Choice Home Warranty: Read 44,979 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Anonymous

I found the support satisfactory, though it could be improved. The convenience of the warranty was helpful when my AC broke down during a heatwave. Unfortunately, I had to wait a few days for a technician, which was uncomfortable. Overall, I appreciate the service but wish they could respond faster in urgent situations.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Cherie Nelson Atlanta, GA

I had a mixed experience with customer support. For minor issues like dryer and electrical repairs, they were quick and efficient. However, when my air conditioning broke, the process was frustrating and took far too long. I felt like I had to fight for a satisfactory resolution, especially during the summer heat. Overall, they need to improve handling major repairs.

2 months ago

check_circle

Verified Customer

star star star star star

Ivan

My air conditioner went out. I took a week or so to get a technician out once he came out and diagnosed that the system was unrepairable Choice Home Werry took about two weeks to line up new equipment and get the job done.

2 months ago

star star star star star

debbie kennedy

I've heard overwhelmingly negative reviews about home warranties, but I wanted to share a positive experience! Choice Warranty has been incredibly accommodating and prompt with their responses, sending knowledgeable technicians quickly. I'm extremely happy with every transaction, and believe me, I've needed quite a few! I highly recommend this company!

1 month ago

star star star star star

Molly

I recommended Choice Home Warranty to all my friends after they came through for me on my fridge. The technician decided it didn’t make sense to repair, and instead of dragging things out, Choice gave me an $818 Lowe’s gift card. I used it to buy a brand-new fridge! I’m honestly thrilled this really happened. For most people, warranty claims are usually a frustrating process, but not this one. I didn’t even have to get involved—the technician made the call during the first service visit, submitted it, and Choice honored his decision right away.

1 month ago

check_circle

Verified Customer

star star star star star_border

Scott

I filed a claim and got denied for a reason I felt was your way out. If it weren't for me having such a a great relationship with my warranty rep I would have been a lot harder. B Lenz went above and beyond for us and I appreciate her. Thanks to here I was able to get a lil something which in my eyes is way better than nothing. Thanks B Lenz for being such an amazing rep.

3 months ago

check_circle

Verified Customer

star star star star star

Shelly

I had Choice Warranty at my old house and never had any problems. Was so impressed with it that I put it on my new house. I’ve recommended it to my sister. She got her Warranty through them and now my son and daughter. In law are considering it for their home as well.

3 months ago

check_circle

Verified Customer

star star star star star

Kathleen Yost

Our microwave light kept blowing out and then eventually stopped working. Submitted a work order and in about 10 days a technician came identified the issue ordered a par and returned in a couple of days replaced the board! Works perfectly! Fast response, trained and professional technician! Perfect!

3 months ago

check_circle

Verified Customer

star star star star star

The DesOrmeaux's

I had the misfortune of my refrigerator going out. I opened a claim and within 10 minutes, a contractor contacted me. He was here the next morning. He had the part I needed on his truck and my refrigerator was up and running in under 20 minutes. I'm very happy with the results.

3 months ago

check_circle

Verified Customer

star star star star star_border

Jan

I contacted company online. They did email me back within a day and said I would be contacted within 48 hours by their referred repair company. It took 48 hours and then another 1-1/2 weeks before they could come out. That’s a long time to be without a refrigerator. Then we were told that it’s a LG warranty problem and I had to contact LG. I gave the 4 stars because of the wait time. The repair guy was very nice and knowledgeable but couldn’t fix it because it was the compressor under LG responsibility.

3 months ago Edited August 11, 2025

check_circle

Verified Customer

star star star star star

Marian

I was super impressed with the ease and speed my claim was handled. Also with the Pro Plumber company that was called they called me promptly and set up an appt. Their service man was professional, speedy and respectful of our home. He did a great job.

3 months ago

check_circle

Verified Customer

star star star star star

Ben Rodriguez

Choice Home Warranty was able to find me an excellent appliance technician who was highly professional and able to identify problems with my dryer quickly and efficiently. The job could have been costly if not for having a good home warranty company to work with.

3 months ago Edited August 11, 2025

check_circle

Verified Customer

star star star star star

Melissa Rorabaugh

We had the absolute best experience with Choice Warranty so far. Shout out to the plumber that was sent out to our home. The gentleman was very knowledgeable, and was able to located, fix and replaced the part(s) that was needed. He also answered all of my questions with expertise. Thank you very much!

3 months ago

check_circle

Verified Customer

star star star star star

Linda

The price is good for everything they cover! Had an excellent experience with the two claims I've placed. Choice deals with very reputable people, reliable and knowledgeable. Thank you Choice for the peace of mind you've given me.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Sandy

Two different repairmen came to my home for garbage disposal repair and living room ceiling fan. Both told me they could not be repaired so the disposal man (Anthony) would return with a new one. Two weeks later I e-mailed asking if he was coming back. He replied he would be there in five days. The ceiling fan repairman (Arturo) offered me the $70 fan replacement (on July 2nd) and I told him I would get my own and call him when I was ready. I called four days later. Did not hear from him so I sent him a text on July 15th asking if he was going to return. He sent a text back asking for my address!!! Can not believe I had to contact them two weeks after they cashed my checks!!!

3 months ago

check_circle

Verified Customer

star star star star star

Ron

Work was done in a timely manner. Choice Home warranty was a good move on our part. We only have one concern, it seems like the new motor may be smaller or something cause the AC is not able to keep the house as cool as it did.

3 months ago

check_circle

Verified Customer

star star star star star_border

Pamela

After being a client for over 5 years, I must give my experience mixed reviews. I've had wear and tear of an older appliance dismissed as "abuse." I will say my last few experiences have been more positive. A recent repair of my washing machine was well evaluated, promptly and properly addressed by an excellent professional. I do supervise and pay careful attention to each repair and professional that services my home.

3 months ago

check_circle

Verified Customer

star star star star star

Patricia Jackson

Yallchoice home warranty was good about scheduling my appt only thing I did not like or understand clearly that if something need to be done I have to pay extra 85 never receive and invoice on what the technician did overall your was good

3 months ago

check_circle

Verified Customer

star star star star star

Marian

CHW was very prompt attending to my request for service. I asked them to change service provider because I knew a different one that I had used before and who would come sooner. They complied immediately. The repair was satisfactorily made with no issues unresolved.

3 months ago

check_circle

Verified Customer

star star star star star

Thomas

Choice Home Warranty is a great company and I am happy to have them. I had three different situations filed all three claims. One was for an electrical problem, the other was plumbing and one for a refrigerator. All three services (separately) where performed, fixed and just charged at my contract claim rate. I had them for six months now and am pleasantly surprised and happy! I highly recommend!

3 months ago

check_circle

Verified Customer

star star star star star_border

Inobepie1031

Overall I appreciate how easy it is to file a claim and how smooth and quickly the process works. Once a company is assigned to the claim, the company information is available and I can communicate with them directly. One downfall is that you cannot combine related issues and have to file separate claims and pay for each, even if the same company is completing the work on the same day. Another issue is if the problem in the claim continues to be a problem, you can’t reopen the claim and update the information, you have to file another claim. All in all, I’d recommend Choice Home Warranty to anyone in need of a home warranty company.

3 months ago

check_circle

Verified Customer

star star star star star

Charlotte

Choice Home Warranty was the EASIEST warranty company I ever worked with. I had my first claim with them, a broken ice maker. My initial reporting had a response from them within 24 hours. The repairman was TOP NOTCHED. He knew what he was doing, was funny, polite, professional and we couldn't ask for more. We paid our deductible and that was it. No mickey mousing around. I had two other warranty companies over the past 16 years and they were horrible to deal with. CHOOSE Choice Home Warranty company.

4 months ago Edited July 7, 2025

check_circle

Verified Customer

star star star star star

Terence M Carroll

On our 2nd claim tech found our washer could not be repaired, bearings were not available anymore, We went out to purchase a new washer and found we could not find one for less than $600 dollars . Choice would only allow $406 dollars so we had to lay out the rest out of pocket plus the $75 dollars for the service call . We thought washer would be fully covered by Choice !

4 months ago

check_circle

Verified Customer

star star star star star

Simenthia Palmer

It was easy to submit my request. The tech comae out assessed the job and reported back to Choice. It was approved quickly and they were on it. I received a quote for work that needed to be done. It only took a few days between ordering parts, installation and me having a new working air conditioning unit. I recently switched form another warranty company, so have not been with Choice that long, but I have to say I’m impressed.

4 months ago

check_circle

Verified Customer

star star star star star

JC Cuevas

Choice home warranty is the best. They have never failed me not even once each time I needed repair. They are prompt, and professional. Last week they fixed my dryer and replaced parts the same day. Last month I called them because my furnace heater is not turning on abd it was cold in the house. They arrived as promised and said I needed new furnace and few days later they approved it to replace a new furnace and replaced it in ni time. Alex the HVAC person was nice, honest, and prompt and fixed it. Choice home is is the best. I love it.

4 months ago

check_circle

Verified Customer

star star star star star

Jan

The Company was responsive when my double oven stopped working. It turned out it was the front top electronic panel needed replacement. They contracted with a Company that came out right away and they diagnosed the part and ordered it. When it came in, the Technician came out quickly to install it but it turned out he needed a 2nd person. It was rescheduled, and I now have a working oven! I am happy with my decision to sign up for a 3-year plan with Choice Warranty!

4 months ago

check_circle

Verified Customer

star star star star star

walter ohlemutz

it is very difficult to find the right contractor to repair or replace a particular item, especially if name brands are involved like with Refrigerators, Ovens, Dishwashers etc. Choice has all these contractors and appliance repair companies under contract and will select the appropriate company to handle your claim in a very short response time . You could not get that kind of response if you did this on your own.

4 months ago

check_circle

Verified Customer

star star star star star

Nancy

I would definitely recommend choice home warranty to anyone. I've had things break down and choice home warranty was there to save the day. They replaced my broken washing machine they emptied my septic tank they didn't fix my central air conditioner unit though. Customer service is polite and quite helpful answering questions and helping you understand the process. Im very happy with Choice home warranty and you will be also.

4 months ago

check_circle

Verified Customer

star star star star star

Ray USA

5 months ago

check_circle

Verified Customer

star star star star star_border

Lousharon

The first warranty claim took 6 weeks to complete for a door bell chime. The last two were much better in getting the repairs completed. The other issue I have is that when it comes to replacement you only paid me for what The first call took for a door bell chime repair took over 6 weeks and I had to spend over 12 hours on the phone with you until the repair was completed. The last two repairs were much better to complete the repairs. The other issue I have is that when it comes to replacement you only paid me for what my dishwasher was worth and not the cost of a new replacement. I was told during my first contact with you that if an item couldn't be fixed you would replace that item with a new appliance at no additional cost. I was told you would replace the dishwasher or any other appliance no matter what the age ould not have purchased the warranty if I didn't think it had value. age if you couldn't be repaired

5 months ago

check_circle

Verified Customer

star star star star star

Sheryl Traylor

I’ve tried 2 other warranty companies where I was with one for over 15 years and the second for 2 years. I changed companies because their technicians were not always experienced. On several occasions they had to send other technicians to correct problems created by the first technician. I found Choice to have excellent quality checks on their selection of technicians.

5 months ago

check_circle

Verified Customer

star star star star star

Michael

We had an original problem that was solved by calling another HVAC contractor. This contractor traveled to and from our home that is close to 300 miles from us. We were his only call here. He was very personable and capable. He filled the freon in our AC unit and that solved the problem. He said to give him a call if we had any other problems with the unit within 30 days.

5 months ago

check_circle

Verified Customer

star star star star star

Sandra

I've only had to use my Choice Home Warranty twice so far. They took my call, had someone contact me very quickly, and set up appointments to have my problems solved. It worked out that both problems got taken care of on the same day. The workers were on time, courteous, and did a great job. One worker had been here before for a different problem a few years ago and remembered us. I will recommend Choice Home to anyone to take care of any problems that arise in your home.

5 months ago

check_circle

Verified Customer

star star star star star_border

Rossanna

The resolution representative was very patient, helpful and understanding. If it was not for her I would have closed my two accounts with Choice Home Warranty. The claims department never tried to make any concessions for the problem even though I believe the technician did not initially make a correct statement as to the issues at hand. Even after the video presented which did not reflect a torn anything on the refrigerator (it was usual wear and tear for being 7 years old. There are circumstances where they be abuse but I provide exception properties with high end appliances. I still feel CHW should have paid for the part.

5 months ago

check_circle

Verified Customer

star star star star star

Glenda

I had a plumbing issue recently and previously faced an air conditioning problem. The service was efficient, and they resolved my issues promptly in one visit. I appreciate their excellent customer relations. I also plan to use a recommended cleaning service for my air conditioner, as I trust their expertise. Overall, I've had a positive experience!

5 months ago

check_circle

Verified Customer

star star star star star

Lynn

I've had ongoing issues with my garbage disposal, which keeps locking up. Despite paying for a warranty, my requests for a replacement have been denied multiple times. It's frustrating to pay for technicians who don't resolve the problem. On the other hand, my experiences with air conditioning repairs have been positive, with quick responses and effective fixes. Overall, I'm disappointed with the warranty service for my disposal.

5 months ago

check_circle

Verified Customer

star star star star star

Debra

I had a great experience with the service. They were very courteous and quick to respond to my needs. When my refrigerator was leaking, they promptly fixed the issue by unclogging the tube, and it hasn’t leaked since. Additionally, after being informed about a failing blower motor, they sent a technician who confirmed the problem, and I had a new motor installed within days. Highly satisfied!

5 months ago

check_circle

Verified Customer

star star star star star

Ola

I had a mixed experience with the service. Initially, they seemed efficient, sending contractors quickly. However, I've faced repeated issues with my refrigerator, as technicians provided conflicting diagnoses and failed to fix the problem. I wish they would improve the quality of their contractors. On the other hand, I had a positive experience using the warranty, with prompt customer service resolving my claims effectively.

5 months ago

check_circle

Verified Customer

star star star star star

Janet

I had a great experience with Choice Home Warranty. They were responsive when I needed information, and their technician quickly confirmed my furnace issue. I received a new blower motor in just a couple of days. When my water heater broke, they efficiently handled my claim, and the plumber diagnosed the problem and arranged for a new installation. Highly recommend!

5 months ago

check_circle

Verified Customer

star star star star star

Dana

I had a few appliance issues recently, including a washing machine light that wouldn't turn off and a microwave that malfunctioned when opening the door. The repair service was prompt and effective; they fixed my dishwasher perfectly. However, the freezer noise returned after a few days, so I have another appointment scheduled. Overall, I'm satisfied with the service.

5 months ago

check_circle

Verified Customer

star star star star star

Donnise

I had a quick turnaround when I called for service, and I received prompt feedback. After moving into our new house, our washing machine broke, but the repair team was out within two days to fix it. Recently, I also needed a check on the water filter, and they addressed that issue efficiently, improving our water pressure. Overall, I'm very satisfied with the service!

5 months ago

check_circle

Verified Customer

star star star star star

Brian

I had a great experience with customer support; they were timely and responsive to my questions. However, my first warranty claim was disappointing as the technician was unhelpful. After switching to a different company through Choice, the service improved significantly, and they resolved the issues quickly. Overall, I'm pleased with how Choice handled everything.

5 months ago

check_circle

Verified Customer

star star star star star

Sherri

I had mixed experiences with the service. On one hand, they were prompt and handled my previous issues well. However, I faced a plumbing problem where the first technician canceled last minute, and the replacement seemed clueless. Ultimately, I had to hire my own plumber, which was costly. On the bright side, they did a great job fixing my air conditioner when it needed a thermostat replacement.

5 months ago

check_circle

Verified Customer

star star star star star

Theron

I had a mixed experience with the service. While the technicians fixed my garage door efficiently, communication was frustrating due to reliance on automated systems. Currently, I'm waiting for approval on my air conditioning repair, leaving me without heat or AC. Overall, the service was decent, but better phone support would enhance the experience.

5 months ago

check_circle

Verified Customer

star star star star star

Maha

I had a mixed experience with my service. The support team was prompt and answered all my questions quickly. However, the first company they sent for my garage door issue was unhelpful and caused more problems. Thankfully, I was able to switch to another company through Choice, and they resolved everything efficiently. Overall, I appreciate the quick response from Choice.

5 months ago

check_circle

Verified Customer

star star star star star_border

Debbie

I have had Choice for over 6 years at both where I live now and my former residence. There have been no issues except the first time I placed a claim at my second residence. It was finally resolved, but I had to do extensive work to get satisfaction - it was escalated to the person who handles the BBB complaints. Also, there was a bit of confusion on my recent claim and the scheduled appointment. It all worked out, but the Choice rep did not seem very clear on the situation which was frustrating....I had better communication with the company that came to do the work. Their prices are going up, and since I have not used it that much, I don't know if I will renew or not. The price is a little steep, so I will also check in to other options. All in all, they are a decent company.

5 months ago

check_circle

Verified Customer

star star star star star

Ludy Invernizzi

I am so grateful to have purchased this product through Choice Home Warranty. They covered 100% of the damage part and negotiated the other part on my behalf. My A/C until was 20 years old and the handler needed full replacement . The handler’s parts and labor were fully covered. Now the compressor, though that was still operational and did not need to be replaced had to be replaced in order for Choice Home Warranty to cover the handler. I know this may not make sense to many, but it does to me. They negotiated the price of a new compressor and the labor to install as well. All in all, a 5 ton A/C Carrier Unit set us back $3,500. In my opinion, this was a great purchase. Thank you Truist A/C and Choice Home Warranty.

5 months ago

check_circle

Verified Customer

star star star star star

Ronald

I’ve had a great experience with Choice Home Warranty so far. From the moment I signed up, the process has been straightforward and the customer service has been responsive and professional. I recently filed a claim for my HVAC system, and the entire process — from scheduling the technician to getting the issue began — has been handled quickly and efficiently. What I really appreciate is the peace of mind this service provides. Home repairs can be unpredictable and expensive, but with Choice Home Warranty, I know I’m covered. The coverage is comprehensive, the prices are reasonable, and the team genuinely seems to care about helping their customers. Highly recommend to any homeowner looking for dependable protection and solid support when things go wrong!

6 months ago

check_circle

Verified Customer

star star star star star

UT NGUYEN

Overall Good I just have only one issue and would like to bring it up: Recently we did have one issue with the shower faucet leaked ; filed claim have plumbing co came .. I told him the shower catridge issue might need to replace .after technician dudvgssed with co and he worked with CHW then CHW tọc me I ll have to pay $800.00 to replace the main valve..I said No …. And asked to have second opinion but CHW didn’t …i then hire the local hàndy man plumber to purchased the shower catridge and replaced the old one …cost total $175.00!…..I never have any issue in the past til this time….is this the right practice??? Thanks UT Nguyen

8 months ago

check_circle

Verified Customer

star star star star star

Diane

CHW was prompt getting my air conditioner part that went out. They had my air conditioner up and running right away.

3 weeks ago

Choice Home Warranty Reviews