Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Brian A Barnes and Debborah J Harness Barnes Houston, Texas

It has been a great service and has sent some really nice trade works, a/c, appliances, etc. Would recommend it to all home owners.

2 weeks ago

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Joy Kucinski Orlando, Florida

Both times I used.it has been a great experience the techs have been knowledgeable a problem were fixed quickly. Thanks!

2 weeks ago

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Donald Phoenix, Arizona

I was hoping that Choice was better than the other warranty companies I have used in the past. But sadly choice was just like the others who do everything in their power to avoid paying legitimate claims. I found out that Choice operates the same way. They made up a reason to not pay on a claim to fix a valve on my sprinkler system. Very disappointing….

3 weeks ago

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James

I was led to believe that I would. have coverage to include my HVAC System. I purchased my condo in August of last year. The unit received a passing grade during the pre-purchase inspection. I secured a maintenance contract providing 2 semi-annual inspections. A recently completed inspection revealed leaking of the coils. My reading of the contract (which I should have done earlier) indicated the HVAC system was not covered. Since the system was 14 years old, I opted to replace the unit at a cost of $8,000. There was also a $3,000 maximum reimbursement for anything covered per my reading of the contract. That sure would have been a helpful to reduce my out of pocket cost.

1 month ago

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Esther

There is absolutely no communication between the warranty company, the maintenance company and the customer. You are left to figure out the next steps on your own. We had the first maintenance guy come in in February, they supposedly fired him, sent another guy 2 weeks later to do the same thing the first guy confirmed was the problem and it is now April and we are still waiting for someone to finish the job that was approved to be fixed and finished in February. I have been without a working bathroom for 3 months now. Worst company experience I’ve ever had to deal with!! I do not recommend!!

1 month ago

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Verified Customer

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Kelly

I didn't have much information on choosing a Home Warranty Company. Choice has limited companies in my area to work with. First company came and gave a quote for a new HVAC unit, out of pocket just over $4,200 out of pocket, In less then 12 hours Choice would not provide them with the equipment and were looking for a new company. New company came and gave another estimate. $6,700 out of pocket with Choice providing the equipment AND I had to appeal because for the second approval, they wanted work done that they didn't feel needed to be done with the first estimate. We had the second comapny do the work and were happy with the company, but for the frustration and an extra $2,500, we could have had the work done on our own for about the same. Everyone gives different answers for every question you have, service fee was $75 when I joined and never told of an increase, $100 now. Case Manager was the only one worth working with, but for the costs, We would have been better with a home warranty.

1 month ago Edited April 13, 2026

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Verified Customer

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Peter

I’m NOT satisfied with this warranty. I have a refrigerator ice maker that has an air leak that constantly melts my ice and then freezes up my ice maker. Drives everyone crazy! This has been going on for a good while now and Choice Warranty will NOT fix the problem!! Do you people forget that your best advertising are your customers? I’m going to cancel this policy because of this issue! I am upset because I need a refrigerator that works properly! I do not recommend Choice Warranty!

1 month ago

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Daniel

Competent reliable help when it was needed. Technician was experienced in the inner workings of everything involved with my issue. The right person at the right time.

1 month ago

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Larry

Submitting a claim was seamless. The service company they contracted with knew what had to be done to correct the issue and repairs were done as promised.

1 month ago

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Daniel

The people came out to do repairs on my garage door opener and door and said I need work on my springs and other stuff but said I wasn’t covered by my coverage does cover these repairs. Also a sears technician came out to work on my mini split in the garage and said he doesn’t work on those and then charged me $75 to tell me I needed to replace my filter on n my HVAC system.

1 month ago

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James

Excellent service. I did not leave a review last time because my reply was too short, so I added, but was told it was still too short - so I gave up!

1 month ago

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Ed

Choice created a problem by sending two different contractors to fix our dishwasher and wouldn’t help in solving the problem. They left us hanging out there to resolve the issues created by sending two different contractors. Then basically saying they didn’t know how it happened.

1 month ago

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Verified Customer

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Danielolga

Quick service, didn’t have to wait to long for someone to come check out our dishwasher, service company they sent was very knowledgeable and quick to repair problem.

1 month ago

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Bruce

Read the fine print! It is not a “warranty “ if you must pay a percentage of the product and the installation cost. That isn’t even insurance. You want me to pay over $1700 to fix my A/C. That is not doable in my world.

1 month ago

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Verified Customer

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Jack

The warranty was bought by the seller of our home. We have peace of mind knowing if something goes wrong the warranty will help pay as well as find a good repairman.

1 month ago

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Linnea and Jason T. Pett

If I could go into the negative range, I would push those stars. I bought a six year VIP insurance policy. Began to have trouble with my AC unit in the upper floor sometime ago and didn’t get a very quick response to someone coming out. When that company sent someone out at Choice’s instruction , the verdict was that it needed a leak test. If it hadn’t been been for myself and my son both calling numerous times I’m not sure we would’ve even gotten the test. Now that it has been done and the unit is not fixable, we are being told that Choice has to order a new machine, but that Choice is not paying promptly for units to be sent out to those who need them. Ones ordered last fall still have not been fought by Choice and sent so that they can be installed. Obviously, I am not happy. If I’m amazed at anything, it’s that company that had such a good writing has gone downhill so quickly.

1 month ago

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Verified Customer

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john hill

I would like a follow-up call. Our refrigerator “cooling drawer” is still FREEZING our foods. We had a technician come to the house and he thought it was just a “setting problem”. We continue to be frustrated with the issue. Call me at 214.551.7002 or my wife at 214.551.7001.

1 month ago

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Rene J Garcia

What I like about him he said they really respond quick to your needs. They don’t make you wait forever to send someone to take care of the problem.

1 month ago

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Richard Vierra

They did what they promised. My Ice Maker broke down, I called, set up an appointment, the technician was right o time, and twenty minutes later it was fixed

1 month ago

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Nick and Krystle Watt

I am a little disappointed that I paid $75 for a technician to come out and fix our air conditioner only to find out that the warranty doesn’t cover anything. As a new homeowner and client of choice home warranty, I expected at the very least coverage on the maintenance that keeps appliances running properly. I ended up paying out of pocket to have the unit fixed. I do like that It is easy to make a claim on the website but that hardly makes up for what we had to pay already and it does not seem to be worth the money.

1 month ago

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Verified Customer

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Pattie Williams

Previously, I had another warranty company and a repair man came to fix something and he said he would rather deal with choice home warranty than the one I had

1 month ago

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Pearce

Super company that follows through and does A+ services of all kinds. 100% happy after joining their team and recommend them w/out a doubt👍❣️❣️❣️❣️❣️

1 month ago

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Robert

Have had 3-4 claims with Choice in the last five years, but had a bad experience in February when Choice rejected a claim because the technician claimed customer abuse of the product which was impossible…and Choice would not budge. Will probably cancel Choice this month.

1 month ago

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Verified Customer

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Roberto Louis

I’m very satisfied with choice home warranty, , my brother recommended them to me 2 years ago and I would definitely recommend them to other families and friends

1 month ago

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Vickey Allen

Choice home warranty is great. Whenever I have a problem with appliances, the right person is always sent out and they know what they’re doing. Very pleasant people.

1 month ago

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Verified Customer

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John

The policy worked well for us, and the technicians were assigned in a timely manner during the first year of our policy, which was included with the purchase of our home five years ago. After that first year, we decided to continue the coverage and get a longer service contract. The quality of service has declined since then and the wait time for technicians to be assigned has increased. I am currently almost 2 weeks waiting for someone to fix or diagnose the problem with my water heater.

1 month ago

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Verified Customer

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Lydia

It had a good price for peace of mind, They came and ordered the part and took care of it all with ease. Only question is. Did my rate increase? I noticed that it used to be 49.00 and now im being billed more. 68.58

1 month ago

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Verified Customer

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Brenda

A friend of mine recommended CHW so I chose it. I have been pleased with their promptness in handling all of my concerns. They are friendly, reliable, and affordable.

1 month ago

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Verified Customer

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Clifford

If the repair is a simple appliance like washer, dryer or dishwasher, I haven’t had too many issues. I have had issues getting a tech for my AC and garage door opener. Many techs won’t work with a warranty company or don’t want to just do the quick fix. I have had to wait a long time while they try to find a part before replacing the device.

1 month ago

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Verified Customer

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Lila

After friends suggested Chw, several years ago, I signed up for 6 years. The premium was good and I have had good results with companies that Choice sends.

1 month ago

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Verified Customer

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Raff

The first scheduled tech never arrived. Had to message Choice a few times to get a replacement company. The new tech diagnosed the issue quickly; washing machine unit needed replacing. Choice would send eLowes card for replacement amount. Took a month before funds were disburse. If I was banking on those funds to purchase replacement, I would have been without for a full month or longer.

1 month ago

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Verified Customer

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Tabitha

The local technicians actually doing the work are great! The challenges with scheduling is a real problem. Choice automatically schedules a day and time without consulting the client (me), so regardless of work schedule of family responsibility the schedule is preset. It also takes quite while to get service…..

1 month ago

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Raul Mares Seattle, Washington

Very friendly and nice people to talk to. I would refer this company to anybody not just to my friends and relatives. They have high ratings because they come thru with what they say what they will do fast and quick. No problem too big or too small.

2 weeks ago

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Vijay Chauhan Hicksville, New York

I have signed up with CHW for my primary house and 8 rental properties for the past 2 years. I am happy with the services. It is really a worry free warranty. After paying the service call fee, all costs were mostly covered by CHW. They took care of my heating and cooling system, drains clog, sewer one and appliances. I strongly recommend CHW.

2 weeks ago

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Wendell Hungbui Houston, Texas

This is our the first time to have the CHOICE HOME WARRANTY. Great offer to have this warrant when you purchased a home. thanks to my Realtor who did suggest me to have this to help us out when something would be broken at home. We did use it for our AC unit: great communication, good followed up and great service. Thanks for everything .

3 weeks ago

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Brian F Atlanta, Georgia

Entered request on-line, assigned same day to repair technician with date and time of arrival. Tech called to confirm appointment. Repair made. Technician was polite, courteous, professional. Diagnosed issue, repaired and out the door in 30 minutes.

3 weeks ago

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minnetta heidbrink New Orleans, Louisiana

I received a prompt reply, and a scheduled tech came the next morning. The problem was taken care of. My problem was with the phone person. She constantly cut out, muted, and I had to keep asking her to repeat what she said.

4 weeks ago

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Verified Customer

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Xavier

I am very satisfie with the results of my claim dated February 12/2026 even thought I have to wait more than a month to to get yhe gift card from Lowes; I give Choice Home Warranty a 5 stars for s good job well done!

2 months ago

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Farzin

I have warranty for my 3 houses. Recently I had problems with two of them at the same time. They fixed as soon as possible and a cleaned job!! Thank you Choice Home Warranty. I definitely recommend them to all.

2 months ago

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Janey

I have made a claim on my refrigerator. I received a Lowe’s gift card to replace my broken one. Downside is it took 30 days to get my gift card, not a huge issue because it was my extra fridge in the garage. It would have been a huge issue had it been my only fridge

2 months ago

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Cathy

I have always been satisfied using their services before. Then my boiler needed fixed. No one called for a couple of days, then we set the appointment, and he fixed it in 20 minutes. During this time, my house was extremely hot, I had to open the windows and put my air conditioner on. I just got my oil bill which was over $1,000, When normally it is $600-$700. I haven’t gotten the electric bill yet. I would love it if Choice Home Warranty would compensate me for some of the money that I paid for oil and electricity While waiting for the boiler to be fixed. Thank You, Cathy W.

2 months ago

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Marton

They were quick to approve my replacement for my washer, 24 hours, but they said my Lowes gift card could take up to 30 days to process. I have been waiting for 2 weeks and to go to the laundromat costs $7.50 per washer. It has been costing a lot of money waiting for the gift card..

2 months ago

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Vaega Pou

It's our Warranty company. Ark Plumbing was referred to us by Choice. Our problem is shower head heavy leaking /dripping, since 3/1/26. It took almost (2) wks today for a plumber to try to fix the leak after assessment and authorization of part from Choice. This whole time my bill is running high due to the leak. We paid $225 plus $75 service fee to Ark, but the leak is still there, I'm very disappointed. I contacted Ark Plumbing about it after (7) hrs, but still no response. I really need this problem to be solved asap. Your prompt attention to this matter is much appreciated. Thank you

2 months ago

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Ralph

I bought a one year contract with Choice Home Warranty and only had to use them one time. When I called for service on the one item, they told me to find my own repair company and then go through a bunch of folderal of me paying the bill and then getting reimbursed and this that and the other. So I just called my own repair company and got the work done quickly and reasonably instead of using Choice Home Warranty which I found to be somewhere between useless and a waste of time. Due to my experience I probably won't be renewing with them again as they apparently didn't care about me in the slightest.

2 months ago

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Daniel

I chose choice home warranty because it was referred to my by my mortgage company. I have been pleased with the service, and have already used the warranty to fix my water heater.

2 months ago

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Michael

So far it has been great. I recently bought an older home and a warranty from Choice, I had a couple of issues in the first 6 months and both were fixed hassle free. This is a great decision to go with Choice.

2 months ago

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Shirley

Choice warranty gave me a time and date and when the technician didn’t show up, I called and the technician said that is Choice warranty saying that that’s the time we’re coming but they don’t know our schedule. It ended up taking seven full days to get a technician out to look at my plumbing issue, which at the time they got here, stopping up so they actually did nothing for $75

2 months ago

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Verified Customer

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Suzanne Johnson and Beth O\'Connor

We are very happy with our experience with Choice Home Warranty. Every issue we have had has been addressed quickly and effectively. We would definitely recommend Choice Home to others.

2 months ago

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Johnny M

Pro repair man, from (Whirlpool) repaired stove quickly and correctly. All components are working as they should. I am, pleased with Choice Home Warranty, and would recommend them to anyone owning a home.

2 months ago

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Cindy Dunlap

Well first of all I was without hot water for a whole week…. Two different companies were scheduled to do the work, they both cancelled on us. We finally went with rental reimbursement.. We had our local hardware give you a estimate and you told him his labor was too high…. He had a very hard time getting the element out so he really did deserve the total labor charge.. So my first impression of this company was not good…

2 months ago

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