ION Solar: Read 1,826 User Reviews From Real Homeowners

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Verified Customer

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Sarah

I’ve been impressed with Ion Solar from the sales rep to the installers to the people who continue to help me with vis phone or text when I have a question. So far we’re pleased with our system and would recommend to others. The outstanding customer service is worth its weight in gold. This company is responsive and caring.

1 year ago

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Verified Customer

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Clayton Westphal

I have been pleased with our solar panels. They have continued to provide a good amount of energy back into the grid. The one thing I have seen as a challenge is more related to finding a provider that has a viable buyback plan. Be sure to do your due diligence in researching the best options available, and most importantly, be sure to go with company that has a buyback plan.

1 year ago

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Verified Customer

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Evil Chaos318

Overall everything was smooth installation was good, only thing I was upset about was I had to raise my car insurance and home owner policy for the install and was promised a check to reimbursement me after the 3 months and when it got turn on however I have still not received the check

1 year ago

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Verified Customer

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Ronald Rollo

Beautiful job folks! Installation went perfectly and completed in FOUR hours not days hours!! System has performed great and even in the 115 degree summer our bill was only $53! Last bill had s $34 credit on it!! A good product and a great company behind it!!

1 year ago

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Verified Customer

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Luis Cruz

I've been thinking about solar panels since moving to our home. Ron, from ION Solar, gave me a detailed presentation which finally convinced me to do it. The whole process was good. I get constant updates and their customer service is very responsive. Overall, my experience has been excellent.

1 year ago

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Verified Customer

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Tamira Marshall

Ion representatives are always professional and courteous and helped me every step of the way! They kept me informed about where I was in the process and have been there for all my many questions! Thank you for helping me transition to a cleaner way of living!!

1 year ago

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Verified Customer

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Aaron Loftis

Phenomenal customer service! Reports submitted to show me how much energy is collected and my monthly Electric bills are $10-20, if any! These panels pay for themselves. The economy isn’t getting any better. So glad I got ION Solar!

1 year ago

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Verified Customer

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Valerie Cyrus

We chose Ion because Ion is an American run company that supports our veterans. The process has gone smoothly. The longest wait to install was my local town approval. Ion kept me informed throughout the process. I had clear instructions of what I needed to do. I highly recommend Ion for Solar Energy Systems.

1 year ago

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Verified Customer

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Michael Devan

Very good company to work with. After a few months we noticed a slight leak, the company immediately came out and fixed it. The panels are generating enough energy for us to sell back to the market. All in all a great company to work with!

1 year ago

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Verified Customer

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James Collins

Team ION really has set the standard for keeping this purchaser informed through all aspects of our Solar acquisition process. ION installers were professional and efficient as promised. Very pleased and will strongly recommend ION Solar!

1 year ago

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Verified Customer

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Martin Vozzo

Brian F was very professional, knowledgeable, detail oriented, polite, and helpful as he explained to my wife and me the great advantages and benefits of selecting ION Solar for residents living in Virginia. After his super presentation and thoroughly answering our questions, it was an easy decision for us to sign on with ION Solar.

1 year ago

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Verified Customer

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Anie Okine

I liked the personal touch. Ms. B. was very patient and made sure we understood what to expect every step of the way. The customer service team kept us apprised of everything from inspection to the installation. We are now waiting for the final steps to be completed.

1 year ago

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Verified Customer

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Teneille Williams

The overall process of getting my solar panels was very simple and pleasant. Kelsey was very much an informative and helpful to me in understanding the concept and process of the entire project . Great overall experience. Thank you Kelsey and ION solar.

1 year ago

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Verified Customer

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Catherine T Howard

I bought solar for my home from i purchased a solar system from ION. I no longer have a bill from the electric company, except a $38 monthly usage fee. Hopefully this will continue to be the case, with the cost of electricity increasing.

1 year ago

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Verified Customer

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Maria Leija

Always attentive and answered all my questions. They covered my first payment because the project wasn’t complete. I did use a chunk of PTO so I could be there during all the steps. Everyone I’ve spoke to was very friendly!

1 year ago

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Verified Customer

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Kathleen Perry

I couldn't be happier with the service I received from Ion Solar. Every person I met was very professional and explained the process thoroughly. Once the project started it seemed like everything went according to the plan. I was kept in the know from the time they started till the time they finished. I am very happy with the finished Solar.

1 year ago

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Verified Customer

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Timothy Kim

Easy and straightforward process from start to finish! Explained to me in detail all the information and steps from consultation, to installation. Candice was involved throughout the whole process and was always available to address any concerns/questions.

1 year ago

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Verified Customer

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James Hughes

ION Solar provides a 100% turn key service. From the initial launch of the project, dealing with all the inspections, to producing my own electricity they walk you through every step and communicate with you almost daily. Would definitely recommend this company.

1 year ago

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Verified Customer

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Charles Hallsted

ION Solar was one of the most professional punctual and followed through on all their work. They were my second company to install a solar system, and they were far better than the first home. I had solar placed on. Would highly recommend them for solar installation.

1 year ago

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Verified Customer

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Ronald Lewis

Years ago I was one of the first individuals to get Solar Panels. Needless to say, the intent was noble, but the time was not right! However, the times have changed, and the technology has taken quantam leaps! I always wanted to help save energy, which I now do and best of all I am saving more money in the process!!

1 year ago

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Verified Customer

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Sachin Dubey

Superb experience with them. Proper explanation of solar technology and system. Entire system installation has with proper time line and paper work. There is no delay everything was on time. I highly recommend them as a company to do business.

1 year ago

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Verified Customer

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Shelly Mathis

From start to finish ION was very professional, knowledgeable, and prompt to get my solar panels up and running, they reassured me that this was the best decision to make and the best investment to take in owning my own power grid,now I will sit back and watch the revenue evolve while enjoying my own power grid

1 year ago

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Verified Customer

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Michaela Aurora, CO

2 years ago

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Verified Customer

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Paul Aurora, CO

I never even had to contact them. They were ahead of the game, let me know the next step every time. It was kind of seamless. They did what they told me they were going to do, and it was done. So far it seems to be good quality.

2 years ago

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Verified Customer

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Christopher Aurora, CO

When I was shopping for solar, they were the best price, although it has gone up now. They were very helpful with my last claim. I got a phone call right away to let me know what all was going on at the time, what was needed, and what was going to happen.

2 years ago

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Verified Customer

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Charlesq Buda, TX

They were very quick to reach out when I had any issues or brought up any concerns. It took about a day for them to install the solar itself and then the battery took another a couple of weeks for completion. It's some of the industry's best equipment. They were good overall just had some issues with my specific installation that they still haven't really addressed.

2 years ago

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Verified Customer

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Michael Buda, TX

It's pretty durable and it's nice equipment and stuff. Installation process went pretty smoothly. I didn't really have that many issues. They did have to replace a couple parts after they came and installed it initially, but it wasn't really a big inconvenience. I had some problems getting a hold of my representative for my solar and stuff like that because it wasn't completed like they said it was.

2 years ago

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Verified Customer

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Terry Aurora, CO

They are very responsive and get back to you and help try to problem solve as quickly as we can. Install was seamless. Didn't even realize that they were there. My coworker has a system from a competitor he has more panels than I do, and my system outperforms him on a daily basis.

2 years ago

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Verified Customer

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Susan Aurora, CO

They were fantastic from beginning to end. I was impressed with sales, install, everything and the way they communicated along the way, the way they came back when there was an issue. I mean everything. I thought it was outstanding.

2 years ago

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Verified Customer

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William Buda, TX

It was a smooth transition with installing. I did notice one thing when they were initially installed, I guess they did them too high and they had to lower some of the panels so all of them would fit because I had I have 36 panels. So they had to shift a little bit, but I mean other than that, there weren't like unnecessary holes in the roof or anything like that.

2 years ago

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Verified Customer

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Daniel Buda, TX

It's saving me a bunch of money and I haven't had any issues with it yet. There were several times I would reach out to the customer support representative that was assigned to my project and they did not get back to me and then it turned out that the individual didn't work for Ion Solar anymore, so my account didn't have a representative assigned to it and so I was talking to nobody. I understand that things fall through the cracks or whatever, but I there was a period there where I was asking questions and looking for answers and was not getting them for quite a while.

2 years ago

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Verified Customer

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Freddrick Manitou Springs, CO

I really didn't know much about solar and Ion Solar came out and they had a great presentation to let me know the advantages and the benefits of having solar. They came, set everything up, gave me an app and showed me how to use the app to monitor everything, so it was just great fit.

2 years ago

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Verified Customer

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Israel Buda, TX

It went super quick, to the point that I had left for work, by the time I got home, the solar panels were all installed. They're very comprehensive, easy to use. We just had an ice storm, so very durable because I've had no issues with my equipment.

2 years ago

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Verified Customer

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Sam Dazzo Albuquerque, NM

Well I advised Ion that we have a home owners association that requires any structural changes to be submitted to them first and they stated they were aware and would send the plans to the homeowners association and now a year and half later I have been fined hundreds of dollars because that was never done. According to them. I can no longer pull the plans and have contacted ion but haven't gotten a response. In addition, I was told I got state tax breaks but I am unable to get the state tax breaks because I need a certificate of installation to provide to the state and have emailed and requested help getting that and have never received a response. It seems like customer service is great prior to installation, but then gone after

2 years ago

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Verified Customer

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John J Cormier Rio Rancho, NM

The whole experience was pleasant. Level of communication was outstanding! The only thing I would not rate a 5 star would be the app I downloaded for my system. It gives minimal information, and is not a robust tool for the consumer.

3 years ago

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Verified Customer

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Norman Albuquerque, NM

I am totally satisfied with the process that we have gone through. At this time we have not completed it because I have asked for a delay and they were willing to give it to me. ION Solar was the only company that offered it to me the product at a price that was less than what my current bill was.

3 years ago

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Verified Customer

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Noah Albuquerque, NM

They were very proficient at what they were doing and they took care of our the work with the homeowners association. They did all the legwork and I didn't have to do anything. They were very professional. We don't have an electric bill, so we don't pay anything other than the the hookup cost. And we don't have any problems with the system so far.

3 years ago

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Verified Customer

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Anonymous Albuquerque, NM

The workers were very efficient and friendly. It went very smoothly. We have encountered some issues with our electric company here in regards to getting a transformer capacity increased and also wa are now on hold for our final inspections and ION has kept us informed throughout this process.

3 years ago

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Verified Customer

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Jennifer Albuquerque, NM

They answered all the questions that I have every time I called in, they helped me out right away. It went really well. They set a date, they showed up on time. They called ahead of time because I lived so far out and they were done within a day. It's great quality.

3 years ago

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Verified Customer

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James Albuquerque, NM

I haven't had any problems or any issues with it. The installation process was very easy. They were here bright and early, had all the work done real quickly and it went very smoothly. I've had positive feedback every time I've talked to anybody.

3 years ago

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Verified Customer

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Kamil Albuquerque, NM

We've had no issues with it. Everything works like it's supposed to. The installation process was very simple and a smooth process. Everything happened when it was supposed to happen and it was just a very easy process.They were easy to get a hold of and they always got right back to you and were very professional.

3 years ago

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Verified Customer

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Stephen Albuquerque, NM

They stayed in contact with me during the installation process and kept me in the loop on everything. They came into a couple of engineering problems that they didn't anticipate and they were able to fixed that right on the spot and so I was very pleased with it. It works well.

3 years ago

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Verified Customer

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Richard Settle

Very polite folks and have been great in communication every step of the way.

2 months ago

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Verified Customer

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Janet Brown

We are happy to join the solar movement and ION has helped us in that mission.

2 months ago

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Verified Customer

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Cory Akin

They do well with communication and staying in touch with you.

2 months ago

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Verified Customer

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Kehlani Moore

The work was great and quick the communication was amazing it was so welcoming! The team is awesome

3 months ago

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Verified Customer

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Quintil Cardona

Love my solar system, very glad I got it. Great service from the whole team. Thank you.

3 months ago

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Verified Customer

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Donato Darrissi

I have had a great experience with ION. Their customer service support has been excellent from the beginning.

5 months ago

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Simon Fulford

Explained everything and all the energy and financial benefits, kept me fully up to date on all progress. Great staff and team members. Highly recommend.

3 months ago

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Verified Customer

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John Rajniak

Very organized. were there on time for installation and answered questions. Kept me informed and processed required paperwork efficently.

6 months ago

ION Solar Reviews