ION Solar: Read 1,207 User Reviews From Real Homeowners

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Craig Desmarais Woodbridge, VA

Overall, I had a great experience with Ion through installation, but that all went downhill after installation and when Kylee took over as my project coordinator. After the county inspected the work, it took over a month and a few angry phone calls to get her to provide me any update on the project (Dec 14 - Jan 16). After that I requested a new project manager but never received one. If it weren't for the absolute fantastic customer service provided previously by Taylor and Alexis, as well as Corry and Nadiya I would have dropped it to one star.

1 year ago

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LINDA QUACKENBUSH Midlothian, VA

From sales to install and beyond the process was easy as a homeowner. The entire staff is very professional, informative & caring. I recommend this company if ever interested in solar panels.

1 year ago

Reply from ION Solar

Thank you for the review! We are glad to hear of the great experience you have had with our company!

Jan. 11th, 2023

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Debbie Stone Gresham, OR

Ion Solar is a great company. We were very impressed with the installation crew. They were very professional and friendly. They were efficient in their work and cleaned up so well when they were finished that you couldn't even tell they had been there. They took time to explain their process and answered all of our questions.

2 years ago

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Roger Miles

Fast and efficient company. From contract signing, to panel install, to system inspection, to system install complete took 60 days. Thanks to Ionsolar rep, Patrick M for guiding us through the process.

3 years ago

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Verified Customer

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Gabriel Aurora, CO

It has everything on the app so we can see how much energy we got stored.

1 year ago

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Verified Customer

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Angela Manitou Springs, CO

Ion had to come out, I want to say 4 times to get it right because it kept failing inspection. So I don't say that it went great.

1 year ago

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Verified Customer

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Lauri Rector Rio Rancho, NM

They have been communicating with me each week on the status

1 year ago

Reply from ION Solar

Hello Lauri! Thank you for leaving a review! We are happy to hear you appreciated the frequency of the communication.

Jan. 11th, 2023

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Verified Customer

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Michael Albuquerque, NM

Ion Solar always seemed to be responsive and the support is good. Installation went smoothly.

1 year ago

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Verified Customer

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Tyler Albuquerque, NM

It's better than other equipment. Installation was very good.

1 year ago

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Verified Customer

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Alan Stein Parker, CO

A really great team and truly extraordinary communication throughout the entire process. I could not be happier!

9 months ago

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Linda Steel-Hall Denver, CO

This is the almost the worst experience I have ever had with a company providing installation. Their project management was completely hopeless. They took months longer than needed then even now they say it’s complete it stopped working the first weekend. Run from them and use any other provider but ION. The only contractor that has ever been worse was a person who defrauded us in a scam but honestly this was nearly as bad an experience. Run.

1 year ago

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Verified Customer

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Dan England Aurora, CO

very communicative. Whenever there was a problem like power goes out or wifi issues, they were quick to troubleshoot and respond.

1 year ago

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Verified Customer

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Donyil Livingston Las Vegas, NV

If I’m to be quite honest, I don’t see a difference with my billing after getting solar installed. I’m still paying a decent amount to NV Energy and when I’ve called in to ION I have been told that all my meters appear to be working properly.

1 year ago

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Verified Customer

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George Wolfe San Diego, CA

I am happy with my solar panels. The company worked through some problems. One problem is some of the conduit runs looked horrible so I had to fix them.

1 year ago

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Verified Customer

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Ricky Las Vegas, NV

I tried to reach out a few times because I have a questions and concerns but no one have ever gotten back to me. The person you sold it to us is no where to be found and nobody call us back. Bad customer service.

1 year ago

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Verified Customer

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Teresa Beaverton, OR

The overall cost was more than disclosed. Also, our summer bill is only utility fees, however, our winter bill is still as high as it was before. The system is not providing as much as told it would.

1 year ago

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Verified Customer

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Jackson Sheffield Manchester, NH

ION Solar was overly communicative. I was never confused where we were at in the process and have no issues thus far. Definitely recommend!

1 year ago

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Verified Customer

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Sheila Dallas, OR

Ion has been great to work with. They did what they said when they said they would. Servcie was great. They only took a half day to install, instead of a full day.

1 year ago Edited January 10, 2024

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Verified Customer

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Nicole Dali Houston, TX

Our sales person Robert was amazing and the communication and ease of install was great! They were professional and explained everything perfectly.

1 year ago

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Verified Customer

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Melissa Driscoll North Las Vegas, NV

Started out great.. and turned into almost a year long project. Finally got completed, but I don’t have a lot of confidence in the final workmanship. The panels do seem to be working. So that’s obviously good, but I’m concerned with other damage issues. Not to mention the money I lost in production over the 10 months it took to complete. I wanted to refer a bunch of people, but now I don’t feel good about it.

1 year ago

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Verified Customer

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Bryan Barbachano Portland, OR

The system has yet to produce enough power to affect my bill in anyway. In fact it has hardly changed at all and now I have a $125 bill in addition to my power bill. Additionally, the tax credit was not near what was discussed when I got sold the system. This has turned out to do nothing other than cost me additional money. It also took nearly 11 months for the system install to be completed and turned on.

1 year ago

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Verified Customer

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kevin pike West Linn, OR

The install and permitting and design phase went great. I have two open customer service items open and have had very poor customer experience on the follow up. I am calling again today to see if there is any movement on my issues.

1 year ago

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Verified Customer

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Edmundo Herrera Williamsburg, VA

the entire process was seamles with ION. it was totally hands off for me and all I had to do was sign forms and be home for the techs.

1 year ago

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Verified Customer

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Janet Newport News, VA

I had a good experience but my son hasn’t been as lucky. I referred him to you and no one will answer questions. I am still waiting on my $500 veteran incentive.

1 year ago

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Verified Customer

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Ryan Saint Augustine, FL

The sales Rep was untrust worthy regarding the $10,000 increase on the follwing year's tax return after the panels were installed. He also was not avaible to disucss once this was discovered and blocked my phone number.

1 year ago

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Verified Customer

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Whitney

Great and consistent communication, time from signing to installation was about a month, amount of power estimated was met (1 year in so far).

1 year ago

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Verified Customer

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Jason Dainwood Virginia Beach, VA

Reduce my bill and was install in a good 3 months. Highly suggest for anyone for anyone that pays over 150 for there electric bill.

1 year ago

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Verified Customer

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Ricardo Ortiz Baltimore, MD

This is a great company, I have saved over $100 dollars every month, some months I pay no electric bill, everyone should be using solar panels. Help save the environment too.

1 year ago Edited January 10, 2024

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Verified Customer

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Melany Krausse Midlothian, VA

The process and communication was great! I hit one part of the process where the communication lacked / was unorganized but overall all went smoothly.

1 year ago

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Verified Customer

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RAIN Baltimore, MD

Was told when purchasing ion that we were getting a 7,000 tax back. Wrong! My tax preparer said the same was said to her. She corrected them. I had so much wrong when I received ion. I would never recommend you all. The process and the sale tactics are false advertising. People have told me to do something about it. I just want to pay my bill and be left alone!

1 year ago

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Verified Customer

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Cristina Millspaugh Virginia Beach, VA

Likes: Financing was transparent, able to get a new roof with the solar, easy to use app to review system Dislikes: Communication with Project Coordinator was horrible, tech install was messy

1 year ago

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Verified Customer

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Donna McCall Richmond, VA

Well I was told my electric bill would be lower but now I'm paying more than what I was paying before. I got the solar panels put on my house so I don't like the solar panels and wish. I still had total electric.

1 year ago

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Verified Customer

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Roberto Lovick Philadelphia, PA

1 year ago Edited January 10, 2024

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Romain Williams Norfolk, VA

The salesman notified me when I signed up that the state offers a monthly incentive for solar, but I haven’t received it. I wonder if it was mentioned only for me to sign up for the install.

1 year ago

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Mike Gardner Santee, CA

Signed up in October, was all set for installation and up and running by first of December. Install was done late December, but the inspection failed, was not installed per the drawings, all kinds of excuses, a label and a circuit breaker was not per the permit or drawings. Here we are middle of March and up against the first payment due, and the catch up bill from NV Energy. I had to do all the call ins. No one called me, then I get relegated to texts, not even a courtesy phone call. Worst possible service after the great sales rep.

1 year ago

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Ceci Pancho Virginia Beach, VA

I am not happy at all. When I sign up I was told I was going to get a refund money $11500 that I could put it towards the loan to reduce the payment and WAS NOT TRUE Also I keep on getting a bill from Dominion Power for almost 200 a month exactly 160ish ???? So how is that having the solar panels is going g to benefit me at all I'm very very disappointed

1 year ago

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Rico Guillory Washington, DC

If I could give this experience a zero, I would. There were several instances where I was told one thing and it didn’t happen. I still have yet to receive the energy efficient light bulbs and 2 thermostats. I was verbally told about $500 incentive but since it wasn’t put into my contract, it didn’t mean anything. It took almost 5 months to get everything done. I’m truly ready to be done with ION Solar.

1 year ago

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Marcos Albuquerque, NM

it took over 5 months from the time of signing my contract to have my system up and running. It would have been even longer had i not continued to call and check on the progress. ION has the worst customer service, or at least i received the worst customer service. I was lied to by the various employees along the way, but always received a SORRY and a good excuse to how the situation occurred not once a resolution. I had 4-5 different events occur with no help from ION staff.

1 year ago

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Ray Cox Colorado Springs, CO

ION Solar made the process of having solar installed simply easy and straightforward. Everything was accomplished on time and as promised.

1 year ago

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Peter Straub Washington, DC

Our inspection has been rescheduled 4 times now, and we still haven’t been able to get it inspected and approved. We are already paying the loan now, effectively doubling our cost rather than replacing it. Very disappointing.

1 year ago

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Howard Colorado Springs, CO

Everything was handled by ION after we signed the contract. No dealing with Colorado Springs Utilities, the HOA, the installer, etc.

1 year ago

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Nancy Colorado Springs, CO

It wouldn't let me submit with zero stars...About the biggest waste of time I spent all last year. Lie after lie. They told me there would be no problem getting on the grid that there was space. They were going to charge me 20K more than two other companies. The other two companies I received quotes from informed me within days that there was no room on the grid. ion solar took well over a month. No apologies, nothing.

1 year ago Edited January 10, 2024

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byron pritchard Littleton, CO

Took longer than expected to complete, but it was winter. Salesman was good, but had to be reminded of his commitment and benefits.

1 year ago

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Aaron Sanchez Tulsa, OK

Wish I would of never answered the door. They are very un organized and don't communicate. They didn't make the dates for construction so they had to re run my credit without my consent. They used a sub contractor for electrical work to my house that did a very poor job left a 1/2" gap in my siding and electrical panel. Then the worked opened my back door and almost got bit by my dog. Just all around a very new company with not a control at all. I was not impressed at all. I work in communications and as a manager I would never run my company the way they did.

1 year ago

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S ratchf2 Colorado Springs, CO

Lack of communication Tried to oversell us on our solar package (19 panels when we only needed 12) Tried to hide panels on backside of roof where they’d be inefficient to get us to buy more Rude installation crew Materials left on roof after installing which have been falling off of roof Took 8 months to install when we were originally told it would take 3 months

1 year ago

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Nicole Denver, CO

We had panels installed October 3, 2022 and they are just expensive roof ornaments. They look nice but beyond that have been nothing but a disappointment. We were told it would take about 6 weeks to get them up and running. Three project managers and 5 months later we are paying a loan on a non-functioning solar system with no end date in sight. We would absolutely recommend ION to anyone who would like to appear as though they have solar but don’t actually expect it to be functional.

1 year ago

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william hall Mead, CO

They said we were getting enough panels to cover 120% of our projected energy use but it is not even covering 80%. They said we would get a smart thermostat and light bulbs but that has not happened either. 4 months in to having the panels they stopped reporting/working and can not get ahold of anybody to come fix them. Have tried contacting by text, phone, and email but do not get a response and the emails bounce back. It took longer then 2 months to get it fully installed and then there were two failed inspections before it was approved.

1 year ago

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Tito Gonzales Royse City, TX

Ion solar is amazing ! From start to finish everything was handled professionally. Definitely will recommend Ion Solar to anyone

1 year ago

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Jan Johnson Denver, CO

Friendly employees. They kept me updated the hole installation. I recently called for a concern and they were very responsive.

1 year ago

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William Hebrank Aurora, CO

Since last June...making monthly payments... every time I try to contact find out that person has moved on. Empty and pathetic texts about how great everything is and yet never once a true person to person phone call? Rep came by months ago ( Von ) and pointed at my meter to say..". see it's moving...your collecting energy" Told that I would never be out of power even if there was a power outage? All that and to this day February 2023 still don't know if the 30 thousand dollar bill I got is anything more than a giant chunk of metal on my roof? Shameful customer service

1 year ago

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