ION Solar: Read 1,207 User Reviews From Real Homeowners

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Verified Customer

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Angel Wakefield

So far great company to work with. Just waiting for pge to change our meter. Can't wait!

1 month ago

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William Mollenkopf

Answered all questions and never felt rushed. They stand by their product and workmanship.

1 month ago

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Cooper Aurora, CO

They have been very helpful. There was a time, a couple times where it's took a little while to get an answer, but other than that, pretty solid. They scheduled us for date to install and they were able to come out and just get everything done in one day for the most part. Obviously we had to allow access into our home and things, but it's pretty easy, and pretty efficient. There was one thing they had to come out and do again based on an inspection from the county, but other than that, it's a very simple process. It's been great equipment. I haven't had any issues with it so far, its been very easy to understand and we are definitely getting the benefits of the panels.

1 year ago

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Verified Customer

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Kenneth Millender Sr Albuquerque, NM

I generally don't do reviews. Ironically, I give reviews a great deal of consideration. After extensive research and after interviewing seven Solar companies, we decided to go with ION Solar. The professionalism and personal attention was head and shoulders above the rest. The genuine integrity we encountered during the entire process was more than we expected. Every objective our Energy Consultant discussed prior to, during, and subsequent of the installation was accomplished. The ION team kept us informed during the entire process. The level of stress associated with this endeavor was absolutely zero. Eric, our Energy Consultant along with Sophia, our Project Coordinator, were there for us during the entire process, literally just a phone call away. The inspector, the design team, the installers, and the technicians were incredibly professional, courteous, respectful, patient, and proficient. We were thoroughly informed and kept abreast of many significant details associated with our Solar project. This team was virtually surgical in bringing our green energy system to fruition. We were treated as family. Every question or concern was treated with the utmost respect and attention. To Sophia, Eric, James, Tony, Jeremiah, Ron, and all who contributed, we give ION Solar a "�Two Thumbs Up"�. My wife and I , would highly recommend to anyone seeking to go solar, "�ION SOLAR "�,a "�Hall of Famer"� of a company. We are thoroughly satisfied with the finished product.

1 year ago

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Verified Customer

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Susan Albuquerque, NM

I'm very, very happy with their service and the products. And I really appreciate the fact that they brought wonderful financing to me since I had, had a bankruptcy and the financing allowed me within a shorter period of time, just two years after the bankruptcy was closed, to be able to qualify. They have microprocessors for each solar panel and that enables easy diagnosis in case something goes wrong. They came up with a plan for the solar panel. They got the plan approved. They came and installed everything in one day. They were very easy to work with, they were very efficient and I couldn't say more positive things about them. They were excellent.

1 year ago

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Verified Customer

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Rachel Rankin

Aside from solar itself and the install, the personal cust svc is OUTSTANDING. I am both impressed and pleased!

2 months ago

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Verified Customer

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Christopher Kozak

The accuracy of the installation process. Organized digitally on the app

1 month ago

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Kristina Cohen

The process was easy. The team kept us informed at every step of the way.

1 month ago

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Verified Customer

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Jennifer Schioler-Linck

I like that they were clear in what the project entailed and communicative

1 month ago

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Verified Customer

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Robin Whitley

He’s very professional and very assuring very knowledgeable!

1 month ago Edited September 10, 2024

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Verified Customer

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Lynn Burke

Process was clear and took very little effort on my part. Very happy

1 month ago

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sherif sherif

I recently had a solar system installed by IONSolar, and I'm thoroughly impressed with their service. From start to finish, the team demonstrated professionalism and efficiency. The customer service was top-notch, with quick responses and proactive updates that kept me well-informed throughout the process. They were always on top of tasks, ensuring that everything was handled smoothly. What really stands out is their attention to detail. They provided all the necessary information upfront, making the entire process transparent and easy to understand. Additionally, the mobile app is excellent – user-friendly and a great tool for monitoring the system’s performance. I highly recommend IONSolar for anyone looking to transition to solar energy. Their timely installation and outstanding support have made the entire experience exceptional. Kudos to the team for their hard work and dedication!

6 months ago

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Jacob Parenti

I recently had the pleasure of working with Ion Solar for the installation of 17 solar panels at my home in Colorado, and I am beyond thrilled with the entire process and the outcome. From the very beginning, Ion Solar stood out with their exceptional communication skills. They ensured I was fully informed and comfortable throughout the installation process, from initial consultation to the final switch-on. There was never a moment when I felt out of the loop or uncertain about the next steps, which is a testament to their commitment to customer satisfaction. One of the aspects I was particularly impressed with was how Ion Solar handled all the necessary paperwork and approvals with the city and power company. This can often be a daunting part of any solar installation, but Ion made it completely hassle-free for me. Their team demonstrated a deep understanding of the regulations and requirements, ensuring everything was in perfect order without any delays or issues. The professionalism and expertise of the installation team were outstanding. They were not only knowledgeable but also very courteous and respectful of my property. The installation itself is a testament to their skill and attention to detail - it looks fantastic and blends seamlessly with my home's aesthetics. Most importantly, we were able to start generating power from day one, which was incredibly exciting. I cannot recommend Ion Solar highly enough. Their dedication to providing an excellent customer experience, combined with their technical expertise and efficient handling of administrative tasks, made the entire process a breeze. If you're considering going solar in Colorado, Ion Solar is undoubtedly the way to go.

8 months ago

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Verified Customer

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Sanjay Manitou Springs, CO

I have about six months experience and everything's been fine. It seems like it's working out really well. I got the notifications by text messages when they were gonna be coming out and then they would come out at the correct time. If there was any problems I told them my concerns and it was done pretty quickly. Everything went well. There was some damage to the roof, but that was the only problem. They're pretty responsive to our questions.

1 year ago

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Verified Customer

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Justin Buda, TX

I recently had an issue with our HOA saying something about our solar panels and they got it resolved within the day. It was great. I was able to reach out, got an answer and talked to a human. I'm not producing as much as I thought I would, but it's also hard for this winter right now. They installed as plan. It was a bit niosy, but that was expected.

1 year ago

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Verified Customer

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Tyler Aurora, CO

After extensive research and talking to several different companies, the. The quality and the the pricing seems good. I like that they didn't use contractors and that everyone works directly for Ion. Installation was very smooth. They were very good about walking me through various steps and then good about answering questions. They're responsive about giving feedback for any any potential issues. They have good warranties too.

1 year ago

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Verified Customer

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Michael Aurora, CO

I have a Direct Line to the the head guy there and anything we need, we just text him and he's on it. Our installation happened during the holiday season, so it took a little bit longer. And then also with COVID going on at the time, nobody wanted to come to work and it was all expected. Took a little longer than it should have, but it all worked out in the end. So far we haven't had any issues with anything. It's been going on, I think a year now.

1 year ago

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Verified Customer

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Samuel Aurora, CO

It's worked perfect, I've had no problems with it at all. Getting them on the roof was easy. They just took a day. They sent the people out who inspected the roof and then they said they were coming and they came and they got them up there and got any trouble at all. Very easy. They answered all the questions I've had. I did have a couple times when I had trouble with the app and they helped me figure that out. They've been really helpful.

1 year ago

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Verified Customer

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Maximilian Buda, TX

I felt my salesman was really trustworthy. But the whole solar industry, there's a lot going on and ion is definitely no different. They didn't have the best financing option. It was definitely the best value for your money out there right now, its just not necessarily the best quality. It was smooth. I think they were in and out in a day, and I don't think they needed more time than that. I think they only had the power down for 15 minutes. It was remarkably fast.

1 year ago

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Verified Customer

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Steve Buda, TX

They kept me apprised of each and every single solitary development throughout the installation and procurement of the solar panels being put on my roof. We were well informed throughout the entire process. When they installed it they left 0 indication that they were ever here. In other words, there was no debris around my yard or around my house. They did it inside of 1 working day during the daylight hours. Minimal noise. It was just a very good experience.

1 year ago

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Verified Customer

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J Albuquerque, NM

It all went really smooth and according to what they had quoted us and so forth. We were very pleased with their service. They contacted us by text every step throughout the whole process. The installation went very well. It seemed very easy to for them to get everything set up. We didn't have no issues whatsoever. We've only had it for maybe four months and we really haven't had any concerns, questions, or anything going wrong or anything of that sort, so everything's been going good from start to end. The service that was provided was excellent.

1 year ago

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Verified Customer

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Steven Albuquerque, NM

Everything seemed pretty smooth. Install was fairly quick. They came early in the morning and they answered my questions and and gave me advice and tips on how to conserve energy. It went well. Whenever I had questions, if John couldn't answer them, he would always have a supervisor call me and they would also go over the contract. When we initially decided to go with with them, the contract was read paragraph by paragraph by one of the managers or supervisors with me and John. It was pretty informative and covered a lot of the bases.

1 year ago

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Verified Customer

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Rex Albuquerque, NM

1 year ago

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Verified Customer

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Deborah Albuquerque, NM

Their customer service was excellent. The team that actually came out to my house was excellent. They were knowledgeable and also the people that I did speak to on the phone were knowledgeable. The installation went smoothly. It was just a long process, though. There's a process or steps that you have to go through, but it was it was great. They were on top of it, when I called them and asked them a question they had somebody to answer. If they couldn't answer they would find somebody else to answer. They were pretty prompt,

1 year ago

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Verified Customer

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Lauren Albuquerque, NM

Friendly and informative staff that explained all my options to me. They were quick to answer, clear in their explanations and took the initiative to communicate with me. Installation went great. They showed up, they were descriptive and what they were doing. They installed it on the roof of my home quickly and efficiently. It's been flawless for us so far.

1 year ago

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Verified Customer

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Tkdem Grmay

The walk through of the process was quick and easy to understand and installation was fast.

2 months ago

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Verified Customer

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David Roberts

Great communication, great follow up. The system has delivered on what they said it would.

2 months ago

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Brent

I got a quote from Ion and was interested until I got other quotes. Each quote was similar cost or lower. The issue is Ion was quoting a system much smaller for the same price. When I did my research I fond out they exaggerated the production by 30% over what the system could produce. If you go with Ion make sure the system size is the same as you others are quoting otherwise you'll be stuck with a much larger energy bill than they tell you.

1 month ago

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Verified Customer

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Kervin Prieto

ION Solar is a great company. Everyone we worked with (Brandon B., Frankie, Ruben) has been very helpful and professional.

1 month ago

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Lannette Acquah

I really liked how I am saving money and energy at the same time!

1 week ago

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Verified Customer

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Artavious Frost

Great customer service. Very informative personnel

1 month ago

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Verified Customer

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Brandon Williams

Great communication and explanations on everything

1 month ago

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Cheryl Hutto

Experience was pleasant with no major issues.

1 month ago

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Bonni Gallion

The entire team was professional, courteous, and know.

1 month ago

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Bruce Pugh

Easy to refer people. Very good. I would recommend.

1 month ago

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Jonathan Martinez

Friendly and attentive team. Easy process.

1 month ago

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Nicole Reeves

The whole process has been easy and everyone so friendly!

1 month ago

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Michaela Aurora, CO

1 year ago

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Paul Aurora, CO

I never even had to contact them. They were ahead of the game, let me know the next step every time. It was kind of seamless. They did what they told me they were going to do, and it was done. So far it seems to be good quality.

1 year ago

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Verified Customer

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Christopher Aurora, CO

When I was shopping for solar, they were the best price, although it has gone up now. They were very helpful with my last claim. I got a phone call right away to let me know what all was going on at the time, what was needed, and what was going to happen.

1 year ago

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Verified Customer

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Susan Aurora, CO

They were fantastic from beginning to end. I was impressed with sales, install, everything and the way they communicated along the way, the way they came back when there was an issue. I mean everything. I thought it was outstanding.

1 year ago

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Verified Customer

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Terry Aurora, CO

They are very responsive and get back to you and help try to problem solve as quickly as we can. Install was seamless. Didn't even realize that they were there. My coworker has a system from a competitor he has more panels than I do, and my system outperforms him on a daily basis.

1 year ago

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Michael Buda, TX

It's pretty durable and it's nice equipment and stuff. Installation process went pretty smoothly. I didn't really have that many issues. They did have to replace a couple parts after they came and installed it initially, but it wasn't really a big inconvenience. I had some problems getting a hold of my representative for my solar and stuff like that because it wasn't completed like they said it was.

1 year ago

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Verified Customer

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Charlesq Buda, TX

They were very quick to reach out when I had any issues or brought up any concerns. It took about a day for them to install the solar itself and then the battery took another a couple of weeks for completion. It's some of the industry's best equipment. They were good overall just had some issues with my specific installation that they still haven't really addressed.

1 year ago

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Verified Customer

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William Buda, TX

It was a smooth transition with installing. I did notice one thing when they were initially installed, I guess they did them too high and they had to lower some of the panels so all of them would fit because I had I have 36 panels. So they had to shift a little bit, but I mean other than that, there weren't like unnecessary holes in the roof or anything like that.

1 year ago

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Freddrick Manitou Springs, CO

I really didn't know much about solar and Ion Solar came out and they had a great presentation to let me know the advantages and the benefits of having solar. They came, set everything up, gave me an app and showed me how to use the app to monitor everything, so it was just great fit.

1 year ago

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Verified Customer

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Daniel Buda, TX

It's saving me a bunch of money and I haven't had any issues with it yet. There were several times I would reach out to the customer support representative that was assigned to my project and they did not get back to me and then it turned out that the individual didn't work for Ion Solar anymore, so my account didn't have a representative assigned to it and so I was talking to nobody. I understand that things fall through the cracks or whatever, but I there was a period there where I was asking questions and looking for answers and was not getting them for quite a while.

1 year ago

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Verified Customer

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Israel Buda, TX

It went super quick, to the point that I had left for work, by the time I got home, the solar panels were all installed. They're very comprehensive, easy to use. We just had an ice storm, so very durable because I've had no issues with my equipment.

1 year ago

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Verified Customer

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Sam Dazzo Albuquerque, NM

Well I advised Ion that we have a home owners association that requires any structural changes to be submitted to them first and they stated they were aware and would send the plans to the homeowners association and now a year and half later I have been fined hundreds of dollars because that was never done. According to them. I can no longer pull the plans and have contacted ion but haven't gotten a response. In addition, I was told I got state tax breaks but I am unable to get the state tax breaks because I need a certificate of installation to provide to the state and have emailed and requested help getting that and have never received a response. It seems like customer service is great prior to installation, but then gone after

1 year ago

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Verified Customer

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John J Cormier Rio Rancho, NM

The whole experience was pleasant. Level of communication was outstanding! The only thing I would not rate a 5 star would be the app I downloaded for my system. It gives minimal information, and is not a robust tool for the consumer.

1 year ago

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