ION Solar: Read 1,207 User Reviews From Real Homeowners

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Carol Nunnelly Justin, TX

ION Solar delivered a great product in a timely manner. We are happy with the people who helped us by explaining the benefits of having solar, assisted us in managing the entire permit process and details of the job, and how each technician was professional and helpful! Shaun C, (our energy advisor), who sold us our system was amazing. So was Vincent M who placed the panels on our roof. The supervising technicians were all great including Jordan S

2 years ago

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Ron Terry Las Vegas, NV

I am very pleased with the Ion Solar System. From the first day that I started the project until the system was up and running, the Ion team constantly provided me with the current status as it moved forward. On the first day I could see my energy solar generation and my energy consumption. The net to me was positive and a plus energy credit was being sent back to the power grid for credit to me.

2 years ago

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davey914 Fredericksburg, VA

Setting up solar panels can be daunting but ION Solar takes that worry out. There’s an initial consultation which can help explain any questions and they can help see if solar panels are feasible for you. After that’s taken care of the installation process is very professional and easy. Honestly the longest part is the city and the electrical company approving the designs of the solar panels. It’s a very straight forward process and I’m glad I partnered with ION Solar.

2 years ago

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Heart Queen Oregon City, OR

The process was explained how everything worked and how it would happen. All my questions were answered and he was very pleasant to talk with. Working with everyone at Ion Solar was amazing. They kept me posted on everything even when things had to be rescheduled due to weather and some personal interruptions that I had. Everyone that came to my house were friendly, respectful, and knowledgeable. I would recommend Ion Solar to everyone and have!

2 years ago

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Claybon Collins Jr Petersburg, VA

ION Solar has lived up to its promise to do its best to convert and install a high-quality solar system in my home. Customer Service Rep Mike B has been an excellent representative of the company and kept us informed every step of the way. I have found this company to be of the utmost trust and professionalism. I highly recommend them to anyone and everyone. Our system is up and running and we are producing clean energy.

2 years ago

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Mike Johnson Rio Rancho, NM

The entire process was smooth and easy. My consultant, Eric F, was thorough in explaining the entire process and kept in communication. Throughout the entire process, I received regular updates as to the project status. The installation team even notified me of a maintenance issue on my roof that needed attention and had me get up on my flat roof so they could point out what they saw. Excellent experience and I've been producing electricity for 3 weeks now without any issues.

3 years ago

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Larry Short Portland, OR

ION Solar did the entire job from specifications through installation. The local project manager, Selena, kept me informed of the project status throughout. They proved to be quite a team. Nate explained the financials. The guy with the red beard lead the installation team. They even painted the conduit to match the house. There were people I never communicated with that handled the permitting and inspections. The hardware and software are top rate. Maybe my best experience with a project of this complexity. Well done.

3 years ago

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Yadira McCoy Smithfield, VA

Truly best decision we have made. Ion Solar explained the entire process thoroughly while assuring we felt comfortable and informed from beginning to end. They work very efficiently and make sure to clean up after themselves. Very appreciative of a company that cares for customers and makes sure they are taking care of even while you are waiting during each step.

3 years ago

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Ronald Gordon Hampton, VA

I was very skeptical about doing this but sales rep Jimmy G set down with my wife and I and explained everything in detail. I'm impressed with the great customer service provided by all I received regularly updates from start to finish by the team...Susan, Maritza and Kolton. Their patience is highly appreciated because I ask alot of questions. I look forward to seeing how my system progresses. Good job ION Solar.

3 years ago

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Tony Davis Aurora, CO

Each interaction experience I had with the ION Solar team was excellent!! They are very professional, and do fantastic work! Quality was a very big factor in what they do, because they paid close attention to detail. The equipment installation was very impressive. Job Well Done!! Also, the notifications via voice, email and text were very informative. You are always kept apprise of what's taking place, or what's going to take place. I would highly recommend IOS Solar to everyone.

3 years ago

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Shayne Aubrey, TX

This company was a pleasure to work with, our Sales Rep, Christian, worked with us a lot to get the price we were looking for. The whole process was seamless and ION made it very easy for us. They did all the paperwork with the county and our energy provider. I was surprised by how quick the installation went as well. Would definitely recommend going with ION.

3 years ago

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Chris Pullman Austin, TX

I’m happy that Ion knocked on my door. During the pandemic I was wary to open my door, but if I hadn’t I wouldn’t have the means to do my part to lessen a burden on our planet. Every interaction I’ve had with the company has been great. The team knew just what to do and how to explain it to me in a way that I understand. I felt empowered through the buying and installation processes. And, for someone like me with little technical knowledge of how solar energy is harnessed and transmitted, I appreciate that. Thank you, Ion. :)

3 years ago

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Robert Rootes Bestselling Author Fredericksburg, VA

3 years ago Edited June 22, 2022

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Dustin Hunter Portland, OR

I tried to shoot down the poor kid they sent to my doorstep to sell me on their services, but my wife told me to hear him out. He and everyone who we worked with through the initial pitch, sale, setup, and close have been on point, professional, helpful, and friendly. The lack of upfront costs and bill swap approach made this easily affordable. ION Solar seems to take Customer Service very seriously and the whole experience has been almost effortless. I've already recommended them to my neighbor!

3 years ago

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Verified Customer

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Stephanie Hackett Chesapeake, VA

Ion Solar represented themselves well from sales to installation. Ion was very responsive and made sure to answer any questions or concerns I had. They handled everything from start to finish and I did not have to do anything. The ability to monitor my solar output has been fantastic. They even provided ways to cut down my power usage to save even more. Overall a wonderful experience.

3 years ago

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Shanae Lanier Aurora, CO

When my husband and I decided to get solar panels there was A LOT of information to digest. We initial chose to go with a different solar company before switching to ION Solar. Ty S. was great at communicating throughout the entire process, very personable and explained everything clearly. It is a huge purchase and we are so glad we made the switch, better price and better quality.

3 years ago

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G Montoya Albuquerque, NM

ION made an appointment with me to go over their product. They arrived on time, went over all aspects of the advantages of solar, went over the advantages of having solar provided by them versus the competition. Answered all of our questions with extensive knowledge and went over the bottom line advantages. After made made our decision to go with them, the process was painless, they stayed on top of the entire process and took care of getting all the permits and inspections completed in a timely manner

3 years ago

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Mario Hinostroza Castillo Denver, CO

One of the best sole companies I have known., I worked with many customers that went solar, but I heard different words from them that there are not satisfied with the terms or even the explanation of the crew members. I am very happy with ION solar and all the the crew meme era that helped me in the process, I am also very happy with Ryan and Enrique the people that explained and always were so patient and productive to my request.

3 years ago

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Roy Hoffman Virginia Beach, VA

From the moment the first ION Solar representative to the day when the installation was complete and the system turned on, I was impressed with the company. Professional, knowledgeable personnel. Kept me regularly informed about every step and followed through to make sure to answer any questions that arose. And now I have solar! I would recommend ION Solar to anyone and everyone. They are top notch!

3 years ago

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Lindsey Novean ,

Ion Solar has been amazing to work with from start to finish. We were regularly updated (emails, texts, calls) throughout every step of the process. Communication was wonderful, we knew what to expect, and the whole thing was extremely organized and handled well. Everyone was polite and courteous. The panels were just turned on and are functioning perfectly. I 100% would recommend this company to anyone considering solar. They truly have been amazing.

3 years ago

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Kamal Sherpa Colorado Springs, CO

Overall, the whole process was simple and easy. ION Solar was very transparent and kept on updating on the status of the progress via email and SMS constantly. Also, through their mobile app I was able to track the status of the progress. The whole paperwork process was convenient and was done electronically. I had an issue when I received the loan payment before my system was turned ON. We try to reach ION Solar and requested them to look into our issue. Honestly, I was disappointed at that time. However, Mr. A. from ION solar, Customer Experience, immediately contacted us the same day regarding our issue and professionally reviewed our concerns and was able to resolve our issues immediately. For this experience and showing compassion to customer and going above and beyond to resolve the issue...I greatly appreciate ION solar. Other than little hic cup at the end the whole process was simple and the work was done professionally.

3 years ago Edited September 14, 2021

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Matthew Olson Santa Fe, NM

We signed up with ION solar, with Hollie Trahan, in April 2020. She assured us that ION would take care of all permits, fees, etc. If not for her and so many ION staff who helped, we would never have survived the ALL OUT efforts by PNM to derail the project. If it was me alone, I would have bailed after 6 months or so. Note that ION hung in there for almost a full 14 months--dealing with all the fees and fixes and nonsense that PNM invented. THANK YOU ION... we are up and running.

3 years ago Edited September 14, 2021

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Sharon Earley ,

This entire process was so simple and they communicated and supported me the whole way!! I wasn’t required to put anything down and my payments are what I already pay for electric!! (After the tax credit which I qualified for in full!) We had a small issue at installation that was that I needed a new roof and they took care of that too!! An incredible company from start to finish!! Lastly, they hit me up about my current mortgage and are refinancing me at a lower interest rate!! It’s all true AND GOOD!!

3 years ago

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Marie Baumgardner Mechanicsville, VA

Excellent! Most efficient company I have dealt with in a very long time. Every phase, from signing the contract to turning on the switch was flawless. I know this is not always the case but very happy it happened with me! Our salesman, Scott W was very knowledgeable. Everyone we dealt with, our salesman, installers, electrician etc. could not have been more professional. We will be recommending ION to our neighbors and friends. We also look forward to saving money and protecting our Earth!

3 years ago

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Bernadette Mahan Fredericksburg, VA

We are only at the halfway point of the process in getting our solar panels installed. Our HOA is giving us the run around and ION's HOA Department has been doing everything the HOA is requesting for us to receive the boards approval. Its frustrating for me and ION has been attentive and helpful every step of the way so far. Thank you! And that ION Sunrise app is great for tracking our progress.

3 years ago

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Tiffany Curtice Aurora, CO

I have had a wonderful experience with Ion Solar. From the time that Ryan, the sales rep, rang my doorbell to the final text I received stating I have full solar power, my experience has been nothing but positive!! Ryan was very professional and knowledgeable about the product. The customer service has been outstanding and I have never felt like I didn't know what was going on. I received regular texts and emails about where the process was and what to expect next. Installation was fast and the panels look great on my roof! I would highly recommend Ion Solar any day of the week!

3 years ago Edited September 14, 2021

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Samuel Jennings Cibolo, TX

Our experience with ION Solar has been excellent. They were very professional and friendly throughout the whole process and always kept us in the loop every step of the way. We are currently waiting for the utility to come out and approve everything to be able to turn everything on, but I have had no issues with the progress so far. We are very excited to help be apart of the renewable energy solution for our country! The panels look great and the installation was very professional and expertly executed!

3 years ago

Reply from ION Solar

Samuel, thank you for the wonderful five-star review! We are happy to hear that our teams were professional and friendly. We hope you continue to enjoy your solar process.

Jan. 14th, 2021

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Sylvia Allan American Fork, UT

We have been thrilled about working with Ion. Our sales team were honest and caring about what our needs were. Our home and we were treated with respect and kindness by all the sales team, workers, installers and everyone in the finance department. We did not have to wonder if details were taken care of, they called and checked in with us until the project was complete. We were very fortunate to have them come to our door that day!

3 years ago

Reply from ION Solar

Sylvia, thank you for the five-star review. We are happy to hear that our team was respectful and kind. We hope that you continue to enjoy your solar panels!

Jan. 14th, 2021

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Narissa L Samuels ,

My experience with ION Solar has been a long and pleasant experience. It was long because of my HOA, but their team stepped in and was able to get some things overlooked by the HOA because it made no sense as to why it was required. I was updated on my progress through the app, email, text and by phone calls, when needed. The people they have employed are pleasant to work with and they understand how the system works. I really appreciate the team that was assigned to install on my property.

3 years ago

Reply from ION Solar

Narissa, thank you for the five-star review. We are happy to hear that you have had a pleasant experience with our teams. We will pass on your kind words! We hope you enjoy your solar!

Jan. 14th, 2021

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A McKown Henderson, NV

We recently bought a brand new home that we built from the ground up. We had multiple solar companies approach us. We ended up going with ION Solar and we definitely do not regret it. The sales man were so professional and very outgoing. The process was very easy and the installation was great. Would recommend to any of my friends/family members.

3 years ago

Reply from ION Solar

Thank you for the wonderful review. We are so happy to hear that you have enjoyed your experience with our team! We appreciate your recommendation and hope you are loving your solar panels!

Jan. 8th, 2021

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Clarissa Sahm , GA

Ion was great! From my initial meeting with my sales rep (shout out Hunter) through to installation their teams were all great at making sure I was well informed and comfortable through each step in the process. They also took care of all the permitting with the city and my HOA. I would definitely recommend them to anyone who is interested in going Solar.

3 years ago

Reply from ION Solar

Clarissa, thank you for the wonderful five-star review! We are so happy to hear that you felt well informed and comfortable during your solar process. We appreciate your recommendation and hope you continue to enjoy your solar panels!

Dec. 11th, 2020

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Ann Nadaraja ,

Love the service provided by the ION family team, my sales manager Anthony R was the best😊. He got everything setup within the few hours we meet. It was so convenient and easy, and now I'll be saving $$$$ each month in electronic bill. Being in Texas we get so much sun, it's almost free to use power now. The whole team was so efficient and knowledgeable and friendly. Happy customer, only wish I could give 10+☆ Again thank you Anthony R and team 🥳❤ Ann, Round Rock Texas.

3 years ago

Reply from ION Solar

Ann, thank you for the fantastic review. We will pass on your kind words to Anthony! We are thrilled to hear your solar process was convenient and easy. We hope you enjoy your solar power!

Dec. 10th, 2020

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Bob Brown Suffolk, VA

From the first meeting with the sales representative, the pre-inspection, the install team, the post-inspection team, every one was polite, knowledgeable, and professional. I was always kept in the loop. Either by phone, email. Or IM. Any question I had was quickly answered. ION SOLAR is an outstanding company and have provided exemplary service. I recommend they without hesitation.

3 years ago

Reply from ION Solar

Bob, thank you for the wonderful review. We are thrilled to hear that you enjoyed your experience. We appreciate your recommendation. We hope you love your solar panels!

Dec. 10th, 2020

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Jcooper77 Suffolk, VA

This team is A-MAZE-Ing! Professional, Prompt, and Communicative. From the start they were always on time, and explained every step of the way. I had done a lot of research prior to my in home presentation, so I was able to fact check them ahead of time to see if they were just trying to get a sell... from first meeting to actual install was less than one month, and I haven't had to do a thing, but be home on install day. We still have to have the power company inspect and all that before my panels are switched on. But smooth sailing thus far. Highly recommend ION

3 years ago

Reply from ION Solar

Thank you for such a wonderful review. We are so happy that your solar process with our team was professional, prompt and communicative. We appreciate your recommendation and hope that you enjoy your solar panels for years to come!

Dec. 10th, 2020

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Game With Swayne Henderson, NV

Just finished the install, haven't had the panels inspected and turned on yet, but I have to say, These guys were AMAZING! Polite, patient, knowledgeable... the list goes on. My experience has been smooth as butter thus far. No doubt in my mind that this was the best choice for our home and future. If/when I buy a new house, ION is definitely who I'm calling.

3 years ago

Reply from ION Solar

Thank you for the fantastic review! We are so happy to hear you found our team to be polite, patient and knowledgeable. We hope that you continue to enjoy your solar service!

Dec. 2nd, 2020

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Pegah Ainge ,

We have had a great experience with ION Solar so far. The process has moved quickly and has been seamless. They have handled all of the paperwork with permits and HOA. The installation was quick and efficient and the crew was very polite and respectful. Andrew is our sales rep, and is extremely helpful and responsive. I’m really glad we picked ION Solar for our solar panel project.

3 years ago

Reply from ION Solar

Pegah, thank you for such a fantastic review! We are so happy to hear that your installation was quick and efficient. We will pass on the kind words to our installation crew and Andrew. We hope you love the rest of your solar process!

Nov. 13th, 2020

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Jamela Baisden ,

ION has been nothing but exceptional! They’ve done great work and have been so helpful! The salesman himself and his wife have become friends of ours and often check in on the progress and system itself and also our every day needs and mental health. I’m so thankful ION came into our life! I am so excited to see our solar panels in action and the savings!!

3 years ago

Reply from ION Solar

Jamela, thank you for the amazing review. We are so thrilled to hear you found our team to be exceptional! We are so excited for you to see your solar savings!

Nov. 13th, 2020

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Verified Customer

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David Bishop Newport News, VA

A five star review for five star service! The only weirdness I experienced was a second sales rep coming to my house and trying to offer me solar, but we got it ironed out and now I've got a second business card to keep in contact with. I'm definitely excited to go solar, this is my first week with my panels turned on and it coincides perfectly with my first solar payment too. Here's to hoping for a cheaper and greener electric footprint!

3 years ago

Reply from ION Solar

David, thank you for your review! We are so happy to hear that you enjoyed your experience with us. We hope you continue to enjoy a cheaper and greener electric footprint!

Nov. 13th, 2020

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Dan Espino Henderson, NV

Professional, honest, and straight-forward sales - Mel S is the man! Smooth, efficient, and transparent project management. Excellent, courteous, and super fast installation team. I'm talking half a day installation from start to finish. Excellent communication throughout the process, from signing the contract to powering up my system, ION Solar keeps the customer informed of the progress, where we are in the process, what to expect next and when. Going with ION Solar is the best decision.

4 years ago

Reply from ION Solar

Dan, thank you for the fantastic review! We are thrilled you found our team to be courteous, efficient and that the process was smooth. We hope you continue to enjoy the benefits of going solar. We will pass on the kind words to Mel and our teams. Thank you!

Nov. 13th, 2020

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Mike Hood Las Vegas, NV

Our sales and installation of our ION solar system was really flawless by the whole team. We were really very impressed with Garett our project manager he was in constant contact making sure we knew everything from start to finish, our instillation crew was very pleasant and did an awesome job we flew a drone up to inspect it and it was beautiful. Even the city inspector was impressed with the technology of having the power inverter on each panel he went on about how much better that was. And James our sales manager was very knowledgeable thank you team!

4 years ago

Reply from ION Solar

Mike, thank you for such a wonderful review! We are so glad you have had such a positive experience. We hope you continue to enjoy going solar!

Sep. 17th, 2020

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Bruce Miller Englewood, CO

Ion Solar has provided a wonderful experience for installing solar on our home. It does take awhile with city approvals and Xcel Energy installation as well. Please just understand this going in. Our project manager Cole has been efficient and the text messaging updates are nice. I am looking forward to seeing how well the system meets the needs of providing a fossil fuel alternative. Bruce

4 years ago

Reply from ION Solar

Bruce, thank you for your five-star review! We will pass the kind words to Cole and the rest of our team. We hope you love your solar!

Sep. 17th, 2020

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Stephen E Las Vegas, NV

We recently purchased a Solar system for our house from ION Solar. We signed the contract on 12/12/19 and our we received PTO from NV Energy on 2/11/20. The installation was very clean and professionally done. The wiring is installed through the attic leaving a clean and uncluttered installation on the roof. They even when to the extent of painting the electrical conduit that running down the side of the house to the electrical panel to match the color of the house. We also requested "critter guard" as part of the installation ( to prevent pigeons nesting ) and it was installed after we received inspection from the city. After our system was initially turned on after receiving PTO, we were told one of the panels was not reporting and that a service call had been scheduled. It took several service calls to resolve the issue, but in the end all panels are working and generating power. The benefit of having this issue arise during the install has been that we can testify that all panels report and generate power independently, so only those down affect your output and the remaining panels still operate and generate power. So in our case 11 of our 12 panels were working the entire time. I was skeptical about the power generation capabilities of our system, but so far we have generated approximately three days of excess power in a little under a 3 week period. We have received all the incentives we were promised during the contract negotiations. There are cheaper solar installations out there and I do feel we paid for a premium product, but having said that I also do believe we received a premium product. We are currently not producing anywhere near peak power due to it being February and yet our average daily output is almost reaching our estimate annual average. And that is with one panel down for most of that time. We are very happy overall with our experience and final outcome and would recommend ION Solar to others based on our experience.

4 years ago

Reply from ION Solar

Stephen, thank you for the fantastic review. We are so happy that you are enjoying your solar system!

Sep. 17th, 2020

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Michelle R San Antonio, TX

I have 0 complaints! Everyone has been so informative and helpful! The customer service has exceeded all expectations. Every single person we've had the pleasure of talking to or meeting has been so kind and fun. The panels look so good on our roof and we're just 2 steps away from going live! I HIGHLY recommend Ion Solar! And I recommend asking for Zach N & Adam S!

4 years ago

Reply from ION Solar

Michelle, thank you for the amazing five-star review! We are so happy you found our team to be informative and helpful! We will pass the kind words to Zach, Adam and the rest of our team. We hope you love your solar!

Sep. 17th, 2020

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Dan Smith Virginia Beach, VA

4 years ago

Reply from ION Solar

Dan, thank you for such an amazing review. We are so glad that you found our company to be professional and courteous! We strive to provide the best service to our customers and are so grateful for your recommendation. We hope you continue to enjoy your solar experience.

Sep. 17th, 2020

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Michael Howard Virginia Beach, VA

ION Solar provides a quality product using a business model that allows the customer to sit back and relax while ION handles all installation, scheduling, permitting and financing. I have never experienced such service in my entire adult life (I'm over 60). All representatives I dealt with were proactive, pleasant and professional. If I wanted to start a business and needed advice on streamlined processes and customer service, ION Solar would be my first stop. Mike H.

4 years ago

Reply from ION Solar

Michael, thank you for such a thoughtful, fantastic five-star review! We are happy to hear you enjoyed your solar process. We hope you are loving your solar panels! Thanks!

Sep. 17th, 2020

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Ian Johnson Rio Rancho, NM

My wife and I have been working with a member of the ION Solar marketing team, Chad S, and we have had a great experience thus far. Chad is patient, very helpful, and has served as a great point of contact for all of our questions thus far. He is a no-nonsense guy and a valuable asset to the ION team. We could not be happier with our experience thus far. We have our site survey for the panels this week and can't wait to experience continued service with ION.

4 years ago

Reply from ION Solar

Ian, we appreciate your thoughtful remarks. We couldn't agree more, Chad has been a great asset to have on our team! Thanks for the review!

Dec. 6th, 2019

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Robert Cassens Redondo Beach, CA

They were very prompt and polite and they answered all of my questions. Installation went as planned, smoothly. Everything seems to be working perfectly. I found them very professional and easy to work with. They explained everything completely and everything they said, turned out to be correct. I would like to personally thank Richard V my project manager and Anthony R the solar advisor. I am a person that asks a million questions and they were always available and informative. I could reach them by phone during business hours and they even answered emails after normal hours.

4 years ago

Reply from ION Solar

Robert, thank you for this thoughtful review. We will be sure to pass your kind remarks onto Richard and Anthony - we sure are lucky to have them on our team!

Dec. 6th, 2019

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Chris Chesapeake, VA

I just got my system installed and being in the service industry I was very impressed with the team. The crew leader was patient and answered all my questions thoroughly. We tend to ask a lot and never once did he seem to be annoyed or bothered by it. They cleaned up everything and even picked up trash that was not left by them. Have to say they exceeded my expectations at every turn. Thanks for a great experience.

5 years ago

Reply from ION Solar

Chris, we appreciate you taking the time to leave a review. Thank you for trusting ION as your solar provider!

Dec. 6th, 2019

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Liz Pflugerville, TX

We've had the system for about a month. It looks great and I'm anxious to see the how it does through the winter and into the peak of next summer. Ion was easy to work with and great at communicating. I used their app during the pre-install process and love the Enlighten app that shows what the individual panels each produce, today's current production vs yesterdays, and monthy/annual trends.

5 years ago

Reply from ION Solar

We appreciate your kind words, Elizabeth. We're happy to hear you're pleased with the appearance of the panels and have found the apps helpful. Thanks for the review!

Oct. 11th, 2019

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Teresita Totten Las Vegas, NV

Me and my family are very satisfied with the service we received from the sales department to the final installment crew. Every one from each department showed their utmost professionalism, knowledge and their respective skills. This is our very first time to have solar and we are all looking forward to the returns of this major investment. It's all worth it!!

5 years ago

Reply from ION Solar

We're incredibly grateful that you took the time to leave us this review, Teresita. We take pride in providing a premium experience for our customers, and we're overjoyed to receive your compliments and appreciation. Please take advantage of our referral program. For every family, friend, or neighbor you refer that makes the switch to solar, you receive a referral bonus. We will ensure they all enjoy the same quality of service as you have. Thank you for choosing ION Solar!

Aug. 29th, 2019

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