ION Solar Reviews

I would not recommend ION Solar. The process takes a long time, understandably not all ION’s fault, but due to an error in our address on paperwork AFTER the panels were already installed delayed the process significantly. The customer service in the final stages was so poor that we had to continue following up to see what part of the process we were in after installation and when they would be turned on. No communication after the panels were installed. Installation was completed in December 2022 and our panels were finally turned on in February 2023. We randomly got an email in February providing us with step by step instructions on how to turn on the system OURSELVES and went outside to see that everything was already on! But we were not entirely sure as we are not the professionals? No follow through from their end to actually turn on the system with us and walk us through setting up the app and show us how to work everything. My husband figured out the app on his own and we have had one panel not working and no one still has cared to stop by to fix the issue or let us know things are working properly or thank us for being a customer. They said they were sorry but they have been so busy! Busy, walking door to door to get those numbers or meet their quotas, too busy to go back to those homes and make sure the customers they already sold to were satisfied customers. On another note, they are lying when they tell you, you will get $9000 back in your tax refund. This is not something they should be telling people because it’s not the case for everyone. This should not be the selling point to get customers. If they can stop by my house and sell me a product, they should be able to return to my house in person to make sure we are even happy, but now we are stuck. In the options for submitting this review the longest option is 1-2 months from the time the contract is signed to the time the system was FULLY installed. We signed our contract in June 2022 and our system was turned on in February 2023 totaling 8 months!

The system works great! Customer service is outstanding! Now I need a company that sells a battery so I can keep and store some of the power, especially when the power goes out. Can you recommend a company?

They came out twice and said that they couldn’t do solar because I’m the middle unit of three townhomes. However there is another set of three townhomes right down the street and the middle one has solar. So I called them and sent pictures and they said they’d get back to me and they never did.

Ionsolar install the solar on my roof, did it take longer than I expected? Yes, from the challenges with my power company and my city inspections. Ion solar they did provide the service of they were paid for.

I wad very satisfied with my initial installation. However we opted to add additional panels to our existing system. We started the process in August our installation didn't happen until February. We have never been contacted by a project coordinator. At time of installation the electricians opted to use the existing connection panel without first consulting with me. This has resulted in my entire (new and existing) panels to remain offline since install. We were told that a project coordinator would be in contact with us 24 hours after install to discuss scheduling the city and county inspection. This still had not taken place. we've recieved no communication. I've requested numerous updates and not calls. Overall we were happy our original investment and system. However at this point I like to take the panels off.

Really professional installers. Know what they are doing and polite and knowledgeable. The rep also very knowledgeable on the payment and answered all questions.

Do not choose this company! I would give zero if I could. Let me tell you how I was cheated by this company. My sales rep was Ryan, and he came to my house at the end of July 2022 to introduce Ion Solar as a full-service company and the benefits of solar. First, he projected the solar panels based on my previous 12 months of utility bills in order to ensure the production of solar panels to meet my needs. Second, he pointed to one of my utility bills and stated the Energy Charge and Fuel Charge would show $0, and the only thing for which I had to be responsible was the tax, which Ion Solar could not void. In addition, he promised me that my utility bill would be less than $5 (tax) after my solar panels were activated. Third, I would receive a call back within 24–48 hours from customer experience if I had any problems. Here are the realistic ones: First, the solar panels did produce as estimated. Second, unfortunately, my utility bill was much higher than his promise. I had been paying $70 to $85 every month to the utility company since the solar was activated, plus $84 for the solar monthly premium. Compared to what my sales rep promised me, I had been paying $65 to $80 more every month. I had been calling the Ion Solar customer experience team for five months, and I had spoken with many people, such as Will, Daniel, and Michael. Will told me that his manager would take care of me if I could provide evidence about what my sales representative promised on my utility bill. I emailed my evidence to them a long time ago, but no one could really solve my issue. The most ironic thing was that everyone kept saying that the solar system produced 100% of its estimated output, which I had never questioned. I have attached my most recent utility bill was for 11/23/2022 - 12/22/2022, the total of Energy Charges and Fuel Charges was $92.94 without Ion Solar and Taxes, whereas the total bill was $85.67 with Ion Solar. However, my Ion Solar monthly premium is $84, so total I paid for current month was $85.67 plus $84. Third, as I said above, I had been calling this company many times. No one called me back during the time frame of 24-48 hours. Overall, I am so disappointed in the company’s ability to solve problems. The salesperson represents Ion Solar, not me. I think Ion Solar should have been fully responsible for their employees' overpromising. However, I have been fully responsible for his unprofessional behavior. The issue was that my utility company charged me a higher rate and credited me with a much lower rate. However, the root of this issue was my sales representative's overpromising, which caused this problem because he overpromised me the $5 on my utility bill that gave a good value for installing solar without any knowledge about how my utility company credit consumers. It is immoral behavior to utilize such an unprofessional resort as cheating consumers to meet their sales goals. As consumers, we only buy the product that will offer more value for us. As I explained, the salesperson promised the big value which was I could save money with Ion Solar, but it did not come true. Be aware! Do not trust this company! Avoiding ion solar is an intelligent decision if you are deciding to install solar!

Everyone I came in contact with was pleasantly knowledgable and accommodating and helpful and everything was completed just as they said it would be and in a timely way.

On Thursday 25 August 2022 at 12:35 US/Pacific in NE Portland, Oregon, an Ion Solar representative who identified himself only as Jim and would not give further contact information ignored the clearly displayed "No Soliciting" sign displayed prominently on the property and proceeded to disrupt the household, with folks who work from home present and visibly working via the window, to make a sales pitch. When asked why he ignored the "No soliciting" sign, he said that he "thought the sign was cute" so he knocked (the sign has a cute image of a dog on it, but clearly reads "NO SOLICITING"). When I phoned the company, they said they never heard of "Jim", but that they do engage in door knocking practices for marketing. I asked to be sent a copy of their guidelines for employees who do this (specifically wanting to see if they are instructed to follow No Soliciting directives), and they refused. I encourage folks to avoid this company due to aggressive and inappropriate marketing tactics.

Too many managers or coordinators. When the equipment install was complete, the area manager tried to tell me that the meter was yet to be installed. The pictures provided by the electrician should have shown the new meter. There might be fewer delays if fewer people were involved.

ION solar makes a lot of promises at the Point of Sale. Do not believe them. It is all a hoax. There has been zero cost savings in our electric and know one over there really cares to deal with the issue. We sent our 4 months of bills 2 weeks ago, and nothing. No communication, no action, no communication after multiple emails to follow up. In fact, there support email has emailed me multiple times that they need our bills to look at. I keep replying and send them off, while letting them know, we have done this already. For some reason my panels were installed on the west side of my house, while everyone on my street that faces the same direction, is on the east side of there home to catch the majority of the sun. Know one cares at ION Solar! I have also asked in my communication to have a manager come out, and Nothing.

We had ion solar installed around 2 years ago and our panels have worked great. Their customer service is great and have always been able to help us out when we had issues.

No organization. We had final inspectors showing up right after the install. We still had to get the panel done and Xcel out. We had numerous ION installers in our house that had no clue what they were there for. Also had repeat installers come by cause notes were not put in system properly. The kicker was they wanted to move panel to another wall. Which ended up being the bathroom shower. We had to tell at least three different people they can not move it to that wall cause our shower is there. You think they would have put that in thier notes. At the end they grounded the panel wrong and tried to blow up my house. That was excitement, and took about 9 hours to fix. So stay away. Tell everyone you know to just stay away.

I highly recommend finding a different company. Its like working with a car dealership, once they have your signature you don't mean a thing to them, and they don't stand by anything they said. I was told that my system would produce approximately 118% of my previous years energy consumption, just under the max of the 120% maximum allowed. My system is 8.5kw and has never produced more than 6.4kw, Less than 75% of what I was told, meaning the system will not be able to cover my yearly energy consumption at this rate. Their workers are unprofessional just like every other aspect of their service short of the sales person getting you into the contract. The works were unprofessional, cursing and leaving scraps in my yard. Customer service, well good luck getting in touch with them. My solar wasn't turned on for weeks after the installation. I was eventually able to contact them and asked what was going on. "Well we changed the design when we installed so it pushed back the dates, it should be approved next week" it wasn't it took 3 more weeks. When I asked why they didn't inform me they were running weeks behind schedule on my project they didn't have a response other than sorry. The app is a joke, it didn't keep up to date with the progress of the installation. Then once the installation was completed it took more than a week to identify that the system was on, and wasn't able to give valid data on the system. There are options to contact customer service, and leave a review in the app. Contacting customer service asks you to fill out the form when trying to submit (the form was filled out). The leave a review functionality doesn't do anything, you click the button and nothing happens. The part that I really hate about ION is I was originally looking at Tesla, and they told me how bad they were with customer service, that you can't get in touch with customer service, and they usually run behind schedule in installations, all things that I experienced with ION. I highly recommend not going with ION!

I regret the day I ever invited a representative of this company into my house. In Short here is why: 1.False claims of timeline for Install 2.Signed up in January and they weren't done until May. 2.5 months past schedule 3. Their installers messed up my gutters and they have yet to fix them. THey've already rescheduled once 4. The salesman that signed me up was fired during the install. No one bothered to tell me. 5. Installers left debris and tools all over my backyard 6. They said they would take care of notifying the HOA and they had pre-approval to work in the neighborhood. That was a lie. I spent 2 months getting retroactive approval 7. They screwed up the city inspection. 8. They had to come back and put additional protection on the wiring under the panels.(Requiring removal and re-installation of the panel. 9. Showed up late for install. Had to cancel all my plans for the day 10. Install ran longer than planned and they said they would be back the next day; that was a lie. I had to track down the installers after they were 4 hours late again!!! 11. They failed to compensate for lost time. 12. When I asked to speak to higher ups, they put as many obstacles in my path as possible and/or simply did not answer my repeated requests to talk to somebody. 13. This is a company masquerading as a bigger company than they really are. 14. They. botched the paperwork for the Utility company inspector and it caused additional delay of over a month and a half. They lied about having submitted the paperwork on time. I found that out when I called the inspector's office myself. Even if they rebutt this statement, please know that I have proof of all emails and text correspondence. Any person requiring further clarification before you buy, I will gladly help you steer you away from this money-grabbing company.

Great Solar Installation experience the ION Solar Team are "Superb" technician's . I would highly recommend them to anyone who is thinking about adding Solar to the home.

Ion Solar were polite, professional, and poised to help me with all of my concerns. I definitely recommend them if you are looking at options for Solar.

ION Solar has been a pleasure to work with! They are professional and thorough. There are 10 steps through the process and they are there with you the entire time.

The folks at Ion Solar are great at keeping you updated every step of the way of the install process. They are fast and efficient. They make things very effortless for you!

Customer service is especially good. The install team were a great group of young men. Cleaned up after a long day. Checked with me before, during and after installation.

Fantastic customer service ! Paul was great ! Only 4 stars due to the crew denting and messing up my brand new gutters ! Product is great and works well with our lifestyle and Bills!