Choice Home Warranty Reviews
9.3
Overall Score
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Verified Customer
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Randall
Your all's service sucks. My dad has been without his air for more then 2 weeks. It will not turn off when you turn the thermostat off. There have been two different companies that have came and looked at it . The first company got it fixed with the leak. The second company didn't even do anything. All they had to do was cut a pcv pipe and they did not do anything. They said they was going to order parts but didn't let us know which parts we needed. Now you all are trying to get a third company to come look at it but I haven't heard from anyone about coming to look at it. They are trying to find someone local. I still have heard no response. My dad has COPD and he needs his air on at night. He can't leave it on because it runs and doesn't cut off.
2 months ago
Verified Customer
Review Source
Tim
I had some issues with overcharging related to my claim and repairs. The service was prompt, but I was charged for something that didn't exist, and I'm still waiting for a resolution on my refund. Additionally, there was a strange situation with my refrigerator that added to my frustration. Overall, I'm not satisfied with the handling of my concerns.
2 months ago
Verified Customer
Review Source
Scott
I've had a positive experience with customer service so far; they've addressed all my inquiries effectively. However, I'm cautious about future coverage as we've only had limited interactions. On a recent warranty claim for my pool, they promptly fixed the issue, and they also replaced my garbage disposal without any hassle.
2 months ago
Verified Customer
Review Source
Teresa
I had a good experience with prompt service for my washing machine issue, although it required ordering parts. However, I faced a frustrating situation with a repair person who didn't return after payment, leading to confusion about warranty coverage. Overall, service quality varied, but I appreciate the support received.
2 months ago
Verified Customer
Review Source
Lisa
I found communication challenging due to language barriers, which led to some confusion with my plumbing issues. While one problem was resolved, I still have another that remains unfixed. I had to clarify details to the plumber, and it was my first experience using the warranty service. Overall, it was a frustrating process.
2 months ago
Verified Customer
Review Source
Leocriest
The customer support experience was frustrating. The representative struggled to clearly define what customer support means and repeated questions without providing satisfactory answers. Overall, I felt my concerns were not adequately addressed, leaving me unsatisfied with the assistance provided.
2 months ago
Verified Customer
Review Source
Murl
I had mixed experiences with the plumbing service. They were responsive to my request, but I was disappointed when they didn't cover an internal repiping issue. However, they did a great job replacing a leaking faucet. Overall, their responsiveness is commendable, but coverage on plumbing issues could be improved.
2 months ago
Verified Customer
Review Source
Llewellyn
I had a great experience with the service. They were prompt and resolved my air conditioning issue quickly after I submitted a claim. I've used them multiple times and have always received reliable service. Highly recommend!
2 months ago
Verified Customer
Review Source
Jim
The service was slow during a holiday emergency, taking weeks to respond, which was disappointing. I ended up fixing the issue myself. While I've used their services frequently, the technicians' performance was lacking. Overall, I would rate my experience as average.
2 months ago
Verified Customer
Review Source
Kelly
I had a mixed experience with this service. They were prompt in addressing my air conditioning issue, which I appreciated. However, my previous interactions weren't great, leading me to question if I should recommend them. Overall, their quick response is a plus, but past negative experiences linger.
2 months ago
Verified Customer
Review Source
Corey
I've had frustrating experiences with service appointments. It often takes too long to get set up, and I've had to wait days for urgent issues like a freezer problem. While there was a quicker response for a leak, overall communication and timeliness need improvement. I hope they can enhance their service efficiency.
2 months ago
Verified Customer
Review Source
Delphine
I found communication with support challenging as English isn't my first language. While my air conditioner was repaired quickly, I faced difficulties with plumbing issues due to miscommunication. One issue was resolved, but I still have another that remains unaddressed. I hope future interactions are clearer.
2 months ago
Verified Customer
Review Source
David
I had a frustrating experience with the service. My wife was misinformed about our options, leaving her upset. Additionally, when our dishwasher broke, we were forced to wait for a distant service provider instead of being able to choose someone local. Overall, the communication and service flexibility were disappointing.
2 months ago
Verified Customer
Review Source
Gwendolyn
I had a mixed experience with customer support. They were prompt and responsive when I needed help, which I appreciated. However, I faced significant delays with a repair that took much longer than expected, causing inconvenience. Overall, while the initial support was good, the follow-up service needs improvement.
2 months ago
Verified Customer
Review Source
Anonymous
I had a mixed experience with customer support. They responded quickly to my plumbing issue, which was great. However, when I tried to use my warranty for my sprinkler system, my claim was denied, leaving me unsure about the process. Overall, while the service was prompt, the warranty experience was frustrating.
2 months ago
Verified Customer
Review Source
Akshay
I had mixed experiences with the service. They responded quickly to my refrigerator issue, but the technician suggested replacement instead of repair, which felt unfair. I also faced challenges with plumbing repairs where the service fee was charged despite the items being repairable. Overall, while some repairs went well, others left me frustrated with the process.
2 months ago
Verified Customer
Review Source
Brenda
I had a mixed experience with the service. Initially, it was hard to reach someone, which was frustrating. However, the repair for my hot water heater went smoothly. I also had an issue with my ice machine; while online scheduling was quick, the wait for service was longer than expected, but they were able to come out the same day. Overall, I appreciate the quick response once I called directly.
2 months ago
Verified Customer
Review Source
Susan Byers
Choice home warranty has been quick to respond to any claims I have filed. However, getting the part to fix my dishwasher has now taken well over a month. And I have no indication of when my dishwasher will be fixed.
2 months ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction Susan. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”.
Sep. 23rd, 2024
Verified Customer
Review Source
Dwight
I generally have to find my own contractor. Choice then is not willing to pay contractors outside their network what they charge to do the work.
This creates a problem when it is a contractor I know because th contractor will get shorted or I have to eat the difference by paying them myself.
If Choice cannot provide the service at least pay for the contractors who do.
I have had a home warranty for 14 years and the almost 3 years I’ve been with Choice, it has not been a good experience
2 months ago
Verified Customer
Review Source
Pat
The last request for service was scheduled to fix my washing machine. The technician arrived and told me the machine needed a sensor and he would return Friday to repair the problem. He has never returned
and no contact. I paid the service fee
the initial visit. That was August 28, 2024. Today is September 19th. I need help!
2 months ago
Verified Customer
Review Source
Jamella
It’s becoming really frustrating to open a claim, have a tech come out and then they don’t respond for follow up. I opened a claim for someone to come out and look at my washing machine. He told me I needed a new control panel and he would let me know once it came in for installation. Months went by and I didn’t hear from him. I opened a new ticket and this tech is telling me the same thing. He ordered the part and would let me know once it came in. It’s been at least 3 weeks and I haven’t heard from him. I texted and no response. It would be nice if these people were vetted better. I didn’t pay thousands of dollars for this service (only to still pay a service fee) for folks to not respond to me. At this point it feels like wasted money on both ends.
2 months ago
Verified Customer
Review Source
Miguel
I've had the misfortune of dealing with Home Choice Warranty for the past few years, and their service has been an absolute nightmare. Every time I've needed to file a claim for a major repair, they've found a way to wiggle out of covering it.
Their go-to phrase is "not normal wear and tear," which apparently applies to everything, including AC unit failures. It's as if they expect homeowners to magically predict and prevent every possible issue.
But what's even more alarming is their subcontracting process. They hire subcontractors, who then subcontract to other companies, creating a layered mess of accountability. This leads to:
• Delays upon delays
• Poor communication
• Lack of transparency
• Subpar work quality
• Finger-pointing between contractors
When I've tried to address issues, Home Choice Warranty shrugs it off, claiming they're not responsible for their subcontractors' actions. Unbelievable!
The customer service reps are unhelpful and dismissive, constantly questioning the smallest details and delaying resolutions. It's clear their primary goal is to deny claims and save money, not provide actual warranty protection.
I've had enough. As soon as my contract allows (within the next 2 months), I'll be canceling my policy and switching to a reputable insurance company that actually cares about its customers.
Warning to others: don't make the same mistake I did. Research thoroughly and choose a home warranty provider that prioritizes customer satisfaction and timely resolutions.
Specific Issues:
• Denied AC unit replacement due to "pre-existing condition" (despite passing inspection)
• Constant delays and unreturned calls
• Unhelpful customer service reps
• Overly restrictive "normal wear and tear" policy
• Subcontracting nightmare
• Lack of accountability
2 months ago
Verified Customer
Review Source
Lf
They are horrible! The 3 different issues we had took forever to resolve. The garage door opener took a month and we ended up paying for a new one ourselves as the tech said that it needed to be replaced not fixed that the CHW paid a small amount for. The non-working Air
conditioning took over a month to resolve (with 90° -100° temps outside and close to 90° inside) - one diagnostic appointment, then two no-shows, then finally got fixed by another company. The bathroom exhaust fan that wasn’t working (a $370 unit with heat for a large bathroom) was replaced with a $21 fan (retail price). You can not talk to a live person, they ask you to leave a phone number for callback but they NEVER call back. The only communication is through messaging on their website. STAY AWAY FROM THIS COMPANY!!!
2 months ago
Verified Customer
Review Source
Varda
I had a problem with the timing of the electrician to come, the company did not answer I called for 2 days left massages nobody I had a problem with the timing of the electrician I called the company for 2 days left massages nobody called back send 2 emails to choice, never received a reply, called the customer service the lady said she cannot do anything for me I have to call the electrician I explained to her I cannot reach them so she repeated she can`t help me, I`m a member of Choice and not the electric company I was expected to get help but it never happened
2 months ago
Verified Customer
Review Source
Gloria
Choice worked hard on getting a quality heating & air service man to come to our home and find the problem. Very pleased. Very first time we had to use our coverage.
2 months ago
Verified Customer
Review Source
Terence
Choice has been very good. Sorry it took me so long to get back to you I am having a shoulder replacement surgery Saturday so I have had alot of prep work to do.
2 months ago
Verified Customer
Review Source
Lance
Very good service and well worth the price. I am only halfway through the contract and I had several significant repairs that would have cost more then the contract.
2 months ago
Verified Customer
Review Source
Salvatore
Worst experience with any company I have ever dealt with in all my 84 years.
Your company has made and missed 6 appointments.
The 1 call where the service man Randy showed up and ordered the parts
needed to make the repair on 08/19 to be shipped to my home arrived 09/04.
Called 4 more times for an appointment again missed all of them.
Today 09/11/24 my appointment between 9 and 12 AM was again MISSED !
No call no service.
WHAT DO I HAVE TO DO TO GET CHOICE TO HONOR YOUR CONTRACT?
THIS IS BEYOND BAD I THINK IT IS CRIMINAL.
I RATED CHOICE 1 STAR BECAUSE IF I GAVE YOU ZERO STARS YOU MAY THINK
I MISSED THIS PART>
CHOICE IS WORTH ZERO STARS.
2 months ago
Verified Customer
Review Source
Linda Whalen
Choice home warranty
It was not good. I had an emergency and they would not come out on Thursday as I requested. I explained my AC was leaking and I etiei g the drip pan. I explained to Brian, the owner of the AC company I was referred to that I was going out of town early Friday morning and returning until Sept 24. I explained that I am 75 and live alone. He said his schedule was full and couldn't come until Friday. He asked if had a neighbor who would let them in. I do not. I found a friend who would fit while they came but he never gave me a time. I asked twice.
I had no choice but to call a company. The cleaned the unit and repaired the cause of the leak. They charged me $500 00. I am asking that Choice Home Warranty reimburse me as their contractor refused to help me in my time of need in a timely fashion that would address the emergency.
2 months ago
Verified Customer
Review Source
Melissa Wilson
I have had no issues with Choice Warranty. They have always been there when needed. Sometimes takes awhile to find a repair person but I don’t think that is a issue of Choice Warranty but one of the industry.
2 months ago
Verified Customer
Review Source
Glenda
I like choice Home warranty, it has saved me time and money.they send the best technician s to do the job. Choice is very affordable and puts your mind at ease
2 months ago
Verified Customer
Review Source
James
February 2024 we made a claim for our icemakers Not working properly. Joyce home warranty sent Sears A&E Service to handle the claim. They diagnosed that both icemakers need to be replaced and the gasket in the freezer needed to be replaced. Choice home warranty, authorized one icemaker to be fixed. They didn’t authorize a gasket to be replaced or the second icemaker. 14 different appointments with Sears A&E and icemaker still was not fixed. We ended up making another claim for the other icemaker and Choice home warranty sent out a general electric service advisor. He determined that our board in the refrigerator was broken and the icemaker was not not working. The technician advised that it would cost more to fix the refrigerator than to buy a new one. I recontacted choice home warranty and their Third World country operator advised me that they had to send out another technician. I contacted the Better Business Bureau and advise them of the disgrace over six months of going through this. Finally in the middle of August after I contacted the Better Business Bureau home warranty finally decided to offer us money to close out the case. We lost thousands of dollars of food from a not keeping it Cold. I would never use choice home warranty again after this rigmarole. Don’t waste your money
2 months ago
Verified Customer
Review Source
Clarence
No comments to me everything is great from customer service to the sears repairman the repairman that worked on microwave need to go back to training.
2 months ago
Verified Customer
Review Source
Laura Walker
I spoke to someone in Resolution Dept. was disconnected; 2 days later, after speaking to numerous people, frustrated, I was given the option yesterday on Wednesday 9/4; to make an appointment for Monday 9/9 at 12 noon, to speak with someone within 15 minutes only, to resolve my issue.
2 months ago
Verified Customer
Review Source
Nancy Conner
Everything is going great so far. The parts came in faster than what the repairman said they would do I'll get my dryer fixed 1 week ahead of time. That's super!
2 months ago
Verified Customer
Review Source
Debbie Guillet
I don’t like the way things that I have an issue with need to be “approved” AFTER the service tech is in my home and I’ve already paid the service fee. If the service is not approved I’m still required to pay the service fee. This was never an issue with my last home warranty company. I’ve also been informed Choice almost never approves anything electrical so why do they even pretend to offer electrical coverage.
2 months ago
Verified Customer
Review Source
Wayne
No communication with company after passing us on to Sears, the Sears told us the part was ordered by Choice. We have been waiting since middle of June to get our ac repaired, and when I was finally was able to get thru to Choice, I was told the claim had been cancelled--too much time had passed! Still working on it though, and hopefully by the first snow we will have a functioning ac.
2 months ago
Verified Customer
Review Source
Carmen
My hvac went out in the middle of June one month into my home warranty. First they sent an hvac repair man that couldn’t speak any English, submitted testing results they requested to evaluate the claim for repair, submitted them incorrectly, and took one week to return to the home to resubmit the test results and did it incorrectly again. After 3 weeks of back and forth on the phone and through their reporting system, I was granted permission to get my own repair guy out. After submitting the documentation they requested, they told me my claim was in process. We are now 6 weeks into the process and they still haven’t approved my claim and have now shut down my claim. This is the worst experience I have had with any company.
2 months ago
Verified Customer
Review Source
Robert
My refrigerator started failing in February. In March I filed a claim with Choice. First Technician said it needed a new compressor and it was approved. I waited 2 weeks, no follow up. I called technician he said he was waiting for part and would install in a week. 2 more weeks, no contact. I had to call Choice 5 times to get them to send another tech company. Then next one didn't know how to work on. The third one said it needed a new compressor. Since the refrigerator was still barely cooling and running constantly, Choice closed the claim without telling me. They then made me pay another $75 to start a new claim. This time, GE repair was sent out and said it needed multiple parts. As per procedure, they would get authorization from Choice, which they received and ordered the parts. One part was on back order, so I started the waiting game again, GE kept pushing the part arrival date back from August, then September, now October. They sent a message to Choice that maybe I just should be cashed out to get a new unit. I never heard from Choice so I contacted them after a week. They told me that they never heard from me or their GE repair technician, so they closed that second claim out. This at best is harassment bordering on fraud.
2 months ago
Verified Customer
Review Source
Gerald
CHW is the wurst at following up after Technician visit. My Air condition unit has bee out since 8/24/24 Tech made it out on Tuesday 8/27/24 and said there is a Freon leak in the line and I have to replace the entire unit. He never tried to find the leak. I called CHW and have yet to receive a call back. They tell you if you don’t leave a call back number the call will disconnect. This is crazy. It is very hot in TX and I need some answers sooner than later
2 months ago
Review Source
Celestine
I'm a new and first-time Customer with Choice Home Warranty. The service was very good...starting from Customer Service Admin Staff to the Repairman who solved my problem with my Freezer Door. They were all professional, friendly and very knowledgeable. I'm very pleased.
1 month ago
Verified Customer
Review Source
Cheryl
The technician arrived onsite on time. He knew right away what the issue was and proceeded to fix it. He was professional and courteous. I would highly recommend this technician to anyone looking.
3 months ago
Verified Customer
Review Source
Alex Soto
When a customer with Choice Home Warranty opens a new claim, and that claim gets assigned to a vendor; if the vendor decides to cancel the appointment, then the customer should be moved as a priority to get reassigned a NEW vendor, very very quickly.
Instead, choice home warranty puts the customer back down the BOTTOM of the queue and has to wait 48 hours for a new vendor accept, BEFORE they even make it to the customers house.
This does not make ANY sense whatsoever. Terrible
3 months ago
Verified Customer
Review Source
Paul
The first contact with Choice went fairly well. I explained the problem and Choice
The first contact with Choice went fairly well. I explained the problem and Choice
The first contact with Choice went fairly well they established a claim. The technician showed up the next day and declared our refrigerator unrepairable. Choice agreed to a settlement. After that it was all downhill I had to wait 29 days to get the replacement check so I could pay for a new refrigerator. They gave me all kinds of excuses for not being more prompt with the payment eg. Their company procedure. Try going without a refrigerator for that long, living out of a cooler. Not a good solution by Choice.
3 months ago
Verified Customer
Review Source
Graham Miller
Took too long to find a new technician after they didn't like the first diagnosis. Have now increased the price for this year without notification. No reply to my last message regarding the increase. Not sure If I will stay with them.
3 months ago
Verified Customer
Review Source
Larry
I wondered what would happen if i filed a claim, since i was new with this company. The outcome was Awesome. Sent one text and they handled the rest. I would highly recommend this company.
3 months ago
Verified Customer
Review Source
John
The Good is their monthly rate. The Bad is you can never talk to a live Customer Service Rep on the phone. Their customer service SUCKS! You ALWAYS have to leave a voice mail for someone to call you back. Sometimes it can talk an hour or even longer just to talk to someone so you can file a claim. The worst part is whatever needs fixed requires you having to WAIT at least 30 DAYS just to get a check from Choice in order to replace your old device. I needed to buy a new washing machine. My former home warranty company sent me a check to replace my item(s) within 3-7 days max. They also low ball you as well on your item they are giving you a check to replace. I'm definitely leaving Choice as soon as I receive my check & will be finding a better home warranty company.
3 months ago
Verified Customer
Review Source
Eloise
Affordable, easy, quick, on time, professional service from the beginning to end? We got repairs on items we thought we're not covered We were very grateful we choose Choice Home Warranty!
3 months ago
Verified Customer
Review Source
Elaine
Bottom line it all worked out but did take a few back & forth phone calls between Choice & the company that came out to replace our hot water tank. Plus we were a bit confused thinking having policy there wasn’t any additional large charge but it still cost us $650
3 months ago
Verified Customer
Review Source
Monica
Choice got right on my claim when I called them about my issue. They aprooved my claim in a day anded ordered the parts needed. Two techs worked in 90 degree temps for 5 hours to fix my AC.
3 months ago
