Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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ANNA THOMAS Desoto, TX

I was very pleased with service and courtesy with your company.

3 years ago

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Helene Papavasiliou Williamsburg, VA

Tech arrived quickly and repaired quickly, also was very nice.

3 years ago

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Jeremy Thomas Prattville, AL

They are awesome and takes care of their customers in a timely manner

3 years ago

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Tony Russo Youngstown, OH

Easy to communicate with them.Speedy response about service call

3 years ago

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Frank A Pugliese Opp, AL

I have been waiting 3 mo. for someone to repair my stove, but nothing is being done, that's why the low rating.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Victoria Locke Ellenton, FL

Choice Warranty has a great customer service but the that Choice deals with could be better.

3 years ago

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Marta Schmitz Chandler, AZ

I've used them twice and it was easy to schedule an appt. The techs were professional.

3 years ago

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david burney O'fallon, MO

Does not honor their promise to fix or replace. Not been able to fix at three attempts. Still waiting for the replacement.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Yvette Phoenix, AZ

I needed to use my warranty for plumbing and they wouldn't cover everything so I'm a little disappointed.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 4th, 2022

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Rashonda Columbia, SC

It's a pretty good company. They are able to get to me in a timely manner.

3 years ago

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Teresa Orlando, FL

It is cheap. They were able to get the parts and fix the microwave.

3 years ago

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Joe Bain

It has greatly improved over the last year or so. Much better response from contractors and timing.

3 years ago Edited December 2, 2025

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Verified Customer

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Tom

Very Professional. Very fast at finding the right supplier for my problem.

3 years ago

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Darlene Thompson

When I call no hassle to get the services I need very quickly

3 years ago

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Rita

Friendly, prompt service. Technicians are knowledgeable and helpful.

3 years ago

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Lance wilson

Very quick in response and very easy and friendly to deal with

3 years ago

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Nickia Tyler

Awesome! Great customer service. Quick reply, very professional.

3 years ago

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Rene

Choice provided a quick response and got my claim solved in a timely manner.

3 years ago

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Maureen Lowe

So far service has been great and we have been happy with the outcome.

3 years ago

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Margaret

I did the claim on the phone, the technician contacted me the next day

3 years ago

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Lorrie Lowe

I had very fast service. The service provider was knowledgeable and pleasant.

3 years ago

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Kwaku

Excellent customer service, quality of products and value of money

3 years ago

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Mario Escobar

Very professional , excellent service I definitely recommend

3 years ago

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Patrick costello

Superalitive service! Quick responce with responce with repairman 24 hours!!!

3 years ago

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Marinell Carrothers

Quick response. We were able to choose our service provider.

3 years ago

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Ulcy Jules

Great professional technician .They came and fixed my problems

3 years ago

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Sushila Mehta

Every time Zi have a claim the response is quick and taken care of

3 years ago

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Dow Dozier

Last call just fine on microwave. Previous call on water heater totally unsatisfactory.

3 years ago

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Laura

Good experience, customer service is either good but I have gotten a bad representative too.

3 years ago

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Caroline

I feel I my PLUMBLING issue wasn't well represented by the ROCCO CONSTRUCTION COMPANY AND THE CHW NEVER CONTACTED ME TO REVIEW AND RESOLVE MY TOILET PROBLEM.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Arlene Pynadath

I had very bad experience in the last year. Not just that the customer service were very combative. Choice uses every excuse not to approve the claim.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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James Green

My contractor had a horrible time getting in touch with anybody to get authorization to do roof repairs.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 3rd, 2022

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Robbani

Easy to file the claim. Sends status update e-mails about the claim.

3 years ago

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Donna Fortin

Have not had many problems, but what few I have had were taken care of quickly.

3 years ago

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Dave McGill

prompt answers to my questions. very helpful in solving my problem.

3 years ago

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Leo Smith

I had them work on my Refrigerator and they did a great job.

3 years ago

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Agnes Nagy

When I claimed my problem, they send a technician the following day to fix it.

3 years ago

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Brenda Pridgen

Very responsive excellent job everything I call they respond in a timely manner

3 years ago

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Loy Holman

Responded quickly to my problem especially for the first time using them.

3 years ago

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Renee Dowers

It was easy when I made a claim and the plumber came the same night

3 years ago

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Barbara DeLuca

Fast response, courteous, knowledgeable, arrived at the time agreed on

3 years ago

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Aditya Kini

Great experience overall. Responded to all questions in time.

3 years ago

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CHRISTINA A PENNINGER

Every time I have filed a claim I have never received bad service.

3 years ago

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Dwayne Goodson

Service was prompt, technician was very professional and did a great job

3 years ago

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Jeanne Fine

They cover the little stuff and always seem to find a way to not cover the big stuff

3 years ago

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Linda McDonough

This is the only home warranty I have used in sometime. They seem to be responsible.

3 years ago

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Stan hirt

It takes to long to get someone to come to the house. Then they have to order parts and it takes another week to get someone back to do the repair.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Debbie Rishavy Beaumont, TX

They lie about coverage. Plan states they cover all parts and components of washer. They didn't want to cover the door latch. If the door doesn't latch, it doesn't work!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 31st, 2022

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Verified Customer

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OTIS ROBERTS Union City, GA

Consistency, honoring of the contracts seems to be higher than other home warranty companies.

3 years ago

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Jean McMann Ewa Beach, HI

The servicemen they send and very competent and come quickly.

3 years ago

Choice Home Warranty Reviews