Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Melissa Carter Leonardtown, MD

Waiting for part but was pleased with our first meeting.

4 years ago

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Don Austin, Texas

The Warranty Company is ok, my problem is getting replacement parts, tech came out to replace garbage disposal on 7-16 still waiting for disposal. Now he says it will be the 7/28 or29th before he will finally replace disposal. Why couldn't he have gotten a disposal at Lowe's or Home Depot. Job would already be done. Having to keep a bucket under sink, and dumping it is not acceptable

22 hours ago

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Jerry Universal City, Texas

Choice is warranty company, that first heard about when I bought my first home I used to have American home shield. Then after wrestling with them over my A. C. unit, I defected to Choice and I've been there ever since I've had nothing but reliable service. I would highly recommend Choice to any home owner, new and vets alike. Over several claims, it's like having my private mechanic. Thank you Choice for many years of faithful services. If you're gonna buy a home you're gonna need a reliable maintenance plan. I RECOMMEND CHOICE HOME WARRANTY!

22 hours ago

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Larry Anaheim, California

So far the times I have needed their service has been successful. Professional and courteous. The vendors have been exceptional. Only beef is with the original phone call. Too much with AI. Pick up the phone with a live person and cutout the “please listen etc because nothing has changed and it would save the customer some time. Thank you Larry Herschler

1 day ago

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Kim Ashburn, Virginia

I have had home warranty coverage with four different companies over the years, and Choice Home Warranty is by far the best. I have previously used Total Home Warranty (My least favorite), American Home Shield (Ok), and Home Warranty of America (Good), but Choice Home Warranty has exceeded my expectations. Their response time is fast, their representatives are accommodating, and the service providers they work with have been top-notch. Most experiences I've had has been smooth and professional. They will make sure they try what they can to keep their customers. My only suggestion would be to offer more personalized customer interaction, as I believe that level of service would truly set Choice Home Warranty apart from the competition. Thank you, Choice Home Warranty, for providing excellent customer service and for valuing customer feedback. It is greatly appreciated. Keep up the outstanding work!

1 day ago

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James Kissimmee, Florida

The customer service was good when I was talking to him about purchasing understood what I was looking for and worked with me. Call them about a plumbing issue in my bathroom. They sent a man out right away. I got it fixed no hassles. I’m so impressed with them that I got my daughter signed up with him also and working with my son to get him signed up also.

2 days ago

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Sandra Denver, Colorado

I liked the concept of the warranty and we had enough items to make it worthwhile. The first experiences were bad and we had proof that some of the chosen repair people were not reliable nor honest. But the way our plan was set up, we'll not have to spend any more money since it was collected up front. I spoke with the new manager and it sounds like they are working on the problems. The first repair we had (washer) was a dream. I need to call him again soon.

1 day ago

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Penny Norfolk, Virginia

Choices responded quickly to my request. They contacted a great company with TCM Appliance Repair Travis who called and text me promptly. Travis repaired our dryer with excellent skills and quickly. To everyone involved many thanks.

1 day ago

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Verified Customer

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Thomas Apex, North Carolina

This year I have used Choice Home Warranty twice. Both times quality contractors showed up to complete minor projects that were well beyond my skills and, even with the deductible, it was far less than I would have spent otherwise. Good job

1 day ago

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Ronald Marlton, New Jersey

I have had Choice Home Warranty for less than a year and had to use it for a refrigerator repair. The repair company that was sent by Choice Home Warranty came out the next day and completed the repair. The refrigerator is working great. My only complaint is one month after signing up with Choice Home Warranty they started running ads about 1 month free and or a discounted rate. When I called about this potential savings I was told, Sorry new customers only.

1 day ago

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Nancy Valley Springs, California

Peace of mind on major expenses for our home. The actual service is somewhat delayed because of Choice setting appointments, but Choice is very prompt in responding to need for service, also accessible online. Good follow up, good repair companies.

2 days ago

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Art Phoenix, Arizona

Called CHW and reported my refrigerator's ice maker quit working. A few days later the repairman came out and checked for the problem. Ordered the parts, came back 3 days later and installed new parts. Been working like new ever since.

2 days ago

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Susan Seattle, Washington

When I had a plumbing issue, CHW found a plumber right away. He came out the next day and solved the (challenging) problem quickly. He was prompt and knowledgeable and cleaned up when done. Everything about the job was done very professionally. Highly recommend.

2 days ago

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Marellia Winston-Salem, North Carolina

I placed my first claim for my air conditioner. Choice sent out a company to see what was needed and I received a new air conditioner unit. I am very pleased with the service I received.

1 day ago

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John Anderson, California

I switched from American Home Shield to Choice Home Warranty, due to a large price increase by AHS. I have only made one service request to CHW, but they seemed to handle my request well. Repairs were made , and I was satisfied.

1 day ago

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John Statesville, North Carolina

I chose to work with Choice Warranty because of their reviews. Now that something in my home has been broken since June and all they do is send a technician here now it will be 3 tomes, and he never admits to Choice Warranty that it needs to be replaced. We sit here with no AC in 90-100 degree weather and get nothing fixed or he never tells Choice that it needs to be replaced. Besides us being in our 70's my husband has COPD and I have asthma, this weather does not help us with our breathing.

1 day ago

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Diana Melbourne, Florida

Company rep was very helpful, but the technician that came was frustrating. He took over a week to schedule the repair after it had been approved. Then he kept rescheduling the appointment and when he finally showed up (3 weeks after the approval) he was very gruff and not personable at all. I was happy with the company, just not that guy.

1 day ago

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BARRY Hempstead, New York

I thought they're coverage was very good. Finding out that their depreciated value of an item that was claimed is reduced drastically. Submitting a claim is not an easy task.They also take off any money that they paid out for a claim when you decide to cancel the policy, plus a cancellation fee of $50. I renewed with them for 3 years, until I realized what the policy was really worth. The price of the policy was good,But not for what you got. Would not recommend them.

2 days ago

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Verified Customer

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Marian Irvine, California

I have only used them a little nothing big has had to be repaired but I found the. To send some one right away and they repaired my washer right away . I'm satisfied with the service .

2 days ago

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Michael Clayton, Georgia

Recently, my compressor was replaced in my Heat-Pump and I wasn't prepared for the over $1000.00 bill for that to happen. I thought that I had a home warrantee not a labor clearing house. When I was presented the bill it was like waking to an unidentified huge bill for a retired, disabled veteran. I'm just glad I pay $60.00 a month for someone to take 2 weeks to fix a problem, then charge me to fix it. The repair person was top notch, but I was put back by the extra charge.

2 days ago

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Verified Customer

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Rebekka L Snider Indianapolis, Indiana

I’m getting older and more worried about big expenses I might not have enough money for. This makes me feel comfortable knowing I have something to pay if something goes wrong.

2 days ago

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Verified Customer

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Karen Locey Charlotte, North Carolina

Because my neighbors went through Choice Home Warranty. Since having to use them for several repairs, I’ve been disappointed on how little they gave me to replace my microwave and on another plumbing issue did not cover the vendor. On this repair, the technician came with a replacement for the ice maker and was in and out within an hour. That’s what I call excellent service.

2 weeks ago

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Verified Customer

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Diana A Yarzagaray Corpus Christi, Texas

I like Choice Home Warranty so far. Their service fee is more reasonable than other warranty companies. It’s easy to file a claim on their website. The claims are responded to very quickly, usually a technician or repair person comes out within a day or two. They’ve covered the minor plumbing and electrical and AC repairs I’ve needed, no problem.

2 weeks ago

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Verified Customer

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Jerome Cipponeri USA

2 weeks ago

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Verified Customer

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Jean Louis Oldsmar, Florida

My experience with Choice Home warranty has been very positive. The peace of mind and the number of successful claims make this plan a very strong value. Choice Home Warranty has been dependable, straightforward, and definitely worth the coverage cost. If you want a plan that actually honors it's coverage and handles repairs promptly without drama, my experience shows that they deliver. I would recommend them to all my friends and family members

2 weeks ago

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Verified Customer

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Zandra Ross USA

3 weeks ago

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Verified Customer

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Pat Bart Los Angeles, California

I like how easy it is to put in a claim. I like how quickly Choice responds to my claims. I like that Choice Home will arrange to fix what can be fixed and will replace what can’t be fixed. I don’t like it when any company I deal with raises their prices for no apparent reason. I think $100 is too high for just coming out to assess the problem. So far I trust Choice Home to help me take care of my home on a fixed income. Thank you for the opportunity to share this information.

3 weeks ago

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Verified Customer

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Stanley Fonseca Peyton, Colorado

Choice Home Warranty has been extremely helpful and responsive to my repairs. Although, I am still learning how the process works with each repair, the results have been very good. There have been out of pocket expenses, however, the cost with the warranty coverage versus completely paying out of pocket appears to be reasonable and worthwhile. I especially love when I can request a vendor that is on the list who has performed work on an appliance that demonstrates excellent customer service and work. Learning the warranty process will take time to adjust to. The more claims that are submitted, you will be able to make your own assessment. So far my evaluation is very good. I thank everyone for their outstanding customer service, care, and support.

1 month ago

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Verified Customer

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Bharat Flower Mound, Texas

In terms of AC and microwave, choice has complex rules in approving a repair or providing a coverage amount. Technicians in AC and appliance have expressed their hesitation to do paperwork for choice in these cases.

21 hours ago

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Verified Customer

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Elva Amarillo, Texas

I have had Choice Home Warranty for several years. I have had great experience with them and I will be renewing my warranty for as long as I possibly can. I pay for 2 or 3 years at a time.

23 hours ago

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Cory Chula Vista, California

I filed 2 claims with 2 bad results. The first was with a defective water relief valve on my water heater. The plumber showed up, didn't physically examine it, said it wasn't leaking, and left. I had told him I was unable to do a yearly flush because of the defective valve and he disregarded what I said. I complained to Choice and they said they were going by the report. The second is for a ceiling fan not working. The technician that arrived checked it and said he would do a report. I had to call Choice several times because the claim would remain open, because the technician never filed a report. Choice finally a month later assigned a second company, but only after I complained. A replacement ceiling fan was approved and was told I would have to call the technician. He said it will cost me 300 dollars! The technician said Choice was supposed to email me with the cost breakdown, which they never did.

1 day ago

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Verified Customer

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Jacob Houston, Texas

It’s my first experience with a home warranty company and I got the expected service from them on a timely manner. It’s working great for my needs.

1 day ago

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Verified Customer

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Mario Phoenix, Arizona

Had researched and used other home warranty companies and Choice by far exceeds service and expectations. I highly recommend them for your home warranty needs.

1 day ago

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George Pocahontas, Arkansas

Unfortunately, choice home warranty never worked for us. As a rule, there was a long delay between the time we reported a covered problem and the arrival of a qualified technician. In our anecdotal pole of local contractors, we found that none of them liked to work with home warranty companies. When we had a true emergency with a gas leak, we reached out to a local plumber before contacting our home warranty company. Unfortunately, Choice Home Warranty decided to exercise their right to deny our claim. We requested a refund for the remainder of our contract life and would not recommend Choice Home Warranty to anyone.

1 day ago

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Kay Kenney DeLand, Florida

It is a good value and protection from huge repair bills for appliances in the home. A service fee of $100 can save thousands should a big ticket item fail. I like that protection and feel comfortable knowing that a big repair is not going to wirpe out my savings.

1 day ago

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Julie Kenosha, Wisconsin

I had a sewer issue, which was supposed to be covered, but CHW only paid for half. My sewer backed up on a Wednesday and CHW did not get a technician to my house. On Saturday, they told me to get my own repairman. I went 4 days without water. Roto-rooter came to the house on Saturday and fixed the problem (soft blockage). I was charged a higher rate because it was on a Saturday.

2 days ago

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Christopher Victor, Michigan

The sales rep that sells your product visited our Brokerage offices. I explained my recent experience with a fridge replacement. I had a Cadillac fridge, your coverage would cover a used Ford Pinto. Your Chatbot also cancelled my claim during a discussion and I was then told I would need to start over with a new service call... See paragraph "XXXX" I was told. I was then told you were paying the max per your schedule. I asked to see the schedule, that was denied. Another broker shared their horrific experience with a furnace replacement. Her out of pocket was enormous. Further: I have had 2 possibly 3 companies out to service my mini split A/C. Each contractor you sent walked away saying that Choice pays so poorly on the repair of these units, not worth their time. I hired my own. I will never endorse your product. You are so big...you really do not need to care about individual customer service experience Christopher G. 30 years of real estate experience

2 days ago

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Debra/David Staunton, Illinois

I trusted Home Choice Warranty. That was my mistake. I had a drain blockage in my basement. I called to place a claim. HCW said they would have to find a plumber in my area. I waited 24 hours, HCW called to inform me that I would have to find a plumber, unfortunately they couldn’t find a plumber in my area. I called a plumber & he was in my area and was able to get the blockage cleared. I had to pay the bill & CHW didn’t reimburse for my claim. I should’ve checked with the BBB before I trusted CHW. I sent my receipt via email to CHW Which CHW never reimbursed me for service to my home. I will never have anything to do with Home Choice Warranty I feel like ,if their company word isn’t any good than the company is not any good either

2 days ago

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Verified Customer

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William Atlanta, Georgia

Recent claim for an a/c issue. I live in south Texas. Took 4 days to get a tech here and on the day he arrived it started sprinkling and said he could not even check the issue because it involved electricity outside. Ok, I get that. However, instead of prioritizing me for the next day, I had to wait another 4 days for him to come back. When the tech from Sears that Choice contracted with finally came and diagnosed the problem it was day 8. They (Sears) then had to get approval (from Choice) which took another day. Then Choice had to order the equipment needed which took 3 more days. Another contractor that Sears uses for installs called me on day 12 to say they had the equipment order ready and would install it on day 15. On day 15 after a no show to the appointment Choice confirmed in a text message on behalf of the install contractor, the installer ( a fourth company now) called and said they just got the order that day and they will come the next day, which was day 16. All along, no apologies from Choice, they push the issue off on the tech repair company Sears. In the end it was a 4rd party that did the work and did a fine job to no credit of Choice Home Warrenty. Choice hands off the Sears, Sears hands off to a regional company, the regional company contracts it with a local installer. Terrible customer service. My warranty is with Choice and when stuff doesn’t happen they blame their suppliers and do nothing to take charge. I had to constantly follow up to find out what was going on. If it wasn’t for all the money I forked out for a 5 yr contract so I could have “the ease of mind they advertise ” i would have just called a local A/C service company that would have had it all done in 2 days!!

2 days ago

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Verified Customer

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Walter Matthews, North Carolina

Choice has responded very quickly, however finding the right service people has been a problem. The company they found is coming back for the third time to fix our ac. Realizing this time of year they are very busy , but I think they since this is the third time they should come more promptly!

2 days ago

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Linda Mills Newberg, Oregon

2 out of the 3 technicians that came to my home were great. The 3rd lied and I was left paying a service call for absolutely zero and I had to hire another electrician at my own expense to complete the work. That rated less than 0 to me. The man wasn't even licensed.

1 week ago

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Ashwin Patel Los Angeles, California

Low premium is what is most attractive. Their selection of service providers and the technicians is not always ideal and needs an improvement. The service providers often take a long time to evaluate and finish the work, or fail to provide the reports in timely fashion to start the work.

1 week ago

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Sean Harvin Baton Rouge, Louisiana

We had our oven go out. They came to our house they inspected. They realized that it was beyond repair, so they sent us a gift card, unfortunately the gift card was only about 70% of the cost. Me and my wife started to come out of pocket $300. Granted it's nice that we didn't have to pay the full price but still that's an inconvenience to go buy a new one, it's not that bad of a process, but it'd be a lot better if instead of giving us a gift card if choice would just pay to have the whole thing replaced and they go out of their way to have one shipped to our house instead of us having to take time out of our busy schedule to replace it. It. If they could do that it would be five stars

3 days ago

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Verified Customer

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David / Mutia Peters Houston, Texas

Choice Home Warranty is far the best plan I have purchased. The service was quick and the repair team had the part in his truck. That is the service everyone needs. I recommend Choice Home Warranty. I have the plan on two homes

2 weeks ago

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Verified Customer

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Charles M Pankey Jr Columbus, Ohio

The tech was there before me which was good. By the time I got there he already had the outside together. To me it didn't take him too long, before I know it, I can start feeling the difference in my house. Within 2 hrs the whole house was cool. The tech did an excellent job and I very appreciative of his work.

2 weeks ago

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Verified Customer

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Patricia McCown Sparks, Nevada

The rep who took my request was fabulous. He asked a very few questions and told me exactly what would happen next and when. It all worked just as he said and the company they chose to fix my issue was great as well . It was the quickest and smoothest of any body I’ve ever dealt with, especially a second and third party sotuation.

2 weeks ago

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David Yeske Groves, Texas

Been with Choice for some time now and so I'm just so glad I had it ! But now I would like to know if you also cover garage doors not judy remote have some door panels that are in Question please get back with me thank you David Yeske

2 weeks ago

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Verified Customer

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Tami Tabacchi Sacramento, California

I just recently began with Choice Home Warranty. I was with a previous company for almost 20 years. They progressively became problematic. Choice had excellent reviews. They have lived up to my expectations. I made a call, they assigned a technician, he came out and fixed the problem. Great job!

3 weeks ago

Choice Home Warranty Reviews

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