Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Dale

They kept in contact. Took a little longer t o get our check for the furnace problem but it was partially my fault in not getting the info to you on time all in all a good job. Tha KS much. Dale

2 months ago

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Verified Customer

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Jeanette Kweli

Choice Warranty Company is very prompt with services with excellent and knowledgeable contractors. I am very pleased with home warranty service provided by Choice. I highly recommend Choice Home Warranty to future clients.

2 months ago

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Verified Customer

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Ellen

I had several different times/days given to me for the work to be done, however, in the end I was very pleased with the company and workman who was sent out. It turned out to be much less of a problem than I thought, so will be able to review better if I have another issue.

2 months ago

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Sandra Kent

I was very impressed with Mark's explanations and details about the program. I hope it will help if/whenever we might need someone to look at any issue that might come up in the future. The house will be 10 years old in six months, so I wanted the peace of mind to know that should something come up, we have some coverage for whatever happens in the future.

1 month ago

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Rhonda Washington

I have been trying to put in a claim and customer service has been great about helping me through the process to make sure the claim is put in correct for my Septic needs. I put in a request 3/13/2026, however my septic did need pumping so i had to hire someone for the job, i will be putting in for reimbursement soon, I am in need to have my septic looked at for leach field repair. I currently have an open claim for this work to be performed. I called the company to reach out to Choice Home Warranty to accept the job for this open claim for processing.

1 month ago

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Leslie Kohler

Our air conditioner was not working. We were glad that we had Choice Home Warranty because calling a heating and air company would have been expensive. The technician was kind and got our system working. He offered to come back if it stops working and not expect pay! The timely manner of the Choice Warranty reaching a tech is as follows. Called on a Saturday filed a claim and the tech was at our house on Monday! We are appreciative of the fast service!

1 month ago

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Verified Customer

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Debbie

3 months ago

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Verified Customer

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Roselyn

I am pleased with the services I have received with Choice Home Warranty. The claims specialist assists me with filing my claims. I had all my claims approved for repair which included my microwave, dishwasher, hot water tank value, air conditioner, dryer and my garage door. I am truly thankful

3 months ago

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Verified Customer

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Alberta

In still waiting since the ending of Dec. 2025 for my dryer to be repaired. They haven’t gotten the part yet. I’m getting very frustrated with them. Because I have to keep calling to see what the status is I can’t check on my portal because it says my claim is closed. Apparently after 6 days it automatically gets a closed status if there is no update inputted by anyone, according to customer service. I find that to be crazy and don’t agree with that but I can’t change it. So far I have yet to be satisfied with any claim that I’ve placed with this company. And I have placed three claims.

3 months ago

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Verified Customer

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Rhonda

My heat stopped working on our house just a few months after we bought it. They did send a technician quickly but it stopped working again a few days later during an ice storm. We couldn’t get in touch with the technician or company so had to call someone else. Choice did say they would most likely cover the cost but we are having trouble getting the second company to complete all the paperwork required. I have a paid receipt but that isn’t enough. Hopefully we can get it resolved.

3 months ago

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Verified Customer

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Glenda

This is my first time with Choice Warranty. I think it’s a good company so far. I just had one issue recently and it was with my dryer quit on me so I had they had to send a repair man out and everything went well except he didn’t take the parts so I was stuck with trying to get rid of them and I’m still working that.issue but I recommend Choice Warranty to everyone.

3 months ago

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Verified Customer

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Kim

Great experiences. Some vendors are better than others. Had one that was ok, but he did things wrong. We found out when the item broke and had a different guy come out. Twice to fix what the other guy did wrong. All in all they did things in a timely manner.

3 months ago

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Verified Customer

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Danny Lilley

Friendly and knowledgeable. Staff were great at answering any questions I had. I’ve had to use them twice and it was simple and easy and the work was taken care of. I’m glad I chose this company and I hope many more people will do also they are a great bunch of people that will help you. Thanks a lot.

3 months ago

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Verified Customer

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Linda

The service person we had was excellent. He found the problem and had the part with him. That almost never happens when you live in a small town like we do. Choice Home warranty sent a repairman that was one hundred miles away. We had to wait two weeks to get our furnace fixed but it was worth it. The repairman was polite, knowledgeable, and prepared. Done in one trip. We will use them again.

3 months ago

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Verified Customer

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Yassin

Before I chose Choice Home Warranty, I was struggling with the cost and hassle of repairing my appliances. Now I don’t have that problem anymore. Recently, they sent an excellent technician who repaired my refrigerator so well that it feels like a new one.

3 months ago

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Verified Customer

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Elsbery

I heard that Choice was a good company. I had become dissatisfied with my previous provider and after reading about Choice and speaking with a few of the team members, I decided to change. I've only had the one service call and that experience was great. The service man was timely, pleasant, knowledgeable and efficient.

3 months ago

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Verified Customer

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Mary Bonnie DeMare

I was very pleased with the service I received. It was easy to schedule a visit from the serviceman to look at my dryer. It wasn’t drying properly. He evaluated it and quickly found the problem and fixed it. Excellent service. Very glad I purchased the Choice Home Warranty.

3 months ago

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Verified Customer

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Carlos Torres

Having a contract with choice was the main reason I chose to work with them. The representative that came to do the repair on my refrigerator was very polite, on time and completed his job in a timely manner. I would love to have him return if ever needed the service again

3 months ago

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Verified Customer

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Kimberly Wyatt

To be honest my last warranty took us through a lot and was not right. We needed another home warranty and through my job I was able to find choice home warranty. I have only used it once and it was great no issues. So for me and my family so far so good.

3 months ago

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Verified Customer

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Christyl

Even though it sometimes the service folks are not able to respond immediately, Choice quickly approves parts and service to get the appliances up and running quickly. They also always send reliable and competent service people.

3 months ago

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Verified Customer

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Luis Miranda

I’ve had to use Choice home warranty a few times. Every time I have the vendors contact me immediately, book an appointment, show up on time, and take care of business. I’ve had no issue with the vendors that Choice Home Warranty uses.

3 months ago

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Verified Customer

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Diane

When I needed help with getting my dryer repaired the process was user friendly. I input my information and needs, I got a response with in 30 minutes telling who the contractor would be and the day and time to expect him. Later in the week he arrived as promised and diagnosed the problem and fixed it.

3 months ago

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Verified Customer

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Richard

The service person was on time. Diagnosed the issue and proceeded to complete the repairs needed quickly . When pulling the dishwasher out, he took his time to protect the flooring from being scratched or damaged when moving it to be worked on, and when replacing it back in its spot.

3 months ago

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Verified Customer

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Robert

We've had to make several claims, three (3) for our refrigerator, and two (2) for our dishwasher, and CHW always comes through. It's so darn easy to make a claim. One of the claims for our refrigerator, it needed a new board, and CHW quickly approved the repair. I highly recommend CHW.

3 months ago

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Verified Customer

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Richard

orginally i thought it was a good idea; but I never use it for the first 2 years of a 5 yr deal. When i realized that i could have used it when my furnace and heat pump went out and had to be replaced I tried to get them to help. they said it was to late to turn in a claim. $13000 mistake. Later I contacted them about a dish washer after 2 months they found a repairman who came and looked at it. He reported back that it would be cheaper to replace than repair. Choice depreciated it and paid me like $ 185 towards a new one. So i went out and bought a new one $600. gave the old one to a recycler. A year later that old dishwasher that was to costly to repair was being used by someone , they had never had it repaired and it was still working. (bad advice from repairman) $400 dollar mistake. That same repairman fixed my icemaker before he got a mile down road it quit working. However last month i called and reported the icemaker problem and a problem with my microwave within a week a repairman scheduled and looked at both appliances. He is trying to find parts for the icemaker and did repair the microwave. For that thank you choice home repair

3 months ago

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Verified Customer

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Ranee Jones

Im very impressed with my Choice Home Warranty. Their app makes filing a claim super easy, you get immediate response and tracking. Appointment for contractors have been made the same day with repairs being done in a couple days of days. Their service providers have also been top notch!

3 months ago

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Verified Customer

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Susan

It's so easy to go online to request a service you receive notificatio that it is being processed. Whenvthe company picks up the order you are notified of the appt The techs that I have dealt with are courteous and knowledgeable

3 months ago

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Verified Customer

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Michele

It was a stab in the dark and a hopeful heart. Tried two other companies and was disappointed. I believe we have used your services twice and were pleased with the comminication, professionalism and service were top notch.

3 months ago

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Verified Customer

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Jeanne Leja

The person I spoke with at the time Frank was very persuasive and even sold my policy and my son‘s policy the first time I used you. I was very disappointed. I felt like I was used and had to pay $75 for coverage that wasn’t gonna be covered, but the second time I was very happy they covered the repair

3 months ago

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Verified Customer

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RODNEY THOMPSON

I’ve had a lot of good service by choice home warranty, but I wish you would’ve told me that you only cover so much of air-conditioning. I would not have been disappointed and upset finding it out when it actually happened.

3 months ago

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Verified Customer

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Marc And Susan Beals

This is my first time using them, so I want to make that clear. I hope in the future if I have to use Choice Home Warranty, the experience will be just as good as this. Choice kept me informed when they were going to arrive, and the service person was very cordial and efficient.

3 months ago

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Verified Customer

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Joanne Jackson

Choice Home Warranty vey professional, understanding about your needing of service, and quick turnaround time when sending help regarding your need. I have shared my great experience with some of my family. Keep up the good customer service.

3 months ago

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Verified Customer

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Leon Houston

Love the service had the opportunity to use this service and the people I dealt with were very accommodating. Booked my appointment quickly and the service man called prior to arriving, performed his duties professionally and responsibly.

3 months ago

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Verified Customer

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Rene

Choice Home Warranty is a great company to work with. The unfortunate part is the contractor that they sent out to assess the issue is not a great company, nor are they knowledgeable. They were trying to come out to address the issue that should've been handled by the warranty and get paid as a side job. The issue fell into the scope of our coverage. Yet we still have no resolution.

3 months ago

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Verified Customer

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Ann

I received a policy when I purchased my home and had to use it a couple of times. When it came time to renew I didn't have a second thought because I'd had two great experiences already. Having the warranty gives me peace of mind.

3 months ago

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Verified Customer

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Andrea

Most things are good customer service is friendly. Trying to get service in my area is difficult but when they finally do find a rep to come they are professional and timely. Although it takes a while. I was out of heat for almost 3 weeks during a very cold snap. I still have not had a microwave and it has been going on since October. They needed to send out a rep who looked at it made his repair details for them a second time to say they will reimburse me for buying a new one. I requested a check and I am still waiting for it.

3 months ago

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Verified Customer

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Ken Dallas, Texas

They responded quickly with the right technicans to fix our applicances & AC.

1 week ago

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Jacquelyn Zarate

I liked that when I filed a claim on Friday 03/13/26, for our water heater to be replaced as it was 12 years old and had begun making noises when heating up, they sent their plumbing tech out the very next day, Saturday 03/14/26. He arrived right on time and was professional and friendly. However, I was a little disappointed that the tech took all of 10 minutes to examine it and told us he would send his report to Choice and we would here from them on Monday 3/16/26 as they are closed on the weekends. We received an email on Sunday 3/15/26 saying they had received his report saying it didn't need repair or replaced.

2 months ago

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Curtis Anderson

One of the best home warranty companies out there! I’ve been resigning up every 3 yrs here in south Florida since 2018 and the service just keeps getting better. You never know when an appliance will fail, but one has a great piece of mind knowing that once you open a claim with Choice Home Warranty, on average a contractor is assigned within the first 36 hrs, sometimes quicker! In 2026 the service fee is $75 per claim, just to note. I also love how you can track the claim and get immediate responses to you questions on the online portal! Most people don’t realize that you can call the assigned service repair tech, and if they took the claim but you realize they can’t respond in a timely manner, you can request CHW to assign another company. They will tell you there’s no guarantee to get a faster response, but in my experience, it’s usually within 48 hrs, again, my experience. Great customer service…A++++

2 months ago

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Verified Customer

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Robert Knight USA

4 months ago

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Keith Thomas

It was easy to file a claim online and pick from a drop down list of issues related to my problem and explain what some of the issues I was having. The technician called and setup a time to visit to investigate my issue. CHW quick response for the technician to move forward with the repair. I paid my deductible and everything was all good. Thank you for excellent service!!

4 months ago

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Verified Customer

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Vedhachalam Kasinathan

My experience with Choice Home Warrenty was excellent. They dispatch the service personnel within 24 hours after the claims is raised. Their approval is very fast and the repair will get completed within maximum of 4 to 5 days (if they have to order for parts). If possible, they complete the repair the same day during the first appointment. I will definitely recommend to my friends.

4 months ago

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Verified Customer

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Stephen

From our first experience with choice warranty we would highly recommend choice warranty. We got immediate response to our problem with our washer. The technician showed up in less than a week. He had to order a part which only took a few days for him to come back and finish the job. He was so very helpful and answered all our questions about our washer which helped us to understand more about the washer itself and how it works. Thank you so very much for washer be fixed. It is running now with no issues.

4 months ago

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Verified Customer

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Richard

I chose to work with Choice Home Warranty because of its strong reputation for reliability, customer-focused service, and commitment to protecting homeowners from unexpected repair costs. I value being part of a company that emphasizes transparency, responsive support, and quality coverage, and I appreciate Choice Home Warranty’s focus on simplifying the home warranty experience for both customers and partners.

4 months ago

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Verified Customer

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Ursula Neal

I was pleasantly surprised how smooth my first ever call for repair service went. From start to finish everything was done professionally and with great care. The technician was very well trained and had the problem figured out very quickly. He explained everything he was doing. A part had to be ordered and was installed a week later since it was Christmas week. 🎄 Happy New Year to you all !

4 months ago

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Verified Customer

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Freddie

I recently had an issue with one of our appliances. I submitted a claim via their website & scheduled a service call within a few days. It was easy & fast to submit the claim. The Technician who came was punctual, courteous, professional, & very knowledgeable. It only took a shirt time for him to diagnose & fix the issue. I have had Choice Home Warranty for over five years & I had used them several times, and I have been very satisfied with there service. I would recommend them to all my family and friends. Thank you Choice Home Warranty.

4 months ago

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Verified Customer

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Dell Brown

Out of the 3 home warranty companies I have been with, Choice Home Warranty is the best! They actually show up and reasonably fast at that. Also fixed my problems same day both times I have had to call them to fix something. I have older appliances so I need the peace of mind knowing I can count on them to get it fixed properly. I highly recommend them to everyone I know.

4 months ago

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Verified Customer

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Sandra Hamilton

Love your company and the safe feeling I have knowing your here for me any time I need to ask a question your always here for me. Now that my husband of over 50 years is gone home and I’m so happy that when I have had to call you yoyr akways helpful and easy to talk with. I hope all who work for your company have a beautiful and blessed new year. Thank you $andra H. 1308 Dixie Down Court Henderson N.

4 months ago

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Mark

4 months ago

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Mike Zimmerman USA

4 months ago

Choice Home Warranty Reviews