Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

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Glenda

I like choice Home warranty, it has saved me time and money.they send the best technician s to do the job. Choice is very affordable and puts your mind at ease

2 months ago

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James

February 2024 we made a claim for our icemakers Not working properly. Joyce home warranty sent Sears A&E Service to handle the claim. They diagnosed that both icemakers need to be replaced and the gasket in the freezer needed to be replaced. Choice home warranty, authorized one icemaker to be fixed. They didn’t authorize a gasket to be replaced or the second icemaker. 14 different appointments with Sears A&E and icemaker still was not fixed. We ended up making another claim for the other icemaker and Choice home warranty sent out a general electric service advisor. He determined that our board in the refrigerator was broken and the icemaker was not not working. The technician advised that it would cost more to fix the refrigerator than to buy a new one. I recontacted choice home warranty and their Third World country operator advised me that they had to send out another technician. I contacted the Better Business Bureau and advise them of the disgrace over six months of going through this. Finally in the middle of August after I contacted the Better Business Bureau home warranty finally decided to offer us money to close out the case. We lost thousands of dollars of food from a not keeping it Cold. I would never use choice home warranty again after this rigmarole. Don’t waste your money

2 months ago

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Clarence

No comments to me everything is great from customer service to the sears repairman the repairman that worked on microwave need to go back to training.

2 months ago

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Laura Walker

I spoke to someone in Resolution Dept. was disconnected; 2 days later, after speaking to numerous people, frustrated, I was given the option yesterday on Wednesday 9/4; to make an appointment for Monday 9/9 at 12 noon, to speak with someone within 15 minutes only, to resolve my issue.

2 months ago

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Nancy Conner

Everything is going great so far. The parts came in faster than what the repairman said they would do I'll get my dryer fixed 1 week ahead of time. That's super!

2 months ago

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Debbie Guillet

I don’t like the way things that I have an issue with need to be “approved” AFTER the service tech is in my home and I’ve already paid the service fee. If the service is not approved I’m still required to pay the service fee. This was never an issue with my last home warranty company. I’ve also been informed Choice almost never approves anything electrical so why do they even pretend to offer electrical coverage.

2 months ago

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Wayne

No communication with company after passing us on to Sears, the Sears told us the part was ordered by Choice. We have been waiting since middle of June to get our ac repaired, and when I was finally was able to get thru to Choice, I was told the claim had been cancelled--too much time had passed! Still working on it though, and hopefully by the first snow we will have a functioning ac.

2 months ago

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Carmen

My hvac went out in the middle of June one month into my home warranty. First they sent an hvac repair man that couldn’t speak any English, submitted testing results they requested to evaluate the claim for repair, submitted them incorrectly, and took one week to return to the home to resubmit the test results and did it incorrectly again. After 3 weeks of back and forth on the phone and through their reporting system, I was granted permission to get my own repair guy out. After submitting the documentation they requested, they told me my claim was in process. We are now 6 weeks into the process and they still haven’t approved my claim and have now shut down my claim. This is the worst experience I have had with any company.

2 months ago

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Robert

My refrigerator started failing in February. In March I filed a claim with Choice. First Technician said it needed a new compressor and it was approved. I waited 2 weeks, no follow up. I called technician he said he was waiting for part and would install in a week. 2 more weeks, no contact. I had to call Choice 5 times to get them to send another tech company. Then next one didn't know how to work on. The third one said it needed a new compressor. Since the refrigerator was still barely cooling and running constantly, Choice closed the claim without telling me. They then made me pay another $75 to start a new claim. This time, GE repair was sent out and said it needed multiple parts. As per procedure, they would get authorization from Choice, which they received and ordered the parts. One part was on back order, so I started the waiting game again, GE kept pushing the part arrival date back from August, then September, now October. They sent a message to Choice that maybe I just should be cashed out to get a new unit. I never heard from Choice so I contacted them after a week. They told me that they never heard from me or their GE repair technician, so they closed that second claim out. This at best is harassment bordering on fraud.

2 months ago

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Gerald

CHW is the wurst at following up after Technician visit. My Air condition unit has bee out since 8/24/24 Tech made it out on Tuesday 8/27/24 and said there is a Freon leak in the line and I have to replace the entire unit. He never tried to find the leak. I called CHW and have yet to receive a call back. They tell you if you don’t leave a call back number the call will disconnect. This is crazy. It is very hot in TX and I need some answers sooner than later

2 months ago

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Celestine

I'm a new and first-time Customer with Choice Home Warranty. The service was very good...starting from Customer Service Admin Staff to the Repairman who solved my problem with my Freezer Door. They were all professional, friendly and very knowledgeable. I'm very pleased.

1 month ago

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Cheryl

The technician arrived onsite on time. He knew right away what the issue was and proceeded to fix it. He was professional and courteous. I would highly recommend this technician to anyone looking.

3 months ago

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Alex Soto

When a customer with Choice Home Warranty opens a new claim, and that claim gets assigned to a vendor; if the vendor decides to cancel the appointment, then the customer should be moved as a priority to get reassigned a NEW vendor, very very quickly. Instead, choice home warranty puts the customer back down the BOTTOM of the queue and has to wait 48 hours for a new vendor accept, BEFORE they even make it to the customers house. This does not make ANY sense whatsoever. Terrible

3 months ago

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Paul

The first contact with Choice went fairly well. I explained the problem and Choice The first contact with Choice went fairly well. I explained the problem and Choice The first contact with Choice went fairly well they established a claim. The technician showed up the next day and declared our refrigerator unrepairable. Choice agreed to a settlement. After that it was all downhill I had to wait 29 days to get the replacement check so I could pay for a new refrigerator. They gave me all kinds of excuses for not being more prompt with the payment eg. Their company procedure. Try going without a refrigerator for that long, living out of a cooler. Not a good solution by Choice.

3 months ago

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Graham Miller

Took too long to find a new technician after they didn't like the first diagnosis. Have now increased the price for this year without notification. No reply to my last message regarding the increase. Not sure If I will stay with them.

3 months ago

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Larry

I wondered what would happen if i filed a claim, since i was new with this company. The outcome was Awesome. Sent one text and they handled the rest. I would highly recommend this company.

3 months ago

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John

The Good is their monthly rate. The Bad is you can never talk to a live Customer Service Rep on the phone. Their customer service SUCKS! You ALWAYS have to leave a voice mail for someone to call you back. Sometimes it can talk an hour or even longer just to talk to someone so you can file a claim. The worst part is whatever needs fixed requires you having to WAIT at least 30 DAYS just to get a check from Choice in order to replace your old device. I needed to buy a new washing machine. My former home warranty company sent me a check to replace my item(s) within 3-7 days max. They also low ball you as well on your item they are giving you a check to replace. I'm definitely leaving Choice as soon as I receive my check & will be finding a better home warranty company.

3 months ago

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Eloise

Affordable, easy, quick, on time, professional service from the beginning to end? We got repairs on items we thought we're not covered We were very grateful we choose Choice Home Warranty!

3 months ago

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Elaine

Bottom line it all worked out but did take a few back & forth phone calls between Choice & the company that came out to replace our hot water tank. Plus we were a bit confused thinking having policy there wasn’t any additional large charge but it still cost us $650

3 months ago

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Monica

Choice got right on my claim when I called them about my issue. They aprooved my claim in a day anded ordered the parts needed. Two techs worked in 90 degree temps for 5 hours to fix my AC.

3 months ago

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Vivian

Although the technician had to come out twice to get the job done, he did an excellent job. This was no reflection on Choice Warranty. Choice Warranty handle our claim very well and professionally.

3 months ago

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Lorna Smith

I went online and Choice set up an amazing service tech to come out and fix our issue! It took a couple of days because it was the weekend but Choice communicated with me the entire time.

3 months ago

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Beatrice Cepeda

I don’t have a problem with your company it’s the service company that I’m dissatisfied with. The technician told me he was ordering a part needed for refrigerator and it’s been 1 month and the part has not arrived according to service technician.

3 months ago

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Louise Beatson

Terrible experience Lack of communication and follow up, changed plumbers without telling me, you stated the part for bathroom was under warranty and you wouldn't replace it. IT WASN'T UNDER WARRANTY and how would you even know you never asked age of part and it wasn't under warranty..I HAD TO BUY PART MYSELF. I was without water to my house for a week and YOU DELAYED repairs. I had to keep calling then you made me submit and pay for 2nd claim though you didn't tell me this until I called again. The plumbers who finally fixed the issues were great though I had to communicate with them directly because you were hopeless. I paid for a 5yr coverage and I got treated like this TERRIBLE.

3 months ago

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PK

Online claim service was excellent. Same week appt for garbage disposal replacement. Onsite contract, ProHands Plumbing LLC was terrific...fast service and excellent communication. Thank you!

3 months ago

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James

3 months ago

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Susan

Excellent service and results. My air conditioner stopped in 90degree+weather AND on a Saturday !!! Choice responded immediately and I had an appointment for the next day! Needless to say, very happy and cool!

3 months ago

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Verified Customer

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Sandi Ryder

Everyone who showed up to repair my refrigerator and AC were more than great. Problem is that I believe there's still a major problem with the AC and it was my understanding that we were still waiting for approval. I have to turn off power to the unit to shut it down. Otherwise it continues to run non stop. I keep my thermostat at 80. Also, its not constant but there are times when you can hear it hum up/down. I will try contacting Choice about this.

3 months ago

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Pam

I would recommend to everyone. I have had prompt and professional service from them. No problems requesting service and the technicians were very knowledgeable and did a wonderful job.

3 months ago

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Antonio Harris

The only negative thing was the timing. I didn’t like the missed appointment by the technician because one of my AC units stopped working and this is one the hottest summers ever. The following week an appointment was rescheduled and my AC was repaired promptly and cool air was blowing again.

3 months ago

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Aaron Weldon

It’s difficult to get ahold of anyone. Their system only operates on call backs and they surge call within 24 hrs. When they did,, there was an obvious language barrier and out made it difficult to convey the real issue. When all was says and done, it’s been weeks since my $1,100 dishwasher failed. They offered me a $250 gift card at first but we agreed to a $350 check. I still haven’t received the check and I likely won’t be renewing Choice in the future.

3 months ago

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Em Johnson

No direct contact with customer service. I also was not aware that issues needed to be brought to CS within 30 days. I had a problem with a service job and repair man would not return to complete it. Finally after speakjng to 3 reps, one CSR informed me I only had 30 days to complain. Issue was resolved to my satisfaction but took over 2 months.

3 months ago Edited August 2, 2024

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Ron Hampsay

I love what it covers. But we had to wait 6 days without air conditioning in the hottest week of the year and the repair took 20 minutes to fix . We weren’t too happy about that.

3 months ago

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Joanne D. Reichardt

I've had many home warranties through the years, and I have been blown away by Choice Home Warranty. Great service provided by professionals. I recommend Choice Home Warranty without reservation.

3 months ago

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Connie Bowers

My most recent call was for my AC. Living in AZ, ac is a must. It went out on Thurs 7/25. Temperatures in my house exceeded 92 degrees. I sent follow-ups and on Sunday the person said, well they only repair M-F. So Monday came with the scheduled service for Aug 2. This was totally unacceptable. I went a different direction and my air was fixed Jilt 29th. Cancelled my service call on Wed. I can see if an appliance fails (except fridge) you can wait, but in AZ with temp in excess of 115, this should have been fixed much more quickly. Never have I waited this long for AC. Disappointing!

3 months ago

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Bob H

They give a rapid response in assigning a company to deal with each issue. They are also quick in approval of claims. I feel confident that the job will be done and done right.

3 months ago

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Shannon Hill

Repairman came in a timely manner and it was decided to replace instead of repair. We did feel the amount they gave us did not reflect a replacement but was close. Did not like that it was given in an ecard and could take 30 days as we needed the replacement now

3 months ago

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DAWN ROGERS

Quick response, great technicians, fixed with no issues.

1 day ago

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Dave Kocherhans

Very good fast and friendly service repairs done quickly

1 day ago

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Samuel

What it cost me for your serve, 52 dollars month, 85 dollars fo r 2 serves call and you only pay 48 dollars for my celling fans.

2 days ago

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Ana

Professional and prompt customer service

6 days ago

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Sandra Holding

Quick service and good customer service!

6 days ago

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Tammy Stafford

The plumber was very polite and done the job.

6 days ago

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William and Dawn Epperson

The service was great, the problem was fixed quickly

6 days ago

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Ian Macdonald

Quick response, approval and completion of repairs

6 days ago

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George Durst

Repair was done well but it took awhile to get the service man here.

6 days ago

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Mamie Norris

Very good and reliable to take care of your issue

6 days ago

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Janet Alamo

Quick response to my claim completed satisfactorily

6 days ago

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Patricia N Geelan

Service person was knowledgeable and professional

6 days ago

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Vicki

Overall, I am pleased with this company. The only issue I have is my monthly rate which continues to get higher & higher. I do not have issues with most of the appliances covered; however, it’s a part of the package that I need.

4 months ago

Choice Home Warranty Reviews