Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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clarence mahaffey Ooltewah, TN

The customer service is great at explaining all the details of my warranty.

8 years ago

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Barbara Ford Black Mountain, NC

The gentleman that I spoke with was informative, polite and helpful.

8 years ago Edited September 14, 2021

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Manohar Muttreja White Plains, NY

very quick response & technician assigned to fix the appliance.

8 years ago

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Sharon Payton Carthage, TN

I can only rate the young man I spoke with, he was very polite and very informative.

8 years ago

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Anonymous Carrollton, TX

I tried to buy this product got great communication through email, but when I called could not get through to a live person. So I went with another company

8 years ago

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Marvin Alvarado, TX

The web page was very easy and excessable. Easy to fill out.

8 years ago

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Wayne Texarkana, TX

Took care of my problem. Serviceman was friendly, professional introduced himself.

8 years ago

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Anthony Allen McKinney, TX

Simple claims process. Quick service set up after initial call.

8 years ago

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Milo Richardson, TX

Your Choice Company and Mr. Smith were excellent and prompt service providers

8 years ago

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steven savitz Bessemer, AL

everything fine...so far. we shall see when the appnt comes around

8 years ago

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Iris kleidermacher Winter Garden, FL

every time I call for somting it's not cover and when some one come to fix the try to sell you things

8 years ago

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Kim Keel Ocala, FL

Customer Service Rep was awesome and made the setup very easy

8 years ago

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Yolanda Harrison Corpus Christi, TX

JUST MADE A CLAIM ON MY INSIDE AC AND THE CALL BACK REPRESENTATIVES WAS VERY RUDE AND HAD NO PATIENT.

8 years ago

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Ron Burick Mesilla, NM

Great customer service, explaining coverage, options, and terms.

8 years ago Edited September 14, 2021

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Anonymous

The salesman lie and deceive you to get their business and then when you have a claim none of it is covered. I don't appreciate the sleazy way they do business.

8 years ago

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Steve Visoski Rowlett, TX

Service has been very good, and I am glad to be able to extend my warranty.

8 years ago

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A new customer Abilene, TX'

no. not business. it is competitively priced and cheaper than others...there was a promotion sale when I bought

8 years ago

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AARON JENKINS Chickamauga, GA

they always try to find a excuse not fix the probraum. they never repaired anything under warranty,i think the people they under to do the repair is in the bed with them.

8 years ago

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Eyad Skaf Chino, CA

Great and fast response. follow up of claim and immediate dispatch to repair

8 years ago

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Vijay Agrawal

Choice Home Warranty does not cover everything they say when they sign you up! Please be aware of this company who is promising more than what they can deliver.

8 years ago

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Sann Mount Juliet, TN

So far every experience with Choice has exceeded my expectations.

8 years ago

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Kyle Lisa

We are not that satisfied with Choice Home Warranty and their customer service is very poor.

1 year ago Edited June 21, 2024

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Rei Wilson Hollywood, FL

Person was nice but special offer should be offered at six months so you can experience and save for it

2 years ago

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Chuck Kati Buckhannon, WV

Very Poor Service Warranty Not Being Honored Problem Still Not Resolved (We are going on 17 Days Since the Claim was opened) All I get is excuses, no results on my Toilet issue!

2 years ago

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Rafael Orange City, FL

They are horrible they claim to repair this or that but in their contracts they have many exclusions so read the fine print andbe prepared to have incompetent companies come to your home many F rated by BBB

2 years ago

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Lanita Ross Baltimore, MD

This was my first time using the service. It was easy to file claim. So far so good.

2 years ago

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Norman Ortiz El Paso, TX

The gentleman handling my request was cordial & professional. But I have not tried the service just yet?

2 years ago

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Nini New York, NY

Choice home warranty Guarantee worked flawlessly for my budget cost whereas plan repairs.

2 years ago Edited June 22, 2023

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Sally Garcia San Antonio, TX

This is my plan they take long to fix appliances my case my fridge I was without one fir 3 months with my kids all my food went bad they don't reimburse fir food

2 years ago

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Unhappy Customer Long Beach, CA

Unfortunately, this company has a merge with home warranty of America. I was told since February 2022, and since then I’ve had nothing but issues. From a horrible customer service to horrible service technicians.

3 years ago

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Kenneth Britt Waldorf, MD

Great rates. With this changing economy and living on a budget this was the perfect company to choose.

3 years ago

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Gregory Caldwell Rockledge, FL

Customer service experience is always great and handles all my home needs in a timely manner

3 years ago Edited January 17, 2024

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Maria Las Vegas, NV

great customer service! Luke P helped me with getting the most discount from Choice Home Warranty.

3 years ago

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Doug Foerch Vernon Hills, IL

It’s a decent cost vs quality of service. We put in two claims. One was covered well and the other one was only partially covered.

4 years ago Edited December 16, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Brenda Anderson

I had a membership with Choice but was not pleased with their service. My salesman promised me that they covered pre-existing conditions and they do not. I canceled my membership and they kept almost half !!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Katherine Carter Burlington, NC

Daniel had excellent customer service. Answered all my questions and made me feel comfortable

4 years ago

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Chelsea Gangadeen Washington, DC

It appears that a lot is covered, and it is easy to put in a claim. But some things are not clear and end up not being covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Jerry Pursell

Response time lousy , appointment four days away

4 months ago

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Augie M

No response to repeated requests ... do not do anything with this company

4 months ago

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Verified Customer

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Troy

Beyond basic repairs, CHS simply will NOT pay!

9 months ago

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Verified Customer

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Sreeharsha

you don't care about your customers really

9 months ago

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Verified Customer

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Patrick

Unresolved issues b case manager. Jean was not responsive

10 months ago

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Verified Customer

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Willie E Gilbert

The contractors are small and overbooked

10 months ago

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Verified Customer

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Sanjay

LAME EXCUSES PLEASE DO NOT WASTE YOUR MONEY

10 months ago Edited July 3, 2025

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Verified Customer

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William

Very slow service no piece of mind moving forward!!!!

11 months ago

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Joey Raskie

They don’t know the definition of Modification vs replacement of the same part.

8 months ago

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Verified Customer

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Joseph

Choice declined or request to repair the pluming problem in the bath room.

1 year ago

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Verified Customer

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Randal Dubois

It was the worse thing ever, I wish I had not purchased this insurance

1 year ago

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Verified Customer

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Vinay

I had issues with my washing machine not spinning and my ice maker malfunctioning. They ordered parts and returned to fix them, but the warranty didn't cover the repairs. Unfortunately, the washing machine still wasn't repaired, and my concerns were dismissed. Disappointing service overall.

1 year ago Edited May 1, 2025

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Verified Customer

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James

I had a frustrating experience with customer service regarding a missed technician appointment and issues with my water heater and refrigerators. The technician failed to show up, and when I called, I was put on hold without resolution. My water heater was deemed fine despite rust, and the refrigerator issues were mishandled, leading to further delays. Overall, I felt unsupported and dissatisfied with the service.

1 year ago Edited April 30, 2025

Choice Home Warranty Reviews