Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Donna

The AC technicians were on time, very experienced, and friendly. They detected the problem with our AC system, and did the necessary repairs within an hour! We recommended Choice & their technicians to some of our neighbors, but unfortunately they were talked into buying a new AC system by AC companies costing them thousands of dollars! Thank you Choice for repairing our system & saving us thousands of dollars!!! .

3 months ago

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Robert Cuffee

I always like Choice Home Warranty and they treat me with respect and do a good job .Amen

2 days ago

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Mark Reid

So far very good - I needed a toilet repaired and the tech was prompt and efficient!

2 days ago

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Avani Jambudi

The online claim system is easy to use and status gets updated in timely manner.

2 days ago

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Marie Pride

Choice Home Warranty is reliable and they will send someone to your house as soon as possible.

2 days ago

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Wendy Elizabeth Dodson

I have contracted CHW for over 5 years and they are always responsive and on time for every repair!

3 days ago

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Sharon Kargatis

Well, so far they’ve done very good to me. My furnace broke down and they fixed it.

3 days ago

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Timothy Shack

Unable to provide service vendors in s timely manner. Offered the ability to choose our own, however providers had no interest in going thru Choice’s process. Then Choice arbitrarily closed the claims.

3 days ago

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Michael Williams

The service provided was top notch. The vendor was very knowledgeable and professional.

3 days ago

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Jackie Vaugthn

Affordable price & recommend on a military support sight. They offer discount to veterans

3 days ago

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Miguel Garcia

I think choice warranty is the best co. Out there. I recommend you to all mybfrienda.

3 days ago

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John McFadden

Replaced broken door spring but repair man said other spring should be replaced too but choice did not cover the cost of 2nd spring

3 days ago Edited December 2, 2025

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Manuel Perez

Every thing is ok i wish the lowes gift card could be more and come faster last time I went a month without a refrigerator

3 days ago

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Tami Fossum

I bought 3 plans and service and response has been excellent- best investment I made!

3 days ago

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Shelly Waddell - Megan and Danny Messere

Quick response time and the repairs have been completed by qualified technicians.

3 days ago

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Charles and Ava Gaccione

They are a reputable company and provide great service recommendations to anyone

3 days ago

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Paul

So far it is great the few times in needed to use it repaire man was there by next day

6 days ago

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SBATTLES

Choice Home Warranty has been a very pleasant experience. Im surprised at how efficient, polite, precise and actually I've gotta say "excellent" they are. Every step was handled with ease. Initial call, next step; contacted within 24 hrs by repair company, appt. made. They showed up on time, called first . Inspected washer, ordered part. 3 days later, called, made appt to install part. Did it. Washer works! Exactly how it should be. I've had 3 different HW companies since buying this home. First Amer. expensive, cost kept going up, didn't even have a claim. 2nd Select, horrible. 3rd Sears, really bad. Choice will be my HW company forever. They make me believe that a company can still be excellent at what they do! No BS.

4 months ago

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Tammy

The only thing we’re having difficulty with is getting returned calls when we have an issue! The installation of our new HVAC SYSTEM WAS PERFECT AND CLEAN!! The only problem was we did not get the ac system we were told we were going to get? We asked the installation company to tell CHW WHY, with no avail!! We expected a higher seer rating but that did not happen!! But all in all we are very happy with the new ac!!! They acted fast and we did not have to suffer long at all without ac!! I would definitely recommend CHW BECAUSE OF THE RISING COSTS FOT A NEW AC SYSTEM IS CRAZY AND GETTING WORSE EVERY YEAR ! So we are extremely satisfied with the job that Snowflake ac and Choice Home Warranty did!!!!

4 months ago

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David Cox

Submitting a claim through the Choice Home Warranty website has been a breeze—it's quick and user-friendly. I’ve been especially impressed with how fast they review and decide on claims; the turnaround time has been lightning fast. My only dislike is with the local repair services they assigned—none of the issues were resolved on the first visit. That said, every repair was successfully completed on the second trip, and I only had to pay the standard service fee for the inital visit each time, with no extra charges for labor or parts. All in all, it's a fair trade-off for the convenience and coverage.

5 months ago

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Ella

Deal sounded good and turned out not to be true. What's the point of a home warranty if you still have to come out your pocket. I had to pay over $1,000 to replace a hot water heater, their vendor's cost was $2,200+, SMH. My vendor's cost was $1,800 but they would only cover $500.

1 week ago

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Anurag

Generally easy to work with. During peak summer took them 2 weeks to send someone out to fix AC. Rejected what I thought was a valid claim for malfunctioning compressor.

1 week ago

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Mark Schneiderman

I signed up for this home warranty expecting peace of mind, but it’s been nothing short of frustrating. When something breaks, they do not send qualified technicians promptly—sometimes no one shows up at all. Instead of honoring their coverage, they look for any excuse to deny the claim, whether it’s blaming “pre-existing conditions” or saying the issue isn’t covered. Communication is poor, delays are constant, and the entire process feels designed to avoid paying for repairs. If you value your time and money, steer clear of this company. A warranty should provide support, not stress.

2 days ago

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Carolyn

I have been happy with them before. The latest fix was on my refrigerator and it is doing the same thing as before I had it fixed. Water is collecting under both the right and left vegetable bins and freezing there.

2 weeks ago

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Jeff Sawyer

They are suitable for routine tasks, such as a plumbing leak. However, for expensive items like A/C work, they will avoid addressing the real issue of replacing the coils (which have a known leak) by simply recharging the freon and hoping the problem goes away. This has happened to us now four times (for $75 per visit).

2 weeks ago

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Lori

They are terrible.! They deny claims for no reason. I had a refrigerator go out and they took over 2 months just to get someone out to look at it. They are a terrible company to work with. Items are covered but they charge you to replace them and say it is because they have to update the system to replace the compressor. They said they had to change the wiring to the compressor. I watched the repairman change one for the other and there was no change of wiring.

2 weeks ago

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David

We paid a deductible to the plumber to come out and fix NOTHING because in order for him to access the components they would have had to remove tile. They told me this is not covered under warranty and that none of the items he needed to do to fix the tub were covered under warranty. So all we did was pay the deductible, turn off the circuit breaker and we have a permanently broken tub now. Warranty is WORTHLESS!

2 weeks ago

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John

My contract with Choice Home Warranty covered plumbing, however, when I submitted my claim for the bathroom and kitchen water faucets which were both twenty-one years old and falling apart and not functioning I was told that my claim was refused because the photos submitted with the claim indicated the. faucets appeared to be "broken" and not damaged by normal wear and tear. I paid my premiums as a greed, however, CHW did not pay the claim as they agreed to do.

2 weeks ago

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Brenda

They have been great on all of my claims. The only reason I didn’t give them a five, was appointments and resolutions sometimes took longer than I would have liked.

2 weeks ago

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Karen

They have a hard time finding reputable contractors to work for them. It took from 12/24 to 10/25 before they could send a person who knew what they were doing to repair my HVAC. He was knowledgeable and professional unlike the first person they sent. Then choice ask me to pay $780.00 to the repairman for additional parts to replace the compressor. We decided to get our own repairman and let them pay what the compressor cost back to us when we had a new unit installed. I would not recommend Choice home warranty.

2 weeks ago

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Mary

People are friendly, not pushy. I have had only one experience to fix something but he was knowledgeable and professional.

2 weeks ago

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Rochelle

You don’t want my feedback, I had issues with my garage door wheels which you guys wouldn’t replace because it was covered. My garage doors are basically new barely used.

2 weeks ago

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Laura

CHW provided a 8.5 year old coil replacement - older than the failed coil that they took out. I cannot get a proper warranty on the "new" coil because it is so old. They also undersized the unit. They will not fix their mistake because the replacement is not currently broken. After multiple inquiries, I am getting pushed around and not given straight answers. Why bother with CHW when they are only causing bigger problems for me in the long run?!

2 weeks ago

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Iruthia

I was excited to get CHW but now I am unhappy, dissatisfied and disappointed as my monthly rate was increased and service call rate too was increased without notifying me. I tried calling resolutions but NO RESPONSE! I am now negotiating with AHS. Thanks

3 weeks ago

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Earleen

they have showed up as expected and made repairs. there workers have answered any questions. You can apply for help on line.

3 weeks ago

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Reba

After my very few claims that you have paid me hardly nothing, I wish I had my money back. Paid cash for a 5 year plan! Waste of my money. Last claim you did come through with $200 for a new dishwasher that cost $600. You once sent an appliance repair man to fix an electrical problem which you refused to fix because it was outside but house but on my porch. Will never recommend you to my worst enemy Reba Jan Proctor Foley AL

3 weeks ago

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Loren Angel

The men are very prompt on arriving at the scheduled time and had the repair done in a matter of minutes. Thank you very much

3 weeks ago

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Angela

Paying every month and then had to use for my washer, came out quickly,charged me $100 and tell me if I want it fixed my portion would be another $200, I don’t think so I can buy a new one for a few more hundreds

3 weeks ago

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Rhonda

I have been waiting a month to get the seal on the freezer door of my refrigerator fixed. Because the seal is worn out ice keeps freezing up on the inside of the freezer door and it has started freezing on the inside of the other wall and completely freezing inside on my food. They keep sending me wanting me to give feedback on their company and I’m just telling you the truth. This feedback is going to hurt them and it’s their own fault for not fixing my refrigerator.

3 weeks ago Edited November 20, 2025

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Onnalee

Choice warranty service providers are fast respond, approvals with a fast turn around and repair done right away ! Very happy with their service .

3 weeks ago

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Aaron

Was very professional and was pleasantly surprised how quickly the technician arrived to the house. A little disappointed on how long it took to receive the part but the repair was quick and the oven was working again.

3 weeks ago

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Leonard

Took to.long to replace our gsrbsge cuckoo Took over 20 days to replace our garbage disposal and when I Called got a person who spoke broken English had no idea What they were saying

3 weeks ago Edited November 20, 2025

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Patricia

I never need to worry about my appliances , when something’s wrong I call and a technician comes out and fixes my issue

3 weeks ago

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Andrew

We purchased a home warranty to fix things that break down. However, you find ways around it. Such as my water heater when it went out because the tank started leaking. Well we don't cover the tank was the reply. Then our ice maker started acting up and the reply was "The company shoould cover it because there are recalls on it. However, the company didn't cover it because it was bought as a dented appliance. Therefore, they won't cover it, and neither will you. Needless to say, I will not be purchasing another year from you.

3 weeks ago

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Norma

The appliance dealer came out and charged me $150.00. He said he would order a part for the dishwasher. I never heard from him. I left message after message with no reply. One time he answered and said he would look up when the part would be in and call me back in a few minutes. He never called back. My last message to him was forget it. I have bought a new dishwasher. I will not be calling for your help again!

3 weeks ago

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Alma Ames

My stove was fixed quick ly but I keep getting the run around about my washer being fixed o need some to call me about it.tne workers are very professional

3 weeks ago

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Bonnie Harrison

I have received Choice Warrenty service twice & received prompt, excellent service both times. Communication was courteous & responsive.

3 weeks ago

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Karen Milton

Choice should do more research on the service providers they send to clients home. I had a person to come out fixed my AC and charged me fees since I used my credit card. I used 3 credit cards 12% fee. But yet I feel like the person I spoke to at Choice thought this situation was laughable due to I should done my own research.

3 weeks ago

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Joseph

The price was right and servicer is quality. Serviceman (Justin) was respectable and knew his work. (My dryer) works just fine now.

3 weeks ago

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Patricia

I own a duplex I was under the impression if my policy had two different addresses. That meant two different apartments. Wrong. My water heater went out on my unit. I paid the plumber with choice $ My second water heater went out. I was told 1 water heater with my policy. They claim it was wrote incorrectly. But I was not paying for duplex policy for 7 months Go figure

3 weeks ago

Choice Home Warranty Reviews