Choice Home Warranty: Read 42,108 User Reviews From Real Homeowners

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Verified Customer

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Clydette

I really like the idea of speaking with only American people so that I don’t have to try to understand someone who speaks English as a second language. However, I have not Had great experiences with the technicians that have been sent to my house with the claims that I have filed with choice. The latest being a plumber. I filed a claim three weeks ago tomorrow. My bathtub faucet is still running profusely. The plumber has rescheduled his appointment three times. The most recent was scheduled on a day when I cannot be available for him to come. I have contacted him to reschedule and have heard nothing back from him, which was four days ago. My bathtub faucet continues to run.

1 month ago

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Verified Customer

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Vennie

I've had great experiences with Choice Home Warranty; they've always resolved my appliance issues quickly and professionally. However, my recent experience with Sears was disappointing. They came out to fix my washer but have yet to send the necessary part, leaving me frustrated. Overall, the service has been good, but this last situation was a letdown.

1 month ago Edited September 23, 2024

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Verified Customer

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Yolanda

I've had a mix of experiences with customer service. They usually answer all my questions and solve my problems effectively. Recently, I had to use my warranty for a pool issue, and the service team came out promptly and fixed it without any problems. Overall, I'm satisfied with their support.

1 month ago Edited September 23, 2024

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Verified Customer

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William

I've been a long-time customer and generally satisfied with the service. Most issues are resolved quickly, but my recent AC unit problem took longer due to its complexity. I've had both good and bad experiences with repairs, but overall, the support for my appliances has been reliable.

1 month ago Edited September 23, 2024

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Verified Customer

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Tom

I had mixed experiences with the service. Initially, they sent an inexperienced technician, leading to a second visit. I faced issues with a claim denial, which was frustrating. However, they eventually sent someone who quickly fixed my air conditioning problem. Overall, responsiveness was good, but there were significant hiccups.

1 month ago

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Verified Customer

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Valgene

I had a frustrating experience with my disposal service. I called them out twice, but the issue wasn't resolved, and I ended up paying for inadequate service. Despite my complaints, I received no satisfactory results. Overall, I'm very disappointed with the lack of effective support.

1 month ago Edited September 23, 2024

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Verified Customer

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Phyllis

I've had a few issues, but the service team handled them quickly and professionally. They’re always courteous and responsive. When my water heater failed, they sent a technician right away who did a great job. Overall, I’m pleased with their promptness and professionalism. No complaints so far!

1 month ago

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Verified Customer

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Peggy

I've been a customer for several years and usually receive quick service for appliance issues. My recent experience took longer due to a major AC problem, but overall, I've had satisfactory resolutions for my washer, dryer, and refrigerator. I'm quite pleased with their support.

1 month ago

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Verified Customer

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Patricia

I had some plumbing issues recently, and while one repair took longer due to parts, the service I received was excellent. The technician was professional, thorough, and very nice. I appreciate the timely communication and follow-up. However, I wish the warranty service could be a bit faster for urgent issues. Overall, I'm satisfied with my choice.

1 month ago

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Verified Customer

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Richard

I had a great experience overall. Communication was clear and prompt, which is often a challenge. I had a plumbing issue with my fridge that caused flooding, and their quick response was invaluable. They also addressed my air conditioning problem swiftly. Very satisfied with the service!

1 month ago

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Verified Customer

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Robert

I had a mixed experience with the service. Initially, I was hesitant due to a negative past encounter, but I gave them another chance. They promptly replaced my ice maker, but when my refrigerator couldn't be fixed, they provided a gift card for a replacement. Overall, the service was responsive, but my past issues make me cautious.

1 month ago

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Verified Customer

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Saroj

The customer service experience was positive, with courteous staff who efficiently scheduled a technician. However, there was confusion regarding warranty coverage, as certain appliance issues were deemed not covered, leading to some frustration. Overall, the warranty process has been satisfactory, but clarity on coverage would be appreciated.

1 month ago

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Verified Customer

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Thomas

I found the service pretty good overall, though it was sometimes difficult to get in touch. I had to replace a broken toilet and upgrade my air conditioning unit. While the process was somewhat complicated, they were accommodating and covered what they could. Overall, a decent experience.

1 month ago

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Verified Customer

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Steven

The service was prompt in responding to my claim, which I appreciated. However, their follow-up was disappointing; they arrived late and didn't fix the issue properly. One of my stove burners kept staying on, and while they attempted to repair it, the problem persists. Overall, I expected better service.

1 month ago

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Verified Customer

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Thomas

I had a mixed experience with my recent repair. The repair person initially came to fix my macerator pump but never returned after I paid him. I later learned that the repair wasn’t covered under warranty, which was partly my oversight. However, the product I wanted repaired was eventually fixed, so not all was lost.

1 month ago

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Verified Customer

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Rickey

I found the service to be quite good overall. While it can be a bit challenging to reach them, responses are typically quick and issues are resolved efficiently. I had a complication with upgrading my air conditioning unit, but they handled it well. Currently, I'm awaiting assistance for a broken ceiling fan, and I appreciate their promptness.

1 month ago

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Verified Customer

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Mirtha

I had a great experience with customer service. They were responsive and addressed all my concerns promptly. When my air conditioner broke, a technician arrived quickly and fixed it in no time, which was a relief during the heat wave. I'm currently waiting on a washer repair, but I'm confident they'll handle it efficiently as well.

1 month ago

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Verified Customer

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Laurel

I recently had a water leak in my house and called for repairs. The contractor was knowledgeable and efficient, but I was disappointed with the wait time for the fix. Overall, the service was good, but quicker response would have made the experience better.

1 month ago

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Verified Customer

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Patricia

I've had mixed experiences with the service. While customer service has improved significantly and my recent repair was satisfactory, my past issues with warranty claims have been frustrating. I faced challenges with a denied claim despite my repairman’s recommendation, leaving me unhappy with the inconsistency in their information.

1 month ago

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Verified Customer

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Michael

I had a great experience with their service. They responded quickly and were thorough in addressing my concerns. The technician explained everything clearly and even provided tips on preventing future issues. I appreciated the promptness and professionalism throughout the process. Highly recommend!

1 month ago

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Verified Customer

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Michelle

I had mixed experiences with the plumbing service. They were responsive and sent a technician promptly, but I was surprised that my repipe request wasn't covered. However, the technician who fixed my leaking faucet did an excellent job. Overall, while I appreciated their promptness, I was disappointed with the coverage limitations.

1 month ago

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Verified Customer

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Owolabi

I've had a great experience with my warranty service. They were responsive and addressed my air conditioning issue promptly when I moved into my new home. Additionally, when my refrigerator started leaking, they sent a technician quickly who did an excellent job. Overall, I'm very satisfied with their service!

1 month ago

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Verified Customer

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Oluseye

I found the customer support to be quite satisfactory, although I haven't interacted with it much outside of online channels. Overall, my experience with the warranty has been excellent, with no issues at all. I'm pleased with the service I've received.

1 month ago

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Verified Customer

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Larry

I had a positive experience with the service. They were responsive and provided feedback when I had questions. Recently, I had issues with my air conditioning and laundry appliances, and the technicians were prompt and efficient in addressing the problems, ensuring everything was fixed properly. Overall, I'm satisfied with the support I received.

1 month ago

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Verified Customer

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Michael

I had some issues with overcharging on my claim, but the company was great at working with me and reimbursed me fully for my latest claim. I also faced a problem with my AC after vacation, but they allowed me to use my own trusted service tech and handled the paperwork smoothly. Overall, their support has been fantastic!

1 month ago

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Verified Customer

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Janet

I had a great experience with the service. They were very responsive to my calls and always helped me as a senior citizen. The technicians were prompt and cooperative, accommodating my needs for scheduling. I also appreciated their assistance with my washing machine issue, providing a coupon for a new washer. Overall, very satisfied!

1 month ago

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Verified Customer

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Joel

I had a frustrating experience with service calls. For my frozen pipes, no one showed up despite my requests, leading to costly repairs. My air conditioning took weeks to get fixed, although the technician who finally came was excellent. Overall, the service was disappointing, though one technician did provide great help.

1 month ago

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Verified Customer

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Julie

I had a mixed experience. Initially, I struggled to reach customer support, leading to frustration. However, when I needed service for my ice machine, the response was quick, and they managed to send a technician the same day. I appreciated being able to change technicians easily, but the overall service still left room for improvement.

1 month ago

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Verified Customer

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John

I had a frustrating experience with service calls for my pool issues; they sent several technicians who couldn't resolve the problem, and I ended up paying for visits that weren't covered. On the other hand, I had a positive experience when my refrigerator's ice maker broke, and it was replaced without hassle. Mixed feelings overall.

1 month ago

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Verified Customer

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Ladonna

I had minimal interaction with customer support, so I can't provide feedback on that aspect. However, I did have an issue with the ice maker in my refrigerator, which was promptly addressed by the technician who replaced it. Overall, my experience was satisfactory.

1 month ago

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Verified Customer

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Karen Shenker New York, NY

I received prompt service for my appliance repair, and the technician was efficient. However, my experience with the warranty was frustrating; the coverage was unclear, and I faced communication issues with customer service. Overall, while the repair was successful, the warranty process needs improvement.

1 month ago

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Verified Customer

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Karyn

I recently had to deal with some appliance issues at home. My refrigerator's ice maker was acting up, and the repair process was quite straightforward. Additionally, I faced a leaking hot water heater, which was also addressed efficiently. Overall, my experience with appliance repairs has been manageable, though it can be a hassle.

1 month ago

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Verified Customer

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Kimberly

I had limited interaction with customer support, which was fine, but I can't provide thorough feedback. My experience using the warranty for a refrigerator repair was positive; the technician had the necessary parts and fixed it promptly. Overall, I'm not completely comfortable sharing my experiences due to limited engagement.

1 month ago

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Verified Customer

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John

I've had limited experience with the service, but when I did, the response was quick and satisfactory. Unfortunately, I had to pay out of pocket for a recent water heater issue, as warranties typically don't cover such repairs unless there's a major problem. Additionally, my thermostat and air conditioner broke, which added to my frustration.

1 month ago

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Verified Customer

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Joseph

I had a mixed experience with the service. They were responsive and resolved my air conditioning issue quickly, but I was disappointed when my claim was denied. However, my recent stove repair went smoothly, so overall, they have potential. Just wish the claims process was better.

1 month ago

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Verified Customer

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James

I had mixed experiences with my warranty service. One technician incorrectly suggested I needed a new air conditioning unit when it was just a missing wire. Another took weeks to replace parts on my dryer, but it still didn't work afterward. I did manage to replace my hot water heater successfully, though. Overall, the service could improve.

1 month ago

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Verified Customer

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Lanita

I had a great experience with their service. They were responsive and very helpful, especially as a senior citizen. Even when they couldn't send a technician, they allowed me to use my own and reimbursed me, which was fantastic. The communication with the service company was also smooth and accommodating. Highly recommend!

1 month ago

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Verified Customer

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Hussein

I had a great experience with the service. They were prompt and efficient, resolving my washing machine issue quickly after a minor scheduling hiccup. The air conditioning problem was also addressed the next morning after my claim. Overall, excellent service and very helpful, especially considering my household's needs.

1 month ago

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Verified Customer

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Coni

The service has been inconsistent; while some staff are capable, others fall short. I recently had to use my warranty for a refrigerator issue, and the replacement process took an unusually long time. Overall, my experience has been frustrating and disappointing.

1 month ago

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Verified Customer

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Edith

I had limited interaction with customer support, and while it was fine, I can't provide detailed feedback. I'm not entirely comfortable answering these questions due to my lack of experience. However, they did repair my seat and address my bathtub issue, which I appreciated.

1 month ago

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Verified Customer

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Felix

I had a quick response to my request regarding an issue I faced. The service was prompt and efficient, addressing my AC leak the very next day. Overall, I’m satisfied with the attention and care provided. Highly recommend for timely assistance!

1 month ago

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Verified Customer

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Cindy

The customer support team tried their best to assist me, but my air conditioning issue remains unresolved. After a brief fix, it stopped working again, and I didn't receive satisfactory answers when I reached out for help. I'm left without air conditioning and feeling frustrated.

1 month ago

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Verified Customer

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Debbie

Overall, my experience was smooth with clear communication. However, I faced issues with a denied claim for my air conditioner until a competent technician resolved it quickly. I also had a serious leak from my fridge, which I managed to contain until help arrived. Prompt service is essential, but I hope for more consistency in technician quality.

1 month ago

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Verified Customer

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Daniel

I had mixed experiences with the service. One technician just looked at the issue and charged me without helping, which was frustrating. However, another technician promptly repaired my air conditioner the next day. Overall, the service quality varied significantly.

1 month ago

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Verified Customer

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Harold

The customer support experience was minimal, but overall satisfactory. I had an issue with my stove top that required a reset, and I used the service to fix my dryer. However, I will need to reach out again as the dryer seems to be malfunctioning once more. Looking forward to a resolution.

1 month ago

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Verified Customer

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Dale

I've had a great experience with their service. They are prompt and efficient, always resolving issues quickly. Sometimes it takes a bit to get a response, but once they do, they're on top of everything. Recently, they repaired my AC without any problems. Highly recommend!

1 month ago

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David

I had a great experience with my dryer repair; the process was smooth, and the repairman did an excellent job. However, I faced some challenges when my water heater broke. Overall, while repairs can be difficult, the service for the dryer was top-notch!

1 month ago

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Edward

I had limited interaction with customer support, so I can't provide a detailed rating. However, I've used the service multiple times, and it was effective, especially for resetting my stove top. Overall, my experience has been positive.

1 month ago

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Hirendra

I had mixed experiences with customer support. They are generally prompt and courteous, responding quickly to issues. However, I faced confusion regarding my warranty coverage for my above ground pool, as the information provided was misleading. While my air conditioning issue was resolved efficiently, the warranty policy needs clearer communication.

1 month ago

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Frances

I had a great experience overall, but I recently faced an issue with my water heater. It went bad, which was disappointing. On a positive note, I had to replace my garbage disposal a little while ago, and that went smoothly. Hoping for better luck with my appliances in the future!

1 month ago

Choice Home Warranty Reviews