Choice Home Warranty: Read 42,108 User Reviews From Real Homeowners

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EVERETT FREDERICKS

What disliked was the fact that choice did not correct/fix my 'stopped-up' toilet issue!! Someone from choice needs to explain why. Choice is rated as #1. Do I need to change service?

5 days ago

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Verified Customer

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JTD JTD

The technician visit was not as quick as I hoped, but Choice got the request out quickly and followed up with me on the status. Happy with my experience!

6 days ago

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Sammy Nichols

I can get faster service on my own. Not saying cheaper service. But when you file a claim on a garage door opener and you get a service appointment for 2 weeks later. And they think that's a service?? You would think customer service would reach out to you and see if like maybe your car is locked in the garage and you would be without a car for that long. No there was no communication at all except feedback requests. Well here is your feedback. I never give feedback until the service is complete. But you wanted it so here you go. Effective immediately i want my contract cancelled. Do not attempt to charge my card again.

6 days ago

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Verified Customer

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Gloria

A repair on my washer was completed professionally and very courteously. I was very impressed with how knowledgeable and efficient the technician was.

6 days ago

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Beth

I am extremely DISSATISFIED with this service. Not only is customer service lacking, the contracted service providers are also of inferior quality. The AC company told me I had a loose wire connection and waited 3 days to tell me they were denying coverage. I had a different company evaluate it. They told me it was a burned mother board. When I called them back, they refused to covet it as I did not have THEIR contractors evaluated it. I live in Florida with my 90 year old mother and pets. Two weeks without air after 2 hurricanes is NOT ACCEPTABLE. Currently I have now been waiting 3 weeks for an electrical repair. It was approved but yet again the inferior contractors did not initiate service once they were advised, made appointments to do the service and failed twice to arrive. When I called, I was told they had skipped my house as they did not have the outlets or switches on the work van. The second time they never showed up. Neither instance did they bother to notify me. As soon as this service is completed. I will be canceling and demanding a refund. To add insult to injury, my case manager has yet to return a phone call or an email. Thus company and its contracted service providers are awful. I am extremely disappointed.

6 days ago

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Verified Customer

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John

My 1st ever claim was very confusing with the emails that were sent to me. CHW kept giving me appointments for the repair vendor that were not correct. I finally had to coordinate with the repair vendor directly. The claim was completed in a timely manner and the repair vendor was amazing.

6 days ago

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Sherry

Like the company very well. Dislike talking to a person is very difficult. And they still owe us money for our microwave. They were unable to fix it. Parts not available. Opted for "reimbursement" to go towards new microwave. Been almost a year. Still waiting on money.

1 week ago

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Lorraine Bullis

I did have some difficulties getting through. I was told they would call me after leaving my number. Never got that call. So I started the process over. This time I had no problem getting help.

1 week ago

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Janet Marquis

I just had to have a new water heater installed after 3 repair visits. The claim was submitted, the appointment scheduled, technician mae the visit, decided it was in need of replacement, put the report into Choice, I got an email from Choice with my estimate which I approved, choice ordered the parts the technician would need and by 5:30 pm-SAME DAY- I had a new water heater installed! That’s service! Thank you Chiice and thank you to a great technician on the local team!

5 hours ago

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Edna Droegemeyer

November 18,2024 Choice Home Warranty gives excellent, speedy and immediate service. Today, Mr. Rafael A. from One Source Plumbing came earlier than expected and expertly replaced my broken garbage disposal from 1/3 to 1/2 horsepower unit. Thank you so much for your most reliable and assurance of service delivery. I was not mistaken to buy your plan till 2028 and even bought another plan for my extended family in another different residence, also till 2028. I alsoplan to renew my plan after 2028. Thank you. Edna D.

2 days ago

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Verified Customer

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UncleAL

...had a problem with leaking toilet; they sent a guy from Fiore Plumbing...showed up way late....he did not have proper part and told me what he did should work. Well, toilet leaking again, I called plumber back and sent him photos as he requested...he said he would call back in 15 minutes...never heard from him again...now I have to spend another deductible to get it fixed properly...I do not blame Choice, since the plumber screwed up...now I must get a different plumber.

2 weeks ago

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Robert

I have only had one episode this far and it was well handled by the rep we spoke to. The contractor was here on time and made the repair and was courteous and found the problem and repaired it and was finished in no time.Great service from all concerned.

2 weeks ago

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Verified Customer

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Coni

I called when my air conditioner stopped working. They answered the phone on the call, scheduled the repair before I got off the phone, and the service person came the next day! I have never had that quick of a response from any other company!

3 weeks ago

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Verified Customer

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Dianne

My service was great. The work was done without delay. (the Next day) My service technician was very knowlegable .He got things working very quickly He was a very nice person and I would request to have him back should the need arise again.

3 weeks ago

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Carmen

I didn't like the fact that when I have a claim, it takes up to 72 hrs to get assigned to a technician. Also, these technicians are only approved to do the work if it is less than a dollar amount. If it is over that amount, they have to call in seeking approval. My first claim was for an appliance and it was deemed that the part was too expensive and that they would just give me a gift certificate for a certain value to apply to the replacement instead of covering the replacement 100% which is what I was led to believe that a home warranty was to cover. This is not the case. There is also a "service" fee that you pay each time which basically equates to the technician fee you would normally pay for a technician to come out to your home. So with this, I am not seeing the value in a home warranty unless it is for minor issues.

4 weeks ago

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Trice

I like the price of choice warranty, but not the service. My service calls are answered promptly, icemaker wasn't covered, because it wasn't a wear and tear situation (understandable). Next issue leak from the shower into the bathroom closet, plumber arrives access the problem , then was abominate for the $75 up front. Then proceeds to say he has to get approval from the Choice Warranty to fix the leak. In which the approval came at 7:30 that night, with the leak not being fixed until 7 days later (More Problems, More Damage). I will be returning to my previous warranty company once this contract is up. I did have these issues

4 weeks ago

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Verified Customer

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Grace

I had a plumbing issue in my guest bathroom and used my warranty to get help. The response was quick, and they were very courteous and professional throughout the process. The team assigned to my case kept me informed before their arrival, and I was genuinely pleased with their service. I appreciate their sociable approach and efficiency!

4 weeks ago

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Verified Customer

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Marie

I’ve had a positive experience with customer support; they respond quickly and are very helpful. Recently, I used the warranty for my washer, which was leaking. The technician educated me on a simple fix, and I haven’t had issues since. As a new customer, I hope they prioritize quality equipment; otherwise, I might reconsider.

4 weeks ago

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Verified Customer

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Mary

I had a great experience with the service. The technician was very efficient and professional while checking my dryer, which wasn't heating. He ensured everything was in order and assured me that I could call for free follow-up service if needed. Highly recommend!

4 weeks ago

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Verified Customer

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Linda

I've always had a positive experience with my appliance warranty service. They respond quickly to issues and have replaced my washer when it couldn't be fixed. They also offered financial assistance for a new refrigerator when parts were unavailable. I appreciate their reliability, though I believe there's always room for improvement.

4 weeks ago

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Verified Customer

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Hope

I had a positive experience with the plumbers sent for our repairs. They were knowledgeable, worked diligently, and explained everything clearly. The only issue was needing to fix a hole in the wall they created to access the pipe, which I need to handle separately. Overall, great service from the team!

4 weeks ago

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Verified Customer

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Patricia

I had a great experience with the service! They promptly addressed my microwave issue, fixing it quickly and efficiently. I also had a breaker replaced, and the technicians did exactly what they promised. Overall, I was very satisfied with their responsiveness and expertise!

4 weeks ago

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Verified Customer

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Rhonda

I had a fantastic experience with the service. They scheduled my appointment promptly, and the technician was friendly and efficient, fixing my dryer in no time. Overall, I felt very supported and appreciated throughout the process. Highly recommend!

4 weeks ago

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Verified Customer

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Ernesto

I had mixed experiences with the service. Initially, the response was quick, but there was a significant delay for a garage door issue. After a long wait, the technician finally replaced the opener. However, a recent request went smoothly with prompt feedback and efficient service. Overall, the responsiveness varies.

4 weeks ago

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Verified Customer

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Glenn

I had a great experience with their service. Appointments were scheduled promptly, and the staff was friendly and knowledgeable. I recently used my warranty for both my dryer and air conditioner, and each time, the technicians arrived quickly and resolved the issues efficiently. Overall, I'm very satisfied!

4 weeks ago

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Verified Customer

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Susan

I had a great experience with the service! They are always quick to respond to my questions and provide speedy assistance. Recently, they fixed my microwave in no time after it broke down, and I was only without it for a short while. Their efficiency is truly commendable!

4 weeks ago

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Verified Customer

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Judy

I've been very satisfied with the service. Whenever I call, I don't have to wait long, and the response is excellent. Recently, I used the warranty on my washer due to a leak, and the technician not only fixed it but also educated me on how to prevent future issues. Overall, a great experience!

4 weeks ago

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Verified Customer

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Ernestine

I had a great experience with their service. I handled everything online, and they were prompt in addressing my air conditioning issue. The technician arrived quickly, had the necessary part, and fixed it on the spot. I was very pleased with how efficiently they resolved my problem, especially during the hot Florida weather.

4 weeks ago

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Verified Customer

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Beverly

I had to use a service for the first time when my air conditioning stopped working. Normally, I prefer to fix things myself, but this situation was beyond my skills. The quick response was appreciated, but it was still an unusual experience for me.

4 weeks ago

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Verified Customer

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Patricia

I had a great experience with customer support, as they were always accessible, making it easy to reach them. When my refrigerator needed service, they quickly offered me a selection of new models, handled the delivery and installation seamlessly, and even took away the old unit for a reasonable fee. I also appreciated their prompt service for my hot water heater warranty, with someone arriving within a day.

4 weeks ago

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Verified Customer

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Rise

I've been very pleased with the service provided. They are attentive to requests and offer great customer service. They helped cover expenses for my washing machine and significant roof repairs after a hurricane. I even signed my sister up because I trust their support. Overall, a reliable choice!

4 weeks ago

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Verified Customer

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Randy

I had a positive experience with the service, as they performed well despite taking some time to respond. I had to use my warranty for a broken water heater, but they handled it excellently. My experience with a refrigerator issue was also very satisfactory. Overall, I'm pleased with their support.

4 weeks ago

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Verified Customer

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Randy

I've had a good experience with their service. Each time I've encountered an issue, they've promptly fixed it, showing their commitment to resolving problems. I appreciate that they respond quickly and effectively, making me feel confident in their support.

4 weeks ago

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Verified Customer

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Linda

I had a great experience with customer service! They were always quick to answer my questions and set up same-day appointments. Recently, when my microwave broke, they responded promptly, got the part, and fixed it in no time. I've used my warranty a couple of times, and each time they were efficient and reliable. Highly recommend!

4 weeks ago

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Amy

I had mixed experiences with customer support. While they were initially easy to contact and helpful regarding my washing machine repair, I faced delays and no follow-up after parts were ordered. It’s been frustrating not hearing back, especially during hurricane season. On the other hand, my refrigerator issue was addressed quicker, but it wasn't fully resolved. Overall, communication needs improvement.

4 weeks ago

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Verified Customer

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David

I had a great experience with Choice. They were excellent in addressing a refrigerator issue over the summer, and every time I've called them, they've successfully fixed the problem. Their service has consistently met my expectations, making them a reliable choice for appliance repairs.

4 weeks ago

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Verified Customer

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Steven

I had a plumbing issue that was resolved quickly, and my air conditioner broke down during a hot Florida evening. I submitted a claim online, and the next morning, a serviceman arrived promptly with the necessary part. The service was friendly and professional, making the experience very positive overall.

4 weeks ago

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Verified Customer

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Vachagan

I had a great experience with the service. They were friendly and professional, making it easy to schedule appointments while we were overseas. They kept us updated on any additional repairs needed, and when I faced a plumbing issue, it was resolved quickly. Overall, everything went smoothly!

4 weeks ago

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Verified Customer

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Frank

I had a mixed experience. I didn’t have a clear reason for my initial inquiry, but after some time, they addressed my issue. I recently used their service again, and they are providing me with a new appliance. I'm just waiting for the check now. Overall, the support has been helpful.

4 weeks ago

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Anonymously

I recently had an issue that required repair, and I was pleasantly surprised by how quickly the service team responded and resolved the problem. However, my experience with a recent air conditioning unit installation was less satisfying; I was told it was covered, but I ended up paying significantly out of pocket. Overall, while the service was prompt, the coverage claims were misleading.

4 weeks ago

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Verified Customer

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Richard

I had a great experience with the subcontractor. They were very responsive and fixed my appliance quickly without any issues. I received timely feedback and the technician arrived as scheduled. Overall, I'm very happy with the service and how smoothly everything went.

4 weeks ago

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Terry

I've had a great experience with their customer service. Whenever I call, they are very responsive and work quickly to resolve issues. Recently, my property's AC had a problem, and they arranged for repairs almost instantly, which I greatly appreciated. Overall, I'm very happy with their service!

4 weeks ago

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Gary

I had a great experience with Choice when my air conditioning broke down. I called them late in the day, and by the next morning, they had someone scheduled to fix the issue. Their quick response helped me get back up and running in no time. Highly recommend their service!

4 weeks ago

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Teresa

I had a great experience with their service. They were professional and responsive, fixing my noisy microwave within half an hour. Additionally, they promptly addressed issues with my dishwasher and garbage disposal. I appreciate their quick and effective solutions!

4 weeks ago

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Eric

I recently started using this service and so far, my experience has been fantastic! I had an issue with a backed-up toilet a few weeks ago, and they handled it wonderfully. I'm really impressed with the support I've received during my first claim. Highly recommend!

4 weeks ago

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Vernon

I had a great experience with the service. The representative was knowledgeable and professional, doing a wonderful job fixing my issue. It was my first time using Choice, and I felt well taken care of. Overall, I was very satisfied with the support I received.

4 weeks ago

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Joyce

I've had great experiences with customer service. They respond quickly and are attentive to requests. When I needed warranty service for my air conditioner, they replaced the part promptly. They also helped with costs for my washing machine and roof repairs after a hurricane. Overall, I've been very pleased with their support!

4 weeks ago

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Barbara

I've always had prompt service when requesting help, with knowledgeable vendors addressing my appliance issues effectively. They replaced my washer when parts were unavailable and provided money towards a new refrigerator when repairs weren't possible. Overall, I've been very satisfied with the warranty support!

4 weeks ago

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Verified Customer

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Kazimierz

I had a great experience with Choice Home Warranty. Their service was prompt and attentive when I had an issue with my heating and air conditioning unit. They quickly sent someone to assess the problem, which turned out to be simple. Without their help, I might have faced bigger issues. Highly recommend!

4 weeks ago

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Anonymously

I had a great experience with customer service. They responded quickly when I called on a Friday, and the technician was out the next day. When my air conditioner broke, they promptly sent someone to fix it. They even covered the cost of a new pool motor under my membership. Overall, I'm very satisfied with their service!

4 weeks ago

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