Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Verified Customer

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Philip

My history is, it’s to expensive and when you need them you still spend a fortune with the people they send. I would and do council people not to buy these types of policies for their home or car.

2 weeks ago

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Verified Customer

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Betty

Repair man has been out 3 times to fix a microwave above my stove... It's been a month without a working microwave. He has to come out a fourth time. I don't understand why they just won't replace it. It's ridiculous. I don't recommend choice warranty.

2 weeks ago

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Amira

It’s okay but it’s to many stipulations. If I’m paying for a replacement that’s what it should be.I’m already paying for a technician to come out each time. I don’t like you make people pay upfront and there is no month to month. You’re basically locking me into a contract for a year. I will not be renewing this contract next year.

2 weeks ago

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Verified Customer

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Louis

First the warranty did not compensate me but for a faction of what it will take to replace my appliance. And I still haven’t received even that compensation. And when I asked to speak to someone above who called me the representative stated she was the boss and I could not discuss my case with anyone further. My second case Choice stated it was a previous issue and tefused to cover it.

2 weeks ago

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Stephen

Choice said they would replace my dishwasher and offered $246 to replace. When I said that was unacceptable they offered $357. I said that was unacceptable so they said they would come repair, after a repairman has been here 3 times and I’ve paid $225 service call. Meanwhile I am inundated with sales calls wanting me to renew my contract. So far I’ve been offered over $1,000, $700 some odd , and $660 to renew. I will never do business with Choice and I will tell everyone I know what a ripoff you str.

3 weeks ago

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Verified Customer

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Fran Patino

It was a pleasure working with Choice. The technician was very knowledgeable and helpful with the problem I was having with my AC.

3 weeks ago

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Verified Customer

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Jim

I have left Choice Home. I tried to get service on my HVAC unit, 100 degree days and unit not providing any cool air. I asked for service and was advised that someone would be here in 16 days. TOTALLY unacceptable, so I decided to leave.

3 weeks ago

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Verified Customer

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Regina

For the past 2 times I’ve called for service, the company they sent doesn’t show up on the day and time they’re supposed to. The last time I called for a leaking washing machine the technician they sent didn’t fix the problem. It was still leaking the next time I used it. When called to come back they refused and said that they already fixed it and they weren’t gonna come back. They also didn’t show up on the day they were scheduled

3 weeks ago

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Verified Customer

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Bill

I like the opportunity to have a coverage for home repairs. However, I am not happy with the response time to get repairs. There seems to be a problem getting companies to do the repairs in a timely manner. My most recent claim took about 4 weeks to get a service representative here. They rescheduled my apportionment 3 times.

3 weeks ago

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Verified Customer

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SA Stasey

Very new to Choice Home Warranty but have had a couple of service requests and am very pleased so far with their quick responses! Thank you.

3 weeks ago

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Verified Customer

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George and Anita Lauhoff

it is certainly worth having a home warranty company and at this point choice is an outstanding selection. Grateful to have them to call.

3 weeks ago

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Gary

Every experience we’ve had has been horrible. We’ve been without an air conditioner going on 6 weeks now in 90 plus degree weather with elderly people in the house. Called over 15 times to help expedite to no avail. Given the run around on part approval , Original technician they assigned quit the job because they wouldn’t approve the cost he submitted to make the necessary repairs. As of today it has burned reassigned and still has not been fixed. They also took over 3 months to for the board issue on our dishwasher. Not impressed with the service we received to date. When you call in for assistance all you get is a run around. Will be looking for a new warranty company when our policy expires. Buyers beware!

1 week ago

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Verified Customer

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Erin

I’ve bumped this rating up to a 2 because of the service that I recently had for an HVAC fix. However, policy and other docs not clear on repair of drywall and was extremely disappointed by the spin that I was given as to why my repair was not covered although there was nothing documented to prohibit coverage. At best, their documentation is poorly written and in need of clarifying updates; at worst, they’re not working with their customers in good faith. Seeking a replacement company as we speak.

1 month ago

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Verified Customer

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Randall

Your all's service sucks. My dad has been without his air for more then 2 weeks. It will not turn off when you turn the thermostat off. There have been two different companies that have came and looked at it . The first company got it fixed with the leak. The second company didn't even do anything. All they had to do was cut a pcv pipe and they did not do anything. They said they was going to order parts but didn't let us know which parts we needed. Now you all are trying to get a third company to come look at it but I haven't heard from anyone about coming to look at it. They are trying to find someone local. I still have heard no response. My dad has COPD and he needs his air on at night. He can't leave it on because it runs and doesn't cut off.

1 month ago

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Verified Customer

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Tim

I had some issues with overcharging related to my claim and repairs. The service was prompt, but I was charged for something that didn't exist, and I'm still waiting for a resolution on my refund. Additionally, there was a strange situation with my refrigerator that added to my frustration. Overall, I'm not satisfied with the handling of my concerns.

1 month ago

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Verified Customer

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Teresa

I had a good experience with prompt service for my washing machine issue, although it required ordering parts. However, I faced a frustrating situation with a repair person who didn't return after payment, leading to confusion about warranty coverage. Overall, service quality varied, but I appreciate the support received.

1 month ago

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Verified Customer

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Scott

I've had a positive experience with customer service so far; they've addressed all my inquiries effectively. However, I'm cautious about future coverage as we've only had limited interactions. On a recent warranty claim for my pool, they promptly fixed the issue, and they also replaced my garbage disposal without any hassle.

1 month ago

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Verified Customer

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Murl

I had mixed experiences with the plumbing service. They were responsive to my request, but I was disappointed when they didn't cover an internal repiping issue. However, they did a great job replacing a leaking faucet. Overall, their responsiveness is commendable, but coverage on plumbing issues could be improved.

1 month ago

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Llewellyn

I had a great experience with the service. They were prompt and resolved my air conditioning issue quickly after I submitted a claim. I've used them multiple times and have always received reliable service. Highly recommend!

1 month ago

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Verified Customer

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Leocriest

The customer support experience was frustrating. The representative struggled to clearly define what customer support means and repeated questions without providing satisfactory answers. Overall, I felt my concerns were not adequately addressed, leaving me unsatisfied with the assistance provided.

1 month ago

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Verified Customer

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Lisa

I found communication challenging due to language barriers, which led to some confusion with my plumbing issues. While one problem was resolved, I still have another that remains unfixed. I had to clarify details to the plumber, and it was my first experience using the warranty service. Overall, it was a frustrating process.

1 month ago

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Verified Customer

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Jim

The service was slow during a holiday emergency, taking weeks to respond, which was disappointing. I ended up fixing the issue myself. While I've used their services frequently, the technicians' performance was lacking. Overall, I would rate my experience as average.

1 month ago

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Verified Customer

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Kelly

I had a mixed experience with this service. They were prompt in addressing my air conditioning issue, which I appreciated. However, my previous interactions weren't great, leading me to question if I should recommend them. Overall, their quick response is a plus, but past negative experiences linger.

1 month ago

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Verified Customer

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Delphine

I found communication with support challenging as English isn't my first language. While my air conditioner was repaired quickly, I faced difficulties with plumbing issues due to miscommunication. One issue was resolved, but I still have another that remains unaddressed. I hope future interactions are clearer.

1 month ago

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Verified Customer

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Corey

I've had frustrating experiences with service appointments. It often takes too long to get set up, and I've had to wait days for urgent issues like a freezer problem. While there was a quicker response for a leak, overall communication and timeliness need improvement. I hope they can enhance their service efficiency.

1 month ago

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Verified Customer

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Gwendolyn

I had a mixed experience with customer support. They were prompt and responsive when I needed help, which I appreciated. However, I faced significant delays with a repair that took much longer than expected, causing inconvenience. Overall, while the initial support was good, the follow-up service needs improvement.

1 month ago

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Verified Customer

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David

I had a frustrating experience with the service. My wife was misinformed about our options, leaving her upset. Additionally, when our dishwasher broke, we were forced to wait for a distant service provider instead of being able to choose someone local. Overall, the communication and service flexibility were disappointing.

1 month ago

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Verified Customer

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Anonymous

I had a mixed experience with customer support. They responded quickly to my plumbing issue, which was great. However, when I tried to use my warranty for my sprinkler system, my claim was denied, leaving me unsure about the process. Overall, while the service was prompt, the warranty experience was frustrating.

1 month ago

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Verified Customer

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Brenda

I had a mixed experience with the service. Initially, it was hard to reach someone, which was frustrating. However, the repair for my hot water heater went smoothly. I also had an issue with my ice machine; while online scheduling was quick, the wait for service was longer than expected, but they were able to come out the same day. Overall, I appreciate the quick response once I called directly.

1 month ago

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Verified Customer

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Akshay

I had mixed experiences with the service. They responded quickly to my refrigerator issue, but the technician suggested replacement instead of repair, which felt unfair. I also faced challenges with plumbing repairs where the service fee was charged despite the items being repairable. Overall, while some repairs went well, others left me frustrated with the process.

1 month ago

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Verified Customer

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Susan Byers

Choice home warranty has been quick to respond to any claims I have filed. However, getting the part to fix my dishwasher has now taken well over a month. And I have no indication of when my dishwasher will be fixed.

1 month ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction Susan. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”.

Sep. 23rd, 2024

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Verified Customer

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Dwight

I generally have to find my own contractor. Choice then is not willing to pay contractors outside their network what they charge to do the work. This creates a problem when it is a contractor I know because th contractor will get shorted or I have to eat the difference by paying them myself. If Choice cannot provide the service at least pay for the contractors who do. I have had a home warranty for 14 years and the almost 3 years I’ve been with Choice, it has not been a good experience

1 month ago

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Verified Customer

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Pat

The last request for service was scheduled to fix my washing machine. The technician arrived and told me the machine needed a sensor and he would return Friday to repair the problem. He has never returned and no contact. I paid the service fee the initial visit. That was August 28, 2024. Today is September 19th. I need help!

1 month ago

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Verified Customer

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Jamella

It’s becoming really frustrating to open a claim, have a tech come out and then they don’t respond for follow up. I opened a claim for someone to come out and look at my washing machine. He told me I needed a new control panel and he would let me know once it came in for installation. Months went by and I didn’t hear from him. I opened a new ticket and this tech is telling me the same thing. He ordered the part and would let me know once it came in. It’s been at least 3 weeks and I haven’t heard from him. I texted and no response. It would be nice if these people were vetted better. I didn’t pay thousands of dollars for this service (only to still pay a service fee) for folks to not respond to me. At this point it feels like wasted money on both ends.

1 month ago

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Verified Customer

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Miguel

I've had the misfortune of dealing with Home Choice Warranty for the past few years, and their service has been an absolute nightmare. Every time I've needed to file a claim for a major repair, they've found a way to wiggle out of covering it. Their go-to phrase is "not normal wear and tear," which apparently applies to everything, including AC unit failures. It's as if they expect homeowners to magically predict and prevent every possible issue. But what's even more alarming is their subcontracting process. They hire subcontractors, who then subcontract to other companies, creating a layered mess of accountability. This leads to: •⁠ ⁠Delays upon delays •⁠ ⁠Poor communication •⁠ ⁠Lack of transparency •⁠ ⁠Subpar work quality •⁠ ⁠Finger-pointing between contractors When I've tried to address issues, Home Choice Warranty shrugs it off, claiming they're not responsible for their subcontractors' actions. Unbelievable! The customer service reps are unhelpful and dismissive, constantly questioning the smallest details and delaying resolutions. It's clear their primary goal is to deny claims and save money, not provide actual warranty protection. I've had enough. As soon as my contract allows (within the next 2 months), I'll be canceling my policy and switching to a reputable insurance company that actually cares about its customers. Warning to others: don't make the same mistake I did. Research thoroughly and choose a home warranty provider that prioritizes customer satisfaction and timely resolutions. Specific Issues: •⁠ ⁠Denied AC unit replacement due to "pre-existing condition" (despite passing inspection) •⁠ ⁠Constant delays and unreturned calls •⁠ ⁠Unhelpful customer service reps •⁠ ⁠Overly restrictive "normal wear and tear" policy •⁠ ⁠Subcontracting nightmare •⁠ ⁠Lack of accountability

1 month ago

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Verified Customer

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Lf

They are horrible! The 3 different issues we had took forever to resolve. The garage door opener took a month and we ended up paying for a new one ourselves as the tech said that it needed to be replaced not fixed that the CHW paid a small amount for. The non-working Air conditioning took over a month to resolve (with 90° -100° temps outside and close to 90° inside) - one diagnostic appointment, then two no-shows, then finally got fixed by another company. The bathroom exhaust fan that wasn’t working (a $370 unit with heat for a large bathroom) was replaced with a $21 fan (retail price). You can not talk to a live person, they ask you to leave a phone number for callback but they NEVER call back. The only communication is through messaging on their website. STAY AWAY FROM THIS COMPANY!!!

1 month ago

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Varda

I had a problem with the timing of the electrician to come, the company did not answer I called for 2 days left massages nobody I had a problem with the timing of the electrician I called the company for 2 days left massages nobody called back send 2 emails to choice, never received a reply, called the customer service the lady said she cannot do anything for me I have to call the electrician I explained to her I cannot reach them so she repeated she can`t help me, I`m a member of Choice and not the electric company I was expected to get help but it never happened

1 month ago

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Verified Customer

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Gloria

Choice worked hard on getting a quality heating & air service man to come to our home and find the problem. Very pleased. Very first time we had to use our coverage.

1 month ago

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Terence

Choice has been very good. Sorry it took me so long to get back to you I am having a shoulder replacement surgery Saturday so I have had alot of prep work to do.

1 month ago

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Verified Customer

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Lance

Very good service and well worth the price. I am only halfway through the contract and I had several significant repairs that would have cost more then the contract.

1 month ago

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Salvatore

Worst experience with any company I have ever dealt with in all my 84 years. Your company has made and missed 6 appointments. The 1 call where the service man Randy showed up and ordered the parts needed to make the repair on 08/19 to be shipped to my home arrived 09/04. Called 4 more times for an appointment again missed all of them. Today 09/11/24 my appointment between 9 and 12 AM was again MISSED ! No call no service. WHAT DO I HAVE TO DO TO GET CHOICE TO HONOR YOUR CONTRACT? THIS IS BEYOND BAD I THINK IT IS CRIMINAL. I RATED CHOICE 1 STAR BECAUSE IF I GAVE YOU ZERO STARS YOU MAY THINK I MISSED THIS PART> CHOICE IS WORTH ZERO STARS.

1 month ago

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Verified Customer

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Linda Whalen

Choice home warranty It was not good. I had an emergency and they would not come out on Thursday as I requested. I explained my AC was leaking and I etiei g the drip pan. I explained to Brian, the owner of the AC company I was referred to that I was going out of town early Friday morning and returning until Sept 24. I explained that I am 75 and live alone. He said his schedule was full and couldn't come until Friday. He asked if had a neighbor who would let them in. I do not. I found a friend who would fit while they came but he never gave me a time. I asked twice. I had no choice but to call a company. The cleaned the unit and repaired the cause of the leak. They charged me $500 00. I am asking that Choice Home Warranty reimburse me as their contractor refused to help me in my time of need in a timely fashion that would address the emergency.

1 month ago

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Verified Customer

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Melissa Wilson

I have had no issues with Choice Warranty. They have always been there when needed. Sometimes takes awhile to find a repair person but I don’t think that is a issue of Choice Warranty but one of the industry.

1 month ago

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Verified Customer

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Glenda

I like choice Home warranty, it has saved me time and money.they send the best technician s to do the job. Choice is very affordable and puts your mind at ease

1 month ago

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Celestine

I'm a new and first-time Customer with Choice Home Warranty. The service was very good...starting from Customer Service Admin Staff to the Repairman who solved my problem with my Freezer Door. They were all professional, friendly and very knowledgeable. I'm very pleased.

3 weeks ago

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Verified Customer

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Victoria Sicilian

They act fast to get help for you when they’re a problem. I’ve had a couple of claims this year as a new owner of an older home, so it was less worry for me knowing I would be taken care of.

2 months ago

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Verified Customer

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Robert McVay

Last technician from Aljanabi, LLC took more than two months to get and install the part. Very rude and disrespectful to my wife and mother when they tried to explain what the machine was not doing. Choice Home Warranty has done no follow up on any call to ensure it was resolved or to see if there were issues.

2 months ago

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Verified Customer

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Marc

Except for waiting6 weeks for a part, which was not the fault of Choice,the technician did a professional job and made sure the washing machine was working perfectly before leaving.

2 months ago

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Verified Customer

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Cheryl

The technician arrived onsite on time. He knew right away what the issue was and proceeded to fix it. He was professional and courteous. I would highly recommend this technician to anyone looking.

2 months ago

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Verified Customer

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Alex Soto

When a customer with Choice Home Warranty opens a new claim, and that claim gets assigned to a vendor; if the vendor decides to cancel the appointment, then the customer should be moved as a priority to get reassigned a NEW vendor, very very quickly. Instead, choice home warranty puts the customer back down the BOTTOM of the queue and has to wait 48 hours for a new vendor accept, BEFORE they even make it to the customers house. This does not make ANY sense whatsoever. Terrible

2 months ago

Choice Home Warranty Reviews