ION Solar: Read 1,837 User Reviews From Real Homeowners

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Patrick Johnson Huntington Beach, CA

VERY SCAMMY... BEWARE problems started day 1. Construction was delayed, we went through 5 project managers all with different reasons for new delays. Now I get my statement from the loan company and what I signed up for is approx $4,000 more. I have had a dozen phone calls and over 100 emails to resolve. Maddy T. told me they would refinance my loan to align with our agreement with what salesman promised. Now she has disappeared without actually doing anything. This has been going on for months. No customer service, very scamy. beware

7 years ago

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Nadene Frick Pittsburg, CA

It took me 3 and a half months to have the breakers replaced that were installed incorrectly in my box. That may have been the cause of my air conditioner going out and, since they were over heating, may have caused an electrical fire. It wasn’t until I went to the California State Contractors Board that they finally responded. Also, corporate headquarters are in Utah. I would recommend going with a company in the state you live in. I was also told a lot of things that were not true when we dealt with sales...such as they come out and clean the panels.

8 years ago

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Victor Munoz Austin, TX

This company is really bad they come to my house and promised me a good deal and the deal never get complete the trim one tree and they can't talk to my neighbors about the shade of their tree and the process last almost 6 months and people not showing when they have to, you have to deal with people in other states and they switched project managers at least 3 times at the end I have a message telling me they will cancel because can't get permission from my neighbor to trim the tree (what is false) they never talked to them I will never deal with this company be careful.

8 years ago

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Steven Sowles

Ion explained the process and stayed on track. They kept us informed of schedule changes and delays on Mountain Electric Association; cause a few week delay

8 years ago

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Florrie Nuttall Springville, UT

The process was easy and the product efficient. I can't believe how little we pay for our power now! Great company to work with.

8 years ago

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RT Draper, UT

Great experience. Installation, billing and support was amazing. Kelly and his team updated throughout the entire process.

9 years ago

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James Johnston North Charleston, SC

By far the best deal I found in SC. No other company could beat their rates/equipment and service. Very professional all around.

9 years ago

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Verified Customer

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Reece Geml

Process was very easy from the moment we discussed the options with our representative, Elias S. They update you every step of the way, and complete all the work for you.

1 year ago

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Daniel Rodriguez

Great service and they keep me up to date on each step! This was my original thought. Sales person and everyone were great till the panels got on my roof and I started making payments. They sat there non-functional for 5 months while I paid for electricity and non-working panels. They only reimbursed me for 3 payments stating “…the contract that you signed we are not legally required to reimburse you for any payments. But that we are willing to give you these three to help with the frustration.” The wiring was bad on instal but in the end I paid the price for their mistake. They are expensive but the reviews were good so I went with them. I hope this will persuade someone like me from making the same mistake.

2 years ago

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Verified Customer

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Dajana Thomas

Had some issues to get our HOA approval. ION solar said they take care of it. Had some run arounds to get the right documents to get the solar panels approved with our HOA.

2 years ago

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Loyd Perrymore Royse City, TX

The installation went well and they even did some repairs on the roof for me. The biggest issue is getting all the inspections and paperwork done (which they handled mostly).

3 years ago

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Nicholas Dix Greeley, CO

Pretty simple from start to finish. They were flexible when my schedule changed and I couldn’t be home for appointments. The system appears to be running well.

4 years ago

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Verified Customer

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Jeremy Wells

I felt pressured into making a decision, before I could research other options

9 months ago

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Elliott McCall

Lamar did an excellent job in helping me understand the benefits of solar.

7 months ago

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Verified Customer

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Frances Keeney

They have been good to do business with

1 year ago

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Verified Customer

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Catherine Manijayme

Good and trusted company. Confident to explain about solar.

1 year ago

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Daniel Bourg

The overall friendliness Unprofessionalism

1 year ago

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Verified Customer

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Michael Barkett

Very professional to work with. Workers did quality work.

1 year ago

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Verified Customer

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Angel Chapman

The process was very easy. Ion handled everything.

1 year ago

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John Chapman

Great customer service easy to contact customer service

1 year ago

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Colleen Ciannella

Very happy with the services I’ve received

1 year ago

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Stephen Roberts

Great knowledge service! Friendly and attentive

1 year ago

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Christopher McCabe

Great to work with! Good customer service.

1 year ago

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Verified Customer

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Sonia Perez

Excellent Company and exceptional services

1 year ago

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Verified Customer

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Chris Swenson

What a difference my new solar makes. Thank you!

1 year ago

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Verified Customer

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Ryan Shields

Process was easy, and support has been great.

1 year ago

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Verified Customer

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Diana Shelton

Very Satisfied. Customer Service very responsive.

1 year ago Edited November 6, 2024

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Verified Customer

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Gerard Mendicino

Constant updates on how everything was progressing.

1 year ago

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Verified Customer

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Rhodel Easter

Everyone is very respectful and very friendly

1 year ago

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Verified Customer

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Tan

They do all the paperworks. Very smooth process

1 year ago

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Shane Grant

They were quick, friendly and professional.

1 year ago

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Verified Customer

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Steven Brock

Fantastic service and great all around experience!!

1 year ago

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Verified Customer

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Artavious Frost

Great customer service. Very informative personnel

1 year ago

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Verified Customer

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Brandon Williams

Great communication and explanations on everything

1 year ago

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Verified Customer

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Cheryl Hutto

Experience was pleasant with no major issues.

1 year ago

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Verified Customer

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Bonni Gallion

The entire team was professional, courteous, and know.

1 year ago

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Bruce Pugh

Easy to refer people. Very good. I would recommend.

1 year ago

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Verified Customer

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Jonathan Martinez

Friendly and attentive team. Easy process.

1 year ago

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Verified Customer

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Nicole Reeves

The whole process has been easy and everyone so friendly!

1 year ago

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Verified Customer

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Joaquin Serna

No pressure and walk you through every step of process

1 year ago

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Verified Customer

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Rodney Manitou Springs, CO

Availability, not having to wait to get issues resolved or questions answered.

2 years ago

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Verified Customer

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Matt Buda, TX

They showed up on time and they knocked it out pretty quick, 27 panels.

2 years ago

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Verified Customer

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Michael Meier Los Alamos, NM

Most service was and is excellent. There were a few communication problems.

2 years ago

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Verified Customer

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Judy Rigg Santa Fe, NM

Love having solar. The systems seems to be working well.

3 years ago

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Verified Customer

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J Anthony Wingate Albuquerque, NM

Customer service and response time to needs.

3 years ago

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Verified Customer

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DJ Garcia Albuquerque, NM

Excellent communication and follow through.

3 years ago

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Verified Customer

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Robert Albuquerque, NM

Once they got the money, they ignored us. They system seems to be doing what it's supposed to be doing.

3 years ago

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Verified Customer

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Alan Stein Parker, CO

A really great team and truly extraordinary communication throughout the entire process. I could not be happier!

1 year ago

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Verified Customer

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Khage

Was told Solar would eliminate my power bill. Still spending $50-$125 on my power bill on top of my solar bill. Have yet to get a $0 bill from Rocky Mountain Power like I was told. Not saving any money and now I'm in the hole $30k. Would be awesome if I was only paying my Solar bill every month, but thats not the case here.

2 years ago

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Verified Customer

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Shaina Hidalgo New Braunfels, TX

Wish I could put 0 nothibg has been the truth since we started with ion customer service is definitely a negative no one is on the same page been waiting for months for a call back we have to continue to call over and over and still don't get any results def won't recommend to anyone any more just wish we didn't go with this company either

2 years ago

ION Solar Reviews