ION Solar: Read 1,300 User Reviews From Real Homeowners

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Teresa Lugo ,

Salesman was very friendly, informative and seemed genuine. Company kept me abreast throughout entire process until the end....advised me system was ready but instructed me via a text. I would have preferred one final appointment to show me how it works.

3 years ago

Reply from ION Solar

Teresa, thank you for your review. We are happy to hear that your salesman was friendly, informative and genuine. We appreciate the feedback as it helps us improve our processes. We hope that you are enjoying your solar panels!

Jan. 7th, 2021

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John M ,

They were very informative and were able to help me understand their product and payment plan. The install was quick and overall, it's been a pretty quick process. Everyone has been very professional and easy to work with.

3 years ago

Reply from ION Solar

John, thank you for taking the time to leave us a review. We appreciate the feedback! We are happy to hear that your install was quick and that our teams were professional. We hope you have been enjoying your solar energy.

Jan. 7th, 2021

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Connor Dow ,

All the guys that did the install were great! Very courteous and knowledgeable about what they were doing. Made the whole process extremely easy and painless! Very happy with decision to go with Ion.

3 years ago

Reply from ION Solar

Connor, thank you for the five-star review! We are so happy to hear that you found our team to be courteous and knowledgeable. We are so happy you trusted us with your solar installation. We hope you love your solar panels!

Dec. 10th, 2020

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Anissa Henderson Virginia Beach, VA

The process to have panels installed could not have been easier; the employees who came to the house each time were beyond exceptional, communication was exemplary, and overall I would highly recommend ION!!!

3 years ago

Reply from ION Solar

Anissa, thank you for the review! We are so happy to hear that our team was exceptional and our communication exemplary. We appreciate your recommendation and hope that you continue to love your solar panels!

Dec. 10th, 2020

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Michael Muriett Parker, CO

Very happy with our choice to use ION, we had a LOT of questions going into the project and Seth answered all of them. They have communicated every step of the way. I would definitely recommend them

4 years ago

Reply from ION Solar

Michael, thank you for leaving such a wonderful review. We are so happy to hear that you have had a good experience with our teams. We hope you continue to enjoy going solar!

Dec. 2nd, 2020

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Dominique Stora-Weiner Las Vegas, NV

We were told the payments for the solar system would replace our power bills. Instead, we are now paying both solar loan AND power bill with an $90/month average to the power company. When we contacted the Ion customer service we were asked to send our power bills, which we did, only to be told that “everything looked normal” and that it was the “overage”. The bottom line is that it is costing us more now than it did when we were using regular power. Getting these panels was a huge mistake , we were deceived, and I will never recommend this company to anyone. Moreover the install itself took longer than promised and we started paying the loan before it was functional.

4 years ago

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April Bonaparte Winston-Salem, NC

Working with this company has been a great experience. They did all the leg work and kept me informed of everything. They also are nice and pleasant to talk to. They answered all my many questions without having a attitude.

4 years ago

Reply from ION Solar

April, thank you for the wonderful review! We are so happy to hear that you found our team to be helpful and pleasant. We hope you are enjoying your solar panels!

Nov. 13th, 2020

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Mrs. Martinez Aurora, CO

Just got our solar system installed. Have been very satisfied with ION. They have been very communicative throughout the process, have been timely and respectful. Would definitely recommend!!

4 years ago

Reply from ION Solar

Mrs. Martinez, thank you for taking the time to leave us a five-star review! We are so happy to hear that our team communicated well throughout your solar process. Your recommendation is appreciated. Thank you!

Nov. 13th, 2020

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Tanner Ryan Jersey City, NJ

Almost finished with installation and final inspection! So far it has been a great experience. They have responded quickly and fixed anything needed. Looking forward to turning on the panels!

4 years ago

Reply from ION Solar

Tanner, thank you for your wonderful review. We hope you continue to enjoy your solar process. We can't wait for you to see your energy production!

Nov. 13th, 2020

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Pamela Mable Virginia Beach, VA

The process was really fast The workers were really courteous and did a excellent job on cleaning up when they were finished With the roof and solars the Ion representative was AWSOME!! I’m glad I chose the company

4 years ago

Reply from ION Solar

Pamela, thank you for the great review. We are glad you chose us for your solar project. We hope you continue to enjoy all of the benefits of going solar!

Nov. 13th, 2020

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ralph thomas Oakton, VA

i GOT A 8.kw(21, Silfad panels) system installed. I waited 4 mos. to see if I would get the saving the ION promised it would. I am sorry now! I am paying more in electric bill now, with paying for solar panels, and my electric bill to DOMINION POWER HAS NOT CHANGED. I CALLED!! I CALLED, I e-mailed and no one returned my call, even though the operator said some one will. I have read that customer service is a no go after they get YOUR MONEY. will I am still CONNECTED TO THAT MONEY. They used SILFAD Panel are they any GOOD ? give me a call so we can get back on a good FOOT. " Not seeing the power I payed for".

4 years ago

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Neal Stangis Longmont, CO

Installation as promised: on time and with quality installers. Production not as promised. Today is our 1-year anniversary. Y1 prediction was 13608 kW-h. Y1 production was 11950 kW-h, which is -12% from the predicted amount. Other companies we considered going with used things like NREL LIDAR evaluations of our property. I believe ION uses nothing less than an online estimator. Buyer beware.

4 years ago

Reply from ION Solar

Neal, we are sorry to see your review. Our team works hard to custom design a solar system that perfectly fits your home and energy needs. We would like to look further into this and help resolve any problems. Would you email support@ionsolar.com with your address and the issues you have been having so we can properly handle this issue? Thanks!

Sep. 17th, 2020

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Reta Ackerman Sandy, UT

We are happy to have solar, but we didn't have a great experience. The sales guy left out a few crucial details about the loan and how solar works: 1) how the loan payment nearly doubles at 17 months unless you apply a tax credit, and even then, it's still higher 2) how we still pay the power company to stay connected to their grid 3) how we have to add solar to our homeowners insurance, which increased our payment slightly. So we kept finding them out later and feeling deceived and like all these extra things made it not the dream deal it sounded like - not a good thing for financial planning! I also didn't like how our sales guy had us create an "account" before we were sure we were going with it, which actually meant signing a contract, so we ended up feeling trapped in something we weren't even sure we wanted. We had 3 days to cancel, and then there was supposed to be a fee for cancelling after. The sales guy said we would NOT have to pay that, but I didn't trust him by then, especially when my name was signed on the contract saying we would have a fee. Then there was some "issue" that was never explained to us, so it took 2 months after the city inspection to even get our panels turned on. Again not great when we are paying both for our solar loan and our power bill. I would suggest shopping around when getting solar, not just getting roped into it by a sales pitch.

4 years ago

Reply from ION Solar

Reta, thank you for bringing this to our attention. We are sorry to hear that you did not have a good experience. We would like to look into this further and turn things around if possible. Would you email support@ionsolar.com with details about your experience so we can handle it properly? We look forward to hearing from you. Thanks!

Sep. 17th, 2020

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Jana Crawford Lehi, UT

I was impressed with this company from the second the salesman rang the doorbell. Communication was awesome and all phases of installation were professional and smooth. We love our system!

4 years ago

Reply from ION Solar

Jana, thank you for your review! We are thrilled to hear you enjoyed your installation process. We hope you love your new solar and all the savings!

Sep. 10th, 2020

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LisaMona Pueblo, CO

ION Solar canvassed my neighborhood and presented their product in a professional manner. The entire process was slow to include the installation date but after finally getting connected the system has been producing.

4 years ago

Reply from ION Solar

Lisa, thank you for the five-star review. We are happy to hear that your system is working properly. We hope you enjoy your solar system and all the solar benefits!

Sep. 10th, 2020

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Sue Hernandez Cheyenne, WY

I liked that they paid for the panels up grade we didn't have to pay out of pocket for anything. They tried to explain everything if they didn't know they asked some one else to answer our questions.

4 years ago

Reply from ION Solar

Sue, we are so happy to see your five-star review! We hope that you continue to enjoy going solar!

Sep. 10th, 2020

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Drew Lyneis Castle Rock, CO

4 years ago

Reply from ION Solar

Drew, thank you for the fabulous review! We are happy to hear the process was smooth. We hope you continue to enjoy the sun running your house!

Sep. 10th, 2020

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Tracylynn Trujillo Denver, CO

Loving MY new Ion Solar Panels. Everything ran smoothly with Ion solar and I am pleased with my experience and customer service. Cole T did a great job keeping me informed through the process.

4 years ago

Reply from ION Solar

Thanks for the review, Tracylynn! We will pass on the kind words to Cole! We are so glad you are happy with your solar panels.

Sep. 17th, 2020

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Rod Poole San Antonio, TX

Ion Solar kept us in the loop and notified us of every move. From the beginning to ending. Very nice people. Clean reputable work. Absolutely no complaints. Highly recommended.

4 years ago

Reply from ION Solar

Rod, thank you for your fantastic five-star review! We are so happy to hear that you had such a positive experience with our team. We hope you continue to enjoy the benefits of going solar!

Sep. 17th, 2020

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David Oltmann Round Rock, TX

The communication from the company about the whole solar process was great. The Ion Solar team was incredibly professional from the first visit through the installation process. This is a great company.

4 years ago

Reply from ION Solar

David, thank you for the fantastic five-star review! We are so happy that you found our team to be professional. We hope that you are enjoying your solar!

Sep. 17th, 2020

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Leonard Davis Onancock, VA

They helped me get financed to help me do everything they walk me through every step and made me feel real comfortable doing it I am pleased on everything that they have done from insulation to all the help they gave me

4 years ago

Reply from ION Solar

Leonard, thank you for taking the time to leave us a review! We appreciate your kind words. We hope that you are enjoying your decision to go solar!

Sep. 17th, 2020

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tom smallwood Victor, ID

Technicians showed up on time and quickly got to work. They were focused and worked efficiently. They finished in less time than they estimated. Very happy with the quality of work.

4 years ago

Reply from ION Solar

Tom, we are so thrilled to hear that you enjoyed your solar process! Thank you for leaving us a five-star review!

Sep. 17th, 2020

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Melissa Cowles Wyson Las Vegas, NV

They were extremely easy to work with and gave amazing customer service! They kept us up to date and were actively communicating with us through the entire process. We couldn't be happier!

4 years ago

Reply from ION Solar

Melissa, thank you for the five-star review! We are thrilled to hear you are happy with your solar panels. We appreciate the time you took to leave us a review!

Sep. 17th, 2020

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Joe Virginia Beach, VA

From beginning to end the process was easy and very professional. Installers did a great job and answered all my tech questions. I cant wait to see how much money we will save in electric.

4 years ago

Reply from ION Solar

Joe, thank you for the five-star review! We are happy to hear you found our process easy and our team professional. We hope you are loving your solar panels!

Sep. 17th, 2020

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Kevin McDaniel Magna, UT

My installation was completed yesterday, and I am pleased with the communication that was provided throughout the installation process. I am happy to now own an energy-producing home instead of an energy-consuming home.

4 years ago

Reply from ION Solar

Kevin, thank you for the five-star review! We hope that you have been enjoying your energy-producing home!

Sep. 17th, 2020

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Stephanie S Round Rock, TX

Eric from sales was informative, and not pushy at all. He has been available and has answered my many questions promptly. Installation was fast and professional. Couldn’t be happier thus far.

4 years ago

Reply from ION Solar

Stephanie, we are so happy to hear that your installation was "fast and professional." We hope you continue to enjoy going solar! Thank you for leaving us a review. We truly appreciate it!

Sep. 17th, 2020

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carolyn shepard Chesapeake, VA

Ion is great! The only thing I would suggest to be adjusted is the project manager. After the panels were put on I seem to have come to a stand still due absence of project manager. Thanks to Dax, energy advisor, who was a big help with various issues.

4 years ago

Reply from ION Solar

Carolyn, thank you for the review and the feedback. We appreciate any opportunity to reflect on our solar process and how we can improve. We hope you are loving your solar panels. Thanks!

Sep. 17th, 2020

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Gene Hunter Salt Lake City, UT

They kept us well informed. Did all work in a timely manner and the work was of high quality. If I has a question I could always get ahold of someone or get an immediate response.

4 years ago

Reply from ION Solar

Gene, keeping our customers informed throughout the process is a priority, so we're happy to hear we were able to deliver. Thanks for the review!

Jan. 9th, 2020

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Ron and KD Aurora, CO

Very disappointed in their service. Communication is great until after finial sales which seems to be both within company and with me a customer. At first and second scheduled installs which were postponed due to snow levels on roof the pre-install person showed up not knowing the install was rescheduled. Then after the install took place while I was waiting to be notified install was complete they just disappeared. The finial inspection had to be postponed again because of snow and at rescheduled time of between 10 am and 4:30 pm, I called in that morning to see if an approximate time of arrival was known and was informed they would check and call me back. That did not happen and NO ONE showed up. I called in again same day about 15 to 20 min. before 4:30 and asked why no one had shown up and the answering party was to follow up an be sure I got an answer. Did not happen. I called my Ion Solar rep. the following day and got I am sorry lip service and was to call me back by 8 pm. Again DID NOT happen so now I am perusing my possibilities of forcing a removal of this stuff of my roof and restoring the roof to original condition.. I just do not trust this company. How can I now not suspect that this represents their service for the future.

4 years ago

Reply from ION Solar

Ron and KD, we appreciate you taking the time to share this valuable feedback with us. Please send your project address and your review to and we would love to look into this for you. Thank you.

Jan. 9th, 2020

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Tammy Villicana Rio Rancho, NM

Cole as project manager kept his team on track all the time, as well as keeping us as clients informed of next steps. The whole company was fast and efficient. The whole project took about 2 months. My husband and I were verbally told there would be 19 panels. Only 18 were installed and documented. I was also told I would receive a gift card for Amazon for $105.00 that I never received. I don't. Like dishonesty.

4 years ago

Reply from ION Solar

Tammy, we love hearing your solar experience was "fast and efficient." Thank you for taking the time to share you experience with us!

Dec. 6th, 2019

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Rob Scott Brighton, CO

Great communication early on in the process. Installation was when problems began to occur. Ion subcontracted the installation. The subcontractors broke several tiles and installed too many panels. Ion was more than slow to communicate and implement a plan to remedy the problems. In fact, I was the one making most of the texts to finish the job. Love the product so far.

5 years ago

Reply from ION Solar

Rob, we're very sorry to hear about this experience. We appreciate your candid feedback as it helps us continually improve our services. We have passed your remarks onto our leadership teams so we can ensure better communication in the future. Thank you.

Dec. 6th, 2019

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John G Casado North Las Vegas, NV

This was the most informed service I've experienced in a long time. No pressure or no commitment whatsoever. But my savings was clear. The whole experience was the best ever. Thank you Ion solar for the best deal ever.

5 years ago

Reply from ION Solar

John, reading your review put a huge smile on our faces. Our goal is to keep customers informed every step of the way, so they feel at ease throughout the solar process - we're happy to hear we delivered. Thank you for taking the time to leave a review!

Dec. 6th, 2019

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Preston Las Vegas, NV

From the beginning to the end, the process was very easy and transparent. I was constantly provided updates by everyone involved in my homes solar project. I have nothing to complain about, it was a great experience!

5 years ago

Reply from ION Solar

Preston, we're thrilled to hear it was an easy and transparent process - that is what we aim to deliver! Thank you for taking the time to share your experience with us!

Sep. 23rd, 2019

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Keslie Aurora, CO

ION Solar has been easy to work with. They communicate well with their customers. I love their app for checking progress during installation and then energy use going forward. We've had a great experience.

5 years ago

Reply from ION Solar

Kelsie, thank you for the wonderful review. We appreciate your feedback about the app. Thank you for choosing ION as your solar provider!

Sep. 19th, 2019

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J Beck Sandy, TX

Great experience. Was well informed about how the system would work and benefit me and my property, explained the tax credit, and answered any questions during the installation process in a professional friendly manner.

5 years ago

Reply from ION Solar

We appreciate the review, J. Thank you for trusting ION as your solar provider!

Sep. 13th, 2019

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Joan Las Vegas, NV

My experience with this company was very satisfying, the persons that was assigned to me was very polite, courteous and professional. They answered my questions in a timely manner, would certainly recommend them

5 years ago

Reply from ION Solar

We appreciate you taking the time to share your experience with us, Joan. Our team works very diligently, and your words will provide them with great encouragement. Thank you for choosing ION Solar!

Aug. 29th, 2019

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N Love Kyle, TX

Salesman, Project Manager, and Installation team were all professional and helpful. The team that assigns where installation teams go each day kept trying to pull the installation team off of my project, which caused almost a week delay. Having said that, I am pleased with the end results.

5 years ago

Reply from ION Solar

Thanks for the review, Kyle! We appreciate your feedback regarding our scheduling team - we will pass that information along. Thank you for choosing ION as your Solar provider!

Aug. 23rd, 2019

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Aimee Knox

Great experience all the way through. Everything was on time with the installation with no problems along the way. I cant wait to see my electric bill lower! Great company to deal with.

5 years ago

Reply from ION Solar

Hi Aimee, thanks for the review! We are thrilled to hear that you were happy with the solar installation and that everything went smoothly. We are excited for you to see your solar savings!

Aug. 21st, 2019

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Taralyn San Antonio, TX

Adam S was our Project Manager. He and the team from the technicians, electricians, to sales associates have been great! Everyone was courteous and patient with working around our busy schedules.

5 years ago

Reply from ION Solar

We appreciate you taking the time to share your experience with us, Taralyn! We are so happy to hear that our team was there for you every step of the way. Thanks for choosing ION as your solar provider!

Aug. 21st, 2019

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Ralph Layton Albuquerque, NM

Sales Staff was honest direct answered all our questions And Install team took only 1 day for a very large system, they answered my questions in a precise manner and they were all friendly

5 years ago

Reply from ION Solar

Hi Ralph! Thank you for your kind words. We're pleased to hear our install crew delivered.

Oct. 11th, 2019

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Erica M. Albuquerque, NM

Ion Solar was very friendly and helpful from start to finish. They are great at communicating everything that is happening step by step, easy to contact and great customer service

5 years ago

Reply from ION Solar

Erica, we appreciate your kind remarks! Thank you for choosing ION Solar!

Oct. 11th, 2019

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Charles Fielder Fort Collins, CO

Everyone is great to work with - very professional, organized and knowledgeable. Installation was done with care - can't even tell we have a system from the street. Highly recommend ION.

5 years ago

Reply from ION Solar

Thanks for your review! We're thrilled to hear you are loving to look of your solar panels.

Oct. 11th, 2019

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Jim Levis Georgetown, TX

ION Solar performed professionally, efficiently, and coutreously in all aspects of the installation and maintained aproper level of communication in all phases of the installation.

5 years ago

Reply from ION Solar

We aim to provide a premium experience from beginning to end - we're glad to hear we were able to deliver on your project. We appreciate you sharing your experience with us, Jim!

Oct. 11th, 2019

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LUTHER A BROWN Cañon City, CO

Ion Solar was understanding with the delays that were incurred because of a resent hail storm. The installation team was fast and knowledgeable able to answer all of our questions. I would highly recommend this company.

5 years ago

Reply from ION Solar

Luther, thank you for the review and recommendation!

Oct. 16th, 2019

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Bruce A Phillips Longmont, CO

All I can say is Excellent Service in all phases from start to finish. Ion's Professional Team worked with us, answer all of our questions and show up 15 minutes before all our meetings with them.

5 years ago

Reply from ION Solar

Bruce, we appreciate your kind words. Hearing you had an "excellent" experience made our day. Thank you for taking the time to leave a review.

Oct. 16th, 2019

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Alex Albuquerque, NM

I am in Albuquerque. The cost wasn't the cheapest but the Company was willing to work with me to run the conduit in the wall for a seamless look. Their electrician did a really awesome job. However, while the installation was great, the sales was terrible. My recommendation is not to use this company unless you've become an expert in what a kwh is and exactly how many you need. I was naive and thought I could rely on "professionals" to correctly calculate what I needed. Well a year later I am at 70% coverage when I was told I'd be at 120%. Going through my paper work, they didn't estimate how we discussed and left the vital summer months out of the calculation. When I called to inquire, I just received people willing to sell me more rather than tell me what happened. I had to figure it out on my own and have never heard back from them regarding a solution. Every time I get a bill where I have to pay, I just think how horrible this experience has been and how I wished I did my due diligence upfront rather than relying on someone else to do the right thing. Don't make my mistake!

5 years ago

Reply from ION Solar

Alex, we apologize for our delayed response. Thank you for sharing your experience with us and providing this useful feedback. We're sorry that you felt our calculations were off - we understand how frustrating that would feel! When your energy offset changes, it can often be due to your energy usage increasing or decreasing over time. We build your system to match your energy needs based on previous usage patterns. If there is anything else we can help you out with, please don't hesitate to reach out. You can reach us by calling us at 888-782-7074 or emailing us at . Thanks.

Oct. 16th, 2019

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James Gilbertson Pueblo, CO

We have been very happy with the overall quality of the work as well the service and support. They stayed in constant contact with us and always kept us informed about the process. Awesome job

5 years ago

Reply from ION Solar

James, thank you for this awesome review! And thank you for choosing ION as your solar provider!

Oct. 16th, 2019

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Jerry Creekpaum Riverside, CA

Excellent experience. My options were well presented and explained by the salesperson. There was a sprinkler line broken during the panel upgrade, they were immediately responsive and had it repaired within 24 hours of being notified, at no charge, no questions asked. Installation was completed as promised on schedule.

6 years ago

Reply from ION Solar

Hello, Jerry! More than anything, we want our customer's switch to solar to be easy. Thank you for sharing your positive experience of switching to solar with ION. We really appreciate it.

Nov. 3rd, 2018

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Louis Weiss

Excellent communication between the customer (me) and the company. Ion Solar took care of arranging all the inspections. The installers were excellent and knew what they were doing. All the equipment is top quality.

7 years ago

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Randall Strey San Antonio, TX

No complaints, installation all went well. Had slow upstart tho. Was due to power company on their part after all was installed. Vision was very helpful with any questions. Well pleased.

7 years ago

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