ION Solar: Read 1,826 User Reviews From Real Homeowners

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Teresa Beaverton, OR

The overall cost was more than disclosed. Also, our summer bill is only utility fees, however, our winter bill is still as high as it was before. The system is not providing as much as told it would.

2 years ago

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Jackson Sheffield Manchester, NH

ION Solar was overly communicative. I was never confused where we were at in the process and have no issues thus far. Definitely recommend!

2 years ago

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Sheila Dallas, OR

Ion has been great to work with. They did what they said when they said they would. Servcie was great. They only took a half day to install, instead of a full day.

2 years ago Edited January 10, 2024

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Verified Customer

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Nicole Dali Houston, TX

Our sales person Robert was amazing and the communication and ease of install was great! They were professional and explained everything perfectly.

2 years ago

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Melissa Driscoll North Las Vegas, NV

Started out great.. and turned into almost a year long project. Finally got completed, but I don’t have a lot of confidence in the final workmanship. The panels do seem to be working. So that’s obviously good, but I’m concerned with other damage issues. Not to mention the money I lost in production over the 10 months it took to complete. I wanted to refer a bunch of people, but now I don’t feel good about it.

2 years ago

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Verified Customer

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Bryan Barbachano Portland, OR

The system has yet to produce enough power to affect my bill in anyway. In fact it has hardly changed at all and now I have a $125 bill in addition to my power bill. Additionally, the tax credit was not near what was discussed when I got sold the system. This has turned out to do nothing other than cost me additional money. It also took nearly 11 months for the system install to be completed and turned on.

2 years ago

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kevin pike West Linn, OR

The install and permitting and design phase went great. I have two open customer service items open and have had very poor customer experience on the follow up. I am calling again today to see if there is any movement on my issues.

2 years ago

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Verified Customer

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Edmundo Herrera Williamsburg, VA

the entire process was seamles with ION. it was totally hands off for me and all I had to do was sign forms and be home for the techs.

2 years ago

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Janet Newport News, VA

I had a good experience but my son hasn’t been as lucky. I referred him to you and no one will answer questions. I am still waiting on my $500 veteran incentive.

2 years ago

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Verified Customer

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Ryan Saint Augustine, FL

The sales Rep was untrust worthy regarding the $10,000 increase on the follwing year's tax return after the panels were installed. He also was not avaible to disucss once this was discovered and blocked my phone number.

2 years ago

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Verified Customer

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Whitney

Great and consistent communication, time from signing to installation was about a month, amount of power estimated was met (1 year in so far).

2 years ago

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Jason Dainwood Virginia Beach, VA

Reduce my bill and was install in a good 3 months. Highly suggest for anyone for anyone that pays over 150 for there electric bill.

2 years ago

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Ricardo Ortiz Baltimore, MD

This is a great company, I have saved over $100 dollars every month, some months I pay no electric bill, everyone should be using solar panels. Help save the environment too.

2 years ago Edited January 10, 2024

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Verified Customer

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Melany Krausse Midlothian, VA

The process and communication was great! I hit one part of the process where the communication lacked / was unorganized but overall all went smoothly.

2 years ago

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RAIN Baltimore, MD

Was told when purchasing ion that we were getting a 7,000 tax back. Wrong! My tax preparer said the same was said to her. She corrected them. I had so much wrong when I received ion. I would never recommend you all. The process and the sale tactics are false advertising. People have told me to do something about it. I just want to pay my bill and be left alone!

2 years ago

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Verified Customer

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Cristina Millspaugh Virginia Beach, VA

Likes: Financing was transparent, able to get a new roof with the solar, easy to use app to review system Dislikes: Communication with Project Coordinator was horrible, tech install was messy

2 years ago

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Verified Customer

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Donna McCall Richmond, VA

Well I was told my electric bill would be lower but now I'm paying more than what I was paying before. I got the solar panels put on my house so I don't like the solar panels and wish. I still had total electric.

2 years ago

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Roberto Lovick Philadelphia, PA

2 years ago Edited January 10, 2024

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Mike Gardner Santee, CA

Signed up in October, was all set for installation and up and running by first of December. Install was done late December, but the inspection failed, was not installed per the drawings, all kinds of excuses, a label and a circuit breaker was not per the permit or drawings. Here we are middle of March and up against the first payment due, and the catch up bill from NV Energy. I had to do all the call ins. No one called me, then I get relegated to texts, not even a courtesy phone call. Worst possible service after the great sales rep.

2 years ago

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Ceci Pancho Virginia Beach, VA

I am not happy at all. When I sign up I was told I was going to get a refund money $11500 that I could put it towards the loan to reduce the payment and WAS NOT TRUE Also I keep on getting a bill from Dominion Power for almost 200 a month exactly 160ish ???? So how is that having the solar panels is going g to benefit me at all I'm very very disappointed

2 years ago

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Rico Guillory Washington, DC

If I could give this experience a zero, I would. There were several instances where I was told one thing and it didn’t happen. I still have yet to receive the energy efficient light bulbs and 2 thermostats. I was verbally told about $500 incentive but since it wasn’t put into my contract, it didn’t mean anything. It took almost 5 months to get everything done. I’m truly ready to be done with ION Solar.

2 years ago

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Marcos Albuquerque, NM

it took over 5 months from the time of signing my contract to have my system up and running. It would have been even longer had i not continued to call and check on the progress. ION has the worst customer service, or at least i received the worst customer service. I was lied to by the various employees along the way, but always received a SORRY and a good excuse to how the situation occurred not once a resolution. I had 4-5 different events occur with no help from ION staff.

2 years ago

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Ray Cox Colorado Springs, CO

ION Solar made the process of having solar installed simply easy and straightforward. Everything was accomplished on time and as promised.

2 years ago

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Peter Straub Washington, DC

Our inspection has been rescheduled 4 times now, and we still haven’t been able to get it inspected and approved. We are already paying the loan now, effectively doubling our cost rather than replacing it. Very disappointing.

2 years ago

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Howard Colorado Springs, CO

Everything was handled by ION after we signed the contract. No dealing with Colorado Springs Utilities, the HOA, the installer, etc.

2 years ago

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Nancy Colorado Springs, CO

It wouldn't let me submit with zero stars...About the biggest waste of time I spent all last year. Lie after lie. They told me there would be no problem getting on the grid that there was space. They were going to charge me 20K more than two other companies. The other two companies I received quotes from informed me within days that there was no room on the grid. ion solar took well over a month. No apologies, nothing.

2 years ago Edited January 10, 2024

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byron pritchard Littleton, CO

Took longer than expected to complete, but it was winter. Salesman was good, but had to be reminded of his commitment and benefits.

2 years ago

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Aaron Sanchez Tulsa, OK

Wish I would of never answered the door. They are very un organized and don't communicate. They didn't make the dates for construction so they had to re run my credit without my consent. They used a sub contractor for electrical work to my house that did a very poor job left a 1/2" gap in my siding and electrical panel. Then the worked opened my back door and almost got bit by my dog. Just all around a very new company with not a control at all. I was not impressed at all. I work in communications and as a manager I would never run my company the way they did.

2 years ago

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S ratchf2 Colorado Springs, CO

Lack of communication Tried to oversell us on our solar package (19 panels when we only needed 12) Tried to hide panels on backside of roof where they’d be inefficient to get us to buy more Rude installation crew Materials left on roof after installing which have been falling off of roof Took 8 months to install when we were originally told it would take 3 months

2 years ago

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Nicole Denver, CO

We had panels installed October 3, 2022 and they are just expensive roof ornaments. They look nice but beyond that have been nothing but a disappointment. We were told it would take about 6 weeks to get them up and running. Three project managers and 5 months later we are paying a loan on a non-functioning solar system with no end date in sight. We would absolutely recommend ION to anyone who would like to appear as though they have solar but don’t actually expect it to be functional.

2 years ago

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william hall Mead, CO

They said we were getting enough panels to cover 120% of our projected energy use but it is not even covering 80%. They said we would get a smart thermostat and light bulbs but that has not happened either. 4 months in to having the panels they stopped reporting/working and can not get ahold of anybody to come fix them. Have tried contacting by text, phone, and email but do not get a response and the emails bounce back. It took longer then 2 months to get it fully installed and then there were two failed inspections before it was approved.

2 years ago

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Tito Gonzales Royse City, TX

Ion solar is amazing ! From start to finish everything was handled professionally. Definitely will recommend Ion Solar to anyone

2 years ago

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Jan Johnson Denver, CO

Friendly employees. They kept me updated the hole installation. I recently called for a concern and they were very responsive.

2 years ago

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William Hebrank Aurora, CO

Since last June...making monthly payments... every time I try to contact find out that person has moved on. Empty and pathetic texts about how great everything is and yet never once a true person to person phone call? Rep came by months ago ( Von ) and pointed at my meter to say..". see it's moving...your collecting energy" Told that I would never be out of power even if there was a power outage? All that and to this day February 2023 still don't know if the 30 thousand dollar bill I got is anything more than a giant chunk of metal on my roof? Shameful customer service

2 years ago

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Elisa Miami, FL

How long did it take from the time you signed the contract to the time your system was fully installed? 4 months! I feel scammed because my energy bill is lower this year than last year and now I'm about to start paying double what my energy bill is for the solar panels. Customer service is not very good, I can't ever find the right person to call. My sales person completely dropped me, and I have no idea who my point of contact is. I have to call a million different people to do one thing. Overall would not recommend getting solar panels unless your energy bill is enormous. Huge scam.

2 years ago

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Shawn Parker, CO

0 stars is more accurate, 5 failed inspections. 4 missed appointments to correct work, left paint and holes on the side of my house. Caused me to miss 3 days of work and it’s been a year since they started still haven’t got my panels done. No communication between departments. At this point I just want there junk off my house! Worst decision ever!

2 years ago

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John Robison Deer Trail, CO

It took way over 2 months for full instalation. Installers and electricians had to come out 4 times. I just paid $210 to Core electric and the pay ION solar $95. I'm paying more now then I did before I got solar. Oh and by the way I never received my final package with led light bulbs. Last part not a big deal but don't tell people that they will get something and never send it. I will not be recommending ION solar.

2 years ago

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Michael Randolph, MA

This was the worst experience ever. I would never recommend Ion Solar to perform a service. It took more than 6 months to get installed. I was paying payment long before the completion. I also had to make calls to get stuff moving for each stage of the way. This was not worth my headache and certainly not my money. I so wish I could get the system removed. I and still waiting for my first sign of even having solar panels on the roof.

2 years ago

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Kyle Shaw Allentown, PA

Everything about ION has been amazing. The install team the support team both very helpful and professional. They know what they are doing.

2 years ago

Reply from ION Solar

Thank you Kyle for responding! We are glad you enjoyed the professional experience you have experienced!

Jan. 11th, 2023

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Trae Gillen Bountiful, UT

Please do yourself a favor and avoid this company like the Plague! Terrible communication, installers are kind but don’t know how to install, they failed 4 inspections for not wiring correct. Even though they finallly passed the terminations are still not the way they should be. Started the process on March and wasn’t finished until middle November. But the saving they tell you about are lies as well. My bill went down only 20 bucks! Overpriced, terrible customer service and system doesn’t deliver what is expected

2 years ago

Reply from ION Solar

Hi Trae, we're so sorry to hear that your experience with us was less than what you were expecting. My name is Jake and I would love to be able to help out in any capacity I can. Here is our customer support email, sc@ionsolar.com Please feel free to message me. I hope we can find a time to talk over the phone and see if we can get you compensated.

Jan. 11th, 2023

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Treshun04 Washington, DC

The customer service team and the install team were superb. The communication and professionalism was top tier. Highly reccommend

2 years ago

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Monina Colorado Springs, CO

I have ION solar since July with the promise of saving money through solar. The sales representative was great but once solar was installed and we have multiple problems with the power they are hard to get a hold of and takes so long for them to come and check the issues. Since July to now Oct we are still paying our local electric bill and paying ION for the solar. Be careful with this company they are very deceiving, now IM stuck with paying ION for a useless solar panel 👎👎👎

3 years ago

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Dominique Guilherme Chesapeake, VA

These people absolutely suck My solar panel did not generate for a cumulative time of two months Why because a stupid fuse keep blowing on a panel that doesn’t need fuses to begin with There so call warranty was to have me sign an internet contract to pay for a technician which by the way came by unannounced changed 1 out of 2 fuse which promptly failed a day later I changed 2 fused and i am still up and running as of now Stay away from them

3 years ago

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Willie Culley Richmond, VA

The reps were knowledgeable and friendly. They explained everything in a basic manner and answered any questions I had. the service was excellent

3 years ago

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Mike McInnis Austin, TX

Professional, timely, reliable. Works directly with GVEC as a contractor so their installation and solar panels are backed by the utility provider.

4 years ago

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Paul carter Fort Worth, TX

Very professional staff from the beginning of the process to the end. Very good at keeping you updated on where in the process you are.

4 years ago

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Laura Stitt Fredericksburg, VA

This has been such an easy process. In addition they have done a great job keeping in communication with me every step of the way.

4 years ago

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Michael Delaney Colorado Springs, CO

Super fast and convenient. They handled everything. I didn’t have to do anything other than sign papers! Really convenient and efficient.

4 years ago

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Carlos Rodriguez San Antonio, TX

All the people were very friendly and easy to get along with. They answered questions in a timely manner. I highly recommend them.

4 years ago

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Kaitlyn Fox Denver, CO

Very happy with the overall experience. We never felt pressured or like we weren't in control. Highly recommend Ion Solar!

4 years ago

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