Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Alane Winston, Oregon

I only had one claim, but they handled it as quickly as they could. The only service available only comes to my area once a week, so it took just over a week to get my refrigerator repaired.

3 weeks ago

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Verified Customer

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Cheryl Pahrump, Nevada

I have Choice Home Warranty for my newly purchased home, and when I needed some help with a faulty garage door opener, they immediately were able to help me!

3 weeks ago

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Verified Customer

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Jon Birmingham, Alabama

After slightly more than 2 years of coverage with only 2 minor repairs, my premium increased over 50% and a month ago I called because our over the oven microwave (that is also a convection oven) died. After a week someone came and said we needed a replacement. two weeks later they sent me a gift card for less than $200. After complaining, I eventually was offered another $60 or $70, but never got it. Finally, I called and canceled my policy. Supposedly, I’ll eventually get the original amount, but I haven’t yet. I went to Lowe’s 4 days ago and they’ll be here the day after tomorrow to install it.

3 weeks ago

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Verified Customer

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Mark Wimauma, Florida

We have had 1 claim.. dishwasher stopped working. Repair was quick and easy. Technician was courteous and efficient. Had it working in about 30 mins.

3 weeks ago

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Verified Customer

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DanitaandAmari Manassas, Virginia

Absolutely not! Would NOT! If I could give Choice Home Warranty ZERO stars, I would. My experience with this company has been beyond frustrating. They are quick to take your money and make promises about “coverage,” but when you actually need them to honor that coverage, suddenly there are excuses, exclusions, delays, and endless hoops to jump through. The entire process feels designed to wear you down until you either give up or pay for the repair yourself. Calls go nowhere, getting straight answers is practically impossible, and you can spend hours dealing with customer service only to end up right back where you started. What is the point of paying for a home warranty if the company finds every possible reason NOT to cover the problem when something actually breaks? I expected a company that would stand behind the service I was paying for. Instead, I got delays, frustration, and the feeling that my business was only important when it was time to collect my premium. Choice Home Warranty needs to remember that customers are paying for peace of mind, not an argument every time they need to use their warranty. Based on my experience, I would strongly recommend doing your homework before giving this company your money. There are plenty of companies willing to take your premium. The real question is whether they will be there when you actually need them.

3 weeks ago

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Verified Customer

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Jerry Lawrence, Kansas

I just joined Choice 3 months ago. My other home warranty company was terrible. About 2 weeks ago my ice maker failed. Choice handled everything to my satisfaction.

3 weeks ago

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Jennifer Conway, South Carolina

If Choice warranty would have honored their warranties it would have been okay but they have left me without a refrigerator since maybe the 25th or26th of July and I do not have a technician yet assigned to come out and take a look. They did send Sears Home appliance and he came out and tried to charge me $400 to $500 extra on the side. I called choice about it and they claimed that he was not going to work for them anymore but they would send me someone else. That has been many many days ago and I have not seen anyone or had any phone calls from anyone to repair They've not offered to replace my refrigerator and they will claim they will only pay 225 in labor when my compressor is already covered by LG. Nobody in town will put in a compressor for that kind of money so I'm not sure they're really a Home warranty company! My quote so far have been 750, 900 , and 1200 and they only want to cover $225. They were willing to pay the crook from Sears $360 but when they asked me to find my own technician and I did they only offered him 225 and he backed out of the job. And I still wait for a technician to be assigned. . Every time I call they tell me 24 to 48 hours and when that time passes I call back and they say the same thing. They've done this for over 10 days.

3 weeks ago

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Verified Customer

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Carolyn Omaha, Nebraska

Still waiting to get my dishwasher fixed . Service guy was great . Identified problem and let you know . I called the company and they said they would order parts as soon as Choice Home approved the order . Still waiting….

3 weeks ago

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Verified Customer

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Alfredo Santiago Baltimore, Maryland

I’m very satisfied with the quality of service Choice Warranty offers. The claims are answered quickly and the appointments are scheduled within a reasonable timeframe.

3 weeks ago

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Verified Customer

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Blaze Nacker Budd, Illinois

Was able to get an appointment to repair my oven within a couple of days . The technician who showed up was very knowledgeable and completed the repairs quickly .

3 weeks ago

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Verified Customer

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Kenny Crownsville, Maryland

Had another warranty company and every time I turned around a raised my rates . Had a couple of claims with Choice and so far so good , would recommend to anyone

3 weeks ago

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Verified Customer

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Rgl Sacramento, California

I selected choice because of the great reviews. When I first used their service, they did a great job. However the last two times I dealt with them I was very disappointed in their service. The wait time on the phone to get help is too long. Repair approval was too long,

3 weeks ago

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Verified Customer

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Virginia Thomas Houston, Texas

I have had three claims since I had Choice Home Warranty and all were fixed to my satisfaction. So far, I’m happy with the service that I’ve gotten..

3 weeks ago

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Verified Customer

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Regina Washington, District of Columbia

I was impressed with CHW when I signed on several years ago. I didn’t have many claims, but when I did, the work was done quickly and pricing was fair. However, I feel that during the busy summer season in FL, they do not have enough service companies signed on that will take their work. My last request for a troublesome water heater repair was going to take several days to just send someone to look at it. I ended up paying for a repairman out of pocket at his regular rate which was hundreds more than the CHW rate. But I couldn’t have my renters taking cold showers for 4 days.

3 weeks ago

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Verified Customer

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Andrew Fairburn, Georgia

I work with Choice Home Warranty because I paid for a 3 year warranty. My recent experience was extremely frustrating. It took 30 days for them to arrange for the completion of repair of my clothes washer. They had to order parts on two different occasion. There was no commitment to replacing items that took beyond a certain time to repair. This failure of Choice to have a contingency plan means that I have to bear the burden of delay in report. There was no effective communication between choice and the service provider. My experience has been terrible and I feel stuck. My experience is not amazing.

4 weeks ago

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Verified Customer

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Jeanette Hickory, North Carolina

Had dishwasher repaired. Excellent service and taken care of speedily. Repairman was exceptionally nice and knowledgeable. Very happy with service.

4 weeks ago

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John Tumino River Edge, New Jersey

The Choice Home Warranty is simple, smart and easy to use. After calling the company to report a problem, Choice Home Warranty immediately set up an appointment with a reputable repair service to have my dryer repaired. I paid my $100 fee and the servicemen were finished in about an hour. It was a great experience!

1 week ago

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Toni Harris Tullytown, Pennsylvania

My refrigerator wasn’t working. I submitted a claim and in less than 24 hours a service representative was here to evaluate the problem. The representative was very informative and knowledgeable. This was a great experience after having the other warranty company for over 15 years. Switching companies was the best choice I made.

1 week ago

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Verified Customer

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Shirley/Paul Newport, North Carolina

dislike because when an appliance has to be replaced it takes weeks to get the gift card. With my washer that has required 3 trips to laundromat at a cost of about $15 each trip plus gas (we live about 15 miles from nearest one. concerned if it was my fridge or stove that had to be replaced.

1 month ago

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Verified Customer

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Anita Indianapolis, Indiana

I've been with choice warranty for a while and the service is had twice went well But this time the service i called for has not been completed and the service tech didn't show and I called to speak with a supervisor and the representative wouldn't transfer me

1 month ago

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Verified Customer

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KenAndBetty Charlotte, North Carolina

Response is excellent but some of the companies you work with aren’t reliable.I had my garage door opener replaced and I have yet to receive a receipt or any literature on the opener I’ve sent them my email addresses and phone number with no response.local garage door and opener

1 month ago

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Verified Customer

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Terrence Machida, Tokyo

I chose Choice Home Warranty for its reliable coverage and excellent service. The repair of my back porch electrical outlet was handled professionally, making the process smooth and giving me peace of mind\.

1 month ago

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Verified Customer

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Richard Phoenix, Arizona

My sister was a customer, so I checked it out and bought 6 years' worth of service. I will have to say I had another service before I went with you, but their service as far as the office goes was much better, I never had to wait more than a day with them for service and their customer follow up was much better.

1 month ago

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Verified Customer

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Keith Las Vegas, Nevada

Choice Home Warranty offer a competitively priced service. I have found that they respond in a reasonable time to new claims. Sometimes their contractors take time to schedule a visit to correct the problem. Generally their contractors are very professional and knowledgeable.

1 month ago

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Verified Customer

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Reshockie Furnace Durham, North Carolina

They have competitive prices and good customer service. I don’t love the service fee hold because it’s usually nut released prior to having to pay the repair person, which means those funds aren’t available to assist with payment, if applicable.

1 month ago

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Verified Customer

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Laurence Dayton Davie, Florida

They follow up and do exactly what they’re supposed to do. They are an excellent company. Every time I’ve called they’ve responded within a couple of days and completely fix the problem.

1 month ago

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Verified Customer

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Heather Ritchey Utica, Indiana

We had a terrible problem with our last claim! Eventually we got s and paid someone else out of the network to fix our problem. And couldn't even get our. $100 back. It was a water problem so we couldn't wait.. now we are gonna have a huge water bill! Other than that I've always loved Choice.

1 month ago

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Verified Customer

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Jeff Monnig Charlotte, North Carolina

Service can be slow but it is good. The professional assigned to fix the problem have been polite, friendly, and efficient. Taking 2days to assign someone to fix the AC when it is in the 90’s is too long. Who knows how long it would have taken them to come out after it was assigned to them!

1 month ago

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Verified Customer

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Claudette The Colony, Texas

I had an issue with my air conditioner unit. I gave the claims rep the brand and model of my unit. The HVAC person they sent didn't know how to work on that brand, and he called it a "Fancy thermostat." He told me I needed to contact Choice, give them the brand name (again), and ask them to send someone more experienced to work on the top-of-the-line TRANE system. The next day, I received a call from a 2nd service person telling me he was en route to my house. I asked him if he knew how to work on a TRANE system, and he said, "No." After that, I contacted a service person on my own, whom I also had to pay. My issue was 2-fold. (1) I was charged a $100.00 deductible, and (2) I didn't get service. A representative told me they wouldn't credit my account or reimburse me the $100. Even though they never sent the correct service person out. That is NOT a company I want to renew with. This is my first year with Choice and my last. 1st impressions are lasting impressions.

1 month ago

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Verified Customer

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Mike Atlanta, Georgia

The work performed on my HVAC was great by 4 Seasons. However the addional work for the electrical issue, I haven't heard from the Electrician in weeks and hasn't returned calls or text. He took my payment and never returned to complete the work, and as I said will not retrun calls or text messages.

1 month ago

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Verified Customer

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Larry Blountville, Tennessee

I had Tenn HVC Air conditioner come to my house for my air conditioner. Came back three times to solve my problem and still didn't get it right. I had to put my old thermostat back on to make sure it cut off and on, when the temperature set for the house. Charged me $100.00 and still didn't resolve my problem. Worst service I ever had. Thanks for nothing.

1 month ago

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Verified Customer

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Marellia Winston-Salem, North Carolina

I placed my first claim for my air conditioner. Choice sent out a company to see what was needed and I received a new air conditioner unit. I am very pleased with the service I received.

1 month ago

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Verified Customer

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John Anderson, California

I switched from American Home Shield to Choice Home Warranty, due to a large price increase by AHS. I have only made one service request to CHW, but they seemed to handle my request well. Repairs were made , and I was satisfied.

1 month ago

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Verified Customer

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John Statesville, North Carolina

I chose to work with Choice Warranty because of their reviews. Now that something in my home has been broken since June and all they do is send a technician here now it will be 3 tomes, and he never admits to Choice Warranty that it needs to be replaced. We sit here with no AC in 90-100 degree weather and get nothing fixed or he never tells Choice that it needs to be replaced. Besides us being in our 70's my husband has COPD and I have asthma, this weather does not help us with our breathing.

1 month ago

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Verified Customer

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Diana Melbourne, Florida

Company rep was very helpful, but the technician that came was frustrating. He took over a week to schedule the repair after it had been approved. Then he kept rescheduling the appointment and when he finally showed up (3 weeks after the approval) he was very gruff and not personable at all. I was happy with the company, just not that guy.

1 month ago

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Verified Customer

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BARRY Hempstead, New York

I thought they're coverage was very good. Finding out that their depreciated value of an item that was claimed is reduced drastically. Submitting a claim is not an easy task.They also take off any money that they paid out for a claim when you decide to cancel the policy, plus a cancellation fee of $50. I renewed with them for 3 years, until I realized what the policy was really worth. The price of the policy was good,But not for what you got. Would not recommend them.

1 month ago

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Verified Customer

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Marian Irvine, California

I have only used them a little nothing big has had to be repaired but I found the. To send some one right away and they repaired my washer right away . I'm satisfied with the service .

1 month ago

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Verified Customer

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Michael Clayton, Georgia

Recently, my compressor was replaced in my Heat-Pump and I wasn't prepared for the over $1000.00 bill for that to happen. I thought that I had a home warrantee not a labor clearing house. When I was presented the bill it was like waking to an unidentified huge bill for a retired, disabled veteran. I'm just glad I pay $60.00 a month for someone to take 2 weeks to fix a problem, then charge me to fix it. The repair person was top notch, but I was put back by the extra charge.

1 month ago

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Rebekka L Snider Indianapolis, Indiana

I’m getting older and more worried about big expenses I might not have enough money for. This makes me feel comfortable knowing I have something to pay if something goes wrong.

1 month ago

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Linda Mills Newberg, Oregon

2 out of the 3 technicians that came to my home were great. The 3rd lied and I was left paying a service call for absolutely zero and I had to hire another electrician at my own expense to complete the work. That rated less than 0 to me. The man wasn't even licensed.

1 month ago

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Verified Customer

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Ashwin Patel Los Angeles, California

Low premium is what is most attractive. Their selection of service providers and the technicians is not always ideal and needs an improvement. The service providers often take a long time to evaluate and finish the work, or fail to provide the reports in timely fashion to start the work.

1 month ago

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Verified Customer

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Brant Garrison Oklahoma City, Oklahoma

Great Home Warranty company to work with still waiting on a response for a plumber in regards to my kitchen sink but aside from that they have been very helpful and respond quickly.

1 month ago

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Verified Customer

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vivian ortega Budd, Illinois

I was very relieved and happy that my first experience calling Choice Warranty was a good one. From the start calling to end of having service provided to fix problem which was my air unit.

1 month ago

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Verified Customer

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Russell Karaviotis Kihei, Hawaii

I have been delighted and impressed by Choice HW! They were very responsive and quick to deal with my situation and dispatch highly qualified contractors to address the issue at hand.

1 month ago

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Verified Customer

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Taylor Griffin Saint John, Indiana

Nathan, the service representative, was prompt in his arrival. He was very efficient and professional in his work on my water softener. My unit is now working properly thanks to Nathan.

1 month ago

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Jacqueline Carver Winston-Salem, North Carolina

We have been with Choice warranty for a few years now. They are absolutely the best! They are there every time that we have a issue that arises. As a homeowner, I feel good knowing that we have Choice warranty. They are worth every penny. They are efficient and have excellent customer service. I would whole heartedly recommend them to everyone!

2 weeks ago

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Lois Ann Cedar Hill, Tennessee

I’ve had other home warranty plans; however, Choice Home Warranty is by far the best. All my claims over the years had been approved in a timely manner. The companies referred to process my claims were all reliable and knowledgeable. My issues were resolved promptly and the fee was very nominal. I’ve recommended Home Choice Warranty to all my family and friends. I’m a very loyal and satisfied customer.

2 weeks ago

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Ida Bauer Myrtle Beach, South Carolina

This has been one of the best purchases I have made. Whenever an appliance breaks, I submit a claim and in a very short time someone shows up to resolve my problem. They respond quickly. They advise you of appointment times and provide simple ways to change appointments if needed. It gives me peace of mind and freedom from concerns. Not much in today's world does.

2 weeks ago

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Bret Scudder Secaucus, New Jersey

Like: Competitive pricing, courteous customer service Dislike: CHW assigns my service call to a pool where your member companies can pick and choose whether to accept or decline the service call. Other HWC assign a company and the date, time of your appt during the initial call. For example, my most recent service call (AC) took one week before the tech could arrive at my house to service my AC.

2 weeks ago

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Karla Kanu Atlanta, Georgia

I've had a really positive experience with choice home warranty. The process was easy, and their customer service was friendly, helpful, and professional; I appreciate having the peace of mind knowing that when something goes wrong in my home, I have someone I can count on. Overall, I'm very pleased with the service and would definitely recommend Choice Home Warranty to others!

3 weeks ago

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