Choice Home Warranty: Read 48,005 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Featured Review

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Verified Customer

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Patsy Atlanta, Georgia

I have a claim on my washing machine for several weeks now. A technician came out one day, fixed what was suppose to be the problem and then the mother board went out. He said he would order parts and return. Still have not fixed machine. Laundry mat is very expensive. Washers are $7 and $5. Would like some help to get machine fixed or else tell me the next step I need to take.

1 week ago

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Verified Customer

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Patsy

When I called Choice Home Warranty they were very nice and helpful to me . The Tech was very friendly and he always have a smile on his face . He kept me informed that he was running late and about what time he would be at my house. I liked that. I will recommend Choice Home Warranty to someone else. Keep up the good work. Also when the Tech found what was wrong with my washer he told me what it was and that he would have to order the part but when it comes in he will let me know and come back and put it on.

1 week ago

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Verified Customer

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Sanjay

I have always had a great experience with Choice Home Warranty. Most of the times my service requests have been urgent and CHW has not only been prompt but the service technicians have also taken care of resolving the issue fully!

1 week ago

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Verified Customer

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Roland

2 weeks ago

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Verified Customer

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Donald

I’ve renewed my choice warranty contract several times with multi year coverage and rate guarantees. I do recommend that rather than file a claim online that you phone the claims department to enter your claim. I had one instance where I entered the claim online and had the problem fixed. Turned out that that particular problem was not covered. All else very good with Choice.

3 weeks ago

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Verified Customer

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Sylvie

First claim on one of our properties was handled well, the technician was good. The second claim on another property was not good. The first technician did not want to come and did not return my messages. He said on the first and only call that he did not have my name on his list and that he had 108 customers ahead me. I called Choice and they changed technician to another company. This technician from " around the corner" was good He did repair the washer. It took 23 days to get it fixed. I think that was way too long. I think that maybe some of the repair companies used by Whirlpool may not b e reliable.

3 weeks ago

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Verified Customer

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Tina

All services that I have reached out to Home #Warranty to address have offered wonderful service. I appreciate the fast response and everyone that they’ve sent out has been very professional. Its mostly easy when you find its covered to setup and appointment. Its all on line is a pro/ con. Elderly gave issues with getting a live person to help. I got a plan for my mother since she’s older and she struggles with getting services because she can’t easily call for services. But overall it helps me maintain our homes. One other minor issue is knowing what services are available to me. Services get dropped and added and it’s hard to know what’s covered on my plan. It would be nice since I signed a long-term contract that new services get added and or other services dropped offer in exchange. or an option to adjust plan it would be nice. Ultimately, it’s nice to be on a call and get some basic services without having to pay an expensive service fee and find out I have the wrong person for the issue.

3 weeks ago

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Verified Customer

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Frank

I chose to work with Choice Home Warranty after having been with AHS for well over a decade and tiring of the high premiums that I had been paying and the slow service that I had received from that company. After carefully researching a number of plans and customer reviews, Choice stood out as offering a very competitive price and protection plan that met my needs. Recently I had my very first experience with Choice when our electric clothes dryer quit. The claim process was very easy and very professional as was the service provider that was referred to do the repair.

3 weeks ago

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Verified Customer

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PAUL PHAIRE

The price was better than our previous home warranty. Once a claim is placed, there is great communication, letting us know who will be coming to the house, their contact information, and approximate time they will arrive. We have liked the technicians they have sent. So far, they have been courteous and knowledgeable. The technicians sent by our previous home warranty company were arrogant.

3 weeks ago

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Verified Customer

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Marilyn Hartley

I seen a ad on TV and everyone has been telling me to get a policy. I like the ad and called. I have been very happy with your service. The repair man you sent out was very polite and helpful. I am a older woman and that means a lot. I am happy with your service and plan on always keeping it. It makes me feel safe. Thank you for your company .

3 weeks ago

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Verified Customer

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Vivek

I recently had a great experience with my recent service request for getting my A/C unit repaired. From the moment I placed the service request, the process was smooth and well-organized. The technician arrived on time, quickly diagnosed the issue, and clearly explained the problem and the repair process. The repair was completed efficiently, and the technician ensured that the A/C unit was working properly before leaving. I really appreciated the professionalism, courtesy, and attention to detail shown throughout the service visit. Overall, I’m very satisfied with the experience and the quality of the repair. Thank you for providing reliable and prompt service. I would definitely recommend your service to others. Special mention about Nadia Ali who helped me in all the approvals needed and get this work done. Thank you.

1 month ago

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Verified Customer

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Debbie

We have been with Choice Home Warranty for quite a while. They have handled everything so far. We have had a little glitch with this latest repair but they are working to get it resolved.

1 week ago

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Verified Customer

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Derek

Choice Home Warranty has been our warranty company for years. They are quick to arrange appointments that are convenient for us. The last need was for electrical service and the electrician was prompt and thorough.

1 week ago

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Verified Customer

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Richard

At first we were skeptical but once I needed to call Choice Home Warranty, the service is great. They truly stand behind there words. Have and will continue to make others aware.

1 week ago

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Verified Customer

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Linda

I've done 3 claims. Two claims were handled right away. The third one was to use my own service that I had a maintenance contract with. I had t jump through a few hoops to get that approved for reimbursement and reimbursements was about 60% of the cost.

1 week ago

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Verified Customer

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Dawn

The agent, Christina Williams, is extremely helpful and wonderful to work with! I bought my home 3 months ago and used my warranty for an issue with my refrigerator. The problem was fixed quickly and the process was smooth and easy!

2 weeks ago

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Verified Customer

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Darlene

Gave me a good rate. I'm not singling out Home Warranty but it would be good if they elucidate ahead of time disqualifying things like simple scratches on the outside of a water heater that do nothing to the function of the heater but deny a claim. They sent out a shady guy anyway because after draining it it worked fine. The other thing is maybe they should also tell homeowners what is considered annual maintenance in a PDF or something accessible so the homeowner knows exactly the expectation and are also not denied a claim. These things are not made clear ahead of time. Choice is not the only one who does it. They all do it. Better off saving the money for the home warranty and hiring people recommended locally. Probably won't be getting another one at this point.

2 weeks ago

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Verified Customer

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Susana

The day before my husband passed … I was shopping for best prices and stars reviews. Since then I had two claims and CHOICE didn’t disappoint. Easy to file the claim. Great APP to navigate and immediate turn around. Had two claims and two claims closed and I am a happy camper right now.

2 weeks ago

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Verified Customer

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Collie

I really liked filing the claim online. The respond time was great. Authorize Services was able to get an earlier appointment and Chris, the technician, was able to fix the problem with the washer in about 30 minutes. This process was great.

2 weeks ago

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Verified Customer

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Sheryl

The main problem was the long wait for getting service & Tech at my home to fix refrigerator/freezer after 2 contacts & loss of over $400 worth of food! But I realize that the process comes with delays! Thing is just like you must have running water - one must also have cool refrigeration & freezer!!!!! Thank you CHOICE!

3 weeks ago

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Verified Customer

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Charlene

This worked out fine but I still have trust issues with your company over my previous problem. The sales person promised everything to me but asked no questions about my needs and DID NOT tell me that you wouldn't cover 2 of the same items. In my case it was a stand-alone freezer because I also had a refrigerator with a freezer. I did not like the way I thought I bought something and then you changed the rules. I still would not feel right about recommending your company. But, with that said the people that repaired my dryer were wonderful.

3 weeks ago

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Verified Customer

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Nancy

I researched Home Warranty companies and was impressed with the ratings for Choice. When I called to speak with the representative they were very professional, helpful and friendly. After answering all my questions I determined that this was the company I would sign up with.

3 weeks ago

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Verified Customer

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Juan

My tension spring for my garage broke. I filled out the information in the portal for the app. It was easy and I'll do it again. The technicians who came out and fixed my garage did a great job and represented their company and choice home warranty very well.

3 weeks ago

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Verified Customer

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Evelyn

The technician that choice warranty sent to my house fixed my clothes dryer are very good and respectful and very knowledgeable. He also helped me clean the area. It’s worth to have this insurance cause they send the right person for the job. Thanks.

3 weeks ago

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Verified Customer

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Oscar

I chose choice home warranty because according to reviews that I have read stating that they were #1 among the best top 10 so I decided to give them a try and so far they haven’t been a disappointment, I’ve had two problems made claims and the next day they sent technicians and solved them. I’m very happy with my Choice!

3 weeks ago

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Verified Customer

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Colleen Prettyman

I chose Choice Home Warranty because I live in a very rural area and I had another company that was happy to take my money but couldn't provide service providers when my air conditioning went out, the plumbing had an issue and my dryer stopped working. I ended up paying out of pocket and waiting for reimbursement. I haven't had to do that with Choice. I might have to wait a few days (which is why I bought a portable AC unit) and I can't use my preferred providers but I guess that's how it goes?

3 weeks ago

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Verified Customer

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Frederick

We bought the Choice Home warranty more than three years ago, we were pleasantly surprised when our furnace decided to stop putting out heat last winter, we called Choice. They had a local HAVC company give us a call, came out and gave us a good price for the replacement. They gave us their top amount which wound up being about half the cost. Thanks Choice for having our back.

1 month ago

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Verified Customer

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Mervat

we chose Choice Home Warranty first because they had a good deal if you get the 3 year or the 5 year package, while our previous Home warranty was raising the price year after year, and their service was ok but very slow, to get hold of a real person to speak to was a nightmare. with Choice HW they answer the call or they call back within the same day depending on how urgent the situation is. they send a technician with in 2-3 days and eventually they take care of the issue in timely manner.

1 month ago

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Verified Customer

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Kathryn Frederick

When I signed up, I hoped that choice home warranty would be different from the others. Lucky for me it was. It is. When something goes wrong, they don't sit on it for days. They don't send out incompetent workers. Choice home warranty acts quickly and send's a competent person in their field of expertise to fix the problem immediately. thank you so much

1 month ago

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Verified Customer

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Patricia

I had American Home Warranty and was very unhappy with them! I switched to Choice Home Warranty and they have been Excellent! They cover things that my American home warranty didn't cover Or did a higher price! I love the fact most of the people that come out to do the repair are paid the service fee when they get here by me! The few that the service fee is deducted before the technician arrives is because they are Technicians licensed For that brand! Could not be happier!

1 month ago

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Verified Customer

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Michael Hazard

Their response to my claim was fast. They had a contractor assigned and provided me with the contractor information within 48 hours. I was contacted by the contractor and appointment made within 72 hours. Parts had to be ordered and the service tech scheduled and met the final repair date. The contractor was over 2 hours from my location but made all appointments on time. The previous warranty company that I had had for 15 years didn’t always have service contractors who would service my area and I usually had to find my own contractor and pay for the work that needed to be accomplished and then argue with them to provide reimbursement.

2 months ago

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Verified Customer

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Yvonne Cummings

I had to file two claims last month. Both went smoothly. The appointments were scheduled fast. The work was done by two different contractors and both were professional and fixed what needed to fixed. It was easy to ask for service online. They didn’t make me tell them all my serial and model numbers for my items. They also didn’t send me emails and phone calls making me call them back. I didn’t have to do too much work to get them send help. I really appreciated how easy this was. My last home warranty company was extremely frustrating and always tried to get out of paying. So far, I’m happy with Choice Warranty. It’s amazing when people do their jobs.

2 months ago

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Verified Customer

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Donald Phoenix, Arizona

I was hoping that Choice was better than the other warranty companies I have used in the past. But sadly choice was just like the others who do everything in their power to avoid paying legitimate claims. I found out that Choice operates the same way. They made up a reason to not pay on a claim to fix a valve on my sprinkler system. Very disappointing….

3 days ago

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Verified Customer

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Tonya Haywood

Work doesn’t get done right then and there. Send person out. They assess. Then eventually return to fix. Plumbing is the issue. They will fix but not replace as instructed by professional plumbers. So if leaks occur, they will only come out and be instructed to fix leak but not damage done by leak. If they let the professionals do their jobs it would be a good company. Will not be renewing. They outsource calls so you will be speaking to people who don’t live in US so they don’t understand fully the emergency situations are when speaking to them. Sadly the only time you speak to someone in US is when they are selling you a Home choice warranty deal.

1 week ago

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Verified Customer

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James

I was led to believe that I would. have coverage to include my HVAC System. I purchased my condo in August of last year. The unit received a passing grade during the pre-purchase inspection. I secured a maintenance contract providing 2 semi-annual inspections. A recently completed inspection revealed leaking of the coils. My reading of the contract (which I should have done earlier) indicated the HVAC system was not covered. Since the system was 14 years old, I opted to replace the unit at a cost of $8,000. There was also a $3,000 maximum reimbursement for anything covered per my reading of the contract. That sure would have been a helpful to reduce my out of pocket cost.

1 week ago

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minnetta heidbrink New Orleans, Louisiana

I received a prompt reply, and a scheduled tech came the next morning. The problem was taken care of. My problem was with the phone person. She constantly cut out, muted, and I had to keep asking her to repeat what she said.

1 week ago

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Verified Customer

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Rama

I am with Choice warranty for 3 yrs now and used their service many times. But for one experience it was good. I was able to manage my rental home even while not being around.

2 weeks ago

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Verified Customer

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Dwayne

Choice covered items my previous warranty company did not. Trying to get someone on the phone was a task, but I learned the online claim process, I prefer it now.and found it to be better at navigating through the process

3 weeks ago

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Verified Customer

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Mary

They reacted quickly to my request for assistance. Wading thru the AI part was a bit frustrating. I did manage to finally reach a human. The Plummer they sent did quickly solve my problem.

3 weeks ago

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Verified Customer

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Louis

I have been with CHW for quite some time, although I wish I could get same day service I realize that that's not realistic. CHW has always come through for me. The customer service is excellent.

3 weeks ago

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Verified Customer

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Mary

The team was knowledgeable and professional and kept me informed every step of the way. They cleaned the area and had my air conditioner running like new in a reasonable amount of time.

3 weeks ago

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Verified Customer

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Justin And Shannon Holder

So far, our experience has been great. Choice Home Warranty finds us a tech in a timely manner when we submit a claim, and they’ve covered many things so far when we need them to!

3 weeks ago

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Verified Customer

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Gayle

Everything they told me went the way they said. They were prompt in responding to my claim and service men were great. They showed up when they said and completed the repairs quickly. scam

3 weeks ago

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Verified Customer

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Lonnie

It was the best decision i made to choose Choice. You have gone beyond the expecte. Great serice, response and the tecnicians ver nowledgeable and professional. I would recommend everyone joinCHOICE HW

3 weeks ago

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Verified Customer

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Todd

The original claims agents are very friendly and helpful. But in our latest claim, we had a unique plumbing issue that had to be upgraded to a claims specialist. While she was knowledgeable, she was also very cold in explaining why they would only pay for “builder’s grade” as per the contract. The original plumber got frustrated and pulled out.

3 weeks ago

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Verified Customer

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Steve

I received a quick response & an appointment to repair my washing machine within a couple of days. The technician from LG was great & completed repairs on first visit. Perfect! Service expected, service delivered.

3 weeks ago

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Verified Customer

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Howard

Choice was very efficient at assigning me a company. After that it was a little rocky. Slow to get here. Did not fix right. However very accommodating about coming back. Now it is wait and see if it works.

3 weeks ago

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Verified Customer

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Diane

The initial call was quickly responded to. The technician was great. Parts had to be ordered and after at least three weeks still have not arrived. So the issue has not been resolved. I hope I don’t have to pay another service fee.

3 weeks ago

Choice Home Warranty Reviews

Summary of Reviews