Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Zeb Mont Belvieu, Texas

Very professional and knowledgeable technician. Excellent work and excellent customer service. Five stars.

1 month ago

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Theresa E Ellinger Ocala, Florida

This is my warranty company , the technician that came to repair my microwave was efficient and did a great job

1 month ago

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Judy Johnson Schertz, Texas

I’ve used Choice for years. The most recent techs who have come out have been on point with taking care of the needs.

1 month ago

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Arlene Watts Thomas Roach Ocala, Florida

Choice was recommended by my nephew. We had a refrigerator problem & Choice came out quickly & repaired it.

1 month ago

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Meg Sales-Bradley Ashburn, Virginia

I have had two service calls now and one was great but the other was just okay. I will continue to do more research to understand the fine print.

1 month ago

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Willie Tylor Memphis, Tennessee

They still have not fixed my aire it has been a month since I had a tech out and they giving me the run around. This bull crap. I could have just paid a tech to come and fix my air instead paying 2000$ for a home warranty that wasting my tim. And inconveniencing my life.

1 month ago

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Nancy Carrier Fort Worth, Texas

Happy with the response we received. The service was excellent and the workmen were friendly and very professional!

1 month ago

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Jac Jones Houston, Texas

Terrible service. The recommended a company to fix my washer machine. The company is call EYEBEE SOLUTIONS. 4 month ago my Samsung flex washer was giving me codes and my washer would stop as a fail safe so it doesn't get damaged. The last code that came up was lc1. I was unable to use the washer. I called choice home warranty they sent EYEBEE SOLUTIONS to my house and he took the whole thing apart and relize it was at the top where you put the softner in it had clogged up. I haven't had any codes for 4 months witch I thought was good but it stopped working. So I called again they sent the same company EYEBEE SOLUTIONS and they told me my washer was totaled for negligence on my part says I destroyed the drum. while speaking to CHOICE HOME WARRANTY they were told by EYEBEE SOLUTIONS that they replaces a motherboard the first time they came to fix my washer. Which was a lie so CHOICE HOME WARRANTY said they have nothing to do with EYEBEE SOLUTIONS when I told them and denied my claim saying it's not there problem

2 weeks ago

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David Braunstein San Antonio, Texas

I have been happy with the people that fixed a sink leak, not working furnace, and our refrigerator not working. All covered with my Choice Home Warranty!

2 weeks ago

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Dayna Jones Germantown, Maryland

I disliked the amount of $406 that was offered for my clothes washer which I ultimately was forced to accept in order to get a clothes washer. Your policy states under the section "Replace or Replacement" that for clothes washers you are "responsible only for replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand, or color." I understand that to mean you would replace my clothes washer with a clothes washer with similar features, capacity, and efficiency. I shopped at Lowe's which is where you are requiring me to buy from, but the least cost of a washing machine that matches what you say you would replace with equipment of similar features, capacity and efficiency is $529. This is the amount I feel is fair. In the "Replace or Replacement" section you go on to say "For all OTHER covered items." What are all OTHER covered items? You already listed clothes dryer, clothes washer, built in microwave, oven/range/cooktop, dishwasher, refrigerator, and garbage disposal, so what are the OTHER COVERED ITEMS THAT YOU WILL REPLACE WITH BUILDER'S STANDARD GRADE EQUIPMENT that is the basic option that typically comes in standard sizes colors, and standard configuration designed to fit most homes. It is obviously not talking about the actual listed covered items. Your policy writers need to learn the English language or at least learn how to write what you really mean in your policy. The Case Manager for my claim #336649925 is LaShante Jones. I spoke to her after I had first not accepted the offer of $406 explaining the same words in the policy that are in the first paragraph above. She kept saying she was putting me on hold to talk to someone. I don't believe that she was talking to anybody and especially not on my behalf explaining why I felt the offer was not right. I think it was just a tactic your company uses to make it seem like you are trying to help the customer. She did this at least 3 times and of course said they could not change it. I asked her if there was someone above her that I could talk to, and she said she was it - nobody above her that I could talk to. That just proved to me there was no recourse. I asked if I could get a clothes washer from the builders that have this standard grade equipment available and was told you used to do that, but not anymore. So as usual the customer is the one that is out. I'm 72 years old and the extra $123 I will have to pay for a clothes washer and the $100 for the repairman service fee means a lot to me - otherwise I wouldn't have gone to such length to explain my displeasure with your company.

2 weeks ago

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Cindy Barrett Norcross, Georgia

They are slow assigning a claim to a vendor. They take too long to approve a repair. Customer service associates are difficult to understand- English is not their native language, They’ve increased their rates but didn’t notify me ..not happy about it

2 weeks ago

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Robert Patton Louisville, Kentucky

What I like is the budget pricing, but there seems to be a high price to be paid with flexibility and cooperation with Choice Home Warranty team. I recently had a "situation", between me, repair company and Choice Home Warranty. Instead of a three way conversation and resolution, there was only a two, two way conversation, one between Choice and the repair company and then one with me. Choice decided by "committee" to replace my appliance instead of a repair because of replacement value and part cost. When I had a conversation with my repair company, after being informed from Choice of their decision, I was informed that there was a part available to repair my appliance for slightly less than $300.. But, when trying to negotiate with Choice , I was informed that the committee decision was final. So, I was put in a situation that forced me to request help from the BBB to negotiate a fair market price replacement for my appliance. Choice offered me less than $400. to replace my appliance, I requested $850. as that was the best budget sales price I could find for an equivalent appliance. After a couple of days negotiating with Choice and BBB, I accepted a replacement check for $799. from Choice. So, instead of being flexible, Choice chose to use a "committee" decision to replace my appliance for $799. dollars instead of a repair costing them less than $300., which if had I been able to work with someone in Choice, I would have agreed too.

2 weeks ago

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Robert Seward Mesquite, Texas

Great experience overall, prompt service, reliable vendors, and outstanding customer support. The warranty has saved me money and made home repairs stress‑free.

2 weeks ago

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Kevin Lasalle Fort Washington, Maryland

This rating has been reduced based on recent performance and is not indicative of previous support! Our refrigerator is inoperative! The dispatch time for support is 7 days...though I do not believe this reflects future support, I hope, this is completely unsatisfactory!

2 weeks ago

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Jay Garineri Boca Raton, Florida

QQuick response as far as notifiying me when Contractor will be arriving. Easy simple process, which is exactly what I want. Contractors have been very pleasant, knowledgable , and professional.

2 weeks ago

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misty robinson Tyler, Texas

I feel like choice is in breach of contract with my latest claim for my microwave. The wording in my contract states that choice should have my microwave installed. If yall don’t do installation for appliances it should be exact wording in the contract.

2 weeks ago

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Suresh Dalwadi Reisterstown, Maryland

I had three experience with the claim process. Never treat correctly. They control all. Do not provide full information and when TIME TO claim process all hidden detail comes in play and you suffer. not a good way to handle the clients. I learn the hard way. NOT SATISFIED.

3 weeks ago

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Monique Leong Lawton, Oklahoma

Many things got fixed or replaced like a dishwasher, refrigerator etc. and air conditioners were fixed., plumbers have come out and electricians came out

3 weeks ago

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Christian Pieper MBA Venice, Florida

quicker than their competitors, if at 98F your AC drops and the others tell you in 5 days they at least get someone out in 24 hours, even quicker would be even better

3 weeks ago

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Saunders Weare, New Hampshire

Technician was on time, respectful to my home and removed his shoes without being asked. Showed me what he did and all was working with my electrical.

3 weeks ago

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Robin Carr Universal City, Texas

Choice Warranty is a great service. It has save us a lot of money. Also, whenever, we request a service call, it is assigned to the appropriate repairman and fixed quickly.

4 weeks ago

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Miguel Santillanes Palm Desert, California

Impressed with customer service. Amiran was very attentive and helpful, found me a whole bunch of discounts that helped reduce the price per policy, I have 3.

4 weeks ago

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Evguenia Skirta Southampton Township, New Jersey

CHW is a trusted company that provides 24/7 reliable services to its customers. Breakdowns are inevitable buy you can rely on the company’s outstanding services.

4 weeks ago

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Don McAleavey Chicago, Illinois

I would rate zero stars if possible! In a clearly covered water heater replacement claim Choice Warranty is making me responsible for 60% of the plumbers charges. They try to justify by using language in the limitations that do no apply to this situation. The only justifiable expense they gave me was disposal charges. There is no way that 60% of the plumbers total charges consist of a disposal charge. In my area I could have this done easily for $50. They have refused to provide any itemized accounting of the costs they say are my responsibility. When you talk to someone they claim to have no supervisors who could possibly explain the cost better. They only circle back to contract language that doesn't apply. I only want what the contract promises, no more and no less. Choice Warranty choices to settle claims providing less than they promise.

4 weeks ago

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JR Foerster Phoenix, Arizona

Very easy to file a claim and get a visit scheduled with the repair company. Had it all done within minutes. They garage door repair company will be out next week. Thank you!

4 weeks ago

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Verified Customer

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Eileen Las Vegas, Nevada

Choice responds immediately when I file a claim. The vendor they schedules for the repair is always prompt and professional.

2 months ago

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Verified Customer

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Ronda Morris Anaheim, California

No hassle appointment andGreat on-time service. I’m glad that I have you in my pocket for our rental property and our home❣️

2 months ago

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DONNELLYN Dominguez Dallas, Texas

I am NOT happy. My dishwasher is still not fixed! I called and asked Gary with Volt Repairs to please get it done before Mother’s Day. He said he would try and I haven’t heard a word from him since. His original visit was over a month ago and he said the part was in now.

2 months ago

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Verified Customer

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Alan Silvera Valley Springs, California

Look I am very disappointed in Choice: You couldn’t find anybody for 12 days in work on my Refrigerator. Then left to me to find someone . I found Conner’s Hanford,ca 866 316-3002 , they charged 254 to come out . The refrigerator repair would have been 1552.49 to repair. Then you wanted me to jump through hoops to get it okayed . Things I didn’t know how to do . So I brought a new one at Costco for 2000 . Choice should be ashamed !!!!

2 months ago

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Verified Customer

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Denise Jonesborough, Tennessee

We placed a plumbing claim for a leak and they declined it. They said it was faulty installation. We have copper piping installed in 1995. This may have been wear and tear or age related but not due to improper installation 30 years ago? I asked before I bought the policy if it covered problems like this. This house is a new purchase for us. a new purchase home

2 months ago

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Valentina Satri Chicago, Illinois

The technician was professional, fast, and knowledgeable. Fixed my heating issue with ease and explained everything to me. Highly recommended

2 months ago

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Robert Carpenter Salt Lake City, Utah

The salesman were extremely honest they have a low service fee co-pay, and all the reviews I read about them were very good

2 months ago

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James Bentonia, Mississippi

It took two weeks to get someone out to check our microwave. We use it every day to eat. Once it was diagnosed, Choice decided to replace the microwave and only give about half price for us to go to Lowe's and purchase a new microwave. We still have not got the Lowe's prepaid card and no offer to install the new one. Why pay all this money to get treated this way. Not a good experience.

2 months ago

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Verified Customer

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Steven Birmingham, Alabama

We expected a complete support package for household appliance and system failures . We are still waiting for the Lowe’s $ credit card for the kitchen microwave oven failures. It seems like a long time!!

2 months ago

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Barbara Ryan Atlanta, Georgia

I’m still waiting for them to come back to finish the job. Someone there needs to stay on top with Itz a breeze company to get them to finish the job. I feel like I’m getting a run around. I had that same fan fixed years ago and it took them 24 hrs to fix it.

2 months ago

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Carole Kratz Spera Annapolis Junction, Maryland

The gentleman who came to take out the old garbage disposal and install a new one was so very professional, considerate and competent!

2 months ago

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Carla Wren North Las Vegas, Nevada

Sucks. They don’t want to cover anything, unpaid extra for my septic system, and pumping, I had to fight with them and file an appeal to get them to pay for pumping which was supposed be covered. It’s says it covers pumping g specifically. Then when the leach line clogged they would not cover that saying it was not part of the septic . If the leach line don’t work the entire system don’t work so save your monthly payment and when you have a problem get it fixed your self

2 months ago

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Bharat Chadha Minneapolis, Minnesota

From my experience, I can rate CHW as an excellent home warranty service. I received an excellent response from CHW regarding everything

2 months ago

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Robert Boudreau Kissimmee, Florida

The people you said that was supposed to come today or not showing up. They have only 45 more minutes to get here. I’m very disappointed in the company you selected to do my air conditioning.

2 months ago

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Brian A Barnes and Debborah J Harness Barnes Houston, Texas

It has been a great service and has sent some really nice trade works, a/c, appliances, etc. Would recommend it to all home owners.

2 months ago

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Joy Kucinski Orlando, Florida

Both times I used.it has been a great experience the techs have been knowledgeable a problem were fixed quickly. Thanks!

2 months ago

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Donald Phoenix, Arizona

I was hoping that Choice was better than the other warranty companies I have used in the past. But sadly choice was just like the others who do everything in their power to avoid paying legitimate claims. I found out that Choice operates the same way. They made up a reason to not pay on a claim to fix a valve on my sprinkler system. Very disappointing….

2 months ago

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Mark

Terrible, I asked to have a faucet fixed in our bathroom, they sent someone out but didn’t have the correct faucet stem. I paid the service charge but they never fixed it, when i asked to speak to a supervisor they asked if I ever fixed my my low pressure regulator which reads 50psi which is low for a house. I told them that had nothing to do with anything because if I increased pressure the faucet would leak more. They never showed up again, they’re very courteous but don’t fix the problem

2 months ago

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Randy Collins Richmond, Virginia

The A/C technician was vary kind and vary knowledgeable it was great privilege to meet some one that knew what he was doing! If ever a problem comes about in my home I would pray that you would send him back! Thanks again!

1 month ago

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Sam Gonzalez Odessa, Texas

I didn’t read the fine print that says you only cover a portion of plumbing service I.e. slab leak. That’s on me. The plumbers that came out to fix were caught between a rock and hard place. They did excellent work and earned every penny.

1 month ago

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Laura Fernandez Phoenix, Arizona

They went above and beyond to get the job done . They were very professional and efficient . They also explained everything that was going on and what they were going to do. Excellent customer service .

1 month ago

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Fuccello Home Liberty Hill, Texas

Michael L. did a great explaing the program, plans and pricing !! He was very knowledgeable and it came through in his excellent communication skills! We signed the contract and hope to be a customer for a long time!

1 month ago

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Kim Lockley Cypress, Texas

I have always had great experiences when filing a service claim with CHW. The representatives are always professional, fast, and efficient. My needs are generally always met. Great Company.

1 month ago

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rachna bhatta Plano, Texas

They r the best , had issues with my ac , and twice , both time i got the same technician, which helps as he know my ac history and how its maintenance record . Best thing i did not have to pay it was all covered .

1 month ago

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Claire and Richard Murray Villanova, Pennsylvania

have had a contract since 8.1.2024, not much experience using it. Currently have a claim #334050842 for air conditioner issue we are working through. Green Tech Repair is currently handling this. The technician has been curtious, knowledgeable, now waiting on parts expected this week.

1 month ago

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