Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Ruben

I just started with your company 2 months ago when we moved into our new house. Our garbage disposal went out within a week. I called to make a claim. I have been put on hold since. I would love to give you a review once this matter is settled.

2 months ago

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Verified Customer

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Anonymously Nua, AS

I've used my Choice Home Warranty multiple times and have consistently had good experiences. They promptly addressed plumbing leaks and even replaced a faulty valve in my basement. Additionally, they handled a washing machine repair effectively. Overall, I'm satisfied with their service!

2 months ago

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Verified Customer

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Rajat Nua, AS

I had a positive experience with their online service, receiving prompt responses each time. They effectively repaired my stove despite issues with the manufacturer, and the technician who fixed my refrigerator was knowledgeable and efficient. Scheduling was easy, and the technicians were competent. Overall, I appreciate their reliable service!

2 months ago

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Verified Customer

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Mark Nua, AS

I had a great experience with customer service. I only used the service once, but it was very satisfactory. My ice maker wasn't working, and they promptly fixed it. Overall, I’m pleased with the assistance I received!

2 months ago

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Verified Customer

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Pam Nua, AS

I had a mixed experience with the service. While the technician who came to fix my garage door was excellent—very customer-oriented and detailed—I've faced issues with claims. They often find loopholes to deny coverage, like rust on appliances, which seems unfair for general maintenance. Overall, quick scheduling but frustrating claims process.

2 months ago

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Verified Customer

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Pamela Nua, AS

I've had a positive experience with their warranty service. They honored my repairs and handled several claims without issue. I had a garage door motor replaced efficiently, and most of my claims have been covered. However, there was one instance where a claim was denied due to cleaning issues, which was disappointing. Overall, I'm satisfied.

2 months ago

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Anonymously Nua, AS

I've had mixed experiences with my home warranty provider. While some technicians were great and resolved minor issues efficiently, dealing with the refrigerator repair was a nightmare. I encountered language barriers and unqualified technicians, leading to months of frustration. I appreciate the warranty but worry about future major repairs and the slow response time.

2 months ago

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Verified Customer

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Anonymously Nua, AS

I had a great experience with customer support; everything was straightforward online. When I needed to use my warranty for the furnace, the company replaced the entire system without hassle. My refrigerator repair was also quick, as the technician had the necessary part on hand. Overall, I'm very satisfied with the service!

2 months ago

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Verified Customer

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Daniel Nua, AS

I've had mostly good experiences with my appliances, but I faced issues with my garage door opener that they wouldn't fix, leading me to buy a new one. They did fix my washing machine, but there were delays due to missing parts. On the bright side, my refrigerator and dryer repairs were handled promptly. Overall, mixed feelings about the service.

2 months ago

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Verified Customer

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Alicia Nua, AS

I had mixed experiences with customer service. While they usually respond, I often face delays and have to wait for callbacks. My recent plumbing issues were frustrating; the first appointment had miscommunication, but the subsequent service was much better. Overall, it's been a good experience despite some initial challenges.

2 months ago

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Verified Customer

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Julie Nua, AS

Terrible experience with Choice Home Warranty. Customer support is lacking and difficult to understand. I had issues with a service provider who did not fix my bathtub sink, and the company showed no concern for the poor service. Local companies offer much better and faster service compared to this big corporation.

2 months ago

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Verified Customer

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Barbara Nua, AS

I had minimal interaction with customer service since most was done online, which was straightforward. My recent experience with refrigerator repair was excellent; the technician had the necessary part on hand and fixed it quickly. However, past experiences were frustrating due to delays in part arrivals. Additionally, I faced plumbing issues that required attention, but overall, the service has been hit or miss.

2 months ago

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Verified Customer

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Denise Nua, AS

I had a frustrating experience with the claims process. Initially, they took too long to respond after a flood in my house. While filing claims online was easy and I got connected quickly, the quality of service from the hired companies was disappointing. I've faced issues multiple times, including a dripping kitchen faucet that needed attention.

2 months ago

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Verified Customer

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Elizabeth Nua, AS

I've had a frustrating experience with my air conditioning claim, as it's been almost a year without any updates. However, when I call in, the reps are quite helpful. I currently have another claim for my hot water heater, and a technician is scheduled to come soon. Overall, my experience has been mixed.

2 months ago

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Verified Customer

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Cathy Nua, AS

I had mixed experiences with the service. Initially, they repaired my microwave and garbage disposal well, but I faced issues with a leakage that they addressed. However, when my garbage disposal broke again, I was uncertain if it was their fault and had to call them back for a third service. Ultimately, they did a great job fixing it.

2 months ago

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Verified Customer

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Maria Nua, AS

I had a leak in my bathroom, and the plumber they sent out was prompt and efficient in repairing it. I’ve only used the service once, but I was very satisfied with the outcome. Overall, a reliable experience!

2 months ago

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Verified Customer

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Anonymously Nua, AS

I had a positive experience with the service; they were quick and courteous in addressing my needs. However, I faced an issue with my air conditioning claim being denied, which resulted in unexpected out-of-pocket expenses. Overall, the prompt service was appreciated, but the claims process was disappointing.

2 months ago

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Verified Customer

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David Nua, AS

I had a frustrating experience with the service. The technician took a long time to address the issues, and there was no follow-up on the problems I raised. It felt like they didn't cover everything I needed. Overall, I was disappointed with the lack of efficiency and communication.

2 months ago

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Verified Customer

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Anonymously Nua, AS

I had a mixed experience with the service. While I found the response time for my garage door repair to be quick and satisfactory, the delay in getting someone for my water heater replacement during an emergency was frustrating. Overall, I've had good service, but there were some hiccups that need addressing.

2 months ago

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Verified Customer

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Mark Nua, AS

I've had a positive experience with customer support. They were quick to address issues with our air conditioning and stove, employing professionals to fix everything efficiently. Additionally, when we had a problem with our furnace, the warranty company replaced the entire system without hassle. Overall, I'm satisfied with their service.

2 months ago

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Verified Customer

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Gladys

My experience with the repair of my oven went very well. Repairman was polite, efficient, and came reprepared for the hitch that came up. I highly recommend JJ from the Whirlpool repair

2 months ago

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Verified Customer

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Edward Sutphin

It is ok but I think with the hidden cost it is a lot!!! When making the claim for a hot water heater o understand the 75.00 service charges! Bit when the plumbing company came and assessed the problem there was a 200.00 charge for fittings and such on top!! Not sure I'm going to keep the policy! With all the monthly charges and extra hidden fees I could have gotten one and installed it myself! For less money!

2 months ago

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Verified Customer

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Jonathan

Price is cheap, but you get what you pay for. I don't think the warranty is a great value. I paid as much to replace my water heater through Choice as I would have had I just bought a new one on my own, and I didn't even get to pick what I wanted. The jacked up labor price that the company knew I had to pay was the same price as a new water heater including installation. It was mildly useful for replacing the magnetron in my microwave though. That was only $75 total and was very smooth.

2 months ago

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Verified Customer

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Jill

Initially, when I contracted with Choice Home Warranty it was great! Then I started having problems with them finding a technician if I filed a claim. However, the last claim I filed for a problem with a toilet, a technician picked up the ticket and fixed the problem in just over a week.

2 months ago

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Verified Customer

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Janice

I’ve used this company for 11 years since I moved to this area. Overall, they are responsive and helpful. I have had a few problems with some of their vendors not fixing problems the first time and had to face them back to complete the work.

2 months ago

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Wendy

I like that it's easy to file a claim and to get ahold of customer service, but I wish that they would not require you to pay the service deductible up front. I would prefer to pay the service deductible at the time the technician arrives.

2 months ago

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Verified Customer

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Stephanie

We needed our refrigerator fixed. On the day of the appointment, the service provider never showed up. The second time it was scheduled, the provider called in sick. Finally, the 3rd time, the fridge was finally fixed and the provider did a decent job. Choice needs to find better service providers because Electrolux/Frigidaire were very unreliable.

2 months ago

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Verified Customer

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Joe Martinez

For the service and the people that represent the company with there experience technical staff ..I’ve recommended you to my neighbor for your services and professional prices

2 months ago

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Verified Customer

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Everette Or Janice Miller

Scheduling of service and the quality and professionalism of the service providers as compared to previous home warranty company is unmatched. Excellent providers and excellent results!!!

2 months ago

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Verified Customer

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Carolyn Fredrickson

Choice Home Warranty met our needs. We purchased a home with appliances ,some dated . We were very pleased with the service we received. Serviceman (Alex) was knowledgeable and was very professional.

2 months ago

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Verified Customer

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R L Fisher

Most recent experience was outstanding. Fixed my (refrigerator) freezer using a fantastic company. Highly experienced and skilled, professional and friendly. I am very pleased.

2 months ago

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Verified Customer

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Emily

They were prompt in responding to schedule and appointment but the companies they hire need to have appointments available on Fridays and give a better time frame other than between 8am to 5pm, especially for the people who can't take off work for the whole day

2 months ago

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Verified Customer

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Charles

Value and Price. Was with another big name company but the protection package was getting pricy. I now receive the same package and protection with great customer service but at a better price.

2 months ago

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Verified Customer

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Donna

I had two visits from the repair company.. Anthony or Tony was the technician. On the first round, he said, he fixed something to what he suggested with a hose. The tenants in the building observed him not doing anything except taking the panel off the bottom. It leaked a day or two later because they ran the dishwasher. I called back and he went out again and fixed something in the rotating blade. I was unhappy with his lack of thoroughness. He still left the kick panel off the dishwasher. I was frustrated.

2 months ago

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Verified Customer

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Linda

I purchased this warranty company 5 years ago and they have not let me down. They responded quickly with approval set up for repair of our refrigerator icemaker within a day.

2 months ago

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Gail

I had a pretty good experience with prior home , but not so great with this one. the vendors were not always reliable, some never returned to finish the job. And now, i sold myhome and want to cancel for a refund of my premiums... they are charging me the cost of repairs against the unused premium....so that i barely get a refund. very disappointed.

2 months ago

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Verified Customer

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Jong

For simple washer button replacement, I had to call 5 times to set up the confirmed appointment. The other 4 attempts did not go through. They need to re-evaluate process and also process to send schedule confirmation by email. Eventually, it was fixed.

2 months ago

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Layla

I like how easy it is to submit a claim and the technicians that I’ve worked with. However, replacing any appliance is a lot more work that how they sell it. To replace our dishwasher, they gave us a Lowe’s gift card with the wholesale value of a dishwasher. Let me tell you, you CAN NOT find a dishwasher for $250 at Lowe’s, and that doesn’t include delivery or installation. It’s extremely limiting and honestly so disappointing.

2 months ago

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Verified Customer

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Kathy

I’m a retired Realtor and have sold many home warranties. I finally decided to purchase one for myself and am I glad I did! I have had 2 claims with great results. I will definitely keep this valuable insurance.

2 months ago

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Matthew

I like the idea of having a home warranty, and Choice Home Warranty is outstanding at taking my money every month, but a claim takes forever. I went a literal month without hot water and then decided to fix it myself. Submitted a claim for a dishwasher and still has not been fixed. The technicians for both claims make an appointment, then cancel, then set another one, and cancel. I realize that it is the companies that Choice Home Warranty chooses and not the actual warranty company, but they are the ones overall in charge. I pay monthly, and if I would have been in a year contract, I could not have dropped them and been stuck. I am waiting to get my dishwasher repaired, then see if I continue with Choice Home Warranty or not. Paying monthly, I have that choice.

2 months ago

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Ramkumar Vasudevan

I have filed a claim with CHW a couple of times for plumbing, a crawl space leak, and refrigerator issues. Each time they sent a knowledgeable and trustworthy professional. They were honest, shared their findings, and provided an immediate diagnosis without misleading claims. I have recommended it to my friends, and they are already part of CHW. They are also happy with the service.

1 month ago

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Verified Customer

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Sheridan

I have a home warranty with Choice. My evaporator coil on my HVAC unit was leaking and I filed a claim with them. Filing the claim was easy and their response was fast. A technician came to my home and looked at my HVAC unit, filed a report and my claim was approved. The technician then came and replaced my HVAC unit it.

2 months ago Edited November 20, 2025

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Verified Customer

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Manuel

Honesty and delivery. I used to have homeowners insurance with a competitor that never fully honored any of my claims submitted. Choice Home Warranty honored my first claim completely and expeditiously. I strongly recommend CHW to anyone looking for peace of mind in homeowners insurance coverage.

2 months ago

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Shirley Mack

I was skeptical at first when I read some of tge reviews but people do not believe the negative reviews Choice Home Warranty is the best 👌 I highly recommend them they were out the next day and about the next week my GE Washer was up and running Choice Home Warranty you Rock 🪨

3 months ago

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Verified Customer

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ELVA GRIFFIN

A few years ago your advertisement showing the benefits of having a home warranty with a roof repair option sold me on the idea. Recently, it was super easy to file a claim request and follow up. I'm glad I made the decision on CHW.

3 months ago

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Suzanne Martin Leanna jacoby

Technician was knowledgeable, it was obvious he knew what he was doing. I did have another air conditioner company and was told the unit was on its last leg and would not last long. The unit had s fine just needed some tightening.

3 months ago

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Richard Van Sant

I purchased a home that had a balance of choice home warranty remaining on their contract so I went ahead and used them a couple of times I’ve had no problems. They’ve been pretty pretty good on showing up and I would use them again.

3 months ago

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Robert G Anderson

We’ve had very good experiences. This resent time a plumber was here the same day !!😃 Other times over the years we’ve been very pleased with the work men you’ve sent. That are constantly efficient , professional and personable.

3 months ago

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Josette Lauture Charles USA

3 months ago

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Sharon

The company, SA Plumbing was a little sketchy, one week they claimed yo make is all the way to the city line. The next week 6 days later they couldn't go that far yet they charged me full price of running there camera down the line. They claimed we're unable to go that far but since used camera they charged full $515.00 after my complaining they agreed to refund 1/2 until they completed the repair at an estimated 4400.00 cost. I contacted another company and was quoted 1500.00 - 2000.00; so guess who is opening the line. And repairing the line is NOT covered by warranty I saw as my responsibility to choose where MY money went.

3 months ago

Choice Home Warranty Reviews