Choice Home Warranty: Read 48,626 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Featured Review

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Verified Customer

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Gloria Lake Elsinore, California

Needed to find a more reliable home warranty insurance company as the one I was with did not return calls, did not schedule repairs in a timely manner, and often was advised that repairs were not covered. So far am pleased with Choice Home Warranty.

3 days ago

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Verified Customer

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Susan Allen Pearl River, Louisiana

First…their pricing seemed reasonable. I’ve never bought a home warranty before so I talked to several companies. To date I have had to call twice for services on my washing machine. I was very satisfied with the last company that they chose, the owner of the company actually came with her assistant, and they did a wonderful job. The first company/service man that they sent, he was a little, put offish and not very responsive or friendly. But he got the job done, although he did bend the lid of my washing machine.

1 week ago

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Verified Customer

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jeffrey lagasse USA

1 week ago

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Verified Customer

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Diane Crownsville, Maryland

After CHW denied my claim to to replace my fridge, they gave me the opportunity to appeal their decision. I spoke with a Rep. to review and access the issue. She sent a second Tech out, which confirmed a replacement was need. CHW then said the claim was now honored and the replacement covered. I'm really not pleased with the replacement amount for a GE top of the line refidgerator ($818), that it took nearly 4 weeks to complete the process and not having a refridgerator for 4 weeks, and another possible 4 weeks to receiv e the reimbursement check ( 15 - 30 days). I did nothing wrong, just filed a claim and expected CHW to do their part.

4 weeks ago

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Kris R Auburndale, Florida

I’ve only used 3x and response times were great but not for my AC. Have to wait over a week and the inside of my home is 89 because it’s June in FL. The first guy upsold me $900 which later I realized I didn’t need. I’m 72 and living on a fixed income. I also thought they would replace faulty equipment with comparable parts but apparently I don’t have that add-on.

5 days ago

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Verified Customer

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Joan Sullivan Simi Valley, California

I had made the choice about 18 months ago ,?price per month was given but they have raised it and I wasn’t notified, first experience wasn’t good but this last experience went much better, Sid City was excellent company that did my hot water heater! I pray

1 week ago

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Verified Customer

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Karen O Donnell Norfolk, Virginia

The washing machine repairman called quickly, came as stated, figured out what was wrong quickly, gave us good general advice about our model, ordered a part and it was fixed quickly. He was professional yet friendly. Could not ask for better service.

1 week ago

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Verified Customer

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Glasco Edmonds Richmond, Virginia

Technician came in on time and evaluated the unit and told me what was needed and that it was covered and that he would take care of the unit with a replacement. He completed the job and we completed his paperwork and he was on his way to the next job. Great people.

1 week ago

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Verified Customer

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Daisy Washington San Diego, California

I was with AHS for years but was very disappointed in their business practices. I saw your advertisement on TV and decided to give you a try. So far everything about your company has been nothing but positive. You seem to use only the best repairman and so far I am very satisfied with your service.

1 week ago

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Verified Customer

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Sharie Lehi, Utah

In the past, I had a couple technicians that I wasn’t so happy about that. They did the job recently. Every time I’ve called. It’s been a great technician right on time quick and had the job finished and fixed in 20 minutes or less amazing.

1 week ago

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Kathy Dixon Houston, Texas

A very good company that I chose signed up with you again for me. I was on the phone with the company for 4 hours in 3 days with Home Choice. I was pleased with the work but my tenant with 5 children was without hot water from Saturday to Friday before we could get it okayed snd thank goodness the company was willing to work hard to get hot water. Also they quit the warranty company because they haven’t been paid for other jobs but they helped me. I hope they get paid for my job. Also besides the 75.00 for my co pay You did not pay them the cost of the job and I had to pay 566.00 to get my work done. I thought with 4 houses with the company I would not have to pay that much more. You daid the labor was to much but the tank was in the garage over the washing machine. And had to have a second crew to help get it out and down. Then put back up.

1 week ago

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Verified Customer

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Christine C Grice Miami, Florida

I have a contract with Choice Hone Warranty. Usually the business representatives are terrible but I thought that I would try again. This time I hit the jackpot. The business responded and arrived timely. He resolved my situation with one visit! He was professional as well as kind. Great!

1 week ago

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Verified Customer

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Anthony Newman Woodstock, Georgia

We were hesitant to get a home warranty but with an older home it makes good sense. So after 6 months we called on Memorial day weekend and were very happy with the service we received from a independent contractor whom fixed our heat pump. We highly recommend Choice home warranty

1 week ago

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Verified Customer

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Leon and Gwendolyn Bryant Washington, District of Columbia

What I like or dislike is very dependent on the service provided by the technicians who take the call. The last Service call was handled by Dalton of Yellow Springs Plumbing based out of Frederick, Maryland. All 10s across the board. Stellar. Beyond satisfied. Prior to this service call; all three members of my family who have individual CHOICE warranty contracts and had received basic satisfactory or unsatisfactory service from those service technicians, to the point we all conference call to see if we wanted to continue our individual property contracts. Until Dalton of Yellow Springs PLUMBING, the service received had been MEH…not good or bad…just okay.

1 month ago

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Verified Customer

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Karen Thomson Longboat Key, Florida

I'm very happy with Choice Home Warranty's tenacity in seeking plumbers, electricians & appliance repairmen who will come to the island from Sarasota or Bradenton. Evidently that is a harder task than we counted on.

1 week ago

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Verified Customer

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Shirley Klein Villanova, Pennsylvania

I had Choice on my house in Florida. Never had any problem s when i submitted a claim. Chose to get it on my house in Delaware and all has worked out very well with my first claim.

1 week ago

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Verified Customer

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kyle honadel Kansas City, Missouri

I switched from AHS because of the cost difference. After using their services for the first time, I’m glad I did. They were very responsive and was able to get a service technician out the following day.

1 week ago

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Verified Customer

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Judson And Jessica Hall Knoxville, Tennessee

I’ve had Choice home Warranty for going on five years and have had excellent service. I’ve only had a few issues but they were able to get them resolved quickly and efficiently. highly recommend.

1 week ago

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Verified Customer

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Amelia Miranda and Emilio Miranda Pembroke Pines, Florida

Major water leak at my home. Ryan from PipeSmith Plumbing arrived. Quickly diagnosed the situation, fixed the problem, then briefed me on his diagnosed. Excellent contractor referred by Choice. Thank You!

1 week ago

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Verified Customer

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Teresa Hall Albuquerque, New Mexico

Our realtor bought one year of coverage on our new condo. We used it to fix our ice maker. Service took 5 minutes and it cost us 75 dollars. It would have been twice as expensive if we did not have this warranty. Thank you

1 week ago

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Verified Customer

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Wyatt Greenville, South Carolina

I chose to work with choice home warranty because our neighbor recommended them as our homes are about 13 years old now. A month later, the neighbor had a terrible experience with Choice Home Warranty and switched companies. On our first claim with a leak in the tub piping, Choice denied coverage because the pipes were not visible. They handle little rinky dink jobs like garbage disposals but nothing substantial, which was the main purpose of us buying this warranty.

1 week ago

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Verified Customer

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Frank St Louis, Missouri

It was a gift to my husband and I and being elderly it's been a blessing. Had several small things to be repaired and we were blessed to be able to only have a small service charge.

1 week ago

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Desiree Miami, Florida

Because on the face it has a great initial start. Customers service the app are great. But to only pay $15 for a tub spout when the one to replace with an identical one costs $56.00 is wrong policy said like for like. Then to have it take a week to install is too long. Then add the ac claim being fix just to go down a few days later and not even have it looked at for a week is unreal. I am over 60 sitting in 95 to 100 degree weather. My medications are melting it is so hot. I don’t believe there isn’t a vender to fix it sooner.

1 week ago

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Verified Customer

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Cliff and Sally Hutsell Charlotte, North Carolina

They do a reasonable job of quickly getting repair people to our home to fix whatever is broken. Occasionally, the first repair doesn’t work and they had to send someone else, but I did not have to pay an additional fee (which is now $100 a visit). Also, if something needs to be replaced, the amount they offer to replace it is ludicrous compared to the real replacement cost. Also, their monthly fee seems to go up way too often.

1 week ago

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Pat Clements Toledo, Ohio

The man from Sears was polite and asked what was the problem . I explained the air conditioner wouldn't stop running. It's over 20 years old. He ran some tests, checked everything out and determined it was bad wiring. He showed me the wires and replaced them. He ran more tests to make sure it was running efficiently. He was thorough with his testing and explained everything. I respect someone who takes the time to listen to what I have to say and then go about solving the problem. Very happy with this person.

3 days ago

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Angela Mascia Millan New York, New York

This is the second time that Alex solved an electrical problem for me. He is professional, courteous and uses his top notch skills to figure out solutions. However the overall customer service of CHW is poor. Multiple emails with different dates and times are constantly rescheduled. The partner service providers are wonderful, shownup on time and deliver excellent service

3 days ago

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Dissatisfied Customer Ventura, California

The technicians were great. They came and we’re friendly and assessed the situation and gave me clear information and their follow up was great. That all said, I would never recommend this particular home warranty company. They did not fully cover the job. They covered the labor, but not all of the materials. Typically insurance covers replacement value and this did not. I would definitely tell people not to not to use this company.

4 days ago

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Gina Stepp Azusa, California

Really appreciated the personable and knowledgeable person I spoke to—Christopher didn't give me a spiel, just answered my questions and helped me compare Choice coverage to my previous (American Home Shield). AHS had jumped in price by almost $50 in one month, which was half again what I was already paying them monthly. So I was done. In contrast, Choice is much more affordable and the coverage is the same. It ended up being a no-brainer. Made the only "Choice" that made sense.

5 days ago

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Verified Customer

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Ted Collier Las Vegas, Nevada

2 weeks ago Edited May 27, 2026

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 13th, 2022

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Verified Customer

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Nancy Salt Lake City, Utah

I called and reported the problem, the diswasher wasn't working properly, sometimes would add water, sometimes not. It seemed to have a mind of its own. It took a few days for a Whirlpool rep to come out, but I was so grateful Choice had him come out. He was a special Whirlpool only gentleman...he knew his business and told me what the problem was in just a few minutes..He took it apart and put in back together as though he could do it in his sleep...He was so nice, very professional but also very congenial and professional. Couldn't have had a better repair person. Fantastic service

1 month ago

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Verified Customer

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Lora Buggica Palmetto, Florida

I am 80 year old widow so it is very important that I haves a warranty company that is dependable I have been with Choice Home Warranty for 4 years . They’re very prompt in getting a technician to set an appointment the next day. They send out the right technician for whatever is broken. I have used them to fix my washer, dryer, stove, microwave, and garage door.

1 month ago

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Verified Customer

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Gary Lake Tapwingo, Missouri

I’m very angry with choice home warranty. They increase my monthly price from $87-$102 so I called to cancel after they took my $102 in April. They sent me a text saying I was no longer covered for April. They gave me the runaround one lady hung up on me. They kept trying to get me to stay with CHOICE HOME Warranty. I said no and I still haven’t got a refund yet. they may advertise that being the best, but they lie to you do not use this company. I’m still waiting for a refund and have not received one if I paid for the month of April I should be covered through the entire month.

1 month ago

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Verified Customer

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Patsy Atlanta, Georgia

I have a claim on my washing machine for several weeks now. A technician came out one day, fixed what was suppose to be the problem and then the mother board went out. He said he would order parts and return. Still have not fixed machine. Laundry mat is very expensive. Washers are $7 and $5. Would like some help to get machine fixed or else tell me the next step I need to take.

1 month ago

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Patsy

When I called Choice Home Warranty they were very nice and helpful to me . The Tech was very friendly and he always have a smile on his face . He kept me informed that he was running late and about what time he would be at my house. I liked that. I will recommend Choice Home Warranty to someone else. Keep up the good work. Also when the Tech found what was wrong with my washer he told me what it was and that he would have to order the part but when it comes in he will let me know and come back and put it on.

1 month ago

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Verified Customer

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Roland

1 month ago

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Greg Atlanta, Georgia

The process is easy to access and coordinate. Staff is professional. I would recommend Choice Home Warranty to any home owner.

3 days ago

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Verified Customer

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Hugh Jacksonville, Florida

It has been over two weeks ago since I saw the repair man. He said he had to order a part. I understand that however no communication from him would be appreciated to determine how long it will be before repairs.

3 days ago

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Verified Customer

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Roger Young Ritzville, Washington

Warranty service has been good except when a covered piece of equipment had to be replaced. In the case of replacement, warranty companies, make it easy to pay extra for an upgrade if wanted. Choice does everything they can to prevent a reasonable upgrade path warranty

1 week ago

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Kendall AND McKenna O'Neill Clearwater, Florida

I did not “choose” to work CHW. It was insisted upon by my realtor even after telling them I would rather purchase the property without a home warranty. I only took it because it was paid for by the seller. I’ve had horrible experiences in the past with home warranty companies and this is no different. Sure, they’ve fixed about 3-4 items that were covered, but they changed the meaning or interpretation of their own language in their contract to weasel their way out of covering other items. I would much rather prefer to contract and bid my own repair people instead of paying a $75 fee then wait 3-5 days for a tech to come out and do bare minimum repair work.

1 week ago

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Verified Customer

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Susan Hakala Los Angeles, California

Completed the job in a timely manner. Fixed the problem and knew immediately what the problem was. Very good customer service and communication prior to arrival!!!

1 week ago

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Verified Customer

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Theodora Disbrow Las Vegas, Nevada

I am not to happy that I have to paied 2700 to replaced my water heater because you guys got the note from the Plumer they suggest to replace a new water heater and you only reimburse 200 dollars that not right

1 week ago

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Verified Customer

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Sue and Richard Maga Allison Park, Pennsylvania

Excellent. My garbage disposal broke, leaking. All I had to do was get a bucket and call choice. They handled the rest, replaced the disposal. Love choice!

1 week ago

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Verified Customer

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Sulay Bulnes Orlando, Florida

I love the fact that when I need to put in a claim I can do it online. The claim is reviewed and within 24 hours I have been assigned someone that is doing the repair.

1 week ago

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Verified Customer

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Cindy Hayes San Francisco, California

I have a problem with my plumbing. The clog has been cleared, but there is additional work that must be done to keep this from happening. I informed Choice - they sent an email saying to contact the blockage company. The problem is, they don't do the type of work that is needed to really fix my problem.

1 week ago

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Surletha Hicks Columbus, Georgia

This is a good company for small repairs. I do know if any other company would do better when it comes to replacing the item. But after you have gotten a second opinion that agrees with the first opinion, that should be enough to help pay for a replacement without looking for excuses to get out of keeping your word to share in the replacement costs.

3 days ago

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Barry Kluger Phoenix, Arizona

I had two tech visits today, one for my dryer and one for my dishwasher. I was pleasantly surprised by the amazing service and coverage from CHW. I have been leery of coverage through warranty companies, but this experience was seamless. Both vendors were thoroughly professional, neat, personable and explained what was being done.

3 days ago

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Guy Byrd Charlottesville, Virginia

I can only comment on my enrollment experience yesterday, which was handled by "Jake". If Choice Home Warranty lives up to all the things Jake told me, including his statement that my monthly fee will not be increased after twelve months, then I will be a happy new customer.

4 days ago

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Sabrina Small Houston, Texas

I trust them to do the job right it takes a little long to get an appointment maybe about a week but once the technician gets here, he tells me exactly what’s going on. What part he has to get and how long he think it’ll take to get here once he gets the part schedules me another appointment to come right back out and the job is done so I’m very satisfied at this point.

6 days ago

Choice Home Warranty Reviews

Summary of Reviews