Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Bobi Neher Temple, Texas

The sales rep was knowledgeable and offered a Senior Discount as well as a promotional item mentioned in the solicitation letter. It is easy to sign up, and I have a 30-day money-back guarantee at a great rate! Thank you.

3 weeks ago

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Ron Saint Johns, Florida

My first and only claim thus far contained absolutely no dialogue with the techincian that you all hired. You immediately denied the claim without a conversation. The technician was extremely knowledgable so one would think a warranty company would consult with the technician they hired before coming to a conclusion. Granted there is an appeal option but you would expect some dialogue from the start. I received a message from the technician of the denial of the claim but no explanation to him.

3 weeks ago

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Pablo Cruz Kissimmee, Florida

I am truly satisfied with Choice home warranty. They answers almost immediate and the chosen technician, get in touch within 24 hours. In my case, my clothes dryer was fixed in the first and only visit.

3 weeks ago

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Cindy Lang Jacksonville, Florida

The second company you sent did a wonderful job. They were at my home at the time they said, called ahead to let me know and did excellent work. As for a home warranty, I would recommend every one have one.

3 weeks ago

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Anthony Ellis Dallas, Texas

So far, the technicians/vendors that have been dispatched were good. I really think you guys need to evaluate the "authorization hold" process. I was unable to submit a claim but because you "preauthorize" before submittal, the hold is on my account, and it takes forever to get it released. I wish you would also look into finding more vendors for rural areas. Having to wait 2-4 days is crazy.

3 weeks ago

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Catherine A Fisher Janesville, Wisconsin

The contractor you chose only had techs in my area 1 day a week. This has now taken close to 3 weeks and I still don't have my A/C fixed. I was messaged my tech would be here between 1 - 3 and I am still waiting! This is the 3rd time I have spent an entire day waiting to have my A/C fixed.

3 weeks ago

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Lauraine Johnson Redmond, Washington

I gave the sales person kind of a rough time. But I’ll let him know that I was not in it to be gypped or cheated on and he agreed and after that, I mentioned a couple things to work on to see if I could bring the price down and it did. So I’m new to this one and we’ll see what happens.

3 weeks ago

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JJ Peacock Washington Township, New Jersey

The technician arrived on time, professional, fair, reasonable and seemed very honest. The challenge was getting the appointment scheduled the CHW, there was some confusion on the original appointment being cancelled but no one could figure out who cancelled the meeting. CHW emails were conflicting with the phone calls from the technician

3 weeks ago

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Lillian Atlanta, Georgia

The technician that you sent to my home, fix my problem, was very courteous and found the problem in no time.. He was very courteous and took off his boots before he even came into the house. That impressed me.

3 weeks ago

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Nestor Salazar Valrico, Florida

It took 3 days to get my air conditioner fixed. For important things like air conditioning in florida it should be a max of next day service. but appointments often are 2 days or more, which makes think a customer it’s a way to force clients like me with a contract to obtain services from a separate company faster and avoid using the services already paid for.

4 weeks ago

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Verified Customer

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Nageswara Uppu Menomonee Falls, Wisconsin

Had an issue with my water heater burner not firing, call Choice. They sent a technician right away, approved the claim and was able to replace the unit or the weekend.

2 months ago

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Verified Customer

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Nyla McCarthy Portland, Oregon

I was not asdigned a tech for 3 days. He then did not cone to the appointment. I had to negotiate the AI system online, which is not user-friendly, and ended up managing to get a real person. My case was then reassigned. 24 hours later I received an email suggesting I find my own repair person and I would be reimbursed. This is not great customer service

2 months ago

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Verified Customer

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Shelia Bernard Lafayette, Louisiana

An attempt with Choice Home Warranty due to positive reviews. Now I’m able to leave a honest positive review with my experience of Choice Home Warranty!

2 months ago

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Verified Customer

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Karma Hughes Phoenix, Arizona

Lower than market value for replacement of small appliances. Inconsistent assignment of companies & technicians for claims. Phone representatives with language barriers related to writing specific details on claims. No reward or benefits for current policy holders Suggestion; annually give free month to continue with CHW.

2 months ago

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Verified Customer

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Julie Cavalli Rocklin, California

Each time I needed help with something in my home, Choice Home Warranty immediately followed through getting my issue taken care of. I’m a very satisfied customer.

2 months ago

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Verified Customer

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Phuong Denver, Colorado

The Case manager has no idea how a furnace work. It worked normal before and got issue. So now a technician was assigned to fix it. He fixed it and then wanted to up sale by asking to add C-Wire, refused to connect the current wire with the furnace in order to connect with the thermostat. The Case manager basically just didn't have a glue what is going on, repeated like a robot that Choice Home Warranty does not cover C-wire. I didn't ask for cover C-Wire, I asked for the technician to come back and bring my furnace back to work as it should be with its current wire like before. No need to add anything.

2 months ago

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Verified Customer

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Tonya Haywood

Work doesn’t get done right then and there. Send person out. They assess. Then eventually return to fix. Plumbing is the issue. They will fix but not replace as instructed by professional plumbers. So if leaks occur, they will only come out and be instructed to fix leak but not damage done by leak. If they let the professionals do their jobs it would be a good company. Will not be renewing. They outsource calls so you will be speaking to people who don’t live in US so they don’t understand fully the emergency situations are when speaking to them. Sadly the only time you speak to someone in US is when they are selling you a Home choice warranty deal.

2 months ago

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Verified Customer

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James

I was led to believe that I would. have coverage to include my HVAC System. I purchased my condo in August of last year. The unit received a passing grade during the pre-purchase inspection. I secured a maintenance contract providing 2 semi-annual inspections. A recently completed inspection revealed leaking of the coils. My reading of the contract (which I should have done earlier) indicated the HVAC system was not covered. Since the system was 14 years old, I opted to replace the unit at a cost of $8,000. There was also a $3,000 maximum reimbursement for anything covered per my reading of the contract. That sure would have been a helpful to reduce my out of pocket cost.

2 months ago

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Geri Abel Middletown, Delaware

Nick came out and even though the problem I wad was not covered, he did an excellent job. Our water heater is 11 years old and since we didn’t want to have a flooding problem, Nick is going to replace it for us and we were satisfied with his knowledge and compassion in helping us to get a new one instead of waiting for this one to go.

1 month ago Edited July 1, 2026

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William Chester, New York

I liked the honest explanation the program offered when I first made contact with the program. I was given an explanation as to what Choice offered and everything stated has been shown to be true. This is an honest and professional program.

1 month ago

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David Crissman Santa Clarita, California

Upon making a claim, I receive a notification of service within an hour or two and then the technician calls and the work is usually completed within 48 hours. I am very satisfied with Choice and do not hesitate to recommend to friends and relatives.

1 month ago

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Surletha Hicks Columbus, Georgia

This is a good company for small repairs. I do know if any other company would do better when it comes to replacing the item. But after you have gotten a second opinion that agrees with the first opinion, that should be enough to help pay for a replacement without looking for excuses to get out of keeping your word to share in the replacement costs.

1 month ago

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Barry Kluger Phoenix, Arizona

I had two tech visits today, one for my dryer and one for my dishwasher. I was pleasantly surprised by the amazing service and coverage from CHW. I have been leery of coverage through warranty companies, but this experience was seamless. Both vendors were thoroughly professional, neat, personable and explained what was being done.

1 month ago

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Guy Byrd Charlottesville, Virginia

I can only comment on my enrollment experience yesterday, which was handled by "Jake". If Choice Home Warranty lives up to all the things Jake told me, including his statement that my monthly fee will not be increased after twelve months, then I will be a happy new customer.

1 month ago

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Sabrina Small Houston, Texas

I trust them to do the job right it takes a little long to get an appointment maybe about a week but once the technician gets here, he tells me exactly what’s going on. What part he has to get and how long he think it’ll take to get here once he gets the part schedules me another appointment to come right back out and the job is done so I’m very satisfied at this point.

1 month ago

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Leslie Chaffin Hutchinson, Kansas

I liked that they paid the fee for the technician to come and diagnose what was wrong with the dishwasher. I also found the people I talked with at Choice were friendly and helpful. What I didn't like is that I was careful to find a comparable dishwasher in about the same price range for the replacement, but instead of paying the full cost of a new dishwasher, I received about 75% of the cost of the new dishwasher. I had purchased the home warranty with the understanding that if an appliance failed, the warranty would pay the replacement cost. I must have misunderstood this part.

1 month ago

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Not happy Phoenix, Arizona

The technician Hershy P. was most professional with a wonderful personality. Hershy diagnosed the problem and got right to work fixing it. As far as CHW, I am very disappointed with this warranty company who I have been with for far too long with very minimal claims. I rated the quality if service based on Hershy P.; not CHW.

1 month ago

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SUZANNE Webb Atlanta, Georgia

After years of paying monthly premiums, this is the first time submitting a claim. The claim application was easy to complete. The response time was good. The technician who completed the work was professional and knowledgable. He completed the work in a timely manner.

1 month ago

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Henry Singleton Port St. Lucie, Florida

Ken was very knowledgeable and was able to diagnose the issue quickly. He explained the problem, the fix and set up the follow up appointment to complete the job before leaving. I will request him if any future issue with covered appliances.

1 month ago

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sandra oswald East Hampton, New York

Have experienced helpful repairs; some service calls were not the best service experienced; some were fantastic. Of late Customer Service with 1- Representative was not rewarding or helpful but CHW came thru and was able to get the policy updated. For that I am very thankful and appreciate the service. Having to pay for the same problem does not make sense when the original Claim was never completed -- and reissue of new Claim is for the same issue...... but I'm grateful that the policy was restored! So very grateful. Thank you.

1 month ago

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Demetrio Prado San Antonio, Texas

I like the way the went over all the coverages and how the coverages work. I liked that we also didn't have to pay the policy all up in front for the full year and we are allowed to pay on a month to month basis and not locked into a contract for the full year.

1 month ago

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L M Davidson, North Carolina

When my HVAC unit needed repair, the claim process with Choice Home Warranty was easy. A technician was assigned quickly, the problem was identified, and the claim was approved expeditiously. Excellent service and courteous technician.

1 month ago

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Maria Powell Sells, Arizona

⭐⭐⭐⭐⭐ Excellent customer service! The representative was friendly, professional, and explained everything clearly. He made the process easy to understand and answered all of my questions thoroughly. I felt confident in my decision thanks to his knowledge and patience. Highly recommend!

1 month ago

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Steve Banks Clanton, Alabama

I filled out about choice home a while ago I was curious about what was coverd and honestly how much I have never contacted any other company so I called this morning and talked to Maurice and I was very pleased knowledgeable and very polite after I talked to him I signed on Thanks Maurice

1 month ago

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Melissa D. D. Houston, Texas

My service claim was for the repair/replacement of my garbage disposal. The technician, Javier, did a good job. He requested to replace the garbage disposal which was approved. He came on time and finished the job in a reasonable time.

1 month ago

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Jeff H Appleton, Wisconsin

Choice home warranty has always been a rapid response home warranty program that provides quality service providers and did not fail this time either. The plumber was very kind and came prepared to make all the repairs necessary to the garbage disposal, which we greatly appreciated.

1 month ago

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Trevor Mann Alexandria, Virginia

I like going one place for these items. The only dislike is some of the vendors that are chosen. I had my HVAC looked at 4 times with 3 being by Choice sent contractors. If the first vendor was thorough it would have been a manufacturer warrenty repair.

1 month ago

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R Pugh Cocoa, Florida

installed new ceiling fan with lights. old one no good. techs were very good at the job and friendly. office just needs to keep customers advised of status of date/time of job. thanks to the company and techs for a job well done.

1 month ago

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ginger cronnelly Budd, Illinois

CHW is the best decision we’ve made. It allows us to enjoy our home. Our appliances aren’t new but they are far from old. Sometimes they just need some maintenance and we just can’t do it any longer. We don’t know what we’d do with CHW. They’re professional, friendly and quick.

1 month ago

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Amelia A Justice CORP CHRISTI, Texas

I was very pleased dealing with your Agent Sean. He answered all my questions, clarified anything I didn’t understand. He was patient through all my questions and concerns. He was very clear and precise as to the coverage your company has to offer. He was professional but easy to talk to. Thank you.

1 month ago

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Verified Customer

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Rama

I am with Choice warranty for 3 yrs now and used their service many times. But for one experience it was good. I was able to manage my rental home even while not being around.

3 months ago

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Verified Customer

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Dwayne

Choice covered items my previous warranty company did not. Trying to get someone on the phone was a task, but I learned the online claim process, I prefer it now.and found it to be better at navigating through the process

3 months ago

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Verified Customer

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Mary

They reacted quickly to my request for assistance. Wading thru the AI part was a bit frustrating. I did manage to finally reach a human. The Plummer they sent did quickly solve my problem.

3 months ago

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Verified Customer

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Louis

I have been with CHW for quite some time, although I wish I could get same day service I realize that that's not realistic. CHW has always come through for me. The customer service is excellent.

3 months ago

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Verified Customer

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Mary

The team was knowledgeable and professional and kept me informed every step of the way. They cleaned the area and had my air conditioner running like new in a reasonable amount of time.

3 months ago

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Verified Customer

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Justin And Shannon Holder

So far, our experience has been great. Choice Home Warranty finds us a tech in a timely manner when we submit a claim, and they’ve covered many things so far when we need them to!

3 months ago

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Verified Customer

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Gayle

Everything they told me went the way they said. They were prompt in responding to my claim and service men were great. They showed up when they said and completed the repairs quickly. scam

3 months ago

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Verified Customer

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Lonnie

It was the best decision i made to choose Choice. You have gone beyond the expecte. Great serice, response and the tecnicians ver nowledgeable and professional. I would recommend everyone joinCHOICE HW

3 months ago

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Verified Customer

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Todd

The original claims agents are very friendly and helpful. But in our latest claim, we had a unique plumbing issue that had to be upgraded to a claims specialist. While she was knowledgeable, she was also very cold in explaining why they would only pay for “builder’s grade” as per the contract. The original plumber got frustrated and pulled out.

3 months ago

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Verified Customer

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Steve

I received a quick response & an appointment to repair my washing machine within a couple of days. The technician from LG was great & completed repairs on first visit. Perfect! Service expected, service delivered.

3 months ago

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