Choice Home Warranty: Read 43,693 User Reviews From Real Homeowners

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Verified Customer

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Kathryn

I had mixed experiences with Choice Warranty. The heating system issue took far too long to resolve, especially for seniors like us. The technician was excellent, but the waiting time was unacceptable. On the other hand, the dishwasher repair was handled well, but communication was lacking throughout the process. Overall, improvements in customer communication are needed.

3 months ago

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Verified Customer

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Donald

I had a frustrating experience with my dishwasher service. The technician was clueless and left us with unresolved issues, claiming it was our fault. Despite reaching out to the company, they ignored our concerns and even hung up on me. While previous experiences were better, this incident has made me reconsider renewing my contract. Very disappointing!

3 months ago

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Verified Customer

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Linda

I've had great experiences with customer service. They always arrive on time and provide excellent support. Recently, I had an issue with my refrigerator; the technician came promptly and fixed it. However, during a previous visit, they couldn't repair another appliance but offered compensation. Overall, I'm satisfied with their service!

3 months ago

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Verified Customer

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Jackie

I had a confusing experience with service calls due to miscommunication about appointment times. It took several attempts to clarify when the service provider would arrive. However, overall, I've had positive experiences using my warranty for repairs on appliances. The technician was helpful and showed me how to prevent future issues.

3 months ago

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Verified Customer

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Lorie

I recently had a great experience with a garage door service. The team was friendly and responsive, arriving quicker than expected. As a caregiver, timely assistance was crucial for me, and they addressed my issues efficiently within a day. Overall, I was very pleased with the service!

3 months ago

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Verified Customer

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Sheron

I've had a good experience with customer service; they handle everything nicely and it's easy to get further assistance when needed. I had an issue with my oven burner, and the technician fixed it quickly after identifying the problem. Overall, they provide effective service, though some appliance issues can be more drastic than expected.

3 months ago

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Verified Customer

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Ralph

I've always had excellent service. The technicians are knowledgeable and quickly identify issues, as seen when one fixed my oven burner in no time. Even when I had a refrigerator problem, the warranty process was smooth, and I received a voucher for a new one. Overall, I've had a positive experience with their service and support!

3 months ago

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Verified Customer

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Dianna

I had a mixed experience with the warranty service. While I received good help when I called, I faced issues with a technician who wouldn't honor the warranty because someone tried to fix it first. It was frustrating, especially since I ended up paying for a plumber who resolved the issue quickly. Additionally, the scheduling process could be improved, as appointments were made without my input.

3 months ago

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Verified Customer

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Michelle

I've had a positive experience with the service. I've used my warranty a few times, and each time the technician was helpful, showing me the issues and how to prevent them in the future. From fixing my refrigerator to addressing electrical outlet replacements, the support has been reliable and effective.

3 months ago

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Verified Customer

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Mary

I had a mixed experience with my warranty service. They replaced my ice maker, which I appreciated, but I was disappointed that the broken ice tray wasn't replaced, as I believe it was due to normal wear and tear. I also had a good experience when I called for help recently. However, there was a frustrating incident when a technician refused to cover a repair because someone else had attempted it. Overall, I value the service but wish some issues were handled differently.

3 months ago

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Verified Customer

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Irma

I recently had some electrical outlets replaced and a garage door mechanism fixed. The service was prompt and efficient. I didn't require much support from the technician, but the company was responsive when I needed assistance. Overall, I had a positive experience with their service.

3 months ago

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Verified Customer

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Steve

I had a mixed experience with the service. They were prompt in addressing my ice maker issue, but I was disappointed that the broken ice tray wasn't replaced despite it being due to wear and tear. On a positive note, they quickly resolved the heating unit problem, replacing the necessary part within a couple of days. Overall, I appreciate their efforts but hope for better resolution on minor issues.

3 months ago

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Verified Customer

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Ken

I've had a frustrating experience with my furnace service. The technician was unprofessional and seemed to be stealing copper from my basement. Scheduling appointments has also been a hassle, taking much longer than expected. I've been with American Home Shield for decades, but I'm increasingly dissatisfied with their service and rising rates. Choice seemed better initially, but scheduling remains difficult.

3 months ago

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Verified Customer

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Yaohui

I had a positive experience with customer service; they were timely and fixed my refrigerator issue. However, I've faced recurring problems with a showerhead leak. Each time it's repaired, it only lasts a short period before breaking again, and I have to pay for service fees. I'm unsure if the technicians are fully resolving the issues.

3 months ago

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Verified Customer

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Andrea

I had a couple of interactions with customer service and found them to be quick and responsive to my needs. Recently, I dealt with a water supply leak, and although it took a few days to find a technician, the service was excellent. The technician was informative and addressed all my concerns, making it a positive experience overall.

3 months ago

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Verified Customer

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Cheryl

I find it frustrating to communicate through automated systems instead of speaking with a person. While I appreciate that the team gets the job done, my biggest complaint is the lack of direct support. I've also faced issues with transactions not being processed correctly, leaving me without assistance. Overall, my experience has been disappointing.

3 months ago

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Verified Customer

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Carol

I've found the customer service to be very responsive, receiving regular updates. I had a recent issue with a water leak, and although it took a couple of days to find someone, the technician was excellent. He addressed all my questions and concerns, making it a positive experience overall.

3 months ago

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Verified Customer

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Tim

I had a positive experience with customer service. They responded quickly to my inquiries and I found the website easy to navigate. When I needed a part for my hot water heater, I received a prompt callback and was kept informed throughout the process. Overall, I’m satisfied with the service and the timely resolution of my issue.

3 months ago

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Verified Customer

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Stan

I've found the service to be overly responsive, receiving frequent updates about deals. However, I've faced issues with claim coverage; my last claim was denied without clear communication. Overall, I haven't utilized the service much yet, but the responsiveness stands out.

3 months ago

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Verified Customer

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Paula

I had to wait a bit for service due to high demand, but once my air conditioning was fixed, everything went smoothly. The team did a good job, and I didn't have any issues after that. Overall, a positive experience despite the initial wait.

3 months ago

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Verified Customer

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Bill

I found it challenging to reach anyone for assistance, as I prefer talking to a person rather than navigating computer systems. However, I appreciate that the team gets the job done. I had an issue with a burned-out fan in the bathroom, and they promptly arranged for a motor replacement.

3 months ago

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Verified Customer

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William

I had some issues with heating in my bedrooms and contacted Choice for help. Although they couldn't assign a plumber, I was allowed to choose one myself. The plumber diagnosed the issue, and I received a reimbursement quickly. However, on my first use, my heater wouldn't work at all. Overall, my experience was mixed.

3 months ago

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Verified Customer

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Jane

I had a great experience with customer service. They were courteous and professional, responding to my inquiries promptly. I recently had them check my heating, and the service was timely and satisfying. Although I had to wait for a part, the follow-up was efficient, and overall, I can't complain!

3 months ago

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Verified Customer

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David

I had a great experience with the technician who came to fix my leaking washing machine. He was friendly and knowledgeable, making the process simple. They also resolved the issue with my dishwasher, which had been tripping the circuit breaker. Overall, I was satisfied with the service provided!

3 months ago

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Verified Customer

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Liz

I had a great experience with customer support. They responded almost immediately and provided clear information about my issue. The service provider was understanding and handled everything smoothly, making it a pleasant interaction. I had no problems at all!

3 months ago

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Verified Customer

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Shelia

I had a good experience with customer service, though I felt the plan allocations could be improved. When I had an issue with my heating system, they responded quickly and resolved my problem within a few days. However, I was disappointed with the coverage for my hot water heater, as it didn't cover the full cost of the necessary parts.

3 months ago

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Verified Customer

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Renealice

I experienced great service during the survey, but I found it repetitive and a waste of time. I’ve already provided my feedback and felt frustrated by the need to repeat myself. Additionally, I haven't had to use the warranty, so I can't comment on that aspect. Overall, the survey process could use improvement.

3 months ago

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Verified Customer

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Kelly

I had a great experience! The team was incredibly helpful and explained everything clearly, resolving my issue quickly. When my fridge broke down, they guided me on the next steps and provided an estimate for a new one. The process went smoothly, and I appreciated their support throughout.

3 months ago

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Verified Customer

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Michael

I usually don't interact with customer support, but the contractors have been great. They've been responsive and helpful in addressing my furnace issues, even returning when problems persisted. Overall, my experience has been positive, and I'm satisfied with the service provided.

3 months ago

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Verified Customer

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Kedar

I've had mixed experiences with customer service. While I faced a significant delay with my washer issue, it took a long time to resolve, leaving me without a washer for quite a while. On the other hand, I recently reached out for help and received a prompt response that effectively solved my problem. The interaction was a bit confusing at first, but overall, I appreciate the assistance.

3 months ago

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Verified Customer

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Navarro

I found the service to be efficient and responsive. After making a claim for my heating system, a technician arrived promptly, resolving the issue within a few days. I also had a washer problem, and they offered me replacement value since repair costs were too high. Overall, a positive experience!

3 months ago

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Verified Customer

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Linda Spradling Porter, TX

I had mixed experiences with their service. While they promptly addressed my issue, I felt some aspects were overlooked. I faced unexpected costs with my hot water heater, which was frustrating. However, they quickly replaced my garbage disposal, though I was charged more than I anticipated for the deductible. Overall, responsive service but clarity on costs could improve.

3 months ago

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Verified Customer

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Max

I had a great experience with customer service. They were very responsive and helped me when I faced an issue with my dishwasher. Even though they couldn't find the parts, they provided a replacement and a gift card for Lowe's. When I needed assistance, they quickly confirmed my account and offered help. Highly satisfied!

3 months ago

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Verified Customer

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Nancy

I had mixed experiences with customer service. They handled my refrigerator issue well, resolving it quickly. However, my kitchen faucet problem wasn't addressed as effectively. Overall, I had a decent experience with their responsiveness, as I received a reply the next day for my faucet issue, but I expected better assistance.

3 months ago

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Verified Customer

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James

I had a positive experience with the service. When my washer broke, they promptly sent me money to replace it. I've used the new washer a few times, and I'm satisfied. They also handled a toilet issue by replacing the valve, and their work was excellent. Overall, I'm very happy with their service!

3 months ago

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Verified Customer

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Mark

I had a great experience with their service; they were very responsive to my needs. Although I didn't need to use the warranty, when I had an issue with my dishwasher, they couldn't find the parts. Instead, they provided a replacement and even gave me a gift card to help replace my dishwasher. Overall, I'm very satisfied!

3 months ago

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Verified Customer

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Keith

I found the survey frustrating and repetitive. I felt like I had already provided the same answers before, and it seemed like a waste of my time. Overall, I was dissatisfied with the experience and decided to end the survey early.

3 months ago

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Verified Customer

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Louis

I had a good experience with the service. They took care of my water heater issue promptly, and the technician who came for my garage door opener was efficient, making necessary adjustments. Overall, I'm satisfied with their help, though I wish I had more experience with them to provide a fuller review.

3 months ago

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Verified Customer

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Lee

I had a frustrating experience with Choice Warranty. My request for a sewage stoppage repair was denied, leaving me with unresolved drainage issues. However, I had a smoother experience when they replaced my leaking faucet, which now works perfectly. Overall, mixed feelings about their service.

3 months ago

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Verified Customer

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James

I had a great experience with the service team. They were prompt and took care of everything I needed. The technician checked my dishwasher and confirmed it just needs a new switch, which unfortunately isn't available anymore due to its age. Overall, I've used the warranty a couple of times, and each time the service has been excellent.

3 months ago

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Verified Customer

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Rhonda

I had a great experience with the warranty service. The response was prompt and the service person arrived the same day to repair my broken oven. They took care of my needs efficiently, making the whole process very smooth. Highly satisfied with the service!

3 months ago

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Verified Customer

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Madonna

I've had a mixed experience. They refused to cover some damage in my house despite being a long-time customer. I had to pay out of pocket for a kitchen faucet replacement, which was disappointing. However, I did have a positive experience when they quickly fixed a broken garage door. Overall, I'm not completely satisfied with their service.

3 months ago

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Verified Customer

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Gerald

I had a great experience with customer support, as they responded quickly to my appointment request and scheduled a service for the very next day. However, I've faced ongoing issues with my refrigerator, which needed repairs multiple times before they finally agreed to replace it. The process was frustrating, especially with the delay in receiving payment for the new appliance.

3 months ago

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Verified Customer

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Eric

I had ongoing issues with my refrigerator, which required multiple repairs before they finally offered a replacement. The process was frustrating, especially with the payment delays. However, I’ve used the new refrigerator several times and have received excellent service since then. Overall, a mixed experience.

3 months ago

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Verified Customer

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Delna

I had mixed experiences with the service. While the initial contact for my oven repair was straightforward, the warranty coverage left much to be desired, as the compensation offered was insufficient. Customer support was frustratingly hard to reach, and the plumbing service felt rushed, requiring a follow-up visit. Overall, I was disappointed.

3 months ago

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Verified Customer

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Joseph

I had a positive experience filing a claim; the process was smooth and hassle-free. For my mother-in-law's heating unit, the service was straightforward and effective. We initially planned to use the service for another issue, but it resolved itself, so we decided to hold off for now. Overall, I'm satisfied with the assistance received.

3 months ago

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Verified Customer

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Paula

I had a great experience with customer support. They addressed our issues promptly, including a broken dryer handle and a water heater problem. Appointments were scheduled quickly, and repairs were handled efficiently. Overall, their service has been excellent, making everything hassle-free for us.

3 months ago

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Verified Customer

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Carlton

I recently had a fantastic experience with my heater claim. The service was prompt, and the technicians were friendly and efficient. They ordered parts and returned a few days later to fix everything perfectly. I've only needed to use the service once, but it was fabulous!

3 months ago

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Anonymously

I had a frustrating experience with service delays and miscommunication regarding my garbage disposal. A technician began work but then refused to continue, leaving me to pay without resolution. However, I had a much better experience using my warranty for my stove, as the response was immediate and the issue was promptly addressed.

3 months ago

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Verified Customer

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Alejandro

I experienced a delay in the assignment of my claim, which was frustrating. Additionally, I had an issue with my garbage disposal leaking, leading me to file the claim. Overall, the process could have been smoother, but I appreciate the assistance in addressing my concerns.

3 months ago

Choice Home Warranty Reviews