Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Sandra

I was pleased with my technician and his knowledge and demeaner. However I think the $100 service call was too high since it took him less than 15 minutes!!

2 months ago

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Laird

Very easy to start help but schedule time changed 4 times and final time was 3 hours off and warranty co and appliance co both knew both time for that date were dr appointments were scheduled and just by chance was 45 min between appointment’. Then damage to appliance is not available or needed for appliance to operate just appearance only problem i cannot get copy of tech service result each choice and fridgadair say need to get copy from other co. Not good for customer thus it would not recommend company for responsible coverage!!!!! How to end survey????? I cannot recommend amazing as your way of ending survey!!!!!!

2 months ago

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Verified Customer

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Larry

I have been with Choice Home Warranty for a good while. They provide peace of mind when faced with electrical, plumbing, HVAC or appliance repair needs.

2 months ago

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Dorothy

I am glad to have became a member of The choice home warranty group there's no hassles from the beginning two end . Just make the call they'll do the rest also the staff is very nice and very helpful. Ms.Dee

2 months ago

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Terrie

I don't think any company should give you $400. 00 for a washing machine in 2026. I don't believe you should have to wait 30 days for a replacement. I was with American Home Shield for almost 20 years. They replaced stove, refrigerator and water heater. The only reason I left them was the monthly cost was a $100.00. But Choice home warranty has been such a disappointment! I've never ever expected to have to wait for a replacement for 30 days. Who can go without a washing machine for a month? I've contacted the Attorney General's office. I know Arizona won a law suit and won! This is disgraceful what they are doing! I've also contacted the local news channel to do an investigative report.

2 months ago

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Claire Omrod

We thought the service man was very good. He identified the problem and we were back up and running I a very short time. The only problem came from the wait for the appt. We had 4 days without AC which required us to have to buy a window unit. Sine we care for our 93 ye old know who’s is very ill going without AC wasn’t an option. This should have not been needed and we wasted $219. Please do a better job for your clients.

2 months ago

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Verified Customer

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Alice Dills

They were great when I had a claim. Very quick response and a wonderful service call. But they’ve raised my premium twice now without letting me know. The last increase was 30%!

2 months ago

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Raymond and Cynthia Cooney

I originally had Choice when I purchased my home. We had several issues in the first year or so but some were just because we misunderstood the operation of some appliances. We paid the service fee as we knew that was the deal. But when we had a real problem with our water heater it was nothing but a hassle. We ended up paying almost $600 out of pocket, including the service fee and there was no actual available option to us. We could call out another plumber, but Choice would only reimburse the same amount, and they were more expensive. Basically, the plumber who did the job was the only one and they insisted on adding expense, without really explaining why. The lady at Choice that we did speak with, multiple times, was a very poor listener, was very defensive, interrupted us so we couldn't really explain our concerns and essentially had a take-it-or-leave-it approach. Had she taken the time to listen to our concerns, spoken to the plumber to understand the situation and shown some interest in resolving the issues, we would have been much happier. But I gotta say, you pay a plumber only $300 in labor to replace a water heater? Others were in the range of over $1000 in labor alone.

2 months ago

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Elaine Berg

I had my dishwasher and my washing machine repaired and I was happy with that. I did put an order in for septic pump because it was backing up in the house and I’ve heard nothing since.

2 months ago

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Stephanie Johnson

I have nothing but good things to say. Workmen came out in a timely matter, fixed the problems I was experiencing and I was satisfied with their work.

2 months ago

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Dierdre

I received recommendations from friends. I had a water heater hat had to be replaced and the communications were timely. The servicemen who actually did the work were wonderful

2 months ago

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Ron

they sent someone out to look at problem right away great but i think they could have asked a few more questions about the problem and let us know it wasn' t covered under our plan and saved us the $75 service fee

3 months ago

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Donna Epting

The peace of mind and convenience of having someone to call is great; however having the monthly premium increase by more than $10 ($120+/year) and having the cost for a claim increase from $75 to $100 is causing me to think about researching for a less expensive option.

1 month ago

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Krystal Henry

I have had home warranty of America for the past 11 years, but have heard amazing things about Choice Home Warranty and while I haven't had any repairs they have been amazing during the set up process and answering all of my questions.

1 month ago

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Danika Brooks

As a previous client with AHS, I saw the difference immediately and am very pleased with my decision to go with Choice. I had someone from Whirlpool come to my home to repair my refrigerator in a timely manner, based on my availability.

1 month ago

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Terro M

Filed a claim on Sunday. Claim was accepted on Monday. Worker came and fixed the issue on Tuesday. Worker came out showed me what was wrong and educated on the issue and told me i can contact him personally and my insurance if something happens again. Service was great.

1 month ago

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Verified Customer

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Leann

3 months ago

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Verified Customer

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Nellie

The very same day I placed a call, is the very day someone called me and they came and fixed my heater. I was so very impressed with the time, curtesy and professionalism! Thank you Choice Home!

3 months ago

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Verified Customer

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Rebecca

A warranty was transferred to me by the seller of my new home. This company was also recommended by my realtor before we knew there was a transferable policy. I have been very pleased with their service. The only change I would suggest is that their service scheduling could be a bit more interactive / policyholder friendly. Thank you!

3 months ago

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Verified Customer

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Joe

So far, for the last three jobs I have realized that I could have done it cheaper myself, then the $85.00 copay that I pay for every visit! Not to mention the monthly fees on top of that. Don't know if I going to continue this service.

3 months ago

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Gilberto

Have been a valued customer n have received above average service, but totally disappointed in the way my recent claim was handle, especially when it could have easily been classified an emergency......u r more than welcomed to call or email me for details. Needles to say was stuck w a $900+ bill, which was not even partially offset with some sort of refund......I'm seriously considering terminating service,,,,the next few days will determine my actions on the matter.

3 months ago

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Stephanie

I returned from vacation and my boiler was stuck on. Home Warranty scheduled an appointment for service. The problem resolved itself before the technician arrived but was glad help was scheduled.

3 months ago

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Samuel

Because they were very polite, and was very helpful, they processed my claim very quickly and everything went very well. Yes I will, recommend your company to all my friends 🧡 love you, Mr Samuel M. Thank you

3 months ago

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Verified Customer

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Wendy Terry

Choice Home Warranty makes using a home warranty company so simple. I've had several others in the past and this is my favorite. No hassles and no haggling, they just get done what needs to get done!

3 months ago

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Verified Customer

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Mary

They are dependable. The gentleman did a great job of fixing my washer. Very professional and knew what the problem was. He ordered the part and returned and repaired it. Whoopee. I can wash clothes again. Thanks

3 months ago

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Verified Customer

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Melissa

We have been with Choice Home Warranty for over a year and are very pleased. The claims submission process is quick and easy; response time is quick and assigning a contractor is hassle free.

3 months ago

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Verified Customer

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Marshall Johnson

The process of making a claim/request for service was fairly easy and I was contacted to arrange an appointment for service within a short (less than 24 hours) period of time.

3 months ago

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Vicki Roe

I had reviewed choice some time ago and is very happy with my choice. I have had them for several years with no problems. Thank you for all of your help! All of the contractors are very professional. Thank you!

3 months ago

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inderjit sarao

I was extremely happy with the service I received through CHW. My furnace stopped working and service person that came to service was very good he was professional with his work.

3 months ago

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Verified Customer

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Diane

I chose CHW because I had 3 appliances that are 32 years old. My only complaint was that when my washer quit running, it took CHW 3 weeks to get a technician to come to my home. I didn't mind for my washing machine, but I wouldn't want to be without A/C for 3 weeks in July.

3 months ago

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Steven

Immediate response scheduling repair and claim approved in 1 day. Very impressed. Technician kept us informed part had to be ordered. And let us know when he was headed to our house for the appointment.

3 months ago

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Janet

They were quick to respond and sent repairman within a few days. However , I don't understand why it takes so long to receive the Lowes gift card/voucher. As a family of 5, we need that to replace the unrepairable refrigerator.

3 months ago

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Verified Customer

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Tim

Email Choice Home Warranty for service, and received a call the same day. After the first visit, a part was ordered. When the part delivered, it was installed within two days..

3 months ago

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Verified Customer

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Jean

I was told I would get a knowledgeable and qualified plumber. Well the plumber never showed up when he said he would and with waiting 4-5 days, Choice told me to get my own plumber which I did. he came the day I called and put in a new water heater the next day which was Jan. 2nd and You approved his estimate and I have yet to see the check from you for the labor.

3 months ago

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Verified Customer

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Jerry Bishop

They came out, diagnosed the problem and fixed it. I’m really glad I had this warranty. The technician was great. He knows what he’s doing. Found a problem and got it go immediately. Thank you choice home warranty.

3 months ago

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Verified Customer

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Joan

Over all the years I have delt with Choice Home Warranty they have always been fair and worked well with my problems. They see the issues and deal with them in a very professional manner. Thx guys for all you do.

3 months ago

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Dennis

Contractors have 5 to 7 hour appointment time window. That's too long. A recent claim was marked closed when the repair had not been completed. Left messages in update message window saying the work not completed but no response until I called customer service. The first time I called I was told I could hand you and receive a call back. A while day went by with no call back. Customer service said I have an appointment this Friday but the contractor has not confirm.

3 months ago

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Jeffrey

I referred a friend to Choice Home warranty and the technician deemed his washing machine needed replaced and you warranted him only 409 dollars for replacement! I can't think of anywhere you can get one for that! I just ask that you treat him right! It puts my reputation on the line being I referred him to you!

3 months ago

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Verified Customer

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ANNA GUERRA

This was my first time I made a claim with Choice and I did not have any problems getting my washer fixed. Now it’s like if I had a brand new washer.. thank you Choice Home, Warranty.

3 months ago

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Verified Customer

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JohnR Hawk

That our kitchen ceiling light go out,it was a LED could not get a matching light to mat h the other black frame light so we settled on a white one! Very professional installation we were pleased!

3 months ago

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William

EYEBEE came to my home for the oven repair. The gent said he would have to arrange for a second person to come with him. he said that he would go get the part. then call as to when he would be back. I have not heard from him. I called and Emailed EYEBEE to see what the status was, NO reply as of this date. It took them three tries to arrive on the 15th of Jan. THey had car trouble on the second try, that I could understand and then the cold and snow. Bur the short of it is that a get no reply from them. The 75 for the visit has been paid.

3 months ago

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Thomas

I have found that only 2 out of 6 claims that I submitted were covered. The other 4 claims were denied because it didnt cover an intermittent problem on the stove. They said my dishwasher frame was warped and not usual wear and tear, My dryer was a vent problem, not a dryer problem, even though the vent is part of the dryer system. They would not cover the claim when my kitchen sink literally fell from the granite countertop. I have been very disappointed in this home warrenty. They did not call or write back when I appealed each of these decisions. My appeal was completely ignored.

3 months ago

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Verified Customer

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Joe

Very straightforward to submit claims through the app. Response time incredibly quick. I have used that twice and each time the technicians who have come out have been polite, efficient, and professional.

3 months ago

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Maureen Cameron

I messaged when I thought my hot water tank was problematic. I got a fast response, within 1 day, someone was here the next afternoon. Hot water tank was ok. Very pleased with Choice

3 months ago

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Verified Customer

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Lori Lerner

I liked the coverage of the contract. My toilet tank was running and the assigned plumber evaluated and explained the problem to me and then went to his truck to get the necessary part to fix the problem.

3 months ago

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Maria Tano

The service was outstanding , the service technician was very respectful. He explained everything in detail what we needed and said that he would order it and be back to fix the problem.

3 months ago

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Tammy Holguin

The SA Electronic company was very responsive. They kept me in loop as to when technician was coming and when part was received for dishwasher. I contacted them late today to come back and put springs back on door. Seemed to have been oversight and were removed during repair.

3 months ago

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Lynn Olson

We thought this company would be helpful. The most recent plumber sent to fix our toilet was great. However in the past we have been sent service people who were lazy and didn’t really solve the problem. Our biggest issue is our sprinklers. We put in a request to have them fixed. We were sent a gardener who said the issue was beyond his expertise and we needed a SPRINKLER TECHNICIAN. We asked for one and were sent a plumber who said the issue was beyond his expertise and we needed a SPRINKLER TECHNICIAN. I think we were sent another plumber. We put the issue aside because it was winter and we weren’t using the sprinklers, but we still need a SPRINKLER TECHNICIAN

3 months ago

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Aaron Edworthy

My dishwasher started to leak and "yell" so I filed a claim and with quick response I had a professional out to my house. Only down fall is the time it took for the part to be ordered/received. Still a small leaking but he will be back out in a few days.

3 months ago

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Pamela

I have found Choice Home Warranty always makes sure any claim is sent out to a vendor who will get the job done quickly. I have no complaints and would recommend using Choice Home Warranty.

3 months ago

Choice Home Warranty Reviews