ION Solar: Read 1,826 User Reviews From Real Homeowners

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Verified Customer

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Karen Franklin

Everyone did amazing job! We like how everyone was professional at their job and polite.

11 months ago

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Paige Barnes

We had a really great experience. They were very transparent throughout the whole process.

11 months ago

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Andrea Hoppes

Customer service is outstanding. We have had a great experience with our solar panels

11 months ago

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Christian Burton

They came on time and worked diligently to get everything done in one day. Everything looks great!

11 months ago

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London Morrison

I have saved a ton of money since I had my Ion Solar System installed. No regrets at all.

11 months ago

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Dawn Nienast

Getting solar panels have significantly lowered our power bill. Such a great investment.

11 months ago

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Jacquelyn Dehart

I am happy with my solar system. It has been a great cost savings for us especially in the summer months.

1 year ago

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Daniel Ames

Ion did a good job communicating throughout the process and their customer service is very responsive.

1 year ago

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Sylvia Kirby

We having a great experience working with The solar panels so far, and hoping to save even more the coming years!

1 year ago

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Kim Burklund

The financing took a while, but overall every employee that I dealt with was wonderful. Very professional and quick installation

1 year ago

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Pete Narushof

Very helpful at every step of the process. Easy to get a hold of for answers to questions. Everyone I interacted with was friendly and professional!

1 year ago

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Philip Osburn

The whole process was made extremely easy from start to finish. We are very happy with the product and the savings.

1 year ago

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Vasanthakumar Natarajan

All the process started immediately after contract signed and also installation completed quickest and on time

1 year ago

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Joshua See

They did an amazing job. They were quick and efficient as well as very nice and explained everything.

1 year ago

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Ferdinand Martin

2 thumbs up. I’m electrician and i knew about installation and operation of the solar. Theirs were great.

1 year ago

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Valerie Shasteen

The process for solar has been easy and the communication excellent. I am very satisfied with having solar.

1 year ago

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Kendra Martz

Amazing customer service!! Purchasing solar panels was the best decision! I am so glad we found them!

1 year ago

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Judy Baker

They were very informative and kept us up to date through the process but haven't had it long enough to answer otherwise

1 year ago

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Marilyn Vanvliet

I would highly recommend Ion Solar. Customer service was excellent in all aspects from Sales to timely Installation!.

1 year ago

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Oscar Valencia

I like the attention given to the customer everyone I interacted with was very professional and very knowledgeable.

1 year ago

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Felix Alfonso

The assigned Energy Advisor kept track of the project and provided clear communication throughout the process.

1 year ago

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Seth Bowers

Everyone I interacted with was friendly and proactive about getting to the next step of the process.

1 year ago

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Israel Gomez

The process was simple ION handled everything. Since I got it I have only used solar energy none coming from the city.

1 year ago

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Louis Guerrero

Great service and friendly staff. They showed up in time and made a clean install of all the associated equipment.

1 year ago

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Rachel Rankin

Aside from solar itself and the install, the personal cust svc is OUTSTANDING. I am both impressed and pleased!

1 year ago

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Robert

Installed competently! All our needs were met and questions answered. We are very happy with our system.

2 years ago Edited November 11, 2024

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Verified Customer

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John Aurora, CO

I think they use some of the best components in the industry based on my understanding of all the stuff that's available and out there.

2 years ago

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Zachariah Aurora, CO

They did a great job on the install and were very professional and courteous about everything. It went really smoothly.

2 years ago

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Dinesh Aurora, CO

Installation went well, no hassle. As long as you're going to give the best pricing you're going to get more customers.

2 years ago

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Anonymous Buda, TX

According to schedule, it was very quick. No issues that I can recall. They're very responsive and available.

2 years ago

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Verified Customer

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James Rodriguez Albuquerque, NM

I was highly satisfied with the presentation, proposal, install, and follow up of the entire process.

2 years ago

Reply from ION Solar

Thank you James for your review. We are glad to hear about your satisfaction with the entire process.

Jan. 11th, 2023

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Verified Customer

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Kingsley Albuquerque, NM

It went smoothly, but it took a bit more time perhaps due to all the approvals and all those things.

3 years ago

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Felisha Albuquerque, NM

Any questions that I have, they're quick to respond and give me the answers to. It's the best quote that we got.

3 years ago

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Jerry Albuquerque, NM

It's all manufactured in America. Very quick, very smooth and a very clean installation. They answer every inquiry.

3 years ago

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Anthony Mark Anderson

American Home Design did a great job for us. The team was efficient and quick. I am very happy and satisfied with their service. I will definitely recommend them for your home improvements.

1 year ago

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MaryBeth Miles

18-panel ION Solar finalized. ION did:permits,documents,work,approvals,inspections & ION paid. We saw a significant reduction in energy bills in 2 months. Thank you, ION Solar, for a job well done.

1 year ago

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Jocelyn Las Vegas, NV

I liked how fast and easy the process was. I only had one initial meeting with the sales person and they took care of everything else. I liked that I didn’t even have to deal with my HOA.

2 years ago

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Aaron Jaeger Lake Forest, CA

Hey. You guys are pretty awesome. U guys have been awesome so far. Only exception was turning on after plan to operate certification. The system looks great. Family is super excited.

2 years ago

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Verified Customer

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Sherri Stratton Las Vegas, NV

Professional, fast, on time, on schedule. My only problem is my bills are still high in the summer and I still don’t make enough power for the winter. Otherwise, no issue.

2 years ago

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MMMS ACS Boerne, TX

The process took 7 months which is ridiculous. It took so long even my solar loan payments began! Fortunately Ion agreed to pay for the 2 months of payments when there was a overlap of the loan kicking in but the solar not being turned on. I did enjoy their customer service line though. Sweetest phone reps. I also liked my sales rep Noe. His sales presentation and knowledge was impressive.

2 years ago

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Verified Customer

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Jackie S Beaverton, OR

Our sales representative was very organized and knowledgeable. He was never pushy and made sure everything he told us was followed up on. The whole company made sure we were kept in the loop throughout the process.

2 years ago

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Michael Beaverton, OR

The installation of the system had a slow start, and then I noticed a leak in the roof after the installation. The installer came back and had to reseal all the mounting holes. The system is working great and saving me money!

2 years ago Edited January 10, 2024

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Verified Customer

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Russ Cagle

Excellent communication pertaining to the ongoing progress of the permits required. The construction details were very descriptive as was the final construction performance. My only frustration was the documentation required to obtain the tax rebate.

2 years ago

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Lee Las Vegas, NV

ION did exactly what they said they would do and when they said they would do it. I’ve recommended ION to my friends and couldn’t be happier with the results. Not paying an electric bill in Las Vegas? No brainer.

2 years ago

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Travis Winks American Fork, UT

Ion Solar did a good job putting my system together. I am very happy with it. Just wish they showed you how to clean the panels when they get dirty. My lower panels are producing almost half as the top panels because they are dirty (so I think).

2 years ago

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Verified Customer

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J. Chuan Henderson, NV

Installation is the cleanest I have seen among all my neighbors. I love the fact that they used American made products to support our economy. Great people, products and service!

2 years ago

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Leslie Portland, OR

So far I am still wondering if this was a great idea as I had my home reproofed in preparation to have my solar system installed. I've heard little from ION Solar since installation and I feel communication as we go would be helpful and not due to my age. Explanations and reminders of our responsibilities as far as upkeep as owners with lists of proper accredited companies to contact and use would be so helpful. Where's the Tax information for being able to receive a credit as offered?

2 years ago

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Rick Acaccia

I did not get satisfactory results from customer service. I asked on several occasions for someone to come out and check my system. I was told (essentially) not to worry about it that they could see remotely that my system was working fine. I'm not satisfied that everything about my system can be deduced remotely. I feel that I was put off and never given an answer to the question "What do I have to do to get someone to come out".

2 years ago

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Verified Customer

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Karenga Ross

Great communication with Matt and team from the start to the end. Knowledgeable, professional, and helpful staff. The install looks great! Our panels are producing well, the app works great, and we're very happy.

2 years ago

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Verified Customer

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Teresa Las Vegas, NV

They came in and did the work in one day! The “red tape” was a mess but they handled all of it. They dealt with the HOA, NV Energy, and the CCBD, I never had to be involved.

2 years ago

ION Solar Reviews