Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Kathy Cooley

I am a widow and bought a Choice Home Warranty. I don’t have specific dates, but CHW has helped me out more than a few times, Dishwasher repair, plumbing clogs. I have two new faucets, Thank you! My most recent is my furnace!!! YIKES!! My home warranty says it is covered… I have been able to age in place thanks to to this warranty. I will keep you posted on my broken furnace… I would recommend CHW to everyone I know!!!

5 months ago

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Verified Customer

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Ralph

I've had to call Choice Home Warranty twice for service. The first time I needed a new refrigerator, and I had to wait a whole month before I received the gift card for Lowes to purchase another one. Fortunately, I had another refrigerator in the garage, but it was very inconvenient to have to into my garage every time I needed something out of the refrigerator. Plus, I did not like the fact that I was limited to shopping at only one store. My second time was just recently to repair my washing machine. This transaction went very smoothly, however, I don't think the part that the service man fixed was the part that needed replaced. It's still making a lot of noise when it agitates.

5 months ago

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Verified Customer

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Joan Nua, AS

I had a frustrating experience with the service. I wished they could arrive at the scheduled appointment, but it took a long time to get my hot water tank fixed, and I had to deal with multiple technicians without resolution. Eventually, I had to handle it myself. Additionally, my air conditioning broke down around the same time, adding to my dissatisfaction.

5 months ago

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Verified Customer

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Michael Nua, AS

The initial contact on the website was a bit clunky, but once I reached someone, the service was excellent. They honored my repairs and handled warranty issues smoothly. I had a broken refrigerator door, and they quickly arranged a repair, even sending the replacement door before the technician arrived. They also did a fantastic job replacing my garage door motor. Overall, I'm very satisfied with their service!

5 months ago

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Verified Customer

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Janet Nua, AS

I've generally had a positive experience with customer support. They promptly sent someone out to resolve my issues, which has been wonderful. However, I was disappointed when I had to replace my stove. The compensation offered didn’t significantly cover the cost of a new one. Overall, the service has been reliable, but there's room for improvement in compensation.

5 months ago

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Verified Customer

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Ana Nua, AS

I usually handle everything through email, but when I called customer service, they were efficient and got straight to the point. I had a plumbing issue, and they responded quickly to resolve it. However, my experience with a pool pump warranty claim was less smooth; I had to reach out to them after the contractor failed to communicate. Overall, their support is mostly reliable, but there's room for improvement.

5 months ago

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Verified Customer

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Susan Nua, AS

I had a mixed experience with their service. While they are responsive online, their warranty coverage is unclear and inconsistent. I faced issues with unapproved charges and vague explanations for denied claims. However, they did manage to repair my stove, but it took multiple visits to get a knowledgeable technician. Overall, communication could be improved.

5 months ago

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Verified Customer

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Steven Nua, AS

I had a mixed experience with customer support. Initially, the contact process was a bit clunky, but once I reached a technician, they resolved my air conditioning issue quickly. My experience largely depended on the quality of the assigned company. On another occasion, I had a broken refrigerator door. The repairman was prompt, and the entire door was replaced efficiently. Overall, it can vary based on the technician, but I've generally had good experiences.

5 months ago

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Verified Customer

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Vineet Nua, AS

I had a mixed experience with customer support. While some representatives were friendly and helpful, language barriers made communication challenging. My recent air conditioning issue was resolved quickly by a skilled technician, highlighting that the quality of service really depends on the companies Choice Warranty partners with. Overall, I've had good experiences, but consistency can vary.

5 months ago

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Verified Customer

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Anonymously Nua, AS

I had a mixed experience with this warranty company. While they were responsive and quick to assist, I faced issues with a denied claim for a standard air conditioning failure, resulting in unexpected out-of-pocket expenses. Compared to other warranty companies I've dealt with, their service is notably better, but the claim process needs improvement.

5 months ago

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Verified Customer

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Michael Nua, AS

I've had a rental property and faced various issues, but every time I called for help, the service was incredibly responsive and quick. Compared to other warranty companies I've used, there's no comparison. They make the claims process easy by sending a contractor promptly to evaluate and repair the problem. Overall, a very routine and satisfactory experience!

5 months ago

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Verified Customer

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Betsy Nua, AS

I had mixed experiences with the service. They responded quickly for repairs, fixing my microwave and garbage disposal, though I had to call multiple times. I was frustrated that I had to pay for a software update on my dishwasher and handle the microwave replacement myself after receiving a gift card. Overall, the quality of work was excellent, but the process could be improved.

5 months ago

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Verified Customer

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Anonymously Nua, AS

I had mixed experiences with their service. Scheduling took longer than expected, with changes made to appointment dates. I recently needed a furnace replacement and am still waiting for it to be installed. I've also had issues with my refrigerator's ice maker; it required a filter change and later a repair to function properly again. Overall, their responsiveness could improve.

5 months ago

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Verified Customer

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Ayannah Nua, AS

I had a great experience with the service. They quickly rescheduled and completed the work on my microwave, which had been turning off unexpectedly. The technician was attentive and seemed to know exactly what to do. I also had a plumbing issue at another property, and they were prompt in fixing it. Overall, very satisfied with their responsiveness and expertise!

5 months ago

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Verified Customer

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Gary Nua, AS

I had mixed experiences with the service. They were responsive and helpful when fixing my water heater, but communication issues arose with the technician. He didn't inform my tenant about his arrival, leading to confusion. Additionally, when fixing my washing machine, they lacked the correct part initially. Overall, the repair was completed, but better communication is needed.

5 months ago

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Verified Customer

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Marilyn

Been with Choice Home Warranty for a couple years. This is the first time I actually used them. I was completely satisfied with the tech...he knew what the problem was and it was resolved to my complete satisfaction. I could have used Choice a couple times before but it was necessary to get service faster so I wasn't able to use the service that I paid for...but this service was pretty quick and worked out very well.

5 months ago

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Verified Customer

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Steve

We left our previous Home Warranty company 8 years ago due to continued price increases, so we were left "bare" during that time. We decided that we couldn't afford the cost of a major breakdown and researched 5 - 6 home Warranty companies, relying on cost, coverage and reviews. We chose Choice Home Warranty almost a year ago and now have peace of mind again.

5 months ago

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Verified Customer

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Teri Paradise

CHW is good on their word and the monthly payment that I make has paid off without a problem recommend when it comes to your home appliances to sign up and enjoy the stress free knowing that you are covered when things go wrong. Made a claim within 10 days it was fixed and I live in a small town out in the Mojave Desert with eliminated resources when things break. Than you CHW for getting my refrigerator back and running!!

5 months ago

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Verified Customer

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Brady

I'm a little disappointed cuz they had me waiting too long knowing that I'm a very sick man and I told them they keep sending these workers out here that's not doing that job they're wasting my time and they caused me to throw all my good medicine away so they wasted my money my insulin my insure my milk all my stuff I am very disappointed in that part because choice once he did not give me anything on losing my supplies

5 months ago

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Verified Customer

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Richard

My policy was purchased at the same time as my condo to cover unexpected expenses in the first 3 years. Although I have not needed it, I recently had a failing valve on my washing machine cause a leek through an empty fixing hole in the top of the unit. I was able to call out a brand specific appliance specialist who resolved the issue. I could have done this using the website but the first use felt more comfortable as a phone call and they picked up and got it done. What more can you say?

5 months ago

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Verified Customer

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Nancy

Appointment was promptly made and initial visit completed. Unfortunately, parts are needed to fix my dryer. They have arrived and work should be completed today. The only question that I have is why a different service is used , meaning my dryer has needed service multiple times and each time I submit a claim a different service is used. And each time a new issue is found. Unsure if consistency in using certain service providers would help there or it’s just who is available the fastest and the age of my dryer. Either way I truly appreciate the prompt turn around time. Thank you.

5 months ago

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Verified Customer

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Jeffrey

The dishwasher control panel went out. The whirlpool repair man was courteous and professional. There was a part that needed to be replaced and so we had to wait for parts to be ordered but the company used was very good at keeping me informed of when the next appointment might be available based on part delivery. When the part was available, the installer rescheduled the appointment for service and install the parts and the dishwasher works perfectly. The repair man was very courteous and professional.

5 months ago

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Verified Customer

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Carolyn Schurmann

Choice is wonderful. I've had to have the plumber twice in the last week, for 2 different problems - a toilet that wouldn't stop flowing, and a blocked sink. For the latter they sent a very nice young man called Omar from a different company. He had quite a struggle withe the old piping and draining system from 1950, but he persisted, did an excellent job, and cleaned up afterwards.

5 months ago

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Verified Customer

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Sharon Myers

Very poor service from previous warranty company. Haven’t had anything done by you people. This is the first time. So far things have been going good. I was supposed to hear from someone yesterday or today so far nothing. But they said new disposal should be installed today or tomorrow and I still haven’t heard anything. So I can’t leave you a star until I hear something from somebody thank you very much.

5 months ago

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Verified Customer

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Julian Atencio

The technician came and looked at the refrigerator and realized he needed a part. Did not have the part with him but the next day he was able to acquire one came back and the refrigerator is fixed.. I have used home choice warranty several times and they always do an outstanding job. I would definitely recommend this to any other home owner looking for a house warranty.

5 months ago

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Verified Customer

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Joeangel

After the first person sent out did not complete the repair, they allowed us to find our own technician , who was able to come out right away and fix the issue. We had to pay upfront but we’re assured that we would be reimbursed for the entire amount within 30 days. The new pool pump that was installed works perfectly, so we were pleased that it got done quickly and professionally.

5 months ago

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Verified Customer

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Patricia Hays Mccormick Chester, New York

I was very pleased with the quick response to my A/C problem. The technician was also great.

1 week ago

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Verified Customer

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Susan Scott The Colony, Texas

I had a plumbing issue and Choice responded very efficiently to resolve the problem. Many Thanks!!

1 week ago

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Verified Customer

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Barbara Lawrence Penn Hills, Pennsylvania

Have had a Choice Home Warranty for almost 5 years. Always have a repair person here the next day.

1 week ago

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Verified Customer

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Jose And Pamela Fernandez Las Vegas, Nevada

I have use Choice various time and my issues have been settle quick and efficiently.

1 week ago

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Verified Customer

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Ronda Mackie Jacksonville, Florida

I choose to work with Choice Home Warranty because I think I was getting a good deal to cover my appliances in case they break down and stop working.

1 week ago

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Verified Customer

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Leonora and Lorenzo Calsada-Cooks Buckeye, Arizona

Price is reasonable and I haven’t experienced any difficulties when requesting assistance.

1 week ago

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Verified Customer

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Michael Woodson Silsbee, Texas

After having bad experiences with another warranty company. A friend recommended Choice Home

1 week ago

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Verified Customer

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Gloria Brooks Waco, Texas

They get the job done Pretty quickly and the technicians that come out are effective

1 week ago

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Verified Customer

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Gordon DeLima

Shortly before my Choice Warranty was going to expire. I was contacted by an agent of Choice Warranty. My 5yrs warranty I recently had was expiring. Two day before it expired my Gas Water Heater I had for 5 years was leaking. I called Choice Warranty to put in a claim. The very next day, Choice Warranty had sent a Plummer to inspect my water heater, only to find out the water heater was completely gone. The Plummer requested to have the Gas Water Heater replaced. Within 24hours Choice Warranty approved my claim and a new water heater was installed. I had a payment to make but to cover the new water heater but Choice Warranty covered most of the cost. I’m glad I still had a couple of days left to fix my water heater. I was going to cancel my coverage once it expired because of financial problem. The agent was able to work out a 3 years warranty plan with 4 payments for 4 month. Giving me 3 years of coverages for my house. Thank you Choice Warranty for your speedy action when a situation occurs. Choice Warranty had excellent Customer Service, Very knowledgeable agents and friendly staffs. I made the right choice in choosing Choice Home Warranty. Sincerely, 5 year customer Gordon…..

6 months ago

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Verified Customer

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Jo

I’ve had policy over a year and didn’t need it, had actually forgotten about it. Proud I had it, seems like everything hit at once. AC stopped cooling last month of warmer weather, they came quickly and added Freon and checked other stuff. Within 2 weeks oven quit working of course right before holidays! Then same week it got real cold for Texas and of course heat wouldn’t work in central unit or gas heater on wall. It wasn’t covered due to power surge, wasn’t happy about that but still they fixed it cheaper than any other estimates. And told us about extra grounding precautions. Choice Home Warranty is great, Thank God for good people like them! In the end I’m very happy with results and service. I’m hoping this is the cycle of three and we’re done with this!!

6 months ago

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Verified Customer

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William e smith JR

Our washing machine is leaking water from the bottom and the garage floor was flooding. We have all of our appliances covered by Choice Home Warranty, so we called to have it repaired. The technician they sent to check it out determined that the pump seal was leaking and needed replacement. He was informed that due to the age of the washing machine the seal was no longer available. The technician called Choice Home Warranty and explained why the washer could not be repaired. Choice then sent us a email saying that they are are sending us a electronic Lowe's credit for $406.00 towards the purchase of a replacement washer. We are now waiting for the $406.00 electronic credit. I am very pleased with action Choice took to correct our washer problem.

6 months ago

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Verified Customer

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Dunn

They offered a discounted plan, which was pretty hard to refuse. First time I had to have someone come to repair my HVAC, the ability to request a technician wasn't too difficult and the time range for the home visit kept. This time I was not in a rush, so all was ok with the first date arranged, but when they offered to move up the call, I couldn't be happier. That was follow up! Technician was knowledgeable, friendly and even gave me some pointers on heating a cold basement; in conclusion - all went well, and it wasn't a traumatic encounter when the visit needed to be paid for. 5 stars this time, hoping it continues on this path.

7 months ago

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Verified Customer

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Yolanda

I've been w/ choose home warranty for over 5 years now. And they have been truly a life saver, unexpectec situations that occurred involving appliances, plumbing and etc., etera would normally cost a homeowner thousands of dollars, but being with choice, home warranty has saved me thousands of dollars because I only pay for the tech to come out and based on the techs finding, they report it back to choice home warranty who then will approve or disapprove. I can't recall anytime that choice. Home warranty has ever disapproved any of my items to be either repaired or replaced- I've always had my items approved. Never have my claim request ever been denied - Choice Home Warranty my number one Exeptional maintenance home warranty service provider that I would definitely recommend to all home owners as they have nothing to loose but a whole lot to gain w/ Choice Home Warranty.

7 months ago

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Verified Customer

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Vickie Seal

This particular experience with my a/c going out in 90 degrees weather was wonderful. Choice immediately assigned my claim to Danielle K and she was outstanding. She listened, she heard me and she responded quickly. The service contractor they sent out was Blu Home Service and we have never experienced such a qualified, professional and personable contractors. I have not always been happy with Choice but when I renewed this year the young man assured me they had a lot more service contractors in my area and promised better service in the future. Choice lived up to that young man’s word. Danielle deserves a huge shout out as well as Blu Home Service.

7 months ago

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Pat Mcquaid Maricopa, Arizona

Great service that keeps it's promises on a quality contractor arriving on time and very professional in a timely manner.

3 days ago

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Janet H. Councilman Green Level, North Carolina

Spence was wonderful and worked fast and quite. Very professional and polite. I would request him again in the future. Janet C.

5 days ago

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Tim Harlan Oklahoma City, Oklahoma

It took a long time to get my claim approved. And communication between myself and my personal claim manager was not as effective as it could have been.

1 week ago

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Verified Customer

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Beverly Parsons Fairfax, Virginia

I absolutely love Choice!!!!!! They are so easy to work with! I tell EVERYONE about Choice Home Warranty

2 weeks ago

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Verified Customer

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Denis Billmyre Mt Laurel, New Jersey

It’s a more expanded warranty than other ones available and it’s also the lease cost for the house call.

2 weeks ago

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Verified Customer

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Mahesh Surendran New York City, New York

Choice Warranty is very helpful when an appliance breaks down. I wish they would cover installation costs though!

2 weeks ago

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Verified Customer

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Charles And Lynne Rosenfield San Juan, Puerto Rico

AARP originally recommended Choice Warranty and thus far have had mostly good experience with its contractors.

2 weeks ago

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Verified Customer

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Anna Guthier Dallas, Texas

I was happy with them until they decided 272$ was a fair REPLACEMENT price for a 4 year old Bosch 1400$ dishwasher. After putting me on hold and calling the repairman, the gave me 350$. The part was only 423 which I purchased. I will not buy or recommend CHW to anyone at this point.

2 weeks ago

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Verified Customer

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Ray Capps Greenwood Village, Colorado

U guys came thru with a great ac guy and fixed my problem just as you promised.. that speaks volumes.. tks

2 weeks ago

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Karen Lumb Cicero, New York

The rep knew what to do. He made it so that the freezer would work then he replaced the temperature control

2 weeks ago

Choice Home Warranty Reviews