Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Melissa Carter Leonardtown, MD

Waiting for part but was pleased with our first meeting.

5 years ago

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Mary Budd, Illinois

I’ve been paying for years and finally needed to use the coverage and I’ve been very pleased. First the professional technician fixed my 20 year old refrigerator. Next my dishwasher broke down and a Lowe’s gift card was issued to me for about half the cost of a new one. Next my washing machine lid wouldn’t stay open and the hinges were no longer available so now I’m waiting for my actual Lowe’s gift card to be issued. This is unfortunately taking longer than my other issues and I’m still waiting for the replacement gift card. My only complaint is that the monthly price increased twice within this year and I was never notified. Now that concerns me.

1 week ago

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Peggy Rockingham, North Carolina

You think why not all warranty companies are the same and then you find out that that statement is wrong they are not all the same I've tried several before I signed up with choice and I'm glad I did sign up with choice because they were better than all the other ones that we're bugging me on the phone all the time to sign up. One company told me after they took my money that they didn't have anybody in my area they wanted me to go shopping to find somebody to fix the problem and then the other company wanted me to pay the company that I found the full price and they would reimburse me for the work that was done, I said no thanks that's not what I signed up for and canceled with them. Next was choice what a difference choice made .... and I'm very happy with them.

3 weeks ago

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Laurene Breitkreutz Houston, Texas

Had never use such a service before but took a chance and joined. My first incidence of using- water heater was leaking. It was still in warranty from before I signed with Choice. The leak stemmed from a manufacturer issue but the tech Choice sent was knowledgeable and had the part on his truck and the fee was a flat fee. Since then, we had a plugged drain line from AC. Not an issue for Choice. We were charged for 2 people and a lot of time as the plumbing company sent someone who was NOT knowledgeable and we were charged $325 for what should have been to blow the clog out which maybe should be $175.00 max. They just lost a customer.

3 weeks ago

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Carl O James Phenix City, Alabama

Technician arrived 930am est professional courteous and knowledgeable he didn't have a license permit or company identification he within minutes replaced the motor cleaned the area recheck the unit was running properly job completed 1030 I paid the deductible after the work was completed however I asked him to leave my old motor he forgot I contacted him about it he said he had disposed of it. If I could suggest one thing it would be more communication the day before other than that it was a an excellent service call. 100 percent strongly recommended this contractor service. Choice was very responsive to my concerns it took about a week from dispatch to contract they answered my call and explained clearly that they were reaching out to best contractors available in my area they email updated information very very professional as soon as contractors finished the job choice had text a job completed signature required as a homeowner it was a calming experience with patience it was excellent service. show less

5 days ago

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Rosanna Jacksonville, Florida

I have been a Choice since 11/2025 . I am a little disappointed in the first claim for garage door spring. The warranty leaves out charges that are necessary to fix the door. They only paid for the one spring (I have 2 springs) not the balancing and adjusting of the spring in order to work correctly. So I had to pay for a second spring to make sure it wasn’t going to break anytime soon. So my garage door cost me not only my service fee of$75 but additional $300 and that was after a $50 discount. Now I have a freezer that went out 12 days ago and it is supposed to be repaired first of next week. I hope in the future that there will be not be charges that are not fully explained in the warranty.

2 weeks ago

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Verified Customer

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Rosie Albuquerque, New Mexico

When I called for service they immediately sent out an LG technician. He checked it out when he came out and told me the motor was dead and the fridge could not be repaired. They sent their report to Choice. Choice sent me a letter asking if I wanted to accept $816.00 for a replacement. I responded that I would accept that. They said they would send me an ecard for Lowes and I could just go there and get it. Needless to say very easy and simple to do. I would definitely recommend Choice Home Warranty to all.

2 weeks ago

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Douglas Palm Desert, California

My dryer could not be repaired and after many discussions, all I was offered was approximately $350 debit card from Loews for a replacement. I went to the Loews web site and there was not a single comparable dryer for under $1000! After the $100 for my visit cost for something that could NOT be fixed I had a net of $250 to buy a comparable dryer that cost over $1000. I was basically told to take it or leave it. I’ve been happy with the warranty program up to this point, but this was disappointing and ridiculous. I have recommended Choice to a number of people but t won’t be doing that in the future. I am a very long term and high dollar member of Costco and switched to Choice because of the great customer service of Costco. Maybe Choice should study Costco’s customer service. I will send a copy of this to Costco. Thank you, Doug T.

2 weeks ago

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Paul//CindLou Benton, Kentucky

I chose Choice Home Warranty because it seemed to be an excellent value. After the waiting period was over, the garage door opener stopped working. I called CHW and asked if garage door openers were covered. The answer was yes, file a claim. I did. In less than 24 hours, CHW responded and found a door company to diagnose the problem. The company sent their report to CHW. CHW that the opener needed to be replaced and authorized the company to replace the opener. The new opener is working after only 3 days from my call to CHW.

3 weeks ago

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Verified Customer

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Joanne Meriden, Connecticut

Soon after my renters moved in, the washer broke. It wouldn’t spin out the water. Choice sent a repairman to fix it- the first sent said it wasn’t repairable, but the second technician - directly from Whirlpool- noticed the door latch was broken and fixed it during his initial visit. Thankfully, it was fixed to my renters’ satisfaction Good response from Choice to send an expert.

3 weeks ago

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Verified Customer

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Allecia Kimble Madison, Mississippi

I’ve had a very positive experience with Choice Home Warranty. I really appreciate how responsive they have been whenever I’ve needed assistance. So far, I’ve had about four or five instances where I needed repairs, and they have provided coverage and sent someone out to address the issues. Having a home warranty gives me peace of mind knowing that when something goes wrong, I have someone I can call for help. I’ve been pleased with the service and responsiveness I’ve received from Choice Home Warranty and appreciate the support they’ve provided when I’ve needed repairs.

3 weeks ago

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Verified Customer

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Leslie Marz Phoenix, Arizona

Choice Home Warranty is easily available when I try to get ahold of them. Am currently awaiting an ordered replacement part to get replaced…..then if that doesn’t fit the situation then I’ll have to wait for another replacement part to be delivered and replaced.But I guess that’s how fixing under warranty is supposed to be a process of elimination.

3 weeks ago

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Verified Customer

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Petrina Whyte West Haverstraw, New York

Choice Home Warranty service is excellent. I called them on Monday about my fridge and by Tuesday morning the technician was there to repair it. He understood what the problem was and to my surprise had all the parts with him. He had to replace the compressor on the fridge. He completed the work quickly with no mess. I would definitely recommend Choice Home Warranty to everyone!

3 weeks ago

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Verified Customer

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Abdul Homewood, Illinois

At the time I enrolled it was the best price in regards to coverage. Only thing is for small jobs such as exhaust fan or faucet its best to find a local contractor. I waited 7 days or so for both of the mentioned repairs. The exhaust fan had a 65 dollar fee for just changing the blade not the fan itself. The faucet with 65 fee I spend over 200 dollars for a faucet because choice home warranty only covers 65 dollars for kitchen faucets so they rest is out of pocket cost. Good faucets cost close to 200 dollars. For small job do it yourself or get a local contractor. Bigger job might be worth it such as big ticket item such as appliances and heating and cooling systems.

3 weeks ago

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Verified Customer

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Cindy Buena Vista, Colorado

I just made my first claim with Choice in the mid afternoon .I couldn’t be more impressed. The gentleman that I spoke to at Choice was very professional and understood my dilemma with my air conditioner. I was notified by email right away with the name of the company that would be contacting me and scheduling an appointment. That very evening the company contacted me via email and said they would see me between eight and 10 the following morning. The company that serviced my air conditioner was at my house the next morning right at 8 am. The service man checked out my air conditioner my filters I mean, he did everything in by time. He left a couple hours later. Everything was working perfect with my air conditioner. My thanks to Choice for working with companies like the one that came to my house. It was great.

1 month ago

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Verified Customer

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Gary Riverside, California

I’m a former American home shield customer and their customer service was the worst I was with them for eight years so I canceled them after a nightmare,bad experience and after I search for a new warranty company which I came across choice home warranty. I’m not even sure how much time had lapsed since I’ve joined this company maybe a year and then my washing machine went out. You guys sent a rep out to my house. Couldn’t fix my washing machine and settled with me and gave me a a check for Cash to replace My washing machine it was seamless. It was efficient and it was something that your company did that Home Shield couldn’t do in eight years.

1 month ago

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Verified Customer

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Diane Dorton Rockwall, Texas

the technican that came was very thorough. When the city came they only said the leak was on my side by using his earphones and something they use to detect where the sounds are comng from. When our man came he actually kept digging in the mud until he found where the sound of the leak was. While he was still here I called the city, he talked to the agent. I told him i would call him after the city came back out. That same day about two hours later a person came out from the city said they will be here Monday and install a new meter. I will call High View Plumbing and let them know if that resolved the problem.

1 month ago

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Verified Customer

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Kelly Salera Uniontown, Pennsylvania

I do not like that I have been a client for years and I pay the constantly increasing monthly fee and I feel the amount they gave me for a replacement is below even the least expensive washing machine model on the market. And although it helped the reason behind having a warranty is because my appliances etc are older.

1 week ago

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Verified Customer

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Brenda Georgetown, Texas

We have had fairly good responses from CHOICE Warranty office. However, our last claim wish there was the garage door not working has been a disaster. It has been almost 3 weeks since the guy arrived and fixed it up. It worked for two or three days and then went on the blank. We are still waiting for someone to come and finish the job where you have to get out of the car every time we want to go in the garage and open and close the door it’s not easy for me. I’m only 5 foot tall. The service has been appalling today. When I called to ask why we had been put back to September 2, I was told because the guy had decided to take some days off just totally inefficient and unsatisfactory.

1 week ago

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Verified Customer

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Phillip Jonesborough, Tennessee

Choice Home Warranty has been great to deal with for our last three claims! They have been quick to get a service person out, and quick to take care of replacement things. Thank you Choice Home Warranty.

1 week ago

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Sandra M Young Panama City Beach, Florida

Teresa M was absolutely wonderful in assisting me with this purchase. She was very polite and professional. She allowed me to ask questions repeatedly to make sure I understood the policy, the plan and how everything worked. I researched Choice online before I spoke with anyone and what I was told is pretty much as I had read. I had a bad experience with a different home warranty company but I felt at ease and had no issues at all. I highly recommend this company.

2 days ago

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Kimberlie Hendrixson Wichita Falls, Texas

I did some research and this was the #1 company listed. Was going to sign up as soon as my other warranty expired in a couple weeks but they called me today and gave me a deal I couldn't refuse. So since I was going to anyway figured I would go ahead and take advantage of the offer. The gentleman that called me was very professional and friendly.

3 days ago

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Verified Customer

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Margery Orlando, Florida

The service repairman was kind, explained everything in language that I understood (English) wasn't impressed with the wait time..I live in Florida & when the a/c goes out it's unbearable! Maybe have some emergency repairmen available, just a suggestion. Other than that totally pleased.

2 weeks ago

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Verified Customer

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Stepfon Norfolk, Virginia

I needed to get a warranty for my home, and I heard that Choice was a good choice. I took a chance and it turns out that yes, Choice was a good choice for me. I had an issue with my refrigerator a year and a half later and they took care of the issue right away.

2 weeks ago

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Verified Customer

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Edward Obetz, Ohio

My ac went out on July2 2026. It was 96 degrees in my home. I filed a claim 20 minutes later a heating and cooling co. called me . My ac was 30 years old. The co. installed a new ac in my home on July 4th 2026. That is what I call service.

2 weeks ago

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Verified Customer

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Marla Greenacres, Florida

Claims have been assigned immediately. Technicians assigned have all been professional and diagnosed problem and repaired. If a part needed, it was ordered right away and appointment scheduled to complete repairs. I've been very happy with CHW.

2 weeks ago

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Verified Customer

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Stephanie Chicago, Illinois

My wife decided to purchase a Choice Home Warranty about 5 years ago and I'm glad we did. Since then, we've had several issues with our major appliances. Sub pump died / basement flooded, air conditioning unit, refrigerator just to name a few. Choice Home Warranty covered everything and saved us a ton of money.!!

2 weeks ago

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Verified Customer

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Howard Minneapolis, Minnesota

2 weeks ago

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Verified Customer

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Clifford Weare, New Hampshire

I had to notify Choice Home Warranty because my Air conditioning stopped blowing cold air. They sent out a repair person who check the a/c and found that it needed a part and that the freon was low. Choice Home Warranty would only let the repair person to replace the part and not recharge the system. If I wanted to have the recharge done I would have to send in another claim. That means I have to wait and I would have to pay another service charge. Not smart business. They should have repaired both items at once so the system would cool properly.

2 weeks ago

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Verified Customer

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Fransico Katy, Texas

Loyal customer for years but AI may work real good with customers with open mind technology but not for Seniors specially when service requirements needs additional explaining like A/C or water issues, please adjust system that allows to speak with live agent faster other than that CHW is the best.

3 weeks ago

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Verified Customer

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Heidi Arlington, Virginia

Choice Home Warranty was quick to check on the potential issue with my HVAC and determine that nothing needed to be fixed (it just happened to be a hot day and the old system was doing its best to keep up). Many thanks to Aleem for his prompt attention.

3 weeks ago

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Verified Customer

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Zafer Budd, Illinois

I’ve had a great experience with this home warranty company. They respond quickly to my service requests and have been very helpful and reliable. I’m happy with their service and plan to renew my contract when it expires.

3 weeks ago

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Verified Customer

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Pramila Raleigh, North Carolina

young man came to fix our problem with toilets. after checking everything he explained every thing. what is the problem, what needs to be fixed and proceeded to fix it. after it was he explained, tried flushing the toilet. everything went smoothly.

3 weeks ago

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Verified Customer

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Jackie Las Vegas, Nevada

I have been with the Choice home warranty over 10 years now and I am really happy with them. Any problems I had as like clothes washer, dryer, shower problems, etc. I easily and fast sign on problems report and assigned to the company. I really recommend to friends and families.

3 weeks ago

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Verified Customer

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MichaelS McKinney, Texas

I have had choice for many years now. Sometimes it takes a bit to get technicians but they are always reliable, educated and get the job done. I have a 60$ copay and have paid for my entire contract w/ 1 A/C unit replacement.

3 weeks ago

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Verified Customer

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Penny Las Vegas, Nevada

My husband had recently passed away and I hoped to take some of the worry off regarding replacing applicances and other items that were listed to be covered in the contract. Thus far have a replacement with a bath fan installed after a repair that did not fix it, so had to have a new one put in...2 service calls. An earlier stove issue did have a check issued for a partial amount towards a stove, thank you. About 1/4 the cost of average replacement not like quality in value but yes it was an older gas stove. I have learned of course I must use your techs even though I had an EMERGENCY as a water line to w/dryer burst....thinking it was covered I submitted. It just so happened I had a plumber here installing an outdoor faucet. He quickly turned off water at exterior and then replaced the part as it truly was flooding my laundry, office and closet nearby. I still feel since he helped by replacing the part that I should have something due me, at least for the burst hose connector and the fact it was an emergency and could not call one of your techs. However, it was denied. Plumber sent a report as requested. I did not enter the AMAZING in green below. Hopefully one day.

3 weeks ago

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Verified Customer

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Abdul Jadun Olney, Maryland

First of all the plumber you recommend me was a very nice and responsible person I am very impressed and satisfied of his service he was from prime home LLC I will recommend my friend and relatives to join home warranty co thanks

3 weeks ago

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Verified Customer

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John Wiley Occoquan Historic District, Virginia

I love Choice home warranty. I recently for the first time had things not go my way when I filed a claim for mr microwave. I still liked how the situation was handled and the open communication that did not leave me with questions! I always recommend Choice Home Warranty to others!!

3 weeks ago

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Verified Customer

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Margaret dougherty Bristol, Pennsylvania

Had A/C problems and it was fixed in no time during a heat wave. Only had to pay my deductible. This was so important since I am asthmatic. We mad a great choice and the hvac guy that came was amazing and so great. Job well done.

3 weeks ago

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Verified Customer

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Rick Moore Las Vegas, Nevada

You did everything right! My policy had an error that said my air conditioning wasn’t covered. I had an over night panic to resolve it, I spoke with your representative and they cleared it up immediately! That’s customer service! Thank you!!!

3 weeks ago

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Verified Customer

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Patricia Rock Hill, South Carolina

All though the company took 7 days to come out to fix my air conditioner, I understood it was the hottest time of the year. But when the company did come out he was very cordial and efficient, He fixed it within 15 minutes. Glad he was the one to fix it,

3 weeks ago

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Verified Customer

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Yvonne Spring, Texas

I’ve had two claims with Choice Home Warranty, and both experiences went very smoothly. The claims process was easy to navigate, and getting service scheduled was quick and hassle-free. The technicians resolved the issues professionally, and communication throughout the process was clear. So far, I’ve been pleased with the service and the peace of mind that having a home warranty provides. Based on my experience, I would recommend Choice Home Warranty.

1 month ago

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Verified Customer

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Pat Sacramento, California

This company is excellent! After having 2 other warranty companies-who were very difficult to work with - Choice Home warranty is amazing! They’re communicative , responsive, and their vendors are professional and knowledgeable. Other home warranty companies have some vendors that did not know what they were doing , but Choice uses the best of them!

1 month ago

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Verified Customer

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Don Austin, Texas

The Warranty Company is ok, my problem is getting replacement parts, tech came out to replace garbage disposal on 7-16 still waiting for disposal. Now he says it will be the 7/28 or29th before he will finally replace disposal. Why couldn't he have gotten a disposal at Lowe's or Home Depot. Job would already be done. Having to keep a bucket under sink, and dumping it is not acceptable

1 month ago

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Verified Customer

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Jerry Universal City, Texas

Choice is warranty company, that first heard about when I bought my first home I used to have American home shield. Then after wrestling with them over my A. C. unit, I defected to Choice and I've been there ever since I've had nothing but reliable service. I would highly recommend Choice to any home owner, new and vets alike. Over several claims, it's like having my private mechanic. Thank you Choice for many years of faithful services. If you're gonna buy a home you're gonna need a reliable maintenance plan. I RECOMMEND CHOICE HOME WARRANTY!

1 month ago

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Verified Customer

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Larry Anaheim, California

So far the times I have needed their service has been successful. Professional and courteous. The vendors have been exceptional. Only beef is with the original phone call. Too much with AI. Pick up the phone with a live person and cutout the “please listen etc because nothing has changed and it would save the customer some time. Thank you Larry Herschler

1 month ago

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Verified Customer

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Kim Ashburn, Virginia

I have had home warranty coverage with four different companies over the years, and Choice Home Warranty is by far the best. I have previously used Total Home Warranty (My least favorite), American Home Shield (Ok), and Home Warranty of America (Good), but Choice Home Warranty has exceeded my expectations. Their response time is fast, their representatives are accommodating, and the service providers they work with have been top-notch. Most experiences I've had has been smooth and professional. They will make sure they try what they can to keep their customers. My only suggestion would be to offer more personalized customer interaction, as I believe that level of service would truly set Choice Home Warranty apart from the competition. Thank you, Choice Home Warranty, for providing excellent customer service and for valuing customer feedback. It is greatly appreciated. Keep up the outstanding work!

1 month ago

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Verified Customer

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James Kissimmee, Florida

The customer service was good when I was talking to him about purchasing understood what I was looking for and worked with me. Call them about a plumbing issue in my bathroom. They sent a man out right away. I got it fixed no hassles. I’m so impressed with them that I got my daughter signed up with him also and working with my son to get him signed up also.

1 month ago

Choice Home Warranty Reviews

Summary of Reviews