ION Solar: Read 1,826 User Reviews From Real Homeowners

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Verified Customer

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Paul Gouldsbrough

I am enjoying the benefit of solar panels especially since electric costs are going up. The process was smooth from start to finish.

11 months ago

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Eric Sommers

I would look elsewhere if you are interested in solar. We have had our system for 5 years. It has stopped producing 3 separate times. Never notified by the ION. If I didn’t look at the apps on a regular basis I would never know, except I guess when I have to pay for both the panels and now my electric bill. My system was out for about 2 weeks - 2/23 was last day of production. I called on 3/6 to ask about it and get service. At that time, customer service said they would call back to schedule. I never received a call back from them. I had to recall customer service on 3/12. They then said they will schedule once a prepay the $250 service invoice and would not schedule until the invoice was fully cleared. I made the payment and the invoice cleared by 3/14. On 3/19 I still hadn’t heard from anyone at ION. I called again and they said they would get with the scheduling department and that my account would be marked as “high priority” and should receive a call in a day or two on getting something scheduled. I just received a text, not a call, that I’m scheduled for 3/31. I am flabbergasted with the horrendous customer service from this company. I haven’t been producing since 2/24 and they aren’t coming out to “look” at it for well past a month. They can’t keep my system up and running, don’t notify you when it is down, make you pay for service before it is performed, then if you are lucky schedule you 2 weeks out if you are a priority client… would hate to be a non-priority that is probably a few months out. Its great that you have to pay for the panels as well as electricity during this time. Stay away from ION, go with someone else.

8 months ago

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David Hartwig

Clay was very good at answering our questions and knew the product very well. Was very good working with us and making the sales reasonable.

1 year ago

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Matthew Gangi

Great experience with Ion Solar. Everything was done as expected and on time. Process was very easy and was well communicated.

1 year ago

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Thom Cornellier

From sales presentation to final installation, ION kept me informed every step of the way. Customer service was excellent through each step.

1 year ago

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Shawna Martin

Ion Solar made the buying process very simple. They are always quick to respond when we have questions or need anything.

1 year ago

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Dawn Meuchel

The experience was seamless. Their team took care of everything leading up to installation and was quick and clean on installation day.

1 year ago

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Verified Customer

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Kayla Buterbaugh

I would highly recommend Ion solar! They were nice, easy to work with and kept in communication throughout the entire process!

1 year ago

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Verified Customer

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Brian Jones

We have paid nothing but minimum service fees since installing solar, less than $20/month. Nothing to dislike about the system or ION.

1 year ago

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Verified Customer

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Michael Ortega

Ion solar is local and responsive. I am glad I chose them and strongly recommend them for anyone interested in going solar.

1 year ago

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Thomas White

I was extremely impressed with the attention to detail and the way the entire team worked together to get the installation completed.

1 year ago

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Verified Customer

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Theresa Carrillo

Ion was communicative every step of the way, After my research I selected Ion because they provided the best value. Great company.

1 year ago

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Verified Customer

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Jill Dorrell

Everyone I had contact with was very polite, and knowledgeable. They made sure I understood every step of the process and answered any questions I had very professionally.

1 year ago

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Verified Customer

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Art Buanno

The product installed is really good. The production has been enough to eliminate my electric bill since February and with luck forever.

1 year ago

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Verified Customer

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Michael Byrd

It’s been a great service so far . My energy bill fell to $16 last December and hasn’t gone above $250 over the summer so can’t complain.

1 year ago

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Verified Customer

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Camille Bamford

This company was so easy to work with. I had several phone numbers I was able to access. I was always able to be in contact.

1 year ago

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Verified Customer

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Samuel Stewart

Answered all our questions. Helped us through the process. System works great. we couldn’t be happier with the service Estee and ION have provided!

1 year ago

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Verified Customer

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Laura Belk

Great company and great service! I had my solar installed over a year ago and they are still reaching out to ensure my satisfaction.

1 year ago

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Verified Customer

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Gary Mikes

Ion Solar, a very professional and turn key company! They worked with me very efficiently to solve the issue with my special installation. Thank you

1 year ago

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Verified Customer

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Juan Pablo Bernal

Process was really fast, they helped me clarifying everything before installation and didn’t pushed me to make a decision

1 year ago

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Verified Customer

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Brant Parker

From start to finish great company! They get the job done, professional people, and always keeping you up to date on the process

1 year ago

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Verified Customer

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Charlotte Martin

Very pleased with how the company kept my family & I informed @ every step of the process and were helpful with questions/concerns we had.

1 year ago

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Verified Customer

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Sheryl Burt

The whole Ion Team was there for me every step of the way. It was very seemless and I am excited to start seeing the savings on my energy bill.

1 year ago

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Verified Customer

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Abigail Bravo

The communication from ION Solar has exceeded my expectations. I’m super happy with the overall customer service and product

1 year ago

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Bernard Tyrrell

Professional and pleasant. System is working just as predicted. Happy with communication and follow up. Wish we would have done this sooner!!

1 year ago

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Verified Customer

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James Sandy, OR

System did not produce the electricity that they projected. My neighbor signed up and used me as a reference but the installation people made him so mad he rejected it and my $500 was gone.

2 years ago Edited January 10, 2024

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Verified Customer

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Kyle Buda, TX

The guys did a good job installing the panels. I was upset that they made promises to me about the bills that haven't actually happened and I can't figure out why and I am not getting the help for it either.

2 years ago

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Verified Customer

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Thomas Buda, TX

The quote they gave me seemed to better meet my needs versus other solar quotes that I've got. Things are doing fine. It's a little chaotic at times, but it all worked out.

2 years ago

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Verified Customer

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Pamela Clark Corrales, NM

Excellent presentation by Holly, good follow thru at various stages of the installation, permitting , and up to being operational.

2 years ago

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Verified Customer

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Frank A Mastropiero Rio Rancho, NM

My experience from beginning to end was very smooth. I had some trouble with PNM & the City of Rio Rancho and they helped where they could.

3 years ago

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Charles Thomas Albuquerque, NM

Friendliness and professional. Additionally, they are subject matter experts and communicated with me throughout the entire process.

3 years ago

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Verified Customer

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Christine Albuquerque, NM

They were very professional and.They and they walked me through the whole process and that went that was really appreciated.

3 years ago

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Verified Customer

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Magdalena Knox

I have no inch of regret that I chose ION Solar. All of my skepticism was erased with the way they handle business and their Operations. They are very professional and Efficient. Their customer service and Communication is Excellent. My Solar panels are operational and I am very satisfied.

1 year ago

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Deidre Knight

When we got a new house, we know we wanted solar panels. Within only a few months of moving in, the solar panels were installed and looked phenomenal! We worked with Jacob and Olivia and both were helpful, kind, and kept us in the loop. The install team was also polite and cleaned up after themselves, including sweeping the house!

1 year ago

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Grisel Miles Petersburg, VA

It was a pleasurable experience working with ION Solar. All staff members were courteous, knowledgeable, and professional. The installation from start to finish did take a few months, but it was expected, especially with an older home.

1 year ago

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Verified Customer

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Anthony Portland, OR

ION Solar was very thorough with the whole project process. Staff was very professional, courteous and responsive from start to completion. I would highly recommend this company for solar products, installation and service!

2 years ago

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Verified Customer

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Doshi Lyrse

The overall experience with Ion solar has been pretty painless. The only negative is that we were promised follow up from the individual that sold us the panels however, we have not heard from him at all. Also, we requested one of our panels to be corrected in the front of our home that looked pretty crooked. We have not had that complete either. Other than those 2 unfortunate events ion solar has been a pleasure to work with.

2 years ago

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Verified Customer

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Ronald Woodbridge, VA

This company accomplished everything they promised! They even engaged my HOA when it looked like our install would not be approved. Right after install they followed up because one if the panels was underperforming —fixed! System is up and running great.

2 years ago

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Verified Customer

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Barbara Beaverton, OR

I was very excited to get solar panels as I had them installed on. my home in Arizona and saw wonderful benefits. I still believe solar is important for the environment but I am not seeing the savings I thought I would yet but we will see what happens in the summer. Right now not great with savings.. I was told to use a refund program for solar and that I would give that to Mosaic to lower my costs but when I called to ask question about this for tax purposes I was sent the contract to send to my CPA so not happy about that. Still not sure what to do if the refund comes through. More support after solar is put in should be considered by the company.

2 years ago

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Verified Customer

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Felipe and Laura Pereira West Jordan, UT

The process with ION started out really great. We did have questions about possibly upgrading our voltage when we added the panels and they never got back to us about their in-house bid, despite calling and emailing multiple times. We did move forward with the solar panel installation though. However, despite getting 3 panels more than the basic recommendation for our current usage, we are still paying our normal electrical bill on top of the Solar Panel loan. I’m not convinced that there are actually producing as much as ION projected the would in the spot that they chose. I tried reaching out to them again, but I get lost in voice mails. It’s like once they’re done the umbilical cord is cut and you’re done.

2 years ago

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Verified Customer

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Wayland Pittsburgh, PA

Sales team was professional, pleasant and helpful. Installation team was polite, professional, provided great service and left the property neat & orderly. The service is fantastic. My electric bill is tremendously reduced to $25-$40 month.

2 years ago

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Verified Customer

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Adolphe Chesapeake, VA

I like they speed of the installation and the overall look of it. My only regret is a 25yr bill for the install. I look at that cost and I don't think my saving will ever equal the cost. I can't afford to remove it and when my monthly payments change after a year the struggles will really begin.

2 years ago

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Verified Customer

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Joseph Williamsburg, VA

Our overall experience with ION Solar has been very positive. We appreciate their follow-up with each stage/phase of the installation process. From the initial consultation to the system activation, the experience was remarkable! In our opinion, ION Solar is a first rate company that we are pleased to recommend!

2 years ago

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Verified Customer

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Brett Roquemore Suffolk, VA

We used ION and are very happy. They did not sell a larger system than we needed. I noticed other providers seem to sell oversized systems. We also had an issue with some investors and IOS replaced them all and got us back online in no time.

2 years ago

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Verified Customer

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Jesse Henrico, VA

ION has been very responsive and professional. We are relatively new Solar customers. Squirrels damaged our wiring and ION installed critter guards. We had some issues with inadequate wiring or panel effectiveness that was quickly detected and repaired/replaced. I highly recommend ION Solar

2 years ago

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Tabitha Getz Denver, CO

They were very helpful and attentive to getting everything set-up and signed to get going. Once the panels were on though, it's been a very slow and frustrating process to get a consistent project manager to keep the project going. I've had the panels on my house for going on 2 plus months and we've been held up by tech's not putting the right stickers on boxes. I've changed project managers like 3 times. You really have to call and be a squeaky wheel in the last steps to keep things going it seems.

2 years ago

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Verified Customer

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Gerald Deer Trail, CO

We had 5 different installers install our system. Then there were problems, i.e. wrong electrical was on the schematic and it had to go back to the drawing board to get approved. One guy started installing panels and it got dark. Said he would be back. Found out he was from out of state. 4 more installers came out until the install was complete. Then there was a loose wire and various other things. They changed project managers. The first was a guy I think they got rid of. He was just all talk. When Lyn F was put on the job things started happening. I personally called the town of Deer Trail and arranged the inspection which was today. It was approved so hopefully it will be up and running soon.

2 years ago

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Verified Customer

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Samantha Kilday Portsmouth, VA

My first interaction with the team was phenomenal. Chris walked me through the process from start to finish, described the benefits realistically and made me feel comfortable in my decision. Since installation, it has been great. They have answered all my questions and provided any necessary request I've had

2 years ago

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carrol bains Virginia Beach, VA

Everything from interview to sales briefing to actual installation and full operation were executed very professionally, and promptly, with schedules met at every step. System immediately began taking over the electrical usage at home. No electric company bills for the summer months! So far, very satisfied with the system.

2 years ago Edited May 15, 2023

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Jeffery LeGree Jr Fredericksburg, VA

The solar is working well. They should of suggested more panels to attract more energy but the panels have saved me a lot on my monthly bill. The process was smooth and the install came before you knew it. Thank you for everything!

2 years ago

ION Solar Reviews