Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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Dave Bradley Ridley Park, PA

I do like the service. It however often takes much longer than the six hours indicated on the website.

3 years ago

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Joseph Boisvenue Magee, MS

Contractor was very knowledgeable and used his time well. However the cost to me was too much to replace the a/c system.

3 years ago

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John Scott Wake Forest, NC

Very pleased with the service provided by Central Vacuum Experts. All issues resolved.

3 years ago Edited September 27, 2023

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Mary Pelham, AL

I receive prompt response to my request for assistance. All the contractors have been great

3 years ago

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Carol Sun City, AZ

Quick response from both Choice and the service company that came out for the repair work.

3 years ago

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Tom Valparaiso, FL

Absolutely a big rip off! They never can find a company that will work with them. Then they tell you to use your own company and they will reimburse you, but they make it so difficult that you finally give up.

3 years ago

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Terri Stoller Minneapolis, MN

Not responsive- very difficult to get ahold of a real person. Online tool doesn’t address many issues. Too long of lag to get critical appliances repaired!!!

3 years ago

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Joe Cooperrider

Have opened claims several times over the years and have been extremely happy with every claim

3 years ago

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richard montano Waipahu, HI

Fast, and very easy to use. Technician came out next day and fixed my washing machine.

3 years ago Edited September 5, 2023

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Carole Fink Allentown, PA

Dryer repair was scheduled quickly. I was very pleased with the service technicians.

3 years ago

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Jeanie Meikle

Have a problem with my washing machine. Called it in. I believe they said some would contact me in a little two weeks to set up an appointment. No help at all

3 years ago

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Linda Merritt Hot Springs Village, AR

Professional, polite, and efficient. Came prepared to put in new garbage disposal.

3 years ago

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Randy Odom Wilkes-Barre, PA

Troy was very understanding and helpful. I'm a Veteran and he told me about the all the benefits.

3 years ago

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Denise Carter Birmingham, AL

They were on time very professional. Came in did their job n left. I was thoroughly impressed.

3 years ago

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B F Telluride, CO

Claims process is awful and communications with contract owner are non-existent, causing suffering during really bad Texas heat wave. I will probably cancel coverage because first service request was so awful.

3 years ago

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Mel

Service was good it just took too long to find a repairman. Also, I am having trouble signing into the app.

3 years ago

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James Wolfrey Camarillo, CA

I was given a renewal amount of $465 a year and I have been overcharged $30, if you guys will not give me the original $465 a year charge I want to cancel my account ASAP and refund the amount already paid

3 years ago

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Robert L Pressley Atlanta, GA

Still waiting for the Lowes gift card to replace my refrigerator. Choice did not offer the replacement value of my loss.

3 years ago

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Lio Platter Henderson, TX

You can find no one to repair my equipment. Why is your program of any benefit to me. What is the purpose of my monthly payment to you. How do you benefit anyone in this area. Should I look for another company?

3 years ago

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Choice Brunswick, GA

Very nice person helped me on the phone. He answered all of my questions & was knowledgeable.

3 years ago

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Beverly Phoenix, AZ

It takes too long to get service and get issues repaired and sometimes they can't even find a company to come out to my area so I have to find my own and hassle with trying to get my charges reimbursed

3 years ago Edited August 15, 2023

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Sherry Coleman Sugar Land, TX

The worst warranty company ever . The say an item is covered but when it needs repaired then they say it isn't covered. They take weeks trying to get an item fixed if it is covered. Way to stressful.

3 years ago

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Robert Kline Henderson, NV

The technician was on the job right away and he was very professional and got the job done

3 years ago

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Truett Helms Dallas, TX

Joseph was well spoken and very helpful in describing the home warranty coverage.

3 years ago

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David Andre

Seamless online claims process, good contractors called out for claims jobs, and fair pricing

3 years ago

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Cherie Johnson City, TN

Fast and courteous service. A warranty company that does what they say they will do.

3 years ago

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Fran Hampton

The companies they send have great experience and have always been professional.

3 years ago

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John Traffas Wichita, KS

The technician assigned was fine. However, Choice did not itemize charges we were to accept or reject, so we had to choose blind. Bad choice on Choice's part.

3 years ago

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Marion Reid Manchester, NH

Timely, efficient, explanatory, patient. Very good tech. Would recommend this company

3 years ago

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Kendra Kahl San Antonio, TX

Excellent service. We had the repair done within 48 hours. I always refer Choice Home Warranty.

3 years ago

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Gloria Negron St Louis, MO

Individual was knowledgeable and provided information in a timely manner. Very professional.

3 years ago

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Teresa Hunter Northport, AL

Everything that they offer especially the monthly payments and the service call fee

3 years ago

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Rich Thomas Charlotte, NC

Christie brothers did an excellent job! Very satisfied with the prompt and professional service

3 years ago

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Belinda Bacon Indianapolis, IN

Technician arrived when he was scheduled and new immediately what the problem was and fixed it.

3 years ago

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Shandra Hood Leesville, LA

Great price for a Home Warranty! The representative had a can do attitude! Thank you!

3 years ago

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Sheila Irwin, PA

I haven’t needed to use Choice so I can’t leave a review. I am very pleased that you do background checks on your employees.

3 years ago

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Leland Arrington Marietta, GA

Filling a claim was easy. This is the first time I used choice Home warranty, and so far it is working well.

3 years ago Edited October 27, 2023

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calvin jones Las Vegas, NV

I would recommend Choice Home Warranty to anyone. It was purchased be the seller when I bought the property. To pay $75.00 to have someone come to tell you what you need to do is not my idea of how a warranty works.

3 years ago

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Carl Paolucci Cary, NC

Most of the time service is worth it but to have a replacement of an appliance the offer to fund the replacement is far too low.

3 years ago Edited August 7, 2023

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kobi kevin Rishon LeZiyyon, M

I had to wait more than a week to get someone to fix the AC. Simply unacceptable. Very disappointing. Eventually I hired someone who fixed the problem. Very bad service.

3 years ago

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Sherry Audette Charlotte, NC

Brandon from Total Plumbing went above and beyond his duty. He is an exceptional technician!

3 years ago

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Mario Reyes Chula Vista, CA

Great customer service,great communication over the phone, pin point and solved my problem

3 years ago

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Mike G Wichita, KS

The technician was friendly, on time, completed the repairs, and explained the process.

3 years ago

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Randy Clark Albany, GA

Phil M gave me a quick comparison of Home Warranty Insurance and what all is covered with the policy and the price.

3 years ago

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Betty Waller Cassadaga, NY

I did not like that you didnot tell up front about the service charge, also your sell person was very nasty !!!! ,when i said no about his offer,he kept talking over me !! I really feel like canceling this now !!

3 years ago Edited August 1, 2023

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William Blackwell Madisonville, TN

Too slow to get anything fixed. Am retired and my wife and have medical issues and raising 2 grandchildren. Almost 2 weeks no ac and approximately 92 in house everyday. This is unacceptable.

3 years ago

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Esperanza Vazquez Miami, FL

Fast response to my claim, technician very profesional and knowledgeable kept apt on time

3 years ago

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Siu Chan San Antonio, TX

Thanks for Andy from Flogistics. He is so professional and finish his job quickly.

3 years ago

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Starshine Guy New Orleans, LA

Helpful attitude and clear communication from both the tech and appeals claim rep

3 years ago

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Terrance Fonseca Shreveport, LA

The rep was very helpful in explaining all the covered items and very kind also.

3 years ago

Choice Home Warranty Reviews