Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Brenda Proulx

The issue of my ice maker was resolved with no problem. I had another issue with plumbing and couldn’t get the automated system to get me to the right person. So, I had to pay $300. To a plumber to have problem fixed. This was something that is covered. That I am not happy with .

1 month ago

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Five ?? shop NA

2 months ago

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Valerie Hills

I am so impressed with this company and their chosen contractors. I was hesitant to purchase a warranty but it has paid off already!. Filing claim is easy and response and approval fast. I recommend this company highly. The contractor Jonathan from Air Infinity did an excellent job installing my HVAC system and went above and beyond to help me with the whole process. He has genuine concern for his clients and desire to perform his best for them. Finding a young man with such ethic and devotion is refreshing and a blessing to his clients. I thank Choice Home Warranty for their ease and attention to excellent service. They are a blessing!

3 months ago

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Sara

Needed to use the service for a broken dryer. It was easy to make the appointment and the service was prompt.

6 days ago

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Debra

I am very unhappy with Choice Home Warranty. I tried to get my microwave repaired or replaced for 5 months. Then they tell me that they wouldn't cover it after I paid out a total of $130 in service fees. So I had to order a new microwave & pay for it myself. I told them that I wanted to know how much I would get back if I cancelled the 14 months left on warranty for both of my homes. She told me I would get back $4!

1 week ago

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Shirey

Your customer service is rude. No one returns call. They didn't pay for my AC have me $450 or if 12,000. Blamed me when the company they outsourced to kept cancelling appointment & let me mom & I who are disabled to suffer in 90- 105 degrees weather. We were suffering. I went to work after being out on disability still sick where there is AC. What about my 87 y/o disabled had to be home in this heat that she got dehydrated. Couldn't cook. Had no appetite from the heat. Almost passed out. But who cares definitely not this company who was rude, inhumane, didn't care

1 week ago

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Randy

We've had three service calls and each time the tech came on time, if not early, and fixed the problem on the 1st visit. Website easy to use.

1 week ago

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Richard

I had a dishwasher that was wrongly diagnosed for the problem; Choice Home Warranty wouldn't allow a different diagnosis from a different repairman - they required that the original diagnosed problem be resolved first (with proof), before they would authorize the correct diagnosis. I spoke with someone in claims who said a leaking dishwasher would not be covered. I ended the contract.

1 week ago

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Nishit

Choice home warranty claim services are really good and very professional. Usually get the contractors scheduled to fix the issue in a day or so.

1 week ago Edited October 24, 2024

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Amit D

I had an issue with my laundry washer a month ago and reached out to my home warranty provider. They promptly sent a technician who mentioned a part needed to be replaced. However, after 15 days, the company reassigned the case to another technician, who then claimed there was no issue at all. This back-and-forth and lack of communication caused unnecessary delays and confusion. The customer service could be improved by ensuring better coordination between technicians and providing consistent updates to the customer throughout the process. the issue is still not resolved and case is closed

1 week ago

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Pam

I had a frustrating experience with my warranty claims. They denied fixing my expensive stovetop and suggested I buy a cheaper replacement instead. After replacing the gaskets myself, I received a check for the cost of a new stovetop, even though my repair was much cheaper. Communication was poor, and I felt like I was given the runaround.

1 week ago

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Stalie

I had a frustrating experience with my dryer repair. The first technician misdiagnosed it as an electrical issue and charged me a service fee without fixing it. The second technician did fix the heating problem, but now the dryer is extremely noisy. I've reached out to customer service for help, but no one has responded. I also had an issue with my AC warranty repair, where the wrong equipment was used. Overall, I'm disappointed with the service.

1 week ago

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Patricia

I had multiple issues with my appliances, including a broken air conditioning unit and leaking faucets. I used my warranty for my dryer, but the service didn't resolve the problem, and now I need to file another claim for an electrical issue. I'm frustrated about having to pay another deductible for something that should have been fixed initially.

1 week ago

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Anonymously

I had a frustrating experience with the plumbing service. The plumbers were dismissive about a significant water leak, claiming there was no issue despite visible damage. Customer service was lacking; I couldn't get proper documentation for my insurance claim. While I’m currently waiting on a technician for an appliance issue, communication has been inconsistent. Overall, I'm unhappy with the quality of service received.

1 week ago

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Verified Customer

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Anonymously

I had mixed experiences with customer support. Initially, the warranty service was quick and helpful during a heatwave, but later I faced terrible service from an incompetent repair company. After multiple visits with no results, I was told parts were unavailable, which was untrue. Although they promised a replacement, it was for a lesser brand, and I still haven't received any compensation after a long wait.

1 week ago

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Diana

I had a terrible experience with customer service. After being promised I could use my own technician, I faced constant misinformation and delays. It took over a month of stress and frustration, speaking to multiple managers, only to find out my claim wouldn't be covered. I ultimately canceled my service due to their lack of support and communication.

1 week ago

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Ricardo

I had a frustrating experience with the warranty service. It took too long for the technicians to arrive, and I ended up paying a lot more to a plumber for the water heater installation. The service felt like a runaround, with unnecessary charges for parts that didn't need replacement. Overall, I was very disappointed with the service provided.

1 week ago

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Verified Customer

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Joel

I had a frustrating experience with the appliance company. After filing a claim for my refrigerator, they denied coverage and service, leaving the issue unresolved. I wish Choice had handled it better instead of directing me to contact the repair company myself. Overall, the response time was too long, and I’m still left without a solution.

1 week ago

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Verified Customer

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Leslie

I had a problem with dryer your technician came and checked it out. I paid him the $75 and from that point never heard from him, tempted to call him and finally reached him and he said he was waiting for approval from CHOICE to proceed with my repairs that never happened . In the meantime, instead of waiting for him, we purchased a new washer and dryer. If this is a representation of the contractors that you hire for repairs, something needs to be improved immediately. I’ll be contacting you in the near future to cancel this contract with CHOICE

1 week ago

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Verified Customer

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Pamela

Love having my Choice Home Warranty. Quick and easy to use. Everyone is pleasant when dealing with an issue. Best decision I ever made when making a purchase for my home.

2 weeks ago

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Michael

I Like That Choice Home selects Great Companies To Service The Warranties. I Like That The Cost Is Fair. I Like That The Techs Chosen Are Professional.

2 weeks ago

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Thomas

The promise to replace appliances is a joke. I had a washer go out. I was told repair was too expensive and they sent me to Lowe's (with a promise of a gift cert w/in 30 days) after I paid for the new machine and delivery and install myself. The "gift cert" for more shopping at Lowe's did not cover even half the cost. I will never use this company again. The only other claim I had was for a minor repair, and after my $85.00 payment, they agreed to cover the repair (probably $25.00 extra payment to plumber.l)

2 weeks ago

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Verified Customer

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Tony Chiconas

My wife wanted the Choice warranty so that’s what we wound up getting. She said it was the best buy for the money and maybe they would cover some parts if they broke down.

2 weeks ago

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Cletis Clark

The electrician was very nice and knowledgeable knew exactly what was wrong and took care of the problem. Choice home warranty selected the right company.

3 weeks ago

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Gypsy G

Every submission was a challenge…. Always something to decline or ask for more information., or require a new submission because once the assessment was done and found to be an issue with a different appliance ( dishwasher not working but was because it was a garbage disposal issue and then I was going to have to pay another service charge for the garbage disposal) It was always something like this.

3 weeks ago

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Richard Peters

The last repair guy was fantastic. He has been here before so it was great to work with someone we can trust. He fixed our dryer quickly and was very professional in every way.

3 weeks ago

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Kiran Gujju

Excellent service, this time it was super fast service. Had issue with electric outlet and the tech scheduled and showed up a day earlier and fixed it.

3 weeks ago

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Verified Customer

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Janice Robles

I’m waiting forever for my ecard from Lowe’s. Agreement regarding kitchen range was settled September 27th I was told today I should receive the ecard by October 27th.A very long time to just push a button to send ecard??!!!

3 weeks ago

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Verified Customer

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Paulina Suarez

Since the beginning , I had issues with communication with this company. I now have a gas leak that they sent HVAC and a handy man. And now two other plumbers, the first submitted report to review and wait approval. And now they sent a second plumber and we are passing through the same issue. If you have gas make sure you inform your self on red tags and if your gas company provides them or do them digitally. On the other hand, they did send a plumber for a water leak Liberty Drains. He was fast efficient and highly professional. 5stars on my book.

3 weeks ago

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Verified Customer

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Shannon Partee

I’m not happy with it at all my stove was looked at and they said it wasn’t a problem with it and it was the was it worked they will order me some more burners for it but I never received them but was charged 75.00 to tell me that I could’ve did that myself and saved me some money. The locks on my doors was supposed to be changed but they only made new keys I could’ve bought them on my on and saved 75.00 he didn’t put a key lock on the front door just changed the key to the top lock I’m not happy at all with this service. I called I had a freaking flood in my home on Sunday 10/06/2024 from the sink due to my pumping and or the garbage disposal or dishwasher being put together wrong. They said I with be charged for three different people coming out to see what the problem is with the water running all over the place. I have dishes stacked up I can’t wash and the appointment for the plumber is not until 10/16/20204 I’m deeply pissed off i think this service sucks to high heaven this way the seller paid for your service because they knew I was in shit to my knees with this house and was going to make you some money.

3 weeks ago

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Verified Customer

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Charis J Boddie

Has not been the greatest experience. I had a claim about my refrigerator and you sent a tech that I had to pay. He did a quick fix and said that it would freeze up every few months and it did. We put up with it for months before we purchased another one. Now recently my ac unit went out. A tech came and fixed it then told us that if we did not get a maintenance contract with them then my warranty would not fix my unit that he said was 40 yes old. We just got the house not too long ago and you guys did not say that. But we will see

3 weeks ago

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Sharon

The pool technician date given to be by Choice Warranty and the date of the pool company text did not match. I ended up wasting 2 days waiting instead of only the one that was sent directly to me from the pool company. I AM EXTREMELY UPSET ABOUT THE UNPROFESSIONAL WAY THIS WAS HANDLED. This is the second such instance with the contract company and Choice sending different dates. Please get your system fixed or reach back out to the contract company to update and modifications.

1 month ago

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Jan

Don’t want to fix what’s broke. AC blower bearing separated from assembly and they claimed it was not normal wear and tear. It was excess buildup. The unit is only 6 yes old and the unit next to it is 8 years old and it doesn’t have “excess” buildup. They will refuse any repairs over 100 dollars on first time out forcing you to have to wait until they get a second approval. Provided it doesn’t cost them too much. Had same problem with water heater only s temp fix. Coil was leaking on 8 year old AC and all they would approve was to add stop leak. A temporay fix. I’m not getting the leaking part replaced. Had to wait for second approval just to get stop leak added. Great in 105 plus weather. What do they care. Don’t waste your money with this company

1 month ago

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Karen

Response is usually quick and the repair is made by knowledgeable technicians . It helps me not to stress on finding the right repair person to do the job. I will renew the contract. Would recommend.

1 month ago

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Alex

I've told you before Jessica, I had to bring another person to fix what your person messed up. He was not knowledgeable about his task and left me in a mess. Furthermore, he argued with me when I told him it wasn't right. When he left my home, a blind man could see that the Dishwasher was WAY out of level. The front door panel cannot be closed and won't stay closed when the appliance is out of level. He needs some more training. On the plus side he was a nice pleasant individual.

1 month ago

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Carolyn

I have had this warranty almost a year and had to use it recently when my oven went out. The technician called quickly and repair was completed within 24 hours. Very friendly and efficient !

1 month ago

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Timothy

I've always had a great experience with their service. They respond quickly and efficiently, as I just had my AC repaired without any issues. However, I did feel the conversation was a bit drawn out, which was frustrating since I was busy. Overall, reliable service but could improve on response time during inquiries.

1 month ago

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William

I've had a generally positive experience with customer support. Most of my needs were met online, making it easy to be self-directed. When I did submit a claim for a toilet leak, I was impressed by the quick response and scheduling. Issues have been resolved efficiently, and I've only faced minor problems, which were handled promptly.

1 month ago Edited September 23, 2024

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Troy

The service was excellent! They understood my needs perfectly and handled everything efficiently. I recently needed a plumber for a broken toilet, and they approved my claim quickly. The plumber arrived promptly and fixed the issue without any hassle. Highly recommend for their responsiveness and reliability!

1 month ago

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Tangerine

I had a mixed experience with their service. While they were highly responsive and kept me updated on my requests, there were times when they lacked contractors in my area, causing delays. Their customer service could improve, as I received incorrect information via email. Overall, I appreciate their efforts but hope for better contractor availability.

1 month ago

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Sheri

I've had a mostly positive experience with my warranty service. Customer service is responsive and addresses issues promptly. While I had one bad experience with a technician, the majority of my claims have been handled seamlessly. Overall, I'm satisfied with the service and how quickly they resolve problems.

1 month ago

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Robert

I reached out for customer support and was met with confusion rather than assistance. They struggled to define what customer support means, leaving my questions unanswered. However, when my air conditioner broke in extreme heat, I was pleased with the quick response and had a repairman at my house the very next day. Mixed experiences overall.

1 month ago

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Thoron

I had a great experience with the service. When my garage door opener failed, they quickly replaced it. I also had an issue with my washer, and the technician diagnosed and repaired it on the spot. The service was efficient, and the technician was very professional. Overall, I’m very satisfied!

1 month ago

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Sandra

I've had a great experience with their customer service. They were very accommodating and quick to respond to my issues after joining. I reached out for assistance, and they promptly addressed my concerns. Overall, I'm very happy with the support I've received!

1 month ago

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Rose

I had a great experience with the warranty service. They were responsive and set up quick appointments for my dishwasher and washing machine issues. The service was efficient, and the repairs were completed without hassle. I appreciated the promptness, especially given my family's needs. Overall, very satisfied!

1 month ago

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Thomas

I recently had a great experience getting my dryer repaired. The process was smooth and the repairman was very skilled. I appreciate the excellent service and would recommend it to anyone needing appliance repairs. Overall, a positive experience!

1 month ago

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Linda

I had a frustrating experience with customer support. While they were polite, the response time was far from ideal. After reporting a plumbing issue, it took much longer than expected for a technician to arrive, leaving me without access to my laundry for weeks. Communication could definitely improve.

1 month ago

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Linda

I've noticed a significant increase in costs lately, making it feel quite expensive compared to when I first started. My recent warranty experience was positive; the technician was efficient and resolved my air conditioner issue. However, I had multiple visits for my dryer before it was finally replaced, which was frustrating. Overall, my last service was satisfactory.

1 month ago

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Michael

I had a great experience with the service. They were quick to respond to my questions and provided helpful feedback. When my refrigerator had an issue, they found the leak promptly and ordered the necessary parts. They also inspected my AC units and efficiently replaced the faulty components. Overall, I'm very satisfied with their assistance!

1 month ago

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Laurel

I had a terrible experience with the service. I needed my hot water tank replaced, but after multiple no-shows from technicians, I still don’t have a functioning system. However, I’ve had better experiences with their prompt responses in the past when other issues arose. It's frustrating to feel let down when I rely on them.

1 month ago

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