ION Solar: Read 1,300 User Reviews From Real Homeowners

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David Edds Denver, CO

Teaming with ION has been a great experience every step of the way. Their sales process was informative and insightful, the project management efficient, and the installers professional and productive. We went from initial sit down to final inspection in just a few weeks! It's been truly wonderful.

5 years ago

Reply from ION Solar

David, we're happy to have you as part of the ION family. Glad to hear the process was quick and easy for you. Thank you for choosing ION as your solar provider!

Oct. 11th, 2019

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Janice C Cavin Rio Rancho, NM

Ion Solar is the best! Everything is made in the USA and comes with a great warranty . We are very pleased with the service we've had so far. Only a few more steps and we will be powered up. The staff is very professional and personable.

5 years ago

Reply from ION Solar

We pride ourselves on using high-quality products with a sleek look. We're happy to hear you are pleased with the appearance of your panels. Thanks for the review, Janice!

Oct. 11th, 2019

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Karen L. Colorado Springs, CO

ION Solar staff were all very professional and completed the installation of the solar panels in a timely manner, about 6 weeks from start to finish. They clean up after the work is completed. This is the first time ever that I have had solar installed on any house I have ever owned, I recommend this company.

5 years ago

Reply from ION Solar

Karen, we appreciate your kind remarks. Thank you for choosing ION as your solar provider!

Oct. 11th, 2019

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Vern Virginia Beach, VA

Overall the experience and process from beginning to end was so uneventful. The sales pitch was well delivered. The product sells itself. The install was professional and no gliches. The startup of the system after the meter was put in was 1-2-3 done and up and running. We were not dissapointed and are very happy with the product.

5 years ago

Reply from ION Solar

Vern, thank you for this wonderful review. The switch to solar can often be daunting for homeowners, but our goal is to make it as easy as 1-2-3!

Oct. 11th, 2019

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Eric Virginia Beach, VA

Tom was awesome! Very professional, very personable, and explained everything in a very clear and easy to understand manner. Nathaniel M did the initial survey, and he was just as great. Definitely a pleasure to do business with. Ross, Joseph, and the rest of the install crew were just as professional and did an outstanding job.

5 years ago

Reply from ION Solar

Thank you for your kind words, Eric! We're so happy your experience with our team went so smoothly. Would you mind sharing with your friends and family who are interested in solar, too? We'd love to continue providing great service to homeowners like you. Thanks again!

Oct. 16th, 2019

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Stephen Lewandowski

Installation is complete as of this writing. All contacts from employees of Ion have been extremely courteous and friendly. The installation was completed in a timely fashion and the job site was left in a clean and orderly fashion. We are waiting on the meter installation by the electric company at this point. So far - all is right.

5 years ago

Reply from ION Solar

Thank you for taking the time to leave a review, Stephen! We appreciate it.

Oct. 16th, 2019

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Paul Morrison, CO

Great company. I felt they fully explained everything to us,We had several issures with Xcel energy but they helped me thru them. Their people were always on time for appointments and didn't use a 3 hour window for arrival times

5 years ago

Reply from ION Solar

Thanks for the review, Paul. While we aim to make solar simple and easy, but sometimes there are hiccups - we appreciate your patience!

Oct. 16th, 2019

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Chetan Patil Parker, CO

It was really pleasure working with Ion solar guys. Brian made it very easy to understand complete process, Samantha managed this project very well with great professional integrity. From start to end everything was handled very carefully and nicely. If anyone looking to have solar I would highly recommend talking to ION guys.

5 years ago

Reply from ION Solar

Chetan, thank you for the review and recommendation! We strive to provide a premium experience for our customers, and we're thrilled to hear we were able to deliver. Thanks!

Oct. 16th, 2019

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Debbie Williamsburg, VA

Ion did it all! From selling me on the gorgeous and elegant panels, to pulling city permits and getting my HOA approval, installing, inspecting, and great customer care from my project manager as well, I am happy as a lark, and ready for my electric company to come put in a new electric box, and I'm solar!!!

5 years ago

Reply from ION Solar

We loved reading "gorgeous and elegant" to describe the panel installation. We pride ourselves on using only premium, top-tier equipment. Thank you for is wonderful review, Debbie!

Oct. 16th, 2019

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Nathaniel WilliamsNnNn Colorado Springs, CO

I really like the guys working on my solar. They were fast and clean. Every time I ask the sale person about my solar, they gave me the answer with out any problems. When the guys were done, one of the guys stay behind and check to see if my wired were working on my solar.

6 years ago

Reply from ION Solar

Nathaniel, we are so happy to hear our sales person and installers were able to make the process run smoothly for you. We strive our best to give all of our customers a premium solar experience from start to finish. Thank you for your kind review!

Nov. 3rd, 2018

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Corey Boulder, CO

So far ion solar has been awesome. I have felt zero pressure from sales and I'm excited to start saving money. After comparing ion solar to another really big company it's a no-brainer to have ion solar install and maintain my solar panels.

7 years ago

Reply from ION Solar

Corey, our goal is to inform not pressure, so this review means a lot to us. Thank you!

Oct. 16th, 2019

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Scott Gemmell

I really loved my experience with getting my solar on my home. I know solar pretty well and my experience with Ion Solar was very clean. They communicated with me on a regular basis and let me know of the process and current step I was in. I'd highly recommend this solar company.

7 years ago

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Aubree R Manassas, VA

My system was installed and we just turned it on yesterday!! Super excited about our solar system. ION was awesome and we have already reached out to a few of our friends for referrals. Melissa was great and always kept us informed through the process.

7 years ago

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Lewis Nuttall Long Beach, CA

I'm extremely happy with Ion Solar. They have exceeded my expectations. They delivered on everything they said they would and everyone we have dealt with has been very professional. We love our new system and we are so excited to see the money we are saving.

7 years ago

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Sharon Burke Walnut Creek, CA

I have been very happy with my Solar Vision solar system. The system and billing work as explained to me. The sales representative took a lot of time to answer my question and make me feel comfortable with the contract. Two thumbs up, highly recommend.

8 years ago

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Robert R

Leaving this review for my mom, she got solar with Vision Solar and couldn't be happier. She has a flat, fixed payment and will now own her power instead of endlessly throwing her money at the power company. Vision Solar did a fantastic job!

8 years ago

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Aaron Ashby

We selected Vision after talking to 4 other solar companies. All of them were disorganized and seemed like used car salesmen. Vision was completely different - very professional with organized systems and a very knowledgeable and personable sales person in Doug Rose. The installation was pretty good with some nice extras (A Nest thermostat and LED light bulbs) though they did leave a bit of a mess around the perimeter of the house. They also did have problems connecting the monitor/app and in fact those problems became a big frustration as the panels were only producing, or reporting about 20% of what they were supposed to for the first few months. This caused us to lose a significant amount of money and feel like we had been ripped off. Vision continued to communicate with us and finally got the problem fixed. Now that it is working well we are pretty satisfied.

8 years ago

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Roark Janis Salt Lake City, UT

Vision Solar was the best to work with; I know because I started with another company first and switched. Vision Solar listened to me, met my design requests, answered all my questions and provided quality installation and great customer service!

8 years ago

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Chanel Kidd Orem, UT

Vision Solar installed my system in May and has been great. It is producing and my electric bill has been reduced as discussed. What I really like is the look of their system compared to their competitors. I also really liked their customer service, I got a call every week with the status of my project.

8 years ago

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Phil Brangers Summerville, SC

Vision is by far the best solar company in South Carolina. They only do ownership in SC not leasing which is the only way to win with solar. The sales rep was very open and transparent at the door, and our panels look much nicer and cleaner than the system across the street, and I am saving over 40 bucks a month on my power.

8 years ago

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Josie Bueno Cleburne, TX

Ion solar is great! This is our second home Solar purchase. We had multiple consults with different companies. ION’s people were knowledgeable, polite, did not put pressure, and quick to answer our questions. We have specific needs to fit our unique lifestyle and even though our system request was unusual they never even batted an eye. The install was just as smooth and the people just as great. I highly recommend ION!

1 year ago

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Maria S Richmond, VA

Had a great experience with ION! They answered all my questions and explained things well (especially our rep Daniel D . The initial install was 2 weeks after signing (county and utility inspections took awhile). The project manager and different teams communicated with me frequently especially when we were waiting for they inspections and they were responsive. I'm loving that I now generate more electricity than I use!

2 years ago

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Matt Hansen Chesapeake, VA

ION is great! They explained every step of the install and didn’t leave us in the dark during the installation process at all! They did a fantastic job serving as liaison between us and the electric company and our HOA as we completed the project. And our sales rep, Jason was always reachable by call or text to answer any questions we had throughout the entire process! Highly recommend!

3 years ago

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Verified Customer

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Seth Bowers

Everyone I interacted with was friendly and proactive about getting to the next step of the process.

4 weeks ago

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Verified Customer

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Robert

Installed competently! All our needs were met and questions answered. We are very happy with our system.

1 year ago Edited November 11, 2024

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Verified Customer

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John Aurora, CO

I think they use some of the best components in the industry based on my understanding of all the stuff that's available and out there.

1 year ago

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Verified Customer

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Zachariah Aurora, CO

They did a great job on the install and were very professional and courteous about everything. It went really smoothly.

1 year ago

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Verified Customer

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Dinesh Aurora, CO

Installation went well, no hassle. As long as you're going to give the best pricing you're going to get more customers.

1 year ago

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Verified Customer

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Anonymous Buda, TX

According to schedule, it was very quick. No issues that I can recall. They're very responsive and available.

1 year ago

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Verified Customer

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James Rodriguez Albuquerque, NM

I was highly satisfied with the presentation, proposal, install, and follow up of the entire process.

1 year ago

Reply from ION Solar

Thank you James for your review. We are glad to hear about your satisfaction with the entire process.

Jan. 11th, 2023

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Verified Customer

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Felisha Albuquerque, NM

Any questions that I have, they're quick to respond and give me the answers to. It's the best quote that we got.

1 year ago

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Verified Customer

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Kingsley Albuquerque, NM

It went smoothly, but it took a bit more time perhaps due to all the approvals and all those things.

1 year ago

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Verified Customer

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Jerry Albuquerque, NM

It's all manufactured in America. Very quick, very smooth and a very clean installation. They answer every inquiry.

2 years ago

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W P

This was absolutely the worst company I’ve ever dealt with! The salesman sold a product and made guarantees about a market he knew nothing about. They are not upfront about any cancelation fees, and their communication both within the company as well as externally is HORRID! I started this process 6/8/2023 and did not get everything completed to operate until 2/9/2024. The initial site survey should have been completed on 6/13 but ended up being rescheduled multiple times for various reasons. They blamed the weather, but it was a sunny day, the guy did not show up another time, and eventually an entirely different technician took over to get the site survey completed which was some time around August. At this time is when I requested things to be canceled and was bullied with this cancelation fee despite the issue being with ION and their technicians. This was the overall trend with everything else that followed, the actual installation was rescheduled, the inspections were rescheduled, check for permits was sent to the incorrect place, etc. This led to me missing a lot of work/money and it was just an entire mess. I'm still not satisied with ION as the salesman guaranteed my panels would be on the front of the house instead of the back. Overall, I regret every giving ION the time of day.

9 months ago

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Verified Customer

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Reece Geml

Process was very easy from the moment we discussed the options with our representative, Elias S. They update you every step of the way, and complete all the work for you.

6 months ago

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Verified Customer

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Jocelyn Las Vegas, NV

I liked how fast and easy the process was. I only had one initial meeting with the sales person and they took care of everything else. I liked that I didn’t even have to deal with my HOA.

1 year ago

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Aaron Jaeger Lake Forest, CA

Hey. You guys are pretty awesome. U guys have been awesome so far. Only exception was turning on after plan to operate certification. The system looks great. Family is super excited.

1 year ago

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Verified Customer

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Sherri Stratton Las Vegas, NV

Professional, fast, on time, on schedule. My only problem is my bills are still high in the summer and I still don’t make enough power for the winter. Otherwise, no issue.

1 year ago

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Verified Customer

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MMMS ACS Boerne, TX

The process took 7 months which is ridiculous. It took so long even my solar loan payments began! Fortunately Ion agreed to pay for the 2 months of payments when there was a overlap of the loan kicking in but the solar not being turned on. I did enjoy their customer service line though. Sweetest phone reps. I also liked my sales rep Noe. His sales presentation and knowledge was impressive.

1 year ago

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Verified Customer

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Jackie S Beaverton, OR

Our sales representative was very organized and knowledgeable. He was never pushy and made sure everything he told us was followed up on. The whole company made sure we were kept in the loop throughout the process.

1 year ago

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Verified Customer

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Michael Beaverton, OR

The installation of the system had a slow start, and then I noticed a leak in the roof after the installation. The installer came back and had to reseal all the mounting holes. The system is working great and saving me money!

1 year ago Edited January 10, 2024

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Verified Customer

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Russ Cagle

Excellent communication pertaining to the ongoing progress of the permits required. The construction details were very descriptive as was the final construction performance. My only frustration was the documentation required to obtain the tax rebate.

1 year ago

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Verified Customer

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Lee Las Vegas, NV

ION did exactly what they said they would do and when they said they would do it. I’ve recommended ION to my friends and couldn’t be happier with the results. Not paying an electric bill in Las Vegas? No brainer.

1 year ago

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Verified Customer

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Travis Winks American Fork, UT

Ion Solar did a good job putting my system together. I am very happy with it. Just wish they showed you how to clean the panels when they get dirty. My lower panels are producing almost half as the top panels because they are dirty (so I think).

1 year ago

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Verified Customer

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J. Chuan Henderson, NV

Installation is the cleanest I have seen among all my neighbors. I love the fact that they used American made products to support our economy. Great people, products and service!

1 year ago

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Verified Customer

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Leslie Portland, OR

So far I am still wondering if this was a great idea as I had my home reproofed in preparation to have my solar system installed. I've heard little from ION Solar since installation and I feel communication as we go would be helpful and not due to my age. Explanations and reminders of our responsibilities as far as upkeep as owners with lists of proper accredited companies to contact and use would be so helpful. Where's the Tax information for being able to receive a credit as offered?

1 year ago

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Verified Customer

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Rick Acaccia

I did not get satisfactory results from customer service. I asked on several occasions for someone to come out and check my system. I was told (essentially) not to worry about it that they could see remotely that my system was working fine. I'm not satisfied that everything about my system can be deduced remotely. I feel that I was put off and never given an answer to the question "What do I have to do to get someone to come out".

1 year ago

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Verified Customer

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Karenga Ross

Great communication with Matt and team from the start to the end. Knowledgeable, professional, and helpful staff. The install looks great! Our panels are producing well, the app works great, and we're very happy.

1 year ago

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Verified Customer

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Teresa Las Vegas, NV

They came in and did the work in one day! The “red tape” was a mess but they handled all of it. They dealt with the HOA, NV Energy, and the CCBD, I never had to be involved.

1 year ago

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Verified Customer

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Roderick Norfolk, VA

Installation was great. Im disappointed and felt mislead on the height of the panels from the roof. One of the selling points was that ION's panels were close enough to the roof that squirrels/birds etc., wouldn't be able to nest. Yet I now have a partially disabled system due to squirrel damage. For the amount of money paid I would have gotten some type of "critter guard" to protect my investment. I've also called ION twice and have been told I'd receive a phone call which never happened. I'm beginning to believe I made a mistake having an install done with your company.

1 year ago

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