Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Verified Customer

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Alex Soto

When a customer with Choice Home Warranty opens a new claim, and that claim gets assigned to a vendor; if the vendor decides to cancel the appointment, then the customer should be moved as a priority to get reassigned a NEW vendor, very very quickly. Instead, choice home warranty puts the customer back down the BOTTOM of the queue and has to wait 48 hours for a new vendor accept, BEFORE they even make it to the customers house. This does not make ANY sense whatsoever. Terrible

2 months ago

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Verified Customer

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Paul

The first contact with Choice went fairly well. I explained the problem and Choice The first contact with Choice went fairly well. I explained the problem and Choice The first contact with Choice went fairly well they established a claim. The technician showed up the next day and declared our refrigerator unrepairable. Choice agreed to a settlement. After that it was all downhill I had to wait 29 days to get the replacement check so I could pay for a new refrigerator. They gave me all kinds of excuses for not being more prompt with the payment eg. Their company procedure. Try going without a refrigerator for that long, living out of a cooler. Not a good solution by Choice.

2 months ago

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Verified Customer

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Graham Miller

Took too long to find a new technician after they didn't like the first diagnosis. Have now increased the price for this year without notification. No reply to my last message regarding the increase. Not sure If I will stay with them.

2 months ago

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Verified Customer

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Larry

I wondered what would happen if i filed a claim, since i was new with this company. The outcome was Awesome. Sent one text and they handled the rest. I would highly recommend this company.

2 months ago

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Verified Customer

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John

The Good is their monthly rate. The Bad is you can never talk to a live Customer Service Rep on the phone. Their customer service SUCKS! You ALWAYS have to leave a voice mail for someone to call you back. Sometimes it can talk an hour or even longer just to talk to someone so you can file a claim. The worst part is whatever needs fixed requires you having to WAIT at least 30 DAYS just to get a check from Choice in order to replace your old device. I needed to buy a new washing machine. My former home warranty company sent me a check to replace my item(s) within 3-7 days max. They also low ball you as well on your item they are giving you a check to replace. I'm definitely leaving Choice as soon as I receive my check & will be finding a better home warranty company.

2 months ago

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Verified Customer

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Eloise

Affordable, easy, quick, on time, professional service from the beginning to end? We got repairs on items we thought we're not covered We were very grateful we choose Choice Home Warranty!

2 months ago

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Verified Customer

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Kathleen

Polite and knowledgeable associates at Home Choice and at the vendor that did repairs. Everything was completed in one week. I was shocked. The last company I had took 4 months. Very happy with everything from beginning to end. I would recommend highly to friends and family

2 months ago

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Verified Customer

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Juliet Bethishou

Our garage door motor fell apart. I called and they send a technician in 48 hours and he reported that it is not fixable and right in less than 30mins, they issued a replacement for the garage door opener. He replaced it with a new unit

2 months ago

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Verified Customer

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Walter Childs

For this particular claim during interaction with choice, home warranty went really well . the subcontractor was very supportive when he came out to the house they were able to diagnose our problem and take Care of it in a relatively fast manner.

2 months ago

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Verified Customer

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Leo Carter

I've been worth this CHW for 12+ years. The price of my policy, very reasonable for the service I get. Have I ever had an issue with one of the technicians they sent? Yes. And I let CHW know about it. Their customer service is the best. I refer them to all my family and friends. You can't go wrong with CHW.

2 months ago

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Verified Customer

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Richard Hall

A/C went out 6pm Saturday night, outside temp @ 105. Earliest appt was 12 days out which in 105+ temp was unacceptable Had to get emergency tech who came out on Sunday evening @ a cost of$790. Warranty final got a appt for Tuesday which I accepted. Understanding that it’s Summer and lots of claims but almost 2 weeks was terrible. House inside on Sunday was hi 90s low 100s

2 months ago

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Verified Customer

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Linda

Converse Repair Center sent Trey to evaluate our issue on our dashboard on our cooktop. He arrived within window of time, he was very friendly, knew the part needed immediately and ordered it. He returned the following week to install. It was a Very quick and efficient job. Thank you!

3 months ago

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Verified Customer

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Azamjo

They were fairly quick in sending a garage repairman who replaced the opening system. There was a hitch in that the door would open but not close the next day. They sent him back out fairly quickly again and he replaced the safety sensors and it works fine now.

3 months ago

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Verified Customer

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Samuel Garrett

My claim was processed in a timely manner. A work order was submitted to a contractor, the contractor came out to our home, gave us a diagnosis of the issue with our refrigerator and repaired it with outstanding skills and professionalism. That technician was from Sears Repair. His name was Tim.

3 months ago

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Verified Customer

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Eileen Stuber

The technician fixed the issue we had. He was very professional, polite, and explained what he did and showed us the old part. Very good service! Not his fault, but we were given a window of time between 8 am and noon. He didn't arrive until after 2. I had to call Choice Home Warranty twice to get the status of our appointment. They should have called me.

3 months ago

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Verified Customer

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Cheri Salazar

Scheduling a repair with Choice Home Warranty was super easy and fast. The automatic appointment notification was great it had all of the details I needed and the technician they assigned to my project was the perfect fit and got the job done just as easy and fast!!

3 months ago

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Verified Customer

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Ron

My main complaint is - took 2mths to determine issues and determine the refrigerator would not be fixed and another month to receive an lowes E-Card. Because of the time involved we had purchased a refrigerator prior to Choices decision not to fix the appliance. To our dismay we brought the refrigerator at Home Depot not lowes. Had we know Choice only issued e-cards for lowes we would have gone there. I requested a home depot card but was denied. So, yes we got a partial reimbursement for the broken refrigerator but took 3mths to finalize everything. Most families can't go three mths without a refrigerator! If we have an issue in the future and are unable for Choice to determine a solution, we will shop lowes and wait for the outcome. Another complaint - I attempted to call Choice numerous time attempting to find out our status. Left our phone number as required but no call back for approx 2wks!

3 months ago

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Verified Customer

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Tommy Steele

Choice Home Warranty did an outstanding job with my AC claim. After accepting the claim , selecting a company to do the repairs, the schedule was lengthy and would have resulted in us having no AC for over a week. After consulting with them, they worked with the contractor to get it done within two days. Great job

3 months ago

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Verified Customer

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Chuck Cerny

I've been usingCHW for many years. I like that they assign a competent professional to handle any problem I've ever had. There have been a couple times I had to pay part of the cost but I experienced that with other companies as well. I feel I get treated fairly with Choice.

3 months ago

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Verified Customer

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Vicki

Overall, I am pleased with this company. The only issue I have is my monthly rate which continues to get higher & higher. I do not have issues with most of the appliances covered; however, it’s a part of the package that I need.

3 months ago

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Verified Customer

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Sam

Once you get a Technician at your home, they do an excellent Job. The problem is with getting a response that doesn’t take 2-3 weeks to get you help. Also I had an appointment canceled and rescheduled the day they were supposed to come out after waiting 2 weeks. You need a website dedicated to customer complaints and you might learn something. I had this a few years ago and I liked it a lot, you could pick your own Tech. , the tech. Would call in and CHW would approve the bill, simple. When you call to report a problem, it sounds like a crowded room of immigrants who can’t understand anything. That’s the main problem, communication.

3 months ago

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Verified Customer

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Howard McCaleb

choice home warranty is real quick to take the money out of my bank account and on time every month had a warranty problem with dryer they oked paying for the dryer but said it would take 30 days to get a voucher from them so we could purchase a new dryer why not just cut the customer a check and be done with it plus we could have just purchased the new dryer now we have to wait 30 days for them to email a voucher and we take it to lowes and still have to put money with it to get the new dryer after a months wait. There is no reason for them to take that long.

3 months ago

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Verified Customer

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David Morris

Choice Home Warranty hs treated us very well this year in that they have helped us replace a roof mounted AC/Heating unit, a kitchen faucet and a refrigerator. In some cases it has taken quite some time for the process to be completed. While I understand the reasons for some of the delays, I am still a bit disappointed I how much time it does take. However, ido highly recommend CHW to anyone in the market for a home warranty policy.

3 months ago

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Verified Customer

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Julie

Had a plumbing problem and put in a request for service. I got an email from choice saying that a plumber was coming That day and it was 1 PM when I got it! I never received a phone call from the company or a follow up from choice. Very frustrating. I ended up putting three bottles of liquid plumber down the drain to limp it along. When I signed up also for the five-year plan, they promised me to extra services. When I called and tried to use one of the services a year and a half into the five years, they said that I didn’t have that service available to me unbelievably frustrating to pay that much in advance and not have the service.

3 months ago

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Verified Customer

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Jim Franklin

Timely response! Sears repair contacted us the following day and arrived that day to repair the dryer problem. Ordered replacement parts which were several days in delivery. The repair person gave us a date the parts would arrive and was there on that date to complete repair. Best service we could have hoped for.

3 months ago

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Verified Customer

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Don

I've used the warranty service 3 times, the first I thought was very bad as I had a micro wave quit and Choice would not repair or install a new unit instead they gave a cash settlement for the cheapest SS model available leaving me to install the micro wave. The second and third times I used Choice were for AC problems and both times the service was superior, but due to the micro wave problem I couldn't give a five star rating, although the two AC repairs were both 5 stars.

3 months ago

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Verified Customer

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John

It was so great to have Choice there when I needed service. The peace of mind and friendly rapid response to my needs were very impressive. The instant response and friendly knowledgeable technician that responded gives you peace of mind.

3 months ago

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Verified Customer

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Hector

They need to get serial # and product info To avoid problems to be told to go read your contract if I call the company they should tell me the items not covered before they send someone when they sell it they tell everything's covered or replaced

3 months ago

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Verified Customer

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Pat

I have had mixed experiences with Choice Warranty, most of them unsatisfactory. When submitting a claim, it has taken a week or longer for a technician to arrive. The communication with the technicians has been difficult. If you are in no rush, Choice Warranty may be a good choice. But, I have been without a functioning washing machine for over a month now. My understating was that if an appliance was unable to be repaired, it would be replaced. That is not the case. With my washing machine which can not be repaired, they sent me a gift card to Lowe’s for $343. Here are no washing machines for that price.

3 months ago

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Verified Customer

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Richard

The immediate response was great. Also the project was completed within a timely manner. The Technican who responded was extremely knowledgeable and courteous. I was definitely satisfied with the services provided by Choice Home Warranty.

3 months ago

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Verified Customer

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Johnny

I don’t have any dislikes about choice home warranty. It sanded us money.

4 days ago

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Verified Customer

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Raymond

Terrible service, or lack thereof. Too many excuses and loopholes used to avoid repairing appliance. DO NOT RENEW MY CONTRACTS.

6 days ago

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Verified Customer

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James

The repair man was polite and on time. I would let him return to my house at anytime

6 days ago

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Verified Customer

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Dorothy Hurt

I had an issue with my refrigerator. They did come out several times to work on it. It had a twofold issue. Inside top would stay cool. I had tons of food, spoil and almost had a gallon at milk, blow up. And also the ice maker would not work. The icemaker was covered under warranty due to a recall. Samsung declared the ice maker not repairable. So after that Choice, home warranty would not come and fix the Refrigerator cooling part. So I had to spend money. I did not have to replace my refrigerator. Now the good part. My AC quit working right when we were having the heat waves. They had somebody out the next day to repair it, and all is good. Overall choice warranty is very good. I think every time I have called. They have been here the next day. And the online portal is great!

4 months ago

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Verified Customer

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katzkafe2

I'm really very pleased with the service I've received with Choice Home Warranty. I've had 2 claims so far and they were resolved in a timely manner, and the vendors are superb. They communicated they received claim, gave claim number, gave updates on locating a vendor for the job. Once found gave time of service and all the vendors info. Put my mind at ease with all the information and communication via text, and email.

4 months ago

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Verified Customer

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Lorraine

I had two calls so far. The dryer could not be fixed and a gift card was issued for Lowes, however, the amount for a replacement was only $388.00, which is not enough for a new dryer. I was very disappointed. The second one call was for a washer, which was repaired. It was my understanding that if an appliance could not be repaired, it would be replaced,not half replaced.

4 months ago

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Verified Customer

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Sara

I had a great experience with this company. They were quick to respond to my air conditioning problem and had someone out the next day. The service was efficient and cost-effective. I appreciated the option to purchase a warranty in advance at a reasonable price. The staff provided me with different ideas that ended up saving me money in the long run. Overall, I found their prices fair and the service top-notch. I highly recommend them for any HVAC needs.

4 months ago

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Verified Customer

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Frances

I recently reached out to this company for some help, and after a bit of a bumpy start with getting a response, they eventually got back to me and are hopefully working on resolving my issue. Overall, I've had positive experiences with them in the past, except for one incident with my dishwasher. Despite that, I still recommend them to others as they usually do a good job. Looking forward to having my dishwasher fixed and hopefully upgrading my rating to a 10. Thank you!

4 months ago

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Verified Customer

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Joanne

I had a great experience with a service company. They were quick to respond and provided excellent service. The technician who came was very polite and courteous. I had an issue with my hot water heater, and they had someone out the next day to fix it. The whole process was fast and efficient. I highly recommend this company for their prompt and professional service

4 months ago

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Verified Customer

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Betty

I recently had a positive experience with Choice Home Warranty. They promptly resolved an issue with my air conditioning unit at a rental property. The technician was efficient and recommended getting a new unit, which has been working well according to the tenant. I appreciate their quick response and handling of a scheduling mix-up without any hassle. Overall, I am satisfied with their service and would recommend them based on my experience.

4 months ago

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Verified Customer

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Balasubramaniamshalini

I had to request a repair for my AC that wasn't working, and the customer support was excellent. They came on time, fixed the issue immediately, and I was satisfied with their service. However, I also had a request for my dryer, and although the customer support was good, the service technician didn't have the necessary part and had to come back a week later. This caused a delay in the service, so I would rate it lower. Overall, the AC repair service was great, but the dryer service had some issues.

4 months ago

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Verified Customer

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Anonymous

I have had a positive experience with this company. Their technician responded within 24 hours and fixed my issue promptly. I've had to call them twice, and they have always been efficient and reliable. Recently, my dishwasher had a problem, and they quickly diagnosed and fixed it. I appreciate their timely service and friendly staff. Overall, I have never had any issues with them, and they have consistently delivered on their promises.

4 months ago

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Verified Customer

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Carmen

I had an excellent experience with the technicians who came to my house. They arrived on time and quickly identified the problem. When I called, they were polite and explained everything clearly. My sister-in-law suggested texting them, which worked better for communication. The technicians were clean and professional in their work. Overall, they were excellent and I highly recommend their services.

4 months ago

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Verified Customer

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Albert

I recently had a positive experience with Choice Home Warranty. When I had an issue, their service desk directed me to a technician who efficiently fixed the problem. This was the first time I used their services in our new home, so I don't have much experience with them yet, but so far, they seem very good. Compared to other warranties I've used, Choice Home Warranty appears to be more streamlined. Overall, I would give them an A+ rating.

4 months ago

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Verified Customer

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Hugo

I have been a satisfied customer of this company for many years. Their professionalism and commitment to customer satisfaction are commendable. Whenever I have had to use my warranty, the service has been timely and satisfactory. I have even extended their insurance coverage to my son's home. Overall, I am totally satisfied with their service and would highly recommend them.

4 months ago

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Verified Customer

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Bruce

My geothermal furnace recently stopped working, specifically the fan. The issue was intermittent, making it hard to diagnose, especially since the technicians were not too familiar with geothermal systems. Despite this, they were diligent in following up and ensuring the job was completed correctly. Overall, I appreciated their efforts in resolving the problem.

4 months ago

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Verified Customer

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Margaret

I recently had a positive experience with this company. Despite some initial concerns about the service, they were able to send someone out within 24 hours to fix the issue. I only had to pay $75 for the service, and they were able to resolve the problem without any additional charges. Overall, I am satisfied with their service and even purchased a long-term policy with them for five years.

4 months ago

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Verified Customer

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Sheila

I recently had a positive experience with a repair service. The technician efficiently fixed my stove door that had issues, providing great service. I've used the warranty for plumbing and washing machine repairs, saving money in the long run. Overall, the service has been worth the initial cost, giving back in valuable repairs and savings for my family.

4 months ago

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Verified Customer

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Cheryl

I recently had a great experience with this HVAC company. When I had an issue with my system, they responded promptly and sent knowledgeable technicians. Even though the problem couldn't be fixed immediately, they were fantastic and at the top of my list. Just a month later, I had another positive experience with them. They are definitely number one in my book.

4 months ago

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Verified Customer

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Heather

I recently had to request a repair for my air conditioning unit through AI Home Warranty. Living in a hot area, AC is essential, and their quick response impressed me. I submitted a claim in the evening and had a repair person scheduled for the next day. The service was prompt and efficient, a significant improvement from my previous warranty provider. AI Home Warranty's value and speedy processing of claims make them a great choice for homeowners.

4 months ago

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