Choice Home Warranty: Read 43,693 User Reviews From Real Homeowners

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Verified Customer

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Ken Murry

Great speedy service on our last call. Technician came out for our AC and he was very good. Polite, professional and knowledgeable.

3 weeks ago

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Jacqulyn Nixon

Everything went well and I am happy with my new water heater, the installer was very nice and respectful. Good job and well done

3 weeks ago

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Steve

HVAC mechanic showed up on time and performed the needed repair. Bryan from ARC Services was very professional and inspected my unit and got it up and running properly.

1 month ago

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Paul

Every time that we've had an issue in our home and have had to file a claim, CHW has fulfilled our claim expeditiously. We will be a customer for years to come!

1 month ago

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Dolores

Well, we made two claims one for the garage door and the other for the dishwasher. The garage door has been fixed. The handyman was great. The guy for the dishwasher has yet to come look at it. He is out of Stanford, which is about 45 minutes from here and has called but still hasn’t made it- been like 3 weeks

1 month ago

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Amy

Terrible experience when dishwasher needed repair. Choice kept scheduling repair people who didn’t show up, told us part was being shipped, then when I called to find out the status, they said we had to get a second opinion on a straightforward repair, continued to schedule people who didn’t show up, finally got a tech to show up and diagnose the exact same problem as the first tech. Part was backordered and when it arrived, was the wrong color. It was finally fixed but with a lot of hassle, waiting multiple times for people who didn’t show up (Choice said they had access to repair techs calendars but techs said they did not), and very unreliable customer service.

1 month ago

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Verified Customer

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Hattie

I like the service, but was shocked when I had to pay $300+ dollars for the service call on my water heater. This additional cost was not listed in the brochure I have that explains the warranty program.

1 month ago

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Chris

They "use" to be good a couple of years ago but I paid a LOT of money up front for a 3 yr policy & they can't get technicians to pick up my claim for most repairs because they don't pay them within a reasonable time! They have canceled my claim without notifying me and I've had to call back 2-3 times to get repairs for the same claim! I had a water leak for THREE WEEKS before anyone came. They've also DENIED several of my claims.

1 month ago

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Verified Customer

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James

CHW is fine as long as you understand there are limits to what can be paid, which they don't really state in their information. After there was a huge freeze that caused major problems with our water supply CHW refused to fix anything, stating it was going to cost too much. The unadvertized limit is 3,000 dollars, apparently they said the cost to fix things would be 5,000 plus, although they claimed things that were more general society issues then specific to just our house. I had a second plumber evaluation done and he gave me an estimate of 5,000 so CHW was within their rights as a company owned by an insurance group to limit what could be paid out. I'm waiting for filed income taxes to come back to get the repairs done so our recently purchased home can have water again, like the other 124 year old homes that are being repaired by government money because no home warranty company will ever pay what's needed to get clean water to their customers homes

1 month ago

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Rebecca

Terrible company. From the time a claim is processed to the time an appointment is made is abysmal. In the middle of winter, I had to wait SIX days for my furnace to be fixed. Not only that but I had just had someone out less than two weeks prior to that to look at it yet I STILL had to pay a service fee. Every service member I've talked to tells me Choice won't make you pay a service fee if it has to be re-repaired in 30 days. I've even seen it on the website but it's simply not true. I even reached out to the company to ask about that but no one ever got back to me. Customer service is terrible. The product is terrible. This company is terrible and I would NEVER recommend it to anyone.

1 month ago

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Ed

Gosh, while listening to the repair guy speak with your staff on the phone, they were nothing but disrespectful to him. While the guy that came here was nothing but polite, kind and was here for over 8 hours in three days, we had to have it fixed by another company, that would not go thru all your requirements and waiting around to fix our heat. And we needed heat. I do have a washer that’s causing me grief, will try one more time and if it doesn’t go smooth for him , we will be cancelling with choice

1 month ago

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Peter

I like it and also dislike. Like, because it saves money. Dislike, because it takes too long to get thing done and there is potential extra charge. I encountered shipping fees ($67) for the part that the vendor has to order by mail.

1 month ago

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Doug

The length of time it took them to have a technician respond was unacceptable. It was 3 weeks. The tech did a good job. Customer service is handled by a call center. The answer is always your claim is assigned and we are looking for a technician. This went on for way to long in my case. They make it very difficult to speak to a supervisor. One supervisor I spoke with was rude, background noise sounded as though she may have been at a bar, and she hung up on me without resolving the issue.

1 month ago

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Verified Customer

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Dawnette Waterman

I was very pleased with the fast response when I filed and an experienced Technician who came out promptly. I’m very pleased with this company and it’s service!!!!

1 month ago

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Verified Customer

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Floyd

The appliance repairman was nice and helpful. I am looking forward to having him come back and do repair on my washer sometime this week or next. Floyd

1 month ago Edited March 18, 2025

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Willie Betsey

It takes too long for issues to be resolved. Recently, my refrigerator was diagnosed needing to be replaced. Though Choice agreed to replace it, I was informed that I would not receive a Lowes gift card in 30 days. Which means that I would be without a refrigerator for a while. I'm still waiting.

1 month ago

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Verified Customer

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Kenny Haber

The Two main things I am dissatisfied with is the amount of time for a service person to arrive. And The Fact I was told everything about CHEis American 🇺🇸 including operators so far every time I’ve called the operator is in another country

1 month ago

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Candra All4Him LLC

I have not had much luck with this. A plumber came out to fix a sink never was finished, had a pool person come out to look at our heater they won’t cover it, even though I purchased the extra service, need to have a hot water heater flushed and they’ve been nothing but rude and changed their appointment three times now and then told us that if we don’t make the next appointment, they’ll cancel on us when they are changing the appointments and it wasn’t covered under warranty. I still had to pay for the service to be done. I was expecting much more than this.

1 month ago

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Nahshon

Terrible experience so far. I’ve had them for about 6 months and every time we call and make a claim no one comes out to look and CHW just keeps playing it off like they have no clue what’s going on. I was with American home shield before and heard this was better… absolutely not better. I had high hopes but it’s been just terrible. I put in a claim for an oven that keeps beeping. It’s been months and when I call They just keep saying they put it in priority but I never hear anything back. I called them for the millionth time the other day and they said I should just find someone myself, they couldn’t find a technician. Annoying

1 month ago

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Verified Customer

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June Hoover

I liked that the plumber came in a short time. He resolved the problem temporarily but now I am having the same problem, not flushing. He didn’t try to snake the toilet at all and it is not refilling like it should. Please send another plumber.

1 month ago

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Verified Customer

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Zelda Curry

Choice Home Warranty is the Best. They always respond to my claims immediately and they send the Best technicians our. The job is always completed with satisfaction.

1 month ago

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Linda Wilcox

I was pleased with the first call I had about air conditioning and also the last tech that came out for my washer! Both tech were very professional and knowledgeable.

1 month ago

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Verified Customer

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Michael

Choice Home Warranty is working with great partners to complete our necessary repairs. Thank you for your super communication systems that always keep us informed.

1 month ago

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Kerry

Our most recent need of your service was a pleasurable experience. The young man that came out and looked at our washer and drier was courteous, professional, and most of all quite knowledgeable.

1 month ago

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Colleen

My AC stopped working thus week and I called Choice who emailed me that a company would be there the following day. An AC repairman replaced a part outside and AC worked again! I've used Choice on 3 occasions and every time the issue was fixed the following day! Choice is 100% worth the cost and I signed a 6 year contract! Couldn't be happier!

3 weeks ago

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Fatrena Hale

I had the following companies which were great. Appliance Tek Service; Lake Country Electric; Clog Pro LLC and Speed Service LLC. Speed Service LLC has a Ukrainian accent which made it difficult to understand. I am pleased that one electrician was scheduled for both units of my duplex and I paid $150. I paid Clog Pro LLC $550 for shower cartridge and fitting. CHW will not cover although it states coverage in the policy. I asked for CHW to reimburse $275 of the $550. No response as of yet. The reason for the 4 star rating.

3 weeks ago

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Tina Priestly

I had a leaky garbage disposal that ultimately needed to be replaced. The response time from the claim process to the actual work was amazing. The service technician was timely, courteous and answered all of my questions. I am truly happy that I switched to Choice Home Warranty for my home repair needs.

3 weeks ago

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Sumii Daikai

I requested a repair for my stove top and it was so easy on lines. They’ve set up with company’s repair professional right away. I’m very impressed with GE repair person, he was very knowledgeable and fix it so quickly. Thank you so much for your prompt service.

4 weeks ago

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Verified Customer

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David

I had a mixed experience with customer service. They responded quickly and answered my questions, but I wasn't entirely satisfied with the clarity of their explanations. I also used my warranty for my air conditioning system, but only part of the issue was fixed. Overall, the service is decent, but there's room for improvement.

2 months ago

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Verified Customer

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John

I had a great experience with customer support after filing a claim for my hot water heater. They responded promptly the next morning and resolved the issue quickly. I also had a technician come out for my broken microwave, who diagnosed it and ensured I received a replacement check soon after. Overall, very satisfied with the service!

2 months ago

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Gail

I had a mixed experience with the service. While most tasks were completed well, there was an issue with one repair that wasn't finished on time, leaving me uncertain about the status. Communication was lacking, and I struggled to get updates. I faced plumbing issues multiple times, which added to my frustration. Overall, I hope for better communication in the future.

2 months ago

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Daniel

I had a great experience with the service request I made online. The repair company called promptly to schedule a visit, and the technician arrived the next day. They had the necessary part in stock and completed the repair quickly. I couldn't be happier with the efficiency and professionalism. Highly recommend!

2 months ago

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Verified Customer

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Ed

I had a great experience with customer support. They quickly understood my needs and sent someone to my home for repairs. I had issues with leaking toilets and a freezer that stopped cooling. Both times, they were prompt and kept me updated on the repair process. Overall, I'm very satisfied with their service!

2 months ago

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Verified Customer

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Anthony

I found the service responsive and helpful. I used it for appliance replacements, and while the initial experience was smooth, the hot water heater replacement turned complicated due to a pre-existing issue claim. The technician's mistakes led to multiple visits, causing frustration. Overall, a mixed experience with some positive aspects.

2 months ago

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Camille

I had a mixed experience with the service. They promptly sent someone to check my washer and agreed I needed a new one, offering partial pay. Overall, I've used their service a few times, and aside from one bad experience, the rest were satisfactory.

2 months ago

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Bryan

I had a mixed experience with the service. Initially, they struggled to respond during a holiday when my air conditioner failed, which was frustrating. However, when I submitted a claim for my heater issue, they were prompt and efficient, resolving it within a few weeks. Their quick responses to my inquiries were appreciated.

2 months ago

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Verified Customer

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Robert

I've had a positive experience using the warranty service. The contractors were prompt and efficient, addressing my garage door issue without any hassle. When my air conditioner broke, they even provided temporary cooling while waiting for parts. Overall, I'm satisfied with the service!

2 months ago

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Willie

I had mixed experiences with customer service. My recent issue with a washing machine was resolved quickly and efficiently, which was great. However, I've also had problems with an AC unit installation that required a follow-up visit to fix. Overall, while some responses were prompt, consistency could improve.

2 months ago

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Verified Customer

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John

I experienced a bit of a communication gap with the warranty company regarding my AC unit issue. However, overall, the customer service was excellent. They addressed my concerns and provided the support I needed. I appreciate their efforts to improve communication in the future.

2 months ago

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Debbie

I had a great experience with the claims process. Responses were fast, and when I filed a claim for my refrigerator issue, a technician was sent promptly. The GE technician resolved the problem right away, making the whole experience very positive. Highly recommend!

2 months ago

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Cherylterry

I've had some issues getting contractors out here, despite my attempts. Customer service has been decent, but I wish it was better. My dishwasher has been out for a while, and now our microwave is also broken. It's frustrating since the microwave isn't built-in, yet it's still causing problems. Overall, I'm not satisfied with the service.

2 months ago

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Sonia

I had a plumbing issue where no water was coming from my faucet. The plumber insisted I needed a new faucet, which I later found out was unnecessary. A friend diagnosed it as a simple clog. I felt the service wasn't transparent and questioned the policy on faucet replacements. Communication could be clearer.

2 months ago

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Patrice

I had a mixed experience with my warranty service. The first time, the issue was resolved quickly and the technicians were professional. However, the second time, I'm still waiting for repairs a month later. Overall, the service quality seems inconsistent.

2 months ago

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Philip

I found the customer service to be very helpful when I called about my electrical problem. They arranged for a technician to come out promptly. I'm currently waiting for the vendor to arrive, but based on my previous experience, I feel confident that they will resolve my issue efficiently.

2 months ago

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Joanne

I had a frustrating experience with my service. I was left without hot water for days during the holidays because they couldn't find a provider to come to my mountain community. As a senior citizen, this was especially difficult. They eventually sent someone, but it took too long. I also had a garage door opener replaced, but the initial service left much to be desired.

2 months ago

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Doretha

I had a great experience overall, everything went smoothly, so I have no issues to report. I haven't needed any replacements, and I found the service to be satisfactory. Highly recommend!

2 months ago

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Janiece

I had a great experience with customer service; they were quick to resolve my issue and attentive on the phone. I used my warranty, and they arranged for a technician to come out promptly, fixing the problem perfectly. However, I was disappointed with the delay in getting back to me, which took longer than expected.

2 months ago

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David

I found the customer service to be quite helpful when I called, but I was disappointed with the assistance I received for replacing my freezer. They didn't provide enough information and offered a gift card instead of a replacement. However, I recently used their service to arrange for a technician, which went smoothly.

2 months ago

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Wayne

I had a frustrating experience with customer support. They sent technicians who installed things incorrectly, leaving me to pay for repairs myself. Although I received some reimbursement, it didn't cover my expenses. Additionally, when I reached out for help, I was told that unless something is broken, it's not covered. Overall, I found their service lacking.

2 months ago

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Alyssa

Choice Home Warranty has been a huge blessing for me. They have always sent the best people to diagnose and repair the home issues. I feel like I got the best repairs and I always got the best service.

2 months ago

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