Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Karen Thomson Longboat Key, Florida

I'm very happy with Choice Home Warranty's tenacity in seeking plumbers, electricians & appliance repairmen who will come to the island from Sarasota or Bradenton. Evidently that is a harder task than we counted on.

2 months ago

check_circle

Verified Customer

star star star star star

Shirley Klein Villanova, Pennsylvania

I had Choice on my house in Florida. Never had any problem s when i submitted a claim. Chose to get it on my house in Delaware and all has worked out very well with my first claim.

2 months ago

check_circle

Verified Customer

star star star star star

kyle honadel Kansas City, Missouri

I switched from AHS because of the cost difference. After using their services for the first time, I’m glad I did. They were very responsive and was able to get a service technician out the following day.

2 months ago

check_circle

Verified Customer

star star star star star

Judson And Jessica Hall Knoxville, Tennessee

I’ve had Choice home Warranty for going on five years and have had excellent service. I’ve only had a few issues but they were able to get them resolved quickly and efficiently. highly recommend.

2 months ago

check_circle

Verified Customer

star star star star star

Amelia Miranda and Emilio Miranda Pembroke Pines, Florida

Major water leak at my home. Ryan from PipeSmith Plumbing arrived. Quickly diagnosed the situation, fixed the problem, then briefed me on his diagnosed. Excellent contractor referred by Choice. Thank You!

2 months ago

check_circle

Verified Customer

star star star star star

Teresa Hall Albuquerque, New Mexico

Our realtor bought one year of coverage on our new condo. We used it to fix our ice maker. Service took 5 minutes and it cost us 75 dollars. It would have been twice as expensive if we did not have this warranty. Thank you

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Wyatt Greenville, South Carolina

I chose to work with choice home warranty because our neighbor recommended them as our homes are about 13 years old now. A month later, the neighbor had a terrible experience with Choice Home Warranty and switched companies. On our first claim with a leak in the tub piping, Choice denied coverage because the pipes were not visible. They handle little rinky dink jobs like garbage disposals but nothing substantial, which was the main purpose of us buying this warranty.

2 months ago

check_circle

Verified Customer

star star star star star

Frank St Louis, Missouri

It was a gift to my husband and I and being elderly it's been a blessing. Had several small things to be repaired and we were blessed to be able to only have a small service charge.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Desiree Miami, Florida

Because on the face it has a great initial start. Customers service the app are great. But to only pay $15 for a tub spout when the one to replace with an identical one costs $56.00 is wrong policy said like for like. Then to have it take a week to install is too long. Then add the ac claim being fix just to go down a few days later and not even have it looked at for a week is unreal. I am over 60 sitting in 95 to 100 degree weather. My medications are melting it is so hot. I don’t believe there isn’t a vender to fix it sooner.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Cliff and Sally Hutsell Charlotte, North Carolina

They do a reasonable job of quickly getting repair people to our home to fix whatever is broken. Occasionally, the first repair doesn’t work and they had to send someone else, but I did not have to pay an additional fee (which is now $100 a visit). Also, if something needs to be replaced, the amount they offer to replace it is ludicrous compared to the real replacement cost. Also, their monthly fee seems to go up way too often.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Steve Little Rock, Arkansas

AC was out, technician came, fixed ac, I paid him. He provided paperwork which i submitted. Denied payment. Did not wait for pre approval. He was her, it was hot , he fixed it. If I waited for approval he was to leave for another call unsure when his schedule would allow a return. As I said it was 🥵, he was busy getting to other customers, I did not wish to miss opportunity to repair my AC.

3 months ago

check_circle

Verified Customer

star star star star star

Sylvia Brookins Phoenix, Arizona

Did deep comparison to other warranty companies. Choice offered the best coverage and price point for my needs. Having this coverage helps me sleep at night knowing I’m covered.

3 months ago

check_circle

Verified Customer

star star star star star_border

Eric Beckstrom Dallas, Texas

I frankly chose Choice Home Warranty because they offered a promotion price. I have used the service twice in just under a year, and have been satisfied each time. The repair partners have been responsive and professional. I have no complaints about them.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Daniel Tosiello Pt Orange, Florida

Contractor was contacted quickly. Technician was great. Very disappointing warranty response upon call from Technician when he arrived. Garage spring snapped, need replacement and adjusting. He advised me that the second spring was poor and should be replaced also. Choice warranty decided they would not replace the second spring and WOULD NOT PAY FOR THE ADJUSTMENT WHICH IS A NECESSITY!! Extremely disappointed & will have to consider another company when due for renewal

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Jose Villanueva Las Vegas, Nevada

Customer service some times not helpful and Filipino guys are not easy to understand

6 days ago

star star star star star

Jacqueline DuGuay-KOCH Morrisville, Pennsylvania

I have had Choice Home Warranty since 2019. I have renewed twice since then. The claim reporting is easy and straight forward. The service companies they work with are knowledgeable and prompt. There is no limit on the amount of claims you submit. It is foolish to be without this added comfort for your home and the peace of mind.

3 weeks ago

star star star star star_border

ccrocketNC Leland, North Carolina

I have had Choice Warranty for over 15 years now. I have utilized them to cover three different homes now in two totally different regions of the country. When I lived in central NJ, I loved Choice. Their ability to get technicians scheduled to repair the problem within a day or two was second to none. ANY time that I needed repairs, Choice had someone there within two days usually. When I moved from NJ to southeastern NC, I naturally stayed with Choice. Naturally, there is not a large of a pool of technicians/companies that are willing to work with Choice to choose from. That fact had not hit me until this past week. I had placed a ticket for AC repair with Choice. Even with myself trying to find someone to work with Choice. I nor Choice was able to find anyone to accept the repair ticket for over a week. This was during days of 95+ temperatures. However, it did finally get fixed. Here's the main point. IF you live in a metropolitan area Choice has proven to be great. However, if you don't, well it's gonna take longer to find a technician to fix your problem.

1 month ago

star star star star star

Heidi Lenzini Arlington, Virginia

Aleem from Beltway Air Comfort Service is an exceptional technician. When my air conditioning failed on July 3, and my home temp soared to 84 degrees — with the region experiencing rare trip-digit heat — , he was there in just over 24 hours, replaced a burned wire and capacitor outside, and it was back on in less than an hour. He had replaced a small part before, so I requested him by name for such a critical job. Highly recommend!

1 month ago

star star star star star

Terrance Blackwell Dallas, Texas

We thank you for your speedy response after we filed a claim. The person who took our information over the phone was very hospitable as well. The Technician that came to our house was spectacular and professional. Mr. Levi was very knowledgeable and his customer service was beyond reproach. Out of a 10 he receives a 10!!! We are proud to be part of the Choice Home Warranty Family. We give 4 thumbs up. We pray this message will find everyone in great spirits... God Bless.

2 months ago

star star star star star

Dora Kintzle San Antonio, Texas

I worked with Maurice R today, and on two other occasions (a year apart). He was amazing all three times! He provided top-tier customer service! He was professional and friendly. He was helpful and very knowledgeable. Im so glad that I was able to work with him. Employees like him make a huge difference and it was a pleasure working with him. Thank you!

2 months ago

star star star star star

reynolds.j@att.net Corona, California

When Mazaya garage door repair man came out, he found the problem right away. Ordered the part and came back today and did the repair. He also made sure that both remotes and the keypad were operating the opener. Also made sure that the door sensors were correctly aligned. The technician was very friendly and polite. I would recommend him highly!

2 months ago

star star star star star

Clay Nelson Middletown, New Jersey

You offered great coverage and took the time to help find me a plan I could work into my budget. Working with Derrick was an absolute joy and I look forward to working with him in the years to come. We are switching from American Home Sheild after 20 years and I am really impressed with the amount of time and effort that went in to getting me not only better coverage but also at a savings to us. Thank you, Derrick and his supervisor, for the hard work and the understanding you have shown throughout the pleasant process.

2 months ago

star star star star star

Mikel Clark Chester, New York

Our garbage disposal had stopped working, We reset it and it ran for a short while and stopped again. We tried the reset with no success. I filed a claim with Choice Home Warranty and a repair service was assigned within hours and the appointment made. The service tech communicated concerning his time of arrival and when he arrived was very pleasant and went straight to address the issue with the disposal. Within a few minutes it was working as well as ever. We are well pleased!

2 months ago

star star star star star

Pat Clements Toledo, Ohio

The man from Sears was polite and asked what was the problem . I explained the air conditioner wouldn't stop running. It's over 20 years old. He ran some tests, checked everything out and determined it was bad wiring. He showed me the wires and replaced them. He ran more tests to make sure it was running efficiently. He was thorough with his testing and explained everything. I respect someone who takes the time to listen to what I have to say and then go about solving the problem. Very happy with this person.

2 months ago

star star star star star

Angela Mascia Millan New York, New York

This is the second time that Alex solved an electrical problem for me. He is professional, courteous and uses his top notch skills to figure out solutions. However the overall customer service of CHW is poor. Multiple emails with different dates and times are constantly rescheduled. The partner service providers are wonderful, shownup on time and deliver excellent service

2 months ago

star star star star star

Dissatisfied Customer Ventura, California

The technicians were great. They came and we’re friendly and assessed the situation and gave me clear information and their follow up was great. That all said, I would never recommend this particular home warranty company. They did not fully cover the job. They covered the labor, but not all of the materials. Typically insurance covers replacement value and this did not. I would definitely tell people not to not to use this company.

2 months ago

star star star star star

Gina Stepp Azusa, California

Really appreciated the personable and knowledgeable person I spoke to—Christopher didn't give me a spiel, just answered my questions and helped me compare Choice coverage to my previous (American Home Shield). AHS had jumped in price by almost $50 in one month, which was half again what I was already paying them monthly. So I was done. In contrast, Choice is much more affordable and the coverage is the same. It ended up being a no-brainer. Made the only "Choice" that made sense.

2 months ago

check_circle

Verified Customer

star star star star star

Dave Thomas Teresea Allen Spartanburg, South Carolina

We have had 2 claims and both times they were plumbing issues that were handled quickly. My only comment is that both times I have called the person on the other end did not speak very good English. Other then that I feel the rates are awsome and both times the plumbers that they sent were awsome and professional.

4 months ago

check_circle

Verified Customer

star star star star star

Sanjay

I have always had a great experience with Choice Home Warranty. Most of the times my service requests have been urgent and CHW has not only been prompt but the service technicians have also taken care of resolving the issue fully!

4 months ago

check_circle

Verified Customer

star star star star star

Dawn

The agent, Christina Williams, is extremely helpful and wonderful to work with! I bought my home 3 months ago and used my warranty for an issue with my refrigerator. The problem was fixed quickly and the process was smooth and easy!

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Darlene

Gave me a good rate. I'm not singling out Home Warranty but it would be good if they elucidate ahead of time disqualifying things like simple scratches on the outside of a water heater that do nothing to the function of the heater but deny a claim. They sent out a shady guy anyway because after draining it it worked fine. The other thing is maybe they should also tell homeowners what is considered annual maintenance in a PDF or something accessible so the homeowner knows exactly the expectation and are also not denied a claim. These things are not made clear ahead of time. Choice is not the only one who does it. They all do it. Better off saving the money for the home warranty and hiring people recommended locally. Probably won't be getting another one at this point.

4 months ago

check_circle

Verified Customer

star star star star star

Susana

The day before my husband passed … I was shopping for best prices and stars reviews. Since then I had two claims and CHOICE didn’t disappoint. Easy to file the claim. Great APP to navigate and immediate turn around. Had two claims and two claims closed and I am a happy camper right now.

4 months ago

check_circle

Verified Customer

star star star star star

Collie

I really liked filing the claim online. The respond time was great. Authorize Services was able to get an earlier appointment and Chris, the technician, was able to fix the problem with the washer in about 30 minutes. This process was great.

4 months ago

check_circle

Verified Customer

star star star star star

Sheryl

The main problem was the long wait for getting service & Tech at my home to fix refrigerator/freezer after 2 contacts & loss of over $400 worth of food! But I realize that the process comes with delays! Thing is just like you must have running water - one must also have cool refrigeration & freezer!!!!! Thank you CHOICE!

4 months ago

check_circle

Verified Customer

star star star star star_border

Charlene

This worked out fine but I still have trust issues with your company over my previous problem. The sales person promised everything to me but asked no questions about my needs and DID NOT tell me that you wouldn't cover 2 of the same items. In my case it was a stand-alone freezer because I also had a refrigerator with a freezer. I did not like the way I thought I bought something and then you changed the rules. I still would not feel right about recommending your company. But, with that said the people that repaired my dryer were wonderful.

4 months ago

check_circle

Verified Customer

star star star star star

Nancy

I researched Home Warranty companies and was impressed with the ratings for Choice. When I called to speak with the representative they were very professional, helpful and friendly. After answering all my questions I determined that this was the company I would sign up with.

4 months ago

check_circle

Verified Customer

star star star star star

Juan

My tension spring for my garage broke. I filled out the information in the portal for the app. It was easy and I'll do it again. The technicians who came out and fixed my garage did a great job and represented their company and choice home warranty very well.

4 months ago

check_circle

Verified Customer

star star star star star

Evelyn

The technician that choice warranty sent to my house fixed my clothes dryer are very good and respectful and very knowledgeable. He also helped me clean the area. It’s worth to have this insurance cause they send the right person for the job. Thanks.

4 months ago

check_circle

Verified Customer

star star star star star

Oscar

I chose choice home warranty because according to reviews that I have read stating that they were #1 among the best top 10 so I decided to give them a try and so far they haven’t been a disappointment, I’ve had two problems made claims and the next day they sent technicians and solved them. I’m very happy with my Choice!

4 months ago

check_circle

Verified Customer

star star star star star_border

Colleen Prettyman

I chose Choice Home Warranty because I live in a very rural area and I had another company that was happy to take my money but couldn't provide service providers when my air conditioning went out, the plumbing had an issue and my dryer stopped working. I ended up paying out of pocket and waiting for reimbursement. I haven't had to do that with Choice. I might have to wait a few days (which is why I bought a portable AC unit) and I can't use my preferred providers but I guess that's how it goes?

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Mary

I thought they would be different and pass on conversations to the people that needed to know when I called in and told them my phone was down for a week. Ii gave them my sister's phone number and that is all that got passed to whoever. I didn't hear about that I might have to pay 250.00 dollars until they had already took my 100.00. I f I had been told this they wouldn't have got my money. I am so angry and disappointed that I wasn't told, then they tell me to read my online info which I have none of and didn't receive anything about what it pays and don't pay. You can cancel my claim since I don't have 250.00 dollars to pay. L Carol J.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

S

I was very unhappy with the reimbursement process for the leak behind wall issue. I submitted a claim for service. Choice's response - "We can dispatch a plumber in 4-days or 96 hours. Meaning allow water and ruin your property or belongings until our service provider arrives! Unsatisfactory in view as a water leak results in a flooded basement, etc. Suggest you change the way you do business by dispatching your service providers immediately or FULLY REIMBURSE THE CUSTOMER HIS/HER FUNDS FOR HAVING THE ISSUE RESOLVED. Why? Choice would have, most likely paid their service the provided the same amount of money. In a nutshell...piss poor service and customer care!

5 months ago

check_circle

Verified Customer

star star star star star_border

Rosemarie

I previously had a policy with Choice. While I only required 1 service call it was completed on time. My new policy required. a technician to service my 16 years old Maytag washer. The call was promptly answered and it was declared that the machine parts that were required were no longer available. They sent a check for $625, but it took 1 month. This is never explained in the policy. It’s a very long time without a washer. Don’t understand why this payment could not be more speedy

5 months ago

check_circle

Verified Customer

star star star star star_border

Lisa

Had an electrical problem on one side of our house that ended up being a bad GFI. All electrical outlets were not working despite it running the refrigerator. One outlet still not working, but wasn’t covered under warranty. Happy to have everything mostly covered and fixed; however, disappointed that the one outlet was not covered. Overall, great service.

5 months ago

check_circle

Verified Customer

star star star star star

Marian

My washer broke down. I submitted a claim and they had someone here the next day. He was friendly, professional and knowledgeable. He would have fixed it one the spot, but he had to order a part. It still just took a couple days,

5 months ago

check_circle

Verified Customer

star star star star star

Carol

Just had 3 appliances looked at and fix. The service was wonderful…. And the workmen were polite and respectful! Choice home is a great service to have at your fingertips. One call and everything was organized for me in a timely manner. 😊👍

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Maryjo

I signed up with Choice Home Warranty due to advertisement that appealed to me by featuring it as convenient, professional & comprehensive service covering all appliances . I had one claim earlier on to repair a dryer that went quite well. However, I may not continue after a recent experience: I put a claim in on 3/14/26 for a refrigerator repair (leaking fluid from underneath). They took my service fee of $100 and scheduled technician appt (w/Home Technology Solutions) for 3/16/26 between 11 am - 3pm. I took off work to be home for the appt. only to be called at 11:38 am ( 3/16/26) by HTS to collect information and be advised no service technician would be coming out today and it could be up to 24-48 hours for a technician appt to be scheduled. A new appt has been rescheduled for 3/23/26. That's a 9 day wait time with fluid continuing to leak out from underneath the refrigerator. Despite towels surrounding apliance and fan the leak is now impacting kitchen flooring (seeping underneath vinyl flooring). I'm not at all pleased with this extended wait time and will likely incurr additional expense to repair some flooring. MaryJo S.

5 months ago

check_circle

Verified Customer

star star star star star

Claude

Because i have signed u with you and have ben pleased with the service Recent repairs done by Quick and Easy Appliances was out standing. The are timely, knowledgeable and efficient. Very good customer communications and prompt responses. Hey are an exceptionally competent repair service

5 months ago

check_circle

Verified Customer

star star star star star_border

Janice

I searched around for a while and settled with choice home warranty and so far I have been very happy. Easy to submit a claim and easy to deal with the process. The only thing I wish they did, was to allow check ups on appliances… You can only call them when something breaks. You cannot call to have your refrigerator or any of your appliances a wellness check… They don’t do that that’s my only problem.

5 months ago

check_circle

Verified Customer

star star star star star

Artie

Because it gives me a piece of mind knowing if something goes wrong that I have a professional that will come and make the repairs . Saving me money if I did not have this home warranty and I have used it twice already, and I am very glad that I bought this home warranty.It has been worth it and it has saved me money

5 months ago

Choice Home Warranty Reviews