ION Solar: Read 1,207 User Reviews From Real Homeowners

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Elisa Miami, FL

How long did it take from the time you signed the contract to the time your system was fully installed? 4 months! I feel scammed because my energy bill is lower this year than last year and now I'm about to start paying double what my energy bill is for the solar panels. Customer service is not very good, I can't ever find the right person to call. My sales person completely dropped me, and I have no idea who my point of contact is. I have to call a million different people to do one thing. Overall would not recommend getting solar panels unless your energy bill is enormous. Huge scam.

1 year ago

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Shawn Parker, CO

0 stars is more accurate, 5 failed inspections. 4 missed appointments to correct work, left paint and holes on the side of my house. Caused me to miss 3 days of work and it’s been a year since they started still haven’t got my panels done. No communication between departments. At this point I just want there junk off my house! Worst decision ever!

1 year ago

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John Robison Deer Trail, CO

It took way over 2 months for full instalation. Installers and electricians had to come out 4 times. I just paid $210 to Core electric and the pay ION solar $95. I'm paying more now then I did before I got solar. Oh and by the way I never received my final package with led light bulbs. Last part not a big deal but don't tell people that they will get something and never send it. I will not be recommending ION solar.

1 year ago

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Michael Randolph, MA

This was the worst experience ever. I would never recommend Ion Solar to perform a service. It took more than 6 months to get installed. I was paying payment long before the completion. I also had to make calls to get stuff moving for each stage of the way. This was not worth my headache and certainly not my money. I so wish I could get the system removed. I and still waiting for my first sign of even having solar panels on the roof.

1 year ago

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Kyle Shaw Allentown, PA

Everything about ION has been amazing. The install team the support team both very helpful and professional. They know what they are doing.

1 year ago

Reply from ION Solar

Thank you Kyle for responding! We are glad you enjoyed the professional experience you have experienced!

Jan. 11th, 2023

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Trae Gillen Bountiful, UT

Please do yourself a favor and avoid this company like the Plague! Terrible communication, installers are kind but don’t know how to install, they failed 4 inspections for not wiring correct. Even though they finallly passed the terminations are still not the way they should be. Started the process on March and wasn’t finished until middle November. But the saving they tell you about are lies as well. My bill went down only 20 bucks! Overpriced, terrible customer service and system doesn’t deliver what is expected

1 year ago

Reply from ION Solar

Hi Trae, we're so sorry to hear that your experience with us was less than what you were expecting. My name is Jake and I would love to be able to help out in any capacity I can. Here is our customer support email, sc@ionsolar.com Please feel free to message me. I hope we can find a time to talk over the phone and see if we can get you compensated.

Jan. 11th, 2023

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Treshun04 Washington, DC

The customer service team and the install team were superb. The communication and professionalism was top tier. Highly reccommend

1 year ago

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Monina Colorado Springs, CO

I have ION solar since July with the promise of saving money through solar. The sales representative was great but once solar was installed and we have multiple problems with the power they are hard to get a hold of and takes so long for them to come and check the issues. Since July to now Oct we are still paying our local electric bill and paying ION for the solar. Be careful with this company they are very deceiving, now IM stuck with paying ION for a useless solar panel 👎👎👎

2 years ago

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Dominique Guilherme Chesapeake, VA

These people absolutely suck My solar panel did not generate for a cumulative time of two months Why because a stupid fuse keep blowing on a panel that doesn’t need fuses to begin with There so call warranty was to have me sign an internet contract to pay for a technician which by the way came by unannounced changed 1 out of 2 fuse which promptly failed a day later I changed 2 fused and i am still up and running as of now Stay away from them

2 years ago

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Willie Culley Richmond, VA

The reps were knowledgeable and friendly. They explained everything in a basic manner and answered any questions I had. the service was excellent

2 years ago

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Mike McInnis Austin, TX

Professional, timely, reliable. Works directly with GVEC as a contractor so their installation and solar panels are backed by the utility provider.

3 years ago

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Paul carter Fort Worth, TX

Very professional staff from the beginning of the process to the end. Very good at keeping you updated on where in the process you are.

3 years ago

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Laura Stitt Fredericksburg, VA

This has been such an easy process. In addition they have done a great job keeping in communication with me every step of the way.

3 years ago

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Michael Delaney Colorado Springs, CO

Super fast and convenient. They handled everything. I didn’t have to do anything other than sign papers! Really convenient and efficient.

3 years ago

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Carlos Rodriguez San Antonio, TX

All the people were very friendly and easy to get along with. They answered questions in a timely manner. I highly recommend them.

3 years ago

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Kaitlyn Fox Denver, CO

Very happy with the overall experience. We never felt pressured or like we weren't in control. Highly recommend Ion Solar!

3 years ago

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Gary Vienna, VA

The planning and installation was top notched! Ion kept in touch with me every step of the way and advised me of any and all progress!

3 years ago

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Gino Hernandez

Great service. Great at communication and answered all my questions. Made me feel comfortable with such a large and longterm investment.

3 years ago

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Javier Gutierrez San Antonio, TX

Lots of communication while I was in the process of signing the contract. That stopped once i signed it. Paid my first payment and hadn't gotten my system approved to turn on. Oh I'm still waiting for my $500 gift card 🤷‍♂️🤷‍♂️

3 years ago

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Rod Watson Salt Lake City, UT

Their installation crew was very professional and it turned on easily. They coordinated with the city and I didn't need to do anything.

3 years ago

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Gema Gurrola Orem, UT

Love how easy they made the process for us. They uncomplicated things all the time and help us learn about the system as well as how to use it

3 years ago

Reply from ION Solar

Gema, thank you for the five-star review! We hope that you are enjoying your solar panels!

Jan. 20th, 2021

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Gayle Hadfield Salt Lake City, UT

Quickly and nicely installed and turned on. Our solar system is working well and I just opened my first 00.00$ Electric Bill. Really nice.

3 years ago

Reply from ION Solar

Gayle, thank you for the five-star review. We are thrilled to hear you have received your first $0 electric bill. We hope you continue to enjoy your solar panels and solar savings!

Jan. 7th, 2021

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Jennifer Leistikow Albuquerque, NM

The staff at Ion Solar was very friendly and courteous. The installation went smoothly and quickly even after having to be rescheduled due to inclement weather.

3 years ago

Reply from ION Solar

Jennifer, thank you for the review. We are happy to hear our teams were friendly and courteous. We hope that you are now enjoying your solar panels and energy production.

Jan. 7th, 2021

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K. Babb Norfolk, VA

I've always wanted solar panels; so I jumped at the opportunity. The installation team did a good job. The panels just got installed, and now I'm waiting on the inspection.

3 years ago

Reply from ION Solar

We appreciate the time you took to leave us a review. We are so happy to hear that your installation went well. We look forward to your system being turned on so you can see all the benefits of solar panels!

Dec. 10th, 2020

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Don Altman ,

From initial visit to installation everything went seamlessly. We are eagerly waiting on inspection then we can flip the switch to savings!

3 years ago

Reply from ION Solar

Don, thank you for the review! We hope that you enjoy seeing your solar savings!

Dec. 2nd, 2020

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Rob Steele Colorado Springs, CO

ION company has been very great, everyone from the sales rep to the installers and even the customer service. I very happy that I went with ION Solar

3 years ago Edited September 14, 2021

Reply from ION Solar

Rob, thank you for leaving us a five-star review! We are happy to hear that your process has gone well and that our team has been professional. We can't wait for you to see the benefits of going solar!

Dec. 2nd, 2020

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DaLon Loertscher ,

Ion has been great to work with, when they say they are going to do something they always get it done, very friendly and knowledgeable.

3 years ago

Reply from ION Solar

DaLon, thank you for leaving us a review. We will pass on the kind words to our team. We hope you love your solar panels!

Nov. 13th, 2020

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No name Parker, CO

Ion Solar sucks they lie they never get your system going it’s been seven months in our system is not even going we’re still paying Excel and solar panels that aren’t working I’m so sick of them that I’m going to file a lawsuit against them and I’m gonna get our money back and get our panels taken off do not go with Ion solar They will take all your money and suck you dry they come to your door and Sucker you in . And you can sell anything to my husband just come to our door 😡

4 years ago

Reply from ION Solar

We are sorry to see your review. We aim to provide a premium experience to all of our customers and are disappointed this standard has not been met. We would like to look into this properly. Would you email emma.thompson@ionsolar.com with your name and address so that we can work to resolve any issues? We look forward to hearing from you. Thanks!

Sep. 10th, 2020

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Christopher M Smith Chesapeake, VA

Great company to work with. Very processional. Explained everything about the solar array and how it would work in Virginia.

4 years ago

Reply from ION Solar

Christopher, thank you for the fantastic review! It means so much to us to hear you enjoyed your experience. We hope you love your Virginia solar!

Sep. 10th, 2020

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Gerald Dermady Hampton, VA

ION did a great job on my installation from the salesman that came and talked with me to the install and the turning on of the system.

4 years ago

Reply from ION Solar

Gerald, we are happy to hear you enjoyed your experience from start to finish! We hope you now are enjoying your solar panels!

Sep. 10th, 2020

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Perla Murillo Denver, CO

I personally recommend ION solar for their excellent communication and professionalism since the beginning of the process.

4 years ago

Reply from ION Solar

Perla, thank you for your recommendation and the five-star review. We are so glad you found our team to be professional and communicative. We hope that you are loving your solar!

Sep. 17th, 2020

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Tanya Layne ,

Very professional team. Each person I have come in contact with are excited to work for Ion Solar. They have quality work! Highly reccomend.

4 years ago

Reply from ION Solar

Tanya, thank you for the five-star review! We are happy that you have found our team to be enthusiastic about the work they are doing. We are also grateful for your recommendation! Thanks again for the awesome review!

Sep. 17th, 2020

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Scott Tisor South Jordan, UT

They were very professional and were always there to answer questions, they made me feel very comfortable with the whole process.

4 years ago

Reply from ION Solar

Scott, we are so glad that you enjoyed your experience with us and found the process to be comfortable. Thanks for leaving us a review! We hope you continue to enjoy going solar!

Sep. 17th, 2020

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Rhonda Virginia Beach, VA

The company is truthful and information presented is based on facts and sales person was not pushy but impressed me with knowledge.

4 years ago

Reply from ION Solar

Rhonda, thank you for the five-star review! We are happy that you enjoyed your experience. We hope you love your solar!

Sep. 17th, 2020

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Diana Fisher Norfolk, VA

The process so far has been very positive. From the man who first knocked on our door to the installers, they have been polite and informative.

4 years ago

Reply from ION Solar

Diana, thank you for the five-star review! We are happy to hear that you found our team to be polite and informative. We hope that you continue to enjoy your solar!

Sep. 17th, 2020

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DON Round Rock, TX

Good experience. The did what they said they would do. I will recommend them. The system is up and running and it looks good after the first month.

4 years ago

Reply from ION Solar

Don, thank you for the wonderful review and recommendation!

Jan. 9th, 2020

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Frank Martinez Albuquerque, NM

The communication was excellent they explained their product in detail. They went over everything in detail that we understood. They were friendly.

4 years ago

Reply from ION Solar

Frank, we understand what a big deal switching to solar is, which is why we make sure our customers are informed and kept up-to-date throughout the entire process! Thank you for taking the time to share your experience with us!

Jan. 9th, 2020

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WDroste Midlothian, VA

Great people great workmen great leaders. Great job. Even the county inspector told me he has never had a problem with the work done by ION

4 years ago

Reply from ION Solar

Thank you for the wonderful review!

Dec. 6th, 2019

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Jeannie Aurora, CO

In spite of unrelated issues, a good experience. I was kept informed every step of the way, and they were open and honest.

5 years ago

Reply from ION Solar

Our team here at ION is thrilled to hear such good feedback, and we're proud to provide a premium solar experience for our customers. We appreciate your kind remarks, Jeannie. Thanks for choosing ION Solar!

Aug. 23rd, 2019

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Lance Kotschwar Greeley, CO

process was seamless and smooth start to finish; everything was well-planned and communicated. people are all very nice, and very competent

5 years ago

Reply from ION Solar

Hearing that you had a "seamless and smooth" process is the best thing we could hope for! Thank you for taking the time to share your experience with us, Lance. Congratulations on your new solar system!

Aug. 23rd, 2019

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Annette S Edgewood, NM

Ion solar installed solar for my new, total electric home. I am very happy with it and the teams sent out were very professional.

5 years ago

Reply from ION Solar

Annette, we appreciate you taking the time to leave a review. We are so happy to hear that your solar experience has been a positive one. Cheers to a world powered by clean, renewable energy!

Aug. 21st, 2019

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Matt W Chesapeake, VA

Very professional team. Was happy with everything from design to completion. Would recommend them to friends and family for sure.

5 years ago

Reply from ION Solar

Matt, we appreciate your review and recommendation. Thank you!!

Oct. 11th, 2019

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Marilyn Magee Pueblo, CO

Ion kept in touch with us every step of the way and when it was time to install they were in and out in no time. Great job!

5 years ago

Reply from ION Solar

Marilyn, thank you so much for the review! Customer communication is key for any big project like this, we're glad to hear we were able to deliver.

Oct. 11th, 2019

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Michelle Hamilton Cibolo, TX

Exceptional service all around.. From Sales presentation to final inspection very pleased!! Thanks ION system working better than expected!!

5 years ago

Reply from ION Solar

Michelle, we pride ourselves on providing a premium solar experience, so hearing you had exceptional service all around put a big smile on our faces. Thank you for this wonderful review!

Oct. 11th, 2019

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Eileen GRABANSKI Hillsboro, ND

Professional, friendly and clear in what will happen once we agreed. It is a nice company and I will recommend them to anyone.

5 years ago

Reply from ION Solar

Eileen, thank you for the review and recommendation - we truly appreciate it.

Oct. 11th, 2019

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C Tokar Newport News, VA

Sales team was friendly. Install team professional, quick, and friendly Solar panels productive! Already producing more power than I am using.

5 years ago

Reply from ION Solar

Thank you for this wonderful review!

Oct. 11th, 2019

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Preston Bixler Virginia Beach, VA

quick and efficient installation. Any questions or concerns we addressed to meet my standards. Install team was nice as well.

5 years ago

Reply from ION Solar

Preston, we're glad to hear the installation was quick and efficient. Thanks for the review!

Oct. 11th, 2019

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John

Ion Solar did an outstanding job of planning and installing my new solar panels on my roof. They kept me informed at each step.

5 years ago

Reply from ION Solar

We're thrilled to hear our team delivered on communication from start to finish. Thank you for the review, John!

Oct. 11th, 2019

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Richard Landry Colorado Springs, CO

Got the install and everything done within 2 months, quick and good customer service, always answered my calls and texts.

5 years ago

Reply from ION Solar

Quick and easy, that's what we like to hear! Thank you for the review, Richard!

Oct. 11th, 2019

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Denver Consumer Aurora, CO

If you are looking for a "Premium Solar Company" Look else where. If you do end up going with ION do yourself a huge favor and at least ask to see the electricians licence. ION came through and let me know I needed a service upgrade to receive the solar. They claimed they would pay for it, yeah that didnt happen. Then the "electrician" that came out to do the work, turned a 110 circuit into a 240 circuit and blew up my basement. Oh yeah, I tried to cancel and they said theyu would keep my down payment and sue me

5 years ago

Reply from ION Solar

Hello, we would like to sincerely apologize for the unfortunate experience you had. We'd like to learn more about your specific situation and make things right. If you wouldn't mind emailing us at or calling 888-781-7074 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.

Feb. 14th, 2019

ION Solar Reviews