ION Solar: Read 1,332 User Reviews From Real Homeowners

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Brad VanHorn Norfolk, VA

Overall, we are extremely pleased with our Ion Solar experience. Once we settled on specifications, got necessary permits, etc., then installation was fast and smooth. Once the system was finally able to operate, we were impressed with the system production which is greatly exceeding our expectations for the size of our system. Although we had one small error (conduit painting, not the solar system itself) in the whole endeavor, Ion was very attentive to our concerns and did not waste time sending help to fix the problem. A minor inconvenience, and not detrimental to our whole Ion experience. We are happy to have done business with Ion.

2 years ago

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Paco Herrera Littleton, CO

We were accompanied throughout the whole process in a very strict schedule, with very committed customer service leading us step by step with professionalism, great communication and all of the team members were extremely amicable. They always made sure we understood each step, if there was any action on our part or not, making themselves available for any questions, thorough follow up. Thank you very much to the team that helped us through this process with such great attitude and professionalism: Britney P (1st contact), Jeff K (introductory talk and guiding through the App and Q&A), Keyera (Area Manager), Julia (Design Validation Team), Ethan (ION's Solar Permitting Dpt), Matthew (Inspections Dpt) and Devin (Utilities Dpt)

2 years ago

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Verified Customer

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Brant Parker

From start to finish great company! They get the job done, professional people, and always keeping you up to date on the process

1 month ago

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Dusty Sparrow Reed

Rip-off, mislead by sales person about cost, financing and how the tax credit played into the loan - all the things that matter. Also added a second electrical panel to our house saying it was necessary and didn't even use it for solar. It serves no purpose. I pay more monthly ($350) for the loan than I ever paid for electricity (our total annual was around $3500). And our panels only produce 48% of our usage - so we are paying on average $500 a month now. Dividend (the loan company) is the loan servicer. Note you can only re-amortize one time, so making big payments to pay down the loan doesn't save you any interest except for the one time. ION Customer service was "great" until they got the money from Dividend. Very defensive when confronted about the shady sales process. GO ELSEWHERE with an honest company.

6 months ago

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Dana Lawrence

Ion Solar has the worst sales culture! PLEASE PLEASE PLEASE do not disturb people who have clearly placed No Soliciting signs. No clue if you have a great product but STOP BOTHERING PEOPLE AT THEIR HOMES who have asked you not to. I have requested several times since 2023 to be on your Do Not Knock list. So please don’t tell me to ask again! Their door to door sales people have harassed me so much at home with clearly posted No Soliciting signs that I actually got Ion Solar to buy me a large red NO SOLICITING sign last summer. I escalated multiple complaints to them each time a sales rep disregarded our clearly posted signage. I am completely at a loss as to why an Ion Solar sales rep knocked on my door just now. Walked past a giant bright red no soliciting sign that blocks my walkway, didn't regard the additional No soliciting sign on my door and proceeded to knock anyways. Will be reporting this again to Better Business Bureau, FTC and their corporate headquarters. I get you need to make a living and I have respect for sales people and solar power but stop interrupting me at home! Ion Solar - What are you doing systemically to address this issue?

8 months ago

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Verified Customer

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James Sandy, OR

System did not produce the electricity that they projected. My neighbor signed up and used me as a reference but the installation people made him so mad he rejected it and my $500 was gone.

1 year ago Edited January 10, 2024

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Verified Customer

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Kyle Buda, TX

The guys did a good job installing the panels. I was upset that they made promises to me about the bills that haven't actually happened and I can't figure out why and I am not getting the help for it either.

1 year ago

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Verified Customer

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Thomas Buda, TX

The quote they gave me seemed to better meet my needs versus other solar quotes that I've got. Things are doing fine. It's a little chaotic at times, but it all worked out.

1 year ago

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Verified Customer

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Pamela Clark Corrales, NM

Excellent presentation by Holly, good follow thru at various stages of the installation, permitting , and up to being operational.

1 year ago

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Verified Customer

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Frank A Mastropiero Rio Rancho, NM

My experience from beginning to end was very smooth. I had some trouble with PNM & the City of Rio Rancho and they helped where they could.

2 years ago

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Verified Customer

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Charles Thomas Albuquerque, NM

Friendliness and professional. Additionally, they are subject matter experts and communicated with me throughout the entire process.

2 years ago

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Verified Customer

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Christine Albuquerque, NM

They were very professional and.They and they walked me through the whole process and that went that was really appreciated.

2 years ago

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Lannette Acquah

I really liked how I am saving money and energy at the same time!

1 month ago

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Verified Customer

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Anthony Portland, OR

ION Solar was very thorough with the whole project process. Staff was very professional, courteous and responsive from start to completion. I would highly recommend this company for solar products, installation and service!

1 year ago

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Verified Customer

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Doshi Lyrse

The overall experience with Ion solar has been pretty painless. The only negative is that we were promised follow up from the individual that sold us the panels however, we have not heard from him at all. Also, we requested one of our panels to be corrected in the front of our home that looked pretty crooked. We have not had that complete either. Other than those 2 unfortunate events ion solar has been a pleasure to work with.

1 year ago

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Verified Customer

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Ronald Woodbridge, VA

This company accomplished everything they promised! They even engaged my HOA when it looked like our install would not be approved. Right after install they followed up because one if the panels was underperforming —fixed! System is up and running great.

1 year ago

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Verified Customer

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Barbara Beaverton, OR

I was very excited to get solar panels as I had them installed on. my home in Arizona and saw wonderful benefits. I still believe solar is important for the environment but I am not seeing the savings I thought I would yet but we will see what happens in the summer. Right now not great with savings.. I was told to use a refund program for solar and that I would give that to Mosaic to lower my costs but when I called to ask question about this for tax purposes I was sent the contract to send to my CPA so not happy about that. Still not sure what to do if the refund comes through. More support after solar is put in should be considered by the company.

1 year ago

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Verified Customer

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Felipe and Laura Pereira West Jordan, UT

The process with ION started out really great. We did have questions about possibly upgrading our voltage when we added the panels and they never got back to us about their in-house bid, despite calling and emailing multiple times. We did move forward with the solar panel installation though. However, despite getting 3 panels more than the basic recommendation for our current usage, we are still paying our normal electrical bill on top of the Solar Panel loan. I’m not convinced that there are actually producing as much as ION projected the would in the spot that they chose. I tried reaching out to them again, but I get lost in voice mails. It’s like once they’re done the umbilical cord is cut and you’re done.

1 year ago

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Verified Customer

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Wayland Pittsburgh, PA

Sales team was professional, pleasant and helpful. Installation team was polite, professional, provided great service and left the property neat & orderly. The service is fantastic. My electric bill is tremendously reduced to $25-$40 month.

1 year ago

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Verified Customer

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Adolphe Chesapeake, VA

I like they speed of the installation and the overall look of it. My only regret is a 25yr bill for the install. I look at that cost and I don't think my saving will ever equal the cost. I can't afford to remove it and when my monthly payments change after a year the struggles will really begin.

1 year ago

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Verified Customer

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Joseph Williamsburg, VA

Our overall experience with ION Solar has been very positive. We appreciate their follow-up with each stage/phase of the installation process. From the initial consultation to the system activation, the experience was remarkable! In our opinion, ION Solar is a first rate company that we are pleased to recommend!

1 year ago

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Verified Customer

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Brett Roquemore Suffolk, VA

We used ION and are very happy. They did not sell a larger system than we needed. I noticed other providers seem to sell oversized systems. We also had an issue with some investors and IOS replaced them all and got us back online in no time.

1 year ago

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Verified Customer

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Jesse Henrico, VA

ION has been very responsive and professional. We are relatively new Solar customers. Squirrels damaged our wiring and ION installed critter guards. We had some issues with inadequate wiring or panel effectiveness that was quickly detected and repaired/replaced. I highly recommend ION Solar

1 year ago

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Verified Customer

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Tabitha Getz Denver, CO

They were very helpful and attentive to getting everything set-up and signed to get going. Once the panels were on though, it's been a very slow and frustrating process to get a consistent project manager to keep the project going. I've had the panels on my house for going on 2 plus months and we've been held up by tech's not putting the right stickers on boxes. I've changed project managers like 3 times. You really have to call and be a squeaky wheel in the last steps to keep things going it seems.

1 year ago

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Verified Customer

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Gerald Deer Trail, CO

We had 5 different installers install our system. Then there were problems, i.e. wrong electrical was on the schematic and it had to go back to the drawing board to get approved. One guy started installing panels and it got dark. Said he would be back. Found out he was from out of state. 4 more installers came out until the install was complete. Then there was a loose wire and various other things. They changed project managers. The first was a guy I think they got rid of. He was just all talk. When Lyn F was put on the job things started happening. I personally called the town of Deer Trail and arranged the inspection which was today. It was approved so hopefully it will be up and running soon.

1 year ago

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Verified Customer

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Samantha Kilday Portsmouth, VA

My first interaction with the team was phenomenal. Chris walked me through the process from start to finish, described the benefits realistically and made me feel comfortable in my decision. Since installation, it has been great. They have answered all my questions and provided any necessary request I've had

1 year ago

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Verified Customer

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carrol bains Virginia Beach, VA

Everything from interview to sales briefing to actual installation and full operation were executed very professionally, and promptly, with schedules met at every step. System immediately began taking over the electrical usage at home. No electric company bills for the summer months! So far, very satisfied with the system.

1 year ago Edited May 15, 2023

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Verified Customer

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Jeffery LeGree Jr Fredericksburg, VA

The solar is working well. They should of suggested more panels to attract more energy but the panels have saved me a lot on my monthly bill. The process was smooth and the install came before you knew it. Thank you for everything!

1 year ago

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Verified Customer

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Reed VandenBroeke Aurora, CO

Panels seem to be good quality and will be excited when they are turned on. However, communication from our salesperson and project coordinator was slow and often felt like an afterthought, and we were re-assigned a new coordinator eventually, who was much better. Process takes a decent bit of time between signing on with Ion and getting panels installed (~4 months), with another 3 months between inspection and getting utility approval. I also had to remind the company to install critter guard when it was promised at sign on, so sometimes felt like I, the customer, had to initiate things.

1 year ago

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Donna Bower Parker, CO

The staff has been extremely friendly and professional, but the entire process has taken an incredibly long time. It has been 6 full months so far and I still don't have solar power. The original 3-4 month estimate will now be at least 8-9 months before I realize any solar work.

1 year ago

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James Geddes

We loved the professional skills and communication with the ION Solar people we worked with. Our dislike was the time element to get everything completed but we understand the delays were due to services outside of ION’s control

1 year ago

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Aundrea Brown Portsmouth, VA

Unfinished business. The sales team and installers wooed me in the beginning. They were very informative, helpful, courteous, and on time during the begining process. (I would've rated them higher) However, once the installation was completed, and all the city inspections were completed, ION failed to complete the repairs process as they promised. I've had 5 or 6 broken appointments (by ION) to repair the ceiling in my shed. They cut out a portion of it during the installation process in order to drop lines to the power boxes. My system has been up and running since January but ION still hasn't fixed it. Frank, the repairman was horrible. Every time I had an appointment set he promised to come but either I got a call from him or someone from the office giving me excuses as to why he couldn't come to do the repairs. A 3rd party Rep was sent out once and they said they couldn't do it because it was a 2-man job. Being that it was a weekend day, he couldn't find anyone to come help him. I have made several desperate attempts to get this resolved by contacting the Sales Closer, Brandon, the Project Manager, Dominique, and left a voice-mail for the Area Supervisor. I called the local Hampton number provided and the Customer Service Rep said all the Supervisors were in a meeting and one of them would call me back later. No one ever returned my call. I saw a ION vehicle in the neighborhood so I stopped to talk to him - pleading for help. He took my name and number and sent a message to a Supervisor (supposedly) and said I should hear from someone within 2 days. I never heard from anyone. I am disappointed and displeased with the way I've been treated. Since ION is basically ignoring me and refusing to repair what they "damaged", ION is causing me to consider taking legal action. I hate that our relationship has come to this but my patience has run out.

1 year ago Edited January 10, 2024

Reply from ION Solar

ION Solar is committed to addressing Mrs. Brown's complaint and apologize for lack of communication to fix her damaged shed. We value Mrs. Brown's feedback as an opportunity for ION Solar to improve. ION Solar has been able to resolve Mrs. Brown's concerns and this matter has been completed.

Mar. 24th, 2023

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Tara St. George, UT

Ion Solar finished our install back in November and now we wait for our electric company (Xcel) to approve and switch out our meter. THEN WE CAN FLIP THE SWITCH ON. We did have to make our 1st payment for the solar loan. Hope the meter switch happens quickly so we can start taking advantage.

1 year ago

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David Blythin Loveland, CO

Good information regarding the potential installation. Fairly quick start to the project - installation of the necessary modifications to the power input/output panel. Some problems with the City of Loveland - seems as if they are putting up roadblocks to solar installations by requiring minor, unimportant modifications designed to slow the progress of the project and, possibly, to persuade us to cancel the project and withdraw from the contract.

1 year ago

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Sarah dayball Royse City, TX

The reps with ion were amazing from start to finish. From helping us understanding the benefits to helping us with any question we had along the way. They were all very courteous and ensured we were taken care of. I highly recommend this company for your solar needs!!

1 year ago

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Rachel Sunderman Colorado Springs, CO

The communication was decent up until installation and the installationwent smoothly. Once that happened, I have had constant issues getting updates. My project coordinator, Nick, completely ignored my texts and calls. I had to call multiple times to the general customer support to find out what was causing delays. My new projector coordinator, Kaylee, reached out Jan 23rd to see if I had questions about my utilities inspection scheduled for 1/30 but never responsed to my texts or messages left on her number. My scheduled inspection was canceled but I was not notified of the cancelation until Feb 7th when they were trying to reschedule, which was set up for Feb 17th. Kaylee finally reaches out again on Feb 14th, again asking if I had questions about the next steps. I didnt bother asking anything since they NEVER respond. The 2/17 inspection was canceled the day before due to an employee quitting. We are now scheduled for 2/28 (will this one be canceled, too?) Meanwhile, i have had my panels up since November and am now paying on a loan for a non-working system!

1 year ago

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Tyler Greenwalt Sacramento, CA

Have been in a signed deal with them for almost a year now and still haven't finished the install (missing critter guards due to snow) or turned the system on (due to Excel dragging their feet). However I had a project manager with Ion who didn't respond or reach out for a month twice during the process. I've also been told different things about the waiting for the system to be turned on by several people. Just feels like the communication between departments at Ion is mediocre at best. I'm at the point now that I kind of wish I had explored other companies. ****The crews who have physically done the work at my house were top notch though, only reason the review isn't lower stars!****

1 year ago

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S U Chapel Hill, NC

Like : Installation and followup with customer was on prompt. Dislike : doing their due diligence to follow up with Duke, there were days the request was pending for more than a month because they did not follow up on something with Duke. Installer said the daily production can be seen on the Ion app, did not see this until right to operate was issued. It felt like they got the money as the loan paid them and washed the hands off. Project co-ordinator someone named Michelle, did not bother to call at all, nor provided any updates. This was mentioned during installation that the next steps, project co-ordinator will reach out and update.

1 year ago

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William Aurora, CO

What I like about ION Solar, is that the representatives keep you in the loop during the installation process from contracting, permitting, panel installation, etc. Their installers are respectable, knowledgeable, and courteous members of this organization. Thank you for all you do, as installation nears its completion.

1 year ago

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Dennis Racey Aubrey, TX

The product (solar panels) works well. Our overall energy bill has been slashed dramatically. My only problem with ION is that they do not always respond to emails in a timely manner. Several times I've had to try multiple times to get a response. And after they give you the name of a focal point to contact, invariably that person is not available when you contact them. But again, the solar panels work as promised.

1 year ago

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Cynthia Garner, NC

I like having solar because I have seen a significant savings in my electric bill especially during the winter months. ION customer support has responded in a timely manner to questions I had within a year after installation. Installation was completed January of 2022.

1 year ago

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Christopher Thomas Prosper, TX

ION Solar is a good company and their panels do what they are supposed to. Only reason I did not give 5 stars is simple due to an under estimate of panels needed for my home. My bills are significantly less than normal but not where they could have been. My only recommendation for someone interested in Solar is to be in your home for at least a year so you have a solid history of consumption. I lived in my house for 3 month and accepted a bid based of the salesman best guess as what my usage would be.

1 year ago

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Tristan Carrillo Austin, TX

Since day 1, Ion staff have been so impressive. Excellent and constant communication, informative and detailed knowledge, polite and always professional. The install alone was amazing. They were quick and clean. The panels look beautiful and they were so much quieter than expected during their install.

1 year ago

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Michael Williams Clayton, NC

I am happy with the overall customer service provided by ION Solar! Brian, Cassie and Rebecca have been extremely helpful. They made the process go smoothly. They were very knowledgeable about the process and any question I had, they responded quickly and efficiently! So far so go with the service provided! Thank you ION Solar!

1 year ago

Reply from ION Solar

Thank you so much for your review! We really appreciate your feedback and have loved working with you!

Jan. 11th, 2023

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Kevin Bailey Littleton, CO

I highly recommend ION for your solar needs. They were great at keeping me informed during the whole process and the crew installed the panels even though it had snowed a bit the night before. Overall very professional and customer service was excellent!

1 year ago

Reply from ION Solar

Thank you Kevin for the review! We are glad to hear it was a successful installation despite the weather the night before!

Jan. 11th, 2023

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The Gipson’s Justin, TX

This experience was super easy and very exciting. Love the ION Solar customer support team and everyone who contributed to our experience. Definitely was worth the investment! Special thanks to ION Solar team for helping my wife and I through this process. Truly thankful for the transparency and commitment that we received.

1 year ago

Reply from ION Solar

Thank you Gipson family for the review! We are glad to hear you had a great experience through the process.

Jan. 11th, 2023

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Robert Burns Colorado Springs, CO

Please working with this company. They make it a point to communicate with the customer at every step of the process. Their installation crews were very courteous and experienced, which resulted in an expeditious installation and activation of the system.

2 years ago

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CHRISTINE MARTIN Albuquerque, NM

I was very pleased with my experience with this company during the installation and operation of my new solar panels. I was kept informed along the entire process and the people I worked with were always friendly and informative. I highly recommend them to anyone thinking about changing to solar power.

2 years ago

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Khance Johnson Austin, TX

It's been a great experience! Josiah has answered every question super quickly and clearly and the install crew that had Jacob as the lead were super fast, clean, and polite. They explained everything before they left. It's been a great experience! System is up, running, and issue free!

2 years ago

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Charles Cunningham Virginia Beach, VA

From the initial contact to the day we switched on the panels, ION was a pleasure to work with. Everyone who contacted us was helpful, professional, courteous, and supportive. I recommend ION to anyone who is considering solar panel installation.

2 years ago

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