Choice Home Warranty: Read 47,871 User Reviews From Real Homeowners

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Robert

Very slow response. Well beyond the 24-48 hour window.

1 year ago

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Gus

The policy is sham! The restrictions are more than the coverage!!

1 year ago

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Teresa Knight

Horrible to try to work with. One dept doesn’t communicate with the other!

1 year ago

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Elizabeth Geisler

Have a repair or replace policy and they pretty much cover nothing.

1 year ago

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Linda

Not what I expected. Very average. They could do better

1 year ago

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KASANDRA WEBSTER

They haven’t done what they said they would do when I signed up with them

1 year ago

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Harold Scroggins

Did not cover what they said they would.

1 year ago

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Anthony

Lack of empathy by agent in the face of an emergency.

1 year ago

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S

I am not happy with the resolutions on my appliances that have needed repairs.

1 year ago

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Judy Smith

Never covers anything. Always finds a loop hole. Worse coverage EVER

1 year ago

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Mirna

Most of my claims were declined. Waste of money and time.

1 year ago

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Sharon Sutton

No customer service. No communication. Unsatisfied

1 year ago

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Kimberly

Poor customer service, I could not talk with anyone reference my claim.

1 year ago

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Gary Noble

Waiting 5 weeks for air conditioning in the Az desert for CHW to come through.

1 year ago

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William

Still waiting for my oven to be replaced

1 year ago

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Eddie

The service has not been available when needed.

1 year ago

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Laura

Customer service is nonexistent. Amount paid is ridiculously low.

1 year ago

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Sharon

They increased the service fee without notice.

2 years ago

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Dan Palmeter

Terrible experience for six months u til the final guy came out who was A+

2 years ago

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Barbara Swihart

Still waiting on my lowes card to replace my microwave.

2 years ago Edited July 12, 2024

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Leo Landry Auburn, MA

Poor communication. Don't adhere to the two policies that I purchased.

2 years ago

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Valdor Broomall, PA

CHW took my money and never fixed my stove or replaced it or sent me the check!

2 years ago

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Denver

THE AMOUNT YOU ARE PAID FOR YOUR CLAIMS AND LONG PAYOUT TIME RECIEVED

2 years ago

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Pete Bibby

I've been waiting on them for over 2 weeks to settle our claim on our AC unit.

2 years ago Edited July 8, 2024

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Michael Shreveport, LA

Coverage is inadequate and too many hidden restrictions

2 years ago

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Thelma Birmingham, AL

My claims have Not been resolved as of today

2 years ago

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Laura Macomb, MI

Poor response to plumbing issue. Please see below.

2 years ago

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H P Parkville, MD

Communication and customer service is sub par

2 years ago

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Robert Mckenzie Ellenwood, GA

Service has been horrible after initial co-pay that paid Choice $85.00

2 years ago

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Robert Ellenwood, GA

Horrible experience never heard back from my claim status force to wait

2 years ago Edited January 12, 2024

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Anthony Ramon

Either slow or unable to assign a licensed contractor within 24 hours.

2 years ago

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Carol Valparaiso, IN

Very slow response, no contractors, etc.

2 years ago

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Craig Fletcher

Very confusing, missed messages, and no responses.

2 years ago Edited January 4, 2024

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Patrick Pekin, IL

Its been 14 days for the parts to get to my house.

2 years ago

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Esther Vanderzanden Portland, OR

They refused my first claim. Wear & tear.

2 years ago

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Russell Kissimmee, FL

Did not cover pool spa that I was told was covered when I renewed

2 years ago

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Devyne Blessings Lawrenceville, GA

AWFUL! 3 months later and my refrigerator is still not fixed

2 years ago

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Al Glueckert Portland, OR

Took 2 months to fix a dryer not accaptable

2 years ago

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Larry Washington Dallas, TX

Have been waiting 1.5 weeks for an additional response from Jennifer P!

2 years ago

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Frank Bouvia Missouri City, TX

The contractors are inexperienced. Too much time to get things resolved

2 years ago

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Bob Streator, IL

their bad faith do nothing attitude. claimp ending for over 8 months.

2 years ago

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E G Elizabethtown, KY

Company does not follow through with getting service promptly!

2 years ago

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Carol Seminole, FL

Did not pay for new air conditioning unit when old one failed

2 years ago

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Norman Koyamatsu Las Vegas, NV

Questionable coverage on water heater. Cost almost $900 to replace.

2 years ago

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Gary GA

Too long to assign a plumber. Took 3 weeks for him to show up.

2 years ago

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Larry Petchenik MN

They do not stand by their commitment. If it's expensive they turn it down.

2 years ago

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felix vasquez

They didn't get the job done this was the 2nd time. Another co took care of it

2 years ago Edited October 4, 2023

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Kelsey Stockbridge

Very mis-leading information,not helpful

2 years ago

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Lisbeth Alvarado Milwaukee, WI

Did not respond to a claim in a timely manner

2 years ago

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Willie Allen Fairburn, GA

The service fee is too much and you all deny too many claims

2 years ago

Choice Home Warranty Reviews