Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Larry Moffett Loxahatchee, Florida

Prompt service and competent and respectful service providers.

1 week ago

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Barbara Crownsville, Maryland

Easy to get recommendations and the work is performed correctly

1 week ago

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George Carpenter Jackson, Tennessee

Quick and professional response to service request. Hassle free.

1 week ago

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Tanya Gilliam Lewisville, Texas

Both times I had service done and was completely satisfied with the results

1 week ago

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Millie Norris Charlotte, North Carolina

Love the easy way to report problems and the quickness in getting it repaired!

1 week ago

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Marvin Bader Miami, Florida

Easy to work with, very responsive and quick to make appointments.

1 week ago

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Michael Wheeler

After experiencing difficulty with the SOB (Some Other Brand) company, I was done with them! I had been paying for years and when I needed service, They DIDN'T have any service technicians in our area. Our furnace malfunctioned during the winter storm this week during a deep freeze and snow storm. I had to pay an HVAC repairman the full price to fix our furnace. With that being the case I decided to look for another Home Warranty Service. After carefully researching for an alternative I found Choice Home Warranty and researched their history. I received a call back from Jimmy W. He answered every one of my questions without hesitation. He went over ever option with me. He was very clear explaining the service and what was covered and pricing. He was very professional and courteous. He did not try to sell or oversell to me. I appreciated that aspect of our interaction. I am now more confident that this company will honor and provide the services that I may need. No hidden fees or costs. I recommend that anyone looking for a home warranty service to carefully research and evaluate each one to see the differences in policy coverage and cost. I don't think you'll be disappointed when you choose Choice Home Warranty as your home warranty protection plan. Look 'em up! Give 'em a call. I think you'll be please with your choice. Get Protected! You'll thank yourself!

3 months ago

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Verified Customer

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Daniel

My heat pump suddenly stopped working, and I was quickly connected to an HVAC company right after my claim. A tech came next day but it took almost three hours for him to diagnose and find the problem. Two parts were needed, got an approval from CHW. It took almost a week to receive the ordered parts. And the tech came next day and fixed it in less than an hour. Great job!

6 months ago

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Cassandra

Had a stove that was "years old " oven to burn out. I called Choice made appointment for Technician to come and check the stove. Tech came less than 10 minutes saw what the problem was. Documented that stove needed to be replaced. Took little less than 30 days to receive digital gift card towards replacment. I chose Choice because after researching home warranty companies they had the better rating from other customers that used Choice. This was the first time that I filed a claim. I am satisfied with my first time experience with Choice.

6 months ago

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Ron Lewis USA

6 months ago

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Tahnya

My hot water heater was leaking and I contacted Choice Home Warranty. They contacted a company Home Defense Plumbing and they came out quickly to assess the problem and found I would need a new hot water heater. They then approved this, and I received a new water heater. I did have to pay $480 out of pocket, which I don't understand; I thought it would be covered 100% after paying the $100 service call fee. So, I guess $580 is better than a couple of thousand dollars.

6 months ago

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Richard

I called regarding my refrigerator was leaking some water dripping on my tiles. Called Choice and spoke a very kind and friendly agent who took all the information. She gave a phone me number for Whirlpool and and in a few hours I got a call from the authorized company. An agent came within 48 hours and in about 20 minutes solved the problem. There was a build up ice . The technician applied some heat and was all done. Thanks .

6 months ago

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Lisa

Recemtly we had a problem with our heating & air conditioner. I thought 9t was a thermostat issue. A tech came out and checked the system . She determined our furnace was running fine and air conditioner was operating fine. She installed a new thermostat and programed it to our specfic needs . She also instructed me on how to use it and our problem was solved. Very pleased with the entire way the situation was handled and resolved.

6 months ago

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Robert

The company was highly rated and the price was right. We had become dissatisfied with our previous company, because they always seemed to come up with some technicality that prevented the repair from being covered. Choice does not have that problem. The choice technicians have always fixed the problem with no questions or technicalities. I guess or only issue is scheduling a technician seems to always be nearly a week out. So far this has not been a problem although it means we have to “live with the problem” for longer than we would like.

6 months ago

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Verified Customer

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Christine

Now that I am a senior citizen I wanted to protect my appliances as they are very expensive to repair/replace. I reached out to CHW on Oct 30 at 1:24 am when I woke up very cold with my thermostat reading 59. Not terrible, but I have been waiting nearly one week now to have an HVAC Pro assigned to my claim. I chatted with them on line, twice in this interim, but just got the "bot answer", something like....... We are sorry you're cold but please have patience... Really? I live in southeast MA, it's going to be in the 30s next week . I called on the phone this morning and left my number for a call back. I was called in 18 minutes. The Rep offered a reimbursement option, but was afraid it will not be covered if the 'diagnosis' from a person of my choosing does not get approved, I'm out the full price charged by the contractor. The Rep understood and when I told her the same issue occurred and was repaired on Oct 9th, just 20 days ago, she was able to reopen the old claim and the same HVAC person I had before (and he was very good) is coming in two days. TALKING WITH A HUMAN IS A VERY GOOD THING! Thank you CHW.

6 months ago

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Verified Customer

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Mike

I did not have any experience with home warranties. I asked around my friends, family, and neighbors. I was quite surprised to find out that they all had quite a range of different home warranty companies. None of them really stood out, but Choice Home Warranty seemed like it had a pretty good average satisfaction rating across the board. So I decided to go with Choice. I recently made a claim for my garage door opener that stopped working. Everything was fine and I am satisfied with the service, except ( according to the technician, the SOP for Choice was to always try to repair first and replacement was the final option if all else fails ). My repairs took 4 separate visits, spanning a couple of weeks due to having to order parts and waiting. The parts were major components of the opener and it did not make any sense to me, seemed faster and cheaper to just replace the whole complete unit ? He replaced a part, it failed... replaced another part, and it seemed fine. But a few days later the opener failed again. He replaced parts again and it failed. He came back a few days later and replaced the main assy, and things have been good since. Now, I understand that for a major appliance like a refrigerator, or washer / dryer, I can understand that. But a garage opener ? The repair technician was great, friendly and professional. The claims taker at Choice was also great, friendly, professional, and honestly seemed like she wanted to take care of my issue. My one and only concern is that the monthly rate for coverage is way too expensive. And this is what I hear from everyone. Some have cancelled their coverage stating that is is probably better to just set that money aside for when you need it. That is and average of about $ 700 a year. Go 2-3 years without a claim and you have $ 2,100 stashed away for when you need it. What about 5 -6 years that you don't have a claim ? Look, i'm not stupid. Its like any other insurance coverage, it's a gamble. There is always a possibility for a future expensive disaster. And when that time comes, you will be happy to have the protection and coverage. BUT, regardless, the monthly cost is still rather high. I'm on the fence about it. I'll continue to keep my policy, but I don't know for how long I can afford to do so ? Just my 2 cents worth, thank you for letting me speak. Mike M.

6 months ago Edited November 8, 2025

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Verified Customer

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Dianne Wente

My dishwasher wasn’t working properly. CHW responded to my request right away properly and was leaving a film on everything CHW responded to my request right away. They sent Mike W from whirlpool service to check the situation. He did a remarkable job and now it looks works brand new one. Thank you, Choice home #Warranty For taking care of this promptly. Everyone that I’ve ever spoken to at CHW has been amazing thank you! and sent Mike W from whirlpools service to help. Remarkable job and now it works like a new one!

6 months ago Edited November 20, 2025

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Valerie

6 months ago Edited November 8, 2025

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CONSTANCE FARRIS

I'm very pleased with Choice Home Warranty. My refrigerator recently quit suddenly. I put in the claim and they had a repairman out within a couple of days (a miracle where I live), he identified the problem very quickly, ordered the parts and was able to have me up and operational again with a week. If that sounds like a long time, my previous home warranty wouldn't even have had a technician out within that time frame.

8 months ago

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Paulette Lorz

I have used the Choice Home Warranty plan twice now. Both times the individual service providers they aligned me with were professional, courteous and helpful in providing any information I might need. It took a couple of days longer than if I had call some major company on my own but I actually got better more satisfactory service and would request that same providers should I need help again with a similar problem.

8 months ago

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Nancy LeTourneau Waite Park, Minnesota

I like everything because it gives me peace of mind. No matter how good something may be things breakdown.

3 days ago

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Amanda Rodriguez Bellevue, Washington

The plumber came to my house the same day of my service call and I appreciate that. Great customer service from J&L

4 days ago

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Joyce Hamann Budd, Illinois

The agent was very nice and did a great job explaining everything and got me a great senior rate. Thank you.

4 days ago

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Chris Piehota Arlington, Virginia

Service was absolutelt abysmal. Took forever to get service lined up. Then, whem service diagnosed the problem, of course it was not covered by what it beginming to look like a warranty scam. I am utterly disappointed and would not recommend your prpgram to anyone.

5 days ago

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Margie A. Cole Lockhart, Florida

Great service. The service guy was great got the job done quick and efficient. Explained everything to me.

1 week ago

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Rudy Mayer Shallotte, North Carolina

Policy says items are covered due to normal wear & tear. It does not specify mechanical components only. So a broken handle on an appliance that simply broke from its mounting or a vent cover that rattles loose is not covered. And appeal coordinator does not call on time. Besides it took 10 days to get a service tech visit. BAD DEAL.

1 week ago

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Phyllis Wilson Chicago, Illinois

We had our Refrigerator serviced by Ghost Appliances. They were prompt and did a fantastic job. Happy Customer

1 week ago

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Verified Customer

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Ysabel Hialeah, Florida

I had the service for years, recommended to my sister, son, daughter and two friends!

2 weeks ago

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Terri Chase and Lisa Bruno Burgemeesterswijk, Gelderland

They do their very best to accommodate and satisfy my needs. I will continue to use them.

2 weeks ago

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Sonia Morin Oklahoma City, Oklahoma

After I notified Choice about the things that needed to be fixed, they were done very quickly.

2 weeks ago

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Sandra Gracio Reno, Nevada

When I called about my ice maker problem they got someone out right away he was great

2 weeks ago

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Sandy Adams Valley Springs, California

I chose to work with Choice Home Warranty because I was referred to them by Lorri J.

2 weeks ago

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Darrell Mcclure Germantown, Maryland

Because if you have a claim they work on it fast and they get someone out with no problems.

2 weeks ago

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Cierra Syers Paradise, Nevada

Prompt!!! Great on-going communication!!! Follow/up, and excellent contractors.

2 weeks ago

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Verified Customer

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Jari

The price is amazing for all that it covers and the claim process couldn’t be any easier. I would HIGHLY recommend Choice Home Warranty for anyone who has any type of appliances/hot water heaters/gas fireplaces/HVAC/sump pump or almost anything else you can think of and are responsible for its repair. A flat fee for a service call with a repair or replace policy. If you file a claim, they send out a tech to repair or replace the product, but if it requires multiple visits, it is all covered under the flat fee you had already paid. I bought another house and the first thing I did was get a policy for the new house, but I did much of anything else. I wouldn’t own or rent without coverage from Choice Home Warranty!!!

9 months ago

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Verified Customer

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SBATTLES

Choice Home Warranty has been a very pleasant experience. Im surprised at how efficient, polite, precise and actually I've gotta say "excellent" they are. Every step was handled with ease. Initial call, next step; contacted within 24 hrs by repair company, appt. made. They showed up on time, called first . Inspected washer, ordered part. 3 days later, called, made appt to install part. Did it. Washer works! Exactly how it should be. I've had 3 different HW companies since buying this home. First Amer. expensive, cost kept going up, didn't even have a claim. 2nd Select, horrible. 3rd Sears, really bad. Choice will be my HW company forever. They make me believe that a company can still be excellent at what they do! No BS.

9 months ago

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Tammy

The only thing we’re having difficulty with is getting returned calls when we have an issue! The installation of our new HVAC SYSTEM WAS PERFECT AND CLEAN!! The only problem was we did not get the ac system we were told we were going to get? We asked the installation company to tell CHW WHY, with no avail!! We expected a higher seer rating but that did not happen!! But all in all we are very happy with the new ac!!! They acted fast and we did not have to suffer long at all without ac!! I would definitely recommend CHW BECAUSE OF THE RISING COSTS FOT A NEW AC SYSTEM IS CRAZY AND GETTING WORSE EVERY YEAR ! So we are extremely satisfied with the job that Snowflake ac and Choice Home Warranty did!!!!

10 months ago

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David Cox

Submitting a claim through the Choice Home Warranty website has been a breeze—it's quick and user-friendly. I’ve been especially impressed with how fast they review and decide on claims; the turnaround time has been lightning fast. My only dislike is with the local repair services they assigned—none of the issues were resolved on the first visit. That said, every repair was successfully completed on the second trip, and I only had to pay the standard service fee for the inital visit each time, with no extra charges for labor or parts. All in all, it's a fair trade-off for the convenience and coverage.

10 months ago

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Norma Mankawich

First of all, Walter passed away. Please take his name off…it is upsetting to get messages for him. I understand you had no way of knowing this. Your service was very good. But,….recently the spring broke in my garage door and my car was in side the garage. It could not have been a worst time.. I'm had doctor appointment I had to,get to.And , my daughter was very ill and I had to go,to her house and take care of her.I called a local person that we used before and he come out that day and fixed it.$375.00.when I called your office, they so they do not reimburse for a situation like that. Very very disappointed. Very very ,,,

11 months ago

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Garycarmen

It wasn't real easy to make the claim s. I'm technologically challenged. I can do it now but the first time was not fun. It is easier to go online than connect with an agent. I'm not having much luck with my claims. The first claim was my microwave. A technician came twice but is still not working. It worked for about a day. The servings claim was my lg refrigerator. It needed some parts for the lower drawers. They hit reach other and don't close without force. The Trevor's cane and replaced the parts but it still hits. The boys for the technician was extremely rude and obnoxious and would not listen to me at all. The tech was great! He came back to fix it but had to go back and look at a schematic too determine if a part was missing. He was really professional. At this time my microwave is not heating and the drawers on the fridge are still hitting

11 months ago

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Cindy

My oven stopped working and my eyes on my stove top was arking and making noiand wasn't getting contaminated nope getting hot, I asked Stormy if they could replace the oven and stove and she said they couldn't, she fixed the stove but after 3 or 4 days after the parts came in and she came back and fixed it it all working but like 3 or 4 days later my big right front eye stopped working and still making arking and sparking noise and want come on, so what happens when my stove or eyes sparks and catches on fire when I. Not jer and burns my house down, cause to get the to come out and check on it again I will have to pay 85.00 again

11 months ago Edited May 29, 2025

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Tim Harlan Oklahoma City, Oklahoma

It took a long time to get my claim approved. And communication between myself and my personal claim manager was not as effective as it could have been.

1 week ago

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William Bass II Dallas, Texas

I highly recommend Advanced Appliance Services. Greg was very professional and helpful in explaining each step as he completed the repair.

1 week ago

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Jimmy P Dallas, Texas

service man showed and corrected the problem with my ac unit at the promised time in very polite and professional manner.

1 week ago

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Georgia Darnell Rocklin, California

I have had a horrible time getting the company to approve an AC fix and then when I was on the chat feature (which they point you to use) the chat bot closed the claim after 4 days. I sent 6 notices that the bot did this when I was asking to talk to a customer service representative. I get an email this has been fixed, but then go online and can't get any information because the BOT still says it's closed. I call, get disconnected. I call, I get disconnected. I call, I get disconnected. 3 TIMES!!! This company is TERRIBLE TO WORK WITH.

1 week ago

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Kaustubh Mantri New York, New York

Choice was able to assign a resource to come to our place, confirm the failure, and replace the capacitor on one HVAC unit

1 week ago

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Tami

I will be discontinuing my warranty service due to technicians not showing up or responding to calls. Also it’s terrible and bad business practice to not reimburse my service fee after two technicians bailed and I’ve had a hole in my ceiling for over a month.

1 month ago

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Brian

I chose Choice Home Warranty after being told if an appliance could not be fixed , it would be replaced. That is not the case. Was told I would be given a gift card for an amount that won’t even buy one of the cheapest dish washers . And on top of that, I was told it could be up to a month before I receive that gift card.

1 month ago

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Joy

The company in my view did not honor the contract, my fridge was not repairable, they ininally denid the claim, only after I threatened, they came up with two payments, about 40 percent of a new similar unit, now Im worried is this the playbook for any additionally claims ??? not a HAPPY CAMPER with the company PERIOD.

1 month ago

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William

First time I used CH for dishwasher everything was good. When I needed them for my dryer they failed spectacularly. Techs were here twice and they never got my dryer fixed and I eventually had to buy a new dryer out of pocket with no compensation. Definitely wouldn’t recommend them to anyone.

1 month ago

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