Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Cathy Sowers Springfield, IL

I've not received any of the info about my contract. I am not happy over this and this delay could be reason for cancellation.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 4th, 2019

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L. Tokunaga Schertz, TX

Your excessive follow up is over the top. Two calls a month would be tolerable. However 3-4 calls a day is borderline harassment.

6 years ago

Reply from Choice Home Warranty

We apologize for the inconvenience this may have caused you. Please email us your contact information so we may an submit this request to our IT department to place your information on our do not call/do not email list.

Please email us at

Dec. 31st, 2018

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Cara Landers Plainfield, IN

The men that came out both were very nice

6 years ago

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Mitch Franklin, TN

Buyer beware. It took them 3 weeks to send someone competent to fix our dishwasher and they will find any technicality to not cover you.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Dec. 17th, 2018

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JEFFREY DAY Lake Havasu City, AZ

THEY SHOW UP WITHIN 2 DAYS AND HAVE NOT HAD ANY HASSLE.

6 years ago

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Fran Henderson, NV

Pleasant, efficient, timely, professional

6 years ago

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Danita Edwards Shreveport, LA

Fast getting technician out . Problem solved quickly

6 years ago

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Velma J Cundiff

Shawn was very helpful. Glad I joined CHW.

6 years ago

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Harry Shackelford Bagley, IA

Sales staff were helpful. Friendly and very informative.

7 years ago

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C. Brown Grayson, GA

The service was very timely. Good job!

7 years ago Edited January 10, 2024

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Joanne Miller Mesquite, NV

They were quick to respond, just waiting to find out about the repair.

7 years ago

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Juan Hammond, IN

They came in a fast timely manner great service

7 years ago

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Mary Charlestown, MA

Informative, reassuring and knowledgeable

7 years ago

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Lawrence James Cincinnati, OH

Heating failure was fixed ahead of schedule

7 years ago

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Patricia R McLean Buffalo, NY

Very happy. Hard worker. Very neat. Took off shoes

7 years ago

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becky North Richland Hills, TX

Ive never had any issues. The response is fast!

7 years ago

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Linda La Vergne, TN

The two plumbers showed up on time and did a good job.

7 years ago

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Alvin Miles Spring, TX

great professionalism and knowledge of their business

7 years ago

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Vin Plano, TX

It is a fraud company. Does not want to pay $370 repair cost instead misguide you to replace new dishwasher of $1000 to throw away price.

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly to further assist.

Oct. 18th, 2018

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Chris Bell Surprise, AZ

Very good at getting quick response for claim

7 years ago

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Natalie L Smith Snellville, GA

The Plummer came and plunged my shower a couple of times asked for the deductible and left. My shower is still backing up.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly for further assistance.

Nov. 5th, 2018

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Linda Charlotte, NC

Everything went smoothly and as planned. Very satisfied.

7 years ago

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john s russo Plantsville, CT

takes too long to find a repairman but so far all have beed very good

7 years ago

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Fred Griffin, Jr. Eustis, FL

Ryan had excellent customer service skills

7 years ago

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Alan Constantineau Naples, FL

Took too long it was my a/c should be looked at in 24 hours took 58 hours before they came

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 1st, 2018

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Kellie L Paulsen Hutto, TX

Ac fixed same day. Claim easy to submit

7 years ago

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Paul Jones Pine Bluff, AR

It was very easy to join and hassle free

7 years ago

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Lainey Schaefer Cantonment, FL

Ralph did a great job of explaining options to me!

7 years ago

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dolores racioppi Milford, PA

My first claim was a nightmare. I was reimbursed only half of claim.. My second claim was handled was satisfactory.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 18th, 2018

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Fred Heyward Sicklerville, NJ

promp and very good service. highly recommend

7 years ago

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Shawn Springfield, VA

Great response time, excellent service!

7 years ago

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william butler Loxahatchee Groves, FL

The service was good but not complete the technician was knowledgeable.

7 years ago

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Nancy Zimmer Indianapolis, IN

Trying to get someone to talk to is impossible! Not happy with the service as there are WAY TOO many restrictions on how to get the claim.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Based on the information that we have obtained, you were not satisfied with our policy and the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 10th, 2018

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Donna Brombacher Allen, TX

Negative. I have been on the phone with them for over 2.5 hours to resolve an air-cond. issue and it is still NOT resolved.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 31st, 2018

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Daren Dayton, OH

Many other home warranties cover more products. Normal wear and tear is not covered with this company...what is the point of a home warranty then?

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Jul. 31st, 2018

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Sharon Greco Fort Lauderdale, FL

Technician was on time, friendly and did an awesome job.

7 years ago

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Addaryl Quinn Oklahoma City, OK

Sick sent a plumber out he cut a hole on my wall to find the leak and didn't fix the leak or the hole in the wall

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 25th, 2018

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thomas howard Jacksonville, FL

Rachel A was very helpful and sold me on the value of the 5 year plan.

7 years ago

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Kurt Kalkstein Verona, PA

Not complicated at out . Repairman they sent were great

7 years ago

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Carol Howlett Noblesville, IN

Very happy with their performance this occasion.

7 years ago

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Joel Joyce

They always answer the phone, they've always come through if anything went wrong and made it right. They do what they say they're going to. I think they're one of the best companies out there, the most economical public service the services always been actually answer the phone they've done exactly what they said and I will continue to work with them and renew with them

7 years ago Edited January 10, 2024

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Dennis Priestgreen69 Charlotte, MI

GREAT PRICE WELL INFORMED VERY COURTEOUS, FELT WELCOMED

7 years ago

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John M Thomas Rayville, LA

The person I talked with was professional and very helpful.

7 years ago

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Beverly Houston, TX

My my experience with choice home warranty terrible . just want to take your money. I would not recommend no one to this company ..

7 years ago

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Nick Thomas Las Vegas, NV

Fast response, great technical support, positive resolution

7 years ago

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Anonymous Blue Ridge, VA

The person I spoje to was rude and actually hung up on me! Now this,company calls me 3 times a day and I block their calls. AWFUL!

7 years ago

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Francis Itasca, IL

Excellent customer service. I just joined.

7 years ago

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Mohammad Azhar Concord, NC

Had to wait more than 50 minutes to connect with a service rep on the phone and when she transferred to the supervisor the call got disconnected

7 years ago

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Ivonne El Paso, TX

The rep could have been friendly being that we are new customers. He sound annoyed.

7 years ago

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Mr. Fixit Jonesboro, GA

Tech was on time, informative and prompt. Very knowledgeable about Refrigerator

7 years ago

Choice Home Warranty Reviews