ION Solar: Read 1,924 User Reviews From Real Homeowners

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Dinesh Aurora, CO

Installation went well, no hassle. As long as you're going to give the best pricing you're going to get more customers.

3 years ago

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Anonymous Buda, TX

According to schedule, it was very quick. No issues that I can recall. They're very responsive and available.

3 years ago

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James Rodriguez Albuquerque, NM

I was highly satisfied with the presentation, proposal, install, and follow up of the entire process.

3 years ago

Reply from ION Solar

Thank you James for your review. We are glad to hear about your satisfaction with the entire process.

Jan. 11th, 2023

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Kingsley Albuquerque, NM

It went smoothly, but it took a bit more time perhaps due to all the approvals and all those things.

3 years ago

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Felisha Albuquerque, NM

Any questions that I have, they're quick to respond and give me the answers to. It's the best quote that we got.

3 years ago

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Jerry Albuquerque, NM

It's all manufactured in America. Very quick, very smooth and a very clean installation. They answer every inquiry.

3 years ago

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Eric Sommers

I would look elsewhere if you are interested in solar. We have had our system for 5 years. It has stopped producing 3 separate times. Never notified by the ION. If I didn’t look at the apps on a regular basis I would never know, except I guess when I have to pay for both the panels and now my electric bill. My system was out for about 2 weeks - 2/23 was last day of production. I called on 3/6 to ask about it and get service. At that time, customer service said they would call back to schedule. I never received a call back from them. I had to recall customer service on 3/12. They then said they will schedule once a prepay the $250 service invoice and would not schedule until the invoice was fully cleared. I made the payment and the invoice cleared by 3/14. On 3/19 I still hadn’t heard from anyone at ION. I called again and they said they would get with the scheduling department and that my account would be marked as “high priority” and should receive a call in a day or two on getting something scheduled. I just received a text, not a call, that I’m scheduled for 3/31. I am flabbergasted with the horrendous customer service from this company. I haven’t been producing since 2/24 and they aren’t coming out to “look” at it for well past a month. They can’t keep my system up and running, don’t notify you when it is down, make you pay for service before it is performed, then if you are lucky schedule you 2 weeks out if you are a priority client… would hate to be a non-priority that is probably a few months out. Its great that you have to pay for the panels as well as electricity during this time. Stay away from ION, go with someone else.

11 months ago

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Anthony Mark Anderson

American Home Design did a great job for us. The team was efficient and quick. I am very happy and satisfied with their service. I will definitely recommend them for your home improvements.

1 year ago

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MaryBeth Miles

18-panel ION Solar finalized. ION did:permits,documents,work,approvals,inspections & ION paid. We saw a significant reduction in energy bills in 2 months. Thank you, ION Solar, for a job well done.

1 year ago

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Jocelyn Las Vegas, NV

I liked how fast and easy the process was. I only had one initial meeting with the sales person and they took care of everything else. I liked that I didn’t even have to deal with my HOA.

2 years ago

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Aaron Jaeger Lake Forest, CA

Hey. You guys are pretty awesome. U guys have been awesome so far. Only exception was turning on after plan to operate certification. The system looks great. Family is super excited.

2 years ago

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Verified Customer

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Sherri Stratton Las Vegas, NV

Professional, fast, on time, on schedule. My only problem is my bills are still high in the summer and I still don’t make enough power for the winter. Otherwise, no issue.

2 years ago

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MMMS ACS Boerne, TX

The process took 7 months which is ridiculous. It took so long even my solar loan payments began! Fortunately Ion agreed to pay for the 2 months of payments when there was a overlap of the loan kicking in but the solar not being turned on. I did enjoy their customer service line though. Sweetest phone reps. I also liked my sales rep Noe. His sales presentation and knowledge was impressive.

2 years ago

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Jackie S Beaverton, OR

Our sales representative was very organized and knowledgeable. He was never pushy and made sure everything he told us was followed up on. The whole company made sure we were kept in the loop throughout the process.

2 years ago

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Michael Beaverton, OR

The installation of the system had a slow start, and then I noticed a leak in the roof after the installation. The installer came back and had to reseal all the mounting holes. The system is working great and saving me money!

2 years ago Edited January 10, 2024

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Russ Cagle

Excellent communication pertaining to the ongoing progress of the permits required. The construction details were very descriptive as was the final construction performance. My only frustration was the documentation required to obtain the tax rebate.

2 years ago

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Verified Customer

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Lee Las Vegas, NV

ION did exactly what they said they would do and when they said they would do it. I’ve recommended ION to my friends and couldn’t be happier with the results. Not paying an electric bill in Las Vegas? No brainer.

2 years ago

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Travis Winks American Fork, UT

Ion Solar did a good job putting my system together. I am very happy with it. Just wish they showed you how to clean the panels when they get dirty. My lower panels are producing almost half as the top panels because they are dirty (so I think).

2 years ago

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J. Chuan Henderson, NV

Installation is the cleanest I have seen among all my neighbors. I love the fact that they used American made products to support our economy. Great people, products and service!

2 years ago

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Leslie Portland, OR

So far I am still wondering if this was a great idea as I had my home reproofed in preparation to have my solar system installed. I've heard little from ION Solar since installation and I feel communication as we go would be helpful and not due to my age. Explanations and reminders of our responsibilities as far as upkeep as owners with lists of proper accredited companies to contact and use would be so helpful. Where's the Tax information for being able to receive a credit as offered?

2 years ago

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Rick Acaccia

I did not get satisfactory results from customer service. I asked on several occasions for someone to come out and check my system. I was told (essentially) not to worry about it that they could see remotely that my system was working fine. I'm not satisfied that everything about my system can be deduced remotely. I feel that I was put off and never given an answer to the question "What do I have to do to get someone to come out".

2 years ago

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Karenga Ross

Great communication with Matt and team from the start to the end. Knowledgeable, professional, and helpful staff. The install looks great! Our panels are producing well, the app works great, and we're very happy.

2 years ago

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Teresa Las Vegas, NV

They came in and did the work in one day! The “red tape” was a mess but they handled all of it. They dealt with the HOA, NV Energy, and the CCBD, I never had to be involved.

2 years ago

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Roderick Norfolk, VA

Installation was great. Im disappointed and felt mislead on the height of the panels from the roof. One of the selling points was that ION's panels were close enough to the roof that squirrels/birds etc., wouldn't be able to nest. Yet I now have a partially disabled system due to squirrel damage. For the amount of money paid I would have gotten some type of "critter guard" to protect my investment. I've also called ION twice and have been told I'd receive a phone call which never happened. I'm beginning to believe I made a mistake having an install done with your company.

2 years ago

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george mallory Richmond, VA

Only thing I didn't like was that the solar panel didn't come with battery back up. Customers need that especially when storms or something knock out power. Ion solar needs to make a battery compatible with system and offer it free to customers who already have a system installed. Also don't see alot of savings in power cost.

2 years ago

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Verified Customer

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Phyllis Virginia Beach, VA

We are fortunate to have an amazing hands on agent. Justin B was effective in explaining the Ion Solar experience and is still available nearly a year later to answer all questions and concerns.

2 years ago

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Unis Clinton Portsmouth, VA

I really like this company, they were very professional. They came when they said that they would come. worked quickly and cleaned up. They made me feel like they had my best interest at heart.

2 years ago

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Charles Mechanicsville, VA

Everyone I delt with was nice and friendly. However, when I set up our plan I requested 105% coverage (sales rep started at 80%). I requested a review of my system due to my receiving bills from the utility company. ION advised we are using more electricity than we are producing. Considering the fact that I gave them copies of my electric bills and I wanted a system that would produce enough to cover 105% of my energy use, I am disappointed.

2 years ago

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Verified Customer

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Stephanie Smith Portsmouth, VA

This company has given us the opportunity to get solar panels and pay a little bit a month on them. We have not had a problem and they are amazing to deal with and it is very affordable.

2 years ago

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Will Chen Beaverton, OR

0/5 - Salesperson (Enrique G) 3/5 - Project coordinator (Thomas N) 5/5 - Installation team 2/5 - Overall communication ----------------------------------------------------------------------------------------- TL;DR - Enrique G (sales) promised incentives but did not deliver on these incentives until I reached out to corporate to complain 60+ days after panel installation. Enrique also misled us on PGE billing after installation (details below). Project team was helpful. Installation team was courteous and respectful. Overall comms were pretty messy. Our interaction with Ion Solar started in Nov’2022 with a D2D sales rep knocking on our door to pique our interest in solar. From there, we scheduled an appointment with their salesperson Enrique G. Enrique showed up and presented us the “potential savings” of installing solar and how it will essentially pay for itself as it will offset our electric bill entirely. He also mentioned that we would be put on a 12-month billing cycle with PGE after installation. Neither of these points turned out to be true. I asked a good friend of mine if he would be interested in going in on solar together to see if we can get a better deal from Enrique. Enrique offered us each a $1,000 check and $300 Nike/HOKA gift cards to be sent upon installation if we signed up with him. We thought it was a good deal so we both signed up. Mind you, these incentives were verbal agreements; none of this was on paper. Fast forward to Jan’2023, panels are installed. My friend and I reached out to Enrique G for the promised incentives and were both met with a short “yup on it”. This went on for 30+ days. We would reach out to check on the progress of these incentives and Enrique would either send a “will these sent out ASAP” or straight up ghost us. Having been fed up, we reach out to Ion Solar corporate. Thomas N hears our story and sends an email out to Enrique and cc’ing us both on it. Enrique G responds to the email with a “yup on it”. To our surprise, we received the $1,000 via Zelle a week later. However, the $300 Nike/HOKA gift cards were still nowhere to be found. At this point, we’re 60+ days past installation and we were still missing the last half of our promised incentives. So I finally submitted my post-installation survey, giving them a score of 1/10. Enrique IMMEDIATELY responds by sending both my friend and I the promised $300 gift cards. Why did it have to take so long and so many different parties to get Enrique G to fulfill his promise to us? Furthermore, why did he have to lie to us about the 12-month billing cycle? This was a complete bait-and-switch. Had we known that he was going to treat us like this after signing, we would NEVER have signed with Ion Solar. And to be honest, both my friend and I are struggling with buyer’s remorse after this experience. We would NOT recommend Ion Solar.

2 years ago

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Verified Customer

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Katherine Virginia Beach, VA

Projections given on how much I would save off my utility bill were not correct and prior to us agreeing to the panels being installed. I questioned if we were going to have enough solar panels to generate the type of savings they were projecting. We probably need at least 10 more panels to get the type of savings that they projected. Now I am saving several hundred dollars a month off. But my electric bill did not drop down below $200 a month. Also, the sales person told us we would receive an $8000 incentive rebate that we would need to apply towards our loan and I have called Ion services directly and they just gave me a tax form which is not the same thing as an $8000 rebate and no one when I’ve contacted Ion has any idea what this is and that was one of the main reasons we signed up for Ion that we were getting $8k off our $30,000 investment. I’ve had one service issue with our solar panels since they were installed. One of the wire nuts were not screwed on correctly and I had eight panels that stopped working two months after installation and I didn’t realize I needed to monitor my solar panels consistently, which is my fault and it wasn’t until my electric bill went sky high that I even look at them or questioned it, and found that they have been in operable for over four months. It would’ve been nice if Ion was aware that my system was off-line if they would’ve notified me via email or written correspondence, and the process of getting someone out to come look at my panels was not fantastic. They sent an electrician out relatively quickly and he indicated somebody needed to go up on the roof and we needed a roof crew and that I would be contacted to schedule a roofing company to come look at it within two weeks well for weeks later, I was finally able to get someone out here to climb up on the roof and look at it and it took from 10 minutes to fix but that was yet another month where I had eight panels not working. So over the five months I have paid approximately $400 more a month and my electric bill every month since the eight panels have not worked.

2 years ago

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Verified Customer

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Chad Lamb Washington, DC

The process to install panels on the house went great. The sales person provided me with all the information I needed. The install crew and electricians were great as well. My only issue is they underestimated the amount of panels I needed.

2 years ago

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Tony Virginia Beach, VA

I like the friendliness of all staff members, and the workmanship was outstanding, they were always there for questions, and always have the answers. I can see a big difference in my electrical bill, and we love gold green.

2 years ago

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Alfred Denver, CO

I'll say that the process with the electric company was the bottle neck, but on ION's side they were great. Wish I had known about the differences in the app, to monitor electric flow better. So far, so good!

2 years ago

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Nancy Pittsburgh, PA

Everything went well through the initial meeting with my rep Richard up to the install and go live date. I referred my daughter who now has IonSolar powered on since October. Since then I have made numerous calls and discussions about money I was told I would get for referring my daughter. I have spoken to several different representatives who assured me that I would receive my referral bonus, which I have not. I recently received notification via email that now I need to have a txt, email, or a picture of the referral, which I do not since it was a verbal agreement with myself and Richard. The response was that now they have to reach out to Richard for verification of this agreement. Now it’s been 5 months since my daughter went live with her panels and I suppose it will be 5 more months before I get this, if I even do. My daughter has been having trouble with her panels and is very frustrated with the follow up of IonSolar to rectify this. Their response is that the trees are in the way. First of all they marked and ensured the panels were in the most appropriate positions, second it is winter and There are no leaves on any of her trees. I am so sorry that I recommend this company to her. She has thousands of more money in her system than I do because of the size of her home. It’s sad that she’s so disappointed and I feel responsible for sending Richard to them. If I had to do it over I would not have had these installed nor recommend it to my daughter.

2 years ago

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Fredrich Littleton, CO

This is an updated review. My prior review was on the Install which ION handle very well. My issue is lack of technical skill set to be able to correct inspection issues. Boxes and panels were mounted on the house but not in the correct configuration. Panels had to be relocated which left holes and scrapes on the house siding that now require filling and painting. There has been a constant issue with the panels on the roof. Inspections have failed 3 times on them. At the time of this review the issue is still not resolved! No one seems to want to take ownership of the issues to get them resolved. I am totally frustrated with ION and the process in general. The final pain of it all is I am paying for the loan on panels I cannot use plus the monthly power bill.

2 years ago Edited January 10, 2024

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Cameron Milot Colonial Heights, VA

I was not sure I wanted to invest in solar panels because of the expense. After talking with a family member who has used solar panels for about 7 years I decided to invest in these panels. I was glad I did because my monthly electric bill dropped substantially the first month of using. I would highly recommend ION Solar.

2 years ago

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Michael Mortvedt Aurora, CO

Overall I am pleased with the service Ion is providing. I am frustrated that it is taking so long to get the system producing electricity. It seems to be Xcel Energy that is so slow with inspections and processing. Xcel has added close to six months to the approval process.

2 years ago

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Thomas Littleton, CO

I signed up to get solar 7 months ago and I currently have 90% of the system installed. They are scheduled to come out next month to replace panels that should have never been installed, and to get the county inspections out of the way. Apparently after that Xcel still needs to do a final inspection prior to turning it on. The Costumer service has been less than ideal with multiple calls out and waiting days/weeks for replies at times. When they do reply they seem helpful and nice but until the system is actually put online and functioning I’m going with, I’m pretty unsatisfied with the current situation and the service I’ve received.

3 years ago

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Mike Gardinier Englewood, CO

My problem with Ion was the installation of the panels was rushed and given priority without consideration of the condition of my existing roof. I would recommend your sales staff to advise customers with older roofs to have their roof inspected prior to the panel installation. My roof failed inspection by my insurance company. I needed a new roof installed after the panels were installed by Ion. So I had to pay the cost to remove the panels and reinstall them after the new roof was completed.

3 years ago

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andrew evans

The product is working well. However the install and sales team is extremely poor. The sales team and support after install is rude and not knowledgeable. Had to spend lots of time with escalation and understanding how the rebate and pricing would work. Did not get the window between standard power bill and solar start so had to fight for support there. Eventually I found some solid support and the system is working as expected so hence my 3 stars instead of one.

3 years ago

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Andrea Denver, CO

I haven't noticed a great deal of savings with the panels, and I was told it would be a great savings. I barely notice any especially with the monthly payment on the loan. I think it would have been better to actually have a realistic quote of what it would save before having to sign their contract and get them installed. It also took them 5 months to install my panels and it was always because they were waiting on Xcel, but it seemed they could have moved it along quicker.

3 years ago

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Mike Mossburg

We signed the financing company agreement in Sept. 2022 and now it is Feb 8, 2023 and the system has not been inspected or turned on. The company indicated the install was completed in Dec. It is on the roof but I believe it is not installed until it is successfully inspected and connected to our electric supplier. At this point, it is just on our roof.

3 years ago

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James White Apex, NC

Fairly on top of things getting installed, almost maybe a little too aggressive. now that we have the system installed we have been trying to get the final inspector out to turn the system on and they have cancelled on us multiple times. The one day they dont cancel there was no notice or call ahead of time to ensure we were ready and of course we missed them so we are still sitting here with everything installed for almost two months and just an expensive roof decoration.

3 years ago

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Brett Miller Boardman, OR

Kept me very well informed of the status prior to installation. But once installed and operational, service drops substantially. I have tried 2 times to call customer service over the past 6 months. Left messages with a live attendant, but in both cases, no calls were returned.

3 years ago

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Ariel Huber Lansing, MI

I have been impressed with Ion Solar from the first meeting all the way to installation. We have a few more steps until completion and I know it will be successful. It has been wonderful to work with this company.

3 years ago

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Jace Quebbeman Lorton, VA

We're about a year on from beginning to get the panels, so this is a follow-up from our initial review on BestCompany for ION. It took most of last year to get the panels installed. There were a lot of problems getting to the point of installation, and miscommunications between ION's local and corporate offices left us in the lurch and out an extra $5k. We are happy with the panels and they've definitely helped with the power bill even in these few months, but we never did get a satisfactory resolution to the problems we encountered. The panels and solar equipment has been great, but ION's part in the process has not been.

3 years ago Edited January 10, 2024

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Christiane Newport News, VA

So we had the system installed I love it but 4 months later I find out we need a new roof mind you I told ion our roof is 28 years old it was inspected??? I was told the roof is fine now where I need a new roof ion ask for $7565 to take the panels down and put them back up I feel there only told me the roof is fine so there could close the deal been on the phone with ion not a good experience no one seams to know what happened so much for customer service

3 years ago

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sucker in oregon Happy Valley, OR

I recently had a 7 kw system installed. The product so far is working great and the installation team was very professional. The ION group did a great job of walking us through the process. My only issue is my own fault. They WAY overcharged for the system. Be warned, their bid is going to be insanely expensive. Many of my friends and neighbors have asked about they system and I tell them all the same thing: Great system, glad I put in a solar system, but use another company that will offer it at a more honest price. They made more than enough off of me.

3 years ago

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Jim Battaglia Minneapolis, MN

From the very beginning this company have been very professional in every thing they have done. Super communication thru out and customer service the best i have ever experienced

3 years ago

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