Choice Home Warranty: Read 42,108 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Coni

The service has been inconsistent; while some staff are capable, others fall short. I recently had to use my warranty for a refrigerator issue, and the replacement process took an unusually long time. Overall, my experience has been frustrating and disappointing.

1 month ago

check_circle

Verified Customer

star star star star star

Edward

I had limited interaction with customer support, so I can't provide a detailed rating. However, I've used the service multiple times, and it was effective, especially for resetting my stove top. Overall, my experience has been positive.

1 month ago

check_circle

Verified Customer

star star star star star

Dawn

I had a great experience with the expedited services from this company. They responded quickly to my leak issue and resolved it efficiently. Last time, they even had the necessary parts on hand to fix my refrigerator right away. Highly recommend for prompt and effective service!

1 month ago

check_circle

Verified Customer

star star star star star

Carolyn

I had a great experience! The contractor was efficient and very good at their job. They surprised me by covering something I didn't expect, and they fixed it quickly. Communication was excellent; they kept me informed about their arrival and the process. Overall, it was an easy and satisfying experience!

1 month ago

check_circle

Verified Customer

star star star star star

Anonymous

I had to reach out for customer support regarding plumbing issues, and they responded quickly by sending someone to repair it. I also utilized my warranty for a leaking sink, and the service was prompt. Overall, I'm satisfied with their support and responsiveness during these situations.

1 month ago

check_circle

Verified Customer

star star star star star

Chris

The service response was timely when my AC broke down, and they sent someone quickly to address the issue. However, I often find myself handling repairs on my own, leaving me questioning the value of my monthly payment. Overall, while they did a good job this time, I wonder about the necessity of the warranty.

1 month ago

check_circle

Verified Customer

star star star star star

Anonymous

I had mixed experiences with the warranty service. While my claims for broken underground sprinkler systems were denied, the customer service was quick to respond and the work done was satisfactory. Overall, the process could improve, but the service team was efficient.

1 month ago

check_circle

Verified Customer

star star star star star

Benadette

I had a great experience with the service. They responded quickly to my call about my air conditioner and had someone out to fix it in no time. The staff was very helpful, and the process was smooth and efficient. Overall, I'm very pleased with how everything was handled!

1 month ago

check_circle

Verified Customer

star star star star star

Carolyn

I had mixed experiences with the service. A plumber came quickly for a sink issue but caused a leak, and the wait for a follow-up was far too long. On the other hand, the repair for my stove was handled swiftly. However, I've been waiting a long time for my refrigerator repair due to parts being on order. Overall, the service needs improvement.

1 month ago

check_circle

Verified Customer

star star star star star

Christopher

I had to rely on customer support recently, and they were quite helpful. I experienced an AC issue, and the technician was prompt and thorough, returning to address additional concerns. However, scheduling for a lock repair took longer than expected. Overall, I'm satisfied with the service provided.

1 month ago

check_circle

Verified Customer

star star star star star

Badar

I had a positive experience with customer support. They were accurate and responded quickly to my requests. I also had a plumbing issue that was resolved efficiently by a technician. Overall, I'm satisfied with the service provided and would recommend them for their prompt assistance.

1 month ago

check_circle

Verified Customer

star star star star star

Bobby

I had a great experience with their service. They were always courteous and prompt in addressing my repair needs, from fixing my refrigerator's ice maker to replacing my broken hot water heater. The repairs were done quickly and reasonably priced. Overall, I highly recommend them for reliable home repairs!

1 month ago

check_circle

Verified Customer

star star star star star

Angel

I've had a great experience with their service. They are prompt in responding to my repair requests and have always sent knowledgeable technicians. Recently, I needed an electrician for my electrical box, and they handled it without any issues. Overall, I'm very satisfied with their professionalism and reliability.

1 month ago

check_circle

Verified Customer

star star star star star

Anonymous

I had a mixed experience. While they addressed my garage door issue promptly by replacing the opener, I felt there was a lack of clarity regarding what services were covered. I wished for a more detailed breakdown of what I was paying for. Overall, the service was effective, but communication could improve.

1 month ago

check_circle

Verified Customer

star star star star star

Anonymous Sun City West, AZ

The service was generally good, though I had difficulty reaching the technicians for updates. I also experienced issues with my hot water heater, but I can't recall the details. Overall, the experience was satisfactory despite these challenges.

1 month ago

check_circle

Verified Customer

star star star star star

Bruce New Port Richey, FL

I had a great experience with the service. They were very accommodating and quick to resolve my issue. I appreciate their promptness and effectiveness, which made my transition smooth. Overall, I'm very happy with their support and would recommend them to others!

1 month ago

check_circle

Verified Customer

star star star star star

Angela

I had a great experience with their quick response to my issue. They kept me informed and fixed my problem efficiently. However, I faced some challenges with my air conditioner service reimbursement due to a mistake on my part. Overall, the support was helpful, but I wish the reimbursement process was clearer for first-timers.

1 month ago

check_circle

Verified Customer

star star star star star

Anonymous

I had a quick response from the team, and the work was done well. However, I felt they could have provided more clarity on the breakdown of costs, as not all my questions were addressed. Overall, decent experience, but better communication on pricing would be appreciated.

1 month ago

check_circle

Verified Customer

star star star star star

Anthony

I had mixed experiences with the service. While I was initially unhappy about a denied claim for my air conditioning, I was pleased with the smooth stove repair process. The technicians were commendable and handled the situations well. Overall, the quality of service has been good, though I still have lingering frustrations.

1 month ago

check_circle

Verified Customer

star star star star star

Anthony

I had a mixed experience with the service. They were quick to respond to my claim, which I appreciated. However, my recent issues with appliances were frustrating. A technician misdiagnosed my air conditioning unit, and my dryer repair took weeks with unsatisfactory results. I hope future service is more reliable.

1 month ago

check_circle

Verified Customer

star star star star star

Lori

Firstly I'd like to thank the company that returned to complete the job that was started July 3rd. Choice was not helpful at all. You guys paid no attention to the fact the job wasn't properly done. The company did. You guys told me I'd have to pay and additional 85.00$ .The company satisfied me. I'm wondering why I'm still allowing your company to go in my checking account. Your company needs to listen more to the customer. I'd love to hear from you!!

2 months ago

check_circle

Verified Customer

star star star star star

Rick

choice had an excellent service company come and take care of my garage door failure, not only was it fixed, it was replaced. The technician was very professional and worked hard to make sure the job was done correctly. I have been a customer for many years and without exception, things have been taken care of an a professional maner. The last issue was a dryer failure. Same service, same positive results. I have no complaints.

2 months ago

check_circle

Verified Customer

star star star star star_border

David

In general the service has been pretty good and the contractors have been competent. The issue that I have is that Choice won't approve replacing failed equipment with something similar. The recirculation pump had a timer but the only one approved to replace it was one without a timer. The only ceiling fan they would approve was builder grade so I ended up buying a better fan. The technician said they would refund me the $75 that Choice would approve. As yet, I have not received the refund. So basically it seems that if something needs to be replaced, Choice will only approve the cheapest option rather than replacing it with something similar to the original equipment.

2 months ago

check_circle

Verified Customer

star star star star star

Five ?? shop NA

3 months ago

check_circle

Verified Customer

star star star star star

Valerie Hills

I am so impressed with this company and their chosen contractors. I was hesitant to purchase a warranty but it has paid off already!. Filing claim is easy and response and approval fast. I recommend this company highly. The contractor Jonathan from Air Infinity did an excellent job installing my HVAC system and went above and beyond to help me with the whole process. He has genuine concern for his clients and desire to perform his best for them. Finding a young man with such ethic and devotion is refreshing and a blessing to his clients. I thank Choice Home Warranty for their ease and attention to excellent service. They are a blessing!

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Michael

Time it took to get you all to decide to replace faucet... All plumbers came out did a great job..both faucet replace n hot water valve fix went great

3 days ago

check_circle

Verified Customer

star star star star star

Lisa Limberger

My claim was handled quickly and professionally. Choice Home Warranty saved me hundreds in furnace repairs.

5 days ago

check_circle

Verified Customer

star star star star star_border

Dennis Rickman

I was extremely disappointed that it takes over 30 days to replace appliance after it was decided that it was not repairable

5 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna Harper

Repairman could not come out for a week. Lost all food. Was without a refrigerator for a month. Got charged two payments of $120.00 each. One at the beginning for a service charge( expected). One at the end because repairman said all parts weren’t covered ( unexpected). Difficulty getting phone calls returned.

5 days ago

check_circle

Verified Customer

star star star star star

Trish

So far so good! Repairs are scheduled in a timely fashion, customer service is very courteous and helpful!

6 days ago

check_circle

Verified Customer

star star star star star

Sandra Topping

The process of putting in the claim was easy. The response was timely as was the replacement process.

6 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dave

After 2 weeks, CHW still had not scheduled someone to fix my water heater. I couldn't be without hot water any longer. I called in a repair company. They highly suggest to replace the unit, as the cost would be the same as a new unit. CHW refused to pay anything. Waste of time and money. Customer service was horrible.

6 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Clarence

They neve replied to me after i phoned them and emailed them to cancel my account. Condition s of contract not explained well and they represented themselves as being recommended by Veterans Administration. Would never use them agin or. Recommend them.!!!!!!!!!!

6 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Benjamin

Not only do I have choice or warranty for my personal residence, but I also have it for a number of condos that I own in Florida. I am extremely disappointed. Every time either I or one of my rentals has an issue somehow when the service rep calls the company they don’t approve it. It’s ridiculous. You can be sure and come the end of the year. I will cancel service for all eight properties.

1 week ago

check_circle

Verified Customer

star star star star star

Brenda Rogers

The plumber was very neat and cleaned up after repairs. He also showed me how to keep the garbage disposal unclogged and clean.

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rhonda Iverson

I've been waiting over 5 weeks for my oven to get fixed. Technician came and said the part was ordered and should be received in 4 to 5 days. Still no part 3 weeks later. So I guess we're not having thanksgiving dinner this year because you can't cook turkey and dressing without a stove. Your company needs someone to insure parts are ordered and delivered. I have never had a problem with choice until now and I'm not very pleased with the service I've received or not received until now.

1 week ago

check_circle

Verified Customer

star star star star star

George and Anita Lauhoff

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Angela Glover

I have been having a horribly time with a recent recall that Choice approved at no cost. The service company requires choice to process a new ticket for the recall but it has been an act of congress to get it done. As such the service company had to cancel my scheduled service appointment's. I will be cancelling my account with Choice. You all are not reliable!

1 week ago

check_circle

Verified Customer

star star star star star

Cheryl Melton

As soon as I submit my claim, I tend to get quick feedback and a follow up appointment with the appropriate vendor/repairserviceman.

1 week ago

check_circle

Verified Customer

star star star star star

Michael Tolani

I purchased this service for a rental property. Just had an issue at the property and it was an easy to schedule a service person and all was fixed.

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Lewis Smit

Just getting way to expensive and not letting anyone know make promises that youall can't keep most of the techs are 85 dollar warriors don't want to work or diagnosis anything just reduiclis

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

DAVID BYRON

My 24 year old AC unit broke down. The AC contractor told me that it couldn’t be repaired and needed to be replaced. Choice Home Warranty that the only thing they would cover was various defective parts in the 24 year old system. The contractor told me they couldn’t guarantee the repair. Terrible service! I would never recommend anyone to use Choice.

1 week ago

star star star star star

John brockhaus

Ease of filing a claim. Very quick response acknowledging that the claim had been filed. Appointment for the repair was scheduled quickly and repair made within 2 days of filing the claim

3 days ago

star star star star star

Anabel Viernas

CHW is the best. I filed a claim on line & I received a quick respond right away. They gave an appointment regarding the issue of my home. The service technician was so knowledgeable & impressive. CHW is highly recommended

6 days ago

check_circle

Verified Customer

star star star star star

Rosemarie Averhoff

I am very satisfied with Choice Home Warranty. Every claim was handled quickly and efficiently. Contractor were on time and got the repairs done. Thank you

2 weeks ago

check_circle

Verified Customer

star star star star star

Jimmy

When I submitted a request for service on my refrigerator, you contacted a service man and he came to my house two days later and performed all work required to repair it.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carlos

Contacted Choice Warranty to schedule a home visit to diagnose a Samsung fridge ice maker not working. The third party vendor scheduled for morning showed up at three in the afternoon after I had been waiting almost the entire day. The tech had a bad attitude and unfriendly demeanor. Without much diligence he told me a new ice maker would have to be ordered. He told me someone from his office would contact me to schedule the install. Choice Warranty contacted me and told me they would not fix it because “it should be Samsung’ responsibility not Choice to replace the faulty ice maker” I was charged $85 for nothing as the third party vendor didn’t even spend 15 minutes to look at the fridge without doing anything physical to earn my money. I feel cheated out of my hard earned money. I don’t know if the grouchy tech had anything to do with the adverse report as he left my house clearly disgruntled after learning he had been given a parking citation for unlawful parking on my street during street sweeping hours.

3 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Julie

Sprinkler head in ceiling burst (cold weather); tech came but couldn't repair. Kitchen faucet repaired promptly. Hot water heater repaired promptly. Refrigerator claim denied; appealed--after 10 years of working properly, defect couldn't have been anything other than normal wear and tear, but appeal denied. I'm unhappy!

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alison

We chose Choice Home Warranty because of the reviews online. However, we have been nothing but disappointed with the service. Basically, we need our water heater replaced. Choice has sent 4 plumbers to our house (at $100 per visit), each of whom has said the heater needs replacing. Choice has refused to replace it, even though the plumbers said it could start leaking at any moment and flood our house. Not only that but their customer service canceled appointments without telling us. They also denied claims and didn't let us know, we had to call them and ask why. They don't disclose what the plumber said when they denied the claim, even though the plumbers have said there should not be a way for them to deny it. When we submitted claims, we got emails saying someone will be coming between a certain time but when that time occurred no one showed up and we'd get a call from that company saying that Choice never scheduled a time but submitted a request. Overall, the process has very unpleasant and unhelpful.

4 weeks ago

check_circle

Verified Customer

star star star star_border star_border

George

Not sure how to rate. They responded quickly, assigned a technician but my washing machine is still not fixed. I filed the claim on 8/20/2024. IT is now 10/23/2024 and still not fixed. I even spent $40.00 on an old washing machine so we could wassh clothes

4 weeks ago

Choice Home Warranty Reviews