Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Maria Tano

The service was outstanding , the service technician was very respectful. He explained everything in detail what we needed and said that he would order it and be back to fix the problem.

5 months ago

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Tammy Holguin

The SA Electronic company was very responsive. They kept me in loop as to when technician was coming and when part was received for dishwasher. I contacted them late today to come back and put springs back on door. Seemed to have been oversight and were removed during repair.

5 months ago

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Lynn Olson

We thought this company would be helpful. The most recent plumber sent to fix our toilet was great. However in the past we have been sent service people who were lazy and didn’t really solve the problem. Our biggest issue is our sprinklers. We put in a request to have them fixed. We were sent a gardener who said the issue was beyond his expertise and we needed a SPRINKLER TECHNICIAN. We asked for one and were sent a plumber who said the issue was beyond his expertise and we needed a SPRINKLER TECHNICIAN. I think we were sent another plumber. We put the issue aside because it was winter and we weren’t using the sprinklers, but we still need a SPRINKLER TECHNICIAN

5 months ago

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Verified Customer

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Aaron Edworthy

My dishwasher started to leak and "yell" so I filed a claim and with quick response I had a professional out to my house. Only down fall is the time it took for the part to be ordered/received. Still a small leaking but he will be back out in a few days.

5 months ago

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Verified Customer

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Pamela

I have found Choice Home Warranty always makes sure any claim is sent out to a vendor who will get the job done quickly. I have no complaints and would recommend using Choice Home Warranty.

5 months ago

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Dorothy Shepherd

I have had the service about 6 months & have had a few claims. Each one was handle in a professional manner and quick to get scheduled. All items were fixed to my satisfaction

5 months ago

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Verified Customer

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Anthony Nordhoff

My washing machine was acting up and choice home warranty had me scheduled for service in 3 days. Cliff the technician called and actually arrived right on time. He resolved the issue within 30 minutes. Outstanding!

5 months ago

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Verified Customer

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Tabetha Preston

The company they contacted to replace my hot water heater still charged me $455 after the $100 deductible so I had to pay $555 total. What’s the purpose of having a warranty and the company forgot to hook the gas line up properly I smelled gas for 3 days then when they came out to fix that they forgot to relight the water heater I had to pay someone to come light it. Not amazing

5 months ago

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Verified Customer

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Yolanda Feliciano

I liked the quick response. Technician was booked the same day I called which was fantastic. The technician displayed professionalism and knowledge. Overall great service!!

5 months ago

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Leonard

On several occasions now, one repair to our furnace, that turned out to be quite expensive and another with a repair to a toilet was handled efficiently and without any problems with paying the bill.

5 months ago

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Verified Customer

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Deanne

I originally had a failing refrigerator. I was going out of town for the holidays. I was proactive and filed a claim with. A serviceman came out December 10 and said it was a fan and he would order the part. December 11 another company came out and said it was low on coolant and added that. December 22, 2025 my neighbor called and said it wasn't cooling. As a result I lost all my food. Had the 2nd service call advised me to move food to another refrigerator that could have been avoided. As I was gone till the new year the second service tech came back January 2nd,2026. He applied a leak fix that did not work. All this time and they said they would replace it. At $818 that was a small price for all my time and food loss then they said it would be another 30 days for the check to arrive. I still have not got the check.

5 months ago

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Verified Customer

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Michael Bieles

From my research Choice Home Warranty had a five star review and a lot of positive reviews from customers. I called in my first claim and Choice was on the repair right away. Very satisfied.

5 months ago

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Verified Customer

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Donald

We were not notified that common practice required semiannual "contracted documentation" for continueing covered "coverage. We have a son-in-law who worked AC/heat and he has been our primary point of cntact to review our AC/heating unit for yrars. Now with our years long contract with CHW we endeded up with a $10,000+ bill to Keep our couverage?!!?

5 months ago

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Verified Customer

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Harold

Because your scheduling is pathetic. I was not able to speak with anyone and your system gave me a day that did not work for me. I called back and then was able to speak with someone who supposedly changed the appointment to the following day. Well, they didn’t do their job correctly and the technician calls me while I’m at a doctor’s appointment and tells me that he is 10 minutes away from my house. Not on the new appointment date, but the original appointment date that I had changed with Choice. Simply pathetic. I will give a shout out to the technician who came and did the repair, he was great. But as far as Choice is concerned, I’m really disappointed in your system of appointment scheduling. Now want me to renew for over $2000? I’ve had Choice for 5 1/2 years and only two service calls have been made by me. You guys have certainly gotten your money’s worth from me and then some. Sincerely, Harold L.

5 months ago

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Verified Customer

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Susan

My first claim was a plumbing stoppage and the rep. that was sent had no intention of fixing the problem, He was there to verify that what I told Choice when I called in the claim was accurate. Choice had to approve the claim and sent the plumber out a few days later to fix the stoppage. On my second claim I was made to pay my $100 service call fee when I called in the claim. When Eyebee arrived to repair the washer not spinning claim I was made to pay the $100 again or he would remove the part that he used to fix the washer.

5 months ago

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Sandra Kent

I was very impressed with Mark's explanations and details about the program. I hope it will help if/whenever we might need someone to look at any issue that might come up in the future. The house will be 10 years old in six months, so I wanted the peace of mind to know that should something come up, we have some coverage for whatever happens in the future.

3 months ago

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Rhonda Washington

I have been trying to put in a claim and customer service has been great about helping me through the process to make sure the claim is put in correct for my Septic needs. I put in a request 3/13/2026, however my septic did need pumping so i had to hire someone for the job, i will be putting in for reimbursement soon, I am in need to have my septic looked at for leach field repair. I currently have an open claim for this work to be performed. I called the company to reach out to Choice Home Warranty to accept the job for this open claim for processing.

3 months ago

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Leslie Kohler

Our air conditioner was not working. We were glad that we had Choice Home Warranty because calling a heating and air company would have been expensive. The technician was kind and got our system working. He offered to come back if it stops working and not expect pay! The timely manner of the Choice Warranty reaching a tech is as follows. Called on a Saturday filed a claim and the tech was at our house on Monday! We are appreciative of the fast service!

3 months ago

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Verified Customer

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Agnes

The Ads for Choice Home Warranty was very good. I had my first claim regarding a leak in my shower. They sent their Plumber contact, damage was assessed by one of the plumbers, gave his recommendations and one of the recommendations is to order the parts from DELTA since it has a lifetime warranty and CHW does not cover parts. We did. The work was delayed because DELTA was unable to send the parts in a timely manner. 5 weeks later the Plumbing company came and fixed the leak. We were charged $75.00 extra for cutting the "bonnet" part and that was okay with us. What we were not happy about is the way they left the fixture as is. If we were told that it needed other parts to make it look like a professional job and CHW does not cover those parts, we would have considered purchasing them ourselves. I never had this experience from our old home warranty. If you want the picture of the finished work, send me a link where to sent it to. Hope for a better experience with any repairs.

6 months ago

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Verified Customer

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Shepherd

I have been with Choice for more than 10 years and they always respond quickly when I have a problem with my appliances. I also get follow up quickly if the technicians sent did not fix the assigned item. I simply request that they send highly experienced people and not someone doing OJT. I have been satisfied with them keeping my appliances working . They also helped replaced a gas stove and dryer that had served their time. They are easy to work with I do appreciate my associationj with them.

6 months ago

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Verified Customer

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Patricia

Choice home warranty came with my house. However. I had a couple of problems and Choice had repair people out within a couple of days, all were efficient and knowledgeable and made the necessary repairs. I then purchased Choice Home Warrenty for a 3 year term. And I will renew when it is time.

6 months ago

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Verified Customer

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Joseph P Cannavino

The two times I had to use Choice, I received great service. The two companies assigned my claims were very professional, on time, and preform very efficiently. They arrived on the time indicated, did the repairs, cleaned up. Was very happy with the service.

6 months ago

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Verified Customer

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Paulette Latimer

6 months ago

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Arlene

My son in law recommended the company to me. I recently became a client and had my at first claim about one month ago. The technician was very knowledgeable, very pleasant. He completed the job in a timely manner. Including cleaning everything up. I was very pleased i'm recommending.

6 months ago

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Verified Customer

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Eric

Have had Choice Home Warranty for a couple of years now, only had to file claims twice, but both times, the service personnel they sent to the house to do the repairs hit it out of the park. Well trained, polite, neat, knowledgeable.

6 months ago

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Verified Customer

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Judy

I’ve never had to but am glad I have this Warranty for when I will need it ! It’s health insurance for your home. I’ve had others through the years and they for the most part paid off when needed but but alas merged with another company and it deteriorated

6 months ago

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Verified Customer

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David

I shopped and signed up for 6 years. I've used it once for an ice maker, (fine) I used it for a water heater, it took a while , but in the end, it worked out. My garage door spring broke after mty wife went out, locking in my truck which I need daily , (ON A SATURDAY). Your answer was they'll be out Wednesday. Couldn't wait I called a reputable company out of St. George, Utah, they weren't on your list, (well they should be). I talked to your rep in Florida she thought I'd be able to get reimbursement if I went to an outside company . It cost me $2,200.00 because I COULD NOT WAIT) YOU MUST BROADEN YOUR LIST OF SUBS. CHOICE WAS A BIG MISTAKE. When it rains it pours ,our heat went out this weekend, I called , you hooked me up with AB&E heating and plumbing after waiting the weekend with no heat. They came yesterday and are working on the repairs. I'm seeing now that there are uncovered costs totalling $450, for what ? Edgar is working on it . Overall I will not refer any body to you in the future. Choice was the wrong Choice ! David B 145 Admiral Benbow Way Mesquite, Nevada 89027 435 659-5098 Call me or email me at your convenience !

6 months ago

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Verified Customer

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Debbie

Customer service is great however the process to get the eCard to replace a much-needed appliance is way too extensive. Once the replacement value has been determined it should NOT take 25+ days to receive an online eCard. This cost the customers additional funds plus time wasted. We were without a washing machine for 39 days, 4 weeks for tech to come out, order parts, return to replace parts and then determine the parts replaced could not fix the washer. Had to utilize laundry mats! They are expensive and time consuming, not to mention NOT the most sanitized. The process should be reviewed for timely processing and delivery of the eCard . Frustrating but really appreciate the customer service representatives. They are most appreciative for our business and emphasize with the issue. Customer service gets a 5 star, process gets a 3!!!

6 months ago

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Verified Customer

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Nancy Weiskircher

Much better response to our needs. They were here to help the next day.! After our last time we were not going to renew our plan. But we were told that they changed ownership so we decided to keep the plan and so far so good..

6 months ago

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Verified Customer

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Jean

I Have a contract with Choice for many years. I recently renewed it. I was very happy with the last work that was done on my Microwave. I must say though that there have been several occasions that I thought something should be covered and it wasn't. Thank You

6 months ago

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Verified Customer

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Kay Nikookary

Easy to work with. But most importantly the vendors that they send out are very competent and get the job done. It's not just being able to be responsive it's also sending out good people that we can trust allowing into our home and to get the job done without repeat visits. Thank you so much for excellent service consistently.

6 months ago

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Verified Customer

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Manish Lakhangaonkar New York City, New York

I have been with Choice since 2021 and never had any issue with my claims.They are always prompt and able to schedule the technician on time.My only request to CHW is to improve their communications with customers regarding the claims like sharing the diagnosis and tracking the technician.

6 months ago Edited April 29, 2026

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Verified Customer

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Lois

They're easy to call. However, after that , not so much. I filed a claim. Got an appt without an issue. The technician was great! Unable to get the issue fixed as replacement parts for my kitchen aid fridge aren't available any more. So, the refrigerator runs without a problem! However, 818$ covers maybe 60% of a replacement. So. I called, again! Spoke with a wonderful guy. He would put a rush on a request to get the gift cards for Lowes to a check for 818$ Great, been almost 3 weeks. Nothing seems important to to this customer. I've paid for 4 hrs of service! Ill definitely be more picky when renewal comes around! Just waiting for the $!

6 months ago

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Verified Customer

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Daniel

Up until now,, as a warranty company and customer service reps have been responsive and efficient in addressing my claims and how they are processed. However, The company policy’s arbitrary 30 day wait time for reimbursement is outdated and unrealistic. If a customer is in need of appliance repair/ replacement they may not have that kind of upfront money on hand while the warranty company who’s te payment is already subjectively reduced . To add insult to injury to they then require customer to wait for 30 days without even a tentative date or courtesy of when reimbursement might be occur. I am a retired elderly customer who has always maintained current on payments or even in advance at the behest of the company, supposedly for my benefit. Guess what company is not attempting to do the same for me. This policy is wrong and needs to be reexamed. I had to use my limited savings and only hope I will be reimbursed with the subjective amount pre determined - not explained from or by the company.

6 months ago

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Verified Customer

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Wayne

Customer service rep was kind, courteous understanding, helpful assigned my claim to a reputable repair facility and bill. The technician was phenomenal. Came out. Checked the system diagnosed everything and replaced a component. That was bad highly recommend five stars all the way.

6 months ago

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Verified Customer

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Cecile Cabasal

Quick response to claims. Technicians are assigned in a timely manner, they are prompt, competent, professional , skillful and great expertise. Extremely satisfied with Choice Home Warranty’s handling of claims from scheduling repairs to the completion of the job order. Highly recommend.

6 months ago

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Verified Customer

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Robert Mcclendon

I've been with Choice and had only positive experiences thru 5hrew claims! Rapid, professional response and completely reliable and effective repair contractors! I've gotten only exemplary support from Choice Home Warranty!

6 months ago

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Gloria Lozano

I have never had any problems with you guys. Someone always comes out to the home with in a day and half. But I do recommend that San Antonio Plumbing not be used. Maybe I am wrong. But when they get here there’s seems to be something they r not allowed to do. Like caulk a tub. I was very surprise they couldn’t do it.

6 months ago

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Albert Roberts

Fired last warranty company as they had outrageous price increase. I do have an issue with Choice as contract calls for $100 co payment and service provider said nope. $103 is the amount with no prior disclosure of their convince fee add on. I paid the $103 as I want the problem fixed and am still waiting for part to come on. Told it may he as late as Tuesday, which is over a week since reporting and initial diagnosis.

6 months ago

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Dennis

6 months ago

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Charles

6 months ago

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Lance

Overall, average service, but much, much, much better than American Home Shield (a truly dishonest company). At first, the process was quick and professional, and in the end, we received a credit voucher for our washing machine when it couldn't be repaired. However, once the voucher was offered, they didn't provide the electronic credit for around four weeks. I almost rated them 3 stars since I think withholding the payment for that long is egregious.

6 months ago

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Verified Customer

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Crystal

I appreciate that CHW schedules technicians on my behalf. My bigger concern is whether or not the technicians are vetted or not. My last two warranty requests were not fulfilled and were cancelled by the technician - either due to a no-show or a lackluster enthusiasm surrounding the work that needed to be performed. I provided feedback regarding both companies and suggest you removed them both from your bank of available companies going forward.

7 months ago

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Patricia

When I need a repair on anything in my home, it is comforting that I can call businesses who work with Choce Home Warranty to fix it at the set price arranged through Choice Home Warranty.I have used this service on many occasions. If it is fixable, they fix it, or if the appliance is too old they will tell me that it must be replaced.

7 months ago

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Verified Customer

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Bruce

Choice sent me a message that a tech would be here at a curtain time and day they didn't show up and choice got another company and these guys were great. Everything worked out wonderfully. Than k you choice home warranty.

7 months ago

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Verified Customer

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Deborah

We are having a terrible time getting our double wall ovens fixed. These KitchenAid ovens are practically new. We have been doing without our ovens for about one month, and this time of year we should be baking cookies! We had an appointment scheduled, but then it was cancelled—no call or email or text. Everything seems to be going out at the same time. Our built in microwave also went out. We were offered $180 for it. It will cost $1800 to replace it. Our built in refrigerator apparently could not be repaired also. Again we were offered a minimal amount to replace the refrigerator. I had to pay over $8000 to get a new refrigerator. This whole experience has been devastating. I am considering not renewing my plan. There needs to be an option to replace an appliance with an appliance of at least equal value.

7 months ago

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Verified Customer

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Sherry

I like being able to file a claim online, and usually I am contacted pretty quickly by a repair company. I’ve had a few claims through the years, and only once a repair person did not show up. My washer died and they sent me a check towards a new one because it was not worth it to fix it.

7 months ago

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Verified Customer

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Karen

The warranty provides a simple and relatively inexpensive way for a customer to get a tradesman/ technician to address each specific issue. But the rates paid to the technicians are so low compared to the norm where I live, that you wait weeks, for someone to be located and assigned. They do offer you the chance to find your own technician and get reimbursed. But they offer $100 per hr and the technician rate is 2 or 3 x that so you only actually get a small amount of the repair reimbursed.

7 months ago

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Verified Customer

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Carol

Choice Home Warranty is a reputable company that is true to it's word. If they can't fix your item, they will replace it. Their repairmen are knowledgeable and efficent. I have had occasion to use their services more than once and would recommend Choice Home Warranty without hesitation to anyone.

7 months ago

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Verified Customer

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Claudia Nua, AS

I had a great experience with the service! They were fast and reliable when my water heater boiler erupted, arriving in less than an hour. They also quickly fixed my microwave when it started turning off suddenly. The technician was knowledgeable and efficiently addressed the issues. Highly recommend!

7 months ago

Choice Home Warranty Reviews