Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Tonya Turner Hermitage, TN

CHW is great, sometimes, not this claim but the claim. B4, they raised my monthly price to 103. 00 from 85, with no explanation why, I almost left CHW. But im hoping they can rectify their mistake,b4 I leave them. Thanks

3 weeks ago

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Tony Acworth, GA

It took way too long to get a egift card to replace our broken microwave. 30 days to wait for $194 is just not right. We've had other appliances and HVAC replaced on our own dime cause we can't wait 30 or more days to get things fixed or replaced.

4 weeks ago

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Verified Customer

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Mary Riverside, CA

Everything was great. Times were met as promised. Very good repair. Tech was prompt and showed me the parts that were replaced.👍👍👍👍👍👍👍👍👍👍

4 weeks ago

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Verified Customer

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Michael Claymont, DE

My home was built in 1986 with a very weak plumbing system plus the appliances are getting old.I have used my warranty on a new hot water heater and two plumbing leaks so far.Everything went smoothly

4 weeks ago

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Verified Customer

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Howard Fort Lauderdale, FL

I like the ease of calling to schedule service appointments. The only thing that I believe would be a great help would be to have emergency service available.

4 weeks ago

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Verified Customer

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Nick Bristol, TN

I wanted some reassurance that a catastrophic failure of a large appliance like an HVAC unit wouldn't catch me completely off guard. However, the time it takes for repairs is unacceptable, the company makes their own determination of what caused a failure instead of listening to the professional they sent, and the apparent cap that was not disclosed at the time I was looking into the contract would not even cover the cost of a replacement unit. For small issues I would consider it beneficial, for a large problem I would expect the warranty to be a let down.

4 weeks ago

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Verified Customer

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Gregory Pioneer, CA

Recently had a claim to repair our refrigerator, promptly addressed and repaired by a very experienced appliance organization, Lake Appliance. Very satisfied.

4 weeks ago

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John Davis Columbus, Ohio

I was impressed with how easy it was to get a quote and have my questions answered. Albert was very polite, friendly and informative. I switched from American Home Shield because of their extremely high rates for the Platinum coverage. I see why CHW is rated number one in the U.S.!

1 week ago

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Trisha Harper Atlanta, Georgia

Our executive customer service representative was Eon, and he took all the time we needed to explain everything to us. We are older, but he was very patient and kind. He’s a very understanding person who seems to enjoy his job. Just a pleasure to deal with him. Thank you Eon! Sincerely

1 week ago

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Robyn Short Kyle, Texas

Janis Crozier was great overseeing the issue I was having with my problem. She was so helpful and the communication was GREAT! she is on top of all her stuff. I will say when you call in they need to make it easier to put in an extension.

1 week ago

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Beth Lowenbine Kenosha, WI

I saw an add either on tv or facebook. I had a different company that just kept raising their rates every year making g it almost impossible to afford. So far Choice Home warranty is still reasonable. I’ve made a few claims and it’s things seemed to go well. I recently had some water damage. I live in the first floor of a condo building and appearantly it came from the upstairs unit . This happened the last of July this is now October and I choose to stay with the company that came out that was recommended. My job still isn’t finished.

1 month ago

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Verified Customer

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Maceia Roscoe Killeen, TX

The person that came to fix my dryer didn’t finish the job. He left the back of the dryer open. It’s frustrating when you pay for a service and people don’t take their job seriously. They act as though you have money to waste. I was very disappointed!

1 month ago

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Verified Customer

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Shirley Griffin Waterford, MI

My very first experience with Choice Home Warranty could not have been any better. From reporting the claim to the contracting company to the tech. Everything fell into place as it should. I was very impressed!

1 month ago

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Verified Customer

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Cheryle Dillon McClure, IL

They had good ratings and reviews is why I chose them. We have only had 1 service request and it was taken care of in a reasonable time frame. The technicians were knowledgeable and speedy. We are very pleased.

1 month ago

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Verified Customer

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Robert Richmond, VA

So easy. Repair service that was sent was professional, polite and did the job without a lot of hassel. It was a professional experience and I would redcommend Choiec to anyone

1 month ago

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Verified Customer

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Maria Alvarado Palm Coast, FL

I am really upset , I was told that my refrigerator needed to be replaced , I was glad that I would get some money towards the new but I had want for the e gift card , in the meantime my current refrigerator is not working and my food went bad and I still have not received the e-gift card to get my new fridge, e-gift cards do not take this long,

1 month ago

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Verified Customer

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Leah Petschen Cottage Grove, MN

The most recent time I worked with Choice was due to my refrigerator leaking. I put in all the information I had which is that it leaked and made a puddle on the floor and Choice sent out a Whirlpool technician. It ended up being a leak in the supply line so that technician could not do anything. When I reached back out to Choice I was told that because I didn’t put that it was the supply line and they sent out a refrigerator tech, I would have to pay the service fee AGAIN to have someone else come out and fix the line. I’m not a professional and had no idea what was leaking. Choice should have then sent out someone else to resolve the issue when the first person couldn’t. Not very happy. We ended up getting it fixed ourselves.

1 month ago

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Verified Customer

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Mohammad Zubair Fredericksburg, VA

The Choice Home Warranty is the best Warranty company that takes action fast and solves home owners problems by other companies that send their technicians. I recommend choice home warranty to my friends.

1 month ago

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Verified Customer

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Anna Martinez San Antonio, Texas

I loved the way they put l respond to claims and supervisors are great at following up. Thank you Dielliavissia and Tamika who helped me worth my claim. They are an amazing party of the team.

1 month ago

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Verified Customer

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Kelayah Norwood, Ohio

I chose to work with Choice because this plan made it possible for my payments to remain at an affordable cost. Plus Choice sends qualified technicians to your home for service.

1 month ago

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Verified Customer

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Judith Anapolsky Atlanta, Georgia

Choice has been a great warranty. Whenever I have a broken appliance they have fixed the problem in a timely manner and sent knowledgeable technicians. I highly recommend them.

1 month ago

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Verified Customer

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Suneel Maheshwari Johnstown, Pennsylvania

Choice does not seem to have HVAC contractors in smaller towns like Proctorville, Ohio. It took about a month and then I had to find my own repair person. But the person not associated with Choice found it cumbersome to submit invoices. My experience in Pittsburgh area was very different. HVAC repair was easily available.

1 month ago

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Verified Customer

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Marie Jeannette Charles Isle of Palms, South Carolina

I heard that it is a company that handles claims quickly and adequately. My recent experience with customer service was excellent, but it was for a small claim. Nevertheless, I was satisfied with the service.

1 month ago

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Verified Customer

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Thomas Gonzales Las Vegas, Nevada

The best thing I did was cancel AHS. Every time I have called for service I got the best most knowledgeable tech to fix my problem. I am so happy with the service I have received. Thank you

1 month ago

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Verified Customer

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Tony Sabatino Pembroke Pines, Florida

At one time, Joy should should be good but the problem is they’re hiring all these people they’re not even mechanically incline to know what they’re doing to fix anything. I had an incident in New York the air-conditioning they couldn’t fix it. A Russian man was there and what he did, he said it can’t be fixed then they said they could fix it. Well, the woman died in the apartment because she didn’t have Air Cond. I hope they get sued because Choice wouldn’t do anything about it.

1 month ago

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Verified Customer

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Maria Elena Martinez Alredo Garza Houston, Texas

Every time I need halp with any repair you guys always there to support with a good technician, I’m very happy with your support, very respectful people, professional, very great people in general great job.

1 month ago

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Verified Customer

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Josephine Perriello White Plains, New York

Technician was very, very good my hot water tank blue on a Saturday and by Monday. They were at my house to see what needed to be done. Put an order in and I had it a new one put in within three days

1 month ago

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Verified Customer

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Brenda McDowell Washington, District of Columbia

I chose CHOICE because I had a very kind agent, introducing it to me by phone. He explained to me all of the advantages of having CHOICE or Home WARRANTY and I thought why not..

1 month ago

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Verified Customer

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Dixie St. Louis, Missouri

Technician arrived on time (he was very professional and had identification), he diagnosed the mechanical issue, recommended the repair, confirmed with CHW, and completed the job in a timely fashion - well done!

1 month ago

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Verified Customer

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Michael Baton Rouge, Louisiana

Choice Warranty does follow through in and on all areas My problem is the plumber on current open work order has been paid his service fee and never returned to complete work on an authorized repair by CHOICE WARRANTY

1 month ago

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Verified Customer

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Joe Chiang San Jose, California

Like: 1) Prompt response and processing 2) Clear schedule setup and assignment 3) Collect feedbacks for improvement Dislike: 1) Out of sync status/updates 2) Confused repair appointments info 3) Wrong "Track status" result shown in "Technician is En Route" field

1 month ago

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Verified Customer

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Marlon Oxon Hill, Maryland

I got convinced when I signed up long term with CHW that this is a much better provider than my previous one. However, my first claim was a disappointing process because I was promised when I signed up that all repairs with parts and labor are covered or replacement of defective appliances if unrepairable. That wasn’t the case in this claim. Hoping for a much better experience next time around.

1 month ago

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Verified Customer

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Nancy Biltmore Forest, North Carolina

The Whirlpool technician was excellent in diagnosing the problem with my ice maker. Also, the response from the service group was outstanding; got the service rep here in a a timely manner.

1 month ago

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Verified Customer

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Laurens Secaucus, New Jersey

My downstairs a/c quite working so I called choice and you set up an appointment the guy from Sears didn’t come I called bac and I told you that I had to have it fixed for medical reasons I told the operator that I would pay for it myself and I called the company I’ve used 3 times before it was $165.00 and it again works perfectly again So I am quite disappointed that you don’t have a decent company that you and I can depend on

1 month ago

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Verified Customer

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Carol Newcastle, Wyoming

The first service person just made a mess of things. By the time we got a decent electrician it had been 3 months without my wall oven. Thank goodness for Bryan he wa a real jewel. I would recommend him anytime.

1 month ago

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Verified Customer

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Carol Atascadero, California

I didn’t like that I was talking to a service person that did not live in California and had no idea how close the service people were to the appointment. I kept getting people that were like two hours away from me and that’s too far for them to go for no more than they get for their service call. Plus, some of the people that did show up were unkept and not very professional so I canceled my policy with Choice.

1 month ago

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Verified Customer

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Jeremy West Wendover, Nevada

The warranty was purchased for my house. I was hoping not to use it, but I needed to, and you guys have been doing a great job throughout this process. I appreciate the emails and follow ups throughout the transaction.

1 month ago

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Verified Customer

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Kim Cleveland, Ohio

A friend had choice and liked them. I would like to complain about check that was to be sent to aid in the expense of new refrigerator. I still haven’t heard anything and I could certainly use the help they agreed to send.

1 month ago

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Verified Customer

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Thomas Alpharetta, Georgia

I purchased the warranty after I read about it on Facebook, I would recommend Choice Home Warranty to everyone. However, I really don't understand why I had to pay $480.00 to have one of my dual water heater replaced>

1 month ago

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Verified Customer

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Michael Bridgeport, Connecticut

I feel more secure knowing I have the coverage. My biggest complaint is the lack of communatation between me(the client) and the service dept. There is no reason why I should have to wait a month to get my dryer repaired. And after you sign a contract, the sales team is nowhere to help with questions, but they are always there to extend your contract with extra free days.

1 month ago

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Joy St Louis, Missouri

I appreciate the value for the money. I do think they need to pick better quality of technicians they choose from. Techs should be given deadlines for completion depending on the task. Over 3 weeks for a water heater is unacceptable.

1 month ago

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Verified Customer

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Bruce Moreno Valley, California

I started out very happy and satisfied with Choice Home Warranty but in the past year they have gone down hill. Last October my refrigerator/freezer stopped working and I called for repairs. The first issue was that they could not get someone to even look at it for 3 weeks. This was bad and when the repair person did come he told us he needed to order a part that would not arrive for 2 to 3 weeks. ( it took 25 days) then we were told there was a second part that was needed so it was wait some more. All this time we had an appliance that was keeping a temperature of 67 degrees and I was having health issues which got worse as we went along. We were living out of 3 ice chest which did not keep food very well and was costing $10 a day for Ice. We finally went out and bought a new refrigerator so with the cost of the fridge, daily ice purchase and food spoilage we spent over $2000 and couldn't even get comments from the company. so our warranty didn't do us any good. Then we had a leak and clogged drain in our kitchen sink. The repair person was there in 3 or v 4 days and cleared the drain and partially fixed the leak but stopped short because the warranty company would not approve the full repair claiming that it was caused by improper setup. The problem is that a while back when the garbage disposal was replaced by the warranty company the unit was a different size and the pipes did not really fit properly. Rather than fix it right they took a short cut and left the pipe just barely long enough to connect and over time it just pulled apart. So the new plumber could not fix it properly unless I paid for the needed repair out of pocket. This is why we bought the warranty in the first place, to avoid large out of pocket expenses.

1 month ago

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Verified Customer

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Dao Santa Clara, California

My LG dryer was having issues without heat, Choice sent a LG technitian and my machine is working well again. He was prompt and told us the issues…I’m quote happy with both Choice and LG technitian

1 month ago

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Mary Phoenix, Arizona

I have used them 2 times and the men that came out to repair our plumbing issue and our washing machine did an excellent job. Very happy with the company and the amazing service.

1 month ago

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David Boulder Creek, California

I'm not impressed so far with Choice. Beginning to second guess my decision to change warranty companies. 2 and a half weeks to repair my toilet, that's ridiculous. What would happen if my stove, refrigerator or dishwasher broke down. August 25th received email pertaining to service company coming out to look at toilet and figure out what was needed to repair, called to confirm date and was told they didn't have a dispatch order. Second email was to inform me when they were coming to repair the toilet, called to confirm and was told by the service company that the date Choice gave me 9/4 wasn't doable because they were closed because of Labor day weekend.

1 month ago

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Linda Phoenix, Arizona

I’m happy with Choice home warranty however, the company that you assigned for my refrigerator repair would not have been my first choice. It took them two days to send a repair person out. They discovered I needed a new fan and the technician was very good and ordered the part. It took two days to get the part and I contacted Best right away and it took them almost a week to get their technician back to my house. I was without a refrigerator for eight days using borrowed ice chests unfortunately some of my food spoiled and I understand that’s not covered under Choice.

1 month ago

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rebecca Riverside, California

Integrity plunbing said the could not fix yhe toilet didnot fix the noise that comes from it, very loud and is made several times per day. While were here, the noise was not made, so they said they couldn’t fix it.. i expected them ti know enough about toilets to be able to determine what would make noises and then fix it. But that did not happen. I wasted $85.

1 month ago

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Verified Customer

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Johnny Babylon, New York

Best warranty ever - I no longer worry about appliances breaking down or household issues because I can rest assured that CHOICE has my back and will send professionals our way!

1 month ago

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Carl Nashville, Tennessee

We signed up with them 20 years ago and they have been a wonderful company to work with! Repair people generally come over within two to three days and do a wonderful thorough repair!

1 month ago

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Annette Flinn Boone Township, Missouri

I’ve had to use my warranty 3 times and all were fairly quick but very professional. The monthly charge has increased a bit more than I like but like any insurance it’s never worth it until you need it. Thanks

1 month ago

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