Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Thomas

I had a water leak. your plumber did not fix it. I hired The Plumber Guy who came and in an hour and a half fixed the leak. cost$528.84. Please reimburse me. Do you have a form I need to fill out? thank you, Thomas B.

1 month ago

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Verified Customer

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Bonnie Sackett

You solved my kitchen disposal problem/ replaced it. The repair person was very nice and very efficient and knowledgeable. TY

1 month ago

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Verified Customer

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Patrick Ceballos

My experience with the contractors that came out were very professional and friendly. They corrected the issue and the work was done properly.

1 month ago

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Verified Customer

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Manish Lakhangaonkar

I would recommend this home warranty company to all whoever is looking for it.They processed all my claims in timely manner.

1 month ago

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Verified Customer

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Kim

They don't just send anyone, they send the best. They are prompt, polite and ready to serve. Worth every penny I pay on both of my homes!

1 month ago

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Verified Customer

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Roland

Had my furnace checked and it was not in good condition,after they checked it said to replace it no questions asked I give them a 10 out of 10.

1 month ago

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Verified Customer

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Cynthia

I was very happy with the service man that came out! I was concerned about the time that it took Choice to get a service person to my home. It was almost a week.

1 month ago

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Verified Customer

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Janet

They never ask questions and are very prompt in getting someone to fix the problem. Can you let me know when I need to renew?

1 month ago

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Verified Customer

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Yefim

They were cheaper then other companies but to get a human represantative to talk about a problem is practically impossible. You get to talk to the machine and the machine doesn’t understand you often. Service is not good

1 month ago

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Verified Customer

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George Sales

Very satisfied with the service that I received from the technician. Excellent service and thank you very much for your assistance

1 month ago

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Verified Customer

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Teresa BROOKS

They have been great! I had a pipe break and they was out the next day and had it fixed. It would have cost me almost 450. Thanks choice!

1 month ago

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Verified Customer

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Bernadine Webster

Cause I had speed services LLC come out to serviced my dryer the dryer needed a part never came back out to fix it, home choice warranty close out my service, I guess they thought that the dryer was fix, any other time home choice send out email telling you that your part is in that speed services will send you out text telling you what time and date they will be out, nothing was done on either part

1 month ago

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Verified Customer

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Catherine Alfonzo

We got a repair person in 2days, a little more human phone interaction during the requesting help calls, would be much more comfortable and improve customer comfort

1 month ago

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Verified Customer

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Karen DeLancy

It was originally part of my purchase of the house. It just makes sense, too. We insure everything anymore, why not your most important belonging.

1 month ago

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Verified Customer

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Sharon Morin

I've been satisfied with service I received. Service tech were very good. They were prompt coming to service my appliance. Thank you!

1 month ago

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Verified Customer

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Edwar

Choice home warranty is great unfortunately the subcontractors they use not so much, I’ve been trying to schedule service for a claim for two days no one answers, they ask to leave a message but they don’t respond

1 month ago

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Verified Customer

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Desiree

Best home warranty plan, I have had Republic and American home warranties and Choice has the best price and customer service yet!

1 month ago

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Verified Customer

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Deborah

I called with problems with my heater and garage opener. Heater was fixed and garage door motor was replaced without any hassle.

1 month ago

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Verified Customer

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Bob

Their sales pitch was great. However, when it came to replacing a defective microwave, their financial offer was not enough to cover delivery and installation. I also prepaid for 3years with an additional 6 months free. I was approximately 18 months into the contract when my problem occurred. I requested cancelation and refund oh the unused portion of the contract. That should have been almost 2 years left. Their offer was far less. Stay away from this group. I

1 month ago

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Verified Customer

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Ronda

Like: quick response on phone. Dislike: appt was days away and I had no water. They kicked up to next level and there was no response. Grateful Technician had a cancellation and came on saturday.

1 month ago

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Verified Customer

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George

I have been with Choice for some years now. O have always been pleased with their workmanship and the kindness of their employees.

1 month ago

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Sandra

My appliance broke down. I filled a claim. Within 1 week the file was settled! I am in awe of how quickly and without hassle Choice Home Warranty took care of me.

5 days ago

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Verified Customer

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George

Up until now, they have upheld the terms of the contract and took care of the issues that I had. Now I feel like I’m getting the run around. I paid for major appliance coverage. My refrigerator failed and they would not hold up their contract repair or replace with comparable features and capacity. They would not send me a replacement refrigerator. Instead they offered me $800 store credit at Lowe’s. I cannot get a full sized refrigerator with ice and water in the door for less than $1000. They agreed to send me a check for $818 and said it would take 30 days to receive it. I’m still waiting 2 months later.

2 months ago Edited December 11, 2025

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Verified Customer

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John

I thought I had a contract with choice home warranty that I only paid $75 for repairs and only paid so much a month but when our microwave went out I had to pay $100 and they raised my monthly cost. I don't feel this is a very good practice but however the technicians were great and done a great job.

2 months ago

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Verified Customer

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Pam

Choice set me up with a company that would help me with the problem. And the gentleman they sent was kind, concerned with my problem and explain the problem.

2 months ago

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Jose

They take care of claims pretty quick and keep you informed about the contractor chosen for the job, the problem is usually taken care of satisfactory

2 months ago

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Farzaneh Nua, AS

I submitted my claim and it took a few days for a technician to reach out. However, the coverage isn't comprehensive, and the technician took a long time to address my issue without any follow-up. Overall, the service could use significant improvement.

2 months ago

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Verified Customer

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Lidia Nua, AS

I had a frustrating experience with Home Choice Warranty. Their response was slow, and they initially denied coverage for my furnace despite cracks found by a reputable service. While the claims process is quick and easy, the quality of their service providers seems lacking, leading to repeated issues. Overall, I'm disappointed.

2 months ago

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Verified Customer

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Anonymously Nua, AS

I've had mixed experiences with service. Sometimes it takes a while to get help, especially with big companies that book from far away, leading to long wait times. Local services are much quicker. However, I've encountered unprofessional technicians, which can be frustrating. Overall, it's hit or miss, so choose wisely.

2 months ago

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Verified Customer

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Rosette Nua, AS

I had a good experience using the warranty for my refrigerator; the technician was quick and competent. However, my experience with the electric range was frustrating, as it took weeks without resolution. Overall, while some repairs went smoothly, others have left me disappointed.

2 months ago

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Verified Customer

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Anonymously Nua, AS

I had a mixed experience with the service. The first time, they quickly fixed my kitchen faucet, which was great. However, my electric range issue took much longer to resolve and remains unfixed after weeks. While the warranty support was satisfactory, the overall service could improve.

2 months ago

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Verified Customer

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Barry Nua, AS

I had some issues with customer support regarding my washer, as they struggled to find parts. Eventually, they provided me with a store credit, which was insufficient for my needs. However, the service for my oven repair was excellent. The technician was prompt and resolved the mix-up efficiently, completing the job satisfactorily.

2 months ago

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Verified Customer

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Fred Nua, AS

Had a frustrating experience with my refrigerator repair. Multiple technicians came, some struggled with communication and didn't resolve the issue. While other services like light fixtures and plumbing were great, the refrigerator situation was a huge disappointment. I renewed my warranty, hoping for better service next time.

2 months ago

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Verified Customer

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Anonymously Nua, AS

I've had mixed experiences with my warranty. While most claims have been covered, there was a frustrating instance where my HVAC system was denied due to cleaning issues, despite its wear. Additionally, a plumbing issue led to unsatisfactory options, forcing me to cancel and restart the process. Overall, it's been a bit of a hassle.

2 months ago

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Verified Customer

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Lyris R. Peak Omaha, NE

I had mixed experiences with the service. Sometimes, claims didn't go through, which was frustrating. However, my last online claim was handled well and resolved satisfactorily. Additionally, we've had issues with our air conditioning recently, but I feel like my concerns are being addressed.

2 months ago

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Verified Customer

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Gregory Nua, AS

I had a frustrating experience with customer support. My service requests went unanswered, and I was told they weren't covered, which was confusing. After a plumbing issue, the repair was done well, but they left a hole in my wall and refused to repair it. This has happened multiple times, and it seems they don't consider the full scope of the repairs needed. Overall, I'm disappointed with the service.

2 months ago

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Verified Customer

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Anonymously Nua, AS

I found the service frustrating. The plumbing issue was not addressed properly, and the options provided didn't meet my needs, leading to a cancellation and a complete redo. Additionally, the repair team failed to communicate their arrival time, which added to the inconvenience. Overall, my experience was disappointing.

2 months ago

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Verified Customer

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Donna Nua, AS

I've had a frustrating experience with the service. It takes far too long to get a technician to my location despite paying for the service regularly. Recently, I had to use a warranty for my old stove, but the compensation was disappointingly low compared to the cost of a new one, leaving me with a significant out-of-pocket expense.

2 months ago

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Verified Customer

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Douglas Nua, AS

I had a good experience with my refrigerator repair; they handled it promptly. However, my plumbing issue was a nightmare. The technician barely looked at the problem before leaving for vacation, claiming it was tampered with, which was untrue. Choice Warranty refused to cover the repair, forcing me to pay out of pocket for another company. Disappointed!

2 months ago

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Verified Customer

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Lewis Nua, AS

I've experienced significant delays in getting technicians for my service requests, which is frustrating given my consistent payments. Additionally, when I had to use my warranty for a new stove, I was disappointed with the compensation offered, as it barely covered the cost of a new appliance. Overall, the service has not met my expectations.

2 months ago

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Sandra Nua, AS

I've had mixed experiences. Most of the time, the service is good, and they are friendly and helpful, although communication can be a challenge due to language barriers. I recently had a shower issue, and they responded promptly to fix it, which I appreciated. However, I don't have the time to engage in lengthy discussions or follow-ups.

2 months ago

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Verified Customer

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Jodie Nua, AS

I had mixed experiences with Choice. While they handled my refrigerator issue well and quickly provided funds for a replacement, my water heater problem was frustrating. It took days without hot water, and despite multiple calls, I received little follow-up. Overall, inconsistent service left me disappointed.

2 months ago

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Verified Customer

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Theal

Real estate person indicated this warranty service, however on my reclaim with plumbing I need updates on the repair. BNE sent the master plumbing service out. Plus the piping was not repaired but a sealant applied to the leak. My claim # 308086894. I Need Further investigation on WHY?

2 months ago

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Verified Customer

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Clara

star star_border star_border star_border star_border i bought 6 year coverage. $2700.00. my dishwasher that cost 700.00 plus 186.00 to install. when jake sold me this coverage he told me that if something happened to my appliances, you would repair of replace that appliance, with only a 75.00 fee for the cost of the technician...... well, that is not what happened. you only promised to mail me a check for $358.00. I CANNOT REPLACE MY DISHWASHER FOR THAT. and it could have been repaired at $499.00 (or soething like that) and you held steadfast on only $358.00. i cannot replace my high-end dishwasher for that 358.00. if you could find me one at that price and have it delivered to my house i would appreciate that . ANYWAY, I AM NOT SATISFIED WITH THE RESPONSE I GOT FROM YOUR COMPANY. WHENTHIS WAS SOLD TO ME, JAKE TOLD ME...... THAT Y OU WOULD REPAIR OR GIVE ME A NEW APPLIANCE. I AM NOT HAPPY ABOUT THIS. AND....................... I HAVE NOT EVEN RECEIVED THE CHECK YET. I WOULD GREATLY APPRECIATE IT IF YOU WOULD REPLACE MY DISHWASHER WITH ONE VERY SIMILAR TO MINE. I AM NOT SATISFIED WITH CHOICE AT ALL. AND I WILL TELL ANYONE WHO I THINKING OF GETTING CHOICE....................................DON'T DO IT CLARA BERNADTi bought 6 year coverage. $2700.00. my dishwasher that cost 700.00 plus 186.00 to install. when jake sold me this coverage he told me that if something happened to my appliances, you would repair of replace that appliance, with only a 75.00 fee for the cost of the technician...... well, that is not what happened. you only promised to mail me a check for $358.00. I CANNOT REPLACE MY DISHWASHER FOR THAT. and it could have been repaired at $499.00 (or soething like that) and you held steadfast on only $358.00. i cannot replace my high-end dishwasher for that 358.00. if you could find me one at that price and have it delivered to my house i would appreciate that . ANYWAY, I AM NOT SATISFIED WITH THE RESPONSE I GOT FROM YOUR COMPANY. WHENTHIS WAS SOLD TO ME, JAKE TOLD ME...... THAT Y OU WOULD REPAIR OR GIVE ME A NEW APPLIANCE. I AM NOT HAPPY ABOUT THIS. AND....................... I HAVE NOT EVEN RECEIVED THE CHECK YET. I WOULD GREATLY APPRECIATE IT IF YOU WOULD REPLACE MY DISHWASHER WITH ONE VERY SIMILAR TO MINE. I AM NOT SATISFIED WITH CHOICE AT ALL. AND I WILL TELL ANYONE WHO I THINKING OF GETTING CHOICE....................................DON'T DO IT CLARA

2 months ago Edited December 9, 2025

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Verified Customer

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Wayne

Ive put a claim in abput my toilet runnung plumer came did not fix the problem i called again got no repponce I fixed the toilet -and I was still charged???? Still never heard back from CHOICE HOME WARRENTY???

2 months ago

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Verified Customer

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Perry

I was very happy at first because they contacted me set up an appointment and he showed up and I was tickled to death with the time that it took. However, he said he would have to order parts which he did and said he’d be back once he got the parts in. Well, now it’s been 234 weeks. I don’t even know how long it was and he’s never showed up. We’ve never got a call and we don’t know anything about our refrigerator so y’all have Only to go up as far as to get a good rating for me.

2 months ago

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Verified Customer

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Deanna

COMPLETE INCOMPETENCE FROM THE ISIORTS I SPOKE WITH YESTERDAY,. ONE CLAIMED SHE IS A SUPERVISOR. I TELL HER WHAT I NEEDED AND THIS BOZO SETS IT UP TO SEND THE SAME PLUMBER OUT THAT WAS HERE WEEKS AGO. HE WASNT A PROBLEM. HE TOLD ME WHO I NEEDED. YOUR IDIPT COMPANY CANT LOOK UP T SEE IF THIS COMPANY RECOMMENDED WITH THE EQUIPMENT TO DO THE JOB IS ON YOUR VENDOR LIST? DID REVLON 'S CHEMICALS GET IN YOUR WATER? BOTH OF YOU NEED TO GET JOBS ACROSS THE STREET PACKING SHIPMENTS FOR AMAZON. I SPENT 45 MINUTES ON THE PHONE WITH THIS IDIOT AND I GET A MESSAGE THAT I REQUESTED THIS VENDOR. UH NO I DIDNT. THE LOCKSMITH DIDNT SHOW UP AND I GET A BULLSHIT REPLY THETRE WERE "UNFORSEEN CIRCUMSTANCES: YEAH HE DIDNT SHOE EMAIL TEXT OR CALL TIL THE NEXT DAY= UNPROFESSIONAL AND UNRELIABLE, DIFFERENT FROM WHAT HIS WEBSITE SAYS AND HE USES A DIFFERENT NAME NOW THAN ON YOUR RECORDS. HE IS SO CLOSE HE COULD HAVE WALKED HERE IN 5 MINUTES. THE INCOMPETENCE OF ALL OF YOU IS UN BE LIEVABLE. YOU CANT PUNCH YOUR WAY OUT OF A WET PAPER BAG. THIS IS THE 2ND REQUEST IVE GOTTEN FROM YOU TO GIVE A REVIEW IN 2 DAYS. YOUVE SENT ME 4 OTHERS TOTAL WHEN THERE WERE 2 TO REVIEW. GENIUSES. YEAH BLAME IT ON SOFTWARE. KEEP IT UP, THE REVIEWS FROM ME WONT GET BETTER. And the green button says amazing instead of send? no, no youre not amazing, unless you mean amazingly stupid

2 months ago

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Verified Customer

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Irma Alexander

The work is done pretty quickly and I like their choice of contractors. I have used choice home warranty a couple times and so far it’s helped me out tremendously.

2 months ago

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Verified Customer

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William Dusenbery

The service person was able to solved all my problems. The only thing if there is something is my sink Farcett was leaking and he stop the leak and said he would order a new one and come back and install it

2 months ago

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Verified Customer

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Maryanne Oxford

I like the representative that I spoke with when I paid my contract. And I have been very pleased with their performance and the technicians that were assigned.

2 months ago

Choice Home Warranty Reviews