ION Solar: Read 1,826 User Reviews From Real Homeowners

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Verified Customer

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Rebecca Jasso

Everyone was friendly and answered all our questions. Installation was quick and they cleaned everything up afterwards, you couldn't tell them had been there.

1 year ago

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Kammy Prather

The overall costumer service was amazing! We were kept in the loop the entire time. Process was explained to us very well and things were done in a timely manner.

1 year ago

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Judy A Gilliam

Everyone from ION was very pleasant and answered all our questions. Dwayne and his wife or a big help. And they put the system in quickly. My husband and I were very pleased.

1 year ago

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Matthew McCandless

ION is a truly professional solar provider. They are effective at communicating complexity, are not pushy, and follow through with service well beyond the install phase.

1 year ago

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Ricky

Ion solar was great to work with on our installation. The app was well designed and we were well informed throughout all phases of the project! Highly recommend!

1 year ago

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Earl Cook

Many people made contributions from the start of sales to installation. It was seamless to us. Everyone was professional and efficient. The total value of our investment will require time to measure.

1 year ago

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Edwin Liu

Communication throughout the process was excellent. This team is very professional got for the job done quickly. Customer service has been top notch!

1 year ago

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Lenore Bonicioli

This is my third solar company I have used over the years. They are by far the best I have dealt with. From beginning to end they have always responding quickly

1 year ago

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Verified Customer

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Romain Williams

Ion Solar had my panels installed a few years ago, I’ve had no major issues, and my electricity bill is minimal most months. Great investment so far.

2 years ago Edited July 3, 2025

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Verified Customer

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Yaareb Aurora, CO

It was smooth. They were answering my questions and when they don't know the answer, they have referred me to the person who would give me the the answer.

2 years ago

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Anonymous Aurora, CO

It's been working without problems so far. It went really well. During the peak season, it great. But during the winter right now and there are a lot of cloudy days here, I don't think I have enough panels or I'm not generating enough electricity, because I still have to pay $30-$40 to my electric company.

2 years ago

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Verified Customer

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Kelly Buda, TX

We really like the salespeople that we interacted with. They seem very honest. I was very easy. We didn't have any problems, so that was good. We haven't really had a lot of issues.

2 years ago

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Damion Buda, TX

After installation the customer support basically goes away. Installation was great. It was timely. So far, no issues with the equipment. They need to listen more to the customers about output needed versus what they think you need.

2 years ago

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Garri Buda, TX

The panels aren't working yet, so I haven't seen any benefits. They need to do better about making sure things are scheduled and that things are going smoothly and the process is being completed correctly. It took like 3 days and then they didn't even they did not finish. They just put the panels on and then it took weeks and weeks for me to get someone out here to finish the electrical work. I have had to reach out to them multiple times about a bunch of issues.

2 years ago

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Aliitasi Mauala Anna, TX

The whole process was a scam. Was quoted one price and charged another someone high up called and was going to reimburse us a quoted amount that would make our first year the payment that was given at sign up but never received. Now a year later my electricity bill is higher than it was before. Call customer service multiple times and always get the run around about about it. They say they will go over break down and get back to me and sometimes they send a email that just says what my bill says. Or tell me to reach out to provider and provider says they only capture what I use not was made. The worse decision I've made in my life. Don't fall for it.

2 years ago

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Verified Customer

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Frank Argyres Albuquerque, NM

It was a great experience Ron was my rep and it was beautiful because he was honest and answered all my questions thoroughly and I'm very pleased with him

3 years ago

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Jennine Buda, TX

Our electric company actually told us they thought Ion Solar was very good because they don't sell you something you don't need. I thought they were very good.

3 years ago

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Chris Albuquerque, NM

They've answered every question I've had on any issue. Other than waiting on permits it was pretty simple. Didn't take them long to get the install up and ready. I've never had a problem with the system. It's working great.

3 years ago

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Luke Albuquerque, NM

Very smooth and easy and not because we're aggressive or pushy. Very minimal contact during install. They just did their job and let me know what was going on along the way.

3 years ago

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Bob R

Ion has done thousands of installations and has a wealth of data available. Presentations are comprehensive and detailed. They collect appropriate personal information and provide credible analysis to help you determine if solar panels are right for you.

9 months ago

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Erika Bakos

Excellent service!!! Very fast and efficient

3 months ago

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Ryan Good

Excellent work, installed and supported as promised.

3 months ago

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Sara Nelson

I love everything about this company- the tech guys who installed it were great, all the communication about the process was great and clear, the sale people were great and helpful, and the product is AWESOME. We work from home so we are always here and yet we didn’t have an electric bill for the first 8 months of installation because we made so much more electricity than we used. Solar panels are so so so worth it and this is definitely the best choice for installation.

1 year ago

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Nini Brooklyn, NY

ION Solar is a very reasonable company that costumer service kept in contact with me in the about every step of the process. The installers was very professional and completed my installation in a timely manner. I highly recommend them to anyone who to save money on solar energy and want to receive high quality services. I will continue using this company because it fits my budget and everything I need.

2 years ago Edited August 15, 2023

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Verified Customer

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Timothy George Henderson, NV

This was our second time working with the ION company, our pool wasn't completed when the first job was planned out but, I must say we are very pleased with the hole ION team. The constant updates and communication from no less than 3 sections of the team insuring we were happy with the new product and when we could expect to have our new panels inspected, approved and powered on. My wife and I are truly happy with the whole process from beginning to completion. If you are interested have family or friends that are looking to get Solar, we would highly recommend ION as a company to consider.

2 years ago

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Verified Customer

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Michael

We were happy with the installation. The guys doing it revised the layout to make it more efficient. They did a great job and even took the time to paint the pipes on the side of the house to blend in. Then there was a problem and it took five months to get it fixed and up and running finally. I’m sure you can understand our frustration with the time it took but finally it is running and producing good results so I hope it’s positive from now on.

2 years ago

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Verified Customer

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Christopher Henderson, NV

There are a lot of solar companies out there. I'm sure a few of them are okay but I went with ION and they were absolutely great. There was a minor delay in firing up my system due to a part for my panel being on back order. They were in constant communication - sending almost daily updates and check ins. If anything they communicated too much about the process. Really professional and all of their staff I have interacted with have been extremely helpful and attentive. Highly recommend!

2 years ago

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Dana Portland, OR

For the most part everything was a seamless and painless experience right from the very beginning. The only hiccup was that the end of the work when we were waiting for our gutters to be put on there seemed to be a breakdown of communication between us (the customer), ION Solar, and their roofing contractor. It all worked out and the end product is amazing. I would highly recommend ION Solar.

2 years ago

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Verified Customer

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Pedro Georgetown, TX

ION was always very clear and data oriented in making up the case for switching to solar. Planning and Installation was done in time and with care, and the panels have been working well and holding against the weather. Communication with the project coordinator was a little broken at times and that would be a little frustrating as from my perspective I didn't have a single point of contact. And every time I called I would interact with a different person, but not a deal breaker as the work was done and most of the comms flowed through email or text message.

2 years ago

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Terry Wilson Seattle, WA

Our initial introduction was hampered somewhat by Covid, as we never got to have a face-to-face , or Zoom for that matter, with our salesman, Enrique. Enrique did an initial proposed layout and gave us some numbers for a proposed layout. Things looked quite promising compared to 10 years earlier when we initially looked into solar. However after we got the engineering final layout the output looked terrible. We contacted Enrique several times to see if the numbers were right but he was always slammed and we never go to have a follow up (went on for a month), so we canceled the project. However David contacted us recently and the numbers he sent look much better, so we're looking to see if we can afford it.

2 years ago

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Verified Customer

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Melissa Portland, OR

Comparing ION to the other company I got a quote on... ION was superior in all stages of the purchase, on time, and professional in every aspect of the installation. They kept to a good time schedule nd kept in touch with me all throughout the process. I am completely happy with the product and each and every person I encountered along the way. Knowledgeable, friendly, and easy to work with from start to finish.

2 years ago

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Verified Customer

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Nancy Ortiz Henderson, NV

ION Solar is a great company. I would highly recommend them to anyone looking to install solar panels. There customer service is outstanding and so far, they follow through with whatever they promise. I've had the panels for over a year with no complaints. The savings on my electric bill is enough for me to encourage anyone who would listen to install panels.

2 years ago

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Dennis NC

Like: Professional upfront sales person Ongoing customer service comments and updates quality/speed of installation Average: sales price was rather expensive Dislikes the performance of the panels during the winter months has been disappointing as i was not expecting to receive electric bills supplementing my electrical needs. I have no different electrical demands when compared to the electrical bills that i forwarded to your technical assessment. I would have thought that seasonal performance, availability of daylight hours and regional weather would have been more effectively factored into the required number of panels so i would not receive ongoing electrical bills.

2 years ago

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B Grackled

Initially, I felt the process was too rushed. I would have liked more time to discuss the project before signing the contract. That said, I have no regrets after the full install. I like the beginning to end continuum of service ION provided. Every step was planned and communicated. I had access to an actual person during the entire process. It couldn’t have been easier and I couldn’t be more satisfied.

2 years ago

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Patrick Jellum Thornton, CO

The presentation and explanation for the benefits of using Solar were presented by David. I had a good understanding of the process and what time frame I was going to work with. The installation was a good deal longer to complete(about a month), Also some of the craftsmanship needed to be corrected upon the first review by the city of Northglenn. I emphasized the need to place pipes under the roof and all areas were done to this specification except one side. Was not happy about this. However, even with delays, David kept me aware of steps and needs. A question down below says installation of 1-2 months and mine took about 4 months. Signed contract in June, Got financial approval within 2 weeks. Was given the plan in early fall. Did not start using until December.

2 years ago

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Kevin Schwartz Boulder, CO

2 stars is a stretch...We started this process in September, the solar panels were installed on Dec. 15th, we asked the installers when they would install the critter guards that is on our contract, they said after the electrical was hooked up. About one month later the electrician came out to wire it and put in an upgraded panel. That is when they discovered we already had 200amp service. We originally wanted to upgrade our electrical panel thinking we could get more breaker space. We knew we had a 200amp service panel but no one noticed that or told us we do not need to upgrade our service panel, even after a site visit from your design and electrical team. We had to remove that option from our contract after we did some research to find out we cannot get a bigger panel than we currently have. The electrician came back out another month or so later to connect the system but discovered the breaker pack he was sent out with would not work. As of February 23 we are still waiting on the electrician to come back to finish the connection to our panel. We also still need the critter guards installed but I don't think anyone knows that...it would be nice to have a single person organizing and running these jobs so we know who to contact. It seem I get a text or an email from someone different whenever there is communications from Ion. Each time seems to take 1 month or so for someone to return...? This has been a long drawn out process. UPDATE: April 15th, we are 7 months in and we are now at the final stage waiting on Xcel to come install our net meter. I wan to clarify that ION Solar did step up and help with all the issues I listed previously. Thank you!!! I have improved the star rating to a 4 after receiving the help for ION to get to this point. I recently spoke with a neighbor who had solar installed and they had the same issues we had with all the electrical / breaker trouble. My suggestion to ION and any solar installation company is to let homeowners know at the point of sale that the installation process takes 6 to 10 months to complete. I believe this would help set up a realistic expectation. Again, Thank You ION Solar for stepping up and getting our issues corrected.

2 years ago Edited January 10, 2024

Reply from ION Solar

We value Mr. Schwartz feedback as an opportunity for ION Solar to improve. ION Solar has been in contact with Mr. Schwartz and has been able to address his concerns, this matter has been resolved.

Apr. 17th, 2023

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Trevor Schulze Denver, CO

Working with ION was a great experience. They use high quality USA made panels, 100% employee crews for install/maintenance, and were willing to beat the price of other bids I got. Very polished presentation, well put together proposal, and a fantastic/clean install job. Special shout out to Spencer S and Matt O for their outstanding communication and customer service. I’m very happy with my solar system from ION.

2 years ago

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Kelly Garner Johnstown, CO

Love the install process from day one. Continuous communication with me throughout the entire process. They did everything and advised me when decisions needed to be made, contacted all outside resources that needed to be contacted including setting up the install of the meter with Xcel. Even after a year, they are still in communication with me and continue with their excellent service. Never an issue that wasn't resolved in a timely manner. Highly recommend them.

2 years ago

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Ken Fischer Parker, CO

I got ION and love it. I researched, hi and low, solar companies. The reason I went with ION is, they are local, I knew the sales man and they work on a watt for watt exchange with Core Electric. So I pay $72 a month for the loan on the panels and $23 a month to Core for account fees on average. With a watt for watt exchange, the cost of a watt doesn't matter. They took care of all the permits (including HOA) and the installation was done by a great staff and looks great. I encourage folks to give them a listen.”

2 years ago

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Vincent McGee Prosper, TX

The sales person explained everything clearly. He was upfront about how financing, installation, and how the system will work. While there was a rough patch with some of the installation workers on the day of the installation, the company listened to my complaint and apologized for the incident and made good on what happened. I have recommended ION Solar to my neighbor and a friend.

2 years ago

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Duane

The installation went quickly, once the permits were all approved. The install crew was =-As winter arrived and I have time to look at the installation, it would have been better for solar-collecting efficiency to have installed the panels on an angle on the roof, instead of flat on the roof, to capture more of the sun in the winter. This would also have helped keep the panels cooler, thus more efficient, in the summer. The installation is losing lots of solar production in the winter, in my opinion. On the other hand, through the summer and early-fall, my electric use and solar production put me in a "credit" balance with the utility, so I did not pay the utility company for any electricity until October, I believe. The install went very well, once all the permits were approved. The install crew was efficient and conscientious, and let me know all they were doing. They asked where I wanted the wires routed, as it was not possible to keep them in the attic, due to the construction of my house. As winter arrived and I have time to look at the installation, it would have been better for solar-collecting efficiency to have installed the panels on an angle on the roof, instead of flat on the roof, to capture more of the sun in the winter. This would also have helped keep the panels cooler, thus more efficient, in the summer. The installation is losing lots of solar production in the winter, in my opinion.

2 years ago Edited January 10, 2024

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Michael Lewis Fredericksburg, VA

Our sales agent, Andy H was very thorough in explaining the benefits of solar, the process, and everything. We had 9 trees that needed to be removed for more sunlight and ION allowed us to roll that into the loan! The installation crew was prompt, professional and courteous, and customer service has been terrific about keeping us abreast of inspections and next steps. Looking forward to lower electric bills! Highly recommend ION!

2 years ago

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Jason DiOrazio Molalla, OR

Working with Ion Solar was a pleasure! They were great with communication throughout the permitting, installation and inspection process. Installation of our system took less than a day and the crew that came out was very professional. After installation was complete, they ensured all necessary inspections were complete in a timely manner in order to get our system up and running. Very professional company!

2 years ago

Reply from ION Solar

Thank you for the review Jason! I am glad you had such a great experience with the one day installation!

Jan. 11th, 2023

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Christina Martin Las Vegas, NV

I am so glad we went with Ion for our system- excited to save money and our system looks so good! Now that I’m educated on Solar I can’t help but look around at roofs while driving and what a difference it makes to use a company that cares. I loved the text message updates the whole time and our rep was a total solar stud, educated me on the inverters and was there from start to finish- thanks Justin!

2 years ago

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Christy Bertuglia Williamsburg, VA

One of the best experiences I’ve had with any company, the customer service is incredibly attentive, they kept us up to date and informed throughout the entire process. Very satisfied with my system, and the worksmanship. Everyone from the specialist I first spoke to about the program all the way to the technicians who installed my panels were professional and I felt like they delivered on everything they said they’d do.

3 years ago

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Carol Nunnelly Justin, TX

ION Solar delivered a great product in a timely manner. We are happy with the people who helped us by explaining the benefits of having solar, assisted us in managing the entire permit process and details of the job, and how each technician was professional and helpful! Shaun C, (our energy advisor), who sold us our system was amazing. So was Vincent M who placed the panels on our roof. The supervising technicians were all great including Jordan S

3 years ago

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Ron Terry Las Vegas, NV

I am very pleased with the Ion Solar System. From the first day that I started the project until the system was up and running, the Ion team constantly provided me with the current status as it moved forward. On the first day I could see my energy solar generation and my energy consumption. The net to me was positive and a plus energy credit was being sent back to the power grid for credit to me.

3 years ago

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davey914 Fredericksburg, VA

Setting up solar panels can be daunting but ION Solar takes that worry out. There’s an initial consultation which can help explain any questions and they can help see if solar panels are feasible for you. After that’s taken care of the installation process is very professional and easy. Honestly the longest part is the city and the electrical company approving the designs of the solar panels. It’s a very straight forward process and I’m glad I partnered with ION Solar.

3 years ago

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Heart Queen Oregon City, OR

The process was explained how everything worked and how it would happen. All my questions were answered and he was very pleasant to talk with. Working with everyone at Ion Solar was amazing. They kept me posted on everything even when things had to be rescheduled due to weather and some personal interruptions that I had. Everyone that came to my house were friendly, respectful, and knowledgeable. I would recommend Ion Solar to everyone and have!

3 years ago

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Claybon Collins Jr Petersburg, VA

ION Solar has lived up to its promise to do its best to convert and install a high-quality solar system in my home. Customer Service Rep Mike B has been an excellent representative of the company and kept us informed every step of the way. I have found this company to be of the utmost trust and professionalism. I highly recommend them to anyone and everyone. Our system is up and running and we are producing clean energy.

3 years ago

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