Choice Home Warranty Reviews
9.4
Overall Score
Featured Review
Verified Customer
Review Source
Jimmie
They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.
6 years ago
Verified Customer
Review Source
Robert Knight USA
1 day ago
Verified Customer
Review Source
Joseph Gunchenko
We had plumbing/water issues in the shower. Before I called Choice Hoke Warranty (CHW), I called in a few other plumbers. I was hoping to save the $75 fee initially. They either didn't know how to fix this problem or were scamming me for massive payments that I felt were not nearly warranted. When I called CHW, they immediately dispatched the plumber from one the local vendors. What surprised me most was the fact that he immediately came in with all his equipment and diagnostics/cameras and immediately stared to diagnose the problem. The previous plumbers came in to look and assess, but didn't even bother to bring in their tools first. They were almost looking to first diagnose whether I would be willing to Pay their exorbitant rates. This vendor however (from Innovative Plumbing Everyday LLC) was amazing! Instead of trying to play me (scam me) like a fiddle - he immediately went to work and diagnose. Within an hour the entire job was done! No haggling, No negotiating, No BS. Furthermore, the technician's name was Ivan/Vanya. He was exceptionally professional and extremely capable. If I ever need to have a plumber on site again - I will beg CHW to only send me Ivan. I could not be happier with his work ethics and his ability to resolve the problem effectively - without any BS. Excellent choice of an amazing Vendor; contracted via CHW!!!
1 week ago
Verified Customer
Review Source
Mary
What I like about choice home warranty was the quick service that I got on the phone but in reality the service that I got from the technician was very lacking. The gentleman never showed up when he was supposed to and then he was late when he finally did show up and it's been a few months now and I still don't have the electric hook up to my stove or my kitchen or whatever else needs fixed. He was supposed to be here on December 30th and he said he called me but there's no record of him calling me so I have no idea what's up but I do like choice home warranty because they live up to their promises and I am very thankful that I got them I also do hope to see my technician very soon like he said he would be here.
1 week ago
Verified Customer
Review Source
Shepherd
I have been with Choice for more than 10 years and they always respond quickly when I have a problem with my appliances. I also get follow up quickly if the technicians sent did not fix the assigned item. I simply request that they send highly experienced people and not someone doing OJT. I have been satisfied with them keeping my appliances working . They also helped replaced a gas stove and dryer that had served their time. They are easy to work with I do appreciate my associationj with them.
2 days ago
Verified Customer
Review Source
Patricia
Choice home warranty came with my house. However. I had a couple of problems and Choice had repair people out within a couple of days, all were efficient and knowledgeable and made the necessary repairs. I then purchased Choice Home Warrenty for a 3 year term. And I will renew when it is time.
2 days ago
Verified Customer
Review Source
Joseph P Cannavino
The two times I had to use Choice, I received great service. The two companies assigned my claims were very professional, on time, and preform very efficiently. They arrived on the time indicated, did the repairs, cleaned up. Was very happy with the service.
2 days ago
Verified Customer
Review Source
Paulette Latimer
2 days ago
Verified Customer
Review Source
Arlene
My son in law recommended the company to me. I recently became a client and had my at first claim about one month ago. The technician was very knowledgeable, very pleasant. He completed the job in a timely manner. Including cleaning everything up. I was very pleased i'm recommending.
2 days ago
Verified Customer
Review Source
Eric
Have had Choice Home Warranty for a couple of years now, only had to file claims twice, but both times, the service personnel they sent to the house to do the repairs hit it out of the park. Well trained, polite, neat, knowledgeable.
2 days ago
Verified Customer
Review Source
Judy
I’ve never had to but am glad I have this Warranty for when I will need it ! It’s health insurance for your home. I’ve had others through the years and they for the most part paid off when needed but but alas merged with another company and it deteriorated
2 days ago
Verified Customer
Review Source
David
I shopped and signed up for 6 years. I've used it once for an ice maker, (fine)
I used it for a water heater, it took a while , but in the end, it worked out.
My garage door spring broke after mty wife went out, locking in my truck which I need
daily , (ON A SATURDAY). Your answer was they'll be out Wednesday. Couldn't wait
I called a reputable company out of St. George, Utah, they weren't on your list,
(well they should be). I talked to your rep in Florida she thought I'd be able to
get reimbursement if I went to an outside company . It cost me $2,200.00 because
I COULD NOT WAIT) YOU MUST BROADEN YOUR LIST OF SUBS. CHOICE WAS
A BIG MISTAKE.
When it rains it pours ,our heat went out this weekend, I called , you hooked me up with
AB&E heating and plumbing after waiting the weekend with no heat. They came yesterday and are working on the repairs. I'm seeing now that there are uncovered costs totalling $450, for what ? Edgar is working on it .
Overall I will not refer any body to you in the future.
Choice was the wrong Choice !
David B
145 Admiral Benbow Way
Mesquite, Nevada 89027
435 659-5098
Call me or email me at your convenience !
3 days ago
Verified Customer
Review Source
Debbie
Customer service is great however the process to get the eCard to replace a much-needed appliance is way too extensive. Once the replacement value has been determined it should NOT take 25+ days to receive an online eCard. This cost the customers additional funds plus time wasted. We were without a washing machine for 39 days, 4 weeks for tech to come out, order parts, return to replace parts and then determine the parts replaced could not fix the washer. Had to utilize laundry mats! They are expensive and time consuming, not to mention NOT the most sanitized. The process should be reviewed for timely processing and delivery of the eCard .
Frustrating but really appreciate the customer service representatives. They are most appreciative for our business and emphasize with the issue. Customer service gets a 5 star, process gets a 3!!!
1 week ago
Verified Customer
Review Source
Keith Thomas
It was easy to file a claim online and pick from a drop down list of issues related to my problem and explain what some of the issues I was having. The technician called and setup a time to visit to investigate my issue. CHW quick response for the technician to move forward with the repair. I paid my deductible and everything was all good. Thank you for excellent service!!
1 week ago
Verified Customer
Review Source
Vedhachalam Kasinathan
My experience with Choice Home Warrenty was excellent. They dispatch the service personnel within 24 hours after the claims is raised. Their approval is very fast and the repair will get completed within maximum of 4 to 5 days (if they have to order for parts). If possible, they complete the repair the same day during the first appointment. I will definitely recommend to my friends.
1 week ago
Verified Customer
Review Source
Stephen
From our first experience with choice warranty we would highly recommend choice warranty. We got immediate response to our problem with our washer. The technician showed up in less than a week. He had to order a part which only took a few days for him to come back and finish the job. He was so very helpful and answered all our questions about our washer which helped us to understand more about the washer itself and how it works. Thank you so very much for washer be fixed. It is running now with no issues.
1 week ago
Verified Customer
Review Source
Richard
I chose to work with Choice Home Warranty because of its strong reputation for reliability, customer-focused service, and commitment to protecting homeowners from unexpected repair costs. I value being part of a company that emphasizes transparency, responsive support, and quality coverage, and I appreciate Choice Home Warranty’s focus on simplifying the home warranty experience for both customers and partners.
1 week ago
Verified Customer
Review Source
Ursula Neal
I was pleasantly surprised how smooth my first ever call for repair service went. From start to finish everything was done professionally and with great care. The technician was very well trained and had the problem figured out very quickly. He explained everything he was doing. A part had to be ordered and was installed a week later since it was Christmas week. 🎄 Happy New Year to you all !
1 week ago
Verified Customer
Review Source
Freddie
I recently had an issue with one of our appliances. I submitted a claim via their website & scheduled a service call within a few days. It was easy & fast to submit the claim. The Technician who came was punctual, courteous, professional, & very knowledgeable. It only took a shirt time for him to diagnose & fix the issue. I have had Choice Home Warranty for over five years & I had used them several times, and I have been very satisfied with there service. I would recommend them to all my family and friends. Thank you Choice Home Warranty.
1 week ago
Verified Customer
Review Source
Craig
Luis was able to find the 2 parts that was needed to repair my heater. He contacted me to set up the appointment at my convenience to come back to install the parts. The heater is working great now!
2 days ago
Verified Customer
Review Source
John
I only wish the Home warranty companies were better at explaining to customers what is truly covered and not. They were ok. But, it seems to be what is happening in home warranties. Some are big scammers.
2 days ago
Verified Customer
Review Source
Constance
My first experience went well. I needed a new garbage disposal. The technician replaced it in less than 1 hour.
On my second experience I was sent plumbers who didn’t own the tools to complete the job. The next plumber they scheduled for that job called the day before to cancel because he would not be paid by me. (He was rather rude on the phone. ) I had already paid the required fee to the first plumber. I then found my own plumber, who fixed my leaking whirlpool tub faucet. I did not use Choice, it had become too frustrating.
2 days ago
Verified Customer
Review Source
Robert
I've had Choice Home Warranty for a couple of years and used it a couple times. The first time took exorbitantly long for a technician to be assigned to a simple plumbing job (leaky faucet). Unfortunately, the technician also broke it worse. Regardless, after a bit of waiting for new parts, it was installed and works well.
The second time was just over a month ago. I called about my stove not working properly. One burner was overheating and would not hold temp. A technician was assigned extremely quickly and came to look at the stove within a couple days. He diagnosed a faulty burner element and an infinite switch. Since the cost was going to be $500, Choice said they would replace the stove. However, this is where I feel I received better value at my prior warranty company.
Choice offered me just under $400 to replace my electric stove, which would be in the form of a e-gift card from Lowe's. They stated they were offering me the fair replacement "wholesale price" value. However, they didn't take into consideration the type of stove I had, as well as the features such as oven cleaning and convection settings. The absolute cheapest electric stove at Lowe's was about $520...which was the old-style coil burner elements. I talked with a representative, who was extremely pleasant, and she was able to increase my gift card to $485. Still not great since a comparable stove to the one I owned was around $750-$800, but I said fine, that will work.
Again, here is the main issue I have with their service. The final claim happened on Dec 5th...it took them 19 more days to send me an electronic gift card. As this was right before Christmas and I had company coming over for the holidays, I needed a working stove. So essentially, I had to purchase a stove to ensure I would get a pre-Christmas delivery, and now I have gift card (received on Dec 24th) to Lowe's I need to utilize.
It really just doesn't make a ton of sense. The technician they hired was great, the customer service rep was nice enough, but taking almost 20 days to send me an email gift card is ridiculous, not even counting I can't buy a stove for wholesale prices. I'm not saying their a bad company, but my last home warranty company was much better.
2 days ago
Verified Customer
Review Source
Gwynne
Apparently I am paying Choice Home Warranty every month. I had a problem with my furnace they sent a very nice guy who fixed my problem. It took a couple tries but he returned with no complaints and all is well.
3 days ago
Verified Customer
Review Source
George
Because it seemed to be well recommended. But we had an oven motherboard go bad, which meant they couldn’t repair it. We received a Lowe’s gift card for ~$900, but the replacement (same brand, size 27”, similar features) costs ~$3,200 at Lowe’s. So the replacement costs us ~$2,300! Or we get the much cheaper replacement, with few available alternatives to select from, instead. Neither solution is desirable and certainly wasn’t understood when we signed up. We even had a local appliance repair look at our ovens for maintenance and diagnostics before we signed up. So this really was an unexpected surprise. Sears Home Services would’ve fully replaced, based on our experience about 12 years ago (refrigerator). Choice offered absolutely no other options for us, not even a cash card that we could use at another retailer.
3 days ago Edited January 14, 2026
Verified Customer
Review Source
Marlene
I think another option to offer: a benefit coverage with your current vendor, perhaps similar to health insurance ie; in network and out of network benefits. I know that my current vendor will prioritize my service call for service within 4 hrs for emergency services
3 days ago
Verified Customer
Review Source
Dana Street
3 days ago
Verified Customer
Review Source
Ann
Signed up and had my heat, a/c replaced at NO cost to your company (I was ONE day before the 30 day after signing up). The after that, had to pay for the electrical box to be replaced, due to your company sent over a MUCH MORE EXPENSIVE company. Went ahead and paid the company that did the heat-a/c because it would have cost me more than 2x as much using a different company, the electrical company you guys sent to me.
Made much more sense to stick with the 1st company.
5 days ago
Verified Customer
Review Source
Nancy Weiskircher
Much better response to our needs. They were here to help the next day.! After our last time we were not going to renew our plan. But we were told that they changed ownership so we decided to keep the plan and so far so good..
1 week ago
Verified Customer
Review Source
Jean
I Have a contract with Choice for many years. I recently renewed it. I was very happy with the last work that was done on my Microwave. I must say though that there have been several occasions that I thought something should be covered and it wasn't. Thank You
1 week ago
Verified Customer
Review Source
Kay Nikookary
Easy to work with. But most importantly the vendors that they send out are very competent and get the job done. It's not just being able to be responsive it's also sending out good people that we can trust allowing into our home and to get the job done without repeat visits. Thank you so much for excellent service consistently.
1 week ago
Verified Customer
Review Source
Lois
They're easy to call. However, after that , not so much. I filed a claim. Got an appt without an issue. The technician was great! Unable to get the issue fixed as replacement parts for my kitchen aid fridge aren't available any more. So, the refrigerator runs without a problem! However, 818$ covers maybe 60% of a replacement. So. I called, again! Spoke with a wonderful guy.
He would put a rush on a request to get the gift cards for Lowes to a check for 818$ Great, been almost 3 weeks. Nothing seems important to to this customer. I've paid for 4 hrs of service! Ill definitely be more picky when renewal comes around! Just waiting for the $!
1 week ago
Verified Customer
Review Source
Daniel
Up until now,, as a warranty company and customer service reps have been responsive and efficient in addressing my claims and how they are processed. However, The company policy’s arbitrary 30 day wait time for reimbursement is outdated and unrealistic. If a customer is in need of appliance repair/ replacement they may not have that kind of upfront money on hand while the warranty company who’s te payment is already subjectively reduced . To add insult to injury to they then require customer to wait for 30 days without even a tentative date or courtesy of when reimbursement might be occur. I am a retired elderly customer who has always maintained current on payments or even in advance at the behest of the company, supposedly for my benefit. Guess what company is not attempting to do the same for me. This policy is wrong and needs to be reexamed. I had to use my limited savings and only hope I will be reimbursed with the subjective amount pre determined - not explained from or by the company.
1 week ago
Verified Customer
Review Source
Wayne
Customer service rep was kind, courteous understanding, helpful assigned my claim to a reputable repair facility and bill. The technician was phenomenal. Came out. Checked the system diagnosed everything and replaced a component. That was bad highly recommend five stars all the way.
1 week ago
Verified Customer
Review Source
Cecile Cabasal
Quick response to claims. Technicians are assigned in a timely manner, they are prompt, competent, professional , skillful and great expertise. Extremely satisfied with Choice Home Warranty’s handling of claims from scheduling repairs to the completion of the job order. Highly recommend.
1 week ago
Verified Customer
Review Source
Robert Mcclendon
I've been with Choice and had only positive experiences thru 5hrew claims! Rapid, professional response and completely reliable and effective repair contractors! I've gotten only exemplary support from Choice Home Warranty!
1 week ago
Bill Huffman
Notified Choice Home Warranty concerning a problem with my disposal. Received a confirmation of receipt, reference number and explanation of procedures moving forward. Had an appointment within two days, included name and telephone number of plumber and date/time for the repair. The Plumber was a seasoned professional, friendly and had my situation corrected with 20 minutes of arrival. So impressed with Choice Home Warranty! Rare today to find a company that stands behind all their claims and guarantees. I would recommend Choice Home Warranty to my family because they are that great!!! Thank You!
6 days ago
Verified Customer
Review Source
Mark
3 weeks ago
Verified Customer
Review Source
Mike Zimmerman USA
3 weeks ago
Verified Customer
Review Source
Kathy Cooley
I am a widow and bought a Choice Home Warranty. I don’t have specific dates, but CHW has helped me out more than a few times, Dishwasher repair, plumbing clogs. I have two new faucets, Thank you! My most recent is my furnace!!! YIKES!! My home warranty says it is covered… I have been able to age in place thanks to to this warranty. I will keep you posted on my broken furnace…
I would recommend CHW to everyone I know!!!
3 weeks ago
Verified Customer
Review Source
Thomas
I wasn't thinking straight about your rules when your service rep said he (I thinking you) wanted pay up front so I told him I'd give him half and only when the job was complete like the next day the other half. I should have told him to get it from you but I was only think about heat for my pet.
I am only hoping you can see it in your heart to reimburse me if not the other, actually less than half $5004.00, then at least something to make me feel like a saved some money having Choice Policy.
I notice Sam seems to be avoiding me since I paid him $200.00 extra dollars for a new humidifier.
I sent Elizabeth Mollina a glowing review via email as your standard reporting method became too cumbersome getting involved with Google and passwords, 6 and even 4 didgit verifying codes before it would let my report using your system go to you. After spending over and hour trying to make it work I gave up and called Elizabeth to see if I could use email.
1 month ago
Verified Customer
Review Source
Alfred Howard
I chose Choice Home Warranty because I needed a warranty company that knows their way around building repairs such as plumbing electrical appliances. Choice Home Warranty has met those challenges with top quality repair companies with good reviews and kind people. I learned about this company from a relative in my home town Cleveland Oh. And have had great experiences with Choice Home Warranty. The operator or receptionist is doing a great job with finding the best contractor for each job that has been an inconvenience in my home. Thank you for all your help in keeping my home running smoothly.
1 month ago
Verified Customer
Review Source
Jacqueline Meriwether
Almost always quick fast no problem dispatch.
Excellent service with GE technician on dishwasher. Saved me the cost of a whole years
Premium on the Choice Warranty.🙋♀️🥹
2 days ago
Verified Customer
Review Source
Lucille
Many promises were made when I joined the Choice Home Warranty. They made me feel as though I would be treated fairly when in actuality they just wanted my money. I was convinced to join their company and it cost me $5,000+ which is suppose to cover me until 2027. I am sorry I extended myself for so long because the very first attempt I made to use them; I was denied. After that, everytime I use them, it cost me $85 and that's before any services were performed. It cost me over $200 for refrigerator repair and finally they sent me a voucher that wasn't even enough to cover the cost.
2 days ago
Verified Customer
Review Source
Cathy
I like choice home warranty. They work hard to fix broken appliances. Iffen things aren't right they make it right.
Customer service is wonderful.
3 days ago
Verified Customer
Review Source
Bharat
Disappointed with the way my claim to fix toilet flush leak in to toilet. Inspite of requesting the tech from Capri Engineering, to replace the canister valve, the tech insisted and replace the inlet float valve in to the flush tank, which did not fix the issue. When I gave this info to Choice they asked Capri to send their tech. The Ownee, Mark whom I called said he will bring dye to test leakage, and cane without any thing. Asked me if I hv food color to use, which I did. It hv. He waited for 5 min and sad he does not see any leakage and made VERY RUDE remarks that I was nitpicking !!! I asked him how does he concncludevtgat without testing with the dye which he was to bring and test and told him that I hv no time to keep complaining if the issue was fixed. He apparently reported to Choice that the issue is fixed!!!?
I complied to ur.Cust device, so I was sent a link to access and fix appointment with ur specialist. The specialist just would not take my word that the issue still persisted. Eventually I was frustrated and tried and fixed it my self.
I can send you proofs of receipt of canister valve that I bought from Lowe’s and replaced myself, looking at a YouTube video!!
Incurred $22 for the same in addition to waste of all my time pushing my claim.
Very very disappointed and frustrated with the rude attitude of Capri Engg owner and your totally useless support!!!
VEEY VERT VERY DISAPPOINTED!!!
Wonder whether you would care to reimburse the cost of canister valve, if I send you the receipt from Lowe’s?
3 days ago
Verified Customer
Review Source
Nick
The Tech found the problem quick and had to order the part . The next eeek the part came in and he had installed in an 1/2 hour and we were back in business!!! Very happy with the company you sent!!!
1 week ago
Verified Customer
Review Source
Steve
Communication was extremely difficult. Your Auto system made notes regarding the fact that we did not want a particular plumbing company to come here. However, twice the appointments made were with the company. We said we would not allow here! Very frustrating not being able to speak to an actual person. Once we got the correct plumbing company, things move smoothly and we were happy.
1 week ago
Verified Customer
Review Source
Amine
Todo muy bien en el servicio, le doy 4 estrellas por que demoran un mes en enviar una tarjeta de Lowe’s para comprar el electrodoméstico y dan muy poco, estuve mirando en estufas como la mía y voy a tener que poner más dinero.
1 week ago
Verified Customer
Review Source
Craig
Every thing has been good so far but I will reserve judgment until my clothes washer is fixed. Technician came and looked at it in a timely manner and Choice Home Warranty gave him authorization to fix it just haven’t heard anything since .
1 week ago
