ION Solar: Read 1,207 User Reviews From Real Homeowners

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Verified Customer

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Norman Albuquerque, NM

I am totally satisfied with the process that we have gone through. At this time we have not completed it because I have asked for a delay and they were willing to give it to me. ION Solar was the only company that offered it to me the product at a price that was less than what my current bill was.

1 year ago

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Verified Customer

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Noah Albuquerque, NM

They were very proficient at what they were doing and they took care of our the work with the homeowners association. They did all the legwork and I didn't have to do anything. They were very professional. We don't have an electric bill, so we don't pay anything other than the the hookup cost. And we don't have any problems with the system so far.

1 year ago

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Verified Customer

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Anonymous Albuquerque, NM

The workers were very efficient and friendly. It went very smoothly. We have encountered some issues with our electric company here in regards to getting a transformer capacity increased and also wa are now on hold for our final inspections and ION has kept us informed throughout this process.

1 year ago

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Verified Customer

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Stephen Albuquerque, NM

They stayed in contact with me during the installation process and kept me in the loop on everything. They came into a couple of engineering problems that they didn't anticipate and they were able to fixed that right on the spot and so I was very pleased with it. It works well.

1 year ago

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Verified Customer

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Jennifer Albuquerque, NM

They answered all the questions that I have every time I called in, they helped me out right away. It went really well. They set a date, they showed up on time. They called ahead of time because I lived so far out and they were done within a day. It's great quality.

1 year ago

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Verified Customer

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James Albuquerque, NM

I haven't had any problems or any issues with it. The installation process was very easy. They were here bright and early, had all the work done real quickly and it went very smoothly. I've had positive feedback every time I've talked to anybody.

1 year ago

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Verified Customer

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Kamil Albuquerque, NM

We've had no issues with it. Everything works like it's supposed to. The installation process was very simple and a smooth process. Everything happened when it was supposed to happen and it was just a very easy process.They were easy to get a hold of and they always got right back to you and were very professional.

1 year ago

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Verified Customer

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Stephanie Tello

Professional and to the point. Thank you for not wasting my time.

2 months ago

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Verified Customer

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Danaseeo Turner

The entire process was easy. Chris explained everything in detail.

2 months ago

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Verified Customer

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Oleksandr Kravtsov

Fast installation, save my electricity costs. Great service.

2 months ago

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Verified Customer

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Charles Cheeld

Did not like the sales calls, but the solar panels so far are great.

2 months ago

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Jason Dana Las Vegas, NV

The first time Justin came to our house he answered all of our questions and was patient with us. After the first meeting, my wife and I decided now was not the right time and he understood. A few months went by and I reached back out and once again Justin answered even more questions. We decided to go through with it and am sure glad we did. Justin and the team at Ion Solar are awesome. They never seemed bothered when I would call or email them asking more questions. They were also very great at keeping constant communication with me letting me know what the next steps would be even up to once we had permission to turn our solar on they sent me an email showing me how to turn it on. If you are unsure about solar or what company to go with I most definitely recommend Ion Solar. Side note Justin even gave me a recommendation for my parents to get solar in California as Ion does not operate in that state. Justin went above and beyond!

9 months ago

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Rose Brown

ION Solar was a great company to work with. They have a great team that works together to get everything done. They kept me informed of everything.

2 months ago

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MaryBeth Miles

18-panel ION Solar finalized. ION did:permits,documents,work,approvals,inspections & ION paid. We saw a significant reduction in energy bills in 2 months. Thank you, ION Solar, for a job well done.

5 months ago

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Verified Customer

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Turake Tenwolde

From the first initial contact, to the sale to the installation, the ION team has been very professional, informative, and knowledgeable. Thank you, I am looking forward to seeing the savings.

2 weeks ago

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Deidre Knight

When we got a new house, we know we wanted solar panels. Within only a few months of moving in, the solar panels were installed and looked phenomenal! We worked with Jacob and Olivia and both were helpful, kind, and kept us in the loop. The install team was also polite and cleaned up after themselves, including sweeping the house!

6 months ago

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Grisel Miles Petersburg, VA

It was a pleasurable experience working with ION Solar. All staff members were courteous, knowledgeable, and professional. The installation from start to finish did take a few months, but it was expected, especially with an older home.

8 months ago

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Verified Customer

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Dikla Albuquerque, NM

1 year ago

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Verified Customer

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Elizabeth Aurora, CO

Install was nice and smooth. They did a good job, very quick considering how much they put up. We're trying to get to an answer as to why we're not generating as much electricity as we thought we were going generate, so it's not covering as much of our electric bills we were told it was going to.

1 year ago

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Verified Customer

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Brenda Buda, TX

They look well made and everything looks installed properly. It was pretty smooth, and pretty quick as well. Once Encore approved of the system, it wasn't too clear what was after because we still had a wait 3 months before we could change our electrical plan to a solar friendly plan.

1 year ago

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Verified Customer

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Mary Buda, TX

It's been good to me. My bill has gone down. Right now it's probably less frequent pains. Even paying the solar panels along with my electricity is still less than what my light bill would have originally been. It's good.

1 year ago

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Verified Customer

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Bevann Aurora, CO

It took probably double the amount of time for installation than what they had originally said. And it was kind of hard to get in touch with them to answer questions. The panels work just fine. The installation process went very smoothly.

1 year ago

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Verified Customer

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Holly Aurora, CO

They provided easy to understand information on the whole process and the pricing. Their customer service people were helpful. It went very quickly and smoothly. I don't have any complaints. There was some miscommunication between customer service and the installers about what time the installers would come.

1 year ago

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Verified Customer

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Leon Aurora, CO

Any questions I had they got back to me right away. Installation process went really smooth. They they came in, got everything done pretty fast. Its state-of-the-art. I mean some of the best equipment seen on the market.

1 year ago

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Verified Customer

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Bryan Buda, TX

It was very smooth. The guys came, they handled pretty much everything. They explained stuff to us and they got up and they did all the work and the inspections and everything. So it's very smooth.

1 year ago

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Verified Customer

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Anthony Manitou Springs, CO

I've called several times so far, someone answer me as soon as they could with great help. They were trying to answer very quickly and fix whatever the problem was very quick and well.

1 year ago

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Verified Customer

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Kenneth Albuquerque, NM

They've been very attentive. They send me emails, texts, and I always get a phone call too from the people. So I think it's been very good. They just came out with these panels that are more powerful panels and the latest technology.

1 year ago

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Verified Customer

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Justin Albuquerque, NM

They were responsive during the install process and up until I got my system going, but once I started having trouble with the tax on stuff as far as getting my credit in my state they were less than responsive and they kept telling me they couldn't help me with this and they couldn't fill that out. And I feel like there could have been some process improvement to make it easier on the customer as far as the state tax burden. They did decent job installing, plus the installers are great.

1 year ago

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Verified Customer

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Joaquin Serna

No pressure and walk you through every step of process

2 months ago

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Verified Customer

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Andrew Cutler Yorktown, VA

Installation was excellent and I am very happy with the installed product. The installation crew did a great job. They went beyond epectation in that there was an unanticipated problem with squirrel damage on the system that was being upgraded that was not specifically anticipated in the project contract and that they took care of at no extra cost. Project communications with Ion were sometimes good and sometimes not so. Persons were always helpful and polite when I called but different Ion persons were responsible for these communications at different stages of the project and it seemed that they did not always talk to each other.

1 year ago

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Verified Customer

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Kyle Graves

I believe it is too early to know if I will benefit financially. I will be able to rate better after completing 1 year with my solar in operation. I haven’t received any money from power sent to the grid in overages yet and I’ve been online for 9 months. The tax credit didn’t work out like I thought. It is going to be broken down by three years and not given all at once. This money was going towards the payment but I didn’t get enough back to make a dent. As far as the installation went and working with ION, it couldn’t have been any better. From start to finish everything went smoothly and happened just like they said. Everybody was friendly, knowledgeable and helpful which made the whole experience pleasant. My panels went online ahead of schedule. I received the best service and installation I believe possible. The fit and finish was perfect.

1 year ago

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Verified Customer

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Christian

I'm really enjoying my solar panels. Paying less to the power company and knowing that I can better budget for the future because I always know what the bill will be each month is amazing. I'm not one that uses a ton of air conditioning during the spring and summer months since I like to open my windows a lot and I'd rather be hot than cold. This allows me to store up lots of energy to be nice and toasty during the winter months without worrying about a huge bill every month just to be comfortable in my own home. All of this plus the fact that I know I'm doing something good for the planet and not contributing so much to it's detriment, which also encourages me to be more mindful of other sustainable measures I can take outside of recycling that I've done since a child.

1 year ago

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Verified Customer

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Curtis Manassas, VA

ION Solar installed my system in July 2022 and I have been very pleased. The installation process was quite efficient which resulted in an earlier install than expected. I received great communications throughout, and have had no problems whatsoever. I am able to monitor the system and have witnessed a significant decrease in power supplied by the power company. I have also received income from the sale of SREC credits. The solar panels are visually pleasing and have performed flawlessly so far. Based on my experience with ION Solar, I would highly recommend the company to anyone looking to change over to solar.

1 year ago Edited January 10, 2024

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Tim Burke Parker, CO

I felt like the salesperson was honest and accurate. I was able to pay cash and save big bucks instead of financing. Though not entirely ION's fault, the contract was signed in August, we didn't get the panels installed until December 28th, and it wasn't cleared to operate until February 14th. So, 4 months to get the install, and 6 total months to get it running. Not sure how much tracking ION could/should do with the local electric company and the town permitting, but that seemed a bit excessive. ION had a couple project coordinators swap out throughout the autumn and the final person (James) was top-notch. Any breakdown in comms was probably due to swapping out coordinators.

1 year ago

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Marlo Mullen El Cerrito, CA

Ion contractors explained everything regarding solar, the science, and the financial benefits specific to my home in a simple way that we could understand. He wasn’t pushy or combative, was very understanding of my concerns and answered all of our questions in detail, and made us feel extremely comfortable. ION was excellent at handling all the permitting and back-end paperwork. It indeed was a turn-key process, and we were installed in about four weeks from the day we had our site survey. We’ve recommended ION to a few of our friends, and they are enjoying the same experience so far. Fantastic company in our experience.

1 year ago

Reply from ION Solar

Wow Marlo, what an amazing review! Thank you for sharing your experience with us!

Jan. 11th, 2023

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Joshua nyarady Santa Fe, NM

The experience was great. It's a little quiet at first while the design part is happening but once it's done things start happening real quick. The installation was the biggest shocker. I have a two story steep pitched multi faceted roof with 16 panels they had to install. Start work by 8 and they left shortly after 12 noon. I couldn't believe they were done so fast. I didn't even have a disruption to my power even though they had to put in a new panel. Their installation is the cleanest looking installs you'll see. If you drive by and the solar panels look like they were part of the house design it's probably because it was done by them. The panels are some of the best you can get right now made in America and are almost 21% efficient. Those Chinese made solar panels have that ugly gray metal bands around the panel and throughout and it looks terrible. These are jet black and they look so good. I feel like I got my money worth which lately you just don't hear yourself saying anymore. Seriously if your thinking about Solar call these guys up they'll come to you give you all the details and info right on your couch and in a non pushy way. I guarantee after you understand the process you'll be asking like I did "where do I sign?"

1 year ago

Reply from ION Solar

Wow Joshua, what a review! We appreciate the feedback and that it was such a great experience for you!

Jan. 11th, 2023

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Christopher Sacra Severna Park, MD

Truly a great experience. I really appreciate how out of their way the Ion professionals were willing to go to get my system done right for me. Michael S (sales) and Heather G (permitting), and the electrician Matt (don’t know last name), and the panel install crew, went above and beyond to make sure I was happy with how things went. I’m very picky and had way more questions than the normal customer and they answered every one of them or got me an answer back on things they didn’t know right off. I’m super excited about my panels being turned on now, and they are already producing better than expected. I’m so happy and would work with The Ion Solar team in a heartbeat.

2 years ago

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Bill Rose Raleigh, NC

Having worked for a company that makes solar and wind power equipment, I knew the many benefits to society and the environment that solar played. But it wasn't until I met up with ION Solar that I saw how beneficial solar power could be to me and my home. It was eye opening. I can't speak highly enough of the ION Solar team, they were friendly and professional all the way; they explained specifically how a solar system based on net metering could make my home a safe, energy-producing facility and increase the value of my home. ION was with me every step of the way and provided the resources to get approvals from our homeowners association, the City and State, and Duke Energy (our utility) as well as the installation of the system itself. I can now say I've gone solar, and I look forward to seeing the cost savings and benefits that come from the ION Solar system.

3 years ago

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Devin McKnight Salt Lake City, UT

Just finished the process with ION Solar. It went well and no major hiccups occurred at all. It took a little longer than I initially expected but I am satisfied with the care and attention we received. It was very easy to work with Daniel B., our initial salesman and he was very upfront about how things work and did not feel like a salesman. He was polite and considerate of our time as we had at the moment of first meeting him gone through a very trying car accident. I definitely would recommend working with them if you have considered getting Solar and Dan will definitely get you taken care of.

3 years ago

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TJ Stephenson Los Lunas, NM

When I agreed to meet with Ion Solar representative Robert A., I had no intent to purchase anytime soon and prepared for a pushy sales person. To my surprise Robert was very personable, knowledgeable and willing to answer any questions I had and provide any additional information needed. Robert spent close to three hours with me to which I admit had flown by and at the end had a signed contract and a new customer. In no time at all Ion Solar sent out people to draw up the design for my home and inspect that it would work correctly. After signing off on the design Ion Solar began the process of getting all the approvals and licenses needed to install and run the system. Before I knew it the install team was at my residence and getting the job done. The install took about four hours and looked perfect after they finished. The solar panels were all laid flush and the equipment all matched so there wasn't anything to really draw the eye to the roof. No wires were left showing and everything was tidy and sealed properly. The crew cleaned the area to leave it better than they found it and vacuumed the area were they made access into the attic. I downloaded the recommended app on my phone and was able to track everything going on during the process along with track my solar system after the installation. Anytime I called I was given prompt answers and Ion Solar kept me up to date on everything going on.

3 years ago

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Glenwood Emory Shover Fredericksburg, VA

Thus far, I have been totally impressed with the professionalism of the ION staff. Communications between myself and ION have been timely and complete. As a mechanically inclined individual, I can tell whether or not a project is being installed properly (in my eyes). This installation is extremely "neat" and appears proper in every way. When the County inspector called me to schedule an appointment, he stated that he doubted that there would be any problems since it was an ION installation. He also stated that he has never found a single issues with an ION installation. That statement helps me sleep well at night as we have a very strict County Inspector's office here. I highly recommend ION and have already done so within my community. Neighbors have stopped in their cars and on foot to ask about ION. I tell them all I know and that ION is an impressive company to deal with.

3 years ago

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Pamela Stanley Norfolk, VA

From the first person who knocked on my door to the last call and text I recd this is by far the most organized company I've ever dealt with! They walked me thru every step PRIOR to me signing any contracts and once I signed they have been in touch every step in process. Now I'm all hooked up to dominion grid and doing good for planet and my electric bill plus added value to my home! So many in our Ocean Lakes neighborhood here in VA Beach are adding solar to their roof via ION Solar! Btw, if you decide to call them please say I sent you and I'll get a referral credit! I'm not getting paid to write this review I just want to spread the word this is def a company I'd do business with again!!

3 years ago

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Courtney S Spotsylvania, VA

I’m a little confused about the”Questionable Marketing Practice”, I was offered a complimentary energy report to see if my home would qualify. When the Energy Consultant came to my home to go over and explain my report, I could not have been more impressed by the professionalism. At no time was I pressured in to doing anything. After seeing the potential savings, it only made sense for me to start the process. My Energy Consultant (Dean) stayed in touch with me and kept me up to date with the process before I asked the questions. I could not have had a better experience. Thanks Dean, and thank you ION!!

3 years ago

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jamie schumacher Pittsburgh, PA

When I 1st heard about ION, someone visited my home which I typically consider a nuisance but I was already intrigued by going solar, they (a gentleman named Justin...sorry I do not know his last name...and Tyler P.) were extremely knowledgeable and you could tell ION cared enough to give them top notch education regarding Solar energy as well as their company. They were happy in their job with strong company values. I did my Solar research and found ION to be top notch and as impressive as they said within their industry so I chose them. My sales representative Eric F. was fabulous and also very knowledgeable, the entire team at ION stayed on top of my job consistently, I received emails and text messages keeping me posted on each step and even in between waiting periods they kept updating me on where we were at with permits, preparations, installation, electrician, and electric company approvals their permits. It really was an easy streamlined experience and I am up and running fabulously!

3 years ago

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Jeff Blundell Denver, CO

Like a lot of these sales experiences it did begin with a canvasser but he was a good kid and wasn't pushy. Frankly, nobody likes these but I'm not sure I would have gone through the process otherwise so it's hard to argue with the tactic especially in a new subdivision like ours. Brian met us and was prepared, thorough, and experienced. I'm a techy guy and he was able to explain the system and the process without fluffy sales tactics. The decision to go with solar is almost a separate decision from the integrator, that folks need to determine on their own but having trustworthy information from Brian helped me know whether the reality of owning a system was right for us. I determined we would be close enough to break even that being prepared for the inevitable power rate hikes made the timing right. Both Brian and Lorrente have a great grasp of the company's processes and used that knowledge to make everything smooth for me including things like getting HOA approval. It really required very little action from me overall and they were a pleasure to go through the process with. While it can take longer than some might expect it all makes perfect sense as you are dealing with the power provider, installation, certification, and inspection to ensure functionality, reliability, and safety. Installation team was effective, respectful and worked hard without complaint. We will certainly monitor the performance compared to the expectations that were set for us and update this review as appropriate but this team deserves a positive review for their performance thus far!

3 years ago

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Josh Koen Aurora, CO

If you are looking into getting solar, look no further. I came to Ion after I was referred to them by my family and a neighbor who had just worked with them. I had already been doing my research into different companies around the Denver Metro and had my questions ready when I sat down with Clay P, their sale representative. Clay was knowledgeable, professional, and friendly. He walked us through the process, the specs, the satellite images, artistic renders and the pricing. We were not hard to convince and signed that day. The “wait period” was fast. From sign to install we were getting panels up in about 30 days. The install team was great. Arrived during their scheduled window and were very respectful of our property and time. Each step of the way the corporate office was calling and ensuring we were satisfied and informed. I would recommend Ion to anybody!

3 years ago

Reply from ION Solar

Josh, thank you for such a wonderful review! We appreciate the time you took to leave us feedback. We are so happy to hear that you enjoyed your experience with our teams. We will pass on your kind words. We appreciate your recommendation and hope you are enjoying your solar panels!

Jan. 14th, 2021

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Tom Bourgelas Portsmouth, VA

I would like to thank ION Solar for a great experience with our solar panel system installation. When we ran into a few issues everyone was responsive and helpful in fixing the problem. I would especially like to thank Nathaniel M for correcting our data uplink issue. He called us to let us know when he was coming out to our house, was on time, and followed up to be sure everything remained working. He answered my calls right away even after working hours and was patient with an “old guy” explaining how to go thru the the process of connecting to the APP via the WIFI etc. I would like to thank all of the ION Team for a job well done.

3 years ago

Reply from ION Solar

Tom, thank you for taking the time to leave us a five-star review. We are happy to hear that our teams were helpful and responsive. We will pass on your kind words to Nathaniel. We hope that you are enjoying your solar panels!

Jan. 14th, 2021

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Larry and Diane C. ,

When told about ION, I was unsure about going Solar. Especially with so many scams. Carefully doing some research, I was going in with my eyes wide open. After carefully looking at my past electrical bills, I decided to sit down Jessica Gilden. Jessica G is a exceptional salesperson. I went into my meeting with them throwing fastballs, and they hit every ball. They hit a homerun. I'm glad that I've gone Solar. Every process was professional and well though threw. All questions and concerns has been dealt with right up to the end. Again, I just want to say, thank you for your patients and time. Larry and Diane C.

3 years ago

Reply from ION Solar

Larry, thank you for your fantastic five-star review. We will pass on your kind words to Jessica. We are so happy to hear that you installation went well and that you have enjoyed your communications with our team. We hope that you enjoy your solar panels and see the benefits of going solar!

Dec. 11th, 2020

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Tony Sutter Virginia Beach, VA

My experience with Ion Solar has been nothing but positive so far. The sales person I am dealing with (Jessica G) is very professional, knowledgeable, and very courteous. All applications and permits were submitted by Ion with little to no involvement by me. The installation of the panels and equipment was installed as scheduled, despite rain during the last part of the installation. The installers were all very polite and cleaned up after themselves. The city inspection was completed yesterday so I am currently waiting on the power company to come change my meter (final step). I look forward to having my panels up and running in a week or so.

3 years ago

Reply from ION Solar

Tony, thank you for the wonderful review. We are happy to hear you have found our team to be professional, knowledgeable, and courteous. We will pass on your kind words! We hope that you love your solar panels!

Dec. 10th, 2020

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Matthew Fifield Loveland, CO

We avoided solar salesmen for years because we didn't want to get pushed into something we'd regret. No regrets with ION Solar! They answered all of our (many) questions and walked us through what to expect at every step of installation, permitting, and activation. The ION service people were always on-time to scheduled appointments (no 'between the hours of 8am and 2pm' garbage) and very polite. They even vacuumed the inside of the house after getting in the attic and making a little mess with the insulation. I'm very pleased with how we are making energy now and I love watching our production on the ION App on my phone.

4 years ago

Reply from ION Solar

Matthew, thank you for such an amazing review! We are thrilled to hear you enjoyed your experience and hope you continue to enjoy your solar panels!

Nov. 13th, 2020

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