Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Chuck

Great job by the technicians to actually get the job done and done well! However, the initial appointment day and time changed a couple times from the initial appointment to the actual one. Hence the reason for 4 stars. Had I not been working from home, it could have been an issue. Only mentioning this because this is not the first time it has happened. Just a bit of tidying up with appointment, scheduling and communication to the technicians would help to make Choice Home Warranty exemplary.

5 months ago

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Verified Customer

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David

I am glad I switched to Choice. I haven't had many claims, but the few I did have, the process was easy. Just file the claim, pick the date and time frame for the service company to arrive. Everything is listed in an email, with the service company's name and number.

5 months ago

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Verified Customer

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Huey

I am extremely disappointed that choice warranty did not pay the full contract price for my plumbing. They said Choice do not pay for rerouting and I had a hot water leak in my bathroom floor. They would only pay $500 per the contract for someone to bust up my floor but I was responsible to repair it back. They would pay for a plumber to repair the leak. It took them weeks and couldn’t find anyone. They gave me the option to find someone but Choice still had to approve the work order, so I told them to find the plumber themselves. After weeks they could only find a plumber to reroute. Choice only paid $500. I feel Choice should have paid my full contract price because the plumber they chose was doing the round they approved.

5 months ago

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Verified Customer

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Robin

I have had Choice Home Warranty over 10 years. If I have a problem in my houses, they are always a phone call away. What I like is if your appliances or home systems can’t be fixed, Choice Home Warranty will replace them. They are prompt with their service. Thank you.

5 months ago

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Verified Customer

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Ed

I thought when I started that they would take care of things. One of the springs on my garage door was broken in two places. The other spring was not broken but it had been through the same things that the other side had been through. The Likly hood is that it will break is very high. I was told that they only fix broken things. The second spring is working on borrowed time. I was real disappointed when I was told that they would not replace it. When it breaks there is another $85 for us to pay out. The company that came was excellent to work with.

5 months ago

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Verified Customer

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MARIA DE Lourdes Guillen

I have not been disappointed, yet. They come out when they say and take care of the issue. They are very professional and explain what the issue is and if parts need to be ordered and they do keep in touch as to when they will be back out. They are not expensive as far as monthly subscription goes. Thank you guys and gals for your hard work!

5 months ago

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Verified Customer

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Phil Geraci

The reported problem was picked up by service provider within 24 hours. Service provider was on site within 48 hours, to address reported problem. Service provider Soraparu Home Services plumbing resolved reported problem efficiently. Service man was prompt and courteous. Would use this service provider again. Phillip

5 months ago

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Verified Customer

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Bryan Sawyer

Choice Home Warranty has been helpful when repairs are needed, and the process for submitting a claim is straightforward. The technicians they send are professional and knowledgeable. It provides some peace of mind knowing that major systems and appliances are covered when problems come up.

5 months ago

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Verified Customer

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Jagadeesh Bengaluru, Karnataka

Happy with their work and they always attend all the issues on time

1 week ago

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Verified Customer

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Rosebint Doral, Florida

Great company to work! Taking care of the claims efficiently!

1 week ago

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Verified Customer

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Matthew Loxahatchee, Florida

Overall a positive experience with one exception where it took over a month to resolve a claim.

1 week ago

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jeffrey lagasse Marietta, Ohio

Ive been with Coice for a little over a year. I had a couple claims honestly that they didnt cover entirely (Plumbing issue). I was going to cancel my policy but decided to stay for a few more months as a just in case security blanket. Well, my AC unit stopped blowing cold air on a Saturday so I submitted a claim. I was prepared for a run around and a long wait time and figured somehow I was going to come out of pocket big time. I was wrong! They had a tech at my house early Monday evening which by the way was Memerial Day, and sure enough they had it fixed in 20 minutes by replacing the capacitor on this very old unit. Choice Home Warranty delivered on their promise to the contract and this is why I will stay them.

3 months ago

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jheslin Baltimore, Maryland

A customer since 2023, Choice Home Warranty has been responsive in requests for garage door repair and plumbing (leaky faucet) repair. The $75 fee is reasonable. My only concern is that the technicians they work with have been sub-optimal. The garage door required a re-visit after a week (and repeat service charge) because the first technician didn't recognize the failing gear sprocket at the root of the door travel problem, and the plumbing technician, knowing the hardware brand was Delta, arrived with the wrong part, requiring a 90-minute shopping trip after arrival. With that said, the repairs were timely and the warranty saved significant service costs.

3 months ago

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Verified Customer

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Vishnu

Coming home from vacation to a freezing house is every homeowner's nightmare. We walked in last night and realized our heater had completely quit while we were away. I immediately hopped onto the Choice Home Warranty portal and registered a claim. I was worried it would take days to get someone out, but they assigned a technician within hours. The repair was done on time, the tech was professional, and my house is finally warm again. So glad I had this coverage in place—it turned a stressful situation into a quick fix. Thanks to Choice home warranty for having a wonderful team and support.

6 months ago

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Verified Customer

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George

I chose Choice Home Warranty because it was listed as the best home warranty company. I already had a home warranty with a different company, and it was time to renew, the cost had gone up, and Choice was less expensive for the same coverage, so I switched. When I had to make a claim, I was pleased with how quickly they responded, but things went down from there. My contractor was finally assigned - it took 2 days - but he was unable to do the needed repair because his tools were being repaired, so it would be at least a week before he could get here, and I had raw sewerage leaking into my basement at the time. I contacted Choice and was told I could get my own contractor and have him make the repair, but I would have to have choice approve it before any work could be done. This did not make me a happy customer, and I almost demanded my money returned so I could contract with a different company. I cooled down, jumped through the required hoops for Choice, got the repair done and last week received my refund check for paying the contractor. I am a bit disappointed that there was no one available to do the work in my area, which is what I was assured by the salesperson I talked to when I joined. I will see how much difficulty I encounter the next time I have a claim.

6 months ago

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Verified Customer

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Vicente

I was very pleased until I had a problem with my AC and the service man ,told me to send a video of what was happening to it , then he call me back and said that they had told him that it was nothing that had to do with CHOICE ,so it was nothing he coul do ,and he never came to look at it physically , I called a friend ,who gave a phone number of a friend of him , and he man came back, and fix it with a small part , he charged me $300 ,and it's been working for month ,four other times i call for my stove, (twice) and then 2. different times for my cloth washer and they were taking care very soon by some very profesional and nice workers

6 months ago

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Verified Customer

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Cherylsandy

From the minute I called customer service to the day I received assistance on my dishwasher was an easy transaction. I apologize not remembering to I spoke with to handle my claim, very polite and professional. And the technician from Flamingo appliance was very professional and took the time to explain the problem with my dishwasher. I would recommend Choice warranty and Flamingo appliance to my family and friends.. thank you

6 months ago

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Verified Customer

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Alan Girdlestone

Furnace went out, our service that tuned up the a/c and furnace quoted nearly a $900 fix, we called Choice and within 10 minutes we had a referral for a company to fix the furnace. The company Choice sent arrived on time, and replaced a $10 part and the furnace fired right up and has been working correctly since! We only had to pay the $ 75 service fee. We will be using that company for our semi annual check ups from now on.

6 months ago

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Verified Customer

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Doris

I've had a yearly Choice Home Warranty since 2021 but had never placed a claim. Then in Nov'25, I upgraded to a 3 1/2 yr coverage plan, which was more advantageous for me. Shortly after, I finally needed to file a claim for plumbing problems. Because of different issues, it took about 1 1/2 months to get everything resolved, including following up to get reimbursed for replacement of my bathroom faucet. Sent receipt for item and check, including tax, being sent which should be received within 30 days. Hopefully, I won't experience any other problems requiring another claim to be placed soon!

6 months ago

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Verified Customer

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Barbara Rosolowski

I have been a customer since I was given a year’s service as a gift. I am in my 4th year now and have been pleased with each technician who has come to my home. I’ve placed requests by phone for repairs to a washer, a dryer, a dishwasher, a refrigerator, and a furnace. The appliances are old, but were quickly repaired. I have been pleased with the servicemen, their politeness, and their promptness after each visit was scheduled.

7 months ago

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Verified Customer

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Mark vanHudson

We have used Choice Home Warranty for three years. We have had several opportunities to use the service. Choice is easy to use and submit claims. The response time is short and appropriate. The contract trades have been the absolute best—friendly, knowledgeable, on time, and skilled. We are completely satisfied and look forward to staying with Choice for the future.

7 months ago

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Verified Customer

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Robert Knight USA

7 months ago

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Verified Customer

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Keith Thomas

It was easy to file a claim online and pick from a drop down list of issues related to my problem and explain what some of the issues I was having. The technician called and setup a time to visit to investigate my issue. CHW quick response for the technician to move forward with the repair. I paid my deductible and everything was all good. Thank you for excellent service!!

7 months ago

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Verified Customer

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Vedhachalam Kasinathan

My experience with Choice Home Warrenty was excellent. They dispatch the service personnel within 24 hours after the claims is raised. Their approval is very fast and the repair will get completed within maximum of 4 to 5 days (if they have to order for parts). If possible, they complete the repair the same day during the first appointment. I will definitely recommend to my friends.

7 months ago

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Verified Customer

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Stephen

From our first experience with choice warranty we would highly recommend choice warranty. We got immediate response to our problem with our washer. The technician showed up in less than a week. He had to order a part which only took a few days for him to come back and finish the job. He was so very helpful and answered all our questions about our washer which helped us to understand more about the washer itself and how it works. Thank you so very much for washer be fixed. It is running now with no issues.

7 months ago

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Verified Customer

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Richard

I chose to work with Choice Home Warranty because of its strong reputation for reliability, customer-focused service, and commitment to protecting homeowners from unexpected repair costs. I value being part of a company that emphasizes transparency, responsive support, and quality coverage, and I appreciate Choice Home Warranty’s focus on simplifying the home warranty experience for both customers and partners.

7 months ago

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Verified Customer

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Ursula Neal

I was pleasantly surprised how smooth my first ever call for repair service went. From start to finish everything was done professionally and with great care. The technician was very well trained and had the problem figured out very quickly. He explained everything he was doing. A part had to be ordered and was installed a week later since it was Christmas week. 🎄 Happy New Year to you all !

8 months ago

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Verified Customer

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Freddie

I recently had an issue with one of our appliances. I submitted a claim via their website & scheduled a service call within a few days. It was easy & fast to submit the claim. The Technician who came was punctual, courteous, professional, & very knowledgeable. It only took a shirt time for him to diagnose & fix the issue. I have had Choice Home Warranty for over five years & I had used them several times, and I have been very satisfied with there service. I would recommend them to all my family and friends. Thank you Choice Home Warranty.

8 months ago

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Verified Customer

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Dell Brown

Out of the 3 home warranty companies I have been with, Choice Home Warranty is the best! They actually show up and reasonably fast at that. Also fixed my problems same day both times I have had to call them to fix something. I have older appliances so I need the peace of mind knowing I can count on them to get it fixed properly. I highly recommend them to everyone I know.

8 months ago

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Verified Customer

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Sandra Hamilton

Love your company and the safe feeling I have knowing your here for me any time I need to ask a question your always here for me. Now that my husband of over 50 years is gone home and I’m so happy that when I have had to call you yoyr akways helpful and easy to talk with. I hope all who work for your company have a beautiful and blessed new year. Thank you $andra H. 1308 Dixie Down Court Henderson N.

8 months ago

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Verified Customer

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Mark

8 months ago

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Mike Zimmerman USA

8 months ago

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Verified Customer

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Kathy Cooley

I am a widow and bought a Choice Home Warranty. I don’t have specific dates, but CHW has helped me out more than a few times, Dishwasher repair, plumbing clogs. I have two new faucets, Thank you! My most recent is my furnace!!! YIKES!! My home warranty says it is covered… I have been able to age in place thanks to to this warranty. I will keep you posted on my broken furnace… I would recommend CHW to everyone I know!!!

8 months ago

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Verified Customer

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Ralph

I've had to call Choice Home Warranty twice for service. The first time I needed a new refrigerator, and I had to wait a whole month before I received the gift card for Lowes to purchase another one. Fortunately, I had another refrigerator in the garage, but it was very inconvenient to have to into my garage every time I needed something out of the refrigerator. Plus, I did not like the fact that I was limited to shopping at only one store. My second time was just recently to repair my washing machine. This transaction went very smoothly, however, I don't think the part that the service man fixed was the part that needed replaced. It's still making a lot of noise when it agitates.

8 months ago

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Verified Customer

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Joan Nua, AS

I had a frustrating experience with the service. I wished they could arrive at the scheduled appointment, but it took a long time to get my hot water tank fixed, and I had to deal with multiple technicians without resolution. Eventually, I had to handle it myself. Additionally, my air conditioning broke down around the same time, adding to my dissatisfaction.

8 months ago

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Verified Customer

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Steven Nua, AS

I had a mixed experience with customer support. Initially, the contact process was a bit clunky, but once I reached a technician, they resolved my air conditioning issue quickly. My experience largely depended on the quality of the assigned company. On another occasion, I had a broken refrigerator door. The repairman was prompt, and the entire door was replaced efficiently. Overall, it can vary based on the technician, but I've generally had good experiences.

8 months ago

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Verified Customer

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Susan Nua, AS

I had a mixed experience with their service. While they are responsive online, their warranty coverage is unclear and inconsistent. I faced issues with unapproved charges and vague explanations for denied claims. However, they did manage to repair my stove, but it took multiple visits to get a knowledgeable technician. Overall, communication could be improved.

8 months ago

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Verified Customer

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Janet Nua, AS

I've generally had a positive experience with customer support. They promptly sent someone out to resolve my issues, which has been wonderful. However, I was disappointed when I had to replace my stove. The compensation offered didn’t significantly cover the cost of a new one. Overall, the service has been reliable, but there's room for improvement in compensation.

8 months ago

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Verified Customer

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Ana Nua, AS

I usually handle everything through email, but when I called customer service, they were efficient and got straight to the point. I had a plumbing issue, and they responded quickly to resolve it. However, my experience with a pool pump warranty claim was less smooth; I had to reach out to them after the contractor failed to communicate. Overall, their support is mostly reliable, but there's room for improvement.

8 months ago

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Verified Customer

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Michael Nua, AS

The initial contact on the website was a bit clunky, but once I reached someone, the service was excellent. They honored my repairs and handled warranty issues smoothly. I had a broken refrigerator door, and they quickly arranged a repair, even sending the replacement door before the technician arrived. They also did a fantastic job replacing my garage door motor. Overall, I'm very satisfied with their service!

8 months ago

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Verified Customer

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Anonymously Nua, AS

I had a mixed experience with this warranty company. While they were responsive and quick to assist, I faced issues with a denied claim for a standard air conditioning failure, resulting in unexpected out-of-pocket expenses. Compared to other warranty companies I've dealt with, their service is notably better, but the claim process needs improvement.

8 months ago

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Verified Customer

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Michael Nua, AS

I've had a rental property and faced various issues, but every time I called for help, the service was incredibly responsive and quick. Compared to other warranty companies I've used, there's no comparison. They make the claims process easy by sending a contractor promptly to evaluate and repair the problem. Overall, a very routine and satisfactory experience!

8 months ago

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Verified Customer

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Vineet Nua, AS

I had a mixed experience with customer support. While some representatives were friendly and helpful, language barriers made communication challenging. My recent air conditioning issue was resolved quickly by a skilled technician, highlighting that the quality of service really depends on the companies Choice Warranty partners with. Overall, I've had good experiences, but consistency can vary.

8 months ago

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Verified Customer

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Betsy Nua, AS

I had mixed experiences with the service. They responded quickly for repairs, fixing my microwave and garbage disposal, though I had to call multiple times. I was frustrated that I had to pay for a software update on my dishwasher and handle the microwave replacement myself after receiving a gift card. Overall, the quality of work was excellent, but the process could be improved.

8 months ago

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Verified Customer

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Anonymously Nua, AS

I had mixed experiences with their service. Scheduling took longer than expected, with changes made to appointment dates. I recently needed a furnace replacement and am still waiting for it to be installed. I've also had issues with my refrigerator's ice maker; it required a filter change and later a repair to function properly again. Overall, their responsiveness could improve.

8 months ago

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Verified Customer

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Gary Nua, AS

I had mixed experiences with the service. They were responsive and helpful when fixing my water heater, but communication issues arose with the technician. He didn't inform my tenant about his arrival, leading to confusion. Additionally, when fixing my washing machine, they lacked the correct part initially. Overall, the repair was completed, but better communication is needed.

8 months ago

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Verified Customer

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Ayannah Nua, AS

I had a great experience with the service. They quickly rescheduled and completed the work on my microwave, which had been turning off unexpectedly. The technician was attentive and seemed to know exactly what to do. I also had a plumbing issue at another property, and they were prompt in fixing it. Overall, very satisfied with their responsiveness and expertise!

8 months ago

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LiAnne Flakes Westerville, Ohio

I like the response time given and the fact that I am able to go to the company that is assigned to me .

3 days ago

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J Bailey Atlanta, Georgia

The Rep was very helpful and informative. Answered all my questions and explained in detail what was covered with the new Policy.

4 days ago

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John Monis Ocala, Florida

Takes way too long to assign Techs. Had to pay for our own new AC system because they kro messing around and finally said it would be 9 days to get to us (in the middle of the Florida summer). Most recent 7 days to get a plumber to clear a drain. Contract is coming up in Sept and will not be renewing.

5 days ago

Choice Home Warranty Reviews