ION Solar Reviews

They came out twice and said that they couldn’t do solar because I’m the middle unit of three townhomes. However there is another set of three townhomes right down the street and the middle one has solar. So I called them and sent pictures and they said they’d get back to me and they never did.

Ionsolar install the solar on my roof, did it take longer than I expected? Yes, from the challenges with my power company and my city inspections. Ion solar they did provide the service of they were paid for.

I wad very satisfied with my initial installation. However we opted to add additional panels to our existing system. We started the process in August our installation didn't happen until February. We have never been contacted by a project coordinator. At time of installation the electricians opted to use the existing connection panel without first consulting with me. This has resulted in my entire (new and existing) panels to remain offline since install. We were told that a project coordinator would be in contact with us 24 hours after install to discuss scheduling the city and county inspection. This still had not taken place. we've recieved no communication. I've requested numerous updates and not calls. Overall we were happy our original investment and system. However at this point I like to take the panels off.

Really professional installers. Know what they are doing and polite and knowledgeable. The rep also very knowledgeable on the payment and answered all questions.

Do not choose this company! I would give zero if I could. Let me tell you how I was cheated by this company. My sales rep was Ryan, and he came to my house at the end of July 2022 to introduce Ion Solar as a full-service company and the benefits of solar. First, he projected the solar panels based on my previous 12 months of utility bills in order to ensure the production of solar panels to meet my needs. Second, he pointed to one of my utility bills and stated the Energy Charge and Fuel Charge would show $0, and the only thing for which I had to be responsible was the tax, which Ion Solar could not void. In addition, he promised me that my utility bill would be less than $5 (tax) after my solar panels were activated. Third, I would receive a call back within 24–48 hours from customer experience if I had any problems. Here are the realistic ones: First, the solar panels did produce as estimated. Second, unfortunately, my utility bill was much higher than his promise. I had been paying $70 to $85 every month to the utility company since the solar was activated, plus $84 for the solar monthly premium. Compared to what my sales rep promised me, I had been paying $65 to $80 more every month. I had been calling the Ion Solar customer experience team for five months, and I had spoken with many people, such as Will, Daniel, and Michael. Will told me that his manager would take care of me if I could provide evidence about what my sales representative promised on my utility bill. I emailed my evidence to them a long time ago, but no one could really solve my issue. The most ironic thing was that everyone kept saying that the solar system produced 100% of its estimated output, which I had never questioned. I have attached my most recent utility bill was for 11/23/2022 - 12/22/2022, the total of Energy Charges and Fuel Charges was $92.94 without Ion Solar and Taxes, whereas the total bill was $85.67 with Ion Solar. However, my Ion Solar monthly premium is $84, so total I paid for current month was $85.67 plus $84. Third, as I said above, I had been calling this company many times. No one called me back during the time frame of 24-48 hours. Overall, I am so disappointed in the company’s ability to solve problems. The salesperson represents Ion Solar, not me. I think Ion Solar should have been fully responsible for their employees' overpromising. However, I have been fully responsible for his unprofessional behavior. The issue was that my utility company charged me a higher rate and credited me with a much lower rate. However, the root of this issue was my sales representative's overpromising, which caused this problem because he overpromised me the $5 on my utility bill that gave a good value for installing solar without any knowledge about how my utility company credit consumers. It is immoral behavior to utilize such an unprofessional resort as cheating consumers to meet their sales goals. As consumers, we only buy the product that will offer more value for us. As I explained, the salesperson promised the big value which was I could save money with Ion Solar, but it did not come true. Be aware! Do not trust this company! Avoiding ion solar is an intelligent decision if you are deciding to install solar!

Everyone I came in contact with was pleasantly knowledgable and accommodating and helpful and everything was completed just as they said it would be and in a timely way.

On Thursday 25 August 2022 at 12:35 US/Pacific in NE Portland, Oregon, an Ion Solar representative who identified himself only as Jim and would not give further contact information ignored the clearly displayed "No Soliciting" sign displayed prominently on the property and proceeded to disrupt the household, with folks who work from home present and visibly working via the window, to make a sales pitch. When asked why he ignored the "No soliciting" sign, he said that he "thought the sign was cute" so he knocked (the sign has a cute image of a dog on it, but clearly reads "NO SOLICITING"). When I phoned the company, they said they never heard of "Jim", but that they do engage in door knocking practices for marketing. I asked to be sent a copy of their guidelines for employees who do this (specifically wanting to see if they are instructed to follow No Soliciting directives), and they refused. I encourage folks to avoid this company due to aggressive and inappropriate marketing tactics.

Too many managers or coordinators. When the equipment install was complete, the area manager tried to tell me that the meter was yet to be installed. The pictures provided by the electrician should have shown the new meter. There might be fewer delays if fewer people were involved.

ION solar makes a lot of promises at the Point of Sale. Do not believe them. It is all a hoax. There has been zero cost savings in our electric and know one over there really cares to deal with the issue. We sent our 4 months of bills 2 weeks ago, and nothing. No communication, no action, no communication after multiple emails to follow up. In fact, there support email has emailed me multiple times that they need our bills to look at. I keep replying and send them off, while letting them know, we have done this already. For some reason my panels were installed on the west side of my house, while everyone on my street that faces the same direction, is on the east side of there home to catch the majority of the sun. Know one cares at ION Solar! I have also asked in my communication to have a manager come out, and Nothing.

We had ion solar installed around 2 years ago and our panels have worked great. Their customer service is great and have always been able to help us out when we had issues.

No organization. We had final inspectors showing up right after the install. We still had to get the panel done and Xcel out. We had numerous ION installers in our house that had no clue what they were there for. Also had repeat installers come by cause notes were not put in system properly. The kicker was they wanted to move panel to another wall. Which ended up being the bathroom shower. We had to tell at least three different people they can not move it to that wall cause our shower is there. You think they would have put that in thier notes. At the end they grounded the panel wrong and tried to blow up my house. That was excitement, and took about 9 hours to fix. So stay away. Tell everyone you know to just stay away.

I highly recommend finding a different company. Its like working with a car dealership, once they have your signature you don't mean a thing to them, and they don't stand by anything they said. I was told that my system would produce approximately 118% of my previous years energy consumption, just under the max of the 120% maximum allowed. My system is 8.5kw and has never produced more than 6.4kw, Less than 75% of what I was told, meaning the system will not be able to cover my yearly energy consumption at this rate. Their workers are unprofessional just like every other aspect of their service short of the sales person getting you into the contract. The works were unprofessional, cursing and leaving scraps in my yard. Customer service, well good luck getting in touch with them. My solar wasn't turned on for weeks after the installation. I was eventually able to contact them and asked what was going on. "Well we changed the design when we installed so it pushed back the dates, it should be approved next week" it wasn't it took 3 more weeks. When I asked why they didn't inform me they were running weeks behind schedule on my project they didn't have a response other than sorry. The app is a joke, it didn't keep up to date with the progress of the installation. Then once the installation was completed it took more than a week to identify that the system was on, and wasn't able to give valid data on the system. There are options to contact customer service, and leave a review in the app. Contacting customer service asks you to fill out the form when trying to submit (the form was filled out). The leave a review functionality doesn't do anything, you click the button and nothing happens. The part that I really hate about ION is I was originally looking at Tesla, and they told me how bad they were with customer service, that you can't get in touch with customer service, and they usually run behind schedule in installations, all things that I experienced with ION. I highly recommend not going with ION!

I regret the day I ever invited a representative of this company into my house. In Short here is why: 1.False claims of timeline for Install 2.Signed up in January and they weren't done until May. 2.5 months past schedule 3. Their installers messed up my gutters and they have yet to fix them. THey've already rescheduled once 4. The salesman that signed me up was fired during the install. No one bothered to tell me. 5. Installers left debris and tools all over my backyard 6. They said they would take care of notifying the HOA and they had pre-approval to work in the neighborhood. That was a lie. I spent 2 months getting retroactive approval 7. They screwed up the city inspection. 8. They had to come back and put additional protection on the wiring under the panels.(Requiring removal and re-installation of the panel. 9. Showed up late for install. Had to cancel all my plans for the day 10. Install ran longer than planned and they said they would be back the next day; that was a lie. I had to track down the installers after they were 4 hours late again!!! 11. They failed to compensate for lost time. 12. When I asked to speak to higher ups, they put as many obstacles in my path as possible and/or simply did not answer my repeated requests to talk to somebody. 13. This is a company masquerading as a bigger company than they really are. 14. They. botched the paperwork for the Utility company inspector and it caused additional delay of over a month and a half. They lied about having submitted the paperwork on time. I found that out when I called the inspector's office myself. Even if they rebutt this statement, please know that I have proof of all emails and text correspondence. Any person requiring further clarification before you buy, I will gladly help you steer you away from this money-grabbing company.

Great Solar Installation experience the ION Solar Team are "Superb" technician's . I would highly recommend them to anyone who is thinking about adding Solar to the home.

Ion Solar were polite, professional, and poised to help me with all of my concerns. I definitely recommend them if you are looking at options for Solar.

ION Solar has been a pleasure to work with! They are professional and thorough. There are 10 steps through the process and they are there with you the entire time.

The folks at Ion Solar are great at keeping you updated every step of the way of the install process. They are fast and efficient. They make things very effortless for you!

Customer service is especially good. The install team were a great group of young men. Cleaned up after a long day. Checked with me before, during and after installation.

Fantastic customer service ! Paul was great ! Only 4 stars due to the crew denting and messing up my brand new gutters ! Product is great and works well with our lifestyle and Bills!

To start, we did not receive the product we purchased. We originally used ION solar because two of our neighbors had used ION for their solar installation and were happy with the product and process. Based on how the product looked on their homes, and also their feedback we went with ION. Our sales person also showed us the same product installed on our neighbors’ houses in his sales presentation, very specifically mentioning what we liked most about it. We really loved that it was going to look like one big panel without spaces in between the panels, and had a frame around the outside, making it look complete and really professional. However, the actual installation on our house it turns out, is individual panels on a rail system which look entirely different and sloppy. There are spaces between all the panels, and there is no frame at all. We could not believe it-as that had never been discussed as an option on our installation. We are so disappointed in how the panel system looks based on what we were sold. Secondly, none of ION’s many “teams” communicate well together. This process was painful the whole way, and we had to repeat things or tell them in the process what was next based on talking to so many people in different “teams”, many times in the same phone call. Scheduling team, utilities team, installation team, customer service team, etc. None of them discussed things in person with those actually out here working which maybe could have made a difference. So many times we got repeat phone calls to schedule something that we already had done, or was already on the calendar. We had too many instances where we had to have someone come back out for something to be fixed. At least once, we booked a 3 hr time slot for work to be done, and verified it on the phone, but the workers were given a different 3 hr time slot on their schedule, which is not fun for anyone and led to us being angry about taking time off work to let people come do work in the house, who were expecting to come at a different time. On top of that, there are some workers who don’t have the best trade knowledge working in the houses. (Most of them don’t fit in that category, but on more than one occasion it was obvious that some do). For instance we had damage inside our house (a light dropped from our kitchen ceiling) because a worker was not careful inside our attic walking, and that had to be repaired. Secondly, the first electrician who did our installation showed up two hours late when I was told he was 15 minutes out, and did not do work that passed city inspection. This delayed our system finalization by 5-6 more weeks in order to get ION to get another electrician out to fix the work, and get a repeat city inspection that passed. Every time there was a delay in work due to a problem, or something needing to be fixed, we had to reach out to the company. We were told they would reach out to us, but we figured out really quickly that there were days to weeks delays in their phone calls regarding these things. On multiple occasions, I asked to speak with a manager after many phone calls back and forth, and was never actually contacted back by one who claimed to be a manager, even when I was told I would be contacted by a manager. I cannot say enough in how disappointed I am in how this company runs their business. Unfortunately, we are now paying for their product for the next 20 years. I would definitely NOT recommend this company to use for solar to anyone I know.

Everyone that I was in touch with at the company was informative, friendly, and a pleasure to work with. The system is working even better than I had anticipated.

They were very professional to work with and quick to answer any questions and address any concerns. The panels look amazing and I’m excited to be going solar!

I was offered a great deal, Ion Solar removed the stress of acquiring permits and did everything for me, ill be saving money and using cleaner energy!

Working with Tyler and ION solar was a very good experience. I recommend them to anyone that wants to make a good investment in our planet and finances.

Ion was professional from the very beginning to the end of installation and more! Highly recommend them if you’re in the market for some solar panels!

The best part about the process with ION Solar was knowing that they'll take care of everything from dealing with HOA paperwork to scheduling city inspectors.

We signed the contract but several weeks past before we could move forward. During that time, I received two back up quotes which came in well under what Ion quoted and also found out they were planning to use 35-40% more solar panels than necessary. The more panels they install, the higher the cost. Ion stated we needed 10+ KW system, the other two quotes advised we only needed 6 no more than 7 KW. That's a price difference of almost $20K. We live in an area were it's monopolized by a COOP and they don't roll over unused power so it's money going back to the COOP each month and not into our pocket. Now they're trying to hit us with a $1200 cancellation fee for trying to sell a much larger system than we realistically need.

If I could leave a 0 star review I would! This is the worst experience I have EVER received! They hooked up my solar wrong, attempted to burn down my new home, burned up a bunch of stuff in my home and then treated me like I was the convict trying to screw them over! My situation was escalated all the way up to the Vice President of the company, Erick R. I thought that would be the best move for us and would solve all of our issues moving forward... boy was I wrong! Erick told my husband and I he would call us the next day. That was 5 weeks ago and 2 failed inspection on our solar later. This company is absolutely terrible! The worst part is they thought we would be happy they proudly fired the entire installation crew. That broke my heart and made me sick to my stomach to think anyone would be proud of themselves for firing 4 men in a pandemic! This company obviously doesn’t have proper training for their staff and when things go wrong they place blame on the low men on the totem pole and fire them rather than addressing the real issue at hand! I would never in a million years ever recommend this company to anyone! I regret my decision to have solar installed by Ion Solar. I still have a $200 power bill each month AND $150 solar bill each month. This company doesn’t save you money, puts your family in danger, then blames you for the complaints as if your the one that is the inconvenience! Please don’t ever ever ever chose Ion Solar for your solar needs.

Friendly service from start to finish! They were always patient with our endless questions and took care of the busy work of getting permits and installation complete.

7 months in, and were only 70% done with the process. Made a big mess with install. Not much info when asking why it takes so long. Sent yellow ugly bulbs to me to change mine out with. Thermostat that I have to install myself, like I know how to do that. Had to get my roof replaced before install. Did it right away cuz they made it sound like it would be done quick. Did I mention it has already been 7 months, and it’s still not done? The panels were installed almost a month ago, but just sitting there, waiting for the process to finish before they can be used. They had to cut holes in my walls and ceiling, left a mess in my bed in my spare room. Best part about that, is the guy coming to repair it has been in touch, and trying to get here as soon as possible. When they threw stuff away, they put it in my can I use only for recycling. There were metal and plastic pieces left all over my yard in install, backyard and front yard. I have dogs. That’s not safe for them. I wouldn’t go with vivent, because they lied to me, but I feel like I was lied to by ion also. They said what they had to, to get the sale. I was told that since I had a flat roof, it was ideal, cuz you can set them up at any angle, easier than other roofs. Then later, I was told that flat roofs are more difficult. Make up your mind! Seriously, if you want solar panels, I couldn’t tell you who to go with. I think they all lie to make the sale. I know Ion did.

They don't communicate. The system is not running because they send the wrong drawing to the city! They said it would be running by December know they don't know. The first inspection was canceled and Ion didn't even call to let us know. Then received a text message about the drawing mistake. I have been calling them three working days in a row and no resolution or concrete information. First call I was told Garrett is going to call me that was Friday, today is Tuesday and there is no call from Garrett. Three customer service, two from the inspection department and no one from the Liason or Garrett Department and an email saying turn on your system. Ridiculous.

Ion was a very efficient and reliable company to have instal my solar panel system. They kept open communication and provided clean and professional work for a great price. I would highly recommend!

I liked the professionalism and the way they walk us through the process. It prevented us from becoming frustrated and discouraged. Also the install team was efficient, timely, and clean.

We had ION Solar install solar panels on our home this year and have lived to regret that decision. We have lost count of the number of problems we have had, but here are some of the highlights. During the installation, they drilled a hole through the wrong wall and failed to mention it to me. I went into the bedroom I use as an office later that day and found a hole the size of a half dollar near the ceiling. They were trying to drill into the attic to run the power cable from the panels to the switch box outside. I understand that accidents happen, but very unprofessional to leave a gaping hole with no mention of it happening and not so much as an apology. The next problem was that without knowing, they moved our clothes dryer breaker off of a 240V slot and onto a 120V slot. This allows the dryer to turn on and to rotate the drum, but prevents the heating element from turning on. We have a brand new dryer and thought we had a warranty issue. It took them 2 weeks to come out to service the dryer. The service tech said there was only 120V to it and then when we checked the panel outside the breaker was moved from the labeled slot for the dryer. We had a nice trip charge to pay to find that out. Next problem is that ever since the install, we have been getting pieces of aluminum rails blowing off our roof every time we get a wind gust. It seems as though the install folks left all of their scraps up on my roof. The biggest problem I have though, is that they failed the inspection. It sounds like a pretty minor issue though. They have been asked to put another sticker on the breaker box. I have included a photo of the stickers they already put on it. As it stands right now, there are 15 stickers on the boxes, but the city requires one more. We knew this sometime in mid September. The fix is simply putting one more sticker on and sending a photo of it to the city. ION scheduled to come out and do it on Sept 29th, they missed that appointment and rescheduled it for Oct 5th. They missed that appointment and rescheduled it for Oct 13th. They missed that appointment and rescheduled it for Oct 27th. They missed that appointment and scheduled it for Nov 19th... Yup! They missed that appointment. This time they called and said they are moving warehouses and the tech thought it would be difficult to find the sticker so he did not want to go look for it. As a result, since they have already installed the panels, I now owe money for them. My first payment for them is Dec 1st, it is now Nov 27th and no sign of the sticker. I will be paying the loan back on useless solar panels AND paying my electric bill since the panels don't work yet. How awesome is that???? If you are thinking of installing solar I would highly recommend you look elsewhere.

Unhappy Customer in Salt Lake City! We should have read the reviews on ION SOLAR BEFORE SIGNING THE CONTRACT. NOT HAPPY WITH THE OUTCOME OF THE PROJECT. Well, I have addressed my concerns with a team member, first name is Eric. He promised me that my issues would have been taken care of. They still have not been addressed. Here are my concerns. 1. We were never advised by any member of your company that the boxes on the outside of our house, would be an eye sore. 2. We were told by our salesperson that we would be getting a new breaker box, never advised that change. We were doing electrical work and decide to put off increasing the size of the box. 3. We were never advised that we would need to rip out our planter boxes to accommodate the boxes for the solar panels. The conduit was installed incorrectly per the conversation with your original electrician. So, you had to come back and fix the conduit 4.We were also promised by Tad your sales manager you would be compensating us for the labor to remove the planter boxes. I originally told Tad to give the money to your team. When I had discussed this with the original team members, they never heard about the money. So, with that I ask for our compensation of $500.00 to rip them out. There was no compensation for replacing the boxes. He also said that we would have all the conduit would be painted the same color of our bricks so that they were not an eyesore. 5. The plans that were submitted to the City of Salt Lake planning department showed the electrical was supposed to run over the top of the house. Instead your electrician ran them in the middle of our patio, which was shown on the plans 6. Your team was not properly prepared to install the panels; they did not have the right cad drawing. They forgot to install two of the panels, they had them with them. You had to come back to the house and install them a few days later. If they had the revised cad drawings, they would not have to come back. We were also advised that the electrical work that was done by the original electrician, would not have passed by the City Inspector. 7. We decide to have the roof reinforced for the solar panels; we were working with a company that you have worked with prior. So, we wanted to coordinate with them and you to ensure that everything would fall into place. Well that did not happen, you had a staff member that would not return calls. When we would return his call, we were not able to connect with him, the number that he was using would not allow incoming calls. They also sent a few emails to him and he would not respond, we were told by our salesperson that our roofers were not responding to him. So finally, I was able to connect the two companies, everything fell apart, due to the lack of communication on your part. 8. We installed a PVC roof so it was imperative that the brackets that were being installed would have flashing around the brackets. However, with your company not responding to the calls from the roofing company, you put our warranty in jeopardy. We are stilling waiting for an answer from the manufacture to verify that our warranty is valid. 9. Oh it gets better, when your team was leaving, it took them 40 minutes to get out of driveway. They cracked our rock wall, almost knocked over our shed, damage one of our bushes. All they had to do was to move two trash cans that were in front of them. 10. The only person that we have spoken with his Eric. He stated that we must sign a letter stating that we would not contact any third-party agency about our issues with your company. I did advise him that I would not sign any letter of the sorts. That was the last time we have heard from your company. We have not heard from our salesperson or your sales manager. Sent a few emails but no response from either. If this is the way that your company works, I will move forward to talking to the Utah Consumers Affairs, Department of Occupational Licensing to ensure that your electricians are licensed and the Better Business Bureau.

These guys are clueless. They messed up and didn't install the 2nd meter that is required by Excel Energy. The electrician called me on 10/6 to let me know as the inspection was scheduled for 10/8. He indicated he would work with scheduling and come out to do the additional work and cancel the inspection. On 10/7 I heard nothing from ION so I called their customer support. They had not heard anything from the electrician and thought everything was a go for the inspection. After a lengthy discussion, Customer Service indicated they would cancel the inspection and get someone out on 10/8 to add the 2nd meter. Now on 10/8, I had the county person show up along with an ION rep to do the inspection. They didn't cancel the inspection and didn't even let their own people know it was canceled or that it would fail. Still haven't heard from the person who was supposed to make the fixes. Called ION Customer Service and the first person hung up on me. The second one still on hold. Stay clear as they don't know what they are doing.

Very efficient organization. Required very little work on my part and there are huge benefits to going solar. ION and Solar Greg are probably the best in the business.