Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

star star star star star

Vijay Chauhan Hicksville, New York

I have signed up with CHW for my primary house and 8 rental properties for the past 2 years. I am happy with the services. It is really a worry free warranty. After paying the service call fee, all costs were mostly covered by CHW. They took care of my heating and cooling system, drains clog, sewer one and appliances. I strongly recommend CHW.

2 months ago

star star star star star

Wendell Hungbui Houston, Texas

This is our the first time to have the CHOICE HOME WARRANTY. Great offer to have this warrant when you purchased a home. thanks to my Realtor who did suggest me to have this to help us out when something would be broken at home. We did use it for our AC unit: great communication, good followed up and great service. Thanks for everything .

2 months ago

star star star star star

Brian F Atlanta, Georgia

Entered request on-line, assigned same day to repair technician with date and time of arrival. Tech called to confirm appointment. Repair made. Technician was polite, courteous, professional. Diagnosed issue, repaired and out the door in 30 minutes.

2 months ago

star star star star star

minnetta heidbrink New Orleans, Louisiana

I received a prompt reply, and a scheduled tech came the next morning. The problem was taken care of. My problem was with the phone person. She constantly cut out, muted, and I had to keep asking her to repeat what she said.

2 months ago

star star star star star_border

willie gray

We just purchased a home in Oklahoma. I choose Choice Home Warranty because I had them on my home in Texas. Whenever I have requested service, they send out knowledgeable service workers to repair/fix the problem. I do not have to search on my own to find the right professional to repair/fix my problem, especially since I am not familiar with the companies in Oklahoma. It just takes one more task away that I do not have to focus on. Thank you Choice Home Warranty! Also, the price of the warranty is very affordable.

2 months ago

check_circle

Verified Customer

star star star star star

Xavier

I am very satisfie with the results of my claim dated February 12/2026 even thought I have to wait more than a month to to get yhe gift card from Lowes; I give Choice Home Warranty a 5 stars for s good job well done!

4 months ago

check_circle

Verified Customer

star star star star star

Farzin

I have warranty for my 3 houses. Recently I had problems with two of them at the same time. They fixed as soon as possible and a cleaned job!! Thank you Choice Home Warranty. I definitely recommend them to all.

4 months ago

check_circle

Verified Customer

star star star star star_border

Janey

I have made a claim on my refrigerator. I received a Lowe’s gift card to replace my broken one. Downside is it took 30 days to get my gift card, not a huge issue because it was my extra fridge in the garage. It would have been a huge issue had it been my only fridge

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Cathy

I have always been satisfied using their services before. Then my boiler needed fixed. No one called for a couple of days, then we set the appointment, and he fixed it in 20 minutes. During this time, my house was extremely hot, I had to open the windows and put my air conditioner on. I just got my oil bill which was over $1,000, When normally it is $600-$700. I haven’t gotten the electric bill yet. I would love it if Choice Home Warranty would compensate me for some of the money that I paid for oil and electricity While waiting for the boiler to be fixed. Thank You, Cathy W.

4 months ago

check_circle

Verified Customer

star star star star star_border

Marton

They were quick to approve my replacement for my washer, 24 hours, but they said my Lowes gift card could take up to 30 days to process. I have been waiting for 2 weeks and to go to the laundromat costs $7.50 per washer. It has been costing a lot of money waiting for the gift card..

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Vaega Pou

It's our Warranty company. Ark Plumbing was referred to us by Choice. Our problem is shower head heavy leaking /dripping, since 3/1/26. It took almost (2) wks today for a plumber to try to fix the leak after assessment and authorization of part from Choice. This whole time my bill is running high due to the leak. We paid $225 plus $75 service fee to Ark, but the leak is still there, I'm very disappointed. I contacted Ark Plumbing about it after (7) hrs, but still no response. I really need this problem to be solved asap. Your prompt attention to this matter is much appreciated. Thank you

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Ralph

I bought a one year contract with Choice Home Warranty and only had to use them one time. When I called for service on the one item, they told me to find my own repair company and then go through a bunch of folderal of me paying the bill and then getting reimbursed and this that and the other. So I just called my own repair company and got the work done quickly and reasonably instead of using Choice Home Warranty which I found to be somewhere between useless and a waste of time. Due to my experience I probably won't be renewing with them again as they apparently didn't care about me in the slightest.

4 months ago

check_circle

Verified Customer

star star star star star

Daniel

I chose choice home warranty because it was referred to my by my mortgage company. I have been pleased with the service, and have already used the warranty to fix my water heater.

4 months ago

check_circle

Verified Customer

star star star star star

Michael

So far it has been great. I recently bought an older home and a warranty from Choice, I had a couple of issues in the first 6 months and both were fixed hassle free. This is a great decision to go with Choice.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Shirley

Choice warranty gave me a time and date and when the technician didn’t show up, I called and the technician said that is Choice warranty saying that that’s the time we’re coming but they don’t know our schedule. It ended up taking seven full days to get a technician out to look at my plumbing issue, which at the time they got here, stopping up so they actually did nothing for $75

4 months ago

check_circle

Verified Customer

star star star star star

Suzanne Johnson and Beth O\'Connor

We are very happy with our experience with Choice Home Warranty. Every issue we have had has been addressed quickly and effectively. We would definitely recommend Choice Home to others.

4 months ago

check_circle

Verified Customer

star star star star star

Johnny M

Pro repair man, from (Whirlpool) repaired stove quickly and correctly. All components are working as they should. I am, pleased with Choice Home Warranty, and would recommend them to anyone owning a home.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Cindy Dunlap

Well first of all I was without hot water for a whole week…. Two different companies were scheduled to do the work, they both cancelled on us. We finally went with rental reimbursement.. We had our local hardware give you a estimate and you told him his labor was too high…. He had a very hard time getting the element out so he really did deserve the total labor charge.. So my first impression of this company was not good…

4 months ago

check_circle

Verified Customer

star star star star star

Dale

They kept in contact. Took a little longer t o get our check for the furnace problem but it was partially my fault in not getting the info to you on time all in all a good job. Tha KS much. Dale

4 months ago

check_circle

Verified Customer

star star star star star

Jeanette Kweli

Choice Warranty Company is very prompt with services with excellent and knowledgeable contractors. I am very pleased with home warranty service provided by Choice. I highly recommend Choice Home Warranty to future clients.

4 months ago

check_circle

Verified Customer

star star star star star_border

Ellen

I had several different times/days given to me for the work to be done, however, in the end I was very pleased with the company and workman who was sent out. It turned out to be much less of a problem than I thought, so will be able to review better if I have another issue.

4 months ago

check_circle

Verified Customer

star star star star star

Leann

4 months ago

check_circle

Verified Customer

star star star star star

Nellie

The very same day I placed a call, is the very day someone called me and they came and fixed my heater. I was so very impressed with the time, curtesy and professionalism! Thank you Choice Home!

4 months ago

check_circle

Verified Customer

star star star star star_border

Rebecca

A warranty was transferred to me by the seller of my new home. This company was also recommended by my realtor before we knew there was a transferable policy. I have been very pleased with their service. The only change I would suggest is that their service scheduling could be a bit more interactive / policyholder friendly. Thank you!

5 months ago

check_circle

Verified Customer

star star star star star_border

Joe

So far, for the last three jobs I have realized that I could have done it cheaper myself, then the $85.00 copay that I pay for every visit! Not to mention the monthly fees on top of that. Don't know if I going to continue this service.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Gilberto

Have been a valued customer n have received above average service, but totally disappointed in the way my recent claim was handle, especially when it could have easily been classified an emergency......u r more than welcomed to call or email me for details. Needles to say was stuck w a $900+ bill, which was not even partially offset with some sort of refund......I'm seriously considering terminating service,,,,the next few days will determine my actions on the matter.

5 months ago

check_circle

Verified Customer

star star star star star

Stephanie

I returned from vacation and my boiler was stuck on. Home Warranty scheduled an appointment for service. The problem resolved itself before the technician arrived but was glad help was scheduled.

5 months ago

check_circle

Verified Customer

star star star star star

Samuel

Because they were very polite, and was very helpful, they processed my claim very quickly and everything went very well. Yes I will, recommend your company to all my friends 🧡 love you, Mr Samuel M. Thank you

5 months ago

check_circle

Verified Customer

star star star star star

Wendy Terry

Choice Home Warranty makes using a home warranty company so simple. I've had several others in the past and this is my favorite. No hassles and no haggling, they just get done what needs to get done!

5 months ago

check_circle

Verified Customer

star star star star star

Mary

They are dependable. The gentleman did a great job of fixing my washer. Very professional and knew what the problem was. He ordered the part and returned and repaired it. Whoopee. I can wash clothes again. Thanks

5 months ago

check_circle

Verified Customer

star star star star star

Melissa

We have been with Choice Home Warranty for over a year and are very pleased. The claims submission process is quick and easy; response time is quick and assigning a contractor is hassle free.

5 months ago

check_circle

Verified Customer

star star star star star

Marshall Johnson

The process of making a claim/request for service was fairly easy and I was contacted to arrange an appointment for service within a short (less than 24 hours) period of time.

5 months ago

check_circle

Verified Customer

star star star star star

Vicki Roe

I had reviewed choice some time ago and is very happy with my choice. I have had them for several years with no problems. Thank you for all of your help! All of the contractors are very professional. Thank you!

5 months ago

check_circle

Verified Customer

star star star star star

inderjit sarao

I was extremely happy with the service I received through CHW. My furnace stopped working and service person that came to service was very good he was professional with his work.

5 months ago

check_circle

Verified Customer

star star star star star_border

Diane

I chose CHW because I had 3 appliances that are 32 years old. My only complaint was that when my washer quit running, it took CHW 3 weeks to get a technician to come to my home. I didn't mind for my washing machine, but I wouldn't want to be without A/C for 3 weeks in July.

5 months ago

check_circle

Verified Customer

star star star star star

Steven

Immediate response scheduling repair and claim approved in 1 day. Very impressed. Technician kept us informed part had to be ordered. And let us know when he was headed to our house for the appointment.

5 months ago

check_circle

Verified Customer

star star star star star_border

Janet

They were quick to respond and sent repairman within a few days. However , I don't understand why it takes so long to receive the Lowes gift card/voucher. As a family of 5, we need that to replace the unrepairable refrigerator.

5 months ago

check_circle

Verified Customer

star star star star star

Tim

Email Choice Home Warranty for service, and received a call the same day. After the first visit, a part was ordered. When the part delivered, it was installed within two days..

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Jean

I was told I would get a knowledgeable and qualified plumber. Well the plumber never showed up when he said he would and with waiting 4-5 days, Choice told me to get my own plumber which I did. he came the day I called and put in a new water heater the next day which was Jan. 2nd and You approved his estimate and I have yet to see the check from you for the labor.

5 months ago

check_circle

Verified Customer

star star star star star

Jerry Bishop

They came out, diagnosed the problem and fixed it. I’m really glad I had this warranty. The technician was great. He knows what he’s doing. Found a problem and got it go immediately. Thank you choice home warranty.

5 months ago

check_circle

Verified Customer

star star star star star

Joan

Over all the years I have delt with Choice Home Warranty they have always been fair and worked well with my problems. They see the issues and deal with them in a very professional manner. Thx guys for all you do.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Dennis

Contractors have 5 to 7 hour appointment time window. That's too long. A recent claim was marked closed when the repair had not been completed. Left messages in update message window saying the work not completed but no response until I called customer service. The first time I called I was told I could hand you and receive a call back. A while day went by with no call back. Customer service said I have an appointment this Friday but the contractor has not confirm.

5 months ago

check_circle

Verified Customer

star star star star star_border

Jeffrey

I referred a friend to Choice Home warranty and the technician deemed his washing machine needed replaced and you warranted him only 409 dollars for replacement! I can't think of anywhere you can get one for that! I just ask that you treat him right! It puts my reputation on the line being I referred him to you!

5 months ago

check_circle

Verified Customer

star star star star star

ANNA GUERRA

This was my first time I made a claim with Choice and I did not have any problems getting my washer fixed. Now it’s like if I had a brand new washer.. thank you Choice Home, Warranty.

5 months ago

check_circle

Verified Customer

star star star star star

JohnR Hawk

That our kitchen ceiling light go out,it was a LED could not get a matching light to mat h the other black frame light so we settled on a white one! Very professional installation we were pleased!

5 months ago

check_circle

Verified Customer

star star star star_border star_border

William

EYEBEE came to my home for the oven repair. The gent said he would have to arrange for a second person to come with him. he said that he would go get the part. then call as to when he would be back. I have not heard from him. I called and Emailed EYEBEE to see what the status was, NO reply as of this date. It took them three tries to arrive on the 15th of Jan. THey had car trouble on the second try, that I could understand and then the cold and snow. Bur the short of it is that a get no reply from them. The 75 for the visit has been paid.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Thomas

I have found that only 2 out of 6 claims that I submitted were covered. The other 4 claims were denied because it didnt cover an intermittent problem on the stove. They said my dishwasher frame was warped and not usual wear and tear, My dryer was a vent problem, not a dryer problem, even though the vent is part of the dryer system. They would not cover the claim when my kitchen sink literally fell from the granite countertop. I have been very disappointed in this home warrenty. They did not call or write back when I appealed each of these decisions. My appeal was completely ignored.

5 months ago

check_circle

Verified Customer

star star star star star

Joe

Very straightforward to submit claims through the app. Response time incredibly quick. I have used that twice and each time the technicians who have come out have been polite, efficient, and professional.

5 months ago

check_circle

Verified Customer

star star star star star

Maureen Cameron

I messaged when I thought my hot water tank was problematic. I got a fast response, within 1 day, someone was here the next afternoon. Hot water tank was ok. Very pleased with Choice

5 months ago

check_circle

Verified Customer

star star star star star

Lori Lerner

I liked the coverage of the contract. My toilet tank was running and the assigned plumber evaluated and explained the problem to me and then went to his truck to get the necessary part to fix the problem.

5 months ago

Choice Home Warranty Reviews