Choice Home Warranty: Read 43,693 User Reviews From Real Homeowners

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Verified Customer

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Jose

Pros: It is very easy to file a claim with Choice Home Warranty (CHW). When filing a claim, a service provider is immediately sought by CHW followed by scheduling an appointment for service. Cons: The time for the service provider to obtain the necessary parts for the repair is not consistent. In some cases, parts are obtained the same day and in others it has taken up to 3 weeks.

1 month ago

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Verified Customer

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Jimmy

I am giving Home Warranty 5 stars because they took care of my broken Hot Water Tank issue with not problems. The process was smooth & it did not take long. The company AT YOUR SERVICE HEATING AND COOLING was great! I would highly recommend Choice Home Warranty! Jimmy Mitchell

1 month ago

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Verified Customer

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Burt

I love Choice Home Warranty I I have had to call them 3-4 times and every time I got a quick response and a date was set to fix my problem. All my problems were fixed in a good amount of time. Have told couple friends and one of them even signed with them! I am a happy customer and would recommend.

1 month ago

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Verified Customer

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Rebecca

I’ve been very happy that I finally signed up with Choice Warranty. And I’d be very satisfied on the great customer service that Choice Warranty has provided me. I purchased the WARRANTY for my two homes and very very happy and I thank Choice Warranty and continue to recommend this WARRANTY to my friends and neighbours

1 month ago

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Verified Customer

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James Mcaleese

I like the fact that if you report the need for service, they get back to you ASAP. The companies that have responded to my needs have all been excellent reputable reliable companies. I joined choice home warranty because I couldn’t get quality technicians in my town. They got them to come there and quickly excellent company.

1 month ago

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Verified Customer

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Liz

The first company just wanted me to buy products from them and said it needed to be replace because said that is what the tech said. I hired outside company and it was an easy fix. The dishwasher took three times to fix. I hate that i have such a short time to review a tech that comes. Also it is hard to get info on what is covered. I call and i used web site. Neither was useful. The items were eventual fix and done well.

1 month ago

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Verified Customer

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Teisha Marie Coriale Combes (Tish)

Whenever there is an issue that I felt needed further resolution, I always got help and manage to get excellent care. Explaining and perseverance things get under control never give up because it is amazing to be comfortable knowing that if something goes wrong with your home to do is help and will save money.

1 month ago

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Verified Customer

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Frank Socia

I do not like this unit you installed . It is not valences very good . It vibrates things out of my window . I wake the house up using it late . I’m glad you text me because I was about to call you this garbage disposal works but it a bad u it or bad design . I would like it changed out for a unit at least as good as I had . The old one did not vibrate this bad broken . I would appreciate you taking care of this matter . I just want to be another satisfied customer of choice home warenty if this is fixed I will go back to a 5 and continue getting you more customers. I just sent a lady from Social security to talk on Feb 7

1 month ago

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Verified Customer

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Ronald

Unfortunately it took 2 weeks for an appointment with the repair company. But the good news is the repair company that was sent was excellent. I have had problems with other repair companies in the past . The tech was excellent and ordered all the right parts for the repair the 1st time. I have spare parts here from other repair companies that were not needed. Next time I need a repair company I will ask for the company that fixed my washer.

1 month ago

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Verified Customer

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Janet

Very pleased with the overall service from CHW to the contracted vendors. Both were polite, informed and professional. I called CHW, and that same day was called by the vendor who was able to schedule an appointment to come out the very next day.

1 month ago

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Verified Customer

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Stacy Forbes

I have never had a better experience filing a home warranty claim and a having a qualified technician resolve my issue in a timely manner. While I hope not to have a need to file another claim, it is reassuring that Choice Home Warranty is at the ready to take immediate action.

1 month ago

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Verified Customer

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Daniel and Victroria McLean/Brown

My garbae disposal went out. A few days later choice sent a guy over an d he put a new one in. Two summers ago my a/c init went out. A week later choice had a new one put in with all the duct work also. Now its time to renew with choice

1 month ago

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Verified Customer

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Julie Nolan

Both calls I’ve made have been for plumbing issues, and both times things were handled well. I was especially pleased with the pair that handled my kitchen faucet fix. They removed everything under the sink and put it back with no complaints! I have hip issues so couldn’t do it myself. So far, I’m very happy with my warranty!

1 month ago

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Joseph Bolubasz

I have been a customer of a competitor for home for about 7 years. I stopped paying for the service as a friend who is very handy does most of the work himself as he owns rentals. As I told Chris J during our initial conversation, that I used to do repairs myself but became disabled and can hardly do anything! Having a plan with Choice Home Warranty will allow me to sleep through the night!! I wake up in the morning and take comfort in knowing we have someone to call to either repair or replace our homes equipment !! Thank Chris J and sorry for keeping so late!! Your client Joseph S and Carol L B

3 weeks ago

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Verified Customer

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Tracie

I had a mixed experience with the service. Three out of four tasks were completed well, but one repair was delayed due to a part order, leaving me uncertain about its completion. Communication with the company was lacking, causing some anxiety. However, when my hot water heater failed, they responded quickly the next day, resolving the issue promptly.

2 months ago

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Verified Customer

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Nerolee

I had a frustrating experience with customer service, having to call multiple times and wait excessively each time. It felt like a waste of my day. Additionally, I received a technician who seemed unqualified and struggled with communication. However, I did have a positive experience when I needed to use my warranty recently; the issue was resolved promptly.

2 months ago

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Verified Customer

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Angie

I haven't interacted with customer support directly, but scheduling online was easy. I had a garage door issue and they quickly sent a technician who provided excellent service. I also used my warranty for my dishwasher; although the part wasn't covered, the technician found a solution at a minimal cost. Overall, I'm very satisfied with their prompt and helpful service!

2 months ago

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Verified Customer

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Paul

I had a mixed experience with their service. It took quite a while for someone to come out, but once they did, the technician was excellent and resolved my issue. I also had a plumbing emergency with my hot water heater leaking, and they managed to fix it the same day, which I really appreciated. Overall, they took care of my problems, but the initial wait was frustrating.

2 months ago

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Verified Customer

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Rich

I had a great experience with customer service. They quickly corrected a mistake I made and scheduled my service visit efficiently. When my microwave stopped working, a technician was assigned promptly, and I received a replacement check shortly after. I also had a plumbing issue, and they sent someone out within a day. Overall, I'm very satisfied with the support I received!

2 months ago

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Verified Customer

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Penny

I had mixed experiences with the service. One repair was confusing, as I wasn't informed that my microwave would be replaced instead of repaired, leading to disappointment with the replacement options. However, the second experience with my washing machine was excellent; the technician quickly resolved the issue. Overall, the technicians communicate well and are efficient, but clarity could improve in some situations.

2 months ago

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Verified Customer

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Melissawalt

I had mixed experiences with customer service. While wait times can be long, I've generally received quick and positive responses. Recently, my dishwasher needed service, and while the parts took a while, it was ultimately fixed. On another occasion, my AC issue was resolved promptly and the technician was very helpful. Overall, good service but improvements in parts delivery would enhance the experience.

2 months ago

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Verified Customer

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James

I had mixed experiences with the service. One time, replacing a dishwasher was smooth, but the hot water heater repair turned into a complicated ordeal. The technicians had issues, and it felt like a runaround with multiple visits. On a positive note, they responded quickly for my washer issue, diagnosing it promptly and offering partial payment for a new one.

2 months ago

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Verified Customer

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Jack Martin Missouri City, TX

I had mixed experiences with the service. The response time was great, but I felt misled about what was covered for my central air unit. I used the service multiple times; the dryer repair went well, but the faucet replacement in my bathroom left me disappointed as it didn't match my existing setup. Overall, prompt service but clarity on coverage is needed.

2 months ago

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Verified Customer

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Frank

I had a good experience with customer service when I called about a leak in my upstairs bathroom sink. They responded promptly and the technician did a great job fixing it. However, I was disappointed that the replacement faucet didn’t match the original. I also had a separate issue with my central heating that was resolved, but it took some time. Overall, the service was decent.

2 months ago

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Verified Customer

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Jeff

I've had a good experience with the service. They respond quickly to claims, though there's sometimes a disconnect between the service contractor and the company. I had an issue with my refrigerator that was resolved promptly. However, when my heater broke on New Year's Day, I had to call my own contractor, which was costly. Thankfully, the warranty company is addressing the issue now.

2 months ago

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Verified Customer

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Dhaval

I had a frustrating experience with my washing machine repair. It took an excessively long time to receive an e-gift card, forcing me to use a laundromat for nearly a month and incurring extra costs. Additionally, I've noticed ongoing issues with the AC and electronic problems that haven't been addressed well by the vendors associated with my warranty.

2 months ago

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Verified Customer

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John

I had a positive experience with the technician who fixed my heating system promptly. However, I couldn't rate the customer support since I only interacted online and didn't speak to anyone from the company. The representative kept repeating questions, making it difficult to provide feedback. Overall, the service was effective, but communication needs improvement.

2 months ago

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Verified Customer

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James

I had a great experience using the warranty service recently. The technician for my refrigerator was fantastic; he quickly diagnosed the issue, defrosted it, and ordered the necessary parts. My fridge is now as good as new. Additionally, the plumber efficiently cleared a clog in my sink's spray nozzle, restoring our water flow. Overall, I'm very satisfied with the service!

2 months ago

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Verified Customer

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Betty

I had a frustrating experience with my water heater during the cold holidays. As a senior citizen, being without hot water was tough, and it took days to get someone to help due to provider availability issues. However, when I did use the service for my garage door, the contractor arrived promptly and did a great job. Overall, mixed feelings about the service.

2 months ago

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Verified Customer

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Amit

I had a great experience with customer support. They were very responsive and addressed my requests promptly. When I needed to replace my air conditioning unit, they had someone out the next day, and the whole process was completed quickly. This was a significant improvement compared to my previous home warranty experience, which took ages to resolve.

2 months ago

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Verified Customer

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Anonymously

I had a mixed experience with my service calls. While I faced issues with a noisy garbage disposal replacement, the company ultimately provided a fair resolution. They also proactively addressed a potential problem with my garage door opener. Overall, the responsiveness and willingness to assist were appreciated, making for a good experience despite some challenges.

2 months ago

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Verified Customer

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Arthur

I had a great experience with customer service; they responded quickly to my issue with a leaking hot water heater and resolved it the same day, which was crucial since I had a tenant. However, my experience with the air conditioning warranty was less satisfactory, as only part of the issue was fixed. Overall, responsive service but inconsistent results.

2 months ago

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Verified Customer

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Jeanette

The company itself is great. Very responsive to our needs. Showed concern for our issue. The last issue we called about, the technician that was sent only did half the work he should have. Our main line in the basement was backing up. There are tree roots in the pipe. The technician was told this and he only snaked the pipe to get the water to go down but refused to bring in an auger to chip out the roots. He said he would come back on his own time to do that and charge us $250 to $300.

2 months ago

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Verified Customer

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Sandy Hill

The two visits I’ve had from Choice Warranty have been great! Both technicians were friendly, courteous and knowledgeable regarding the issue at hand. I loved the cheerful chat with each one, and would not hesitate having them visit again. I have acknowledged this information on several other occasions, so I would appreciate your not sending further emails or texts until, if and when, I have service again. Thanks very much!! Sandy H Aurora

2 months ago

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Verified Customer

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David Raley

Takes to long to get an appointment. I had to pay $ 200.00. for two visits by the thec for the same problem. The first company Tech didn't fix the issue. and had to call again for different company to come and had to pay each company $100.00 for the same issue. Why was the same company not called to come out and fix the issue,that they did not fix the first time.

2 months ago

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Verified Customer

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Jill and Terry Frantz

We recently changed warranty companies to Choice. The other (popular) company did fine....but Choice offered a better deal. Unfortunately we had a claim recently. Choice did a perfect job. The appliance was repaired quickly, and they were in constant contact with us through the process. We cannot be happier. We will definitely renew with Choice, always.

2 months ago

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Verified Customer

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Maria Haufsdorfer

This company is excellent and for ral Before when I bought a condo in Stuart I enroll in American Shiel that company lie they will fix nothing and to put an appliance new because they can not fixes is no going to happen the technician you have to paid $125 more than this wonderful insurance and on top of that when American Shield technicians come beside the $125 you have to paid it they want you for fixing to pay more ,the Technician this company send fix the problem and in less than an hours they approve me with a new motor for my air-condition Thanks Choice Home Warranty ! God bless all of you

3 months ago

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Verified Customer

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Robert

I called him with my repair that needed to be done. They responded by getting someone to come out almost immediately.

6 days ago

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Chris

Called for service and had someone come next day. Quick repair and technician was very friendly. Would recommend.

6 days ago

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Patricia

.ive had bad service people and excellent service people.some know alot more than others.but all in all ive had good service.

6 days ago

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Mark

My refrigerator has been leaking for six months. Home warranty has sent people out three different times to fix it, and it is still leaking. One time it took them over two months to get someone to come out and fix it. Choice Home Warranty. They kept giving me the runaround and finally asked me to find my own repair person because they couldn’t get someone out quickly.

1 week ago

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David

Denied claims that should have been approved. The contact person was no help. Approved claims take months to receive payment. Takes days to find a contractor for us, then we have to find our own contractor and go through a lengthy approval process for them. We have to pay the contractor and wait to be reimbursed for a ridiculous amount of time!

1 week ago

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Mallorie

Not a good service! It's hard to get an actual person on the phone when you need to. They make promises and don't keep them. I can't recommend them. Most of the service techs they send out are nice enough, but the operators you speak to when you call say anything to keep you as a customer, but don't make good on those promises.

1 week ago

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Verified Customer

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Sam Hijleh

Great service, reasonably priced and they work with you until claim is serviced and closed! It’s been a great experience for me so far

1 week ago

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Joney

Takes to long to be serviced.i have two claims opened and neither one has been fixed yet.one it's been two weeks ,icemaker,the other parts were put in today and it's still not fixed.

1 week ago

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Sharon

Easy to use app to report service needs. Quick approval of claim and service finished in just several days. The part was ordered by the service tech right away and installed the next day.

6 days ago

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RAHUL KAMBLE

Choice Home Warranty is decent for the price. They cover a good range of systems, and the first few repairs I needed were handled quickly.. Worth it for peace of mind, just be ready to follow up.

6 days ago

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Verified Customer

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Su Theriault

I am very pleased with the appliance repair man, Yuri. He has responded to two of my issues with professionalism. I am displeased, however, with the lack of response on my requests for plumbing assistance.

2 weeks ago

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Verified Customer

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Sieglinde

Great company! I can always count on Choice Home Warranty for anything concerning my home. Always polite and so helpful! Thank you Choice Home Warranty for being the best!

2 weeks ago

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Verified Customer

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Jonathan

Easy to work with and covered expense for fixing my sink in my first claim with Choice Home Warranty. Response and booking a tradesman could certainly be quicker. Took 3 days to get a plumber over.

2 weeks ago

Choice Home Warranty Reviews