Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Karen Locey Charlotte, North Carolina

Because my neighbors went through Choice Home Warranty. Since having to use them for several repairs, I’ve been disappointed on how little they gave me to replace my microwave and on another plumbing issue did not cover the vendor. On this repair, the technician came with a replacement for the ice maker and was in and out within an hour. That’s what I call excellent service.

1 month ago

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Verified Customer

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Diana A Yarzagaray Corpus Christi, Texas

I like Choice Home Warranty so far. Their service fee is more reasonable than other warranty companies. It’s easy to file a claim on their website. The claims are responded to very quickly, usually a technician or repair person comes out within a day or two. They’ve covered the minor plumbing and electrical and AC repairs I’ve needed, no problem.

1 month ago

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Verified Customer

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Stanley Fonseca Peyton, Colorado

Choice Home Warranty has been extremely helpful and responsive to my repairs. Although, I am still learning how the process works with each repair, the results have been very good. There have been out of pocket expenses, however, the cost with the warranty coverage versus completely paying out of pocket appears to be reasonable and worthwhile. I especially love when I can request a vendor that is on the list who has performed work on an appliance that demonstrates excellent customer service and work. Learning the warranty process will take time to adjust to. The more claims that are submitted, you will be able to make your own assessment. So far my evaluation is very good. I thank everyone for their outstanding customer service, care, and support.

2 months ago

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Verified Customer

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Charles Minneapolis, Minnesota

They have been good at taking care of claims, my only complaint is paying for service call for each different repair like one for plumbing or electrical an (example) if at same time.

1 week ago

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Verified Customer

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Eloise Niagara Falls, New York

I've been with Choice Warranty since 2023 and had needed them three times and have been satisfied each time. My contract is good to 2029 and feel confident they will be there for me again should I need them.

1 week ago

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Verified Customer

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Scott Anaheim, California

Well, I did appreciate the fact that I could get a call back since the wait time to talk to somebody was over 20 minutes so that was nice. However, the person I did talk to I could barely understand so I’m assuming they’re offshore somewhere and then I was told I waited too long to submit the problem and I had to pay for it all again, although it is the exact same issue letter for the same but yet I gotta pay again because I went on the date all in all I like the service will keep it. It’s helped us. This was a bad interaction. It doesn’t show well for the company.

1 week ago

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Verified Customer

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Bert Purcellville, Virginia

I choose NOT to continue working with Choice Warranty. Service is horrible, unresponsive, takes a long time to send technician to solve the problem. The last technician who came to our home did not solve the problem with our HVAC.

1 week ago

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PiTT PiTTman Houston, Texas

Working with the Representative to obtain this coverage was a great experience. I was referred by my Grandmother to obtain this coverage. Looking forward to working with them in the event of a claim. Hopefully, they will handle that coverage with the same spirit that was done in helping me to choose the correct coverage.

3 days ago

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C Z Chesterfield, Virginia

I did not think that my 9 1/2 year-old washing machine could be fixed. But it was. I was relieved that I did not have to buy a new washer because then I would’ve wanted a new dryer to match it. Glad I did not have to spend that money.

4 days ago

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Verified Customer

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SusanANDJoseph Mission, Texas

We bought a new home. They were good about fixing our dishwasher. Also, they had a repair person work on our HVAC. There was water damage to our ceiling from the problem with the HVAC, That was not covered, they said. However, both repairmen were knowledgeable in their field.

2 weeks ago

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Verified Customer

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James Dayton, Ohio

Choice has always been responsive and good to work with. Although my last issue with a microwave was not as pleasant as past interactions. The repair was expensive so I was told by choice that they would replace it. The amount they offered did not cover the cost of replacement and I encountered an installation fee. I have not received the Lowes gift card for the replacement to date. Disappointed to say the least.

2 weeks ago

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Verified Customer

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Jacob Turlock, California

They've been amazing and kind! I really appreciate how responsive and understanding they've been through this whole process of getting our first home and dealing with new home things. Thank you CHW!

2 weeks ago

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Verified Customer

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Brian Nashville, Tennessee

I choose Choice because it was a better monthly. Biggest mistake!!! Choice home warranty SUCKS. I had a water leak and the plumber wasn't allowed to take the mirror off the wall to fix the leak. Instead they wanted a restoration company to bill my homeowners insurance. A guy I meet came over and fixed the leak. Within 15 mins he was in and out still isn't leaking. Now here is the Choice home warranty fraud. My AC Stopped working in late May I believe. Choice sent a guy out. I paid. The AC worked. In three weeks it quit working again. Another $100 for the next guy they sent out. Thursday July 2. He said the ac was wire wrong

2 weeks ago

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Verified Customer

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ROBERT Garner, North Carolina

It seem that your company lets the contractors dictates what they are going to do to solve the problem rather than you telling what you are going to do. I keep telling you that I need a thermostat and your contractor said no that I must have a broken wire which was not covered under my policy. So I gave up on the people at Choice and I called an air condition co. when they came I explain the problem and I told him I thought it was the thermostat he agreed he put in a thermostat and its been working fine ever since. His cost was 250.00$ an your contractor wanted 450.00

2 weeks ago

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Verified Customer

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Rebecca Curry Winter Park, Florida

Tech was knowledgeable, knew what was wrong right away and got to work. Prior to his arrival, he called to inform me of his ETA which is greatly appreciated for planning out your day.

3 weeks ago

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Verified Customer

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CathllenA. Philadelphia, Pennsylvania

I have now had my Choice Home Warranty for 4 years and it has worked out great! Although they were unable to send a Technician, I was able to use their "Reimbursement Plan" and get my regular Technician to fix my AC. The paperwork was submitted, approved and I received my reimbursement. Thanks CHW!

3 weeks ago

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Verified Customer

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Douglas Wesley Chapel, Florida

The previous two times I was very unhappy with the technicians that arrived. As a result when my AC went out in Jan my son called a company he knew. The responded that day. I ended paying out of pocket. Because I didn't call you first my son said I probably can't be reimbursed. This time when it went out I called Choice and the technician responded that day. He resolved the problem. However, he had to return to resolve the problem again. He as good and I would recommend their company.

3 weeks ago

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Verified Customer

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Edward Atlanta, Georgia

Service I had done on my AC, about a month ago, the service tech that you dispatched, was very honest he got the problem fixed immediately that you connected with. And I thank you.

3 weeks ago

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Verified Customer

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Cindy Houston, Texas

Choice would get a 5 rating. Giving a 3 because of repair service received. Washing maching was giving UB for unbalanced. Repair came to fix and only replaced 1 rod. There are 4 rods! It is suggested to replace all 4 at same time. He then told me to wash smaller loads to not get the UB, which I still get with a larger load. Whats the point of having a heavy duty washer if I can only wash small loads!

3 weeks ago

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Verified Customer

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Floyd Schuyler, Nebraska

Everything is great, service up to this point is Everything I can ask for. I would just like to know, when are you guys going to pay for the service. The company you sent out was fantastic. Thanks Floyd.

3 weeks ago

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Verified Customer

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PatriciaE Jacksonville, Florida

I've had a number of home issues in the last three years. From regrigerator to A/C to plumbing (toilet). Excellent in providing A/C contractors that are responsive and provide responsive, knowledgeable & excellent service. The same for refrigerator. Very disappointed w/plumbing. Two out of three make it worth it.

3 weeks ago

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Verified Customer

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Patricia Dallas, Texas

So far, I’ve only had one claim for my AC unit to have maintenance and repairs. It’s from the 80s so it will need to be replaced, but I was very disappointed to find out they’ll replace the unit but they don’t pay any of the labor cost which would probably run about $3500. So who wasn’t really happy about that but other than that, I’ve been pleased with the service.

3 weeks ago

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Verified Customer

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Susan Fairfax, Virginia

The man who fixed the AC came the day after I called and figured out what was wrong quickly and fixed it right away. I was very pleased with the response from Choice and the service from the company.

3 weeks ago

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Verified Customer

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Marcia Hickory Hills, Illinois

My 2 service calls and technicians did a great job. I didn’t like the fact that my monthly payment went up without notice. And I didn’t like the fact that my service call went up without notice.

3 weeks ago

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Verified Customer

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Nancy Houston, Texas

Best decision I have ever made with Choice Home warranty. It’s a peace of mine, knowing that I have coverage for the major things that are the major things in life. And as a senior, that’s a big deal.

3 weeks ago

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Verified Customer

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linda East Peoria, Illinois

The technition that came to repair my ice maker and washing machine was knowledgeable and went out of his way to get my washing machine up and running .. great communication and quick appointment times :))

3 weeks ago

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Verified Customer

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Sandra Jacksonville, Florida

Justin arrived within the designated hours He was pleasant and professional and fixed the leaking problem with the washing machine within a timely manner... He should be commended...

3 weeks ago

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Verified Customer

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Patrica Brown Ashburn, Virginia

My last time I used Choice Home Warranty was to check my air conditioner in Sept, 2025. A the service as awesome. The technician was extremely knowledgeable, which saved my money. I appreciate the services rendered thru Choice Home Warranty. The venders I have used were also, courteous. Thank you Choice Home Warrenty.

3 weeks ago

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Verified Customer

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Norma Kipps Baltimore, Maryland

The air conditioner got fixed real fast. The refrigerator not so much. I was given a date 10 days out. It started working before they arrived and has been working since. The repairman looked into it and said he couldn’t do anything if it was working. That’s not service.

3 weeks ago

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Verified Customer

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Michael Elson Los Angeles, California

I would have been more satisfied if you could have gotten a plumber out to me sooner. I ended up having to pay out of pocket to get a pin hole leak stopped. The vendor you assigned to me could not come out for 3 days! I could not wait that long

3 weeks ago

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Verified Customer

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Kathy and Maggie Williams Columbus, Ohio

I had two technicians out at the same time, one for dishwasher and one for refrigerator. They were thorough and got the dishwasher fixed. The refrigerator was not fixable, so I am getting money for replacement. It’s not near enough for a new refrigerator, but I’ll have to add my own money for one. All in all it was a good experience.

3 weeks ago

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Verified Customer

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Jan Yuma, Arizona

The technician you sent was good...very nice. There was no question that the washing machine impeller had disintegrated. However, the tech told me I had a water leak at the wall connection somewhere. That caused mt to call in a plumber who, after a thorough inspection, found no indication of a leak. That cost me $75 I really didn't have to spend.

3 weeks ago

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Verified Customer

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Karen Orlando, Alabama

I chose ( unwisely) this company because of their advertising which I found out when I really needed them that it was ALL A LIE. when something needed repaired, they were par with this industry. Their claim that they'll replace the appliance if it can't be repaired is nothing but BS. They don't. They will offer a gift card or check for just about HALF OF WHAT IT COSTS TO REPLACE. You're responsible for the rest. My washer went out. I called. It needed replaced. They offered me $406. The TOTAL COST TO ME was $ 789! When I called to dispute I was told basically that I was the one that didn't know how to interpret their advertising. I'm not stupid. I interpreted the way any logical person would interpret their advertising. I also pointed out this and was pretty much laughed at. My contract is up with them in October and I CAN'T WAIT!

4 weeks ago

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CCamacho Boulder Creek, California

I spoke with Seth H. who was great! His customer service is excellent! Choice Home Warranty has great pricing and an added discount for seniors 55 and over. We were also offered a 6-year plan with a promise of no rate hikes during this time. This company covers everything our current company covers at literally a fraction of the price, 75% to be exact. I appreciate the time and explanation of the program. Also, Seth is now our personal agent and gave us his direct line for any questions or services needed.

1 week ago

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Carol Sales Culver City, California

tech was great. Company electrux did not show up on first appointment. Called them and they said they made a mistake. I waited all day nd called twice and they said they were coming. This was not good. Next visit was good. Tech was good. Company Electruox is having problems within their office. I lost a day and waited from 8:00 to 5:00 and they did not show up.

1 week ago

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DGS girl Crownsville, Maryland

I have always got my claims completed. Usually, I file a claim on line successfully but on occasion a call is required fir claim completion. The customer service folks are helpful and curtious. I've been with CHW now for about 4 yrs. and plan to continue unless my services change for the worst. It's too many home warranty companies available to accept anything but good, dependable service.

1 week ago

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mikesmom96 Yukon, Oklahoma

We moved from American Home Shield to Choice Home Warranty last year. We have liked the value we receive for the monthly fee. The only downside is they refused to fix my microwave, saying it was normal wear and tear; which, I felt was false, as the handle broke and that, in my opinion, is not normal wear and tear. They have fixed the other claims we have put in for our washer and our free standing stove.

1 week ago

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Verified Customer

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Melba Brandon, Mississippi

CHW is very prompt in scheduling a repair technician. The only negative is the length of time you have to wait for an appointment after part was received to get the repair completed. Part was received on 7/30/26 and earliest appt. available was 8/10/26.

1 month ago

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Verified Customer

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Margaret Avon Township, Illinois

I have had 2 claims with Choice. Both situations were handled in a professional and timely manner. The repair people were efficient and honest. The electrician who fixed my ceiling fan cleaned up after the work performed. I was very pleasantly surprised at how well both claims worked out.

1 month ago

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Verified Customer

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BrianAndHilary Budd, Illinois

With the hope that if I have appliance problems, that I could pay a small seevice fee, and my insurance/home warranty would cover any additional expenses even a new appliance if my are not able to be fixed. Choice Home Warranty has chosen Sears home services for my refrigerator, and where I live, Sears home services gives below average service and dont allow you to speak to them directly. Sears home services does everything through AI. Which means you dont get a heads uo phone call from a human saying they will be there in an hour, you get a text message from a number that is not a full phone number that auto responds generically by AI. Choice Home Warranty should choose not to partner with Sears, they make Choice Home Warranty look bad

1 month ago

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Verified Customer

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Roxanne Budd, Illinois

When a part broke on our hot water heater over a holiday weekend, CHW was there to help us get back on track. We filed a claim through their simple, easy to use system and a qualified technician came out and fixed the hot water heater within a few days, due to the holiday. We couldn't be happier with the service we received from CHW!

1 month ago

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Verified Customer

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Johnny Houston, Texas

Thanks the Choice company very helpful and fast ! Excellent HOme Warranty Company . When my airconditioning was broke was not working I just email and the customer very helpful and take care everything for me .. and just paid small amount for replace a fan motor for the AC .. I recommend for this company .

1 month ago

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Verified Customer

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Maria Las Vegas, Nevada

I have it on the duplex that I live in, which is my son‘s and I’ve had two problems that have been taken care of very efficiently so when my condo Warranty expired with another company, I chose Choice and switched to Joyce because it was so efficient in my duplex

1 month ago

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Verified Customer

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Charita McCalla, Alabama

Because they sent someone out to fix my air conditioner. They didn’t hesitate approving what was needed to get the job done in repairing the problem with my air conditioner. I’m a very happy customer with Choice Home Warranty.

1 month ago

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Verified Customer

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Charles Winston-Salem, North Carolina

All I could find about Choice Home Warranty showed they were reliable and they proved they were by my call telling them that I had a water pipe busted in my crawl space and without hesitation they sent some one to repair my line. Great company.

1 month ago

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Verified Customer

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Joyce Euless, Texas

My sister and her husband have a warranty from this company and have been very pleased with them. So I choose them and I am very pleased with them. So Proud To Be A Choice Home Warranty Customer. Thank You For Your Excellent Service. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐👌🏼

1 month ago

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Verified Customer

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Jennie Harmony, Wisconsin

Choice Home Warranty is very reliable and easy to use when filing a claim. They sent a qualified technician to look at my central air unit. The technician explained what the problem was. Then he came back with the part and fixed it. I am very grateful to them.

1 month ago

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Verified Customer

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Bernie Fairfax, Virginia

Reliable company. I filed a claim on our garbage disposal that was not working. In just a day the technician arrived at my house and repaired the disposal. I just paid the deductible. It was worth it. I am glad I have this appliance warranty.

1 month ago

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Verified Customer

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Kevin Allen Phoenix, Arizona

I’ve been with Choice Home Warranty since 2020, and it’s been a great experience. Because of their excellent service and the peace of mind they provide, I recently renewed my membership for another six years. I appreciate the extra protection they offer for my home and highly recommend them.

1 month ago

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Verified Customer

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SHAUN San Diego, California

When I have used your services it has gone well for the most part There was a time when a service man needed to return with a part. It took a long time. I called you as the hiring party to make inquiries. I was told in no uncertain terms that was my job. So I wondered if you would step up for me if your hired service tech didn’t make good on a repair if you’d be there for me. In the case above, I did call and he came through.

1 month ago

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