ION Solar: Read 1,550 User Reviews From Real Homeowners

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Verified Customer

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Lynn Burke

Process was clear and took very little effort on my part. Very happy

7 months ago

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Stephanie Tello

Professional and to the point. Thank you for not wasting my time.

7 months ago

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Danaseeo Turner

The entire process was easy. Chris explained everything in detail.

7 months ago

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Oleksandr Kravtsov

Fast installation, save my electricity costs. Great service.

7 months ago

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Charles Cheeld

Did not like the sales calls, but the solar panels so far are great.

7 months ago

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Josie Bueno Cleburne, TX

Ion solar is great! This is our second home Solar purchase. We had multiple consults with different companies. ION’s people were knowledgeable, polite, did not put pressure, and quick to answer our questions. We have specific needs to fit our unique lifestyle and even though our system request was unusual they never even batted an eye. The install was just as smooth and the people just as great. I highly recommend ION!

2 years ago

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Maria S Richmond, VA

Had a great experience with ION! They answered all my questions and explained things well (especially our rep Daniel D . The initial install was 2 weeks after signing (county and utility inspections took awhile). The project manager and different teams communicated with me frequently especially when we were waiting for they inspections and they were responsive. I'm loving that I now generate more electricity than I use!

3 years ago

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Matt Hansen Chesapeake, VA

ION is great! They explained every step of the install and didn’t leave us in the dark during the installation process at all! They did a fantastic job serving as liaison between us and the electric company and our HOA as we completed the project. And our sales rep, Jason was always reachable by call or text to answer any questions we had throughout the entire process! Highly recommend!

3 years ago

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Brent

I got a quote from Ion and was interested until I got other quotes. Each quote was similar cost or lower. The issue is Ion was quoting a system much smaller for the same price. When I did my research I fond out they exaggerated the production by 30% over what the system could produce. If you go with Ion make sure the system size is the same as you others are quoting otherwise you'll be stuck with a much larger energy bill than they tell you.

6 months ago

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Verified Customer

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Kervin Prieto

ION Solar is a great company. Everyone we worked with (Brandon B., Frankie, Ruben) has been very helpful and professional.

6 months ago

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Rose Brown

ION Solar was a great company to work with. They have a great team that works together to get everything done. They kept me informed of everything.

7 months ago

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Robert

Installed competently! All our needs were met and questions answered. We are very happy with our system.

2 years ago Edited November 11, 2024

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Verified Customer

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John Aurora, CO

I think they use some of the best components in the industry based on my understanding of all the stuff that's available and out there.

2 years ago

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Zachariah Aurora, CO

They did a great job on the install and were very professional and courteous about everything. It went really smoothly.

2 years ago

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Dinesh Aurora, CO

Installation went well, no hassle. As long as you're going to give the best pricing you're going to get more customers.

2 years ago

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Anonymous Buda, TX

According to schedule, it was very quick. No issues that I can recall. They're very responsive and available.

2 years ago

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Verified Customer

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James Rodriguez Albuquerque, NM

I was highly satisfied with the presentation, proposal, install, and follow up of the entire process.

2 years ago

Reply from ION Solar

Thank you James for your review. We are glad to hear about your satisfaction with the entire process.

Jan. 11th, 2023

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Verified Customer

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Kingsley Albuquerque, NM

It went smoothly, but it took a bit more time perhaps due to all the approvals and all those things.

2 years ago

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Felisha Albuquerque, NM

Any questions that I have, they're quick to respond and give me the answers to. It's the best quote that we got.

2 years ago

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Verified Customer

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Jerry Albuquerque, NM

It's all manufactured in America. Very quick, very smooth and a very clean installation. They answer every inquiry.

2 years ago

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Dusty Sparrow Reed

Rip-off, mislead by sales person about cost, financing and how the tax credit played into the loan - all the things that matter. Also added a second electrical panel to our house saying it was necessary and didn't even use it for solar. It serves no purpose. I pay more monthly ($350) for the loan than I ever paid for electricity (our total annual was around $3500). And our panels only produce 48% of our usage - so we are paying on average $500 a month now. Dividend (the loan company) is the loan servicer. Note you can only re-amortize one time, so making big payments to pay down the loan doesn't save you any interest except for the one time. ION Customer service was "great" until they got the money from Dividend. Very defensive when confronted about the shady sales process. GO ELSEWHERE with an honest company.

10 months ago

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Verified Customer

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Jocelyn Las Vegas, NV

I liked how fast and easy the process was. I only had one initial meeting with the sales person and they took care of everything else. I liked that I didn’t even have to deal with my HOA.

1 year ago

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Aaron Jaeger Lake Forest, CA

Hey. You guys are pretty awesome. U guys have been awesome so far. Only exception was turning on after plan to operate certification. The system looks great. Family is super excited.

1 year ago

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Verified Customer

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Sherri Stratton Las Vegas, NV

Professional, fast, on time, on schedule. My only problem is my bills are still high in the summer and I still don’t make enough power for the winter. Otherwise, no issue.

1 year ago

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MMMS ACS Boerne, TX

The process took 7 months which is ridiculous. It took so long even my solar loan payments began! Fortunately Ion agreed to pay for the 2 months of payments when there was a overlap of the loan kicking in but the solar not being turned on. I did enjoy their customer service line though. Sweetest phone reps. I also liked my sales rep Noe. His sales presentation and knowledge was impressive.

1 year ago

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Verified Customer

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Jackie S Beaverton, OR

Our sales representative was very organized and knowledgeable. He was never pushy and made sure everything he told us was followed up on. The whole company made sure we were kept in the loop throughout the process.

1 year ago

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Michael Beaverton, OR

The installation of the system had a slow start, and then I noticed a leak in the roof after the installation. The installer came back and had to reseal all the mounting holes. The system is working great and saving me money!

1 year ago Edited January 10, 2024

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Verified Customer

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Russ Cagle

Excellent communication pertaining to the ongoing progress of the permits required. The construction details were very descriptive as was the final construction performance. My only frustration was the documentation required to obtain the tax rebate.

1 year ago

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Lee Las Vegas, NV

ION did exactly what they said they would do and when they said they would do it. I’ve recommended ION to my friends and couldn’t be happier with the results. Not paying an electric bill in Las Vegas? No brainer.

2 years ago

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Travis Winks American Fork, UT

Ion Solar did a good job putting my system together. I am very happy with it. Just wish they showed you how to clean the panels when they get dirty. My lower panels are producing almost half as the top panels because they are dirty (so I think).

2 years ago

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Verified Customer

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J. Chuan Henderson, NV

Installation is the cleanest I have seen among all my neighbors. I love the fact that they used American made products to support our economy. Great people, products and service!

2 years ago

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Verified Customer

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Leslie Portland, OR

So far I am still wondering if this was a great idea as I had my home reproofed in preparation to have my solar system installed. I've heard little from ION Solar since installation and I feel communication as we go would be helpful and not due to my age. Explanations and reminders of our responsibilities as far as upkeep as owners with lists of proper accredited companies to contact and use would be so helpful. Where's the Tax information for being able to receive a credit as offered?

2 years ago

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Rick Acaccia

I did not get satisfactory results from customer service. I asked on several occasions for someone to come out and check my system. I was told (essentially) not to worry about it that they could see remotely that my system was working fine. I'm not satisfied that everything about my system can be deduced remotely. I feel that I was put off and never given an answer to the question "What do I have to do to get someone to come out".

2 years ago

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Verified Customer

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Karenga Ross

Great communication with Matt and team from the start to the end. Knowledgeable, professional, and helpful staff. The install looks great! Our panels are producing well, the app works great, and we're very happy.

2 years ago

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Verified Customer

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Teresa Las Vegas, NV

They came in and did the work in one day! The “red tape” was a mess but they handled all of it. They dealt with the HOA, NV Energy, and the CCBD, I never had to be involved.

2 years ago

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Roderick Norfolk, VA

Installation was great. Im disappointed and felt mislead on the height of the panels from the roof. One of the selling points was that ION's panels were close enough to the roof that squirrels/birds etc., wouldn't be able to nest. Yet I now have a partially disabled system due to squirrel damage. For the amount of money paid I would have gotten some type of "critter guard" to protect my investment. I've also called ION twice and have been told I'd receive a phone call which never happened. I'm beginning to believe I made a mistake having an install done with your company.

2 years ago

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Verified Customer

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george mallory Richmond, VA

Only thing I didn't like was that the solar panel didn't come with battery back up. Customers need that especially when storms or something knock out power. Ion solar needs to make a battery compatible with system and offer it free to customers who already have a system installed. Also don't see alot of savings in power cost.

2 years ago

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Verified Customer

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Phyllis Virginia Beach, VA

We are fortunate to have an amazing hands on agent. Justin B was effective in explaining the Ion Solar experience and is still available nearly a year later to answer all questions and concerns.

2 years ago

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Verified Customer

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Unis Clinton Portsmouth, VA

I really like this company, they were very professional. They came when they said that they would come. worked quickly and cleaned up. They made me feel like they had my best interest at heart.

2 years ago

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Charles Mechanicsville, VA

Everyone I delt with was nice and friendly. However, when I set up our plan I requested 105% coverage (sales rep started at 80%). I requested a review of my system due to my receiving bills from the utility company. ION advised we are using more electricity than we are producing. Considering the fact that I gave them copies of my electric bills and I wanted a system that would produce enough to cover 105% of my energy use, I am disappointed.

2 years ago

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Verified Customer

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Stephanie Smith Portsmouth, VA

This company has given us the opportunity to get solar panels and pay a little bit a month on them. We have not had a problem and they are amazing to deal with and it is very affordable.

2 years ago

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Will Chen Beaverton, OR

0/5 - Salesperson (Enrique G) 3/5 - Project coordinator (Thomas N) 5/5 - Installation team 2/5 - Overall communication ----------------------------------------------------------------------------------------- TL;DR - Enrique G (sales) promised incentives but did not deliver on these incentives until I reached out to corporate to complain 60+ days after panel installation. Enrique also misled us on PGE billing after installation (details below). Project team was helpful. Installation team was courteous and respectful. Overall comms were pretty messy. Our interaction with Ion Solar started in Nov’2022 with a D2D sales rep knocking on our door to pique our interest in solar. From there, we scheduled an appointment with their salesperson Enrique G. Enrique showed up and presented us the “potential savings” of installing solar and how it will essentially pay for itself as it will offset our electric bill entirely. He also mentioned that we would be put on a 12-month billing cycle with PGE after installation. Neither of these points turned out to be true. I asked a good friend of mine if he would be interested in going in on solar together to see if we can get a better deal from Enrique. Enrique offered us each a $1,000 check and $300 Nike/HOKA gift cards to be sent upon installation if we signed up with him. We thought it was a good deal so we both signed up. Mind you, these incentives were verbal agreements; none of this was on paper. Fast forward to Jan’2023, panels are installed. My friend and I reached out to Enrique G for the promised incentives and were both met with a short “yup on it”. This went on for 30+ days. We would reach out to check on the progress of these incentives and Enrique would either send a “will these sent out ASAP” or straight up ghost us. Having been fed up, we reach out to Ion Solar corporate. Thomas N hears our story and sends an email out to Enrique and cc’ing us both on it. Enrique G responds to the email with a “yup on it”. To our surprise, we received the $1,000 via Zelle a week later. However, the $300 Nike/HOKA gift cards were still nowhere to be found. At this point, we’re 60+ days past installation and we were still missing the last half of our promised incentives. So I finally submitted my post-installation survey, giving them a score of 1/10. Enrique IMMEDIATELY responds by sending both my friend and I the promised $300 gift cards. Why did it have to take so long and so many different parties to get Enrique G to fulfill his promise to us? Furthermore, why did he have to lie to us about the 12-month billing cycle? This was a complete bait-and-switch. Had we known that he was going to treat us like this after signing, we would NEVER have signed with Ion Solar. And to be honest, both my friend and I are struggling with buyer’s remorse after this experience. We would NOT recommend Ion Solar.

2 years ago

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Verified Customer

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Katherine Virginia Beach, VA

Projections given on how much I would save off my utility bill were not correct and prior to us agreeing to the panels being installed. I questioned if we were going to have enough solar panels to generate the type of savings they were projecting. We probably need at least 10 more panels to get the type of savings that they projected. Now I am saving several hundred dollars a month off. But my electric bill did not drop down below $200 a month. Also, the sales person told us we would receive an $8000 incentive rebate that we would need to apply towards our loan and I have called Ion services directly and they just gave me a tax form which is not the same thing as an $8000 rebate and no one when I’ve contacted Ion has any idea what this is and that was one of the main reasons we signed up for Ion that we were getting $8k off our $30,000 investment. I’ve had one service issue with our solar panels since they were installed. One of the wire nuts were not screwed on correctly and I had eight panels that stopped working two months after installation and I didn’t realize I needed to monitor my solar panels consistently, which is my fault and it wasn’t until my electric bill went sky high that I even look at them or questioned it, and found that they have been in operable for over four months. It would’ve been nice if Ion was aware that my system was off-line if they would’ve notified me via email or written correspondence, and the process of getting someone out to come look at my panels was not fantastic. They sent an electrician out relatively quickly and he indicated somebody needed to go up on the roof and we needed a roof crew and that I would be contacted to schedule a roofing company to come look at it within two weeks well for weeks later, I was finally able to get someone out here to climb up on the roof and look at it and it took from 10 minutes to fix but that was yet another month where I had eight panels not working. So over the five months I have paid approximately $400 more a month and my electric bill every month since the eight panels have not worked.

2 years ago

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Verified Customer

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Chad Lamb Washington, DC

The process to install panels on the house went great. The sales person provided me with all the information I needed. The install crew and electricians were great as well. My only issue is they underestimated the amount of panels I needed.

2 years ago

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Tony Virginia Beach, VA

I like the friendliness of all staff members, and the workmanship was outstanding, they were always there for questions, and always have the answers. I can see a big difference in my electrical bill, and we love gold green.

2 years ago

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Alfred Denver, CO

I'll say that the process with the electric company was the bottle neck, but on ION's side they were great. Wish I had known about the differences in the app, to monitor electric flow better. So far, so good!

2 years ago

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Nancy Pittsburgh, PA

Everything went well through the initial meeting with my rep Richard up to the install and go live date. I referred my daughter who now has IonSolar powered on since October. Since then I have made numerous calls and discussions about money I was told I would get for referring my daughter. I have spoken to several different representatives who assured me that I would receive my referral bonus, which I have not. I recently received notification via email that now I need to have a txt, email, or a picture of the referral, which I do not since it was a verbal agreement with myself and Richard. The response was that now they have to reach out to Richard for verification of this agreement. Now it’s been 5 months since my daughter went live with her panels and I suppose it will be 5 more months before I get this, if I even do. My daughter has been having trouble with her panels and is very frustrated with the follow up of IonSolar to rectify this. Their response is that the trees are in the way. First of all they marked and ensured the panels were in the most appropriate positions, second it is winter and There are no leaves on any of her trees. I am so sorry that I recommend this company to her. She has thousands of more money in her system than I do because of the size of her home. It’s sad that she’s so disappointed and I feel responsible for sending Richard to them. If I had to do it over I would not have had these installed nor recommend it to my daughter.

2 years ago

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Fredrich Littleton, CO

This is an updated review. My prior review was on the Install which ION handle very well. My issue is lack of technical skill set to be able to correct inspection issues. Boxes and panels were mounted on the house but not in the correct configuration. Panels had to be relocated which left holes and scrapes on the house siding that now require filling and painting. There has been a constant issue with the panels on the roof. Inspections have failed 3 times on them. At the time of this review the issue is still not resolved! No one seems to want to take ownership of the issues to get them resolved. I am totally frustrated with ION and the process in general. The final pain of it all is I am paying for the loan on panels I cannot use plus the monthly power bill.

2 years ago Edited January 10, 2024

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Cameron Milot Colonial Heights, VA

I was not sure I wanted to invest in solar panels because of the expense. After talking with a family member who has used solar panels for about 7 years I decided to invest in these panels. I was glad I did because my monthly electric bill dropped substantially the first month of using. I would highly recommend ION Solar.

2 years ago

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Michael Mortvedt Aurora, CO

Overall I am pleased with the service Ion is providing. I am frustrated that it is taking so long to get the system producing electricity. It seems to be Xcel Energy that is so slow with inspections and processing. Xcel has added close to six months to the approval process.

2 years ago

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