Choice Home Warranty Reviews
9.3
Overall Score
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Verified Customer
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Jimmie
They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.
5 years ago
Verified Customer
Review Source
Norma Mankawich
First of all, Walter passed away. Please take his name off…it is upsetting to get messages for him. I understand you had no way of knowing this.
Your service was very good. But,….recently the spring broke in my garage door and my car was in side the garage. It could not have been a worst time.. I'm had doctor appointment I had to,get to.And , my daughter was very ill and I had to go,to her house and take care of her.I called a local person that we used before and he come out that day and fixed it.$375.00.when I called your office, they so they do not reimburse for a situation like that. Very very disappointed. Very very ,,,
5 days ago
Verified Customer
Review Source
Ray USA
6 days ago
Verified Customer
Review Source
Garycarmen
It wasn't real easy to make the claim s.
I'm technologically challenged. I can do it now but the first time was not fun. It is easier to go online than connect with an agent. I'm not having much luck with my claims. The first claim was my microwave. A technician came twice but is still not working. It worked for about a day. The servings claim was my lg refrigerator. It needed some parts for the lower drawers. They hit reach other and don't close without force. The Trevor's cane and replaced the parts but it still hits. The boys for the technician was extremely rude and obnoxious and would not listen to me at all. The tech was great! He came back to fix it but had to go back and look at a schematic too determine if a part was missing. He was really professional. At this time my microwave is not heating and the drawers on the fridge are still hitting
1 week ago
Verified Customer
Review Source
Norma
I was impressed with their quick response when my air conditioner was not cooling. At first they gave me an appointment for 4 days out. When I was assigned a tech, I was able to arrange for them to come in two days. They were quick and efficeint.
1 day ago Edited June 11, 2025
Verified Customer
Review Source
Luis
The companies you hire to solve your home problems are top-notch. They are reliable and have excellent communication skills. I highly recommend Choice Home Warranty. Believe me, I have had two different home warranties from other companies, and this is hands down the best!
2 days ago
Verified Customer
Review Source
Sherri Barrett
My last experience with CHW was very good.
We had a problem with our dishwasher. The tech was on time, knowledgeable and made the repair. We did have a questionable experience with another Warranty call.
We gave up on the situation eventually and made us weary of what to expect.
However this one was a 5 Star!!!!!
6 days ago
Verified Customer
Review Source
Cindy Barrett
My first experience was great. I made the phone call to CHW, an electrician contacted me shortly and made an appointment, I paid my $75, and he fixed my problem. It would have definitely cost me well over 75!! So far, I am well pleased!
6 days ago
Verified Customer
Review Source
Lousharon
The first warranty claim took 6 weeks to complete for a door bell chime.
The last two were much better in getting the repairs completed.
The other issue I have is that when it comes to replacement you only paid me for what
The first call took for a door bell chime repair took over 6 weeks and I had to spend over 12 hours on the phone with you until the repair was completed.
The last two repairs were much better to complete the repairs.
The other issue I have is that when it comes to replacement you only paid me for what my dishwasher was worth and not the cost of a new replacement.
I was told during my first contact with you that if an item couldn't be fixed you would replace that item with a new appliance at no additional cost.
I was told you would replace the dishwasher or any other appliance no matter what the age ould not have purchased the warranty if I didn't think it had value.
age if you couldn't be repaired
1 week ago
Verified Customer
Review Source
Sheryl Traylor
I’ve tried 2 other warranty companies where I was with one for over 15 years and the second for 2 years. I changed companies because their technicians were not always experienced. On several occasions they had to send other technicians to correct problems created by the first technician.
I found Choice to have excellent quality checks on their selection of technicians.
1 week ago
Verified Customer
Review Source
Cindy
My oven stopped working and my eyes on my stove top was arking and making noiand wasn't getting contaminated nope getting hot, I asked Stormy if they could replace the oven and stove and she said they couldn't, she fixed the stove but after 3 or 4 days after the parts came in and she came back and fixed it it all working but like 3 or 4 days later my big right front eye stopped working and still making arking and sparking noise and want come on, so what happens when my stove or eyes sparks and catches on fire when I. Not jer and burns my house down, cause to get the to come out and check on it again I will have to pay 85.00 again
2 weeks ago Edited May 29, 2025
Verified Customer
Review Source
Ross and Linda Thomas
Our issues have involved our HVAC system losing refrigerant. The previous contractors couldn't locate the problem. The contractor who visited in May found that a worn gauge was the reason we were losing our refrigerant. We have been waiting almost four weeks for the replacement gage. My husband called Choice to report our frustration, which resulted in the contractor calling to tell us that he had been busy, and the part was due to arrive on June 4th, so he would make sure that one was set aside for us; it's a week later and he hasn't called back.
1 day ago
Verified Customer
Review Source
Billie Jo Smythe
I explained to the cust. service rep. I worked 4 hours in the morning. She stated she put the information into the system and and I would receive an afternoon appt. The morning of my appt. I was called 5 minutes after 8 am that the tech would be at my home between 9 am to 11 am. I had to immediately drive back home. This caused me to miss important meetings with my college students. When the tech arrived, he sat in my driveway for over 30 minutes while on his phone. I went out to get his attention 3 times, only to be ignored. Upon changing the motor, the tech informed me the supplier failed to give him the screws to connect the new motor and he would have to come back the next day. I asked if he could not get screws from the Home Depot a mile away and he said no. I went with NO ac for at least a week. I missed work numerous days and was hospitalised due to the heat.
6 days ago
Verified Customer
Review Source
Dennis
Great thus far I have had two service calls and both were professional and resulted in a completed repair. One repair took about a week to get the part so we were without a washer for a bit but they kept us informed and it did get repaired.
1 week ago
Verified Customer
Review Source
Brenda
It's complicated, I thought that when service was provided and the product was approved, I thought that I did not have to worry about replacing it myself. Yes, my system was approved but for the amount of the approval was not enough to cover my replacement. So because you do not want mismatch appliances in your home, I ended up having to pay out of pocket cash as well. I think that you need to explain to senior citizens what the Replacement Process means in more details. Because the e-gift card is less than what the merchant is selling for your replacement and you have end up paying the difference
1 week ago
Verified Customer
Review Source
Jose
I called Choice Home Warranty
I spoke with a Rep. He got my information and told me they
will call me they did and they made appt. For the very next
Day. I did not need any parts for
the Ice Maker because the part
Was not broken .
1 week ago
Verified Customer
Review Source
Sally and David Blair
I love Choice. Their service people who come to your home are great. You pay the technician, not choice , so you know it will be fixed. I had AHS before and they charged before arrival and did nothing if technician failed ..and also replacement of plumbing parts were not comparable. Choice Hone Warranty has done an excellent job
1 week ago
Verified Customer
Review Source
Michael
We had an original problem that was solved by calling another HVAC contractor. This contractor traveled to and from our home that is close to 300 miles from us. We were his only call here. He was very personable and capable. He filled the freon in our AC unit and that solved the problem. He said to give him a call if we had any other problems with the unit within 30 days.
2 weeks ago
Verified Customer
Review Source
Sandra
I've only had to use my Choice Home Warranty twice so far. They took my call, had someone contact me very quickly, and set up appointments to have my problems solved. It worked out that both problems got taken care of on the same day. The workers were on time, courteous, and did a great job. One worker had been here before for a different problem a few years ago and remembered us. I will recommend Choice Home to anyone to take care of any problems that arise in your home.
2 weeks ago
Verified Customer
Review Source
Rossanna
The resolution representative was very patient, helpful and understanding. If it was not for her I would have closed my two accounts with Choice Home Warranty. The claims department never tried to make any concessions for the problem even though I believe the technician did not initially make a correct statement as to the issues at hand. Even after the video presented which did not reflect a torn anything on the refrigerator (it was usual wear and tear for being 7 years old. There are circumstances where they be abuse but I provide exception properties with high end appliances. I still feel CHW should have paid for the part.
3 weeks ago
Verified Customer
Review Source
Debra
I had a great experience with the service. They were very courteous and quick to respond to my needs. When my refrigerator was leaking, they promptly fixed the issue by unclogging the tube, and it hasn’t leaked since. Additionally, after being informed about a failing blower motor, they sent a technician who confirmed the problem, and I had a new motor installed within days. Highly satisfied!
3 weeks ago
Verified Customer
Review Source
Ola
I had a mixed experience with the service. Initially, they seemed efficient, sending contractors quickly. However, I've faced repeated issues with my refrigerator, as technicians provided conflicting diagnoses and failed to fix the problem. I wish they would improve the quality of their contractors. On the other hand, I had a positive experience using the warranty, with prompt customer service resolving my claims effectively.
3 weeks ago
Verified Customer
Review Source
Dana
I had a few appliance issues recently, including a washing machine light that wouldn't turn off and a microwave that malfunctioned when opening the door. The repair service was prompt and effective; they fixed my dishwasher perfectly. However, the freezer noise returned after a few days, so I have another appointment scheduled. Overall, I'm satisfied with the service.
3 weeks ago
Verified Customer
Review Source
Glenda
I had a plumbing issue recently and previously faced an air conditioning problem. The service was efficient, and they resolved my issues promptly in one visit. I appreciate their excellent customer relations. I also plan to use a recommended cleaning service for my air conditioner, as I trust their expertise. Overall, I've had a positive experience!
3 weeks ago
Verified Customer
Review Source
Lynn
I've had ongoing issues with my garbage disposal, which keeps locking up. Despite paying for a warranty, my requests for a replacement have been denied multiple times. It's frustrating to pay for technicians who don't resolve the problem. On the other hand, my experiences with air conditioning repairs have been positive, with quick responses and effective fixes. Overall, I'm disappointed with the warranty service for my disposal.
3 weeks ago
Verified Customer
Review Source
Janet
I had a great experience with Choice Home Warranty. They were responsive when I needed information, and their technician quickly confirmed my furnace issue. I received a new blower motor in just a couple of days. When my water heater broke, they efficiently handled my claim, and the plumber diagnosed the problem and arranged for a new installation. Highly recommend!
3 weeks ago
Verified Customer
Review Source
Maha
I had a mixed experience with my service. The support team was prompt and answered all my questions quickly. However, the first company they sent for my garage door issue was unhelpful and caused more problems. Thankfully, I was able to switch to another company through Choice, and they resolved everything efficiently. Overall, I appreciate the quick response from Choice.
3 weeks ago
Verified Customer
Review Source
Brian
I had a great experience with customer support; they were timely and responsive to my questions. However, my first warranty claim was disappointing as the technician was unhelpful. After switching to a different company through Choice, the service improved significantly, and they resolved the issues quickly. Overall, I'm pleased with how Choice handled everything.
3 weeks ago
Verified Customer
Review Source
Donnise
I had a quick turnaround when I called for service, and I received prompt feedback. After moving into our new house, our washing machine broke, but the repair team was out within two days to fix it. Recently, I also needed a check on the water filter, and they addressed that issue efficiently, improving our water pressure. Overall, I'm very satisfied with the service!
3 weeks ago
Verified Customer
Review Source
Theron
I had a mixed experience with the service. While the technicians fixed my garage door efficiently, communication was frustrating due to reliance on automated systems. Currently, I'm waiting for approval on my air conditioning repair, leaving me without heat or AC. Overall, the service was decent, but better phone support would enhance the experience.
3 weeks ago
Verified Customer
Review Source
Sherri
I had mixed experiences with the service. On one hand, they were prompt and handled my previous issues well. However, I faced a plumbing problem where the first technician canceled last minute, and the replacement seemed clueless. Ultimately, I had to hire my own plumber, which was costly. On the bright side, they did a great job fixing my air conditioner when it needed a thermostat replacement.
3 weeks ago
Verified Customer
Review Source
Debbie
I have had Choice for over 6 years at both where I live now and my former residence. There have been no issues except the first time I placed a claim at my second residence.
It was finally resolved, but I had to do extensive work to get satisfaction - it was escalated to the person who handles the BBB complaints. Also, there was a bit of confusion on my recent claim and the scheduled appointment. It all worked out, but the Choice rep did not seem very clear on the situation which was frustrating....I had better communication with the company that came to do the work. Their prices are going up, and since I have not used it that much, I don't know if I will renew or not. The price is a little steep, so I will also check in to other options. All in all, they are a decent company.
4 weeks ago
Verified Customer
Review Source
Ludy Invernizzi
I am so grateful to have purchased this product through Choice Home Warranty. They covered 100% of the damage part and negotiated the other part on my behalf.
My A/C until was 20 years old and the handler needed full replacement . The handler’s parts and labor were fully covered. Now the compressor, though that was still operational and did not need to be replaced had to be replaced in order for Choice Home Warranty to cover the handler. I know this may not make sense to many, but it does to me. They negotiated the price of a new compressor and the labor to install as well. All in all, a 5 ton A/C Carrier Unit set us back $3,500. In my opinion, this was a great purchase. Thank you Truist A/C and Choice Home Warranty.
1 month ago
Verified Customer
Review Source
Ronald
I’ve had a great experience with Choice Home Warranty so far. From the moment I signed up, the process has been straightforward and the customer service has been responsive and professional. I recently filed a claim for my HVAC system, and the entire process — from scheduling the technician to getting the issue began — has been handled quickly and efficiently.
What I really appreciate is the peace of mind this service provides. Home repairs can be unpredictable and expensive, but with Choice Home Warranty, I know I’m covered. The coverage is comprehensive, the prices are reasonable, and the team genuinely seems to care about helping their customers.
Highly recommend to any homeowner looking for dependable protection and solid support when things go wrong!
1 month ago
Verified Customer
Review Source
Mark
Technician Shannon K is great. Choice Home Warranty covered the motherboard for our refrigerator, but denied replacing the separated seal on the freezer compartment. He replaced the seal on our upright freezer, but frozen moisture still collects on the inside of the door.
1 day ago
Verified Customer
Review Source
Matthew
Both contractors with each claim were awesome, but CHW takes too long to process claims and set up contractors to come to the home. With the first claim we had to wait 2 weeks to have hot water and had to pay an additional amount for items that should have been covered.
1 day ago
Verified Customer
Review Source
Jan Leighton
My water heater was going out. Scheduled an appointment & the plumbing company saw the tag on the existing water heater and said "this is not an 80 gallon heater - tag is wrong". Plumbing company requested approval for replacement. Choice refused. I filed an appeal. Once on the phone I was told "it didn't matter that the tag was wrong, it didn't matter that the plumbing company said the water heater was only a 50 gallon tank - there was not a way to appeal this - The ONLY way is if I can get the manufacturer to give me the paperwork to say the tag was incorrect". While my water heater was leaking into my garage. So I paid my regular plumber the $1400.00 to replace my 50 gallon water heater. Here's the kicker - I am a REALTOR - I KNOW that there was a way that someone could have verified that the existing water heater was a 50 gallon tank. You did not offer that option - at all. CONGRATULATIONS I will NEVER offer Choice as a home warranty option to my Clients ever again.
1 day ago
Verified Customer
Review Source
Jan Stradley
The past 2 claims I have submitted it was 5+ days before the technician came to fix the problem. This last claim for my dishwasher that was leaking the technician wouldn’t even fix it because it was a leaking valve and he claimed it was an installation error and not covered under warranty so that was a waste of $75. At this point I will be canceling my contract and requesting a prorated refund on my contract. Choice Home Warranty is not as good as they once were several years ago. I am not a satisfied customer and will not be recommending them. I don’t know why it says “Amazing” at the bottom I don’t think their service is “Amazing “!
1 week ago
Verified Customer
Review Source
Terry
Prompt service on my ice dispenser on fridge.
BUT the surrounding frame on the front of the ice dispenser hasn’t been replaced. Repair
Man said it would be delivered.
It’s been over six weeks.
1 week ago
Verified Customer
Review Source
Dawnette
The first company called was a problem and they have still not cashed the $100 check after numerous calls from them attempting to get me to the bill another company was called that was excellent and I can’t say enough good things.
1 week ago
Verified Customer
Review Source
Eileen
Very efficient, quick response sending check to me as Loew didn’t have one to fit my area
Last insurance company took me over 3 months and numerous calls to India actually causing me to cry, this took less than 3 weeks
1 week ago
Verified Customer
Review Source
Kris
Best service ever! Only had the warranty for a little over a year and my dishwasher leaked. They came within a day and everything was fixed for a low service charge! Best decision ever!!!!!
1 week ago
Verified Customer
Review Source
Henry Davis
It takes too long for them to get a technician. I've been without my AC ever since May 16, 2025, and the technician hasn't come to repair it yet. I had to pay $100.00 for an ARS technician to come out for a service check, because Choice Home Warranty couldn't find a technician. When they finally got a technician, he just came out for a service call. He came back out several days later, but only to do a test on the unit, which only took 5 minutes, then he left. Later on in the week, I messaged him and he called me several hours later and said that he would be out to repair it this week; week of June 2, 2025, but I haven't heard anything from him yet. I live in a mobile home and without the AC unit working, it's been very miserable!!! This is the 3rd time within a year that I've had these issues with the AC, but Choice Home Warranty always send out a technician who only "bandages" the system, but never totally repairs the problem. Then, to top it off, I still have to pay money. I'm seriously thinking about looking for another home warranty company, because this here is for the birds!!!
1 week ago
Verified Customer
Review Source
David Gilchrist
Super helpful expedient service and if there’s a problem, the tech can’t fix they replace rapidly. Never thought I would be a customer for some service like this, but so glad that I am now and plan to renew.
1 week ago
Verified Customer
Review Source
Jim
Choice Warranty was quick to respond to my refrigerator not making ice. They got back with the name of the vendor to service my claim. The vendor was pleasant and courteous on the initial visit even tho there was no call when they didn’t show up the day schedule due to over scheduling. I didn’t hear from the vendor again until 2 weeks later. During that visit the vendor was rude and in professional. I reported to Choice and they contacted the vendor while I was on the phone. I expect the part to come in and be installed by the vendor.
2 weeks ago
Verified Customer
Review Source
Craig
I like everything about Choice. My single experience to date met with great customer service and the contractor who arrived at my home was courteous and professional. My appliance had to be replaced so I was given a Loews gift card for a fair amount. Unfortunately, it took 20 days to get the card. Much too long.
3 weeks ago
Verified Customer
Review Source
James
The service technician was on time and was courteous when he arrived. He went to work and kept me informed on what was being done. Diagnosed the problem parts were ordered and returned and finished the repair. So far with only one repair they did a good job on communicating the steps being taken to accommodate my issue.
3 weeks ago
Verified Customer
Review Source
Eldon Lopez
A home warranty is more than worth it in the long-run, but the way that CHW is sold, pushing the "locking-in" of a 5-year term can limit options for a better quality warranty from a competitor. Also, there is no real documentation provided that describes the diagnosis/remedy for each repair. No documentation of what is actually repaired is provided either. Exclusions are also suspect because if there is damage to a particular system that requires access through a wall or something, the warranty does not cover fixing the access point or damage from the system caused to the access area. Warranties should cover everything to make the system AND the area damaged by the system whole again. Additionally, in certain cases, the warranty covers fixing the access point, but doesn't cover fixing it completely. (i.e. the warranty covers fixing the drywall, but the "fixing" of the drywall does not cover re-painting it or finishing it back to its original state before the damage). The good parts about the warranty, is that repairs can quickly add up and be expensive to manage without a warranty. I've had my hot water heater break and it was fixed for nothing more than the $75 service fee. Same thing for my A/C (although it has had to be fixed numerous times for similar issues and probably would have been less expensive to just replace it). Contractors are hit or miss; sometimes you get one that is really competent and other times you get some that misdiagnose the repair or don't do the repair correctly resulting in a recall.
3 weeks ago
Verified Customer
Review Source
Robert
They offer affordable friendly service. They are flexible, accommodating to your needs. I was kept informed during the entire service needed. The technicians were professional, friendly and kept us informed during the service required. I would recommend this company to anyone.
3 weeks ago
Verified Customer
Review Source
Diane
I found their service to be very efficient; they always arrive on time and complete the job in one visit. They thoroughly answered all my questions, which was helpful. However, I did have to utilize my warranty multiple times recently, but overall, my experience has been positive.
3 weeks ago
