Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Alicia Stack San Antonio, Texas

I accidentally submitted my complaint before finishing writing entire issue. Immediately sent update stating this to choice, was told to just make technician aware, yet Choice made me make 2 claims causing me to pay two fees to the plumbing company that had to come out twice in same day. I’ve never had a smooth claim. For my over the range microwave. Choice sent young kid with his very pregnant wife to pull microwave out of wall. Parts few everywhere. Was a mess. I don’t understand how it is that complicated. I’ve been with Choice for years but am seriously considering a different company or just putting that choice monthly fee in savings for times like this and let homeowners insurance deal with huge things. I pay over 1200.00 a year for this nonsense and only to speak to third party people across the world who are clueless and do not care. Or betterAI with the auto response. Run from this company

1 week ago

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DS Niagara Falls, New York

2 claims attempted and 2 claims denied. First was at the beginning of 2026. Ice maker freezer created a block of ice in the bottom of the freezer. We had to chisel our way into the freezer to see what was wrong to begin with. Tried asking them for assistance to fix the issue and were told that it was not covered. (We spent $30 and 2 hours routing the water lines to the freezer and isolating it to avoid future issues, is running fine) Second- Just 2 weeks ago (8/2026). Our hot water tank sprung a leak. We have an oil furnace and water tank (at the time). I put in the request for service after hours and gave as much information as I could in their form. I called back the next morning to clarify that we had an oil hot water tank and that it was covered by the plan. The woman I spoke with told me not to worry and to give them until the end of the day to get a technician out to us. Timeframe reference- submitted claim request on Wednesday after they closed (430ish EST), called Thursday morning 8:30am when they opened and spoke with first representative at 8:39. Later I received an email stating that we could call our own technician, which I did on suggestion from family. Technician was present in our home by 1:30pm. He diagnosed and sat with us to try and submit the claim through the portal that they requested we use. Only for me to have to call customer service and get a completely different portal because their AI was not updated with the change and we were trying to submit to the wrong warranty portal. Technician spent an extra 45minutes with us to verify the claim was submitted. They then texted our technician stating that the warranty does not cover oil hot water. Called customer service line back and questioned this. 1st attempt was to tell me that I was not honest in my submission and they are not at fault. I have print out of my chat with their AI telling me they received the notice that morning (8:39 phone call) and noticed the mention of an oil furnace but it would not effect the claim. (This AI message was specifically at 12:04). When I read it to the representative and asked why if this were the case, I was told by the woman I first spoke to did not make it a point to tell me THEN that is was not a covered item. She had no answer, just told me that the claim was not covered. I am currently on hold to cancel the policy they have been charging my father for the last 3 years, denying the only 2 claims that he has tried to make. Their $33/mo tag is not true as the policy paid for is over $40/mo.

1 week ago

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David Jacksonville, Florida

They are very professional, so far only one experience with them and I like what I see would recommend them to my friends and family

1 month ago

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Rose Austin, Texas

I have used Choice Home Warranty 2 times and I am very satisfied with the response and the results. The technicians have been super!

1 month ago

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william New Berlin, Wisconsin

Had an issue with the vendor. Canceling my appointment three times. Choice home warranty help me with another vendor who resolved my issue,

1 month ago

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Jerry Tulsa, Oklahoma

Incredible service from a certified GE repair company. On time, professional, and knowledgeable. Great experience with CHW. I highly recommend them.

1 month ago

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Dennis Fort Worth, Texas

The contractors overall are good although some could improve their customer communication scheduling and follow-up. Some have stood me up on appointments.

1 month ago

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Mary Las Vegas, Nevada

I have had a few issues and they were very quick on getting people out here and fix the issue each and every time.vivlove them.

1 month ago

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Richard And Deborah Bird Cedar Rapids, Iowa

You are prompt. Always do a great job. And always leave me feeling great about the final results. You are simply amazing. Thanks

1 month ago

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Julia Hollins Annapolis Junction, Maryland

They are quick and reliable. Some companies you have to track down to get an appointment. I have been nothing but happy with Choice.

1 month ago

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JOHN Cleveland, Tennessee

I’m just saying that Choice Home Warranty has been the best thing ever! Customer service is amazing! Thank you very much for your service.

1 month ago

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Gayle Brainerd, Minnesota

I really like the man they sent to repair my A/C. He did a great job, very friendly, and got the job done and you’d never know he had been there!

1 month ago

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George Ohara Miami, Florida

A service person did incredible job , ringing the cause of the problem. He showed his professional service and courtesy.

1 month ago

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DARLENE DICKSON Ashburn, Virginia

The washer was barely putting out water so we needed a control water panel so they went and put a new one in. They were professional and nice.

1 month ago

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Deborah Budd, Illinois

I spent $150.00 for service fees and I still have the same problem I have a bathroom sink plugged up and a tub that still leaks sending my water bill sky high.

1 month ago

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Mary Dooley Allen, Texas

So far everything has worked good Have not had any problems except my understanding was I would only have the one co pay I had

1 month ago

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Bennett Davis Terry, Mississippi

We sent a email to Suzanne Michaud about the pricing and installation of a hot water heater from our gas company and haven’t heard anything from her. We rejected the pricing that u all sent because we felt that it wasn’t right or to much. We have been calling Suzanne for days now and she has not returned any of our calls. So we are not please with you all at all. She could take the time and return our calls.

1 month ago

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Clotella Crawford Mullins, South Carolina

It’s been burning up hot since June 15. Jones Electric come to collect money and claim to fix it but 2 days later it’s broken again. He even told me it’s to hot, wait until the evening. He just won’t do right! I call and text but seldom hears from him! Are you sure that you want him on your team. If he doesn’t show up today. I’m calling the better business bureau! I’m sick of being hot and my decorations of candles are melting. I’ve lost 5 already!!!

1 month ago

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Verified Customer

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Dina Apex, North Carolina

I have Choice insurance many years . It is very easy to make a claim. Technicians always in time and providing good job.

1 month ago

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Russell Bebout San Jose, California

Last recent claim for a washer claim took over a month to address. Current claim for a LG microwave not working. Unit is 16 years old. Cost for two repair visits will exceed low $200. range to just replace this unit.

1 month ago

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Pamela Euless, Texas

For the hot water tank it was great but for the air conditioner took to long had to call another guy to fix it hoping they will reimburse me so far nothing

1 month ago

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Sabrina Simpsonville, South Carolina

Choice Home Warranty was able to compensate for the appliance where I was able to obtain another one that was similar. Thank you

1 month ago

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Rita Cookeville, Tennessee

I have had challenges with my last 2 repair orders and have called customer service about them. I was also promised a $200.00 refund for the mix-up with the hot water heater but I never got it!

1 month ago

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Verified Customer

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Debbie Jackson, Georgia

It is affordable and so far when I have needed the service, it has been handled quickly and correctly. I would recommend them to anyone.

1 month ago

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Pauletta Urbana, Maryland

I disliked the fact that my claim for a sink faucet repair was denied. The handle to the faucet came off due to the normal wear and tear of getting water out of the faucet. CHW said that the handle was broken therefore it was not covered. The handle was not broken! It simply came lose from everyday use. The claims manager I spoke to was not helpful at all. I feel let down and disappointed with CHW.

1 month ago

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Charles Arlington, Texas

You don’t pay for the labor. Some of the companies you pick don’t talk about payment plans if available. When asked for a refund I was told No right away. I told the lady “you should read the reviews about your company, she said (there just reviews they don’t mean anything to me, people will keep using us anyway) Your Managers put on a really good act of caring on the phone.

1 month ago

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Bruce Honolulu, Hawaii

Dislike the notification process…there should be at least 1 day advance notice when tech arrives….NOT THE DAY OF…..

1 month ago

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Sheila Suffolk, Virginia

They canceled no the plumber you chose. Cancel that 45 minutes after I sent home all day long and then I had a leak under my kitchen sink that was supposedly fixed by a plumber. You sent out early part of this year and it's leaking again. And no callbacks.

1 month ago

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Jovan Arlington, Tennessee

I do not recommend Choice Home Warranty. They send substandard contractors to the home for repairs. It took them over a month to repair a leak from my HVAC system which caused a large amount of damage within the walls and floors of my home. I called several times to speak with a manager they never called me back. Now I have to do an Insurance Claim for the repairs. Do not choose Choice Home warranty

1 month ago

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Edward Macon, Georgia

I’ve always scored CHW with a 50, this time since I needed a replacement part CHW wouldn’t spring for an original part so I paid for it myself.

1 month ago

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Jackie High Point, North Carolina

I had my refrigerator to start leaking water. The technican came and repaired it. Very nice Gentleman and he repaired it. Working great.

1 month ago

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Jeanne Christofferson Fresno, California

My ac went out June 9th in Fresno with HOT weather..CHW made an appointment for July 12th,,, That's insane.... My Microwave stopped working it took a couple of weeks to get a technician out to diagnose the problem. then it took him a month to return in fix it in about 15 minutes... again not good service I CANT recommend CHW to anyone,,, and am sorry I signed up with them...

1 month ago

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Gregory Birmingham, Alabama

Please define “alterations,” including changes required during covered repairs. Necessary alterations should be included in my monthly plan, with a clearly disclosed service fee or copay. Homeowners should not face vague or unexpected out-of-pocket costs.

1 month ago

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Yvonne Port St. Lucie, Florida

I read reviews online and was impressed with the quality of the service. Tje monthly fee was doable and so was the service fee,

1 month ago

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JERRY/Rosalyn Noblesville, Indiana

Choice. Home Warranty is the worst home warranty company out there. They said I had to pay $780 is to order the part that they would reimburse me. And I never received the reimbursement ,they don't want to pay nothing. After i'm checking, they say they cover refrigerators. But they don't cover ice makers. They have maximum amounts that they will pay out, which are very low. On any appliance or heating air

1 month ago

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Verified Customer

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Paige Dallas, Texas

We really appreciate their prompt service and professionalism. Great customer service! So glad that we are with this company!

1 month ago

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Scott/Zach Carmel Valley Village, California

I switched from American Home Shield after 6 yrs. with them because of the supposed 5 star reviews of Choice. I want to know if I can get a refund for my purchase of your warranty at Choice. I have experienced long delays and then repairs denied because they aren't covered. "Read the warranty" is all I get. This is a ripoff and I want my premium purchase money back.

1 month ago

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ralph Green Pond, South Carolina

Had an AC issue on my heat pump. It took over 72 hours to get a service person on site. 90 degree weather without AC is no fun. Need to speed up the time necessary to get to the site.

1 month ago

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Steve Appleton, Wisconsin

No urgency with maintenance requests. I had a refrigerator replaced and found out they only give you wholesale value replacement cost which is not equivalent to retail. I was required to purchase at the store, pay tax and was responsible for delivery and set up. I was also responsible for disposal of the old unit.

1 month ago

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Joyce Baton Rouge, Louisiana

I always get great service when l call. They treat me like l matter . I am very pleased to have Choice on my side. Thanks, Joyce W.

1 month ago

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KAREN Lake Charles, Louisiana

My oven was repaired in a relatively short time, but I’m still waiting for the check for my washer. I filed the washer claim a month before the oven and was told that I had to wait 30 days before the check would be mail. That’s ridiculous!!

1 month ago

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WILLIAM Columbus, Ohio

I chose to work with Choice Home Warranty because they were (I thought) "associated" somehow with my car warranty program and I trust them

1 month ago

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Connie Noblesville, Indiana

Choice is a good warranty. I like them because they call local company to come and fix your product and I don't have to call around.

1 month ago

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Marc Oklahoma City, Oklahoma

Great service that will meet all of your major breakdowns. I would recommend choice who needs warranty protection for your home.

1 month ago

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James Bullhead City, Arizona

When I purchased my warranty it seemed easy to file a claim. Years later when I did file a claim and they couldn't get anyone to make the repairs they suggested I use the reimbursement option. I did and made 1 mistake following their website instructions and my claim was denied. I was out of pocket over $15000. During a phone call I explained that I didn't expect them to pay everything. I was asking for $4000 and was told no. I didn't do it correctly. I cancelled the policy that day. I would not recommend Choice Home Warranty to anyone.

1 month ago

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Luciana Parsippany, New Jersey

I have used Choice on many occasions and have had wonderful results. We have always seem to come to a fair outcome to each individual claim.

1 month ago

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Andrea Gibsonton, Florida

I have had them for years. Very prompt to respond and get someone out to fix the issue. I highly recommend them. Well worth the premium.

1 month ago

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Robert Norfolk, Virginia

I have been pleased with the claim process and how everything works but the problem is had was my monthly premium went up be 20 dollars a month after 1 year. I am looking for another home warranty company.

1 month ago

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Cheryl Atlanta, Georgia

I find that they provide you with professional who take your time in consideration and they notify you within about short period of time.

1 month ago

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Dianne Plainview, Texas

I am so NOT HAPPY WITH CHOICE !!! I had AHW for33 years and don’t think we had to call once….. I was divorced and saw where Choice paid to replace of it could not be fixed . I called and they came out…. Said they couldn’t fix it… I got a notice saying $600 for a $1700 washer… I am 74 and on a fixed income . To say I was DISAPPOINTED is to put it mildly… it’s been so long I don’t remember when !!!

1 month ago

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