ION Solar: Read 1,528 User Reviews From Real Homeowners

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Keith L Martin Colorado Springs, CO

I've had my system for months and it's awesome to be making the world a little better everyday. I had a great experience with ION. They were great through the entire process. I see some reviews that are reporting that there are a few customers who feel that they are "double" paying for solar panels AND their electric bills. That's simply misleading and a misunderstanding. I receive a small bill for the solar system and a REALLY small electric bill. However, the amount that I actually pay out for electricity every month is actually much less now. I'm saving money AND I'm buying a CLEAN ENERGY power plant for my home. I've been a home repair and remodeler for years, and in my opinion, solar panels are about the best investment you can make in your home. Literally, your family gets a clean and safe power plant on the roof of your home that pays for itself. The Colorado "Net Metering" laws essentially mean that every watt of solar created by my system is sold back to my power company which eliminates my electric bill. It all evens out to be a basically free power system that will eventually be completely paid for in it's entirety by the power company through bill credits, not to mention the government's tax incentives. Other than the profitable aspects of solar, I feel like I'm making a real difference for my children and for our planet. Solar is the ONLY home system that can provide enough return on your investment to not only pay for itself, but eventually will make a monthly contribution to your budget by completely eliminating a power bill. Also, Keep in mind that electricity costs go UP over time so the watts that my system sells back to the power company become more and more valuable. Solar systems by ION are a no-brainer and electric power is going to continue to be a human need. In my humble opinion, Coloradans shouldn't let this opportunity pass us by. Make a difference to our world while still greatly raising the value of your home. Most of all. Let the power company pay for it through bill credits. We are ALL going to need solar eventually. Fossil fuels are going away.... There's only so much oil on Earth and we have already found most of it. Seriously. Look into it! Net metering is Colorado state law, so the utility companies have no choice but to comply. This means BIG rebates and incentives for us customers who are willing to make the switch to solar NOW. I found ION Solar to be a great place to get started with a great system. I'm enjoying these benefits myself every month, and I feel like a hero because I'm doing my part for our planet. This is one of those rare occasions when saving the planet is the profitable thing to do as WELL as the RIGHT thing to do.

6 years ago

Reply from ION Solar

Keith, thank you for this wonderful review! We're so happy to hear you are saving on your monthly electric costs. We agree solar is the more efficient and clean energy choice! We appreciate you sharing your experience with us!

Oct. 16th, 2019

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Michael King Jr Saratoga Springs, UT

After doing research on Ion and getting a quote from them, Vivint, and Blue Raven Solar, and meeting with our sales guy (Christian R.) who spent a ton of time walking my wife and I through everything... It was a no brainer who to go with. They came in below everyone else from a cost standpoint. Truth be told we were nervous about signing any contract, but Christian pointed out we essentially are in a verbal contract with the power company now and we will always need power, but why wouldn't we want to get locked into one low price were the bill will eventually go away. Solid point... why would want to continue to pay the rates RMP determines?? The guys that came to our home were super nice and cleaned up everything when they were done, including taking off their shoes! Seriously could not be more impressed with the service, respect, and the 1 on 1 attention I got through the whole process. Thank you ION! You will have more business coming your way from our neighbors!

6 years ago

Reply from ION Solar

Michael, thank you for this awesome review! We're happy to hear that after doing your research you felt confident with ION. We will be sure to pass your kind remarks onto Christian.

Oct. 16th, 2019

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Smith Family Castle Rock, CO

We were contacted by another Solar Company last year. When the salesman arrived at our house he didn't even have a piece of paper or anything to write with. So when my husband said he had made an appt. with another Solar company. My first thought was, here we go again. However, when the salesman from ION arrived he was professional, well prepared, answered all our questions. All of the people from ION were always professional, friendly, and well trained in their field. Everything that ION had control over was always done in a timely manner. The only snags were from our Town Inspection rules and waiting for a permit to operate from IREA.

6 years ago

Reply from ION Solar

Thank you for taking the time to share your experience with us. We pride ourselves on providing a premium service and that starts from the initial consultation!

Oct. 16th, 2019

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Jesse Martinez Kyle, TX

I've appreciated the professionalism of explaining how ION works and have been transparent in how the company process works from start to finish. The billing process was clear & the rep gave us options to choose from. Allowing us to see our minimum to high pmt options. They explained that we have 3 days to cancel if we changed our minds for any reason. I really like the fact that ION is one company and not contracted out. I've dealt with companies that pass the buck & with this company they don't. The panels they offer are quality & will absorb energy fully without slowing/stopping the amount of absorption of energy if a panel is shaded (not affecting other panels). The customer service has been open, polite, & informative. I've not discovered the company as not being transparent. My rep was upfront & welcomed questions during our mtg & through the stages of getting solar panels. To me its been a no brainer to get solar panels & be with this company that's part of our energy solution! I refer this company out a lot! I've not received any negative feedback. The warranty is also competitive with other companies.

6 years ago

Reply from ION Solar

You're the best, Jesse. Thank you for sharing the positive experience you had with us. We pride ourselves in being a full-service solar provider, so this review means a lot to us!

Nov. 3rd, 2018

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Melissa Lusk Kaysville, UT

We called several other former customers before signing up with Ion Solar and I was pleased that they gave us references who had something to say besides, "it's all great." We spoke with one person who detailed a month long reign of problems, all of which were fixed by the company and how happy she was with the customer service. We have had our panels for about 9 months now and the only thing that is buggy is sometimes we get a "production issue" warning. When this happens, we reach out to Ion Solar, they have checked it out, and it is has only been that we were producing less than expected due to weather. Our panels cover our power usage and we are very happy with both the panels and the company.

7 years ago

Reply from ION Solar

Melissa, thank you for sharing your experience with us! We're happy to hear that you are pleased with your decision to switch to solar with ION.

Oct. 16th, 2019

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Monica Sorenson American Fork, UT

I am located in Utah where solar is a fairly new game, I did extensive research on all companies and while I found certain are rated better I found visions proposal to be the hands down best price for the kind of quality offered. The monitoring of my system really takes the stress off of me, a mother of 4, to worry about the things I need to. The installation was flawless took maybe 3 months total to get it up and running. The people on the installation crew were neat and friendly. The girl who originally sold us the product has completely taken care of everything and checked in with us every step of the way to ensure our satisfaction. Just an overall very homey yet reputable feel to the entire process. I would and am recommending Vision to all my friends and family.

8 years ago

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Verified Customer

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Andy Marr

The only company I trust for solar! The greatest customer service, value, and easy install process.

4 months ago

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Verified Customer

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Jorge Gonzalez Ratia

Excellent solar system, Excellent customer service, Joseph excellent sales person. Thank you.

4 months ago

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Verified Customer

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Jonathan Smith

The employees that I worked with were great. Ion has a higher cost than other solar companies.

4 months ago

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Verified Customer

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rahul rane

Quick service, very well explanations and important thing is they think about customers

4 months ago

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Verified Customer

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Tyler Votel

The whole process was super smooth and our solar panels have saved us a lot of money!

4 months ago

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Verified Customer

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Angela Whitley

They have made the process very easy and have kept me updated all along the way.

5 months ago

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Verified Customer

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Jose Nazario Velazquez

Super easy process, Max helped me set everything up and answered all the questions I had.

5 months ago

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Verified Customer

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Israel Gomez

The process was simple ION handled everything. Since I got it I have only used solar energy none coming from the city.

6 months ago

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Verified Customer

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Louis Guerrero

Great service and friendly staff. They showed up in time and made a clean install of all the associated equipment.

6 months ago

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Verified Customer

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Rachel Rankin

Aside from solar itself and the install, the personal cust svc is OUTSTANDING. I am both impressed and pleased!

6 months ago

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Verified Customer

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Yaareb Aurora, CO

It was smooth. They were answering my questions and when they don't know the answer, they have referred me to the person who would give me the the answer.

2 years ago

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Verified Customer

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Anonymous Aurora, CO

It's been working without problems so far. It went really well. During the peak season, it great. But during the winter right now and there are a lot of cloudy days here, I don't think I have enough panels or I'm not generating enough electricity, because I still have to pay $30-$40 to my electric company.

2 years ago

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Verified Customer

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Kelly Buda, TX

We really like the salespeople that we interacted with. They seem very honest. I was very easy. We didn't have any problems, so that was good. We haven't really had a lot of issues.

2 years ago

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Verified Customer

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Damion Buda, TX

After installation the customer support basically goes away. Installation was great. It was timely. So far, no issues with the equipment. They need to listen more to the customers about output needed versus what they think you need.

2 years ago

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Verified Customer

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Garri Buda, TX

The panels aren't working yet, so I haven't seen any benefits. They need to do better about making sure things are scheduled and that things are going smoothly and the process is being completed correctly. It took like 3 days and then they didn't even they did not finish. They just put the panels on and then it took weeks and weeks for me to get someone out here to finish the electrical work. I have had to reach out to them multiple times about a bunch of issues.

2 years ago

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Verified Customer

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Aliitasi Mauala Anna, TX

The whole process was a scam. Was quoted one price and charged another someone high up called and was going to reimburse us a quoted amount that would make our first year the payment that was given at sign up but never received. Now a year later my electricity bill is higher than it was before. Call customer service multiple times and always get the run around about about it. They say they will go over break down and get back to me and sometimes they send a email that just says what my bill says. Or tell me to reach out to provider and provider says they only capture what I use not was made. The worse decision I've made in my life. Don't fall for it.

2 years ago

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Verified Customer

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Frank Argyres Albuquerque, NM

It was a great experience Ron was my rep and it was beautiful because he was honest and answered all my questions thoroughly and I'm very pleased with him

2 years ago

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Verified Customer

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Jennine Buda, TX

Our electric company actually told us they thought Ion Solar was very good because they don't sell you something you don't need. I thought they were very good.

2 years ago

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Verified Customer

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Chris Albuquerque, NM

They've answered every question I've had on any issue. Other than waiting on permits it was pretty simple. Didn't take them long to get the install up and ready. I've never had a problem with the system. It's working great.

2 years ago

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Verified Customer

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Luke Albuquerque, NM

Very smooth and easy and not because we're aggressive or pushy. Very minimal contact during install. They just did their job and let me know what was going on along the way.

2 years ago

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Deidre Knight

When we got a new house, we know we wanted solar panels. Within only a few months of moving in, the solar panels were installed and looked phenomenal! We worked with Jacob and Olivia and both were helpful, kind, and kept us in the loop. The install team was also polite and cleaned up after themselves, including sweeping the house!

11 months ago

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Verified Customer

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Antonio Luna Jr

Seamless process from time of sale to installation

3 months ago

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Verified Customer

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David Horn

Great service, customer service, install

3 months ago

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Verified Customer

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Alexandar Lackey

We had a great experience using Ion. Highly recommend it!

3 months ago

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Verified Customer

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Eric Peither

Great customer service and quality work!

3 months ago

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Verified Customer

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Frances Keeney

They have been good to do business with

3 months ago

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Verified Customer

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Catherine Manijayme

Good and trusted company. Confident to explain about solar.

3 months ago

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Nini Brooklyn, NY

ION Solar is a very reasonable company that costumer service kept in contact with me in the about every step of the process. The installers was very professional and completed my installation in a timely manner. I highly recommend them to anyone who to save money on solar energy and want to receive high quality services. I will continue using this company because it fits my budget and everything I need.

1 year ago Edited August 15, 2023

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Verified Customer

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Timothy George Henderson, NV

This was our second time working with the ION company, our pool wasn't completed when the first job was planned out but, I must say we are very pleased with the hole ION team. The constant updates and communication from no less than 3 sections of the team insuring we were happy with the new product and when we could expect to have our new panels inspected, approved and powered on. My wife and I are truly happy with the whole process from beginning to completion. If you are interested have family or friends that are looking to get Solar, we would highly recommend ION as a company to consider.

1 year ago

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Verified Customer

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Michael

We were happy with the installation. The guys doing it revised the layout to make it more efficient. They did a great job and even took the time to paint the pipes on the side of the house to blend in. Then there was a problem and it took five months to get it fixed and up and running finally. I’m sure you can understand our frustration with the time it took but finally it is running and producing good results so I hope it’s positive from now on.

1 year ago

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Verified Customer

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Christopher Henderson, NV

There are a lot of solar companies out there. I'm sure a few of them are okay but I went with ION and they were absolutely great. There was a minor delay in firing up my system due to a part for my panel being on back order. They were in constant communication - sending almost daily updates and check ins. If anything they communicated too much about the process. Really professional and all of their staff I have interacted with have been extremely helpful and attentive. Highly recommend!

1 year ago

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Verified Customer

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Dana Portland, OR

For the most part everything was a seamless and painless experience right from the very beginning. The only hiccup was that the end of the work when we were waiting for our gutters to be put on there seemed to be a breakdown of communication between us (the customer), ION Solar, and their roofing contractor. It all worked out and the end product is amazing. I would highly recommend ION Solar.

1 year ago

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Verified Customer

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Pedro Georgetown, TX

ION was always very clear and data oriented in making up the case for switching to solar. Planning and Installation was done in time and with care, and the panels have been working well and holding against the weather. Communication with the project coordinator was a little broken at times and that would be a little frustrating as from my perspective I didn't have a single point of contact. And every time I called I would interact with a different person, but not a deal breaker as the work was done and most of the comms flowed through email or text message.

1 year ago

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Verified Customer

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Terry Wilson Seattle, WA

Our initial introduction was hampered somewhat by Covid, as we never got to have a face-to-face , or Zoom for that matter, with our salesman, Enrique. Enrique did an initial proposed layout and gave us some numbers for a proposed layout. Things looked quite promising compared to 10 years earlier when we initially looked into solar. However after we got the engineering final layout the output looked terrible. We contacted Enrique several times to see if the numbers were right but he was always slammed and we never go to have a follow up (went on for a month), so we canceled the project. However David contacted us recently and the numbers he sent look much better, so we're looking to see if we can afford it.

1 year ago

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Verified Customer

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Melissa Portland, OR

Comparing ION to the other company I got a quote on... ION was superior in all stages of the purchase, on time, and professional in every aspect of the installation. They kept to a good time schedule nd kept in touch with me all throughout the process. I am completely happy with the product and each and every person I encountered along the way. Knowledgeable, friendly, and easy to work with from start to finish.

1 year ago

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Verified Customer

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Nancy Ortiz Henderson, NV

ION Solar is a great company. I would highly recommend them to anyone looking to install solar panels. There customer service is outstanding and so far, they follow through with whatever they promise. I've had the panels for over a year with no complaints. The savings on my electric bill is enough for me to encourage anyone who would listen to install panels.

1 year ago

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Verified Customer

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Dennis NC

Like: Professional upfront sales person Ongoing customer service comments and updates quality/speed of installation Average: sales price was rather expensive Dislikes the performance of the panels during the winter months has been disappointing as i was not expecting to receive electric bills supplementing my electrical needs. I have no different electrical demands when compared to the electrical bills that i forwarded to your technical assessment. I would have thought that seasonal performance, availability of daylight hours and regional weather would have been more effectively factored into the required number of panels so i would not receive ongoing electrical bills.

2 years ago

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B Grackled

Initially, I felt the process was too rushed. I would have liked more time to discuss the project before signing the contract. That said, I have no regrets after the full install. I like the beginning to end continuum of service ION provided. Every step was planned and communicated. I had access to an actual person during the entire process. It couldn’t have been easier and I couldn’t be more satisfied.

2 years ago

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Patrick Jellum Thornton, CO

The presentation and explanation for the benefits of using Solar were presented by David. I had a good understanding of the process and what time frame I was going to work with. The installation was a good deal longer to complete(about a month), Also some of the craftsmanship needed to be corrected upon the first review by the city of Northglenn. I emphasized the need to place pipes under the roof and all areas were done to this specification except one side. Was not happy about this. However, even with delays, David kept me aware of steps and needs. A question down below says installation of 1-2 months and mine took about 4 months. Signed contract in June, Got financial approval within 2 weeks. Was given the plan in early fall. Did not start using until December.

2 years ago

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Kevin Schwartz Boulder, CO

2 stars is a stretch...We started this process in September, the solar panels were installed on Dec. 15th, we asked the installers when they would install the critter guards that is on our contract, they said after the electrical was hooked up. About one month later the electrician came out to wire it and put in an upgraded panel. That is when they discovered we already had 200amp service. We originally wanted to upgrade our electrical panel thinking we could get more breaker space. We knew we had a 200amp service panel but no one noticed that or told us we do not need to upgrade our service panel, even after a site visit from your design and electrical team. We had to remove that option from our contract after we did some research to find out we cannot get a bigger panel than we currently have. The electrician came back out another month or so later to connect the system but discovered the breaker pack he was sent out with would not work. As of February 23 we are still waiting on the electrician to come back to finish the connection to our panel. We also still need the critter guards installed but I don't think anyone knows that...it would be nice to have a single person organizing and running these jobs so we know who to contact. It seem I get a text or an email from someone different whenever there is communications from Ion. Each time seems to take 1 month or so for someone to return...? This has been a long drawn out process. UPDATE: April 15th, we are 7 months in and we are now at the final stage waiting on Xcel to come install our net meter. I wan to clarify that ION Solar did step up and help with all the issues I listed previously. Thank you!!! I have improved the star rating to a 4 after receiving the help for ION to get to this point. I recently spoke with a neighbor who had solar installed and they had the same issues we had with all the electrical / breaker trouble. My suggestion to ION and any solar installation company is to let homeowners know at the point of sale that the installation process takes 6 to 10 months to complete. I believe this would help set up a realistic expectation. Again, Thank You ION Solar for stepping up and getting our issues corrected.

2 years ago Edited January 10, 2024

Reply from ION Solar

We value Mr. Schwartz feedback as an opportunity for ION Solar to improve. ION Solar has been in contact with Mr. Schwartz and has been able to address his concerns, this matter has been resolved.

Apr. 17th, 2023

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Trevor Schulze Denver, CO

Working with ION was a great experience. They use high quality USA made panels, 100% employee crews for install/maintenance, and were willing to beat the price of other bids I got. Very polished presentation, well put together proposal, and a fantastic/clean install job. Special shout out to Spencer S and Matt O for their outstanding communication and customer service. I’m very happy with my solar system from ION.

2 years ago

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Kelly Garner Johnstown, CO

Love the install process from day one. Continuous communication with me throughout the entire process. They did everything and advised me when decisions needed to be made, contacted all outside resources that needed to be contacted including setting up the install of the meter with Xcel. Even after a year, they are still in communication with me and continue with their excellent service. Never an issue that wasn't resolved in a timely manner. Highly recommend them.

2 years ago

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Ken Fischer Parker, CO

I got ION and love it. I researched, hi and low, solar companies. The reason I went with ION is, they are local, I knew the sales man and they work on a watt for watt exchange with Core Electric. So I pay $72 a month for the loan on the panels and $23 a month to Core for account fees on average. With a watt for watt exchange, the cost of a watt doesn't matter. They took care of all the permits (including HOA) and the installation was done by a great staff and looks great. I encourage folks to give them a listen.”

2 years ago

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Vincent McGee Prosper, TX

The sales person explained everything clearly. He was upfront about how financing, installation, and how the system will work. While there was a rough patch with some of the installation workers on the day of the installation, the company listened to my complaint and apologized for the incident and made good on what happened. I have recommended ION Solar to my neighbor and a friend.

2 years ago

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