Choice Home Warranty: Read 42,150 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

4 years ago

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Verified Customer

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Cindy

The guy who came out to fix my stove was very nice and knowledgeable. Choice warranty chose to give me money instead of fixing it. I don’t think having to wait up to 30 days for the money especially when u don’t have an appliance is unacceptable. That’s the only complaint I have about my issue so far.

3 days ago

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Verified Customer

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Steven Alves

Great experience my inside furnace unit fan stopped working and made a claim was a nice smooth they dispatched a technician he came put the paper work order in and approved before 24hrs and days later when the part arrived the technician contacted me setup another appointment to install and now back to normal again.

1 week ago

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Verified Customer

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Lea

We bought this new whole home warranty in August. Our home is only 6 years old so we didn't really expect to have a need to use it, but we are the type of people that take out extra warranties for all of our purchase so we thought why not protect our entire home. This included our inground pool pump. Wouldn't you know it, 45 days after purchasing the warranty our pool pump died. Choice approved the claim without any issues. We are so glad we went with Choice Home Warranty.

1 week ago

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Verified Customer

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Pamela

I was hesitant about using this company when I read reviews but I am sure glad I did. They sent a tech to check our air conditioner because it was losing Freon. That tech could not find the leak. We paid the $100 service fee as expected. The company then found another company that came and found the leak. Choice agreed to replace the air conditioner. Everyone responded quickly to our need. Do be careful to read the “fine print” on what is not covered. The AC and installation cost us over $2000 which was far less than an $8000 quote we had gotten from another company before remembering we were paying for this warranty service. We did have to check the website for communication. I had not known they contacted another company until they called. Their communication could improve. That is the only reason I give a 4 star instead of a 5 star rating.

1 week ago

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Verified Customer

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Emilio

i’ve used them 3 times so far, each time was no hassle. This last time was the water heater, big job, no worries. Job was done fast and it didn’t put a huge dent in my finances.

1 week ago

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Verified Customer

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Thomas

it took several weeks with multiple workmen to get everything handled as each of the 5 service calls required a different repairman, and also cost me $75 per person. also, the other negative is that Choice Home Warranty would not put both AC repairs on the same ticket as they claimed only 1 item per ticket, so I had to pay an additional $75 for the AC repair man to come back at another time when he had the ability to fix both units while on the same trip. A bit of a rip-off the way it is structured.

1 week ago

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Verified Customer

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Kamalakar

Choice Home Warranty provides good customer service overall. However, there seem to be some issues when it comes to paying for repairs or replacements, as they only cover half of the price. Additionally, the eGift card takes around 30 days to arrive, which can be quite a delay.

1 week ago

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Verified Customer

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Heajohns23

I have been a Choice customer for about 3 months now. My first experience was a dishwasher issue (would not drain). Their apps and scheduling are excellent, but the service not as much. The tech was courteous and prompt, but ultimately did not address my problem and his advice resulted in me wasting time and money on parts and frustration for no reason. Long story short, the tech identified that the dishwasher had been misused but failed to consider the extent. He advised me to replace a few minor parts that added up to about $100 and then to run some cleaning cycles on the unit. He also promised to deliver a new housing. The housing never arrived, I never heard from the tech again, and the recommended parts and actions made no difference. Ultimately, the water pump in the unit was damaged beyond repair, and the cost to replace was not worth investing in a 10 year old unit. This was literally the fist thing the Frigidaire tech tested once I gave them the background. In the end, I wasted $200 and a month of my time messing with parts and service calls that did not address the issue.

1 week ago

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Verified Customer

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Winifred

I was very pleased with the rapid response by Choice Home Warranty when my washer developed a leak! They contracted with a very reputable home service company that once specialized in my washer brand. Sears Home Service inspected my washer, determined the problem, ordered parts which were delivered to my home, & the same technician returned to complete the repair! The total repair was completed in 2 weeks! This is significant as I live in Hawaii where everything takes longer (shipping, appointments, etc.) I was also impressed with the technician’s professionalism & capability. All done! Thank you, Choice Home Warranty!

1 month ago

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Verified Customer

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Maurice

"Hidden fees" I believe that CHW Needs to have better line communication with the technicians that they to customers homes to do work..as well as letting the customers know upfront whom filed a claim, what or if any out of pocket expenses would be present

1 week ago

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Verified Customer

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Mary E. Sullivan

I have sent several times that I was very happpy with your service and could not continue for some reason not sure how to answer some of the qustions!! Mary S

1 week ago

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Verified Customer

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Terry Allen

The communication with the repair person, us, and Choice was slow and somewhat confusing. Ultimately the problem was solve and I learned a lot about how the policy works, which I would have know if I had read the "fine print"

1 week ago

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Verified Customer

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Fredric

A/C unit was replaced as soon as possible and reimbursement was paid within 30 days. Technicians took care of all required invoices and requested paperwork.

1 week ago

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Verified Customer

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Michael

After trying to get this repair completed for over 1 year Bri helped me! Yacoub came to the house and after a couple visits the repair is complete! Excellent professional service by Bri and Yacoub!

1 week ago

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Verified Customer

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Dixie Yarbrough

I am glad they let me find someone that could work on this quickly. The company I called were quick and very professional. I understand I will be reimbursed and that's okay. When I called the representative was very helpful and knew what I should expect. I would recommend this company.

2 weeks ago

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Verified Customer

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Nsharin ricketts

I liked the fee and communication from start to finish. If I had to list a dislike it's that there isn't a list of reputable companies they can use to ensure that an appointment is scheduled as soon as possible. The one company wasn't able to come out for a few days so we are forced to leave our house and find accomodations until a technician could come out.

2 weeks ago

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Verified Customer

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Tom

They get the right servicemen in to do the job, but sometimes the schedule for them to arrive is longer than I want or need. And sometimes, after waiting hours for them to arrive, they don't show up, and don't give me much advanced notice. Then I have to wait to be rescheduled, sometimes days later.

2 weeks ago

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Verified Customer

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Harsha

I own a couple of rental properties, and most have this "Choice Home Warranty." It's peace of mind. I have never had a problem with the CHW. They are always on time and do the work well. I have no complaints, and I recommend the service. If you own a house, you better consider having some warranty.

2 weeks ago

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Verified Customer

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Sherry

What I liked about Choice warranty was all I had to do was call the number and they scheduled a company to come out and work on my unit. Then the rest was up to the company. And the company that they recommended was great. It turned out to be Sears which gave me a piece of mind.

2 weeks ago

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Verified Customer

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Kirk Utzinger

Excelente customer service from initial call to scheduling to completed work! Our family has utilized Choice 4 times with amazing results. We are likely to extend the warranty for an additional year as a result of our wonderful experience!

2 weeks ago

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Verified Customer

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Lillian

Lady came to fix why ice was in the bottom of My freezer. She took out the back of the freezer panel and found it. There was a part that was plugged so that water could not come out she fixed it put it back together and was very neat in her work.

2 weeks ago

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Verified Customer

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Robert

have attempted to get my stove repaired several times and paid the 85dollar service fee only to be told nothing was wrong the technician told me that my family was very lucky nothing happened is it possible that I can be made hold for the money I spent

2 weeks ago

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Verified Customer

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Linda Fillippo

Response was prompt and repair man worked very hard to try to fix my washing machine. I was disappointed, however, that you offered a credit to Lowes that would take 30 days to get. Credit was smaller than expected; however, my washing machine was about 10 years old, so I understand that. I love Lowes, but I found a washing machine for less at a different store. I had to spend $1000 and will have to wait to receive the credit for Lowe’s and then spend it on something else when I could’ve used the help to purchase the washing machine. Thanks for asking.

3 weeks ago

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Verified Customer

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Jeanne Miller

The service providers were good, the issue I had was with the Sales Team. They consistently told me that monthly billing was not possible, I could only pay the total in one payment or it could be broken into 3 consecutive payments, and both options were a struggle for me for the 3 years I was with them. But! This year when I told them I would not renew, monthly billing was suddenly possible! Also, I was bombarded by phone calls, emails and texts, daily, for the last 2 months of service, in their attempt to keep me as a customer. To top everything off, I was finally sent an email stating that my account would go into an automatic month-to-month payment system! What nerve! The Customer Service Team was pretty good, overall, the Sales Team was very abrupt, bordering on rude.

3 weeks ago

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Verified Customer

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UncleAL

...had a problem with leaking toilet; they sent a guy from Fiore Plumbing...showed up way late....he did not have proper part and told me what he did should work. Well, toilet leaking again, I called plumber back and sent him photos as he requested...he said he would call back in 15 minutes...never heard from him again...now I have to spend another deductible to get it fixed properly...I do not blame Choice, since the plumber screwed up...now I must get a different plumber.

4 weeks ago

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Verified Customer

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Mark

I appreciate the service provided, as the technician who came to fix my toilet was knowledgeable and resolved the issue effectively. However, I find the lack of direct communication frustrating, especially when urgent situations arise, like air conditioning failures in Florida's heat. Overall, the service has been satisfactory, but quicker communication would enhance the experience.

1 month ago

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Verified Customer

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Malcolm

I had a great experience with the plumbing service. The plumbers were excellent, knowledgeable, and worked diligently to fix the issue, although I need to handle the wall repair separately. The air conditioning service was also efficient; a technician quickly identified the problem and replaced the fan motor. Overall, I'm pleased with the service provided.

1 month ago

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Verified Customer

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Richard

I had a great experience with customer service; they called me back the same day I reached out and set up an appointment promptly. However, I faced delays when using my warranty for a garage door opener issue. The technician was responsive initially, but it took weeks to get the replacement sorted out. Overall, good service but some follow-up issues.

1 month ago

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Verified Customer

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Paul

I had a positive experience with customer service, which was quite good. Although I don't recall needing certain services myself, my sister has used them. While overseas, we had to rely on their help for our rented house, and everything went smoothly. They efficiently scheduled services and kept us updated on any necessary follow-ups. Overall, we were very satisfied!

1 month ago

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Verified Customer

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jo summerville

I've had a great experience with First Choice Warranty. Their callback system is excellent, and the agents are knowledgeable and responsive. I've used the warranty several times and have always been pleased with the service. They work with high-quality service providers and handle repairs efficiently. Overall, they have exceeded my expectations compared to previous warranty companies.

1 month ago

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Verified Customer

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Frank

I had a mixed experience. The initial claim process was smooth with helpful online support. However, I faced issues with my refrigerator cooling, requiring multiple visits before it was resolved. On a positive note, the service for my garage door opener was efficient and well-handled. Overall, while some follow-up could improve the experience, the staff was generally good.

1 month ago

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Verified Customer

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Anonymously

I had a disappointing experience with the plumbing service. The first plumber failed to identify a significant water leak, insisting there was no issue despite visible damage. Customer service was lacking, as I received no follow-up or paperwork needed for my insurance claim. However, another visit was prompt and the repair was satisfactory, though I struggle to recall the details. Overall, the quality of service varies.

1 month ago

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Verified Customer

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Carmen

I had a positive experience with my claims reporting; they handled it promptly and contacted me quickly. I had some issues with my air conditioning and refrigerator not cooling, but they sent someone out right away to address the problems. Initially, the refrigerator issue wasn't fully resolved, but they followed up, and now everything is working well.

1 month ago

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Verified Customer

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Rosemary

I had mixed experiences with Home Choice Warranty. While I appreciate their quick response when my AC had issues, I dislike the lack of direct communication with a person, especially in emergencies. Waiting for service can be tough in Florida's heat. However, the technician who fixed my toilet was knowledgeable and resolved the problem effectively. Overall, I value their promptness but wish for better customer support.

1 month ago

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Verified Customer

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Anonymously

I had a great experience with the service. They were always courteous and responsive to my calls. I was impressed when they sent someone out on a holiday to fix my air conditioner. Although I had some initial concerns about the company they used, they resolved my issue quickly and allowed me to choose another company. Overall, I was satisfied with the prompt service.

1 month ago

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Verified Customer

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Brita R Buhrman Marietta, GA

I've had some experience with customer support since joining in June. I filed a claim and everything went fine, which I consider a good sign. I also had an issue with my AC service where I initially faced resistance in changing the service provider due to bad reviews, but it was resolved quickly after speaking to another representative. Overall, the support has been satisfactory.

1 month ago

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Verified Customer

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Brian

We called in service request for ice maker problems. Sears home services called and scheduled appoint in 3 days. Technician arrived, diagnosed problem. He checked his local supplier network, found appropriate replacement and called another tech to pick up and deliver replacement to our house. Our tech went to next call then RETURNED TO INSTALL the unit same day!! Our old company would call to schedule the appointment 3-7 days out then diagnose and set return appointment to install part 2-5 days later!

1 month ago

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Verified Customer

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Lori

Choice Home Warranty is like any other Home Waranty company; they are all break fix policies and it taks a lot to get things replaced. I find the fee for getting a technician to be high. I also feel that many of the 3rd party outsourcers are not necessarily in my area but the do service the Cincinnatia area. Some of the trades respond more quickly than others so I would say about 50% respond in a timely manner. It will take at least 24-48 hours to get a response back from the vendor depending upon when you call if you call on a Friday, expect someone to get back by the following Tuesday. This year I have had the garage door people in twice at the tune of $150. THe Sears refrigerator guy was in and had to order a part. THe plumber was an absolute nightmare as half of what I reported to be fixed was not included on his report and I was so pissed off he waived my delivery fee. But somehow when he snaked my sink. he removed my vanity first drawer and now it doesn't close, but he said it was that way when he worked on it. It was not. Now I will have the electrician over next week, let's see where this goes. Bottom line, I find them to be about the same as their competitors. I have not had to replace anything yet, but there are still two more months that I need to get through. I will be shopping around but I will probably renew with them as the other's I've had I left them for a reason. so for now Choice Home Warranty is my VOC as I am from NJ and they are based in Edison, NJ.

1 month ago

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Verified Customer

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James B

My experience with choice home warranty was very pleasant to say the least. I made the call and immediately got a response that very day. I was also able to schedule the appointment which was within a few days of my call and was pleasantly surprised with sooner call to fix my air conditioning earlier than expected. The technician was fast, friendly, effective and solved the problem within several minutes. All I had to pay was the service call fee.

1 month ago

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Verified Customer

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Linda Marrese

I am not sure we are spending our money wisely with this program. We had a garage door repair gut come out and did a little maintenance on our door only to turn around and give us a huge quote to update the door to good working order. My husband had to go out and fix the door after the guy left.

6 days ago

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Verified Customer

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mzerwinski

Response time is usually pretty good depending on the system but only fixing system issues if there is complete system failure is unacceptable. Especially a furnace in a home in Wisconsin.

6 days ago

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Verified Customer

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Greg

Easy access, quick service. Have used at least 4 times. Dollar amount for replacement appliance was only half the purchase price.

1 week ago

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Verified Customer

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Jennifer

Have had 2 claims in the last 2 years, they were handled. The only issue I have is how long it takes to find someone in my area who will do the work

1 week ago

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Verified Customer

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Amy

UNACCEPTABLE -- Up until now we had great service with Choice Home warranty. We have had a claim pending for a gas dryer since September and still not resolved. You have contracted with Sears Repair service and have set 5 appointments that are no shows; we don't get a cancellation notice until sometimes after 4 p.m. This is UNACCEPTABLE. My husband has taken off 5 days of work to be there for this service call. You need to get someone else to do your subcontracting. This is deer season, he's is livid. What is going on with this? Now they've reset it for Tuesday 11-26. Thanksgiving week. I am really disgusted. Sorry to vent, this is not acceptable. If I hadn't paid over $2,000 for this warranty I would have retained my own repair person and doing laundry at my own home for the last 2 months. Going to the laundromat or hanging things up on a hanger to dry is getting really old. You need to address this situation.

1 week ago

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Verified Customer

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Jeancharles

You should know, because I voiced my dissatisfaction when appealing a claim. It was for a dishwasher, the first tech came, took the part and never followed up. The second one came over, and processed the claim. It was denied! She was very surprised herself. I first spoke to a claim specialist that told me that it was because the part was missing , and it was my responsibility based on the contract! We argue because I told her it was your tech that you sent, who took the part. Then spoke to another Manager who told me that it was not that, but because it was not normal wear and tear. I googled it, and a lot of people had the same issue, so? I wanted to cancel my insurance with you, but I was told I would not get any refund? This is not what I was told when someone convince me to buy it for three year, with the assurance that I could cancel anytime, reason why I bought it for three years. Next I order the part myself, ($50) and fixed it myself. The result: I am a very upset customer, (Real Estate Agent) for a very small intervention that you did not cover for lame reasons.

1 week ago

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Verified Customer

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Dave

The policy does what it is designed to do however you have to be willing to put in the time and energy to get things resolved correctly and quickly. It is rarely a smooth and quick resolution.

1 week ago

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Verified Customer

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Kelvin Cintron Silva

Saving money for a service that can cost hundreds of dollars, is worthy. Not only that but some parts of the appliances are expensive. That comes included with the service. I have to say that this is the best decision I made

2 weeks ago

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Verified Customer

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Sandy

I don't like the fact that there aren't Vendors close to my location. It took a ridiculously long time for my claims to assigned. Based on what my Sales rep explained to me when I was considering purchasing a Home warranty, I expected swift attention and repair/replacement to claims submitted. In fact, I'm STILL WAITING on a resolution to my last claim placed on 10/17. STILL HAVEN'T RECEIVED the egift card from Lowes for my washing machine.!! Customer service has been of NO help. Their response to my inquires is to wait until NOVEMER 26TH. If I haven't received it by then--- call back. WTH???????!!!

2 weeks ago

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Verified Customer

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Viviana Castano

I had different things wrong, the companies that came for the AC and the Electrical. They were amazing very professional and helpful walked me there everything and provided hints to keep up with maintenance. Now the gentleman that came to fix the dishwasher and the fridge. The complete opposite he was arrogant hard to talk to he talked down to the customer like if we were incompetent, and didn’t understand what he was saying. Since he arrived he was in a rush to just get out of the house. He almost didn’t even turn the breaker back on and I had to remind him.

2 weeks ago

Choice Home Warranty Reviews

Summary of Reviews