3 months ago

Reply from Sunrun

Thanks for your review, Peter! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Joel Geesaman

Always do their best to give great customer service. When their are repairs needed, they contact me quickly to schedule a service appointment

3 months ago

Reply from Sunrun

Thanks for your review, Joel! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Jason Leger

It’s been about a year since my solar was installed and we are happy with everything. Thank you SunRun.

3 months ago

Reply from Sunrun

Thank you so much, Jason! We're really glad to hear everything has still been going smoothly over the last year! We appreciate you sharing your experience with us!

Apr. 9th, 2026

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Verified Customer

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Maureen Wood

Great customer service. Their support and timely response made what could have been a bad experience, great!

3 months ago

Reply from Sunrun

Thanks so much, Maureen! Really glad our team was there to support you and responded promptly anytime you needed help. We appreciate you sharing your experience!

Apr. 9th, 2026

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Verified Customer

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Elaine Hatcher

Friendly and professional employees. Never have had a problem all the years that I had system on my house.

3 months ago

Reply from Sunrun

We really appreciate you sharing this, Elaine! It's wonderful to hear that you're enjoying your system and have had no issues in the last few years. Thank you for your review!

Apr. 9th, 2026

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Verified Customer

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Ritesh Aggarwal

4 months ago

Reply from Sunrun

Thanks for your review, Ritesh! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 3rd, 2026

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Verified Customer

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Kent Dummert

Haven’t had a reason to complain about them. They installed our service and has cut our bill down to double digits instead of triple digits. Works well.

4 months ago

Reply from Sunrun

It's great to hear that your system is performing well and has cut your bill to the double digits! We appreciate you taking the time to share your feedback and are glad that everything has been working well. Thanks, Kent

Mar. 12th, 2026

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Verified Customer

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Namon Tarpley

Very happy with my Sunrun system. It’s helped keep my energy costs consistent while contributing to a greener planet.

4 months ago

Reply from Sunrun

Namon, we're happy to hear that your system has helped keep your energy costs consistent while supporting a cleaner energy future. Thank you for choosing Sunrun!

Mar. 12th, 2026

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Verified Customer

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Teresa Hilton

Our Sunrun team was awesome. Super communicative, walked us through every step, and made the process very easy! Would definitely recommend!

4 months ago

Reply from Sunrun

Thank you for your kind words, Teresa! We're thrilled to hear our team made the process easy and kept you informed every step of the way. Thank you!

Feb. 20th, 2026

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Verified Customer

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Warner Moy

I like sunrun because it’s easy to deal with company. People have a good knowledge , I don’t have to worry about almost anything.

4 months ago

Reply from Sunrun

Warner, thank you for your kind words! We're so glad you've found us easy to work with and knowledgeable throughout the process. Making solar simple and stress-free is exactly what we aim for.

Feb. 20th, 2026

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Verified Customer

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Ramlall Ramdass

My cousin introduced a few employees from Sunrun. They were very nice and they explain everything to me. I have no problem. It’s a solar install.

4 months ago

Reply from Sunrun

Ramlall, thank you for your kind review! We're happy to hear our team took the time to explain everything clearly and made the process easy for you.

Feb. 20th, 2026

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Margarita Palestino

I was referred by my niece Lauren, who Austin recently set her up. Austin is setting me up with new roof, main panel, solar panels and batteries. So excited to make the switch.

3 months ago

Reply from Sunrun

Margarita, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Apr. 10th, 2026

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Verified Customer

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Hassan Sultan

Amazing experience so far and encourage others to get it. Faysal Dib treated me like family and is always ready to answer questions or any concerns that I have.

7 months ago

Reply from Sunrun

Thank you for providing your feedback, Hassan! We’re delighted to hear that Faysal was attentive and addressed all your questions. Thanks for choosing us as your solar provider.

Dec. 19th, 2025

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Verified Customer

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Karl Roessler Ashburn, Virginia

Love our system. One issue, never received referral check.

2 weeks ago

Reply from Sunrun

Thank you for sharing your feedback, Karl. This helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 7th, 2026

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Adrian M

Dylan was awesome! He made sure to cover all bases and made me feel very comfortable being with Sun Run. If you are looking to get solar, I would advise you go through the process with Dylan. He will make sure you are in the best situation!

4 months ago

Reply from Sunrun

Adrian, we're thrilled to hear Dylan took the time to explain our products and programs and made sure you were comfortable during the entire process. Thank you for recommending Sunrun and for sharing your experience with Dylan.

Mar. 12th, 2026

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Jennifer

I was referred to Khelin back in January 2025 by a friend who previously got solar through him. I've had my solar system on for almost a year already. Thanks to Khelin, I have two Tesla batteries to cover my summer power blackout.

4 months ago

Reply from Sunrun

Jennifer, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Mar. 3rd, 2026

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Michelle L

I got solar for my rental property with Khelin back in 2023. My decision to move forward was to help my tenant save money and not rely on the utility company anymore. I was also happy that Sunrun provided free maintenance, repairs, and warranty coverage for my rental property.

4 months ago

Reply from Sunrun

Thanks for your review, Michelle! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Mar. 3rd, 2026

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H. Tang

Khelin helped me get solar in 2023. He was there every step of the way from beginning to end. He came to show me how to use the apps after my solar started working. I already recommended him to a few of my families. I am now enjoying my solar and savings.

4 months ago

Reply from Sunrun

Thanks so much for sharing your feedback, H. Tang! We're thrilled to hear Khelin supported you every step of the way and took the time to show you to to use the app. It's wonderful to know you're saving money by going solar. Thanks!

Feb. 25th, 2026

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Julie Pattee

Nick was awesome to work with. I was skeptical about doing solar for a long time but he was able to guide me through the process. I put my trust in him and he was able to follow through on his promises. I’ve had many solar people come to my door and this time decided to give him a shot. I absolutely love my batteries!

4 months ago

Reply from Sunrun

Thank you, Julie! We're so glad Nick was able to guide you through the process and earn your trust. It's wonderful to hear you're loving your batteries. We truly appreciate you choosing Sunrun. Thanks!

Feb. 25th, 2026

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Cindy Lopez

It was great working with Dylan. He is extremely knowledgeable. He made me feel confident about moving forward with my project even after I had many questions. His knowledge and experience put my mind at ease. I know he will be there to explain step by step what is to come.

5 months ago

Reply from Sunrun

This is awesome, Cindy! Your positive feedback is like a ray of sunshine to us, and we're so happy Dylan could guide you through your solar experience. Thanks for going solar with us!

Jan. 27th, 2026

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Verified Customer

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Charlotte Hill

I liked the communication with all departments. I love the how everything was explained to you correctly. Everyone was so professional, and kind. It was a great experience, I'm glad we are part of an amazing company.

9 months ago

Reply from Sunrun

Charlotte, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 27th, 2025

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Verified Customer

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Steve Hendricks

I've had sun run for a couple years now. Never had a problem. Wish you guys were around before I bought the first system. I will refer you to other people soon as I find them.

9 months ago

Reply from Sunrun

Thanks for your review, Steve! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 18th, 2025

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Verified Customer

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Greg Blomgren

I am so happy with my newest system. I have had sunrun for with the basic system but now I have the complete package. I am very pleased with the performance and money saved. Great company to work with.

10 months ago

Reply from Sunrun

Thanks for your review, Greg! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 18th, 2025

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Verified Customer

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Judith Perez

I like the fact that someone is always checking in no matter what stage the project is in. I did like the time frame it takes PG&E to do their part. We still have to pay bills while we wait for completion.

10 months ago

Reply from Sunrun

Judith, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 14th, 2025

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Verified Customer

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Anthony Cabe

We’ve personally had nothing but, good service. Credits happening to keep our bills low or non existent and they will work with you if you get past due. It’s been a few yrs now and we still are glad we made this choice.

10 months ago

Reply from Sunrun

Thanks for your review, Anthony! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 4th, 2025

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Verified Customer

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Z Carr

Installing solar panels has been a decision I don’t regret. The peace of mind it gives me to have my air conditioning on all day during these extremely hot days is worth every penny!!

10 months ago

Reply from Sunrun

We're thrilled you had a good experience, Z Carr! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 28th, 2025

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