Sunrun: Read 2,935 User Reviews From Real Homeowners

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Verified Customer

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Susan Klawitter Sun City, AZ

I wish there was more immediate information on their site, My Sun Run, available to me. I know others who have Sun Run and they can access all kinds of real time information, how much they are producing, what amount APS is buying. I find all I get is bare bones information, How many Kwh produced the day before.I find it hard to judge what kind of service I am getting with such limited information.

6 years ago

Reply from Sunrun

Thanks for reaching out, Susan! We believe communication is key. We can help review your plan with Sunrun as well as recommending you to contact APS. Providing the best customer experience is our mission and also to create a planet run by the sun. Thanks for sharing your story! Power Forward!

Sep. 11th, 2018

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Verified Customer

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Patty L. Rock Hill, SC

They have provide excellent customer service the 2 years I have been with them, including a credit back when my system did not perform to the expectations due to a wire that was disconnected. The crew came in, assessed the problem, repaired it and gave me a credit. I am very pleased with the quick response and quality of their work.

6 years ago

Reply from Sunrun

Thank you for sharing your wonderful story Patty. We love to hear the success stories that our customer share. Thank you for helping us create a planet by the sun.

Sep. 11th, 2018

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Verified Customer

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Rimshaw San Juan Capistrano, CA

Scheduling for the construction process took longer than I had expected. Required a second inspection which could have been avoided in my view. The partnership with Costco required full payment (financed) before construction would begin even though SunRun didn't get paid until after final inspection. Costco paid a 3% rebate however. I was told that the conduit would be painted to match the house and that never occurred.

6 years ago

Reply from Sunrun

Thank you for sharing your experience Rimshaw. We want to take the opportunity to work with you. Please private message me your contact information.

Sep. 6th, 2018

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Verified Customer

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Anonymous Stockton, CA

The professionalism of the crew that installed the panels. The fact that my breaker box was outdated and they put a new breaker box in for me and did not charge me. Overall they have been 100% in everything they said that they would do

6 years ago

Reply from Sunrun

Thanks for your communication. We appreciate your kind words! We love that you are passing along the word of clean energy. Cheers to you! Read less

Sep. 4th, 2018

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Verified Customer

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My Poway, CA

So far everything has been pretty smooth. We don't have any problems or issues. Everything seems to have worked out. We like that SunRun covers the services along with our contract so we don't have to use the leasing program.

6 years ago

Reply from Sunrun

Hello My. . Thank you so much for your taking to the time to leave this wonderful review. We are happy to hear you would use us again. Thank you for helping us create a planet run by the sun! Power Forward!

Aug. 24th, 2018

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Verified Customer

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Timothy Hickox Casa Grande, AZ

All I wanted was to reduce my bill in the summer, but they were very professional, and they have excellent communication skills when it comes to my system. They monitor it and come out to fix it if anything is wrong. Now everything is great, I love it.

6 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Timothy H! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience, which is why we strive to service the system and monitor it as we do!

May. 14th, 2018

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Verified Customer

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Anthony Coleman Mount Holly, NJ

I was interested in saving money and keeping up with the latest technology, and I definitely think it's better for nature and the economy. The representative that I talked to was very professional and informative and that's what led me to make the decision to sign up.

6 years ago

Reply from Sunrun

This is wonderful to hear, Anthony! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 14th, 2018

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Verified Customer

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Larry Miller

Everything was perfect. Elmer my salesman and Jill in customer service kept me informed throughout the entire process. Install is neet and clean, system works great, and I started saving money the first month. I have recommended the company to several friends and they have had the same great experience. I wish I could rank them higher than a 5.

6 years ago

Reply from Sunrun

That's what we love to hear, Larry M! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

Apr. 13th, 2018

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Verified Customer

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Don MacNeil

I have noticed a difference in my electricity bills during the summer months. Yes, I have to pay a fee in order to use SunRun each month but it is a steady amount. The electric bill changes from month to month. Just recently, both the gas and electric bills have increased. I'm glad that I signed up for SunRun when I did.

6 years ago

Reply from Sunrun

Thanks! That's what we love to hear! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Sandra Meza Phoenix, AZ

What convinced me of going with it was the service agreement that we got from them. Everything was easy to do from the very beginning. It was clear from the get go that there was not going to be any heat in the framework, so we didn't have to worry about that.

6 years ago

Reply from Sunrun

Thanks for sharing your story Sandra M! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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Verified Customer

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James Burns Whitestone, NY

The price was just right for us. The people we talked to were excellent, very professional and explained everything well. The installation people were very clean and did everything they said they would do. We're very satisfied with them

6 years ago

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Verified Customer

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Regina Reynolds Jackson, CA

We had Sunrun installed some six months ago. We called a bunch of people and they came out first, their representative was just excellent. The main reason we signed up with them was that Costco backed them. We're happy with it.

6 years ago

Reply from Sunrun

That's what we love to hear, Mike B! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Jeanne Kolb Harrison, NY

My experience with them has been very positive. I had it installed in my previous house, I had just decided to try it then and everything worked very well. The installation was good and it saved me a lot of money. So, when we moved to another house, I just looked them up again and had it all installed. Their price was still reasonable and they did a good job putting things up. They were very efficient and did what they said they would do.

6 years ago

Reply from Sunrun

Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun!

Apr. 5th, 2018

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Verified Customer

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Ronald Blackwell Las Vegas, NV

We signed up for it because of a friend's referral. Basically, we wanted to save money and be self sufficient. Their installation people should make sure that everything is plugged in and working before they leave though. When they did our installation they forgot to plug in one area of the roof and we kind of missed out on a couple of weeks of energy.

6 years ago

Reply from Sunrun

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Mary Lee San Diego, CA

I had a young man come by and talk to me about solar. At that time California had a thing where, if you put solar on your house, they would re-evaluate your house. I told him to bring that to me in writing to make sure it was all true, he did, and I went ahead and put the solar system on. He was a very good and knowledgeable young man. The installation people were very good. They told me what was going on and did things right on schedule. After that they gave me a website that I can go to to check how much energy my system is generating on a daily basis.

6 years ago

Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. Thankful for the wonderful words!

Apr. 5th, 2018

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Verified Customer

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Richard Spilton Poway, CA

I have a complete Sunrun solar system on my house. I'm very familiar with them. Their representatives are fabulous, everything they told me has been true. I feel very confident in what they told me and I trust that it's all 100% accurate. I've gotten more than what I expected from them.

6 years ago

Reply from Sunrun

Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

Apr. 5th, 2018

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Verified Customer

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Jacqueline Dennen

He was very informative and made us feel like this company will help us save.

2 months ago

Reply from Sunrun

This is awesome, Jacqueline! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 13th, 2024

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Wimsatt Family Belmont, NH

Outstanding service and communication from first call to completion of installation and activation! We had a dedicated contact person (John K) that guided us through the process from day one. He explained the system and options. Contract process was simple and understandable. We had options to choose from to determine the best pricing structure that fit our budget and expectations. Installation crew was professional, friendly and receptive to my questions and suggestions regarding final placement of panels and installation. Coordination with our electric supplier was very smooth. Looking forward to watching the system generate solar energy credits to offset all of our electric demand.

9 months ago

Reply from Sunrun

Wimsatt Family, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 8th, 2024

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Zack Darling Santa Rosa, CA

I'm so thrilled with my Sunrun experience. At first I was the biggest skeptic. I was sure there was some angle where the company was getting the better of me, but after multiple spreadsheets, due diligence and some serious tire-kicking, the Sunrun deal turned out to be as good as they said it was. My rep, Damian, was incredibly attentive and worked with me every step of the way. His high integrity and great communication made the entire experience enjoyable. Now I'm the cool kid on the block with my snazzy new solar panels and Tesla Power Wall. As everyone else's PG&E bill continues to skyrocket, we're basking in the Sunshine of a locked-in low monthly bill. It feels like I'm the one getting the better end of this deal.

10 months ago

Reply from Sunrun

Thanks for your review, Zack! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 2nd, 2024

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Monique Rainey San Francisco, CA

Dear Customer Care; I am grateful for the customer care that was available to me each time I phone Mike. Although there is a centralized place for your customers to contact you during some of your stated “regular business hours”. I however would not have been able to take advantage any of that through the numbers provided to me. I would like to acknowledge Mike S the sales representative that sold me my system. He has not abandoned me since he convinced me to trust SunRun. Were it not for his knowledge and attention to my particular concerns I would have abandoned my consideration to install with SunRun. I appreciate his dedication in protecting the reputation of SunRun. He has shown me time and time again that I am not in this alone. He has remained my most reliable source at resolving every issue that has arisen thus far. I sincerely appreciate him keeping his word to ensure me I wouldn’t be forgotten once the sale was done. Sincerely, Monique Rainey

10 months ago

Reply from Sunrun

Monique, we're delighted to hear that your representative, Mike, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Dec. 20th, 2023

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Juanito Santander

My solar was installed 2021. This May 2024 the metering what they call is not working. It is very difficult to make appointment to repair. From May to October my solar is not working. I don’t recommend this company if you are interested in solar.

1 month ago

Reply from Sunrun

Hi Juanito! We appreciate you reaching out and letting us know. We are so sorry to hear that you are having an issue with your system, and our team would be more than happy to look into this. To best assist we will be sending you a private message requesting additional account information. Thank you!

Oct. 2nd, 2024

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janet johnson

We really appreciate our lower SCE bills. Also, a new electric box was installed which, I believe, saved us from having a fire.

2 months ago

Reply from Sunrun

Thanks for your review and for sharing your feedback, Janet! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 4th, 2024

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Verified Customer

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Rick S

I’ve used Sunrun twice. Both times there were zero problems. Communication was outstanding and the installers are professional, on time and care about what they are doing.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Rick! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 25th, 2024

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Dave D

Looking forward to having the new technology that solar offers. The security that knowing the battery a long with having solar. Just started the.process so once that is done I expect to jump to 5 stars.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Dave! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Peter Soule

This is a critique of the new roof, solar system installation, and follow up customer service. 1. The new roof, installed and guaranteed by Sunrun, has been leaking for over a half year and Sunrun has done nothing about it. 2. I was told that installation of the panels would be facing due South and tilted 20 degrees for optimal performance in Hawaii. The panels were installed due West and tilting 8 degrees, nowhere near the optimum orientation. 3. I have been trying for over two years to get Sunrun to correct the orientation issue with no corrections made. 4. I have been trying over 6 months to fix the leaking roof with no correction being made. 5. Until these issues are resolved, I cannot, in good conscience, recommend Sunrun to anyone looking to install a photovoltaic system. In fact I would recommend you run the other way.

3 months ago

Reply from Sunrun

Peter, sincere apologies for this experience and we would love the opportunity to make it right. In order to best assist you, please send your address and these concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!

Jul. 17th, 2024

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Verified Customer

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Raj

I was really impressed with the installation process, it was done very well. The amount of work done was just right, not overwhelming at all. So far, everything has been going smoothly and I'm happy with the results.

5 months ago

Reply from Sunrun

This is awesome, Raj! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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David

I don't hear much from them, making it hard to judge. We still have bills from PGE and SunRun. The service was good overall, but no, I wouldn't recommend it.

5 months ago

Reply from Sunrun

Thank you for sharing your feedback and thank you for your review, David. We will be sending you a private message to assist you with your concerns. Thank you!

May. 8th, 2024

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Verified Customer

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Chester

My experience was really good. They delivered on all their promises and I'm satisfied with the service. That's all I have to say.

5 months ago

Reply from Sunrun

Your review brightened our day, Chester! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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Kiki

The installation of solar panels caused extensive damage to my roof and resulted in a costly replacement of a window. Although the customer service representative was helpful and reimbursed some of the damage, the overall experience was marred by the lack of accountability from the installation team. The positive aspects were overshadowed by the significant financial burden I had to bear due to the damages caused during the installation process.

5 months ago

Reply from Sunrun

Thank you for sharing your story, Kiki. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we can look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Casimiro

The service did not meet my expectations as it was supposed to help with my electricity bill, but I am still paying a significant amount. I feel disappointed as it has not provided the assistance I was hoping for, and I am still paying for additional charges on top of my regular bill. Overall, I am not satisfied with the service and do not feel like it has been beneficial to me.

5 months ago

Reply from Sunrun

Hello, Casimiro, thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. Please send your service address to resolutions@sunrun.com. This will enable us to allocate an Expert to address your situation. Thank you for your cooperation!

May. 8th, 2024

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Verified Customer

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Melody

I had a positive experience initially, but it went downhill when I needed to contact management. Despite promises, they never followed up on an incident, leaving me feeling neglected and disappointed. Overall, the lack of communication and accountability was very disappointing.

5 months ago

Reply from Sunrun

Melody, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. If you could send us a message containing your service address and a brief summary of the issues you’re dealing with to resolutions@sunrun.com, we’d be grateful. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!

May. 8th, 2024

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Verified Customer

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Raul

I had a great experience, almost perfect. I was truly satisfied with the service provided. The staff really took care of me, making me feel valued and cared for.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Raul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Youssef

Your back up solar batteries are very expensive to buy and leasing is not practical

3 weeks ago

Reply from Sunrun

Thank you for sharing your feedback, Youssef. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Verified Customer

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Anthony Simms

I like the way customer service is I like that my bill is at a certain rate all the time every month I like when I have a problem I have no problem getting answer. I like how the whole process was set up if anybody ask about my panels, I would share that information and try my best to convince them that is the way of the future.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Anthony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 29th, 2024

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Verified Customer

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Patty Woody

I have been with sunrun for over 6 years. From the representatives to installers , customer service is great. Always keeping you up to date on your status from the beginning to the end. 😁

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Patty! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 22nd, 2024

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Glenn Guinita

The best customer service! They worked around my schedule for the install. Got the job done fast and clean! Luxur Install team were pros! Very happy with my solar highly recommended.

4 months ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Glenn! We appreciate you taking the time to share your experience during this process. Thanks!

Jun. 8th, 2024

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kevin ehlers

Think twice about sunrun . They didn’t install the panels flat on the roof . This causes a major problem with pigeons. Two of my grandchildren have gotten very ill from the feces that falls off of my roof. I have contacted them about this problem and their solution is for me to pay to have them come out and put critter guard At my expense. My suggestion is to find another company that’s responsible for their products and quit putting that expense onto the customer.

5 months ago

Reply from Sunrun

We appreciate you reaching out to us, Kevin. We are so sorry to hear that you are having an issue with pigeons on your panels and our team would like to help find a resolution for you. In order for us to best assist you, please send an email to resolutions@sunrun.com with your service address so we can confirm your account and help you further. Thank you!

May. 22nd, 2024

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Verified Customer

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Michael

I recently had the pleasure of using this company for installations in two different homes, and I must say, they exceeded my expectations both times. The process was smooth, quick, and they delivered on everything they promised. Their service is top-notch, and I truly believe they are the best company in the business.

9 months ago Edited January 10, 2024

Reply from Sunrun

Michael, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that you have used our company in two of your homes. Thanks for being part of our Sunrun family!

Jan. 10th, 2024

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Verified Customer

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Robert Jones Washington, DC

I have been very pleased with the way the panels blend in with my roof. Also, the small amount of additional items necessary to make the electric hook up.

10 months ago

Reply from Sunrun

Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 3rd, 2024

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Verified Customer

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Steven Spencer, MA

Everything that Sunrun said about solar was right on the money. We haven't had a electric bill since we had solar installed. Plus we also charge our EV with it.

11 months ago

Reply from Sunrun

Thanks for your review, Steven! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 8th, 2023

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Nicholas Starks

Great communication and excellent install.

1 week ago

Reply from Sunrun

This is awesome, Nicholas! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 25th, 2024

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Michael Cupertino, CA

Good reputation, financing options and long term company

1 week ago

Reply from Sunrun

This is awesome, Michael! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 25th, 2024

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Sabrina Ulm Rancho Cordova, CA

Very happy with sun run for our solar needs

1 week ago

Reply from Sunrun

We're thrilled you had a good experience, Sabrina! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 24th, 2024

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Torian Lindsey Missouri City, TX

Wanted to try something new and give solar panels a try!

1 week ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Oct. 23rd, 2024

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Leroy Mcfadden Missouri City, TX

Because Devan convinced us he’s very convincing

1 week ago

Reply from Sunrun

Leroy, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 23rd, 2024

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Verified Customer

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Trennis

When my inverter went down it took 9 wks to replace.

1 month ago

Reply from Sunrun

Thank you for sharing your experience, Trennis. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 2nd, 2024

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Scott Olson

I initially inquired about solar with Sunrun. Brian came to my home and completely explained the process. After doing an energy analysis I decided to proceed. Brian and the Sunrun team were terrific throughout the process and the installation as well as follow up.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Scott! We really appreciate you taking the time to share your encounter with Briana and our Sunrun staff. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Guy Dennis

My house has been using solar panels from Sunrun for two northern Colorado winters now. My electric bill has only twice but above $8.65, but twice I received checks from the electric company for supplying them. My solar bill is constant. I’m really amazed that I don’t see solar panels on every home here in Colorado.

5 months ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Guy! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

May. 8th, 2024

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Scott Draper

Sunrun did everything they said they were going to do. As of this month Tucson electric power owes me money. I can’t tell you how much I love that however it took a long time to get the solar set up as Sunrun and TEP could not agree on the correct configuration, my system went online in July after several months of negotiation with TEP overall I like the system. It seems senseless to not have solar in Arizona.

6 months ago

Reply from Sunrun

Thanks for your review, Scott! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thank you for being such an integral part of our solar community.

May. 7th, 2024

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Verified Customer

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Brian G (DJdarkman)

Picking a solar company was not easy after doing my research I chose SunRun and it was a great decision. Big projects never go smooth but working dedicated and honest people like myself made the difference. I give my full approval of this company in every aspect and love my solar system.

6 months ago

Reply from Sunrun

Thanks for your review, Brian! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 7th, 2024

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