Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Lucille

Many promises were made when I joined the Choice Home Warranty. They made me feel as though I would be treated fairly when in actuality they just wanted my money. I was convinced to join their company and it cost me $5,000+ which is suppose to cover me until 2027. I am sorry I extended myself for so long because the very first attempt I made to use them; I was denied. After that, everytime I use them, it cost me $85 and that's before any services were performed. It cost me over $200 for refrigerator repair and finally they sent me a voucher that wasn't even enough to cover the cost.

3 weeks ago

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Verified Customer

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Cathy

I like choice home warranty. They work hard to fix broken appliances. Iffen things aren't right they make it right. Customer service is wonderful.

4 weeks ago

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Bharat

Disappointed with the way my claim to fix toilet flush leak in to toilet. Inspite of requesting the tech from Capri Engineering, to replace the canister valve, the tech insisted and replace the inlet float valve in to the flush tank, which did not fix the issue. When I gave this info to Choice they asked Capri to send their tech. The Ownee, Mark whom I called said he will bring dye to test leakage, and cane without any thing. Asked me if I hv food color to use, which I did. It hv. He waited for 5 min and sad he does not see any leakage and made VERY RUDE remarks that I was nitpicking !!! I asked him how does he concncludevtgat without testing with the dye which he was to bring and test and told him that I hv no time to keep complaining if the issue was fixed. He apparently reported to Choice that the issue is fixed!!!? I complied to ur.Cust device, so I was sent a link to access and fix appointment with ur specialist. The specialist just would not take my word that the issue still persisted. Eventually I was frustrated and tried and fixed it my self. I can send you proofs of receipt of canister valve that I bought from Lowe’s and replaced myself, looking at a YouTube video!! Incurred $22 for the same in addition to waste of all my time pushing my claim. Very very disappointed and frustrated with the rude attitude of Capri Engg owner and your totally useless support!!! VEEY VERT VERY DISAPPOINTED!!! Wonder whether you would care to reimburse the cost of canister valve, if I send you the receipt from Lowe’s?

4 weeks ago

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MARCIA STAFFORD

Even thou everything is automated and I was never able to speak to a agent, everything went seamless. The contractor contactor 3M was amazing, they contacted me within 24 hours and was out the very next day and made the repair.

1 week ago

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Verified Customer

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Nick

The Tech found the problem quick and had to order the part . The next eeek the part came in and he had installed in an 1/2 hour and we were back in business!!! Very happy with the company you sent!!!

1 month ago

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Steve

Communication was extremely difficult. Your Auto system made notes regarding the fact that we did not want a particular plumbing company to come here. However, twice the appointments made were with the company. We said we would not allow here! Very frustrating not being able to speak to an actual person. Once we got the correct plumbing company, things move smoothly and we were happy.

1 month ago

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Amine

Todo muy bien en el servicio, le doy 4 estrellas por que demoran un mes en enviar una tarjeta de Lowe’s para comprar el electrodoméstico y dan muy poco, estuve mirando en estufas como la mía y voy a tener que poner más dinero.

1 month ago

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Verified Customer

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Craig

Every thing has been good so far but I will reserve judgment until my clothes washer is fixed. Technician came and looked at it in a timely manner and Choice Home Warranty gave him authorization to fix it just haven’t heard anything since .

1 month ago

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Frank

We put a claim in as our thermostat was not working properly. We were set up iwith Comfort Solutions, LLC. The representative came out, identified that we needed a new thermostat and in 2 weeks installed it. The following week we received a letter from Comfort Solutions informing us that they no longer would be providing services for home warranty companies. We were very disappointed to hear that you other companies are not paying these companies promptly and fairly. Please explain why this is and how you plan to earn our trust.

1 month ago

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Verified Customer

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Laurie Beach

A friend referred me to your company. The one and only time I’ve used my warranty program, the process very user friendly and the electrician was knowledgeable, professional and courteous.

1 month ago

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Verified Customer

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Daniel

The drain plug in one of my bathrooms broke off, rusted and corroded. I called to make a claim. "We don't cover that" was the response I got. I just paid $513.00 (with senior discount) to get it fixed. I used a plumbing company that Choice Home Warranty uses. It took about 30 minutes. Outrageous!

1 month ago

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Verified Customer

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Lanette

I have had Choice Home Warranty for several years and never used it. I did not know how easy it was. The repairmen were very courteous and explained what they were doing. I will surely call again.

1 month ago

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Verified Customer

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LINDSAY WRIGHT

I chose CHW because they were offered through corporate incentives. Im not sure I'm going to stay with CHW sure to the level of difficulty of dealing with the company. I work in repair, I understand how these things work. We would NEVER make a customer jump through so many hoops all without ever even getting to talk to a human. It's despicable, honestly. I'll likely be switching to American Home Shield. Ice asked for confirmation from them that they'll repair my dryer that y'all denied without even talking to me and I still have yet to talk to anyone about this yet

1 month ago

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Verified Customer

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Rick

Your services were recommended by the VA organization that helped me buy my house. However I have had a couple of problems that were not handled well. 1- dishwasher, I never received reimbursement for replacement. This was out of pocket. 2- when home heating system failed, resolution not resolved. 3-when shower drain was clogged, plumber assigned to the job never showed up, kept rescheduling. Decided to get plumber on my own. Cost more than your service call.

1 month ago

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Verified Customer

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Janice R Bell

Heard more TV ads. Called about a big rubber tire rim that was held in place by large screws in the outside. Not sure what made it happen. Your company said only handles parts breaking down.I can see it both ways. But that’s why you didn’t get a 5

1 month ago

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Carol and John Taylor

I have had excellent service from Choice warranty. They took very good care of me both times I have called. I have no problem with them. I appreciate all their help. They seem to give me the best service out of all the home warranty. I have had I really appreciate their help.

1 month ago

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Verified Customer

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Laurene Farynyk

The most current claim has been taken care of, however, the previous claim which was out in before Thanksgiving has not been rectified yet. I’m still waiting for the prepaid card for $272.00 to put toward the purchase of a new dishwasher. I’ve had to go through the holidays without the use of a dishwasher. This has been an extreme inconvenience

1 month ago

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Verified Customer

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Nina Wooldridge

I called when my heat went out at 39 degrees outside and they put me with a company 5 days out that was inexcusable I called back and the next company they set me up with the same thing I called the company myself and got better redults

1 month ago

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Verified Customer

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Willard Norman

I have had one claim with them so far, which had do with my heating system. Called and put in my claim and with 24 hours a technician came out and fixed everything. God Bless

1 month ago

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Verified Customer

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Peggy Murray

Service tech was here on Dec 23 told me I needed a new flame sensor that he would order however I never got a call back I called on Jan 2nd he told part had not come in yet. He is supposed to be here at 1 pm today to install it. I feel the process was long and no follow up. I switched to Choice in September from a company I used for years however I am not happy with this first experience with Choice.

1 month ago

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Verified Customer

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Rasendra

Company is good but not keeping promises. When they sell warranty they will present as they will cover everything etc. Issue - they don't schedule tech for more then week or so. Once tech goes on site he writes report and then go back to company, you will not hear for few weeks for the resolutions. Most of the time they will deny the claim with really none justifiable cause . I have tenant moved in the home and issue started. I had open three claim for three issues. They did not cover any of them. Still, I was liable for vendor trip cost . So this warranty are not good. I am ready to cancel warranties with my all properties and handle my self with handy man when issue comes up This is cheaper and faster then paying Yearly subscription and still you end up paying charges

1 month ago

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Verified Customer

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James

They were fast and efficient in getting some one to come out and checkout my hheater, the service rep was very friendly and got me going again,I would recommend them to anyone that needs work done, very knowledgeable

1 month ago

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Verified Customer

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Dwight

Well it's hard these days to find people to do things for you in these days and times. And to cut out the hassle of searching for experience people is a task.So to relieve me of the headache of finding a quality repair company l leave it up to Choice Warranty.

1 month ago

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Verified Customer

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John and Ellen Rannells

Annual pricing and service fee fairly reasonable. Update on service was efficient. For certain circumstances like no heat would appreciate faster service. Technician that fixed our furnace was very knowledgeable, efficient and friendly.

1 month ago

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Verified Customer

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Darren Dugar\'Stewart

I liked the idea of being online but have had a few bad experiences, the places when I Yelp them are average at best so not sure what the vetting process is like. I was given sprinkler coverage as an incentive to purchase an additional year, only to be DENIED for a sprinkler issue. The company charged me cash for the service but whats the point of having insurance only to come out of pocket. I felt duped and felt like this was a terrible customer experience

1 month ago

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Verified Customer

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Frederick White

Choice Home Warranty was very responsive. EXCELLENT SERVICE. The contractor was equally as impressive. You are the GOLD standard as advertised. I have referred others. Many thanks, Frederick W

1 month ago

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Verified Customer

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Robert

I like that after contacting Choice Home Warranty they took care of business contacting a repairman to check on the service needed and was efficient with following through with repairs needed or replacement.

1 month ago

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Verified Customer

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Jeffrey / Linda Dufrene

CHW has proven to be a high quality company to deal with. Each time it has been necessary to contact CHW because of appliances or other issues, my problem has been quickly resolved .

1 month ago

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Verified Customer

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Nick Wimberly

Awesome experience with Choice Home Warranty! Very quick response and completion to our repair needs. The repair company was clean and orderly. The Choice Home Service agents were knowledgeable and attentive

1 month ago

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Verified Customer

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Susann Mckee

Choice Home Warranty has been the best warranty company I have ever worked with. They respond quickly and have always delivered a satisfactory result. I have used them numerous times for the rental houses that I own.

1 month ago

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Verified Customer

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Fulvia

Sergio from Sears home services was very good in his job He told me that the furnace is old and AC as well But I can wait until this coming summer to replace both In the meantime is working fine and there is no cormen monoxide coming out of the unit

1 month ago

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Verified Customer

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Sharon

This time around, they assigned a plumbing company to come diagnose the issue, who then obtained approval from CHW to fix the problem. It was quickly assigned and subsequently resolved!

1 month ago

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Verified Customer

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Mary

I was not happy with the agent assigned to me and truthfully disappointed with the out come of this claim. Company say repair or replace, ( I agree within reason) however the amount given wasnt even enough to replace item. I wasn't looking for top of the line but maybe an additional $100 to be closer to actually replace item. Would I renew i will have to think about that.

1 month ago

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Verified Customer

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Fred

Responsive, usually good and knowledgeable contractors. Had only one problem with a plumber who was unable to fix the problem. They replaced him with someone more knowledgeable but we did suffer floor damage due to the delay in changing plumbers. This second and 3rd chance policy needs to change ,

1 month ago

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Verified Customer

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Jaye

This particular experience with Choice Home Warranty went exceptionally well. The technician named Thomas and his aid did a great job. Professional, quick, friendly, etc. Thanks again guys.

1 month ago

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Verified Customer

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Charmaine

Choice Home Warrantee has no apparent control over their contractors. They sent me a Plumber to replace my Water Heater and he disconnected the Humidifier and failed to reconnect it to the New Water Heater. I had to wait for Four Seasons to tell me that my Humidifier was not connected. Who does that ?? Is this plumber so incompetent that he forgot to re attach my Humidifier. And now I can get him to come back and finish the job that he was paid for. Good Services Plumbing and Excavation ought to change their name. And Choice Home Warrantee ought to see to it that their contractors finish the job. 9 times he's promised to return and complete the job and he hasn't made it here yet. And maybe the worst part is that Choice Home Warrantee is after me to renew my contract saying we'll give you 2 months free. How about just getting your contractor to finish this simple job ??

1 month ago

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steve tunnell

Heater went out while freezing outside. Arranged through CHW late that afternoon for a technician to come out and by early the next day he arrived. Blown fuse issue was replaced and within an hour I was up and running. They used SEARS for repairs and they were very professional, knowledgeable, and very easy to coordinate with. May G-D continue to bless Choice Home Warranty and SEARS

3 weeks ago

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Mary Carol Demby

It was a very easy process to sign up for this home warranty. My rep (Miguel G.) was knowledgeable, friendly, and answered all my questions. He recognized that I had previously had a home warranty (on a different home) and only had a few technical questions for him. He offered me a VIP (senior) status and gave some amazing discounts!! Hopefully I won't ever need to use the warranty, but should a problem arise, I have piece of mind knowing the systems and appliances are covered!

3 weeks ago

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Verified Customer

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Deborah

We are having a terrible time getting our double wall ovens fixed. These KitchenAid ovens are practically new. We have been doing without our ovens for about one month, and this time of year we should be baking cookies! We had an appointment scheduled, but then it was cancelled—no call or email or text. Everything seems to be going out at the same time. Our built in microwave also went out. We were offered $180 for it. It will cost $1800 to replace it. Our built in refrigerator apparently could not be repaired also. Again we were offered a minimal amount to replace the refrigerator. I had to pay over $8000 to get a new refrigerator. This whole experience has been devastating. I am considering not renewing my plan. There needs to be an option to replace an appliance with an appliance of at least equal value.

1 month ago

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Verified Customer

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Sherry

I like being able to file a claim online, and usually I am contacted pretty quickly by a repair company. I’ve had a few claims through the years, and only once a repair person did not show up. My washer died and they sent me a check towards a new one because it was not worth it to fix it.

2 months ago

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Karen

The warranty provides a simple and relatively inexpensive way for a customer to get a tradesman/ technician to address each specific issue. But the rates paid to the technicians are so low compared to the norm where I live, that you wait weeks, for someone to be located and assigned. They do offer you the chance to find your own technician and get reimbursed. But they offer $100 per hr and the technician rate is 2 or 3 x that so you only actually get a small amount of the repair reimbursed.

2 months ago

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Carol

Choice Home Warranty is a reputable company that is true to it's word. If they can't fix your item, they will replace it. Their repairmen are knowledgeable and efficent. I have had occasion to use their services more than once and would recommend Choice Home Warranty without hesitation to anyone.

2 months ago

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Verified Customer

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Robert Nua, AS

I had a great experience with customer support; they listened to my issues and responded quickly. Although there was a mix-up with the scheduling of the technician, it was resolved without any problems. The technician was efficient and fixed my oven promptly. Overall, I've always received good service for my appliances.

2 months ago

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Joseph Nua, AS

I've always had a great experience with their service. They listen to my problems and respond quickly, ensuring everything is taken care of. Recently, my dishwasher broke down, and they had someone out to fix it the very next day. The part was installed shortly after, and now it's working perfectly again. Highly recommend!

2 months ago

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Verified Customer

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Richard Nua, AS

I've had mixed experiences with customer support. Often, I have to wait for a callback, which can be frustrating. The first service visit I scheduled had a lot of miscommunication, but the subsequent visit went smoothly. Recently, I needed a furnace replacement, and I'm still waiting for it to be installed. Overall, it's been a decent experience despite some hiccups.

2 months ago

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Verified Customer

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Sandra Nua, AS

I had a mixed experience with the service. While they were prompt in fixing my shower issue, I faced delays with the refrigerator ice maker repairs. The first time, it was just a filter replacement, but the second required a more extensive fix. Overall, the service is good, but communication could improve.

2 months ago

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Verified Customer

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Robert Nua, AS

I had an issue with the appliance repair service. They didn't communicate well and arrived without notifying us in advance. Additionally, the washer malfunctioned and wouldn't stop running. Overall, the experience was frustrating due to the lack of communication and unresolved appliance issues.

2 months ago

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Verified Customer

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Claudia Nua, AS

I had a great experience with the service! They were fast and reliable when my water heater boiler erupted, arriving in less than an hour. They also quickly fixed my microwave when it started turning off suddenly. The technician was knowledgeable and efficiently addressed the issues. Highly recommend!

2 months ago

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Verified Customer

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Edward Nua, AS

I recently had a great experience with their service. When my garbage disposal broke, they sent someone out quickly. I also had a water heater issue, and they replaced it without any hassle. Overall, I'm very happy with the quick turnaround and responsive support, despite some minor problems I've encountered.

2 months ago

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Verified Customer

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Rita Nua, AS

I recently called in for assistance with my hot water heater, and I was impressed with the prompt service. They sent someone out quickly to resolve the issue with my central cooling system as well, which made me very happy. Overall, I'm satisfied with their responsiveness and support!

2 months ago

Choice Home Warranty Reviews