Choice Home Warranty Reviews
9.4
Overall Score
Featured Review
Verified Customer
Review Source
Jimmie
They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.
6 years ago
Verified Customer
Review Source
Mike Zimmerman USA
1 hour ago
Verified Customer
Review Source
Kathy Cooley
I am a widow and bought a Choice Home Warranty. I don’t have specific dates, but CHW has helped me out more than a few times, Dishwasher repair, plumbing clogs. I have two new faucets, Thank you! My most recent is my furnace!!! YIKES!! My home warranty says it is covered… I have been able to age in place thanks to to this warranty. I will keep you posted on my broken furnace…
I would recommend CHW to everyone I know!!!
4 days ago
Verified Customer
Review Source
Lance
Overall, average service, but much, much, much better than American Home Shield (a truly dishonest company). At first, the process was quick and professional, and in the end, we received a credit voucher for our washing machine when it couldn't be repaired. However, once the voucher was offered, they didn't provide the electronic credit for around four weeks. I almost rated them 3 stars since I think withholding the payment for that long is egregious.
1 day ago
Verified Customer
Review Source
Crystal
I appreciate that CHW schedules technicians on my behalf. My bigger concern is whether or not the technicians are vetted or not. My last two warranty requests were not fulfilled and were cancelled by the technician - either due to a no-show or a lackluster enthusiasm surrounding the work that needed to be performed. I provided feedback regarding both companies and suggest you removed them both from your bank of available companies going forward.
6 days ago
Verified Customer
Review Source
Patricia
When I need a repair on anything in my home, it is comforting that I can call businesses who work with Choce Home Warranty to fix it at the set price arranged through Choice Home Warranty.I have used this service on many occasions. If it is fixable, they fix it, or if the appliance is too old they will tell me that it must be replaced.
1 week ago
Verified Customer
Review Source
Mark
I chose choice someone warranty because they came with good recommendations. I bought a three-year policy on two houses. And have used them one time. I called and told them my garbage disposal was not working. It would took a total of three days and a man was out and replaced my garbage disposal with the brand new disposal no problems efficient not a fly by night repair company that they were established in the area and had a good reputation
1 week ago
Verified Customer
Review Source
Thomas
I wasn't thinking straight about your rules when your service rep said he (I thinking you) wanted pay up front so I told him I'd give him half and only when the job was complete like the next day the other half. I should have told him to get it from you but I was only think about heat for my pet.
I am only hoping you can see it in your heart to reimburse me if not the other, actually less than half $5004.00, then at least something to make me feel like a saved some money having Choice Policy.
I notice Sam seems to be avoiding me since I paid him $200.00 extra dollars for a new humidifier.
I sent Elizabeth Mollina a glowing review via email as your standard reporting method became too cumbersome getting involved with Google and passwords, 6 and even 4 didgit verifying codes before it would let my report using your system go to you. After spending over and hour trying to make it work I gave up and called Elizabeth to see if I could use email.
3 weeks ago
Verified Customer
Review Source
Alfred Howard
I chose Choice Home Warranty because I needed a warranty company that knows their way around building repairs such as plumbing electrical appliances. Choice Home Warranty has met those challenges with top quality repair companies with good reviews and kind people. I learned about this company from a relative in my home town Cleveland Oh. And have had great experiences with Choice Home Warranty. The operator or receptionist is doing a great job with finding the best contractor for each job that has been an inconvenience in my home. Thank you for all your help in keeping my home running smoothly.
3 weeks ago
Verified Customer
Review Source
Fulvia
Sergio from Sears home services was very good in his job
He told me that the furnace is old and AC as well
But I can wait until this coming summer to replace both
In the meantime is working fine and there is no cormen monoxide coming out of the unit
5 days ago
Verified Customer
Review Source
Sharon
This time around, they assigned a plumbing company to come diagnose the issue, who then obtained approval from CHW to fix the problem. It was quickly assigned and subsequently resolved!
5 days ago
Verified Customer
Review Source
Mary
I was not happy with the agent assigned to me and truthfully disappointed with the out come of this claim. Company say repair or replace, ( I agree within reason) however the amount given wasnt even enough to replace item. I wasn't looking for top of the line but maybe an additional $100 to be closer to actually replace item. Would I renew i will have to think about that.
1 week ago
Verified Customer
Review Source
Bruce
Choice sent me a message that a tech would be here at a curtain time and day they didn't show up and choice got another company and these guys were great. Everything worked out wonderfully. Than k you choice home warranty.
1 week ago
Verified Customer
Review Source
Deborah
We are having a terrible time getting our double wall ovens fixed. These KitchenAid ovens are practically new. We have been doing without our ovens for about one month, and this time of year we should be baking cookies! We had an appointment scheduled, but then it was cancelled—no call or email or text.
Everything seems to be going out at the same time. Our built in microwave also went out. We were offered $180 for it. It will cost $1800 to replace it.
Our built in refrigerator apparently could not be repaired also. Again we were offered a minimal amount to replace the refrigerator. I had to pay over $8000 to get a new refrigerator.
This whole experience has been devastating. I am considering not renewing my plan. There needs to be an option to replace an appliance with an appliance of at least equal value.
1 week ago
Verified Customer
Review Source
Joan Nua, AS
I had a frustrating experience with the service. I wished they could arrive at the scheduled appointment, but it took a long time to get my hot water tank fixed, and I had to deal with multiple technicians without resolution. Eventually, I had to handle it myself. Additionally, my air conditioning broke down around the same time, adding to my dissatisfaction.
2 weeks ago
Verified Customer
Review Source
Michael Nua, AS
The initial contact on the website was a bit clunky, but once I reached someone, the service was excellent. They honored my repairs and handled warranty issues smoothly. I had a broken refrigerator door, and they quickly arranged a repair, even sending the replacement door before the technician arrived. They also did a fantastic job replacing my garage door motor. Overall, I'm very satisfied with their service!
2 weeks ago
Verified Customer
Review Source
Susan Nua, AS
I had a mixed experience with their service. While they are responsive online, their warranty coverage is unclear and inconsistent. I faced issues with unapproved charges and vague explanations for denied claims. However, they did manage to repair my stove, but it took multiple visits to get a knowledgeable technician. Overall, communication could be improved.
2 weeks ago
Verified Customer
Review Source
Steven Nua, AS
I had a mixed experience with customer support. Initially, the contact process was a bit clunky, but once I reached a technician, they resolved my air conditioning issue quickly. My experience largely depended on the quality of the assigned company. On another occasion, I had a broken refrigerator door. The repairman was prompt, and the entire door was replaced efficiently. Overall, it can vary based on the technician, but I've generally had good experiences.
2 weeks ago
Verified Customer
Review Source
Janet Nua, AS
I've generally had a positive experience with customer support. They promptly sent someone out to resolve my issues, which has been wonderful. However, I was disappointed when I had to replace my stove. The compensation offered didn’t significantly cover the cost of a new one. Overall, the service has been reliable, but there's room for improvement in compensation.
2 weeks ago
Verified Customer
Review Source
Ana Nua, AS
I usually handle everything through email, but when I called customer service, they were efficient and got straight to the point. I had a plumbing issue, and they responded quickly to resolve it. However, my experience with a pool pump warranty claim was less smooth; I had to reach out to them after the contractor failed to communicate. Overall, their support is mostly reliable, but there's room for improvement.
2 weeks ago
Verified Customer
Review Source
Betsy Nua, AS
I had mixed experiences with the service. They responded quickly for repairs, fixing my microwave and garbage disposal, though I had to call multiple times. I was frustrated that I had to pay for a software update on my dishwasher and handle the microwave replacement myself after receiving a gift card. Overall, the quality of work was excellent, but the process could be improved.
2 weeks ago
Verified Customer
Review Source
Vineet Nua, AS
I had a mixed experience with customer support. While some representatives were friendly and helpful, language barriers made communication challenging. My recent air conditioning issue was resolved quickly by a skilled technician, highlighting that the quality of service really depends on the companies Choice Warranty partners with. Overall, I've had good experiences, but consistency can vary.
2 weeks ago
Verified Customer
Review Source
Anonymously Nua, AS
I had mixed experiences with their service. Scheduling took longer than expected, with changes made to appointment dates. I recently needed a furnace replacement and am still waiting for it to be installed. I've also had issues with my refrigerator's ice maker; it required a filter change and later a repair to function properly again. Overall, their responsiveness could improve.
2 weeks ago
Verified Customer
Review Source
Anonymously Nua, AS
I had a mixed experience with this warranty company. While they were responsive and quick to assist, I faced issues with a denied claim for a standard air conditioning failure, resulting in unexpected out-of-pocket expenses. Compared to other warranty companies I've dealt with, their service is notably better, but the claim process needs improvement.
2 weeks ago
Verified Customer
Review Source
Michael Nua, AS
I've had a rental property and faced various issues, but every time I called for help, the service was incredibly responsive and quick. Compared to other warranty companies I've used, there's no comparison. They make the claims process easy by sending a contractor promptly to evaluate and repair the problem. Overall, a very routine and satisfactory experience!
2 weeks ago
Verified Customer
Review Source
Ayannah Nua, AS
I had a great experience with the service. They quickly rescheduled and completed the work on my microwave, which had been turning off unexpectedly. The technician was attentive and seemed to know exactly what to do. I also had a plumbing issue at another property, and they were prompt in fixing it. Overall, very satisfied with their responsiveness and expertise!
2 weeks ago
Verified Customer
Review Source
Gary Nua, AS
I had mixed experiences with the service. They were responsive and helpful when fixing my water heater, but communication issues arose with the technician. He didn't inform my tenant about his arrival, leading to confusion. Additionally, when fixing my washing machine, they lacked the correct part initially. Overall, the repair was completed, but better communication is needed.
2 weeks ago
Verified Customer
Review Source
Marilyn
Been with Choice Home Warranty for a couple years. This is the first time I actually used them. I was completely satisfied with the tech...he knew what the problem was and it was resolved to my complete satisfaction. I could have used Choice a couple times before but it was necessary to get service faster so I wasn't able to use the service that I paid for...but this service was pretty quick and worked out very well.
3 weeks ago
Verified Customer
Review Source
Steve
We left our previous Home Warranty company 8 years ago due to continued price increases, so we were left "bare" during that time. We decided that we couldn't afford the cost of a major breakdown and researched 5 - 6 home Warranty companies, relying on cost, coverage and reviews. We chose Choice Home Warranty almost a year ago and now have peace of mind again.
3 weeks ago
Verified Customer
Review Source
Teri Paradise
CHW is good on their word and the monthly payment that I make has paid off without a problem recommend when it comes to your home appliances to sign up and enjoy the stress free knowing that you are covered when things go wrong. Made a claim within 10 days it was fixed and I live in a small town out in the Mojave Desert with eliminated resources when things break. Than you CHW for getting my refrigerator back and running!!
3 weeks ago
Verified Customer
Review Source
Brady
I'm a little disappointed cuz they had me waiting too long knowing that I'm a very sick man and I told them they keep sending these workers out here that's not doing that job they're wasting my time and they caused me to throw all my good medicine away so they wasted my money my insulin my insure my milk all my stuff I am very disappointed in that part because choice once he did not give me anything on losing my supplies
3 weeks ago
Verified Customer
Review Source
Richard
My policy was purchased at the same time as my condo to cover unexpected expenses in the first 3 years. Although I have not needed it, I recently had a failing valve on my washing machine cause a leek through an empty fixing hole in the top of the unit.
I was able to call out a brand specific appliance specialist who resolved the issue. I could have done this using the website but the first use felt more comfortable as a phone call and they picked up and got it done. What more can you say?
3 weeks ago
Verified Customer
Review Source
Nancy
Appointment was promptly made and initial visit completed. Unfortunately, parts are needed to fix my dryer. They have arrived and work should be completed today. The only question that I have is why a different service is used , meaning my dryer has needed service multiple times and each time I submit a claim a different service is used. And each time a new issue is found. Unsure if consistency in using certain service providers would help there or it’s just who is available the fastest and the age of my dryer. Either way I truly appreciate the prompt turn around time. Thank you.
3 weeks ago
Verified Customer
Review Source
Jeffrey
The dishwasher control panel went out. The whirlpool repair man was courteous and professional. There was a part that needed to be replaced and so we had to wait for parts to be ordered but the company used was very good at keeping me informed of when the next appointment might be available based on part delivery. When the part was available, the installer rescheduled the appointment for service and install the parts and the dishwasher works perfectly. The repair man was very courteous and professional.
3 weeks ago
Verified Customer
Review Source
Carolyn Schurmann
Choice is wonderful. I've had to have the plumber twice in the last week, for 2 different problems - a toilet that wouldn't stop flowing, and a blocked sink. For the latter they sent a very nice young man called Omar from a different company. He had quite a struggle withe the old piping and draining system from 1950, but he persisted, did an excellent job, and cleaned up afterwards.
3 weeks ago
Verified Customer
Review Source
Sharon Myers
Very poor service from previous warranty company. Haven’t had anything done by you people. This is the first time. So far things have been going good. I was supposed to hear from someone yesterday or today so far nothing. But they said new disposal should be installed today or tomorrow and I still haven’t heard anything. So I can’t leave you a star until I hear something from somebody thank you very much.
3 weeks ago
Verified Customer
Review Source
Julian Atencio
The technician came and looked at the refrigerator and realized he needed a part. Did not have the part with him but the next day he was able to acquire one came back and the refrigerator is fixed.. I have used home choice warranty several times and they always do an outstanding job. I would definitely recommend this to any other home owner looking for a house warranty.
3 weeks ago
Verified Customer
Review Source
Joeangel
After the first person sent out did not complete the repair, they allowed us to find our own technician , who was able to come out right away and fix the issue. We had to pay upfront but we’re assured that we would be reimbursed for the entire amount within 30 days. The new pool pump that was installed works perfectly, so we were pleased that it got done quickly and professionally.
3 weeks ago
Verified Customer
Review Source
Gordon DeLima
Shortly before my Choice Warranty was going to expire. I was contacted by an agent of Choice Warranty. My 5yrs warranty I recently had was expiring. Two day before it expired my Gas Water Heater I had for 5 years was leaking. I called Choice Warranty to put in a claim. The very next day, Choice Warranty had sent a Plummer to inspect my water heater, only to find out the water heater was completely gone. The Plummer requested to have the Gas Water Heater replaced. Within 24hours Choice Warranty approved my claim and a new water heater was installed. I had a payment to make but to cover the new water heater but Choice Warranty covered most of the cost. I’m glad I still had a couple of days left to fix my water heater. I was going to cancel my coverage once it expired because of financial problem. The agent was able to work out a 3 years warranty plan with 4 payments for 4 month. Giving me 3 years of coverages for my house.
Thank you Choice Warranty for your speedy action when a situation occurs. Choice Warranty had excellent Customer Service, Very knowledgeable agents and friendly staffs. I made the right choice in choosing Choice Home Warranty.
Sincerely,
5 year customer Gordon…..
1 month ago
Verified Customer
Review Source
Jo
I’ve had policy over a year and didn’t need it, had actually forgotten about it. Proud I had it, seems like everything hit at once. AC stopped cooling last month of warmer weather, they came quickly and added Freon and checked other stuff. Within 2 weeks oven quit working of course right before holidays! Then same week it got real cold for Texas and of course heat wouldn’t work in central unit or gas heater on wall. It wasn’t covered due to power surge, wasn’t happy about that but still they fixed it cheaper than any other estimates. And told us about extra grounding precautions. Choice Home Warranty is great, Thank God for good people like them! In the end I’m very happy with results and service. I’m hoping this is the cycle of three and we’re done with this!!
1 month ago
Verified Customer
Review Source
William e smith JR
Our washing machine is leaking water from the bottom and the garage floor was flooding. We have all of our appliances covered by Choice Home Warranty, so we called to have it repaired. The technician they sent to check it out determined that the pump seal was leaking and needed replacement. He was informed that due to the age of the washing machine the seal was no longer available. The technician called Choice Home Warranty and explained why the washer could not be repaired. Choice then sent us a email saying that they are are sending us a electronic Lowe's credit for $406.00 towards the purchase of a replacement washer. We are now waiting for the $406.00 electronic credit. I am very pleased with action Choice took to correct our washer problem.
1 month ago
Verified Customer
Review Source
Mark
I purchased this warranty to have peace of mind, what I got was when something went wrong was not peace of mind. It took a week without a refrigerator before a tech even looked at it. My biggest complaint is the so called replacement. You didn't replace, I replaced. I had to go buy a new one, dispose of old. I bought a smaller fridge with less features which was $1600.00 and you reimbursed $818.00. You suggested Lowes which is 100 miles away, who doesn't deliver to me. Even if I used them, their cheapest fridge in the style I had would have been the same price of $1600, It also took 6 weeks to receive reimbursement. Now, with this said, is this what you would call peace of mind?
1 day ago
Verified Customer
Review Source
Mary
I placed a claim on my furnace on Nov. 11th. They sent someone from Fusion to inspect my furnace. They reported that there was an electrical surge that shorted out my thermostat and that I needed to replace it myself. I had my furnace looked at by someone that checks my furnace every year and he found nothing wrong with the thermostat. The thermostat would read only 66 degrees with the filter in and the furnace would not start. He pulled the filter out and and the furnace started running and the thermostat went up to 71 degrees. I had to run my furnace without a filter to get heat. I called Choice Home Warranty and told them what we found. They wanted me to send them what my technician found. I had a HVAC technician from Four Seasons inspect my furnace and he found a cracked heat exchanger my furnace. According to Illinois state law, when a HVAC finds a crack in the heat exchanger, they have to shut off the furnace to make sure carbon monoxide isn’t leaking from the furnace. The furnace had to be fixed or replaced before it could be run again. I had a second furnace with the same cracked heat exchanger so the technician from Four Seasons had to shut that furnace off too. This was at about 9:00 a.m. the morning of Dec. 16th. Since I couldn’t run either furnace with cracked heat exchangers and both furnaces were over 25 years old, I decided to replace both furnaces. Installers from Four Seasons came out about 1:30 p.m. the same day, Dec. 16th, to install two furnaces. On Dec. 17th I sent Choice Home Warranty a copy of the diagnosis that Four Seasons gave me and pictures of the cracks in the heat exchanger of the furnace that was covered by Choice Home Warranty. I heard from Choice Warranty on Dec 18th and was told that I should have sent them the diagnosis first and then had them send out someone to inspect the furnace. They said that since I didn’t do that, they couldn’t pay me any thing toward the purchase of my furnace covered by them. I live in Chicago where the temperature was very cold and my furnaces had been shut off since 9:00 a.m. on Dec. 16th. Therefore I felt it was an emergency and that I couldn’t wait until Choice sent someone out to recheck my furnace. I had to get furnaces running to get heat in both apartments in my two-flat building. I paid over $8,000 for each furnace. I didn’t expect them to pay the total $8,000 for the furnace covered by them but I expected them to pay something. Very disappointed since this was an emergency situation.
6 days ago
Verified Customer
Review Source
Fred
Responsive, usually good and knowledgeable contractors. Had only one problem with a plumber who was unable to fix the problem. They replaced him with someone more knowledgeable but we did suffer floor damage due to the delay in changing plumbers. This second and 3rd chance policy needs to change ,
1 week ago
Verified Customer
Review Source
Jaye
This particular experience with Choice Home Warranty went exceptionally well. The technician named Thomas and his aid did a great job. Professional, quick, friendly, etc. Thanks again guys.
1 week ago
Verified Customer
Review Source
Charmaine
Choice Home Warrantee has no apparent control over their contractors. They sent me a Plumber to replace my Water Heater and he disconnected the Humidifier and failed to reconnect it to the New Water Heater. I had to wait for Four Seasons to tell me that my Humidifier was not connected. Who does that ?? Is this plumber so incompetent that he forgot to re attach my Humidifier. And now I can get him to come back and finish the job that he was paid for. Good Services Plumbing and Excavation ought to change their name. And Choice Home Warrantee ought to see to it that their contractors finish the job. 9 times he's promised to return and complete the job and he hasn't made it here yet. And maybe the worst part is that Choice Home Warrantee is after me to renew my contract saying we'll give you 2 months free. How about just getting your contractor to finish this simple job ??
1 week ago
Verified Customer
Review Source
Karen
The warranty provides a simple and relatively inexpensive way for a customer to get a tradesman/ technician to address each specific issue. But the rates paid to the technicians are so low compared to the norm where I live, that you wait weeks, for someone to be located and assigned. They do offer you the chance to find your own technician and get reimbursed. But they offer $100 per hr and the technician rate is 2 or 3 x that so you only actually get a small amount of the repair reimbursed.
2 weeks ago
Verified Customer
Review Source
Carol
Choice Home Warranty is a reputable company that is true to it's word. If they can't fix your item, they will replace it. Their repairmen are knowledgeable and efficent. I have had occasion to use their services more than once and would recommend Choice Home Warranty without hesitation to anyone.
2 weeks ago
Verified Customer
Review Source
Robert Nua, AS
I had an issue with the appliance repair service. They didn't communicate well and arrived without notifying us in advance. Additionally, the washer malfunctioned and wouldn't stop running. Overall, the experience was frustrating due to the lack of communication and unresolved appliance issues.
2 weeks ago
Verified Customer
Review Source
Claudia Nua, AS
I had a great experience with the service! They were fast and reliable when my water heater boiler erupted, arriving in less than an hour. They also quickly fixed my microwave when it started turning off suddenly. The technician was knowledgeable and efficiently addressed the issues. Highly recommend!
2 weeks ago
