Choice Home Warranty: Read 51,696 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Melissa Carter Leonardtown, MD

Waiting for part but was pleased with our first meeting.

5 years ago

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Verified Customer

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Neil Marana, AZ

We recently had some issues with our refrigerator that we had only had for 5 years. It completely quit working, Choice had a tech come out to see and address the issue within 3 days. The refrigerator started working again except the ice machine. Another call to choice and another tech came out and repaired the ice machine. After 3 weeks the refrigerator shut down again. Again we notified Choice and the tech returned, ordered new "boards" and set a time for installation within a week. Refrigerator and ice machine are now working fine. Choice was very quick to assist us and we are happy with the results.

1 week ago

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Verified Customer

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Bill Whitmore Lake, MI

They seem to have a high Satisfaction rating. We are very satisfied. The dishwasher broke and at first they declined to fix it because they said that it was not normal wear and tear. May give them much credit since I appealed the decision and had them bring a technician for a second look and it was fixed. It now works beautifully and choice warranty came through.

6 days ago

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A El Macero, CA

I have been with Choice for two years. overall, services are fine, however, I had two less than satisfactory experiences: In one case, we had garage door malfunction causing an emergency, as several rollers had come off, and the door was hanging and in danger of breaking. There was no time to waste, and we had the service done within couple of hours. Choice did not cover the reasonable cost of the repair. In another case I reported a faucet leak, and in my request for repair I explained the faucet was on the wall outside the kitchen. Choice sent a technician, I was charge, but Choice rejected the claim, stating that the leak was not inside the house.

1 week ago

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Diane Citrus Heights, CA

Unfortunately, the first plumber said he would arrive about 3 p.m. He never contacted me, just canceled the work order. The second plumber, Begg's Plumbing of Rancho Cordova was reliable, courteous, knowledgeable and personable. He arrived on time, submitted the order and informed me what would happen next. The only reason for deleting one star was the fact that we were without hot water for a week. Choice posted information updated. Oddly, I received an email 3 days after the job was completed that tech is on his way & will arrive atc430 a.m. All in all, a good experience with my first Choice service.

1 week ago

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Verified Customer

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Bonnie Moncks Corner, SC

I had Sears Home warranty for YEARS. The technicians that came to my home were good. BUT Each time the Tech's put in an order for parts, Sears decided knockoff parts would be used, which did not help the issue. Sears would not except comments and request for replacing issue, as their "plan" says. 10 visits since Jan. 6, 2026. I searched and decided CHOICE would better serve me. I contracted with them, and washer repaired 10-5-2026. .

1 week ago

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Verified Customer

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RITA Chicago, IL

The work gets done, the plumber I had lately changed my valve I would like to know what part of the fee was covered by Choice. I ended up paying $ 615 out of my pocket. The faucet leaked for 2 days hot water and stopped on its own.

6 days ago

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Verified Customer

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Ken Lawrenceville, GA

Creating a repair ticket super easy. Technician was really thorough and quick to arrive. Solution to the problem really quick up to a point. Getting the e card to buy a new refrigerator took nearly 4 weeks. Missed out on two really good deals and free shipping and installation. Kind of a bummer we had to pay an extra $90.00 because of the wait. Rest assured though we have and will recommend CHW to friends and relatives. Really satisfied with CHW.

1 week ago

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Verified Customer

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wanda Hahira, GA

Choice Home Warranty, has been an excellent Home Warranty,. I have had to use them three times after I got them and I’m so thankful that I had them they offer a break Customer Service and every technician they have sent to my house has been wonderful. They are a very good company and I would recommend them to anybody.

1 week ago

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Verified Customer

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Gabriele Cumming, GA

Always someone there to answer the phone which is great, compared to other companies. Usually the person who I talk to can answer my questions and if no, he or she will refer me to the person who can. Since we so far have not had a claim, I cannot comment on their claim handling. But I will refer this company to my friends.

1 week ago

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Verified Customer

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Ada Lafayette, LA

My compressor went out on my refrigerator. Choice warranty is giving me 803.99 towards a new fridge. I have already purchased a new fridge and paid the bill. I’ve requested that the check be sent to me and not to Lowe’s because the bill has been paid in full!! Please check in this for me! Thanks

1 week ago

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Verified Customer

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Donna El Cajon, CA

I chose Choice Warrant because my husband who was a handyman told me this was a good company, along with my real estate daughter. He passed away,😞 a couple years ago. Recently I had a issue, I called & filed a claim, immediately I was informed by emailed that they were on it. I called Friday morning & everything was fixed by Monday! I even had to have 2 different people come to my house too. They were excellent, knowledgeable & super nice. Thank you so much everyone!😄💯

1 week ago

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Verified Customer

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Jane Oesterling Gautier, MS

We’ve been very happy with Choice Home Warranty. They are always quick to respond and get someone out when we have a problem. They’ve saved us hundreds, if not thousands, of dollars in unexpected repair costs. We pay our service fee and that covers the service call and repair costs. Honestly, the fee is cheaper than what most companies would charge just to come out and look at the problem! Definitely worth it for us.

1 week ago

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Verified Customer

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Kelvin Bishop San Antonio, TX

Choice Home Warranty (CHW) has made unexpected home repairs easy. They took care of a project that my home insurance did not cover. CHW worked with top quality, knowledgeable and resourceful vendors. As a first time home owner, I thought I’d be overwhelmed. CHW and their vendors took care of the plumber, garage pack-up (to clear the workspace) + offsite storage, drywall demo & repair, repainting and packing upload. My garage (and life) is back to normal. I’m so glad I have CHW as additional home coverage. Thank you for making this repair much easier (& 10x less stressful) than expected!

1 week ago

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Verified Customer

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Robin Columbia, Tennessee

I called Choice Home Warranty with our first claim just a few months after joining their plan. It was a Sunday about 11:00 am! I discovered water under my kitchen sink. Choice Home Warranty had a Great Plumber out to my home within a few hours to take care of the initial emergency repairs. Choice Home Warranty took wonderful care of us in our time desperate need. Water is so damaging. And all we paid was our service fee of $75.00!

1 week ago

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Verified Customer

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Carolyne Foley, AL

I call on Mon. And the soonest appointment was Fri. Friday came and they confirmed between 8 and 12 then they changed it to 1pm and 5. We'll they called back and said they would have to come a whole week later to fix my dryer. That means I'm out of service for 2 wks. which I was not happy about it seems you could have more tech. Availsble.. so I call someone local and they came out Sst.morn and fixed my dryer.ONE DAY SERVICE. So I iwas not happy with your service this time 2 weeks is too long to wait

1 week ago

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Verified Customer

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William Mercer, PA

I purchased Choice Home Warranty to help defray the cost of replacement appliances. When I put i a clame for a cloths dryer, it cost me a $100 house call and was told it needed to be replaced, as parts were not available. My understand ing of replacement of comparable value from Home Depot costs $769.00, Home Choice told me comparable drier was only $348.00, from any reputable appliance dealer, I am still waiting for a check and it's been 2 weeks. That is not how I understood this insurance works, Furthermore the fine print states the maximum coverage per year is $3000. So a comparable heat pump replacement wouldn't, even cover half of a new one. So am I happy? It's just short of a scam.

1 week ago

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Verified Customer

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Anthony Clarksville, TN

Choice Home Warranty has been a part of our lives since we moved to Clarksville in 2018. It has truly helped us in times of need/turmoil. Thank you for the prompt & succinct work that we’ve needed. ~Ant~

1 week ago

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Verified Customer

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Peggy Sewell, NJ

I kept seeing the commercials and finally joined. I am so glad that I did as I was almost scammed by another company and Home Choice came to my rescue and relayed that my HVAC system was fine. So happy with Home Choice!

1 week ago

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Verified Customer

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Laurie Springdale, AR

I was buying a new home that came with appliances so I didn’t know the state they were in or how long they would last. I have had to have several repairs and replacements using choice warranty. They only gave a fraction of the cost to replace as the appliances were older. If I had understood that ahead of time I probably wouldn’t have purchased. The process for my water heater was so lengthy that we just replaced without assistance so as to not go without hot water for an extended period of time.

1 week ago

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Verified Customer

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Henry Dover, DE

I heard about the company a while ago so I decided to give them a try and it was the best decision I could've made. I put in a claim for my ice maker and they sent out a person to access what was wrong, which i found out it needed to be replaced. It was ordered and replaced within 10 days, I would consider that being fast service in my book.

1 week ago

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Verified Customer

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Boaz Canoga Park, CA

It took a couple of visits to fix the problem with my refrigerator because two different parts needed to be changed out. I only had to pay the first $75 and all the work is complete and working good. The technician was very good. He did the work didn’t leave a mess. It was very nice.

1 week ago

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Verified Customer

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John Big Rock, TN

I have been a customer with Choice Home Warranty for a year. I have submitted two claims, one of them on my HVAC, and I live in a rural area and for whatever reason, what I was told when I chose choice to be my warranty company was not upheld and true. They had a hard time and could not find an HVAC repairman to come and work on my system now on the other hand, I had a problem with my freezer downstairs in my basement and the very next day after submitting the work request, I had a very good contractor show up at my house and fixed the problem. Motherfucker, get fucking so I would say that at this point we are running a 50% chance on whether I get a contractor technician to show up for a problem within my house

1 week ago

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Verified Customer

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Gaye Brower South Jordan, UT

Tony was great. He came over went right to work and had my my potty stopped leaking. He was marvelous. I appreciate you all getting me someone who I could trust. I really enjoy having Choice Home I would recommend Choice Home Warranty. You’ve been greatWarranty. Thank you again and definitely I would recommend

1 week ago

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Verified Customer

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Teri Hedrick Fredericksburg, VA

The plumber they sent out Astro Plumbing for my hot water replacement did a great job. My portion of the replacement was cheaper than using my other warranty with HomeServe! So far I have nothing bad to say about my Choice Warranty!

1 week ago

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Verified Customer

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Deborah Killingsworth Panama City, FL

Things have gone very well so far with Choice Home Warranty service. We were very happy with the service we received and the workers who came to do the jobs. Outstanding really! Thank you so much for checking in with us! It means a lot!

1 week ago

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Verified Customer

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Dorine Gross Birmingham, AL

Because I have a contract with you. I am 81 and need your help around the house. Will came and looked at the three issues I had. One the stove, two the washer and three the dryer. He fixed the stove. Of course neither the washer Nor dryer was acting up while he was here. I paid him $225 and he said I could call him when the washer or dryer were acting up. He said for me to take a video of the issue and to send it to him. The washer acted up again two weeks ago, we videotaped it and I sent it off to him. I left a text message and phone call as well. I got ahold of Will a week ago Saturday and he said that he would look at the video and get back to me on Monday. Nothing happened, no calls. I called again and left another message. I don’t want to pay another $75 for him to come out and look at it again. He said he would come back within a month’s time. We are only a few days away for It being a month!! Now that I write I should have left a one star!! Grrrrrrr.

1 week ago

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Verified Customer

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Donald Jackson, Tennessee

It is easy to place a claim. Most of my claims are handled well. These involved items such as water heater, faucet, refrigerator. What did not go well was my a/c system. After 5 months and numerous technicians, it never was resolved. I ended up having the system replaced out my own pocket. The trouble was that Choice wanted to simply fix the unit. But it was so old that no technician could find the parts. Weeks would go by and nothing happened. When I called Choice they ended up getting a new technician and restarting the whole process. This happened several times. I finally gave up. That was disappointing.

2 weeks ago

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Verified Customer

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Daniel Milford, Ohio

When we call our issues have been received efficiently!! We have the service out quickly. We have had great service for our Whirlpool washer! Our washer was fixed in 8 days, including waiting on the parts!! Great!! Our dryer has more issues, but not Choice Home Warranty’s fault. It is Whirlpool, waiting on the part/s., the drum. Choice Home Warranty has been great to work with- very sincere and concerned about our issues!! Great choice in home warranty!!

3 weeks ago

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Verified Customer

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John Hoover, Alabama

I saw a commercial and called the number and got an immediate response and set up an appointment. I have been meaning to redo my shower for some time and finally went with it. Everyone that was involved was fantastic! The whole process was explained thoroughly and when it became time for the installation everything went smoothly! I was absolutely delighted with my new shower! I would and have recommended this company and everyone involved to everyone that I know! Laurence F., to Megan, to Simon my heart felt thanks!!!

3 weeks ago

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Verified Customer

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Michael Dallas, Texas

I like the service that they said they would provide with the exception that I think the whole process took too long. I had to wait a week for someone to come and check what was wrong with my washer, then another week for the needed parts to come in then another week for the technician to come and repair my washer. I was so glad that if it took that long to take care of a break down that it wasn’t my air conditioner, refrigerator, or freezer.

4 weeks ago

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Verified Customer

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Mary Budd, Illinois

I’ve been paying for years and finally needed to use the coverage and I’ve been very pleased. First the professional technician fixed my 20 year old refrigerator. Next my dishwasher broke down and a Lowe’s gift card was issued to me for about half the cost of a new one. Next my washing machine lid wouldn’t stay open and the hinges were no longer available so now I’m waiting for my actual Lowe’s gift card to be issued. This is unfortunately taking longer than my other issues and I’m still waiting for the replacement gift card. My only complaint is that the monthly price increased twice within this year and I was never notified. Now that concerns me.

1 month ago

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Verified Customer

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Tony Acworth, GA

It took way too long to get a egift card to replace our broken microwave. 30 days to wait for $194 is just not right. We've had other appliances and HVAC replaced on our own dime cause we can't wait 30 or more days to get things fixed or replaced.

1 week ago

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Verified Customer

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Mary Riverside, CA

Everything was great. Times were met as promised. Very good repair. Tech was prompt and showed me the parts that were replaced.👍👍👍👍👍👍👍👍👍👍

1 week ago

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Verified Customer

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Michael Claymont, DE

My home was built in 1986 with a very weak plumbing system plus the appliances are getting old.I have used my warranty on a new hot water heater and two plumbing leaks so far.Everything went smoothly

1 week ago

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Verified Customer

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Howard Fort Lauderdale, FL

I like the ease of calling to schedule service appointments. The only thing that I believe would be a great help would be to have emergency service available.

1 week ago

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Verified Customer

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Nick Bristol, TN

I wanted some reassurance that a catastrophic failure of a large appliance like an HVAC unit wouldn't catch me completely off guard. However, the time it takes for repairs is unacceptable, the company makes their own determination of what caused a failure instead of listening to the professional they sent, and the apparent cap that was not disclosed at the time I was looking into the contract would not even cover the cost of a replacement unit. For small issues I would consider it beneficial, for a large problem I would expect the warranty to be a let down.

1 week ago

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Verified Customer

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Gregory Pioneer, CA

Recently had a claim to repair our refrigerator, promptly addressed and repaired by a very experienced appliance organization, Lake Appliance. Very satisfied.

1 week ago

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Verified Customer

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Rodney Houston, TX

I wasn’t happy with my first choice for home warranty services. The costs outweighed the benefits. Now I’m feeling like maybe home warranties are a scam. What should be covered never is and I’m disappointed about that.

1 week ago

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Verified Customer

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Joanne Cicero, NY

Despite less than favorable experiences with other warranty companies, I decided to give you a chance. I am pleased. Prompt service. Clear explanation of the problem and reasonable turnaround.

1 week ago

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Verified Customer

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Mary Olive Branch, MS

Because when I contacted them about a Home Warranty product I forgotten that I had a policy with them in effect for a few more years. They immediately said you already have one with us.

1 week ago

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Verified Customer

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Dennis Riviera, TX

This was the first home warranty program I have used and naturally I was skeptical. The time I called the repair was prompt and professional. Very pleased with this service.

1 week ago

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Verified Customer

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Kim Gladwin, MI

So far I've had one claim and everything went smoothly! No hitch! They work diligently to get a professional for the work and everything's back to normal. Just put a second claim in today hoping it all goes as well as the first. All in all CHW does what they say they'll do. They keep on top of the claim until the end. Very pleased with them!

1 week ago

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Verified Customer

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Dona Banks Dallas, GA

I had plumbing issues- I paid a guy $100 to basically do nothing. He told me I needed to replace some kind of pressure release valve (that he never went under the house to see if it needed to be replaced) and come to find out, my house did not even have one. The next plumber sent out discovered this, explained everything to me and took care of it.

1 week ago

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Verified Customer

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Lana North Las Vegas, NV

The best company they help me fix my washer with no question ask they respond right away they fix my washer in 3 days after I file my claim thank you so much Choice Home Warranty

1 week ago

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Verified Customer

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Beth Lowenbine Kenosha, WI

I saw an add either on tv or facebook. I had a different company that just kept raising their rates every year making g it almost impossible to afford. So far Choice Home warranty is still reasonable. I’ve made a few claims and it’s things seemed to go well. I recently had some water damage. I live in the first floor of a condo building and appearantly it came from the upstairs unit . This happened the last of July this is now October and I choose to stay with the company that came out that was recommended. My job still isn’t finished.

1 week ago

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Verified Customer

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Maceia Roscoe Killeen, TX

The person that came to fix my dryer didn’t finish the job. He left the back of the dryer open. It’s frustrating when you pay for a service and people don’t take their job seriously. They act as though you have money to waste. I was very disappointed!

1 week ago

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Verified Customer

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Shirley Griffin Waterford, MI

My very first experience with Choice Home Warranty could not have been any better. From reporting the claim to the contracting company to the tech. Everything fell into place as it should. I was very impressed!

1 week ago

Choice Home Warranty Reviews

Summary of Reviews