Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Wesley Castagno Lecanto, Florida

We got Chice Home Warranty. Approximately two months later, our washing machine went on the fritz. I called Choice and within two days our washing machine was fixed.

2 weeks ago

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Verified Customer

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YumaMel Yuma, Arizona

I prefer to with spend my money with companies that always have human a person to talk to . I prefer to do spend my money with companies that answere my call. I prefer to spend my money with companies that are proactive in the customers problem.

3 weeks ago

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Kris R Auburndale, Florida

I’ve only used 3x and response times were great but not for my AC. Have to wait over a week and the inside of my home is 89 because it’s June in FL. The first guy upsold me $900 which later I realized I didn’t need. I’m 72 and living on a fixed income. I also thought they would replace faulty equipment with comparable parts but apparently I don’t have that add-on.

1 month ago

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Verified Customer

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Karen Thomson Longboat Key, Florida

I'm very happy with Choice Home Warranty's tenacity in seeking plumbers, electricians & appliance repairmen who will come to the island from Sarasota or Bradenton. Evidently that is a harder task than we counted on.

1 month ago

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Verified Customer

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Shirley Klein Villanova, Pennsylvania

I had Choice on my house in Florida. Never had any problem s when i submitted a claim. Chose to get it on my house in Delaware and all has worked out very well with my first claim.

1 month ago

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Verified Customer

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kyle honadel Kansas City, Missouri

I switched from AHS because of the cost difference. After using their services for the first time, I’m glad I did. They were very responsive and was able to get a service technician out the following day.

1 month ago

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Verified Customer

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Judson And Jessica Hall Knoxville, Tennessee

I’ve had Choice home Warranty for going on five years and have had excellent service. I’ve only had a few issues but they were able to get them resolved quickly and efficiently. highly recommend.

1 month ago

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Verified Customer

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Amelia Miranda and Emilio Miranda Pembroke Pines, Florida

Major water leak at my home. Ryan from PipeSmith Plumbing arrived. Quickly diagnosed the situation, fixed the problem, then briefed me on his diagnosed. Excellent contractor referred by Choice. Thank You!

1 month ago

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Verified Customer

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Teresa Hall Albuquerque, New Mexico

Our realtor bought one year of coverage on our new condo. We used it to fix our ice maker. Service took 5 minutes and it cost us 75 dollars. It would have been twice as expensive if we did not have this warranty. Thank you

1 month ago

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Verified Customer

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Wyatt Greenville, South Carolina

I chose to work with choice home warranty because our neighbor recommended them as our homes are about 13 years old now. A month later, the neighbor had a terrible experience with Choice Home Warranty and switched companies. On our first claim with a leak in the tub piping, Choice denied coverage because the pipes were not visible. They handle little rinky dink jobs like garbage disposals but nothing substantial, which was the main purpose of us buying this warranty.

1 month ago

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Verified Customer

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Frank St Louis, Missouri

It was a gift to my husband and I and being elderly it's been a blessing. Had several small things to be repaired and we were blessed to be able to only have a small service charge.

1 month ago

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Desiree Miami, Florida

Because on the face it has a great initial start. Customers service the app are great. But to only pay $15 for a tub spout when the one to replace with an identical one costs $56.00 is wrong policy said like for like. Then to have it take a week to install is too long. Then add the ac claim being fix just to go down a few days later and not even have it looked at for a week is unreal. I am over 60 sitting in 95 to 100 degree weather. My medications are melting it is so hot. I don’t believe there isn’t a vender to fix it sooner.

1 month ago

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Cliff and Sally Hutsell Charlotte, North Carolina

They do a reasonable job of quickly getting repair people to our home to fix whatever is broken. Occasionally, the first repair doesn’t work and they had to send someone else, but I did not have to pay an additional fee (which is now $100 a visit). Also, if something needs to be replaced, the amount they offer to replace it is ludicrous compared to the real replacement cost. Also, their monthly fee seems to go up way too often.

1 month ago

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Verified Customer

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Steve Little Rock, Arkansas

AC was out, technician came, fixed ac, I paid him. He provided paperwork which i submitted. Denied payment. Did not wait for pre approval. He was her, it was hot , he fixed it. If I waited for approval he was to leave for another call unsure when his schedule would allow a return. As I said it was 🥵, he was busy getting to other customers, I did not wish to miss opportunity to repair my AC.

1 month ago

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Terrance Blackwell Dallas, Texas

We thank you for your speedy response after we filed a claim. The person who took our information over the phone was very hospitable as well. The Technician that came to our house was spectacular and professional. Mr. Levi was very knowledgeable and his customer service was beyond reproach. Out of a 10 he receives a 10!!! We are proud to be part of the Choice Home Warranty Family. We give 4 thumbs up. We pray this message will find everyone in great spirits... God Bless.

2 weeks ago

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Dora Kintzle San Antonio, Texas

I worked with Maurice R today, and on two other occasions (a year apart). He was amazing all three times! He provided top-tier customer service! He was professional and friendly. He was helpful and very knowledgeable. Im so glad that I was able to work with him. Employees like him make a huge difference and it was a pleasure working with him. Thank you!

2 weeks ago

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reynolds.j@att.net Corona, California

When Mazaya garage door repair man came out, he found the problem right away. Ordered the part and came back today and did the repair. He also made sure that both remotes and the keypad were operating the opener. Also made sure that the door sensors were correctly aligned. The technician was very friendly and polite. I would recommend him highly!

2 weeks ago

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Clay Nelson Middletown, New Jersey

You offered great coverage and took the time to help find me a plan I could work into my budget. Working with Derrick was an absolute joy and I look forward to working with him in the years to come. We are switching from American Home Sheild after 20 years and I am really impressed with the amount of time and effort that went in to getting me not only better coverage but also at a savings to us. Thank you, Derrick and his supervisor, for the hard work and the understanding you have shown throughout the pleasant process.

3 weeks ago

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Mikel Clark Chester, New York

Our garbage disposal had stopped working, We reset it and it ran for a short while and stopped again. We tried the reset with no success. I filed a claim with Choice Home Warranty and a repair service was assigned within hours and the appointment made. The service tech communicated concerning his time of arrival and when he arrived was very pleasant and went straight to address the issue with the disposal. Within a few minutes it was working as well as ever. We are well pleased!

4 weeks ago

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Verified Customer

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Joel Minoza Crownsville, Maryland

Choice Home Warranty is doing an excellent service in my food crasher in my sink. I was assigned quickly to a company who addressed my concern immediately. I’m very satisfied with the service. The price is very affordable and very reasonable. I recommend Choice Home Warranty for every household .

2 months ago

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Verified Customer

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Clifford Dallas, Texas

The last occurrence the service provider Cortina & Sons were excellent and did not give up to the problem was resolved, which turned out to be very difficult! Cortina & Sons provided great service, at this particular technician did, thank you.

2 months ago

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Verified Customer

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Beth R Mcintyre Azusa, California

I appreciate that Choice gives you multiple options to present a claim. When I have any issues trying to reach the Vendors, Choice has assisted my in a swift and professional manner, so that the jobs are taken care of promptly. Very happy with Choice!

2 months ago

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Verified Customer

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Nona Smoke Annapolis Junction, Maryland

Theservice provider was respectful and knowledgeable. His recommendation to replace the washer was approved by Choice. I am pleased since this is my second homeowner repair company. The first was never so supportive I hope that this positive decision is an indication of future outcome.

2 months ago

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Verified Customer

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Latricia Criss Chicago, Illinois

My brother recommended the company. Team was patient in answering my questions and the price was right. Had one claim and it was a very positive experience. App was easy to use and a technician was sent out within 24 hours. My issue was resolved quickly.

2 months ago

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Verified Customer

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Christopher Smith Port St. Lucie, Florida

The repair technician has been here 3 times! It’s been almost a month and I still don’t have a working ice maker. He replaced the Icemaker, no ice! He came again and removed a bunch of panels and said it was a malfunctioning switch. He came back a week later, ignores the switch and replaces a part and says “you now had water” which was never a problem! Then he say Oh I forgot the ice maker was the problem. He said he would fix it on 5/6 and never showed up and now said he would come on 5/8! If he doesn’t fix it this time you will need to send me a technician who knows what he is doing!I’ll keep you updated

2 months ago

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Verified Customer

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Mervin Solone Nashville, Tennessee

This has been my first experience using CHW. And it was awesome. The technician was on time, courteous, very professional and really knows his job. He was able to search and find the problem and corrected it in a timely manner. We are very pleased with his work.

2 months ago

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Verified Customer

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Dave Thomas Teresea Allen Spartanburg, South Carolina

We have had 2 claims and both times they were plumbing issues that were handled quickly. My only comment is that both times I have called the person on the other end did not speak very good English. Other then that I feel the rates are awsome and both times the plumbers that they sent were awsome and professional.

2 months ago

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Verified Customer

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Sanjay

I have always had a great experience with Choice Home Warranty. Most of the times my service requests have been urgent and CHW has not only been prompt but the service technicians have also taken care of resolving the issue fully!

2 months ago

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jeffrey lagasse Marietta, Ohio

Ive been with Coice for a little over a year. I had a couple claims honestly that they didnt cover entirely (Plumbing issue). I was going to cancel my policy but decided to stay for a few more months as a just in case security blanket. Well, my AC unit stopped blowing cold air on a Saturday so I submitted a claim. I was prepared for a run around and a long wait time and figured somehow I was going to come out of pocket big time. I was wrong! They had a tech at my house early Monday evening which by the way was Memerial Day, and sure enough they had it fixed in 20 minutes by replacing the capacitor on this very old unit. Choice Home Warranty delivered on their promise to the contract and this is why I will stay them.

1 month ago

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Verified Customer

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Roland

3 months ago

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Verified Customer

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Sylvie

First claim on one of our properties was handled well, the technician was good. The second claim on another property was not good. The first technician did not want to come and did not return my messages. He said on the first and only call that he did not have my name on his list and that he had 108 customers ahead me. I called Choice and they changed technician to another company. This technician from " around the corner" was good He did repair the washer. It took 23 days to get it fixed. I think that was way too long. I think that maybe some of the repair companies used by Whirlpool may not b e reliable.

3 months ago

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Verified Customer

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Tina

All services that I have reached out to Home #Warranty to address have offered wonderful service. I appreciate the fast response and everyone that they’ve sent out has been very professional. Its mostly easy when you find its covered to setup and appointment. Its all on line is a pro/ con. Elderly gave issues with getting a live person to help. I got a plan for my mother since she’s older and she struggles with getting services because she can’t easily call for services. But overall it helps me maintain our homes. One other minor issue is knowing what services are available to me. Services get dropped and added and it’s hard to know what’s covered on my plan. It would be nice since I signed a long-term contract that new services get added and or other services dropped offer in exchange. or an option to adjust plan it would be nice. Ultimately, it’s nice to be on a call and get some basic services without having to pay an expensive service fee and find out I have the wrong person for the issue.

3 months ago

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Verified Customer

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Frank

I chose to work with Choice Home Warranty after having been with AHS for well over a decade and tiring of the high premiums that I had been paying and the slow service that I had received from that company. After carefully researching a number of plans and customer reviews, Choice stood out as offering a very competitive price and protection plan that met my needs. Recently I had my very first experience with Choice when our electric clothes dryer quit. The claim process was very easy and very professional as was the service provider that was referred to do the repair.

3 months ago

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Verified Customer

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Marilyn Hartley

I seen a ad on TV and everyone has been telling me to get a policy. I like the ad and called. I have been very happy with your service. The repair man you sent out was very polite and helpful. I am a older woman and that means a lot. I am happy with your service and plan on always keeping it. It makes me feel safe. Thank you for your company .

3 months ago

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Verified Customer

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Frederick

We bought the Choice Home warranty more than three years ago, we were pleasantly surprised when our furnace decided to stop putting out heat last winter, we called Choice. They had a local HAVC company give us a call, came out and gave us a good price for the replacement. They gave us their top amount which wound up being about half the cost. Thanks Choice for having our back.

3 months ago

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Verified Customer

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Cindy Wright Atlanta, Georgia

I've used Choice Home Warranty off & on for over 10 years & have never been let down.

5 days ago

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Verified Customer

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Vivek

I recently had a great experience with my recent service request for getting my A/C unit repaired. From the moment I placed the service request, the process was smooth and well-organized. The technician arrived on time, quickly diagnosed the issue, and clearly explained the problem and the repair process. The repair was completed efficiently, and the technician ensured that the A/C unit was working properly before leaving. I really appreciated the professionalism, courtesy, and attention to detail shown throughout the service visit. Overall, I’m very satisfied with the experience and the quality of the repair. Thank you for providing reliable and prompt service. I would definitely recommend your service to others. Special mention about Nadia Ali who helped me in all the approvals needed and get this work done. Thank you.

4 months ago

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Verified Customer

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Michael Hazard

Their response to my claim was fast. They had a contractor assigned and provided me with the contractor information within 48 hours. I was contacted by the contractor and appointment made within 72 hours. Parts had to be ordered and the service tech scheduled and met the final repair date. The contractor was over 2 hours from my location but made all appointments on time. The previous warranty company that I had had for 15 years didn’t always have service contractors who would service my area and I usually had to find my own contractor and pay for the work that needed to be accomplished and then argue with them to provide reimbursement.

5 months ago

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Verified Customer

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Yvonne Cummings

I had to file two claims last month. Both went smoothly. The appointments were scheduled fast. The work was done by two different contractors and both were professional and fixed what needed to fixed. It was easy to ask for service online. They didn’t make me tell them all my serial and model numbers for my items. They also didn’t send me emails and phone calls making me call them back. I didn’t have to do too much work to get them send help. I really appreciated how easy this was. My last home warranty company was extremely frustrating and always tried to get out of paying. So far, I’m happy with Choice Warranty. It’s amazing when people do their jobs.

5 months ago

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Maureen McElwreath Morristown, New Jersey

Technician was educated and professional unfortunately his recommendation can’t be fixed Choice has not followed up after my call what is the next step??

6 days ago

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Cathy Ray Dallas, Texas

I was impressed with the quickness of the response from Choice and also with the service and knowledge of the technician.

2 weeks ago

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Verified Customer

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Jaclyn Marissa Staten Atlanta, Georgia

I have high regards for Choice Home Warranty !! I have referred to all of my friends and family.Choice Home Warranty to my fri

2 weeks ago

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Verified Customer

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Shailesh Amin Houston, Texas

Had a first good experience with my first service scheduled. So no complaints yet, let’s hope the future services are as great as my first one😊

2 weeks ago

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Verified Customer

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Sean Allard Phoenix, Arizona

You guys have been great but my last repair isn’t even complete. I’ve left several text messages. I got a text back and a call back saying they’re waiting for the part which was supposed to be in on June 26. I have been without a freezer since 18 June, it is now July 3 and I will not get returned calls or text from the repair person who was supposed to fill this order. I am very upset.

2 weeks ago

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Verified Customer

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Antonio Dallas, Texas

I had a noise in my garbage disposal and I set up an appointment paid $85 for somebody to come in and tell me there was a piece of trash in there now I know that's still a service call but a company like y'all's or CHOICE HOME warranty whoever would imagine would say you know don't worry about it just watch it but now they charge me $85 to take out a piece of trash. I think they could've done that as a courtesy but maybe that's just me very dissatisfied with that column I'm thinking about going with the competition not just that reason though.

3 weeks ago

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Verified Customer

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Ms. Stanley San Antonio, Texas

Choice is a Great warranty company. The price is reasonable and the technicians are qualified. The technicians are experts..

4 weeks ago

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Roger Young Ritzville, Washington

Warranty service has been good except when a covered piece of equipment had to be replaced. In the case of replacement, warranty companies, make it easy to pay extra for an upgrade if wanted. Choice does everything they can to prevent a reasonable upgrade path warranty

1 month ago

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Kendall AND McKenna O'Neill Clearwater, Florida

I did not “choose” to work CHW. It was insisted upon by my realtor even after telling them I would rather purchase the property without a home warranty. I only took it because it was paid for by the seller. I’ve had horrible experiences in the past with home warranty companies and this is no different. Sure, they’ve fixed about 3-4 items that were covered, but they changed the meaning or interpretation of their own language in their contract to weasel their way out of covering other items. I would much rather prefer to contract and bid my own repair people instead of paying a $75 fee then wait 3-5 days for a tech to come out and do bare minimum repair work.

1 month ago

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Verified Customer

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Susan Hakala Los Angeles, California

Completed the job in a timely manner. Fixed the problem and knew immediately what the problem was. Very good customer service and communication prior to arrival!!!

1 month ago

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Theodora Disbrow Las Vegas, Nevada

I am not to happy that I have to paied 2700 to replaced my water heater because you guys got the note from the Plumer they suggest to replace a new water heater and you only reimburse 200 dollars that not right

1 month ago

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