Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Terry

I don't specifically remember what first attracted me to work with Choice Warranty but I'm glad I did because shortly after joining my oven/microwave gave out and Choice handled the whole thing extremely well!

1 month ago

check_circle

Verified Customer

star star star star star

Lou

Liked that they kept me updated on my repairs as they had to reschedule due to emergency calls. Tech was very knowledgeable as far as my repairs went and very helpful and friendly.

1 month ago

check_circle

Verified Customer

star star star star star

Josue

Easy to use and quick at taking care of problems when needed. I schedule everything online and then receive text/email notifications from the vendor coming to address the problem.

1 month ago

star star star star star

Emile Detiege Sr

I recently acquired a service warranty from Choice Home Warranty and was apprehensive due to some of the horror stories I've heard about Home Service Warranties. I was pleasantly surprised by the excellent service I received from Choice Home Warranty. The young Technician replaced my faulty ice maker expediently and was courteous and knowledgeable.

2 weeks ago

check_circle

Verified Customer

star star star star star_border

Rebecca

Overall, I'd recommend Choice Home Warranty. They've never denied any of our claims. We've had electrical, plumbing, A/C, and refrigerator claims since we purchased our home 4 years ago. Sometimes it's hit and miss with the companies they use to service the claims. Both of our air conditioning units have gone out multiple times. Although it took months of band-aid fixes, the units were eventually replaced (a few years apart). That alone is worth having the warranty!

2 months ago

check_circle

Verified Customer

star star star star star_border

Kim

Choice Home Warranty turns out to be one of the best things we've ever signed up for! All but one of the issues we've had have been taken care of in a timely manner by very professional and knowledgable technicians. When we had a plumbing issue, Choice Home Warranty was very prompt with communication but was unable in the end to get a plumber to come out and in turn told us to go ahead and get our own. I recommend Choice Home Warranty to any homeowner.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Michael

So, we chose Choice Home Warranty because of what I've read online about the services you provide. But after paying our monthly fees over a period of time and having an issue with our Hot Water Heater we submitted a claim. Upon doing so I was contacted by a service technician who came during a storm and pretty late at night. He was removed from the service for an unknown reason. I was then told that CHW has the option to send out another technician for a second opinion. Makes me feel like CHW does not trust their technicians on their call list. Makes me worry if we made the right choice in our home warranty company. The work was completed, the technician did an outstanding job. I was given the option to pay out of pocket first, so I did, and now I'm waiting for my refund. This process was a lot more complicated than I expected. And I'm barely getting paid back what I paid out of pocket. So, I'm second guessing whether or not this is even worth it.

2 months ago

check_circle

Verified Customer

star star star star star

Steven Balslov

Though there was some delays because of getting parts, I felt that in both of my cases, the team's that you selected on Long Island to help me did a great job. I don’t know why I had to pay $325 for the hot water heater, but the AC went well.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Carolyn Mahoney

Claim One went just fine but it took two service calls and I had to pay trip call twice. The microwave is now replaced Claim Two was totally unsatisfactory. The garbage disposal didn’t work - I pushed the button at the bottom several times - it wouldn’t start and the sink was backing up. CHW referred the claim to a service company that changed the service appointment window three times - sometimes at the last minute. This was so UNSATISFACTORY that I finally paid to have someone install a new garbage disposal. This incident has made me question as to whether I’ll renew. On top of all the above, CHW hasn’t sent the check for microwave replacement on Claim One

2 months ago

star star star star star

Kelly H

I called choice warranty for three different things on Thursday. My washing machine kept coding power failure, my ice maker on my refrigerator stopped putting out big ice and only shaved , and a dishwasher wasn’t heating up properly. The technician arrived on Friday. It was a little difficult setting up the appointment because of scheduling differences, but we got it pretty quickly. They accommodated me and I was very grateful for that. The technician was nice and patient. He fixed my ice maker right then and diagnosed my washing machine. The parts are already ordered for it. Come to find out my dishwasher is heating properly. If you have plastic dishes for your children sometimes they don’t dry like regular dishes 🤣. I’m very happy with the rapid response and professional service.

1 month ago

check_circle

Verified Customer

star star star star star

CONSTANCE FARRIS

I'm very pleased with Choice Home Warranty. My refrigerator recently quit suddenly. I put in the claim and they had a repairman out within a couple of days (a miracle where I live), he identified the problem very quickly, ordered the parts and was able to have me up and operational again with a week. If that sounds like a long time, my previous home warranty wouldn't even have had a technician out within that time frame.

3 months ago

check_circle

Verified Customer

star star star star star

Paulette Lorz

I have used the Choice Home Warranty plan twice now. Both times the individual service providers they aligned me with were professional, courteous and helpful in providing any information I might need. It took a couple of days longer than if I had call some major company on my own but I actually got better more satisfactory service and would request that same providers should I need help again with a similar problem.

3 months ago

check_circle

Verified Customer

star star star star star

Patricia

I've had a positive experience with customer service. They responded quickly and efficiently to my requests, making the process hassle-free. I've used my warranty for various appliances, and each time they provided great service, saving me money. However, there was one instance with my oven door where I had to pay for a repair that wasn't completed satisfactorily.

3 months ago

check_circle

Verified Customer

star star star star star

Niel

I had a positive experience with their quick response and efficient service during my last interaction. However, I faced an issue with my oven door where the repair wasn't completed despite a service visit. Overall, I've used their service multiple times for different appliances, and while there was a minor delay, everything was ultimately fixed satisfactorily.

3 months ago

check_circle

Verified Customer

star star star star star

Neree

I had a great experience with customer service; they were always helpful and never made me feel like my questions were dumb. I appreciate that homeownership is a learning process. However, I did have an issue when scheduling a maintenance visit, as I received no notification about the technician's arrival. Overall, I was impressed with the quick response to my AC issue on a weekend, which is crucial in the Texas heat!

3 months ago

check_circle

Verified Customer

star star star star star

Natino

I had to call multiple times before getting a response, but once I did, the service was satisfactory. I had an issue with my washing machine due to a clogged drain from a rug I washed. The technician was professional and provided a clear estimate. Although they couldn't fix it, they replaced it, and everything went smoothly. Overall, a decent experience.

3 months ago

check_circle

Verified Customer

star star star star star

Emit

I had a mixed experience with my warranty services. For minor repairs like a dryer and electrical issues, everything was handled quickly and efficiently. However, replacing my air conditioner was a nightmare. I faced significant delays and had to fight for it, spending a long time without AC during the summer. Overall, the technician was professional, but the major repairs were frustrating.

3 months ago

check_circle

Verified Customer

star star star star star

Marshall

I found the room darkening feature of the shades to be very effective; they truly do the job they were intended for and look nice while being easy to operate. I also had a great experience with the service; the salesperson was helpful, and the plumber arrived right on time, did the job efficiently, and left without any issues. Overall, I’m very satisfied!

3 months ago

check_circle

Verified Customer

star star star star star

Herminio

I found the process straightforward and efficient; my claim was handled promptly, and the technician was polite and responsive. However, my experience with the stove repair was less satisfactory, as it took longer than expected due to the need to take the stove elsewhere for repairs. Overall, while the air conditioning issue was resolved quickly, the stove repair left something to be desired.

3 months ago

check_circle

Verified Customer

star star star star star

Robert Cuffee

I always like Choice Home Warranty and they treat me with respect and do a good job .Amen

3 days ago

check_circle

Verified Customer

star star star star star

Mark Reid

So far very good - I needed a toilet repaired and the tech was prompt and efficient!

3 days ago

check_circle

Verified Customer

star star star star star

Avani Jambudi

The online claim system is easy to use and status gets updated in timely manner.

3 days ago

check_circle

Verified Customer

star star star star star

Marie Pride

Choice Home Warranty is reliable and they will send someone to your house as soon as possible.

4 days ago

check_circle

Verified Customer

star star star star star

Wendy Elizabeth Dodson

I have contracted CHW for over 5 years and they are always responsive and on time for every repair!

4 days ago

check_circle

Verified Customer

star star star star star

Sharon Kargatis

Well, so far they’ve done very good to me. My furnace broke down and they fixed it.

4 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Timothy Shack

Unable to provide service vendors in s timely manner. Offered the ability to choose our own, however providers had no interest in going thru Choice’s process. Then Choice arbitrarily closed the claims.

4 days ago

check_circle

Verified Customer

star star star star star

Michael Williams

The service provided was top notch. The vendor was very knowledgeable and professional.

4 days ago

check_circle

Verified Customer

star star star star star

Jackie Vaugthn

Affordable price & recommend on a military support sight. They offer discount to veterans

4 days ago

check_circle

Verified Customer

star star star star star

Miguel Garcia

I think choice warranty is the best co. Out there. I recommend you to all mybfrienda.

4 days ago

check_circle

Verified Customer

star star star star_border star_border

John McFadden

Replaced broken door spring but repair man said other spring should be replaced too but choice did not cover the cost of 2nd spring

4 days ago Edited December 2, 2025

check_circle

Verified Customer

star star star star_border star_border

Manuel Perez

Every thing is ok i wish the lowes gift card could be more and come faster last time I went a month without a refrigerator

4 days ago

check_circle

Verified Customer

star star star star star

Tami Fossum

I bought 3 plans and service and response has been excellent- best investment I made!

4 days ago

check_circle

Verified Customer

star star star star star

Shelly Waddell - Megan and Danny Messere

Quick response time and the repairs have been completed by qualified technicians.

4 days ago

check_circle

Verified Customer

star star star star star

Charles and Ava Gaccione

They are a reputable company and provide great service recommendations to anyone

4 days ago

check_circle

Verified Customer

star star star star star

Paul

So far it is great the few times in needed to use it repaire man was there by next day

1 week ago

check_circle

Verified Customer

star star star star star

Jari

The price is amazing for all that it covers and the claim process couldn’t be any easier. I would HIGHLY recommend Choice Home Warranty for anyone who has any type of appliances/hot water heaters/gas fireplaces/HVAC/sump pump or almost anything else you can think of and are responsible for its repair. A flat fee for a service call with a repair or replace policy. If you file a claim, they send out a tech to repair or replace the product, but if it requires multiple visits, it is all covered under the flat fee you had already paid. I bought another house and the first thing I did was get a policy for the new house, but I did much of anything else. I wouldn’t own or rent without coverage from Choice Home Warranty!!!

3 months ago

check_circle

Verified Customer

star star star star star

SBATTLES

Choice Home Warranty has been a very pleasant experience. Im surprised at how efficient, polite, precise and actually I've gotta say "excellent" they are. Every step was handled with ease. Initial call, next step; contacted within 24 hrs by repair company, appt. made. They showed up on time, called first . Inspected washer, ordered part. 3 days later, called, made appt to install part. Did it. Washer works! Exactly how it should be. I've had 3 different HW companies since buying this home. First Amer. expensive, cost kept going up, didn't even have a claim. 2nd Select, horrible. 3rd Sears, really bad. Choice will be my HW company forever. They make me believe that a company can still be excellent at what they do! No BS.

4 months ago

check_circle

Verified Customer

star star star star star

Tammy

The only thing we’re having difficulty with is getting returned calls when we have an issue! The installation of our new HVAC SYSTEM WAS PERFECT AND CLEAN!! The only problem was we did not get the ac system we were told we were going to get? We asked the installation company to tell CHW WHY, with no avail!! We expected a higher seer rating but that did not happen!! But all in all we are very happy with the new ac!!! They acted fast and we did not have to suffer long at all without ac!! I would definitely recommend CHW BECAUSE OF THE RISING COSTS FOT A NEW AC SYSTEM IS CRAZY AND GETTING WORSE EVERY YEAR ! So we are extremely satisfied with the job that Snowflake ac and Choice Home Warranty did!!!!

4 months ago

check_circle

Verified Customer

star star star star star

David Cox

Submitting a claim through the Choice Home Warranty website has been a breeze—it's quick and user-friendly. I’ve been especially impressed with how fast they review and decide on claims; the turnaround time has been lightning fast. My only dislike is with the local repair services they assigned—none of the issues were resolved on the first visit. That said, every repair was successfully completed on the second trip, and I only had to pay the standard service fee for the inital visit each time, with no extra charges for labor or parts. All in all, it's a fair trade-off for the convenience and coverage.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ella

Deal sounded good and turned out not to be true. What's the point of a home warranty if you still have to come out your pocket. I had to pay over $1,000 to replace a hot water heater, their vendor's cost was $2,200+, SMH. My vendor's cost was $1,800 but they would only cover $500.

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Anurag

Generally easy to work with. During peak summer took them 2 weeks to send someone out to fix AC. Rejected what I thought was a valid claim for malfunctioning compressor.

1 week ago

star star_border star_border star_border star_border

Mark Schneiderman

I signed up for this home warranty expecting peace of mind, but it’s been nothing short of frustrating. When something breaks, they do not send qualified technicians promptly—sometimes no one shows up at all. Instead of honoring their coverage, they look for any excuse to deny the claim, whether it’s blaming “pre-existing conditions” or saying the issue isn’t covered. Communication is poor, delays are constant, and the entire process feels designed to avoid paying for repairs. If you value your time and money, steer clear of this company. A warranty should provide support, not stress.

3 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Allan

My refrigerator stopped working on October second 2025. On October 13 Tech showed up found bad circuit board ordered circuit board said it would be sent directly to me. Called the Tech. On October 30 31 said he had the circuit board asked for my mailing address. Sent a text with my mailing address no response. called numerous times not answering. last call November 14. Left message still no response and still no circuit board not a happy camper.😡😡

2 weeks ago Edited November 25, 2025

check_circle

Verified Customer

star star star star_border star_border

Carolyn

I have been happy with them before. The latest fix was on my refrigerator and it is doing the same thing as before I had it fixed. Water is collecting under both the right and left vegetable bins and freezing there.

2 weeks ago

check_circle

Verified Customer

star star star_border star_border star_border

Jeff Sawyer

They are suitable for routine tasks, such as a plumbing leak. However, for expensive items like A/C work, they will avoid addressing the real issue of replacing the coils (which have a known leak) by simply recharging the freon and hoping the problem goes away. This has happened to us now four times (for $75 per visit).

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lori

They are terrible.! They deny claims for no reason. I had a refrigerator go out and they took over 2 months just to get someone out to look at it. They are a terrible company to work with. Items are covered but they charge you to replace them and say it is because they have to update the system to replace the compressor. They said they had to change the wiring to the compressor. I watched the repairman change one for the other and there was no change of wiring.

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David

We paid a deductible to the plumber to come out and fix NOTHING because in order for him to access the components they would have had to remove tile. They told me this is not covered under warranty and that none of the items he needed to do to fix the tub were covered under warranty. So all we did was pay the deductible, turn off the circuit breaker and we have a permanently broken tub now. Warranty is WORTHLESS!

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John

My contract with Choice Home Warranty covered plumbing, however, when I submitted my claim for the bathroom and kitchen water faucets which were both twenty-one years old and falling apart and not functioning I was told that my claim was refused because the photos submitted with the claim indicated the. faucets appeared to be "broken" and not damaged by normal wear and tear. I paid my premiums as a greed, however, CHW did not pay the claim as they agreed to do.

2 weeks ago

check_circle

Verified Customer

star star star star star_border

Brenda

They have been great on all of my claims. The only reason I didn’t give them a five, was appointments and resolutions sometimes took longer than I would have liked.

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen

They have a hard time finding reputable contractors to work for them. It took from 12/24 to 10/25 before they could send a person who knew what they were doing to repair my HVAC. He was knowledgeable and professional unlike the first person they sent. Then choice ask me to pay $780.00 to the repairman for additional parts to replace the compressor. We decided to get our own repairman and let them pay what the compressor cost back to us when we had a new unit installed. I would not recommend Choice home warranty.

2 weeks ago

Choice Home Warranty Reviews