ION Solar: Read 1,837 User Reviews From Real Homeowners

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Scout Dad Chris Hampton, VA

For a company originating out of Utah they have been responsive and courteous. The material and work is good to go and their customer service has been very pleasant to deal with.

4 years ago

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Barbara Alexander Denver, CO

Every person I've dealt with has been thorough, and explained everything so I could understand it. Very friendly and professional! Awesome company to work with! Made everything so easy on my end.

4 years ago

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SherylSquirrel St Louis, MO

Ion Solar is a genuinely upstanding company. They only sold us the panels we needed. No oversell. Great price. Very understandable explanation of how solar works. Every employee has been knowledgeable and willing to explain.

4 years ago

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Rebecca Mays ,

Getting solar has never been easier. The entire process from start to finish has been one of the easiest ones I've gone through. Every staff member I've dealt with has been extremely helpful and kind and informative.

4 years ago

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ELI MANDICH ,

after listening to two prior sales pitches for solar, ion had the best options and the best price. the installation went smoothly and as planned. an overall easy transition.

4 years ago

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Seth M Longmont, CO

Really easy and great to work with. ION did a great job communicating with me the status of the project and the challenges they faced. They were open and honest. Pleasure to work with, and a good choice for consumers.

4 years ago

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Maureen M. Yorktown, VA

I have have a wonderful experience with ION. They check up on me with every step and have been very responsive to my questions. Bryan Newton answered all my questions. Every employee was so helpful and kind.

4 years ago

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Stephen Miller Midlothian, VA

Well, I was really looking forward to having solar and doing the Green thing but if I had to do this again for some crazy reason at another location, Ion would not get my business. The sales side for me was great and I believe that was mostly because we wanted solar and just needed to get started with the process. From what i’ve read in the neighborhood posts, lots of my neighbors weren’t happy with the pushiness of the people coming to their homes trying to get them to the next part of the sales process but we were on board as soon as they said solar so they didnt have to be pushy with us. After that dealing with the sales rep was great and we couldn’t wait to be on solar energy. Once we signed the papers we were turned over to the install side and things couldn’t have been any worse! It was a disaster from pretty much the first time someone came to do the site survey on to the “FIRST” install of the panels. The calculations were off for how many panels could go in the agreed upon location, so the first crew lead led us to believe he could switch it on the fly and it would look good. Well he was incorrect. It was hideous and even some neighbors were commenting to us about it. It just didn’t flow at all. So that had to be redone and the second crew was a night and day improvement and got it straight. And even after that there were other small issues just from lack of attention to detail, and honestly not the right leadership on the install team. Finally it was time for county inspection and what do you know it did NOT pass because the screw used to secure the conduit to the siding was the incorrect kind and the inspector had a feeling it was gonna be because he had done another Ion inspection and failed it for the same thing. So even after the first time the issue for the correct screws wasn’t addressed. Another simple mistake that could have been avoided the second time around. Once finally turned on, of course i had a faulty inverter (which I understand parts that are mass produced can have a faulty one here or there but just my luck after all this) so they come out to replace that and said it would take a day or two tops for it to be working well that wasn’t the case either. So after 2 weeks of scheduling and rescheduling due to weather they finally came back out to replace the recently replaced inverter and I was told that the one that was just replaced just never had the old serial numbers removed and the new serial numbers entered to have the panel operating and reporting like it should. Once again another mistake made that could have been avoided. And for the several weeks that we were down a panel no one offered to compensate us for that either. All this said I’m glad its finally working like it should (KNOCK ON WOOD) but I wouldn’t recommend this company unless they make major overhauls in management and have some more positive reviews moving forward. Lots of people tried to oversee my account once I made it known that this wasn’t acceptable but it just didn’t seem like the main focus was to fix things asap. I don’t think with all that was going on and what had happened that I should have had to wait as long as I did for appointments. With all these mistakes, I should have been top priority until this is resolved and not taking on more jobs to potentially not complete them effectively. I wish the company luck and I think they should feel fortunate that we really wanted solar and were patient because not many families would have put up with the incompetence that we did.

4 years ago

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Raymond Williams Las Vegas, NV

The very best company I've ever had the pleasure of working with, they stuck to every word stated and delivered each step of the process on time and work well as a team. Great Job Guys!!!

4 years ago Edited September 14, 2021

Reply from ION Solar

Raymond, thank you for the five-star review. We are happy to hear that our teams were professional and knowledgeable. We hope that you love your solar!

Jan. 20th, 2021

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John Aird Virginia Beach, VA

Excellent customer service. The installation was explained clearly and the installation was performed professionally. I had 26 panels installed and they did it in less than a day.

4 years ago Edited September 14, 2021

Reply from ION Solar

John, thank you for the review! We are so happy to hear that you enjoyed your solar install with us. We hope you enjoy the rest of your solar process!

Jan. 20th, 2021

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N. Nickels Cibolo, TX

Ion Solar employees are professional, friendly, knowledgeable, and courteous. They walked me through the process, helped me understand how solar works, and took care of everything from start to finish.

4 years ago

Reply from ION Solar

Naomi, thank you for the review! We are so happy to hear that you enjoyed your solar process with us. We hope you enjoy your solar panels!

Jan. 14th, 2021

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Holly Stephens West Jordan, UT

I have enjoyed my interactions with Ion Solar. Their customer service is great, their installation was great and their team is so friendly. I recommend this company to help reduce your carbon footprint

4 years ago

Reply from ION Solar

Holly, thank you for the five-star review! We are thrilled to hear that our teams have been friendly and helpful. We appreciate your recommendation and hope that you love your solar panels and energy production. Thanks!

Jan. 8th, 2021

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Shaik Austin, TX

I like the ION Solar because they provide me the crystal clear information about the number of solar panels required for my usage , inverters, design, generation of the power with calculations and did all the inspection, installation, design as per the schedule professionally with out any delay. Cost wise little bit higher compare to market price.

4 years ago

Reply from ION Solar

Shaik, thank you for the fabulous review! We are so happy to hear that you felt informed throughout your solar installation. We hope you are now enjoying the benefits of going solar!

Jan. 7th, 2021

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Michael Leistikow Albuquerque, NM

Ion Solar did an excellent job with installing our solar panels. They kept in contact throughout the entire process. Our salesperson Holly stayed on top of things and kept us informed.

4 years ago

Reply from ION Solar

Michael, thank you for the five-star review. We are happy to hear that your solar process went well. We will pass on the kind words to Holly and the rest of the team. We hope you love your solar!

Jan. 7th, 2021

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Teresa Lugo ,

Salesman was very friendly, informative and seemed genuine. Company kept me abreast throughout entire process until the end....advised me system was ready but instructed me via a text. I would have preferred one final appointment to show me how it works.

4 years ago

Reply from ION Solar

Teresa, thank you for your review. We are happy to hear that your salesman was friendly, informative and genuine. We appreciate the feedback as it helps us improve our processes. We hope that you are enjoying your solar panels!

Jan. 7th, 2021

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John M ,

They were very informative and were able to help me understand their product and payment plan. The install was quick and overall, it's been a pretty quick process. Everyone has been very professional and easy to work with.

5 years ago

Reply from ION Solar

John, thank you for taking the time to leave us a review. We appreciate the feedback! We are happy to hear that your install was quick and that our teams were professional. We hope you have been enjoying your solar energy.

Jan. 7th, 2021

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Connor Dow ,

All the guys that did the install were great! Very courteous and knowledgeable about what they were doing. Made the whole process extremely easy and painless! Very happy with decision to go with Ion.

5 years ago

Reply from ION Solar

Connor, thank you for the five-star review! We are so happy to hear that you found our team to be courteous and knowledgeable. We are so happy you trusted us with your solar installation. We hope you love your solar panels!

Dec. 10th, 2020

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Anissa Henderson Virginia Beach, VA

The process to have panels installed could not have been easier; the employees who came to the house each time were beyond exceptional, communication was exemplary, and overall I would highly recommend ION!!!

5 years ago

Reply from ION Solar

Anissa, thank you for the review! We are so happy to hear that our team was exceptional and our communication exemplary. We appreciate your recommendation and hope that you continue to love your solar panels!

Dec. 10th, 2020

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Michael Muriett Parker, CO

Very happy with our choice to use ION, we had a LOT of questions going into the project and Seth answered all of them. They have communicated every step of the way. I would definitely recommend them

5 years ago

Reply from ION Solar

Michael, thank you for leaving such a wonderful review. We are so happy to hear that you have had a good experience with our teams. We hope you continue to enjoy going solar!

Dec. 2nd, 2020

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Dominique Stora-Weiner Las Vegas, NV

We were told the payments for the solar system would replace our power bills. Instead, we are now paying both solar loan AND power bill with an $90/month average to the power company. When we contacted the Ion customer service we were asked to send our power bills, which we did, only to be told that “everything looked normal” and that it was the “overage”. The bottom line is that it is costing us more now than it did when we were using regular power. Getting these panels was a huge mistake , we were deceived, and I will never recommend this company to anyone. Moreover the install itself took longer than promised and we started paying the loan before it was functional.

5 years ago

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April Bonaparte Winston-Salem, NC

Working with this company has been a great experience. They did all the leg work and kept me informed of everything. They also are nice and pleasant to talk to. They answered all my many questions without having a attitude.

5 years ago

Reply from ION Solar

April, thank you for the wonderful review! We are so happy to hear that you found our team to be helpful and pleasant. We hope you are enjoying your solar panels!

Nov. 13th, 2020

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Mrs. Martinez Aurora, CO

Just got our solar system installed. Have been very satisfied with ION. They have been very communicative throughout the process, have been timely and respectful. Would definitely recommend!!

5 years ago

Reply from ION Solar

Mrs. Martinez, thank you for taking the time to leave us a five-star review! We are so happy to hear that our team communicated well throughout your solar process. Your recommendation is appreciated. Thank you!

Nov. 13th, 2020

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Tanner Ryan Jersey City, NJ

Almost finished with installation and final inspection! So far it has been a great experience. They have responded quickly and fixed anything needed. Looking forward to turning on the panels!

5 years ago

Reply from ION Solar

Tanner, thank you for your wonderful review. We hope you continue to enjoy your solar process. We can't wait for you to see your energy production!

Nov. 13th, 2020

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Pamela Mable Virginia Beach, VA

The process was really fast The workers were really courteous and did a excellent job on cleaning up when they were finished With the roof and solars the Ion representative was AWSOME!! I’m glad I chose the company

5 years ago

Reply from ION Solar

Pamela, thank you for the great review. We are glad you chose us for your solar project. We hope you continue to enjoy all of the benefits of going solar!

Nov. 13th, 2020

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ralph thomas Oakton, VA

i GOT A 8.kw(21, Silfad panels) system installed. I waited 4 mos. to see if I would get the saving the ION promised it would. I am sorry now! I am paying more in electric bill now, with paying for solar panels, and my electric bill to DOMINION POWER HAS NOT CHANGED. I CALLED!! I CALLED, I e-mailed and no one returned my call, even though the operator said some one will. I have read that customer service is a no go after they get YOUR MONEY. will I am still CONNECTED TO THAT MONEY. They used SILFAD Panel are they any GOOD ? give me a call so we can get back on a good FOOT. " Not seeing the power I payed for".

5 years ago

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Neal Stangis Longmont, CO

Installation as promised: on time and with quality installers. Production not as promised. Today is our 1-year anniversary. Y1 prediction was 13608 kW-h. Y1 production was 11950 kW-h, which is -12% from the predicted amount. Other companies we considered going with used things like NREL LIDAR evaluations of our property. I believe ION uses nothing less than an online estimator. Buyer beware.

5 years ago

Reply from ION Solar

Neal, we are sorry to see your review. Our team works hard to custom design a solar system that perfectly fits your home and energy needs. We would like to look further into this and help resolve any problems. Would you email support@ionsolar.com with your address and the issues you have been having so we can properly handle this issue? Thanks!

Sep. 17th, 2020

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Reta Ackerman Sandy, UT

We are happy to have solar, but we didn't have a great experience. The sales guy left out a few crucial details about the loan and how solar works: 1) how the loan payment nearly doubles at 17 months unless you apply a tax credit, and even then, it's still higher 2) how we still pay the power company to stay connected to their grid 3) how we have to add solar to our homeowners insurance, which increased our payment slightly. So we kept finding them out later and feeling deceived and like all these extra things made it not the dream deal it sounded like - not a good thing for financial planning! I also didn't like how our sales guy had us create an "account" before we were sure we were going with it, which actually meant signing a contract, so we ended up feeling trapped in something we weren't even sure we wanted. We had 3 days to cancel, and then there was supposed to be a fee for cancelling after. The sales guy said we would NOT have to pay that, but I didn't trust him by then, especially when my name was signed on the contract saying we would have a fee. Then there was some "issue" that was never explained to us, so it took 2 months after the city inspection to even get our panels turned on. Again not great when we are paying both for our solar loan and our power bill. I would suggest shopping around when getting solar, not just getting roped into it by a sales pitch.

5 years ago

Reply from ION Solar

Reta, thank you for bringing this to our attention. We are sorry to hear that you did not have a good experience. We would like to look into this further and turn things around if possible. Would you email support@ionsolar.com with details about your experience so we can handle it properly? We look forward to hearing from you. Thanks!

Sep. 17th, 2020

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Jana Crawford Lehi, UT

I was impressed with this company from the second the salesman rang the doorbell. Communication was awesome and all phases of installation were professional and smooth. We love our system!

5 years ago

Reply from ION Solar

Jana, thank you for your review! We are thrilled to hear you enjoyed your installation process. We hope you love your new solar and all the savings!

Sep. 10th, 2020

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LisaMona Pueblo, CO

ION Solar canvassed my neighborhood and presented their product in a professional manner. The entire process was slow to include the installation date but after finally getting connected the system has been producing.

5 years ago

Reply from ION Solar

Lisa, thank you for the five-star review. We are happy to hear that your system is working properly. We hope you enjoy your solar system and all the solar benefits!

Sep. 10th, 2020

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Sue Hernandez Cheyenne, WY

I liked that they paid for the panels up grade we didn't have to pay out of pocket for anything. They tried to explain everything if they didn't know they asked some one else to answer our questions.

5 years ago

Reply from ION Solar

Sue, we are so happy to see your five-star review! We hope that you continue to enjoy going solar!

Sep. 10th, 2020

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Drew Lyneis Castle Rock, CO

5 years ago

Reply from ION Solar

Drew, thank you for the fabulous review! We are happy to hear the process was smooth. We hope you continue to enjoy the sun running your house!

Sep. 10th, 2020

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Tracylynn Trujillo Denver, CO

Loving MY new Ion Solar Panels. Everything ran smoothly with Ion solar and I am pleased with my experience and customer service. Cole T did a great job keeping me informed through the process.

5 years ago

Reply from ION Solar

Thanks for the review, Tracylynn! We will pass on the kind words to Cole! We are so glad you are happy with your solar panels.

Sep. 17th, 2020

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Rod Poole San Antonio, TX

Ion Solar kept us in the loop and notified us of every move. From the beginning to ending. Very nice people. Clean reputable work. Absolutely no complaints. Highly recommended.

5 years ago

Reply from ION Solar

Rod, thank you for your fantastic five-star review! We are so happy to hear that you had such a positive experience with our team. We hope you continue to enjoy the benefits of going solar!

Sep. 17th, 2020

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David Oltmann Round Rock, TX

The communication from the company about the whole solar process was great. The Ion Solar team was incredibly professional from the first visit through the installation process. This is a great company.

5 years ago

Reply from ION Solar

David, thank you for the fantastic five-star review! We are so happy that you found our team to be professional. We hope that you are enjoying your solar!

Sep. 17th, 2020

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Leonard Davis Onancock, VA

They helped me get financed to help me do everything they walk me through every step and made me feel real comfortable doing it I am pleased on everything that they have done from insulation to all the help they gave me

5 years ago

Reply from ION Solar

Leonard, thank you for taking the time to leave us a review! We appreciate your kind words. We hope that you are enjoying your decision to go solar!

Sep. 17th, 2020

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tom smallwood Victor, ID

Technicians showed up on time and quickly got to work. They were focused and worked efficiently. They finished in less time than they estimated. Very happy with the quality of work.

5 years ago

Reply from ION Solar

Tom, we are so thrilled to hear that you enjoyed your solar process! Thank you for leaving us a five-star review!

Sep. 17th, 2020

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Melissa Cowles Wyson Las Vegas, NV

They were extremely easy to work with and gave amazing customer service! They kept us up to date and were actively communicating with us through the entire process. We couldn't be happier!

5 years ago

Reply from ION Solar

Melissa, thank you for the five-star review! We are thrilled to hear you are happy with your solar panels. We appreciate the time you took to leave us a review!

Sep. 17th, 2020

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Joe Virginia Beach, VA

From beginning to end the process was easy and very professional. Installers did a great job and answered all my tech questions. I cant wait to see how much money we will save in electric.

5 years ago

Reply from ION Solar

Joe, thank you for the five-star review! We are happy to hear you found our process easy and our team professional. We hope you are loving your solar panels!

Sep. 17th, 2020

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Kevin McDaniel Magna, UT

My installation was completed yesterday, and I am pleased with the communication that was provided throughout the installation process. I am happy to now own an energy-producing home instead of an energy-consuming home.

5 years ago

Reply from ION Solar

Kevin, thank you for the five-star review! We hope that you have been enjoying your energy-producing home!

Sep. 17th, 2020

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Stephanie S Round Rock, TX

Eric from sales was informative, and not pushy at all. He has been available and has answered my many questions promptly. Installation was fast and professional. Couldn’t be happier thus far.

5 years ago

Reply from ION Solar

Stephanie, we are so happy to hear that your installation was "fast and professional." We hope you continue to enjoy going solar! Thank you for leaving us a review. We truly appreciate it!

Sep. 17th, 2020

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carolyn shepard Chesapeake, VA

Ion is great! The only thing I would suggest to be adjusted is the project manager. After the panels were put on I seem to have come to a stand still due absence of project manager. Thanks to Dax, energy advisor, who was a big help with various issues.

5 years ago

Reply from ION Solar

Carolyn, thank you for the review and the feedback. We appreciate any opportunity to reflect on our solar process and how we can improve. We hope you are loving your solar panels. Thanks!

Sep. 17th, 2020

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Gene Hunter Salt Lake City, UT

They kept us well informed. Did all work in a timely manner and the work was of high quality. If I has a question I could always get ahold of someone or get an immediate response.

6 years ago

Reply from ION Solar

Gene, keeping our customers informed throughout the process is a priority, so we're happy to hear we were able to deliver. Thanks for the review!

Jan. 9th, 2020

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Ron and KD Aurora, CO

Very disappointed in their service. Communication is great until after finial sales which seems to be both within company and with me a customer. At first and second scheduled installs which were postponed due to snow levels on roof the pre-install person showed up not knowing the install was rescheduled. Then after the install took place while I was waiting to be notified install was complete they just disappeared. The finial inspection had to be postponed again because of snow and at rescheduled time of between 10 am and 4:30 pm, I called in that morning to see if an approximate time of arrival was known and was informed they would check and call me back. That did not happen and NO ONE showed up. I called in again same day about 15 to 20 min. before 4:30 and asked why no one had shown up and the answering party was to follow up an be sure I got an answer. Did not happen. I called my Ion Solar rep. the following day and got I am sorry lip service and was to call me back by 8 pm. Again DID NOT happen so now I am perusing my possibilities of forcing a removal of this stuff of my roof and restoring the roof to original condition.. I just do not trust this company. How can I now not suspect that this represents their service for the future.

6 years ago

Reply from ION Solar

Ron and KD, we appreciate you taking the time to share this valuable feedback with us. Please send your project address and your review to and we would love to look into this for you. Thank you.

Jan. 9th, 2020

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Tammy Villicana Rio Rancho, NM

Cole as project manager kept his team on track all the time, as well as keeping us as clients informed of next steps. The whole company was fast and efficient. The whole project took about 2 months. My husband and I were verbally told there would be 19 panels. Only 18 were installed and documented. I was also told I would receive a gift card for Amazon for $105.00 that I never received. I don't. Like dishonesty.

6 years ago

Reply from ION Solar

Tammy, we love hearing your solar experience was "fast and efficient." Thank you for taking the time to share you experience with us!

Dec. 6th, 2019

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Rob Scott Brighton, CO

Great communication early on in the process. Installation was when problems began to occur. Ion subcontracted the installation. The subcontractors broke several tiles and installed too many panels. Ion was more than slow to communicate and implement a plan to remedy the problems. In fact, I was the one making most of the texts to finish the job. Love the product so far.

6 years ago

Reply from ION Solar

Rob, we're very sorry to hear about this experience. We appreciate your candid feedback as it helps us continually improve our services. We have passed your remarks onto our leadership teams so we can ensure better communication in the future. Thank you.

Dec. 6th, 2019

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John G Casado North Las Vegas, NV

This was the most informed service I've experienced in a long time. No pressure or no commitment whatsoever. But my savings was clear. The whole experience was the best ever. Thank you Ion solar for the best deal ever.

6 years ago

Reply from ION Solar

John, reading your review put a huge smile on our faces. Our goal is to keep customers informed every step of the way, so they feel at ease throughout the solar process - we're happy to hear we delivered. Thank you for taking the time to leave a review!

Dec. 6th, 2019

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Preston Las Vegas, NV

From the beginning to the end, the process was very easy and transparent. I was constantly provided updates by everyone involved in my homes solar project. I have nothing to complain about, it was a great experience!

6 years ago

Reply from ION Solar

Preston, we're thrilled to hear it was an easy and transparent process - that is what we aim to deliver! Thank you for taking the time to share your experience with us!

Sep. 23rd, 2019

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Keslie Aurora, CO

ION Solar has been easy to work with. They communicate well with their customers. I love their app for checking progress during installation and then energy use going forward. We've had a great experience.

6 years ago

Reply from ION Solar

Kelsie, thank you for the wonderful review. We appreciate your feedback about the app. Thank you for choosing ION as your solar provider!

Sep. 19th, 2019

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J Beck Sandy, TX

Great experience. Was well informed about how the system would work and benefit me and my property, explained the tax credit, and answered any questions during the installation process in a professional friendly manner.

6 years ago

Reply from ION Solar

We appreciate the review, J. Thank you for trusting ION as your solar provider!

Sep. 13th, 2019

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Joan Las Vegas, NV

My experience with this company was very satisfying, the persons that was assigned to me was very polite, courteous and professional. They answered my questions in a timely manner, would certainly recommend them

6 years ago

Reply from ION Solar

We appreciate you taking the time to share your experience with us, Joan. Our team works very diligently, and your words will provide them with great encouragement. Thank you for choosing ION Solar!

Aug. 29th, 2019

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