ION Solar Reviews

Great company and great experience all around. Our solar is up and running and harnessing the power of the sun to make our lives easier. The company was easy to work with, timely in their scheduled appointments, and communicated regularly with us to make sure the installation process went smoothly. The installation of the panels was done in a timely manner, however, the electric company took a long time installing the meter, but I will not fault Ion Solar for this, as that process was out of their hands. The quality of the product and their outstanding customer service would be two of their best qualities as a company. I would highly recommend going with Ion Solar if you are in the market for clean energy!

I held off for many years on having solar panels installed on my roof. Many solar panel salesmen came to my door but none of them had the kind of system that I was looking for. I wanted solar panels that are wired in parallel so that if one solar panel had an issue causing it to not provide energy properly, then the rest of the system will still produce energy. ION Solar had that system. The solar panels also report their energy production so that I can see it on line. I wanted a solar panel installation that looked good. I did not like seeing the silver conduit that went down from the solar panels and around the house to a large inverter, control box and a cut-off switch. ION Solar has an inverter attached to each solar panel and the output of the inverters is sent into the attic so that I cannot see the silver conduit. From the attic ION Solar sends the electricity through conduit under the eves of the house and under the eves of my garage so that it is less noticeable. Then ION Solar painted the conduit so that it matches the color of my house. On the side of my garage I have a solar controller box and an emergency cut-off box. That is it. That was appealing to me. Some solar companies offer ‘free solar panels’ and they will indeed install them for free but then there is a catch. There is either a lease, a loan or you pay for the power that the solar panels produce, called Power Purchase Agreement. Either way you look at it, these other schemes are more expensive in the long run than just purchasing them outright and with ION Solar I can get an interest rate of 3.99% do to that. The Federal Government is offering an Investment Tax Credit (ITC) that you can claim on your federal income taxes, which currently amounts to 26% of the total cost. DATE INVESTMENT TAX CREDIT 31 DEC 2019 30% January 2020 26% January 2021 22% 0% Should I decide to sell my house, the solar panels will increase the value of the house 3% to 4%, and the big plus is that the amount remaining on the installation loan can be transferred to the new owner of my house. Here in Nevada there is “Net Metering”. You can google that to understand it. DATE PURCHASE BACK RATE 15 June 2017 95% August 2018 88% 28 Jun 2019 81% Unknown Date 75% I went for ION Solar and I am proud of the solar panels that I own and the installation looks good. Paying back the cost is like purchasing a car. I don’t think that it is going to be that difficult.

I had often thought about going solar for some time but was hesitant to take the leap. A very persistent Jordan H made repeated visits until I was able to meet him based on my work schedule, he was great. He answered every question I threw at him and convinced me, showing me the location of my house, how much energy the solar panels would absorb and showed me the savings I would have compared to what I was currently paying my utility company. It was a real eye opener when he said, “Why should you pay to rent electricity? Why not own it?” Which if you think of it made sense. I own my home and would never lease a vehicle. He made sure I knew everything down to the smallest detail before any final decisions were made. There were many incentives that I qualified for which was also great. The friendliness of the staff and efficiency of the company has me informing co-workers and family members. Installation went smoothly and they were very professional. I had someone to answer questions every step of the way. ION so has been the best and very reliable. If you're debating it, don't wait any longer! I would highly recommend ION Solar if you are considering Solar for your home. Thank you ION Solar!

What a great job by ION SOLAR from the Energy Adviser Ivan V, he explained very well the product and the cost and allowing me to freeze my electrical production to a set price, for the next 20 years. As the energy production companies will keep raising their cost to produce power, but now my solar panels are making my energy and it is the same low price for 20 years or lease if I pay off early then my cost is $ nickel and dime. The system covers about 90% of the power I need, I am paying only 10%. My bill at $306 a month will be about $30.60 approximately. My Project Manager Ashlynn Reese keep in touch almost daily and walked me through each step. The installation team, was in and out, arrived at 8:30am and was completed by 5:30pm was very polite and professional and explained everything and a big plus the team cleaned up everything on the job site. The ION system looks great on my house and almost all the wires are inside the attic and the 5% that is outside was painted to match the house color. Very, Very impressed with ION employees a great team, and very happy with the ION Solar system great product.

My initial meetings with ION put them on the top. They went through the whole process showing the material used witch was great to research the products. Derin was the project manager and was in complete contact thru the whole process they also have an app for your mobile device to track the process, referrals etc. They did all the legwork with my city for permitting and meet with them on the inspection quick and simple turn on procedure when we received permission to operate. Once operating you get the Emphase software to monitor your system, its exciting to see it in action. Thank you ION

I just got my system turned on about a week ago. The whole process was very smooth and seamless. My advisor, Tom T, was very polite and patient for the initial consultation and provided answers to the many questions I had about solar and the company in general. My project manager, Cole T, was very helpful in keeping me up to date on the progress of my install. He made sure everything was completed as scheduled and followed up with me to make sure that I was happy with the work. I am very pleased with the installation and the time it took to complete. Total time was 2 months from consultation to system turn on.

I just activated my new Ion Solar system. I have been monitoring the system on my app for two days now. Everything is running perfectly and producing higher than estimated. The installation guys did a great job. Anything that that had to be installed on the outside of the House blends in well. Adam S was my project manager. He did a great job of explaining everything and keeping me informed of progress being made. The only negative thing I have to say is that it took almost 6 months from start to finish. Most of the reason being that I was informed half way through the process that they could fit more panels on my roof than originally forecast. I wanted all the panels I could fit so everything started over. I think it would have helped if they had sent the man who actually measured my roof out first instead of estimating from a satellite photo.

Just made decision to go with Ion Solar. Compared Ion with three other top companies. Quality hardware across all four and included other incentives. I'm buying system outright, so key points in my decision were quality of product, price, and technical knowledge of sales rep. In addition to being punctual, professional, and low pressure; had very strong technical knowledge of products and add-ons that set him apart from rest. Specific info on setting up emergency power system and alternative data transmission technology bypassing my internet service. He went above-and-beyond to research how inverter transmits data. Key selling point.

I would rate my experience with ION as excellent. From the beginning to the end process went very smoothly. My Team from salesperson Seth was very convincing about the value and benefits of going Solar with ION. My PM Cathie support was excellent and she ensure the whole process from Site survey to installation went smoothly and I experience no issues. She always responded to my emails or voice messages very promptly. She resolved my inquiries in a timely manner. The installation Team arrive on time like I was told which was a very important issue for me. The Installation ION Team were professional and very courteous. I would highly recommend the ION Team who did my installation, (Tyler , Travis , Ross, and Joseph ) to any of ION’s future customers. They deserve all the credit, very easy to communicate with and fast response. I appreciated the way the project was handled. I had full confidence in the Team and the work was spectacular. I would highly recommend ION solar to anyone seeking an American owned and operated company. Majority of the products used are made in the USA proudly. Thank you, ION, for everything and I will continue to get the word out!

I loved my Ion Solar experience. I am a full time student, work in a hospital part time and have another part time job. I am a very busy person and Ion solar understood that. They handle everything! I didn't have to call to find out about zoning or permits. I really didn't have to do anything at all after we first met and signed papers. I didn't even have to be the one home when they did everything, which would have been close to impossible. Everyone I did meet or email was so nice and every understanding. Not to mention they all worked very fast. I thought installation was going to take all day and those guys were in and out in like 2 hours and friendly the entire time. I would highly recommend them to everyone and have. Got a lot of my friends and family about to call them up.

We have completed the process through the engineering design phase, and have been happy with the results so far. Our sales person has been available at all times to return calls and bring prompt responses when he couldn't answer some of our questions, much more so than the other national solar company that pitched us. As with any contractor, the only measure you have of a company is the sales and installation team that works on your own project. After reading some of the negative reviews here it is apparent that those owners had some problems with specific people directly related to their specific project. Here in Denver, I have not experienced those issues. It would be good if ION directly responded to those with problems on these sites, as the old maxim is usually correct: "it's not the problem, but the solution, that defines a company's performance".

I've had my system for months and it's awesome to be making the world a little better everyday. I had a great experience with ION. They were great through the entire process. I see some reviews that are reporting that there are a few customers who feel that they are "double" paying for solar panels AND their electric bills. That's simply misleading and a misunderstanding. I receive a small bill for the solar system and a REALLY small electric bill. However, the amount that I actually pay out for electricity every month is actually much less now. I'm saving money AND I'm buying a CLEAN ENERGY power plant for my home. I've been a home repair and remodeler for years, and in my opinion, solar panels are about the best investment you can make in your home. Literally, your family gets a clean and safe power plant on the roof of your home that pays for itself. The Colorado "Net Metering" laws essentially mean that every watt of solar created by my system is sold back to my power company which eliminates my electric bill. It all evens out to be a basically free power system that will eventually be completely paid for in it's entirety by the power company through bill credits, not to mention the government's tax incentives. Other than the profitable aspects of solar, I feel like I'm making a real difference for my children and for our planet. Solar is the ONLY home system that can provide enough return on your investment to not only pay for itself, but eventually will make a monthly contribution to your budget by completely eliminating a power bill. Also, Keep in mind that electricity costs go UP over time so the watts that my system sells back to the power company become more and more valuable. Solar systems by ION are a no-brainer and electric power is going to continue to be a human need. In my humble opinion, Coloradans shouldn't let this opportunity pass us by. Make a difference to our world while still greatly raising the value of your home. Most of all. Let the power company pay for it through bill credits. We are ALL going to need solar eventually. Fossil fuels are going away.... There's only so much oil on Earth and we have already found most of it. Seriously. Look into it! Net metering is Colorado state law, so the utility companies have no choice but to comply. This means BIG rebates and incentives for us customers who are willing to make the switch to solar NOW. I found ION Solar to be a great place to get started with a great system. I'm enjoying these benefits myself every month, and I feel like a hero because I'm doing my part for our planet. This is one of those rare occasions when saving the planet is the profitable thing to do as WELL as the RIGHT thing to do.

After doing research on Ion and getting a quote from them, Vivint, and Blue Raven Solar, and meeting with our sales guy (Christian R.) who spent a ton of time walking my wife and I through everything... It was a no brainer who to go with. They came in below everyone else from a cost standpoint. Truth be told we were nervous about signing any contract, but Christian pointed out we essentially are in a verbal contract with the power company now and we will always need power, but why wouldn't we want to get locked into one low price were the bill will eventually go away. Solid point... why would want to continue to pay the rates RMP determines?? The guys that came to our home were super nice and cleaned up everything when they were done, including taking off their shoes! Seriously could not be more impressed with the service, respect, and the 1 on 1 attention I got through the whole process. Thank you ION! You will have more business coming your way from our neighbors!

We were contacted by another Solar Company last year. When the salesman arrived at our house he didn't even have a piece of paper or anything to write with. So when my husband said he had made an appt. with another Solar company. My first thought was, here we go again. However, when the salesman from ION arrived he was professional, well prepared, answered all our questions. All of the people from ION were always professional, friendly, and well trained in their field. Everything that ION had control over was always done in a timely manner. The only snags were from our Town Inspection rules and waiting for a permit to operate from IREA.

I've appreciated the professionalism of explaining how ION works and have been transparent in how the company process works from start to finish. The billing process was clear & the rep gave us options to choose from. Allowing us to see our minimum to high pmt options. They explained that we have 3 days to cancel if we changed our minds for any reason. I really like the fact that ION is one company and not contracted out. I've dealt with companies that pass the buck & with this company they don't. The panels they offer are quality & will absorb energy fully without slowing/stopping the amount of absorption of energy if a panel is shaded (not affecting other panels). The customer service has been open, polite, & informative. I've not discovered the company as not being transparent. My rep was upfront & welcomed questions during our mtg & through the stages of getting solar panels. To me its been a no brainer to get solar panels & be with this company that's part of our energy solution! I refer this company out a lot! I've not received any negative feedback. The warranty is also competitive with other companies.

We called several other former customers before signing up with Ion Solar and I was pleased that they gave us references who had something to say besides, "it's all great." We spoke with one person who detailed a month long reign of problems, all of which were fixed by the company and how happy she was with the customer service. We have had our panels for about 9 months now and the only thing that is buggy is sometimes we get a "production issue" warning. When this happens, we reach out to Ion Solar, they have checked it out, and it is has only been that we were producing less than expected due to weather. Our panels cover our power usage and we are very happy with both the panels and the company.

I am located in Utah where solar is a fairly new game, I did extensive research on all companies and while I found certain are rated better I found visions proposal to be the hands down best price for the kind of quality offered. The monitoring of my system really takes the stress off of me, a mother of 4, to worry about the things I need to. The installation was flawless took maybe 3 months total to get it up and running. The people on the installation crew were neat and friendly. The girl who originally sold us the product has completely taken care of everything and checked in with us every step of the way to ensure our satisfaction. Just an overall very homey yet reputable feel to the entire process. I would and am recommending Vision to all my friends and family.

ION Solar is a very reasonable company that costumer service kept in contact with me in the about every step of the process. The installers was very professional and completed my installation in a timely manner. I highly recommend them to anyone who to save money on solar energy and want to receive high quality services. I will continue using this company because it fits my budget and everything I need.

2 stars is a stretch...We started this process in September, the solar panels were installed on Dec. 15th, we asked the installers when they would install the critter guards that is on our contract, they said after the electrical was hooked up. About one month later the electrician came out to wire it and put in an upgraded panel. That is when they discovered we already had 200amp service. We originally wanted to upgrade our electrical panel thinking we could get more breaker space. We knew we had a 200amp service panel but no one noticed that or told us we do not need to upgrade our service panel, even after a site visit from your design and electrical team. We had to remove that option from our contract after we did some research to find out we cannot get a bigger panel than we currently have. The electrician came back out another month or so later to connect the system but discovered the breaker pack he was sent out with would not work. As of February 23 we are still waiting on the electrician to come back to finish the connection to our panel. We also still need the critter guards installed but I don't think anyone knows that...it would be nice to have a single person organizing and running these jobs so we know who to contact. It seem I get a text or an email from someone different whenever there is communications from Ion. Each time seems to take 1 month or so for someone to return...? This has been a long drawn out process. UPDATE: April 15th, we are 7 months in and we are now at the final stage waiting on Xcel to come install our net meter. I wan to clarify that ION Solar did step up and help with all the issues I listed previously. Thank you!!! I have improved the star rating to a 4 after receiving the help for ION to get to this point. I recently spoke with a neighbor who had solar installed and they had the same issues we had with all the electrical / breaker trouble. My suggestion to ION and any solar installation company is to let homeowners know at the point of sale that the installation process takes 6 to 10 months to complete. I believe this would help set up a realistic expectation. Again, Thank You ION Solar for stepping up and getting our issues corrected.

Love the install process from day one. Continuous communication with me throughout the entire process. They did everything and advised me when decisions needed to be made, contacted all outside resources that needed to be contacted including setting up the install of the meter with Xcel. Even after a year, they are still in communication with me and continue with their excellent service. Never an issue that wasn't resolved in a timely manner. Highly recommend them.

The installation went quickly, once the permits were all approved. The install crew was =-As winter arrived and I have time to look at the installation, it would have been better for solar-collecting efficiency to have installed the panels on an angle on the roof, instead of flat on the roof, to capture more of the sun in the winter. This would also have helped keep the panels cooler, thus more efficient, in the summer. The installation is losing lots of solar production in the winter, in my opinion. On the other hand, through the summer and early-fall, my electric use and solar production put me in a "credit" balance with the utility, so I did not pay the utility company for any electricity until October, I believe. The install went very well, once all the permits were approved. The install crew was efficient and conscientious, and let me know all they were doing. They asked where I wanted the wires routed, as it was not possible to keep them in the attic, due to the construction of my house. As winter arrived and I have time to look at the installation, it would have been better for solar-collecting efficiency to have installed the panels on an angle on the roof, instead of flat on the roof, to capture more of the sun in the winter. This would also have helped keep the panels cooler, thus more efficient, in the summer. The installation is losing lots of solar production in the winter, in my opinion.

I am so glad we went with Ion for our system- excited to save money and our system looks so good! Now that I’m educated on Solar I can’t help but look around at roofs while driving and what a difference it makes to use a company that cares. I loved the text message updates the whole time and our rep was a total solar stud, educated me on the inverters and was there from start to finish- thanks Justin!

One of the best experiences I’ve had with any company, the customer service is incredibly attentive, they kept us up to date and informed throughout the entire process. Very satisfied with my system, and the worksmanship. Everyone from the specialist I first spoke to about the program all the way to the technicians who installed my panels were professional and I felt like they delivered on everything they said they’d do.