ION Solar: Read 1,540 User Reviews From Real Homeowners

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carolyn shepard Chesapeake, VA

Ion is great! The only thing I would suggest to be adjusted is the project manager. After the panels were put on I seem to have come to a stand still due absence of project manager. Thanks to Dax, energy advisor, who was a big help with various issues.

5 years ago

Reply from ION Solar

Carolyn, thank you for the review and the feedback. We appreciate any opportunity to reflect on our solar process and how we can improve. We hope you are loving your solar panels. Thanks!

Sep. 17th, 2020

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Gene Hunter Salt Lake City, UT

They kept us well informed. Did all work in a timely manner and the work was of high quality. If I has a question I could always get ahold of someone or get an immediate response.

5 years ago

Reply from ION Solar

Gene, keeping our customers informed throughout the process is a priority, so we're happy to hear we were able to deliver. Thanks for the review!

Jan. 9th, 2020

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Ron and KD Aurora, CO

Very disappointed in their service. Communication is great until after finial sales which seems to be both within company and with me a customer. At first and second scheduled installs which were postponed due to snow levels on roof the pre-install person showed up not knowing the install was rescheduled. Then after the install took place while I was waiting to be notified install was complete they just disappeared. The finial inspection had to be postponed again because of snow and at rescheduled time of between 10 am and 4:30 pm, I called in that morning to see if an approximate time of arrival was known and was informed they would check and call me back. That did not happen and NO ONE showed up. I called in again same day about 15 to 20 min. before 4:30 and asked why no one had shown up and the answering party was to follow up an be sure I got an answer. Did not happen. I called my Ion Solar rep. the following day and got I am sorry lip service and was to call me back by 8 pm. Again DID NOT happen so now I am perusing my possibilities of forcing a removal of this stuff of my roof and restoring the roof to original condition.. I just do not trust this company. How can I now not suspect that this represents their service for the future.

5 years ago

Reply from ION Solar

Ron and KD, we appreciate you taking the time to share this valuable feedback with us. Please send your project address and your review to and we would love to look into this for you. Thank you.

Jan. 9th, 2020

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Tammy Villicana Rio Rancho, NM

Cole as project manager kept his team on track all the time, as well as keeping us as clients informed of next steps. The whole company was fast and efficient. The whole project took about 2 months. My husband and I were verbally told there would be 19 panels. Only 18 were installed and documented. I was also told I would receive a gift card for Amazon for $105.00 that I never received. I don't. Like dishonesty.

5 years ago

Reply from ION Solar

Tammy, we love hearing your solar experience was "fast and efficient." Thank you for taking the time to share you experience with us!

Dec. 6th, 2019

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Rob Scott Brighton, CO

Great communication early on in the process. Installation was when problems began to occur. Ion subcontracted the installation. The subcontractors broke several tiles and installed too many panels. Ion was more than slow to communicate and implement a plan to remedy the problems. In fact, I was the one making most of the texts to finish the job. Love the product so far.

5 years ago

Reply from ION Solar

Rob, we're very sorry to hear about this experience. We appreciate your candid feedback as it helps us continually improve our services. We have passed your remarks onto our leadership teams so we can ensure better communication in the future. Thank you.

Dec. 6th, 2019

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John G Casado North Las Vegas, NV

This was the most informed service I've experienced in a long time. No pressure or no commitment whatsoever. But my savings was clear. The whole experience was the best ever. Thank you Ion solar for the best deal ever.

5 years ago

Reply from ION Solar

John, reading your review put a huge smile on our faces. Our goal is to keep customers informed every step of the way, so they feel at ease throughout the solar process - we're happy to hear we delivered. Thank you for taking the time to leave a review!

Dec. 6th, 2019

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Preston Las Vegas, NV

From the beginning to the end, the process was very easy and transparent. I was constantly provided updates by everyone involved in my homes solar project. I have nothing to complain about, it was a great experience!

5 years ago

Reply from ION Solar

Preston, we're thrilled to hear it was an easy and transparent process - that is what we aim to deliver! Thank you for taking the time to share your experience with us!

Sep. 23rd, 2019

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Keslie Aurora, CO

ION Solar has been easy to work with. They communicate well with their customers. I love their app for checking progress during installation and then energy use going forward. We've had a great experience.

5 years ago

Reply from ION Solar

Kelsie, thank you for the wonderful review. We appreciate your feedback about the app. Thank you for choosing ION as your solar provider!

Sep. 19th, 2019

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J Beck Sandy, TX

Great experience. Was well informed about how the system would work and benefit me and my property, explained the tax credit, and answered any questions during the installation process in a professional friendly manner.

5 years ago

Reply from ION Solar

We appreciate the review, J. Thank you for trusting ION as your solar provider!

Sep. 13th, 2019

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Joan Las Vegas, NV

My experience with this company was very satisfying, the persons that was assigned to me was very polite, courteous and professional. They answered my questions in a timely manner, would certainly recommend them

5 years ago

Reply from ION Solar

We appreciate you taking the time to share your experience with us, Joan. Our team works very diligently, and your words will provide them with great encouragement. Thank you for choosing ION Solar!

Aug. 29th, 2019

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N Love Kyle, TX

Salesman, Project Manager, and Installation team were all professional and helpful. The team that assigns where installation teams go each day kept trying to pull the installation team off of my project, which caused almost a week delay. Having said that, I am pleased with the end results.

5 years ago

Reply from ION Solar

Thanks for the review, Kyle! We appreciate your feedback regarding our scheduling team - we will pass that information along. Thank you for choosing ION as your Solar provider!

Aug. 23rd, 2019

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Aimee Knox

Great experience all the way through. Everything was on time with the installation with no problems along the way. I cant wait to see my electric bill lower! Great company to deal with.

5 years ago

Reply from ION Solar

Hi Aimee, thanks for the review! We are thrilled to hear that you were happy with the solar installation and that everything went smoothly. We are excited for you to see your solar savings!

Aug. 21st, 2019

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Taralyn San Antonio, TX

Adam S was our Project Manager. He and the team from the technicians, electricians, to sales associates have been great! Everyone was courteous and patient with working around our busy schedules.

5 years ago

Reply from ION Solar

We appreciate you taking the time to share your experience with us, Taralyn! We are so happy to hear that our team was there for you every step of the way. Thanks for choosing ION as your solar provider!

Aug. 21st, 2019

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Ralph Layton Albuquerque, NM

Sales Staff was honest direct answered all our questions And Install team took only 1 day for a very large system, they answered my questions in a precise manner and they were all friendly

5 years ago

Reply from ION Solar

Hi Ralph! Thank you for your kind words. We're pleased to hear our install crew delivered.

Oct. 11th, 2019

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Erica M. Albuquerque, NM

Ion Solar was very friendly and helpful from start to finish. They are great at communicating everything that is happening step by step, easy to contact and great customer service

6 years ago

Reply from ION Solar

Erica, we appreciate your kind remarks! Thank you for choosing ION Solar!

Oct. 11th, 2019

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Charles Fielder Fort Collins, CO

Everyone is great to work with - very professional, organized and knowledgeable. Installation was done with care - can't even tell we have a system from the street. Highly recommend ION.

6 years ago

Reply from ION Solar

Thanks for your review! We're thrilled to hear you are loving to look of your solar panels.

Oct. 11th, 2019

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Jim Levis Georgetown, TX

ION Solar performed professionally, efficiently, and coutreously in all aspects of the installation and maintained aproper level of communication in all phases of the installation.

6 years ago

Reply from ION Solar

We aim to provide a premium experience from beginning to end - we're glad to hear we were able to deliver on your project. We appreciate you sharing your experience with us, Jim!

Oct. 11th, 2019

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LUTHER A BROWN Cañon City, CO

Ion Solar was understanding with the delays that were incurred because of a resent hail storm. The installation team was fast and knowledgeable able to answer all of our questions. I would highly recommend this company.

6 years ago

Reply from ION Solar

Luther, thank you for the review and recommendation!

Oct. 16th, 2019

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Bruce A Phillips Longmont, CO

All I can say is Excellent Service in all phases from start to finish. Ion's Professional Team worked with us, answer all of our questions and show up 15 minutes before all our meetings with them.

6 years ago

Reply from ION Solar

Bruce, we appreciate your kind words. Hearing you had an "excellent" experience made our day. Thank you for taking the time to leave a review.

Oct. 16th, 2019

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Alex Albuquerque, NM

I am in Albuquerque. The cost wasn't the cheapest but the Company was willing to work with me to run the conduit in the wall for a seamless look. Their electrician did a really awesome job. However, while the installation was great, the sales was terrible. My recommendation is not to use this company unless you've become an expert in what a kwh is and exactly how many you need. I was naive and thought I could rely on "professionals" to correctly calculate what I needed. Well a year later I am at 70% coverage when I was told I'd be at 120%. Going through my paper work, they didn't estimate how we discussed and left the vital summer months out of the calculation. When I called to inquire, I just received people willing to sell me more rather than tell me what happened. I had to figure it out on my own and have never heard back from them regarding a solution. Every time I get a bill where I have to pay, I just think how horrible this experience has been and how I wished I did my due diligence upfront rather than relying on someone else to do the right thing. Don't make my mistake!

6 years ago

Reply from ION Solar

Alex, we apologize for our delayed response. Thank you for sharing your experience with us and providing this useful feedback. We're sorry that you felt our calculations were off - we understand how frustrating that would feel! When your energy offset changes, it can often be due to your energy usage increasing or decreasing over time. We build your system to match your energy needs based on previous usage patterns. If there is anything else we can help you out with, please don't hesitate to reach out. You can reach us by calling us at 888-782-7074 or emailing us at . Thanks.

Oct. 16th, 2019

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James Gilbertson Pueblo, CO

We have been very happy with the overall quality of the work as well the service and support. They stayed in constant contact with us and always kept us informed about the process. Awesome job

6 years ago

Reply from ION Solar

James, thank you for this awesome review! And thank you for choosing ION as your solar provider!

Oct. 16th, 2019

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Jerry Creekpaum Riverside, CA

Excellent experience. My options were well presented and explained by the salesperson. There was a sprinkler line broken during the panel upgrade, they were immediately responsive and had it repaired within 24 hours of being notified, at no charge, no questions asked. Installation was completed as promised on schedule.

6 years ago

Reply from ION Solar

Hello, Jerry! More than anything, we want our customer's switch to solar to be easy. Thank you for sharing your positive experience of switching to solar with ION. We really appreciate it.

Nov. 3rd, 2018

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Louis Weiss

Excellent communication between the customer (me) and the company. Ion Solar took care of arranging all the inspections. The installers were excellent and knew what they were doing. All the equipment is top quality.

7 years ago

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Randall Strey San Antonio, TX

No complaints, installation all went well. Had slow upstart tho. Was due to power company on their part after all was installed. Vision was very helpful with any questions. Well pleased.

8 years ago

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Jackie Clausen

Vision Solar is an amazing, very professional company. They have the best sales people and installers. Their customer service is outstanding. I highly recommend them to anyone thinking about going solar.

8 years ago

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Karl Grimmett Provo, UT

What can I say? Extremely pleased with my solar and Vision Solar specifically. Great service, communication, and installation. Satisfied customer, highly recommend Vision Solar!

8 years ago

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Brad South Jordan, UT

We have had nothing but positive interactions with vision solar. The sales person explained everything in clear detail and every service technician has been thorough and easy to work with.

8 years ago

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austin hayes Salt Lake City, UT

Great Company! although their website is a little obscure, their salesman are the absolute most professional, easy to talk to, and knowledgeable people there are in this industry.

8 years ago

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Tamara Dixon

This has been a great company to work with!

4 months ago

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Artavious Frost

Great customer service. Very informative personnel

6 months ago

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Brandon Williams

Great communication and explanations on everything

6 months ago

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Cheryl Hutto

Experience was pleasant with no major issues.

6 months ago

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Bonni Gallion

The entire team was professional, courteous, and know.

6 months ago

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Bruce Pugh

Easy to refer people. Very good. I would recommend.

6 months ago

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Jonathan Martinez

Friendly and attentive team. Easy process.

7 months ago

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Nicole Reeves

The whole process has been easy and everyone so friendly!

7 months ago

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Verified Customer

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Joaquin Serna

No pressure and walk you through every step of process

7 months ago

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Lauren Whitton MO

ION is an exceptional company! We had the best experience from their Appointment Setter Cameron, Energy Consultant Kane, Operations Manager Johnathan and Project Coordinator Sam. These guys were exceptionally professional and knowledgeable. We are so proud to be part of the ION Solar family located in the Houston TX area!

1 year ago

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Jose Diaz Fredericksburg, VA

I think the system is good, but I believe I might have paid more for this service than some of my peers with the same total service, installation service was extremely slow, but credit to ION they kept me update every step of the way, but I did end up paying for solar and my original energy company for two months, but fixed now (could be due to staffing shortage we are experiencing currently, circa 2021/2022). Overall process was really easy, coordinator reaches out and handled everything with dates you provided. ** One big red eye is that you wait so long your start thinking about cancelling as you go through all four seasons and realize that there are times where the solar will actually charge you double than what your paying during the colder months on your standard energy bill, but this can be cancelled out if you take advantage of going through process of doing "SREC" which you can sell back any energy produced but not used and get money back each month... This can be a big bonus. Do your research and make it make sense. We are no happy or sad about it, just "Meh" for now, we shall see as Solar normally makes it's money during the hotter months, not trying to bash ION in no way, just a honest review. Hope this helps and have a great day.

2 years ago

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Glenn Prescott Spotsylvania, VA

Our experience with ION Solar has been professional from the beginning. The original presentation was clear and the installation went as planned. Our inspections passed and as soon as our meter was switched out, our panels were producing. Communication has been perfect. We have been pleased with every step in the process.

2 years ago

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Donna Curley Hampton, VA

Clear, concise explanation of the program, including costs, timeframe for installation and f/u process. Excellent experience from introduction to turn on of panels. All personnel involved in explanations, installation, concerns and/or questions were personable, patient, caring and knowledgeable.

2 years ago

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Rise & Grind with Duke MN

From the first conversation to the last everything has been fantastic. Timely, professional, courteous, patient with all my questions, knowledgeable, and skilled. Now to see if the juice is worth the squeeze. I’m sure they are using a product they can trust to deliver, and it looks great.

3 years ago

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Verified Customer

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Rod Elgie

Very helpful and responsive. Would recommend to anyone looking for solar panels.

2 weeks ago

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Arron D. Deese

Great company with excellent staffing to do a wonderful job at installation of solar panels.

3 months ago

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John Aurora, CO

It went smoothly. It just would have been nice to be notified that items were coming.

2 years ago

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Blake Buda, TX

It's really taking my electricity bill down a lot and it really helped out with everything.

2 years ago

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Deveron Aurora, CO

Installation went pretty good other than one of the guys kept his shoes on and walked across my carpet upstairs.

2 years ago

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Jeremy Scott Rio Rancho, NM

Easy to work with. Gave a gift when we had issues setting a meeting up/being able to work with them.

2 years ago

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Jennifer Hill Cochiti Lake, NM

The project is not finished so I'm giving them a three out of five. Maybe the rating will improve after the project is finished.

2 years ago

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Verified Customer

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Jeffrey K Georgeson Albuquerque, NM

Professional and easy to work with. The sales team was not pushy like the other companies.

2 years ago

ION Solar Reviews