Choice Home Warranty: Read 47,659 User Reviews From Real Homeowners

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Verified Customer

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Jerry Bishop

They came out, diagnosed the problem and fixed it. I’m really glad I had this warranty. The technician was great. He knows what he’s doing. Found a problem and got it go immediately. Thank you choice home warranty.

1 month ago

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Verified Customer

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Joan

Over all the years I have delt with Choice Home Warranty they have always been fair and worked well with my problems. They see the issues and deal with them in a very professional manner. Thx guys for all you do.

1 month ago

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Verified Customer

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Dennis

Contractors have 5 to 7 hour appointment time window. That's too long. A recent claim was marked closed when the repair had not been completed. Left messages in update message window saying the work not completed but no response until I called customer service. The first time I called I was told I could hand you and receive a call back. A while day went by with no call back. Customer service said I have an appointment this Friday but the contractor has not confirm.

1 month ago

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Verified Customer

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Jeffrey

I referred a friend to Choice Home warranty and the technician deemed his washing machine needed replaced and you warranted him only 409 dollars for replacement! I can't think of anywhere you can get one for that! I just ask that you treat him right! It puts my reputation on the line being I referred him to you!

1 month ago

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Verified Customer

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ANNA GUERRA

This was my first time I made a claim with Choice and I did not have any problems getting my washer fixed. Now it’s like if I had a brand new washer.. thank you Choice Home, Warranty.

1 month ago

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Verified Customer

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JohnR Hawk

That our kitchen ceiling light go out,it was a LED could not get a matching light to mat h the other black frame light so we settled on a white one! Very professional installation we were pleased!

1 month ago

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Verified Customer

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William

EYEBEE came to my home for the oven repair. The gent said he would have to arrange for a second person to come with him. he said that he would go get the part. then call as to when he would be back. I have not heard from him. I called and Emailed EYEBEE to see what the status was, NO reply as of this date. It took them three tries to arrive on the 15th of Jan. THey had car trouble on the second try, that I could understand and then the cold and snow. Bur the short of it is that a get no reply from them. The 75 for the visit has been paid.

1 month ago

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Verified Customer

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Thomas

I have found that only 2 out of 6 claims that I submitted were covered. The other 4 claims were denied because it didnt cover an intermittent problem on the stove. They said my dishwasher frame was warped and not usual wear and tear, My dryer was a vent problem, not a dryer problem, even though the vent is part of the dryer system. They would not cover the claim when my kitchen sink literally fell from the granite countertop. I have been very disappointed in this home warrenty. They did not call or write back when I appealed each of these decisions. My appeal was completely ignored.

1 month ago

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Verified Customer

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Joe

Very straightforward to submit claims through the app. Response time incredibly quick. I have used that twice and each time the technicians who have come out have been polite, efficient, and professional.

1 month ago

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Verified Customer

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Maureen Cameron

I messaged when I thought my hot water tank was problematic. I got a fast response, within 1 day, someone was here the next afternoon. Hot water tank was ok. Very pleased with Choice

1 month ago

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Verified Customer

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Lori Lerner

I liked the coverage of the contract. My toilet tank was running and the assigned plumber evaluated and explained the problem to me and then went to his truck to get the necessary part to fix the problem.

1 month ago

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Verified Customer

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Maria Tano

The service was outstanding , the service technician was very respectful. He explained everything in detail what we needed and said that he would order it and be back to fix the problem.

1 month ago

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Verified Customer

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Tammy Holguin

The SA Electronic company was very responsive. They kept me in loop as to when technician was coming and when part was received for dishwasher. I contacted them late today to come back and put springs back on door. Seemed to have been oversight and were removed during repair.

1 month ago

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Verified Customer

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Lynn Olson

We thought this company would be helpful. The most recent plumber sent to fix our toilet was great. However in the past we have been sent service people who were lazy and didn’t really solve the problem. Our biggest issue is our sprinklers. We put in a request to have them fixed. We were sent a gardener who said the issue was beyond his expertise and we needed a SPRINKLER TECHNICIAN. We asked for one and were sent a plumber who said the issue was beyond his expertise and we needed a SPRINKLER TECHNICIAN. I think we were sent another plumber. We put the issue aside because it was winter and we weren’t using the sprinklers, but we still need a SPRINKLER TECHNICIAN

1 month ago

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Verified Customer

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Aaron Edworthy

My dishwasher started to leak and "yell" so I filed a claim and with quick response I had a professional out to my house. Only down fall is the time it took for the part to be ordered/received. Still a small leaking but he will be back out in a few days.

1 month ago

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Verified Customer

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Pamela

I have found Choice Home Warranty always makes sure any claim is sent out to a vendor who will get the job done quickly. I have no complaints and would recommend using Choice Home Warranty.

1 month ago

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Verified Customer

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Dorothy Shepherd

I have had the service about 6 months & have had a few claims. Each one was handle in a professional manner and quick to get scheduled. All items were fixed to my satisfaction

1 month ago

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Verified Customer

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Anthony Nordhoff

My washing machine was acting up and choice home warranty had me scheduled for service in 3 days. Cliff the technician called and actually arrived right on time. He resolved the issue within 30 minutes. Outstanding!

1 month ago

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Verified Customer

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Tabetha Preston

The company they contacted to replace my hot water heater still charged me $455 after the $100 deductible so I had to pay $555 total. What’s the purpose of having a warranty and the company forgot to hook the gas line up properly I smelled gas for 3 days then when they came out to fix that they forgot to relight the water heater I had to pay someone to come light it. Not amazing

1 month ago

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Verified Customer

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Yolanda Feliciano

I liked the quick response. Technician was booked the same day I called which was fantastic. The technician displayed professionalism and knowledge. Overall great service!!

1 month ago

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Darryl Harlan

3 weeks ago Edited March 9, 2026

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Verified Customer

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Leon Houston

Love the service had the opportunity to use this service and the people I dealt with were very accommodating. Booked my appointment quickly and the service man called prior to arriving, performed his duties professionally and responsibly.

2 months ago

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Verified Customer

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Rene

Choice Home Warranty is a great company to work with. The unfortunate part is the contractor that they sent out to assess the issue is not a great company, nor are they knowledgeable. They were trying to come out to address the issue that should've been handled by the warranty and get paid as a side job. The issue fell into the scope of our coverage. Yet we still have no resolution.

2 months ago

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Verified Customer

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Ann

I received a policy when I purchased my home and had to use it a couple of times. When it came time to renew I didn't have a second thought because I'd had two great experiences already. Having the warranty gives me peace of mind.

2 months ago

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Verified Customer

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Andrea

Most things are good customer service is friendly. Trying to get service in my area is difficult but when they finally do find a rep to come they are professional and timely. Although it takes a while. I was out of heat for almost 3 weeks during a very cold snap. I still have not had a microwave and it has been going on since October. They needed to send out a rep who looked at it made his repair details for them a second time to say they will reimburse me for buying a new one. I requested a check and I am still waiting for it.

2 months ago

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Verified Customer

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Henry

Best bang for the buck. Had a dryer issue(no heat). Went online to Choice and filled out some simple information and the repair man showed up within 2 days. Got it fixed and running again quickly. You hope you don't have to use it, but it's great to have when things go wrong at home.

2 months ago

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Verified Customer

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Abhishek

Super super amazing and great choice home warranty. It has saved my kits of money and I’m not joking. They are the best and choice home warranty services is on time, quick and very reliable. Two thumbs up for choice home warranty 👍🏼👍🏼 will definitely surely recommend

2 months ago

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Verified Customer

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Linda

I’ve been a loyal customer of CHW since 2017. I have never had a bad experience with them ever. Whenever I make a claim it’s normally picked up in a timely manner. The up front cost 💲 is responsible compared to other companies. I’m pleased with their professionalism and their ability and dedication.

2 months ago

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Verified Customer

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Fred

The service with Choice Home was flaw less. The Tech that came out diagnosed the problem immediately. He explained that it wasn't our dryer but the dryer vent. He referred us to another Tech who came out the same day and fixed the problem.

2 months ago

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Verified Customer

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Jimmie

I just recently had a major problem with refrigerator. Choice Home warranty sent a competive repair professional who did a job fixing the problem. I have a long term commitment with them and I'm pleased with their assistance in helping their consumers.

2 months ago

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Verified Customer

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Agnes

The Ads for Choice Home Warranty was very good. I had my first claim regarding a leak in my shower. They sent their Plumber contact, damage was assessed by one of the plumbers, gave his recommendations and one of the recommendations is to order the parts from DELTA since it has a lifetime warranty and CHW does not cover parts. We did. The work was delayed because DELTA was unable to send the parts in a timely manner. 5 weeks later the Plumbing company came and fixed the leak. We were charged $75.00 extra for cutting the "bonnet" part and that was okay with us. What we were not happy about is the way they left the fixture as is. If we were told that it needed other parts to make it look like a professional job and CHW does not cover those parts, we would have considered purchasing them ourselves. I never had this experience from our old home warranty. If you want the picture of the finished work, send me a link where to sent it to. Hope for a better experience with any repairs.

2 months ago

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Verified Customer

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Shepherd

I have been with Choice for more than 10 years and they always respond quickly when I have a problem with my appliances. I also get follow up quickly if the technicians sent did not fix the assigned item. I simply request that they send highly experienced people and not someone doing OJT. I have been satisfied with them keeping my appliances working . They also helped replaced a gas stove and dryer that had served their time. They are easy to work with I do appreciate my associationj with them.

2 months ago

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Verified Customer

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Patricia

Choice home warranty came with my house. However. I had a couple of problems and Choice had repair people out within a couple of days, all were efficient and knowledgeable and made the necessary repairs. I then purchased Choice Home Warrenty for a 3 year term. And I will renew when it is time.

2 months ago

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Verified Customer

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Joseph P Cannavino

The two times I had to use Choice, I received great service. The two companies assigned my claims were very professional, on time, and preform very efficiently. They arrived on the time indicated, did the repairs, cleaned up. Was very happy with the service.

2 months ago

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Verified Customer

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Paulette Latimer

2 months ago

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Verified Customer

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Arlene

My son in law recommended the company to me. I recently became a client and had my at first claim about one month ago. The technician was very knowledgeable, very pleasant. He completed the job in a timely manner. Including cleaning everything up. I was very pleased i'm recommending.

2 months ago

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Verified Customer

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Eric

Have had Choice Home Warranty for a couple of years now, only had to file claims twice, but both times, the service personnel they sent to the house to do the repairs hit it out of the park. Well trained, polite, neat, knowledgeable.

2 months ago

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Verified Customer

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Judy

I’ve never had to but am glad I have this Warranty for when I will need it ! It’s health insurance for your home. I’ve had others through the years and they for the most part paid off when needed but but alas merged with another company and it deteriorated

2 months ago

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Verified Customer

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David

I shopped and signed up for 6 years. I've used it once for an ice maker, (fine) I used it for a water heater, it took a while , but in the end, it worked out. My garage door spring broke after mty wife went out, locking in my truck which I need daily , (ON A SATURDAY). Your answer was they'll be out Wednesday. Couldn't wait I called a reputable company out of St. George, Utah, they weren't on your list, (well they should be). I talked to your rep in Florida she thought I'd be able to get reimbursement if I went to an outside company . It cost me $2,200.00 because I COULD NOT WAIT) YOU MUST BROADEN YOUR LIST OF SUBS. CHOICE WAS A BIG MISTAKE. When it rains it pours ,our heat went out this weekend, I called , you hooked me up with AB&E heating and plumbing after waiting the weekend with no heat. They came yesterday and are working on the repairs. I'm seeing now that there are uncovered costs totalling $450, for what ? Edgar is working on it . Overall I will not refer any body to you in the future. Choice was the wrong Choice ! David B 145 Admiral Benbow Way Mesquite, Nevada 89027 435 659-5098 Call me or email me at your convenience !

2 months ago

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Verified Customer

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Debbie

Customer service is great however the process to get the eCard to replace a much-needed appliance is way too extensive. Once the replacement value has been determined it should NOT take 25+ days to receive an online eCard. This cost the customers additional funds plus time wasted. We were without a washing machine for 39 days, 4 weeks for tech to come out, order parts, return to replace parts and then determine the parts replaced could not fix the washer. Had to utilize laundry mats! They are expensive and time consuming, not to mention NOT the most sanitized. The process should be reviewed for timely processing and delivery of the eCard . Frustrating but really appreciate the customer service representatives. They are most appreciative for our business and emphasize with the issue. Customer service gets a 5 star, process gets a 3!!!

2 months ago

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Verified Customer

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Nancy Weiskircher

Much better response to our needs. They were here to help the next day.! After our last time we were not going to renew our plan. But we were told that they changed ownership so we decided to keep the plan and so far so good..

2 months ago

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Verified Customer

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Jean

I Have a contract with Choice for many years. I recently renewed it. I was very happy with the last work that was done on my Microwave. I must say though that there have been several occasions that I thought something should be covered and it wasn't. Thank You

2 months ago

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Verified Customer

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Kay Nikookary

Easy to work with. But most importantly the vendors that they send out are very competent and get the job done. It's not just being able to be responsive it's also sending out good people that we can trust allowing into our home and to get the job done without repeat visits. Thank you so much for excellent service consistently.

2 months ago

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Verified Customer

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Lois

They're easy to call. However, after that , not so much. I filed a claim. Got an appt without an issue. The technician was great! Unable to get the issue fixed as replacement parts for my kitchen aid fridge aren't available any more. So, the refrigerator runs without a problem! However, 818$ covers maybe 60% of a replacement. So. I called, again! Spoke with a wonderful guy. He would put a rush on a request to get the gift cards for Lowes to a check for 818$ Great, been almost 3 weeks. Nothing seems important to to this customer. I've paid for 4 hrs of service! Ill definitely be more picky when renewal comes around! Just waiting for the $!

2 months ago

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Verified Customer

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Daniel

Up until now,, as a warranty company and customer service reps have been responsive and efficient in addressing my claims and how they are processed. However, The company policy’s arbitrary 30 day wait time for reimbursement is outdated and unrealistic. If a customer is in need of appliance repair/ replacement they may not have that kind of upfront money on hand while the warranty company who’s te payment is already subjectively reduced . To add insult to injury to they then require customer to wait for 30 days without even a tentative date or courtesy of when reimbursement might be occur. I am a retired elderly customer who has always maintained current on payments or even in advance at the behest of the company, supposedly for my benefit. Guess what company is not attempting to do the same for me. This policy is wrong and needs to be reexamed. I had to use my limited savings and only hope I will be reimbursed with the subjective amount pre determined - not explained from or by the company.

2 months ago

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Verified Customer

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Wayne

Customer service rep was kind, courteous understanding, helpful assigned my claim to a reputable repair facility and bill. The technician was phenomenal. Came out. Checked the system diagnosed everything and replaced a component. That was bad highly recommend five stars all the way.

2 months ago

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Verified Customer

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Cecile Cabasal

Quick response to claims. Technicians are assigned in a timely manner, they are prompt, competent, professional , skillful and great expertise. Extremely satisfied with Choice Home Warranty’s handling of claims from scheduling repairs to the completion of the job order. Highly recommend.

2 months ago

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Verified Customer

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Robert Mcclendon

I've been with Choice and had only positive experiences thru 5hrew claims! Rapid, professional response and completely reliable and effective repair contractors! I've gotten only exemplary support from Choice Home Warranty!

2 months ago

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Verified Customer

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Gloria Lozano

I have never had any problems with you guys. Someone always comes out to the home with in a day and half. But I do recommend that San Antonio Plumbing not be used. Maybe I am wrong. But when they get here there’s seems to be something they r not allowed to do. Like caulk a tub. I was very surprise they couldn’t do it.

2 months ago

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Verified Customer

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Albert Roberts

Fired last warranty company as they had outrageous price increase. I do have an issue with Choice as contract calls for $100 co payment and service provider said nope. $103 is the amount with no prior disclosure of their convince fee add on. I paid the $103 as I want the problem fixed and am still waiting for part to come on. Told it may he as late as Tuesday, which is over a week since reporting and initial diagnosis.

2 months ago

Choice Home Warranty Reviews