ION Solar: Read 2,084 User Reviews From Real Homeowners

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Verified Customer

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Daniel Buda, TX

It's saving me a bunch of money and I haven't had any issues with it yet. There were several times I would reach out to the customer support representative that was assigned to my project and they did not get back to me and then it turned out that the individual didn't work for Ion Solar anymore, so my account didn't have a representative assigned to it and so I was talking to nobody. I understand that things fall through the cracks or whatever, but I there was a period there where I was asking questions and looking for answers and was not getting them for quite a while.

3 years ago

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Verified Customer

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Freddrick Manitou Springs, CO

I really didn't know much about solar and Ion Solar came out and they had a great presentation to let me know the advantages and the benefits of having solar. They came, set everything up, gave me an app and showed me how to use the app to monitor everything, so it was just great fit.

3 years ago

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Verified Customer

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Israel Buda, TX

It went super quick, to the point that I had left for work, by the time I got home, the solar panels were all installed. They're very comprehensive, easy to use. We just had an ice storm, so very durable because I've had no issues with my equipment.

3 years ago

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Verified Customer

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Sam Dazzo Albuquerque, NM

Well I advised Ion that we have a home owners association that requires any structural changes to be submitted to them first and they stated they were aware and would send the plans to the homeowners association and now a year and half later I have been fined hundreds of dollars because that was never done. According to them. I can no longer pull the plans and have contacted ion but haven't gotten a response. In addition, I was told I got state tax breaks but I am unable to get the state tax breaks because I need a certificate of installation to provide to the state and have emailed and requested help getting that and have never received a response. It seems like customer service is great prior to installation, but then gone after

3 years ago

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Verified Customer

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John J Cormier Rio Rancho, NM

The whole experience was pleasant. Level of communication was outstanding! The only thing I would not rate a 5 star would be the app I downloaded for my system. It gives minimal information, and is not a robust tool for the consumer.

3 years ago

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Verified Customer

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Norman Albuquerque, NM

I am totally satisfied with the process that we have gone through. At this time we have not completed it because I have asked for a delay and they were willing to give it to me. ION Solar was the only company that offered it to me the product at a price that was less than what my current bill was.

3 years ago

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Verified Customer

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Noah Albuquerque, NM

They were very proficient at what they were doing and they took care of our the work with the homeowners association. They did all the legwork and I didn't have to do anything. They were very professional. We don't have an electric bill, so we don't pay anything other than the the hookup cost. And we don't have any problems with the system so far.

3 years ago

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Verified Customer

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Anonymous Albuquerque, NM

The workers were very efficient and friendly. It went very smoothly. We have encountered some issues with our electric company here in regards to getting a transformer capacity increased and also wa are now on hold for our final inspections and ION has kept us informed throughout this process.

3 years ago

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Verified Customer

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Stephen Albuquerque, NM

They stayed in contact with me during the installation process and kept me in the loop on everything. They came into a couple of engineering problems that they didn't anticipate and they were able to fixed that right on the spot and so I was very pleased with it. It works well.

3 years ago

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Verified Customer

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Jennifer Albuquerque, NM

They answered all the questions that I have every time I called in, they helped me out right away. It went really well. They set a date, they showed up on time. They called ahead of time because I lived so far out and they were done within a day. It's great quality.

3 years ago

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Verified Customer

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James Albuquerque, NM

I haven't had any problems or any issues with it. The installation process was very easy. They were here bright and early, had all the work done real quickly and it went very smoothly. I've had positive feedback every time I've talked to anybody.

3 years ago

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Verified Customer

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Kamil Albuquerque, NM

We've had no issues with it. Everything works like it's supposed to. The installation process was very simple and a smooth process. Everything happened when it was supposed to happen and it was just a very easy process.They were easy to get a hold of and they always got right back to you and were very professional.

3 years ago

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Verified Customer

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Katrina Thompkins Charlotte, North Carolina

Candice was very informative. She answered and explained all concerns.

2 months ago

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Verified Customer

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Rhonda Washington

Adrian is an awesome salesman. He’s very professional. Working with Ion Solar has been amazing.

3 months ago

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Verified Customer

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Kevin Einstein

Honesty and spoke merits of competitors and their products vs what they provided. Made it easy to compare hardware.

3 months ago

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Verified Customer

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Mark Francis

Because they were polite and courteous they cleanup when there done and saved me money

3 months ago

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Verified Customer

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Sarah Lehning

On time, quality work. Answered all my questions and available for follow up if needed.

3 months ago

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Verified Customer

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Bhagyeshri Gulhane

They were great to work with. Helped us expedite the process as well. We had the panels installed in no time.

3 months ago

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Verified Customer

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Douglas Lippert

After speaking to the representative, I liked his approach compared to the other company Many reps who had stopped by.

4 months ago

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Verified Customer

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Ricardo Jarvis

Because of the product and service, but most importantly the professionalism of Dwyane Robert's and the company.

4 months ago

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Verified Customer

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Bret Pedreira

Quick and efficient. Everyone has been professional and friendly. Kept us informed of each step. Thanks

5 months ago

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Verified Customer

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Brandon Smith

Very patient staff. Once everything was approved, the construction went quickly. Very excited to have our ION solar.

5 months ago

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Verified Customer

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Alexandra Allegretti

Working with Ion was very simple. All aspects of the process were done in a timely manner by excellent professionals.

5 months ago

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Verified Customer

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Thomas Krems

5 months ago

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Verified Customer

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George Cutting

Very easy to work with and Professional people. Knowledgeable and will know what you need for what you are looking for in a solar system.

6 months ago

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Verified Customer

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Karen Moore

Every option was well explained. Installation was timely . Although a little on the pricey side, we do not regret our purchase.

7 months ago

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Verified Customer

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Jeffrey Brown

They are wonderful. They are highly skilled and very professional. They were able to work with my situation and get everything set up for me.

7 months ago

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Verified Customer

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jon jairo cuevas

They are a really good company for initial install, of you are going to add to your system just go with another company. They will come and install a whole new box on the outside of your house, and install a system that does not communicate with the old system. They are also terrible at communication. I never knew what was happening and every time I called the people I spoke to didn't know what was happening. They also will make appointments and never show up or call. So just save yourself the trouble and go with somebody else.

8 months ago

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Verified Customer

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Kenneth Claussen

The solar install went well. The solar panels have been on the roof for a few years now and we are pleased with their productivity.

8 months ago

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Verified Customer

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Benjamin Hawks

Have not had any issues with any of my contacts. All have been responsive and very cordial. Signed up for SREC but not approved yet.

8 months ago

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Verified Customer

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Janet Christianson

Ion took over from Metronics. They were a steady source of comfort. The Solar power is steady and keeps my electricity bill low,under $50 /mo

8 months ago

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Verified Customer

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Alan Hernandez

This company has kept it's promises and our agent Jonathan Ortega has always been minutes away from answering any questions.

8 months ago

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Verified Customer

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Barbara Scanlan

ION was great to work with from the sales guy through to the installation. We have enjoyed the solar for over 3 years and it works great and saves us money.

9 months ago

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Verified Customer

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Vickie Ellis

Every ION team member I have interacted with, from customer service representatives to installers, have all been professional, articulate, and knowledgeable.

9 months ago

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Verified Customer

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Jake B

Working with Ion was a fantastic experience! From price to planning to execution to installation they were informative and easy to understand every step of the way!!

10 months ago

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Verified Customer

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Desiree Reagan

Service and installation were great. My only complaint is that the prices are higher than other solar companies. We went with ION to add more panels because they had installed our initial system.

11 months ago

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Verified Customer

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Abbey Adams-Sands

So far we’ve had great customer service and communication, ION is more expensive than other companies, but we’ve had a great experience so far and think it’s worth it!

11 months ago

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Verified Customer

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Stacey Linnell

I decided to install solar panels in 2020. Ion solar was easy to work with. I have reduced my power bill by more than half. I have not been disappointed!

11 months ago

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Verified Customer

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Lezlie Hall

A rep came to my door advertising ION, and as I had wanted solar panels, it seemed like good timing. I was very happy with the service and the product, and am particularly happy with the major reduction in my electric bill.

2 months ago

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Verified Customer

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Clarke (Battery) Kueltzo

Everyone was awesome from the start! They guide you through every step of the process to make it simple. Very professional and I really never had to worry about a thing. 10 out of 10 : )

3 months ago

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Stacy Humphrey

I had a solid experience with Ion Solar getting my new system designed, installed, inspected, and running. There were a few minor hiccups along the way, but nothing out of the ordinary and nothing that would ding a great rating. Thanks Ion Solar!

8 months ago

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Verified Customer

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Jonathan Evans Jr

Refreshing to see such a young crew execute with respect for my property and courteous professionalism. And Ion kept me informed with timely updates all throughout the process.

1 year ago

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Verified Customer

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Dakota Norton

ION Solar did a great job on my solar! They were fast, they are easy to get ahold of, and they did a great job. I would recommend them to all of my family and friends. I was very happy with their service!

1 year ago

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Verified Customer

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Ericka Young

We had our solar panels installed a few years ago and the process was so easy. The techs were professional and efficient. Our system was installed in a day after the electric company installed a new meter. The whole process took less than two weeks from start to finish.

1 year ago

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Verified Customer

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Victoria Angell

Ion solar was amazing to work with. I was always updated with where we were in the install process and all questions I had are answered. All employees have been so helpful. 10/10 would recommend

1 year ago

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Verified Customer

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Christopher Lancaster

Ion solar handled everything professionally even when mvea denied the first design of our system. Ion kept us informed of the communications between Ion and mvea and any new design changes to meet mveas guidelines

1 year ago

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Verified Customer

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Fernando Gama

ION Solar was on top of things from day 1. Communication has been great, always keeping me updated on everything that was going on. There were no hiccups whatsoever on the project and everything went as planned.

1 year ago

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Verified Customer

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LScott

Great company. Installed panels quickly & professionally. They took care of all the city permits. Have not had any issues with the panels and have had them for about 2 years. They hold up great with hail! Also, love my LOW electric bill!!

1 year ago

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Verified Customer

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Jeromy Teeples

I appreciated the detailed explanations of the systems and service from everyone at ION and their contractors at every step. My house is pretty old so there were a few changes and delays that had to be done. The only thing Iwould have better is the trenching that was done in my yard could have been covered better.

1 year ago

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Verified Customer

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Samantha Soto

Great team, friendly, and we even got our electrical updated as part of the project to get everything ready to go. At times they were difficult to get ahold of, but overall, it was a good experience.

1 year ago

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