Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Mary Webster, NY

We have called them twice so far. We have been very pleased. They were quick & very pleasant & solved the situation both times. We highly recommend them!

3 days ago

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Glenda Brevard, NC

Great Service Technician, Billy. Very friendly and knowledgeable. Explained everything he was doing and answered all our questions. Highly recommend!!

3 days ago

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Samuel Jackson, GA

I’ve been a customer for a long time. Whenever I call for service now they require a payment for the deductible before anyone is even dispatched. I comply with the requirement which was implemented during my contract. However, when an appliance that isn’t repairable they make you wait up to 30 days for payment to get a replacement. They advertise protection from repair costs but what’s the point to have the warranty if it doesn’t pay promptly leaving you without a covered appliance.

3 days ago

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Verified Customer

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Brandi Brookhaven, GA

I had to wait 6 days to get my refrigerator repaired and all of my items went bad. I sent in an urgent request saying that I had a 1 year old but it did not speed up my service time. The person that did the repair did a great a job but I wasn’t happy with the weight time considering that it was an urgent appliance need.

3 days ago

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Verified Customer

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Shirley Delray Beach, FL

Your company is very bad at communication. You haven't responded to my emails and believe it if not, none of your phone numbers work when called from a Canadian phone!!!! The one time we called, my daughter called when she arrived at our Florida home, the AC was out in very hot weather. Your service team set up an appointment for 6 days later! They cancelled that appointment and had an emergency company fix it for $650. Your company has cost meof money! You then charged me for the month, after I emailed you to cancel our contract. To add insult to injury, you charged another $85 for the service call, that you never made. made! All in all your company failed us, terribly!

3 days ago

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Verified Customer

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Richard Oran, MO

Like...are you kidding me? Constant denial of claims. Example our refrigerator control quit not responding. Tech could not get part and reporting it's a replacement. Choice said it's not covered as it wasn't working all this time. Well the refrigerator was indeed full of food and freezer was defrosting at that time. So ya it wasn't working half the year? Maybe I loaded $1000 in food to spoil for a claim? If anyone signs up with them you are a fool. Research and see what I'm saying is true and save money. Also you have to pay $75 to be denied coverage. Im currently in contract with the FTC over their business model.

3 days ago

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Verified Customer

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Leon Celina, TX

First I was informed that a freon leak test on our HVAC system would be authorized when requested by the repair service, who did make this request. However then you all told me a Freon leak test was not covered even though the repair service had to add 4 lbs of freon to our system I couldn't find where a leak test is not covered in our policy

3 days ago

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Verified Customer

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John And Teri Krakowski Noblesville, IN

Once I understood the plan, I felt that I was getting the right service for my money. Choice has always been prompt whether it was approval or not and I appreciate that.

3 days ago

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Fred and Diane Finley Cleveland, OH

We have had Choice Warranty over 7 years and have always been dependable/reliable. . If issues weren’t resolved we would make a call and it was always resolved.

4 days ago

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Wynell Thomas Cave Junction, OR

I did'nt like that I was told I could find my own company to repair my heater. I paid you a yearly fee plus 75 dollars to the repair company. I was under the impression that was what I was paying you for. You finally did find a great company to solve my problem. I would highly recommend 3 Sons HVAC and you should use them for this area.. Hopefully my next will I will get better service.paid you to find a rep

4 days ago

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Verified Customer

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Laura Curran Pleasanton, CA

Easily filed a claim and heard from technician that same day. He came out and was able to troubleshoot kind of a vague problem. Repairs made the same day. Very satisfied

4 days ago

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Verified Customer

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Susan Southaven, MS

We are very pleased with the service we are getting from this warranty company; however, our last claim did not go as smoothly as the others. We had a good technician who completed the work quickly once the part was received but there was no contact in between on the progress of our claim. I had to send a few messages to find out what was going on

5 days ago

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Martha Clarke Littleton, CO

Your company does not provide the service you advertise. Your system is almost impossible to work within and process. The ways you find to delay and eventually deny service are maddening. I was without AC for 3 weeks this summer because of the hassle and roadblocks you put in place during the process. The reason you denied the service was most unfair and unjustified. Then this fall I have been without heat for a week because your technician could not come for a week and I had to find my own technician and then the myriad of "hoops" you required for him to "jump through" further delayed his being able to repair the problem. I can be more specific if you want to call me. Your product is deceptive and I am giving you poor reviews everywhere I can. Additionally, your customer service is abysmal!!! The Customer Service is slow to respond and when they do respond, they are evasive and cause more roadblocks to achieving repair of the broken system. Your company does everything it can to avoid paying a claim. I do not recommend you at all and I regret buying a 6-year contract.

6 days ago

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Verified Customer

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Teri Seguin, TX

I like how Choice warranty had a very quick response in having who we needed to get the job done. The plumbers they sent us were very professional and informative. Top notch!!

1 week ago

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Verified Customer

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Donald Hendersonville, NC

I spent one summer researching which home warranty company to use. When we went to pay, we discovered that within 10 days of Mom's passing, Dad had already chosen CHW. Thankfully they did not let us double pay. Sometimes they've been very helpful and other times they've kept us hanging while trying to find someone to come. It's not what the old Sears Home Warranty was, but seems it's as good as it gets these days....

1 week ago

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Carol Hashimoto Kahului, Hawaii

Your representative, Hamady Kebe, answered all my questions regarding issues, and if it wasn't included or he didn't know the answer, he admitted that he didn't know. I found him to be an honest and a helpful person who even made recommendations that might work for me like contacting my provider of service to sign on with Choice Home Warranty as a contractor so I could work with my preferred contractor. I like that you have 24 hr. 7 days a week contact coverage.

6 days ago

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Verified Customer

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Charles Rayburn USA

I just signed up with Choice Home Warranty. As a senior on a fixed income, they gave me an excellent package that fit my budget. I sleep a lot better at night knowing all my appliances are covered. Hopefully you'll take a close look at them for your home service needs too.

2 weeks ago

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Verified Customer

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Lori Orlando, FL

It took a little bit to work through the 2nd problem, but the team they sent was very professional and addressed all of the issues we were having. Choice provided the coverage as stated in the contract so it was great to get the help with the repairs.

2 weeks ago

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Verified Customer

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Dave Thornton, CO

HAD A TOILET THAT WAS LEAKING. CALLED CHOICE AND TOLD THEM WHAT THE PROBLEM WAS. THEY SAID I WAS COVERED AND THEY WOULD GET A PLUMBER TO FIX THE TOILET, AND CALL ME TO SET UP A TIME AND DAY. PLUMBER CAME, SAW WHAT THE PROBLEM WAS, CHECKED WITH CHOICE REGARDING THE COST, WAS TOLD BY CHOICE TO GO AHEAD,AND THEY FIXED THE PROBLEM. CASE CLOSED.

2 weeks ago

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Verified Customer

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Ruby Callahan, FL

Choice Home Warranty has been quick to respond to my requests and quick to have someone come out and check out the problem and quick to have the repair or replacement completed. I am really please with their service and have recommended them to several of my relatives and friends.

2 weeks ago

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Verified Customer

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Philip Spring Hill, FL

We filed our first claim with Choice Home Warranty and had a flawless experience. Even received an apology for a brief delay in getting a contractor assigned. The contractor was professional, communicated well and fixed our problem.

2 weeks ago

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Verified Customer

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Jeff Playa Del Rey, CA

.We recently needed to have our A/C unit brought to life. It would not heat or cool. Our technician was extremely knowable and efficient. He diagnosed the problem and had it up and running in no time. GREAT job!!! The warranty worked just as they said it would. So far, HCW is spot on....couldn’t be happier!

3 weeks ago

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Verified Customer

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Steven San Antonio, TX

From the very beginning my first work order Damm fixed second work order fixed most of all is the communication between CHW and the client me and the Technicians all of us were on the same page I like that no complications you sava. Overall my satisfaction with CHW topshelf that means outstanding. Very respectful Steven Anthony Belasquez

3 weeks ago

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Verified Customer

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Lillian Lake Worth, FL

My second refrigerator died. It could not be repaired. And they did as promised they replaced it. It was a certificate, but then I was able to pick out what I wanted. A friend of mine was questioning them, but she had to take it all back.

3 weeks ago

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John Seyffarth Avon, IN

A recently purchased a home and the home warranty was part of the deal. A few months went by when the garage door opener failed. I called CHW and they put me in contact with a repair service. The service technician checked it over and determined the unit was bad, contacted CHW who then authorized the replacement. The only cost to me was the $75 deductible on the insurance.

3 weeks ago

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Verified Customer

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Doneta Lawton, OK

after horrible experience with select my cpa said. he had choice and service was excellent. I have had no claims on my home but I pay for my second home in OK. and ac service from Choice was fast, efficient , , courteous, prompt. WOW. when I finish remodeling my other house in OK. will place Choice on that home alalso.

3 weeks ago

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Rita Lexington, SC

My claim was processed and acted upon quickly. The first technician, from A-1 Electric, was punctual and courteous. It did seem that my problem was fixed but it didn't last. My 2nd call to CHW was responded to as quickly as the first service call, the technician decided My water heater needed replacing. In less than a week both technicians came and replaced my heater. They finished 9 hours ago and I HAVE HOT WATER again!.I am happy!!

3 weeks ago

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Verified Customer

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Roger Apollo Beach, FL

I’m a long time customer. I was trying to switch to a different company, but recently I felt the CHW really cares about the customer. The claim department used to have tactics to reject a legitimate claim. Keep it up! I will refer more people to CHW!

3 weeks ago

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Verified Customer

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Peggy Cohen Orange, CA

I have been very pleased with Choice Home Warranty and the service providers they use. Assistance has always come within a reasonable time frame by competent and courteous repairmen. I will be renewing my contract with Choice Home Warranty.

4 weeks ago

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Verified Customer

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CONNIE ELLIS Parker, CO

Choice is my first experience with a home warranty. I heard great reviews , so I signed on. My microwave stopped working the day before I was scheduled for spine surgery. I sold my claim immediately, it was approved instantly. I was so relieved because meals after surgery would be microwave. I had a service visit the day after surgery, faulty part was identified and approved for repair. That was 9/26. I waited over a week for a response from EYEBEE. I called EYEBEE twice on 10/5 left messages. No response. I called EYEBEE again on finally my call was answered , left on hold 10 min. I was told part had been ordered and I would be notified when it arrived in next 3 days I would get an appointment. Still no response . I checked in on 10/5 and was told part arrived and I would get message from scheduler, I waited until yesterday when I called EYEBEE, I was put on hold for 15 min and finally have a scheduled appt for Sat 4pm to 8 pm, un believable. I am hoping I will have my microwave repaired on sat.. I need to understand how claims are handled, are they serviced by various companies or just EYEBEE. . NOT AT ALL happy for their lack of effeciancy or concern. Would love to talk with someone in CHOICE HOME WARRANTY office. I was so impressed by the initial response and service, hollow not acceptable. Recovering from surgery and dealing with EYEBEE WAS BEYOND STRESSFUL. Thank you or opportunity to voice my experience.

4 weeks ago

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Verified Customer

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Nita Masciarelli Reston, VA

The gentleman you sent out to me was fantastic! He fixed my refrigerator quickly, and professionally! He was very nice as well. The gentleman you sent to fix my air conditioning was professional and efficient! Thank you for all the help!

4 weeks ago

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Verified Customer

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Dale Capper Folsom, CA

I have had Choice warranty for years. Recently had to call on my garage door. I called on Friday the garage company called on Saturday and scheduled for the next day Yes Sunday! He ordered parts and came back on Monday and installed a new motor! Slick!! Can’t beat that!!

4 weeks ago

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Verified Customer

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RITA Chicago, IL

The work gets done, the plumber I had lately changed my valve I would like to know what part of the fee was covered by Choice. I ended up paying $ 615 out of my pocket. The faucet leaked for 2 days hot water and stopped on its own.

4 weeks ago

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Verified Customer

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Diane Citrus Heights, CA

Unfortunately, the first plumber said he would arrive about 3 p.m. He never contacted me, just canceled the work order. The second plumber, Begg's Plumbing of Rancho Cordova was reliable, courteous, knowledgeable and personable. He arrived on time, submitted the order and informed me what would happen next. The only reason for deleting one star was the fact that we were without hot water for a week. Choice posted information updated. Oddly, I received an email 3 days after the job was completed that tech is on his way & will arrive atc430 a.m. All in all, a good experience with my first Choice service.

1 month ago

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Verified Customer

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Bonnie Moncks Corner, SC

I had Sears Home warranty for YEARS. The technicians that came to my home were good. BUT Each time the Tech's put in an order for parts, Sears decided knockoff parts would be used, which did not help the issue. Sears would not except comments and request for replacing issue, as their "plan" says. 10 visits since Jan. 6, 2026. I searched and decided CHOICE would better serve me. I contracted with them, and washer repaired 10-5-2026. .

1 month ago

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Verified Customer

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Donna El Cajon, CA

I chose Choice Warrant because my husband who was a handyman told me this was a good company, along with my real estate daughter. He passed away,😞 a couple years ago. Recently I had a issue, I called & filed a claim, immediately I was informed by emailed that they were on it. I called Friday morning & everything was fixed by Monday! I even had to have 2 different people come to my house too. They were excellent, knowledgeable & super nice. Thank you so much everyone!😄💯

1 month ago

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Verified Customer

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Jane Oesterling Gautier, MS

We’ve been very happy with Choice Home Warranty. They are always quick to respond and get someone out when we have a problem. They’ve saved us hundreds, if not thousands, of dollars in unexpected repair costs. We pay our service fee and that covers the service call and repair costs. Honestly, the fee is cheaper than what most companies would charge just to come out and look at the problem! Definitely worth it for us.

1 month ago

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Verified Customer

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Kelvin Bishop San Antonio, TX

Choice Home Warranty (CHW) has made unexpected home repairs easy. They took care of a project that my home insurance did not cover. CHW worked with top quality, knowledgeable and resourceful vendors. As a first time home owner, I thought I’d be overwhelmed. CHW and their vendors took care of the plumber, garage pack-up (to clear the workspace) + offsite storage, drywall demo & repair, repainting and packing upload. My garage (and life) is back to normal. I’m so glad I have CHW as additional home coverage. Thank you for making this repair much easier (& 10x less stressful) than expected!

1 month ago

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Verified Customer

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Robin Columbia, Tennessee

I called Choice Home Warranty with our first claim just a few months after joining their plan. It was a Sunday about 11:00 am! I discovered water under my kitchen sink. Choice Home Warranty had a Great Plumber out to my home within a few hours to take care of the initial emergency repairs. Choice Home Warranty took wonderful care of us in our time desperate need. Water is so damaging. And all we paid was our service fee of $75.00!

1 month ago

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Verified Customer

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Lisa Jacksonville, Florida

I wasn't sure about home warranty companies. I'd heard both good and bad things, but I knew that if something needed repair, I might not have the money to cover it, so I took a chance, and I'm so glad I did! This warranty has paid for itself. You don't want to be in a position where you're unable to care for your home or address issues that aren't covered by traditional insurance plans. Protecting your investment is crucial, and procuring a Choice Home Warranty is a wise decision.

1 month ago

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Verified Customer

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Donald Jackson, Tennessee

It is easy to place a claim. Most of my claims are handled well. These involved items such as water heater, faucet, refrigerator. What did not go well was my a/c system. After 5 months and numerous technicians, it never was resolved. I ended up having the system replaced out my own pocket. The trouble was that Choice wanted to simply fix the unit. But it was so old that no technician could find the parts. Weeks would go by and nothing happened. When I called Choice they ended up getting a new technician and restarting the whole process. This happened several times. I finally gave up. That was disappointing.

1 month ago

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Verified Customer

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Daniel Milford, Ohio

When we call our issues have been received efficiently!! We have the service out quickly. We have had great service for our Whirlpool washer! Our washer was fixed in 8 days, including waiting on the parts!! Great!! Our dryer has more issues, but not Choice Home Warranty’s fault. It is Whirlpool, waiting on the part/s., the drum. Choice Home Warranty has been great to work with- very sincere and concerned about our issues!! Great choice in home warranty!!

1 month ago

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Verified Customer

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John Hoover, Alabama

I saw a commercial and called the number and got an immediate response and set up an appointment. I have been meaning to redo my shower for some time and finally went with it. Everyone that was involved was fantastic! The whole process was explained thoroughly and when it became time for the installation everything went smoothly! I was absolutely delighted with my new shower! I would and have recommended this company and everyone involved to everyone that I know! Laurence F., to Megan, to Simon my heart felt thanks!!!

1 month ago

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Verified Customer

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Michael Dallas, Texas

I like the service that they said they would provide with the exception that I think the whole process took too long. I had to wait a week for someone to come and check what was wrong with my washer, then another week for the needed parts to come in then another week for the technician to come and repair my washer. I was so glad that if it took that long to take care of a break down that it wasn’t my air conditioner, refrigerator, or freezer.

1 month ago

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Clyde Levelland, Texas

The technican that worked on my water heater was good but I think he is stretched thin and I think that choice home warranty relies on this one guy to answer all calls, i may be wrong but appears that way. The technician brought wrong thermostat but he made it work and said he would order the right one and install but haven't seen or heard from him in over 3 weeks, water heater working fine and no complaints.

1 month ago

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Verified Customer

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Lorie Manassas, Virginia

I’ve had use it a few times and especially when my electrical went out my kitchen they technician was excellent and he was able to get approval right away and fix it and I want to have continued service such as that and to have people argue with me and try to turn my claim down like what happened to me with a plumber he asked me if I maintained my plumbing. I mean, I had remodeled my bathroom, but I do not know about maintaining plumbing.

1 month ago

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Florence Cleveland, Ohio

CMW was recommended Aarp so we decided to give it a try. We are both retired. We are very pleased with the service. Our two recent claims, first time we needed help, were handled quickly and efficiently and the service professionals were top notch professionals, intelligent, and very thorough and informative. Our total experience was excellent! Thank you Choice Home Warranty.

1 month ago

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Verified Customer

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Delores Pittsboro, North Carolina

We had been thoroughly happy with Choice Hone Warranty until our last experience which started when I put in a claim as our garbage disposal was leaking. It took over one week for a new one to be installed. I called numerous times to find out what was going on and put on hold with will be notified to pick up. Each time it said to pick up it automatically went to voice mail and I had to start all over and then I finally got a notice the new garbage disposal would be installed Friday from 11 to 8 pm. No show. Monday arriving at 11:37 am. Another no show. On Tuesday I received a call from the plumbing company and they said they never sent those msgs and they had to be generated from Choice. Finally Wednesday the plumber came and in 15 minutes we had a new garbage disposal.

1 month ago

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Cassandra Orlando, Florida

I have a 3 year contract. I was misled to believe that by choosing Septic System it covered the tank and drain field. That is what a septic system is by definition. I should have chosen septic tank to get my tank pumped. The process was a mess. Long story short I ended up paying for the entire pumping of the tank. They do not cover drain fields. I now have to wait for Choice Home Warranty to reimburse me almost $500. I’m praying that they do not let me down. If I end up not getting the full amount I am going to cancel my contract and just keep putting money away to save for incidents that may happen. I did have a lot of confidence in this company. Now my confidence is wavering

1 month ago

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Verified Customer

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Marilyn Richmond, Virginia

Heard good feedback about CHW and decided to try them. Had policy for a year before using due to my air conditioning. Contacting CHW was easy through online. Appointment was set and dispatched very quickly. I was very happy due to the 90° weather. All was a smooth process and I plan on keeping my policy with them. I recommend CHW for all your needs for home service. Keep up the good work.

1 month ago

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