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ION Solar Reviews

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9.2

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Karenga Ross

Great communication with Matt and team from the start to the end. Knowledgeable, professional, and helpful staff. The install looks great! Our panels are producing well, the app works great, and we're very happy.

1 year ago

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Teresa Las Vegas, NV

They came in and did the work in one day! The “red tape” was a mess but they handled all of it. They dealt with the HOA, NV Energy, and the CCBD, I never had to be involved.

1 year ago

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Roderick Norfolk, VA

Installation was great. Im disappointed and felt mislead on the height of the panels from the roof. One of the selling points was that ION's panels were close enough to the roof that squirrels/birds etc., wouldn't be able to nest. Yet I now have a partially disabled system due to squirrel damage. For the amount of money paid I would have gotten some type of "critter guard" to protect my investment. I've also called ION twice and have been told I'd receive a phone call which never happened. I'm beginning to believe I made a mistake having an install done with your company.

1 year ago

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george mallory Richmond, VA

Only thing I didn't like was that the solar panel didn't come with battery back up. Customers need that especially when storms or something knock out power. Ion solar needs to make a battery compatible with system and offer it free to customers who already have a system installed. Also don't see alot of savings in power cost.

1 year ago

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Phyllis Virginia Beach, VA

We are fortunate to have an amazing hands on agent. Justin B was effective in explaining the Ion Solar experience and is still available nearly a year later to answer all questions and concerns.

1 year ago

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Unis Clinton Portsmouth, VA

I really like this company, they were very professional. They came when they said that they would come. worked quickly and cleaned up. They made me feel like they had my best interest at heart.

1 year ago

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Charles Mechanicsville, VA

Everyone I delt with was nice and friendly. However, when I set up our plan I requested 105% coverage (sales rep started at 80%). I requested a review of my system due to my receiving bills from the utility company. ION advised we are using more electricity than we are producing. Considering the fact that I gave them copies of my electric bills and I wanted a system that would produce enough to cover 105% of my energy use, I am disappointed.

1 year ago

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Stephanie Smith Portsmouth, VA

This company has given us the opportunity to get solar panels and pay a little bit a month on them. We have not had a problem and they are amazing to deal with and it is very affordable.

1 year ago

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Will Chen Beaverton, OR

0/5 - Salesperson (Enrique G) 3/5 - Project coordinator (Thomas N) 5/5 - Installation team 2/5 - Overall communication ----------------------------------------------------------------------------------------- TL;DR - Enrique G (sales) promised incentives but did not deliver on these incentives until I reached out to corporate to complain 60+ days after panel installation. Enrique also misled us on PGE billing after installation (details below). Project team was helpful. Installation team was courteous and respectful. Overall comms were pretty messy. Our interaction with Ion Solar started in Nov’2022 with a D2D sales rep knocking on our door to pique our interest in solar. From there, we scheduled an appointment with their salesperson Enrique G. Enrique showed up and presented us the “potential savings” of installing solar and how it will essentially pay for itself as it will offset our electric bill entirely. He also mentioned that we would be put on a 12-month billing cycle with PGE after installation. Neither of these points turned out to be true. I asked a good friend of mine if he would be interested in going in on solar together to see if we can get a better deal from Enrique. Enrique offered us each a $1,000 check and $300 Nike/HOKA gift cards to be sent upon installation if we signed up with him. We thought it was a good deal so we both signed up. Mind you, these incentives were verbal agreements; none of this was on paper. Fast forward to Jan’2023, panels are installed. My friend and I reached out to Enrique G for the promised incentives and were both met with a short “yup on it”. This went on for 30+ days. We would reach out to check on the progress of these incentives and Enrique would either send a “will these sent out ASAP” or straight up ghost us. Having been fed up, we reach out to Ion Solar corporate. Thomas N hears our story and sends an email out to Enrique and cc’ing us both on it. Enrique G responds to the email with a “yup on it”. To our surprise, we received the $1,000 via Zelle a week later. However, the $300 Nike/HOKA gift cards were still nowhere to be found. At this point, we’re 60+ days past installation and we were still missing the last half of our promised incentives. So I finally submitted my post-installation survey, giving them a score of 1/10. Enrique IMMEDIATELY responds by sending both my friend and I the promised $300 gift cards. Why did it have to take so long and so many different parties to get Enrique G to fulfill his promise to us? Furthermore, why did he have to lie to us about the 12-month billing cycle? This was a complete bait-and-switch. Had we known that he was going to treat us like this after signing, we would NEVER have signed with Ion Solar. And to be honest, both my friend and I are struggling with buyer’s remorse after this experience. We would NOT recommend Ion Solar.

1 year ago

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Katherine Virginia Beach, VA

Projections given on how much I would save off my utility bill were not correct and prior to us agreeing to the panels being installed. I questioned if we were going to have enough solar panels to generate the type of savings they were projecting. We probably need at least 10 more panels to get the type of savings that they projected. Now I am saving several hundred dollars a month off. But my electric bill did not drop down below $200 a month. Also, the sales person told us we would receive an $8000 incentive rebate that we would need to apply towards our loan and I have called Ion services directly and they just gave me a tax form which is not the same thing as an $8000 rebate and no one when I’ve contacted Ion has any idea what this is and that was one of the main reasons we signed up for Ion that we were getting $8k off our $30,000 investment. I’ve had one service issue with our solar panels since they were installed. One of the wire nuts were not screwed on correctly and I had eight panels that stopped working two months after installation and I didn’t realize I needed to monitor my solar panels consistently, which is my fault and it wasn’t until my electric bill went sky high that I even look at them or questioned it, and found that they have been in operable for over four months. It would’ve been nice if Ion was aware that my system was off-line if they would’ve notified me via email or written correspondence, and the process of getting someone out to come look at my panels was not fantastic. They sent an electrician out relatively quickly and he indicated somebody needed to go up on the roof and we needed a roof crew and that I would be contacted to schedule a roofing company to come look at it within two weeks well for weeks later, I was finally able to get someone out here to climb up on the roof and look at it and it took from 10 minutes to fix but that was yet another month where I had eight panels not working. So over the five months I have paid approximately $400 more a month and my electric bill every month since the eight panels have not worked.

1 year ago

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Chad Lamb Washington, DC

The process to install panels on the house went great. The sales person provided me with all the information I needed. The install crew and electricians were great as well. My only issue is they underestimated the amount of panels I needed.

1 year ago

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Tony Virginia Beach, VA

I like the friendliness of all staff members, and the workmanship was outstanding, they were always there for questions, and always have the answers. I can see a big difference in my electrical bill, and we love gold green.

1 year ago

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Alfred Denver, CO

I'll say that the process with the electric company was the bottle neck, but on ION's side they were great. Wish I had known about the differences in the app, to monitor electric flow better. So far, so good!

1 year ago

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Nancy Pittsburgh, PA

Everything went well through the initial meeting with my rep Richard up to the install and go live date. I referred my daughter who now has IonSolar powered on since October. Since then I have made numerous calls and discussions about money I was told I would get for referring my daughter. I have spoken to several different representatives who assured me that I would receive my referral bonus, which I have not. I recently received notification via email that now I need to have a txt, email, or a picture of the referral, which I do not since it was a verbal agreement with myself and Richard. The response was that now they have to reach out to Richard for verification of this agreement. Now it’s been 5 months since my daughter went live with her panels and I suppose it will be 5 more months before I get this, if I even do. My daughter has been having trouble with her panels and is very frustrated with the follow up of IonSolar to rectify this. Their response is that the trees are in the way. First of all they marked and ensured the panels were in the most appropriate positions, second it is winter and There are no leaves on any of her trees. I am so sorry that I recommend this company to her. She has thousands of more money in her system than I do because of the size of her home. It’s sad that she’s so disappointed and I feel responsible for sending Richard to them. If I had to do it over I would not have had these installed nor recommend it to my daughter.

1 year ago

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Fredrich Littleton, CO

This is an updated review. My prior review was on the Install which ION handle very well. My issue is lack of technical skill set to be able to correct inspection issues. Boxes and panels were mounted on the house but not in the correct configuration. Panels had to be relocated which left holes and scrapes on the house siding that now require filling and painting. There has been a constant issue with the panels on the roof. Inspections have failed 3 times on them. At the time of this review the issue is still not resolved! No one seems to want to take ownership of the issues to get them resolved. I am totally frustrated with ION and the process in general. The final pain of it all is I am paying for the loan on panels I cannot use plus the monthly power bill.

1 year ago Edited January 10, 2024

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Cameron Milot Colonial Heights, VA

I was not sure I wanted to invest in solar panels because of the expense. After talking with a family member who has used solar panels for about 7 years I decided to invest in these panels. I was glad I did because my monthly electric bill dropped substantially the first month of using. I would highly recommend ION Solar.

1 year ago

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Michael Mortvedt Aurora, CO

Overall I am pleased with the service Ion is providing. I am frustrated that it is taking so long to get the system producing electricity. It seems to be Xcel Energy that is so slow with inspections and processing. Xcel has added close to six months to the approval process.

1 year ago

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Thomas Littleton, CO

I signed up to get solar 7 months ago and I currently have 90% of the system installed. They are scheduled to come out next month to replace panels that should have never been installed, and to get the county inspections out of the way. Apparently after that Xcel still needs to do a final inspection prior to turning it on. The Costumer service has been less than ideal with multiple calls out and waiting days/weeks for replies at times. When they do reply they seem helpful and nice but until the system is actually put online and functioning I’m going with, I’m pretty unsatisfied with the current situation and the service I’ve received.

1 year ago

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Mike Gardinier Englewood, CO

My problem with Ion was the installation of the panels was rushed and given priority without consideration of the condition of my existing roof. I would recommend your sales staff to advise customers with older roofs to have their roof inspected prior to the panel installation. My roof failed inspection by my insurance company. I needed a new roof installed after the panels were installed by Ion. So I had to pay the cost to remove the panels and reinstall them after the new roof was completed.

1 year ago

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andrew evans

The product is working well. However the install and sales team is extremely poor. The sales team and support after install is rude and not knowledgeable. Had to spend lots of time with escalation and understanding how the rebate and pricing would work. Did not get the window between standard power bill and solar start so had to fight for support there. Eventually I found some solid support and the system is working as expected so hence my 3 stars instead of one.

1 year ago

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Andrea Denver, CO

I haven't noticed a great deal of savings with the panels, and I was told it would be a great savings. I barely notice any especially with the monthly payment on the loan. I think it would have been better to actually have a realistic quote of what it would save before having to sign their contract and get them installed. It also took them 5 months to install my panels and it was always because they were waiting on Xcel, but it seemed they could have moved it along quicker.

1 year ago

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Mike Mossburg

We signed the financing company agreement in Sept. 2022 and now it is Feb 8, 2023 and the system has not been inspected or turned on. The company indicated the install was completed in Dec. It is on the roof but I believe it is not installed until it is successfully inspected and connected to our electric supplier. At this point, it is just on our roof.

1 year ago

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James White Apex, NC

Fairly on top of things getting installed, almost maybe a little too aggressive. now that we have the system installed we have been trying to get the final inspector out to turn the system on and they have cancelled on us multiple times. The one day they dont cancel there was no notice or call ahead of time to ensure we were ready and of course we missed them so we are still sitting here with everything installed for almost two months and just an expensive roof decoration.

1 year ago

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Brett Miller Boardman, OR

Kept me very well informed of the status prior to installation. But once installed and operational, service drops substantially. I have tried 2 times to call customer service over the past 6 months. Left messages with a live attendant, but in both cases, no calls were returned.

1 year ago

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Ariel Huber Lansing, MI

I have been impressed with Ion Solar from the first meeting all the way to installation. We have a few more steps until completion and I know it will be successful. It has been wonderful to work with this company.

1 year ago

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Jace Quebbeman Lorton, VA

We're about a year on from beginning to get the panels, so this is a follow-up from our initial review on BestCompany for ION. It took most of last year to get the panels installed. There were a lot of problems getting to the point of installation, and miscommunications between ION's local and corporate offices left us in the lurch and out an extra $5k. We are happy with the panels and they've definitely helped with the power bill even in these few months, but we never did get a satisfactory resolution to the problems we encountered. The panels and solar equipment has been great, but ION's part in the process has not been.

2 years ago Edited January 10, 2024

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Christiane Newport News, VA

So we had the system installed I love it but 4 months later I find out we need a new roof mind you I told ion our roof is 28 years old it was inspected??? I was told the roof is fine now where I need a new roof ion ask for $7565 to take the panels down and put them back up I feel there only told me the roof is fine so there could close the deal been on the phone with ion not a good experience no one seams to know what happened so much for customer service

2 years ago

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sucker in oregon Happy Valley, OR

I recently had a 7 kw system installed. The product so far is working great and the installation team was very professional. The ION group did a great job of walking us through the process. My only issue is my own fault. They WAY overcharged for the system. Be warned, their bid is going to be insanely expensive. Many of my friends and neighbors have asked about they system and I tell them all the same thing: Great system, glad I put in a solar system, but use another company that will offer it at a more honest price. They made more than enough off of me.

2 years ago

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Jim Battaglia Minneapolis, MN

From the very beginning this company have been very professional in every thing they have done. Super communication thru out and customer service the best i have ever experienced

2 years ago

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Allison Salvati Louisville, CO

Customer Review Video

2 years ago

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Patricia Koed Kersey, CO

Overall we are pleased with our solar panels through Ion Solar. There were a few bumps in the road and installation was slower than we had hoped, partly due to issues getting pieces and parts and partly due to an error on Ion's part. They did make the mistake right and in the end we are pleased with our install.

3 years ago

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nick pirraglio West Jordan, UT

Product is nice looking. All I can say is find out your local codes before the install. It will save you a headache. The engineers they send out do not know code the installers do not know code. You wont know your not in code till the final inspection. Our experience was very frustrating. As for our sales rep (Brandon L) once he got the sale no more contact, tried to call several times no call back even had referrals just needed a couple business cards. That went out the window. Had a few good moments threw it, so that's why the three stars.

3 years ago

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Ruth Olson Salem, OR

The were polite, and very professional. Kept me in the loop for every step of the way. There were no surprises. And the panels are made in the USA; a HUGE plus in my book. I highly recommend them

3 years ago

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Veronica Robertson Austin, TX

Where do I begin....from day one the customer service has been top notch. Any questions or concerns I may have had were addressed. They even found a way to replace my roof and installed the solar.

3 years ago

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Kaylin Johnson San Antonio, TX

Our experience has been great. They update us every step of the way from applying for the loan to the installation/ inspection process. Our panels look great and we’re excited to be customers of Ion.

3 years ago

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Jp Hampton, VA

The whole process was smooth and painless. Everything went according to what we were told. Everyone we dealt with was pleasant and knowledgeable of what was going on and what they were to do.

3 years ago

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Christian Maxwell Ogden, UT

We have enjoyed working with ION Solar they have a great team and a solid product. The install and permitting all went super smooth and ION always kept us up to date on the progress and next steps.

3 years ago

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Jamison Burks Henrico, VA

ION Solar is great company. Their customer service is top notch. They took care of the entire process from start to finish. Would highly recommend this company for anyone wanting solar!

3 years ago

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Ruben Giraldo West Jordan, UT

I want to thank ION Solar for how professional they were when installing my solar panel, they were very clear in the contract and the speed and punctuality of the installation, I recommend you to get ION solar

3 years ago

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Scout Dad Chris Hampton, VA

For a company originating out of Utah they have been responsive and courteous. The material and work is good to go and their customer service has been very pleasant to deal with.

3 years ago

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Barbara Alexander Denver, CO

Every person I've dealt with has been thorough, and explained everything so I could understand it. Very friendly and professional! Awesome company to work with! Made everything so easy on my end.

3 years ago

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SherylSquirrel St Louis, MO

Ion Solar is a genuinely upstanding company. They only sold us the panels we needed. No oversell. Great price. Very understandable explanation of how solar works. Every employee has been knowledgeable and willing to explain.

3 years ago

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Rebecca Mays ,

Getting solar has never been easier. The entire process from start to finish has been one of the easiest ones I've gone through. Every staff member I've dealt with has been extremely helpful and kind and informative.

3 years ago

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ELI MANDICH ,

after listening to two prior sales pitches for solar, ion had the best options and the best price. the installation went smoothly and as planned. an overall easy transition.

3 years ago

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Seth M Longmont, CO

Really easy and great to work with. ION did a great job communicating with me the status of the project and the challenges they faced. They were open and honest. Pleasure to work with, and a good choice for consumers.

3 years ago

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Maureen M. Yorktown, VA

I have have a wonderful experience with ION. They check up on me with every step and have been very responsive to my questions. Bryan Newton answered all my questions. Every employee was so helpful and kind.

3 years ago

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Stephen Miller Midlothian, VA

Well, I was really looking forward to having solar and doing the Green thing but if I had to do this again for some crazy reason at another location, Ion would not get my business. The sales side for me was great and I believe that was mostly because we wanted solar and just needed to get started with the process. From what i’ve read in the neighborhood posts, lots of my neighbors weren’t happy with the pushiness of the people coming to their homes trying to get them to the next part of the sales process but we were on board as soon as they said solar so they didnt have to be pushy with us. After that dealing with the sales rep was great and we couldn’t wait to be on solar energy. Once we signed the papers we were turned over to the install side and things couldn’t have been any worse! It was a disaster from pretty much the first time someone came to do the site survey on to the “FIRST” install of the panels. The calculations were off for how many panels could go in the agreed upon location, so the first crew lead led us to believe he could switch it on the fly and it would look good. Well he was incorrect. It was hideous and even some neighbors were commenting to us about it. It just didn’t flow at all. So that had to be redone and the second crew was a night and day improvement and got it straight. And even after that there were other small issues just from lack of attention to detail, and honestly not the right leadership on the install team. Finally it was time for county inspection and what do you know it did NOT pass because the screw used to secure the conduit to the siding was the incorrect kind and the inspector had a feeling it was gonna be because he had done another Ion inspection and failed it for the same thing. So even after the first time the issue for the correct screws wasn’t addressed. Another simple mistake that could have been avoided the second time around. Once finally turned on, of course i had a faulty inverter (which I understand parts that are mass produced can have a faulty one here or there but just my luck after all this) so they come out to replace that and said it would take a day or two tops for it to be working well that wasn’t the case either. So after 2 weeks of scheduling and rescheduling due to weather they finally came back out to replace the recently replaced inverter and I was told that the one that was just replaced just never had the old serial numbers removed and the new serial numbers entered to have the panel operating and reporting like it should. Once again another mistake made that could have been avoided. And for the several weeks that we were down a panel no one offered to compensate us for that either. All this said I’m glad its finally working like it should (KNOCK ON WOOD) but I wouldn’t recommend this company unless they make major overhauls in management and have some more positive reviews moving forward. Lots of people tried to oversee my account once I made it known that this wasn’t acceptable but it just didn’t seem like the main focus was to fix things asap. I don’t think with all that was going on and what had happened that I should have had to wait as long as I did for appointments. With all these mistakes, I should have been top priority until this is resolved and not taking on more jobs to potentially not complete them effectively. I wish the company luck and I think they should feel fortunate that we really wanted solar and were patient because not many families would have put up with the incompetence that we did.

3 years ago

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Raymond Williams Las Vegas, NV

The very best company I've ever had the pleasure of working with, they stuck to every word stated and delivered each step of the process on time and work well as a team. Great Job Guys!!!

3 years ago Edited September 14, 2021

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Reply from ION Solar

Raymond, thank you for the five-star review. We are happy to hear that our teams were professional and knowledgeable. We hope that you love your solar!

Jan. 20th, 2021

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John Aird Virginia Beach, VA

Excellent customer service. The installation was explained clearly and the installation was performed professionally. I had 26 panels installed and they did it in less than a day.

3 years ago Edited September 14, 2021

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Reply from ION Solar

John, thank you for the review! We are so happy to hear that you enjoyed your solar install with us. We hope you enjoy the rest of your solar process!

Jan. 20th, 2021

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N. Nickels Cibolo, TX

Ion Solar employees are professional, friendly, knowledgeable, and courteous. They walked me through the process, helped me understand how solar works, and took care of everything from start to finish.

3 years ago

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Reply from ION Solar

Naomi, thank you for the review! We are so happy to hear that you enjoyed your solar process with us. We hope you enjoy your solar panels!

Jan. 14th, 2021