Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Nannette

I've had multiple frustrating experiences with my warranty service. Slow responses, unskilled technicians, and lack of follow-up left me in difficult situations. I had to pay for a hotel due to poor plumbing service, and claims processing was painfully slow. Customer service needs significant improvement; I've felt lost in limbo too often.

1 week ago

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Verified Customer

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Debra

The customer support has been decent, but the technicians sent out haven't always met expectations. I've faced ongoing issues with my air conditioning, and unfortunately, the service has not resolved my problems effectively. Overall, my experience has been frustrating.

1 week ago

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Verified Customer

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Dhiraj

I've had multiple frustrating experiences with my warranty claims. The response times are slow, and the customer service is lacking. They send unskilled technicians, leading to additional costs and inconveniences. My claims often feel dismissed, and communication is poor. Overall, the service has been disappointing and needs significant improvement.

1 week ago

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James

I've had mixed experiences with customer service. I rarely interact with them since I do everything online, which is a downside. I had an issue with my pool pump, and while they sent someone over, they weren't fully qualified and didn't resolve the problem. I've also faced issues with my air conditioning, kitchen faucet, washing machine, and refrigerator ice maker, but the service has been inconsistent.

1 week ago

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Verified Customer

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Vithal

I had a frustrating experience with my warranty service. After a technician came for my dryer, I was told it was working, but now I need to file another claim for an electrical issue that wasn't resolved. Additionally, my refrigerator claim was denied despite being unresolved. I'm disappointed with the lack of support and communication from the company.

1 week ago Edited October 23, 2024

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Anonymously

I had a great experience with my pool service. When my pool motor failed, they quickly sent someone to replace it, covering the cost of my membership. However, I've had some issues with coverage on other services; sometimes they inform me that certain treatments aren't covered after I've already paid my co-pay. Overall, decent service but some clarity on coverage would be appreciated.

1 week ago

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Verified Customer

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Anonymously

I've had mixed experiences with their coverage. For major issues like my HVAC system, they were helpful, but for smaller repairs, it feels like they try to avoid paying. I recently installed an air conditioning unit, and despite being told it was covered, I ended up paying a lot out of pocket. They don't seem to fully cover what they promise.

1 week ago

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Anonymously

I had some trouble understanding explanations at times, but overall, my experience was mostly positive. I faced issues with coverage for services, but when my air conditioner broke in extreme heat, the technician was incredibly knowledgeable and responsive, quickly getting it up and running. Their service was a definite plus!

1 week ago

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Mike

I had a terrible experience with customer service. I was misled multiple times about using my own technician, which took over a month to resolve, only for them to deny coverage in the end. I spoke to several managers who gave conflicting information, causing me a lot of stress. I ultimately decided to cancel my service due to their lack of support and poor communication.

1 week ago

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Verified Customer

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Stephen

It was east to schedule a service appointment, the technician showed up on time and completed the job in a timely manner. He was professional, courteous and respectful.

1 week ago

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Verified Customer

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Eric

A/c went on a Sunday. Was told contractor wouldn't be out till Thursday. I called contractor myself. He came out on Monday. Diagnosed that evaporator coil was leaking. Said need whole new system due to age. Paid my deductible. Did not hear back from Choice. Had to call them. There customer service consists of you call a number wait on hold then they ask for your number. You have to wait on a call back. They finally call back. I had to call five times to finally get someone to try to approve claim. They came back that I owed 5000 after the deductible. After more calls I was told they would review my claim. They said they do not cover the compressor or refrigerant.. after a week and a have of fighting them i canceled and had a real company install a a brand new ac and furnace for 5500. Waste of time and money.. worst customer service i ever had..

1 week ago

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Verified Customer

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Sue Plank

They are great to work with. I have called for different repairs and they always here when I need them. They complete the repairs. I have no problems with Choice. I highly recommend using them for your home warranty company.

2 weeks ago

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Verified Customer

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Mikhail

I like an easy contact via website to describe my problem and obtain the claim number. The respond with set up appointment also did not take long. It is easy, simple and convenient.

2 weeks ago

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Verified Customer

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Deborah

Filing a claim with Choice Home Warranty was so easy! One call and an AC repairman was assigned to my case and was available almost immediately! I would highly recommend them!

3 weeks ago

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Nanette Ford

Your service is good but your choice of communication with your customers is lacking. Your service providers don’t call me to see when they can come out. They just schedule a time and expect you to be home as well as figure out they’re coming by finding it in your emails.

3 weeks ago

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Verified Customer

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Melinda Henderson

I’m okay with what they have provided for service, for the most part. I don’t appreciate that they said my service call was cancelled, when the guy was here for an hour. He said the parts could not be ordered. They have the option of a second opinion at their cost and should have been honest with me. The second guy replaced my ice maker and so far it’s not leaking, I sure hope it stays that way. They took too long to get it fixed and my floor is ruined, which of course they don’t cover.

3 weeks ago

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Verified Customer

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Jim And Samantha Clark

I recently had 2 claims on the same day and both were handled within days! On one claim for a built in refrigerator, the service provider called and was able to come that same day! Great service, very satisfied customer.

3 weeks ago

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Verified Customer

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PSR

No home warranty is perfect but out of experience CHOICE HOME WARRANTY has been the best company to deal with, I have several property between New York and the Desert and so far I have been a happy Custumer. PSR

3 weeks ago

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Verified Customer

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Mary

I would recommend Choice Home Warranty to all my friends. I had great experiences with them and everyone was so nice and helpful. I was not ever disappointed with them. They do what they say.

3 weeks ago

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Verified Customer

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Charlene Schulz

I feel the sales pitch was overindulged. The customer service always nice but not completed in just one call. Last claims started out as just one and ended up being forced to place another claim instead of just the original claim. Whole process included numerous calls to customer service by myself and lots of emails sent by the service provider and it took approximately 6-8 weeks. Way too long to go without central air August into October. I’m hoping next claims go more smoothly then these first 2or 3. The 1st claim was for my Bosch washing machine would have cost more then the final claim amount received. Couldn’t even purchase the Bosch base model for the 576.00 check received and this was after I disputed the claim with no satisfaction. I was told during the sales pitch that the replacements would be same brand and comparable or higher model.

3 weeks ago

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Verified Customer

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FB Ostovic

Excellent and quick response to our issue. Technician arrived within two days, diagnosed the issue, ordered the part and returned in one week to complete the service. Overall highly professional technician and service! edge

3 weeks ago

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Verified Customer

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Doris

My air conditioner went out and I called them it was over holiday and 102 degrees. The company got right on it they even came early date because my husband has Alzheimer’s and because of the heat we went to a hotel and stayed. But the problem was fixed. Thanks for the fast service.

1 month ago

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Verified Customer

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Helen

I usually dislike warranty companies. I don’t trust them however this company is different. They delivered better than they promised. They are efficient, timely, reliable, honest, professional, and very helpful. I would recommend to my family and friends in a heartbeat.

1 month ago

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Verified Customer

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Clydette

I really like the idea of speaking with only American people so that I don’t have to try to understand someone who speaks English as a second language. However, I have not Had great experiences with the technicians that have been sent to my house with the claims that I have filed with choice. The latest being a plumber. I filed a claim three weeks ago tomorrow. My bathtub faucet is still running profusely. The plumber has rescheduled his appointment three times. The most recent was scheduled on a day when I cannot be available for him to come. I have contacted him to reschedule and have heard nothing back from him, which was four days ago. My bathtub faucet continues to run.

1 month ago

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Verified Customer

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Tom

I had mixed experiences with the service. Initially, they sent an inexperienced technician, leading to a second visit. I faced issues with a claim denial, which was frustrating. However, they eventually sent someone who quickly fixed my air conditioning problem. Overall, responsiveness was good, but there were significant hiccups.

1 month ago

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Verified Customer

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Vennie

I've had great experiences with Choice Home Warranty; they've always resolved my appliance issues quickly and professionally. However, my recent experience with Sears was disappointing. They came out to fix my washer but have yet to send the necessary part, leaving me frustrated. Overall, the service has been good, but this last situation was a letdown.

1 month ago Edited September 23, 2024

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Verified Customer

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William

I've been a long-time customer and generally satisfied with the service. Most issues are resolved quickly, but my recent AC unit problem took longer due to its complexity. I've had both good and bad experiences with repairs, but overall, the support for my appliances has been reliable.

1 month ago Edited September 23, 2024

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Verified Customer

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Yolanda

I've had a mix of experiences with customer service. They usually answer all my questions and solve my problems effectively. Recently, I had to use my warranty for a pool issue, and the service team came out promptly and fixed it without any problems. Overall, I'm satisfied with their support.

1 month ago Edited September 23, 2024

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Verified Customer

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Valgene

I had a frustrating experience with my disposal service. I called them out twice, but the issue wasn't resolved, and I ended up paying for inadequate service. Despite my complaints, I received no satisfactory results. Overall, I'm very disappointed with the lack of effective support.

1 month ago Edited September 23, 2024

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Verified Customer

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Peggy

I've been a customer for several years and usually receive quick service for appliance issues. My recent experience took longer due to a major AC problem, but overall, I've had satisfactory resolutions for my washer, dryer, and refrigerator. I'm quite pleased with their support.

1 month ago

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Verified Customer

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Rickey

I found the service to be quite good overall. While it can be a bit challenging to reach them, responses are typically quick and issues are resolved efficiently. I had a complication with upgrading my air conditioning unit, but they handled it well. Currently, I'm awaiting assistance for a broken ceiling fan, and I appreciate their promptness.

1 month ago

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Verified Customer

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Phyllis

I've had a few issues, but the service team handled them quickly and professionally. They’re always courteous and responsive. When my water heater failed, they sent a technician right away who did a great job. Overall, I’m pleased with their promptness and professionalism. No complaints so far!

1 month ago

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Verified Customer

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Patricia

I had some plumbing issues recently, and while one repair took longer due to parts, the service I received was excellent. The technician was professional, thorough, and very nice. I appreciate the timely communication and follow-up. However, I wish the warranty service could be a bit faster for urgent issues. Overall, I'm satisfied with my choice.

1 month ago

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Verified Customer

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Robert

I had a mixed experience with the service. Initially, I was hesitant due to a negative past encounter, but I gave them another chance. They promptly replaced my ice maker, but when my refrigerator couldn't be fixed, they provided a gift card for a replacement. Overall, the service was responsive, but my past issues make me cautious.

1 month ago

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Verified Customer

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Saroj

The customer service experience was positive, with courteous staff who efficiently scheduled a technician. However, there was confusion regarding warranty coverage, as certain appliance issues were deemed not covered, leading to some frustration. Overall, the warranty process has been satisfactory, but clarity on coverage would be appreciated.

1 month ago

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Verified Customer

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Thomas

I had a mixed experience with my recent repair. The repair person initially came to fix my macerator pump but never returned after I paid him. I later learned that the repair wasn’t covered under warranty, which was partly my oversight. However, the product I wanted repaired was eventually fixed, so not all was lost.

1 month ago

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Verified Customer

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Steven

The service was prompt in responding to my claim, which I appreciated. However, their follow-up was disappointing; they arrived late and didn't fix the issue properly. One of my stove burners kept staying on, and while they attempted to repair it, the problem persists. Overall, I expected better service.

1 month ago

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Verified Customer

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Thomas

I found the service pretty good overall, though it was sometimes difficult to get in touch. I had to replace a broken toilet and upgrade my air conditioning unit. While the process was somewhat complicated, they were accommodating and covered what they could. Overall, a decent experience.

1 month ago

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Verified Customer

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Richard

I had a great experience overall. Communication was clear and prompt, which is often a challenge. I had a plumbing issue with my fridge that caused flooding, and their quick response was invaluable. They also addressed my air conditioning problem swiftly. Very satisfied with the service!

1 month ago

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Verified Customer

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Michael

I had a great experience with their service. They responded quickly and were thorough in addressing my concerns. The technician explained everything clearly and even provided tips on preventing future issues. I appreciated the promptness and professionalism throughout the process. Highly recommend!

1 month ago

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Verified Customer

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Michael

I had some issues with overcharging on my claim, but the company was great at working with me and reimbursed me fully for my latest claim. I also faced a problem with my AC after vacation, but they allowed me to use my own trusted service tech and handled the paperwork smoothly. Overall, their support has been fantastic!

1 month ago

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Verified Customer

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Larry

I had a positive experience with the service. They were responsive and provided feedback when I had questions. Recently, I had issues with my air conditioning and laundry appliances, and the technicians were prompt and efficient in addressing the problems, ensuring everything was fixed properly. Overall, I'm satisfied with the support I received.

1 month ago

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Verified Customer

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Michelle

I had mixed experiences with the plumbing service. They were responsive and sent a technician promptly, but I was surprised that my repipe request wasn't covered. However, the technician who fixed my leaking faucet did an excellent job. Overall, while I appreciated their promptness, I was disappointed with the coverage limitations.

1 month ago

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Verified Customer

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Patricia

I've had mixed experiences with the service. While customer service has improved significantly and my recent repair was satisfactory, my past issues with warranty claims have been frustrating. I faced challenges with a denied claim despite my repairman’s recommendation, leaving me unhappy with the inconsistency in their information.

1 month ago

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Verified Customer

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Oluseye

I found the customer support to be quite satisfactory, although I haven't interacted with it much outside of online channels. Overall, my experience with the warranty has been excellent, with no issues at all. I'm pleased with the service I've received.

1 month ago

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Verified Customer

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Mirtha

I had a great experience with customer service. They were responsive and addressed all my concerns promptly. When my air conditioner broke, a technician arrived quickly and fixed it in no time, which was a relief during the heat wave. I'm currently waiting on a washer repair, but I'm confident they'll handle it efficiently as well.

1 month ago

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Verified Customer

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Laurel

I recently had a water leak in my house and called for repairs. The contractor was knowledgeable and efficient, but I was disappointed with the wait time for the fix. Overall, the service was good, but quicker response would have made the experience better.

1 month ago

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Verified Customer

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Owolabi

I've had a great experience with my warranty service. They were responsive and addressed my air conditioning issue promptly when I moved into my new home. Additionally, when my refrigerator started leaking, they sent a technician quickly who did an excellent job. Overall, I'm very satisfied with their service!

1 month ago

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Verified Customer

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John

I had a frustrating experience with service calls for my pool issues; they sent several technicians who couldn't resolve the problem, and I ended up paying for visits that weren't covered. On the other hand, I had a positive experience when my refrigerator's ice maker broke, and it was replaced without hassle. Mixed feelings overall.

1 month ago

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Verified Customer

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Ladonna

I had minimal interaction with customer support, so I can't provide feedback on that aspect. However, I did have an issue with the ice maker in my refrigerator, which was promptly addressed by the technician who replaced it. Overall, my experience was satisfactory.

1 month ago

Choice Home Warranty Reviews