Choice Home Warranty: Read 42,108 User Reviews From Real Homeowners

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Verified Customer

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Thomas

The promise to replace appliances is a joke. I had a washer go out. I was told repair was too expensive and they sent me to Lowe's (with a promise of a gift cert w/in 30 days) after I paid for the new machine and delivery and install myself. The "gift cert" for more shopping at Lowe's did not cover even half the cost. I will never use this company again. The only other claim I had was for a minor repair, and after my $85.00 payment, they agreed to cover the repair (probably $25.00 extra payment to plumber.l)

1 month ago

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Verified Customer

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Tony Chiconas

My wife wanted the Choice warranty so that’s what we wound up getting. She said it was the best buy for the money and maybe they would cover some parts if they broke down.

1 month ago

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Verified Customer

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Cletis Clark

The electrician was very nice and knowledgeable knew exactly what was wrong and took care of the problem. Choice home warranty selected the right company.

1 month ago

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Gypsy G

Every submission was a challenge…. Always something to decline or ask for more information., or require a new submission because once the assessment was done and found to be an issue with a different appliance ( dishwasher not working but was because it was a garbage disposal issue and then I was going to have to pay another service charge for the garbage disposal) It was always something like this.

1 month ago

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Verified Customer

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Richard Peters

The last repair guy was fantastic. He has been here before so it was great to work with someone we can trust. He fixed our dryer quickly and was very professional in every way.

1 month ago

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Verified Customer

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Kiran Gujju

Excellent service, this time it was super fast service. Had issue with electric outlet and the tech scheduled and showed up a day earlier and fixed it.

1 month ago

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Verified Customer

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Janice Robles

I’m waiting forever for my ecard from Lowe’s. Agreement regarding kitchen range was settled September 27th I was told today I should receive the ecard by October 27th.A very long time to just push a button to send ecard??!!!

1 month ago

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Verified Customer

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Paulina Suarez

Since the beginning , I had issues with communication with this company. I now have a gas leak that they sent HVAC and a handy man. And now two other plumbers, the first submitted report to review and wait approval. And now they sent a second plumber and we are passing through the same issue. If you have gas make sure you inform your self on red tags and if your gas company provides them or do them digitally. On the other hand, they did send a plumber for a water leak Liberty Drains. He was fast efficient and highly professional. 5stars on my book.

1 month ago

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Verified Customer

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Shannon Partee

I’m not happy with it at all my stove was looked at and they said it wasn’t a problem with it and it was the was it worked they will order me some more burners for it but I never received them but was charged 75.00 to tell me that I could’ve did that myself and saved me some money. The locks on my doors was supposed to be changed but they only made new keys I could’ve bought them on my on and saved 75.00 he didn’t put a key lock on the front door just changed the key to the top lock I’m not happy at all with this service. I called I had a freaking flood in my home on Sunday 10/06/2024 from the sink due to my pumping and or the garbage disposal or dishwasher being put together wrong. They said I with be charged for three different people coming out to see what the problem is with the water running all over the place. I have dishes stacked up I can’t wash and the appointment for the plumber is not until 10/16/20204 I’m deeply pissed off i think this service sucks to high heaven this way the seller paid for your service because they knew I was in shit to my knees with this house and was going to make you some money.

1 month ago

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Verified Customer

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Charis J Boddie

Has not been the greatest experience. I had a claim about my refrigerator and you sent a tech that I had to pay. He did a quick fix and said that it would freeze up every few months and it did. We put up with it for months before we purchased another one. Now recently my ac unit went out. A tech came and fixed it then told us that if we did not get a maintenance contract with them then my warranty would not fix my unit that he said was 40 yes old. We just got the house not too long ago and you guys did not say that. But we will see

1 month ago

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Verified Customer

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Erin

I’ve bumped this rating up to a 2 because of the service that I recently had for an HVAC fix. However, policy and other docs not clear on repair of drywall and was extremely disappointed by the spin that I was given as to why my repair was not covered although there was nothing documented to prohibit coverage. At best, their documentation is poorly written and in need of clarifying updates; at worst, they’re not working with their customers in good faith. Seeking a replacement company as we speak.

1 month ago

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Verified Customer

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Randall

Your all's service sucks. My dad has been without his air for more then 2 weeks. It will not turn off when you turn the thermostat off. There have been two different companies that have came and looked at it . The first company got it fixed with the leak. The second company didn't even do anything. All they had to do was cut a pcv pipe and they did not do anything. They said they was going to order parts but didn't let us know which parts we needed. Now you all are trying to get a third company to come look at it but I haven't heard from anyone about coming to look at it. They are trying to find someone local. I still have heard no response. My dad has COPD and he needs his air on at night. He can't leave it on because it runs and doesn't cut off.

1 month ago

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Verified Customer

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Tim

I had some issues with overcharging related to my claim and repairs. The service was prompt, but I was charged for something that didn't exist, and I'm still waiting for a resolution on my refund. Additionally, there was a strange situation with my refrigerator that added to my frustration. Overall, I'm not satisfied with the handling of my concerns.

1 month ago

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Verified Customer

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Scott

I've had a positive experience with customer service so far; they've addressed all my inquiries effectively. However, I'm cautious about future coverage as we've only had limited interactions. On a recent warranty claim for my pool, they promptly fixed the issue, and they also replaced my garbage disposal without any hassle.

1 month ago

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Verified Customer

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Teresa

I had a good experience with prompt service for my washing machine issue, although it required ordering parts. However, I faced a frustrating situation with a repair person who didn't return after payment, leading to confusion about warranty coverage. Overall, service quality varied, but I appreciate the support received.

1 month ago

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Verified Customer

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Murl

I had mixed experiences with the plumbing service. They were responsive to my request, but I was disappointed when they didn't cover an internal repiping issue. However, they did a great job replacing a leaking faucet. Overall, their responsiveness is commendable, but coverage on plumbing issues could be improved.

1 month ago

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Verified Customer

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Llewellyn

I had a great experience with the service. They were prompt and resolved my air conditioning issue quickly after I submitted a claim. I've used them multiple times and have always received reliable service. Highly recommend!

1 month ago

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Verified Customer

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Lisa

I found communication challenging due to language barriers, which led to some confusion with my plumbing issues. While one problem was resolved, I still have another that remains unfixed. I had to clarify details to the plumber, and it was my first experience using the warranty service. Overall, it was a frustrating process.

1 month ago

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Leocriest

The customer support experience was frustrating. The representative struggled to clearly define what customer support means and repeated questions without providing satisfactory answers. Overall, I felt my concerns were not adequately addressed, leaving me unsatisfied with the assistance provided.

1 month ago

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Jim

The service was slow during a holiday emergency, taking weeks to respond, which was disappointing. I ended up fixing the issue myself. While I've used their services frequently, the technicians' performance was lacking. Overall, I would rate my experience as average.

1 month ago

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Kelly

I had a mixed experience with this service. They were prompt in addressing my air conditioning issue, which I appreciated. However, my previous interactions weren't great, leading me to question if I should recommend them. Overall, their quick response is a plus, but past negative experiences linger.

1 month ago

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Verified Customer

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Delphine

I found communication with support challenging as English isn't my first language. While my air conditioner was repaired quickly, I faced difficulties with plumbing issues due to miscommunication. One issue was resolved, but I still have another that remains unaddressed. I hope future interactions are clearer.

1 month ago

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Verified Customer

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Gwendolyn

I had a mixed experience with customer support. They were prompt and responsive when I needed help, which I appreciated. However, I faced significant delays with a repair that took much longer than expected, causing inconvenience. Overall, while the initial support was good, the follow-up service needs improvement.

1 month ago

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Verified Customer

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David

I had a frustrating experience with the service. My wife was misinformed about our options, leaving her upset. Additionally, when our dishwasher broke, we were forced to wait for a distant service provider instead of being able to choose someone local. Overall, the communication and service flexibility were disappointing.

1 month ago

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Verified Customer

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Corey

I've had frustrating experiences with service appointments. It often takes too long to get set up, and I've had to wait days for urgent issues like a freezer problem. While there was a quicker response for a leak, overall communication and timeliness need improvement. I hope they can enhance their service efficiency.

1 month ago

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Verified Customer

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Anonymous

I had a mixed experience with customer support. They responded quickly to my plumbing issue, which was great. However, when I tried to use my warranty for my sprinkler system, my claim was denied, leaving me unsure about the process. Overall, while the service was prompt, the warranty experience was frustrating.

1 month ago

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Verified Customer

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Akshay

I had mixed experiences with the service. They responded quickly to my refrigerator issue, but the technician suggested replacement instead of repair, which felt unfair. I also faced challenges with plumbing repairs where the service fee was charged despite the items being repairable. Overall, while some repairs went well, others left me frustrated with the process.

1 month ago

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Verified Customer

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Brenda

I had a mixed experience with the service. Initially, it was hard to reach someone, which was frustrating. However, the repair for my hot water heater went smoothly. I also had an issue with my ice machine; while online scheduling was quick, the wait for service was longer than expected, but they were able to come out the same day. Overall, I appreciate the quick response once I called directly.

1 month ago

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Verified Customer

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Susan Byers

Choice home warranty has been quick to respond to any claims I have filed. However, getting the part to fix my dishwasher has now taken well over a month. And I have no indication of when my dishwasher will be fixed.

1 month ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction Susan. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”.

Sep. 23rd, 2024

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Verified Customer

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Dwight

I generally have to find my own contractor. Choice then is not willing to pay contractors outside their network what they charge to do the work. This creates a problem when it is a contractor I know because th contractor will get shorted or I have to eat the difference by paying them myself. If Choice cannot provide the service at least pay for the contractors who do. I have had a home warranty for 14 years and the almost 3 years I’ve been with Choice, it has not been a good experience

1 month ago

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Dave Nichols

We've been with Choice Home Warranty for nearly 2 years and they've not only saved us money on home appliance repairs but have also given us peace of mind knowing that if we do have an issue, they will back us up with "more than reasonable" repair costs.

2 weeks ago

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Verified Customer

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Lee

In a recent claim, when I contacted Choice in regards to difficulty that I was having getting the technician that they sent to complete the work, rather than help me or help the technician resolve the issues with the manufacturer warranty, they instructed me to contact the technician myself. I had already been waiting for the technician to figure out how to order the part for a month and a half and decided to just contact someone else.

2 months ago

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Verified Customer

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Michele

My gas oven was repaired by a friendly, professional service provider. The repair was handled quickly upon my request. This is my first request under Choice Home Warranty and so far I’m very pleased.

2 months ago

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Verified Customer

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Roger

After making our first claim to have some one come fix our electric clothes dryer, it to a week for someone to come inspect it. After he found out want was wrong, it took a another week to get the part and have him come back to put it in. We were without our dryer for over 2 weeks.

2 months ago

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Verified Customer

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Ella

repair from 2nd co sent for inop garbage disposal got the job done. personnel was friendly and efficient. 1st co sent was rude, never looked at garbage disposal and wanted payment above everything else.

2 months ago

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Verified Customer

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James

Choice Warranty has always been fair and responsive in handling my claims. Choice has provided me with a great experience from creating the repair ticket to assigning the provider and the timely completion at a fair price.

2 months ago

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Verified Customer

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Bignate316

I like that they are very timely and on top of your claim every step of the way. I dislike that they didn't cover more of the cost for my water heater replacement but at the end of the day they supplied a top of the line unit instead of a bargain barrel unit from Lowe's.

2 months ago

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Verified Customer

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Brett

What I like - They quickly schedule a local company to assess your problem. Oftentimes the repairs are done quickly if the problems are minor. What I don't like - They do NOT honor their contract. I needed a refrigerator replaced and they only offered me 900 to replace it. I eventually get them to up that amount to 1200 but that is still short of 3000 that is stated in their contract. I use CHW for coverage on two properties and they still shorted me. This company will repair the little things but look to stiff you on the bigger repairs. Ill be looking for a new company after this contract expires.

2 months ago

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John

We have had a fiasco with trying to have our attic fan repaired. The representative for first company assigned called us 10 minutes before arrival to say his company does not work on attic fans. We went back to square 1 and had a new company assigned by Choice. Even tho we provided all specifications for the unit and what was needed, he came unprepared and said he has to come back. A week later, not having heard from him (Sam at Bsquare Electric), we called. He didn't remember being at our house and had done nothing to get the parts. He said he would get the parts and come on Monday morning - the morning of the buyers' walk thru of our home; we settle on Monday. On top of that, even tho the contract says attic fans are covered, no mention is made of the cap. So, in addition to paying our $75 service fee, we now have to pay an additional $70 for the parts. This is totally unacceptable.

2 months ago

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Verified Customer

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Drew

Had my first claim at the end of June for my refrigerator. Claim process went well and contract was handled by Sears Home Warranty. Service call went well and it was determined that a new compressor was needed. After almost 2 months without a replacement part a new contractor was scheduled and and job completed within a week. I was also charged $37.50 for some service related work with the second contractor. Don’t understand what this is and is not stated in my contract. I was only supposedly only responsible for a $75 service charge which was paid with the first contractor. Overall this was the worst experience with a home warranty company that I have ever had

2 months ago

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David

getting my appliance fixed happened quickly, but so far, not worth what I have paid into the company since I started over a year ago, and turned in an issue with my pool pump, ok they said they would get someone to come fix it or change out the pump, after a year I just went ahead and did it myself.... when I told Choice Home Warranty manager about this, all he could say was I was wrong, they always get what they promise done.... so as far as I am concerned, I spent the money to cover my pool but they didn't live up to their part.... so scoring a 5 would take alot of work on their part....

2 months ago

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Verified Customer

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Arlene

Sadly, when my washing machine could not be repaired, the company did not "replace it" as stated in their advertisement. It took approximately three weeks for this decision to happen. Four days after reporting the problem passed before a repair man came. He diagnosed the problem and ordered new parts, and almost 2 weeks passed before the repairman came back, only to find the motor was not working and it no longer was being manufactured.( during this time, I continued to call for updates and was "put off") . Finally, I was told the washer would not be replaced and I would either receive a gift card to Lowe's or a check would be sent to me---note that this would take 30 days. I was shocked and quite upset when the amount would not even cover the cost of a washer. When my garbage disposal broke and could not be repaired, it was replaced as stated in the advertisement, thus I was dismayed when the case manager would not explain why the amount decided would be approximately 60% of a new washer, not including the additional expense of delivery charges, new hoses charge, etc. I'm not sure if the company has a change of management, or has been purchased. In my opinion, it has not honored its claim of "if it cannot be fiixed, we will replace" . After speaking with many representatives, I was assigned a case manager and after much discussion, I was allotted half the price of a new machine. In addition to buying a new machine, I had to pay for delivery and new hoses, as well as, take away expense of removing the old machine.

2 months ago

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Verified Customer

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Jeffery Keovorabouth

Choice Home Warranty delivers excellent service with prompt customer support and quick dispatch. Their fast response times make them a reliable choice for home warranty needs.

2 months ago

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Verified Customer

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Victoria Sicilian

They act fast to get help for you when they’re a problem. I’ve had a couple of claims this year as a new owner of an older home, so it was less worry for me knowing I would be taken care of.

2 months ago

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Verified Customer

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Robert McVay

Last technician from Aljanabi, LLC took more than two months to get and install the part. Very rude and disrespectful to my wife and mother when they tried to explain what the machine was not doing. Choice Home Warranty has done no follow up on any call to ensure it was resolved or to see if there were issues.

2 months ago

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Verified Customer

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Marc

Except for waiting6 weeks for a part, which was not the fault of Choice,the technician did a professional job and made sure the washing machine was working perfectly before leaving.

2 months ago

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Verified Customer

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Judy

So far there is nothing I dislike about this company except these things you want me to write something about and then I have a hard time sending them. I did call your company and let them know that the guy that came out to fix my washing machine was very knowledgeable and did the job very quickly.

3 months ago

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Verified Customer

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Tunishia

I'm pretty new to Choice Home Warranty but so far I have no complaints. They came out to review my air conditioner and told me what needs to be done. Gave me a shot of freon and was on the way. I think they're pretty good and yes I would recommend them.

3 months ago

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John

After being informed my DW would be replaced, I was informed it would be up to 30 days to get the electronic gift card to use towards a new dishwasher. This is resulting in roughly two months w/o a dishwasher. The amount provided covers less than half the cost of a comparable model and does not include installation costs or removal costs of the broken dishwasher. I'm unhappy with the time this takes, and the method used to determine replacement value. Same thing happened a few years ago when my washing machine failed. I ended up paying over $400 out of pocket to get a "comparable model". I expected more when I paid for a six year "Ultimate Choice" package for coverage.

3 months ago

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Verified Customer

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Keith

I have generally been very satisfied with your service, but I am currently facing an issue that has been quite disappointing. I was charged two separate service fees for the same diagnosis. The first technician identified the problem, but then a second technician came out and provided the exact same diagnosis, resulting in another service fee. I have generally been very satisfied with your service, but I am currently facing an issue that has been quite disappointing. I was charged two separate service fees for the same diagnosis. The first technician identified the problem, but then a second technician came out and provided the exact same diagnosis, resulting in another service fee. Thank you for your attention to this matter. I look forward to your resolution.

3 months ago

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