Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Sheridan

I have a home warranty with Choice. My evaporator coil on my HVAC unit was leaking and I filed a claim with them. Filing the claim was easy and their response was fast. A technician came to my home and looked at my HVAC unit, filed a report and my claim was approved. The technician then came and replaced my HVAC unit it.

3 weeks ago Edited November 20, 2025

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Manuel

Honesty and delivery. I used to have homeowners insurance with a competitor that never fully honored any of my claims submitted. Choice Home Warranty honored my first claim completely and expeditiously. I strongly recommend CHW to anyone looking for peace of mind in homeowners insurance coverage.

3 weeks ago

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Shirley Mack

I was skeptical at first when I read some of tge reviews but people do not believe the negative reviews Choice Home Warranty is the best 👌 I highly recommend them they were out the next day and about the next week my GE Washer was up and running Choice Home Warranty you Rock 🪨

3 weeks ago

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ELVA GRIFFIN

A few years ago your advertisement showing the benefits of having a home warranty with a roof repair option sold me on the idea. Recently, it was super easy to file a claim request and follow up. I'm glad I made the decision on CHW.

3 weeks ago

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Suzanne Martin Leanna jacoby

Technician was knowledgeable, it was obvious he knew what he was doing. I did have another air conditioner company and was told the unit was on its last leg and would not last long. The unit had s fine just needed some tightening.

3 weeks ago

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Richard Van Sant

I purchased a home that had a balance of choice home warranty remaining on their contract so I went ahead and used them a couple of times I’ve had no problems. They’ve been pretty pretty good on showing up and I would use them again.

3 weeks ago

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Robert G Anderson

We’ve had very good experiences. This resent time a plumber was here the same day !!😃 Other times over the years we’ve been very pleased with the work men you’ve sent. That are constantly efficient , professional and personable.

3 weeks ago

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Josette Lauture Charles USA

4 weeks ago

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Sharon

The company, SA Plumbing was a little sketchy, one week they claimed yo make is all the way to the city line. The next week 6 days later they couldn't go that far yet they charged me full price of running there camera down the line. They claimed we're unable to go that far but since used camera they charged full $515.00 after my complaining they agreed to refund 1/2 until they completed the repair at an estimated 4400.00 cost. I contacted another company and was quoted 1500.00 - 2000.00; so guess who is opening the line. And repairing the line is NOT covered by warranty I saw as my responsibility to choose where MY money went.

4 weeks ago

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Anna

Every time I have used them, I have been satisfied with their work. The workers they send out are professional, friendly, and know their jobs. They explain to me what the problem is and write up the method by how it was repaired.

4 weeks ago

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Mike

Choice did a good job finding vendor to do the repair - unfortunately Js heat and air keeps telling me he is waiting for approval. According to Choice you show approved for repair. Now he is not returning calls. Maybe Choice will have to find another vendor to do the repair. We were told we need a new relay and thermostat. Should not be a big deal. That was last Friday last time I spoke with the repair service he said no parts. I made one phone call and found the parts.

4 weeks ago

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Charlotte

I liked what was presented to me in how the claim process worked and the cost. I recently had to file a claim, and everything went very smoothly!!! I have been with some other home warranty companies that were a nightmare. So happy with Choice Home Warranty!!!

4 weeks ago

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Harold

I am a realtor and have had clients with other warranty companies. Choice Warranty is by far the best. My issue got immediate attention. The technicians were very knowledgeable and always on time. I highly recommend Choice Warranty. Plus the price for a one year contract is very reasonable.

4 weeks ago Edited November 8, 2025

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Richard

The Technician from Johnson Builders was vice and polite and did his job in a timely manner. Yes I would recommend Choice Home Warranty. Although it took longer then anticipated to resolve the matter of fixing the water heater then inspected. My first call to them was made on October 6th. and the water heater was not fixed until the 28th of October. Maybe the warranty company and the people they use to fix things could have a better system of getting the matter at hand resolved sooner.

4 weeks ago

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Adam

I’ve been with Choice Home Warranty for five years and will complete a sixth year because of a free-year promotion. My experience has been mixed—repairs do get handled, but the company consistently looks for the lowest-cost solution. When replacement is required, they instruct technicians to choose the cheapest option available, which has meant lower-quality parts or appliances than what was originally installed. For example, I’ve received a weaker garage door spring, and a very basic built-in microwave replacement. While I appreciate that coverage exists and issues are eventually resolved, it often feels like savings for the company come before long-term quality for the customer.

4 weeks ago

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Harold

I have been a member of CHW since July 31, 2025. At the start, in September, I had an issue with our. Garage door. A Technician came to our home within a week and the issue was resolved. I submitted another claim for repair of a leak and a drain stoppage. The stoppage was taken care of very quickly, but there seems to be some type of delay for the leak. I was offered a chance to sign a three year contract for almost $2000.00 because I was starting to trust CHW, the service changed for me. It has been a month now and the leak has not been repaired, plus I have a hole in my guest bathroom ceiling that can’t be repaired until the leak is resolved. I missed two physician appointments waiting for the technicians that never came and there’s a lack of communication between the contractor and CHW. I will get an appointment date from CHW via email and another text from the contractor with a totally different date. I have contacted customer service four times concerning this issue and they are just as confused as I am. If it was possible for me to cancel my contract and receive a full refund, I would. Sometimes I regret changing over from American Preferred Home Warranty. The company was expensive, but reliable.

4 weeks ago Edited November 8, 2025

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Joseph

Second plumbing issue within five weeks for same issue. The second plumber spent twice the time to rooter the toilet and so far no repeat of the problem.......test was when we had the family dinner with same folks previously.....no problem this time...

4 weeks ago

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Pam

Up until the last few contractors I raved about choice to everyone and have even had some coworkers buy plans. But recently and specially the last 3 visits which were 2 different contractors I’ve been greatly disappointed! The last one who was also the 1st of the last 3 was the worst! Rude, not helpful in talking to me about what was actually broke left without resolving issues or confirming that it would be approved for parts to be ordered! I had to contact choice AND him to find out when he would be back! And this was for a heating problem and it was quite cold in the house at night. Also both times didn’t have a receipt for me or didn’t provide one later as he promised ALSO wanted cash!!!

4 weeks ago

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Valerie

1 month ago Edited November 8, 2025

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Thomas Reed

Al was quiet, efficient, knowledgeable and my humble opinion did a fantastic job letting me know exactly what was going on

2 days ago

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Wanda Pierson

Disappointed with handling find my refrigerator issues. It was unreal. Your attempts at repair and terrible customer service. I lost a lot of food and a lot money buying ice and coolers. Then, I just bought a new refrigerator.

3 days ago

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Thomas and Stacey M Gilbert

My second year in the home I purchased, and the stove stopped working. You guys offered me $420.00 to replace it, now you show me were I can buy one that offered everything my old stove offered! You can't!!!!

3 days ago

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Cynthia Buck

The repair man to my home to look at my washer. He was here for approximately 10 minutes. He diagnosed the problem, but he has not returned to install the parts that he ordered. I found that I could order the parts on Amazon and have them in two days. It has been almost 2 weeks. since he was here. No phone call no nothing. But he made sure that he got his $85 which he repeatedly told me I had to pay at the first visit.

3 days ago

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Roger Kuite and Wendy Hickson

I am not sure why I picked Choice but I have been quite pleased with the response to my claims and the resulting service I received.

3 days ago

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Robin Kunze

Great we have a policy on our house and my mothers it’s been really good. One of the best things is some of the service people are retired vets.

3 days ago

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Anthony Merka

Should offer preventive maintenance for HVAC. Other companies offer HVAC Check-ups through their contractors to help prevent problem before winter/summer.

3 days ago

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Kietha Rush

I love their communication, network of licensed professionals and the service call fee negotiations. I love home warranties

3 days ago

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Rosita Gobbell

The first time I asked for help, it was a wonderful experience. The guys were professional and it is nice to have bathroom faucets that work.

3 days ago

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Larry Meints

I have a dryer that I alone put over $500 to keep running and working right. They don't cover what I actually need to fix the problem. So, every few months they fix the dryer not solving the issue. I am about tired of it. I will have to buy a new dryer myself.

3 days ago

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Emily

They were prompt in responding to schedule and appointment but the companies they hire need to have appointments available on Fridays and give a better time frame other than between 8am to 5pm, especially for the people who can't take off work for the whole day

2 weeks ago

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Charles

Value and Price. Was with another big name company but the protection package was getting pricy. I now receive the same package and protection with great customer service but at a better price.

2 weeks ago

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Donna

I had two visits from the repair company.. Anthony or Tony was the technician. On the first round, he said, he fixed something to what he suggested with a hose. The tenants in the building observed him not doing anything except taking the panel off the bottom. It leaked a day or two later because they ran the dishwasher. I called back and he went out again and fixed something in the rotating blade. I was unhappy with his lack of thoroughness. He still left the kick panel off the dishwasher. I was frustrated.

2 weeks ago

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Linda

I purchased this warranty company 5 years ago and they have not let me down. They responded quickly with approval set up for repair of our refrigerator icemaker within a day.

2 weeks ago

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Gail

I had a pretty good experience with prior home , but not so great with this one. the vendors were not always reliable, some never returned to finish the job. And now, i sold myhome and want to cancel for a refund of my premiums... they are charging me the cost of repairs against the unused premium....so that i barely get a refund. very disappointed.

2 weeks ago

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Jong

For simple washer button replacement, I had to call 5 times to set up the confirmed appointment. The other 4 attempts did not go through. They need to re-evaluate process and also process to send schedule confirmation by email. Eventually, it was fixed.

2 weeks ago

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Layla

I like how easy it is to submit a claim and the technicians that I’ve worked with. However, replacing any appliance is a lot more work that how they sell it. To replace our dishwasher, they gave us a Lowe’s gift card with the wholesale value of a dishwasher. Let me tell you, you CAN NOT find a dishwasher for $250 at Lowe’s, and that doesn’t include delivery or installation. It’s extremely limiting and honestly so disappointing.

2 weeks ago

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Kathy

I’m a retired Realtor and have sold many home warranties. I finally decided to purchase one for myself and am I glad I did! I have had 2 claims with great results. I will definitely keep this valuable insurance.

2 weeks ago

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Matthew

I like the idea of having a home warranty, and Choice Home Warranty is outstanding at taking my money every month, but a claim takes forever. I went a literal month without hot water and then decided to fix it myself. Submitted a claim for a dishwasher and still has not been fixed. The technicians for both claims make an appointment, then cancel, then set another one, and cancel. I realize that it is the companies that Choice Home Warranty chooses and not the actual warranty company, but they are the ones overall in charge. I pay monthly, and if I would have been in a year contract, I could not have dropped them and been stuck. I am waiting to get my dishwasher repaired, then see if I continue with Choice Home Warranty or not. Paying monthly, I have that choice.

3 weeks ago

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Everett

Gave an excellent price for 3 years and coverage is good.......BUT, my first time calling for service (minor claim) was denied but partially approved, upon appeal, with me paying extra to repair........disappointed since I did not fully understand the "why"......

3 weeks ago

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Evi

I chose Choice’s home Warranty after we had a bad experience with a competitor of yours. I am so happy I have made the switch Choice is the best home warranty so far and I recommend it.

3 weeks ago

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John Fickel

This was our first time using CHW. The service was quick to assign a provider to fix our heater. The provide was fantastic. He was efficient and knowledgeable about the repair needed to fix the heater. Thanks! JF

3 weeks ago Edited November 8, 2025

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Neil Crespi

Have been with Choice for years. We used Choice twice in the last few weeks. Appointments were made the same day and service was done the very next day byFlawless Plumbing. We are very happy with both Choice and Flawless

3 weeks ago

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Gary Bodensteiner

I had it for several years already and it’s a great company. The people come when they’re supposed to come and do what they’re supposed to do and I would say that’s one of the top rated warranty companies.

3 weeks ago

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Evelyn Ortin

Choice Home Warranty response immediately Whenever I submit a claim. I am very satisfied with the outcome. I even recommended Choice to my friend Adelina Lask and she got the service.

3 weeks ago

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Donna Ploc

They’re a great company to work with. I had repair done on my HVAC and it is still an open ticket as they’re working hard to get something fixed. Choice picks great vendors who care about their customers like they do..

3 weeks ago

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Estina Wooley

They’re quick to have someone at your house working on your issues. Only one time did I have to ask for another service provider. The record of the company scheduled weren’t good. Choice didn’t question though and sent another company.

3 weeks ago

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Jeri

I am very disappointed in how long v it is taking to get my dishwaser back operating. I am an 86 yr old widow and am really missing my dishwasher as I cannot stand long at a time to wash my dishes. My technician is very professional, but is having to wait on parts for my dishwasher. It is old and parts are not always available. There was also a fire in back part of this appliance plus water pump stopped and I really would feel safer with a new one. Hope it will be fixed soon.

4 weeks ago

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Don Wilson

I understand from reviews that it is a reliable company and has great customer service and fast service when I needed service I found that to be true I would highly recommend them

4 weeks ago

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Lorna

We paid extra for our salt water pool system to be covered, our heater has always been well maintained but is over 20 years old - a plastic cap, which was old and now brittle, came off and they claimed they would not cover this as they said it was not normal wear and tear. It was absolutely wear and tear, and I had two pool technicians say so, including their own technician they sent over ! They said they didn't care how many technicians said that, they would not cover this. Then I said I paid over $3500 for this home warrantee plan and she snapped back you'd had more claims then that! NOT MY FAULT, and is that the reason they don't want to cover this claim, it certainly looks that way - we are taking this to arbitration. They are not covering the heater which is absolutely covered in our contract

4 weeks ago Edited November 8, 2025

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William Cencula

Job was done professionally by Veterans Plumbing. It seems like the final approval could have been done a more timely basis. Being without hot water for over 4 days seemed long. But working great now.

4 weeks ago

Choice Home Warranty Reviews