Sunrun Reviews
9.9
Overall Score
Verified Customer
Review Source
Debra
I give them a 5-star rating because they were excellent at keeping me informed every step of the way. Any delays or changes were promptly communicated, making me feel like they had everything under control. The process was very smooth, and I was impressed with their service. Overall, it was a great experience working with this company, especially in sales.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Debra! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Shawn
I have been a customer of this solar company for over 10 years and have had a positive experience throughout. Whenever I encountered small issues, their prompt and efficient service team resolved them quickly. I found them to be a top recommended company online, and I believe they truly prioritize customer satisfaction. The system has been reliable, and I have had no major problems. Overall, I highly recommend this company for their excellent service and reliability.
2 years ago
Reply from Sunrun
Your review brightened our day, Shawn! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Jul. 20th, 2024
Verified Customer
Review Source
Marquesha
I had a great experience with Sunrun's customer support. The guy who sold it to us was helpful and the process was easy and thorough. I appreciated the drone inspection of our house for panel placement. Adding more panels saved us money, as our previous setup wasn't sufficient. Now, we're saving a lot on our energy bills and even have a negative true-up bill. Overall, I'm happy with our decision to go with Sunrun.
2 years ago
Reply from Sunrun
Thanks for your review, Marquesha! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Robert
I am very pleased with the customer service provided by SunRun Solars. I would rate it a 9 out of 10, as there was no room for improvement. The installation process went smoothly, and I am happy with the results. It's a great feeling to see a zero balance on my electric bill and know that they owe me money. I highly recommend SunRun Solars for their excellent service and savings on electricity costs.
2 years ago
Reply from Sunrun
Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Delores
I reached out to Sunrun a few months ago to inquire about adding a battery to my solar system. Unfortunately, I never received a response. This lack of communication was disappointing, especially considering the positive experience I had when initially setting up my solar panels. I hope they can improve their customer service in the future to ensure a smoother experience for all clients.
2 years ago
Reply from Sunrun
Thank you for your interest in our battery solutions, Delores! We are currently working on a retrofit solution for existing customers, as well as expanding our home battery solution to more states. As soon as a retrofit is available, we will let our customers know. If there are any other questions we can answer for you, please reach out to our Solar Advisor Line at (833) 324-5886. Thank you!
Jul. 20th, 2024
Verified Customer
Review Source
Harriet
I recently had the pleasure of working with Nate W. from the solar company. He was incredibly professional, gentlemanly, and went above and beyond to explain the program clearly. Despite an incomplete roof inspection, the panels were installed and later had to be taken down for a new roof. Overall, I am pleased with the service and believe that investing in solar energy is a wise choice for the future, especially with rising energy prices.
2 years ago
Reply from Sunrun
Harriet, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Perry
I had a great experience with this solar company. They were supportive, responsive, and delivered an excellent product as promised. The team assessed my roof, determined the panel placement, and ensured all necessary electrical work was done. They even helped update my gas system to meet requirements. The installation team was professional, efficient, and worked seamlessly. Overall, a competent and professional operation.
2 years ago
Reply from Sunrun
This is awesome, Perry! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jul. 23rd, 2024
Verified Customer
Review Source
Karen
My experience with SunRun has been excellent. After taking over from the previous solar company, they quickly resolved the issues with our solar system that were left unattended. Their representative in our area was proactive and efficient in fixing everything. Overall, I have nothing but praise for SunRun and the positive experience they have provided me with.
2 years ago
Reply from Sunrun
Thanks for your review, Karen! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Alan
I had a great experience with the solar company. The installation was over a year ago and since then, I haven't had to deal with customer service. The team was knowledgeable, resolved the issue quickly, and the process went smoothly. The installation was done in a day and they started early in the morning. Overall, I would rate my experience a 5 out of 5.
2 years ago
Reply from Sunrun
Thank you for sharing your positive experience with us, Alan! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!
Jul. 20th, 2024
Verified Customer
Review Source
Clifford
I recently had solar panels installed and my experience has been great so far. Everything they promised has been delivered, from improved health to lower utility bills. I'm grateful for the positive outcome, especially considering others I know have had bad experiences with different solar companies. Overall, I highly recommend this company for their reliable service and positive results.
2 years ago
Reply from Sunrun
Clifford, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Jul. 20th, 2024
Verified Customer
Review Source
Robby
I recently had a solar panel installation done, and I must say, it was a seamless experience from start to finish. The process was efficient and quick, with everything running smoothly. The team was professional and got the job done in a timely manner. Overall, I am extremely satisfied with the service provided. Highly recommend this solar company for their excellent work and customer service.
2 years ago
Reply from Sunrun
Thanks for your review, Robby! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jul. 23rd, 2024
Verified Customer
Review Source
Joanne
I must admit that my experience with this solar company has been a bit of a mixed bag. The installation process was smooth and the team was professional and efficient. However, there were some promises made that were not kept, which was disappointing. Despite this, I believe that the company is reliable, with good service and reasonable charges. Overall, I would recommend them to anyone looking to go solar.
2 years ago
Reply from Sunrun
Thank you for taking the time to share your experience with us, Joanne! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.
Jul. 20th, 2024
Verified Customer
Review Source
Robert
I had a fantastic experience with SunRun, thanks to the exceptional service provided by representative Nick M. From his honesty and articulateness to his hands-on involvement throughout the process, Nick truly went above and beyond. Despite some initial challenges, the installation went incredibly well, with top-notch quality from the roofers and installers. My wife and I were thrilled with the outcome, and Nick's dedication made all the difference. Highly recommend SunRun for their outstanding service and professionalism.
2 years ago
Reply from Sunrun
Robert, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Nick, was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!
Jul. 20th, 2024
Verified Customer
Review Source
Martin
I would rate my experience with SunRun a 4 out of 5. Unfortunately, I had a leak in my roof that took multiple repairs to fix, and now I'm facing another leak. Despite prompt acknowledgment of my claim, the issue was not fully resolved. This may have been a contractor problem rather than SunRun's. The system itself has been running well for 7 years with no issues.
2 years ago
Reply from Sunrun
We appreciate you letting us know about the roof leak, and we are genuinely sorry for the inconvenience it has caused you, Martin. We will be sending you a private message requesting additional account information so we can look into this for you.
Jul. 23rd, 2024
Verified Customer
Review Source
Ramesh
I am giving a high rating to Sunrun because they have consistently provided excellent service. I had their solar panels installed four years ago, and they have been working perfectly ever since. I have had no issues with them at all, and I am very satisfied with their performance. Overall, I highly recommend this company for anyone looking to switch to solar energy.
2 years ago
Reply from Sunrun
Thanks for your review, Ramesh! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Jason
I've been with 5 for many years now and they have been nothing short of amazing. The whole experience has been great, from the initial consultation to the installation. I truly believe that they are a great company, and I highly recommend them to anyone looking to go solar. The team was professional, knowledgeable, and made the whole process seamless. Thank you, 5, for providing exceptional service and helping me make the switch to solar energy!
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Jason! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Cheryl
I would rate my experience with this solar company highly, simply because I have never had to call them for any issues. It's been so many years since I first got the solar panels installed, and the process was extremely smooth. They were excellent in their service, causing no interference with my daily routine. The cost savings have been significant, saving us money every month. Overall, I am very satisfied with their services and would highly recommend them to others.
2 years ago
Reply from Sunrun
Thanks for your review, Cheryl! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Chanthron
I recently had a solar system installed by this company and I must say, it was a good experience overall. The installation process was smooth and efficient, and the system is working well. However, I did encounter some issues with the customer service, as there were delays in responding to my inquiries. Despite this, I am satisfied with the end result and would recommend this company for solar installations.
2 years ago
Reply from Sunrun
Thank you for taking the time to share your experience, Chanthron. We are so sorry to hear that you are not satisfied with our Customer Service and our team would love to speak with you further about your concerns. If you are experiencing any issues, please send a message to resolutions@sunrun.com. Thank you!
Jul. 20th, 2024
Verified Customer
Review Source
Larry
I recently had a solar panel system installed and overall, I've had a positive experience. The only issue I encountered was with the Internet connection, which was quickly resolved once they identified a connector problem on the roof. Since then, the system has been working perfectly. I regularly check to ensure everything is functioning well. Despite a minor hiccup initially, I'm satisfied with the performance of the solar panels.
2 years ago
Reply from Sunrun
Your review brightened our day, Larry! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Jul. 20th, 2024
Verified Customer
Review Source
Judith
I have had my solar panels installed for some time now, and I must say, I have had a flawless experience. From the initial setup to the ongoing use, everything has been perfect. I have never encountered any issues with my system, and it has been a big help to me. The installation process was smooth, and since then, everything has run perfectly. I have not had to call for any assistance, as everything has worked seamlessly. Overall, I am extremely satisfied with my solar panels and would highly recommend them.
2 years ago
Reply from Sunrun
Thanks for your review, Judith! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Janet
I highly recommend Sunrun for their exceptional service in installing our solar panels. Despite some initial difficulties due to property issues and regulations, Sunrun took care of everything without any extra cost to us. My husband, who has experience in similar work, was very pleased with the extra effort they put in to ensure everything was done right. Overall, we are extremely satisfied with Sunrun's dedication and professionalism.
2 years ago
Reply from Sunrun
Thanks for your review, Janet! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Gregory
My experience with SunRun has been mostly positive. While there were communication issues initially, the installations went smoothly and the systems have been working flawlessly. The terms and conditions were flexible, and the customer service was excellent. Despite some pandemic and consolidation impacts, I would still choose SunRun as my first choice. Compared to my neighbors' experiences with other companies, I would rate SunRun as A plus.
2 years ago
Reply from Sunrun
Thank you for taking the time to share your experience with us, Gregory! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.
Jul. 23rd, 2024
Verified Customer
Review Source
James
I highly recommend this solar company because of their excellent service. The installation was smooth and efficient five years ago, and since then, everything has been working perfectly. I have had no complaints, and I am satisfied with the performance of my solar system. Overall, I am very happy with their service and would definitely choose them again.
2 years ago
Reply from Sunrun
We are happy to hear that the Installation was quick and that everything ran smoothly, James! We appreciate you taking the time to share your experience during this process. Thank you for being part of our Sunrun family!
Jul. 20th, 2024
Verified Customer
Review Source
Anonymous
I can't say enough about the exceptional service I received from the team at this solar company. Whenever I needed assistance, they were always available and ready to help. Everything went smoothly without any issues, and the entire experience was fantastic. The best part is that I am now saving money thanks to their services. I highly recommend this company to anyone looking to make the switch to solar energy.
2 years ago
Reply from Sunrun
Thanks for your review! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jul. 23rd, 2024
Verified Customer
Review Source
Edward
The installation service for my solar panels was excellent. The process was smooth from start to finish, with the team handling everything efficiently. They took care of permits, had electricians do the necessary work, and completed the installation seamlessly. I had a few questions along the way, and their customer service was prompt and helpful. It's been 7 years since the installation, and I haven't encountered any issues. Overall, I highly recommend their services for anyone looking to go solar.
2 years ago
Reply from Sunrun
This is awesome, Edward! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Peggy
My experience with SunRun was exceptional from start to finish. When I was contacted about their products, I was impressed by their professionalism. Even when we encountered a problem with a leak at our house, SunRun quickly resolved it. Despite bad weather, they installed the solar system efficiently and immaculately in just one day. The representative, Benedict, was fantastic in addressing all our concerns and explaining the process thoroughly. Overall, I highly recommend SunRun for their top-notch service and quality installation.
2 years ago
Reply from Sunrun
Thanks for your review, Peggy! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Loren
I have always been satisfied with the service provided by this company. They have consistently addressed any issues I've had promptly and effectively. The quality of their work is excellent, and they have a good eye for detail. Overall, I am very pleased with the outcome of their services. I highly recommend them as a reliable and competent company.
2 years ago
Reply from Sunrun
This is awesome, Loren! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Ronald
My experience with Sun Run has been exceptional. They have been highly effective and cooperative, promptly addressing any questions or concerns I had. When I filed a complaint, they responded quickly and resolved the issue right away. The entire process was smoother than I expected, with efficient and quick service. Overall, I was impressed with the level of professionalism and effectiveness displayed by Sun Run.
2 years ago
Reply from Sunrun
Thanks for your review, Ronald! We're so happy to hear that you had a good experience with our team! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Ronald
I have had a positive experience with SunRun. Their customer service is excellent, as they promptly resolved any issues I had with my battery system. The design process was efficient and the installation went smoothly. I appreciate their professionalism and cleanliness. I have recommended SunRun to others and have only heard good feedback. Overall, a reputable company to work with.
2 years ago
Reply from Sunrun
Thank you for sharing your positive experience with us, Ronald! We're delighted to hear that you found our Customer service excellent and that we were able to promptly resolve your concerns. Your satisfaction is our priority and we're glad to hear that you appreciate our professionalism and cleanliness. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Randall
I had limited interaction with the company, probably around a 4 out of 10. The experience was quite smooth overall. There weren't any major issues to report, so nothing really stood out. I can't say I had any significant complaints, but there also wasn't anything exceptional that would make me highly recommend them. Overall, it was a fairly average experience with no major negatives or positives to highlight.
2 years ago
Reply from Sunrun
Thank you so much for being part of our Sunrun family, Randall!
May. 8th, 2024
Verified Customer
Review Source
Amy
The installation process was good, but there seems to be a lack of communication between different departments. My system was attempted to be upgraded twice, wasting my time, only to find out it wasn't feasible. Despite this, I keep receiving calls to try again, showing a lack of record-keeping and communication within the company. It's frustrating to deal with repeated attempts that lead nowhere.
2 years ago
Reply from Sunrun
Thank you for sharing your story, Amy. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Helen
I recently had a great experience with a company that painted the pipes outside my house. They did a clean job and matched the color perfectly. The whole process went smoothly, although my electricity bill did go up a bit. I was pleasantly surprised by the quality of their work and even found out they were available through Costco. Overall, I was very happy with their service.
2 years ago
Reply from Sunrun
Hi there, Helen! We appreciate you taking the time to share your experience with your project! If you need additional assistance please send an email to resolutions@sunrun.com with your service address so we can help you further. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Baljinder
The customer service experience was excellent, with friendly and helpful representatives who quickly addressed my queries. The service was efficient, with no long delays, and the transition was smooth. I am satisfied with the overall service, and the billing process has been hassle-free. Summer bills were minimal, and although winter bills were slightly higher, the process was easy to understand and manage.
2 years ago
Reply from Sunrun
Thanks for your review, Baljinder! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Judy
I have always received excellent service from Sun Run. Whenever I had a question or issue, they were quick to respond and resolve it. They even took care of installing a new roof on my house, which was greatly appreciated. Overall, I am extremely satisfied with my experience and have recommended Sun Run to others. Their service has been nothing short of exceptional, and I am a very happy customer.
2 years ago
Reply from Sunrun
We really appreciate you taking the time to share your experience, Judy! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Laurie
I had a great experience with Sun Run. They were punctual, professional, and took care of any issues that arose. The installation process was smooth, and they quickly addressed any damage. While I had some confusion with my utility, it wasn't their fault. I plan to contact them for advice. Overall, I'm pleased with their service and would recommend them.
2 years ago
Reply from Sunrun
Laurie, thank you for taking the time to share your experience with us! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. If you need to get in contact with a representative about any additional issues, please feel free to contact us at resolutions@sunrun.com. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Kendall
I am thoroughly impressed with the service provided by the team. They were knowledgeable, efficient, and took care of everything, ensuring a smooth process. The project was completed quickly, and I was pleasantly surprised by how smoothly everything went. The team's expertise and professionalism made the experience hassle-free, and I am a completely satisfied customer.
2 years ago
Reply from Sunrun
Thank you for sharing your positive experience with us, Kendall! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!
May. 8th, 2024
Verified Customer
Review Source
Robert
I have never needed to contact customer service, so I cannot provide a rating for that. However, my experience with the sales team was excellent. They even helped me match paint for my house, resulting in a great look. The product has helped save on my electric bill, especially in the winter. Overall, I am extremely satisfied with the service and product.
2 years ago
Reply from Sunrun
Thanks for your review, Robert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Gail
Sun Run was incredibly helpful throughout the entire process, from answering all my questions promptly to keeping me informed every step of the way. They took care of all the permitting and installation without any input needed from me. I was pleasantly surprised by how much I saved on my electricity costs, especially during the hot desert summers when I rely heavily on air conditioning. Switching to Sun Run has been a hassle-free and cost-effective choice that I highly recommend.
2 years ago
Reply from Sunrun
Thanks for your review, Gail! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Donnie
I can't provide a detailed answer as I haven't interacted with customer service since the unit was installed. However, I haven't encountered any problems so far, and I'm satisfied with the efficiency. I'm happy with how it's working, although I'm relatively new to this, so I can't offer a more in-depth review. Overall, my experience has been positive, and I appreciate the service provided.
2 years ago
Reply from Sunrun
We are so happy that you have not had any issues with your system, Donnie! If you ever need anything in the future, please don't hesitate to reach out. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Douglas
I had a wonderful experience with the company from start to finish. The salespeople were helpful and friendly, and the installation team was careful and safe. They even took precautions to protect my property. The installation took about a day or two, and everything went smoothly. I am very happy with the outcome and would highly recommend this company. Working with them was easy and stress-free, and I am thrilled with the end result.
2 years ago
Reply from Sunrun
Douglas, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our Sales and Installation Team were there to help you every step of the way! Thank you for helping us create a planet run by the sun. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Kevin
My experience with Sun Run was extremely positive. The installation process was smooth and efficient, and the sales team was helpful. Going solar has been a great decision, eliminating my electricity bill. Sun Run accurately estimated the system size needed and it has worked perfectly since installation. I have had no issues in the past couple of years, and I am very satisfied with the outcome. Overall, I would highly recommend Sun Run for their excellent service and performance.
2 years ago
Reply from Sunrun
Thanks for your review, Kevin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Karen
I had a wonderful experience with their customer service. The follow-through was exceptional, and I was thoroughly impressed by the level of care they provided. It was a seamless process from start to finish, and I highly recommend their services to anyone looking for top-notch customer support. Everyone should strive to provide this level of service.
2 years ago
Reply from Sunrun
Karen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with our Customer Service. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Maria
The customer service I experienced was exceptional. The staff handled my inquiries smoothly and efficiently, ensuring that all my needs were met. Their professionalism and attentiveness made me feel valued as a customer. I was impressed by the level of care and dedication they showed in addressing my concerns. Overall, my experience with the customer service was incredibly positive and left me feeling satisfied and well taken care of.
2 years ago
Reply from Sunrun
Thank you for taking the time to share your experience, Maria! We are overjoyed to learn that our representatives were attentive during the entire process and made your solar experience exceptional. Thank you for being a part of our Sunrun family.
May. 8th, 2024
Verified Customer
Review Source
Walter
I've had Sun Run for several years now and it has consistently produced more power than I've needed. When I had an issue, they promptly replaced the parts. The installation was smooth, taking only 2 days with a great crew who were respectful. I highly recommend Sun Run to anyone interested in solar energy. Their leasing option works really well, and the product is outstanding.
2 years ago
Reply from Sunrun
Hey Walter! We are happy to hear that the Installation was seamless and we appreciate your feedback during this process. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Renece
The customer service experience was disappointing due to excessive background noise and poor communication, likely stemming from outsourcing. While the product itself was satisfactory, the frustration of dealing with unclear communication and distracting background noise overshadowed the positive aspects. It's crucial for customer service to be clear, direct, and free from distractions to ensure a positive experience for customers.
2 years ago
Reply from Sunrun
Renece, we are truly saddened to hear that you are not getting the assistance you need, and for that, we sincerely apologize. We would be more than happy to address any questions or concerns you are having. Please send a message to resolutions@sunrun.com with your service address so we can get a better idea of how we can help turn your experience around. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Lawrence
I had a positive experience with Sun Run during the installation of my solar panels. They were attentive throughout the process and resolved any issues promptly. The installation itself was quick and efficient, with the team completing it in just one day. The only hiccup was getting approval from the utility company, but that wasn't Sun Run's fault. Overall, I'm satisfied with the service and results.
2 years ago
Reply from Sunrun
Thanks for your review, Lawrence! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Gerardo
The installation process went smoothly without any major issues, except for a minor setback due to a power outage. The technicians were efficient and completed everything in just one day, including installing a new panel. The only delay was waiting for the necessary permits. Overall, the system is working as advertised and I am satisfied with the service provided.
2 years ago
Reply from Sunrun
Gerardo, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
May. 8th, 2024
Verified Customer
Review Source
Tobias50
I had a fantastic experience with the team. They were incredibly responsive and professional, putting everything in place efficiently. The crew, especially Dave, was outstanding and took great pride in their work. Their positive attitude and helpfulness made the whole process smooth and stress-free. I have no complaints and would highly recommend their services.
2 years ago
Reply from Sunrun
We're delighted to hear that your representative, Dave, made such a meaningful impact on your solar journey and helped make it stress-free for you. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Tobias50.
May. 8th, 2024
Verified Customer
Review Source
Valerie
My experience with SunRun and the techs was incredibly positive. The installation process was smooth and professional, with the crew taking care of all the details efficiently. Not only did they install the panels, but also a brand new electrical panel. Recently, we received our first electric bill and were pleasantly surprised to see it in the negative. This confirms that we are producing more electricity than we are using, just as SunRun promised. Overall, I am extremely satisfied with the service and results.
2 years ago Edited January 10, 2024
Reply from Sunrun
Thanks for your review, Valerie! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 10th, 2024
Verified Customer
Review Source
Rosemary
The customer service at this company is top-notch. Every time I've called, the staff has been friendly, knowledgeable, and quick to resolve any issues. I was really impressed by the safety precautions they took during the installation process, blocking off areas with caution tape and ensuring our safety. The job was done well, and I felt like they went above and beyond. Overall, I had a great experience with them.
2 years ago Edited January 10, 2024
Reply from Sunrun
Thanks for your review, Rosemary! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Jan. 10th, 2024
