Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Jean Griffith Cape Coral, FL

You had a good standing when I signed on, six years ago when I signed on and paid for six years in advance, but now what I’ve learned firsthand that every claim is down everything you ask them to fix or replace for some reason it’s always our fault not any other reason we installed it wrong. We used it wrong. We something wrong but but never will replace it. Why used to recommend you to anyone that would listen when they first signed on which was years ago six or seven 6 years upfront because you had a good review but it turns out you just turn most everything down

3 weeks ago

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Verified Customer

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Carlton Houston, TX

Choice warranty was recommended to me and it has really paid off as of late. Things pop up after a while when you own a home. I had to use the service a couple of times and the experience was great.

3 weeks ago

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Verified Customer

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Cynthia Thompson Starkville, MS

I selected Choice Home Warranty based on their outstanding reviews. My home is 40 years old so I selected the 30 month plan and paid the $1,386 UP FRONT. I had my first claim in May of this year, paid my $75 service fee, and everything was fixed. I was pleased. Last month, my garbage disposal died and needed to be replaced. I had to pay an extra $90 because CHW only allowed a set amount for a replacement disposal. Obviously, CHW has not updated their replacement costs based on the cost of items in 2026! Very disappointed in CHW but at least the repairman was awesome.

3 weeks ago

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Verified Customer

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Sandy Borcheller Hudson, FL

I have nothing but good things to say about Choice Home Warranty. They are very easy to work with, the vendors they use are excellent and responsive. I recommend Choice Home Warranty to my neighbors and friends.

3 weeks ago

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Verified Customer

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Brenda Rottkamp Cape Coral, FL

We have used Choice Home Warranty for a few years now and I have no issues. The technicians they send out are always really polite, friendly and knowledgeable. And the problem is always solved.

3 weeks ago

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Verified Customer

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Yvonne Jones Snellville, GA

I like the ease of putting in claims. What I don’t like is how long it takes for a company to come out. Then it took Avery long time to fix my AC. Putting on a bandaid for two years and the AC had to literally be falling apart before they agree to replace it. Also make an appointment you get an appointment then come to find out that is not the appointment that the company has given you. It is completely a different time. It’s hard to manage when you’re working.

3 weeks ago

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Verified Customer

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Kathryn Destafney Missoula, MT

I’ve had 2 home issues so far - leak under sink and non-working garbage disposal. Both times the response time from a Choice Home technician was excellent and I’ve been happy with the results.

4 weeks ago

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Verified Customer

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Carolyne Foley, AL

I call on Mon. And the soonest appointment was Fri. Friday came and they confirmed between 8 and 12 then they changed it to 1pm and 5. We'll they called back and said they would have to come a whole week later to fix my dryer. That means I'm out of service for 2 wks. which I was not happy about it seems you could have more tech. Availsble.. so I call someone local and they came out Sst.morn and fixed my dryer.ONE DAY SERVICE. So I iwas not happy with your service this time 2 weeks is too long to wait

4 weeks ago

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Verified Customer

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William Mercer, PA

I purchased Choice Home Warranty to help defray the cost of replacement appliances. When I put i a clame for a cloths dryer, it cost me a $100 house call and was told it needed to be replaced, as parts were not available. My understand ing of replacement of comparable value from Home Depot costs $769.00, Home Choice told me comparable drier was only $348.00, from any reputable appliance dealer, I am still waiting for a check and it's been 2 weeks. That is not how I understood this insurance works, Furthermore the fine print states the maximum coverage per year is $3000. So a comparable heat pump replacement wouldn't, even cover half of a new one. So am I happy? It's just short of a scam.

4 weeks ago

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Verified Customer

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Anthony Clarksville, TN

Choice Home Warranty has been a part of our lives since we moved to Clarksville in 2018. It has truly helped us in times of need/turmoil. Thank you for the prompt & succinct work that we’ve needed. ~Ant~

4 weeks ago

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Verified Customer

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Peggy Sewell, NJ

I kept seeing the commercials and finally joined. I am so glad that I did as I was almost scammed by another company and Home Choice came to my rescue and relayed that my HVAC system was fine. So happy with Home Choice!

4 weeks ago

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Verified Customer

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Gaye Brower South Jordan, UT

Tony was great. He came over went right to work and had my my potty stopped leaking. He was marvelous. I appreciate you all getting me someone who I could trust. I really enjoy having Choice Home I would recommend Choice Home Warranty. You’ve been greatWarranty. Thank you again and definitely I would recommend

1 month ago

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Verified Customer

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Teri Hedrick Fredericksburg, VA

The plumber they sent out Astro Plumbing for my hot water replacement did a great job. My portion of the replacement was cheaper than using my other warranty with HomeServe! So far I have nothing bad to say about my Choice Warranty!

1 month ago

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Verified Customer

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Deborah Killingsworth Panama City, FL

Things have gone very well so far with Choice Home Warranty service. We were very happy with the service we received and the workers who came to do the jobs. Outstanding really! Thank you so much for checking in with us! It means a lot!

1 month ago

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Verified Customer

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Dorine Gross Birmingham, AL

Because I have a contract with you. I am 81 and need your help around the house. Will came and looked at the three issues I had. One the stove, two the washer and three the dryer. He fixed the stove. Of course neither the washer Nor dryer was acting up while he was here. I paid him $225 and he said I could call him when the washer or dryer were acting up. He said for me to take a video of the issue and to send it to him. The washer acted up again two weeks ago, we videotaped it and I sent it off to him. I left a text message and phone call as well. I got ahold of Will a week ago Saturday and he said that he would look at the video and get back to me on Monday. Nothing happened, no calls. I called again and left another message. I don’t want to pay another $75 for him to come out and look at it again. He said he would come back within a month’s time. We are only a few days away for It being a month!! Now that I write I should have left a one star!! Grrrrrrr.

1 month ago

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Verified Customer

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Donovan San Antonio, Texas

1 month ago

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Verified Customer

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Donna Reston, Virginia

For the couple of times I've used CHW the response for service has been reliable, with satisfactory results to date. I have subscribed to other, a number of two, warranty companies that did not provide the best service. to me as their customer. Thus, I do recommend CHW.

1 month ago

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Verified Customer

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Diane Birmingham, Alabama

CHW is absolutely the BEST! I read their reviews and they did not disappoint! The servicemen from AB AC in Tuscaloosa came on time and did a phenomenal job! Ty CHW for cooling me off in 103degrees of heat! I am still cool and happy to my soul! CHW is the BEST!👏🏾❤️👏🏾😘😘😘

1 month ago

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Verified Customer

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Kathleen Norfolk, Virginia

First off the price per month is great!With my 1st claim I'm having issues getting my washer fixed. The young man came out, I paid him the $100, he diagnosed the problem, got the approval from CHW, I had to cancel the on the repair date, he said he was coming on another date and I aid ok, but I haven't heard from CHW. I haven't heard a word from him since. I even called customer service and they said they are working to resolve the issue. Still haven't heard anything about it from them.

1 month ago

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Verified Customer

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Sandy Birmingham, Alabama

I have the BEST REP EVER!!!!!Her name is Christina W she is the Huntsville Alabama and surrounding area. I am a real estate agent in Huntsville and she gets all of my warranties. In fact I have one myself. I love it and I have never had any problems. The BEST WARRANTY EVER!!!I HIGHLY RECOMMEND IT

1 month ago

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Verified Customer

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Janice Gastonia, North Carolina

My dryer door fell off. They sent a repairman. He had to order a new door and other parts. When they came in, he came back and installed them. It was a good experience that probably would have cost me about $800 if I had not had CHW on my side. Total cost was $100. What a relief that was.

1 month ago

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Verified Customer

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Janice Stilts Farmingdale, New York

Hello. I’ve never had a problem with Choice until now. In August I called regarding a plumbing issue. You charged me the usual $75 charge. A day or so later I recd a call from Rocco Construction who came out and fixed my problem. They charged me an additional $75 fee. The first $75 fee was to be credited to my credit card. When I recd my bill, the first fee was not credited. The bill was for $150. I called Choice. They indicated it was credited. That I would have to contact my credit card company. I did. They indicated there was no credit, that I would have to contest it. I am not happy with Choice st the moment.

1 month ago

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Verified Customer

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Desiree Glencamp Sandy Springs, Georgia

They are fast. They are very thorough. They get contractors sent out to you in a timely fashion. Your out-of-pocket expense is not as much. They listen to your needs and will do their best to help you. I left a different home warranty company for them and I made the best decision going with choice.

1 month ago

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Verified Customer

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Dolores Phoenix, Arizona

The repair person came out and assessed the issue, my water heater was replaced. The washer/dryer call it was working but vent required to be cleaned. I had the vent cleaned which could have been a serious safety issue if I did not know that it required to be cleaned.

1 month ago

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Verified Customer

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Edwin Alpharetta, Georgia

My units both went out at the same time and they dispatched a very helpful company that quickly repaired 1 unit and ordered the replacement parts for the other. Once replacement part arrived, it was promptly replaced. Great job!!

1 month ago

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Verified Customer

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Sandra Fairfax, Virginia

I chose to work with Choice Home Warranty based on reputation. Service was good and my plumbing problem was resolved for the most part. Only problem is I now have to buy a new handle because the handle has to be held a long time when flushing in order for the toilet to flush. I am pleased with Choice Home Warranty overall.

1 month ago

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Verified Customer

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Melinda Norcross, Georgia

I have had a home warranty with Choice Home Warranty for many years and several homes. They have always been very prompt with my claim as they are with follow-ups to make sure my issue has been resolved. I recommend them to all homeowners.

1 month ago

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Verified Customer

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Rey West Point, Georgia

They worked fast to get me a technician to look at my washer. It was determined that the washer was not serviceable. My only issues and reason I gave them a four star review versus a five star was that they gave me a gift card to Lowe’s instead of cash or a visa gift card for the money amount but other than that fast and easily able to get the claim in.

1 month ago

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Verified Customer

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Jotty Bakersfield, California

When my washing machine broke down they were quick to respond. The repair man couldn’t fix it due to the age of the machine and parts unavailable. Choice replaced my machine without question. I was very happy with the outcome.

1 month ago

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Verified Customer

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Cynthia Nampa, Idaho

I am very happy with the entire process of submitting a claim through the repair of my garage refrigerator. The repairman had to search for a part because our refrigerator was twelve years old and he found it! Thank you Choice Home Warranty!

1 month ago

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Verified Customer

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Gloria Beverly Hills, California

I've had two seperate claims in three months. Choice was responsive and referred the work orders to service companies that were prompt, professional and knowledgeable. I am happy with Choice after changing from another well known company that was horrible. So glad I changed.

1 month ago

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Verified Customer

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Jesse Sandy Springs, Georgia

The customer service reps were very accommodating. I think the entire experience would have been perfect if I had one service provider. I had two HVAC claims on a purchased home simultaneously and separate providers were assigned. It created some communication issues and likely delayed the response time to resolve the issue. All other contact with providers and customer service was excellent.

1 month ago

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Verified Customer

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Millie Sanger, California

Choice cannot seem to find reliable repair service. It reached 95° in my home because my a/c went out. I had to wait THREE WEEKS before a repair person showed up. I was so sick I ended in the ER in serious condition. The a/c had a "band-aid" put on and told I would have to call before it got too cold to have the heat fixed. Rep I tried talking to had a smart mouth and talked down to me when it was not deserved. I am considering going back to my previous company where I was spoke to with respect. Also, they could get items repaired. So disappointed that your company is rated so high and I cannot get a simple, necessary repair.

1 month ago

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Verified Customer

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Marsha Phoenix, Arizona

Our ice maker broke down and they sent out two repair men the next day and they ordered the parts for our frig . The parts came and were installed and the ice maker is working again like new! We are very happy with the service.

1 month ago

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Verified Customer

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Paul Southampton Township, New Jersey

Choice on warranty has always been very reputable for me. The one problem I had this time was that I wasn't notified in advance phone text that the time I expected was changed from 12 noon to 8:00 AM. The vendor didn't contact me in the morning to confirm the appointment and I didn't receive a call from the technician several hours later. This causes some disruption to my schedule as to whether the appointment was confirmed. The technician was very professional and willing to share his thoughts on the repair. The repair was reasonably quick and there was no clean up.

1 month ago

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Verified Customer

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Joe San Diego, California

The technician the sent was on time had the parts to fix my dryer the last company I had would not have the parts they would have to order them that would take a week to ten days to get them and then they would have to schedule the technician and that would be another week it’s nice to work with a company that has great customer service.

1 month ago

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Verified Customer

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Tonya Slidell, Louisiana

I loved the service tech who was sent out to check my washing machine. The buyout process was easy too but there are two things that I DO NOT like. First is the fact that it took from August 12 to September 1 for my Lowe's e-gift card to be issued to me. I needed a new machine then, not three weeks later. Second is the fact that I had no say in the payment method or what business I had to buy a new washing machine from. The nearest Lowe's to me is over 70 miles away. I know I could order online but then I have to pay a delivery fee. I would rather support local businesses.

1 month ago

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Verified Customer

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Ruben New York, New York

so far everything we put a claim for has been either repaired or replaced except, AC unit. The evaporator coil is leaking freon. so I have to call you all to come and refill it with freon. The freon is going to leak again. so I need the evaporator coil replace on my Home AC unit ASAP. Thank You Ruben Hernandez

1 month ago

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Verified Customer

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Michael Chester, New York

I had another company as my warranty for my house. After they continued to raise the price of the service, I just couldn't afford it anymore. I shopped around and read reviews to find out Choice has the best reviews and about half the cost with a lower deductible too

1 month ago

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Verified Customer

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Tracy Winston-Salem, North Carolina

I've been with choice home warranty for a few years now , i love the service that i have received so far. the technician that was sent out for my repairs was knowledgeable and resolved my issue in a timely matter. i would recommend this company to others.

1 month ago

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Verified Customer

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Rick Denver, Colorado

They paid for my AC repair less the deductible I chose when I took my plan. Could not have been more pleased that they paid with no issues. Did not like the fact that it was all touch tones and recordings or online to file your claim and to get the repair scheduled was more days out then I felt it should’ve been for the middle of summer. Maybe they need to put more vendors on.

1 month ago

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Verified Customer

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Anne Orlando, Florida

Choice Home Warranty stands out as one of the top companies in the industry. Whenever you file a claim, they promptly dispatch someone to assist you. Their attentiveness to your needs is truly commendable. I am thoroughly satisfied with the exceptional service provided by Choice Home Warranty.

1 month ago

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Verified Customer

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Kathy Cairo, Georgia

I've had a few claims. I am basically happy. I believe the monthly charge is a little pricey but I must admit I haven't ever did any comparisons. Idofrustrated when I can't reach the people that are actually being sent to do the fixing. I

1 month ago

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Verified Customer

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Keven Whelchel Van Horn, Texas

When calling the agent Rebecca S., she was concerned with our issues and acted immediately on it! Where we live they sent out a repair person from LG company and he replaced the part the was still under warranty without any questions!

1 month ago

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Vicky Stringer Saraland, Alabama

Called Choice Home Warranty & they came out within 3 days to look at my leaking washing machine. Dominic ordered a transmission & other parts that it needed which were suppose to take about 1.5 wks to get here. I was called the next day saying they had the parts & we set up appt to come out the next week on Tuesday. Very fast turn around on the parts! Dominic was very professional & very courteous & explained everything in detail to my understanding. I’ve been with Am. Home Shield for 7 yrs but recently decided to change & so glad I decided to change to Choice Home Warranty. So far, I’m very impressed with Choice Home Warranty & it’s quick service!

3 weeks ago

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Laura Buckner Miami, Florida

Choice Home Warranty has been my "go to" coverage for several years. They are always at the top of comparisons. They cover unusual items most homeowners don't think about until it breaks, shorts out, backs up. overflows, or just stops working. You have to pay a bit extra, but you get great service and save 100's on repairs. They don't cover solar panels -yet. Read your policy because it shows exactly what is covered but also all exclusions! Knowing ahead of time which aspect of an appliance they don't cover will save you the service call fee. Of course, that assumes you know which part has failed. If it is not obvious the $100 service fee might be worth finding out that your dishwasher needs to be replaced!

3 weeks ago

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Thuy Dinh Charleston, South Carolina

This is my first claim with Choice HW. I've heard good things & wanted to give this company a try when I decided to get a HW. When I filled the claim for an LG refrigerator, I was able to schedule online for a tech to come out the next day. Originally, I thought I was scheduling a call with a tech to schedule the actual visit. So, this was a surprise... & much appreciated. I don't know if you'd happens for all claims, but this is definitely a positive, in my book. The LG tech -I was surprised about this detail too as I expected a generic tech - spent about 1.5 hours to fix my problem & off he went. He was respectful of my property & was super focused.

3 weeks ago

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Verified Customer

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Rosanna Jacksonville, Florida

I have been a Choice since 11/2025 . I am a little disappointed in the first claim for garage door spring. The warranty leaves out charges that are necessary to fix the door. They only paid for the one spring (I have 2 springs) not the balancing and adjusting of the spring in order to work correctly. So I had to pay for a second spring to make sure it wasn’t going to break anytime soon. So my garage door cost me not only my service fee of$75 but additional $300 and that was after a $50 discount. Now I have a freezer that went out 12 days ago and it is supposed to be repaired first of next week. I hope in the future that there will be not be charges that are not fully explained in the warranty.

2 months ago

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Verified Customer

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Rosie Albuquerque, New Mexico

When I called for service they immediately sent out an LG technician. He checked it out when he came out and told me the motor was dead and the fridge could not be repaired. They sent their report to Choice. Choice sent me a letter asking if I wanted to accept $816.00 for a replacement. I responded that I would accept that. They said they would send me an ecard for Lowes and I could just go there and get it. Needless to say very easy and simple to do. I would definitely recommend Choice Home Warranty to all.

2 months ago

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Verified Customer

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Douglas Palm Desert, California

My dryer could not be repaired and after many discussions, all I was offered was approximately $350 debit card from Loews for a replacement. I went to the Loews web site and there was not a single comparable dryer for under $1000! After the $100 for my visit cost for something that could NOT be fixed I had a net of $250 to buy a comparable dryer that cost over $1000. I was basically told to take it or leave it. I’ve been happy with the warranty program up to this point, but this was disappointing and ridiculous. I have recommended Choice to a number of people but t won’t be doing that in the future. I am a very long term and high dollar member of Costco and switched to Choice because of the great customer service of Costco. Maybe Choice should study Costco’s customer service. I will send a copy of this to Costco. Thank you, Doug T.

2 months ago

Choice Home Warranty Reviews