Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Howard

Choice was very efficient at assigning me a company. After that it was a little rocky. Slow to get here. Did not fix right. However very accommodating about coming back. Now it is wait and see if it works.

3 months ago

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Verified Customer

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Diane

The initial call was quickly responded to. The technician was great. Parts had to be ordered and after at least three weeks still have not arrived. So the issue has not been resolved. I hope I don’t have to pay another service fee.

3 months ago

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Verified Customer

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Binh

Choice Home Warranty (CHW) assigned second contractor next day after the first contractor had failed to show up. I think CHW is very efficient, good business practices. Thank you very much!

3 months ago

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Verified Customer

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Nagwa

My choice was based on reviews. It was a smooth process to sign up. My first appliance service request went smoothly. Although the service company changed the time I requested.

3 months ago

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Verified Customer

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Dan E Pasquini

I was disappointed in the technician. He was very difficult to understand. He is Vietnamese otherwise competent. I also had trouble understanding your people as most had heavy accents. It was very frustrating at times getting Choice and the technician on the same page. However once the installers came out they did a terrific job.

3 months ago

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Verified Customer

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Aleta Rairigh

Repairman was very professional. Fixed the pipe in no time. Choice Home Warranty is very reasonable in cost. They respond in a timely manner. Thank you Choice Home Warranty! Highly recommend.

3 months ago

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Verified Customer

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Gale Baker

They were friendly and professional. The work lasted longer than expected because of waiting for a part. The plumber was on time, friendly and professional. I would recommend them.

3 months ago

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Verified Customer

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William Bill and Caroline Mullenholz

Extremely pleased with their services and the quick response to our claim. The service providers are very efficient, complete the job as expected and as important clean up their workspace when finished.

3 months ago

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Verified Customer

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Norma Tyner

Service call was quick from start to finish. Rays Appliance Co call me within 24 hrs with home visit time/date came out fixed my ovens problem and I’ve been using it since!!!

3 months ago

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Verified Customer

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Sonya Ivory

They were able to send a technician out the next day, but I would've preferred the same day, since I filed a claim at 5am. Nevertheless, the technician was able to resolve the issue with my furnace, without him needing to make numerous trips to my home, once ordered parts came in and that's another plus.

3 months ago

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Verified Customer

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Joanne Freeland

They respond immediately and make sure somebody comes out to take care of your problem efficiently. After my experiences over the years, my daughter even has choice home now. Thank you.

3 months ago

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Verified Customer

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Rosa And jose Cacho

I’m very impressed with Choice Home Warranty, when I did my repair ticket on line they got to work and gave the appointment with the technician that came and fixed my problem. Best house warranty ever! Thank you!

3 months ago

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Verified Customer

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Paulina Quintero

I needed to experience another service, the previous one I had was not good. Once I moved to Choice warranty I know what it means to have peace of mind. They do have my back when something breaks in my home.

3 months ago

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Verified Customer

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Jasmaine Williams

Filed my claim, scheduled my appointment quickly a the tech was able to fix my washer on the spot. I haven’t had any issues since he came out and my washer is working better than before in my opinion.

3 months ago

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Verified Customer

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Tim

A vendor was assigned for a mini-split problem, unfortunately did not have the proper equipment to diagnose the problem. After two phone calls, new vendor was assigned at my request. I'm now optimistically looking for the next appointment tomorrow and the problem resolved.

3 months ago

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Verified Customer

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Terrel

I have had choice home warranty for over 10 years. While as of late, they have approved a couple of claims, prior to that I was denied on what I considered legitimate claims. I had to speak to an executive with a decision to discontinue my coverage before they became more accommodating to my claims. I gave not made many claims over the years. However, when I file, I expect to be accommodated.

3 months ago

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Verified Customer

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Warren

When we originally signed up with you we thought it was a good idea as we had some appliances theat were starting to age. Whenour ice maker quit working we had great service. Then our dish washer was having issues and we were told it could not be fixed due to its age and you sent us a check for 400.00 to purchase a new one. Then our washer started having issues and we were told it could not be fixed because of age and thats when we started having problems with you. First you said we would get a gifty card from Lowes and that never happened, then you said you would send us a check and that has not happened so now we are thinking of going else where. Please respond!!

3 months ago

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Verified Customer

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Victoria

A friend had recommended using them, after the Home Warranty company we were using hiked up their pricing plan significantly. We are currently discontent with the service we have received. Long delays in getting a repair done or deeming it unrepairable. Problems getting technicians out here to look at the broken items. The money received by this warranty company to replace the unrepairable appliance will not cover replacing the item, just a percentage of its cost.

3 months ago

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Verified Customer

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Kelly

Had to wait over 2 months in the dead of winter with no heat in sub freezing weather to wait for them to send several different service people who couldn’t fix my tankless hot water heating unit. I found my own plumber to work on it and after 3 weeks of trying to get my plumber to deal with Choice to help them with upload there photos and diagnosis, choice declined to pay claiming it wasn’t regular wear and tear of the system. Practically 3 months without heat only to be declined the claim while we sat in one room with a space heater and still and to pay out of pocket to get it fixed. (Which could have been done the week it broke!)

3 months ago

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Verified Customer

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Debbie

We had a bit of delay on the front end due to the first company selected by Choice didn’t respond. After switching to a different repair company, everything was quick & repaired perfectly.

3 months ago

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Michael Nicholoff Valley Springs, California

There seems to be a glitch in Choice Home Warranty. After a technician visits. When the technician diagnoses the issue, it takes Choice Hime Warranty time to determine the problem with the covered item. Then if the item is covered another appointment is made by the service provider to make another appointment for the technician to make the repair. This needs to be addressed in the Choice Home Warranty management to better streamline their warranty process procedures.

2 months ago

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Liz Boston, Massachusetts

I've heard positive feedback from others about CHW from others so I joined. I recently encountered and issue with my garbage disposal and so I had to file my first claim. They had a tech lined up within 24 hrs. Tech came decided it needed to be replaced and he reported claim to CHW. Claim was approved within 48 hrs and tech came next day. It was very easy the whole process. Filing a claim on their website was a very smooth process. I am so glad I joined CHW!

2 months ago

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Verified Customer

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Marian

My washer broke down. I submitted a claim and they had someone here the next day. He was friendly, professional and knowledgeable. He would have fixed it one the spot, but he had to order a part. It still just took a couple days,

4 months ago

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Verified Customer

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Carol

Just had 3 appliances looked at and fix. The service was wonderful…. And the workmen were polite and respectful! Choice home is a great service to have at your fingertips. One call and everything was organized for me in a timely manner. 😊👍

4 months ago

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Verified Customer

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Maryjo

I signed up with Choice Home Warranty due to advertisement that appealed to me by featuring it as convenient, professional & comprehensive service covering all appliances . I had one claim earlier on to repair a dryer that went quite well. However, I may not continue after a recent experience: I put a claim in on 3/14/26 for a refrigerator repair (leaking fluid from underneath). They took my service fee of $100 and scheduled technician appt (w/Home Technology Solutions) for 3/16/26 between 11 am - 3pm. I took off work to be home for the appt. only to be called at 11:38 am ( 3/16/26) by HTS to collect information and be advised no service technician would be coming out today and it could be up to 24-48 hours for a technician appt to be scheduled. A new appt has been rescheduled for 3/23/26. That's a 9 day wait time with fluid continuing to leak out from underneath the refrigerator. Despite towels surrounding apliance and fan the leak is now impacting kitchen flooring (seeping underneath vinyl flooring). I'm not at all pleased with this extended wait time and will likely incurr additional expense to repair some flooring. MaryJo S.

4 months ago

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Verified Customer

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Claude

Because i have signed u with you and have ben pleased with the service Recent repairs done by Quick and Easy Appliances was out standing. The are timely, knowledgeable and efficient. Very good customer communications and prompt responses. Hey are an exceptionally competent repair service

4 months ago

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Verified Customer

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Janice

I searched around for a while and settled with choice home warranty and so far I have been very happy. Easy to submit a claim and easy to deal with the process. The only thing I wish they did, was to allow check ups on appliances… You can only call them when something breaks. You cannot call to have your refrigerator or any of your appliances a wellness check… They don’t do that that’s my only problem.

4 months ago

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Verified Customer

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Artie

Because it gives me a piece of mind knowing if something goes wrong that I have a professional that will come and make the repairs . Saving me money if I did not have this home warranty and I have used it twice already, and I am very glad that I bought this home warranty.It has been worth it and it has saved me money

4 months ago

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Verified Customer

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Chuck

Great job by the technicians to actually get the job done and done well! However, the initial appointment day and time changed a couple times from the initial appointment to the actual one. Hence the reason for 4 stars. Had I not been working from home, it could have been an issue. Only mentioning this because this is not the first time it has happened. Just a bit of tidying up with appointment, scheduling and communication to the technicians would help to make Choice Home Warranty exemplary.

4 months ago

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Verified Customer

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David

I am glad I switched to Choice. I haven't had many claims, but the few I did have, the process was easy. Just file the claim, pick the date and time frame for the service company to arrive. Everything is listed in an email, with the service company's name and number.

4 months ago

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Verified Customer

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Huey

I am extremely disappointed that choice warranty did not pay the full contract price for my plumbing. They said Choice do not pay for rerouting and I had a hot water leak in my bathroom floor. They would only pay $500 per the contract for someone to bust up my floor but I was responsible to repair it back. They would pay for a plumber to repair the leak. It took them weeks and couldn’t find anyone. They gave me the option to find someone but Choice still had to approve the work order, so I told them to find the plumber themselves. After weeks they could only find a plumber to reroute. Choice only paid $500. I feel Choice should have paid my full contract price because the plumber they chose was doing the round they approved.

4 months ago

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Verified Customer

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Robin

I have had Choice Home Warranty over 10 years. If I have a problem in my houses, they are always a phone call away. What I like is if your appliances or home systems can’t be fixed, Choice Home Warranty will replace them. They are prompt with their service. Thank you.

4 months ago

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Verified Customer

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Ed

I thought when I started that they would take care of things. One of the springs on my garage door was broken in two places. The other spring was not broken but it had been through the same things that the other side had been through. The Likly hood is that it will break is very high. I was told that they only fix broken things. The second spring is working on borrowed time. I was real disappointed when I was told that they would not replace it. When it breaks there is another $85 for us to pay out. The company that came was excellent to work with.

4 months ago

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Verified Customer

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MARIA DE Lourdes Guillen

I have not been disappointed, yet. They come out when they say and take care of the issue. They are very professional and explain what the issue is and if parts need to be ordered and they do keep in touch as to when they will be back out. They are not expensive as far as monthly subscription goes. Thank you guys and gals for your hard work!

4 months ago

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Verified Customer

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Phil Geraci

The reported problem was picked up by service provider within 24 hours. Service provider was on site within 48 hours, to address reported problem. Service provider Soraparu Home Services plumbing resolved reported problem efficiently. Service man was prompt and courteous. Would use this service provider again. Phillip

4 months ago

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Verified Customer

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Bryan Sawyer

Choice Home Warranty has been helpful when repairs are needed, and the process for submitting a claim is straightforward. The technicians they send are professional and knowledgeable. It provides some peace of mind knowing that major systems and appliances are covered when problems come up.

4 months ago

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Verified Customer

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Martin

It's for this claim a vendor did pick up fairly quickly. However the copay that choice told me I had to pay did not match the amount that the vendor said it was going to cost. There was a difference of $300 and Choice could not tell me where they came up with their copay. But they told me I had to pay it. When I talked vendor he said they never gave that number so choice was requiring me to pay more than the vendor wanted. The vendor said agreed to a lower price because that's all he needed. So if I would have paid the amount Joyce said I had to without questioning I would have overpaid by $300. And Choice did not offer a reason to why there was a difference

4 months ago

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Verified Customer

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Debbie

4 months ago

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Verified Customer

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Roselyn

I am pleased with the services I have received with Choice Home Warranty. The claims specialist assists me with filing my claims. I had all my claims approved for repair which included my microwave, dishwasher, hot water tank value, air conditioner, dryer and my garage door. I am truly thankful

5 months ago

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Verified Customer

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Alberta

In still waiting since the ending of Dec. 2025 for my dryer to be repaired. They haven’t gotten the part yet. I’m getting very frustrated with them. Because I have to keep calling to see what the status is I can’t check on my portal because it says my claim is closed. Apparently after 6 days it automatically gets a closed status if there is no update inputted by anyone, according to customer service. I find that to be crazy and don’t agree with that but I can’t change it. So far I have yet to be satisfied with any claim that I’ve placed with this company. And I have placed three claims.

5 months ago

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Verified Customer

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Rhonda

My heat stopped working on our house just a few months after we bought it. They did send a technician quickly but it stopped working again a few days later during an ice storm. We couldn’t get in touch with the technician or company so had to call someone else. Choice did say they would most likely cover the cost but we are having trouble getting the second company to complete all the paperwork required. I have a paid receipt but that isn’t enough. Hopefully we can get it resolved.

5 months ago

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Verified Customer

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Glenda

This is my first time with Choice Warranty. I think it’s a good company so far. I just had one issue recently and it was with my dryer quit on me so I had they had to send a repair man out and everything went well except he didn’t take the parts so I was stuck with trying to get rid of them and I’m still working that.issue but I recommend Choice Warranty to everyone.

5 months ago

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Verified Customer

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Kim

Great experiences. Some vendors are better than others. Had one that was ok, but he did things wrong. We found out when the item broke and had a different guy come out. Twice to fix what the other guy did wrong. All in all they did things in a timely manner.

5 months ago

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Verified Customer

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Danny Lilley

Friendly and knowledgeable. Staff were great at answering any questions I had. I’ve had to use them twice and it was simple and easy and the work was taken care of. I’m glad I chose this company and I hope many more people will do also they are a great bunch of people that will help you. Thanks a lot.

5 months ago

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Verified Customer

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Linda

The service person we had was excellent. He found the problem and had the part with him. That almost never happens when you live in a small town like we do. Choice Home warranty sent a repairman that was one hundred miles away. We had to wait two weeks to get our furnace fixed but it was worth it. The repairman was polite, knowledgeable, and prepared. Done in one trip. We will use them again.

5 months ago

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Verified Customer

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Yassin

Before I chose Choice Home Warranty, I was struggling with the cost and hassle of repairing my appliances. Now I don’t have that problem anymore. Recently, they sent an excellent technician who repaired my refrigerator so well that it feels like a new one.

5 months ago

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Verified Customer

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Elsbery

I heard that Choice was a good company. I had become dissatisfied with my previous provider and after reading about Choice and speaking with a few of the team members, I decided to change. I've only had the one service call and that experience was great. The service man was timely, pleasant, knowledgeable and efficient.

5 months ago

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Verified Customer

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Mary Bonnie DeMare

I was very pleased with the service I received. It was easy to schedule a visit from the serviceman to look at my dryer. It wasn’t drying properly. He evaluated it and quickly found the problem and fixed it. Excellent service. Very glad I purchased the Choice Home Warranty.

5 months ago

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Verified Customer

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Carlos Torres

Having a contract with choice was the main reason I chose to work with them. The representative that came to do the repair on my refrigerator was very polite, on time and completed his job in a timely manner. I would love to have him return if ever needed the service again

5 months ago

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Verified Customer

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Kimberly Wyatt

To be honest my last warranty took us through a lot and was not right. We needed another home warranty and through my job I was able to find choice home warranty. I have only used it once and it was great no issues. So for me and my family so far so good.

5 months ago

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