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ION Solar Reviews

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Maureen Denver, CO

Everyone from the sale to the installation crew were great. Nice, courteous and always checking in and explaining everything in detail. No question seemed a bother.

1 year ago

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Jarius Hillman Henrico, VA

I loved my experience with Ion! My contact was amazing and helped me to understand what was going on along with my installation being done quickly. Highly recommend!

1 year ago

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Deann Aurora, CO

I signed my contract with Ion Solar in September 2020. I have requested a hard copy of the sales contract ... "it takes too much paper" They submitted an Email contract. I should have checed them out with the BBB. Mia culpa!) We are now in the middle of March 2032 and they have not completed the installation, in part due a hang up created by the Denver City and County and County! Ion employees reaponsible for the installaton do not answerg their phone so I am UNABLE ot reach them!!!! I would not recommed this company to my worst enemys. If they on you approuch you LOCK the door or RUN!

1 year ago

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Aaron Norfolk, VA

I sent in for my rebate, and i never got it. Also, the contract signed was not fulfilled as agreed upon. Nobody ever got back to me, and when i had a problem with the system nobody still. Then 2 salespeople came by to sell me an ion solar system, so i told them about the problems. Still no support. Everyone i know gets told this story. I hope it puts them out of business. I dont know why anyone would use this worthless turd company.

1 year ago

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Marthaelena Rea Denver, CO

Profesional staff, very communicative, always sent me updates on the process and made sure I understood what was happening and what I need to do on my end.

1 year ago

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Paul Newport News, VA

So far, everything that it takes to have Solar Panels installed and started with the ION Staff and made it simple my wife and I. Thank You ION Staff!

1 year ago

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Carlos

I’m a resident of the town of Dumfries and last year I had solar panels installed. At first I was thrilled to have them, it was something that I knew that it could help. There was a lot of miscommunication with the people when they came to install it, the worst thing was that after three months of the installation my “enphase”panel fell off, it was hanging after their installation. I tried to communicate with them so they could fix it, for months I contacted them repeatedly and there was no response. And apart from that after the installation team finished nobody took the time to show me or give me a walkthrough of the installation. I think that I have invested a-lot of money almost $43,000 and adding to that I am still paying bills to the utilities company. So for those who are thinking of getting an installation from here I want you to look for better options because “ION solar” is not a good one at one point I started to think that I got scammed by these people, so please think before you get panels installed from them.

1 year ago

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Denise Schuetter

They came out twice and said that they couldn’t do solar because I’m the middle unit of three townhomes. However there is another set of three townhomes right down the street and the middle one has solar. So I called them and sent pictures and they said they’d get back to me and they never did.

1 year ago

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Brian Gurley Englewood, CO

ION has had terrible communication throughout this process. There is little coordination between the teams and delays occur because of it. They will get you to sign a contract and have the system installed in under a month so they can claim the system is sold off and you start paying for it before it's operational. After this they will leave you in the dark and take months to follow up and finish the project. ION made a bunch of claims about inspection requirements and long timelines out of their hands, but when I called the inspector directly they hadn't heard anything from ION and were able to fix the issue the next day. You are better off working directly with your county inspectors and energy company after installation to avoid ION confusion and get things done in a reasonable time. I've waited over 5 months after my system was installed before it was operational and ION is still clueless as to the current state of the project. Had I not did all of the coordination work for them I would still be without a working system. Extremely poor service from customer coordinators.

1 year ago

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Lavern Parker, CO

After on going coordinating and installation I’m still waiting on the final city inspection and approval before the system is able to be powered up. Still waiting on roof repairs and missing the critter guards.

1 year ago

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Jay McKinney Denver, CO

I signed up in July. The install started in November. I have made two monthly payments on my solar plus my utility payment to date as I’m still at 70% install complete in March.. I just received a text today that the permits have been resubmitted since they lapse and it usually takes another 4-6 weeks before they are ready for the rough in inspections. This means by the time that is done I will have made two more payments on a solar system that is not operational as well as my normal electrical utility payments. Thanks for making me pay double on my utility bill for who knows how long ION.!!

1 year ago

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Suzan

If I could give zero stars I would. I went in with a cash deal. Mistake….after they got their money they did do measurements and were going to follow up. Months went by and no contact so I reached out. They are working with my electric company. Another month goes by so I reach out again. Then they tell me my electric company has too many with solar and won’t work with them. They give an option of getting a power saver. I tell them great let me know pricing and time line. Now it is the holidays and hear nothing. Now after 6 months of being ignored I ask for a refund. I was told I would have to pay a fine for breaking the contract. Serious?? They said they would waive it after I explain the treatment they have given me. It has been over 2 weeks and I still had not gotten my refund. They said they needed updated info. It had not changed since they took my money so am struggling with that. Now I am still waiting to receive my deposit back. Don’t trust them enough to follow through in anything.

1 year ago

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Keith Gaertner Longmont, CO

Communication at the beginning was great. Had some issues after the panels were installed with communication but was transferred to Joaquin as my project coordinator and he was great.

1 year ago

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Neil Geitner Littleton, CO

Ionsolar install the solar on my roof, did it take longer than I expected? Yes, from the challenges with my power company and my city inspections. Ion solar they did provide the service of they were paid for.

1 year ago Edited January 10, 2024

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Reply from ION Solar

ION Solar is committed to addressing Mr. Geitner's complaint and apologize for Lack in communication and delays.  We value Mr. Geitner's feedback as an opportunity for ION Solar to improve and will work towards a resolution.

Upon review and communication with Geitner, ION Solar has remedied his concerns.

Mar. 31st, 2023

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Maurice Johnson

Liked that ION representatives kept me informed about every phase of the project. Didn't like that ION representatives gave me conflicting information on the smart service meter replacement and final solar panel activation.

1 year ago

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Nathan Bruggink Denver, CO

I wad very satisfied with my initial installation. However we opted to add additional panels to our existing system. We started the process in August our installation didn't happen until February. We have never been contacted by a project coordinator. At time of installation the electricians opted to use the existing connection panel without first consulting with me. This has resulted in my entire (new and existing) panels to remain offline since install. We were told that a project coordinator would be in contact with us 24 hours after install to discuss scheduling the city and county inspection. This still had not taken place. we've recieved no communication. I've requested numerous updates and not calls. Overall we were happy our original investment and system. However at this point I like to take the panels off.

1 year ago

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Nathaniel Allen Windsor, CO

Too many contacts during the install process, wish there was just one person handling the correspondence. Zero information after the install, no idea if my system is producing power, how much I'm using, how much I'm banking, etc. Just left in the dark as soon as the install was done. Have tried to get info and was told I probably need another gadget that wasn't sold with my system to actually know how much power I'm using, and ion doesn't sell that part. Stupid.

1 year ago

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Mark Gum Keenesburg, CO

offered a deal I could not resist. Financing, was very helpful, the install was clean and neatly organized. They cleaned up everything when they left.

1 year ago

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Cindy Calder Littleton, CO

Ion made the whole process easy and affordable. From the initial presentation to final installation, communication was clear and timely. I highly recommend working with Ion.

1 year ago

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Alex Shao Washington, DC

Really professional installers. Know what they are doing and polite and knowledgeable. The rep also very knowledgeable on the payment and answered all questions.

1 year ago

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V L Conroe, TX

Do not choose this company! I would give zero if I could. Let me tell you how I was cheated by this company. My sales rep was Ryan, and he came to my house at the end of July 2022 to introduce Ion Solar as a full-service company and the benefits of solar. First, he projected the solar panels based on my previous 12 months of utility bills in order to ensure the production of solar panels to meet my needs. Second, he pointed to one of my utility bills and stated the Energy Charge and Fuel Charge would show $0, and the only thing for which I had to be responsible was the tax, which Ion Solar could not void. In addition, he promised me that my utility bill would be less than $5 (tax) after my solar panels were activated. Third, I would receive a call back within 24–48 hours from customer experience if I had any problems. Here are the realistic ones: First, the solar panels did produce as estimated. Second, unfortunately, my utility bill was much higher than his promise. I had been paying $70 to $85 every month to the utility company since the solar was activated, plus $84 for the solar monthly premium. Compared to what my sales rep promised me, I had been paying $65 to $80 more every month. I had been calling the Ion Solar customer experience team for five months, and I had spoken with many people, such as Will, Daniel, and Michael. Will told me that his manager would take care of me if I could provide evidence about what my sales representative promised on my utility bill. I emailed my evidence to them a long time ago, but no one could really solve my issue. The most ironic thing was that everyone kept saying that the solar system produced 100% of its estimated output, which I had never questioned. I have attached my most recent utility bill was for 11/23/2022 - 12/22/2022, the total of Energy Charges and Fuel Charges was $92.94 without Ion Solar and Taxes, whereas the total bill was $85.67 with Ion Solar. However, my Ion Solar monthly premium is $84, so total I paid for current month was $85.67 plus $84. Third, as I said above, I had been calling this company many times. No one called me back during the time frame of 24-48 hours. Overall, I am so disappointed in the company’s ability to solve problems. The salesperson represents Ion Solar, not me. I think Ion Solar should have been fully responsible for their employees' overpromising. However, I have been fully responsible for his unprofessional behavior. The issue was that my utility company charged me a higher rate and credited me with a much lower rate. However, the root of this issue was my sales representative's overpromising, which caused this problem because he overpromised me the $5 on my utility bill that gave a good value for installing solar without any knowledge about how my utility company credit consumers. It is immoral behavior to utilize such an unprofessional resort as cheating consumers to meet their sales goals. As consumers, we only buy the product that will offer more value for us. As I explained, the salesperson promised the big value which was I could save money with Ion Solar, but it did not come true. Be aware! Do not trust this company! Avoiding ion solar is an intelligent decision if you are deciding to install solar!

1 year ago

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Andrew Provo, UT

Most trustworthy solar company out there. The premium panels and inverters they offer are top of the line and better than any of the competitors I've looked into.

2 years ago

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Sheryl Decatur, TX

Everyone I came in contact with was pleasantly knowledgable and accommodating and helpful and everything was completed just as they said it would be and in a timely way.

2 years ago

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Bradley s Portland, OR

On Thursday 25 August 2022 at 12:35 US/Pacific in NE Portland, Oregon, an Ion Solar representative who identified himself only as Jim and would not give further contact information ignored the clearly displayed "No Soliciting" sign displayed prominently on the property and proceeded to disrupt the household, with folks who work from home present and visibly working via the window, to make a sales pitch. When asked why he ignored the "No soliciting" sign, he said that he "thought the sign was cute" so he knocked (the sign has a cute image of a dog on it, but clearly reads "NO SOLICITING"). When I phoned the company, they said they never heard of "Jim", but that they do engage in door knocking practices for marketing. I asked to be sent a copy of their guidelines for employees who do this (specifically wanting to see if they are instructed to follow No Soliciting directives), and they refused. I encourage folks to avoid this company due to aggressive and inappropriate marketing tactics.

2 years ago

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Dan Niles Piscataway, NJ

Too many managers or coordinators. When the equipment install was complete, the area manager tried to tell me that the meter was yet to be installed. The pictures provided by the electrician should have shown the new meter. There might be fewer delays if fewer people were involved.

2 years ago

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ann-marie campbell Newport News, VA

I had a really good experience with the company. I loved the fact that they kept the lines of communication open at all times. They were very knowledgeable.

2 years ago

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Clayton Bassett Denver, CO

ION solar makes a lot of promises at the Point of Sale. Do not believe them. It is all a hoax. There has been zero cost savings in our electric and know one over there really cares to deal with the issue. We sent our 4 months of bills 2 weeks ago, and nothing. No communication, no action, no communication after multiple emails to follow up. In fact, there support email has emailed me multiple times that they need our bills to look at. I keep replying and send them off, while letting them know, we have done this already. For some reason my panels were installed on the west side of my house, while everyone on my street that faces the same direction, is on the east side of there home to catch the majority of the sun. Know one cares at ION Solar! I have also asked in my communication to have a manager come out, and Nothing.

2 years ago

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Owen Slye

We had ion solar installed around 2 years ago and our panels have worked great. Their customer service is great and have always been able to help us out when we had issues.

2 years ago

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Lisa Oyangen Fredericksburg, VA

The process was okay up until the install. The company switched our project coordinator a day or two before the install. I had items left on my roof to include a crowbar to slide down a few days later. After the install, it took weeks for someone to come out and do the inspection. The first reschedule wasn’t their fault but they didn’t prioritize the ones who were pushed to get them on the schedule. It’s now been about a month and a half since my panels were placed on my house. They still aren’t operational. I can’t get the company to come back here to fix the issues found by the city with the panels. Actually wish I went with a different company.

2 years ago

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Chad Henrichs Leander, TX

ION was honest with everything, there were no surprises along the way. It was installed as they pitched it. They stayed in constant contact. I don’t have any complaints.

2 years ago

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Becki Denver, CO

No organization. We had final inspectors showing up right after the install. We still had to get the panel done and Xcel out. We had numerous ION installers in our house that had no clue what they were there for. Also had repeat installers come by cause notes were not put in system properly. The kicker was they wanted to move panel to another wall. Which ended up being the bathroom shower. We had to tell at least three different people they can not move it to that wall cause our shower is there. You think they would have put that in thier notes. At the end they grounded the panel wrong and tried to blow up my house. That was excitement, and took about 9 hours to fix. So stay away. Tell everyone you know to just stay away.

3 years ago

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Seth McClaine Broomfield, CO

I highly recommend finding a different company. Its like working with a car dealership, once they have your signature you don't mean a thing to them, and they don't stand by anything they said. I was told that my system would produce approximately 118% of my previous years energy consumption, just under the max of the 120% maximum allowed. My system is 8.5kw and has never produced more than 6.4kw, Less than 75% of what I was told, meaning the system will not be able to cover my yearly energy consumption at this rate. Their workers are unprofessional just like every other aspect of their service short of the sales person getting you into the contract. The works were unprofessional, cursing and leaving scraps in my yard. Customer service, well good luck getting in touch with them. My solar wasn't turned on for weeks after the installation. I was eventually able to contact them and asked what was going on. "Well we changed the design when we installed so it pushed back the dates, it should be approved next week" it wasn't it took 3 more weeks. When I asked why they didn't inform me they were running weeks behind schedule on my project they didn't have a response other than sorry. The app is a joke, it didn't keep up to date with the progress of the installation. Then once the installation was completed it took more than a week to identify that the system was on, and wasn't able to give valid data on the system. There are options to contact customer service, and leave a review in the app. Contacting customer service asks you to fill out the form when trying to submit (the form was filled out). The leave a review functionality doesn't do anything, you click the button and nothing happens. The part that I really hate about ION is I was originally looking at Tesla, and they told me how bad they were with customer service, that you can't get in touch with customer service, and they usually run behind schedule in installations, all things that I experienced with ION. I highly recommend not going with ION!

3 years ago

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Kj Masseke Red Wing, MN

I regret the day I ever invited a representative of this company into my house. In Short here is why: 1.False claims of timeline for Install 2.Signed up in January and they weren't done until May. 2.5 months past schedule 3. Their installers messed up my gutters and they have yet to fix them. THey've already rescheduled once 4. The salesman that signed me up was fired during the install. No one bothered to tell me. 5. Installers left debris and tools all over my backyard 6. They said they would take care of notifying the HOA and they had pre-approval to work in the neighborhood. That was a lie. I spent 2 months getting retroactive approval 7. They screwed up the city inspection. 8. They had to come back and put additional protection on the wiring under the panels.(Requiring removal and re-installation of the panel. 9. Showed up late for install. Had to cancel all my plans for the day 10. Install ran longer than planned and they said they would be back the next day; that was a lie. I had to track down the installers after they were 4 hours late again!!! 11. They failed to compensate for lost time. 12. When I asked to speak to higher ups, they put as many obstacles in my path as possible and/or simply did not answer my repeated requests to talk to somebody. 13. This is a company masquerading as a bigger company than they really are. 14. They. botched the paperwork for the Utility company inspector and it caused additional delay of over a month and a half. They lied about having submitted the paperwork on time. I found that out when I called the inspector's office myself. Even if they rebutt this statement, please know that I have proof of all emails and text correspondence. Any person requiring further clarification before you buy, I will gladly help you steer you away from this money-grabbing company.

3 years ago

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Beverly Shields Virginia Beach, VA

Great Solar Installation experience the ION Solar Team are "Superb" technician's . I would highly recommend them to anyone who is thinking about adding Solar to the home.

3 years ago

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Thanh Le Las Vegas, NV

Ion Solar were polite, professional, and poised to help me with all of my concerns. I definitely recommend them if you are looking at options for Solar.

3 years ago

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Kim Furlong Beaverton, OR

ION Solar has been a pleasure to work with! They are professional and thorough. There are 10 steps through the process and they are there with you the entire time.

3 years ago

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Sara Ridderbusch Molalla, OR

The folks at Ion Solar are great at keeping you updated every step of the way of the install process. They are fast and efficient. They make things very effortless for you!

3 years ago

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Matthew Braswell Durham, NC

Customer service is especially good. The install team were a great group of young men. Cleaned up after a long day. Checked with me before, during and after installation.

3 years ago

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Jeremy Wood Virginia Beach, VA

Fantastic customer service ! Paul was great ! Only 4 stars due to the crew denting and messing up my brand new gutters ! Product is great and works well with our lifestyle and Bills!

3 years ago

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Brianna Wilkson Fort Collins, CO

To start, we did not receive the product we purchased. We originally used ION solar because two of our neighbors had used ION for their solar installation and were happy with the product and process. Based on how the product looked on their homes, and also their feedback we went with ION. Our sales person also showed us the same product installed on our neighbors’ houses in his sales presentation, very specifically mentioning what we liked most about it. We really loved that it was going to look like one big panel without spaces in between the panels, and had a frame around the outside, making it look complete and really professional. However, the actual installation on our house it turns out, is individual panels on a rail system which look entirely different and sloppy. There are spaces between all the panels, and there is no frame at all. We could not believe it-as that had never been discussed as an option on our installation. We are so disappointed in how the panel system looks based on what we were sold. Secondly, none of ION’s many “teams” communicate well together. This process was painful the whole way, and we had to repeat things or tell them in the process what was next based on talking to so many people in different “teams”, many times in the same phone call. Scheduling team, utilities team, installation team, customer service team, etc. None of them discussed things in person with those actually out here working which maybe could have made a difference. So many times we got repeat phone calls to schedule something that we already had done, or was already on the calendar. We had too many instances where we had to have someone come back out for something to be fixed. At least once, we booked a 3 hr time slot for work to be done, and verified it on the phone, but the workers were given a different 3 hr time slot on their schedule, which is not fun for anyone and led to us being angry about taking time off work to let people come do work in the house, who were expecting to come at a different time. On top of that, there are some workers who don’t have the best trade knowledge working in the houses. (Most of them don’t fit in that category, but on more than one occasion it was obvious that some do). For instance we had damage inside our house (a light dropped from our kitchen ceiling) because a worker was not careful inside our attic walking, and that had to be repaired. Secondly, the first electrician who did our installation showed up two hours late when I was told he was 15 minutes out, and did not do work that passed city inspection. This delayed our system finalization by 5-6 more weeks in order to get ION to get another electrician out to fix the work, and get a repeat city inspection that passed. Every time there was a delay in work due to a problem, or something needing to be fixed, we had to reach out to the company. We were told they would reach out to us, but we figured out really quickly that there were days to weeks delays in their phone calls regarding these things. On multiple occasions, I asked to speak with a manager after many phone calls back and forth, and was never actually contacted back by one who claimed to be a manager, even when I was told I would be contacted by a manager. I cannot say enough in how disappointed I am in how this company runs their business. Unfortunately, we are now paying for their product for the next 20 years. I would definitely NOT recommend this company to use for solar to anyone I know.

3 years ago

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William Graf Spotsylvania, VA

Everyone that I was in touch with at the company was informative, friendly, and a pleasure to work with. The system is working even better than I had anticipated.

3 years ago

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Rochelle Watkins Canby, OR

They were very professional to work with and quick to answer any questions and address any concerns. The panels look amazing and I’m excited to be going solar!

3 years ago

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Ismail Sadykhov Greeley, CO

I was offered a great deal, Ion Solar removed the stress of acquiring permits and did everything for me, ill be saving money and using cleaner energy!

3 years ago

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ken watts ,

Working with Tyler and ION solar was a very good experience. I recommend them to anyone that wants to make a good investment in our planet and finances.

3 years ago

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Ramon Aguinaga San Antonio, TX

Ion was professional from the very beginning to the end of installation and more! Highly recommend them if you’re in the market for some solar panels!

3 years ago

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Gabriel Dudley Williamsburg, VA

The best part about the process with ION Solar was knowing that they'll take care of everything from dealing with HOA paperwork to scheduling city inspectors.

3 years ago

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Dadof3 ,

We signed the contract but several weeks past before we could move forward. During that time, I received two back up quotes which came in well under what Ion quoted and also found out they were planning to use 35-40% more solar panels than necessary. The more panels they install, the higher the cost. Ion stated we needed 10+ KW system, the other two quotes advised we only needed 6 no more than 7 KW. That's a price difference of almost $20K. We live in an area were it's monopolized by a COOP and they don't roll over unused power so it's money going back to the COOP each month and not into our pocket. Now they're trying to hit us with a $1200 cancellation fee for trying to sell a much larger system than we realistically need.

3 years ago

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AJ Salt Lake City, UT

If I could leave a 0 star review I would! This is the worst experience I have EVER received! They hooked up my solar wrong, attempted to burn down my new home, burned up a bunch of stuff in my home and then treated me like I was the convict trying to screw them over! My situation was escalated all the way up to the Vice President of the company, Erick R. I thought that would be the best move for us and would solve all of our issues moving forward... boy was I wrong! Erick told my husband and I he would call us the next day. That was 5 weeks ago and 2 failed inspection on our solar later. This company is absolutely terrible! The worst part is they thought we would be happy they proudly fired the entire installation crew. That broke my heart and made me sick to my stomach to think anyone would be proud of themselves for firing 4 men in a pandemic! This company obviously doesn’t have proper training for their staff and when things go wrong they place blame on the low men on the totem pole and fire them rather than addressing the real issue at hand! I would never in a million years ever recommend this company to anyone! I regret my decision to have solar installed by Ion Solar. I still have a $200 power bill each month AND $150 solar bill each month. This company doesn’t save you money, puts your family in danger, then blames you for the complaints as if your the one that is the inconvenience! Please don’t ever ever ever chose Ion Solar for your solar needs.

3 years ago

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Lisa G. Virginia Beach, VA

Friendly service from start to finish! They were always patient with our endless questions and took care of the busy work of getting permits and installation complete.

3 years ago

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Heidi Hess Salt Lake City, UT

7 months in, and were only 70% done with the process. Made a big mess with install. Not much info when asking why it takes so long. Sent yellow ugly bulbs to me to change mine out with. Thermostat that I have to install myself, like I know how to do that. Had to get my roof replaced before install. Did it right away cuz they made it sound like it would be done quick. Did I mention it has already been 7 months, and it’s still not done? The panels were installed almost a month ago, but just sitting there, waiting for the process to finish before they can be used. They had to cut holes in my walls and ceiling, left a mess in my bed in my spare room. Best part about that, is the guy coming to repair it has been in touch, and trying to get here as soon as possible. When they threw stuff away, they put it in my can I use only for recycling. There were metal and plastic pieces left all over my yard in install, backyard and front yard. I have dogs. That’s not safe for them. I wouldn’t go with vivent, because they lied to me, but I feel like I was lied to by ion also. They said what they had to, to get the sale. I was told that since I had a flat roof, it was ideal, cuz you can set them up at any angle, easier than other roofs. Then later, I was told that flat roofs are more difficult. Make up your mind! Seriously, if you want solar panels, I couldn’t tell you who to go with. I think they all lie to make the sale. I know Ion did.

3 years ago