ION Solar Reviews

The product is working well. However the install and sales team is extremely poor. The sales team and support after install is rude and not knowledgeable. Had to spend lots of time with escalation and understanding how the rebate and pricing would work. Did not get the window between standard power bill and solar start so had to fight for support there. Eventually I found some solid support and the system is working as expected so hence my 3 stars instead of one.

I have been impressed with Ion Solar from the first meeting all the way to installation. We have a few more steps until completion and I know it will be successful. It has been wonderful to work with this company.

So we had the system installed I love it but 4 months later I find out we need a new roof mind you I told ion our roof is 28 years old it was inspected??? I was told the roof is fine now where I need a new roof ion ask for $7565 to take the panels down and put them back up I feel there only told me the roof is fine so there could close the deal been on the phone with ion not a good experience no one seams to know what happened so much for customer service

From the very beginning this company have been very professional in every thing they have done. Super communication thru out and customer service the best i have ever experienced

The were polite, and very professional. Kept me in the loop for every step of the way. There were no surprises. And the panels are made in the USA; a HUGE plus in my book. I highly recommend them

Where do I begin....from day one the customer service has been top notch. Any questions or concerns I may have had were addressed. They even found a way to replace my roof and installed the solar.

Our experience has been great. They update us every step of the way from applying for the loan to the installation/ inspection process. Our panels look great and we’re excited to be customers of Ion.

The whole process was smooth and painless. Everything went according to what we were told. Everyone we dealt with was pleasant and knowledgeable of what was going on and what they were to do.

We have enjoyed working with ION Solar they have a great team and a solid product. The install and permitting all went super smooth and ION always kept us up to date on the progress and next steps.

ION Solar is great company. Their customer service is top notch. They took care of the entire process from start to finish. Would highly recommend this company for anyone wanting solar!

I want to thank ION Solar for how professional they were when installing my solar panel, they were very clear in the contract and the speed and punctuality of the installation, I recommend you to get ION solar

For a company originating out of Utah they have been responsive and courteous. The material and work is good to go and their customer service has been very pleasant to deal with.

Every person I've dealt with has been thorough, and explained everything so I could understand it. Very friendly and professional! Awesome company to work with! Made everything so easy on my end.

Ion Solar is a genuinely upstanding company. They only sold us the panels we needed. No oversell. Great price. Very understandable explanation of how solar works. Every employee has been knowledgeable and willing to explain.

Getting solar has never been easier. The entire process from start to finish has been one of the easiest ones I've gone through. Every staff member I've dealt with has been extremely helpful and kind and informative.

after listening to two prior sales pitches for solar, ion had the best options and the best price. the installation went smoothly and as planned. an overall easy transition.

Really easy and great to work with. ION did a great job communicating with me the status of the project and the challenges they faced. They were open and honest. Pleasure to work with, and a good choice for consumers.

I have have a wonderful experience with ION. They check up on me with every step and have been very responsive to my questions. Bryan Newton answered all my questions. Every employee was so helpful and kind.

Well, I was really looking forward to having solar and doing the Green thing but if I had to do this again for some crazy reason at another location, Ion would not get my business. The sales side for me was great and I believe that was mostly because we wanted solar and just needed to get started with the process. From what i’ve read in the neighborhood posts, lots of my neighbors weren’t happy with the pushiness of the people coming to their homes trying to get them to the next part of the sales process but we were on board as soon as they said solar so they didnt have to be pushy with us. After that dealing with the sales rep was great and we couldn’t wait to be on solar energy. Once we signed the papers we were turned over to the install side and things couldn’t have been any worse! It was a disaster from pretty much the first time someone came to do the site survey on to the “FIRST” install of the panels. The calculations were off for how many panels could go in the agreed upon location, so the first crew lead led us to believe he could switch it on the fly and it would look good. Well he was incorrect. It was hideous and even some neighbors were commenting to us about it. It just didn’t flow at all. So that had to be redone and the second crew was a night and day improvement and got it straight. And even after that there were other small issues just from lack of attention to detail, and honestly not the right leadership on the install team. Finally it was time for county inspection and what do you know it did NOT pass because the screw used to secure the conduit to the siding was the incorrect kind and the inspector had a feeling it was gonna be because he had done another Ion inspection and failed it for the same thing. So even after the first time the issue for the correct screws wasn’t addressed. Another simple mistake that could have been avoided the second time around. Once finally turned on, of course i had a faulty inverter (which I understand parts that are mass produced can have a faulty one here or there but just my luck after all this) so they come out to replace that and said it would take a day or two tops for it to be working well that wasn’t the case either. So after 2 weeks of scheduling and rescheduling due to weather they finally came back out to replace the recently replaced inverter and I was told that the one that was just replaced just never had the old serial numbers removed and the new serial numbers entered to have the panel operating and reporting like it should. Once again another mistake made that could have been avoided. And for the several weeks that we were down a panel no one offered to compensate us for that either. All this said I’m glad its finally working like it should (KNOCK ON WOOD) but I wouldn’t recommend this company unless they make major overhauls in management and have some more positive reviews moving forward. Lots of people tried to oversee my account once I made it known that this wasn’t acceptable but it just didn’t seem like the main focus was to fix things asap. I don’t think with all that was going on and what had happened that I should have had to wait as long as I did for appointments. With all these mistakes, I should have been top priority until this is resolved and not taking on more jobs to potentially not complete them effectively. I wish the company luck and I think they should feel fortunate that we really wanted solar and were patient because not many families would have put up with the incompetence that we did.

The very best company I've ever had the pleasure of working with, they stuck to every word stated and delivered each step of the process on time and work well as a team. Great Job Guys!!!

Excellent customer service. The installation was explained clearly and the installation was performed professionally. I had 26 panels installed and they did it in less than a day.

Ion Solar employees are professional, friendly, knowledgeable, and courteous. They walked me through the process, helped me understand how solar works, and took care of everything from start to finish.

I have enjoyed my interactions with Ion Solar. Their customer service is great, their installation was great and their team is so friendly. I recommend this company to help reduce your carbon footprint

I like the ION Solar because they provide me the crystal clear information about the number of solar panels required for my usage , inverters, design, generation of the power with calculations and did all the inspection, installation, design as per the schedule professionally with out any delay. Cost wise little bit higher compare to market price.

Ion Solar did an excellent job with installing our solar panels. They kept in contact throughout the entire process. Our salesperson Holly stayed on top of things and kept us informed.

Salesman was very friendly, informative and seemed genuine. Company kept me abreast throughout entire process until the end....advised me system was ready but instructed me via a text. I would have preferred one final appointment to show me how it works.

They were very informative and were able to help me understand their product and payment plan. The install was quick and overall, it's been a pretty quick process. Everyone has been very professional and easy to work with.

All the guys that did the install were great! Very courteous and knowledgeable about what they were doing. Made the whole process extremely easy and painless! Very happy with decision to go with Ion.

The process to have panels installed could not have been easier; the employees who came to the house each time were beyond exceptional, communication was exemplary, and overall I would highly recommend ION!!!

Very happy with our choice to use ION, we had a LOT of questions going into the project and Seth answered all of them. They have communicated every step of the way. I would definitely recommend them

We were told the payments for the solar system would replace our power bills. Instead, we are now paying both solar loan AND power bill with an $90/month average to the power company. When we contacted the Ion customer service we were asked to send our power bills, which we did, only to be told that “everything looked normal” and that it was the “overage”. The bottom line is that it is costing us more now than it did when we were using regular power. Getting these panels was a huge mistake , we were deceived, and I will never recommend this company to anyone. Moreover the install itself took longer than promised and we started paying the loan before it was functional.

Working with this company has been a great experience. They did all the leg work and kept me informed of everything. They also are nice and pleasant to talk to. They answered all my many questions without having a attitude.

Just got our solar system installed. Have been very satisfied with ION. They have been very communicative throughout the process, have been timely and respectful. Would definitely recommend!!

Almost finished with installation and final inspection! So far it has been a great experience. They have responded quickly and fixed anything needed. Looking forward to turning on the panels!

The process was really fast The workers were really courteous and did a excellent job on cleaning up when they were finished With the roof and solars the Ion representative was AWSOME!! I’m glad I chose the company

i GOT A 8.kw(21, Silfad panels) system installed. I waited 4 mos. to see if I would get the saving the ION promised it would. I am sorry now! I am paying more in electric bill now, with paying for solar panels, and my electric bill to DOMINION POWER HAS NOT CHANGED. I CALLED!! I CALLED, I e-mailed and no one returned my call, even though the operator said some one will. I have read that customer service is a no go after they get YOUR MONEY. will I am still CONNECTED TO THAT MONEY. They used SILFAD Panel are they any GOOD ? give me a call so we can get back on a good FOOT. " Not seeing the power I payed for".

Installation as promised: on time and with quality installers. Production not as promised. Today is our 1-year anniversary. Y1 prediction was 13608 kW-h. Y1 production was 11950 kW-h, which is -12% from the predicted amount. Other companies we considered going with used things like NREL LIDAR evaluations of our property. I believe ION uses nothing less than an online estimator. Buyer beware.

We are happy to have solar, but we didn't have a great experience. The sales guy left out a few crucial details about the loan and how solar works: 1) how the loan payment nearly doubles at 17 months unless you apply a tax credit, and even then, it's still higher 2) how we still pay the power company to stay connected to their grid 3) how we have to add solar to our homeowners insurance, which increased our payment slightly. So we kept finding them out later and feeling deceived and like all these extra things made it not the dream deal it sounded like - not a good thing for financial planning! I also didn't like how our sales guy had us create an "account" before we were sure we were going with it, which actually meant signing a contract, so we ended up feeling trapped in something we weren't even sure we wanted. We had 3 days to cancel, and then there was supposed to be a fee for cancelling after. The sales guy said we would NOT have to pay that, but I didn't trust him by then, especially when my name was signed on the contract saying we would have a fee. Then there was some "issue" that was never explained to us, so it took 2 months after the city inspection to even get our panels turned on. Again not great when we are paying both for our solar loan and our power bill. I would suggest shopping around when getting solar, not just getting roped into it by a sales pitch.