Choice Home Warranty: Read 43,693 User Reviews From Real Homeowners

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Verified Customer

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Jeff

I had a great experience with their service. They were very responsive and exceeded my expectations by sending someone out earlier than promised when my kitchen light fixture needed replacement. I appreciated their quick action, especially after dealing with a washing machine issue that required urgent attention. Overall, very satisfied!

2 months ago

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Verified Customer

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Jennifer

I've always had a positive experience with customer support. They promptly arrange for a technician whenever I need assistance. Recently, I had a clog in my drain, and they sent someone to fix it within a day. Just great customer service overall!

2 months ago

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Verified Customer

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Jacueline

I've always had a positive experience with customer support. They promptly send out technicians when needed, and I recently had a clog in my drain that was fixed within a day. Last month, they also resolved a toilet issue efficiently. Highly satisfied with their quick and reliable service!

2 months ago

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Verified Customer

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Kristin

I had a great experience with customer support. They were prompt and arrived quickly to address my issues. The technician was well-prepared, fixing my washer efficiently and leaving everything clean. I also had to use their service for my microwave and oven, and they handled those repairs just as well, resolving the problems effectively.

2 months ago

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Verified Customer

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John

I've had ongoing issues with my refrigerator since summer. Despite multiple appointments and a technician's visit, the problems remain unresolved, leading to water damage in my home. Communication has been poor, and I feel let down by the service. I filed a claim, but the lack of follow-through is frustrating.

2 months ago

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Verified Customer

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Susan

I had a great experience with Choice Home Warranty. They were very responsive and sent a technician quickly to fix my ice maker. The young man who came was friendly and helpful. I’ve also had issues with my HVAC system, and they handled everything efficiently when my original company didn’t. Highly recommend their service!

2 months ago

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Verified Customer

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Marianne

I had mixed experiences with my HVAC issues. While Choice Home Warranty was helpful in addressing malfunctions, I've faced problems with the initial service from technicians. Some installations were done incorrectly, leading to extra costs on my part. However, Choice did reimburse me for some expenses. Overall, they provided good support when my HVAC company fell short.

2 months ago

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Verified Customer

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Jim

I initially had a great experience with my warranty; the service was prompt and the technicians were professional. However, my second claim has been frustrating as I'm still waiting for repairs after a significant delay. While customer support was helpful, the inconsistency in service quality is concerning.

2 months ago

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Verified Customer

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Sandra

I had no interaction with customer support; everything was done online. I can't rate customer service since I only spoke with the technician, who fixed my heating issue efficiently. Overall, my experience was excellent when using my warranty for garage repairs. I appreciate the technician's help and will follow up tomorrow.

2 months ago

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Verified Customer

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Paul

I found the service helpful and it worked perfectly for my needs. However, I faced a delay with my hot water heater repair, which took much longer than expected. I decided to handle the replacement myself instead. I also requested service for my air conditioner, but I was told to wait for warmer weather for proper testing.

2 months ago

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Verified Customer

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Phyllis

I had a great experience with customer support. I recently used my warranty for my garage, and the technician fixed it perfectly. Overall, the service was excellent, and I appreciate the help. Looking forward to more interactions in the future!

2 months ago

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Verified Customer

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Jackclista

I had an issue with my hot water heater, and while it took some time to get a repairman, I was pleased with the service provided. They arranged for someone to come and fix it, and I was happy with the outcome. However, I'm still unclear about the warranty details, as they weren't fully explained. Overall, a good experience!

2 months ago

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Verified Customer

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Wanda

I had a frustrating experience with my refrigerator, having to wait several days for a technician, resulting in lost food. However, my recent interaction was much better; the service was prompt and effective. It's clear that my past experiences varied greatly, but this time, I was pleased with the outcome.

2 months ago

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Verified Customer

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Evelyn

I had mixed experiences with their service. While I felt the initial assistance for replacing my freezer was lacking, I was pleased with the prompt response when my ice maker broke. The technician was friendly and efficient, making the repair process smooth and hassle-free. Overall, I appreciate their service quality.

2 months ago

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Verified Customer

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Anonymously

I found the service frustrating due to automated responses leading to longer claim times, and I only received personalized help after calling. There was also a lack of communication regarding a garbage disposal replacement, resulting in unexpected out-of-pocket costs. While I eventually received assistance for my water heater, the warranty details were unclear, leaving me uncertain about coverage.

2 months ago

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Verified Customer

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Nirmal

I've had a positive experience so far, with no issues to report. The service has met my expectations and I feel satisfied with my interactions. Overall, I'm good with them and would recommend their services based on my experience.

2 months ago

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Verified Customer

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John

I had a mixed experience with customer support. Initially, I found them lacking, as they didn't cover my issue. However, when I faced a circuit breaker problem, they resolved it on the same day. Overall, there's room for improvement, but timely resolution for urgent issues was appreciated.

2 months ago

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Verified Customer

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Joann

I had a mixed experience with the service. My first encounter wasn't great, but this time was much better. However, I faced issues with my AC and plumbing. The technician only addressed one problem despite my request for a comprehensive check. I ended up paying extra for additional repairs, which was frustrating.

2 months ago

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Verified Customer

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Gene

I had a great experience with their customer support; they were very responsive. I recently had to use my warranty due to an electrical problem, and I'm currently waiting for the vendors to arrive. Overall, I'm satisfied with their service and look forward to resolving the issue.

2 months ago

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Verified Customer

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Anonymously

I had a mixed experience. The customer service was responsive and addressed my inquiries quickly, which I appreciated. However, when I faced an issue with my hot water heater, it took an unexpectedly long time to get a replacement. While they handled the warranty process well, the delay was frustrating.

2 months ago

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Verified Customer

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April

I had a great experience with customer service regarding my furnace issue. They quickly resolved my problem and assigned a company to fix it within days. The warranty process was seamless, and now my furnace is working perfectly. Highly recommend their efficient service!

2 months ago

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Verified Customer

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Jan

I had a great experience with the service. Though I primarily communicate online, they consistently provide excellent support. Recently, I used my warranty for an oven issue, and it was resolved quickly. They've also fixed ceiling fans for me in the past, always showing up promptly and doing a great job!

2 months ago

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Verified Customer

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Katherine

I had a mixed experience. Initially, I rated their response time as satisfactory, but I faced issues with my AC unit. The first technician's work was inadequate, but the second repair was effective. However, after the last visit, I was left waiting for further updates about the roof unit. Overall, communication could improve.

2 months ago

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Verified Customer

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Steven

I've called for service a few times and was pleased with the results each time. They did their job well, and everything went smoothly. I had my furnace checked, and while I was initially told it might need replacement, the technician confirmed it was actually fine. Overall, I’m satisfied with their service and responsiveness.

2 months ago

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Verified Customer

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Anonymously

I had a mixed experience with the service. They were prompt and did a good job on one plumbing issue, but I was frustrated when they only addressed one problem despite my request for a full check. On the other hand, they checked my furnace and reassured me it was in good condition, which was a relief. Overall, I appreciate their responsiveness but wish they had been more thorough.

2 months ago

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Verified Customer

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Darrell

I had mixed experiences with customer service. While the agent was attentive during our phone call, I usually prefer online communication. I was disappointed when my warranty service took longer than promised, and although my oven issue was eventually resolved, it took a bit longer than expected. Overall, I hope for quicker responses in the future.

2 months ago

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Verified Customer

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Evert

The garage door repair company replaced one spring. The causes for the break were also addressed but, he charged me over $600.00 to fix the issue. Learned from CHOICE HOME WARRANTY that if he would have informed "CHW" your company would have covered it. He said they would not done so. Had another company come out after having issues with your contractors work...another $340.00. I did renew for one more year. That contractor should refund me for defrauding me. Pleased with CHW.

2 months ago

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Verified Customer

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Karen

Had difficulty the first time using this service - the vendor didn’t attempt to solve the issue but made excuses for the cause - blaming us, the lamps age etc However after the holidays we resubmitted the claim (at an additional fee) and requested someone new - who was courteous and after 1 month of problem not reoccurring seems to have resolved the problem

2 months ago

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Verified Customer

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Virginia

My first call after having Choice for more than a year went as smooth as possible. I called at 6pm, got through to the agent, they set up a ticket and had an appointment with contractor by 8:15 am. Next day. They came that day. This was for a water heater. It did take 2 days for delivery (we had snow)and when they brought it and opened the box, it had a large dent. No questions, they returned next day with a brand new one! All of the time/calls/ texts we were notified through the open work over with Choice. Above All Plumbing was Great to work with!!

2 months ago

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Verified Customer

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Sidney

Choice Home Warranty is a good company, but they have some vendors who are sub quality and do substandard work. I had a problem with the garage door opener, not syncing with the unit. The first vendor who came out claimed he had the solution and that the door problem was fixed. 10 minutes after you left I had the same problem again, so I called him directly to come back and make a solution. He returned and said, and all is well, but it wasn’t. I requested Choice to send out another vendor who came in within 10 minutes permanently solved the issue.

2 months ago

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Verified Customer

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Michelle

So far I had a claim in which I had my front load dryer repaired. The claim was put in and within a day I was being contacted by a technician to make repairs. The repairs were taken care of in a fast and timely manner. No underlying issues or extra fees were charge other than your service fee cost.

2 months ago

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Verified Customer

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Francis

I am concerned that Choice Warranty does not have the ability to contact the company that was authorize to make the repairs to my refrigerator. The company came and evaluated what was required to make the repair and ordered the part. The part came in an the computer set the repair date two weeks from the arrival of the part. I question the delay and unable to contact company through the telephone number provided. The telephone immediately disconnects when answering the questions. Called Choice Warrant and they said they cannot call the company directly to expedite the repair.

2 months ago

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Verified Customer

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Yvonne

I recommend Choice Home Warranty for every household, whether, new/old/or new to the buyer. It helps to ease your mind knowing appliances and other items in your home are covered. Repair is as easy as starting a claim and waiting for an assigned technician to come to your home for the repair. Worth every penny invested in the warranty.

2 months ago

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pat cook

The technician CHW sent for our bathroom sink faucet repair was awesome! Robert not only replaced the faucets, but he also replaced the turn off valves. I'm not sure if CHW reimbursed him for the costs of the faucet and valves; I do hope they did. CHW tried sending me another plumber for a leaking kitchen faucet several days later, but I requested Robert, RKS OK Plumbing, and CHW did authorize him (after a little bit of a hassle). This time I bought the replacement faucet and the extra tubing required at a cost of $125.00, and CHW is only reimbursing me $70. I can understand only reimbursing $70 for the faucet, as they state in our agreement they replace with Builder Grade only, but the extra tubing ($20+) should have been reimbursed. I also have had issues with my washing machine that CHW has taken care of...so far. The washer itself is poorly engineered, and I will be contacting Whirlpool directly about that. Again, the tech, Jamaal, is great. All in all, I would recommend CHW, but mainly because of their technicians.

1 month ago

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Verified Customer

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Sandy

I had mixed experiences with customer support. Initially, they were responsive and didn't leave me on hold, which I appreciated. However, when I needed my dishwasher replaced, it took weeks to get someone out, and their compensation offer was insufficient for a replacement. It wasn't until I filed a complaint that they finally addressed my concerns. Overall, while they have potential, their service needs improvement.

3 months ago

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Verified Customer

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Anonymously

I had a mixed experience with my heating service. Initially, it took a while to find a technician, and I wasn't satisfied with the first one they sent. However, they quickly accommodated my request for a different technician. After the service, I still faced issues with my furnace. I've also had to use my warranty multiple times for problems with my dryer and microwave.

3 months ago

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Verified Customer

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Anonymously

I had a good experience with the main contact, who was responsive and helpful. However, I faced issues with my fridge going out and couldn't wait for the warranty process due to the urgency of the situation. Ultimately, I had to buy a new fridge. My washing machine also failed, but I accepted a replacement offer. Overall, the service was decent, but the warranty process needs improvement.

3 months ago

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Verified Customer

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Anonymously

I've had mixed experiences with this company. While they are generally easy to contact, I faced a frustrating denial of coverage for a service that seemed justified. It felt like they were hesitant to cover my claims early in my policy. However, I did have a positive interaction with a knowledgeable representative who offered support, especially considering my visual impairment.

3 months ago

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Verified Customer

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John

I had a great experience! Everything works perfectly and the response time is impressive. There were no hassles, and the process was thorough and clear. When my washing machine pump failed, they quickly arranged for a technician who diagnosed the issue promptly. The service was seamless with no extra payments after the initial fee. Highly satisfied!

3 months ago

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Verified Customer

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Melania

I had a positive experience with customer support, as everything worked perfectly for me. However, I faced issues with my hot water heater replacement. The long wait for shipping was unexpected, and I felt there was a lack of communication regarding the process. I ended up purchasing a new heater myself. Overall, while I appreciated the service, the replacement experience left me very concerned.

3 months ago

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Verified Customer

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Janet

I had a frustrating experience with Choice Home Warranty. After reporting a broken dryer, the contractor diagnosed the issue quickly but had to wait a long time for the warranty company to respond before he could fix it. This delay made the process much longer than necessary. However, my experience with the washer was much better; they resolved it promptly. Overall, the service can be hit or miss.

3 months ago

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Verified Customer

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Julie

Choice warranty helped us tremendously. Our washing machine and dishwasher stopped working. I contacted Choice warranty. They sent a technician out and both machines were too old to put the money into them. The technician gave us a good price on both machines and with Choice warranted we saved some money. I love the new machines. We are so happy Choice warranty was there when we needed them.

3 months ago Edited February 10, 2025

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Verified Customer

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Barbara

I had a mixed experience. When I called for a plumbing issue, the technician arrived promptly but didn't bring the right tools initially. However, when it came to fixing my washer, the repairman was quick and efficient, returning with the necessary parts in just a couple of days. Overall, the service was satisfactory, but better preparation would have improved my experience.

3 months ago

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Verified Customer

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Carolyn

I’ve had mixed experiences with customer support. While some technicians have been helpful and resolved issues quickly, there were times when appointments were missed without notification, leading to frustrating situations like mold in my refrigerator. Despite these ups and downs, I continue to use their service because they have been reliable during critical times, like when my furnace had issues.

3 months ago

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Verified Customer

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Henry

I had a great experience with Choice. They were supportive and resolved issues effortlessly. The technician sent was knowledgeable and efficient. When I had an air conditioning issue, they quickly accommodated my request for a preferred service company, which did an excellent job. I've also relied on them for dishwasher repairs after moving, and they've consistently delivered quality service.

3 months ago

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Verified Customer

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Cathy

I recently used the website for assistance and found it very user-friendly. I received prompt responses via email and phone when needed. My experience scheduling a service for my washing machine was quick and efficient. However, I had a minor issue with a power outage, but thankfully, it was resolved before needing an electrician. Overall, great service!

3 months ago

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Verified Customer

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Cheryl

I had mixed experiences with my home warranty service. Sometimes it's hard to reach anyone, and they often redirect me to their website. When my furnace broke, I had to wait a week for help, but ERCO was prompt when I called them directly. Recently, my fridge's compressor failed, and while Choice Home Warranty sent technicians, they ultimately offered a settlement that allowed me to buy a new refrigerator, which was a satisfactory resolution.

3 months ago

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Verified Customer

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Prakash

I had some confusion about whether I could get a contractor sent out or if I was just supposed to use online support. It felt like I was talking to a robot at times. However, when my dishwasher broke, I found the home warranty process smooth. Submitting a claim online led to an instant response, and they took care of scheduling quickly. Overall, I'm satisfied with the service!

3 months ago

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Verified Customer

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Wesley

I had mixed experiences with customer support. Initially, I was confused about whether I was talking to a contractor or a robot. However, when I had a furnace issue, they were responsive and accommodating, even though I resolved it myself. Overall, they were good about scheduling for future needs, but clearer communication would improve the experience.

3 months ago

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Verified Customer

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Morgan

I had a mixed experience with my home warranty. Initially, I received a voucher for a dryer replacement, which was satisfactory. However, I faced issues with my refrigerator repair where the contractor only partially fixed it. Thankfully, after reaching out to the warranty service, they covered the cost for a specialist to come out and complete the repair promptly. Overall, decent service but with some hiccups.

3 months ago

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