Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Justin Nua, AS

I had mixed experiences with the service. They were responsive and reached out to me, which I appreciated. However, I faced issues with communication during the repair of my water heater. The technician didn't inform my tenant properly, leading to missed appointments. Overall, while the service was good, communication needs improvement.

1 week ago

check_circle

Verified Customer

star star star star star

Kathleen Nua, AS

I had a plumbing issue at one of my homes, and they scheduled a visit promptly, fixing the problem quickly. I also had an air conditioning issue while my daughter was in Florida with her family. I advised her to call Choice Warranty, and they came out the same day and resolved it. Overall, their service has been excellent and timely!

1 week ago

check_circle

Verified Customer

star star star star star

Linda Nua, AS

I've had mostly positive experiences with my appliances service. They promptly fixed my refrigerator and dryer, but I had an issue with my garage door opener that they wouldn't cover, leading me to buy a new one. However, their technician was excellent—very customer-oriented and explained all my options clearly.

1 week ago

check_circle

Verified Customer

star star star star star_border

Ena Nua, AS

I had a frustrating experience with customer service. While the representative was polite and repeated questions for clarity, I felt my concerns were not addressed effectively. I was denied the assistance I expected, and despite having a warranty, my issue was not resolved in a timely manner. Overall, I was disappointed with the response and service quality.

1 week ago

check_circle

Verified Customer

star star star star star

Anonymously Nua, AS

I had a positive experience using the website and found the customer support efficient. My ice maker was fixed promptly, and when the washing machine pump failed, they responded quickly to my claim, sending someone out within two days. Overall, I'm satisfied with the service.

1 week ago

check_circle

Verified Customer

star star star star star_border

Glenn Nua, AS

I found Choice Home Warranty to be quite responsive when I needed assistance, addressing my dishwasher issue quickly, although I was frustrated about the software update charge. The process for getting a new microwave involved delays and self-installation, which was unfortunate. Overall, their service has been good, but the vendor issues need improvement.

1 week ago

check_circle

Verified Customer

star star star star star

Anonymously Nua, AS

I've had mixed experiences with customer support. Sometimes they send unprofessional technicians who don't meet expectations, making the service hit or miss. I've also faced long hold times and had to call back for assistance. While there are good representatives, consistency is lacking, so caution is advised when relying on their service.

1 week ago

check_circle

Verified Customer

star star star star star

Dennis Nua, AS

Choice Home Warranty has been fantastic in responding to my needs. They quickly addressed my dishwasher issue and sent someone out within two days when my refrigerator broke. Although the repair couldn't be done due to part availability, they efficiently provided funds for a replacement the next day. Highly satisfied with their service!

1 week ago

check_circle

Verified Customer

star star star star star

Anonymously Nua, AS

I had some issues with my refrigerator, and the technician diagnosed the ongoing problem efficiently. The claim process was smooth, and I was contacted by a technician within a few days. Overall, I’m satisfied with the service and the prompt response to my concerns.

1 week ago

check_circle

Verified Customer

star star star star star

Anonymously Nua, AS

I had a frustrating experience with the service. After a flood in my house, it took days for someone to respond. The second issue was a dripping kitchen faucet, which also went unaddressed for too long. Overall, the response time was disappointing and left me feeling neglected during urgent situations.

1 week ago

check_circle

Verified Customer

star star star star star_border

Mary kirton Wimauma, FL

I had a very frustrating experience with Choice. Communication was poor, and it took far too long to resolve my water heater issue—five days without hot water! Despite making several calls, I felt ignored. Eventually, they offered to reimburse for my own plumber, but the delay was unacceptable. On a positive note, they did respond quickly to a bathroom leak. Overall, my experience has been mixed.

1 week ago

check_circle

Verified Customer

star star star star star

Carolyn Nua, AS

I rarely deal with customer service directly, but when I do, they get straight to the point. I had an issue with my pool pump warranty claim; although I had trouble getting in touch with the contractor, Choice Warranty was responsive. They contacted him and resolved the issue promptly. Overall, my experience has been positive.

1 week ago

check_circle

Verified Customer

star star star star star

Barbara Eaton

1 week ago

check_circle

Verified Customer

star star star star star_border

Donald

What I dislike is them taking a plumbers word when the plumber lied and I had to hire another plumber.That was a few weeks ago .Today I have a HVAC technician that gas got to be one of the best technician I have ever dealt with.He was so professional and knowledgeable about his job and explained it so I could understand.If I ever needed a HVAC technician I only want the one I had today.

1 week ago

check_circle

Verified Customer

star star star star star

Gayle

I had another company that left me hanging a lot. Had them for years and decided to go with choice. So far they have come through when I need them. Most of my appliances are new but had trouble with mt garage door and they got someone to fix it. I am a senior and nice to know I have a company that I can depend on.

1 week ago

check_circle

Verified Customer

star star star star star

Marilyn

Been with Choice Home Warranty for a couple years. This is the first time I actually used them. I was completely satisfied with the tech...he knew what the problem was and it was resolved to my complete satisfaction. I could have used Choice a couple times before but it was necessary to get service faster so I wasn't able to use the service that I paid for...but this service was pretty quick and worked out very well.

2 weeks ago

check_circle

Verified Customer

star star star star star

Steve

We left our previous Home Warranty company 8 years ago due to continued price increases, so we were left "bare" during that time. We decided that we couldn't afford the cost of a major breakdown and researched 5 - 6 home Warranty companies, relying on cost, coverage and reviews. We chose Choice Home Warranty almost a year ago and now have peace of mind again.

2 weeks ago

check_circle

Verified Customer

star star star star star

Teri Paradise

CHW is good on their word and the monthly payment that I make has paid off without a problem recommend when it comes to your home appliances to sign up and enjoy the stress free knowing that you are covered when things go wrong. Made a claim within 10 days it was fixed and I live in a small town out in the Mojave Desert with eliminated resources when things break. Than you CHW for getting my refrigerator back and running!!

2 weeks ago

check_circle

Verified Customer

star star star star star

Brady

I'm a little disappointed cuz they had me waiting too long knowing that I'm a very sick man and I told them they keep sending these workers out here that's not doing that job they're wasting my time and they caused me to throw all my good medicine away so they wasted my money my insulin my insure my milk all my stuff I am very disappointed in that part because choice once he did not give me anything on losing my supplies

2 weeks ago

check_circle

Verified Customer

star star star star star

Richard

My policy was purchased at the same time as my condo to cover unexpected expenses in the first 3 years. Although I have not needed it, I recently had a failing valve on my washing machine cause a leek through an empty fixing hole in the top of the unit. I was able to call out a brand specific appliance specialist who resolved the issue. I could have done this using the website but the first use felt more comfortable as a phone call and they picked up and got it done. What more can you say?

2 weeks ago

check_circle

Verified Customer

star star star star star

Nancy

Appointment was promptly made and initial visit completed. Unfortunately, parts are needed to fix my dryer. They have arrived and work should be completed today. The only question that I have is why a different service is used , meaning my dryer has needed service multiple times and each time I submit a claim a different service is used. And each time a new issue is found. Unsure if consistency in using certain service providers would help there or it’s just who is available the fastest and the age of my dryer. Either way I truly appreciate the prompt turn around time. Thank you.

2 weeks ago

check_circle

Verified Customer

star star star star star

Jeffrey

The dishwasher control panel went out. The whirlpool repair man was courteous and professional. There was a part that needed to be replaced and so we had to wait for parts to be ordered but the company used was very good at keeping me informed of when the next appointment might be available based on part delivery. When the part was available, the installer rescheduled the appointment for service and install the parts and the dishwasher works perfectly. The repair man was very courteous and professional.

2 weeks ago

check_circle

Verified Customer

star star star star star

Carolyn Schurmann

Choice is wonderful. I've had to have the plumber twice in the last week, for 2 different problems - a toilet that wouldn't stop flowing, and a blocked sink. For the latter they sent a very nice young man called Omar from a different company. He had quite a struggle withe the old piping and draining system from 1950, but he persisted, did an excellent job, and cleaned up afterwards.

2 weeks ago

check_circle

Verified Customer

star star star star star

Sharon Myers

Very poor service from previous warranty company. Haven’t had anything done by you people. This is the first time. So far things have been going good. I was supposed to hear from someone yesterday or today so far nothing. But they said new disposal should be installed today or tomorrow and I still haven’t heard anything. So I can’t leave you a star until I hear something from somebody thank you very much.

2 weeks ago

check_circle

Verified Customer

star star star star star

Julian Atencio

The technician came and looked at the refrigerator and realized he needed a part. Did not have the part with him but the next day he was able to acquire one came back and the refrigerator is fixed.. I have used home choice warranty several times and they always do an outstanding job. I would definitely recommend this to any other home owner looking for a house warranty.

2 weeks ago

check_circle

Verified Customer

star star star star star

Joeangel

After the first person sent out did not complete the repair, they allowed us to find our own technician , who was able to come out right away and fix the issue. We had to pay upfront but we’re assured that we would be reimbursed for the entire amount within 30 days. The new pool pump that was installed works perfectly, so we were pleased that it got done quickly and professionally.

2 weeks ago

check_circle

Verified Customer

star star star star star

Daniel

My heat pump suddenly stopped working, and I was quickly connected to an HVAC company right after my claim. A tech came next day but it took almost three hours for him to diagnose and find the problem. Two parts were needed, got an approval from CHW. It took almost a week to receive the ordered parts. And the tech came next day and fixed it in less than an hour. Great job!

4 weeks ago

check_circle

Verified Customer

star star star star star

Gordon DeLima

Shortly before my Choice Warranty was going to expire. I was contacted by an agent of Choice Warranty. My 5yrs warranty I recently had was expiring. Two day before it expired my Gas Water Heater I had for 5 years was leaking. I called Choice Warranty to put in a claim. The very next day, Choice Warranty had sent a Plummer to inspect my water heater, only to find out the water heater was completely gone. The Plummer requested to have the Gas Water Heater replaced. Within 24hours Choice Warranty approved my claim and a new water heater was installed. I had a payment to make but to cover the new water heater but Choice Warranty covered most of the cost. I’m glad I still had a couple of days left to fix my water heater. I was going to cancel my coverage once it expired because of financial problem. The agent was able to work out a 3 years warranty plan with 4 payments for 4 month. Giving me 3 years of coverages for my house. Thank you Choice Warranty for your speedy action when a situation occurs. Choice Warranty had excellent Customer Service, Very knowledgeable agents and friendly staffs. I made the right choice in choosing Choice Home Warranty. Sincerely, 5 year customer Gordon…..

1 month ago

check_circle

Verified Customer

star star star star star

Jo

I’ve had policy over a year and didn’t need it, had actually forgotten about it. Proud I had it, seems like everything hit at once. AC stopped cooling last month of warmer weather, they came quickly and added Freon and checked other stuff. Within 2 weeks oven quit working of course right before holidays! Then same week it got real cold for Texas and of course heat wouldn’t work in central unit or gas heater on wall. It wasn’t covered due to power surge, wasn’t happy about that but still they fixed it cheaper than any other estimates. And told us about extra grounding precautions. Choice Home Warranty is great, Thank God for good people like them! In the end I’m very happy with results and service. I’m hoping this is the cycle of three and we’re done with this!!

1 month ago

check_circle

Verified Customer

star star star star star

William e smith JR

Our washing machine is leaking water from the bottom and the garage floor was flooding. We have all of our appliances covered by Choice Home Warranty, so we called to have it repaired. The technician they sent to check it out determined that the pump seal was leaking and needed replacement. He was informed that due to the age of the washing machine the seal was no longer available. The technician called Choice Home Warranty and explained why the washer could not be repaired. Choice then sent us a email saying that they are are sending us a electronic Lowe's credit for $406.00 towards the purchase of a replacement washer. We are now waiting for the $406.00 electronic credit. I am very pleased with action Choice took to correct our washer problem.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary

I placed a claim on my furnace on Nov. 11th. They sent someone from Fusion to inspect my furnace. They reported that there was an electrical surge that shorted out my thermostat and that I needed to replace it myself. I had my furnace looked at by someone that checks my furnace every year and he found nothing wrong with the thermostat. The thermostat would read only 66 degrees with the filter in and the furnace would not start. He pulled the filter out and and the furnace started running and the thermostat went up to 71 degrees. I had to run my furnace without a filter to get heat. I called Choice Home Warranty and told them what we found. They wanted me to send them what my technician found. I had a HVAC technician from Four Seasons inspect my furnace and he found a cracked heat exchanger my furnace. According to Illinois state law, when a HVAC finds a crack in the heat exchanger, they have to shut off the furnace to make sure carbon monoxide isn’t leaking from the furnace. The furnace had to be fixed or replaced before it could be run again. I had a second furnace with the same cracked heat exchanger so the technician from Four Seasons had to shut that furnace off too. This was at about 9:00 a.m. the morning of Dec. 16th. Since I couldn’t run either furnace with cracked heat exchangers and both furnaces were over 25 years old, I decided to replace both furnaces. Installers from Four Seasons came out about 1:30 p.m. the same day, Dec. 16th, to install two furnaces. On Dec. 17th I sent Choice Home Warranty a copy of the diagnosis that Four Seasons gave me and pictures of the cracks in the heat exchanger of the furnace that was covered by Choice Home Warranty. I heard from Choice Warranty on Dec 18th and was told that I should have sent them the diagnosis first and then had them send out someone to inspect the furnace. They said that since I didn’t do that, they couldn’t pay me any thing toward the purchase of my furnace covered by them. I live in Chicago where the temperature was very cold and my furnaces had been shut off since 9:00 a.m. on Dec. 16th. Therefore I felt it was an emergency and that I couldn’t wait until Choice sent someone out to recheck my furnace. I had to get furnaces running to get heat in both apartments in my two-flat building. I paid over $8,000 for each furnace. I didn’t expect them to pay the total $8,000 for the furnace covered by them but I expected them to pay something. Very disappointed since this was an emergency situation.

14 hours ago

check_circle

Verified Customer

star star star star_border star_border

Carl

I chose them upon purchasing the home. First claim went ok with getting my stove repaired. Then I had a Freon leak on my AC coil. They wanted $6000 +or- to replace the complete system. I found the compatible air handler and got all repaired for $1400!! Lost faith!

2 days ago

check_circle

Verified Customer

star star star star_border star_border

Brett

Choice Home Warranty was very upfront in making repairs and scheduling. But I felt repair people were just doing what was necessary to keep water heater working, along with AC. Not sure water heater is truley been fixed. Typical insurance decisions.

2 days ago

check_circle

Verified Customer

star star star star star

Narasimha

Excellent support. I especially value the responsiveness of their support team—whether clarifying coverage or scheduling service, they are prompt and helpful.

2 days ago

check_circle

Verified Customer

star star star star star

Mary

I was having problems with my washer and Choice Home Warranty had someone out to fix it quick. I was so happy because I just cannot be without my washer and dryer. Great Customer Service

1 week ago

check_circle

Verified Customer

star star star star star

Mylanda

I've been using CHS for several years now. They are always punctual with your request. In addition, the service providers have always been professional. I would recommend them to anyone.

1 week ago

check_circle

Verified Customer

star star star star star_border

Ruben

I just started with your company 2 months ago when we moved into our new house. Our garbage disposal went out within a week. I called to make a claim. I have been put on hold since. I would love to give you a review once this matter is settled.

1 week ago

check_circle

Verified Customer

star star star star star

Mark Nua, AS

I had a great experience with customer service. I only used the service once, but it was very satisfactory. My ice maker wasn't working, and they promptly fixed it. Overall, I’m pleased with the assistance I received!

1 week ago

check_circle

Verified Customer

star star star star star_border

Rajat Nua, AS

I had a positive experience with their online service, receiving prompt responses each time. They effectively repaired my stove despite issues with the manufacturer, and the technician who fixed my refrigerator was knowledgeable and efficient. Scheduling was easy, and the technicians were competent. Overall, I appreciate their reliable service!

1 week ago

check_circle

Verified Customer

star star star star star_border

Anonymously Nua, AS

I've used my Choice Home Warranty multiple times and have consistently had good experiences. They promptly addressed plumbing leaks and even replaced a faulty valve in my basement. Additionally, they handled a washing machine repair effectively. Overall, I'm satisfied with their service!

1 week ago

check_circle

Verified Customer

star star star star star_border

Pamela Nua, AS

I've had a positive experience with their warranty service. They honored my repairs and handled several claims without issue. I had a garage door motor replaced efficiently, and most of my claims have been covered. However, there was one instance where a claim was denied due to cleaning issues, which was disappointing. Overall, I'm satisfied.

1 week ago

check_circle

Verified Customer

star star star star star_border

Alicia Nua, AS

I had mixed experiences with customer service. While they usually respond, I often face delays and have to wait for callbacks. My recent plumbing issues were frustrating; the first appointment had miscommunication, but the subsequent service was much better. Overall, it's been a good experience despite some initial challenges.

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously Nua, AS

I've had mixed experiences with my home warranty provider. While some technicians were great and resolved minor issues efficiently, dealing with the refrigerator repair was a nightmare. I encountered language barriers and unqualified technicians, leading to months of frustration. I appreciate the warranty but worry about future major repairs and the slow response time.

1 week ago

check_circle

Verified Customer

star star star star star_border

Julie Nua, AS

Terrible experience with Choice Home Warranty. Customer support is lacking and difficult to understand. I had issues with a service provider who did not fix my bathtub sink, and the company showed no concern for the poor service. Local companies offer much better and faster service compared to this big corporation.

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Barbara Nua, AS

I had minimal interaction with customer service since most was done online, which was straightforward. My recent experience with refrigerator repair was excellent; the technician had the necessary part on hand and fixed it quickly. However, past experiences were frustrating due to delays in part arrivals. Additionally, I faced plumbing issues that required attention, but overall, the service has been hit or miss.

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Pam Nua, AS

I had a mixed experience with the service. While the technician who came to fix my garage door was excellent—very customer-oriented and detailed—I've faced issues with claims. They often find loopholes to deny coverage, like rust on appliances, which seems unfair for general maintenance. Overall, quick scheduling but frustrating claims process.

1 week ago

check_circle

Verified Customer

star star star star star_border

Anonymously Nua, AS

I had a great experience with customer support; everything was straightforward online. When I needed to use my warranty for the furnace, the company replaced the entire system without hassle. My refrigerator repair was also quick, as the technician had the necessary part on hand. Overall, I'm very satisfied with the service!

1 week ago

check_circle

Verified Customer

star star star star star_border

Daniel Nua, AS

I've had mostly good experiences with my appliances, but I faced issues with my garage door opener that they wouldn't fix, leading me to buy a new one. They did fix my washing machine, but there were delays due to missing parts. On the bright side, my refrigerator and dryer repairs were handled promptly. Overall, mixed feelings about the service.

1 week ago

check_circle

Verified Customer

star star star star star_border

Denise Nua, AS

I had a frustrating experience with the claims process. Initially, they took too long to respond after a flood in my house. While filing claims online was easy and I got connected quickly, the quality of service from the hired companies was disappointing. I've faced issues multiple times, including a dripping kitchen faucet that needed attention.

1 week ago

check_circle

Verified Customer

star star star star star_border

Cathy Nua, AS

I had mixed experiences with the service. Initially, they repaired my microwave and garbage disposal well, but I faced issues with a leakage that they addressed. However, when my garbage disposal broke again, I was uncertain if it was their fault and had to call them back for a third service. Ultimately, they did a great job fixing it.

1 week ago

Choice Home Warranty Reviews