ION Solar: Read 1,826 User Reviews From Real Homeowners

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Reed VandenBroeke Aurora, CO

Panels seem to be good quality and will be excited when they are turned on. However, communication from our salesperson and project coordinator was slow and often felt like an afterthought, and we were re-assigned a new coordinator eventually, who was much better. Process takes a decent bit of time between signing on with Ion and getting panels installed (~4 months), with another 3 months between inspection and getting utility approval. I also had to remind the company to install critter guard when it was promised at sign on, so sometimes felt like I, the customer, had to initiate things.

2 years ago

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Donna Bower Parker, CO

The staff has been extremely friendly and professional, but the entire process has taken an incredibly long time. It has been 6 full months so far and I still don't have solar power. The original 3-4 month estimate will now be at least 8-9 months before I realize any solar work.

2 years ago

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James Geddes

We loved the professional skills and communication with the ION Solar people we worked with. Our dislike was the time element to get everything completed but we understand the delays were due to services outside of ION’s control

2 years ago

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Aundrea Brown Portsmouth, VA

Unfinished business. The sales team and installers wooed me in the beginning. They were very informative, helpful, courteous, and on time during the begining process. (I would've rated them higher) However, once the installation was completed, and all the city inspections were completed, ION failed to complete the repairs process as they promised. I've had 5 or 6 broken appointments (by ION) to repair the ceiling in my shed. They cut out a portion of it during the installation process in order to drop lines to the power boxes. My system has been up and running since January but ION still hasn't fixed it. Frank, the repairman was horrible. Every time I had an appointment set he promised to come but either I got a call from him or someone from the office giving me excuses as to why he couldn't come to do the repairs. A 3rd party Rep was sent out once and they said they couldn't do it because it was a 2-man job. Being that it was a weekend day, he couldn't find anyone to come help him. I have made several desperate attempts to get this resolved by contacting the Sales Closer, Brandon, the Project Manager, Dominique, and left a voice-mail for the Area Supervisor. I called the local Hampton number provided and the Customer Service Rep said all the Supervisors were in a meeting and one of them would call me back later. No one ever returned my call. I saw a ION vehicle in the neighborhood so I stopped to talk to him - pleading for help. He took my name and number and sent a message to a Supervisor (supposedly) and said I should hear from someone within 2 days. I never heard from anyone. I am disappointed and displeased with the way I've been treated. Since ION is basically ignoring me and refusing to repair what they "damaged", ION is causing me to consider taking legal action. I hate that our relationship has come to this but my patience has run out.

2 years ago Edited January 10, 2024

Reply from ION Solar

ION Solar is committed to addressing Mrs. Brown's complaint and apologize for lack of communication to fix her damaged shed. We value Mrs. Brown's feedback as an opportunity for ION Solar to improve. ION Solar has been able to resolve Mrs. Brown's concerns and this matter has been completed.

Mar. 24th, 2023

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Tara St. George, UT

Ion Solar finished our install back in November and now we wait for our electric company (Xcel) to approve and switch out our meter. THEN WE CAN FLIP THE SWITCH ON. We did have to make our 1st payment for the solar loan. Hope the meter switch happens quickly so we can start taking advantage.

2 years ago

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David Blythin Loveland, CO

Good information regarding the potential installation. Fairly quick start to the project - installation of the necessary modifications to the power input/output panel. Some problems with the City of Loveland - seems as if they are putting up roadblocks to solar installations by requiring minor, unimportant modifications designed to slow the progress of the project and, possibly, to persuade us to cancel the project and withdraw from the contract.

2 years ago

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Sarah dayball Royse City, TX

The reps with ion were amazing from start to finish. From helping us understanding the benefits to helping us with any question we had along the way. They were all very courteous and ensured we were taken care of. I highly recommend this company for your solar needs!!

2 years ago

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Rachel Sunderman Colorado Springs, CO

The communication was decent up until installation and the installationwent smoothly. Once that happened, I have had constant issues getting updates. My project coordinator, Nick, completely ignored my texts and calls. I had to call multiple times to the general customer support to find out what was causing delays. My new projector coordinator, Kaylee, reached out Jan 23rd to see if I had questions about my utilities inspection scheduled for 1/30 but never responsed to my texts or messages left on her number. My scheduled inspection was canceled but I was not notified of the cancelation until Feb 7th when they were trying to reschedule, which was set up for Feb 17th. Kaylee finally reaches out again on Feb 14th, again asking if I had questions about the next steps. I didnt bother asking anything since they NEVER respond. The 2/17 inspection was canceled the day before due to an employee quitting. We are now scheduled for 2/28 (will this one be canceled, too?) Meanwhile, i have had my panels up since November and am now paying on a loan for a non-working system!

2 years ago

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Tyler Greenwalt Sacramento, CA

Have been in a signed deal with them for almost a year now and still haven't finished the install (missing critter guards due to snow) or turned the system on (due to Excel dragging their feet). However I had a project manager with Ion who didn't respond or reach out for a month twice during the process. I've also been told different things about the waiting for the system to be turned on by several people. Just feels like the communication between departments at Ion is mediocre at best. I'm at the point now that I kind of wish I had explored other companies. ****The crews who have physically done the work at my house were top notch though, only reason the review isn't lower stars!****

2 years ago

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S U Chapel Hill, NC

Like : Installation and followup with customer was on prompt. Dislike : doing their due diligence to follow up with Duke, there were days the request was pending for more than a month because they did not follow up on something with Duke. Installer said the daily production can be seen on the Ion app, did not see this until right to operate was issued. It felt like they got the money as the loan paid them and washed the hands off. Project co-ordinator someone named Michelle, did not bother to call at all, nor provided any updates. This was mentioned during installation that the next steps, project co-ordinator will reach out and update.

2 years ago

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William Aurora, CO

What I like about ION Solar, is that the representatives keep you in the loop during the installation process from contracting, permitting, panel installation, etc. Their installers are respectable, knowledgeable, and courteous members of this organization. Thank you for all you do, as installation nears its completion.

2 years ago

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Dennis Racey Aubrey, TX

The product (solar panels) works well. Our overall energy bill has been slashed dramatically. My only problem with ION is that they do not always respond to emails in a timely manner. Several times I've had to try multiple times to get a response. And after they give you the name of a focal point to contact, invariably that person is not available when you contact them. But again, the solar panels work as promised.

2 years ago

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Cynthia Garner, NC

I like having solar because I have seen a significant savings in my electric bill especially during the winter months. ION customer support has responded in a timely manner to questions I had within a year after installation. Installation was completed January of 2022.

2 years ago

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Christopher Thomas Prosper, TX

ION Solar is a good company and their panels do what they are supposed to. Only reason I did not give 5 stars is simple due to an under estimate of panels needed for my home. My bills are significantly less than normal but not where they could have been. My only recommendation for someone interested in Solar is to be in your home for at least a year so you have a solid history of consumption. I lived in my house for 3 month and accepted a bid based of the salesman best guess as what my usage would be.

2 years ago

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Tristan Carrillo Austin, TX

Since day 1, Ion staff have been so impressive. Excellent and constant communication, informative and detailed knowledge, polite and always professional. The install alone was amazing. They were quick and clean. The panels look beautiful and they were so much quieter than expected during their install.

2 years ago

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Michael Williams Clayton, NC

I am happy with the overall customer service provided by ION Solar! Brian, Cassie and Rebecca have been extremely helpful. They made the process go smoothly. They were very knowledgeable about the process and any question I had, they responded quickly and efficiently! So far so go with the service provided! Thank you ION Solar!

2 years ago

Reply from ION Solar

Thank you so much for your review! We really appreciate your feedback and have loved working with you!

Jan. 11th, 2023

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Kevin Bailey Littleton, CO

I highly recommend ION for your solar needs. They were great at keeping me informed during the whole process and the crew installed the panels even though it had snowed a bit the night before. Overall very professional and customer service was excellent!

2 years ago

Reply from ION Solar

Thank you Kevin for the review! We are glad to hear it was a successful installation despite the weather the night before!

Jan. 11th, 2023

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The Gipson’s Justin, TX

This experience was super easy and very exciting. Love the ION Solar customer support team and everyone who contributed to our experience. Definitely was worth the investment! Special thanks to ION Solar team for helping my wife and I through this process. Truly thankful for the transparency and commitment that we received.

2 years ago

Reply from ION Solar

Thank you Gipson family for the review! We are glad to hear you had a great experience through the process.

Jan. 11th, 2023

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Robert Burns Colorado Springs, CO

Please working with this company. They make it a point to communicate with the customer at every step of the process. Their installation crews were very courteous and experienced, which resulted in an expeditious installation and activation of the system.

3 years ago

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CHRISTINE MARTIN Albuquerque, NM

I was very pleased with my experience with this company during the installation and operation of my new solar panels. I was kept informed along the entire process and the people I worked with were always friendly and informative. I highly recommend them to anyone thinking about changing to solar power.

3 years ago

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Khance Johnson Austin, TX

It's been a great experience! Josiah has answered every question super quickly and clearly and the install crew that had Jacob as the lead were super fast, clean, and polite. They explained everything before they left. It's been a great experience! System is up, running, and issue free!

3 years ago

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Charles Cunningham Virginia Beach, VA

From the initial contact to the day we switched on the panels, ION was a pleasure to work with. Everyone who contacted us was helpful, professional, courteous, and supportive. I recommend ION to anyone who is considering solar panel installation.

3 years ago

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Robert Sheren Aubrey, TX

If an ion solar representatives solicits your home, ok would recommend having them come back later when you have had a chance to do some solar homework. Our salesman came out and made everything sound really good. We were brand new residents to our home and have not had a chance t ok assess our bills yet and we made a rash decision, based on his sales tactics. If I had a salesman from several different companies right there at the same time, it might have made more sense to let them argue out their points and their prices. Right now, I am feeding the grid and the grid feeds me back. If I produce more than I eat, I only have to pay an ion solar bill. I do not get a solar credit from my electric company, nor does anyone pay me for making extra electricity. (Bum deal if you ask me). If I use more electric than my panels make, I get a bill from ion and I get a bill from my electric company too. Ion will call and text you constantly until your solar install is complete, so that they can ensure that their system is installed in a timely manner. This becomes irritating if you run into any problems with an HOA. All in all, I wish I had a better option that allowed me to make money from the panels. The installation crew didn't fully pick up their mess before they left the job site, even after being reminded the mess was there, they only came back and picked up half of it.

3 years ago

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Bonnie Courney Round Rock, TX

I Love the communication process from ION Solar! From the beginning of the process, I was kept in the loop about every step of the way. They were on time, fully proficient, and explained everything to me in terms I could understand.

4 years ago

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Kyle Cramsey Loveland, CO

Very good company to work with. Everyone i worked with was very polite and professional. The solar panels have been installed for just a week now and seem to be performing as expected. The app works extremely well and I find myself always looking at how much we are producing!

4 years ago

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Wicker Norfolk, VA

Overall very happy but unresolved damage issues disappoint I’ve been using my new solar panels for a few weeks and love them. They have been working without any issues so far. ION definitely has their process down for getting these installed quickly and efficiently. They provide an app for easy tracking of the entire 10 step process and were always quick to respond. The sales team was very friendly and were happy to talk and answer questions with no obligations or pressure. One hiccup in the process was from the preliminary inspector who did not relay information to the team who was doing the install. The electrical box was not on an exterior wall so the work order changed which meant they needed the design to be approved which delayed the install for a week. The install went smoothly and the workers were friendly and cleaned up after themselves. Unfortunately they brought a giant bucket lift to help get panels onto the roof and damaged the driveway. The lift was overkill and so heavy it cracked the driveway in several places. I was told several times any damage to the property would be repaired but it has been a couple of months now with no one getting back to me. There is still one final inspection to take place so maybe they are waiting for that. All of the inspections take a while but that’s out of their control. The payment plan is reasonable and I’m hoping the panels will be paying for themselves very soon. ION Solar has a lot of experience in other states so I felt comfortable going with them. If they fix the damage caused by the lift I would 100% recommend them.

4 years ago

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Linda Jo Samuilow San Marcos, TX

the initial presentation by Zach, was very understanding and he spent over 2 hours going thru each step and i could call him at anytime for some more questions. staff office personnel were always available for me: Haley, Lauryn, any the installer of the panels, Wayne

4 years ago

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AlecC Washington, DC

I was always kept informed of progress a very professional easy to work with company . Work was performed on time with no mess ,very polite associates and install crew who knew their job, installation of 17 panels and associated wiring took about 5 hours .Thank you ION Solar.

4 years ago

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Matt Romero Parker, CO

ION’s setting a new industry standard with a awesome start to finish process. ION’s full of surprises, just yesterday after more than a month of being off the grid a rep stopped by while in the area to see if we had any questions, concerns etc.

4 years ago

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Jennifer Bennett Norfolk, VA

ION Solar is a very professional company, this is a no hassle, no pressure process. The information is given to you in a very easy way to comprehend and digest. The decision is all yours to make. They keep you up to date through the entire process and make sure you are happy with your decision to go Green.

4 years ago

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Vic Barone Productions Virginia Beach, VA

This company was very friendly from the initial sales rep to the installation crew. They know what they are doing and get the job done and make sure the customer is taken care through multiple perks and keep you updated throughout the process. And if there are any questions or concerns they respond promptly.

4 years ago

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Mackenzie Olson Sherwood, OR

Our experience with ION Solar has been amazing! From the beginning we were told exactly what we were signing up for, and the company has made the process extremely easy for us! The crew was phenomenal and got our roof and solar panels done in amazing time. 10/10 recommend!

4 years ago

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Patrick King Denver, CO

Clayton was very nice to work with. Informative and built trust which is extremely important in such a competitive industry. He is a major asset to your company. Kudos! So far everything has been spot on from the initial sale to install. Everyone was polite and respectful. I am just waiting on the city inspection and final approval from Xcel!

4 years ago

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Ryan Tabor

Through the entire installation and set up process, everyone i worked with or that came to my home was amazing. Always on time and always did what they said. The total time to get my panels turned on was about a month quicker than they predicted. All around great process.

4 years ago

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Luis Jose San Antonio, TX

Great service from the beginning, they are really on top of the process, I literally didn’t have to anything. Everything workout as planned. When I called them, they answered all my questions and followed up. I will strongly recommend this company for your Solar. No complains five starts!!

4 years ago

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Ryan Courtwright Chesapeake, VA

ION has been great from the jump. They kept me well informed on the whole installation process. The installation team did a fantastic job! They were all very professional and did a stellar job on the installation. I highly recommend them!

4 years ago

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Brittany Pierce Aurora, CO

Our experience with Ion was great. We thought it went pretty smooth and actually pretty quick through all of the steps. We greatly appreciated that all of the necessary steps/items were taken care of by Ion and the communication with updates was awesome!

4 years ago

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John Lenihan Las Vegas, NV

They are knowledgeable about solar. This is my second purchase (California) and they impressed me with their answers. Then, their system of keeping you up to date is very robust. So far, I am happy with the production of electricity

4 years ago

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LES AUSTIN Maidens, VA

I recommend ION SOLAR if you are looking to go SOLAR. They are quick to respond and professional in their installation process. They take care of everything from the HOA application to all required inspections. Have an APP for your phone so you can monitor your system.

4 years ago

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Lee Martin Norfolk, VA

Everyone I have dealt with, either in person, email, or telephone has been very polite, professional and helpful. Any questions that arose were quickly answered to my satisfaction. Anything I was promised during the process was delivered without question. I am satisficed with ION.

4 years ago Edited September 14, 2021

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Hannah Swanson Fort Collins, CO

Ion Solar has been so great to work with. This is our second time getting solar panels with Ion Solar ( we moved). The process was quick and smooth. They are great with communication and keeping you in the loop of where they are in the process. We highly recommend them!

4 years ago

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Angela Gregory Rio Rancho, NM

Everything has gone very well and exactly as explained to us when we first signed. We receive regular communication each step of the process. Our questions and concerns have always been taken seriously and have been addressed immediately. I definitely recommend them!

4 years ago

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Cassandra Behr Kyle, TX

They have been sooooo easy to deal with. They communicate great throughout the entire process. They took care of everything, from all the inspections to the installations, to the final inspections. The install team was very professional, fast and efficient. I would highly recommend them to anyone looking to get solar!

4 years ago

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Melanie L Aurora, CO

Ion gave a great option for solar when we didn't know where to start. And we have a contact person who is able to keep us up to date on the progress and answer any concerns or questions we may have. Their incentives and customer service have made us really happy with our choice.

4 years ago

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Brandon Z. Henrico, VA

So far, working with ION has been a great experience. I was a little hesitant about going solar at first but the folks at ION took the time to walk me through the process at various steps. If you are considering going solar than I would highly recommend ION Solar!

4 years ago

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Evelyn Baldwin Virginia Beach, VA

We are so excited to be helping the environment. We couldn't have done it without the experts at ION. They were so receptive of any questions we might have. There was always someone to go to. I would recommend ION SOLAR to everyone!

4 years ago

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James E Carroll Parker, CO

Everything as promised. Continued to work through snowy weather and worked on a schedule that worked for both of us. Installed exactly as proposed - even painted the power conduit from the second story to the distribution center. Power production looks good.

4 years ago

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Kevin Parsons Colorado Springs, CO

Everything went very smoothly with my solar install. ION Solar was very attentive to my needs and did a great job communicating at every step of the process. I highly recommend ION Solar to anyone wanting to produce their own power.

4 years ago

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Aurel Kraft Las Vegas, NV

The process of applying for and getting solar panels was very easy with ION. I felt informed throughout the entire process and their team took every opportunity to check in with me and ensure I felt confident throughout. I would recommend them to anyone considering getting solar panels for their home.

4 years ago

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Benjamin Moeller Castle Rock, CO

Ion Solar is great! From the initial meeting to now having our solar installed and working, I could not be happier. Jason D. and his team did a marvelous job! Every promise was kept and there were zero issues. Go with ION and you will be a happy customer.

4 years ago Edited September 14, 2021

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