Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

star star star star star

Lawrence kurtzer Taunton, MA

The tech fix my problem. He was super please use him again

4 years ago

star star star star star

Maggi Cedano Cranston, RI

I will say they work fast approved my claim

4 years ago

star star star star star_border

Gary Montgomery, TX

Timely response. Too many loop holes that allow you to deny a claim.

4 years ago

star star star star star

Camille Coakley FL

Did very well and professional. Quick service.

4 years ago Edited January 10, 2024

star star star star star

L Fox ,

Great customer service and timely response

4 years ago

star star star star star

Frances Millington, TN

Very helpful. Pleasant to speak to the lady.

4 years ago

star star star star star

Jacqueline Rouse ,

Filing a claim was quick & easy. I got constant updates.

4 years ago

star star star star star

chris tucker ,

Francis C was great! He explained everything very well.

4 years ago

star star star star star

kay williamson Yanceyville, NC

They are quick with respond time and get a technician fast

4 years ago

star star star star star_border

Re W Macomb, MI

Fast and efficient service. They settled my claim within days.

4 years ago

star star star star star

Carole Sgouris Port Saint Lucie, FL

Easy to call and place a claim Friendly customer service

4 years ago

star star star star star

Carmen Quezada Phoenix, AZ

Answered all my questions Helpful And informative

4 years ago

star star star star star

Harris Husted Abilene, TX

Good service on time. Agent knew his stuff

4 years ago

star star star star_border star_border

Karin Marsh Hutchinson, KS

CHW is slow with providing decisions while we are still waiting for an appliance to be repaired.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 9th, 2021

star star star star star

Joan Branch Davenport, FL

The plumber came promptly and fixed the problem.

4 years ago

star star star_border star_border star_border

Evelyn Virginia Beach, VA

Choice is good to take your money right away when you cancel the policy Choice give a hard time to refund your money.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 9th, 2021

star star_border star_border star_border star_border

Ken Marler Franklin, TN

Horrible. Why have a warranty that does not cover broken and malfunctioning items? I am in the process of cancelling as soon as possible. Horrible

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage
We regret losing you as a customer.

Feb. 9th, 2021

star star star star star

Kendra Dixon Las Vegas, NV

Fast professional help when I needed it thank you

4 years ago

star star_border star_border star_border star_border

AL Laine Attleboro, MA

I called in a service call 2 days ago for a plumber to be exact, I am still without water. No one has called to say a thing

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that Quinn Mechanical Contractors has been assigned to your claim and an appointment has been scheduled for Wednesday February 3rd, 2021 between the hours of 11:00 AM and 03:00 PM.

Feb. 2nd, 2021

star star_border star_border star_border star_border

Kepha Arcemont Covington, LA

Company uses rust or corrosion to get out of paying for old a/c units even though the technician told me the compressor failed due to old age!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 2nd, 2021

star star star star star

Santadarshan Sadhu Rockville, MD

Very quick service was provided and addressed the issue.

4 years ago

star star star star star

Janet Maginot Schererville, IN

Very timely response to requests for service

4 years ago

star star star star star

maria lilagan Anchorage, AK

Better than last year. Prompt. Efficient.

4 years ago

star star star star star_border

SDenice Moyd ,

Rep is knowledgeable and helpful with your concern about service needs

4 years ago

star star star star star

Daniel Duah

I had a frustrating experience with the service. They seemed reluctant to address my issues, taking an unreasonable amount of time to fix my air conditioning. Despite multiple calls and temporary fixes, the problem persisted. However, I do appreciate their service team for being responsive whenever I reached out.

4 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Walter Moote Hyattsville, MD

Very misleading advertising concerning coverage. Example is covering water heater without covering water heater tank, which is the major component

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement . We encourage all of our customers to review their coverage.

Jan. 28th, 2021

star star star star star

anthony ciervo Bellmore, NY

excellent and prompt service, highly reccomend

4 years ago

star star star_border star_border star_border

jimmy yen Katy, TX

Claim was denied due to age not damage? That is why I got the warranty for peace of mind that I am protected.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 28th, 2021

star star star star star

Mumtazmakda Austin, TX

excellent service very prompt response no problem

4 years ago

star star star star star

Ashley K Maryville, TN

Great customer service and immediate help!!

4 years ago

star star star star star

Jhonny Luijean ,

The customer service representative was very friendly.

4 years ago

star star star star star_border

Gail Watkins Coppell, TX

I am a new customer. I did not have to wait very long for help. thank you

4 years ago

star star star star star

Lawrence DAngelico Brooklyn, NY

Expedite response to your requests without hesitation

4 years ago

star star star star star

ashley heiber Hamtramck, MI

Very quick to respond. Very nice and easy to work with!

4 years ago

star star star star star

Rosalean Wright ,

It was easy to file a claim. Fast service.

4 years ago

star star_border star_border star_border star_border

LaNise Tillman Williamston, MI

The criteria for what is covered doesn't make sense. Something I had no control over and was happening in the walls should have been covered.

4 years ago Edited January 10, 2024

star star star star star

Rebecca Howard Memphis, TN

Responded quickly and got someone sent out the next day.

4 years ago

star star_border star_border star_border star_border

Ralph Swasey Buckeye, AZ

You denied my claim. The coils are rusting out. I had no idea that they were going bad, they are located in a sealed metal box.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 12th, 2021

star star star star star

Walter surles Sanford, NC

Customer service is great. When you call.

4 years ago

star star star star star

Agnes Ortiz Land O' Lakes, FL

They came fast and got the job done well.

4 years ago

star star star star star

Corinne Munoz Sonora, CA

Each person I dealt with was kind and capable!

4 years ago

star star star star star_border

Beth Fried Indianapolis, IN

They have been adequately responsive to my service requests.

4 years ago

star star star star star

Jack Tagmouti Middlesex, NJ

Great customer service, they try their best to help.

4 years ago

star star star star_border star_border

Sherryl Sears Norfolk, VA

I believe I've said it before; I don't like receiving cash in lieu of replacement.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 12th, 2021

star star star star star

Betty Farmington, NM

Answers quickly, gets a technician out fast.

4 years ago

star star star star star

eileen tarnoff Highland Park, IL

good customer service ... all my questions. answered

4 years ago

star star star star_border star_border

Michael Montgomery Blackwood, NJ

Website needs work. it put the wrong city in for my address even though I changed it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

star star star star star

David Agoura Hills, CA

The plumber Choice was great. Eric was quick and frendly.

4 years ago Edited January 10, 2024

star star star star star

Mark Newark, DE

Prompt response time. Fair pricing. Quality service.

4 years ago

star star star star star

Josefina ,

There is an immediate response to my claim.

4 years ago

Choice Home Warranty Reviews