Choice Home Warranty: Read 43,497 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

5 years ago

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Verified Customer

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Lynn

I think Home warranties are a great idea. The problem is when you have to wait for extended periods of time to get parts are have things fixed. I put in a request for a dishwasher repair back on 3/16/25. The repairman came to the house on 3/24 only to tell us he had to order the part. After I called several times someone finally got back to me 4/7 and I finally got the repair 4/9. The excuse was they couldn't get the part from the manufacturer but that didn't excuse them from not communicating with me for 15 days. The repair man was courteous and professional. He completed the job when he arrived with the part on 4/9/25.

5 days ago

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Verified Customer

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Lorenz Kuhn

We had Choice for about 10 years and we have always been taken care of quickly when we submit a claim. Peace of mind, we have had to have garage door repairs, a/c repairs, Hotwater heater repairs, toilet repairs, refrigerator, oven, dishwasher and washing machine repairs. Pretty smooth and good customer service.

4 days ago

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Verified Customer

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Trish

I like having a home warranty as a safety net for our household. Home repairs can add up quickly, and the cost of maintaining a home is constant. This warranty helps my family keep up our home quickly when an appliance breaks down.

6 days ago

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Verified Customer

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Linda

I was not impressed on the way this warranty coverage works. Your company does not do what I thought. You don't pay cost of product if needs to be replaced. I worked with Cheryl H after so many issues with vendors that did and didn't do a good job. It was a very bad experience with them for Amanda Elkins, but Cheryl helped a lot to fix some of the problems we appreciated her help. But I am a realtor and Im not impressed by this company's policy

4 days ago

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Verified Customer

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Janet Rodriques

My overall experience has been really good. They are fast to respond to claim and fast to fix the problem. I would highly recommend this company and have already told some friends and family.

5 days ago

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Verified Customer

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Stella Kayembe

This is the must have home warranty. I had such a pleasant experience with them concerning my air conditioner systems. I recommend this to everyone who needs a outstanding service.

6 days ago

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Verified Customer

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Burnell Wilson

I think they are great warranty company they don't hesitate to get someone on the job and it doesn't matter how many times you need to use the warranty they will uphold their end of the deal I think they are a wonderful company two thumbs up 👍👍

1 week ago

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Verified Customer

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Nand Rai

Choice warranty service is very good Most of things get done in timely manner There is one exception that for appliance service appointment took three days after we calledIt should have taken about one day But things were done properly We recommend this company

1 week ago

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Verified Customer

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Everton Harrison

I like the fact that once I place the service call every thing that was promised seamlessly happened. The local service provider was top no Professional and informative . Assess order parts and came by in 2 days to complete the job. Every thing is working. I am a happy and satisfied customer!

1 week ago

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Verified Customer

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Karen Sherek

The first technician we called on regarding our air conditioner, was on time for a professional and no hidden cost except for the $85 fee. The company, clockwise plumbing, I was not impressed with very very much. Although they finally came out today to fix my water heater after not hearing from them so I had to call the company and ask for an appointment myself. I and my husband are not happy that we also had to pay for products needed for the service. We wanted a warranty program where we only pay the $85 fee as noted in the contract. We should not have to pay extra for products needed for something that needs replacing.

1 week ago

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Verified Customer

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Karen

Customer Service personnel were helpful by addressing the issue with the original serviceman Choice sent to fix my dryer . Hevsited multiple times and wasnot able to fix the problem but he did want me to pay him $200 for a cleaning I did nopt need. Once I got tot he right department, the CHoice rep understood my dilemma and sent another tech who was able to fix the dryer onhis first visit in less than 2 hours. I was disappointed inte Claims department who told me I woudl not be able to get a new service tech without paying an additional deductible. I amglad I found a phone number direct to CUstomer Service lest my overall rating woul have beenmuch lower. The time I spent with the initial tech resulted in multiple visits to the laundromat that could have been avoided.

2 weeks ago

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Verified Customer

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Jayson

Excellent company! I was with another national brand and referred many real estate clients to them. After switching to Choice, I made a new choice to contact all my hundred of clients and told them they may want to switch when their term ended. Since I own the Real Estate brokerage I recommended all my agents do the same! That’s the difference between Choice and other national companies!

2 weeks ago

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Verified Customer

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Danish

I’ve had a great experience with Choice Home Warranty so far. They consistently send licensed technicians who do quality work, and most of my service requests have been resolved successfully. The process has been smooth, and I appreciate their responsiveness. If you're looking for a reliable home warranty service, I’d recommend giving them a try!

3 weeks ago

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Verified Customer

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UT NGUYEN

Overall Good I just have only one issue and would like to bring it up: Recently we did have one issue with the shower faucet leaked ; filed claim have plumbing co came .. I told him the shower catridge issue might need to replace .after technician dudvgssed with co and he worked with CHW then CHW tọc me I ll have to pay $800.00 to replace the main valve..I said No …. And asked to have second opinion but CHW didn’t …i then hire the local hàndy man plumber to purchased the shower catridge and replaced the old one …cost total $175.00!…..I never have any issue in the past til this time….is this the right practice??? Thanks UT Nguyen

1 month ago

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Verified Customer

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Su Theriault

I am very pleased with the appliance repair man, Yuri. He has responded to two of my issues with professionalism. I am displeased, however, with the lack of response on my requests for plumbing assistance.

1 day ago

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Verified Customer

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Sieglinde

Great company! I can always count on Choice Home Warranty for anything concerning my home. Always polite and so helpful! Thank you Choice Home Warranty for being the best!

3 days ago

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Verified Customer

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Jonathan

Easy to work with and covered expense for fixing my sink in my first claim with Choice Home Warranty. Response and booking a tradesman could certainly be quicker. Took 3 days to get a plumber over.

3 days ago

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Verified Customer

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Thelma

Well, I thought they was gonna put the dishwasher in for me. I got to go pick it out and add money with it. I haven’t done that yet now who’s supposed to help me put it in?

6 days ago

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Verified Customer

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marc howard

Easy process to start a claim, so far the company you chose for the repair is competent and professional unlike past experiences with our former home warranty.

6 days ago

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Verified Customer

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Billie Vanderwall

Enjoyed the fast resolve of the issue I had. Will definitely continue to keep my loyalty with choice. Friendly employees definitely does not go unnoticed.

6 days ago

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Verified Customer

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John

They kept us updated during the scheduling process, the technician found, and fixed the issue quickly, and told us to let him know the next day that all was well before he closed it out.

1 week ago

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Verified Customer

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Alan

So far so good. We had a problem with our oven that was handled fast. Our rep was very good and we had no issues. Let's hope no more issues, but if we do I'm glad we made a CHOICE.

1 week ago

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Verified Customer

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Shelley Coit

The company sent out for our garage door was great! He went beyond what was expected, honest and would highly recommend his company Garage Door Team. Choice was right on it and sent him out immediately.

1 week ago

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Verified Customer

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Tom Bauer

Champion Aplliance did a wonderful job repairing our refrigerator. The process to get them here was so easy on your website. Thank you so much for sending such a talented individual to fix our refrigerator.

1 week ago

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Verified Customer

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LARRY TAYLOR

Heating system went out on one of the coldest days of the year. Customer service was responsive and the vendor responded within a reasonable timeframe and corrected the problem.

1 week ago

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Verified Customer

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Saketa

I'm extremely satisfied. My only complaint would be for extra small things like service calls that were made and no work was done maybe a little percentage back would be good. I mean all he did was flip the switch on a breaker box. That was an expensive lesson learned there. $85 to flip a switch. But oh well you live and you learn.

3 weeks ago

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Verified Customer

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Jose

Pros: It is very easy to file a claim with Choice Home Warranty (CHW). When filing a claim, a service provider is immediately sought by CHW followed by scheduling an appointment for service. Cons: The time for the service provider to obtain the necessary parts for the repair is not consistent. In some cases, parts are obtained the same day and in others it has taken up to 3 weeks.

4 weeks ago

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Joseph Bolubasz

I have been a customer of a competitor for home for about 7 years. I stopped paying for the service as a friend who is very handy does most of the work himself as he owns rentals. As I told Chris J during our initial conversation, that I used to do repairs myself but became disabled and can hardly do anything! Having a plan with Choice Home Warranty will allow me to sleep through the night!! I wake up in the morning and take comfort in knowing we have someone to call to either repair or replace our homes equipment !! Thank Chris J and sorry for keeping so late!! Your client Joseph S and Carol L B

1 week ago

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Verified Customer

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James

I like the company, but sometimes it takes a couple of weeks to get a part. My bathroom sink was looked at on February 18th and said they would be back in a week. On March 11th I received a call to come replace the faucet lines. Was told the repair person was really busy. I understand that, but I had to have a leaky faucet for almost a month before it was fixed. I had to keep dumping the bucket I had under my sink. Not a major problem, just annoying. Customer service is great and this is the start of my second year with Choice. Still going to stay with them, just wish the process was a little faster.

1 month ago

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Verified Customer

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Anthony Reino

I signed up for this service full believing that I’d never need it. However, shortly thereafter, my microwave malfunctioned because of a faulty sensor. I called the company & they dispatched an outstanding repair person that evaluated the issue, ordered the part, & replaced it in a very short period of time. I’m happy I have this service & peace of mind.

1 month ago

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Verified Customer

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Dianne

The repairman was amazing. He fixed the dishwasher and 6 days later came back to fix the clothes dryer. It was stacked dryer so he brought help to move it, Fixed it in short order and it has been running non stop since he left. Excellent service from Choice. They react immediately. They sent a top notch service repair service company. Could not have asked for better.

1 month ago

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Verified Customer

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Angie

I haven't interacted with customer support directly, but scheduling online was easy. I had a garage door issue and they quickly sent a technician who provided excellent service. I also used my warranty for my dishwasher; although the part wasn't covered, the technician found a solution at a minimal cost. Overall, I'm very satisfied with their prompt and helpful service!

1 month ago

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Verified Customer

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Nerolee

I had a frustrating experience with customer service, having to call multiple times and wait excessively each time. It felt like a waste of my day. Additionally, I received a technician who seemed unqualified and struggled with communication. However, I did have a positive experience when I needed to use my warranty recently; the issue was resolved promptly.

1 month ago

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Verified Customer

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Rich

I had a great experience with customer service. They quickly corrected a mistake I made and scheduled my service visit efficiently. When my microwave stopped working, a technician was assigned promptly, and I received a replacement check shortly after. I also had a plumbing issue, and they sent someone out within a day. Overall, I'm very satisfied with the support I received!

1 month ago

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Verified Customer

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Tracie

I had a mixed experience with the service. Three out of four tasks were completed well, but one repair was delayed due to a part order, leaving me uncertain about its completion. Communication with the company was lacking, causing some anxiety. However, when my hot water heater failed, they responded quickly the next day, resolving the issue promptly.

1 month ago

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Verified Customer

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Paul

I had a mixed experience with their service. It took quite a while for someone to come out, but once they did, the technician was excellent and resolved my issue. I also had a plumbing emergency with my hot water heater leaking, and they managed to fix it the same day, which I really appreciated. Overall, they took care of my problems, but the initial wait was frustrating.

1 month ago

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Verified Customer

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Melissawalt

I had mixed experiences with customer service. While wait times can be long, I've generally received quick and positive responses. Recently, my dishwasher needed service, and while the parts took a while, it was ultimately fixed. On another occasion, my AC issue was resolved promptly and the technician was very helpful. Overall, good service but improvements in parts delivery would enhance the experience.

1 month ago

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Verified Customer

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James

I had mixed experiences with the service. One time, replacing a dishwasher was smooth, but the hot water heater repair turned into a complicated ordeal. The technicians had issues, and it felt like a runaround with multiple visits. On a positive note, they responded quickly for my washer issue, diagnosing it promptly and offering partial payment for a new one.

1 month ago

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Verified Customer

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Penny

I had mixed experiences with the service. One repair was confusing, as I wasn't informed that my microwave would be replaced instead of repaired, leading to disappointment with the replacement options. However, the second experience with my washing machine was excellent; the technician quickly resolved the issue. Overall, the technicians communicate well and are efficient, but clarity could improve in some situations.

1 month ago

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Verified Customer

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Jack Martin Missouri City, TX

I had mixed experiences with the service. The response time was great, but I felt misled about what was covered for my central air unit. I used the service multiple times; the dryer repair went well, but the faucet replacement in my bathroom left me disappointed as it didn't match my existing setup. Overall, prompt service but clarity on coverage is needed.

1 month ago

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Verified Customer

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Frank

I had a good experience with customer service when I called about a leak in my upstairs bathroom sink. They responded promptly and the technician did a great job fixing it. However, I was disappointed that the replacement faucet didn’t match the original. I also had a separate issue with my central heating that was resolved, but it took some time. Overall, the service was decent.

1 month ago

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Verified Customer

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Jeff

I've had a good experience with the service. They respond quickly to claims, though there's sometimes a disconnect between the service contractor and the company. I had an issue with my refrigerator that was resolved promptly. However, when my heater broke on New Year's Day, I had to call my own contractor, which was costly. Thankfully, the warranty company is addressing the issue now.

1 month ago

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Verified Customer

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Dhaval

I had a frustrating experience with my washing machine repair. It took an excessively long time to receive an e-gift card, forcing me to use a laundromat for nearly a month and incurring extra costs. Additionally, I've noticed ongoing issues with the AC and electronic problems that haven't been addressed well by the vendors associated with my warranty.

1 month ago

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Verified Customer

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John

I had a positive experience with the technician who fixed my heating system promptly. However, I couldn't rate the customer support since I only interacted online and didn't speak to anyone from the company. The representative kept repeating questions, making it difficult to provide feedback. Overall, the service was effective, but communication needs improvement.

1 month ago

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Verified Customer

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James

I had a great experience using the warranty service recently. The technician for my refrigerator was fantastic; he quickly diagnosed the issue, defrosted it, and ordered the necessary parts. My fridge is now as good as new. Additionally, the plumber efficiently cleared a clog in my sink's spray nozzle, restoring our water flow. Overall, I'm very satisfied with the service!

1 month ago

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Verified Customer

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Anonymously

I had a mixed experience with my service calls. While I faced issues with a noisy garbage disposal replacement, the company ultimately provided a fair resolution. They also proactively addressed a potential problem with my garage door opener. Overall, the responsiveness and willingness to assist were appreciated, making for a good experience despite some challenges.

1 month ago

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Verified Customer

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Betty

I had a frustrating experience with my water heater during the cold holidays. As a senior citizen, being without hot water was tough, and it took days to get someone to help due to provider availability issues. However, when I did use the service for my garage door, the contractor arrived promptly and did a great job. Overall, mixed feelings about the service.

1 month ago

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Verified Customer

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Amit

I had a great experience with customer support. They were very responsive and addressed my requests promptly. When I needed to replace my air conditioning unit, they had someone out the next day, and the whole process was completed quickly. This was a significant improvement compared to my previous home warranty experience, which took ages to resolve.

1 month ago

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Verified Customer

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Arthur

I had a great experience with customer service; they responded quickly to my issue with a leaking hot water heater and resolved it the same day, which was crucial since I had a tenant. However, my experience with the air conditioning warranty was less satisfactory, as only part of the issue was fixed. Overall, responsive service but inconsistent results.

1 month ago

Choice Home Warranty Reviews

Summary of Reviews