Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Dorothy Gaines

Just wanted some help with things that wouldn't cost fortune 😕

6 days ago

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Joyce Herbert

Quick action and solved our issue in 2 days from the date of request

6 days ago

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Debyii Sababu-Thomas

The technicians responded quickly and provided excellent service.

6 days ago

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Neil and Denese McKnight

Every time I have used choice the company sent out did an excellent job

6 days ago

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Gerianne Inman

I liked reviews and most importantly their competitive prices

6 days ago

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Jeff and Janelle Hannaman

We made our first claim recently and the entire process was smooth and simple.

6 days ago

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Margaret Jones

Reasonable rates Friendly and knowledgeable customer svc reps.

6 days ago

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Carmela Felan

Most of the time their service and follow up and return phone calls are at 100%

6 days ago

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John

Quick response to schedule a service provider when put in a claim!

1 week ago

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CONSTANCE FARRIS

I'm very pleased with Choice Home Warranty. My refrigerator recently quit suddenly. I put in the claim and they had a repairman out within a couple of days (a miracle where I live), he identified the problem very quickly, ordered the parts and was able to have me up and operational again with a week. If that sounds like a long time, my previous home warranty wouldn't even have had a technician out within that time frame.

5 months ago

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Paulette Lorz

I have used the Choice Home Warranty plan twice now. Both times the individual service providers they aligned me with were professional, courteous and helpful in providing any information I might need. It took a couple of days longer than if I had call some major company on my own but I actually got better more satisfactory service and would request that same providers should I need help again with a similar problem.

5 months ago

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Niel

I had a positive experience with their quick response and efficient service during my last interaction. However, I faced an issue with my oven door where the repair wasn't completed despite a service visit. Overall, I've used their service multiple times for different appliances, and while there was a minor delay, everything was ultimately fixed satisfactorily.

5 months ago

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Patricia

I've had a positive experience with customer service. They responded quickly and efficiently to my requests, making the process hassle-free. I've used my warranty for various appliances, and each time they provided great service, saving me money. However, there was one instance with my oven door where I had to pay for a repair that wasn't completed satisfactorily.

5 months ago

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Neree

I had a great experience with customer service; they were always helpful and never made me feel like my questions were dumb. I appreciate that homeownership is a learning process. However, I did have an issue when scheduling a maintenance visit, as I received no notification about the technician's arrival. Overall, I was impressed with the quick response to my AC issue on a weekend, which is crucial in the Texas heat!

5 months ago

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Natino

I had to call multiple times before getting a response, but once I did, the service was satisfactory. I had an issue with my washing machine due to a clogged drain from a rug I washed. The technician was professional and provided a clear estimate. Although they couldn't fix it, they replaced it, and everything went smoothly. Overall, a decent experience.

5 months ago

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Marshall

I found the room darkening feature of the shades to be very effective; they truly do the job they were intended for and look nice while being easy to operate. I also had a great experience with the service; the salesperson was helpful, and the plumber arrived right on time, did the job efficiently, and left without any issues. Overall, I’m very satisfied!

5 months ago

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Emit

I had a mixed experience with my warranty services. For minor repairs like a dryer and electrical issues, everything was handled quickly and efficiently. However, replacing my air conditioner was a nightmare. I faced significant delays and had to fight for it, spending a long time without AC during the summer. Overall, the technician was professional, but the major repairs were frustrating.

5 months ago

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Herminio

I found the process straightforward and efficient; my claim was handled promptly, and the technician was polite and responsive. However, my experience with the stove repair was less satisfactory, as it took longer than expected due to the need to take the stove elsewhere for repairs. Overall, while the air conditioning issue was resolved quickly, the stove repair left something to be desired.

5 months ago

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Ellen

LFHVAC, the company sent to fix the leak in my furnace did not solve the problem. When he was to come back . never showed up and never called. It was not fixed right the first time and I would like my $75 returned

1 week ago

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Jordan

1 week ago

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Jari

The price is amazing for all that it covers and the claim process couldn’t be any easier. I would HIGHLY recommend Choice Home Warranty for anyone who has any type of appliances/hot water heaters/gas fireplaces/HVAC/sump pump or almost anything else you can think of and are responsible for its repair. A flat fee for a service call with a repair or replace policy. If you file a claim, they send out a tech to repair or replace the product, but if it requires multiple visits, it is all covered under the flat fee you had already paid. I bought another house and the first thing I did was get a policy for the new house, but I did much of anything else. I wouldn’t own or rent without coverage from Choice Home Warranty!!!

6 months ago

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SBATTLES

Choice Home Warranty has been a very pleasant experience. Im surprised at how efficient, polite, precise and actually I've gotta say "excellent" they are. Every step was handled with ease. Initial call, next step; contacted within 24 hrs by repair company, appt. made. They showed up on time, called first . Inspected washer, ordered part. 3 days later, called, made appt to install part. Did it. Washer works! Exactly how it should be. I've had 3 different HW companies since buying this home. First Amer. expensive, cost kept going up, didn't even have a claim. 2nd Select, horrible. 3rd Sears, really bad. Choice will be my HW company forever. They make me believe that a company can still be excellent at what they do! No BS.

6 months ago

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Verified Customer

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Tammy

The only thing we’re having difficulty with is getting returned calls when we have an issue! The installation of our new HVAC SYSTEM WAS PERFECT AND CLEAN!! The only problem was we did not get the ac system we were told we were going to get? We asked the installation company to tell CHW WHY, with no avail!! We expected a higher seer rating but that did not happen!! But all in all we are very happy with the new ac!!! They acted fast and we did not have to suffer long at all without ac!! I would definitely recommend CHW BECAUSE OF THE RISING COSTS FOT A NEW AC SYSTEM IS CRAZY AND GETTING WORSE EVERY YEAR ! So we are extremely satisfied with the job that Snowflake ac and Choice Home Warranty did!!!!

6 months ago

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Verified Customer

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David Cox

Submitting a claim through the Choice Home Warranty website has been a breeze—it's quick and user-friendly. I’ve been especially impressed with how fast they review and decide on claims; the turnaround time has been lightning fast. My only dislike is with the local repair services they assigned—none of the issues were resolved on the first visit. That said, every repair was successfully completed on the second trip, and I only had to pay the standard service fee for the inital visit each time, with no extra charges for labor or parts. All in all, it's a fair trade-off for the convenience and coverage.

7 months ago

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Norma Mankawich

First of all, Walter passed away. Please take his name off…it is upsetting to get messages for him. I understand you had no way of knowing this. Your service was very good. But,….recently the spring broke in my garage door and my car was in side the garage. It could not have been a worst time.. I'm had doctor appointment I had to,get to.And , my daughter was very ill and I had to go,to her house and take care of her.I called a local person that we used before and he come out that day and fixed it.$375.00.when I called your office, they so they do not reimburse for a situation like that. Very very disappointed. Very very ,,,

8 months ago

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Garycarmen

It wasn't real easy to make the claim s. I'm technologically challenged. I can do it now but the first time was not fun. It is easier to go online than connect with an agent. I'm not having much luck with my claims. The first claim was my microwave. A technician came twice but is still not working. It worked for about a day. The servings claim was my lg refrigerator. It needed some parts for the lower drawers. They hit reach other and don't close without force. The Trevor's cane and replaced the parts but it still hits. The boys for the technician was extremely rude and obnoxious and would not listen to me at all. The tech was great! He came back to fix it but had to go back and look at a schematic too determine if a part was missing. He was really professional. At this time my microwave is not heating and the drawers on the fridge are still hitting

8 months ago

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Verified Customer

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Cindy

My oven stopped working and my eyes on my stove top was arking and making noiand wasn't getting contaminated nope getting hot, I asked Stormy if they could replace the oven and stove and she said they couldn't, she fixed the stove but after 3 or 4 days after the parts came in and she came back and fixed it it all working but like 3 or 4 days later my big right front eye stopped working and still making arking and sparking noise and want come on, so what happens when my stove or eyes sparks and catches on fire when I. Not jer and burns my house down, cause to get the to come out and check on it again I will have to pay 85.00 again

8 months ago Edited May 29, 2025

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Drake

Very quick response to my initial call re leaking water heater. However, the $875 out of pocket fee for installation was excessive but had me over a barrel.

2 weeks ago

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David

would have chose 5 star but my microwave door broke one day when i opened it so food takes forever to get hot. and choice didn't cover it!

2 weeks ago

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Edwina

Their rates are pretty good compared to other companies and they are pretty quick to assign a technician to do the job.

3 weeks ago

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Carol

Service for my refrigerator repair was good with no issues technician arrived on time. Only one issue, it took approximately 10 days for appointment.

3 weeks ago

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Lindell

We had to go without an oven for two weeks during Christmas, I know they fixed it as they could, it was just the wrong time of the year.

3 weeks ago

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Joseph

They will find a way to not honor their promise to make a costly repair. Had an AC failure that their AC repair man said was not due to normal use even though I have had the unit serviced annually since installation. He then tries to sell his repair services. Baloney! Having Choice Home Warranty is an epensive disappointment.

3 weeks ago

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Elizabeth

Did feel they are not on the up and up as was hoping, concerning they were a recommended through aarp. I still had to payout $6200.00 for a furnace. I can I'll afford that kind of cost on my income. My feeling is ponze sheme going on here. You make it sound very legit, I rate your company as low as do Carshield. SUCKS.

3 weeks ago

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Steven

They have not refunded the money from my refrigerator! They would not cover the parts to fix it ! I had t purchase a new refrigerator! I was then told that they would send me a check to cover the part that they covered! This was all supposed to be taken care of by my case Worker? No check! They are very hard to work with! Steven Craig

3 weeks ago

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William

I am so enraged it's stunts like you Mfs have pulled on me that makes people Homicidal. I have just canceled my debit card assuring you will not steal another dollar from me. What a lousy way to fuck over a 85 year old veteran.

3 weeks ago Edited January 15, 2026

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Steven

I have had a claim in since November 28 it is now January 14 my heat has still not working . First repair person did not show up second repair person could not find parts still cold in the house last night 23°f . Not shure what they are doing but it's not getting my heat repaired.

3 weeks ago

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Richard

Internet you denied replacing garage door opener. This should have been covered, I feel you denied because I had reached a point were it would put you in the red.

3 weeks ago

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Malcolm Yokota

CHW was the only company that gave me a discount on each service call. I have tried to make 4 claims. Only successful 50 percent. CHW will NOT repair a refrigerator ice dispenser.

3 weeks ago

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Ramah

Everytime I've had to use my home warranty, there are a bunch of stipulations thatcauses it not to cover anything or things aren't up to code and I have to pay a lot of money plus service charge.

4 weeks ago

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Russell

They have been great and helpful as my older house and its appliances start to show their age and develop issues.

4 weeks ago

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James

Because I was stupid and actually believed a customer service rep that promised me I would never have a problem finding a vendor. My washer hasn't been working since June or July and I still haven't had anyone come out. They even lie and said they've been to my. Worst service ever!!!

4 weeks ago Edited January 14, 2026

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Norma

It came with a home purchase. When you contact them they don't listen well and setup appointments when they've been told you will be out of town. I called the company doing the repair and made the appointment myself .

4 weeks ago

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DixieandTamara Meacham

Everything went well. The person that was sent out stayed here until his office brought out the part.

4 weeks ago

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Mike

I thought Choice was improving until I had a real claim. The company is only paying me a small portion for an appliance replacement which should of been fixed. The lack of customer service and doing the right thing by the customer was not in the conversation. Referring to legal documents and the reason why the would not make an adjustment has really set me back on how awful this company is. I would recommend anyone who is considering this company to run away literally.

1 month ago

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Thomas Le

Very good turn around in scheduling technicians for repairs. It’s a good investment to have Choice Warranty as insurance. I highly recommend.

1 month ago

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Jane

I signed up and paid for 5 years service. My first claim was on December 3, 2025 requesting to resolve a kitchen sink backup. I was waiting for a plumber 5 days. The plumber was not able to find the main pipe and did not finish the job. I never had such problems before and thinking that plumber resolved the problem I gave 5 stars review, but around 10 days I called again. This company did not resolve my claim until today 01/08/ 2026. They do not have professional plumbers and their customer service is terrible. I want my money back.

1 month ago

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Debra Harris

It’s hard to talk to a live person and a man answers the phone and practically hang up on me while I’m talking or he transfer me to another robot to talk to. I don’t like that at all!!!

1 month ago

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Diane

The service provided was sufficient to solve our problem. The technician was courteous and knowledgeable. Problem was solved.

1 month ago

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Lisa Carroll

I am so pleased with my choice home warranty! I have used them for several breakdowns! Always more than satisfied with the service! Thank you

1 month ago

Choice Home Warranty Reviews