Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Therese Soares

Absolutely fantastic! Personable. Friendly. Great manners! Clean! Definitely happy I changed to Choice

3 weeks ago

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Betty Nish-Kovach

The technician came about three weeks ago and said he had to order the part and we haven’t heard from him since. On the plus side he was on time and very efficient.

3 weeks ago

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Karl Louise

Everything went very smoothly and quickly from start of process to job completion within 48 hours! Highly satisfied

3 weeks ago

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William

to wait 30 days to receive funds for equipment replacement is detrimental. It leaves me without a refrigerator for several weeks. Shot Thanksgiving in the head. Still waiting for authorization of funds.

3 weeks ago

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Will

They are not quick at getting the work assigned. Once they do get a company assigned, it’s the cheapest, lowest quality company around. The company doesn’t even have a website to leave a review for. They came out, refused to do any work, and still charged me the fee. Highway robbery.

4 weeks ago Edited November 8, 2025

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Gopinath

Good service. Work completed to satisfaction. Technician came on time and also cleaned up before leaving.

4 weeks ago

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Aideen

Good contract pricing but poor service with two bursts in the same pipe and they refuse to replace the pipe. They will repair the burst but will not replace the pipe. How many bursts have to be repaired to have a replacement?

4 weeks ago Edited November 10, 2025

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Aaron

Have the plan for over a year. First claim they need to replace the dryer outright, but will only give me half the price of what dryer cost now. Replacement should be average or standard cost of what they are in stores today.

4 weeks ago Edited November 8, 2025

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John

Dislike is speaking to a bot, but it worked. They took quick action and followed up, no one does that anymore.amazing..

4 weeks ago

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Robertson

It has been 2 months and I still do not have a refrigerator now you sent an email stated it's going to be 30 days until I get a Lowe's card this is unbelievable what it my AC was out I'd have to go 2 months without AC

4 weeks ago

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Diane

We received excellent customer service. The repairs were done timely. I highly recommend this company.

4 weeks ago

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Timothy

It was easy to make an appointment. The repairman was terrific. I do wish the appointment could have been scheduled sooner.

4 weeks ago

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Mark Ritts

At the time I came on board Choice seemed to be the most interested and responsive as well as the better bang for the buck.

4 weeks ago

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Robert

Had bad experience with previous company. (First Premier Home Warranty) Choice did what they should have done. Good experience.

4 weeks ago

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Sandra

Zachary was on time arriving and was friendly and quite efficient . He even took time out to change my filters.

4 weeks ago

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Tomas

I called to report is so and in a few hours a plumber called that he was on his way. Plumbing problem resolved.

4 weeks ago

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Brenda

Great job, very professional. My representative was extremely helpful and put my claim through immediately.

4 weeks ago

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David

The representative was very hard to understand but we eventually got on the same page. Once that was done the arrangements were made quickly.

4 weeks ago

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Corbin

They’ve been great for minor things but barely cover the cost of major replacements. We’ve had a furnace and fridge go out this year. Barely covered 5% of the furnace replacement cost. Fridge was better at 40%.

4 weeks ago

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Janet

I liked when you found a plumber that knew what he was doing and did it well! Efficient and pleasant man!

4 weeks ago Edited November 8, 2025

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Ira

Appliance needed repair. We had been registered with Choice for several years and took advantage of the service

4 weeks ago

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Essa

This company is a scam. They do not provide replacement coverage as advertised. Their valuations are based on computerized figures that make no sense. I have a Viking stovetop worth $5,000, and they offered me only $590, saying “that’s the way it is.” Completely unacceptable. Stay away from this warranty company.

4 weeks ago

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Terry

You always take too long to find a provider for our needs and then charge a ridiculous fee above and beyond what we've paid for years without ever needing you.

4 weeks ago

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Lisa Messer

I had heard it was a good company, however, even though my warranty covered replacement of my washer, it isn’t enough to replace with what I had. Also, I now have to wait 30-days to get a check that can only be used at Lowe’s. Not worth what I had to pay up front for the warranty

1 month ago

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Sherry

Terance Atkins through Choice Warranty replaced part of our copper pipe that had a hole in it. He went above and beyond. Great!!!

1 month ago

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Earl Freeman

Customer service was great from representative , service man was very knowledgeable and did a excellent job on the repair

1 month ago

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Molly Martinez

I liked putting my claim through on the telephone with a person. The technician that came out came out quick and did his job very well.

1 month ago

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Stephen and Susan Taylor

Service was quick and he fixed the problem ASAP. The man was very polite and professional. Could not of asked for anything more.

1 month ago

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Brian

Best home warranty I have ever have. All people working for Choice are Great and they answer your question in a timely manner.

1 month ago

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Joseph

I was contacted by Choice Home Warranty and they made me an offer and I accepted the offer. Everything has worked well for me.

1 month ago

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Pauline

I was very satisfied with the work that the technician did getting my electric dryer up and working again. He was very knowledgeable .

1 month ago

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Dave

We have 2 heat pumps Earlier in October, Late September we had the main house service Now our 2nd heat pump is pumping out cold air, and your new claim department is not willing to take our New claim!!! I am very disappointed again with your services!!!!

1 month ago

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Lester

Last week I sent a text to CHW on an issue with my AC. They gave for First Home Solutions to replace the motor. This was over three weeks. Attempted to contact FHS by text and phone to determine status of replacing the motor. As of this date no reply. Last week text to CHW requesting their help. Text acknowledged by CHW advising that someone would contact me. Again no reply.

1 month ago

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Jeannette

They denied my claim because my water heater is old. It did not start leaking from the top until after I had purchased the warranty. However, the still denied the claim because they said it was pre-existing.

1 month ago

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Debra

We paid the service call , choice than quoted at price of more than the hot water heater would cost for installation. We ended up buying the water heater and had it installed ourself and they did they us a check for 350.00 dollars on a 500.00 water heater plus installation so it ended up being more costly than if we did it ourselves. Since than I have canceled my policy buyer beware after all the money we paid on monthly payments they wouldn’t hold up there end

1 month ago

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Sheryl Bachman

CHOICE WARRANTY IS THE BIGGEST RIP OFF EVER !! THEIR MISSION STATEMENT IS " DO EVERYTHING POSSIBLE TO GET OUT OF PAYING" I WAS THEIR BIGGEST SUPPORTER UNTIL THEY WANTED TO REPLACE MY $265 FAUCET WITH A $70 DOLLAR ONE..THEN DIDN'T EVEN PAY ME THAT. REFUSED A PLUMBING JOB .THEN SAID SORRY THAT WAS ACTUALLY COVERED. THEY RAISED MY NEGOTIATED SERV CHRG TO $100 WITHOUT TELLING ME. ADVD ME THEY DON'T HAVE TO TELL ME !!

1 month ago

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Karen Wilcox

Very punctual and polite. Called before arriving. Nicely dressed...clean. did thorough assessment then fixed my dishwasher. Vèy happy with service

1 month ago

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Jonathan Lee

Did not agree with customer service agent who decided to only pay out for a compressor on my hvac system, even though a very qualified technician provided documentation that stated the entire unit needed replaced. I was going to continue being a loyal customer before this decision but I'm shopping for a different warranty company.

1 month ago

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laura ward

Choice Home Warranty has been a life saver for our appliances, air conditioner, and hot water heater. We’ve save more in repair costs than I can calculate. Truly our best purchase since we bought our home.

2 weeks ago

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John

We are very satisfied with work that was done replacing our air and heating unit. The manager as well as the crew were very cordial. They carried out the job with knowledge and timely also. But I am disappointed in that Choice did not share in the expense of the replacement of a thirty year old appliance that was rusting out.

3 weeks ago

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Sarah

Bad experience! Stay away from Choice Hone Warranty. They send out the worst contractors who take your service and then try to cheat you into equipment you don’t need, misdiagnosis your problem or never show back up to fix the issue. This company let me go 42 days without heat in the coldest part of winter- while negotiating w a tech who was trying to charge me $5600 out of pocket to fix furnace. I got my own tech to come out and all I needed was a new thermostat $200 fix! Every claim was a hassle, they never fixed a leak I had on an outdoor pipe on my pool equipment, they sent a plumber not a pool tech. The worst experiences continually! Don’t waste your time nor money!

2 months ago

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D. Moore

I place a service call on my water heater and mine you my property is in Albany, GA. The rep inform me it’s going to take time to find a technician for the area. When they finally found one, I met him at the property. He did his diagnosis and reported to them I need a new water heater. They waited over a week to email to say that are reassigning it. I called to ask why? They said, they need to get a second opinion but on the original phone call they had to find a technician to the property which they were having a hard to fined. Instead of them believing the technician they sent, they whether for me to keep waiting until I decided to get my technician diagnosed the same problem. I was told I have to fill out an re-imbursement form and my technician has to fill out a diagnosis form and they will have to approve it before he can start the work. They are aware I need this completed asap before the tenant moves in to the property. Choice home warranty is not in their client corner but make sure the fee is taken out of my account each month. I’m very disappointed in this Warranty Company.

2 months ago

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Debra

The electrician showed up right on time. Fixed the problem quickly and we haven’t had a problem since. We are very happy with Choice Home Warranty.

2 months ago

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Jennifer

This service is affordable and easy to manage. The employees are pleasant, friendly and easy to work with. From my interaction with them, I recommend this service agreement!

2 months ago

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Connie

The repair for my dryer has not been completed. The service tech had to order the new motor. But he has not returned to install it. I got in touch with him but he said he was short handed and would get to me soon. So job is incomplete. On AC the claim was DENIED stating the blower/motor was not working because of unusual wear and tear. That is complete nonsense. Your company serviced the AC in Feb and nothing was found. Now I am told unusual wear and tear. No a happy customer.

2 months ago

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Larry

On the last visit for a kitchen faucet they the company sent out said that they would be unable to replace the faucet with like kind and I would have to purchase a new one myself. I paid them but I ended up fixing the faucet myself.

2 months ago

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Margaret Morgan

I have called and asked for a call back since September 12, 2025 and have not been called back. I hav e cdallled and left my name and number numrous times and no call back received. Just look at the recording of the number that you give people to call back to.

2 months ago

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Dorothy

I placed an order to have my microwave serviced on 5Aug2025. I was told the part would be ordered the same day 5Aug and they would return the following week to install it. That never happened I reached out to Georgia Appliance Pros and was told they would order the part it was the 28Aug and it could possibly be delayed because of Labor Day. Well today is 12Sep still no call to service my microwave which was supposedly ordered 5Aug. When I tried reaching Georgia Appliance Pros is refer you to another number which is not in service. I reached out to Choice and was talked to like I was bothering them. They were very rude, one representative told me she would reach out to Georgia Appliance which she did but they only send emails. Choice should know who they have working with them because they have lost a customer. Oh and I forgot t mention they take 46.00 from my account every month and I have to feel like I'm bothering them because I check to see what's going on with my service that I've paid for.

2 months ago

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Robert

The appliance repair company Choice contracted with to repair our ice maker named BJ Appliance was excellent. Bruno was Timely, courteous and professional.

2 months ago

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Geraldine

Great service the representative that came out was very knowledgeable amazing. Choice Home Warranty is the best home warranty there is they make good on their policies.

2 months ago

Choice Home Warranty Reviews