ION Solar: Read 1,826 User Reviews From Real Homeowners

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Angel Wakefield

So far great company to work with. Just waiting for pge to change our meter. Can't wait!

1 year ago

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William Mollenkopf

Answered all questions and never felt rushed. They stand by their product and workmanship.

1 year ago

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Dewayne Luster

Installation went fairly quick and smooth, I am really pleased with the Profesionalism and service.

1 year ago

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Augusto Sarmiento

Ben took the time to explain their solar product and answered our questions accordingly.

1 year ago

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Angela Howe

The entire process is pretty streamlined. It takes awhile to set up but is totally worth it!

1 year ago

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Tkdem Grmay

The walk through of the process was quick and easy to understand and installation was fast.

1 year ago

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David Roberts

Great communication, great follow up. The system has delivered on what they said it would.

1 year ago

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John Aurora, CO

It went smoothly. It just would have been nice to be notified that items were coming.

2 years ago

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Blake Buda, TX

It's really taking my electricity bill down a lot and it really helped out with everything.

2 years ago

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Deveron Aurora, CO

Installation went pretty good other than one of the guys kept his shoes on and walked across my carpet upstairs.

2 years ago

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Jeremy Scott Rio Rancho, NM

Easy to work with. Gave a gift when we had issues setting a meeting up/being able to work with them.

2 years ago

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Jennifer Hill Cochiti Lake, NM

The project is not finished so I'm giving them a three out of five. Maybe the rating will improve after the project is finished.

2 years ago

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Jeffrey K Georgeson Albuquerque, NM

Professional and easy to work with. The sales team was not pushy like the other companies.

2 years ago

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Leta Worthington Santa Fe, NM

Confusing communications because I have two properties under review. Also, too many different representatives contacting me with updates.

2 years ago

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Martin Paulsen Sr Tijeras, NM

Very professional, communication was excellent, took care to ensure set up was done correctly

3 years ago

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Anne Minard Albuquerque, NM

Ion Solar was easy to work with, start to finish. Professional, fair, and highly competent.

3 years ago

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Bruce Albuquerque, NM

I had good communication with them. They were very good about letting me know when things were going to be happening.

3 years ago

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Andretta Jones

I appreciated the kindness and their commitment in seeing that I understood the entire process of installing my panel. Thank you

10 months ago

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Dusty Sparrow Reed

Rip-off, mislead by sales person about cost, financing and how the tax credit played into the loan - all the things that matter. Also added a second electrical panel to our house saying it was necessary and didn't even use it for solar. It serves no purpose. I pay more monthly ($350) for the loan than I ever paid for electricity (our total annual was around $3500). And our panels only produce 48% of our usage - so we are paying on average $500 a month now. Dividend (the loan company) is the loan servicer. Note you can only re-amortize one time, so making big payments to pay down the loan doesn't save you any interest except for the one time. ION Customer service was "great" until they got the money from Dividend. Very defensive when confronted about the shady sales process. GO ELSEWHERE with an honest company.

1 year ago

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Dana Lawrence

Ion Solar has the worst sales culture! PLEASE PLEASE PLEASE do not disturb people who have clearly placed No Soliciting signs. No clue if you have a great product but STOP BOTHERING PEOPLE AT THEIR HOMES who have asked you not to. I have requested several times since 2023 to be on your Do Not Knock list. So please don’t tell me to ask again! Their door to door sales people have harassed me so much at home with clearly posted No Soliciting signs that I actually got Ion Solar to buy me a large red NO SOLICITING sign last summer. I escalated multiple complaints to them each time a sales rep disregarded our clearly posted signage. I am completely at a loss as to why an Ion Solar sales rep knocked on my door just now. Walked past a giant bright red no soliciting sign that blocks my walkway, didn't regard the additional No soliciting sign on my door and proceeded to knock anyways. Will be reporting this again to Better Business Bureau, FTC and their corporate headquarters. I get you need to make a living and I have respect for sales people and solar power but stop interrupting me at home! Ion Solar - What are you doing systemically to address this issue?

1 year ago

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W P

This was absolutely the worst company I’ve ever dealt with! The salesman sold a product and made guarantees about a market he knew nothing about. They are not upfront about any cancelation fees, and their communication both within the company as well as externally is HORRID! I started this process 6/8/2023 and did not get everything completed to operate until 2/9/2024. The initial site survey should have been completed on 6/13 but ended up being rescheduled multiple times for various reasons. They blamed the weather, but it was a sunny day, the guy did not show up another time, and eventually an entirely different technician took over to get the site survey completed which was some time around August. At this time is when I requested things to be canceled and was bullied with this cancelation fee despite the issue being with ION and their technicians. This was the overall trend with everything else that followed, the actual installation was rescheduled, the inspections were rescheduled, check for permits was sent to the incorrect place, etc. This led to me missing a lot of work/money and it was just an entire mess. I'm still not satisied with ION as the salesman guaranteed my panels would be on the front of the house instead of the back. Overall, I regret every giving ION the time of day.

1 year ago

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Matthew Simms Castle Rock, CO

Ion Solar was fantastic in all aspects - from design, planning, permitting, and financing - they were responsive and excellent in all phases of getting my system!

2 years ago

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Verified Customer

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ROBERT MARSHALL Orem, UT

The solar panels look nice. It took 8 months longer than you said it would take. You improperly installed electrical breakers, leading me to lose power to most my house. You couldn't pass city inspection for 6 months after you said they were installed. I was double charged for 4 months on the cost of my power. You still haven't paid me back for the 4 months of being double charged. You didn't send me the $500 rebate you promised for my power box not needing to be upgraded.

2 years ago

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Verified Customer

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Dan Salem, OR

We love the way ION worked with us to make solar happen for us. We have a shaded yard and had to do some special configuration to make things beneficial for us.

2 years ago

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Johnny Boerne, TX

The system is great, the web site to check has been off line since February. Call customer service and I was not able to bring on line. Now can not see if I'm saving.

2 years ago

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Connie Sue Portland, OR

ION Solar made the process easy and kept us informed step by step along the entire process. I just wish they would have taken advantage of all the rebates available to Oregon homeowners.

2 years ago

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Patricia Austin, TX

Company not very good after the sale. I am still paying almost $200 on my electricity bill. I called my electric company and they showed me where the panels were producing a good amount of energy at the beginning but then the panels started under performing after 6 months. I contacted ION Solar and explained to them about the panels under performing to see if someone could come out and inspect the panels. I was told someone would get in touch with me. I waited for 2 weeks and no one reached out to me. I called a second time and told them this was the second time I was calling and explained to them again what the issue was with the panels and once again I was told again that someone would reach out to me. A couple of days later I received an email with charts and graphs explaining the way the panels produce energy. But still no one to physically come out and inspect the panels to see if they were connected correctly or damaged! This was in 2022. We are now 2023 and still no action from ION Solar. I am still paying up to $200 a month for electricity plus the regular payment for the panels! I would not recommend this company for this reason

2 years ago

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Verified Customer

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Dana Gresham, OR

ION Solar provided the services they promised on time and exactly as stated. They continually communicated with us during the process and patiently answered our questions.

2 years ago

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Brent Richman Corvallis, OR

I was dealing with ION and thought things were going well. We had passed all the inspections and were set to install. Everyone showed up on install-day and everyone was busy in their own little area when it was announced that the roof had to be replaced (after it had just passed its inspection). I said, "That sounds like fraud and I am done>" They all picked up their things and left, thinking that they would probably be back. In the meantime the A/C had gotten disconnected. Come to find out they were also overpriced. I have tried now for over a year to get them back here just to reconnect the A/C but to no avail. I still have salesmen come to the door and when they hear my story they are aghast and know someone who can help. Have had a couple of phone calls but NO ONE has stepped foot on the property to even try to fix the problem. I am a rather easy going guy it has also taken over a year for me to write this review. The bottom line is I would not have them ever touch my home or property again. I would NOT recommend them to anyone except to AVOID like the plague.

2 years ago

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Verified Customer

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Marsha New Braunfels, TX

I liked the courteous service when they removed the panels for a roof replacement and I really like the lower power bills that have resulted from installing them.

2 years ago

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Michelle Las Vegas, NV

So disappointed and ready to share it with EVERYONE. Of course the salesman, Chris, was charming and made us feel like your company was #1 but as the process continued it seem like things just kept going downhill. The latest is I literally emailed everyone I ever sealed with at ION because I was not getting g a return Email or call back from my sales man or his supervisor. My solar was turned on 2 months ago and my last electric bill was higher than the previous one. I asked if someone could get back with us and show us how to properly read the ION App and help us figure out what we are looking at - to no avail. If this does not get handled this coming month I promise I will speaking to many more people. Terrible FOLLOW UP with ION 👎🏻

2 years ago

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ED Westminster, CO

Quite possibly the worst company I’ve ever worked with as far as communicating and keeping a project on schedule. As someone who works in utility-scale solar, I fully understand the processes involved, utility requirements, and hoops to jump through that cause delays, but my goodness, Ion really took things to a whole new level of terrible. There were constantly changing “project managers” who failed to communicate and clearly had no clue what was going on, installation crews that changed each time they visited our house, and generally speaking, Ion was just hard to work with. They don’t even provide direct contact info for the project managers, just a stupid general phone number to call. Will never recommend them to anyone looking to install solar.

2 years ago

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Linda Hampton, VA

I love having the panels. I feel I'm doing a good thing for our planet. That is a good feeling. Maybe I don't have enough panels because I am still getting an electric bill and paying for the panels.

2 years ago

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Crystal Gonzalez Hampton, VA

We started this process almost a year ago. We are still waiting for it to be finalized so we can start using it. We were also told we would not have to pay anything until everything was hooked up but now we are paying for something we are not using. Not very happy at all!

2 years ago

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Sylvia Parker, CO

I would not recommend ION Solar. The process takes a long time, understandably not all ION’s fault, but due to an error in our address on paperwork AFTER the panels were already installed delayed the process significantly. The customer service in the final stages was so poor that we had to continue following up to see what part of the process we were in after installation and when they would be turned on. No communication after the panels were installed. Installation was completed in December 2022 and our panels were finally turned on in February 2023. We randomly got an email in February providing us with step by step instructions on how to turn on the system OURSELVES and went outside to see that everything was already on! But we were not entirely sure as we are not the professionals? No follow through from their end to actually turn on the system with us and walk us through setting up the app and show us how to work everything. My husband figured out the app on his own and we have had one panel not working and no one still has cared to stop by to fix the issue or let us know things are working properly or thank us for being a customer. They said they were sorry but they have been so busy! Busy, walking door to door to get those numbers or meet their quotas, too busy to go back to those homes and make sure the customers they already sold to were satisfied customers. On another note, they are lying when they tell you, you will get $9000 back in your tax refund. This is not something they should be telling people because it’s not the case for everyone. This should not be the selling point to get customers. If they can stop by my house and sell me a product, they should be able to return to my house in person to make sure we are even happy, but now we are stuck. In the options for submitting this review the longest option is 1-2 months from the time the contract is signed to the time the system was FULLY installed. We signed our contract in June 2022 and our system was turned on in February 2023 totaling 8 months!

2 years ago

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Verified Customer

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Amy K

I was very impressed by ION solar’s professional and knowledge. All through the process I was well informed and actually even after! The product is great too!

2 years ago Edited May 15, 2023

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Verified Customer

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Seth Holland Castle Rock, CO

Our experience with ION solar has been great through both of our solar installations. The keep you up to date and follow through everything. Been a great experience!

2 years ago

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irina donaldson Sun City, AZ

We were very disappointed to not have solar panels. We had a great offer and signed up. We were told we could wrap the roof as part of the contract with the low, low rate, so that was grand. ION provided us with a bid, and we had our own roofer provide a bid. After we decided on our roofer, ION kept sending us the 2nd contract to sign, with their roofer even though I told them repeatedly we would use our roofer and that the first contract was the one we had signed and still wanted. At that point, communicating with ION became difficult. Phone calls, texts, emails -- none were replied to. In the end, finally, I asked point blank whether their original contract was invalidated and for whatever reason, it was. Further research showed that it is illegal to wrap a roof replacement into a solar panel contract, so we could not legally have gotten the rebate on the whole package as we were assured.

2 years ago

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CARLOS ARCILA New York, NY

Liked how they educated me on the benefits of solar. Strongly disliked the pushy sales tactics. Sales was not based on customer needs and focused on the amount total sales, which is of ZERO value to me. Also focused heavily on speaking negatively about competitors. Canceled contract and went with other company that offered better and bigger system, with better finance options. I did appreciate the hassle free cancelation of my contract.

2 years ago

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Bruce Richey Yorktown, VA

The system works great! Customer service is outstanding! Now I need a company that sells a battery so I can keep and store some of the power, especially when the power goes out. Can you recommend a company?

2 years ago

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Benjamin Suyematsu Las Vegas, NV

This process began in September of 2022 and was not completed until March of 2023 due to delays on both my utility company's side as well as Ion's. I understand Ion is at the mercy of utility companies for some of these delays. Regardless, the communication I received from Ion was poor to put it nicely. For most of the last 6 months, I did not have a dedicated account rep and by the time I got one at the end of February 2023, even she was surprised to hear all the troubles I'd been through. In addition, this was an add on system to an already functioning system I had on my roof. Upon installation of the new panels, my original panels that were already in production were turned off with no explanation as to why. Upon receiving an account rep in February, she was also surprised to hear this and confirmed they shouldn't have been turned off. She gave the OK to turn the system back on, which I did, and which I found another issue - the original system was malfunctioning. An electrician was then called out to correct the original system and did so. Just last weekend, I got clearance to put both systems into production, but this is 3 months after I've paid for full energy usage. I was told there was a possibility to have the amount paid to the utility company removed from the system cost, but once my system was deemed "complete," I have been ghosted by the account rep.

2 years ago

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Maureen Denver, CO

Everyone from the sale to the installation crew were great. Nice, courteous and always checking in and explaining everything in detail. No question seemed a bother.

2 years ago

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Jarius Hillman Henrico, VA

I loved my experience with Ion! My contact was amazing and helped me to understand what was going on along with my installation being done quickly. Highly recommend!

2 years ago

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Verified Customer

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Deann Aurora, CO

I signed my contract with Ion Solar in September 2020. I have requested a hard copy of the sales contract ... "it takes too much paper" They submitted an Email contract. I should have checed them out with the BBB. Mia culpa!) We are now in the middle of March 2032 and they have not completed the installation, in part due a hang up created by the Denver City and County and County! Ion employees reaponsible for the installaton do not answerg their phone so I am UNABLE ot reach them!!!! I would not recommed this company to my worst enemys. If they on you approuch you LOCK the door or RUN!

2 years ago

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Aaron Norfolk, VA

I sent in for my rebate, and i never got it. Also, the contract signed was not fulfilled as agreed upon. Nobody ever got back to me, and when i had a problem with the system nobody still. Then 2 salespeople came by to sell me an ion solar system, so i told them about the problems. Still no support. Everyone i know gets told this story. I hope it puts them out of business. I dont know why anyone would use this worthless turd company.

2 years ago

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Verified Customer

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Marthaelena Rea Denver, CO

Profesional staff, very communicative, always sent me updates on the process and made sure I understood what was happening and what I need to do on my end.

2 years ago

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Paul Newport News, VA

So far, everything that it takes to have Solar Panels installed and started with the ION Staff and made it simple my wife and I. Thank You ION Staff!

2 years ago

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Carlos

I’m a resident of the town of Dumfries and last year I had solar panels installed. At first I was thrilled to have them, it was something that I knew that it could help. There was a lot of miscommunication with the people when they came to install it, the worst thing was that after three months of the installation my “enphase”panel fell off, it was hanging after their installation. I tried to communicate with them so they could fix it, for months I contacted them repeatedly and there was no response. And apart from that after the installation team finished nobody took the time to show me or give me a walkthrough of the installation. I think that I have invested a-lot of money almost $43,000 and adding to that I am still paying bills to the utilities company. So for those who are thinking of getting an installation from here I want you to look for better options because “ION solar” is not a good one at one point I started to think that I got scammed by these people, so please think before you get panels installed from them.

2 years ago

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Denise Schuetter

They came out twice and said that they couldn’t do solar because I’m the middle unit of three townhomes. However there is another set of three townhomes right down the street and the middle one has solar. So I called them and sent pictures and they said they’d get back to me and they never did.

2 years ago

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Brian Gurley Englewood, CO

ION has had terrible communication throughout this process. There is little coordination between the teams and delays occur because of it. They will get you to sign a contract and have the system installed in under a month so they can claim the system is sold off and you start paying for it before it's operational. After this they will leave you in the dark and take months to follow up and finish the project. ION made a bunch of claims about inspection requirements and long timelines out of their hands, but when I called the inspector directly they hadn't heard anything from ION and were able to fix the issue the next day. You are better off working directly with your county inspectors and energy company after installation to avoid ION confusion and get things done in a reasonable time. I've waited over 5 months after my system was installed before it was operational and ION is still clueless as to the current state of the project. Had I not did all of the coordination work for them I would still be without a working system. Extremely poor service from customer coordinators.

2 years ago

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