Choice Home Warranty: Read 42,108 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Deborah

I had mixed experiences with my service calls. The air conditioning repair was frustrating; it took too long to get help, and I had to pay out of pocket for a quick fix. In contrast, the garage door repair was excellent—prompt service and clear communication. Overall, I wouldn't recommend using this service for air conditioning needs but was satisfied with the garage door experience.

1 month ago

check_circle

Verified Customer

star star star star star

Arnetha

I had a mixed experience with service. While my stove repair was quick, my refrigerator repair has been delayed due to parts being on order. However, I was pleased with the air conditioning repair; they replaced just the motor and fan instead of pushing for a costly new unit. Overall, I'm satisfied with the outcomes, but communication on delays could improve.

1 month ago

check_circle

Verified Customer

star star star star star

Brenda

I had mixed experiences with my service calls. The air conditioning issue was frustrating; it took too long to get help and I had to hire my own contractor. However, the garage door repair was excellent—quick service and good communication. The ice maker repair was also timely and efficient. Overall, I wouldn't recommend using certain services due to poor responsiveness.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gus

The worst approval rates. Many claims went unpaid. Examples: garage door, water heater, HVAC repairs, outside light fixture, and many others. You advertise that you cover these items, then make it an art to decline the claim and mark it as not covered. Then, you take credit for hooking me up with a freshman contractor out of college. Choice Warranty is not amazing at all. My mistake was buying the policy for 5 years and paying upfront. I don't recommend this rip-off company.

21 hours ago

check_circle

Verified Customer

star star star star star

Edward

Choice home warranty was very reliable and professional when they first serviced my washing machine then clear my clogged drain in my kitchen

1 day ago

check_circle

Verified Customer

star star star star star

Caron

They helped me with my issue, quickly and my technician was excellent in his customer service and experience in his area. I was very pleased.

1 day ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Clayton

The warranty is worth it when it actually pays but most repairs are considered outside of coverage costing me the warranty AND out of pocket full price repairs. My HVAC was a large one and I had to find out from the assigned company after months of ignoring me for Choice denied the repair. I didn't receive an email as requested from review or even a call.

1 day ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Patrick

If there was a 0 stars I would have chosen it. This company is a rip off. Horrible service response. Took 2 weeks to get someone to look at my water heater that just needed replaced then still cost me over $400 out of pocket. Had a claim in for a dishwasher for 4 weeks and still hasn’t been looked at. Save your money and put it into a savings account.

1 day ago

check_circle

Verified Customer

star star star star star_border

Laura

Every couple months my contracted Monthly premium is increased and auto w/drawn from my checking account. I don't see where or why an increase was assessed to my account.

3 days ago

check_circle

Verified Customer

star star star star star

Judy

We love our contractor. He has taken care of business; and we have a new hvac unit. It was a pleasant experience working with Choice on this.

5 days ago

check_circle

Verified Customer

star star star_border star_border star_border

Karen

I still have a dishwasher problem and no one has been sent here to help repair it. The option they keep giving me is to hire someone myself and then submit everything to choice warranty for reimbursement. That doesn't typically work

6 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

a scammed customer by CHW

choice home warranty does not care about their customers!!! we have had our air conditioning down since July and they keep setting up service with vendors who no longer work with them. My microwave have been told to them by a Sears technician that it needs to be replaced and yet they have not given me a replacement and it’s been over two months now. They will not let you speak to a supervisor to have this escalated to get taken care of. Choice Home warranty is so terrible that my wife and just want to take a loss on our prepaid warranty and just pay everything out of pocket. We have wasted our money and a lot of time

1 week ago

check_circle

Verified Customer

star star star star star_border

Christy

Good company but follow through by service company was lengthy. Very kind and knowledgeable repairmen. They knew what my washer needed and repaired it with ease/confidence. The arrival of one of the parts was lengthy. When I called Choice about my concern, the part was sent overnight!!! Grateful!

4 weeks ago

check_circle

Verified Customer

star star star star star

Ronald

I appreciate the peace of mind of knowing I can get a technician out quickly to resolve my household issues. Have used from oven to a/c to garage door opener. Problems resolved 4 times out of 5.

4 weeks ago

check_circle

Verified Customer

star star star star star

Judith

Choice was very supportive and helpful. The technician was prompt and I felt comfortable having them in my house. Whi h is extremely important to me, because I am elderly and recently widowed

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Arrold

I had a frustrating experience with the vendor they sent to my home. They replaced my garage door opener with an inferior product that isn't compatible, and they refuse to help. On a previous call, although they responded quickly, the technician didn't do the job correctly, and there was no follow-up. Overall, I'm not satisfied with the service.

4 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Tina LeBron Tucson, AZ

I had a frustrating experience with my dishwasher repair. Appointments were scheduled but no one showed up, leaving me in limbo. When I used the warranty, the contractor set a late evening appointment but also failed to arrive. It was disturbing to prepare food thinking they would come, only to be let down. Now I understand the importance of confirming with the contractor.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Mindy

I had a decent experience with the service. Although I hadn't used it in a while, when I did, everything was completed satisfactorily. They were very responsive and made an appointment promptly. There was a minor issue with parts, but overall, they handled it well. I would recommend them for their efficiency.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Mathewkutty

I found it challenging to connect with someone in person when I needed assistance, as it's often hard to get a response. However, my last experience was positive; everything went smoothly, and I received timely follow-up the next day. Overall, the service works well when I reach out.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Anonymously

I had a great experience with their customer support. They were responsive and resolved my warranty issues quickly, with a contractor on-site within a day or two each time. Overall, I was very satisfied with their service and would recommend them for their efficiency.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Thomas

I had an issue with my air conditioning not working for a couple of weeks. When I reached out, the representative was apologetic but it took too long to find a contractor. Eventually, they assured me that someone would come to assess and fix the equipment. Overall, the response was okay, but the delay was frustrating.

4 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Bert

I had a mixed experience with their service. One time, they refused to repair my washer, citing a pest infestation due to some valve cards, despite the fact that the issue was unrelated to any pests. The washer was quite old, and I felt they should have considered that. I'm currently facing ongoing issues with my air conditioning as well, which adds to my frustration.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Gloria

I had a generally good experience with Choice Home Warranty, though there was one situation that could have been smoother. I faced an issue with my bathroom plumbing, and while there was some back and forth regarding coverage, we eventually resolved it. Overall, my satisfaction has varied, but I appreciate the eventual resolution.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Pattie

I had mixed experiences with the service. Initially, they sent someone to fix my garage door, which was great, but the follow-up on my garage door opener issue was disappointing. They replaced it with an inferior product that isn't compatible, and I wasn't offered a replacement or further assistance. Overall, I'm unhappy with the lack of support.

4 weeks ago

check_circle

Verified Customer

star star star star star

Lieutenant

I had a very good experience with customer support. I recently used their service and they are providing me with a new appliance. I'm currently waiting for the check, but overall, the process has been smooth so far.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Joan

I had a mixed experience. Initially, I was frustrated due to receiving incorrect information, which affected my overall satisfaction. However, I recently had a positive encounter when they promptly addressed a garage door issue at my home. Overall, there were ups and downs, but the timely resolution of the garage door repair was a highlight.

4 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Diana

I had mixed experiences with the warranty service. One time, they refused to repair my washer due to a supposed pest issue, despite it being old. The technicians varied in skill; one was good, but others seemed clueless. I struggled with a microwave issue too, where I felt the compensation was inadequate. Overall, the service has been frustrating and inconsistent, leaving me questioning the value of the warranty.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Brad

I had a great experience with the mechanic who was very knowledgeable and effectively resolved my issue. When my air conditioner broke in Florida, I called the company, and they came out the same day. Although they arrived a bit later than expected, everything worked out well in the end. Highly recommend their service!

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Anonymously

I've had mostly positive experiences with your services, but I faced issues with my garage door opener and washing machine that left me frustrated. While the online system is easy to use, it lacks clarity on coverage and personal interaction when needed. Overall, the service is good, but more direct communication would enhance the experience.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Charles

I had a mixed experience. Initially, I faced some challenges getting the right part, as the service team had to come out multiple times. However, once everything was sorted, the repairs were done satisfactorily. Overall, I'm pleased with the outcome despite the initial hiccups.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Billy

I’ve had a good experience with the support team. They followed up on my inquiries and addressed my issues, although it took some time to get everything settled. I was pleased with the resolution regarding my dryer and overall, I’m satisfied with the service provided.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Brian

I had a great experience with the service. Coordination for repairs was flawless, and when my garbage disposal leaked, the team handled it efficiently. I also had a refrigerator issue that couldn't be fixed, but Choice quickly provided options for a replacement, which was delivered and installed without hassle. Overall, very satisfied!

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Michael

I had a great experience with the repair service. Coordination was seamless, and everything was handled flawlessly. My garbage disposal was leaking, and after submitting the paperwork online, the team showed up promptly to fix it. Overall, I'm very satisfied with the service provided!

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Anonymously

I've had to use the warranty a couple of times, and generally, the service has been good. Repairs were handled quickly, but I did face an issue with my washing machine that cost me quite a bit to fix myself. Overall, I'm satisfied with the service, despite a couple of frustrating experiences.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Robert

I had a mixed experience with the service. The mechanic was knowledgeable and resolved the issue, but my air conditioner repair took longer than expected. They did manage to fix it the same day, which was a plus. Overall, the service was timely, but communication about the timing could be improved.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Anonymously

I had mixed experiences with the service. While they met my needs during one interaction, another issue with my pool motor remained unresolved. Additionally, a broken dishwasher was not fixed despite a technician's visit. Overall, there's room for improvement in addressing customer issues.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Paul

I've had a frustrating experience with customer support. They only acknowledged my claim but haven't taken any real action. Communication has been minimal, and I feel like I'm left in the dark. While they were easy to contact, the lack of follow-through is disappointing. I’m still waiting for a proper resolution regarding my broken refrigerator.

4 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Gwendolyn Tork Boynton Beach, FL

I've had a mixed experience with Choice Warranty. While they answered my questions and resolved my pool issue without problems, I was disappointed with the customer service. I was told they don't outsource, yet I often received calls from representatives who struggled with English. Additionally, my friend had a much better experience with her warranty, which adds to my frustration.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

Angela

I had to wait for help with my urgent issue, but the next day I received a response. Unfortunately, I had to replace my leaking hot water heater, which was a hassle. Overall, the service was okay, but the waiting time could be improved.

4 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Ramona

What I disliked was speaking to someone who I could not understand. Nor could they understand me very well. They insisted that I could not get my own contractor after waiting over a week for this company to find someone. This was to fix a "no heat" situation in my rental when the outside temps were in the 30s. I called to customer retention, explained the situation and they quickly told me to get it fixed and that she was approving the repair, especially since I submitted a copy of the repair cost of $265.

4 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Lore

I do not like service repair scheduled without asking me what time works. There should be a system in place where the customer can choose days and times. Service repair men are trained to say they cannot authorize a replacement of any appliance. The $75 copay should not happen if the existing problem was never resolved even after 40 days. The phone service is horrible with people not speaking the language poor connection long wait time on the phone and poor follow

4 weeks ago

check_circle

Verified Customer

star star star star star

Tom

I like a home warranty for my property as it gives me great peace of mind. Choice has been an excellent selection for my home warranty company because of their excellent and quick response to my requests and service calls It's quick and easy to put in my service request on the computer and I love the prompt response

1 month ago

check_circle

Verified Customer

star star star star star

John Eastin

The vendor was quickly on top of the matter and dispatched a tech who fixed our dishwasher problem very quickly. They were there within the window of time they provided me. My son said the man was very polite and professional. I would recommend Choice Home Warranty to anyone!

1 month ago

check_circle

Verified Customer

star star star star star

Ricardo Cubillas

I'm very satisfied with the service, parts and labor provided by Choice Home Warranty. My AC unit broke down during the last heat wave in SoCal and they replaced the entire AC system. I had to pay for some non-covered services but it was expected and I had no problem with it.

1 month ago Edited October 23, 2024

check_circle

Verified Customer

star star star star star_border

Gertrude Steinhauer

First James fixed the fryer knob so it would work while the part came in. Said he would order the part and call me when it should arrive. A week later I call him and he said he is waiting for the part to come in. Another week goes by and I call him and he said it arrived and would call with a time to come out. Later that week I get a notice of two days he would be available. He did come out and fixed my dryer! I cad to call him because he never responded to text messages till the end!

1 month ago

check_circle

Verified Customer

star star star star star

Vincent Dsouza

Choice home warranty has a reasonable quality of customer service. They response for claim is quicker than when compared to other warranty companies. The choice home warranty App is very helpful to file the claim and check the status.

1 month ago

check_circle

Verified Customer

star star star star star_border

Lucy

The second time I reached out to them made me very happy. The communication was excellent. The appt with the plumber was within the week. The young man that fixed my problem was amazing. It was great paying a set amount. I will definitely renew my contract, although the first time I contacted them with an air conditioner problem did not go well. The second time I contacted them was amazing.

1 month ago

check_circle

Verified Customer

star star star star star

Ruthelen Wright

My experience was great! The young man that came to my house and handled my problem with the garage door was pleasant well informed and did not mess around. He got right to it. I wish I had his name so I could give it to you. Thank you for checking.

1 month ago

check_circle

Verified Customer

star star star star star

Doris

My air conditioner went out and I called them it was over holiday and 102 degrees. The company got right on it they even came early date because my husband has Alzheimer’s and because of the heat we went to a hotel and stayed. But the problem was fixed. Thanks for the fast service.

1 month ago

check_circle

Verified Customer

star star star star star

Helen

I usually dislike warranty companies. I don’t trust them however this company is different. They delivered better than they promised. They are efficient, timely, reliable, honest, professional, and very helpful. I would recommend to my family and friends in a heartbeat.

1 month ago

Choice Home Warranty Reviews