Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Tina Hill Richardson, Texas

Although this was the 2nd Technician assigned…He knew exactly what he was doing. He tested the equipment, cleaned up after himself and put everything back exactly how my husband had it.

1 week ago

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Rodney Weary Rowlett, Texas

Filing my claim was hassle free. The technicians came out the very next day and fixed my refrigerator. They took their shoes off before entering my home and were very professional!

1 week ago

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William Gallagher Crownsville, Maryland

Telephone rep talked to fast, didn't listen or follow my request. I did not authorize an application payment be made and contract accepted. Next day I found contract email and a pending charge on my credit card account. He was missed that I did not want the $1300 yr cash commitment. I decided not to challenge contract and fee, but to give Company a trail for a while.

1 week ago

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Pamela Miner Saint George, Utah

Ahmed was very helpful in getting me the coverages that I wanted. He let me know that I had a free month to think about if I wanted to keep the services. He said that it could be cancelled at any time, no problem.

1 week ago

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Verified Customer

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Tony Hall Cedar Hill, TX

Fast response. Still would like the service call fee to be back to $75.00. That’s why I left the other home warranty company because they started charging $100.00 too.

1 month ago

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Verified Customer

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Emma Hutman Leesburg, VA

They came, did the work, and were gone. No hassel or fooling around. Come & gone. Did take a long time to get here, from the time I first filed a report. Thats was bad.

1 month ago

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Verified Customer

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Dianna Lamanna Dayton, OH

They are easy to work with. The middle of September I was told that my refrigerator was going to be replaced but I have not heard anything, please advise.

1 month ago

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Verified Customer

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Lee Forbes Savannah, GA

The replacement of our old garage refrigerator has taken about three weeks and the new one will be installed tomorrow.. we are pleased that Choice Home came through for us.

1 month ago

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Verified Customer

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Joel Dougherty Fort Pierce, FL

The service was fast and efficient. The technician arrived at the right time and identified the problem immediately. He was professional and courteous.

1 month ago

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Verified Customer

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Mario Santillan Southfield, Michigan

I will do 4.5 but it wont do halves; I have no complaints but the waiting time to get a technician, it took over a week to get someone home, once I had the appointment everything was good and smooth

1 month ago

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Verified Customer

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Sam Noritake Prescott, Arizona

Fitting us in the next day was very much appreciated. They were tired when they came but still did an excellent job. Very respectful and clear about what was needed.

1 month ago

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Verified Customer

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Janette Van Nuys, California

Great price. All the technicians who have come to repair what’s needed, have all been friendly and knowledgeable. I have recommended choice to a lot of people.

1 month ago

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Verified Customer

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Eric Clover, South Carolina

I have A/C problem for some time Early August Have Mini Split Unit in my Loft area house They had Sears my home Sears said they don’t work on Mini Split Units need Plumbet unclog drain paid service fee Yhe reassign job another company they came out Said they have 2-divisions plumbing section & HVAC division need HVAC Division so left so schedule HVAC Lady from Office says Company doesn’t work on Mini Split Unit Call Choice Back tell them dispatch another company So as it stands almost 2 mths no A/ C I’m my loft Fortunately it’s not my main unit I have dogs so Main Unit This fiasco is gross incompetence Iam not happy at all

1 month ago

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Verified Customer

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Ivone Weare, New Hampshire

I became a customer 3 1/2 years ago and I recently renewed. I find Choice very reliable and helpful to make sure that every request is serviced within a reasonable amount of time.

1 month ago

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Verified Customer

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Andrea El Paso, Texas

It’s not really what I expected. I should have looked around for other Home Warranty services. The staff is ill prepared to answer my questions and nor I’m will wait for the service from the technician!

1 month ago

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Verified Customer

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Theresa Knight Jacksonville, Florida

I just went eerie, meanie, mine, mo. Had you for a couple years now. Used you recently and was satisfied. You did go up in price this year though. Didn't like that.

1 month ago

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Verified Customer

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Krishtian Nielson Fort Worth, Texas

Great to have a home warranty when an emergency happens and you are not available to handle the issue due to being away. Claim process was very simple and speedy

1 month ago

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Verified Customer

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Jeremy Francis Budd, Illinois

HVAC Still Not Working After Three Service Calls I am extremely disappointed with my experience with Choice Home Warranty. My HVAC system is still not working properly after three separate service calls, and I have yet to receive a clear explanation of what will be done to resolve the problem. The lack of communication has been particularly frustrating. I have had to repeatedly follow up for updates, and there has been little coordination or accountability between Choice Home Warranty and the service providers. Each visit has resulted in more delay, but no lasting repair. A home warranty should provide peace of mind when a major system fails. Instead, I have been left with an unresolved HVAC problem, repeated appointments, and no dependable timeline for completion. After three service calls, I expected the system to be repaired—or, at the very least, a clear plan for resolving the claim. Choice Home Warranty needs to improve its communication, oversight of contractors, and follow-through. Based on my experience, I cannot recommend the company.

1 month ago

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Verified Customer

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Russell Simpson Charlotte, North Carolina

The warranty works like they say it does, once you pay your $100.00 deductible. So far so good for me. Everything I have had to have repaired they have came through on.

1 month ago

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Verified Customer

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Vivian Dallas, Texas

This is the 1st home warranty that I'm really pleased with.I really thin that everyone has been very professional and does a great job keep up the good work.

1 month ago

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Verified Customer

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Nancy Orlando, Florida

Choice takes the worry away from every day life problems that can occur. It is easy and convenient to place a claim and they are usually prompt. Best decision I ever made.

1 month ago

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Verified Customer

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Robyn Los Angeles, California

I do not like the process of having to put down a payment to schedule a contractor , then be reimbursed by CHW and then you have to pay the contractor. In a time where there are so many accounts being compromised, this is process opens the door to more opportunities. I feel as though my enrollment into CHOICE HOME WARRANTY WAS A BAIT AND WHICH. I have been denied coverage for my HVAC. I have two systems, one was paid and the other was denied. Each contractor that has come on service calls state the same results, however, CHOICE HOME WARRANTY continues to deny the repair and the rationale does not support what contractors finding.

1 month ago

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Verified Customer

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Nanci Warrenton, Virginia

I'm in my 8th with with coverage with Choice Hone Warranty. Overall service has been been very good with only a few minor issues such as cancellation or timeline as of the assigned Tech. Just r

1 month ago

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Verified Customer

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Jamar Hutto, Texas

The guy they sent out was fantastic, he immediately knew what the issue was and he fixed it in less than 20 min, I highly recommend choice home warranty

1 month ago

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Verified Customer

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Janelle Furr Charlotte, North Carolina

2 deductibles ($75 each) in 3 months for the same problem (HVAC) First time he replaced my thermostat. My old one was programmable. This one was not....very basic. That didn't fix the problem. Second time the guy fixed the problem.

1 month ago

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Verified Customer

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Ronald St. Louis, Missouri

Seems like at the end of the day they really don't care about your situation or the companies that jump on your claim. Like Sears they grab every ticket they can and just tell you it will be 2 weeks. When you tell choice you need another company they don't care wait 2 weeks without a ac unit in the heat of summer with 2 small children. I asked for a certain company that already knew what was going on but now I got Sears instead found out my fan motor

1 month ago

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Verified Customer

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Wilma Clark Dallas, Texas

The service and the air was great. They Worked all day on that unit and explained everything. Very happy with the company which did the work Thank you

1 month ago

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Verified Customer

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Edna Ashburn, Virginia

I was having my stove top comeing on. It was fixed and now im cooking agan. I am happy to have my contrack home warranty that covered it. Im very happy

1 month ago

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Verified Customer

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Thomas San Jose, California

I am extremely disappointed with my recent experience with Choice Home Warranty. I filed a claim regarding two non-functioning hall closet light fixtures. The technician dispatched by Choice Home Warranty diagnosed the issue as a faulty neutral conductor in the electrical wiring. According to the technician, the suspected location of the defect was in the attic. The technician advised that he could not proceed because insulation covered the area where the wiring was believed to be located. Choice Home Warranty then informed me that I was responsible for removing the attic insulation before the repair could be performed. My concern is not simply the coverage decision. The policy contains a provision that states Choice Home Warranty will pay up to $500 to provide access to otherwise inaccessible covered items. I repeatedly requested that the company identify the specific contract provision supporting its position that attic insulation is excluded from this access coverage. I requested a written explanation through multiple emails, an online chat inquiry, and conversations with two separate case managers. On each occasion, Choice Home Warranty refused to provide any written explanation identifying the contractual basis for its position. Despite numerous requests, I was never provided with a written response explaining why the company believed I was responsible for providing access to the covered wiring. I also asked whether there was any appeal process or any way to elevate the dispute to a higher level of review within the company. I was informed that there was not. The response was delivered in a manner that left me with the clear impression that there would be no further discussion of the issue and no opportunity for additional review of the company's position. I also discovered that my claim was marked as "Completed" on Choice Home Warranty's website even though no repair had been performed and the electrical defect remained unresolved. When I questioned this, I was told it was an automated status. However, no written explanation was provided regarding why an unrepaired claim was being displayed as completed. What I found most frustrating was the company's repeated refusal to put its position in writing. A customer cannot meaningfully evaluate or challenge a contract interpretation when the company declines to identify the contract language upon which it relies. After multiple requests over several weeks, I still had not received a written explanation supporting Choice Home Warranty's position. As a result, I have been left with an unresolved electrical issue, a disagreement regarding the interpretation of the contract, and no written explanation from Choice Home Warranty supporting its position. Consumers purchasing a home warranty reasonably expect not only that covered repairs will be handled fairly, but also that the company will clearly explain its decisions when disputes arise and provide a meaningful process for resolving disputes. That was not my experience.

1 month ago

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Verified Customer

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Denise Clarksville, Tennessee

Professional work ,easy to make an appointment, cost efficient, knowledgeable of problems and repairs. Friendly service i have recommended them to friends and family

1 month ago

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Verified Customer

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Pamela Miami, Florida

A well-known company believed it would provide the service paid for. Sometimes they come through, and sometimes they refuse to pay, and it can be frustrating. This time, they paid and repaired the HVAC system, and we are pleased.

1 month ago

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Verified Customer

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Beverly Houston, Texas

Was with another home warranty company years ago and was NOT happy! Choice reviews and ratings are consistently better than my previous, and other, providers.

1 month ago

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Verified Customer

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Shirish New York, New York

John, the tech for dishwasher, quickly found the issue and got approval to order parts and fixed it. He is coming back Monday with parts to fix the problem.

1 month ago

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Verified Customer

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Mary Port Neches, Texas

The case manager, Hanna Mantilla, was rude and disrespectful. As of today, I will write a letter to corporate headquarters to inform them of her attitude towards customers, like me. I ask to speak with another case manager, and she told me that I could not. She spoke to me as if she was the CEO of CHW instead of Mr. Mostofi. I am a senior citizen, and have never experienced such blatant, disrespect towards a customer. In my opinion, she is not worthy of working for a company like Choice Home Warranty. Please realize that it pains me to share these findings. As a retired educator, I have always reminded young adults to be respectful to other adults besides their parents. Why should I have to pay for rude service? Whenever my air conditioning problem get fix, a letter to corporate is forthcoming.

1 month ago

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Verified Customer

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Carol Jones Dallas, Texas

I am not sure other than the saleman telling me that the service time is better as they have service personnel in the area. The length of time it takes for a repair to be made is unacceptable. A backed up sewer can wait a week ir two for repair. The amount of time it takes for funds to replace an appliance. Remember that stores do not have the appliance on hand and must be ordered which can take several weeks for the appliance. So if the funds from Choice Home Warranty are sent 3 weeks after a service person has determined that the appliance cannot be repaired which takes a week and add on another 3 weeks for store to get the appliance another week for someone to install you are than without the appliance for 2 months.

1 month ago

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Verified Customer

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Laurie Villanova, Pennsylvania

I have mixed reviews with this company they find ways to not pay for a complete Job after the diagnosis. they will say things are to old or have rust or anything to not cover fixing. at the rate of increased they should do better especially if you don't use there service as much.

1 month ago

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Verified Customer

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Alan Salt Lake City, Utah

i have never seen a company fight so hard to NOT pay its contractors. This leads to a shortage of contractors. On my last hvac repair, the unit just needed a freon recharge. It took CHW forever to find a tech. when he arrived the tech explained he didn’t want to take the call and i witnessed why. when he called them and told them how much it was going to cost and how much he was charging for the Freon recharge, even though he was half the price of everyone else around they still wanted to cut what they were paying him almost leading him to take a loss. And they kept him waiting for two hours. I have never seen anything like it.

1 month ago

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Verified Customer

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Chad Martin Sacramento, California

No better than the others. I waited 3 WEEKS for an HVAC repair, then another 10 days for the proper technician. I still don't know if the fix will hold. I've found thst Choice only wants to sell memberships; their attention on claims is not good.

1 month ago

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Verified Customer

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Randy AND Joyce Slayback Mobile, Alabama

The service man from Sinclair arrived promptly on time, diagnosed the problem quickly and repaired it. I wish all service issues could be taken care as easy as this one.

1 month ago

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Verified Customer

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Tammy Ryder Fort Worth, Texas

It seems the companies that are sent out have poor ratings with poor customer service especially the electric co. They always try to up sell you saying things aren’t covered. It’s a good thing that I mostly deal with requests on line because the live choice customer service is awful. I will be looking for another company to use

1 month ago

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Charles Rayburn Chicago, Illinois

Choice representative understood after taking with me that I'm on a fixed income and just replaced my air compressor unit & furnace. These will not need service for several years. I was then offered a discounted package that was able to fit in my budget without breaking the bank. I'm hoping that there won't be a need for your services; however, I will sleep much better knowing that you are there for us if we need you.

2 weeks ago

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Larry Blachman Palm Desert, California

WSVC Factory SVC 800-Appliance is the best appliance repair co. that I have dealt with over the years. That goes for the people in the office and Jose, who serviced my refrigerator. I would like to use then exclusively whenever I need appliance services.

2 weeks ago

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April Kaufman Ocala, Florida

kameron was so nice. I was very pleased with the work that he did. He even changed the inside toilet guts for us and he didn’t have to do it but he did anyway I greatly appreciate his service. He was a great person. I wouldn’t mind doing business with him

3 weeks ago

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William Marshall Atlanta, Georgia

We would living in a hot house with temperatures as high as 88°. It took two days for the technician to arrive and diagnose the problem. The blower motor was shot and the coils were frozen. That was Tuesday. I told the technician I was leaving on vacation on Friday. In spite of this he scheduled another appointment on Saturday. I had to have another contractor come to finish the job. It took 12 hours for the room temperature to return to normal.

3 weeks ago

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David H. Krull Cape Girardeau Township, Missouri

Matthew T was very polite and professional. He offered me the opportunity to enroll in the coverage and review the paperwork and not be charged for two months. (Two months free). I like to review and study the fine print BEFORE paying for something!

3 weeks ago

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David Warren Germantown, Tennessee

I filed my 1st claim, been with Choice for years and it was my first claim. They jumped on my claim and got the ball rolling, I soon received notification that a company had been assigned. The company, Sears, sent a technician he diagnosed the problem (major), equipment was ordered and my install was finished today, 10/13/2026.

3 weeks ago

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Clinton Smith Marietta, Georgia

Overall I have been satisfied with Choice Home Warranty. My first claim for my refrigerator was successfully repair. However, the contractor that was provided for the job was less than satisfactory. It took them over a month to finally return to my home after their initial visit. I just filed a second claim for a dryer issue. Hopefully, it will have a better outcome.

3 weeks ago

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Max Raizada Buena Vista, Colorado

In my claim, I had said that the garbage disposal is no longer working, I can smell the burnt motor...The technician was to come on Monday, but changed it to Tuesday...he found the same problem BUT he did not bring a new one with him. So, another two days later, with dishes piling up, he came back 20 minutes later than his text said he would...brought the new unit and replaced it in 30 minutes. This could have been done quickly, if the Tech spoke English and was able to call CHW and get the approval on day one.

3 weeks ago

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oldies180 Sacramento, California

I like the quick approval on my claim. But I don't like the one month expiration on unfinished claim/fix that make the customer filed for same fix as new claim which I'm unaware of and added to my frustrations of a fix that stretching for more than two months when it should be fixed in less than two weeks. CHW should do automatic check and renew unfinished fixes with it's subcontractors and not put burden on customer. And must following up with both it's sub and customer to ensure fixes are finished in reasonable time frame and not let customer hang dry and keep having to call and got the run around between CHW and the sub.

3 weeks ago

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barry yablow Westlake Village, California

The man sent to assess our oven was what number one on time, number two very thorough number three cheerful and easy to talk to. This is the first time we have called up choice home #Warranty. They got right on it. I’m very impressed and glad that my friend told me about choice home #Warranty

3 weeks ago

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