Choice Home Warranty: Read 51,328 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Melissa Carter Leonardtown, MD

Waiting for part but was pleased with our first meeting.

5 years ago

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Verified Customer

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Daniel Milford, Ohio

When we call our issues have been received efficiently!! We have the service out quickly. We have had great service for our Whirlpool washer! Our washer was fixed in 8 days, including waiting on the parts!! Great!! Our dryer has more issues, but not Choice Home Warranty’s fault. It is Whirlpool, waiting on the part/s., the drum. Choice Home Warranty has been great to work with- very sincere and concerned about our issues!! Great choice in home warranty!!

2 days ago

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Verified Customer

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John Hoover, Alabama

I saw a commercial and called the number and got an immediate response and set up an appointment. I have been meaning to redo my shower for some time and finally went with it. Everyone that was involved was fantastic! The whole process was explained thoroughly and when it became time for the installation everything went smoothly! I was absolutely delighted with my new shower! I would and have recommended this company and everyone involved to everyone that I know! Laurence F., to Megan, to Simon my heart felt thanks!!!

2 days ago

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Verified Customer

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Donovan San Antonio, Texas

14 hours ago

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Verified Customer

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Donna Reston, Virginia

For the couple of times I've used CHW the response for service has been reliable, with satisfactory results to date. I have subscribed to other, a number of two, warranty companies that did not provide the best service. to me as their customer. Thus, I do recommend CHW.

1 day ago

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Verified Customer

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Diane Birmingham, Alabama

CHW is absolutely the BEST! I read their reviews and they did not disappoint! The servicemen from AB AC in Tuscaloosa came on time and did a phenomenal job! Ty CHW for cooling me off in 103degrees of heat! I am still cool and happy to my soul! CHW is the BEST!👏🏾❤️👏🏾😘😘😘

2 days ago

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Verified Customer

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Kathleen Norfolk, Virginia

First off the price per month is great!With my 1st claim I'm having issues getting my washer fixed. The young man came out, I paid him the $100, he diagnosed the problem, got the approval from CHW, I had to cancel the on the repair date, he said he was coming on another date and I aid ok, but I haven't heard from CHW. I haven't heard a word from him since. I even called customer service and they said they are working to resolve the issue. Still haven't heard anything about it from them.

2 days ago

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Verified Customer

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Sandy Birmingham, Alabama

I have the BEST REP EVER!!!!!Her name is Christina W she is the Huntsville Alabama and surrounding area. I am a real estate agent in Huntsville and she gets all of my warranties. In fact I have one myself. I love it and I have never had any problems. The BEST WARRANTY EVER!!!I HIGHLY RECOMMEND IT

2 days ago

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Verified Customer

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Janice Gastonia, North Carolina

My dryer door fell off. They sent a repairman. He had to order a new door and other parts. When they came in, he came back and installed them. It was a good experience that probably would have cost me about $800 if I had not had CHW on my side. Total cost was $100. What a relief that was.

2 days ago

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Verified Customer

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Janice Stilts Farmingdale, New York

Hello. I’ve never had a problem with Choice until now. In August I called regarding a plumbing issue. You charged me the usual $75 charge. A day or so later I recd a call from Rocco Construction who came out and fixed my problem. They charged me an additional $75 fee. The first $75 fee was to be credited to my credit card. When I recd my bill, the first fee was not credited. The bill was for $150. I called Choice. They indicated it was credited. That I would have to contact my credit card company. I did. They indicated there was no credit, that I would have to contest it. I am not happy with Choice st the moment.

3 days ago

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Verified Customer

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Desiree Glencamp Sandy Springs, Georgia

They are fast. They are very thorough. They get contractors sent out to you in a timely fashion. Your out-of-pocket expense is not as much. They listen to your needs and will do their best to help you. I left a different home warranty company for them and I made the best decision going with choice.

3 days ago

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Verified Customer

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Dolores Phoenix, Arizona

The repair person came out and assessed the issue, my water heater was replaced. The washer/dryer call it was working but vent required to be cleaned. I had the vent cleaned which could have been a serious safety issue if I did not know that it required to be cleaned.

1 week ago

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Verified Customer

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Michael Dallas, Texas

I like the service that they said they would provide with the exception that I think the whole process took too long. I had to wait a week for someone to come and check what was wrong with my washer, then another week for the needed parts to come in then another week for the technician to come and repair my washer. I was so glad that if it took that long to take care of a break down that it wasn’t my air conditioner, refrigerator, or freezer.

1 week ago

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Verified Customer

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Clyde Levelland, Texas

The technican that worked on my water heater was good but I think he is stretched thin and I think that choice home warranty relies on this one guy to answer all calls, i may be wrong but appears that way. The technician brought wrong thermostat but he made it work and said he would order the right one and install but haven't seen or heard from him in over 3 weeks, water heater working fine and no complaints.

1 week ago

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Verified Customer

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Mary Budd, Illinois

I’ve been paying for years and finally needed to use the coverage and I’ve been very pleased. First the professional technician fixed my 20 year old refrigerator. Next my dishwasher broke down and a Lowe’s gift card was issued to me for about half the cost of a new one. Next my washing machine lid wouldn’t stay open and the hinges were no longer available so now I’m waiting for my actual Lowe’s gift card to be issued. This is unfortunately taking longer than my other issues and I’m still waiting for the replacement gift card. My only complaint is that the monthly price increased twice within this year and I was never notified. Now that concerns me.

4 weeks ago

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Verified Customer

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Kelayah Norwood, Ohio

I chose to work with Choice because this plan made it possible for my payments to remain at an affordable cost. Plus Choice sends qualified technicians to your home for service.

2 days ago

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Verified Customer

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Judith Anapolsky Atlanta, Georgia

Choice has been a great warranty. Whenever I have a broken appliance they have fixed the problem in a timely manner and sent knowledgeable technicians. I highly recommend them.

2 days ago

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Verified Customer

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Suneel Maheshwari Johnstown, Pennsylvania

Choice does not seem to have HVAC contractors in smaller towns like Proctorville, Ohio. It took about a month and then I had to find my own repair person. But the person not associated with Choice found it cumbersome to submit invoices. My experience in Pittsburgh area was very different. HVAC repair was easily available.

3 days ago

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Verified Customer

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Marie Jeannette Charles Isle of Palms, South Carolina

I heard that it is a company that handles claims quickly and adequately. My recent experience with customer service was excellent, but it was for a small claim. Nevertheless, I was satisfied with the service.

3 days ago

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Verified Customer

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Thomas Gonzales Las Vegas, Nevada

The best thing I did was cancel AHS. Every time I have called for service I got the best most knowledgeable tech to fix my problem. I am so happy with the service I have received. Thank you

3 days ago

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Verified Customer

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Tony Sabatino Pembroke Pines, Florida

At one time, Joy should should be good but the problem is they’re hiring all these people they’re not even mechanically incline to know what they’re doing to fix anything. I had an incident in New York the air-conditioning they couldn’t fix it. A Russian man was there and what he did, he said it can’t be fixed then they said they could fix it. Well, the woman died in the apartment because she didn’t have Air Cond. I hope they get sued because Choice wouldn’t do anything about it.

3 days ago

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Verified Customer

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Maria Elena Martinez Alredo Garza Houston, Texas

Every time I need halp with any repair you guys always there to support with a good technician, I’m very happy with your support, very respectful people, professional, very great people in general great job.

3 days ago

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Verified Customer

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Josephine Perriello White Plains, New York

Technician was very, very good my hot water tank blue on a Saturday and by Monday. They were at my house to see what needed to be done. Put an order in and I had it a new one put in within three days

3 days ago

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Verified Customer

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Brenda McDowell Washington, District of Columbia

I chose CHOICE because I had a very kind agent, introducing it to me by phone. He explained to me all of the advantages of having CHOICE or Home WARRANTY and I thought why not..

3 days ago

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Verified Customer

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Dixie St. Louis, Missouri

Technician arrived on time (he was very professional and had identification), he diagnosed the mechanical issue, recommended the repair, confirmed with CHW, and completed the job in a timely fashion - well done!

5 days ago

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Verified Customer

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Michael Baton Rouge, Louisiana

Choice Warranty does follow through in and on all areas My problem is the plumber on current open work order has been paid his service fee and never returned to complete work on an authorized repair by CHOICE WARRANTY

6 days ago

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Verified Customer

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Joe Chiang San Jose, California

Like: 1) Prompt response and processing 2) Clear schedule setup and assignment 3) Collect feedbacks for improvement Dislike: 1) Out of sync status/updates 2) Confused repair appointments info 3) Wrong "Track status" result shown in "Technician is En Route" field

1 week ago

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Verified Customer

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Edwin Alpharetta, Georgia

My units both went out at the same time and they dispatched a very helpful company that quickly repaired 1 unit and ordered the replacement parts for the other. Once replacement part arrived, it was promptly replaced. Great job!!

1 week ago

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Verified Customer

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Sandra Fairfax, Virginia

I chose to work with Choice Home Warranty based on reputation. Service was good and my plumbing problem was resolved for the most part. Only problem is I now have to buy a new handle because the handle has to be held a long time when flushing in order for the toilet to flush. I am pleased with Choice Home Warranty overall.

1 week ago

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Verified Customer

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Melinda Norcross, Georgia

I have had a home warranty with Choice Home Warranty for many years and several homes. They have always been very prompt with my claim as they are with follow-ups to make sure my issue has been resolved. I recommend them to all homeowners.

1 week ago

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Verified Customer

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Rey West Point, Georgia

They worked fast to get me a technician to look at my washer. It was determined that the washer was not serviceable. My only issues and reason I gave them a four star review versus a five star was that they gave me a gift card to Lowe’s instead of cash or a visa gift card for the money amount but other than that fast and easily able to get the claim in.

1 week ago

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Verified Customer

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Jotty Bakersfield, California

When my washing machine broke down they were quick to respond. The repair man couldn’t fix it due to the age of the machine and parts unavailable. Choice replaced my machine without question. I was very happy with the outcome.

1 week ago

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Verified Customer

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Cynthia Nampa, Idaho

I am very happy with the entire process of submitting a claim through the repair of my garage refrigerator. The repairman had to search for a part because our refrigerator was twelve years old and he found it! Thank you Choice Home Warranty!

1 week ago

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Verified Customer

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Gloria Beverly Hills, California

I've had two seperate claims in three months. Choice was responsive and referred the work orders to service companies that were prompt, professional and knowledgeable. I am happy with Choice after changing from another well known company that was horrible. So glad I changed.

1 week ago

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Verified Customer

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Jesse Sandy Springs, Georgia

The customer service reps were very accommodating. I think the entire experience would have been perfect if I had one service provider. I had two HVAC claims on a purchased home simultaneously and separate providers were assigned. It created some communication issues and likely delayed the response time to resolve the issue. All other contact with providers and customer service was excellent.

1 week ago

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Mike Killeen Marrero, Louisiana

Excellent response time today getting my water heater running again. I opened a service ticket at 0830 this morning and the service provider arrived at 1330 and work was completed ten minutes later! Has to be a new record for Choice! Of course it was a simple fix but if you didn’t know what to look for, and what to do once you find out what’s wrong, it could still go on to something worse or even a replacement if the service provider isn’t an honest man. This one was and I highly recommend Choice Home Warranty to utilize his skills as often as possible for any plumbing problem. One Good Plumber is the name of the company that gave me supreme service and diagnosed the problem instantly.

1 day ago

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Verified Customer

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Marilyn Richmond, Virginia

Heard good feedback about CHW and decided to try them. Had policy for a year before using due to my air conditioning. Contacting CHW was easy through online. Appointment was set and dispatched very quickly. I was very happy due to the 90° weather. All was a smooth process and I plan on keeping my policy with them. I recommend CHW for all your needs for home service. Keep up the good work.

2 weeks ago

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Verified Customer

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Rosie Poree-Hogin Wimauma, Florida

This is one of the best decisions we could have made. After purchasing our home, we took out a Choice Home Warranty policy. Best decision we could have made. We've had 3 claims: the washer, the air conditioner, and the dryer. We placed the call and explained the problem. Someone was out within a day or two. The repair person was in and out and fixed the problem in under an hour. It was only $65.00 for each claim. Choice Home Warranty was a happy camper, and we were a very happy camper. Do yourself a favor and purchase the Warranty.

2 weeks ago

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Verified Customer

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Peggy Rockingham, North Carolina

You think why not all warranty companies are the same and then you find out that that statement is wrong they are not all the same I've tried several before I signed up with choice and I'm glad I did sign up with choice because they were better than all the other ones that we're bugging me on the phone all the time to sign up. One company told me after they took my money that they didn't have anybody in my area they wanted me to go shopping to find somebody to fix the problem and then the other company wanted me to pay the company that I found the full price and they would reimburse me for the work that was done, I said no thanks that's not what I signed up for and canceled with them. Next was choice what a difference choice made .... and I'm very happy with them.

1 month ago

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Verified Customer

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Laurene Breitkreutz Houston, Texas

Had never use such a service before but took a chance and joined. My first incidence of using- water heater was leaking. It was still in warranty from before I signed with Choice. The leak stemmed from a manufacturer issue but the tech Choice sent was knowledgeable and had the part on his truck and the fee was a flat fee. Since then, we had a plugged drain line from AC. Not an issue for Choice. We were charged for 2 people and a lot of time as the plumbing company sent someone who was NOT knowledgeable and we were charged $325 for what should have been to blow the clog out which maybe should be $175.00 max. They just lost a customer.

1 month ago

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Verified Customer

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Tom Houston, Texas

I was impressed with the national rating of Choice Home Warranty. So far, I have only had one claim with Choice Home Warranty. The garbage disposal quite working, I contacted Choice and they assigned a repair person in a short period of time. An appointment was arranged, the repair technician arrived on time, was very professional and efficient. He determined that the disposal could not be repaired and needed to be replaced. He received authorization from Choice to replace the disposal which was done the same day. I wish all repair jobs, such as automobile repairs, went as quickly and easily as this one did.

1 month ago

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Verified Customer

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Maricris Houston, Texas

I am so glad I made the decision to sign up with Choice. A friend of mine was talking about his home warranty (with a different company,) and it prompted me to consider getting one. A bit of research led me to Choice, and I enrolled, not knowing at the time that many months later I would be contacting them for three different issues within a single month! In the month of July, I noticed a leaking pipe outside, my dryer stopped working, and my A/C broke amidst sweltering Houston heat. Choice arranged for all three repairs quickly and efficiently, and the providers were all professional, prompt, and skilled. I shared my experience with the friend who initially introduced me to the concept of Home Warranties, and he ended up canceling his service and switching to Choice :)

1 month ago

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Verified Customer

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Cindy Buena Vista, Colorado

I just made my first claim with Choice in the mid afternoon .I couldn’t be more impressed. The gentleman that I spoke to at Choice was very professional and understood my dilemma with my air conditioner. I was notified by email right away with the name of the company that would be contacting me and scheduling an appointment. That very evening the company contacted me via email and said they would see me between eight and 10 the following morning. The company that serviced my air conditioner was at my house the next morning right at 8 am. The service man checked out my air conditioner my filters I mean, he did everything in by time. He left a couple hours later. Everything was working perfect with my air conditioner. My thanks to Choice for working with companies like the one that came to my house. It was great.

1 month ago

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Verified Customer

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Gary Riverside, California

I’m a former American home shield customer and their customer service was the worst I was with them for eight years so I canceled them after a nightmare,bad experience and after I search for a new warranty company which I came across choice home warranty. I’m not even sure how much time had lapsed since I’ve joined this company maybe a year and then my washing machine went out. You guys sent a rep out to my house. Couldn’t fix my washing machine and settled with me and gave me a a check for Cash to replace My washing machine it was seamless. It was efficient and it was something that your company did that Home Shield couldn’t do in eight years.

1 month ago

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Verified Customer

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Eric Clover, South Carolina

I have A/C problem for some time Early August Have Mini Split Unit in my Loft area house They had Sears my home Sears said they don’t work on Mini Split Units need Plumbet unclog drain paid service fee Yhe reassign job another company they came out Said they have 2-divisions plumbing section & HVAC division need HVAC Division so left so schedule HVAC Lady from Office says Company doesn’t work on Mini Split Unit Call Choice Back tell them dispatch another company So as it stands almost 2 mths no A/ C I’m my loft Fortunately it’s not my main unit I have dogs so Main Unit This fiasco is gross incompetence Iam not happy at all

2 days ago

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Verified Customer

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Ivone Weare, New Hampshire

I became a customer 3 1/2 years ago and I recently renewed. I find Choice very reliable and helpful to make sure that every request is serviced within a reasonable amount of time.

2 days ago

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Verified Customer

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Andrea El Paso, Texas

It’s not really what I expected. I should have looked around for other Home Warranty services. The staff is ill prepared to answer my questions and nor I’m will wait for the service from the technician!

2 days ago

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Verified Customer

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Theresa Knight Jacksonville, Florida

I just went eerie, meanie, mine, mo. Had you for a couple years now. Used you recently and was satisfied. You did go up in price this year though. Didn't like that.

3 days ago

Choice Home Warranty Reviews

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