Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Sylvia Crownsville, Maryland

Choice found a reliable company to address my issues with water in my air conditioning closet. They arrived at the time I was promised.

3 weeks ago

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BillyAKABillie Chicago, Illinois

Choice Home Warranty did it right. Had to repair my double door refrigerator and freezer combination. It cost me a total of $100.

3 weeks ago

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George Houston, Texas

After filing a claim for my water heater it was denied because they claimed the water heater was not properly maintained meaning it was not flushed When I asked the plumber if he had relayed that information to Choice they said no When I tried to speak to a person at Choice I couldn’t reach anyone I want someone with some balls to contact me and explain to me how that conclusion was reached

3 weeks ago

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Roy Morgan, Utah

The company followed through on what the salesman told me would happen upon purchasing this particular home warranty company.

3 weeks ago

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James Georgetown, Texas

The last 2 times, we have had great service from the the service people who came to our house. The wait time was minimal.

3 weeks ago

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MariaTheresa San Jose, California

The fact that it takes too long to get reimbursed is one of the downsides of Choice Warranty. I had no idea when taking out this Warranty that it takes up to 30 days which is unacceptable in my opinion.

3 weeks ago

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Verified Customer

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Joann/Jennifer Prangley North Las Vegas, Nevada

I’m not gonna write a long paragraph the people that have come out to my house. They were very professional and very nice.

3 weeks ago

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Sandra Jensen Hesperia, California

I cancel my home warranty with choice because they did nothing at all for me all they did was take my $200 and charge me my regular b for the month and add something else I don't know what it was for but I had a plumbing problem which meant that I had to have my septic tank cleaned but instead of getting up plumber that done septic tanks they got one that didn't so that's the reason I had to pay twice

3 weeks ago

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Verified Customer

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Claudia Russell Cedar Hill, Tennessee

Luckily the technician was both a plummer and electrician or I would have had lost my co-pay. Warning 9/10 garbage deposal issues are electric.

3 weeks ago

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Meredith McLendon Tull, Arkansas

Quick and easy to get things fixed. Just what you’d want in a warranty company … to solve a problem without adding stress or complications.

3 weeks ago

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Jimmy Smith Cullman, Alabama

They’re rating was the best, and I wanted the for my home and myself. I’m on a low fixed income and wanted things done by the best.

3 weeks ago

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Verified Customer

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Theresa Phoenix, Arizona

The service person was wonderful. He was very helpful and gave me information and service that was outstanding. Thank you,

4 weeks ago

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Wilma Austin, Texas

I have been with CHW for 6 yrs and has alyways paid my monthly payment on time . My recent claim has been horrible. I put in the Claim on the 6th of June, Hopeline AC & Plumbing has been to my house to repair it at least 4 times They diagnosed it needed antifreeze the 1st and 2nd time, 3r d leak in coils ..coils where replaced 7/26/26. I paid $450., Bccuz of the AC being under warranty. They replaced coils, it rworked for 2 days and stopped. CHW has messaged me that the repair is not covered. I will appeal

4 weeks ago

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Verified Customer

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Christina Robinson Charlotte, North Carolina

Extremely slow turnaround for service repair requests. Took two weeks for the replacement of a hot water heater. Customer service representatives are very rude and short when speaking to customers and management is honestly not any better. I would give zero stars if it was an option. Best to stick with American Home Warranty where it may be a few dollars more but worth it for peace of mind

4 weeks ago

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Raghavendra Raniganj, Telangana

Wonderful experience so far. In last two instances of service requests, both times the response was quick. Happy to have choosen CH for home warranty. Thanks so much to the CH team.

1 week ago

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Verified Customer

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TROSKY Atlanta, Georgia

Choice Warranty need to do a better job of screening contractors. I have had a bad experience with the last two contractors. I've been trying to get my air condition fixed for the last 3 weeks. One contractor Lee Will heating & Air was dismissed from the job because he didn't provide a picture of the unit serial and model number. The this 2nd company Icee Hott has been a nightmare. The contractor came by and took pictures but hasn't been back to complete the job. It's been 2 weeks and I haven't heard anything from Icee Hott. I've called Choice Warranty serval times with my complaint but they have no control of the situation. Mind you this has been the hottest time of the yearyyear

1 month ago

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Verified Customer

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David Redding, California

Had a terrible time trying to get Choice to cover our Maytag stove which developed a problem with a push button switch that controlled stove temperature, time and other features. Choice personnel accused my wife of "abusing" the switch!!! In reality, she did not. It was a faulty switch which apparently wasn't designed to stand up! The rest of the stove was perfect. But, no! It was our fault. So, I demanded a refund of the warranty fees paid. They settled for $300.00. Less than half the price of a new stove. But they required 30 days to get those funds to us. They were inflexible! So, as soon as the funds arrived, we CANCELED OUR CHOICE WARRENTY. All this took nearly 2 months. They loudly advertize they are the BEST! Don't believe it. They are a nightmare to deal with!! They totally depend on 2nd parties to get the job donn because they apparently lack their own technicians.

1 month ago

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Verified Customer

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Ramesh Southampton Township, New Jersey

The claims process worked as usual with technology assigned and visited in a reasonable time. However the money paid for my failed fridge is very less than market replacement. I am not happy with the money even after talking to reps multiple times. Very good and professional at all the times as usual.

1 month ago

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Verified Customer

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DeonneGericke Jacksonville, Florida

I have been with CHW for six years and have 3 condos insured with them. I have had 5 claims with them and received great service! Thank you Choice Home Warranty.

1 month ago

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Verified Customer

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Cindy Davis, California

We had one claim for a washer, and that company was outstanding.In every way, we have another claim.Now that's probably nearing our thirty day time limit that we have been in contact with Choice multiple times and we're not getting any responses, it's a plumbing issue that they did not have access to, but we've told them now we've created the access , and we need the plumbing pipe fixed. But still , we're not hearing back from Choice or the plumber , I don't know what it's gonna take to get this finished.

1 month ago

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Verified Customer

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Betty Germantown, Maryland

This was my first claim. They sent a nice reliable contractor out that did a good job replacing our hot water heater. I would recommend Choice Home Warranty.

1 month ago

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Verified Customer

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Raul Corvera Lake Elsinore, California

Very easy to file a claim. Service appointment setup the Very next day. Service company contact information provided with appointment day and time Reason.

1 month ago

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Alexandra Marietta, Georgia

I mean they started to fix problems in the beginning but then they denied one of my claims because I put that the last working date of my water heater was the day we closed, which is true. When we officially moved in we didn’t have hot water. Then fast forward they wouldn’t cover a new water heater till the current one failed, and that I’d have to replace several parts out of pocket before they’d replace the whole system. Not trying to sit around waiting for the thing to die.

1 month ago

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Verified Customer

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Tim Baltimore, Maryland

Choice has been great. They are responsive and so are their service people. I've had a rash of equipment breakdowns and they all have been taken care of.

1 month ago

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MONIQUE WILLIAMS Houston, Texas

I’m not very pleased at the service currently. I have been with choice home for several years and I normally get a good response. But I currently am in limbo because I’m waiting now three weeks to hear back regarding my Garage door. When I reached out to choice I was told that I was responsible for contacting the vendor which I had already done. I have already spoken to him directly and I still did not received service.

1 month ago

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Verified Customer

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Robert Prosser Oak Glen, California

It was supplied by the seller when I purchased the home. I had to use once and the service was very good. As a result I renewed the policy. I wish I would stop receiving emails with offers to renew since I already renewed.

1 month ago

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Verified Customer

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Sherrill New York, New York

Well this was my first time working with them and I have no complaints the contractor was professional and I like that so I am glad that I chose choice Home warranty

1 month ago

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Verified Customer

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Linda Colson and Heather James Millbrook, Alabama

I have had this insurance for several years, at two different homes, and have absolutely NOTHING to complain about. Fast response & great service from local repair companies.

1 month ago

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Verified Customer

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Lucy Ogletree Dallas, Texas

We have been with Choice Home Warranty for a long time with good service. Have just renewed for another term.. Only issue is timely communication with Choice Home Warranty not the service technicians assigned.

1 month ago

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Verified Customer

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Walter Nimishillen Township, Ohio

I paid for the premium program. The service technician blew dust out of my refrigerators fan area, screwed the fan blade back on the blower and left. About 15 minutes. I paid 85 dollars for the service call. What value did I receive when I bought your program?

1 month ago

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Verified Customer

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Terri Perez San Antonio, Texas

They are super to work with...we had another service and they did nothing to protect us from an unscrupulous repair person that cost us $$ out of our pocket

1 month ago

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Verified Customer

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Roque and Susan Robles Tempe, Arizona

We had you guys in the past and was very pleased whit your service so when we bought our new house we their would be a good choice to use you guys again so we did

1 month ago

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Verified Customer

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Lynne San Marcos, California

When my contract is up, I'm cancelling it. The Customer Service is awful because it's incredibly difficult to get in touch with anyone (unless you're shopping for a policy!). There is no email address. Their email is a no response kind. Online, I wanted to let them know the first tech did not fix my problem but there wasn't a way to do it so I had to submit another request which meant I had to pay another $75. Trying to call them is useless. I waited on hold forever. The next time I pressed the key where they said they'd call me back. They never did. The techs they send aren't particularly stellar either. And when they choose a tech, Choice Home Warranty sends you an email with a date and time the tech is coming. But they didn't even check with the tech! So I had to reach out to the tech when he didn't show up. It'd be better if they sent an email that says this is who we chose and this is how you contact them to set up an appointment.

1 month ago

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Verified Customer

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Anthony Birmingham, Alabama

I always felt the respect Choice Home Warranty for there thoughtfulness, but recently I received a email from CHW asking me to become a member. Can anyone explain why that happened

1 month ago

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Jazmin Gaite Los Angeles, California

When the technicians do their work, they are good. But Choice rejects some work for flimsy excuses in order to avoid their obligations on their warranty. I have an existing claim that has not been resolved. And that was not the first. So I have second thoughts about renewing this coverage

1 month ago

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Verified Customer

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George Bedford, Pennsylvania

Making a claim has been easy and professional. Service has been quick and through. Claims have been settled quickly. Any questions have been answered.

1 month ago

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Verified Customer

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Jim Spring Hill, Tennessee

The recent refrigerator repair took close to 30 days to complete. 1st, the tech arrives, not to repair, but to access the need. 2nd, parts need ordering - wait time. 3rd, tech comes, replaces part, frig doesn' t cool. 4th, reaccess frig, 5th, order part, set another schedule to come install. Frig works now, about 30 days into it. Tenant lost food in the process

1 month ago

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Verified Customer

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Charlotte Lafayette, Louisiana

I recently had trouble with my refrigerator, I called Choice and made a claim. They sent the repairman within days. I had good results with the company.

1 month ago

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Verified Customer

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Samantha Lawton, Oklahoma

I had you come out to my property at 1515 NW Arlingon Ave (Side B) The plumbing company went through the roof for a plumbing issue saying there was no cleanout. Then they were denied by choice to come back and lift up my toilet. But, luckily I'm double covered through American Home Shield!!! The guy just came out and snaked my tub???? He found roots and flushable wipes, told me not to use that and said they would send out a complimentary camera scope!!!!! Meanwhile, this place is an airbnb and choice has cost me over $1,000 in revenue!!! And, it took AHS I day to come? I submitted the order on Thursday, they came on Friday!!

1 month ago

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Verified Customer

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Bharat Flower Mound, Texas

In terms of AC and microwave, choice has complex rules in approving a repair or providing a coverage amount. Technicians in AC and appliance have expressed their hesitation to do paperwork for choice in these cases.

1 month ago

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Verified Customer

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Elva Amarillo, Texas

I have had Choice Home Warranty for several years. I have had great experience with them and I will be renewing my warranty for as long as I possibly can. I pay for 2 or 3 years at a time.

1 month ago

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Verified Customer

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Cory Chula Vista, California

I filed 2 claims with 2 bad results. The first was with a defective water relief valve on my water heater. The plumber showed up, didn't physically examine it, said it wasn't leaking, and left. I had told him I was unable to do a yearly flush because of the defective valve and he disregarded what I said. I complained to Choice and they said they were going by the report. The second is for a ceiling fan not working. The technician that arrived checked it and said he would do a report. I had to call Choice several times because the claim would remain open, because the technician never filed a report. Choice finally a month later assigned a second company, but only after I complained. A replacement ceiling fan was approved and was told I would have to call the technician. He said it will cost me 300 dollars! The technician said Choice was supposed to email me with the cost breakdown, which they never did.

1 month ago

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Verified Customer

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Jacob Houston, Texas

It’s my first experience with a home warranty company and I got the expected service from them on a timely manner. It’s working great for my needs.

1 month ago

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Mario Phoenix, Arizona

Had researched and used other home warranty companies and Choice by far exceeds service and expectations. I highly recommend them for your home warranty needs.

1 month ago

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George Pocahontas, Arkansas

Unfortunately, choice home warranty never worked for us. As a rule, there was a long delay between the time we reported a covered problem and the arrival of a qualified technician. In our anecdotal pole of local contractors, we found that none of them liked to work with home warranty companies. When we had a true emergency with a gas leak, we reached out to a local plumber before contacting our home warranty company. Unfortunately, Choice Home Warranty decided to exercise their right to deny our claim. We requested a refund for the remainder of our contract life and would not recommend Choice Home Warranty to anyone.

1 month ago

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Kay Kenney DeLand, Florida

It is a good value and protection from huge repair bills for appliances in the home. A service fee of $100 can save thousands should a big ticket item fail. I like that protection and feel comfortable knowing that a big repair is not going to wirpe out my savings.

1 month ago

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Julie Kenosha, Wisconsin

I had a sewer issue, which was supposed to be covered, but CHW only paid for half. My sewer backed up on a Wednesday and CHW did not get a technician to my house. On Saturday, they told me to get my own repairman. I went 4 days without water. Roto-rooter came to the house on Saturday and fixed the problem (soft blockage). I was charged a higher rate because it was on a Saturday.

1 month ago

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Christopher Victor, Michigan

The sales rep that sells your product visited our Brokerage offices. I explained my recent experience with a fridge replacement. I had a Cadillac fridge, your coverage would cover a used Ford Pinto. Your Chatbot also cancelled my claim during a discussion and I was then told I would need to start over with a new service call... See paragraph "XXXX" I was told. I was then told you were paying the max per your schedule. I asked to see the schedule, that was denied. Another broker shared their horrific experience with a furnace replacement. Her out of pocket was enormous. Further: I have had 2 possibly 3 companies out to service my mini split A/C. Each contractor you sent walked away saying that Choice pays so poorly on the repair of these units, not worth their time. I hired my own. I will never endorse your product. You are so big...you really do not need to care about individual customer service experience Christopher G. 30 years of real estate experience

1 month ago

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Debra/David Staunton, Illinois

I trusted Home Choice Warranty. That was my mistake. I had a drain blockage in my basement. I called to place a claim. HCW said they would have to find a plumber in my area. I waited 24 hours, HCW called to inform me that I would have to find a plumber, unfortunately they couldn’t find a plumber in my area. I called a plumber & he was in my area and was able to get the blockage cleared. I had to pay the bill & CHW didn’t reimburse for my claim. I should’ve checked with the BBB before I trusted CHW. I sent my receipt via email to CHW Which CHW never reimbursed me for service to my home. I will never have anything to do with Home Choice Warranty I feel like ,if their company word isn’t any good than the company is not any good either

1 month ago

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William Atlanta, Georgia

Recent claim for an a/c issue. I live in south Texas. Took 4 days to get a tech here and on the day he arrived it started sprinkling and said he could not even check the issue because it involved electricity outside. Ok, I get that. However, instead of prioritizing me for the next day, I had to wait another 4 days for him to come back. When the tech from Sears that Choice contracted with finally came and diagnosed the problem it was day 8. They (Sears) then had to get approval (from Choice) which took another day. Then Choice had to order the equipment needed which took 3 more days. Another contractor that Sears uses for installs called me on day 12 to say they had the equipment order ready and would install it on day 15. On day 15 after a no show to the appointment Choice confirmed in a text message on behalf of the install contractor, the installer ( a fourth company now) called and said they just got the order that day and they will come the next day, which was day 16. All along, no apologies from Choice, they push the issue off on the tech repair company Sears. In the end it was a 4rd party that did the work and did a fine job to no credit of Choice Home Warrenty. Choice hands off the Sears, Sears hands off to a regional company, the regional company contracts it with a local installer. Terrible customer service. My warranty is with Choice and when stuff doesn’t happen they blame their suppliers and do nothing to take charge. I had to constantly follow up to find out what was going on. If it wasn’t for all the money I forked out for a 5 yr contract so I could have “the ease of mind they advertise ” i would have just called a local A/C service company that would have had it all done in 2 days!!

1 month ago

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