ION Solar Reviews
9.5
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Featured Review
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Seth Wilcher
ION did a very good job from start to finish. Everything was explained thoroughly by our sales rep, Brian S. When I was unsure of whether we were getting a good deal, he encouraged me to get a competing quote. The competitor's price turned out to be almost exactly the same per kWh. However, they were suggesting we get many more panels than we really needed, and their communication wasn't nearly as good. Brian wanted us to feel good about our ultimate choice, and we did. Communication throughout the purchase, design, installation, and inspection phases was frequent via email, phone, and text. Now I probably have too much fun looking at my app to see how much power we are producing each day!
2 years ago
Featured Review
Julie Goggin Virginia Beach, VA
OUTSTANDING SERVICE. I normally don't entertain people coming to my house trying to sell a product. I will say I have always thought about getting Solar because it makes sense to me however I never knew what company to trust and from my past experience most sales people are scams. When Mr. Ryan H of Virginia Beach, VA came to my house in February 2022 I was ready to turn him away but he was so nice and professional I decided to hear him out. After the initial meeting I decided to have him come back the next day to give me more information on ION Solar. I am so glad I did, he was the most professional and friendly sales guy I have ever met. He came in set up his laptop and went over every detail any questions I had he answered. Unlike most sales people they are pushy and they have no idea what they are talking about they just want to sell you a product that they don't even believe in. He was so educated on ION Solar even I was impressed. That day I decided to get ION Solar thanks to Mr. H and I am so glad I did. With most people who sell a product after you purchase the product they are selling you never hear from them again. Mr. Ryan H stayed in touch with me through the entire process ensuring I was happy with ION Solar. I had no issues with install and or inspections the communication with the entire company was nothing sort then excellent and professional. I am writing this review today because I received my first power bill from Dominion tonight as where it is normally $200+ today it was a today of....... $1.71 yes ONE DOLLAR AND SEVENTY ONE CENTS. Now I did have a $5.55 credit from the month before so in reality my total bill is $7.26. AGAIN THANK YOU MR. RYAN H for helping me and my family invest in our home. YOUR AMAZING.
2 years ago
Verified Customer
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Cezar C.
I just had my solar installed and now just waiting for the power company to hook me in. I’ve been planning to purchase but never found the right company until I met Brandon and Jason of Ion Solar at my son’s house. My son just recently had his solar installed at their new home. I had a very pleasant experience with Brandon and Jason. I was convinced this was the right company. During the process I spoke to many of its employees and they kept me informed and updated on the progress. The workers who installed the panels were very nice and polite. I already recommended it to my neighbor and will be doing the same to my friends.
1 week ago
Verified Customer
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Yesenia Fuentes-Colin
It's been great! The look of our solar panels are slick and modern qe love them. There customer service is awesome really feels personal any concern or problem that I have is fixed right away thank u Ion we are happy customers.
4 days ago
Verified Customer
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Maranatha Gonzalez
There are a lot of solar companies out there with better reviews and name recognition…but I’ve a personal connection with ION solar because they’re honest and upfront with the pros and cons of having a solar energy source. They don’t try to sugar coat it. Lori did a great job connecting with me even on unholy hours I called or texted her, she always response back. With big project like this, they make it smooth and street free as much as possible for me and my wife. They really care for their clients as individuals investing hard-earned money with them. They handle your finances with sense and respect. I would like say more but the space is not enough. Not to mention, the installer is professional even communicating with through text. They’re all well trained and look like they like their company ION. It makes the big difference!!!
3 weeks ago
Verified Customer
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Corey Jackson
Kevin's team at ION were great. They helped me navigate the HOA's approval and really made the process easy. The install was quick and clean. If you want solar, you can't go wrong with them!
1 week ago
Verified Customer
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Jay Geraci
Panels were installed along with an electrician on site, went up faster than I expected. There was a difference noted with the power bill for sure. However, we found out that we had a defective microinverter. A tech came out and found that some of the panels were labeled wrong, but she found the culprit and ordered a new one that showed up after a week. I took 3 calls to finally get another tech scheduled, which ended up being the same tech as before. She got the microinverter installed and checked everything before she left. As of right now everything is working perfectly👍🏻
1 week ago
Verified Customer
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Rick Nielsen
1 week ago
Verified Customer
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Julia Fraser
I’ve had a few solar sales pitches but Ion felt different. They explained everything clearly, took time to listen to my needs, and were very responsive when I had questions. The system is up and running and the process was smooth and relatively painless. I recommend Ion for your solar needs.
1 week ago
Verified Customer
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Michael Guynn
ION Solar has been a game changer for my household. I was very skeptical about Solar and after years of sales people trying to get me to sign up the right person from ION showed up on the right day. So far I have been very impressed and what my salesman Brandon told me was going to happen has come to fruition. I haven’t had any issues to this point but feel confident that the ION team will be there when needed. I highly recommend ION Solar.
2 weeks ago
Verified Customer
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Barry Gohrband
I absolutely love my solar system. It has performed above and beyond my expectations and ION's predictions were spot on. Short list of the gains. 1 Needed a warranty service shortly after installing no issues and no charge. 2 the 30% tax write off went perfectly and reduced my loan by 30% in the first year. 3 I have no electric bill but the $8.89 monthly connection fee. 4 I am making money as I produce more than what I need and have increased my monthly payment by almost 1/3 per month for an early payoff. 5 All this has increased my property value as a bonus on top of everything else. Rate this as one of the best investments I have ever made.
1 month ago
Verified Customer
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Aletha
The Ion Solar team were great to work with. It took a few months to get the ball rolling and the correct approvals, but once it was in place, the install team came out and set up all of my solar panels. It takes another month or so to get the local utility company to connect, which can be frustrating, but I've they did, Ion was great about coming back out to make sure all of the connections were working and syncing on the app. I've had them now for a little over a year and my electricity bill averages 0 dollars in the summer months and up to 30 dollars a month in the winter. (Keeping in mind that I pay a flat monthly fee of around 150 or so each month to pay off the solar panels... But that's half of what I was paying the utility company previously!... And the payment doesn't ever go up because I'm just paying off the solar panels.)
As a reference, I have about 23 panels on the south, East and Western facing sides of my roof... None on the north, and there are no trees in the way. Ion estimated that I would only price about 60 percent of my electric usage based off of my geographic location, so I've been thrilled that I'm producing almost 100 percent. You can also sell back some of your over production to the utility company for pennies on the dollar (optional).
I think the hardest part of the whole thing was waiting for everything to get hooked up and connected and the stress of not knowing how much energy we would produce. So far, so great! I got mine at the end of 2022, and they were connected and running by Feb of 2023. I got a tax credit incentive for installing them, which was an added bonus! I'm a very happy customer!
1 month ago
Verified Customer
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Melinda Howard
Mitch was the absolute best in explaining everything about ION solar. Once they got started it was smooth sailing. Continuous up dated, emails and calls. Keeping me posted on the installation process. As time progressed. Everything was quick. Surprisingly, even with connection with Dominion Power. If I had any concerns at all. I just sent Mitch a text or email and he was on it and got back sometimes with the hour. I couldn't have ask for a better response. I cannot say enough good stuff about how ION and Mitch with their customer service. OH!!!!!! The solar unit works great. I saw lower AC bills and now that it's winter again. My electric bill savings are phenomenal.
1 month ago
Verified Customer
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Flor Garcia
From the time the ION walked thru our home, we were really taken by his personality, friendliness, expertise and was not a pushy salesperson. He explained everything very detailed and worked with our budget. It was a smooth transition, that we ordered another set of panels 3 years later, to become fully solar. Both times the transition was smooth sailing. We are pleased with our panels, the savings are amazing. No electric bills. We also have been able to sell some of our energy every month. We loved getting a refund back from the government for installing the panels. We loved that ION also furnished us with energy saving lightbulbs, thermostat and a nice giftcard. They check up on us, remember our birthdays and much more. Great company to work with. Thank you so much.
1 month ago
Verified Customer
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Charles M. Runyon
I was very impressed with how ION managed the install of my system. Everything was completed in one day but the part that took forever were the 2 inspections done by the city permit and Nevada power. If I remember correctly that tool 3 months before the unit was on line.
ION calculated I would need 10 panels to provide enough power for my usage. My average electric bill was 65.00 winter and 120.00 in the summer. Now with the system my bills are 20.00 in the winter and 75.00 in the summer.
If you are thinking of having a system installed for saving money, your not because I financed everything which for me I pay 121.00 a month for 10 years and adding that to the electric bill my monthly budget for power is greatly increased.
The only difference is I'm buying something and not just sending money to the power company.
After 10 years when the system is paid off I will save money monthly but the warranty is 10 years so who knows how that will go.
My other concern is later if I have a problem with it will ION still be in business and if not who will I get to service it?
Over all its a great thing to add to your home but if your trying to save money---your not.
1 month ago
Verified Customer
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Anton Morrison
It’s been about 2 and half years since we had the panels installed. We are happy and thankful for an incredible job well done! There were many interactions with everyone involved with the installation from ION Solar and all of them were positive. We did not have a single issue or concern. From the knowledgeable, polite, and punctual staff to their positive relationships with county and state workers, this has been a
flawless and pleasant experience. The ION SOLAR checklist for filing the paperwork with the state/ county/power company was also an invaluable help, allowing the filing to go flawlessly. Thanks! Photon power!!
1 month ago
Verified Customer
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Jenna Kluth
The process was streamlined and easy. I liked having the app to track where we were in the process from the beginning after documents were signed to the end when permits were approved and the solar was up and running. The installation was quick and clean.
2 weeks ago
Verified Customer
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Joshua Hoffert
I wasn’t even looking for Solar, but when I spoke with Sean L it became a parent that it would be foolish not to. ION is clearly the leader in this industry as well so once the decision was made to go with Solar, it was a no-brainer to go with ion!
4 weeks ago
Verified Customer
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Marco Sereseres
I've been with Ion Solar for a little over a year. Aside from a "bump in the road" with an inverter going down due to a power surge during an electrical outage, Ion Solar has been a good company and I'm happy with my investment. Thanks to Robert C and all the staff at Ion, my family and I are pleased and look forward to the future with Ion.
You all are great...thanks for all you do.
1 month ago
Verified Customer
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Lauren Barrow
We had a great experience from start to finish! Ladereck M was great to work with. He was extremely knowledgeable and did such a great job helping us understand the process and how it would benefit us in the future. The Ion staff communicated regularly throughout, we’re always available to answer questions. The install installation went great, and we are very happy with our solar. I would 💯 recommend Ladereck and Ion!
1 month ago
Verified Customer
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Twyla Jones
I tried an initial solar company and they couldn’t work through the county minutiae. Upon a referral from a coworker, I called ION and they came in and got the job done. They were easy to work with and the process was completed in less than a year. I appreciated their constant contact and their willingness to keep me up to date through each step of the process.
1 month ago
Verified Customer
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Canda Lambert
Charles A is my Sales Rep and I cannot say enough good things about his deep knowledge and kind caring manner in explaining all aspects of the decision and final purchasing of my home’s solar panels. He walked through every aspect of the process, sometimes answering and then drilling down into finer points clearly and patiently. I did purchase my system from ION. We are 2/3 of the way to hookup and every step has been smooth. The team that installed the panels were a well oiled machine completing the job ahead of the time promised. I highy, highly recommend Chuck A and ION!
1 month ago
Verified Customer
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David Gerig
Everything we were told about Ion Solar was factual. We appreciate that our electric situation was analyzed and the needed number of panels were installed. Nine months of the year we use no electricity from the electric coop we are required to be connected. In the three months of summer when we use more electricity due to air conditioning our bills are still minimal. We are very happy that we switched to solar with Ion Solar.
1 month ago
Verified Customer
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Charles Rogers
We have a relationship with Ion Solar for over 5 years and have used them
twice now and will use them again should we need to. Great experience from financing and purchasing to installation and connecting our new panels to the grid. They have always been honest, truthful, and performed great work. The price was competitive and I know if there is an issue that they will fix it. Super happy with our purchases and the company.
1 month ago
Verified Customer
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Rocio Gonzalez
We recently had the pleasure of working with ION Solar for my home solar panel installation in Cedar Hill, Texas. Their professionalism, communication, efficient permitting, and quality of work meet our expectations. The team was knowledgeable, responsive, and courteous throughout the entire process. The installation was seamless, and the final result is fantastic. I highly recommend ION Solar to anyone considering solar panels. Their exceptional service and top-notch quality make them a standout in the industry!
1 month ago
Verified Customer
Review Source
Ian Kerns
I first met with ion back in 2019. The salesman was very informative. I was happy with the process. Everything was explained and the installation went off without a hitch. I was so satisfied that I purchased additional panels through ION in 2021. That installation didn’t start off to well but not at the fault of ION. ION communication was great every step of the way. Since 2021 my electricity bill has been $0 every month. I highly recommend solar to anyone and I highly recommend ION.
1 month ago
Verified Customer
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Chris
Stacy was outstanding during the entire process with explaining the order of events to occur with my solar panel installation. Stacy was even quick to respond for questions that arose after my installation months later. The best part about this is it cost me zero dollars! Would totally recommend to anyone interested in transitioning from regular dominion power to solar panel installation!
1 month ago
Verified Customer
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Jimmy Flora
I wasn’t knowledgeable about solar energy and was somewhat skeptical about it, too expensive, ugly roof top panels, etc. Ion Solar educated me about the environmental benefits of solar energy and the long term impacts. I purchased my solar system and it was installed and providing energy in just a few weeks. The added benefit is it also increases the value of my home.
1 month ago
Verified Customer
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Ryan Henrie
We had a great experience purchasing solar from ION. From the sales person to the install it was a smooth and easy process. The delivery and pre-install process took longer than estimated but they kept me informed and updated. Install was quick and they had our system up and running in good time. The system has worked well with very few issues. I would work with them again.
1 month ago
Verified Customer
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Mike Hoss
The entire experience was extremely professional and worry free. The team we dealt with took care of everything, and it wasn’t something we even had to make time for. Our solar panels look great, and have been saving us a ton of money on our energy expenses. I would definitely recommend using this company to anyone thinking of getting solar in the future.
1 month ago
Verified Customer
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Jason Malach-Fuller
Chase (sales rep) who made his presentation was very thoughtful and forthcoming about the system and its benefits. We felt more than happy to go through with a 19 panel install. We were amazed with how quickly permitting and the physical install took. Even crazier was how much smaller our electric bill was the following summer. We hope this product lasts and keeps our energy costs low. We definitely recommend ION!
1 month ago
Verified Customer
Review Source
James Whitehead
Amazing Experience with ION Solar!
Choosing ION Solar for my solar energy needs was one of the best decisions I’ve ever made! From start to finish, their team provided exceptional service, unmatched expertise, and a seamless process that made going solar a breeze.
What impressed me the most was their professionalism and attention to detail. They carefully assessed my home’s energy needs and designed a system perfectly tailored to maximize efficiency and savings. Every step of the process—from consultation to installation—was handled with care, transparency, and precision.
The installation team was punctual, courteous, and left everything spotless when the job was done. And the best part? My energy bills have already dropped significantly, and I feel great knowing I’m contributing to a more sustainable future.
ION Solar truly sets the gold standard in the solar industry. If you’re considering solar energy, don’t hesitate to work with them—they’ll exceed your expectations!
2 months ago
Verified Customer
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Deborah Gustason
This company is the best I've ever dealt with. Their employees are top notch. I have been kept in the loop from start to finish, not only from my Rep, Lauren, but also her collegues. I always knew at what point we were in the process. My roof replacement was included and it was completed in one day. The workers were a well oiled machine. When it was time for my panels to be installed, same experience. Wonderful and professional employees who kept me aware of every step. My rep has been by my side through it the entire process and she is the absolute best! If you are looking into solar, stop looking now. ION Solar is the place to call.
2 months ago
Verified Customer
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Neethi Mohandas
Great company to get your solar installations from. The rep explained everything with transparency from the beginning of the process and set the expectations clear. The operations team took over and came up with a game plan for installation. They explained the roof situation and let us know what options we have to proceed . Any problems found during the installation was addressed by the operations team. Everything from following up with HOA to getting the permits from city was completed by the team. ION Solar is highly recommended when it comes to your solar needs and they take care of their customers very well.
2 months ago
Verified Customer
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Priscilla Ohene
I recently had Ion Solar install a solar panel system for my home, and the entire experience was impressive from start to finish. The sales team was knowledgeable and didn’t pressure me into making a decision, which I really appreciated. They took the time to explain the benefits of going solar and answered all my questions about the installation process, costs, and expected savings.
The installation team was professional, punctual, and respectful of my property. They completed the job quickly and cleaned up afterward, leaving everything in great condition. Ion Solar also handled all the paperwork for permits and incentives, which made the process seamless and stress-free.
Since having the system installed, I’ve noticed a significant reduction in my electricity bills, which aligns with the estimates Ion Solar provided. The system’s performance has been consistent, and I can monitor my energy production through their app, which is a nice touch.
Overall, I would highly recommend Ion Solar to anyone considering solar energy. Their team is professional, efficient, and genuinely committed to providing a high-quality product and service. The experience has been fantastic, and I’m very pleased with my decision to go solar with Ion Solar.
2 months ago
Verified Customer
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Anna R
I am so happy with my new solar system!! I researched providers for more than a year before selecting ION Solar. They did an awesome job from the first contact and the representative that came to assist me was able to easily answer all my questions. They kept me informed, scheduled installation, permits and final inspection of their job. My new bill was only $37.00! I am sure it will go lower, but already I am saving! Their installers were on time, organized and worked quickly to get me system placed. Their electrician did a beautiful job! So, I am a very happy customer! Now, I won't have to worry so much about the continuous rate hikes!!
2 months ago
Verified Customer
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Ryan Schall
What can I say that would better help you the reader understand the delight it was to work with ION Solar. EVERYONE, from the initial person knocking on my door, to the support team now years after install, have been nothing but helpful and great. I have heard plenty of horror stories from my neighbors and family about the companies they went with. While I just brag at the excellent customer service and quality product they provide. Most of my neighbors have had 1-2 repairs or replacements with their solar panels. They did not go with ION like I did and now suffer. I was the first to install and tried to recommend to everyone and have had NO ISSUES. Now my neighbors constantly tell me “we should have gone with your guy”
2 months ago
Verified Customer
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Gordon Simon
Here we are in November, my solar has been on for roughly 10 months. I've had a hot Oklahoma summer with them on. Not a electric bill over $46 except for 1 month. The hottest month it was $92. Looking to see how many credits I build with PSO during the winter for summer use. Someone is always at the house so the AC stays on.
They took care of the approvals and we coordinated with my HOA for their approval.
The installation guys were excellent.
I'm not going to say I didn't have worries through the process. I now realize my worries were unfounded.
My sales rep Mike, was excellent. I met him first as my wife was out of town, (they want both homeowners there). When she returned, he gave a solid presentation, was able effectively answer our questions and we made adjustments to the amount of panels and got a real time cost.
Overall. It was pretty quick on install. You have 2 months before your payment starts. They will re-imburse you for the months you pay for electric and your solar panel note. I did not utilize that option bc it was during the winter and my bill was $17 (I have gas heat). If it was the summer, it would probably be a different story. It was roughly 5 months before PSO had everything rectified.
This is a somewhat extensive review. I understand. I know that purchasing solar is a big deal. But it is worth it. I'm an energy producer now. Not just a consumer. I produce for the grid, they send it back. They don't have to maintain it. It is a win for them too. Eventually, I'll have ION put in reserve battery packs.
ION is a solid company. They are good people.
2 months ago
Verified Customer
Review Source
Abe Walker
Usually not a great fan of Door to Door marketing but ION has been an exception. They were respectful since the beginning of the conversation and great to work with.
From the get go, design phase, they were easy to work with and patient helped in making changes and help in getting necessary approvals and permits during the installation process. Since most of the communication were over SMS or Email, it was easy to work with with written communication across the phases.
They also took care of the permits and approvals from HOA to City/County approvals.
Also helped in financing with low APR that helped in replacing my electric bill with this but also get value for money.
Overall, great company to work with and quality of service.
As for the maintenance, though there were initial hiccups in reaching the team, once I did, they did great. Proper follow ups and estimated time of completion and the issue is resolved with minimal effort from me.
2 months ago
Verified Customer
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Elie Bulka
Easy to work with. Punctual. Professional. Did a great job!
They were able to answer my questions, we're respectful of my time and overall a joy to work with.
1 week ago
Verified Customer
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Kieran Suckling
Ion was cheaper than other bids we received, their installation was rapid, and they took care of all the permitting paperwork. We're very happy with the solar system and their service.
3 weeks ago
Verified Customer
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David Baker
The salesman was not on the ball. Try to get him to do something or to get a hold of him and he would tell me that it was my problem to call to see if they had an install date not very pleased at all with the sales person, I did not get my tax breaks. It is split up over five years now because they didn’t get it taken care of soon enough the year they put it in so now it’s spread over five years not what we were told.
1 month ago
Verified Customer
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Derrick Jones
We have been enjoying having our solar panels on our home. I believe we're saving money and will see solid returns on our investment with each passing year. ION Solar's team provided us with great service throughout the process.
1 month ago
Verified Customer
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Dylan Proulx
The panels went in two years ago, and they've been awesome. They kept me in the loop the whole time, so I always knew what was up. They've worked great, and I really trust the panels and the company. My power bill is lower now. I'd recommend them to anyone.
1 month ago
Verified Customer
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Adam Yawn
I definitely appreciated the speed of service and the kindness of everyone involved! Knowing that the installation of solar panels could help offset the skyrocketing electrical bills came as a relief. The only downside so far is that the panels have not completely balanced my energy bills as we first thought which has resulted in slightly higher combined monthly bills between Ion and the energy company, though we may have increased our energy usage (I really don’t know either way).
1 month ago
Verified Customer
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Andrew Gillett
My advisor was very helpful from beginning to end. The process went according to plan and it could be followed right from the app. I’m enjoying the final installation. The power company still has a flat fee the power buy back plans but that helps keep my electric bill standard. Thank you ION Solar
1 month ago
Verified Customer
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Hector Justiniano
The whole process of getting solar panels was so easy with ION Solar. They took care of all permits, even HOA. And also kept me informed about the project status. If I had to install panels again I will go the ION way again.
1 month ago
Verified Customer
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Tonya Kelly
I have had nothing but a good experience as a first time buyer. My bill was extremely high, having two son who enjoy gaming and are heavy internet users. Now, I have a bill the ranges from $35-70. I am truly a satisfied customer.
1 month ago
Verified Customer
Review Source
Kurt Gibel
The team at Ion Solar was very informative and helped make the entire process simple. They helped us understand the billing structure, how to compare it to our current electricity payments, and explained each and every step of the process.
1 month ago
Verified Customer
Review Source
Nish
The entire process was smooth. Megan provided us excellent customer service and when we had questions she texted us back.
The installation team did a wonderful job.
Overall we are very happy with the purchase and installation.
1 month ago
