Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Diana A Yarzagaray Corpus Christi, Texas

I like Choice Home Warranty so far. Their service fee is more reasonable than other warranty companies. It’s easy to file a claim on their website. The claims are responded to very quickly, usually a technician or repair person comes out within a day or two. They’ve covered the minor plumbing and electrical and AC repairs I’ve needed, no problem.

3 months ago

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Jerome Cipponeri USA

4 months ago

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Jean Louis Oldsmar, Florida

My experience with Choice Home warranty has been very positive. The peace of mind and the number of successful claims make this plan a very strong value. Choice Home Warranty has been dependable, straightforward, and definitely worth the coverage cost. If you want a plan that actually honors it's coverage and handles repairs promptly without drama, my experience shows that they deliver. I would recommend them to all my friends and family members

4 months ago

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Verified Customer

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Zandra Ross USA

4 months ago

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Pat Bart Los Angeles, California

I like how easy it is to put in a claim. I like how quickly Choice responds to my claims. I like that Choice Home will arrange to fix what can be fixed and will replace what can’t be fixed. I don’t like it when any company I deal with raises their prices for no apparent reason. I think $100 is too high for just coming out to assess the problem. So far I trust Choice Home to help me take care of my home on a fixed income. Thank you for the opportunity to share this information.

4 months ago

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Verified Customer

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Jason Farino Las Vegas, Nevada

Well first off I don't like that you give me the survey before the person even comes out because of things just like this I was given an 11 to 3 window and the person didn't even show up till 3:30 they didn't call me tell me they're going to be late I had to call them and find out they were going to be late. A lot of the contractors that Choice units are three star sometimes only four star if you want to be a five-star company only use four and five star service providers I shouldn't spend my whole day and then not even get the courtesy of a call to let me know you're going to be late when I've been waiting for 4 hours. This is not directly choices fault but it is indirectly their choice to use subpar companies.

4 months ago

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Susan Allen Pearl River, Louisiana

First…their pricing seemed reasonable. I’ve never bought a home warranty before so I talked to several companies. To date I have had to call twice for services on my washing machine. I was very satisfied with the last company that they chose, the owner of the company actually came with her assistant, and they did a wonderful job. The first company/service man that they sent, he was a little, put offish and not very responsive or friendly. But he got the job done, although he did bend the lid of my washing machine.

5 months ago

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jeffrey lagasse USA

5 months ago

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Nancy Salt Lake City, Utah

I called and reported the problem, the diswasher wasn't working properly, sometimes would add water, sometimes not. It seemed to have a mind of its own. It took a few days for a Whirlpool rep to come out, but I was so grateful Choice had him come out. He was a special Whirlpool only gentleman...he knew his business and told me what the problem was in just a few minutes..He took it apart and put in back together as though he could do it in his sleep...He was so nice, very professional but also very congenial and professional. Couldn't have had a better repair person. Fantastic service

5 months ago

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Leon and Gwendolyn Bryant Washington, District of Columbia

What I like or dislike is very dependent on the service provided by the technicians who take the call. The last Service call was handled by Dalton of Yellow Springs Plumbing based out of Frederick, Maryland. All 10s across the board. Stellar. Beyond satisfied. Prior to this service call; all three members of my family who have individual CHOICE warranty contracts and had received basic satisfactory or unsatisfactory service from those service technicians, to the point we all conference call to see if we wanted to continue our individual property contracts. Until Dalton of Yellow Springs PLUMBING, the service received had been MEH…not good or bad…just okay.

5 months ago

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Verified Customer

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Vivek

I recently had a great experience with my recent service request for getting my A/C unit repaired. From the moment I placed the service request, the process was smooth and well-organized. The technician arrived on time, quickly diagnosed the issue, and clearly explained the problem and the repair process. The repair was completed efficiently, and the technician ensured that the A/C unit was working properly before leaving. I really appreciated the professionalism, courtesy, and attention to detail shown throughout the service visit. Overall, I’m very satisfied with the experience and the quality of the repair. Thank you for providing reliable and prompt service. I would definitely recommend your service to others. Special mention about Nadia Ali who helped me in all the approvals needed and get this work done. Thank you.

7 months ago

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Verified Customer

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Michael Hazard

Their response to my claim was fast. They had a contractor assigned and provided me with the contractor information within 48 hours. I was contacted by the contractor and appointment made within 72 hours. Parts had to be ordered and the service tech scheduled and met the final repair date. The contractor was over 2 hours from my location but made all appointments on time. The previous warranty company that I had had for 15 years didn’t always have service contractors who would service my area and I usually had to find my own contractor and pay for the work that needed to be accomplished and then argue with them to provide reimbursement.

8 months ago

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Yvonne Cummings

I had to file two claims last month. Both went smoothly. The appointments were scheduled fast. The work was done by two different contractors and both were professional and fixed what needed to fixed. It was easy to ask for service online. They didn’t make me tell them all my serial and model numbers for my items. They also didn’t send me emails and phone calls making me call them back. I didn’t have to do too much work to get them send help. I really appreciated how easy this was. My last home warranty company was extremely frustrating and always tried to get out of paying. So far, I’m happy with Choice Warranty. It’s amazing when people do their jobs.

8 months ago

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Ronald Thomas Cypress, Texas

Water heater is out. No hot water for a week now. Paid claim fee when plumber diagnosed problem on a Friday night. Missed the 6 hour service window by an hour. Have to pay another $212 to have the plumber come back and do more evaluation before repair will be authorized which means another week without hot water. 2026, we're taking cold showers because of a sketchy warranty company. Don't use these guys. Unfortunately one of the providers said they all pull this stuff so it is probably par for the course. Rather patch stuff up than fix it right.

18 hours ago

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Manolo G San Francisco, California

Responsive upon submitting a claim, however they are always cheap by either denying claims, or dragging their feet on something that needs urgent fixing or covering the bare minimum vs the entire job that the pro recommends

1 day ago

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Steve Burton San Antonio, Texas

I highly recommend Choice Home Warranty. This always are courteous and professional. They try very hard to assist me with my claim resolutions.

1 day ago

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Judah Frankel Hicksville, New York

I was not pleaswed that it took 10 days until the tech came , but they did a very professional job. Pleasant to discuss job and they did a very neat professional job.

2 days ago

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Ed Dawson Greenwood Village, Colorado

They arrived on schedule and checked out the microwave. Parts will be needed. Waiting to hear when repair can be scheduled.

3 days ago

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Richard Pawloski Secaucus, New Jersey

What the heck is going on here - the VA said you were dependable. I need an electrician and I am disabled and it is essential for my existence and he claim went in last night and no response- nothing - you do not a team of handymen on call what is going on here that is no warranty company. I now have to search around or try myself to fix something that I can hardly adapt to now. What a rip off and yet I did get two sales offers - imagine that - and for what to just steal money

3 days ago

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LaJune Fowlkes Carloover, Virginia

Jonathan was professional and accommodating. He found the best prices available to me and there was no strong arm involved.

1 week ago

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David Chicago, IL

They have responded very quickly to my concerns and have taken care of each issue to my satisfaction.

2 weeks ago

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RONALD Augusta, GA

They always give me good service and have it qualified technician to come out to take care of my problem.

2 weeks ago

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Ernesto San Antonio, TX

Excellent reviews and ease of submitting a claim. Very please with the claim process and their customer service.

2 weeks ago

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Raymond Queen Creek, AZ

Started with Choice Home Warranty and like the Pease of mind knowing items will be repaired efficiently.

3 weeks ago

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Robert Williamsburg, VA

Signed up in Florida where they have better supplier contacts. In Virginia most of their contacts are not in Williamsburg and calls have been delayed

3 weeks ago

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Suman Roseville, CA

The response was prompt but the unit was not replace and a very small amount off $272 is offered which does not cover even installation cost of a new dishwasher. I have still not received the check.

3 weeks ago

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Verified Customer

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Brandy Denver, CO

I am frustrated with the previous claim. The technician hired wasnt even here for 5 mins made an assessment and left and my claim was denied. Even though the vapor sensor kept locking out the gas valve and shutting the system down.

3 weeks ago

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Cindy Wichita, KS

I am not completely sold with the services. So far I am out 300 dollars in service charges and the issues are not fixed yet

3 weeks ago

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Michelle Louisville, KY

I paid for a Warranty and Choice did not fix what was wrong 🙃 😐 in my home. And they were very rude 😒 about and acted like they didn't care about how they left 😒 in a very bad situation. I will not speak any good 😤 about Choice.

3 weeks ago

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Verified Customer

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Michael Blythewood, SC

The process was incredible Simply phone call paid out deductible and within two days a technician was on the job

3 weeks ago

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Patrick Bakersfield, CA

Not my choice. Insurance was decided in escrow. They tell you they are coming at a certain time, and never show up. Been waiting for 2 days now and nobody comes or calls

3 weeks ago

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Verified Customer

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Elizabeth Sorce Tulare, CA

I recently made a claim on my dryer and they had a technician out and the job completed in two days.

3 weeks ago

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Susan m Mansueto Queen Creek, AZ

I have always had a great experience and they have taken care of almost all my claims ..I would highly recommend them.

3 weeks ago

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Ruth Antony Cordova, TN

The technician arrived on time and did an excellent job fixing our fan. We are very satisfied with his work. Thank you!

3 weeks ago

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Colleen Canada Flower Mound, TX

Easy quick scheduling online. Skilled technicians arrived next day and repaired problem. Very happy!

4 weeks ago

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Verified Customer

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John Overton Ennis, TX

No problem with the claim and the contractor you sent out was great. He took care of the issue right away.

4 weeks ago

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Charles Salisbury, NC

they have fixed several problem for me , they were very quick to get the repairman out and the problems were fixed .

4 weeks ago

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Dotti Plant City, FL

It came with the purchase of my new home. I have already used it once and may have to use it again.

4 weeks ago

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Verified Customer

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Ilona Benson, NC

Everything worked out well. Service provider was very nice and professional. Knew what he was doing.

4 weeks ago

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Lorene Sanchez Las Vegas, Nevada

Home warranty is new to us & this is the first time relying on it. Roland was very helpful in setting up an appmt. We are awaiting what our next step is after recvg the technicians billing invoice

1 week ago

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Cyd McCarty-Stone Medford, Oregon

The A-1 appliance tech was very punctual and knowledgeable. He worked quickly and gave us tips on preventing issues. It did however take a while to get parts

1 week ago

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Kathee Staton Davie, Florida

Choice Home Warranty is outstanding! They respond immediately to problems and assist adequately in resolving any issue. I recommend Choice Home Warranty 100%!

1 week ago

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Rebecca Smith Jefferson, MD

Beginning of claim took over 48 hours. First company sent said Choice would send for a 2nd opinion, which took another 6 days. Second tech was very knowledgeable. Frig not work fixing even though only 5 years old. Choice only offered me $818.00 for a replacement and this was after I had given the $100.00 deductible.

1 week ago

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Verified Customer

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Lori Baron Pompano Beach, FL

Why did my sales person lie about the coverage I was getting from your company as I paid in full for a 6 year plan? I don’t remember seeing a contract on all the things I stated to be covered or replaced. He was a yes man. Everything I ask for was covered until it needed to be repair or replaced. I explain everything on the phone and every appliance I needed coverage for and I still never got anyone to play my recorded statement back. To me to prove your company is trying to cheat me.

1 month ago

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Verified Customer

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steve nishimura Maricopa, AZ

Active water leak in the wall, called, No plumbing company available for a week. Reported on 9/12, I was authorized to get my own plumbing company. Leak was fixed on 09/14, It’s now Oct 05, choice warranty has NOT responded how much is going to be reimbursement. I put $2900.00, there was more damage to the wall, estimated repairs $13845.00 because choice was NOT committed to restoration! Now I get increased $68.00. Please respond in 5 working days, I am in the process contacting my lawyer, BBB, consumer affairs!

1 month ago

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Verified Customer

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Charles Bryson Eloy, AZ

They are professional and they give great quick service. The people they use are very helpful with explanations and the work is outstanding.

1 month ago

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Lewis Overstreet El Paso, TX

Technician cam to look at the refrigerator. Analyzed the problem and ordered the parts. Returned a week later to install them. All is good.

1 month ago

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Rachel Britt San Antonio, TX

Vendors have always been assigned on time, come in a reasonable time frame, and repaired the fixes under the service fee.

1 month ago

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Chitra Manjunathan Plano, TX

Every time we call for service. We don’t get same day service. Any emergency we need fix other people. It’s happened with water boiler. I need get same day or same day response

1 month ago

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Andrew Zimuto Manassas, Virginia

I'm a former customer to one of your competitors and switched to Choice Home Warranty a few months ago based on all the advertising around their reputation. They're advertised as the top or best home warranty insurance companies but they don't even come anywhere close to that. Their customer service and their repair contractors are terrible. They don't hold their contractors accountable for the way they perform their duties. They don't follow up on whether the repairs done by their contractors were successful.

1 month ago

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