ION Solar Reviews

They don't communicate. The system is not running because they send the wrong drawing to the city! They said it would be running by December know they don't know. The first inspection was canceled and Ion didn't even call to let us know. Then received a text message about the drawing mistake. I have been calling them three working days in a row and no resolution or concrete information. First call I was told Garrett is going to call me that was Friday, today is Tuesday and there is no call from Garrett. Three customer service, two from the inspection department and no one from the Liason or Garrett Department and an email saying turn on your system. Ridiculous.

Ion was a very efficient and reliable company to have instal my solar panel system. They kept open communication and provided clean and professional work for a great price. I would highly recommend!

I liked the professionalism and the way they walk us through the process. It prevented us from becoming frustrated and discouraged. Also the install team was efficient, timely, and clean.

We had ION Solar install solar panels on our home this year and have lived to regret that decision. We have lost count of the number of problems we have had, but here are some of the highlights. During the installation, they drilled a hole through the wrong wall and failed to mention it to me. I went into the bedroom I use as an office later that day and found a hole the size of a half dollar near the ceiling. They were trying to drill into the attic to run the power cable from the panels to the switch box outside. I understand that accidents happen, but very unprofessional to leave a gaping hole with no mention of it happening and not so much as an apology. The next problem was that without knowing, they moved our clothes dryer breaker off of a 240V slot and onto a 120V slot. This allows the dryer to turn on and to rotate the drum, but prevents the heating element from turning on. We have a brand new dryer and thought we had a warranty issue. It took them 2 weeks to come out to service the dryer. The service tech said there was only 120V to it and then when we checked the panel outside the breaker was moved from the labeled slot for the dryer. We had a nice trip charge to pay to find that out. Next problem is that ever since the install, we have been getting pieces of aluminum rails blowing off our roof every time we get a wind gust. It seems as though the install folks left all of their scraps up on my roof. The biggest problem I have though, is that they failed the inspection. It sounds like a pretty minor issue though. They have been asked to put another sticker on the breaker box. I have included a photo of the stickers they already put on it. As it stands right now, there are 15 stickers on the boxes, but the city requires one more. We knew this sometime in mid September. The fix is simply putting one more sticker on and sending a photo of it to the city. ION scheduled to come out and do it on Sept 29th, they missed that appointment and rescheduled it for Oct 5th. They missed that appointment and rescheduled it for Oct 13th. They missed that appointment and rescheduled it for Oct 27th. They missed that appointment and scheduled it for Nov 19th... Yup! They missed that appointment. This time they called and said they are moving warehouses and the tech thought it would be difficult to find the sticker so he did not want to go look for it. As a result, since they have already installed the panels, I now owe money for them. My first payment for them is Dec 1st, it is now Nov 27th and no sign of the sticker. I will be paying the loan back on useless solar panels AND paying my electric bill since the panels don't work yet. How awesome is that???? If you are thinking of installing solar I would highly recommend you look elsewhere.

Unhappy Customer in Salt Lake City! We should have read the reviews on ION SOLAR BEFORE SIGNING THE CONTRACT. NOT HAPPY WITH THE OUTCOME OF THE PROJECT. Well, I have addressed my concerns with a team member, first name is Eric. He promised me that my issues would have been taken care of. They still have not been addressed. Here are my concerns. 1. We were never advised by any member of your company that the boxes on the outside of our house, would be an eye sore. 2. We were told by our salesperson that we would be getting a new breaker box, never advised that change. We were doing electrical work and decide to put off increasing the size of the box. 3. We were never advised that we would need to rip out our planter boxes to accommodate the boxes for the solar panels. The conduit was installed incorrectly per the conversation with your original electrician. So, you had to come back and fix the conduit 4.We were also promised by Tad your sales manager you would be compensating us for the labor to remove the planter boxes. I originally told Tad to give the money to your team. When I had discussed this with the original team members, they never heard about the money. So, with that I ask for our compensation of $500.00 to rip them out. There was no compensation for replacing the boxes. He also said that we would have all the conduit would be painted the same color of our bricks so that they were not an eyesore. 5. The plans that were submitted to the City of Salt Lake planning department showed the electrical was supposed to run over the top of the house. Instead your electrician ran them in the middle of our patio, which was shown on the plans 6. Your team was not properly prepared to install the panels; they did not have the right cad drawing. They forgot to install two of the panels, they had them with them. You had to come back to the house and install them a few days later. If they had the revised cad drawings, they would not have to come back. We were also advised that the electrical work that was done by the original electrician, would not have passed by the City Inspector. 7. We decide to have the roof reinforced for the solar panels; we were working with a company that you have worked with prior. So, we wanted to coordinate with them and you to ensure that everything would fall into place. Well that did not happen, you had a staff member that would not return calls. When we would return his call, we were not able to connect with him, the number that he was using would not allow incoming calls. They also sent a few emails to him and he would not respond, we were told by our salesperson that our roofers were not responding to him. So finally, I was able to connect the two companies, everything fell apart, due to the lack of communication on your part. 8. We installed a PVC roof so it was imperative that the brackets that were being installed would have flashing around the brackets. However, with your company not responding to the calls from the roofing company, you put our warranty in jeopardy. We are stilling waiting for an answer from the manufacture to verify that our warranty is valid. 9. Oh it gets better, when your team was leaving, it took them 40 minutes to get out of driveway. They cracked our rock wall, almost knocked over our shed, damage one of our bushes. All they had to do was to move two trash cans that were in front of them. 10. The only person that we have spoken with his Eric. He stated that we must sign a letter stating that we would not contact any third-party agency about our issues with your company. I did advise him that I would not sign any letter of the sorts. That was the last time we have heard from your company. We have not heard from our salesperson or your sales manager. Sent a few emails but no response from either. If this is the way that your company works, I will move forward to talking to the Utah Consumers Affairs, Department of Occupational Licensing to ensure that your electricians are licensed and the Better Business Bureau.

These guys are clueless. They messed up and didn't install the 2nd meter that is required by Excel Energy. The electrician called me on 10/6 to let me know as the inspection was scheduled for 10/8. He indicated he would work with scheduling and come out to do the additional work and cancel the inspection. On 10/7 I heard nothing from ION so I called their customer support. They had not heard anything from the electrician and thought everything was a go for the inspection. After a lengthy discussion, Customer Service indicated they would cancel the inspection and get someone out on 10/8 to add the 2nd meter. Now on 10/8, I had the county person show up along with an ION rep to do the inspection. They didn't cancel the inspection and didn't even let their own people know it was canceled or that it would fail. Still haven't heard from the person who was supposed to make the fixes. Called ION Customer Service and the first person hung up on me. The second one still on hold. Stay clear as they don't know what they are doing.

Very efficient organization. Required very little work on my part and there are huge benefits to going solar. ION and Solar Greg are probably the best in the business.

OK! I wanted to wait a full year before actually write a real review.... I got my 5.44 kW (17 panel) system installed at the end of May 2019 and biggest thing I have to say is this company is absolutely terrible!!!! Bottom line up front: The Sales Rep., Matthew W, will convince you to go solar and then lie about times, dates, and other promises he's made. When you contact the company to dispute an issue they will ignore you. Then they will randomly send someone to your home and ask if you want to go solar without realizing your house has Ion Solar equipment on the side of the house. The sales rep (Matthew W) was very persuasive and fairly good at his job. I'll get back to him later. The installation crew were ok. Aside from the fact they were smoking on the side of my house and did not properly have caution tape set up incase something were to fall off the roof and hit me or my family... They were on time and did what they came to do, mostly. I was notified of the project and the time it took along with all the permits that take time to fall through. My horror story began right from the beginning. Matthew W knocked on my door one April morning. We agreed to meet the following day as I was on the way to work and had the next day off. He messaged me with a time I had not agreed to. No biggie, just correct the time and move forward. We met with him and another associate and like I said he convinced us to go solar. One of the biggest concerns we had was the size of the system. I explained that we had just recently purchased the home the previous February and inquired as to how the company would correctly asses the properly sized system for our home. We specifically mentioned that we still needed to purchase more appliances and add additional electrical loads to the main electrical panel. He assured us that the company was efficient at gauging the proper system based on square footage, utility bills, and usage from surrounding homes. We put our trust in him and moved forward. As stated, no real problems with the installation. Although after seeing what Ion put me through I started to observe them more when i'd see them around my neighborhood and am not surprised that they don't follow simple OSHA regulations like tying off on a rope above 5ft and using a simple ladder strap for a 2 story house (I have pictures of this from when they installed on my neighbors home) I'll try not to be too hard on the installation workers because they're the ones on the roofs and doing all the leg work. To continue, Matthew notified my wife and I that the company was offering free Nest Thermostats as an additional incentive for signing up with Ion. Everything was fine and dandy when he said to send him a message to let him know when the thermostats arrive so he can send someone out to install them in the home. Well, those two Nest devices didn't arrive until almost a full month after the installation of the panels. Stuff gets delayed sometimes, what can you do. When they finally arrived Matthew said he would send out a tech do to the install. Again I have a work schedule and can only do certain times. The tech guy called me within a few days and we set up an appointment. It was my day off but I still had errands to run. we set up an appointment around midday. As I'm out doing my morning errands the tech guy calls me two hours early and says he's at my door.... ummmm what?! We had just spoken two days prior and agreed on 12pm. He understood that I was not home and said he would return around 2pm. Awesome, that works for me. Until... 245pm comes around and this guy is nowhere to be seen. Then 3pm. Ok, maybe I should call just to make sure. He tells me he got caught up on another job and that he would be here around 430pm. Cool. He arrived around the time agreed upon and proceeded with installing the Nest Thermostats. Finally! My wife and I were full filling our life long dream of owning an Ion Solar system with the added touch of two Nest Thermostats to modernize our home.... oops! One of the Nest Thermostats was defective! Ok. No worries, it happens right. Tech items are sometimes defective. He explained I needed to contact Matthew again and order a replacement. That was late July to early August. I contacted Matthew the next day and explained what had happened. He said he would order a replacement right away.... Side note: most of the conversations were happening through calls up until this point. My last call to Matthew was Aug 13th 2019 at 527pm I received no answer and left a voicemail letting him know the replacement Nest had not arrived after two weeks (the company said it should arrive in 3-5 business days). On Aug 14th 2019 at 935am Matthew text me saying he received my message and spoke with the Project Manager 'Anthony' and had now made sure it was ordered and on its way. Aug 15-26 2019.... Waiting..... On the morning of Aug 26th I contacted the customer service line to inquire with my Project Coordinator, Ms. H. She had said she couldn't see it in the system and advise me to contact Matthew. I was a bit un-eased to have to keep dealing with him so I asked if I can have the Construction Supervisors name and number. The CS's name was Mel. I expressed my concerns with Mel and he advised me to contact the Operations Manager, Charles M, but notified me he didn't have his number. So, I text Matthew asking for Mr. M's number and he replied with "No, is there something I can help you with?" ..... At this point its been six weeks since I was told the replacement device would be sent out. "Did you receive the new one yet?" Obviously not if I'm inquiring about it again. "Ok, I just spoke with the project manager in the office and he doesn't have any in stock. I'm reaching out to corporate also myself." Wait! hold on real quick. Just for a second..... Why did you tell me it was already sent out?! Matthew went on about he knows I must be upset and he wants me to be a happy customer. Yeah, sure buddy. I spoke with Charles M and he said he would personally deliver a Nest the following morning. Mr M was very professional and courteous. He actually seemed like he was concerned about my concerns. Finally, I had the replacement Thermostat. Mr M called a tech and said he would be there the following day at 11am. Hmmmm, I remember this..... 11am comes around.... 1105am... Nope, I'm not giving you anymore time. The tech was late. At this point I just want to get rid of this company. The tech apologized profusely when he arrived close to 12pm. Whatever, I'm finally getting the second device installed. Mr. M called to make sure everything went well. Thanks for the gesture. Now if only their sales reps can have the same integrity. Good, I will not have to deal with ion ever again! But wait! There's more! One random night in December 2019 I hear the slightest "OoOoOo"........ I must be dreaming because I've never heard that in my room before. for the next few weeks I was tormented at night by a single pigeon that decided my Solar system was a good place to set up shop and start a family, maybe have his own shaded area on top of my roof. Like a madman, I would go outside with a broom stick and hit the side of the roof to try to shoo them away. As the calendar year rolled over and the winds started to pick up and I would hear the pigeon and small rattling. I figured it was maybe a loose vent that the wind knocked. In the daylight hours I would like to stand on my balcony and admire my investment and feel good about doing my part to minimize my carbon footprint. Until! one day I'm casually looking at my roof and realize two of the retaining clamps are loose! Wow! That's what the rattling is! Oh no! That means I have to call the company again! As most surely do, when you find something wrong, you look for more. I surely did. After further inspection I noticed that some of the wires from under the Solar panels were touching the roof! In my City, during the summer months, it can reach an average of 107 degrees fahrenheit. Now I'm no expert on the effects on rubber incased copper wire and the possible damage caused from thermal radiation but I know that can't be good. On Jan 21 2020 I contacted Mr M again. We ended on decent terms so maybe he would help me again. WRONG! I text him my three concerns (mentioned above) and did not get a call back, no text, no email, nothing. Ok. Understood. A week later I received a call from the service department asking about my concerns. I was sent out a quote for pigeon guards that were $800. "But why not offer them at the initial disclosure agreement?" She said it was optional but I was never told about it. She said She would send a team out to tighten the clamps and check the wires. No one ever came. No one ever called. As mentioned, when I signed up for Ion I had more plans for the home. I purchased a deep freezer for the garage and added a 40A outlet to charge my electric vehicle. Well... I received my NV Energy bill and guess what. I'm consuming more electricity than my panels are producing..... My upstairs neighbors that my family jokingly calls my best friends have pooped all over my roof and panels. Im convinced the rattling of the panels gives them comfort on a windy night. It is now early June and I swear I can just feel those wires baking on my tile roof...... Last month, on May 9th 2020, a gentleman by the name of Luis rang my doorbell. It was fairly early so I thought it may be a friend or neighbor, until I seen his Ion Solar shirt! He asked if I was interested in going Solar! He seemed like a nice kid and I didn't want to give him a hard time. I explained to him this story and he apologized. Not your fault buddy. He took my name and info and let me know someone would be in touch soon..... No one ever reached out to me. Do yourself a favor and find a different company. I understand this could be an isolated incident, but it was bad enough to never recommend them to anyone. If anyone cares to reach out for validity of my story I have a detailed log and screens shots/ pictures I've taken. Have a good day and thanks for reading. -M. Ceballos

ION had pretty good reviews online and they seemed like the best company to install solar on my house. They touted that they don't use subcontractors so they control the entire process of the solar system from install to turn on and that they are a “premium installer”, so I signed the contract with them. As part of the contract, there were some incentives that ION was going to give me. ION was going to send me $500 and a Nest thermostat. The $500 was to be sent as soon as the system had the permission to operate. It turns out ION didn't save time or money for anyone on this project. ION was completely unprofessional throughout my entire solar process. -Oct. 23 signed paperwork for system. Was told it would be around 60 days. -Initial inspection of system and inspector called to confirm time and then never showed. Told managers he did job when he didn’t. -Dec. 23. Panels installed and informed it would be a few weeks before I could turn on system. -Jan. 2 spoke with project manager after holiday break and was informed I would need to get my main service panel “upgraded”. When speaking with installers on Dec. 23, they never mentioned anything about this and it seems to be just made up by ION. I asked my project manager pointedly 3 times why it was necessary and he didn’t answer my question for 2 weeks. Project manager said ION would cover the cost and we should still have the system running by end of January. This so-called “upgrade” was unnecessary. I have consulted with a Master Electrician about this “upgrade” and he agreed. -ION did no work for a full month other than submit a permit to do this job. -Feb. 13 ION had approval for permit and would install panel in 2 weeks after I was already waiting for a month. I complained to get job done sooner since they did not plan accordingly, as they knew this was coming. -Feb. 20 My first loan payment is due for the system. -Feb. 21 ION comes to install the new main service panel. Electrician says it will take 5 hours at a maximum. Electrician starts to dismantle old panel and start work without even having a new panel. Turns out that it was 9 hours of no power. I had a 4 month old child in my house in the middle of winter with no electricity. Even after the 9 hours, ION did not have all the equipment and installed old breakers and did not hook in the solar system. -March 5 ION sends a worker to finish the electrical work. My father was at the house and is a Master Electrician in the state of Colorado and asked the so-called “electrician” some questions. The worker pulled the meter out of the meter base, changed the main breaker from a 200 amp back to a 150 amp, which I originally had with my old panel, pulled wires to the solar panel connection, and installed a breaker. He did not have any electrical license. Under the National Electric Code, it is illegal for someone without a license to do this work unless someone with a license is on site. -March 6 City comes out to inspect the system and gives the go ahead to get the utility company to do the net meter. -March 11 Utility company installs net meter and system is turned on. -April 7 I remembered that I never received my $500 incentive check contacted ION. This is almost a month after the system had the permission to operate. -April 8 I was told the $500 incentive check was put in the mail. If you read it all, you can see that it has been total ineptitude and unprofessional from the beginning. It took them 3 and a half months to get my system turned on after it was installed. From what I can tell, ION just gets the money from the lender and then takes their sweet time doing anything after that. They don't seem to care about finishing their work or their customers unless you prod them relentlessly. I also believe that if I had not remembered and contacted ION about my incentive check that I would have never received it. To be fair, I haven’t received it yet and was just told it was sent.

FROM THE VERY 1ST SALESMAN TAD, TO THE SET MAN AND INSTALLERS, INCLUDING CATHY, THE LADY ON THE PHONE. EVERYONE HAS BEEN SPECTACULAR! THANK YOU FOR THE GREAT SERVICE!

ION has been very helpful and friendly. My only complaint so far is that they overscheduled the electrician so my power was off twice as long as it should have been when they installed the panels.

We were given excellent customer service from Cole T and the people from ION and are extremely pleased with the results. The system is working perfectly.

Ion solar was very easy to work with. Sales advisor Tyler S was great always kept me informed and always went the extra mile to help me solve problems.

Outstanding company ! Stuck to their promises from sales person to installers, to project managers. The most trouble I had was with the power company.

I was holding back on the review because I Love my sales person. But Ion Solar has this review coming. We signed since October 2019. It is now almost the mid January of 2020. Our solar system is final install but not running because they failed inspection! But the problem didn’t start there. It took me forever for someone to reach out to us. I have reach out many time to my project manager. Let start with the house inspection. Their representatives who came into our home and had to crawl into our attic had to go through my kids closet. I’m not going to go into detail but the closet was left in a messed. Then after the inspection 2 weeks goes by nothing! I am reaching out via email. Signed since October. I feel like I have to be the one pushing them to put solar on my panel. If I did not love my sales rep who did a great job at his job. I would totally stop the project. Finally installation. It was fast 1 day everything done. Team was nice Friendly. Not problem. Failed inspection! Now I’m reaching out to them for a date and still nothing! No date nothing! We were promised some inventive light energy light bulbs whatever! They sent us the wrong light bulb. Ion solar can’t do anything right and I am highly u satisfied with how they handle our transaction after the contract signing. I have been emailing them for month about them having my phone number wrong on my profile and is still wrong even today, yes I checked. Now we have over $30000.00 of solar panel on our house that isn’t running, a payment that is due in March on a product we never used.

Worst company ever. Terrible about getting back with people. I paid cash and they still funded my loan after telling me TWICE that the loan was canceled. Took days to fix. Refused to return my calls. Multiple people told me they wouldn't ignore me and then did ignore me. The original install crew lied to me about the job so I would cancel the job so they could have the day off. I asked to return the solar for a refund before using it, they refused. I emailed a list of my complaints, never heard back. Also, they have a lot of false positive reviews because they start asking for you to review them the day you sign up. Do not trust them. Specifically do not trust Tyler (young salesman) or Carter G (VP). Carter will lie to you and ignore you. Don't go with Ion. Go elsewhere. Clayton was the only one who didn't ignore me, but by the time he had to deal with me I was so angry I'm sure he wanted to ignore me.

Installation was a nightmare. Existing circuit breakers were re-wired incorrectly and took multiple service visits to resolve. Loose wire nuts in roof junction box led to multiple more service visits before getting identified and corrected, costing weeks worth of energy. Roof junction box covers only secured with half of the designed screws. No sense of urgency in scheduling repairs when problems were identified. Lots of trash/debris left behind on installation day, including roofing nails in the driveway. Installers unaware of promised critter guard, resulting in yet another service call. Solar panels had come off of someone else's roof - all were scratched to some degree. Panels were packed in truck with zero padding or protection. Most communication with project manager had to be initiated by me instead of them, and response time was often not prompt. Communication from service technicians was typically non-existent. Design placed panel in shadow of stovepipe resulting in only 30% of potential power generation ability.

The crew was prompt, friendly and efficient. The work was explained before they began and it was completed in a very timely manner. No problems encountered.

Fast, professional and courteous. Very efficient in the installation. Cleaned the area they worked. Kept me informed of any changes in the design and why the change.

Everyone was on schedule, which is a big item for me. The work was performed within the time frame they estimated and the inspectors are happy with the work.

The Ion sales staff promised many thing that were false. I bought the solar panels for 30K under the promise that it would increase the value of my home and save me money. Neither has come true, in fact, I have a current offer on my home that would have sold a week ago if I wouldn't have bought the solar panels. Basically, if you put them on your house, consider them a gift to your next buyers because you will not see ANY return on it. 30K is a hard "housewarming gift" to swallow when you are trying to break even on a home sale. Ion's staff could care less. They were paid and don't care that I was lied to. I have the actual sheet with the false accusations on it. I will be filing a complaint with the BBB also. Don't buy from them unless you KNOW you will not be reselling your home, ever.

Overall We are pleased to do business with ION Solar. We had a couple minor issues with the install but Ion solar fixed them the very same day that the problem was discovered.

Professional and transparent for the entire process. No complaints. They kept me updated and answered any and all questions I had in a friendly manner.

They installed the lines/conduit and it was not run in the best way in an area we entertain in. They also cut our door jam to fit the conduit in a way that was easiest for them. They came back out to fix it after my husband complained and STILL did not do what was asked.

Great low-stress salesperson. Wonderful installers. A little disconnect with corporate in scheduling, after awaiting parts, but finally resolved. Glad to have it complete, and ready to save money!

ION Solar is a wonderful company. The sales staff was great. The staff kept me informed every step of the way. The install was so smooth. Very friendly staff! Great job!

From the beginning Ion has kept us informed of each step and what to expect. They installed the panels and they look great. We are almost ready to be up and running.

This company is taking forever to install my solar system. They left cosmetic defects on my house, interior as well as exterior during install. I had to tell them to fix it and then they said they would and set up time and no one came. I took off work to wait and they told me it would happen within the next 10 days whatever that means. They left no contact for the company coming. Also my solar system isn’t even turned on but I’m being charged already by the financing company who I financed through. Ion says they will reimburse me for any bills. We shall see if they follow through. It’s a giant headache though. Better to just not go solar at this point.

The Good: Top end technology, comprehensive warranty, attractive purchase model -- pricing, interest rate, and ownership rather than lease -- engaging and responsive representative. The Bad: 1. Misleading system offering: claim of 84% ION solar generated power and 16% Utility generated power was factually incorrect. It was more like 48% and 52% based on actual usage. Basically, ION proposed a solar system that would provide X amount of energy annually (first year in the documents), and claimed that would provide 84% of the annual energy. However, compared that energy generation value to actual annual usage, and the system would provide only 48%. When monetized, the difference between Utility only and the Solar/Utility combination was extreme making the latter a financially disastrous proposition. 2. No amortization table or schedule in the loan proposal -- a sixteen month interest payment only teaser that was not transparently disclosed in the documentation material. 3. Misleading and inaccurate cost and usage numbers in the documentation material. Basically, ION made up a monthly energy cost as well as the Utility's kW/h rate, and then compared this to a ION plan that was based on kW energy provision. Aside from inaccurate cost values, it was not a transparent apples to apples comparison. 4. Sales pressure not from the visiting market representative but from the on telephone "closer" with the explicit statement that withdrawing from the agreement after the mandated three day "cooling off" period, but before the actual engineering site assessment would result in a $1,200 cost. This was akin to buying a pig in a poke approach to sales and closing; no actual engineering specific system, no loan and payment contract (you do far better buying a used car), and no clarity on effect on overall property ownership (i.e., how is the balance of the loan handled in the event the property is sold prior to full payment on the system?). Bottom Line: There is a big disconnect between the quality of the technology and system provision and the financials which is a nice way of saying that the people on the ground are honest, competent and professional, and the management and back-office staff are duplicitous, incompetent, and unprofessional. Interestingly, all it takes is an Excel spreadsheet and about an hour or so of analyzing the documentation that was provided to reveal this. Other users and reviewers who have complained about ION post-system installation didn't do their due diligence. On the other hand, one would want to expect more integrity out of the company. Sadly, that is not the world we live in. With regret, I cancelled the project within the three day window after doing my analysis. I really like the technology but the numbers and the promises were inconsistent with the real world.

Everyone I had had the pleasure of talking to has been super friendly and very informative. They are able to answer any questions I have. The installation was quick and they were very professional.

I'm so disappointed and frustrated at Ion. Before I signed any documentation, I specified that I needed my roof redone as well (because my insurance needs it done). Waqas said that would be fine and we would be able to group the solar and roof all together. I specifically asked if I would be required to pay any amount. I was reassured many times that I wouldn't be required to pay. Waqas specifically said "even if you had any money down I wouldn't take it". I felt good with my decision to move forward with this. From that point forward things started going wrong. I was being pressured to get other people I know to sign up, I specifically stated that I wanted to wait to see how my experience went (I have text messages of the amount of pressure). I downloaded their app to find the progress of the account, 1 whole month has past (I started this in January and am still waiting for things to happen) without any word from Ion. I called and text Waqas trying to get an update. I finally called into the main line to be told that nothing was happening. After the month I was given Jason as my project manager. I explained what the Waqas told me would happen and how things would work. Jason came back to me after becoming familiar with my account and stated that in order to do my roof and the solar I would have to pay $4,000 out of pocket. I explained that isn't what I was told and that I don't have that money right now (I explained all that to Waqas). I'm now going on 3 months with no progress and I just got notified that they will do a partial re-roof and the solar. I don't know what else I was told is a lie or going to come out different then explained to me. I'm very frustrated and have NO faith in this company or it's words.

We are not getting solar! #IonSolar made mistakes every step of the way. The straw that broke the camels back: We were promised a 9.28 KW system and they plans came back with a 5.95 KW system at the same price. That is 32% less power generated. No explanation as to why the experts at the company make such a gross error. Also, the site inspector (the guy who measures the roof) measured the wrong part of the roof (the north side...) and then customer service told me incorrectly that their plans are not signed by licensed electricians. The only good thing this company is good for is apologizing for mistakes.

Ion’s representatives were informative and helpful throughout the permitting and installation process. Would highly recommend their customer service to anyone.

Easy process that just made sense. I own the system. It was just installed. The panels look great. The team has been very professional all along the way.

I would not use this company if I was you! I did my research on ION Solar when we were first approached by them, and felt that they would be a good company to proceed with. I was very wrong. We have had issues from installation: - We live in a new build. Instead of waiting a year to get an accurate idea of what our energy usage is, they came to our neighborhood after 4 months. They said that they could accurately give an estimate of what our usage is because they can check average usage of other houses similar to ours with the utilities company. We moved in to our house late October, so we had not used AC yet. We were assured that this would be accounted for in our quote. It was not, so our quote was horribly off the minute we started using AC. - They sent a new electrician out to our house to set up the panels. He used up our entire breaker box instead of installing a new one (so if we ever need to add anything, we have to install our own box), and he forgot to turn all of the power back on when finished, costing us hundreds in frozen food because the breaker he forgot to turn back on was for our freezer. - Our $500 check that we got for covering the first year of payments took months to get to us when we were promised that it would be sent as soon as the system was up and running. - Our system was turning off every day during the summer from 11am-7pm. ION Solar didn't notice that there was an issue until I called them because our system wasn't producing any solar energy. It took them three weeks to send someone out to look at it. When I asked them to reimburse us for part of the bills that we received during the time our system was unknowingly turning off each day, I was told they would not reimburse because “they cannot guarantee the service of the solar panels”. - Our system still is not generating the power we were promised. In our initial quote, our sales rep, Brian N. promised that our solar panels would produce 98% of the energy we used. They don’t even come close to that. When I spoke with the regional manager, he said that our sales rep shouldn’t have quoted so high and that solar panels rarely produce that high of a percentage. Our roof is pretty maxed out and only has room for one more panel, so the likelihood of us coming close to the % of solar usage that we were quoted is pretty slim in my opinion. - When my husband went up to the roof to put on Christmas lights (and take down the red tape that ION solar had left after installation) he noticed that there was nothing that looked like a critter guard on our solar panels. This was something he had discussed with the sales rep and was told would be installed. We are a young family, and are trying our hardest to make the best financial decisions right now, to help set us up for a better future. Although we liked the environmentally friendly aspect of solar panels – this was largely a financial decision. Based on the quote that we were provided, it would have saved us money to switch to solar panels and have a (as quoted) $20-$30 utility bill and then the bill for the solar panels. However since our system does not adequately fit our house usage in the way we were promised when we signed up, we are still paying a decent utility bill on top of the monthly payment for the solar panels. We are not planning on this being our forever home, so we most likely won’t be here after we have the solar panels paid off. At this rate, it is going to cost us more annually to have the solar panels then it would to have just paid our utility bill. We honestly probably would have held off to purchase the solar panels until later if we had been given some accurate quotes on what it would have cost us each month. Other neighbors agree that they would not have purchased the solar panels from ION Solar if they knew that the savings would not be what we are quoted, as they all are having issues with their solar panels producing what we were told they would produce. I really like to give people/companies the benefit of the doubt. I have tried to be patient and logical while working through our issues with ION Solar, but after 8 months of dealing with issue after issue, it is very hard to remain optimistic about the situation. I am very hopeful that the solar panels will build up enough stored power in the winter/spring to offset our usage and bring us closer to what our quote was, but am very doubtful that that will happen based on the info that I have so far. I know that quotes can be off, but when there are at least five families that I know of that have the same issue we are experiencing, that is more than a bad quote, that is a deceptive marketing strategy. If ION Solar is not checking the quotes that their sales reps are providing to make sure that they are reasonable, then they should be responsible for trying to make it up somehow to those of us who signed up under false pretenses.

We are very happy with Ion Solar! Excellent communication throughout the process, quality work and better energy returns than estimated. If you want Solar go with Ion Solar!

Ion solar is the worst! The salesman was awesome and so did the product I was so ready and excited to go solar but afterwards I had a few questions about what would happen if I moved so I put it on hold. Unfortunately as a construction worker my phone broke during the week so went without a phone for 4 days when I finally got the new phone I turned it on and I was blown up with voicemails and harassing text messages from Erik R about fines and calling me names and this guy is supposed to be the “VP” for their resolutions center. That made me realize this company is a joke and desperate if their “VP” acts like that... WARNING do not deal with this company!!!

I was very excited about ion solar. Until they did our house terribly. We had wires sticking out and a partial bird guard around our stuff. The only thing that looks good is the pipe on the side of the house that is painted the same color as our house. When they installed the boxes on the side of the house it was also not level and looked terrible. It failed inspection by the city too. Not only that they dont call you to check up on you, they text you. When they text you they take forever to respond. They do not communicate, so we still do not have all of our stuff promised to us. Not satisfied at all with this company.

Don't use ION solar, find another company. We had issues with them causing damage to our home, and they are now ignoring our emails and attempts to have them complete the repair work for the damage they caused (they stepped off the joist in the attic and caused damage to the cieling in our living room). Additionally, the electrician they sent was a new hire, who had not received sufficient training, and came to complete the job without any senior technician to supervise. After over 12 hrs in our home he left with the electrical being about half complete. Although they knew the electrical was not complete, they allowed the state inspection, and then when the incompetent inspector gave them the "pass", they said, oh well, at least we have the passed inspection. We have video from our Ring doorbell of the ION guy talking about the "passed" inspection, even though the electrical hadn't been completed.

Recently installed. So far so good. They have kept all of their scheduled appointments, installed it very quickly and have delivered on everything they promised.

been dealing with ion solar since december 2016, tring to get the dang project started. Once it got started in March of 2017, all they did was to install the panels, then nothing. Between december and march no communication at all except my ignored phone calls. From March to june same story no returned calls and no information. Finally in july they came out and hooked everything up except the new meter so I still don't have a functioning solar system. This company is probably the most unprofessional company it has been my displeasure of being involved with. Avoid at all costs. Not worth the headache and frustration. Completely ruined the experience.

Filed with the BBB. Buyer beware. Misleading - they do actually nothing but wrap you into a contract and install but after that nothing. They sell your contract to a third party. We've had a difficult time having Vision Solar fulfill their contract because of this and review our under producing panels monitored by that third party. Surveyor has no idea what kind of roof is good for solar. After they installed on our roof we found out (now on our 4th) no home insurance will cover our roof because of it's condition and now we have Vision and no real customer service with panels stuck that we cannot remove! Installed 6 months after signing sheesh!!! And not online for even longer. No one has any answers and all their employees keep changing probably because of poor management.

I found their practices to be very shady! I had requested a solar proposal for my house and had one, brief phone call with a rep in Utah. I found him to be a bit high-pressure for my liking when I told him I wanted to do more research into solar first. That alone was a bit of a turn-off but not the reason for my rating. Shortly after I spoke with the rep, I had a significant change in family circumstances and pursuing solar was no longer an option. I did not call, email, or otherwise communicate with Vision Solar after that initial phone consultation. So, imagine my surprise when I received an email from them weeks later stating I needed to complete my "net metering application" with my local utility company Rocky Mountain Power. The email stated RMP received my application for net metering (required to proceed with solar) and that they were just needing my signature to complete it. WTF? How and why did my local utility receive an application on my behalf? At first I thought the email was a phishing scam, but there was way too much identifying information in the email (address, utility account#, etc) for it to have been a scammer email. So apparently Vision Solar is submitting an application on my behalf without my authorization! I would call this deceptive marketing at best, but this is corrupt and contemptuous behavior. I never once gave any indication to the rep that I was interested in their program. The last words I had were that I wanted to do more research first. Avoid Vision Solar at all costs!

The installation process was a nightmare -and it hasn't ended. They never once kept an appointment, rescheduling three and four times and then failing to keep the appointment. They had to send someone out four times to do an inspection because the person wasn't trained and didn't know what he was doing. I had to take days off work twice to try to accommodate them -and all for nothing. Once installation had finally begun (7 months after signing the contract) they abandoned the job, saying they had damaged too many roof tiles and had to stop -but they would return the next morning. It was a week before I finally got them to come out and finish the job. They never cleaned up, leaving my yard and driveway scattered with debris and broken roof tiles. Then, our first rainstorm hit and my roof is leaking like a sieve with major damage inside the house. I was told they would send someone to look at it "next week". Knowing them, I asked to speak with a manager. He said he would look into it and call me right back. Surprise, surprise, he didn't. I don't know what else to do but call a lawyer... This is NOT a reliable company.

Be prepared to wait, and wait, and wait. Was told by sales person that the system would be up and running by the end of October. The panels weren't even installed until November. It is now the end of December and it's up there, but it doesn't do anything yet. They NEVER advanced a single step in the process (except for the initial sale) without us calling a week or so after it was promised and asking what was going on. Also, was told by technical engineering crew that the lower pitch of our roof would not be a problem for snow melt. NOT. The panels are the last thing on the roof to have the snow melt off of them. They also told us we would not have to make any payments until the system was up and running, but, guess what, first payment is due in a week and wedo not have a functioning system, and, apparently, it is out of their hands..... NOT HAPPY.

Vision Solar is the worst solar company I ran into thus far. Their customer service was awful and I couldn't seem to get anything accomplished. I cancelled after talking to neighbors and hearing how aweful the process was going. They promised to cover 100% of my power and my neighbors but they haven't even come close. She still got a $200 electric bill. I was promised the process would take 30-60 days and it took my neighbors 8 months. My neighbor also said they used some random company to do the financing and now that company dropped her and she's expected to resign everything. I'd steer clear of Vision Solar if I were you.

Excellent company. Excellent energy advisor! I would recommend this company to everyone I know. Your stupid if you go solar without going Vision Solar!

Company went door to door. We signed up and were impressed with the microinverter installation. This company installed the panels great but were backordered on parts for months. In addition, communication was sketchy and required us to call to see what was going on and when we were to expect updates. They tried to negotiate with the utility on moving an AC condenser unit dragging us through with an 8 month wait time from signing the contract to flipping the switch. In the meantime, our utility bills were during the highest points during the spring-fall which we were hoping to avoid. Nothing was provided as compensation for the long wait time even after getting the regional manager involved. They just wanted to steamroll installs during the busy season and left all the finesse and competence out of the equation. They didn't do their due diligence on start to finish. They overextended their electricians, didn't anticipate parts that were needed for install, and when we were frustrated, the rep, Selver Z stopped communicating with me directly. This is even after we referred them to friends...embarrassing. I would not recommend this company to anyone, and at the moment we are stuck with them.

Where do I start... 1. They told me that the system would be installed in 60 to 90 days. It took them 10 months to get the system installed and connected. 2. They caused a power surge through my home and then short changed me on the reimbursement. 3. They installed a ground line to meet code and the installers put 2 holes in my underground sprinkler system, but didn't tell me about it. I found out a couple of months later when I went to use my sprinklers. This time Solar Vision handled the situation better. 4. In April a hail storm hit our city and damaged 18 panels. The system still was not connected and had not passed the final inspection. In May 2016 the final inspection was completed and the system was connected. In the contract it states thr system is my responsibility once the system is complete. They were damaged by the hail prior to final inspection yet they are telling me that it is still my responsibility to get them fixed. I'll be speaking to the Better Business Bureau about this. 5. When they connected the system, they claim that I had 19 working panels after the storm. With 19 panels being on for 15 days my electric bill was 490.00. The following month the 19 panels were on for the whole month of July in San Antonio Texas and the panels only reduced my electricbill by $40.00 leaving me with a bill of $570.00. Do the math...if I had the other 19 foxed to make a total of 37 so called functional panels then I would have still only saved $85.00. The sales person told me that with 37 panels in this part of the US that my utility bill would be zero for my home and I would just be paying my panel payments of $110.00 monthly. That still leaves me negative $25.00 per month. My neighbor at my other home told me that he's running into similar issues with Solar Vision as per them taking nearly 11 months to connect his system. They are extremely shady and I've even had two of their former employees tell me how Solar Vision is out to sell as many units as possible but can not keep up with the demand and knowingly telling customers lies of the installation time and of the expected power output.