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ION Solar Reviews

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9.9

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Wendy Finkelstein

Ion Solar has been the best decision our family has made for our future electric future. Everyone in the company has been more than excellent to work with. From our first introduction meeting about the company, to meeting the sales manager, to signing the papers, the installers, home office etc you could not ask for a more professional company. ION Solar handles everything they said they do They do not out source any of their work or maintenance. If you have questions, they are very quick with a response. Most of all, the saving you will get over the course of your contract is amazing. With the cost of everything going up, why wouldn't you want to lock in your electric rate with a buy back program??? It's a win-win situation with ION Solar. Don't wait. They are a trusted company and will do right for you.

1 year ago

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JVMI

Wow! From start to finish, what an amazing team at Ion Solar. I’m a first time homeowner and always wanted to invest in solar panels. We live in a new construction community and we had a ton of vendors selling their products and services to us especially for solar. Nick and Brandon were the front line and were so kind, knowledgeable and professional. They were not pushy at all. Every question I had was answered and I learned quite a bit from them. The communication was top notch and the install team did a wonderful job. The install team was communicative, polite, punctual and respectful of our property inside and out. Loved they wore booties in my new home (didn’t even ask them to do so, they came prepared). We are only less than two months in with solar and we are saving so much money on our electric bill. Thank you Ion Solar! We are very happy!

1 year ago

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Seth B

From day one through to completion, it has been a great pleasure and experience working with ION Solar. From the sales team to the various support teams and finally the installation team, everyone was extremely knowledgable and personable. They communicated during every step of the process so I never had to guess what was going to take place next. They also took care of everything! All the City, HOA, and Electric company Approvals and Inspections. I did not have to do anything. With the system now complete, there nothing I would change. My only regret is that we didn't engage with ION Solar sooner.

1 year ago

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Cooper Aurora, CO

They have been very helpful. There was a time, a couple times where it's took a little while to get an answer, but other than that, pretty solid. They scheduled us for date to install and they were able to come out and just get everything done in one day for the most part. Obviously we had to allow access into our home and things, but it's pretty easy, and pretty efficient. There was one thing they had to come out and do again based on an inspection from the county, but other than that, it's a very simple process. It's been great equipment. I haven't had any issues with it so far, its been very easy to understand and we are definitely getting the benefits of the panels.

3 years ago

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Cindy Calder

ION Solar made the whole process of getting solar panels installed and financed super easy. Spencer did a really terrific presentation that made every detail easy to understand. Something that I really like is the app that one can install on one’s phone where one can track the entire process from paperwork to installation, then an app also shows exactly how much energy production is occurring daily. Pretty cool. Granted, I don’t know the science behind all of it and can’t give you a ton of scientific data, but I the only part of my utility/electric bill I pay every month is the connectivity charge that keeps me connected to the grid. That’s it. Period. Even in the summer when I happen to run my AC or my holiday lights at Christmas. ION will assess the solar needs of your family. They made it easy. Everybody I have worked with was super professional, friendly, and respectful. I’ve heard of a lot of hassles with other companies in the area, especially after our torrential hailstorms, but my solar panels came through completely unscathed.

3 years ago Edited March 4, 2025

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Kenneth Millender Sr Albuquerque, NM

I generally don't do reviews. Ironically, I give reviews a great deal of consideration. After extensive research and after interviewing seven Solar companies, we decided to go with ION Solar. The professionalism and personal attention was head and shoulders above the rest. The genuine integrity we encountered during the entire process was more than we expected. Every objective our Energy Consultant discussed prior to, during, and subsequent of the installation was accomplished. The ION team kept us informed during the entire process. The level of stress associated with this endeavor was absolutely zero. Eric, our Energy Consultant along with Sophia, our Project Coordinator, were there for us during the entire process, literally just a phone call away. The inspector, the design team, the installers, and the technicians were incredibly professional, courteous, respectful, patient, and proficient. We were thoroughly informed and kept abreast of many significant details associated with our Solar project. This team was virtually surgical in bringing our green energy system to fruition. We were treated as family. Every question or concern was treated with the utmost respect and attention. To Sophia, Eric, James, Tony, Jeremiah, Ron, and all who contributed, we give ION Solar a "�Two Thumbs Up"�. My wife and I , would highly recommend to anyone seeking to go solar, "�ION SOLAR "�,a "�Hall of Famer"� of a company. We are thoroughly satisfied with the finished product.

3 years ago

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Susan Albuquerque, NM

I'm very, very happy with their service and the products. And I really appreciate the fact that they brought wonderful financing to me since I had, had a bankruptcy and the financing allowed me within a shorter period of time, just two years after the bankruptcy was closed, to be able to qualify. They have microprocessors for each solar panel and that enables easy diagnosis in case something goes wrong. They came up with a plan for the solar panel. They got the plan approved. They came and installed everything in one day. They were very easy to work with, they were very efficient and I couldn't say more positive things about them. They were excellent.

3 years ago

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Brandon Smith

Very patient staff. Once everything was approved, the construction went quickly. Very excited to have our ION solar.

2 months ago

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Alexandra Allegretti

Working with Ion was very simple. All aspects of the process were done in a timely manner by excellent professionals.

2 months ago

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Thomas Krems

Customer Review Video

2 months ago

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Sarah Johnson

We bought panels and went into service with Ion Solar on March 22, 2024. We paid for a 4,200 Watt system including 10 panels. We discussed that our roof would require replacement imminently, preferably in the next two to three months and that we were not interested in having to go through hurdles or extra costs to remove and replace the panels shortly after having them installed. We would rather wait, or go with a different company if this was not included. Our rep, McCallum Smith reassured us that this would be included and should not be a dealbreaker. Ion has not honored the lift and replace that was agreed-upon. After repeated calls and escalations, we have been told that a lift and replace would need to be listed in the contract and that they rarely do that, although we were told that it was Ion's policy. We received a quote on June 18th, 2024, asking for $3,990 to remove the panels we just had installed two months prior. The rep, McCallum, who told us to call him if any issues arose, has since been fired from Ion. His manager let me know that she does not even have jurisdiction in Texas and was unaware of him offering that. It was the only reason we signed when we did, or with Ion at all. The 'extras', which we were told the 'lift and replace' should have been included under, show lightbulbs and a thermostat (neither of which were asked for or ever received) and gives no indication that a service such as lift and replace would be included in there. Management/Customer Service has been repeatedly unhelpful after hours of phone calls. We even offered to buy more panels to make up for the inefficiency of what we were recommended. We cannot replace our roof (now more than a year overdue) without voiding the warranty on the panels, and we cannot add more panels without replacing the roof. We cannot afford to give 4000 more dollars for a lift and replace on top of a system that is already underserving our needs. I've spoken with 6 different people on the phone in a variety of positions and each time I've been asked to explain the entire situation over again. Twice I have been offered a quote for a full roof replacement in their confusion. Their response through the Better Business Bureau is below: "NO EMPLOYEE OR REPRESENTATIVE OF CONTRACTOR IS AUTHORIZED TO MAKE ANY PROMISE TO YOU THAT IS NOT CONTAINED IN THIS AGREEMENT (WHICH INCLUDES THE DESIGN AND INSTALLATION DOCUMENTS) CONCERNING COST SAVINGS, TAX BENEFITS, OR GOVERNMENT OR UTILITY INCENTIVES. YOU SHOULD NOT RELY UPON ANY PROMISE OR ESTIMATE THAT IS NOT INCLUDED IN THIS AGREEMENT." The sales tactic was dishonest and predatory, and was easily solved by any due diligence or transparency from our sales person, his manager (who let us know that most of what he told us was not correct to begin with), or any other Ion representative at any point during this process. Ion's policy thus far has been that (in short form) we should not have believed their sales person and now that we've signed, we're "out of luck"- so take their advice and *do not buy from any of their sales people directly*. Do not sign anything until every single thing has been addressed and put in a document, and record all of your conversations.

1 month ago

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George Cutting

Very easy to work with and Professional people. Knowledgeable and will know what you need for what you are looking for in a solar system.

3 months ago

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Kerry Webster

Very easy to work with, the install was simple and effective, and the phone app is intuitive. Financing option was also very reasonable. The overall process was very simple.

4 months ago

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Marc Seguela

Previous contacts with other providers were not returned or returned with pressure sales pitches. Mathias was informed and straightforward about what was necessary and how it would be accomplished.

4 months ago

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Ibzan Ortiz

Team was quick, communicative, and respectful. They handled all the permits and the whole project from me signing the contract to final inspection was about 6 weeks.

4 months ago

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Sheryl Bartel

ION has been wonderful to work with. Excellent clear communication. Workers have been on time, courteous, and efficient. Everything has been completed in a timely manner.

4 months ago Edited November 20, 2025

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John Sabatino

While it is expensive, they are very attentive and knowledgeable. I have no more electric bill only, the monthly payment for the solar. A solid company.

5 months ago

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Kevin Vance

The decision to go with solar was a win,win. No more electric bill. ION made the whole process seemingly painless. Mitch and his team were so easy to deal with.

5 months ago

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Jennifer Bassett

ION installed and has maintained my solar unit for over 10 years. They have provided excellent service and I would use them again when I purchase a new house.

5 months ago

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Brady Tree

I didn't like that they pressured us into a contract on the first visit, but other than that everything went very smoothly. The price was right, the system has been very effective in helping offset the cost of inflation.

6 months ago

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Charles Howard

Ion Solar, they were very knowledgeable and informative about their product . Ion was very helpful in getting through the red tape from the city. The bottom line is my electric bill has been greatly reduced.

6 months ago

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Tyler Pearson

After many solar salesmen knocking on my door I finally listened to one of them. ION was great to work with. Their sales staff answered all of my questions and their installers did a great job.

6 months ago

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Marisa Thornburg

All the team members I dealt with were very helpful and always responded promptly. From the first person that rang my doorbell until the installation was completed. Easy company to deal with and would recommend.

6 months ago

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Sandra Phillips

Hi, my name is Ms San, I have and is enjoying the Solar savings every month. I have talked to friends and and neighbors about the Solar program. I wish the Sun to be Stronger in the Winter 😅🤣😂

7 months ago

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Tom Holbrook

ION was professional and easy to work with throughout the entire installation experience. They took care of everything with minimal input from me. Very happy with the end product, highly recommend their services!

7 months ago

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Anita Parker

Very nice and professional and experienced person explaining everything and making sure I was able to understand everything about the solar panels system. I would recommend him to others too.

7 months ago

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Tina Barboza

I liked when they said they would get it done . And did the job fast with no problems. They aren’t like other companies that give you the run around and never install the panels. Great company

7 months ago

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Nickie Vigil

My experience with ION Solar has been exactly what I hoped for. Great customer service, all my questions were answered and since installation, I have had no problems. My system produces as expected.

7 months ago

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Adrian Valdez

The process this far in the installation of my solar system is pretty good so far. It’s not completely finished as of yet. I’m about a month in with the process. The communication has been great as well as the technicians who installed the system.

8 months ago

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Lillian Gibson

I loved it all! Everyone was so polite! The job was completed so quickly & efficiently with no mess for me to clean I highly recommend ION to anyone. They will be completely satisfied!

8 months ago

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Dominic Centanni

The entire team was extremely professional and kept us in the loop every step of the process as well as answered each of our questions regarding the panels and the system. Great experience overall!

8 months ago

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Steve Gregory

They came out looked at house and advised me on the best option had great pricing. The crew came out a few days later I believe and had all the panels up and working in no time at all. Very pleased with the company

8 months ago

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Norris Wike

Discussion with neighbors who have solar also

2 weeks ago

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John Speckhardt

Great workmanship and customer service. Highly recommended

4 weeks ago

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Cameron Fickenscher

Friendly and always happy to help with questions!

4 weeks ago

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Patti Havens

James' crew was pleasant and professional.

4 weeks ago

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Mack Frost

Awesome customer service. Thanks Ion. Highly recommend

4 weeks ago

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Orion Looney

The team at Ion had been very informative and transparent with everything they are doing. They call to give regular updates and their on site techs are extremely friendly and knowledgeable. They go far beyond what their competitors have shown me. So happy I switched to them.

8 months ago

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Bryan Gonzalez

Brandon was very helpful I had different companies come by and sell me there product but I was not convinced. Brandon explained everything and made me feel comfortable on going with ION SOLAR it’s been 3 years since I got it installed and I don’t regret it. Process was smooth.

8 months ago

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Jason Foster

Ion Solar was very professional. They answered all our questions about the process and the incentives. The loan process and the installation went smoothly, and two years ago when we had hail damage, the process for removing the panels to replace our roof and then putting them back up was as simple as could be.

9 months ago

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Christian H

The customer service provided by my company contact, Jacob, was the shining star of working with Ion. His availability to answer questions I had initially as well as direct contact with him to ask questions along the way. The process was fast and easy, from signing up to the installation, which only took a few hours.

9 months ago

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Reynaldo Mendoza

From the initial consultation to final installation, the process was smooth and professional. The team walked us through everything, handled all the permits, and kept us in the loop through the process. Ion solar is worth checking out if you are looking into solar.

9 months ago

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Pure Deed

The whole process was well coordinated, staff responsive and accommodating. Did not take significant time away from my day-to-day activities. I like the app that shows me how much electricity I have been using and that also gives tips of mindful energy usage in general.

9 months ago

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Vikas Sharma

Ion Solar did an outstanding job on my installation. The process overall was very smooth and easy. They took care of all of it and created great documentation that I submitted to my HOA. I haven't had any issues and have saved around 80 percent of my prior electrical bill.

9 months ago

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D.B.

We had a great experience with our solar install with ION Solar. It's been 3 years now and we've had no issues. The savings on our electricity have been fantastic. Even if electricity prices increase, we wont have to worry about it.

9 months ago

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Maria Clarke

Everything was easy, the installment, the set up and ion has been very informative from throughout the entire process. The only downside is waiting for it to be approved and officially turned on. They came and went about two weeks ago. And yet we are still waiting for it to be turned on.

9 months ago

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Daniel Stover

My sales rep, Lauren, rode side-by-side with me from start to finish. She kept my updated on statuses of approvals and work schedules. Thorough follow and follow through was the theme of the entire project. It's still very recent since my installation so I don't want to comment on value or quality at this time.

10 months ago

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Jennifer Trujillo

Excellent service. Everyone was helpful, patient and most of all honest. I have had my solar for over a year and couldn't be happier with our decision to use ION. If you want the most for your money give Robert and his team a call.

10 months ago

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Shannon Whitney

Great service from beginning to end! Sales was very well-educated and informative, and not at all pushy. The installation crew worked quickly and cleaned up afterwards. Financing was also a breeze and very easy-going. The process has been well executed and thorough. 100% recommend!

10 months ago

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Mary Lockard

I have had my ION solar system now for 4 years. It has been one of the best investments I’ve made for my house and my financial life. I have no electric bill year round and my home is strictly electric. I highly recommend ION as a company as well. I have had a great all around experience with them.

10 months ago

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