Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Featured Review

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Melissa Carter Leonardtown, MD

Waiting for part but was pleased with our first meeting.

4 years ago

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Verified Customer

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David Yeske Groves, Texas

Been with Choice for some time now and so I'm just so glad I had it ! But now I would like to know if you also cover garage doors not judy remote have some door panels that are in Question please get back with me thank you David Yeske

1 week ago

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Norma Jean Thomas Maryville, Tennessee

Your service is excellent but I am not very pleased with your rental warranty. There seems to be a problem with the 75.00 deductable. My condo is rented. I do not live there. The last service this was a problem for me. I was told It had to be paid to the service tect when he arrived?? This should be paid thru my rental company and my payment is on file thru them? I cannot be there to make this payment. This needs to be handled if you take care of rentals. This is the reason my condo is with a rental company. I pay for their service and do not want to be worried with it..Not sure who is at fault here.

5 days ago

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Verified Customer

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Pat Bart Los Angeles, California

I like how easy it is to put in a claim. I like how quickly Choice responds to my claims. I like that Choice Home will arrange to fix what can be fixed and will replace what can’t be fixed. I don’t like it when any company I deal with raises their prices for no apparent reason. I think $100 is too high for just coming out to assess the problem. So far I trust Choice Home to help me take care of my home on a fixed income. Thank you for the opportunity to share this information.

2 weeks ago

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Verified Customer

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Stanley Fonseca Peyton, Colorado

Choice Home Warranty has been extremely helpful and responsive to my repairs. Although, I am still learning how the process works with each repair, the results have been very good. There have been out of pocket expenses, however, the cost with the warranty coverage versus completely paying out of pocket appears to be reasonable and worthwhile. I especially love when I can request a vendor that is on the list who has performed work on an appliance that demonstrates excellent customer service and work. Learning the warranty process will take time to adjust to. The more claims that are submitted, you will be able to make your own assessment. So far my evaluation is very good. I thank everyone for their outstanding customer service, care, and support.

1 month ago

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Keith Brown Phoenix, Arizona

I actually ended up calling to talk with a customer account manager in lieu of signing up online. It saved me a significant amount of money and got me 6 free months of coverage by signing up for 3 years. yes, they upsold me, but they were already competitive to what I had shopped online and they saved me well over $500 by placing my order with the account representative.

5 days ago

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Verified Customer

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Tami Tabacchi Sacramento, California

I just recently began with Choice Home Warranty. I was with a previous company for almost 20 years. They progressively became problematic. Choice had excellent reviews. They have lived up to my expectations. I made a call, they assigned a technician, he came out and fixed the problem. Great job!

2 weeks ago

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Verified Customer

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Richard Burton Alpharetta, Georgia

It's very nice to have a warranty like this . We don't have to worry about anything because just about everything is covered. The staff were very nice and the service was prompt and the technician did a very good job. I would highly recommend this company

2 weeks ago

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Verified Customer

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Steve Clayton Cedar Hill, Tennessee

I just had a garbage disposal failure and was very happy to have a technician out and have it replaced within 48 hours and no additional fees other than the standard $75 charge. All my experiences have not been this flawless, but there have been a couple where the outcome was exactly as advertised. This was one thank you.

2 weeks ago

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Darryl Baker San Antonio, Texas

My technician Alan Valdez, contacted me when he was 30 minutes away. Alan was professional & personable explained everything to me, as he was performing repair. Should I need service again I would ask that you send Alan Valdez.

3 weeks ago Edited July 5, 2026

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Verified Customer

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Susan Allen Pearl River, Louisiana

First…their pricing seemed reasonable. I’ve never bought a home warranty before so I talked to several companies. To date I have had to call twice for services on my washing machine. I was very satisfied with the last company that they chose, the owner of the company actually came with her assistant, and they did a wonderful job. The first company/service man that they sent, he was a little, put offish and not very responsive or friendly. But he got the job done, although he did bend the lid of my washing machine.

1 month ago

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Verified Customer

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jeffrey lagasse USA

1 month ago

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Verified Customer

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Diane Crownsville, Maryland

After CHW denied my claim to to replace my fridge, they gave me the opportunity to appeal their decision. I spoke with a Rep. to review and access the issue. She sent a second Tech out, which confirmed a replacement was need. CHW then said the claim was now honored and the replacement covered. I'm really not pleased with the replacement amount for a GE top of the line refidgerator ($818), that it took nearly 4 weeks to complete the process and not having a refridgerator for 4 weeks, and another possible 4 weeks to receiv e the reimbursement check ( 15 - 30 days). I did nothing wrong, just filed a claim and expected CHW to do their part.

2 months ago

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Verified Customer

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Leon and Gwendolyn Bryant Washington, District of Columbia

What I like or dislike is very dependent on the service provided by the technicians who take the call. The last Service call was handled by Dalton of Yellow Springs Plumbing based out of Frederick, Maryland. All 10s across the board. Stellar. Beyond satisfied. Prior to this service call; all three members of my family who have individual CHOICE warranty contracts and had received basic satisfactory or unsatisfactory service from those service technicians, to the point we all conference call to see if we wanted to continue our individual property contracts. Until Dalton of Yellow Springs PLUMBING, the service received had been MEH…not good or bad…just okay.

2 months ago

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Kurt Frohlich Reno, Nevada

Making the request for service, in this case an electrician, was easy. We got a contractor assigned within a few hours, and were kept informed all along the way via emails from Choice. Contractor showed up on a little early, was finished in 20 minutes.

6 days ago

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Verified Customer

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Jo Ann Porter Charleston, South Carolina

Your prices were reasonable and when I called your customer service was amazing and I recommended you to my friends as well so keep holding up your end and I will continue doing what I do.

2 weeks ago

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Verified Customer

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Lee Anne Esposito Chicago, Illinois

I’ve had several good experiences with Choice warranty over the past five years. They saved me a considerable amount of money and repairs to my refrigerator and Washer And Dryer!

2 weeks ago

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Verified Customer

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Bon Addis Bonita Springs, Florida

CHW has good reputation, came out to fix our AC , not sure it’s going to last since the last fix but the guy who came to the house was great , hope he always come back to help us as needed!

2 weeks ago

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Verified Customer

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Pamela Hardy Palm Harbor, Florida

Easy to get a technician and log in for a claim on line. I have signed up for choice twice now and just by asking a few questions I got the fee I wanted and contract I needed.

2 weeks ago

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Verified Customer

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Gloria Lake Elsinore, California

Needed to find a more reliable home warranty insurance company as the one I was with did not return calls, did not schedule repairs in a timely manner, and often was advised that repairs were not covered. So far am pleased with Choice Home Warranty.

1 month ago

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Verified Customer

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Joan Sullivan Simi Valley, California

I had made the choice about 18 months ago ,?price per month was given but they have raised it and I wasn’t notified, first experience wasn’t good but this last experience went much better, Sid City was excellent company that did my hot water heater! I pray

1 month ago

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Verified Customer

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Karen O Donnell Norfolk, Virginia

The washing machine repairman called quickly, came as stated, figured out what was wrong quickly, gave us good general advice about our model, ordered a part and it was fixed quickly. He was professional yet friendly. Could not ask for better service.

1 month ago

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Verified Customer

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Glasco Edmonds Richmond, Virginia

Technician came in on time and evaluated the unit and told me what was needed and that it was covered and that he would take care of the unit with a replacement. He completed the job and we completed his paperwork and he was on his way to the next job. Great people.

1 month ago

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Verified Customer

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Daisy Washington San Diego, California

I was with AHS for years but was very disappointed in their business practices. I saw your advertisement on TV and decided to give you a try. So far everything about your company has been nothing but positive. You seem to use only the best repairman and so far I am very satisfied with your service.

1 month ago

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Verified Customer

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Sharie Lehi, Utah

In the past, I had a couple technicians that I wasn’t so happy about that. They did the job recently. Every time I’ve called. It’s been a great technician right on time quick and had the job finished and fixed in 20 minutes or less amazing.

1 month ago

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Verified Customer

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Christine C Grice Miami, Florida

I have a contract with Choice Hone Warranty. Usually the business representatives are terrible but I thought that I would try again. This time I hit the jackpot. The business responded and arrived timely. He resolved my situation with one visit! He was professional as well as kind. Great!

1 month ago

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Verified Customer

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Anthony Newman Woodstock, Georgia

We were hesitant to get a home warranty but with an older home it makes good sense. So after 6 months we called on Memorial day weekend and were very happy with the service we received from a independent contractor whom fixed our heat pump. We highly recommend Choice home warranty

1 month ago

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Verified Customer

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Ted Collier Las Vegas, Nevada

1 month ago Edited May 27, 2026

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 13th, 2022

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Cindy Wilmington, Delaware

They initially had problems with them finding a plumber in our area to come out to our house. It took over a week, and I eventually had to threaten to cancel my contract. I was frustrated because I received an automated message saying that I could find my own plumber and they would reimburse or support the service. When I called, I explained that this was not what I had been told when I purchased the plan. I was assured that they would handle these arrangements for me. The manager I spoke with was very helpful and understanding. She asked me to give her 24 hours to find a plumber, and if she was unable to do so, I could cancel my contract. I agreed to that arrangement. She was able to find a plumber within the promised timeframe, and the plumber who came out was excellent. Because of her efforts and the quality of the service provided, we decided to give the company another chance.

3 weeks ago

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NB Ona, Florida

I am very happy with the services that I myself had received overall for my claim. The response from the technician was rapid; I mean next day! He did an excellent job and completed it utilizing what he had on hand, instead of having to wait for ordered parts. It was perfect. Choice has also seemed to have improved big-time. The Customer Service rep was very polite and helpful. My husband and I have had Choice for a couple of years, and since his passing, I can't thank this business enough for helping me through my own first-time customer and claim process. The following review is based solely on my own experience recently. Thank you, Choice!

4 weeks ago

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Verified Customer

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Nancy Salt Lake City, Utah

I called and reported the problem, the diswasher wasn't working properly, sometimes would add water, sometimes not. It seemed to have a mind of its own. It took a few days for a Whirlpool rep to come out, but I was so grateful Choice had him come out. He was a special Whirlpool only gentleman...he knew his business and told me what the problem was in just a few minutes..He took it apart and put in back together as though he could do it in his sleep...He was so nice, very professional but also very congenial and professional. Couldn't have had a better repair person. Fantastic service

2 months ago

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Verified Customer

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Lora Buggica Palmetto, Florida

I am 80 year old widow so it is very important that I haves a warranty company that is dependable I have been with Choice Home Warranty for 4 years . They’re very prompt in getting a technician to set an appointment the next day. They send out the right technician for whatever is broken. I have used them to fix my washer, dryer, stove, microwave, and garage door.

2 months ago

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Verified Customer

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Gary Lake Tapwingo, Missouri

I’m very angry with choice home warranty. They increase my monthly price from $87-$102 so I called to cancel after they took my $102 in April. They sent me a text saying I was no longer covered for April. They gave me the runaround one lady hung up on me. They kept trying to get me to stay with CHOICE HOME Warranty. I said no and I still haven’t got a refund yet. they may advertise that being the best, but they lie to you do not use this company. I’m still waiting for a refund and have not received one if I paid for the month of April I should be covered through the entire month.

2 months ago

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Verified Customer

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Patsy Atlanta, Georgia

I have a claim on my washing machine for several weeks now. A technician came out one day, fixed what was suppose to be the problem and then the mother board went out. He said he would order parts and return. Still have not fixed machine. Laundry mat is very expensive. Washers are $7 and $5. Would like some help to get machine fixed or else tell me the next step I need to take.

2 months ago

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Verified Customer

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Patsy

When I called Choice Home Warranty they were very nice and helpful to me . The Tech was very friendly and he always have a smile on his face . He kept me informed that he was running late and about what time he would be at my house. I liked that. I will recommend Choice Home Warranty to someone else. Keep up the good work. Also when the Tech found what was wrong with my washer he told me what it was and that he would have to order the part but when it comes in he will let me know and come back and put it on.

2 months ago

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Robert Carroll Davis Wye Mills, Maryland

My experience with your sales representative (Tom) in Madison, NJ was excellent. He explained the program for seniors to me and it appears to be the best situation for us. I am looking forward to working with Choice.

5 days ago

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Verified Customer

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Reggie Wolfe San Antonio, Texas

Choice has always been efficient with handling the claim and their service providers are reliable and perform repairs professionally and Ensure the work is done right.

2 weeks ago

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Verified Customer

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Linda Diller Chicago, Illinois

I had a leaking water heater that needed to be replaced. From the first call to the order of parts and it took a week .The plumbing company that called was clean and quick .

2 weeks ago

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Verified Customer

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Wesley Castagno Lecanto, Florida

We got Chice Home Warranty. Approximately two months later, our washing machine went on the fritz. I called Choice and within two days our washing machine was fixed.

2 weeks ago

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Verified Customer

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Karen Thomson Longboat Key, Florida

I'm very happy with Choice Home Warranty's tenacity in seeking plumbers, electricians & appliance repairmen who will come to the island from Sarasota or Bradenton. Evidently that is a harder task than we counted on.

1 month ago

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Verified Customer

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Shirley Klein Villanova, Pennsylvania

I had Choice on my house in Florida. Never had any problem s when i submitted a claim. Chose to get it on my house in Delaware and all has worked out very well with my first claim.

1 month ago

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Verified Customer

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kyle honadel Kansas City, Missouri

I switched from AHS because of the cost difference. After using their services for the first time, I’m glad I did. They were very responsive and was able to get a service technician out the following day.

1 month ago

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Verified Customer

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Judson And Jessica Hall Knoxville, Tennessee

I’ve had Choice home Warranty for going on five years and have had excellent service. I’ve only had a few issues but they were able to get them resolved quickly and efficiently. highly recommend.

1 month ago

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Verified Customer

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Amelia Miranda and Emilio Miranda Pembroke Pines, Florida

Major water leak at my home. Ryan from PipeSmith Plumbing arrived. Quickly diagnosed the situation, fixed the problem, then briefed me on his diagnosed. Excellent contractor referred by Choice. Thank You!

1 month ago

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Verified Customer

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Teresa Hall Albuquerque, New Mexico

Our realtor bought one year of coverage on our new condo. We used it to fix our ice maker. Service took 5 minutes and it cost us 75 dollars. It would have been twice as expensive if we did not have this warranty. Thank you

1 month ago

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Verified Customer

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Frank St Louis, Missouri

It was a gift to my husband and I and being elderly it's been a blessing. Had several small things to be repaired and we were blessed to be able to only have a small service charge.

1 month ago

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Terrance Blackwell Dallas, Texas

We thank you for your speedy response after we filed a claim. The person who took our information over the phone was very hospitable as well. The Technician that came to our house was spectacular and professional. Mr. Levi was very knowledgeable and his customer service was beyond reproach. Out of a 10 he receives a 10!!! We are proud to be part of the Choice Home Warranty Family. We give 4 thumbs up. We pray this message will find everyone in great spirits... God Bless.

2 weeks ago

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Dora Kintzle San Antonio, Texas

I worked with Maurice R today, and on two other occasions (a year apart). He was amazing all three times! He provided top-tier customer service! He was professional and friendly. He was helpful and very knowledgeable. Im so glad that I was able to work with him. Employees like him make a huge difference and it was a pleasure working with him. Thank you!

2 weeks ago

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reynolds.j@att.net Corona, California

When Mazaya garage door repair man came out, he found the problem right away. Ordered the part and came back today and did the repair. He also made sure that both remotes and the keypad were operating the opener. Also made sure that the door sensors were correctly aligned. The technician was very friendly and polite. I would recommend him highly!

2 weeks ago

Choice Home Warranty Reviews

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