Complete Solar Reviews

3.9

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13 User Reviews

5.9

Overall Score

3.9

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13 User Reviews

5.9

Overall Score

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Summary of Reviews

Star Rating

3.9

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13 Reviews

Review Breakdown

5 grade

62%

4 grade

15%

3 grade

2 grade

1 grade

23%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Rachel Appleby Palmdale, CA

The time frame in which our panels were installed was super fast. We had good communication leading up to the installation and it only took two days to install. We had a slight issue in which we noticed after the fact that the installers had sealed some of our roof tiles, implying that they had cracked. When we addressed the issue, they said that the cracks were already there before the installation and that they were trying to help us out by sealing. We appreciated it but wished that had been communicated to us before they did it-- we were home at the time so it definitely could have been done! However, we have no complaints so far and the panels seem to be working well, 9 months in.

4 years ago

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Mark Palmdale, CA

Darlynn has kept me up to date with the whole process, with phone calls and messages. If I had any questions and I called, she usually picked up the phone any answered my questions. The whole installation went smooth and installers were always willing to answer any of my questions and kept me up to date with installation. There were no problems with inspections and now we are energized

4 years ago

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Ann Pfaff-Doss

I had Complete Solar Solutions install my system four years ago. At the time, they were the only company I spoke to who were able to get me all of the rebates and credits without my filing for tax breaks. There was some broken roof tiles (typical for installations) and they paid my roofing company for the repair -- no questions asked. The installation crew was great. They went over and above what was required of them. There is a website where I can monitor operation of the system. Customer service has always been responsive.

7 years ago

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John Brubaker Upland, CA

Initially I was rather frustrated with the way my contract with Sunrun had been handled. Judy was very prompt, patient and helpful in responding to my concerns and questions. Based on the input I received from and through her I was comfortable to proceed. I appreciated our working relationship.

4 years ago

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Bruce Anderson Walnut Creek, CA

Complete Solar has been out to our home on 3 occasions upgrading inverters and replacing a defective panel. In all cases, the company initiated the service and it was provided at no charge. They continue to monitor our system and provide performance reports monthly. The initial installation of our 25 panels in 2011 was prompt and without any problems. We purchased our system outright so have no information on financing or leasing. We are very satisfied with Complete Solar and will refer them any time.

7 years ago

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Derek Best Carlsbad, CA

Excellent project management of my Solar system installation. They were very responsive and professional and worked well as part of the team from planning phase to the final execution.

4 years ago

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Deborah Jeter Apple Valley, CA

Complete solar was very professional from start to finish. They provided excellent customer service while keeping all appointment dates and times. I would highly recommend their service to family and friends.

4 years ago

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Darin Lovelace San Francisco, CA

Complete Solar customer rating even after the merger sits at 6.2. I qualify for Federal, State and Local programs and with California new bill Complete Solar was still charging me. The system didn't include a battery system and when I asked I was told it was very expensive and I didn't need it. I don't have a generator and would still be relieing on PGE. When my neighbors started sharing there experience with pushy sales people just stopping by and a uninvited manager showing up on there doorstep when they cancelled. After seeing the percentage of your bill payed out in commission it will make your stomach turn.

1 year ago

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Donald C NIchols Martinez, CA

The company sent a technician to our home in July of 2015. We are still waiting for our meter to be installed. The panels were installed weeks ago. They look good but now power is being generated for our use. They have promised but not delivered exemplary customer service. They failed to pay one of the sub contractors for a time and have now settled with them. We are currently looking for a way out of this mess. Twice in the last two weeks I have called to see what the hold up is and I was told that it was up to PG & E. We were given another deadline for action, but to date have not received even return phone call.

8 years ago

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Frank Gonzalez Lancaster, CA

Highly recommend this company. Very professional and willing to answer any and all of our questions. The installers are superb and very clean.

4 years ago

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Namching Young Mill Valley, CA

my solar panel was installed Jan 2016. To date, I am not reaping ANY PG & E savings because Complete Solar kept hooking it up to the wrong meter. many many emails and phone calls to Complete Solar and still nothing happens. I can really get a help from someone to get Complete Solar to finish the job. Alas, I already paid them because they kept sending me bills and I thought it was done correctly last year.

7 years ago

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maryann avila Loma Linda, CA

What's best: Price, Quick Installing and Good Performance

4 years ago

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Rodney San Bernardino, CA

Very nice ,and close communication, I never feel alone

4 years ago