Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Oscar

I chose choice home warranty because according to reviews that I have read stating that they were #1 among the best top 10 so I decided to give them a try and so far they haven’t been a disappointment, I’ve had two problems made claims and the next day they sent technicians and solved them. I’m very happy with my Choice!

1 month ago

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Verified Customer

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Colleen Prettyman

I chose Choice Home Warranty because I live in a very rural area and I had another company that was happy to take my money but couldn't provide service providers when my air conditioning went out, the plumbing had an issue and my dryer stopped working. I ended up paying out of pocket and waiting for reimbursement. I haven't had to do that with Choice. I might have to wait a few days (which is why I bought a portable AC unit) and I can't use my preferred providers but I guess that's how it goes?

1 month ago

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Mary

I thought they would be different and pass on conversations to the people that needed to know when I called in and told them my phone was down for a week. Ii gave them my sister's phone number and that is all that got passed to whoever. I didn't hear about that I might have to pay 250.00 dollars until they had already took my 100.00. I f I had been told this they wouldn't have got my money. I am so angry and disappointed that I wasn't told, then they tell me to read my online info which I have none of and didn't receive anything about what it pays and don't pay. You can cancel my claim since I don't have 250.00 dollars to pay. L Carol J.

1 month ago

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Verified Customer

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S

I was very unhappy with the reimbursement process for the leak behind wall issue. I submitted a claim for service. Choice's response - "We can dispatch a plumber in 4-days or 96 hours. Meaning allow water and ruin your property or belongings until our service provider arrives! Unsatisfactory in view as a water leak results in a flooded basement, etc. Suggest you change the way you do business by dispatching your service providers immediately or FULLY REIMBURSE THE CUSTOMER HIS/HER FUNDS FOR HAVING THE ISSUE RESOLVED. Why? Choice would have, most likely paid their service the provided the same amount of money. In a nutshell...piss poor service and customer care!

1 month ago

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Verified Customer

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Rosemarie

I previously had a policy with Choice. While I only required 1 service call it was completed on time. My new policy required. a technician to service my 16 years old Maytag washer. The call was promptly answered and it was declared that the machine parts that were required were no longer available. They sent a check for $625, but it took 1 month. This is never explained in the policy. It’s a very long time without a washer. Don’t understand why this payment could not be more speedy

1 month ago

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Verified Customer

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Lisa

Had an electrical problem on one side of our house that ended up being a bad GFI. All electrical outlets were not working despite it running the refrigerator. One outlet still not working, but wasn’t covered under warranty. Happy to have everything mostly covered and fixed; however, disappointed that the one outlet was not covered. Overall, great service.

1 month ago

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Verified Customer

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Mervat

we chose Choice Home Warranty first because they had a good deal if you get the 3 year or the 5 year package, while our previous Home warranty was raising the price year after year, and their service was ok but very slow, to get hold of a real person to speak to was a nightmare. with Choice HW they answer the call or they call back within the same day depending on how urgent the situation is. they send a technician with in 2-3 days and eventually they take care of the issue in timely manner.

2 months ago

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Verified Customer

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Kathryn Frederick

When I signed up, I hoped that choice home warranty would be different from the others. Lucky for me it was. It is. When something goes wrong, they don't sit on it for days. They don't send out incompetent workers. Choice home warranty acts quickly and send's a competent person in their field of expertise to fix the problem immediately. thank you so much

2 months ago

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Verified Customer

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Patricia

I had American Home Warranty and was very unhappy with them! I switched to Choice Home Warranty and they have been Excellent! They cover things that my American home warranty didn't cover Or did a higher price! I love the fact most of the people that come out to do the repair are paid the service fee when they get here by me! The few that the service fee is deducted before the technician arrives is because they are Technicians licensed For that brand! Could not be happier!

2 months ago

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Verified Customer

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Vishnu

Coming home from vacation to a freezing house is every homeowner's nightmare. We walked in last night and realized our heater had completely quit while we were away. I immediately hopped onto the Choice Home Warranty portal and registered a claim. I was worried it would take days to get someone out, but they assigned a technician within hours. The repair was done on time, the tech was professional, and my house is finally warm again. So glad I had this coverage in place—it turned a stressful situation into a quick fix. Thanks to Choice home warranty for having a wonderful team and support.

2 months ago

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Verified Customer

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Michael Hazard

Their response to my claim was fast. They had a contractor assigned and provided me with the contractor information within 48 hours. I was contacted by the contractor and appointment made within 72 hours. Parts had to be ordered and the service tech scheduled and met the final repair date. The contractor was over 2 hours from my location but made all appointments on time. The previous warranty company that I had had for 15 years didn’t always have service contractors who would service my area and I usually had to find my own contractor and pay for the work that needed to be accomplished and then argue with them to provide reimbursement.

3 months ago

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Verified Customer

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Yvonne Cummings

I had to file two claims last month. Both went smoothly. The appointments were scheduled fast. The work was done by two different contractors and both were professional and fixed what needed to fixed. It was easy to ask for service online. They didn’t make me tell them all my serial and model numbers for my items. They also didn’t send me emails and phone calls making me call them back. I didn’t have to do too much work to get them send help. I really appreciated how easy this was. My last home warranty company was extremely frustrating and always tried to get out of paying. So far, I’m happy with Choice Warranty. It’s amazing when people do their jobs.

3 months ago

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Verified Customer

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Linda Dallas, Texas

Took a chance after having a terrible experience with American Home Warranty. So far all has been good.

5 days ago

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Verified Customer

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Eileen Las Vegas, Nevada

Choice responds immediately when I file a claim. The vendor they schedules for the repair is always prompt and professional.

1 week ago

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Verified Customer

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Ronda Morris Anaheim, California

No hassle appointment andGreat on-time service. I’m glad that I have you in my pocket for our rental property and our home❣️

1 week ago

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Verified Customer

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DONNELLYN Dominguez Dallas, Texas

I am NOT happy. My dishwasher is still not fixed! I called and asked Gary with Volt Repairs to please get it done before Mother’s Day. He said he would try and I haven’t heard a word from him since. His original visit was over a month ago and he said the part was in now.

1 week ago

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Verified Customer

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Alan Silvera Valley Springs, California

Look I am very disappointed in Choice: You couldn’t find anybody for 12 days in work on my Refrigerator. Then left to me to find someone . I found Conner’s Hanford,ca 866 316-3002 , they charged 254 to come out . The refrigerator repair would have been 1552.49 to repair. Then you wanted me to jump through hoops to get it okayed . Things I didn’t know how to do . So I brought a new one at Costco for 2000 . Choice should be ashamed !!!!

1 week ago

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Verified Customer

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Denise Jonesborough, Tennessee

We placed a plumbing claim for a leak and they declined it. They said it was faulty installation. We have copper piping installed in 1995. This may have been wear and tear or age related but not due to improper installation 30 years ago? I asked before I bought the policy if it covered problems like this. This house is a new purchase for us. a new purchase home

1 week ago

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Selpha Odero Boulder Creek, California

I was disappointed by CHW's refusal to pay for the cost of the electrical repair! According to the electrician CHW could only pay $70 and not the total cost of $215!!! I had to payt for the service fee plus the total cost of repair! They didn't even reimburse me for the $70!

1 week ago

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Verified Customer

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Shelia Bernard Lafayette, Louisiana

An attempt with Choice Home Warranty due to positive reviews. Now I’m able to leave a honest positive review with my experience of Choice Home Warranty!

2 weeks ago

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Verified Customer

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Karma Hughes Phoenix, Arizona

Lower than market value for replacement of small appliances. Inconsistent assignment of companies & technicians for claims. Phone representatives with language barriers related to writing specific details on claims. No reward or benefits for current policy holders Suggestion; annually give free month to continue with CHW.

2 weeks ago

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Verified Customer

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Julie Cavalli Rocklin, California

Each time I needed help with something in my home, Choice Home Warranty immediately followed through getting my issue taken care of. I’m a very satisfied customer.

2 weeks ago

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Verified Customer

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Phuong Denver, Colorado

The Case manager has no idea how a furnace work. It worked normal before and got issue. So now a technician was assigned to fix it. He fixed it and then wanted to up sale by asking to add C-Wire, refused to connect the current wire with the furnace in order to connect with the thermostat. The Case manager basically just didn't have a glue what is going on, repeated like a robot that Choice Home Warranty does not cover C-wire. I didn't ask for cover C-Wire, I asked for the technician to come back and bring my furnace back to work as it should be with its current wire like before. No need to add anything.

3 weeks ago

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Verified Customer

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Debbie

We have been with Choice Home Warranty for quite a while. They have handled everything so far. We have had a little glitch with this latest repair but they are working to get it resolved.

1 month ago

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Verified Customer

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Derek

Choice Home Warranty has been our warranty company for years. They are quick to arrange appointments that are convenient for us. The last need was for electrical service and the electrician was prompt and thorough.

1 month ago

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Verified Customer

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Richard

At first we were skeptical but once I needed to call Choice Home Warranty, the service is great. They truly stand behind there words. Have and will continue to make others aware.

1 month ago

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Verified Customer

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Linda

I've done 3 claims. Two claims were handled right away. The third one was to use my own service that I had a maintenance contract with. I had t jump through a few hoops to get that approved for reimbursement and reimbursements was about 60% of the cost.

1 month ago

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Verified Customer

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Rama

I am with Choice warranty for 3 yrs now and used their service many times. But for one experience it was good. I was able to manage my rental home even while not being around.

1 month ago

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Verified Customer

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Dwayne

Choice covered items my previous warranty company did not. Trying to get someone on the phone was a task, but I learned the online claim process, I prefer it now.and found it to be better at navigating through the process

1 month ago

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Verified Customer

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Mary

They reacted quickly to my request for assistance. Wading thru the AI part was a bit frustrating. I did manage to finally reach a human. The Plummer they sent did quickly solve my problem.

1 month ago

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Verified Customer

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Louis

I have been with CHW for quite some time, although I wish I could get same day service I realize that that's not realistic. CHW has always come through for me. The customer service is excellent.

1 month ago

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Verified Customer

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Mary

The team was knowledgeable and professional and kept me informed every step of the way. They cleaned the area and had my air conditioner running like new in a reasonable amount of time.

1 month ago

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Verified Customer

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Justin And Shannon Holder

So far, our experience has been great. Choice Home Warranty finds us a tech in a timely manner when we submit a claim, and they’ve covered many things so far when we need them to!

1 month ago

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Verified Customer

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Gayle

Everything they told me went the way they said. They were prompt in responding to my claim and service men were great. They showed up when they said and completed the repairs quickly. scam

1 month ago

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Verified Customer

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Lonnie

It was the best decision i made to choose Choice. You have gone beyond the expecte. Great serice, response and the tecnicians ver nowledgeable and professional. I would recommend everyone joinCHOICE HW

1 month ago

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Verified Customer

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Todd

The original claims agents are very friendly and helpful. But in our latest claim, we had a unique plumbing issue that had to be upgraded to a claims specialist. While she was knowledgeable, she was also very cold in explaining why they would only pay for “builder’s grade” as per the contract. The original plumber got frustrated and pulled out.

1 month ago

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Verified Customer

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Steve

I received a quick response & an appointment to repair my washing machine within a couple of days. The technician from LG was great & completed repairs on first visit. Perfect! Service expected, service delivered.

1 month ago

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Verified Customer

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Howard

Choice was very efficient at assigning me a company. After that it was a little rocky. Slow to get here. Did not fix right. However very accommodating about coming back. Now it is wait and see if it works.

1 month ago

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Verified Customer

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Diane

The initial call was quickly responded to. The technician was great. Parts had to be ordered and after at least three weeks still have not arrived. So the issue has not been resolved. I hope I don’t have to pay another service fee.

1 month ago

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Verified Customer

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Binh

Choice Home Warranty (CHW) assigned second contractor next day after the first contractor had failed to show up. I think CHW is very efficient, good business practices. Thank you very much!

1 month ago

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Verified Customer

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Nagwa

My choice was based on reviews. It was a smooth process to sign up. My first appliance service request went smoothly. Although the service company changed the time I requested.

1 month ago

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Verified Customer

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Dan E Pasquini

I was disappointed in the technician. He was very difficult to understand. He is Vietnamese otherwise competent. I also had trouble understanding your people as most had heavy accents. It was very frustrating at times getting Choice and the technician on the same page. However once the installers came out they did a terrific job.

1 month ago

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Verified Customer

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Aleta Rairigh

Repairman was very professional. Fixed the pipe in no time. Choice Home Warranty is very reasonable in cost. They respond in a timely manner. Thank you Choice Home Warranty! Highly recommend.

1 month ago

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Verified Customer

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Gale Baker

They were friendly and professional. The work lasted longer than expected because of waiting for a part. The plumber was on time, friendly and professional. I would recommend them.

1 month ago

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William Bill and Caroline Mullenholz

Extremely pleased with their services and the quick response to our claim. The service providers are very efficient, complete the job as expected and as important clean up their workspace when finished.

1 month ago

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Verified Customer

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Norma Tyner

Service call was quick from start to finish. Rays Appliance Co call me within 24 hrs with home visit time/date came out fixed my ovens problem and I’ve been using it since!!!

1 month ago

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Verified Customer

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Sonya Ivory

They were able to send a technician out the next day, but I would've preferred the same day, since I filed a claim at 5am. Nevertheless, the technician was able to resolve the issue with my furnace, without him needing to make numerous trips to my home, once ordered parts came in and that's another plus.

1 month ago

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Verified Customer

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Joanne Freeland

They respond immediately and make sure somebody comes out to take care of your problem efficiently. After my experiences over the years, my daughter even has choice home now. Thank you.

1 month ago

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Verified Customer

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Rosa And jose Cacho

I’m very impressed with Choice Home Warranty, when I did my repair ticket on line they got to work and gave the appointment with the technician that came and fixed my problem. Best house warranty ever! Thank you!

1 month ago

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Verified Customer

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Paulina Quintero

I needed to experience another service, the previous one I had was not good. Once I moved to Choice warranty I know what it means to have peace of mind. They do have my back when something breaks in my home.

1 month ago

Choice Home Warranty Reviews