Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Verified Customer

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Gypsy G

Every submission was a challenge…. Always something to decline or ask for more information., or require a new submission because once the assessment was done and found to be an issue with a different appliance ( dishwasher not working but was because it was a garbage disposal issue and then I was going to have to pay another service charge for the garbage disposal) It was always something like this.

1 month ago

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Richard Peters

The last repair guy was fantastic. He has been here before so it was great to work with someone we can trust. He fixed our dryer quickly and was very professional in every way.

1 month ago

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Kiran Gujju

Excellent service, this time it was super fast service. Had issue with electric outlet and the tech scheduled and showed up a day earlier and fixed it.

1 month ago

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Janice Robles

I’m waiting forever for my ecard from Lowe’s. Agreement regarding kitchen range was settled September 27th I was told today I should receive the ecard by October 27th.A very long time to just push a button to send ecard??!!!

1 month ago

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Paulina Suarez

Since the beginning , I had issues with communication with this company. I now have a gas leak that they sent HVAC and a handy man. And now two other plumbers, the first submitted report to review and wait approval. And now they sent a second plumber and we are passing through the same issue. If you have gas make sure you inform your self on red tags and if your gas company provides them or do them digitally. On the other hand, they did send a plumber for a water leak Liberty Drains. He was fast efficient and highly professional. 5stars on my book.

1 month ago

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Verified Customer

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Shannon Partee

I’m not happy with it at all my stove was looked at and they said it wasn’t a problem with it and it was the was it worked they will order me some more burners for it but I never received them but was charged 75.00 to tell me that I could’ve did that myself and saved me some money. The locks on my doors was supposed to be changed but they only made new keys I could’ve bought them on my on and saved 75.00 he didn’t put a key lock on the front door just changed the key to the top lock I’m not happy at all with this service. I called I had a freaking flood in my home on Sunday 10/06/2024 from the sink due to my pumping and or the garbage disposal or dishwasher being put together wrong. They said I with be charged for three different people coming out to see what the problem is with the water running all over the place. I have dishes stacked up I can’t wash and the appointment for the plumber is not until 10/16/20204 I’m deeply pissed off i think this service sucks to high heaven this way the seller paid for your service because they knew I was in shit to my knees with this house and was going to make you some money.

1 month ago

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Verified Customer

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Charis J Boddie

Has not been the greatest experience. I had a claim about my refrigerator and you sent a tech that I had to pay. He did a quick fix and said that it would freeze up every few months and it did. We put up with it for months before we purchased another one. Now recently my ac unit went out. A tech came and fixed it then told us that if we did not get a maintenance contract with them then my warranty would not fix my unit that he said was 40 yes old. We just got the house not too long ago and you guys did not say that. But we will see

1 month ago

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Dave Nichols

We've been with Choice Home Warranty for nearly 2 years and they've not only saved us money on home appliance repairs but have also given us peace of mind knowing that if we do have an issue, they will back us up with "more than reasonable" repair costs.

2 weeks ago

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Verified Customer

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William

I've had a generally positive experience with customer support. Most of my needs were met online, making it easy to be self-directed. When I did submit a claim for a toilet leak, I was impressed by the quick response and scheduling. Issues have been resolved efficiently, and I've only faced minor problems, which were handled promptly.

2 months ago Edited September 23, 2024

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Troy

The service was excellent! They understood my needs perfectly and handled everything efficiently. I recently needed a plumber for a broken toilet, and they approved my claim quickly. The plumber arrived promptly and fixed the issue without any hassle. Highly recommend for their responsiveness and reliability!

2 months ago

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Timothy

I've always had a great experience with their service. They respond quickly and efficiently, as I just had my AC repaired without any issues. However, I did feel the conversation was a bit drawn out, which was frustrating since I was busy. Overall, reliable service but could improve on response time during inquiries.

2 months ago

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Thomas

I recently had a great experience getting my dryer repaired. The process was smooth and the repairman was very skilled. I appreciate the excellent service and would recommend it to anyone needing appliance repairs. Overall, a positive experience!

2 months ago

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Verified Customer

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Thoron

I had a great experience with the service. When my garage door opener failed, they quickly replaced it. I also had an issue with my washer, and the technician diagnosed and repaired it on the spot. The service was efficient, and the technician was very professional. Overall, I’m very satisfied!

2 months ago

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Tangerine

I had a mixed experience with their service. While they were highly responsive and kept me updated on my requests, there were times when they lacked contractors in my area, causing delays. Their customer service could improve, as I received incorrect information via email. Overall, I appreciate their efforts but hope for better contractor availability.

2 months ago

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Sandra

I've had a great experience with their customer service. They were very accommodating and quick to respond to my issues after joining. I reached out for assistance, and they promptly addressed my concerns. Overall, I'm very happy with the support I've received!

2 months ago

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Verified Customer

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Rose

I had a great experience with the warranty service. They were responsive and set up quick appointments for my dishwasher and washing machine issues. The service was efficient, and the repairs were completed without hassle. I appreciated the promptness, especially given my family's needs. Overall, very satisfied!

2 months ago

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Robert

I reached out for customer support and was met with confusion rather than assistance. They struggled to define what customer support means, leaving my questions unanswered. However, when my air conditioner broke in extreme heat, I was pleased with the quick response and had a repairman at my house the very next day. Mixed experiences overall.

2 months ago

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Sheri

I've had a mostly positive experience with my warranty service. Customer service is responsive and addresses issues promptly. While I had one bad experience with a technician, the majority of my claims have been handled seamlessly. Overall, I'm satisfied with the service and how quickly they resolve problems.

2 months ago

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Verified Customer

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Michael

I had a great experience with the service. They were quick to respond to my questions and provided helpful feedback. When my refrigerator had an issue, they found the leak promptly and ordered the necessary parts. They also inspected my AC units and efficiently replaced the faulty components. Overall, I'm very satisfied with their assistance!

2 months ago

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Linda

I've noticed a significant increase in costs lately, making it feel quite expensive compared to when I first started. My recent warranty experience was positive; the technician was efficient and resolved my air conditioner issue. However, I had multiple visits for my dryer before it was finally replaced, which was frustrating. Overall, my last service was satisfactory.

2 months ago

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Linda

I had a frustrating experience with customer support. While they were polite, the response time was far from ideal. After reporting a plumbing issue, it took much longer than expected for a technician to arrive, leaving me without access to my laundry for weeks. Communication could definitely improve.

2 months ago

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Laurel

I had a terrible experience with the service. I needed my hot water tank replaced, but after multiple no-shows from technicians, I still don’t have a functioning system. However, I’ve had better experiences with their prompt responses in the past when other issues arose. It's frustrating to feel let down when I rely on them.

2 months ago

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Verified Customer

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Kim

I had a quick response time for my plumbing and garbage disposal issues, with technicians arriving the next day. However, my air conditioning repair has been ongoing, with the technician finding more issues, leaving me without a working unit upstairs. Overall, the service is prompt, but the air conditioning situation has been frustrating.

2 months ago

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Verified Customer

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Jay

I had a great experience with the service team. They responded quickly to my ice maker issue and resolved it, even finishing earlier than expected. However, when my refrigerator broke down, they opted to replace it instead of repairing it, offering a fair amount for the replacement. Overall, I'm satisfied with the prompt and helpful service.

2 months ago

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Verified Customer

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Ida

I had a mixed experience with the service. Initially, it was tough to get someone on the phone, and the first company I contacted was unresponsive due to weather delays. However, when I finally used my warranty, the issue was resolved, although it took longer than expected. I appreciate the help but hope for quicker responses in the future.

2 months ago

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Verified Customer

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Jim

The service experience was frustrating due to delays. I was offered a gift certificate for a broken washer, but it took an unreasonable amount of time to receive it. Additionally, when my air conditioner needed attention, the response time was longer than advertised, especially over a holiday weekend. Overall, I expected better service.

2 months ago

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Verified Customer

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Jose

The customer support team did their best, but the technician's service was lacking. After a brief fix, my air conditioning broke down again, and I received no satisfactory response when I called back. I'm left without air conditioning and uncertain about the next steps.

2 months ago

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Verified Customer

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Donathan

I had mixed experiences with their service. While some staff were helpful, others fell short. I had to wait an unreasonably long time to get my refrigerator replaced under warranty. Overall, I appreciate the assistance I received, but the slow response time was frustrating.

2 months ago

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Verified Customer

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Frederick

I had a good experience with the service. Although I can't recall the exact details, I recently had my kitchen garbage disposal replaced, and it was handled well. Overall, I'm satisfied with the assistance I received.

2 months ago

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Verified Customer

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Donn

I had a mixed experience with my home warranty service. They responded quickly to my issue, but when my air conditioner broke, I had to source my own repair and made a mistake on the reimbursement form. However, they were prompt in sending someone to fix my dryer. Overall, their service has potential but needs improvement in handling claims.

2 months ago

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Verified Customer

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Don

I had mixed experiences with customer service. Sometimes it feels hard to reach the right people for help. I called about my dishwasher not working, and after some back and forth online, a local repair company was too busy to assist promptly. When they finally came, the issue resolved itself, but I still ended up paying for a service I didn't need.

2 months ago

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Verified Customer

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Filena

I had a great experience with customer support when I needed to use my warranty. They kept me updated while searching for a technician to fix my refrigerator, which wasn't cooling. Someone arrived promptly the next morning to help. Overall, I felt well-supported throughout the process.

2 months ago

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Verified Customer

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Alan

I had a mixed experience with the service. While they responded quickly to my air conditioner issue and provided excellent help, there were times when they lacked contractors in my area, causing delays. Communication could improve, as there were some errors with appointments. Overall, I appreciate their promptness but hope for better contractor availability.

2 months ago

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Verified Customer

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Lee

In a recent claim, when I contacted Choice in regards to difficulty that I was having getting the technician that they sent to complete the work, rather than help me or help the technician resolve the issues with the manufacturer warranty, they instructed me to contact the technician myself. I had already been waiting for the technician to figure out how to order the part for a month and a half and decided to just contact someone else.

2 months ago

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Verified Customer

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Michele

My gas oven was repaired by a friendly, professional service provider. The repair was handled quickly upon my request. This is my first request under Choice Home Warranty and so far I’m very pleased.

2 months ago

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Roger

After making our first claim to have some one come fix our electric clothes dryer, it to a week for someone to come inspect it. After he found out want was wrong, it took a another week to get the part and have him come back to put it in. We were without our dryer for over 2 weeks.

2 months ago

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Ella

repair from 2nd co sent for inop garbage disposal got the job done. personnel was friendly and efficient. 1st co sent was rude, never looked at garbage disposal and wanted payment above everything else.

2 months ago

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Verified Customer

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James

Choice Warranty has always been fair and responsive in handling my claims. Choice has provided me with a great experience from creating the repair ticket to assigning the provider and the timely completion at a fair price.

2 months ago

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Bignate316

I like that they are very timely and on top of your claim every step of the way. I dislike that they didn't cover more of the cost for my water heater replacement but at the end of the day they supplied a top of the line unit instead of a bargain barrel unit from Lowe's.

2 months ago

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Brett

What I like - They quickly schedule a local company to assess your problem. Oftentimes the repairs are done quickly if the problems are minor. What I don't like - They do NOT honor their contract. I needed a refrigerator replaced and they only offered me 900 to replace it. I eventually get them to up that amount to 1200 but that is still short of 3000 that is stated in their contract. I use CHW for coverage on two properties and they still shorted me. This company will repair the little things but look to stiff you on the bigger repairs. Ill be looking for a new company after this contract expires.

2 months ago

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John

We have had a fiasco with trying to have our attic fan repaired. The representative for first company assigned called us 10 minutes before arrival to say his company does not work on attic fans. We went back to square 1 and had a new company assigned by Choice. Even tho we provided all specifications for the unit and what was needed, he came unprepared and said he has to come back. A week later, not having heard from him (Sam at Bsquare Electric), we called. He didn't remember being at our house and had done nothing to get the parts. He said he would get the parts and come on Monday morning - the morning of the buyers' walk thru of our home; we settle on Monday. On top of that, even tho the contract says attic fans are covered, no mention is made of the cap. So, in addition to paying our $75 service fee, we now have to pay an additional $70 for the parts. This is totally unacceptable.

2 months ago

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Drew

Had my first claim at the end of June for my refrigerator. Claim process went well and contract was handled by Sears Home Warranty. Service call went well and it was determined that a new compressor was needed. After almost 2 months without a replacement part a new contractor was scheduled and and job completed within a week. I was also charged $37.50 for some service related work with the second contractor. Don’t understand what this is and is not stated in my contract. I was only supposedly only responsible for a $75 service charge which was paid with the first contractor. Overall this was the worst experience with a home warranty company that I have ever had

2 months ago

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David

getting my appliance fixed happened quickly, but so far, not worth what I have paid into the company since I started over a year ago, and turned in an issue with my pool pump, ok they said they would get someone to come fix it or change out the pump, after a year I just went ahead and did it myself.... when I told Choice Home Warranty manager about this, all he could say was I was wrong, they always get what they promise done.... so as far as I am concerned, I spent the money to cover my pool but they didn't live up to their part.... so scoring a 5 would take alot of work on their part....

2 months ago

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Arlene

Sadly, when my washing machine could not be repaired, the company did not "replace it" as stated in their advertisement. It took approximately three weeks for this decision to happen. Four days after reporting the problem passed before a repair man came. He diagnosed the problem and ordered new parts, and almost 2 weeks passed before the repairman came back, only to find the motor was not working and it no longer was being manufactured.( during this time, I continued to call for updates and was "put off") . Finally, I was told the washer would not be replaced and I would either receive a gift card to Lowe's or a check would be sent to me---note that this would take 30 days. I was shocked and quite upset when the amount would not even cover the cost of a washer. When my garbage disposal broke and could not be repaired, it was replaced as stated in the advertisement, thus I was dismayed when the case manager would not explain why the amount decided would be approximately 60% of a new washer, not including the additional expense of delivery charges, new hoses charge, etc. I'm not sure if the company has a change of management, or has been purchased. In my opinion, it has not honored its claim of "if it cannot be fiixed, we will replace" . After speaking with many representatives, I was assigned a case manager and after much discussion, I was allotted half the price of a new machine. In addition to buying a new machine, I had to pay for delivery and new hoses, as well as, take away expense of removing the old machine.

2 months ago

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Verified Customer

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Jeffery Keovorabouth

Choice Home Warranty delivers excellent service with prompt customer support and quick dispatch. Their fast response times make them a reliable choice for home warranty needs.

2 months ago

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Verified Customer

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Victoria Sicilian

They act fast to get help for you when they’re a problem. I’ve had a couple of claims this year as a new owner of an older home, so it was less worry for me knowing I would be taken care of.

2 months ago

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Robert McVay

Last technician from Aljanabi, LLC took more than two months to get and install the part. Very rude and disrespectful to my wife and mother when they tried to explain what the machine was not doing. Choice Home Warranty has done no follow up on any call to ensure it was resolved or to see if there were issues.

2 months ago

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Verified Customer

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Marc

Except for waiting6 weeks for a part, which was not the fault of Choice,the technician did a professional job and made sure the washing machine was working perfectly before leaving.

2 months ago

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Judy

So far there is nothing I dislike about this company except these things you want me to write something about and then I have a hard time sending them. I did call your company and let them know that the guy that came out to fix my washing machine was very knowledgeable and did the job very quickly.

3 months ago

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Tunishia

I'm pretty new to Choice Home Warranty but so far I have no complaints. They came out to review my air conditioner and told me what needs to be done. Gave me a shot of freon and was on the way. I think they're pretty good and yes I would recommend them.

3 months ago

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