Choice Home Warranty: Read 43,693 User Reviews From Real Homeowners

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Verified Customer

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John

I had two appliance issues recently. The service for my dryer was surprisingly quick, with repairs completed in about a week. However, the heating issue has been frustrating; it's taken much longer as I'm still waiting for parts after a month. Overall, the responsiveness was good for the dryer, but the wait for the heat repair has been disappointing.

3 months ago

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Verified Customer

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Jerry

I had a mixed experience with customer service. While the staff was very helpful and attentive, I faced issues with coverage and follow-up. After reaching out about a television that stopped working, they were supposed to investigate but didn’t get back to me. Overall, the helpfulness was appreciated, but the lack of follow-through was disappointing.

3 months ago

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Verified Customer

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Carol

I had mixed experiences with the service. While the representatives were effective and responsive, it often took too long to get updates or have technicians dispatched. My last experience with appliance repairs was frustrating due to long waits for parts, which impacted the overall satisfaction. The service itself is great, but the contractors they use seem to be the issue.

3 months ago

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Verified Customer

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Carolyne

I had a good experience with customer support; they were responsive, although I had to reach out a few times. When I needed assistance with my AC unit, a technician was dispatched promptly and resolved the issue. Similarly, I had a problem with my refrigerator, but a local company was able to fix it quickly. Overall, I'm satisfied with the service.

3 months ago

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Verified Customer

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Anonymously

I had issues with my refrigerator leaking and the ice maker not working. It took multiple technicians to finally identify and fix the problem, which was frustrating and involved extra service fees. However, I also experienced a water line leak at home, but the response time was decent, and they addressed it promptly. Overall, mixed experiences with service.

3 months ago

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Verified Customer

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Darrell

I had a mixed experience with the service. While the representative was efficient and responsive, I was overwhelmed by frequent renewal calls. I faced issues with a dishwasher repair that was never completed, but the furnace service was excellent, with a knowledgeable technician who assured me everything was fine. Overall, good service but communication and follow-up need improvement.

3 months ago

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Verified Customer

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Maria

I've been with American Home Shield for decades but have grown increasingly dissatisfied, especially with scheduling appointments. My experience with Choice has also been challenging; I had to schedule multiple visits for my washing machine. The technician's reliability was disappointing, as they didn't show up as promised. Overall, the company is decent, but the scheduling issues and technician reliability need improvement.

3 months ago

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Verified Customer

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Ronald

I had a generally positive experience with the company. They were prompt in serving me, but I was unhappy with the technician's reliability as they failed to show up as promised, causing me to cancel a doctor's appointment. However, when it came to fixing my heating unit, they were efficient and resolved the issue quickly. Overall, good service despite some hiccups.

3 months ago

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Verified Customer

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Karen

I had a mixed experience with the service. Initially, we faced issues with our dishwasher due to a missing serial number, which led us to buy a new one. However, the service team was professional and provided thoughtful explanations during our interactions. Overall, while there were challenges, the quality of service improved with subsequent visits.

3 months ago

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Verified Customer

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Terry

I had a confusing experience with the service calls. There was miscommunication about appointment times, leading to multiple back-and-forths before I finally got clarity. Additionally, the repairs didn't last long; issues returned shortly after fixing, and I ended up paying for repeated service fees. I'm unsure if the technicians are addressing the problems adequately.

3 months ago

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Verified Customer

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Ken

I had mixed experiences with the service. The technician was excellent and fixed my microwave quickly after my mishap. However, I was frustrated with customer service when my leaking refrigerator needed urgent attention right before Thanksgiving. They initially said it wasn’t an emergency, but the technician arrived on Thanksgiving Day and resolved the issue, which I greatly appreciated.

3 months ago

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Verified Customer

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Leroy

I had a great experience with the service. They were very responsive and addressed my issue promptly, despite a slight delay due to high demand. After a couple of days, my air conditioning was fixed without any further problems. Additionally, when my refrigerator broke down, the repair service was excellent, and it's been working perfectly since. Highly recommend!

3 months ago

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Verified Customer

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Ernest

I had a great experience with the service. They quickly addressed my electrical issue, and the technician did an excellent job. However, when I faced heating problems in several bedrooms, the initial response was slow. I had to find my own plumber, but once I did, Choice escalated the situation efficiently and I received my reimbursement promptly. Overall, a mixed but ultimately positive experience!

3 months ago

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Verified Customer

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Carolyn

I had mixed experiences with customer service. While they were responsive and sent a technician quickly for my refrigerator leak before Thanksgiving, I was disappointed when they initially deemed it non-emergency. However, the technician did an excellent job fixing it on the holiday. On the other hand, my microwave repair was frustrating; the technician claimed to fix it but didn’t, and follow-up was lacking. Overall, the service has potential but needs improvement in consistency.

3 months ago

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Verified Customer

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Julie

I had a mix of experiences with this service. Initially, they were prompt and professional, addressing my issue quickly. However, I faced a frustrating situation when they couldn't resolve a microwave problem, and follow-up was lacking. Thankfully, a recent heating check was handled efficiently. Overall, it's a decent service, but consistency is needed.

3 months ago

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Verified Customer

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Jj

I've had a positive experience with their customer service. They respond quickly and have been courteous and professional. I called for plumbing issues and had my toilet leak fixed in just a couple of days. Although my heating claim was initially denied due to maintenance issues, I've since taken care of that, so I'm hopeful for smoother service in the future.

3 months ago

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Verified Customer

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Dejuana

I had a mixed experience with the service. The quick response time for my toilet issue was impressive, with a technician arriving in just a couple of days. However, I faced a delay with my hot water heater replacement, as the technician was late for the scheduled appointment. Overall, the response time is generally good, but consistency could improve.

3 months ago

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Verified Customer

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Brian

I had some issues with my washer, and the service was all online, which was a bit inconvenient. However, a technician came out and assessed the situation, determining that it was more cost-effective to replace it rather than repair. They provided me with the replacement value, and I was able to order a new washer easily. Overall, the process was smooth despite the initial hassle.

3 months ago

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Verified Customer

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Rosalyn

I've always received quick responses from the technicians when needed. Recently, they handled my heater issue well, despite a slight delay in getting the pump. I also had a clogged toilet, and they were prompt in addressing it the next day after I corrected my address. Overall, I'm satisfied with their service and their commitment to fixing problems efficiently.

3 months ago

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Verified Customer

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Lidija

I had a mixed experience. While the team was helpful and quickly resolved one issue, I was frustrated when a technician claimed extra work was needed, which turned out to be unnecessary. However, when our fridge broke, they provided clear guidance and a check for a replacement, which worked out well. Overall, some good support but inconsistencies in service.

3 months ago

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Verified Customer

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Polly

I had mixed experiences with customer service. While I was pleasantly surprised by the quick response and scheduling for an appointment, I faced issues with the air conditioning repair that required multiple follow-ups to resolve. Additionally, my refrigerator needed refrigerant due to a leak, which added to my frustration. Overall, the service could improve.

3 months ago

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Verified Customer

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Jean

I had a mixed experience with their service. The response time was quick, but the technician who came for my garage door opener didn't do much, just suggested I get a new one. More recently, I had a leaking toilet issue; the first technician thought he fixed it, but I ended up needing a second visit for a proper fix. Overall, I appreciate the promptness, but the effectiveness of the repairs could improve.

3 months ago

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Verified Customer

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Bob

I had a positive experience with the service. They promptly addressed my leaking faucet and replaced it without any issues. Communication was minimal since everything was handled online or over the phone, but it worked out fine. I also had to call them once for a heat pump issue, and the technician did a great job fixing it. Overall, I'm satisfied with their service.

3 months ago

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Verified Customer

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Justine

Customer support was challenging due to long wait times, making online correspondence difficult. My experience with the warranty claim was mixed; while the initial process was easy, the compensation offered for my oven replacement was disappointing. However, I had a smooth experience for my mother-in-law's heating unit repair, which left us satisfied.

3 months ago

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Verified Customer

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Sandeep

I had a positive experience filing a claim; everything went smoothly. Although I haven't interacted with customer support yet, I can't rate that aspect. I initially planned to use the service but decided to hold off since the issue resolved itself. Recently, I did call for assistance, and they were quick to send someone out to fix the problem. Overall, I'm satisfied!

3 months ago

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Verified Customer

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Allen

I had a mixed experience with the service. Initially, I wasn't sure what to expect, but the response was prompt and they handled everything well. I had a technician come out for my garage door, and while he made some adjustments, it felt like a quick fix. For my dishwasher, he checked it and noted it just needed a new switch, but unfortunately, they don't make those anymore. Overall, the service was satisfactory, but I wish there were better solutions for older appliances.

3 months ago

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Verified Customer

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Faith Prentice

So far I’m having a great experience with this home warranty company. At first I was skeptical because the representative who signed me up hung up on me when I didn’t want to use choice warranty for both my properties. I didn’t even know I was signed up until I got an email but I have since submitted a claim and it was a smooth process. The service fee was $100 compared to $85 I pay with my other home warranty company but since no issues so far I have no regrets. The vendor/company used to take care of my issue was awesome so kudos for using good companies thus far!

3 months ago

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Verified Customer

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Gina

I’ve had choice as my warranty company since may 2020. Overall the service has been a blessing. You submitted claim, it has gotten approved fairly quickly and then you make the arrangements with the company they pick to do the work. The one thing I’ve learned is that the date and time the technician is supposed to come differs from when the technician is actually going to be there so always follow up with the technician.

3 months ago

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Verified Customer

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Kathryn

In my case, I requested to speak with the representative on my claim. My representative called me the same day. I appreciate the speed and willingness of your representative when speaking to them. They willingly agreed to a cash replacement for my item, so that I could take advantage of sales at other locations. They explained that there would be a longer wait, but were very gracious for the entire call.

3 months ago

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Verified Customer

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Julie Andrews

I have used Choice Home Warranty about four or five times in the last three years. It’s incredibly easy to go online and enter a claim. They are immediately responsive (within 24 hours or less) and quickly assign a local company to contact me. Should there be a question regarding approval for a specific repair, they are equally as quick getting back to me. I have been nothing but pleased with the service and professionalism. This is one of the best investments I’ve made.

3 months ago

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Verified Customer

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Eric Myers

Recently filed claim for the replacement and or repair of my HEATING system so far we’ve been working collectively on negotiations to bypass confrontations. At any moment I should hear a decision on the direction of my claim so far so good thank you so much for the work and the time we both put into this to reach a positive settlement. Thanks for your time. Happy new year and God speed!!!

3 months ago

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Verified Customer

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Hilda Ayala

The man that came to service our sink disposal, was pleasant and knowledgeable on how to repair the system. He didn't not speak English and asked if we could write any questions on our cell. He answered our questions as best he could. I would highly recommend him. He made sure the disposal was working, asked for food to put down the drain and put the disposal to make sure it was working.

3 months ago

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Verified Customer

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Shirley Jones

I was very impressed by Chris, the technician who serviced my call regarding a broken garbage disposal. He not only solved that problem but recognized another one that he also solved. He is very thorough and knowledgeable. Please reward Chris with a reward. In the future, if I need to make another service call, I would like Chris to be the technician you send.

3 months ago

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Verified Customer

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Paul

Prompt response and scheduling. My first time using the warranty and was very satisfied.

6 days ago

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Verified Customer

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Darlene

I love this insurance company. They are so good at getting my claims done quickly and on top

6 days ago

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Verified Customer

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Wilma

The technicians came in a timely manner, they were very trustworthy and knew their jobs

1 week ago

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Verified Customer

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Felicia

I had to unexpected things that stopped working back to back. They were prompt and very professional.

1 week ago

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Verified Customer

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Don

Saved money. Peace of mind knowing that if I have any major repairs coming up, they will be taken care of by Choice.

1 week ago

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Verified Customer

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Sally

I had a plumbing problem and called Choice. I had a plumber at my home by 11;00 AM the next morning.! Kudos

1 week ago

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Verified Customer

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Roberta

Claims have been handled quickly. We have been told that our hot water heater is failing but won’t be eligible for claim until it fails.

1 week ago

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Verified Customer

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Jason

I was wrong to think that all I would have to pay for a replacement would be the service fee. They considered many things as "modifications" that they would not cover and I had a lot of out of pocket expenses.

1 week ago

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Verified Customer

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Alorina

Service is completed satisfactorily. I highly recommend Choice Home Warranty to friends and colleagues!! Thank You!!

1 week ago

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Verified Customer

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C99x

Had a water heater go out. CHW was great getting it fixed for me. Turn around 3mo later the new tank is leaking. Put in a claim. Paid 100 for my service call only to find out a warranty job is going to end up being $650. Apparently my previous installer didn't even update the breaker to accommodate the new appliance, nor did he even tell me about it. Had to find out the hard way when the appliance didn't even work after he left. Was a big mess and still is. Be careful. CHW is great for some things but absolutely will not cover others even when it deals with whatever system is being replaced.

2 weeks ago

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Verified Customer

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James

My Septic company notified me that my tanks needed to be pumped. Choice Home required I pay an additional fee to have a second opinion which I did. They then approved the pumpout and I had to pay $325. I paid extra to have our septic system covered, but the additional $425 I had to pay doesn't seem to sit right with us. It costs $500 for a pumpout, so where am I saving money by purchasing a warranty? We will not be renewing!

2 weeks ago

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Verified Customer

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Aura

CHW handled my claim in a expert manner; their staff was responsive and appropriately answered all my questions. Overall the service was amazing!

2 weeks ago

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Verified Customer

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Candyce Underwood

My A/C unit went out; long story short, they denied my claim because the refrigerant coil was rusty and stated it was a pre-existing condition. I explained that rust is a normal occurring process in an older unit and out of my control but they still denied my claim. You'd think that they would at least cover a portion of it, $10,000 for my new unit when I thought I was covered by the so-called 'best warranty company in the business '. I may have to rethink my options with staying with this company.

2 weeks ago

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Verified Customer

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Lynn Davis

Service technician was excellent However, getting approval for repairs took longer than convenient. i was without water for two days and hot water for another day

3 weeks ago

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Verified Customer

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Mary Eileen Burke

On the whole I've been satisfied.I did have an occasion with one of my appliances that took months before it was resolved. It finally was replace

3 weeks ago

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Verified Customer

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Donna Battisti

Worst company ever! Total waste of money. Takes days to hear back from them. Total run around to cover claim. When you do need service for something, it's not covered! I have a few more months to go and when my contract runs out. I am done with them forever! Warning SAVE YOUR MONEY do not go With Choice Home Warranty!! The worst customer service. They do not use the best contractors.

3 weeks ago

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Verified Customer

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Ellis

What I like about Choice Home Warranty is the customer service it provides, coverage of my appliance and expertise of the repair service provided.

3 weeks ago

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