Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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jheslin Baltimore, Maryland

A customer since 2023, Choice Home Warranty has been responsive in requests for garage door repair and plumbing (leaky faucet) repair. The $75 fee is reasonable. My only concern is that the technicians they work with have been sub-optimal. The garage door required a re-visit after a week (and repeat service charge) because the first technician didn't recognize the failing gear sprocket at the root of the door travel problem, and the plumbing technician, knowing the hardware brand was Delta, arrived with the wrong part, requiring a 90-minute shopping trip after arrival. With that said, the repairs were timely and the warranty saved significant service costs.

2 months ago

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Verified Customer

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Mervat

we chose Choice Home Warranty first because they had a good deal if you get the 3 year or the 5 year package, while our previous Home warranty was raising the price year after year, and their service was ok but very slow, to get hold of a real person to speak to was a nightmare. with Choice HW they answer the call or they call back within the same day depending on how urgent the situation is. they send a technician with in 2-3 days and eventually they take care of the issue in timely manner.

4 months ago

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Verified Customer

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Kathryn Frederick

When I signed up, I hoped that choice home warranty would be different from the others. Lucky for me it was. It is. When something goes wrong, they don't sit on it for days. They don't send out incompetent workers. Choice home warranty acts quickly and send's a competent person in their field of expertise to fix the problem immediately. thank you so much

4 months ago

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Verified Customer

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Patricia

I had American Home Warranty and was very unhappy with them! I switched to Choice Home Warranty and they have been Excellent! They cover things that my American home warranty didn't cover Or did a higher price! I love the fact most of the people that come out to do the repair are paid the service fee when they get here by me! The few that the service fee is deducted before the technician arrives is because they are Technicians licensed For that brand! Could not be happier!

4 months ago

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Verified Customer

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Vishnu

Coming home from vacation to a freezing house is every homeowner's nightmare. We walked in last night and realized our heater had completely quit while we were away. I immediately hopped onto the Choice Home Warranty portal and registered a claim. I was worried it would take days to get someone out, but they assigned a technician within hours. The repair was done on time, the tech was professional, and my house is finally warm again. So glad I had this coverage in place—it turned a stressful situation into a quick fix. Thanks to Choice home warranty for having a wonderful team and support.

4 months ago

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Verified Customer

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George

I chose Choice Home Warranty because it was listed as the best home warranty company. I already had a home warranty with a different company, and it was time to renew, the cost had gone up, and Choice was less expensive for the same coverage, so I switched. When I had to make a claim, I was pleased with how quickly they responded, but things went down from there. My contractor was finally assigned - it took 2 days - but he was unable to do the needed repair because his tools were being repaired, so it would be at least a week before he could get here, and I had raw sewerage leaking into my basement at the time. I contacted Choice and was told I could get my own contractor and have him make the repair, but I would have to have choice approve it before any work could be done. This did not make me a happy customer, and I almost demanded my money returned so I could contract with a different company. I cooled down, jumped through the required hoops for Choice, got the repair done and last week received my refund check for paying the contractor. I am a bit disappointed that there was no one available to do the work in my area, which is what I was assured by the salesperson I talked to when I joined. I will see how much difficulty I encounter the next time I have a claim.

5 months ago

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Verified Customer

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Vicente

I was very pleased until I had a problem with my AC and the service man ,told me to send a video of what was happening to it , then he call me back and said that they had told him that it was nothing that had to do with CHOICE ,so it was nothing he coul do ,and he never came to look at it physically , I called a friend ,who gave a phone number of a friend of him , and he man came back, and fix it with a small part , he charged me $300 ,and it's been working for month ,four other times i call for my stove, (twice) and then 2. different times for my cloth washer and they were taking care very soon by some very profesional and nice workers

5 months ago

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Verified Customer

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Cherylsandy

From the minute I called customer service to the day I received assistance on my dishwasher was an easy transaction. I apologize not remembering to I spoke with to handle my claim, very polite and professional. And the technician from Flamingo appliance was very professional and took the time to explain the problem with my dishwasher. I would recommend Choice warranty and Flamingo appliance to my family and friends.. thank you

5 months ago

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Verified Customer

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Alan Girdlestone

Furnace went out, our service that tuned up the a/c and furnace quoted nearly a $900 fix, we called Choice and within 10 minutes we had a referral for a company to fix the furnace. The company Choice sent arrived on time, and replaced a $10 part and the furnace fired right up and has been working correctly since! We only had to pay the $ 75 service fee. We will be using that company for our semi annual check ups from now on.

5 months ago

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Verified Customer

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Doris

I've had a yearly Choice Home Warranty since 2021 but had never placed a claim. Then in Nov'25, I upgraded to a 3 1/2 yr coverage plan, which was more advantageous for me. Shortly after, I finally needed to file a claim for plumbing problems. Because of different issues, it took about 1 1/2 months to get everything resolved, including following up to get reimbursed for replacement of my bathroom faucet. Sent receipt for item and check, including tax, being sent which should be received within 30 days. Hopefully, I won't experience any other problems requiring another claim to be placed soon!

5 months ago

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Verified Customer

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Barbara Rosolowski

I have been a customer since I was given a year’s service as a gift. I am in my 4th year now and have been pleased with each technician who has come to my home. I’ve placed requests by phone for repairs to a washer, a dryer, a dishwasher, a refrigerator, and a furnace. The appliances are old, but were quickly repaired. I have been pleased with the servicemen, their politeness, and their promptness after each visit was scheduled.

5 months ago

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Verified Customer

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Mark vanHudson

We have used Choice Home Warranty for three years. We have had several opportunities to use the service. Choice is easy to use and submit claims. The response time is short and appropriate. The contract trades have been the absolute best—friendly, knowledgeable, on time, and skilled. We are completely satisfied and look forward to staying with Choice for the future.

5 months ago

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Verified Customer

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Michelle Milwaukee, Wisconsin

1 week ago Edited July 5, 2026

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Joseph Gunchenko

We had plumbing/water issues in the shower. Before I called Choice Hoke Warranty (CHW), I called in a few other plumbers. I was hoping to save the $75 fee initially. They either didn't know how to fix this problem or were scamming me for massive payments that I felt were not nearly warranted. When I called CHW, they immediately dispatched the plumber from one the local vendors. What surprised me most was the fact that he immediately came in with all his equipment and diagnostics/cameras and immediately stared to diagnose the problem. The previous plumbers came in to look and assess, but didn't even bother to bring in their tools first. They were almost looking to first diagnose whether I would be willing to Pay their exorbitant rates. This vendor however (from Innovative Plumbing Everyday LLC) was amazing! Instead of trying to play me (scam me) like a fiddle - he immediately went to work and diagnose. Within an hour the entire job was done! No haggling, No negotiating, No BS. Furthermore, the technician's name was Ivan/Vanya. He was exceptionally professional and extremely capable. If I ever need to have a plumber on site again - I will beg CHW to only send me Ivan. I could not be happier with his work ethics and his ability to resolve the problem effectively - without any BS. Excellent choice of an amazing Vendor; contracted via CHW!!!

6 months ago

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Verified Customer

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Mary

What I like about choice home warranty was the quick service that I got on the phone but in reality the service that I got from the technician was very lacking. The gentleman never showed up when he was supposed to and then he was late when he finally did show up and it's been a few months now and I still don't have the electric hook up to my stove or my kitchen or whatever else needs fixed. He was supposed to be here on December 30th and he said he called me but there's no record of him calling me so I have no idea what's up but I do like choice home warranty because they live up to their promises and I am very thankful that I got them I also do hope to see my technician very soon like he said he would be here.

6 months ago

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Verified Customer

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Thomas

I wasn't thinking straight about your rules when your service rep said he (I thinking you) wanted pay up front so I told him I'd give him half and only when the job was complete like the next day the other half. I should have told him to get it from you but I was only think about heat for my pet. I am only hoping you can see it in your heart to reimburse me if not the other, actually less than half $5004.00, then at least something to make me feel like a saved some money having Choice Policy. I notice Sam seems to be avoiding me since I paid him $200.00 extra dollars for a new humidifier. I sent Elizabeth Mollina a glowing review via email as your standard reporting method became too cumbersome getting involved with Google and passwords, 6 and even 4 didgit verifying codes before it would let my report using your system go to you. After spending over and hour trying to make it work I gave up and called Elizabeth to see if I could use email.

7 months ago

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Verified Customer

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Alfred Howard

I chose Choice Home Warranty because I needed a warranty company that knows their way around building repairs such as plumbing electrical appliances. Choice Home Warranty has met those challenges with top quality repair companies with good reviews and kind people. I learned about this company from a relative in my home town Cleveland Oh. And have had great experiences with Choice Home Warranty. The operator or receptionist is doing a great job with finding the best contractor for each job that has been an inconvenience in my home. Thank you for all your help in keeping my home running smoothly.

7 months ago

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Verified Customer

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Gordon DeLima

Shortly before my Choice Warranty was going to expire. I was contacted by an agent of Choice Warranty. My 5yrs warranty I recently had was expiring. Two day before it expired my Gas Water Heater I had for 5 years was leaking. I called Choice Warranty to put in a claim. The very next day, Choice Warranty had sent a Plummer to inspect my water heater, only to find out the water heater was completely gone. The Plummer requested to have the Gas Water Heater replaced. Within 24hours Choice Warranty approved my claim and a new water heater was installed. I had a payment to make but to cover the new water heater but Choice Warranty covered most of the cost. I’m glad I still had a couple of days left to fix my water heater. I was going to cancel my coverage once it expired because of financial problem. The agent was able to work out a 3 years warranty plan with 4 payments for 4 month. Giving me 3 years of coverages for my house. Thank you Choice Warranty for your speedy action when a situation occurs. Choice Warranty had excellent Customer Service, Very knowledgeable agents and friendly staffs. I made the right choice in choosing Choice Home Warranty. Sincerely, 5 year customer Gordon…..

8 months ago

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Verified Customer

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Jo

I’ve had policy over a year and didn’t need it, had actually forgotten about it. Proud I had it, seems like everything hit at once. AC stopped cooling last month of warmer weather, they came quickly and added Freon and checked other stuff. Within 2 weeks oven quit working of course right before holidays! Then same week it got real cold for Texas and of course heat wouldn’t work in central unit or gas heater on wall. It wasn’t covered due to power surge, wasn’t happy about that but still they fixed it cheaper than any other estimates. And told us about extra grounding precautions. Choice Home Warranty is great, Thank God for good people like them! In the end I’m very happy with results and service. I’m hoping this is the cycle of three and we’re done with this!!

8 months ago

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Verified Customer

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William e smith JR

Our washing machine is leaking water from the bottom and the garage floor was flooding. We have all of our appliances covered by Choice Home Warranty, so we called to have it repaired. The technician they sent to check it out determined that the pump seal was leaking and needed replacement. He was informed that due to the age of the washing machine the seal was no longer available. The technician called Choice Home Warranty and explained why the washer could not be repaired. Choice then sent us a email saying that they are are sending us a electronic Lowe's credit for $406.00 towards the purchase of a replacement washer. We are now waiting for the $406.00 electronic credit. I am very pleased with action Choice took to correct our washer problem.

8 months ago

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Verified Customer

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Daniel Blanco West Milford, New Jersey

I’ve been overcharged for my service call. And only partial things have been covered. Then an electrician came and the job wasn’t complete and no one followed up or helped get it complete and I’ll have to pay another service call and be overcharged.

2 weeks ago

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Verified Customer

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Laura Stipancich Jupiter, Florida

Great service, as usual. Though the pool water heater will likely need to be replaced. I’m grateful for the service!

2 weeks ago

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Verified Customer

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Alfred Langella Hermosa Beach, California

Always challenging claims that are clearly their contractually responsibility. Sub-par quality replacement parts valuations they term “builders standard” that don’t exist at their ultra low price allocations anywhere in the USA. As shady as you could imagine…

2 weeks ago

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Verified Customer

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Kristen Annapolis Junction, Maryland

Tech was great but wasn’t able to clean out dryer vent which was the issue. Still charged for service call.

2 weeks ago

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Verified Customer

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Jerome Fischer Delray Beach, Florida

I liked that they arrived at the designated time. And seemed very qualified at what they were doing. Still waiting for a part to finnish the job.

2 weeks ago

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Verified Customer

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Margaret And Vincent Masella Southampton Township, New Jersey

It is so convenient to have someone to call when things go wrong. Choice Home Warranty is my go to.

2 weeks ago

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Verified Customer

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Gregory Bickham New Orleans, Louisiana

I’ve been with them a long time. I’ve have good experiences and some not good. I don’t know what is better out there .

2 weeks ago

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Verified Customer

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Rob Mc New York, New York

I heard good things online I had a technician come to my house on June 18. My refrigerator needed a part I checked online and it’s a very common part. I still have not heard from the company and it’s two weeks later in the middle of the summer and my refrigerator is not working properly. Totally unacceptable.

2 weeks ago

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Verified Customer

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Debra Hill Gainesville, Florida

Liked how quickly my request was responded to. Like the efficiency of the Service Technician that made repairs.

3 weeks ago

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Verified Customer

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John Chapel Hill, North Carolina

I’ve had many warranty companies by choice is the best. i’ve had Plumbing HVAC issues and they resolved them with little to no problem.

1 month ago

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Verified Customer

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Greg Atlanta, Georgia

The process is easy to access and coordinate. Staff is professional. I would recommend Choice Home Warranty to any home owner.

1 month ago

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Verified Customer

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Hugh Jacksonville, Florida

It has been over two weeks ago since I saw the repair man. He said he had to order a part. I understand that however no communication from him would be appreciated to determine how long it will be before repairs.

1 month ago

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Verified Customer

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Eden Soroka Holiday Hills, Illinois

I had water flowing into my basement, but there is no emergency getting somebody out to look at the situation when they did come out the technician determine that the problem was a clog underneath one of our toilets and had to remove it in order to clear it. I was told this wasn’t covered in charge extra for that. Then my outdoor faucet started leaking. They didn’t cover that either so what’s the point of having this?

1 month ago

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Verified Customer

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Rita D. Sparkman Round Rock, Texas

The service men were very professional, knowledgeable, and understanding. My AC was back running within 2 hours. Thank you

1 month ago

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Verified Customer

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Anne Marie Cumiskey Baltimore, Maryland

I thought that it would be convenient dealing with 1 company rather than having a different warranty for each appliance.

1 month ago

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Verified Customer

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Georgeetta Allen Morrow, Georgia

Great customer service. The tech took time talk with me about the problem and explain what need to be done to complete problem

1 month ago

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Verified Customer

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Maureen Dyer Augusta, Georgia

Have not had any problems with company since becoming a member years ago.. Responded to my calls each time without hesitation

1 month ago

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Verified Customer

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Jerome Hoover, Alabama

I inherited this from a previous house owner, Received a call from Choice prior to end of contract and renewed, Good service so far.

1 month ago

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Verified Customer

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Sitwat Aurora, Illinois

Found the best price, easy to work with all type of claims and CHW always send very professional contractors for my claims. Thanks

1 month ago

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Verified Customer

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Jerry Burle Arnold, Missouri

I saw your info I had freedom home warranty till they blanked me I canceled them I chose you guys happy for first to clams still waiting for third claim to be done

1 month ago

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Verified Customer

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Tom Moylan Denver, Colorado

I think I’ve only used Choice Home warranty a couple of times over the years. But you’ve done a good job in getting the repairs done

1 month ago

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Verified Customer

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Shira Pacult Miami, Florida

I’m disappointed because it takes a long time to get something done and multiple calls to Choice or online to get a serviceman to come out. The issue is the call center with Choice. The trouble bleshooter who finally resolves it, Janice , is excellent but they make mistakes , so many of them, it is very frustrating the way the outsourced staff handles things. They seem to be reading off a script . I’ve spent so much ch time in feel that it isn’t been worth it.

1 month ago

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Verified Customer

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Aaron Dallas, Texas

Great customer service. The only thing I don’t like is the pretty dramatic increases in cost per month the last couple of years.

1 month ago

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Verified Customer

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Kathy Hoover McCormick, South Carolina

He worked around my prior appointments I had, came prepared and got the job done. I'd like him again if I had appliance issues.

1 month ago

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Verified Customer

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Deborah Tatman Youngsville, Louisiana

Best service for price. Servicemen are Quick to respond and set up appointments. They are very professional and knowledgeable about their duties!

1 month ago

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Verified Customer

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Jeanie Wilkinson Whites Creek, Tennessee

The service controlled by Choice itself was horrible when it came to my washing machine!First,Choice did not "APPROVE" both parts the service co said the washer needed. Then you sent them WRONG part & we waited longer for it to arrive. There was miscommunication about 2 service times. I actually ordered the 2nd part myself so they would have both parts when they arrived.I liked service Co, but Choice tied their hands. Washer worked for 5 mins. I bought new one 🫩😡😡

1 month ago

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Verified Customer

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Judy Haire Reno, Nevada

The tech did a great job. Very professional and courteous. I am glad I chose Choice. Also I got an appointment immediately.

1 month ago

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James Shaheen Atlanta, Georgia

Claim was filed and appointment set quickly. Company that it was assigned to contacted us via email to confirm the appointment and were very professional and explained everything very clearly.

2 weeks ago

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Steven Comstock, Sr. Bakersfield, California

Mr Moore arrived at the time that the appointment was set for. His appearance was that of service man that takes pride in his appearance. I found his pride was present in his work application.

2 weeks ago

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Laraine Grande New York, New York

Generally they come through with simple repairs. Often they cannot find someone fast enough to come to do repairs. When it comes to replacement of appliances they never allow the equal of what I own. I always buy the best and they just offer a replacement.

3 weeks ago

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