Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Anthony Newman Woodstock, Georgia

We were hesitant to get a home warranty but with an older home it makes good sense. So after 6 months we called on Memorial day weekend and were very happy with the service we received from a independent contractor whom fixed our heat pump. We highly recommend Choice home warranty

3 months ago

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Verified Customer

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Ted Collier Las Vegas, Nevada

3 months ago Edited May 27, 2026

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 13th, 2022

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Verified Customer

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Joel Minoza Crownsville, Maryland

Choice Home Warranty is doing an excellent service in my food crasher in my sink. I was assigned quickly to a company who addressed my concern immediately. I’m very satisfied with the service. The price is very affordable and very reasonable. I recommend Choice Home Warranty for every household .

3 months ago

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Verified Customer

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Clifford Dallas, Texas

The last occurrence the service provider Cortina & Sons were excellent and did not give up to the problem was resolved, which turned out to be very difficult! Cortina & Sons provided great service, at this particular technician did, thank you.

3 months ago

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Verified Customer

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Beth R Mcintyre Azusa, California

I appreciate that Choice gives you multiple options to present a claim. When I have any issues trying to reach the Vendors, Choice has assisted my in a swift and professional manner, so that the jobs are taken care of promptly. Very happy with Choice!

3 months ago

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Verified Customer

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Penny Kitty Hawk, North Carolina

6 days ago

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Cindy Wilmington, Delaware

They initially had problems with them finding a plumber in our area to come out to our house. It took over a week, and I eventually had to threaten to cancel my contract. I was frustrated because I received an automated message saying that I could find my own plumber and they would reimburse or support the service. When I called, I explained that this was not what I had been told when I purchased the plan. I was assured that they would handle these arrangements for me. The manager I spoke with was very helpful and understanding. She asked me to give her 24 hours to find a plumber, and if she was unable to do so, I could cancel my contract. I agreed to that arrangement. She was able to find a plumber within the promised timeframe, and the plumber who came out was excellent. Because of her efforts and the quality of the service provided, we decided to give the company another chance.

2 months ago

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NB Ona, Florida

I am very happy with the services that I myself had received overall for my claim. The response from the technician was rapid; I mean next day! He did an excellent job and completed it utilizing what he had on hand, instead of having to wait for ordered parts. It was perfect. Choice has also seemed to have improved big-time. The Customer Service rep was very polite and helpful. My husband and I have had Choice for a couple of years, and since his passing, I can't thank this business enough for helping me through my own first-time customer and claim process. The following review is based solely on my own experience recently. Thank you, Choice!

2 months ago

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Verified Customer

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Gary Lake Tapwingo, Missouri

I’m very angry with choice home warranty. They increase my monthly price from $87-$102 so I called to cancel after they took my $102 in April. They sent me a text saying I was no longer covered for April. They gave me the runaround one lady hung up on me. They kept trying to get me to stay with CHOICE HOME Warranty. I said no and I still haven’t got a refund yet. they may advertise that being the best, but they lie to you do not use this company. I’m still waiting for a refund and have not received one if I paid for the month of April I should be covered through the entire month.

4 months ago

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Verified Customer

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Patsy Atlanta, Georgia

I have a claim on my washing machine for several weeks now. A technician came out one day, fixed what was suppose to be the problem and then the mother board went out. He said he would order parts and return. Still have not fixed machine. Laundry mat is very expensive. Washers are $7 and $5. Would like some help to get machine fixed or else tell me the next step I need to take.

4 months ago

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Verified Customer

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Patsy

When I called Choice Home Warranty they were very nice and helpful to me . The Tech was very friendly and he always have a smile on his face . He kept me informed that he was running late and about what time he would be at my house. I liked that. I will recommend Choice Home Warranty to someone else. Keep up the good work. Also when the Tech found what was wrong with my washer he told me what it was and that he would have to order the part but when it comes in he will let me know and come back and put it on.

4 months ago

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Verified Customer

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Roland

4 months ago

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Verified Customer

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Sylvie

First claim on one of our properties was handled well, the technician was good. The second claim on another property was not good. The first technician did not want to come and did not return my messages. He said on the first and only call that he did not have my name on his list and that he had 108 customers ahead me. I called Choice and they changed technician to another company. This technician from " around the corner" was good He did repair the washer. It took 23 days to get it fixed. I think that was way too long. I think that maybe some of the repair companies used by Whirlpool may not b e reliable.

4 months ago

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Verified Customer

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Tina

All services that I have reached out to Home #Warranty to address have offered wonderful service. I appreciate the fast response and everyone that they’ve sent out has been very professional. Its mostly easy when you find its covered to setup and appointment. Its all on line is a pro/ con. Elderly gave issues with getting a live person to help. I got a plan for my mother since she’s older and she struggles with getting services because she can’t easily call for services. But overall it helps me maintain our homes. One other minor issue is knowing what services are available to me. Services get dropped and added and it’s hard to know what’s covered on my plan. It would be nice since I signed a long-term contract that new services get added and or other services dropped offer in exchange. or an option to adjust plan it would be nice. Ultimately, it’s nice to be on a call and get some basic services without having to pay an expensive service fee and find out I have the wrong person for the issue.

4 months ago

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Verified Customer

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Frank

I chose to work with Choice Home Warranty after having been with AHS for well over a decade and tiring of the high premiums that I had been paying and the slow service that I had received from that company. After carefully researching a number of plans and customer reviews, Choice stood out as offering a very competitive price and protection plan that met my needs. Recently I had my very first experience with Choice when our electric clothes dryer quit. The claim process was very easy and very professional as was the service provider that was referred to do the repair.

4 months ago

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Verified Customer

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Marilyn Hartley

I seen a ad on TV and everyone has been telling me to get a policy. I like the ad and called. I have been very happy with your service. The repair man you sent out was very polite and helpful. I am a older woman and that means a lot. I am happy with your service and plan on always keeping it. It makes me feel safe. Thank you for your company .

4 months ago

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Verified Customer

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Frederick

We bought the Choice Home warranty more than three years ago, we were pleasantly surprised when our furnace decided to stop putting out heat last winter, we called Choice. They had a local HAVC company give us a call, came out and gave us a good price for the replacement. They gave us their top amount which wound up being about half the cost. Thanks Choice for having our back.

5 months ago

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Verified Customer

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Mervat

we chose Choice Home Warranty first because they had a good deal if you get the 3 year or the 5 year package, while our previous Home warranty was raising the price year after year, and their service was ok but very slow, to get hold of a real person to speak to was a nightmare. with Choice HW they answer the call or they call back within the same day depending on how urgent the situation is. they send a technician with in 2-3 days and eventually they take care of the issue in timely manner.

5 months ago

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Verified Customer

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Kathryn Frederick

When I signed up, I hoped that choice home warranty would be different from the others. Lucky for me it was. It is. When something goes wrong, they don't sit on it for days. They don't send out incompetent workers. Choice home warranty acts quickly and send's a competent person in their field of expertise to fix the problem immediately. thank you so much

5 months ago

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Verified Customer

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Patricia

I had American Home Warranty and was very unhappy with them! I switched to Choice Home Warranty and they have been Excellent! They cover things that my American home warranty didn't cover Or did a higher price! I love the fact most of the people that come out to do the repair are paid the service fee when they get here by me! The few that the service fee is deducted before the technician arrives is because they are Technicians licensed For that brand! Could not be happier!

5 months ago

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Prem Houston, Texas

Easy to register system failure and response is instantneous. Service is scheduled very efficiently

1 week ago

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Robertandallison Spartanburg, South Carolina

Price is good. A personal friend recommended. I have had 2 claims and gotten great service

1 week ago

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Verified Customer

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Sherman Buena Vista, Colorado

I chose to work with Choice to help me find trusted help and respond to issues quickly. It has not worked that way in my experience. I plan to cancel my contract.

1 week ago

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Verified Customer

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Melvin Haines City, Florida

They are customer oriented and the expediency of the claims process is gratifying.

1 week ago

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Larry Montgomery, Alabama

Very disappointed with the people you assigned to repair my dishwasher. It has been 2months and my dishwasher is not repaired . They will not answer the phone. They have been to my home 4 times.

1 week ago

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Verified Customer

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Ernest Chester, New York

Choice is the best choice. The reason I gave them a 5 is because/c the response time is great.

1 week ago

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Verified Customer

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Michael Hazard

Their response to my claim was fast. They had a contractor assigned and provided me with the contractor information within 48 hours. I was contacted by the contractor and appointment made within 72 hours. Parts had to be ordered and the service tech scheduled and met the final repair date. The contractor was over 2 hours from my location but made all appointments on time. The previous warranty company that I had had for 15 years didn’t always have service contractors who would service my area and I usually had to find my own contractor and pay for the work that needed to be accomplished and then argue with them to provide reimbursement.

6 months ago

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Verified Customer

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Yvonne Cummings

I had to file two claims last month. Both went smoothly. The appointments were scheduled fast. The work was done by two different contractors and both were professional and fixed what needed to fixed. It was easy to ask for service online. They didn’t make me tell them all my serial and model numbers for my items. They also didn’t send me emails and phone calls making me call them back. I didn’t have to do too much work to get them send help. I really appreciated how easy this was. My last home warranty company was extremely frustrating and always tried to get out of paying. So far, I’m happy with Choice Warranty. It’s amazing when people do their jobs.

6 months ago

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Verified Customer

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Joseph Gunchenko

We had plumbing/water issues in the shower. Before I called Choice Hoke Warranty (CHW), I called in a few other plumbers. I was hoping to save the $75 fee initially. They either didn't know how to fix this problem or were scamming me for massive payments that I felt were not nearly warranted. When I called CHW, they immediately dispatched the plumber from one the local vendors. What surprised me most was the fact that he immediately came in with all his equipment and diagnostics/cameras and immediately stared to diagnose the problem. The previous plumbers came in to look and assess, but didn't even bother to bring in their tools first. They were almost looking to first diagnose whether I would be willing to Pay their exorbitant rates. This vendor however (from Innovative Plumbing Everyday LLC) was amazing! Instead of trying to play me (scam me) like a fiddle - he immediately went to work and diagnose. Within an hour the entire job was done! No haggling, No negotiating, No BS. Furthermore, the technician's name was Ivan/Vanya. He was exceptionally professional and extremely capable. If I ever need to have a plumber on site again - I will beg CHW to only send me Ivan. I could not be happier with his work ethics and his ability to resolve the problem effectively - without any BS. Excellent choice of an amazing Vendor; contracted via CHW!!!

7 months ago

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Verified Customer

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Mary

What I like about choice home warranty was the quick service that I got on the phone but in reality the service that I got from the technician was very lacking. The gentleman never showed up when he was supposed to and then he was late when he finally did show up and it's been a few months now and I still don't have the electric hook up to my stove or my kitchen or whatever else needs fixed. He was supposed to be here on December 30th and he said he called me but there's no record of him calling me so I have no idea what's up but I do like choice home warranty because they live up to their promises and I am very thankful that I got them I also do hope to see my technician very soon like he said he would be here.

8 months ago

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James Arbogast Lake Township, Ohio

He was very polite and professional, he showed me the problem and the cost to fix it. I would recommend this company again for AC repairs.

4 days ago

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Verified Customer

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Sammie Budd, Illinois

I am not sure what the issue was but I had a appointment that never showed up and in the system they said I needed freon for my air conditioner which I never sent a person come to my home and evaluate my conditioner so with that being said I was charged $85 and and given a diagnosis that they say they could not fix

2 weeks ago

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Verified Customer

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Christine Manchester, New Hampshire

It take to long to find a technician(I had no hot water for 3 weeks and I had to find someone, i got screwed. You low ball getting replacement. I wasted to much money. It's cheaper just to do it myself. You company is a joke. You could have gotten a lot of referrals from me, if I didn't get screwed. PLEASE STOP EMAILING MMeME,TEXTING ME,

2 weeks ago

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Verified Customer

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Mario Laredo, Texas

Thankfully this service call was fast. The AC contractor was friendly and found and fixed the problem right away.

2 weeks ago

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Verified Customer

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Christina Garland, Texas

I have been paying into Choice for quite a few years. They denied my air conditioner claim in the middle of Texas hot, hot summer with temps up to 108. They did not care. They did pay for a water heater replacement but I had to pay for the install costs of about $800.00. I dropped them.

2 weeks ago

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JetAdrienne. Las Vegas, Nevada

My representative did a great job in connecting me to the repair services on my AC that was need and they came on a timely manner.

2 weeks ago

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JohnandBetty Knoxville, Tennessee

Buying a house and realtor advised buying ins and choice was the one. Now we are very happy we did. Has been good with claims.

3 weeks ago

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Carolyn Stockbridge, Georgia

I was charge for a condenser (1795) that was not covered, and I had to pay for labor an extra 1122 after paying my $75. I am still waiting for my case manager to call me to tell me how is it that a condenser is not a covered item. Jessica still has not called.

3 weeks ago

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Santiago Pineville, Louisiana

It is taking too long to solve the issue of our home appliance. Every time I speak with someone there about our claim, it gives us a different date for their explanation. We really are very upset because nothing gets done on time. One person said one thing, other person said a totally different thing. No a responsibility on their part.

3 weeks ago

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Verified Customer

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Richard New York City, New York

Washer was evaluated on July 9th and was unrepairable. It is August 12th and I'm still waiting for Lowe's gift card to get a new washer. Was happy with the technician!

3 weeks ago

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Insil Boulder Creek, California

Overall experience was pleasant but I wasn’t notified when the technician didn’t who up. I had to call to check what happen. .

3 weeks ago

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THOMAS Southlake, Texas

Looking for a company that covered the items we wanted to protect and had a decent reputation at a reasonable price.

3 weeks ago

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Verified Customer

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Gary Codon Westlake Village, California

Pin pointed the problem fixed it> Gave expert advice. Very friendly a d were masters at work. Keep this company!

3 weeks ago

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Verified Customer

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Cynthia Chen Fairfax, Virginia

The contractor assigned did a great job. The appointment was made in a timely manner and issue was resolved quickly.

3 weeks ago

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Verified Customer

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David Haigler Spring Lake, North Carolina

You can file your claim online and Choice is quick to respond and schedule a repair person to troubleshoot the issue!

3 weeks ago

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Verified Customer

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Deborah Lopez Lincoln, California

It’s affordable and the response time has been great. Technician was very courteous and respectful.

3 weeks ago

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Verified Customer

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WILFRED STUBBS Fort Worth, Texas

Choice Home Warranty stand behind their word don't take long to get a technician out to fix the problem

3 weeks ago

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Verified Customer

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Jeremy Cincinnati, Ohio

If I could leave zero stars I would. I’ve had a refrigerator now for now almost a month. I still have to wait up to 30 days to receive the buyout for the refrigerator that cannot be repaired. They have shown no concern about the food spoiling and stated they will not replace that.

3 weeks ago

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Verified Customer

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Stacy Starks Fredericksburg, Virginia

Why I chose Choice Home Warranty is because I received a quick response to any issue I submitted to them.

4 weeks ago

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Beverly Wells Upper Marlboro, Maryland

Repairman was very thorough. I think the problem was operational error rather than a problem with the machine.

4 weeks ago

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