Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Teri Paradise

CHW is good on their word and the monthly payment that I make has paid off without a problem recommend when it comes to your home appliances to sign up and enjoy the stress free knowing that you are covered when things go wrong. Made a claim within 10 days it was fixed and I live in a small town out in the Mojave Desert with eliminated resources when things break. Than you CHW for getting my refrigerator back and running!!

7 months ago

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Verified Customer

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Brady

I'm a little disappointed cuz they had me waiting too long knowing that I'm a very sick man and I told them they keep sending these workers out here that's not doing that job they're wasting my time and they caused me to throw all my good medicine away so they wasted my money my insulin my insure my milk all my stuff I am very disappointed in that part because choice once he did not give me anything on losing my supplies

7 months ago

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Verified Customer

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Richard

My policy was purchased at the same time as my condo to cover unexpected expenses in the first 3 years. Although I have not needed it, I recently had a failing valve on my washing machine cause a leek through an empty fixing hole in the top of the unit. I was able to call out a brand specific appliance specialist who resolved the issue. I could have done this using the website but the first use felt more comfortable as a phone call and they picked up and got it done. What more can you say?

7 months ago

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Verified Customer

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Nancy

Appointment was promptly made and initial visit completed. Unfortunately, parts are needed to fix my dryer. They have arrived and work should be completed today. The only question that I have is why a different service is used , meaning my dryer has needed service multiple times and each time I submit a claim a different service is used. And each time a new issue is found. Unsure if consistency in using certain service providers would help there or it’s just who is available the fastest and the age of my dryer. Either way I truly appreciate the prompt turn around time. Thank you.

7 months ago

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Verified Customer

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Jeffrey

The dishwasher control panel went out. The whirlpool repair man was courteous and professional. There was a part that needed to be replaced and so we had to wait for parts to be ordered but the company used was very good at keeping me informed of when the next appointment might be available based on part delivery. When the part was available, the installer rescheduled the appointment for service and install the parts and the dishwasher works perfectly. The repair man was very courteous and professional.

7 months ago

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Verified Customer

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Carolyn Schurmann

Choice is wonderful. I've had to have the plumber twice in the last week, for 2 different problems - a toilet that wouldn't stop flowing, and a blocked sink. For the latter they sent a very nice young man called Omar from a different company. He had quite a struggle withe the old piping and draining system from 1950, but he persisted, did an excellent job, and cleaned up afterwards.

7 months ago

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Verified Customer

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Sharon Myers

Very poor service from previous warranty company. Haven’t had anything done by you people. This is the first time. So far things have been going good. I was supposed to hear from someone yesterday or today so far nothing. But they said new disposal should be installed today or tomorrow and I still haven’t heard anything. So I can’t leave you a star until I hear something from somebody thank you very much.

7 months ago

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Julian Atencio

The technician came and looked at the refrigerator and realized he needed a part. Did not have the part with him but the next day he was able to acquire one came back and the refrigerator is fixed.. I have used home choice warranty several times and they always do an outstanding job. I would definitely recommend this to any other home owner looking for a house warranty.

7 months ago

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Verified Customer

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Joeangel

After the first person sent out did not complete the repair, they allowed us to find our own technician , who was able to come out right away and fix the issue. We had to pay upfront but we’re assured that we would be reimbursed for the entire amount within 30 days. The new pool pump that was installed works perfectly, so we were pleased that it got done quickly and professionally.

7 months ago

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Verified Customer

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Daniel

My heat pump suddenly stopped working, and I was quickly connected to an HVAC company right after my claim. A tech came next day but it took almost three hours for him to diagnose and find the problem. Two parts were needed, got an approval from CHW. It took almost a week to receive the ordered parts. And the tech came next day and fixed it in less than an hour. Great job!

7 months ago

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Verified Customer

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Cassandra

Had a stove that was "years old " oven to burn out. I called Choice made appointment for Technician to come and check the stove. Tech came less than 10 minutes saw what the problem was. Documented that stove needed to be replaced. Took little less than 30 days to receive digital gift card towards replacment. I chose Choice because after researching home warranty companies they had the better rating from other customers that used Choice. This was the first time that I filed a claim. I am satisfied with my first time experience with Choice.

8 months ago

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Verified Customer

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Ron Lewis USA

8 months ago

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Verified Customer

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Tahnya

My hot water heater was leaking and I contacted Choice Home Warranty. They contacted a company Home Defense Plumbing and they came out quickly to assess the problem and found I would need a new hot water heater. They then approved this, and I received a new water heater. I did have to pay $480 out of pocket, which I don't understand; I thought it would be covered 100% after paying the $100 service call fee. So, I guess $580 is better than a couple of thousand dollars.

8 months ago

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Verified Customer

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Richard

I called regarding my refrigerator was leaking some water dripping on my tiles. Called Choice and spoke a very kind and friendly agent who took all the information. She gave a phone me number for Whirlpool and and in a few hours I got a call from the authorized company. An agent came within 48 hours and in about 20 minutes solved the problem. There was a build up ice . The technician applied some heat and was all done. Thanks .

8 months ago

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Verified Customer

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Lisa

Recemtly we had a problem with our heating & air conditioner. I thought 9t was a thermostat issue. A tech came out and checked the system . She determined our furnace was running fine and air conditioner was operating fine. She installed a new thermostat and programed it to our specfic needs . She also instructed me on how to use it and our problem was solved. Very pleased with the entire way the situation was handled and resolved.

8 months ago

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Verified Customer

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Robert

The company was highly rated and the price was right. We had become dissatisfied with our previous company, because they always seemed to come up with some technicality that prevented the repair from being covered. Choice does not have that problem. The choice technicians have always fixed the problem with no questions or technicalities. I guess or only issue is scheduling a technician seems to always be nearly a week out. So far this has not been a problem although it means we have to “live with the problem” for longer than we would like.

8 months ago

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Verified Customer

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Christine

Now that I am a senior citizen I wanted to protect my appliances as they are very expensive to repair/replace. I reached out to CHW on Oct 30 at 1:24 am when I woke up very cold with my thermostat reading 59. Not terrible, but I have been waiting nearly one week now to have an HVAC Pro assigned to my claim. I chatted with them on line, twice in this interim, but just got the "bot answer", something like....... We are sorry you're cold but please have patience... Really? I live in southeast MA, it's going to be in the 30s next week . I called on the phone this morning and left my number for a call back. I was called in 18 minutes. The Rep offered a reimbursement option, but was afraid it will not be covered if the 'diagnosis' from a person of my choosing does not get approved, I'm out the full price charged by the contractor. The Rep understood and when I told her the same issue occurred and was repaired on Oct 9th, just 20 days ago, she was able to reopen the old claim and the same HVAC person I had before (and he was very good) is coming in two days. TALKING WITH A HUMAN IS A VERY GOOD THING! Thank you CHW.

8 months ago

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Verified Customer

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Mike

I did not have any experience with home warranties. I asked around my friends, family, and neighbors. I was quite surprised to find out that they all had quite a range of different home warranty companies. None of them really stood out, but Choice Home Warranty seemed like it had a pretty good average satisfaction rating across the board. So I decided to go with Choice. I recently made a claim for my garage door opener that stopped working. Everything was fine and I am satisfied with the service, except ( according to the technician, the SOP for Choice was to always try to repair first and replacement was the final option if all else fails ). My repairs took 4 separate visits, spanning a couple of weeks due to having to order parts and waiting. The parts were major components of the opener and it did not make any sense to me, seemed faster and cheaper to just replace the whole complete unit ? He replaced a part, it failed... replaced another part, and it seemed fine. But a few days later the opener failed again. He replaced parts again and it failed. He came back a few days later and replaced the main assy, and things have been good since. Now, I understand that for a major appliance like a refrigerator, or washer / dryer, I can understand that. But a garage opener ? The repair technician was great, friendly and professional. The claims taker at Choice was also great, friendly, professional, and honestly seemed like she wanted to take care of my issue. My one and only concern is that the monthly rate for coverage is way too expensive. And this is what I hear from everyone. Some have cancelled their coverage stating that is is probably better to just set that money aside for when you need it. That is and average of about $ 700 a year. Go 2-3 years without a claim and you have $ 2,100 stashed away for when you need it. What about 5 -6 years that you don't have a claim ? Look, i'm not stupid. Its like any other insurance coverage, it's a gamble. There is always a possibility for a future expensive disaster. And when that time comes, you will be happy to have the protection and coverage. BUT, regardless, the monthly cost is still rather high. I'm on the fence about it. I'll continue to keep my policy, but I don't know for how long I can afford to do so ? Just my 2 cents worth, thank you for letting me speak. Mike M.

8 months ago Edited November 8, 2025

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Verified Customer

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Dianne Wente

My dishwasher wasn’t working properly. CHW responded to my request right away properly and was leaving a film on everything CHW responded to my request right away. They sent Mike W from whirlpool service to check the situation. He did a remarkable job and now it looks works brand new one. Thank you, Choice home #Warranty For taking care of this promptly. Everyone that I’ve ever spoken to at CHW has been amazing thank you! and sent Mike W from whirlpools service to help. Remarkable job and now it works like a new one!

8 months ago Edited November 20, 2025

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Verified Customer

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Valerie

8 months ago Edited November 8, 2025

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Miki Bartl Akron, Ohio

Loved my technician but once again Choice didn't approve the work. Choice weaseled its way out of paying just like they did when it came to needing a new air conditioner. I am seriously considering canceling my policy.

5 days ago

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Patricia Harrison Kinston, North Carolina

Waiting for my gift card to buy another dryer it’s been over two weeks and I still have not received it. Company not informative. I had to contact the service person to find out. I even had a gift card. I am not happy at all with the service from this home warranty. Buyers beware

6 days ago

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Marvin Ehrlich Orlando, Florida

The technician was extremely polite, knowledgeable, and timely. Would definitely recommend him to others.

6 days ago

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Verified Customer

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Diana Scales Sacramento, California

They said they were the best. Had agents available. Fast service. NOT in my experience. Never helped with my well last year and now with my refrigerator it took from June 15th till July 2nd to get it fixed.

2 weeks ago

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Edward And Carolyn Heaston New Orleans, Louisiana

We have used them for a few years now & just started another year. They have treated us reasonably well so far.

2 weeks ago

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Verified Customer

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Robert Benge Dallas, Texas

They are good people to work with. And the service people they send, I think, are top of the line

2 weeks ago

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Verified Customer

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Dawn Chapple . Carloover, Virginia

I really like this company. I have told all my friends and family about Choice Hone Warranty.

2 weeks ago

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Verified Customer

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Judith Brown Houston, Texas

I was very pleased with CHW until they totally failed me at Thanksgiving...now I am just hoping for better results next time. May not renew!

2 weeks ago

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Verified Customer

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Gurinder Chana Sun City, California

I am very happy with choice home warranty and I would highly recommend it to the homeowners

2 weeks ago

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Eileen St. George, Utah

Tech was great. Your system failed. Tech had a claim number and diagnosis but was not able to relay information through your portal to get approved to do the service. We had to pay out of pocket for the service.

3 weeks ago

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Toni Garneshorsey Dover, Delaware

They offer a senior discount but I don’t like that you have to renew it yearly. It’s not like I’m aging backwards. Make it make sense.

3 weeks ago

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Verified Customer

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Dunn

They offered a discounted plan, which was pretty hard to refuse. First time I had to have someone come to repair my HVAC, the ability to request a technician wasn't too difficult and the time range for the home visit kept. This time I was not in a rush, so all was ok with the first date arranged, but when they offered to move up the call, I couldn't be happier. That was follow up! Technician was knowledgeable, friendly and even gave me some pointers on heating a cold basement; in conclusion - all went well, and it wasn't a traumatic encounter when the visit needed to be paid for. 5 stars this time, hoping it continues on this path.

9 months ago

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Verified Customer

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Yolanda

I've been w/ choose home warranty for over 5 years now. And they have been truly a life saver, unexpectec situations that occurred involving appliances, plumbing and etc., etera would normally cost a homeowner thousands of dollars, but being with choice, home warranty has saved me thousands of dollars because I only pay for the tech to come out and based on the techs finding, they report it back to choice home warranty who then will approve or disapprove. I can't recall anytime that choice. Home warranty has ever disapproved any of my items to be either repaired or replaced- I've always had my items approved. Never have my claim request ever been denied - Choice Home Warranty my number one Exeptional maintenance home warranty service provider that I would definitely recommend to all home owners as they have nothing to loose but a whole lot to gain w/ Choice Home Warranty.

9 months ago

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Verified Customer

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Vickie Seal

This particular experience with my a/c going out in 90 degrees weather was wonderful. Choice immediately assigned my claim to Danielle K and she was outstanding. She listened, she heard me and she responded quickly. The service contractor they sent out was Blu Home Service and we have never experienced such a qualified, professional and personable contractors. I have not always been happy with Choice but when I renewed this year the young man assured me they had a lot more service contractors in my area and promised better service in the future. Choice lived up to that young man’s word. Danielle deserves a huge shout out as well as Blu Home Service.

9 months ago

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Verified Customer

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Jari

The price is amazing for all that it covers and the claim process couldn’t be any easier. I would HIGHLY recommend Choice Home Warranty for anyone who has any type of appliances/hot water heaters/gas fireplaces/HVAC/sump pump or almost anything else you can think of and are responsible for its repair. A flat fee for a service call with a repair or replace policy. If you file a claim, they send out a tech to repair or replace the product, but if it requires multiple visits, it is all covered under the flat fee you had already paid. I bought another house and the first thing I did was get a policy for the new house, but I did much of anything else. I wouldn’t own or rent without coverage from Choice Home Warranty!!!

11 months ago

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Verified Customer

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SBATTLES

Choice Home Warranty has been a very pleasant experience. Im surprised at how efficient, polite, precise and actually I've gotta say "excellent" they are. Every step was handled with ease. Initial call, next step; contacted within 24 hrs by repair company, appt. made. They showed up on time, called first . Inspected washer, ordered part. 3 days later, called, made appt to install part. Did it. Washer works! Exactly how it should be. I've had 3 different HW companies since buying this home. First Amer. expensive, cost kept going up, didn't even have a claim. 2nd Select, horrible. 3rd Sears, really bad. Choice will be my HW company forever. They make me believe that a company can still be excellent at what they do! No BS.

11 months ago

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Verified Customer

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Tammy

The only thing we’re having difficulty with is getting returned calls when we have an issue! The installation of our new HVAC SYSTEM WAS PERFECT AND CLEAN!! The only problem was we did not get the ac system we were told we were going to get? We asked the installation company to tell CHW WHY, with no avail!! We expected a higher seer rating but that did not happen!! But all in all we are very happy with the new ac!!! They acted fast and we did not have to suffer long at all without ac!! I would definitely recommend CHW BECAUSE OF THE RISING COSTS FOT A NEW AC SYSTEM IS CRAZY AND GETTING WORSE EVERY YEAR ! So we are extremely satisfied with the job that Snowflake ac and Choice Home Warranty did!!!!

11 months ago

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Verified Customer

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Nancy Waite Park, Minnesota

It is the Choice I made to protect and care for my appliances. I am still waiting for the gift card to Lowes for my dryer being "totaled out".

1 month ago

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Verified Customer

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Sharon Rose Rodkin Las Vegas, Nevada

Matt from OSP Plumbing was fantastic. Would like him again for my new claim for the regulator that caused the damage.

1 month ago

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Verified Customer

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J Sass Tampa, Florida

Because of the money that I have saved over the past two years. It's definitely worth it highly recommend them.

1 month ago

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Verified Customer

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Samuel Willard, New Mexico

Choice was able to solve my problem quickly and tech was extremely friendly and knowledgeable, thank you!

1 month ago

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Verified Customer

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Larry E Alabaster, Alabama

We were unhappy with American Home Shield! Been good so far! They set up a time for someone to come quickly!

1 month ago

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Verified Customer

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Lee Ligon-Bordon Waco, Texas

We have had good service provided much faster than we could have gotten it otherwise, and for less cost.

1 month ago

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Verified Customer

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Carlos A Almanza El Paso, Texas

Great and fast service no messing around is what I like get done and now. Quick great service with out any issues

1 month ago

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Verified Customer

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Amanda Rodriguez Phoenix, Arizona

I have not having any issues with them. Sending someone to check my appliances or even for my plumbing.

1 month ago

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Verified Customer

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Rita Lohman Birmingham, Alabama

Choice answers my problems quickly and I am satisfied with repair work. Best Home Warranty I have used.

1 month ago

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Verified Customer

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Carrie Jackson Dallas, Texas

I was pleased with the service that I received, also the technicians are helpful and knowledgeable.

1 month ago

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Verified Customer

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Laura Thurman Seattle, Washington

I got a call about Choice and checked the reviews. I have used the warranty since and they are quick to respond.

1 month ago

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Verified Customer

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Tracie Shingleton Wake Forest, North Carolina

Fast response. Provider explained everything in detail and was prepared. Completed the job quickly and well.

1 month ago

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Verified Customer

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Tom Boiling Spring Lakes, North Carolina

in the beginning it was cost. since we have had repairs that have been handled by conractors for CHW

1 month ago

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