Choice Home Warranty Reviews
9.4
Overall Score
Featured Review
Verified Customer
Review Source
Jimmie
They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.
6 years ago
Featured Review
Sergio El Paso, TX
Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Jun. 23rd, 2020
Verified Customer
Review Source
Vishnu
Coming home from vacation to a freezing house is every homeowner's nightmare. We walked in last night and realized our heater had completely quit while we were away. I immediately hopped onto the Choice Home Warranty portal and registered a claim. I was worried it would take days to get someone out, but they assigned a technician within hours. The repair was done on time, the tech was professional, and my house is finally warm again. So glad I had this coverage in place—it turned a stressful situation into a quick fix. Thanks to Choice home warranty for having a wonderful team and support.
2 days ago
Verified Customer
Review Source
Martin
It's for this claim a vendor did pick up fairly quickly. However the copay that choice told me I had to pay did not match the amount that the vendor said it was going to cost. There was a difference of $300 and Choice could not tell me where they came up with their copay. But they told me I had to pay it. When I talked vendor he said they never gave that number so choice was requiring me to pay more than the vendor wanted. The vendor said agreed to a lower price because that's all he needed. So if I would have paid the amount Joyce said I had to without questioning I would have overpaid by $300. And Choice did not offer a reason to why there was a difference
2 days ago
Verified Customer
Review Source
Debbie
6 days ago
Verified Customer
Review Source
George
I chose Choice Home Warranty because it was listed as the best home warranty company. I already had a home warranty with a different company, and it was time to renew, the cost had gone up, and Choice was less expensive for the same coverage, so I switched. When I had to make a claim, I was pleased with how quickly they responded, but things went down from there. My contractor was finally assigned - it took 2 days - but he was unable to do the needed repair because his tools were being repaired, so it would be at least a week before he could get here, and I had raw sewerage leaking into my basement at the time. I contacted Choice and was told I could get my own contractor and have him make the repair, but I would have to have choice approve it before any work could be done. This did not make me a happy customer, and I almost demanded my money returned so I could contract with a different company. I cooled down, jumped through the required hoops for Choice, got the repair done and last week received my refund check for paying the contractor. I am a bit disappointed that there was no one available to do the work in my area, which is what I was assured by the salesperson I talked to when I joined. I will see how much difficulty I encounter the next time I have a claim.
1 week ago
Verified Customer
Review Source
Vicente
I was very pleased until I had a problem with my AC and the service man ,told me to send a video of what was happening to it , then he call me back and said that they had told him that it was nothing that had to do with CHOICE ,so it was nothing he coul do ,and he never came to look at it physically , I called a friend ,who gave a phone number of a friend of him , and he man came back, and fix it with a small part , he charged me $300 ,and it's been working for month ,four other times i call for my stove, (twice) and then 2. different times for my cloth washer and they were taking care very soon by some very profesional and nice workers
1 week ago
Verified Customer
Review Source
Michael Hazard
Their response to my claim was fast. They had a contractor assigned and provided me with the contractor information within 48 hours. I was contacted by the contractor and appointment made within 72 hours. Parts had to be ordered and the service tech scheduled and met the final repair date. The contractor was over 2 hours from my location but made all appointments on time.
The previous warranty company that I had had for 15 years didn’t always have service contractors who would service my area and I usually had to find my own contractor and pay for the work that needed to be accomplished and then argue with them to provide reimbursement.
2 weeks ago
Verified Customer
Review Source
Yvonne Cummings
I had to file two claims last month. Both went smoothly. The appointments were scheduled fast. The work was done by two different contractors and both were professional and fixed what needed to fixed.
It was easy to ask for service online. They didn’t make me tell them all my serial and model numbers for my items. They also didn’t send me emails and phone calls making me call them back. I didn’t have to do too much work to get them send help.
I really appreciated how easy this was. My last home warranty company was extremely frustrating and always tried to get out of paying. So far, I’m happy with Choice Warranty. It’s amazing when people do their jobs.
2 weeks ago
Verified Customer
Review Source
Ellen
I had several different times/days given to me for the work to be done, however, in the
end I was very pleased with the company and workman who was sent out. It turned out
to be much less of a problem than I thought, so will be able to review better if I have
another issue.
2 days ago
Verified Customer
Review Source
Leann
5 days ago
Verified Customer
Review Source
Nellie
The very same day I placed a call, is the very day someone called me and they came and fixed my heater. I was so very impressed with the time, curtesy and professionalism! Thank you Choice Home!
1 week ago
Verified Customer
Review Source
Roselyn
I am pleased with the services I have received with Choice Home Warranty. The claims specialist assists me with filing my claims. I had all my claims approved for repair which included my microwave, dishwasher, hot water tank value, air conditioner, dryer and my garage door. I am truly thankful
1 week ago
Verified Customer
Review Source
Alberta
In still waiting since the ending of Dec. 2025 for my dryer to be repaired. They haven’t gotten the part yet. I’m getting very frustrated with them. Because I have to keep calling to see what the status is I can’t check on my portal because it says my claim is closed. Apparently after 6 days it automatically gets a closed status if there is no update inputted by anyone, according to customer service. I find that to be crazy and don’t agree with that but I can’t change it. So far I have yet to be satisfied with any claim that I’ve placed with this company. And I have placed three claims.
1 week ago
Verified Customer
Review Source
Rhonda
My heat stopped working on our house just a few months after we bought it. They did send a technician quickly but it stopped working again a few days later during an ice storm. We couldn’t get in touch with the technician or company so had to call someone else. Choice did say they would most likely cover the cost but we are having trouble getting the second company to complete all the paperwork required. I have a paid receipt but that isn’t enough. Hopefully we can get it resolved.
1 week ago
Verified Customer
Review Source
Glenda
This is my first time with Choice Warranty. I think it’s a good company so far. I just had one issue recently and it was with my dryer quit on me so I had they had to send a repair man out and everything went well except he didn’t take the parts so I was stuck with trying to get rid of them and I’m still working that.issue but I recommend Choice Warranty to everyone.
1 week ago
Verified Customer
Review Source
Kim
Great experiences. Some vendors are better than others. Had one that was ok, but he did things wrong. We found out when the item broke and had a different guy come out. Twice to fix what the other guy did wrong. All in all they did things in a timely manner.
1 week ago
Verified Customer
Review Source
Danny Lilley
Friendly and knowledgeable. Staff were great at answering any questions I had. I’ve had to use them twice and it was simple and easy and the work was taken care of. I’m glad I chose this company and I hope many more people will do also they are a great bunch of people that will help you. Thanks a lot.
1 week ago
Verified Customer
Review Source
Cherylsandy
From the minute I called customer service to the day I received assistance on my dishwasher was an easy transaction. I apologize not remembering to I spoke with to handle my claim, very polite and professional. And the technician from Flamingo appliance was very professional and took the time to explain the problem with my dishwasher.
I would recommend Choice warranty and Flamingo appliance to my family and friends..
thank you
2 weeks ago
Verified Customer
Review Source
Alan Girdlestone
Furnace went out, our service that tuned up the a/c and furnace quoted nearly a $900 fix, we called Choice and within 10 minutes we had a referral for a company to fix the furnace. The company Choice sent arrived on time, and replaced a $10 part and the furnace fired right up and has been working correctly since! We only had to pay the $ 75 service fee. We will be using that company for our semi annual check ups from now on.
2 weeks ago
Verified Customer
Review Source
Doris
I've had a yearly Choice Home Warranty since 2021 but had never placed a claim. Then in Nov'25, I upgraded to a 3 1/2 yr coverage plan, which was more advantageous for me. Shortly after, I finally needed to file a claim for plumbing problems. Because of different issues, it took about 1 1/2 months to get everything resolved, including following up to get reimbursed for replacement of my bathroom faucet. Sent receipt for item and check, including tax, being sent which should be received within 30 days. Hopefully, I won't experience any other problems requiring another claim to be placed soon!
3 weeks ago
Verified Customer
Review Source
Barbara Rosolowski
I have been a customer since I was given a year’s service as a gift. I am in my 4th year now and have been pleased with each technician who has come to my home. I’ve placed requests by phone for repairs to a washer, a dryer, a dishwasher, a refrigerator, and a furnace. The appliances are old, but were quickly repaired.
I have been pleased with the servicemen, their politeness, and their promptness after each visit was scheduled.
3 weeks ago
Verified Customer
Review Source
Mark vanHudson
We have used Choice Home Warranty for three years. We have had several opportunities to use the service. Choice is easy to use and submit claims. The response time is short and appropriate. The contract trades have been the absolute best—friendly, knowledgeable, on time, and skilled. We are completely satisfied and look forward to staying with Choice for the future.
3 weeks ago
Verified Customer
Review Source
Joseph Gunchenko
We had plumbing/water issues in the shower. Before I called Choice Hoke Warranty (CHW), I called in a few other plumbers. I was hoping to save the $75 fee initially. They either didn't know how to fix this problem or were scamming me for massive payments that I felt were not nearly warranted. When I called CHW, they immediately dispatched the plumber from one the local vendors. What surprised me most was the fact that he immediately came in with all his equipment and diagnostics/cameras and immediately stared to diagnose the problem. The previous plumbers came in to look and assess, but didn't even bother to bring in their tools first. They were almost looking to first diagnose whether I would be willing to Pay their exorbitant rates. This vendor however (from Innovative Plumbing Everyday LLC) was amazing! Instead of trying to play me (scam me) like a fiddle - he immediately went to work and diagnose. Within an hour the entire job was done! No haggling, No negotiating, No BS. Furthermore, the technician's name was Ivan/Vanya. He was exceptionally professional and extremely capable. If I ever need to have a plumber on site again - I will beg CHW to only send me Ivan. I could not be happier with his work ethics and his ability to resolve the problem effectively - without any BS. Excellent choice of an amazing Vendor; contracted via CHW!!!
1 month ago
Verified Customer
Review Source
Mary
What I like about choice home warranty was the quick service that I got on the phone but in reality the service that I got from the technician was very lacking. The gentleman never showed up when he was supposed to and then he was late when he finally did show up and it's been a few months now and I still don't have the electric hook up to my stove or my kitchen or whatever else needs fixed. He was supposed to be here on December 30th and he said he called me but there's no record of him calling me so I have no idea what's up but I do like choice home warranty because they live up to their promises and I am very thankful that I got them I also do hope to see my technician very soon like he said he would be here.
1 month ago
Verified Customer
Review Source
Dierdre
I received recommendations from friends. I had a water heater hat had to be replaced and the communications were timely. The servicemen who actually did the work were wonderful
2 days ago
Verified Customer
Review Source
Ron
they sent someone out to look at problem right away great but i think they could have asked a few more questions about the problem and let us know it wasn' t covered
under our plan and saved us the $75 service fee
4 days ago
Verified Customer
Review Source
Charles T. Burton
We had washing machine that went bad in December 2025 that came with the house in 2006. We purchased the home in August 2015. Everything work well for 10 years. We notified CHOICE per contract. 2 techs visit and said it count not be repaired. Choice advised that the tech's could not locate a model # on the GE washer. So, now Choice advised they could not repair or replace the washer without a model #. We did not cause the problem of no model # on the washer. So Choice gave us a check of $300.00
for a new GE Profile Clothes Washer from Lowe's that cost $805.71. So Choice paid 37% and we paid 63% plus $75.00 service fee. That is a total cost of $580.71 to us when it should have been cover complete by CHOICE contract minus the $75.00 service fee. We had to go 6 weeks without a clothes washer and the expense of the new washer. To this date no one from CHOICE has ever told us when making the contract that we needed to be responsible to have or even know the Model on any of out appliances. In closing, we are cancelling our 6+ years contract which is now remaining just over 5 years still remaining. We will also advise the other neighbors that we got for CHOICE to cover of our problems since December 2025 with CHOICE over the last 2 months. If you have any questions or concerns we can be reached at 1 (301) 437-3503 or Email at Burtonssfd19@atlanticbb.net. There is no way that CHOICE is rated #1.
1 week ago
Verified Customer
Review Source
Rebecca
A warranty was transferred to me by the seller of my new home. This company was also recommended by my realtor before we knew there was a transferable policy. I have been very pleased with their service.
The only change I would suggest is that their service scheduling could be a bit more interactive / policyholder friendly.
Thank you!
1 week ago
Verified Customer
Review Source
Joe
So far, for the last three jobs I have realized that I could have done it cheaper myself, then the $85.00 copay that I pay for every visit! Not to mention the monthly fees on top of that. Don't know if I going to continue this service.
1 week ago
Verified Customer
Review Source
Gilberto
Have been a valued customer n have received above average service, but totally disappointed in the way my recent claim was handle, especially when it could have easily been classified an emergency......u r more than welcomed to call or email me for details. Needles to say was stuck w a $900+ bill, which was not even partially offset with some sort of refund......I'm seriously considering terminating service,,,,the next few days will determine my actions on the matter.
1 week ago
Verified Customer
Review Source
Stephanie
I returned from vacation and my boiler was stuck on. Home Warranty scheduled an appointment for service. The problem resolved itself before the technician arrived but was glad help was scheduled.
1 week ago
Review Source
Jeff and Nagelle Smitherman
I've had two issues that Choice has taken care of during my warranty period. The first was a garage door opener which wasn't operating due to a radio signal failure. It took a couple weeks before I could get a technician to my property. He fixed the issue but used used parts to do it. The second issue was a repair on an oven lock which was preventing the oven from operating. Choice contracted with Sears Home Appliance Repair who were very professional and diagnosed the issue quickly. It ends up that the older model stove can't be repaired so we're currently waiting for choice to send us an electronic gift card to Lowes to purchase another stove. Overall, it's been an a decent experience. Hopefully the gift card comes soon because the stove is in a rental property.
2 days ago
Evelyn Wagner-Wright
I have subscribed to other home warranty companies and did not have positive experiences. I called in and Chris, the customer service representative, was pleasant, responded to my questions, then offered additional information about CHW. This information was not readily available to me on the site that I was looking at. I appreciate the thoroughness of Chris and his patience as I secured payment. I pray that future interactions with CHW will be pleasant, professional and honest.
5 days ago
Verified Customer
Review Source
Linda
The service person we had was excellent. He found the problem and had the part with him. That almost never happens when you live in a small town like we do. Choice Home warranty sent a repairman that was one hundred miles away. We had to wait two weeks to get our furnace fixed but it was worth it. The repairman was polite, knowledgeable, and prepared. Done in one trip. We will use them again.
2 weeks ago
Verified Customer
Review Source
Yassin
Before I chose Choice Home Warranty, I was struggling with the cost and hassle of repairing my appliances. Now I don’t have that problem anymore. Recently, they sent an excellent technician who repaired my refrigerator so well that it feels like a new one.
2 weeks ago
Verified Customer
Review Source
Elsbery
I heard that Choice was a good company. I had become dissatisfied with my previous provider and after reading about Choice and speaking with a few of the team members, I decided to change. I've only had the one service call and that experience was great. The service man was timely, pleasant, knowledgeable and efficient.
2 weeks ago
Verified Customer
Review Source
Mary Bonnie DeMare
I was very pleased with the service I received. It was easy to schedule a visit from the serviceman to look at my dryer. It wasn’t drying properly. He evaluated it and quickly found the problem and fixed it. Excellent service. Very glad I purchased the Choice Home Warranty.
2 weeks ago
Verified Customer
Review Source
Carlos Torres
Having a contract with choice was the main reason I chose to work with them. The
representative that came to do the repair on my refrigerator was very polite, on time and completed his job in a timely manner. I would love to have him return if ever needed the service again
2 weeks ago
Verified Customer
Review Source
Kimberly Wyatt
To be honest my last warranty took us through a lot and was not right. We needed another home warranty and through my job I was able to find choice home warranty. I have only used it once and it was great no issues. So for me and my family so far so good.
2 weeks ago
Verified Customer
Review Source
Christyl
Even though it sometimes the service folks are not able to respond immediately, Choice quickly approves parts and service to get the appliances up and running quickly. They also always send reliable and competent service people.
2 weeks ago
Verified Customer
Review Source
Luis Miranda
I’ve had to use Choice home warranty a few times. Every time I have the vendors contact me immediately, book an appointment, show up on time, and take care of business. I’ve had no issue with the vendors that Choice Home Warranty uses.
2 weeks ago
Verified Customer
Review Source
Diane
When I needed help with getting my dryer repaired the process was user friendly. I input my information and needs, I got a response with in 30 minutes telling who the contractor would be and the day and time to expect him. Later in the week he arrived as promised and diagnosed the problem and fixed it.
3 weeks ago
Verified Customer
Review Source
Richard
The service person was on time. Diagnosed the issue and proceeded to complete the repairs needed quickly . When pulling the dishwasher out, he took his time to protect the flooring from being scratched or damaged when moving it to be worked on, and when replacing it back in its spot.
3 weeks ago
Verified Customer
Review Source
Robert
We've had to make several claims, three (3) for our refrigerator, and two (2) for our dishwasher, and CHW always comes through. It's so darn easy to make a claim. One of the claims for our refrigerator, it needed a new board, and CHW quickly approved the repair. I highly recommend CHW.
3 weeks ago
Verified Customer
Review Source
Richard
orginally i thought it was a good idea; but I never use it for the first 2 years
of a 5 yr deal. When i realized that i could have used it when my furnace and
heat pump went out and had to be replaced I tried to get them to help.
they said it was to late to turn in a claim. $13000 mistake.
Later I contacted them about a dish washer after 2 months they found a repairman who came and looked at it. He reported back that it would be cheaper to replace than repair. Choice depreciated it and paid me like $ 185 towards a new one. So i went out and
bought a new one $600. gave the old one to a recycler. A year later that
old dishwasher that was to costly to repair was being used by someone ,
they had never had it repaired and it was still working. (bad advice from
repairman) $400 dollar mistake. That same repairman fixed my icemaker before he
got a mile down road it quit working. However last month i called and reported the icemaker problem and a problem with my microwave within a week a repairman scheduled and looked at both appliances. He is trying to find parts for the icemaker
and did repair the microwave. For that thank you choice home repair
3 weeks ago
Verified Customer
Review Source
Ranee Jones
Im very impressed with my Choice Home Warranty. Their app makes filing a claim super easy, you get immediate response and tracking. Appointment for contractors have been made the same day with repairs being done in a couple days of days. Their service providers have also been top notch!
3 weeks ago
Verified Customer
Review Source
Susan
It's so easy to go online to request a service you receive notificatio that it is being processed. Whenvthe company picks up the order you are notified of the appt
The techs that I have dealt with are courteous and knowledgeable
3 weeks ago
Verified Customer
Review Source
Michele
It was a stab in the dark and a hopeful heart. Tried two other companies and was disappointed. I believe we have used your services twice and were pleased with the comminication, professionalism and service were top notch.
3 weeks ago
Verified Customer
Review Source
Jeanne Leja
The person I spoke with at the time Frank was very persuasive and even sold my policy and my son‘s policy the first time I used you. I was very disappointed. I felt like I was used and had to pay $75 for coverage that wasn’t gonna be covered, but the second time I was very happy they covered the repair
3 weeks ago
