Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Tamara Russell Monticello, AR

Slow response. Didn't address my concerns in a timely manner

3 years ago

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Glenn Zidek Evans, GA

I renewed for 3 years 3 weeks ago and haven't received a new booklet

3 years ago

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John hinshaw Davenport, FL

Didn't cover my heat pump have proof they covered at least 3 others in my area

3 years ago

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Murrell Garland, TX

I had a leak and they weren't able to fix and won't cover it.

3 years ago

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Linda Dunn Knoxville, TN

I have had no air or heat for over a month they have not fixed it

3 years ago

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Terry Smith Euless, TX

Repair was not performed. Claim is still open after 4 weeks.

3 years ago

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Lisa Smith Dallas, TX

Because may claim is incomplete and no one has called me back.

3 years ago

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Heather Pay Idaho Falls, ID

They don't return telephone calls from their customers.

3 years ago

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Walker Norfolk, VA

I tried to use my warranty but they denied me.

3 years ago

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ELIZABETH ROGERS Saint Bernard, LA

They have not returned to fix the problem

3 years ago

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Joanne Huebner Green Bay, WI

Response time for claims is not very good.

3 years ago

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Randy Mainini Spring Hill, FL

Very slow response & you don't talk to a person

3 years ago

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Paul Scarpa New Hyde Park, NY

Not trustworthy at all. Always looking for a way not to pay.

3 years ago

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Robert Dallas, TX

They are hard to contact, hard to work with, little to no customer skills.

3 years ago

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Gaurav Desai Boyds, MD

Terrible exp, slow in getting issue resolved, does not cover most things

3 years ago

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Doreen Curtis Bowie, MD

Its one week now with no air and cannot get in touch with them

3 years ago

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Rommel Las Vegas, NV

I paid 1260 dollars twice for two properties and thay do nothing about my ac

3 years ago

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Matthew Caraway Goodyear, AZ

Too many qualification rules to abide by terrible service as well

3 years ago

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Gwen jackson Tucson, AZ

They have never addressed a claim entered 5///22 dishwasher.

3 years ago

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Gail Parker Pensacola, FL

I have NOT received by money for the stove I had that could not be fixed.

3 years ago

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Barbara LaCognata

because it took a week to get a repair man for a freezer that was not freezing

3 years ago

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Kurt Wenzel Cleburne, TX

Poor service takes long time to get a service scheduled

3 years ago

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Olivia Hernandez North Aurora, IL

Not to happy with the people they send out

3 years ago

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Michelle M Byers-Sosa Sun City West, AZ

Charged me 2 service fees for one job one tech 20 min work

3 years ago

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Juanita Coogle Louisville, KY

They deny most claims.the techs they get either dint show or call

3 years ago

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Edna Las Vegas, NV

Having problems with my water heater and they let me know what's wrong with it.

3 years ago

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Nancy Plano, TX

Repair person had 22 reviews online, and 21 of them were negative!

3 years ago

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dora Cleveland, TX

feel like the tech has no idea on what he is doing, (customer service is great)

3 years ago

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Loretta Bates Rockford, IL

My ac broke and it was going to cost me 4200 non covered cost.

3 years ago

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Henrietta Stevens Dacula, GA

They never want to pay for anything even doe they take your money each month

3 years ago

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Fred Ortiz Bellmore, NY

Takes a long time toget someone to repair item

3 years ago

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Kathy or Robert Emerson Cincinnati, OH

did not like the customer service rep total

3 years ago

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Doris Park Jourdanton, TX

Repairmen are not reliable or skilled at their trade

3 years ago

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Walter Manners Athens, GA

still waiting to get my dishwasher repair after 3 weeks

3 years ago

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Gary Gardner San Lorenzo, CA

Poor Communications with their technicians

3 years ago

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Joan Egizii Temple, TX

Oven door still not fixed. Began process mid July.

3 years ago

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Jason heyse Leander, TX

Air conditioning not diagnosed correctly I NO PAY

3 years ago

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james provost Midlothian, TX

customer service is not on the same page as your customers

3 years ago

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Elizabeth Horvat Germantown, MD

No one ever calls me back to discuss my claim

3 years ago

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Lynne Plaugher Scottsdale, AZ

i have had 3 appointments and never had a repairman show up or a phone call.

3 years ago

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Jordan Stoykov

Horrible customer support, rude people, incompetent staff

3 years ago Edited January 10, 2024

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Patty Merrimack, NH

AC way broken for 3 weeks ended up in the hosp twice because of heat

3 years ago

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Monica A. Flores El Centro, CA

I've been a Customer since 2012 and most of my claims are always denied.

3 years ago

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Jeffrey P. Dragon

dryer still not repaired and you undercut me on the cost to replace the washer

3 years ago

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christina antoine New City, NY

Hard to get things fixed and send people who can't fix the problems

3 years ago

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Susan Storer Birmingham, AL

I have not heard from them in over a eeek after three phone calls.

3 years ago

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Troy Geist

It's taken 6 weeks to get a technician to fix my refrigerator,and then you denied the the claim

3 years ago Edited January 10, 2024

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Natalia Ramos Lexington, KY

Horrible experience. Customer Service does not meet client's needs

3 years ago

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Kenneth Cook Stone Mountain, GA

The worst customer service they do not follow their own contract

3 years ago

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Edwin James Lutherville-Timonium, MD

Have had no claims at all until this time and it was not honored at all

3 years ago

Choice Home Warranty Reviews