ION Solar: Read 1,207 User Reviews From Real Homeowners

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Elizabeth Dudley Virginia Beach, VA

Loved the attention to detail and outstanding customer support! Definitely recommend this company and their product.

1 year ago

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JOSEPH & MYRA Washington, DC

Our experience with ION Solar was great!!! James W is the right person to help us in this process!!!

2 years ago

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jessica mgurl Fredericksburg, VA

The experience was great. Everyone was very knowledgeable and always there to help and answer questions.

2 years ago

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Jeff Hockaday Fredericksburg, VA

Everything from start to finish went exactly like they said it would. Panels looks nice on the roof.

2 years ago

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Delton Atkinson Charlotte, NC

Excellent staff to work with. Only issue was the length of time between signing the initial contract and getting the system finally operational.

2 years ago

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Bheasl Salt Lake City, UT

Very professional from beginning to end, from planning to notification of every step of the process.

2 years ago

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Carlos vertizzuta Herndon, VA

Finally my system is online, right at the schedule!!! Excellent customer service also great comms!!!

3 years ago Edited September 14, 2021

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Wayne Simmons Fredericksburg, VA

Very efficient and professional! Arrived on time and was always available to answer any questions we had.

3 years ago

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Rito Baca Chesapeake, VA

Installation was quick and smooth. Great communication throughout the entire process! Highly recommend this company.

3 years ago

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Martha Essenmacher Greeley, CO

Our experience with ION Solar has been stellar from the initial meeting to the install and connection.

3 years ago

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Dovie McCormick Queens, NY

They were super honest about everything (nothing hidden) and easy to work with for each step of the process.

3 years ago

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Brenda Dimas San Antonio, TX

Very impressive company. Great communication and implementation. On schedule. Great rates! Satisfied customer!

3 years ago

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All lives matter Centreville, VA

Deceptive marketing practices is being kind. In addition to collecting all your information first, they will not even tell you the terms of the agreement until your wife is present and seated. I kicked their arrogant buts out of my house for being so disrespectful

3 years ago

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Jose Antonio Garza ,

Quick and fast installation. Had trouble speaking to some one about getting my celling repaired from the hole I Left in it.

3 years ago

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Guy Gormley Fredericksburg, VA

ION Solar has done a fantastic job. Easy to deal with and they take care of everything. Highly recommend.

3 years ago

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Jean-Pierre Barter Virginia Beach, VA

ION was very consistent with keeping me abreast of things as they were happening or going to happen, very reassuring.

3 years ago

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Christine Ricks ,

I am new to this haven't even got my first bill but so far I am impressed with their customer service.

3 years ago

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Domonique Perry Virginia Beach, VA

The team was on time, and they were very professional, courteous and everything was done exactly the way I expected.

3 years ago

Reply from ION Solar

Domonique, thank you for the five-star review! We hope that you are enjoying your solar panels.

Jan. 20th, 2021

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Eric Asare-budu Mechanicsville, VA

It was really easy to do business with the company. They explained and updated me on every step of the process.

3 years ago

Reply from ION Solar

Eric, thank you for the five-star review! We are so happy to hear that you enjoyed your solar process. We hope you love your solar panels. Thank you for taking the time to leave us a review. We appreciate it.

Jan. 8th, 2021

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Jake Loftus Wichita, KS

They took over 2 months to redo the inspection after sending in the wrong plans to the city. Getting any answers out of then was like pulling teeth. I had so many issues with this process, I probably won't even get solar on my next house. Also, I'm STILL waiting on yhe incentive check they promised me 5 months ago.

3 years ago

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CDavies1234 Colorado Springs, CO

The support staff and install teams are woefully undertrained, ignorant or just lazy. There were many times the teams were completely out of sync with each other. Different teams are apparently provided different information. There were many appointments missed, lies told, promises made and broken, and nothing done proactively.

3 years ago

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Scott Cravens Castle Rock, CO

From the beginning through the panel installation, the people were great and did good work. And then it stopped. They didn't install the critter guard I paid for and they didn't hook the panels up to our electric. It has been a month without a reply. If you have a lawyer that has dealt with the solar companies I would like to meet them.

3 years ago

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Ian Charles Rio Vista, CA

Mistakes that needed to be fixed later occurred at every step of the process, and the repairs for these mistakes were delayed multiple times with electricians and techs repeatedly not showing up as scheduled. Customer Support was kind and attempted to be helpful but were frequently clueless and unable to actually help.

3 years ago Edited September 14, 2021

Reply from ION Solar

Ian, thank you for the review! We are thrilled to hear our team was easy to work with. Thank you for providing feedback about punctuality. We hope you continue to enjoy your solar panels and clean energy production!

Nov. 13th, 2020

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Greg Brown Grantsville, UT

Speedy install was a win. System does not generate anywhere close to the power they said it would. Now I am paying more a month then I was without solar panels. I was very very mislead. System can't even generate enough power for my lowest months of the year. Was promised it would cover 95% of my annual usage I'll be lucky to get 40%.

4 years ago

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Dennis Chatham Las Vegas, NV

John C our sales guy made this a seamless effort. I would recommend ION because of John. He truly is the face of ion.

4 years ago

Reply from ION Solar

Dennis, thank you for the wonderful review! We will pass on your kind words to John. Thank you!

Sep. 10th, 2020

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Thomas Auth Newport News, VA

The company was easy to work with, the installation team were polite, conscious and did a great job.

4 years ago

Reply from ION Solar

Thomas, thank you for the five star review! We are happy to hear you had a pleasant experience with our team. We hope you continue to enjoy going solar!

Sep. 10th, 2020

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Howard E Fitch Denver, CO

The installation of the panels took place in May of 2019. It is now February of 2020 and not approved yet. Secondly the papers that are supposed to be looked at cannot be viewed on the server that I told the young lady I would rather have them sent to a different server. I never received them

4 years ago

Reply from ION Solar

Howard, we are sorry to see your review. We would like to look into your account. Will you email support@ionsolar.com with our address and experience? We look forward to hearing from you. Thanks!

Sep. 17th, 2020

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Alice Round Rock, TX

They kept me informed during the entire process. Whenever I asked a question it was honestly answered.

4 years ago

Reply from ION Solar

Alice, we are so grateful for your five-star review! We hope you are enjoying the benefits of going solar!

Sep. 17th, 2020

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David Ellis Boulder, CO

Ion Solar has done a wonderful job with the Installation of Solar Panels on our home. They look great!

4 years ago

Reply from ION Solar

David, we are so happy to hear you are pleased with your solar panels! Thank you for taking the time to leave us a review!

Sep. 17th, 2020

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Larson Billy Albuquerque, NM

Everything went along perfectly. Great sales team, informed progress information. Great installation team.

4 years ago

Reply from ION Solar

Larson, we are thrilled to see your recommendation. Thanks for taking the time to leave us a review!

Sep. 17th, 2020

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Verified Customer

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Lynnette Gawrys Newport News, VA

I was extremely please with the process. They kept me informed during every phase. It all went extremely smoothly

4 years ago

Reply from ION Solar

Lynnette, thank you for the wonderful review! We are happy that you felt informed during the process. We hope you are still loving your solar!

Sep. 17th, 2020

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Nicole Las Vegas, NV

This has thus far been the worst experience. The complete lack of response from anyone including the project manager is completely ridiculous and the little bit of responses we're getting have been to blame the sales rep which definitely is not my issue. I would never recommend this company to anyone.

5 years ago

Reply from ION Solar

Nicole, we regret to say that we dropped the ball on communication. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Operations Director and Area Manager in Las Vegas are keeping a close eye on your project to ensure that there is clear, prompt communication moving forward between you and our team.

Sep. 19th, 2019

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Peter Morrison Castle Rock, CO

Great team, great experience. They work really well to address all concerns up front, and then execute on the plan.

5 years ago

Reply from ION Solar

Thanks for the review, Peter! We're glad to hear that you are happy with your experience. Thank you for choosing ION as your solar provider!

Sep. 4th, 2019

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Jenny Chesapeake, VA

Installation was quick , the staff was friendly and professional and the best part is we are saving money!!

5 years ago

Reply from ION Solar

Jenny, we appreciate your kind words. It put a smile on our faces to hear you are saving money! Our goal is to make solar simple and affordable for homeowners. Thank you for choosing ION as your solar provider!

Aug. 29th, 2019

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Cindy Howard Denver, CO

They explained the process so it was easy to understand, and the on line app helps me to follow along as the install progresses.

5 years ago

Reply from ION Solar

We appreciate the feedback, Cindy! We're so happy to hear the app was helpful throughout the whole process. Thank you for trusting ION as your solar provider!

Sep. 5th, 2019

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David Las Vegas, NV

Great company to buy solar from. They’ve been very nice in providing education in regards to solar energy.

5 years ago

Reply from ION Solar

David, thank you for the 5-star review! We try to help our customers be as informed as they can, so they can confidently make the switch to solar. We're pleased to hear you are happy with our services. Thanks for choosing ION Solar!

Sep. 5th, 2019

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Brittaney Klocek Denver, CO

My experience with Ion Solar has been a very positive one. Everyone we worked with was very friendly and knowledgeable.

5 years ago

Reply from ION Solar

Brittaney, we're so happy to hear your experience with us has been a positive one. We appreciate you taking the time to leave a review. Thank you!

Sep. 6th, 2019

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William Greener Denver, CO

ION personnel and workers have been very professional and knowledgeable in all respects of installation and follow up.

5 years ago

Reply from ION Solar

We appreciate your kind words, William. We're proud to call ourselves premium solar providers. Thank you for working with us!

Oct. 11th, 2019

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Larry Matherly New Braunfels, TX

The entire process has been great everyone is professional and helpful I spoke to 3 companies before choosing ION

5 years ago

Reply from ION Solar

Larry, we appreciate you taking the time to leave a review. Thank you for trusting ION as your solar provider!

Oct. 16th, 2019

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Tayler Pino Berthoud, CO

Great experience from the very start of the process. The advisor was so knowledgeable and excited about what he was presenting.

5 years ago

Reply from ION Solar

Tayler, thank you for the review!

Oct. 16th, 2019

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Shawn Stephens Erie, CO

He was awesome and hung in there like a champ as we had toddlers running around throwing balls at him..

7 years ago

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Liz Rio Rancho, NM

I am very happy with Ion. They were very professional and knowledgeable. I didn't have to do anything on my part, they did it all.!!!!

7 years ago

Reply from ION Solar

Liz, as a full-service solar provider - we handle it all. We're glad to hear you are pleased with our services. Thank you for the wonderful review!

Oct. 16th, 2019

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Frank Drenik

I recently leased ION SOLAR PANELS installed and have been unablea single point of contact to answer my questions about billing rates, repairs, my contract and etc. I currently feel like I have been scammed because of the lack of ownership of the products ION SOLAR has to offer. Frank Drenik

7 years ago

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Ilene O'Neal

When I signed on with Vision Solar I was promised what turned out to be a pack of LIES. Now it's ION Solar and the lies we were told have been just that and the are sorry we were misled nothing we can do. Well, BEWARE of ION Solar they decieve, cheat and lie to you. Please beware, they don't hold up their end of the deal.

7 years ago

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Johnie Tolman Midvale, UT

Amazing customer support love vision solar because they are professional and they know their solar!!!

7 years ago

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jim g

called vision , they started paper work through green sky financial. about a month & a half, i cancelled . i later get a bill for $1100.after phone conversations, they reduced it to$600. I just paid them off. My advice DO NOT go there.

8 years ago

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Thad Hansen Tremonton, UT

Company was good to work with. Always kept me informed on what was going on. Only complaint was that it took so long to get it all up and running

8 years ago

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Janice Woods Lexington, SC

AWFUL - took almost 6 months to get a 10kw system installed and turned up - I would recommend to anyone, just NOT Vison Solar - may do well in their home state, but not in South Carolina. Spent WAY too much money for the WORST service I have ever received. Sales Rep and new installer were nice.

8 years ago

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Tempa Graves Aurora, CO

The care for custermers was not there, all you could say was im sorry, no one wonts to here to mess, when its costing them money and time, you guys should do what you say, and stop fooling to custermer, its not always about money, its about being up front with people, you will make more mony by telling the truth, and give people what you say you are going to give them.

1 year ago

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Patricia Wright

Everyone seems to be on the same page. They coordinate extremely well and update customers as required in a timely fashion.

1 year ago

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