Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Marc Jourdain

The claim manager was courteous and professional

3 years ago

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Ruben Chevres Clermont, FL

As of today, excellent and very agressive in a good sence.

3 years ago

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Ed Schnakenberg Roy, UT

Michael L was very helpful and informative.

3 years ago

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Chirayu Patel Decatur, GA

You denied me on a claim that wasn’t a pre existing issues . You replaced a part that caused my compressor to go bad .

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Ramiro Guerrero

Fast responding to any service call great service

3 years ago

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Robert Towne Lakeland, FL

CHW has denied every claim I submitted. I paid $1700 for 3 year contract, all claims denied. I would never recommend CHW.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 3rd, 2022

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Blake & Kristi Evans Dallas, TX

Speed of service and professional attitude is outstanding.

3 years ago

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Abdur Harper

Easy sign-up policy Professional service Easy to work with

3 years ago

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Patricia Hollomon Fort Lauderdale, FL

I love the speed in which the job is finished.

3 years ago

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Michael Cataudella Plainfield, IL

Respond quickly to my claim! Don the plumber was great

3 years ago

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Ed Sullivan North Easton, MA

Very happy with Choice nice people Keep up the good work

3 years ago

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Marilyn Geimer Charlotte, NC

Just signed on. Luke was excellent help.

3 years ago

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Jeff Haremski Denver, CO

Prompt, competent, reliable, professional service.

3 years ago

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Kay Bynum Fort Worth, TX

You are NOT covering problem. Mildew n insulation falling down n needs UV light u don't cover repairs

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 28th, 2021

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Chris Peterkin Las Vegas, NV

Quick and easy process. Problem was fix in a very timely manner.

3 years ago

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Katisha Mclin Louisville, KY

They got me best plumber and they was very kind and helpful

3 years ago

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Joseph Orsini Lakeland, FL

The person I spoke to seemed honest and knowledgable

3 years ago

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Lynn Butler Granbury, TX

will not reimburse me for charges after Star Services told me to use my pool company for replacement and I paid the $85 as per contract. Scam

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Dec. 28th, 2021

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George Higdon Charleston, SC

Fast, knowledgeable technicians. Easy to work with.

3 years ago

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Corey Johnson TX

The technician was informative helpful and efficient.

4 years ago

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Kelmarie Balado Claymont, DE

Myles R explained everything and provide a good rate.

4 years ago

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Rogelio Orta Gardena, CA

The promptness of service, it's commendable.

4 years ago

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Rupali Subhankar Springfield, VA

very slow service. Bad technicians . washer has not fixed in almost three weeks. will drop thus insurance as soon as i can. .

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Thomas Barry Round Rock, TX

Matthew was really good and explained everything!!!

4 years ago

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Joel Ruiz

He's very punctual, and he does a great job.

4 years ago

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BOB MILSTEIN Palm Coast, FL

Very friendly and professional service A+

4 years ago

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Al Jacksonville, AL

I talked with Miles who was very helpful

4 years ago

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Valerie Moore Ocala, FL

He was very professional and informative,

4 years ago

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can sil New York, NY

It was quickly resolved a Yvette was extremely helpful nice

4 years ago

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Bunty Oberoi Chicago, IL

You respond quickly. The people are friendly

4 years ago

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Michael Reynolds Conyers, GA

The technician was extremely knowledgeable.

4 years ago

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Sasidharan Vijayakumar Chicago, IL

It was breeze from creating a claim to schedule to fix.

4 years ago

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Chhaya Shah Acworth, GA

Good service Quick response I like it

4 years ago

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Reg Young Fort Worth, TX

Replaced dryer coil and tub roller. Would hire again.

4 years ago Edited May 31, 2022

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Metch Shafer Villa Rica, GA

If it is something quick and less expensive they will pay. If it is an itwm that cist and needs to be replace they will fine way to not pay for it

4 years ago Edited December 2, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Dec. 10th, 2021

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Jeanette Kimbrough Albany, GA

Tony had a good attitude and that good enough for me.

4 years ago

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Steven Spak Mukwonago, WI

Easy process filing claim still waiting for Tech to call.

4 years ago

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sargon yosep Wheeling, IL

Very professional tech. They were on time

4 years ago

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RahHenry

I had a decent experience with customer support; they were responsive and helpful. However, I recently faced a plumbing issue that left me a bit frustrated. I struggled to recall the specifics during the conversation, which may have hindered my ability to get the assistance I needed. Overall, while support was good, I wish I had clearer guidance for my plumbing concern.

4 years ago Edited April 24, 2025

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Hessie Spain Beaumont, TX

Not a good Company to do business with. They renew without letting you know. They don't replace your items like they say.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 22nd, 2021

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Denny Childers Radcliff, KY

the technician was extremely polite and most helpful

4 years ago

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JoAnn Abdo Charlotte, NC

The plumbers were excellent, fixed the problem.

4 years ago

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Terry Dahlem Round Lake, IL

This is my first claim and it went very smoothly.

4 years ago

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JP Hermitage, TN

Service was excellen. Prompt and professional.

4 years ago

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Govind Patel Cumming, GA

I do not have to look for repair company

4 years ago

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Todd Ross Jonesboro, AR

Denied claim. Had a call and explained what is wrong. They said they would call back within 24 hours with a fix A week later still having heard back

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 18th, 2021

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Sandra Washington Rockwall, TX

The guys were very friendly and professional.

4 years ago

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Carla Johnson Fort Worth, TX

The speed which they get the job done is great.

4 years ago

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JORGE MARTINEZ Phoenix, AZ

Great customer service department and rapid response.

4 years ago

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helaina400@aol.com New York, NY

Mostly good. One provider did ghost on me but Choice got a new one for me.

4 years ago

Choice Home Warranty Reviews