Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

4 years ago

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Verified Customer

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Lea

We bought this new whole home warranty in August. Our home is only 6 years old so we didn't really expect to have a need to use it, but we are the type of people that take out extra warranties for all of our purchase so we thought why not protect our entire home. This included our inground pool pump. Wouldn't you know it, 45 days after purchasing the warranty our pool pump died. Choice approved the claim without any issues. We are so glad we went with Choice Home Warranty.

1 day ago

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Verified Customer

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Pamela

I was hesitant about using this company when I read reviews but I am sure glad I did. They sent a tech to check our air conditioner because it was losing Freon. That tech could not find the leak. We paid the $100 service fee as expected. The company then found another company that came and found the leak. Choice agreed to replace the air conditioner. Everyone responded quickly to our need. Do be careful to read the “fine print” on what is not covered. The AC and installation cost us over $2000 which was far less than an $8000 quote we had gotten from another company before remembering we were paying for this warranty service. We did have to check the website for communication. I had not known they contacted another company until they called. Their communication could improve. That is the only reason I give a 4 star instead of a 5 star rating.

1 day ago

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Verified Customer

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Anonymously

I had a frustrating experience with their service. The initial electrician lacked confidence, and when I asked for a second opinion, they refused. It turned out the issue was a simple fix, but I had to fight for a refund for the incompetent service. On the plus side, they respond quickly when I need appointments, but the quality of work needs improvement.

2 days ago

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Verified Customer

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Karen

Customer support has been a mixed experience for me. While they are generally helpful, there are times when my concerns feel unheard. I also had an issue with my warranty; they sent the wrong person to fix my bathroom, which added to my frustration. Overall, I believe there's room for improvement in both listening to customers and executing service requests.

2 days ago

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Verified Customer

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Heajohns23

I have been a Choice customer for about 3 months now. My first experience was a dishwasher issue (would not drain). Their apps and scheduling are excellent, but the service not as much. The tech was courteous and prompt, but ultimately did not address my problem and his advice resulted in me wasting time and money on parts and frustration for no reason. Long story short, the tech identified that the dishwasher had been misused but failed to consider the extent. He advised me to replace a few minor parts that added up to about $100 and then to run some cleaning cycles on the unit. He also promised to deliver a new housing. The housing never arrived, I never heard from the tech again, and the recommended parts and actions made no difference. Ultimately, the water pump in the unit was damaged beyond repair, and the cost to replace was not worth investing in a 10 year old unit. This was literally the fist thing the Frigidaire tech tested once I gave them the background. In the end, I wasted $200 and a month of my time messing with parts and service calls that did not address the issue.

12 hours ago

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Verified Customer

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Vee

My water heater was having issues so I requested someone to come and fix the issue. They never showed up the next day. I reported my issue to Choice Home Warranty and they and a new technician come a few days later and waived my fee because of the inconvenience. Amazing service!

2 days ago

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Verified Customer

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Kirsta

I had an excellent experience with Choice Warranty. Their customer support is always available and responsive, arranging prompt service for my plumbing issue with a reliable and professional team. I also used my warranty for my washing machine repair, and everything was handled smoothly. Highly recommend their services!

2 days ago

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Verified Customer

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Trang

I had a frustrating experience with scheduling through Home Choice Warranty. The technician changed my appointment multiple times, and there seemed to be miscommunication between them and the warranty service. I was left unsure about who was responsible for the changes. Overall, the customer support process was confusing and needs improvement.

2 days ago

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Verified Customer

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Lorelei

I had a positive experience with customer service. They provided instant replies online, which was great. When my washing machine needed replacement, they quickly assessed the issue and helped me with a fair solution. However, I initially misunderstood the problem with my microwave, which turned out to be a simple switch issue. Overall, I'm satisfied with their service.

2 days ago

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Verified Customer

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Gregory

I was really impressed with the quick response time for repairs. They fixed my garage door opener and resolved my running toilet issue, which was a relief after dealing with rising water bills. Overall, I'm very satisfied with their service and the efficiency of their team!

2 days ago

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Verified Customer

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Jim

I had a plumbing issue and contacted Choice Warranty. They arranged for a professional team to come out the very next day. The plumbers were polite and knowledgeable, and they resolved my running toilet issue quickly. I was very pleased with the service and relieved my water bill won't be affected anymore!

2 days ago

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Verified Customer

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Rita

I've had ongoing issues with my air conditioner that remain unresolved. Despite multiple visits from different technicians, the problem persists, and I feel like I'm stuck in a loop of tests without any real solutions. The insurance coverage has been disappointing, often denying claims for necessary repairs. Overall, I'm very unhappy with the service and support.

2 days ago

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Verified Customer

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Terri

I had mixed experiences with the service. Sometimes, they didn't listen to my concerns, which was frustrating. However, they were quick to respond when I needed help. Although my bathroom issue was addressed, they sent the wrong person initially. Also, I had trouble with my garage door opener, but they managed to fix it after inspection.

2 days ago

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Verified Customer

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Dorothy

I had a great experience with customer service! They provided instant replies when I reached out. Initially, I thought my microwave was broken, but it turned out to be a simple switch issue. The service for my washing machine was excellent too; they quickly diagnosed the problem and helped me with a replacement. Overall, I'm very satisfied!

2 days ago

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Verified Customer

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Diane

I had a frustrating experience with Choice Home Warranty. My air conditioner was only temporarily fixed, and they keep sending different technicians who repeat the same tests. It’s been a hassle trying to get a new microwave after they sent the wrong size, leaving me without one for months. Overall, their service has been disappointing and inefficient.

2 days ago

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Verified Customer

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Linda

I had a positive experience with customer service; they were quick to address my needs and responded promptly to my claims. However, I faced an issue when a plumber sent for my warranty service didn’t complete the job. Overall, communication was good, and they kept me informed about my claims.

2 days ago

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Verified Customer

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Dixie Yarbrough

I am glad they let me find someone that could work on this quickly. The company I called were quick and very professional. I understand I will be reimbursed and that's okay. When I called the representative was very helpful and knew what I should expect. I would recommend this company.

4 days ago

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Verified Customer

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Nsharin ricketts

I liked the fee and communication from start to finish. If I had to list a dislike it's that there isn't a list of reputable companies they can use to ensure that an appointment is scheduled as soon as possible. The one company wasn't able to come out for a few days so we are forced to leave our house and find accomodations until a technician could come out.

5 days ago

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Verified Customer

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Tom

They get the right servicemen in to do the job, but sometimes the schedule for them to arrive is longer than I want or need. And sometimes, after waiting hours for them to arrive, they don't show up, and don't give me much advanced notice. Then I have to wait to be rescheduled, sometimes days later.

6 days ago

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Verified Customer

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Harsha

I own a couple of rental properties, and most have this "Choice Home Warranty." It's peace of mind. I have never had a problem with the CHW. They are always on time and do the work well. I have no complaints, and I recommend the service. If you own a house, you better consider having some warranty.

6 days ago

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Verified Customer

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Sherry

What I liked about Choice warranty was all I had to do was call the number and they scheduled a company to come out and work on my unit. Then the rest was up to the company. And the company that they recommended was great. It turned out to be Sears which gave me a piece of mind.

6 days ago

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Verified Customer

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Kirk Utzinger

Excelente customer service from initial call to scheduling to completed work! Our family has utilized Choice 4 times with amazing results. We are likely to extend the warranty for an additional year as a result of our wonderful experience!

6 days ago

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Verified Customer

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Lillian

Lady came to fix why ice was in the bottom of My freezer. She took out the back of the freezer panel and found it. There was a part that was plugged so that water could not come out she fixed it put it back together and was very neat in her work.

6 days ago

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Verified Customer

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Robert

have attempted to get my stove repaired several times and paid the 85dollar service fee only to be told nothing was wrong the technician told me that my family was very lucky nothing happened is it possible that I can be made hold for the money I spent

1 week ago

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Verified Customer

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Michael

After trying to get this repair completed for over 1 year Bri helped me! Yacoub came to the house and after a couple visits the repair is complete! Excellent professional service by Bri and Yacoub!

1 day ago

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Verified Customer

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Ken

I've had a good experience with customer support; they're always available to help and send technicians promptly. I recently used my warranty for my washing machine, and it was fixed without issues. However, I did have a problem with a plumber sent for a clogged faucet, as the job wasn't completed. Overall, support is reliable, but service quality can vary.

2 days ago

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Verified Customer

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Kelvin Cintron Silva

Saving money for a service that can cost hundreds of dollars, is worthy. Not only that but some parts of the appliances are expensive. That comes included with the service. I have to say that this is the best decision I made

5 days ago

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Verified Customer

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Sandy

I don't like the fact that there aren't Vendors close to my location. It took a ridiculously long time for my claims to assigned. Based on what my Sales rep explained to me when I was considering purchasing a Home warranty, I expected swift attention and repair/replacement to claims submitted. In fact, I'm STILL WAITING on a resolution to my last claim placed on 10/17. STILL HAVEN'T RECEIVED the egift card from Lowes for my washing machine.!! Customer service has been of NO help. Their response to my inquires is to wait until NOVEMER 26TH. If I haven't received it by then--- call back. WTH???????!!!

5 days ago

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Verified Customer

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Viviana Castano

I had different things wrong, the companies that came for the AC and the Electrical. They were amazing very professional and helpful walked me there everything and provided hints to keep up with maintenance. Now the gentleman that came to fix the dishwasher and the fridge. The complete opposite he was arrogant hard to talk to he talked down to the customer like if we were incompetent, and didn’t understand what he was saying. Since he arrived he was in a rush to just get out of the house. He almost didn’t even turn the breaker back on and I had to remind him.

6 days ago

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Verified Customer

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Patty Rogers

My microwave was having issues. The first person they sent was a "no show". After a phone call to the contractor at 5:30, I was told they would be here by 7:45. NO SHOW, NO CALL. Then Choice Warranty had a difficult time locating another contractor. (I live in NJ, not in the middle of a National Forrest). When the second repair person came out, they explained it needed a new panel. Apparently that wasn't in stock, and backordered. Choice Home Warranty told me it was because of a power outage. I explained I have a whole house protector for that. After going back and forth, they agreed to give me a Lowes gift card for $190. I had NO CHOICE as to where I could use the money. The replacement for my microwave is about $350 on sale. Plus I paid $85 to the repair company. I took their offer, but feel it wasn't a good choice on my part. I'm sorry I took out a 3 year warranty.

6 days ago

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Verified Customer

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Linda Fillippo

Response was prompt and repair man worked very hard to try to fix my washing machine. I was disappointed, however, that you offered a credit to Lowes that would take 30 days to get. Credit was smaller than expected; however, my washing machine was about 10 years old, so I understand that. I love Lowes, but I found a washing machine for less at a different store. I had to spend $1000 and will have to wait to receive the credit for Lowe’s and then spend it on something else when I could’ve used the help to purchase the washing machine. Thanks for asking.

1 week ago

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Verified Customer

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Jeanne Miller

The service providers were good, the issue I had was with the Sales Team. They consistently told me that monthly billing was not possible, I could only pay the total in one payment or it could be broken into 3 consecutive payments, and both options were a struggle for me for the 3 years I was with them. But! This year when I told them I would not renew, monthly billing was suddenly possible! Also, I was bombarded by phone calls, emails and texts, daily, for the last 2 months of service, in their attempt to keep me as a customer. To top everything off, I was finally sent an email stating that my account would go into an automatic month-to-month payment system! What nerve! The Customer Service Team was pretty good, overall, the Sales Team was very abrupt, bordering on rude.

1 week ago

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Verified Customer

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Mark

I appreciate the service provided, as the technician who came to fix my toilet was knowledgeable and resolved the issue effectively. However, I find the lack of direct communication frustrating, especially when urgent situations arise, like air conditioning failures in Florida's heat. Overall, the service has been satisfactory, but quicker communication would enhance the experience.

4 weeks ago

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Verified Customer

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Malcolm

I had a great experience with the plumbing service. The plumbers were excellent, knowledgeable, and worked diligently to fix the issue, although I need to handle the wall repair separately. The air conditioning service was also efficient; a technician quickly identified the problem and replaced the fan motor. Overall, I'm pleased with the service provided.

4 weeks ago

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Verified Customer

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Richard

I had a great experience with customer service; they called me back the same day I reached out and set up an appointment promptly. However, I faced delays when using my warranty for a garage door opener issue. The technician was responsive initially, but it took weeks to get the replacement sorted out. Overall, good service but some follow-up issues.

4 weeks ago

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Verified Customer

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jo summerville

I've had a great experience with First Choice Warranty. Their callback system is excellent, and the agents are knowledgeable and responsive. I've used the warranty several times and have always been pleased with the service. They work with high-quality service providers and handle repairs efficiently. Overall, they have exceeded my expectations compared to previous warranty companies.

4 weeks ago

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Verified Customer

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Paul

I had a positive experience with customer service, which was quite good. Although I don't recall needing certain services myself, my sister has used them. While overseas, we had to rely on their help for our rented house, and everything went smoothly. They efficiently scheduled services and kept us updated on any necessary follow-ups. Overall, we were very satisfied!

4 weeks ago

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Verified Customer

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Frank

I had a mixed experience. The initial claim process was smooth with helpful online support. However, I faced issues with my refrigerator cooling, requiring multiple visits before it was resolved. On a positive note, the service for my garage door opener was efficient and well-handled. Overall, while some follow-up could improve the experience, the staff was generally good.

4 weeks ago

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Verified Customer

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Anonymously

I had a disappointing experience with the plumbing service. The first plumber failed to identify a significant water leak, insisting there was no issue despite visible damage. Customer service was lacking, as I received no follow-up or paperwork needed for my insurance claim. However, another visit was prompt and the repair was satisfactory, though I struggle to recall the details. Overall, the quality of service varies.

4 weeks ago

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Verified Customer

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Rosemary

I had mixed experiences with Home Choice Warranty. While I appreciate their quick response when my AC had issues, I dislike the lack of direct communication with a person, especially in emergencies. Waiting for service can be tough in Florida's heat. However, the technician who fixed my toilet was knowledgeable and resolved the problem effectively. Overall, I value their promptness but wish for better customer support.

4 weeks ago

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Verified Customer

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Anonymously

I had a great experience with the service. They were always courteous and responsive to my calls. I was impressed when they sent someone out on a holiday to fix my air conditioner. Although I had some initial concerns about the company they used, they resolved my issue quickly and allowed me to choose another company. Overall, I was satisfied with the prompt service.

4 weeks ago

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Verified Customer

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Carmen

I had a positive experience with my claims reporting; they handled it promptly and contacted me quickly. I had some issues with my air conditioning and refrigerator not cooling, but they sent someone out right away to address the problems. Initially, the refrigerator issue wasn't fully resolved, but they followed up, and now everything is working well.

4 weeks ago

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Verified Customer

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Brita R Buhrman Marietta, GA

I've had some experience with customer support since joining in June. I filed a claim and everything went fine, which I consider a good sign. I also had an issue with my AC service where I initially faced resistance in changing the service provider due to bad reviews, but it was resolved quickly after speaking to another representative. Overall, the support has been satisfactory.

4 weeks ago

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Verified Customer

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Brian

We called in service request for ice maker problems. Sears home services called and scheduled appoint in 3 days. Technician arrived, diagnosed problem. He checked his local supplier network, found appropriate replacement and called another tech to pick up and deliver replacement to our house. Our tech went to next call then RETURNED TO INSTALL the unit same day!! Our old company would call to schedule the appointment 3-7 days out then diagnose and set return appointment to install part 2-5 days later!

4 weeks ago

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Verified Customer

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Jeancharles

You should know, because I voiced my dissatisfaction when appealing a claim. It was for a dishwasher, the first tech came, took the part and never followed up. The second one came over, and processed the claim. It was denied! She was very surprised herself. I first spoke to a claim specialist that told me that it was because the part was missing , and it was my responsibility based on the contract! We argue because I told her it was your tech that you sent, who took the part. Then spoke to another Manager who told me that it was not that, but because it was not normal wear and tear. I googled it, and a lot of people had the same issue, so? I wanted to cancel my insurance with you, but I was told I would not get any refund? This is not what I was told when someone convince me to buy it for three year, with the assurance that I could cancel anytime, reason why I bought it for three years. Next I order the part myself, ($50) and fixed it myself. The result: I am a very upset customer, (Real Estate Agent) for a very small intervention that you did not cover for lame reasons.

8 hours ago

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Verified Customer

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Dave

The policy does what it is designed to do however you have to be willing to put in the time and energy to get things resolved correctly and quickly. It is rarely a smooth and quick resolution.

1 day ago

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Verified Customer

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John

I've had mixed experiences with my insurance provider. While they send technicians quickly, they often deny coverage for necessary repairs, leaving me to foot the bill. Recently, a technician fixed my heat pump but only provided a temporary solution, and I'm still dealing with a fuel leak. It's frustrating knowing I'll have to call again for another service.

2 days ago

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Verified Customer

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Anonymously

I had mixed experiences with the service. While a technician was sent quickly for my heat pump issue, the temporary fix they provided didn't resolve the ongoing leak, leaving me frustrated. Additionally, the electrician sent for outlet work was not confident, and I was denied a second opinion. I struggled to get a refund for the initial service, which added to my dissatisfaction. Overall, I found the support lacking.

2 days ago

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Verified Customer

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Laura Lazar

I feel like it's worth it, but often difficult to get the right person out for the job. Also, even if a repair was approved, I would have to pay a significant out of pocket amount for "uncovered items". It took 8 visits and as many months to get my refrigerator fixed. While it was covered, it was done very inefficiently.

3 days ago

Choice Home Warranty Reviews

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