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ION Solar Reviews

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9.8

Overall Score

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Andrew Crosby Severance, CO

Great company and great experience all around. Our solar is up and running and harnessing the power of the sun to make our lives easier. The company was easy to work with, timely in their scheduled appointments, and communicated regularly with us to make sure the installation process went smoothly. The installation of the panels was done in a timely manner, however, the electric company took a long time installing the meter, but I will not fault Ion Solar for this, as that process was out of their hands. The quality of the product and their outstanding customer service would be two of their best qualities as a company. I would highly recommend going with Ion Solar if you are in the market for clean energy!

5 years ago

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Reply from ION Solar

Thanks for such a wonderful review, Andrew! We hope you continue to enjoy the benefits of going solar!

Sep. 17th, 2020

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Gary North Las Vegas, NV

I held off for many years on having solar panels installed on my roof. Many solar panel salesmen came to my door but none of them had the kind of system that I was looking for. I wanted solar panels that are wired in parallel so that if one solar panel had an issue causing it to not provide energy properly, then the rest of the system will still produce energy. ION Solar had that system. The solar panels also report their energy production so that I can see it on line. I wanted a solar panel installation that looked good. I did not like seeing the silver conduit that went down from the solar panels and around the house to a large inverter, control box and a cut-off switch. ION Solar has an inverter attached to each solar panel and the output of the inverters is sent into the attic so that I cannot see the silver conduit. From the attic ION Solar sends the electricity through conduit under the eves of the house and under the eves of my garage so that it is less noticeable. Then ION Solar painted the conduit so that it matches the color of my house. On the side of my garage I have a solar controller box and an emergency cut-off box. That is it. That was appealing to me. Some solar companies offer ‘free solar panels’ and they will indeed install them for free but then there is a catch. There is either a lease, a loan or you pay for the power that the solar panels produce, called Power Purchase Agreement. Either way you look at it, these other schemes are more expensive in the long run than just purchasing them outright and with ION Solar I can get an interest rate of 3.99% do to that. The Federal Government is offering an Investment Tax Credit (ITC) that you can claim on your federal income taxes, which currently amounts to 26% of the total cost. DATE INVESTMENT TAX CREDIT 31 DEC 2019 30% January 2020 26% January 2021 22% 0% Should I decide to sell my house, the solar panels will increase the value of the house 3% to 4%, and the big plus is that the amount remaining on the installation loan can be transferred to the new owner of my house. Here in Nevada there is “Net Metering”. You can google that to understand it. DATE PURCHASE BACK RATE 15 June 2017 95% August 2018 88% 28 Jun 2019 81% Unknown Date 75% I went for ION Solar and I am proud of the solar panels that I own and the installation looks good. Paying back the cost is like purchasing a car. I don’t think that it is going to be that difficult.

5 years ago

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Reply from ION Solar

Gary, thank you for the fantastic review. We are happy that you are proud of your solar panels and are loving the solar life! Thanks again for the review!

Sep. 17th, 2020

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Susan Kathryn Norfolk, VA

I had often thought about going solar for some time but was hesitant to take the leap. A very persistent Jordan H made repeated visits until I was able to meet him based on my work schedule, he was great. He answered every question I threw at him and convinced me, showing me the location of my house, how much energy the solar panels would absorb and showed me the savings I would have compared to what I was currently paying my utility company. It was a real eye opener when he said, “Why should you pay to rent electricity? Why not own it?” Which if you think of it made sense. I own my home and would never lease a vehicle. He made sure I knew everything down to the smallest detail before any final decisions were made. There were many incentives that I qualified for which was also great. The friendliness of the staff and efficiency of the company has me informing co-workers and family members. Installation went smoothly and they were very professional. I had someone to answer questions every step of the way. ION so has been the best and very reliable. If you're debating it, don't wait any longer! I would highly recommend ION Solar if you are considering Solar for your home. Thank you ION Solar!

5 years ago

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Reply from ION Solar

Susan, thank you for your incredible 5-star review! We are thrilled to hear you have had such an incredible experience going solar with us. We appreciate your kind words and hope you continue to enjoy your system. Thanks!

Sep. 17th, 2020

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E. Mallett Virginia Beach, VA

What a great job by ION SOLAR from the Energy Adviser Ivan V, he explained very well the product and the cost and allowing me to freeze my electrical production to a set price, for the next 20 years. As the energy production companies will keep raising their cost to produce power, but now my solar panels are making my energy and it is the same low price for 20 years or lease if I pay off early then my cost is $ nickel and dime. The system covers about 90% of the power I need, I am paying only 10%. My bill at $306 a month will be about $30.60 approximately. My Project Manager Ashlynn Reese keep in touch almost daily and walked me through each step. The installation team, was in and out, arrived at 8:30am and was completed by 5:30pm was very polite and professional and explained everything and a big plus the team cleaned up everything on the job site. The ION system looks great on my house and almost all the wires are inside the attic and the 5% that is outside was painted to match the house color. Very, Very impressed with ION employees a great team, and very happy with the ION Solar system great product.

6 years ago

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Reply from ION Solar

E, we appreciate your kind words. Thank you for taking the time to share your experience with us!

Jan. 9th, 2020

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Donna

My initial meetings with ION put them on the top. They went through the whole process showing the material used witch was great to research the products. Derin was the project manager and was in complete contact thru the whole process they also have an app for your mobile device to track the process, referrals etc. They did all the legwork with my city for permitting and meet with them on the inspection quick and simple turn on procedure when we received permission to operate. Once operating you get the Emphase software to monitor your system, its exciting to see it in action. Thank you ION

6 years ago

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Reply from ION Solar

Donna, we're happy to hear you are up and running. Thank you for taking the time to leave this wonderful review and recommendation!

Dec. 6th, 2019

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Matthew Nguyen Albuquerque, NM

I just got my system turned on about a week ago. The whole process was very smooth and seamless. My advisor, Tom T, was very polite and patient for the initial consultation and provided answers to the many questions I had about solar and the company in general. My project manager, Cole T, was very helpful in keeping me up to date on the progress of my install. He made sure everything was completed as scheduled and followed up with me to make sure that I was happy with the work. I am very pleased with the installation and the time it took to complete. Total time was 2 months from consultation to system turn on.

6 years ago

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Reply from ION Solar

Matthew, hearing you had a "smooth and seamless" process is the best we could hope for. Thank you for taking the time to share your experience with us!

Dec. 6th, 2019

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Mike Leander, TX

I just activated my new Ion Solar system. I have been monitoring the system on my app for two days now. Everything is running perfectly and producing higher than estimated. The installation guys did a great job. Anything that that had to be installed on the outside of the House blends in well. Adam S was my project manager. He did a great job of explaining everything and keeping me informed of progress being made. The only negative thing I have to say is that it took almost 6 months from start to finish. Most of the reason being that I was informed half way through the process that they could fit more panels on my roof than originally forecast. I wanted all the panels I could fit so everything started over. I think it would have helped if they had sent the man who actually measured my roof out first instead of estimating from a satellite photo.

6 years ago

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Reply from ION Solar

Mike, we're thrilled to hear your system is up and running! We appreciate your feedback and review of our services.

Jan. 9th, 2020

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FRR Placitas, NM

Just made decision to go with Ion Solar. Compared Ion with three other top companies. Quality hardware across all four and included other incentives. I'm buying system outright, so key points in my decision were quality of product, price, and technical knowledge of sales rep. In addition to being punctual, professional, and low pressure; had very strong technical knowledge of products and add-ons that set him apart from rest. Specific info on setting up emergency power system and alternative data transmission technology bypassing my internet service. He went above-and-beyond to research how inverter transmits data. Key selling point.

6 years ago

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Reply from ION Solar

Thank you for sharing your experience with us. Our goal is to help our customers feel informed and confident when they make the switch to solar. We're thrilled to hear your Energy Consultant went above and beyond. Thank you for trusting ION as your solar provider!

Sep. 19th, 2019

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Andy Chesapeake, VA

I would rate my experience with ION as excellent. From the beginning to the end process went very smoothly. My Team from salesperson Seth was very convincing about the value and benefits of going Solar with ION. My PM Cathie support was excellent and she ensure the whole process from Site survey to installation went smoothly and I experience no issues. She always responded to my emails or voice messages very promptly. She resolved my inquiries in a timely manner. The installation Team arrive on time like I was told which was a very important issue for me. The Installation ION Team were professional and very courteous. I would highly recommend the ION Team who did my installation, (Tyler , Travis , Ross, and Joseph ) to any of ION’s future customers. They deserve all the credit, very easy to communicate with and fast response. I appreciated the way the project was handled. I had full confidence in the Team and the work was spectacular. I would highly recommend ION solar to anyone seeking an American owned and operated company. Majority of the products used are made in the USA proudly. Thank you, ION, for everything and I will continue to get the word out!

6 years ago

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Reply from ION Solar

Hi, Andy. We're so happy to hear you've had a great experience with your project manager, Cathie. We take pride knowing that our customers are happy with our service. Thanks for choosing ION Solar!

Aug. 15th, 2019

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Amy Colorado Springs, CO

I loved my Ion Solar experience. I am a full time student, work in a hospital part time and have another part time job. I am a very busy person and Ion solar understood that. They handle everything! I didn't have to call to find out about zoning or permits. I really didn't have to do anything at all after we first met and signed papers. I didn't even have to be the one home when they did everything, which would have been close to impossible. Everyone I did meet or email was so nice and every understanding. Not to mention they all worked very fast. I thought installation was going to take all day and those guys were in and out in like 2 hours and friendly the entire time. I would highly recommend them to everyone and have. Got a lot of my friends and family about to call them up.

6 years ago

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Reply from ION Solar

Amy, thank you for this awesome review! We pride ourselves on providing a fast, professional, and premium experience for our customers so this review means a lot to us. Thanks for spreading the good word! Cheers to a future powered by clean, renewable solar energy!

Jul. 25th, 2019

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Richard Rosenthal Castle Rock, CO

We have completed the process through the engineering design phase, and have been happy with the results so far. Our sales person has been available at all times to return calls and bring prompt responses when he couldn't answer some of our questions, much more so than the other national solar company that pitched us. As with any contractor, the only measure you have of a company is the sales and installation team that works on your own project. After reading some of the negative reviews here it is apparent that those owners had some problems with specific people directly related to their specific project. Here in Denver, I have not experienced those issues. It would be good if ION directly responded to those with problems on these sites, as the old maxim is usually correct: "it's not the problem, but the solution, that defines a company's performance".

6 years ago

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Reply from ION Solar

Richard, thank you so much for the helpful feedback. It's reviews like this that help us do our job better. We appreciate you taking the time to share your experience with us!

Sep. 5th, 2019

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Keith L Martin Colorado Springs, CO

I've had my system for months and it's awesome to be making the world a little better everyday. I had a great experience with ION. They were great through the entire process. I see some reviews that are reporting that there are a few customers who feel that they are "double" paying for solar panels AND their electric bills. That's simply misleading and a misunderstanding. I receive a small bill for the solar system and a REALLY small electric bill. However, the amount that I actually pay out for electricity every month is actually much less now. I'm saving money AND I'm buying a CLEAN ENERGY power plant for my home. I've been a home repair and remodeler for years, and in my opinion, solar panels are about the best investment you can make in your home. Literally, your family gets a clean and safe power plant on the roof of your home that pays for itself. The Colorado "Net Metering" laws essentially mean that every watt of solar created by my system is sold back to my power company which eliminates my electric bill. It all evens out to be a basically free power system that will eventually be completely paid for in it's entirety by the power company through bill credits, not to mention the government's tax incentives. Other than the profitable aspects of solar, I feel like I'm making a real difference for my children and for our planet. Solar is the ONLY home system that can provide enough return on your investment to not only pay for itself, but eventually will make a monthly contribution to your budget by completely eliminating a power bill. Also, Keep in mind that electricity costs go UP over time so the watts that my system sells back to the power company become more and more valuable. Solar systems by ION are a no-brainer and electric power is going to continue to be a human need. In my humble opinion, Coloradans shouldn't let this opportunity pass us by. Make a difference to our world while still greatly raising the value of your home. Most of all. Let the power company pay for it through bill credits. We are ALL going to need solar eventually. Fossil fuels are going away.... There's only so much oil on Earth and we have already found most of it. Seriously. Look into it! Net metering is Colorado state law, so the utility companies have no choice but to comply. This means BIG rebates and incentives for us customers who are willing to make the switch to solar NOW. I found ION Solar to be a great place to get started with a great system. I'm enjoying these benefits myself every month, and I feel like a hero because I'm doing my part for our planet. This is one of those rare occasions when saving the planet is the profitable thing to do as WELL as the RIGHT thing to do.

6 years ago

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Reply from ION Solar

Keith, thank you for this wonderful review! We're so happy to hear you are saving on your monthly electric costs. We agree solar is the more efficient and clean energy choice! We appreciate you sharing your experience with us!

Oct. 16th, 2019

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Michael King Jr Saratoga Springs, UT

After doing research on Ion and getting a quote from them, Vivint, and Blue Raven Solar, and meeting with our sales guy (Christian R.) who spent a ton of time walking my wife and I through everything... It was a no brainer who to go with. They came in below everyone else from a cost standpoint. Truth be told we were nervous about signing any contract, but Christian pointed out we essentially are in a verbal contract with the power company now and we will always need power, but why wouldn't we want to get locked into one low price were the bill will eventually go away. Solid point... why would want to continue to pay the rates RMP determines?? The guys that came to our home were super nice and cleaned up everything when they were done, including taking off their shoes! Seriously could not be more impressed with the service, respect, and the 1 on 1 attention I got through the whole process. Thank you ION! You will have more business coming your way from our neighbors!

7 years ago

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Reply from ION Solar

Michael, thank you for this awesome review! We're happy to hear that after doing your research you felt confident with ION. We will be sure to pass your kind remarks onto Christian.

Oct. 16th, 2019

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Smith Family Castle Rock, CO

We were contacted by another Solar Company last year. When the salesman arrived at our house he didn't even have a piece of paper or anything to write with. So when my husband said he had made an appt. with another Solar company. My first thought was, here we go again. However, when the salesman from ION arrived he was professional, well prepared, answered all our questions. All of the people from ION were always professional, friendly, and well trained in their field. Everything that ION had control over was always done in a timely manner. The only snags were from our Town Inspection rules and waiting for a permit to operate from IREA.

7 years ago

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Reply from ION Solar

Thank you for taking the time to share your experience with us. We pride ourselves on providing a premium service and that starts from the initial consultation!

Oct. 16th, 2019

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Jesse Martinez Kyle, TX

I've appreciated the professionalism of explaining how ION works and have been transparent in how the company process works from start to finish. The billing process was clear & the rep gave us options to choose from. Allowing us to see our minimum to high pmt options. They explained that we have 3 days to cancel if we changed our minds for any reason. I really like the fact that ION is one company and not contracted out. I've dealt with companies that pass the buck & with this company they don't. The panels they offer are quality & will absorb energy fully without slowing/stopping the amount of absorption of energy if a panel is shaded (not affecting other panels). The customer service has been open, polite, & informative. I've not discovered the company as not being transparent. My rep was upfront & welcomed questions during our mtg & through the stages of getting solar panels. To me its been a no brainer to get solar panels & be with this company that's part of our energy solution! I refer this company out a lot! I've not received any negative feedback. The warranty is also competitive with other companies.

7 years ago

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Reply from ION Solar

You're the best, Jesse. Thank you for sharing the positive experience you had with us. We pride ourselves in being a full-service solar provider, so this review means a lot to us!

Nov. 3rd, 2018

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Melissa Lusk Kaysville, UT

We called several other former customers before signing up with Ion Solar and I was pleased that they gave us references who had something to say besides, "it's all great." We spoke with one person who detailed a month long reign of problems, all of which were fixed by the company and how happy she was with the customer service. We have had our panels for about 9 months now and the only thing that is buggy is sometimes we get a "production issue" warning. When this happens, we reach out to Ion Solar, they have checked it out, and it is has only been that we were producing less than expected due to weather. Our panels cover our power usage and we are very happy with both the panels and the company.

8 years ago

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Reply from ION Solar

Melissa, thank you for sharing your experience with us! We're happy to hear that you are pleased with your decision to switch to solar with ION.

Oct. 16th, 2019

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Monica Sorenson American Fork, UT

I am located in Utah where solar is a fairly new game, I did extensive research on all companies and while I found certain are rated better I found visions proposal to be the hands down best price for the kind of quality offered. The monitoring of my system really takes the stress off of me, a mother of 4, to worry about the things I need to. The installation was flawless took maybe 3 months total to get it up and running. The people on the installation crew were neat and friendly. The girl who originally sold us the product has completely taken care of everything and checked in with us every step of the way to ensure our satisfaction. Just an overall very homey yet reputable feel to the entire process. I would and am recommending Vision to all my friends and family.

9 years ago

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Marti Macy

Very easy to work with & thorough. Customer service is awesome, they make the process simple.

5 months ago

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Cruz Kvasnicka

The whole experience was great! Kept me up to date on every step to complete the project.

5 months ago

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Sabato Sagaria

I like Iron solar a 10th of this to my questions and timely return of response. Thank you.

5 months ago

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Cornell Owens

The salesman, Tom K, was very knowledgeable of the technical & financial aspects of the project. He spent a lot of time to answer the many questions that I asked and returned to brief my wife. He was able to compare the ION Solar system with other competitors that I had interviewed. The installation team led by Matt C did a great job installing 39 panels in one day including a thorough clean-up. I did have an issue with the electrician who deviated from the agreed to cable run path without letting me know & as a result ran the conduit external to the house instead of most of it being internal - it distracts from the appearance of the house. The system is up and running better than I anticipated.

10 months ago

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Jonathan

Working with ION was a pleasure. They made the process of getting solar panels easy and understandable. They walked us through each step of the process from design to installation, answering all of our questions along the way. They even worked with our HOA and township in order to fill out all of the proper forms and ensure that we got the proper approvals. They communicated with us frequently to provide updates, even if the update was that they are still waiting to hear back from the city about permits. They were honest and upfront about the whole process and what it would take to get solar installed. We couldn't be happier with the results.

10 months ago

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Mauricio Gomez

I liked the whole process, they did all the paperwork with my HOA and kept me up to date with installation progress.

6 months ago

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Jack Medford

ION did everything just as they said they would from beginning to end. The sucky part is the City/County inspection.

6 months ago

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Robyn Kimbrel

They are a great company to work with. Answered all questions quickly. We love our solar! Best decision we ever made!

7 months ago

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Peter Forbes

We decided to add solar to our house several years ago. Ion provided us with a very attractive package.

8 months ago

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Paul Timmons

The customer service was like that of years ago where they actually reach out and communicate each step of the process

8 months ago

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Michelle Gaston

Great customer service and communication from the whole team! Thanks for taking care of us every step of the way.

8 months ago

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Simon Fulford

Explained everything and all the energy and financial benefits, kept me fully up to date on all progress. Great staff and team members. Highly recommend.

4 months ago

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Amber Nolder

I absolutely love my solar panels! Ion Solar was professional, fun and very knowledgeable! I definitely recommend them to everyone!

8 months ago

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Angela Forsberg

They made the process super easy to understand even when I just kept wavering on if I was ready to purchase. The solar works great too.

8 months ago

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Dawit Gebru

I like that the process was smooth and everyone was great . The installation was done professionally and it has been working great

9 months ago

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Ryane Edwards

The always keeps me in the loop with what’s going on. Everyone who has stopped by has been extremely nice and respectful of my property

9 months ago

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Susan Strayer Curtis

Excellent communication throughout the process. They did what they said they were going to do, and let me know about changes in a timely way

9 months ago

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Brianne E Huseby

Jason was fantastic, low pressure but very knowledgeable. We are so happy with the install and performance of our solar panel system!

9 months ago

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Stacie Brown

The sales people were very informative. The communication before and after the process was excellent. The install was completed efficiently.

9 months ago

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Ellen

Not only did they place solar panels over the eaves of my front porch, punching screws through my new roof so they were visible, but they took so long to correct the problem that I missed the chance to claim the incentive on this years' tax return so I had to take a HELOC to pay it so my payments won't increase. It took over 7 months from beginning to end, horrible experience.

10 months ago

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Vikram Narravula

Their service was quick and they handled all the aspects of installation and getting permits from concerned departments.

11 months ago

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James Kelso

I was pleased to get the entire project done, and the Ion team listen to what I wanted and did all the work with no further need to explain a second time.

1 year ago

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Ryan Hart

Easiest company to work with and has made financial sense based on what we had installed! Customer service has always been helpful if I have questions

1 year ago

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Theodore Slusher

The system has been working great and cutting my bill most months to only the connection fee charged by the Energy provider. It has made my energy cost much more predictable.

1 year ago

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Gizelle Pierre

Do not choose ION solar. They will boast about their BBB rating but if you take a close look their rating has been steadily decline and their are numerous complaints on the BBB website. Don't make the mistake we did and believe the positive ratings, they are all false. We bought a solar system from ION not fully realizing what we got ourselves into. They locked us into a contract then installed an inferior system that barely produces the energy our home needs. Contacting ION is next to impossible as they rarely respond to emails and when you call and finally get someone they will promise to call you back but never do. Then we were told we had to purchase additional panels and batteries at almost double the cost of what we were originally charged in order to meet our energy consumption needs. So now we're $40k in the hole with a useless solar system. There are much better solar companies out there who will not try to rip you off. We had solar in NY with Momentum Solar which was a much better and more transparent experience.

1 year ago

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Mary Nickle

So far every single person, every single and group of people have been wonderful. We are in the install and certification process. Not paying yet but will be .

1 year ago

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Veronica Whitmore

All of the employees are very professional and helpful. The process is very smooth and easy. They provide great communication throughout the entire process.

1 year ago

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William Hawkins

Very well organized and informed. Was skeptical about a 0 electric bill; I'm no longer a skeptical. The future is inevitable. I highly recommend ION Solar.

1 year ago

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Dinglasan

After the Ion Solar presentation by Calvin D it made so much sense to actually go ahead with the solar panel install. It has been a great decision and I have no regrets.

1 year ago

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Suzanne Sibole

For the most part, we are happy with our solar purchase through ION Solar. It is sometimes a little difficult to reach someone when there are questions, but overall, the service and product have been good.

1 year ago

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Sadie Thews

He was very thorough upon explaining what to expect. The process went very smoothly. All my questions have been answered. I felt confident in adding solar panels to my home.

1 year ago

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Colleen Campbell

The process as a whole was super easy. When things came up we had several people reach out and make sure that it got taken care of to our satisfaction.

1 year ago

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Caldwell Soldan

We had a small glitch at the beginning. It had to do with the county inspector. But overall they were very good and did what they claimed they would do. Easy to contact if there are issues.

1 year ago

@endstack