Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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william C. Duba McKinney, TX

The tech that came to the house yesterday was professional.

4 years ago

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Russell Lucas Aurora, IN

One star is two high. Two claims and two denials have cancelled the policy. Who needs a policy that does pay repair claims?

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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Jeanine Rego Las Vegas, NV

The technician was efficient and knowledgeable

4 years ago

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Jerry Ocala, FL

It works. One call and a Claim is processed.

4 years ago Edited January 10, 2024

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Dave Sixta Littleton, CO

No pressure sell. And good explanation of service

4 years ago

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Ken Ellithorpe Woodstock, GA

Prompt response, acknowledging the claim

4 years ago

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Wayne Allen North Myrtle Beach, SC

Response to the problem was immediate and positive

4 years ago

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Jill Manning Green Valley, AZ

Y'all hard to reach. Wait time to complete a repair is a month. I'm not happy with your phone contact either.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 23rd, 2021

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Simon Ortiz Mansfield, TX

Maintenance man was very well prepared and knew what he was doing.

4 years ago

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Thomas Genzale Easton, PA

Choice responded to my problem immediately.

4 years ago

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Joyce Green Cove Springs, FL

Very quick and efficient service every time.

4 years ago

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Melissa Carter Leonardtown, MD

Waiting for part but was pleased with our first meeting.

4 years ago

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Johanna Medina Orlando, FL

Prices are very competitive, but too many calls during work hours.

4 years ago

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Maggy Tishfield Lakewood, NJ

So far we are satisfied. Had our refrigerator and garage door opener repaired.

4 years ago Edited September 27, 2021

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Donnie Buie Shallotte, NC

Technician arrived on time and was very professional.

4 years ago

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Ron Borella Orlando, FL

They have ways around everything. Ductwork is covered.....except. This is where they win and you lose.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Aug. 19th, 2021

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Cathy Workman Mooresville, NC

Worth the money. Great customer service!

4 years ago Edited November 3, 2023

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Donnie Kuykendall Ward, AR

I was lied to big-time on the prices. I was quoted 496 for 13 months and 65 dollar service charge. Not 594 and 75 service call

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 19th, 2021

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Denise Jones Jones Houston, TX

CHOICE Always addresses my call in a timely manner!

4 years ago

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Jennifer Estrada Charlotte, NC

Great plans to chose from.Awesome techsthat came out.

4 years ago

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Matt Heller Hornell, NY

Quick response to me search. Sounds like a good plan

4 years ago

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Dr. Harold Tarriff Hillsborough, NJ

Henry was on time, quick and competent. Very pleased.

4 years ago

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Kristine SPIVEY Poplar Grove, IL

Continue to be discriminatory and not honoring contractual agreements. Very disappointed and I will be switching next year when my contract is up.

4 years ago Edited August 4, 2022

Reply from Choice Home Warranty

Thank you for your feedback. We apologize about the delay in response. Our records indicate you have been in contact with a representative. Thank you for being a valued customer of Choice Home Warranty.

Aug. 16th, 2021

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Angel Shamblin Miami, FL

They was very professional and knowledgeable of their job!

4 years ago

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Rosa Capellan Spring Hill, FL

Prompt service all fixed. I’m very satisfied

4 years ago

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Anthony Howlett Jackson, MS

They respond to my claims very fast. They're the best.

4 years ago

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Mary Tattics Reno, NV

I've always had great customer service with this company

4 years ago Edited July 7, 2023

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Courtney Jones Mooresville, NC

No experience yet. It was very easy to sign up

4 years ago

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Jack Eigensee West Chester, OH

Called about a problem and they responded quickly.

4 years ago

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ALI Nizama Las Vegas, NV

excelente services , fixed my a/c the motor

4 years ago

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Bimpe Faleye Las Vegas, NV

Courtesy Friendliness Efficient Responsive

4 years ago

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Eli Reifer The Colony, TX

VERY PROFESSIONAL AND PATIENT WITH ME DISCRIBING THE ISSUES

4 years ago

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TC Raleigh, NC

Tech came quickly and resolved what turned out to be a simple fix.

4 years ago

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GalaxyGodTanka Summerville, SC

Good. Repairs were quick and easy. Friendly

4 years ago

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Robert Jahnke Seminole, FL

Too many claims were denied over the past six years. I have replaced 2 A/C units and water heater on my own. Not worth the money or aggravation.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 4th, 2021

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Marin Alsop Baltimore, MD

I switched from AHS and Choice has denied every single claim. After spending $5,000 on two long term warranties, I am hugely disappointed.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Aug. 4th, 2021

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TAMMYE DUCKETT Memphis, TN

The agent was friendly and lessen to all of my concern

4 years ago

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Cham Kong Chicago, IL

Daniel did a great job with providing me options!

4 years ago

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Kevin Simpson Huntsville, AL

Choice Home Warrenty response to my claim was FAST.

4 years ago

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Zero Two Zachary, LA

Everyone is great! My technician was awesome!

4 years ago

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Tony Swansson Fort Worth, TX

Easy to make a claim and Choice is quick to acknowledge.

4 years ago Edited January 10, 2024

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Katina Malone North Augusta, SC

Quick turn around in new requests with a schedule appt

4 years ago

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E. Diaz Houston, TX

Great job by Tech who serviced my AC unit yesterday

4 years ago

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Gabby A Norristown, PA

It took 11 days for someone to come and repair my washing machine. That is too long.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 29th, 2021

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Cornelius King Buford, GA

Quick and easy to enroll over the phone.

4 years ago

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Myra Fenison Austin, TX

Just signed up! Very helpful and very informative!

4 years ago

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Teri Wise Raleigh, NC

Very responsive. Quick scheduling. Good coverage.

4 years ago

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Danny Thomas Sr. Albany, GA

Great service. They came out quick and found the problem

4 years ago

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Mechelle Smith Garland, TX

Choice home warranty is a scam. Nothing is ever covered. They always find a loop hole to get out of paying for anything.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 29th, 2021

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DaytonDave Dayton, NV

So far, so good. I'll let you know more, if and when I file a claim.

4 years ago

Choice Home Warranty Reviews