ION Solar Reviews

0/5 - Salesperson (Enrique G) 3/5 - Project coordinator (Thomas N) 5/5 - Installation team 2/5 - Overall communication ----------------------------------------------------------------------------------------- TL;DR - Enrique G (sales) promised incentives but did not deliver on these incentives until I reached out to corporate to complain 60+ days after panel installation. Enrique also misled us on PGE billing after installation (details below). Project team was helpful. Installation team was courteous and respectful. Overall comms were pretty messy. Our interaction with Ion Solar started in Nov’2022 with a D2D sales rep knocking on our door to pique our interest in solar. From there, we scheduled an appointment with their salesperson Enrique G. Enrique showed up and presented us the “potential savings” of installing solar and how it will essentially pay for itself as it will offset our electric bill entirely. He also mentioned that we would be put on a 12-month billing cycle with PGE after installation. Neither of these points turned out to be true. I asked a good friend of mine if he would be interested in going in on solar together to see if we can get a better deal from Enrique. Enrique offered us each a $1,000 check and $300 Nike/HOKA gift cards to be sent upon installation if we signed up with him. We thought it was a good deal so we both signed up. Mind you, these incentives were verbal agreements; none of this was on paper. Fast forward to Jan’2023, panels are installed. My friend and I reached out to Enrique G for the promised incentives and were both met with a short “yup on it”. This went on for 30+ days. We would reach out to check on the progress of these incentives and Enrique would either send a “will these sent out ASAP” or straight up ghost us. Having been fed up, we reach out to Ion Solar corporate. Thomas N hears our story and sends an email out to Enrique and cc’ing us both on it. Enrique G responds to the email with a “yup on it”. To our surprise, we received the $1,000 via Zelle a week later. However, the $300 Nike/HOKA gift cards were still nowhere to be found. At this point, we’re 60+ days past installation and we were still missing the last half of our promised incentives. So I finally submitted my post-installation survey, giving them a score of 1/10. Enrique IMMEDIATELY responds by sending both my friend and I the promised $300 gift cards. Why did it have to take so long and so many different parties to get Enrique G to fulfill his promise to us? Furthermore, why did he have to lie to us about the 12-month billing cycle? This was a complete bait-and-switch. Had we known that he was going to treat us like this after signing, we would NEVER have signed with Ion Solar. And to be honest, both my friend and I are struggling with buyer’s remorse after this experience. We would NOT recommend Ion Solar.

The product is working well. However the install and sales team is extremely poor. The sales team and support after install is rude and not knowledgeable. Had to spend lots of time with escalation and understanding how the rebate and pricing would work. Did not get the window between standard power bill and solar start so had to fight for support there. Eventually I found some solid support and the system is working as expected so hence my 3 stars instead of one.

I have been impressed with Ion Solar from the first meeting all the way to installation. We have a few more steps until completion and I know it will be successful. It has been wonderful to work with this company.

So we had the system installed I love it but 4 months later I find out we need a new roof mind you I told ion our roof is 28 years old it was inspected??? I was told the roof is fine now where I need a new roof ion ask for $7565 to take the panels down and put them back up I feel there only told me the roof is fine so there could close the deal been on the phone with ion not a good experience no one seams to know what happened so much for customer service

From the very beginning this company have been very professional in every thing they have done. Super communication thru out and customer service the best i have ever experienced

The were polite, and very professional. Kept me in the loop for every step of the way. There were no surprises. And the panels are made in the USA; a HUGE plus in my book. I highly recommend them

Where do I begin....from day one the customer service has been top notch. Any questions or concerns I may have had were addressed. They even found a way to replace my roof and installed the solar.

Our experience has been great. They update us every step of the way from applying for the loan to the installation/ inspection process. Our panels look great and we’re excited to be customers of Ion.

The whole process was smooth and painless. Everything went according to what we were told. Everyone we dealt with was pleasant and knowledgeable of what was going on and what they were to do.

We have enjoyed working with ION Solar they have a great team and a solid product. The install and permitting all went super smooth and ION always kept us up to date on the progress and next steps.

ION Solar is great company. Their customer service is top notch. They took care of the entire process from start to finish. Would highly recommend this company for anyone wanting solar!

I want to thank ION Solar for how professional they were when installing my solar panel, they were very clear in the contract and the speed and punctuality of the installation, I recommend you to get ION solar

For a company originating out of Utah they have been responsive and courteous. The material and work is good to go and their customer service has been very pleasant to deal with.

Every person I've dealt with has been thorough, and explained everything so I could understand it. Very friendly and professional! Awesome company to work with! Made everything so easy on my end.

Ion Solar is a genuinely upstanding company. They only sold us the panels we needed. No oversell. Great price. Very understandable explanation of how solar works. Every employee has been knowledgeable and willing to explain.

Getting solar has never been easier. The entire process from start to finish has been one of the easiest ones I've gone through. Every staff member I've dealt with has been extremely helpful and kind and informative.

after listening to two prior sales pitches for solar, ion had the best options and the best price. the installation went smoothly and as planned. an overall easy transition.

Really easy and great to work with. ION did a great job communicating with me the status of the project and the challenges they faced. They were open and honest. Pleasure to work with, and a good choice for consumers.

I have have a wonderful experience with ION. They check up on me with every step and have been very responsive to my questions. Bryan Newton answered all my questions. Every employee was so helpful and kind.

Well, I was really looking forward to having solar and doing the Green thing but if I had to do this again for some crazy reason at another location, Ion would not get my business. The sales side for me was great and I believe that was mostly because we wanted solar and just needed to get started with the process. From what i’ve read in the neighborhood posts, lots of my neighbors weren’t happy with the pushiness of the people coming to their homes trying to get them to the next part of the sales process but we were on board as soon as they said solar so they didnt have to be pushy with us. After that dealing with the sales rep was great and we couldn’t wait to be on solar energy. Once we signed the papers we were turned over to the install side and things couldn’t have been any worse! It was a disaster from pretty much the first time someone came to do the site survey on to the “FIRST” install of the panels. The calculations were off for how many panels could go in the agreed upon location, so the first crew lead led us to believe he could switch it on the fly and it would look good. Well he was incorrect. It was hideous and even some neighbors were commenting to us about it. It just didn’t flow at all. So that had to be redone and the second crew was a night and day improvement and got it straight. And even after that there were other small issues just from lack of attention to detail, and honestly not the right leadership on the install team. Finally it was time for county inspection and what do you know it did NOT pass because the screw used to secure the conduit to the siding was the incorrect kind and the inspector had a feeling it was gonna be because he had done another Ion inspection and failed it for the same thing. So even after the first time the issue for the correct screws wasn’t addressed. Another simple mistake that could have been avoided the second time around. Once finally turned on, of course i had a faulty inverter (which I understand parts that are mass produced can have a faulty one here or there but just my luck after all this) so they come out to replace that and said it would take a day or two tops for it to be working well that wasn’t the case either. So after 2 weeks of scheduling and rescheduling due to weather they finally came back out to replace the recently replaced inverter and I was told that the one that was just replaced just never had the old serial numbers removed and the new serial numbers entered to have the panel operating and reporting like it should. Once again another mistake made that could have been avoided. And for the several weeks that we were down a panel no one offered to compensate us for that either. All this said I’m glad its finally working like it should (KNOCK ON WOOD) but I wouldn’t recommend this company unless they make major overhauls in management and have some more positive reviews moving forward. Lots of people tried to oversee my account once I made it known that this wasn’t acceptable but it just didn’t seem like the main focus was to fix things asap. I don’t think with all that was going on and what had happened that I should have had to wait as long as I did for appointments. With all these mistakes, I should have been top priority until this is resolved and not taking on more jobs to potentially not complete them effectively. I wish the company luck and I think they should feel fortunate that we really wanted solar and were patient because not many families would have put up with the incompetence that we did.